CenturyLink Reviews

I made the mistake of CONSIDERING a move to CenturyLink. The salespersons promised me over 40mb per second so I signed up. When I received my equipment, it stated I could only get up to 20mb per second. Since my current provider was already offering 40mb, I called up and cancelled and immediately returned the equipment.

Been a customer for over a yr. Bought 4 modems, 2 celebrity Lmao Centurylink... internet service is still useless. My kids still can't use for school work. Unless they restart modem multiple times.... Their support teams rock. But the local techs... Lmao they need a huge consumer review with a result of termination.

7 months of being lied to about discounts and if I just pay my bill they will apply the discount and the refund but they can't if the service is suspended. So I would pay and nothing over and over. Made one last try, same thing. I told them to shut it off. Bad business.

This is the worst and slowest company I've ever had deal with! My service was to be activated on 10/28/14... It is now 11/03/14 and still no service!! A technician is suppose to be coming today between 8am and 12 pm.... What time is it you ask? It's 11:43am and not a mumbling word from SCAMLINK! I called technical support, the automated service advised a technician was assigned to my ticket, and it would be resolved by 7pm today..... 7 PM TODAY!?? How in the heck did we get from between 8am and 12 pm to 7 pm?? I've been calling and speaking with the most incompetent, scripted, non emotion having ** customer service for almost a week. I HATE THIS WHOLE COMPANY.. DON'T DO IT!!! On the flip side, I would love to get paid to be a complete ** in the comfort of my own home. I think I'll apply!

We are paying for 10 meg internet and NEVER get it. I have had their technicians out numerous times and they have not resolved the problem. I now have a new router, which was supposed to do it, but that isn't the issue. It is the line speed with which they deliver service. Interestingly, if I ask them to do a line test from their HQ, the speed will jump up to where it is supposed to be for the next 12 hours or so, then it collapses again. I am convinced they are deliberately slowing speeds, and ripping off their customers. I am ready to switch to cable for net. I don't need a land line anyway, and will be just fine severing all business with Centurylink.

Received our first bill from Centurylink. It is almost triple what I was told we would be paying. Billing is closed. Had online chat going and was disconnected. I wish I had seen this site prior to signing up with them. Is it fraud to tell you one price and then charge triple?

So, I have this issue, not with my TV service but with the billing. Long ago I bundled services, that is, internet, cell phone, landline and the DirecTV account which was my uncle's, with CenturyLink, all paid under my name. My uncle passed away and DirecTV would not let me keep his account as they won't let an account pass from a deceased person unless it is either to the deceased's spouse or the person getting the account has the spouse's permission. Don't ask me why, it's just how they do things.

I had CenturyLink for a year and I would never recommend their services to anyone. My internet services was not working so I called customer service and was told a tech would be dispatched to my residence. The tech discovered I needed a new modem and provided me with a new one. I relocated to a new state and canceled my century link service. I continued to receive bills every month. For 3 months I continued to receive bills. Finally I reached a customer service rep that was successful at canceling my account. I received my final bill and I couldn't believe I was being charged for a modem. I was told by a customer service rep that they never received my old modem. I was livid! I couldn't believe I was being charged for a modem that the technician took when my modem was swapped out. I was told there was nothing they could do and I had to pay the bill. I made numerous call to escalate this issue but quickly became frustrated with the excessive hold times and rude customer service. Don't waste your time with this company. There is no way they can remain in business with such horrible service!

Some of the rudest customer service people. Not once but twice as I was trying to find out why my bill jumped by 23.00. They started talking over me and every time I was trying to finish they would start talking over me. I finally waiting for the lady to finish and ask her if she was going to let me finish before she started talking. The bill jumped by 23.00 dollars because the contact expired. No one ever telling me the contract had to be renewed every year. They do not let you know when it expires. I spoke to someone and she told me that if I renewed the contract the bill would go down and she would give me credit for what I was charged. I told her ok.

I wasted hours (at least 6 on the phone and "live chat") plus a full day plus another half day waiting for a service tech who never showed up. CenturyLink operates with several phone intake numbers, but none at any of the phone banks knows anything about what's going on elsewhere in the company -- "new service," "technical assistance," "service dispatch" and so forth. "Please hold for me while I get information on your question" is the norm and "I'm sorry, I can't tell you how to reach the scheduling office," and "I apologize that you have had to wait at home for an entire day, but I can schedule someone to come out tomorrow between the hours of 8 a.m. and 6 p.m." They lead you through elaborate "security" questions and then say they have to transfer you to someone else, who asks the same questions, before telling you that they can't help either.

I have had nothing but problems since day one with CenturyLink. BAD service, dropping connection then they say a tech will have to come out and look at it and that someone needed to be home. Took off work for the Scheduled day and no one showed or called then they said it would be the following day so had to take off work again and no one showed up at my home, they done it remotely after I took off work 2 days. It has been a constant ongoing battle with them. Things has been tight at home because of a work related injury. Got disconnect notice for 10-29, was going to pay the bill today 10-28 when I got workman's comp check and they disconnected my service on 10-27 saying their records indicated disconnect 10-27 when I have the bill and offered to email a copy saying 10-29.

I've been with CenturyLink for over 7 years now and I pay $72.00 for basic phone (no long distance) and a 1.5 Mbs DSL connection. Other than their repairmen, this company is HORRIBLE. Half the time my DSL is down, or it's so slow it won't even load the Google Landing page. The only time I am able to use the internet is for 2 or 3 hours in the morning before the connection nose dives to a snails pace. Even on a good day it takes the Google Landing page several seconds to load. I pay for 1.5Mbs because that is ALL they have to offer in my area. There is no one else that can provide internet here without having to buy digital data plans. Every time I test my DSL connection, my speeds download speeds are 0.5MbS and upload speeds are .02Mbs. When I test using CenturyLink's tester they said it's around 11Mbs but the upload speed is always an error. I can't understand why I'm having to pay so much for a service that hardly ever works the way I was told it was going to.

I originally ordered the 12 mbps but called back within 15 minutes to up the order to the 40 mbps. I was told by the customer service agent the original order had been done incorrectly so he was going to cancel the original order and start completely over. After working through all the details for about 45 minutes I was set up with the 40 mbps internet, phone and DirecTV. I asked several times if I would have two orders for the same address and he assured me the first order had been cancelled completely so there wouldn't be a problem. Well, when the service was installed I found the internet very slow. So I checked the speed on a speed test site. I had 11 mbps. I called to see what the problem was and was told that was what I had ordered. They only had my original 12 mbps order on file! And I was told it would take over 7 days to up the speed to the 40.

I ordered internet with CenturyLink in Bend, OR at the web advertised rate of $29.95/mo with a 12 month contract. They began billing me $39.95/mo because I didn't enroll in auto pay even though the website clearly states only ebill is required (which I have). So, after they get you to sign up, they charge an additional $10.00 month unless you sign up for auto pay. This is a sneaky and underhanded business practice. Unfortunately, I already bought their modem for $99.00. I am switching service to BendBroadband as soon as my 12 month contract concludes. Additionally, their customer service is horrible. I've had to wait three separate times for up to an hour and 15 minutes to speak with a human being. I would never recommend them to anyone!

This is absolutely the worst company I have ever dealt with. I have been on the phone every month with their support team as my internet connection dropped daily. The support tech told me their records showed my internet connection dropped 75 times a day. I had 4 techs come out on different occasions and they could never resolve. I called customer service to cancel my service then I received a final bill with $149.75 Early Termination Fee + $16.00 Disconnect Fee. They never told me of these fees at the time I cancelled service on the phone with them. When I called to dispute these fees, their customer service agents do not care that I had never had good internet service. And when I asked if they would reimburse me for all the times I did not have internet service and my connection dropped, they conveniently told me since my account was now cancelled they have no records anymore of all the times I called support on my issues. Do NOT use CenturyLink!!

Horrible experience. And costly!! I set up our account for internet and set up automatic payment at the time of signing. The automatic payment was apparently not set up and a couple of months later I received a notice that full payment was due for an overdue account or the account would be closed. I made full payment, which later I discovered included a fee for closing the account. I called to confirm the account was active. It was not. I asked to apply the money I paid to continue services hoping to preserve the service. I spent collectively over 2 hours on the phone, spoke to over 8 people and was told that the account was closed, no money could be credited for services or refunded even though I complied with a written request for payment on time and they would happily set me up with a new account. No thanks. I will never give money to CenturyLink for any service again.

We are located in the country outside of Eugene, Oregon. The wires from CenturyLink are so low over our driveway that we cannot drive under them with our RV. We don't want to pull down the wires and disrupt our neighbors' service, so we raise them with a 2X4 and drive under them. I have called CenturyLink at least a dozen times and written to them repeatedly, but they refuse to raise the wires. Their employees have come out and looked at the wires and said they are not up to code, and a new pole will have to be installed, but nothing moves beyond that. It is only a matter of time before we raise that pole and get it tangled in the electric wires and get burned or killed. CenturyLink obviously doesn't give a rip.

I have been having issues with my internet. After a 2 hour phone call and several transfers, including a rep in the Philippines, I was finally scheduled for a tech to come out. He showed up on the scheduled day and said all he did was put a filter on my outside box and it should fix the problem. He never came inside to check. And left. This was over 2 months ago. And still having wifi issues.

Called just to get a new modem and see if there was a better price available. Transferred EIGHT times! Saved no money and wanted to charge me $99 for a modem I can buy at Walmart for less!

Fair there is nothing good you can say about this company. They hang up on you. When you think they have solved the problem it gets worse. They don't have my correct email then they disconnect you wanting a reconnection fee. The list goes on. 3 calls. 3 disconnects. They don't call you back even when you give them your phone number. With all the complaints a class action lawsuit is needed. They owe me money.

This is absolutely the worst company I have ever dealt with. Customer service is horrible, wait times are unacceptable, issue resolution does not exist. Do NOT use their services! Read the reviews - no one is happy with the service that get from this company. The hassle is not worth the savings.

Brand new customer with CenturyLink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for "Easy Number" which I didn't ask for. I've filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC.

I have had the worst experience with Centurylink in trying to set up internet. I called and spoke with a woman on Oct. 14th at 7:25pm and went through the entire process of setting up my internet and provided her with all of my personal information for credit check purposes. She told me that I was confirmed with internet and my modem would arrive on Monday and that's when the conversation ended. On Monday when I never received my modem, I called to check on why, the Centurylink customer service representative told me that they had absolutely no record of me in their system and that an order for me didn't exist...leaving me wondering who in the world I gave my SSN to.

Service I can depend on. Prices that are affordable. A internet connection that never fails. I had a horrible experience with Comcast/Xfinity. I would highly recommend CenturyLink as a carrier. Faster, more reliable. So far, so good. I love 'em.

I set up a new account to provide DSL service for my folks at their home. Month after month, although I was paying the bill, my mother would receive phone calls from their billing department demanding payment or the service would be shut off. I was the ONLY person assigned to this account and they knew this though they still would call her for information - once they asked my mother for MY social! So I would spend anywhere from 30 minutes to an hour trying to get through to someone who could tell me what was going on with my account. On one occasion, I was left on hold for over 20 minutes, then disconnected completely after I was transferred! After I called back and placed on hold for another 14 minutes, again I was disconnected! I mean, this is a telecommunications company! Over the course of a few months and three different "supervisors" I was given three different "correct" account numbers. One guy found that I had actually been paying someone else's bill!

I opened my Century Link account earlier this year. Twice my account was hacked and long distance provider was changed. I did not need long distance so Century Link made an offer to change my contract with no penalty. When I received my bill in Sept. I was charged over $800 for cancelling my contract. I called them and they agreed it was an error an credit my account and I paid the agreed amount of $117.

We had internet, phone and satellite through Dish. At the time we signed up 2.5 years ago the Internet and phone service was provided by CenturyLink and billed through Dish. My wife inquired about moving to CenturyLink for phone and internet. She setup the new service on Oct 9 and it was scheduled to be installed on Oct 20. After reviewing the costs online she called back to check on the price of the new service on Oct 11, instead of the $59/mo she was quoted. The actual cost was $69/mo plus $12/mo for equipment. At that point she cancelled the new service due to too high of a cost. On Oct 20, CenturyLink cutoff our service. We called at least 15 times and tried to find out what is going on. We talked to a rep on all 15 calls and on 12 of the 15 calls we were cutoff by the rep after going though at least part of the story. The other 3 were somewhat helpful but could only say they did not cut off our service and since we were billed through Dish we had to contact them.

Getting a billing issue corrected with CenturyLink is totally frustrating. I have bundled services. I discontinued the Internet service (I was getting 500k speed). It showed the disconnect and then I was billed for it again. DirecTV added "additional TV" charges for more TV's than I have. I spent 35 minutes on hold to reach a representative and finally got someone in Monterrey, Mexico. He didn't have a clue what he was doing and kept going over the bill with me. When I asked to be transferred to someone in the States, I was on hold another 12 minutes and then disconnected. It took 17 minutes to get to someone who handled the Internet changes (credits are supposed to show up on my bill in 2 months because of billing cycles). He then transferred me to DirecTV which too an additional 14 minutes to reach a human. This is not the first time I've experienced this level of customer service with CenturyLink. I believe they do it intentionally so the customer gets frustrated and hangs up.

I have had an ongoing problem with CenturyLink for approximately 3 years with little to no resolve. Wait time to speak to anyone is around an hour, technicians do not show up and because they don't have a specific schedule (you must wait between the hours of 8:00 a.m. and 5:00 p.m), you miss work, appointments, etc. basically for nothing. I have asked to speak to the complaint department and have only been given the run around, have been offered promotions they did not honor, and finally, yesterday I told the "grievance dept." that I was going to seek the advice of an attorney because he would not assist me. His response was, "there is no law against Incompetency."

The fellow came to my door and said I would get a better deal than I do from Cox. His pitch was so convincing I said yes I would try it. Afterall if in 30 days I change my mind for any reason I can close my account, return the equipment and owe nothing and I got it in writing from the sales guy too. Well I tried it and I did not like it and so I called them and they closed the account. I returned all the equipment and in about 30 days after I get a bill, so I call Century and tell them that I dispute the bill because of blah blah blah and they said that they would take care of it. This was a year and two months ago. Today I get a bill from one of those companies that want me to pay this delinquent account. I explain everything and they tell me if I don't have a letter from CenturyLink Prism stating I don't owe anything, I owe for the time I had the account open. $184.00 for less than 20 days use! CenturyLink, you STINK!

I have been a CenturyLink customer for 8 years! Been a perfect paying customer yet my service has been interrupted twice for billing errors! The last two months I have spent hours on the phone to find out that the person I talked to did not note the account regarding billing error! I received late fees and service stopped! I can not believe how badly they treat good customers. Can't wait to cancel!!

I have had CenturyLink Internet for one month. I should have known from the very start to run and keep going. First they quoted me one price for internet and then I called back and was quoted another price, then I was told that they would be there in the morning to install and I cancelled 3 appointments to wait only to be told when I called at noon, that they only install in the afternoon. So I had to cancel my afternoon appointments too. Then after the install the gentleman left and told me nothing about the system, he even forgot to leave me the password. I had to wait until Monday before he came back. Now for the real topper. I got my first bill and it was $140 dollars more than I was quoted. I called immediately and was told that was normal.

I saw 11mbps ONCE. I use Ookla speed test regularly and consistently get results under 1mbps download. We literally have zero other options in our city, CL is the only one. I filed a complaint with the FCC for how awful CenturyLink's service is. Your move, Tom Wheeler.

Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you, they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own product. All that they want to do is argue with you.

Switched to CenturyLink when we bought our house in May. Locked in a 12 month contract for $29.00 for basic internet to browse the web and stream video is what I was told. I was also told that if I bundle my Verizon account I will receive $5.00 off of my bill every month. Guess what happened? After three months, my rate went from $29.00 to $35.00. I never received a discount for bundling. Every time I call, I get hung up on, not because I am an **, but because the reps just decide to hang up. I hold for over an hour. And they never do anything except transfer back and forth between departments. My result, I was informed that I needed to be set up on auto pay to receive the rate for $29.00 - this was never communicated. And that the discount for bundling is not actually a thing. I asked to pull the recordings from ALL of my calls to verify what I had been previously told. They don't keep those. Good thing for me, because as soon as I am able to get my Verizon account off of CenturyLink, their modem is going in the mail and they are getting the middle finger.

I had CenturyLink service (DSL) from October 15 2013 until May 1 2014. The service was good but the billing was, and continues to be, a nightmare. I thought that people made this kind of stuff up. I unfortunately made the grave error of bundling my DirecTV service with CenturyLink to get the "discount" that was offered. CenturyLink screwed up every bill I ever had from them, almost got my DirecTV service turned off, and ended up creating a secret account that I had no knowledge of which was turned over to collections.

The promised $100 Visa Reward Card despite registering for it June 28, 2014 was never delivered on September 22, 2014. After numerous phone calls and promises that the reward card was "in the mail", it was never actually processed. I found this out twice, once from the third party company supposedly handling the cards for Century Link and from Ana, a Century Link customer service agent, on Oct. 17, 2014. She said she was NOW initiating the reward card with me having to wait till November 7, 2014. I told her that letters of complaint were going to be submitted to the Century Link head office in Carol Stream, Illinois, Nevada Better Business Bureau, and the States Attorney offices of Nevada and Illinois. This is outright fraud and has to be stopped. I have seen so many blogs online of other people being ripped off by Century Link and personally know of another individual in my area who did not receive her Visa reward card. I will not let this go. Century Link picked the wrong person to perpetrate this fraud.

I have spent hours on the phone being transferred and on hold from this dept. for days! I called on 9/11/14 and disconnected my account on 9/15/14 and then I received an email bill for the month that I was not supposed to be connected. So I called and talked to Bryan, emp. # ** on 10/9/14 and he said that he had taken care of it and I would be receiving a credit conf # ** credit $50.38 for the last payment was made (Autopay). I looked on my bank account online and there was a payment waiting to be paid. So I called them on 10/14/14 and talked to Chay emp # ** and he said that the account was still active so he said he disconnected it from 9/15/14 and I would have to talk to autopay to get it stopped. So I talked to Ranette emp # ** and she said that the autopay was stopped and they would not be taking the $91.69 out of my account. But today I looked and it had been taken out!

I have had prism TV service for about 8 months. I switch from DirecTV because of the poor customer service constantly raising the bill and every time we had rain, the service would go out. So we made the switch prism. The first problem we had with their service Was the billing. They were overbilling us and took many phone calls And a few months to get that straightened out. The next problem is the prism service itself particularly the picture quality, the constant freezing, the pixelation that looks like bad motion blur the picture, will go out the screen, will turn black and the picture will stutter.

Since Jan 2014 I've tried to get the billing correct. Each month the service rep adjusts the bill [expired promotions, dropped discounts, etc] but each month my bill has consistently gone up from under $100 to over $200 in July. Every service rep PROMISES a price lock and that the issue is fixed. But subsequent bills are always higher than 'promised'. Since Aug they refuse to adjust or correct my bill. So I went to the store to discontinue the service but they said I'm under contract until Mar 2015?? what contract? I've signed nothing. By Mar 2015 my bill will be $300. I'm on social security & fixed income and need to budget, but can't budget when they lie about my price locks & promises. I have added no new features. My internet is 3 Mbps. Chat line doesn't open until 10 am on Saturday. Just ridiculous customer service... I'll stop, but could go on & on & on ...... sign me FRUSTRATED & DONE.

This company is nuts. Couldn't use it for a few days as we were waiting to get our PC checked for fear of being hacked. When he called CenturyLink he was told we didn't have an account. He had our current bill in front of him. I called today and now they found our acct#, was told it would be on and got a con#. Hours later, nothing. Called back, no such acct# again but con# was for a new service hookup. And what has been over 80 dollars a month is now going to be 29.95. They can keep their service. We can't put up with this poor quality company anymore.

After nearly 6 months down the road, still nothing resolved. Every customer services representative promises but None of them sort out the issues. They only promise and never deliver. Also do NOT believe anything they tell you over the phone. If you do not believe me, then just ask them to put what they say in writing or email it to you and all of a sudden they cannot do it. When you join, Centurylink will tell you over the phone that there is no long-term contract but when you want to cancel after months of BAD service, there is a cancellation fee to cancel the contract.

I called the customer service to tell them my fax line is not working, I was transferred from one person to another and on hold for 1 hr and 20 min and got disconnected. I was so frustrated and I asked my son to call them and figure out the problem. After he was on hold for 45 minutes and transferred a few times, he was told to call tomorrow because they close at 6 pm and there may not be enough time to help him. It was 5:25 pm and prefer to hold and finish our conversation today. By now we all know that all bills paid on time, no past due on the account and after the final hold, someone came back on the line to tell us that out account has being canceled and if we want we can call the next day and open a new account. I am angry and disgusted that no one hold them accountable.

I will write you later. I just need to calm down. This is very unpleasant, but I think your company have very bad customer services. I am very disappointed of you. I lost an hour and 30 min waiting. They have a lot fun, send me from one person to another without respect.and if I said something wrong or upsetting them get worse......... SORRY BUT IS THE TRUE.

Had the service for less than a month. Wasn't happy with it due to slow speeds, and then unable to hit the 20 meg upload speed they promised in my area. Called and complained and cancelled. 2 weeks later I am about to unplug my gateway and find out service is still on. I call again. They claim they are cancelling it. Today I check again - service is STILL on. They said they cancelled it but there would be an ETF. I told them no there won't, and I want to speak with a supervisor. I get placed on hold for 15 minutes then hung up on, and of course the service is still on! Calling in again and of course on hold again.

On 8/8/14 my house was cut off. My bill is always paid and current. Neither I nor my wife canceled the "service". Now the fun begins. I called the repair phone number (with my cell phone) and am told the line was turned off. No further options. Click.

First call got hung up on by the non-human asking questions on a line with so much buzzing noise I could barely hear. Second call I managed to decipher what they were asking, but I wanted to speak to a person since none of their options addressed my problem. After about a minute of buzzing and barely audible "instructions", I said "I want to speak to a human". I made this request about twelve times before a phone rang and a human answered. The human was almost inaudible and had an Indian accent. I had to request that she repeat the question two to five times for each question she asked. She said that after the call I should try unplugging the phone and re-plugging it to see if that fixed the problem. My problem was that I could call out but no one could call in. I don't know anyone here so I had no way to find out if someone could call in. She gave me a confirmation number seven digits long. I was unable to understand the third number 3 and the fifth number 8. I asked her to spell them but she didn't seem to understand my request. After the call, my mouth was bone dry for about fifteen minutes.

We have had the same phone service in the same house with the same phone number address in the same phone book for 35 years. No problems with previous phone companies. Centurylink does not have a local address listed in the phone book for this area that I can find. In our case we simply discontinued a Verizon cell phone and number in June 2014 that we had purchased as a part of CenturyLink service. We used the phone for over a year and the contract was over. The phone is discontinued and the use of the number is discontinued. Centurylink continues to bill for the cell phone and tells us we need to call Verizon in order to solve the situation. A company search reveals that Centurylink now owns a part of Verizon. My wife continues to call Centurylink and Verizon being switched around on the phone put on hold and hung up on for hours. Promises of resolving the problem are made however Centurylink continues to bill for the discontinued phone. Octobers bill has included a doubling effect of increased charges for the same services we still have without warning or explanation.

Just found out my monthly bill with Centurylink has increased, AGAIN!!. More and more crazy-named fees keep getting added constantly. Our bill just keeps going up and up!! Is there a better substitute for Centurylink? We are looking for a phone & internet company that has stable bills that don't keep adding more and more fees / charges that keep milking us and the public. We dread checking our Centurylink bill because we know there will be more fees with CRAZY names and reasons attached to them. Would like to know from anyone what phone & internet companies they would recommend especially for low-income families.

I had Centurylink high speed internet for a year, and decided I would like to add Prism tv service to it. My internet service had been excellent until the day after the Prism installer was here!! I could not get internet anymore, but the WiFi portion of the router worked. My computer went crazy!! I contacted the Chat Line and after 15 minutes of chatting, I was told he couldn't help me! That I should call the service number and talk to a tech. After waiting on my cell phone, using those minutes, for 30 minutes----the tech line hung up on me!! At this time I called back, their system hung up on me again!!!

On a bill for $35.00 local service plus $21.00 Long Distance ($47.00) I am receiving $26.00 additional charges for taxes making the bill total around $76.00. Centurylink says they cannot tell me which figure the taxes are charged on. They also state they do not show my bill as $35.00 plus $12.00 which is printed on the bill form. When they get fatigued at not being able to answer my questions they suggest that I talk to the Loyalty Desk, which is a long trip to limbo land, a series of apologetic recorded voices and sales pitches for additional faulty service from this terrible company.

In July I was fed up with not having internet access via my wireless Mac, iPad Mini & iPhone. I spent hours upon hours troubleshooting several different times with the senior advisor at Apple. He helped me to try to figure out what was wrong. He even dialed Century Link for a 3-way call to try to get to the bottom of the problem. While speaking with the Century Link employee, he explained I was not getting a wireless connection. She said she tested it from her end & it was fine & refused to send a new router. I'm back from traveling for the summer & I am still facing more issues with connection. My phone & iPad & Mac. I'm not able to do banking, pay my bills etc... I am so frustrated with this company, I don't want to speak with them. I just want to cancel them. Why should I continue to pay huge sums of $$ for a service I get approx. 10% of the time I try to use it?

I set up service with Centurylink in August. At that time I contacted 3 different people to confirm what my monthly charges would be. I was told 3 times that my service would be $29.95 and the charge for leasing the router would be $6.99. I was never informed that I needed to go on auto pay and paperless billing to get this price. Not one person told me this when signing up.

I've tried to get my business phone fixed. Would not do a thing because I didn't have my tax ID to prove who I am. I gave them my name, address, phone number, SS# and more. Still would not create a ticket.

I was double billed for the month of September. I contacted your "e-support" personnel via email, and when I asked why I was billed twice for the month of September (per your online website), I was simply told in not so many words "yeah, we do that. Pay the bill". I was also told by one of your tech support reps that, when she had completed the order to transfer my services from one house to another, the system had told her I would receive a seventy dollar credit. Oddly, the system didn't tell her why. When I brought this matter up to your "e-support" personnel, I was asked, quite pointedly, "Why should we give you a credit? We don't usually give credits for any reason."

I've never dealt with a more incompetent company, ever. I ordered service twice from CenturyLink and both times were a complete nightmare! Both times they said the order wasn't input properly. No exaggeration, I even called them back to confirm the order after the rep seemed unclear and kept verifying my information incorrectly. Today waiting for a tech to come out and turn on my service, supposed to be here between 9-1.. waiting, waiting, waiting. Mind you I've called them 4 times to make sure the tech is coming today. Yes, we're seeing a tech is scheduled to be there. Ok.. wait, wait, wait.

Worst service ever. Had them less than a year and they have had to come out over 6 times and some of those required a second or third visit. On my second modem. Cancelled my plans Sat to wait all day for them to show. He comes, fixes it and 4 hours later it is down again. Call and they said they would send someone the next day by 5 pm so I change all my plans and move them to the day after ....wait for them to show and finally call to try to get a time. Turns out they rescheduled it for the next day and their policy is to NOT call the customer and let them know but to wait for the customer to call them and find out why they did not show. I have to pay for extra data on my phone so that I can use that for Wifi to work when CenturyLink is down.

4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out we couldn't have Prism TV, but they were contracted with DirecTV. Decided to do it anyway. PURCHASED IN A BUNDLE - we ordered 10 Mbps High-speed internet & TV. Three months into our service, we noticed our TV & Internet weren't performing well, so we ran a check on our speed through our computer at speakeasy.net/speedtest. We noticed we were only receiving 6 Mbps. Called the company, got a tech out. He tested up to the house and measured 10 Mbps, but noticed the measurement WAS only 6 at our computer. The explanation was our DirecTV was robbing 20% of our speed! After 5 "customer service" reps, we were told that they couldn't "control" DirecTV and how much of our speed is being used for television.

Our Internet is down again - this happens a few times each week. We are on our fifth router box and it still doesn't work. Calling tech support is a joke - their big fix is to unplug the box and plug it back in again. Most of the time that doesn't do anything except disrupt all the passwords that have to be reset on anything that is wireless. They sent out two technicians a couple of weeks ago - and their laptop wouldn't connect to the Internet either - so they replaced the router box again. Are their router boxes that bad that they don't work??

I've been a CenturyLink customer going on 14 years. I was excited when they offered the bundle after the purchase of our home and realized that the local cable carrier I had been loyal to for quite some time. With the bundle package I saved more on my internet and got more return on my new cable provider - oops I mean satellite provider DirecTV. In 2010, we sold our home quicker than we had anticipated which put us in a pickle and required for the first time in over 20+ years I was forced to move to apartment to avoid buying a home under pressure rather than taking our time and getting what we wanted. This required us to put a pause on our internet since the complex had their own contract with another local place and it was included in the rental prices and also required us to downsize our satellite package as well. This hell last almost two years but nothing could compare to the hell that has brought me here.

So I got CenturyLink in 2013. I paid $34 for 6 months then my bill started going up to $73. When I called them to see what was going on, they told me that my contract was only for 6 months, so I renewed it for another 6 months. Now, that my 6 month contract is over, I called to cancel my services and they told me that my contract is for 12 months, that they don't have any 6 month contracts. And that if I wanted to cancel my services I would have to pay a $200 cancellation fee. Which is the same as if I would be paying for another 6 month services. I am ticked off at them. I talked to the supervisor, and the manager, and they just kept saying, "the 12 month agreement was on your bills, and confirmation letter." Well, I'm sorry that I just took their word for it. Maybe next time if you get someone that speaks English, or that people can at least understand them and they understand English, maybe, just maybe they'll have less problems of "misunderstanding" as they said to me.

I have been a customer with CenturyLink since they were Qwest. Qwest was bad enough, but Centurylink is worse. I recently came off a year long special rate of $15.99. My bill jumped to $36.99. I contacted customer disservice. I informed the rep I will not pay $36.99 for their mediocre service. To make a long story short, I agree to pay $21.99, inclusive starting this month. I get a bill for the full amount, minus the $21.99 I paid, plus a $6 late fee. I contact CL about the error. I spoke with three CSRs, all of whom could not locate my account with the account number I gave them. After wasting 20 minutes getting shuffled from rep to rep, I hung up. I filed a BBB complaint. CL's response was my bill was correct. I am now looking for another ISP. Centurylink SUCKS THE BIG ONE!

I waited a week for my internet to be on after I ordered it. Modem shows up and says to wait till 8pm for it to be active. I wait and sure enough after 8pm no service. I was home all day and a technician never showed up. I checked the phone line box outside and nothing is connected. I spent the first two hours of my next morning trying to get someone to help and the answer is I get to wait another week. What kind of company doesn't show then makes you wait like you screwed up? How packed do you have your techs scheduled that they can't make up a missed appointment the next day? I never thought a business could survive doing this kind of work but somehow they do. Also they didn't even have my name on the account right. This kind of thing is unacceptable in 2014. Please avoid companies like this so they fail and maybe we can weed out these horrible companies and get the service that we pay our hard earned money for. Don't settle for this company.

CenturyLink will pester, harass, lie and do everything in their power to get your money. While I had CenturyLink Internet service, everything seemed to run smoothly. It wasn't until I tried to cancel my account things went downhill quickly. First, they had extreme difficulty sending me a return label for the modem I rented. Second, they marked the modem as 'Not Returned' because it was not returned within their specific time period. Which happened to be caused by the fact that they could not get me a return label.

Contacted them about a price increase. They said I had a $20 discount that was only good for 6 months. When I was quoted a price for a 1 year contract, no one said it was only for 6 months. Why would you quote me a price for a 1 year contract that was only good for 6 months? When I chatted with customer service they cut me off twice with not even a goodbye. I have copies of my chats and I was never belligerent. They just get rid of you by either putting you on hold or leaving the chat.

I keep receiving email bills. I never signed on for email statements. I canceled my service 2 mo ago and still get bills which keep increasing in amt owed. I have no service. I called and asked for a printed statement 2 mo ago and have not rec'd one yet!!

I called approximately Aug 5 and talked to Jo Ann about a bill received for initial use of services I did not need... and other charges...i.e. long distance, package charges that CenturyLink telephone services I did not order. I wanted high speed internet only. When bill arrived it included services I had not ordered... i.e. for a telephone line that I did not want or need as well a home phone number which I did not need and was well over the amount that had been offered on TV for $39.95. She agreed to adjust the fee and would send me a bill. They adjusted and when the bill arrived, it was over $120 more than we had discussed.

Today for instance they called and indicated our account is $247.00 in arrears when in fact I just paid in full the amount of $107.00 from the most recent billing 6 days ago - (this was a computer generated message so when I indicated I had paid it hung up on me. WTF). Going on 3 mos. now they were let known that we lost 2 of our phone jack dial tones - we have 5. I remind them with every billing I send in yet they still have not fixed it! WTF. Their $19.95/month Internet Special is all but Special. Originally we had 2 lines to the house. On their recommendation we ordered their Special and eliminated one line. They said it would be cheaper overall than the $60.00 we were paying. They came out and sorted out the wiring so all the jacks would work (and they did for better than a year). We have yet to see a monthly bill under $89.00/mo. The most recent one was $107.00! The internet speeds are not noticeably faster than they were and at times it locks up!! Sometimes for 10 or 12 minutes!! WTF. When this "Special" contract is up THEY ARE GOING TO BE HISTORY!!

We were new customers and had some issues getting a bill and tried on two separate occasions to contact someone to let us know how to pay our account. After not hearing back from anyone, our service was cut off in August. We were able to make a payment making the account current and our services were turned back on. Apparently there was an error with the payment information. I found out that the account number and the payment came back as "account closed". (Obviously a mistake.) Apparently, this put a red flag on our account and we are now labeled as "fraudulent customers". No one contacted us when the payment didn't go through, so we had no idea that anything was wrong until getting an e-mail stating that we'd been disconnected. We were told now that because we're fraudulent customers, we could only make a cash or credit card payment and couldn't pay with a debit card over the phone and we could only speak to April in finances.

Was told by CenturyLink that they couldn't come out for 5 days to see what the problem is. Told me to get a new modem and charged me $99.99 for it. That wasn't the problem, but I still need to pay for the modem. This is a business and we couldn't clear credit cards w/o the internet, but they didn't care. On the 5th day, the internet started working when they "flipped a switch at the central office". Then a day later they called to tell us they would be out to fix it. HA, good communication. When I complained about the $99.99 charge, they reduced it by $45.00. I am changing providers as fast as I can!!!! Wish I could rate them at less than 1 star!!

I was "sold" the package of internet, phone and DirecTV. I told the sales person that I had Cable One for all three and the monthly billing after tax was included was $130. I explained that I wanted my CenturyLink billing to be similar. My first bill was $300, the second bill was $200, the third was $160. They tried to bill me for long distance on the first bill when I was told long distance was included and there would be no charges for such - yet there was the charge for all our calls out of the area. I was lied to about keeping the bill to $120-$130. Additionally the phone hold times are very long and half the times after being on hold the connection just hangs up.

Called Century Link on 03/29 for line not working. My fax line called 911 repeated times in March and the police came to my home. No one from Century Link ever came to my home or informed me the line was repaired. I do not use this fax line any longer, I assumed it was still broken. I never checked it. I called Century Link on 05/19 to discontinue services. Was told I had 3 long distance calls/faxes and 14 calls to 411, after 03/29, which I advised the tech I never used the line, it has been broken. I requested a credit on my bill from 03/29, which the technician told me he would do and send me a corrected bill. Never received a corrected bill, called again. Was told by Century Link these were sent to dispute resolution at the corporate office and it was not "justified" to resolve them. Have called repeatedly, stated the line was not even working, I did not make those calls. Century Link is charging me for 2 months of a line not working and told me there is nothing further they can do about it.

CenturyLink hired a contractor to connect to every house in our neighborhood. I called to find out why. CenturyLink said I could switch to CenturyLink at any time. A sort time later, they sent material to our address, which I sent back unopened. I did not at any time disconnect our existing provider, but Century Link has invoiced me for service they said I "may not have used, but could have."

They are my internet carrier. This is what I found they allowed a streaming device. This device has allowed access into my home through my night owl security system all personal information about me. People can go online and act as if they are me.

In April 2014, my boyfriend decided to switch to Century Link for phone, fax, internet service and Web hosting. It was a complete NIGHTMARE from start until now. Noticed that AFTER THE INITIAL 1ST STATEMENT SOMEONE ADDED THE "GO MOBI" SERVICE TO THE BILL. He specifically told them he didn't want that service, just the web hosting so now he is fighting with them to get the approximately $23.00 per month charged reversed and refunded. As of September 2014, HE STILL HAS NO OPERATIONAL WEBSITE which is extremely important in his line of work (Auto Maintenance and Repair). We asked them just exactly what were they "Go Mobi"ing because there is/was no operational website that they are even hosting due to their "updating" of their own website (which as of yesterday was not functioning AGAIN).... However everything on their site was fully functional when it came to PUSHING MORE "SERVICES" AT YOU! What a joke...

Internet goes out on Friday night. I call Century Link Saturday morning trying to get the service working again, and the rep tells me it is my modem, and that everything checks out to work. So I get a new modem. After installing the new modem service is still not working so I call back and they say, "We will send a technician out the next day." Technician arrives and says that it is not the modem and that the lines outside have been damaged and service will be back on by Wednesday... so 5 days without internet. I have told them I am extremely unhappy with their service and cannot wait to switch to Cox.

When I started at Centurylink, I realized everything was broken: internal systems, processes, PUC compliance, PCI compliance, new-hire onboarding, intra-company communication and culture.

On Aug 4 12:15 pm Amber, a Century Link employee, blocked two 3rd party calls from VARTEC (.84). She also deducted (.73) from Service Additions & Changes which is a whole other story from June's bill. Bill total = $65.21. Minus deductions ($1.57) I paid $63.64. The August bill reflected a $1.57 past due with a $6.00 late payment charge. That's a 382% mark-up. CL adds on a $6.00 late payment charge for $1.57 they consider past due when one of their employees a month prior told me she blocked the two third party charges amounting to $1.57 (Confirmation #**). I don't have a PhD but to me that should mean that the $1.57 should not have been on the bill in the first place therefore eliminating the $6.00 late payment charge.

I tried to get a ticket issued the 1st day but couldn't get a representative. I was caught in the troubleshoot yourself loop. On the 2nd day, I reached a site on the web that said there was a major outage in my area and my phone would be fixed by Monday (today) by 8 PM. I haven't seen any repair trucks or anything. I retired from the company CenturyLink took over. They tell the customers that so they don't have to create a repair ticket. Surprise, surprise, I tried to get someone to give me information and they said they had no ticket. Website: wait for a chat button to show up on previous page and tell them. After more than 1/2 hour I'm complaining here. My husband has a heart condition and is electronically from a remote location. He had to call them and let them know they can't check. Thank heavens, no problem.

Always on hold, nobody puts notes in account when we ask, service is always disconnecting, customer service reps are rude, and the help you need is not there! They'll take your money and lie and say they will service that area when we find out they can't!!!! Horrible horrible business

I have had service for 4 months and have been overcharged every month. I was told that I was successfully put on auto-pay after giving the agent my information but nothing was done. I have received late charges because I thought the bill would be paid automatically and again no discount. I am beginning to think this is done deliberately to overcharge their customers.

I have been a customer for 2 years and my services are internet home use and a landline I keep for family emergencies. Both of these services are out for days at a time due to bad lines. I pay my bills in advance of the due date. The techs on the phone in phone can only do so much. I only speak to the techs in the USA because the India tech tell me it is my computer setup fault and that CenturyLink does not support a wireless network. Since I did work on a helpdesk in the past I know this is not a true statement but the USA staff the lines and see issues. It will save you hours of wasted time with someone who will not have the same resources as a USA tech on the phone if you simply ask for someone in the USA. Techs in the USA will test and try do more. Then setup an appointment to have a tech check on the lines surrounding your area. This is where all of my issues are, water damaged lines that need to be updated or replaced, which is not my fault but I still must suffer the consequences for the lack of service techs who switch your lines instead of replacing them.

Started services (7Mbps internet & phone) Dec. 2011 with CenturyLink with a 5 year price lock and a 24 mo. contract. After 2 years of service I noticed our auto payment went up and my husband said I suppose our contract is up with them. Within the last 6 months our speed has become increasingly slow and since I am on auto-pay I didn't go in monthly to look at my bill details. I thought I needed a new computer because mine was getting so slow. I purchased one and it continued to take forever to get online. Well, I got a great surprise! Somewhere in the past 2 years (I can only go back to Aug 2012) they started to charge us for CenturyLink@Ease, something I would never have ordered since I have my own purchased antivirus software. On the bill it said we were eligible for an upgrade to 5Mbps. I thought what the heck!!! We are suppose to be getting 7Mbps. I talked to 2 techs and they couldn't explain it but would put an order in to increase our speed to 5Ms. I specifically asked them if this would be a "change" in our contract since we had signed up for 7M. They assured me that it wouldn't be a change in our contract. I printed off our chat conversations. Then I requested a transfer to billing.

CenturyLink is overcharging for promised bundled services, DirecTV and Internet Services. Service was installed and consumer is being overcharged and billed separately. 6 months later, services are not bundled despite repeated telephone calls to resolve this dispute. A stand (alone) account which consumer had no knowledge of is in collections even though consumer has paid CenturyLink and DirecTV in a monthly and timely manner. Credit Score has dropped significantly. CenturyLink never once sent an overcharge - alleged overdue payment.

Bundled with DirecTV. DirecTV is just fine - no problems thus far. Problem arises with lack of info given at sign up with Century Link. Century Link did not tell me that I was going to have super slow speeds. She asked if I stream movies and YouTube and I said yes. She never told me my speed. Today I had nothing but problems view webpages and photos. Didn't even try a YouTube or movie! I spent all day trying to look at typical webpages which always worked fine with Cox. I decided to test my internet speed with AT&T and Speedtest.net and I came up with (get this), 0.22 mbps. My speed with Cox was between 20 and 35 mbps.

Terrible customer service. Wait times are horrendous. One time I waited 21/2 hours. I took a picture of the hold time on my phone. When you get through they are rude and unhelpful. I think these companies deliberately want you to sign 2 year contracts and that negates any level off acceptable customer service. The services are ok for tv, ok for Internet and lousy for phone. They have been unable to resolve the terrible phone line and on top of that anytime I away for 3 days or more the whole system goes down. Not recommended.

For the past year, about every quarter we are charged for using Directory Assistance. Each time I find a charge for DA on our bill, I call Century Link to have it removed as we DO NOT use Directory Assistance, EVER! The first few times the charge was immediately removed. Now Century Link is telling me there will be an $85.00 charge for a repairman to check for crossed lines. It appears that Century Link is arbitrarily adding a DA charge each quarter to perhaps make up for losing customers and revenue. The charge of $85.00 is tantamount to blackmail in order to get the DA charge removed. While I abhor wasting my time to fight this, I definitely will. I refuse to pay Century Link to remove a charge because their equipment in our rural area is faulty!

We were Qwest customer since 2007 now Centurylink which we have just a landline with a corded phone, no cordless phone, no bundles with web nor direct TV since your services do not reach us out here. On Thursday September 4th, 2014 it just rained, no thunderstorm nor lighting, my phone line went out about 9 pm. On Friday morning my husband called your customer service to report outage. According to Ann, Chris and Georgia it is company policy to wait 5 days till Tuesday September 9th 2014 to have line repaired.

On two different occasion, they quoted me one price then told me they could not honor that price. I was quoted $74.95 for Prism plus tax, internet and phone. They charged me $205.00. They then quoted me $89.00 plus tax. I cancelled Prism then went back to internet and phone. They quoted me $45.00 plus tax. I called back to see if that's what I was going to be billed and they were going to bill me $80.00. They quoted me $59.00 plus tax. I cancelled it and went with just phone. They quoted me $17.00 plus tax. I am waiting for that next billing cycle to check to see if the $17.00 is bill as promised. I've sent back all Prism devices and have yet receive a credit. I also was to receive a Visa card credit of $100.00 never got it. Watch out. They have also taken my son for $600.00 and turned him over to collections because he would not pay for services he never received.

Promised by 2 Newegg representatives that the Newegg ad was erroneous and needed updating to preclude other consumers from having an ambiguous experience with this product.

I have had Century link since it took over Qwest Communications in 2009. I used the internet service and phone. I was locked into a price and then they increased the price once I agreed to the agreement. My cost has gone up. They were charging me 45.00 for phone service and 80.00 for internet when they told me they would guarantee my bundle at 60.00 (plus tax and phone fees). I paid 3 months of 140.00. I was forced to discontinue their service. The service I received was very good, but they didn't stand by their promise to keep my bill at agreed price. If I were to do this again, I would insist that if we have an agreement I want it in writing and have this agreement in my file for all people at the phone company to see it.

When I signed up for the centurylink prism service I was told that my price was locked in for 2 years as long as I sign a contract. 2 months after I got the service centurylink increased their price. When I asked them about the contract that guaranteed a locked rate the representative could not answer. The internet is slow, the cable service is horrible and if the electricity should go out a tech has to come out to repair the service every time. And when you try to contact customer service the wait is up to a hour. Never ever get this service. It absolutely sucks.

We signed up for internet and 20 days later we still don't have svc. On initial install, the tech told us he couldn't connect our svc. because the box was in the neighbors yard and he couldn't get in. He said he'd be back but never DID come. Called cust svc and they said he never noted and svc should be active. I complained so long after 25 min. on phone they rescheduled another svc. date and failed to show and called again and set up another date and no show again. What is going on with this provider? They probably charge for each time they come out, however they don't come out. I still don't have service and don't know what to do but keep calling, waiting on hold and speaking to a representative who clearly doesn't understand English or speak it very well. They must be located in India of course outside the united states. I'm very disappointed after all they scouted our neighborhood and not vice versa. Never using them again and now I gotta try to get my money back.

I have been a Century Link customer for over 15 years and while we had some issues over the years, all was good. However, within the past year we noticed that our internet would drop, or we weren't getting the 7 Mbps speed that we were paying for. Several calls were made to get that rectified. A few weeks ago, our internet was dropping and was told it was our modem, but it was recently replaced because a few months prior we were told it was our modem. So, they scheduled a tech to come out 6 days later to fix the internet. While waiting for a tech to come out, we totally lost all DSL but could not get anyone to come out sooner. So, tech came out on Tuesday and fixed the line (chewed by rat), by 8:10 pm we lost all DSL again. Called again, and had to wait another 6 days for another tech to come out. Turns out that the exterminator never came out after the first tech called and the line was chewed by the rat again. So for a total of 9 days we had no internet. Not that they care but I work a 2nd job, online, so I lost 9 days of wages because of the wait. I asked if they could just send someone to see about the line being chewed again, but they could not. Result: We found a different internet carrier and cancelled CenturyLink.

Called to change service - upgrade could not do online, was on hold for 15 minutes, decided to cancel, was on hold for another 22 minutes. Reason I cancelled my service was 37 minutes of my life lost on hold. Went to competitor - never put on hold and new service will be installed in 48 hours. Lower price - less frustration and time on hold. Would have paid more - just to get customer service from a competitor.

I sign up for CenturyLink internet service on July 2nd. For the first two weeks, the service was too slow and I decided to go back to Cox since it was a better product and service. I return the modem back to CenturyLink and cancel my service within the 30-day trial period. When I cancel the service, the rep over the phone told me I would not be charged a ETF fee since I was in the 30 days. A few weeks later, I receive a bill from CenturyLink for $167.00 and they ended up charging me a ETF fee.

CenturyLink has me on a TAP. I am on SSI social security and below poverty income with illness. CenturyLink increase my bill and added on $35.99. Note I was told owning my modem wireless box and only having internet/WiFi in Phoenix, Az 85015 Residential is $29.95. My bill read $74.00.

Phone out since 8-28. First was told would be out to house 9-3, can’t get sooner. Then find out there is an outage, will be fixed 8-29 by 8pm - was not. Then told will be fixed 9-2 by 8pm. There are cut wires and down wires down all over. Then I find out CenturyLink has not been working on this problem since early Friday. They are off for the holiday weekend. There are millions of people without phone service, seniors who have No access to 911 if needed! CenturyLink is highly unprofessional, the worst service ever. With a problem as serious as this, they should be working 24-7 on this. Oh CenturyLink made it a Point to state if we need to come to your house there will be charge since we do not have line service. They stated that at least 3x.

Spent several hours on phone trying to get signed up for new service. Would get transferred to wrong dept, disconnected, and put on hold for up to 20 minutes at one time. At one point was told service appt would be in 5 days and possibly 4 but then their system went down. Was promised a phone call back to confirm when system went back up. Also on this same call, was told could definitely subscribe to DirecTV. I questioned this and was reassured. Had to agree to a hard credit check and up-front fee from DirecTV. Made appt for DirecTV to be installed next morning.

I must admit that I am writing this review prematurely, however, I am very disappointed in the CenturyLink's management. I have been an Internet, phone, and cell phone (Verizon bundle deal) with CenturyLink for over 4 years. In June 2014 I moved from my apartment into my grandmother's home and Comcast was already in effect here. When I called and attempted to cancel I told the rep that I was very satisfied with their service and would be returning within the year. She told me she would send out a UPS return kit for the modem and after returning the equipment and paying the final bill I would be done. I've read reviews about equipment being lost in this process so I decided to hand deliver the box.

We have been a Centurylink customer for many years and bundle our phone, satellite TV and internet with them. When they offered DSL a number of years ago in this area, we immediately signed up and cancelled our satellite internet carrier. Living way out in the country doesn't give us many options. No cable is available, so the choices are, Centurylink or satellite. Frankly, satellite internet leaves a lot to be desired.

I had a big complaint with C Link. Every time I had a problem with my internet, I'd call & be on hold forever. Then calls dropped during transfer, call again etc. So I wrote to C Link complaining. Someone wrote me right back. Said to Always ask for "on shore rep." So the first guy I talked to (in Boise, I forget his name) helped me right away. Later, I bought an android E-Reader & needed to get a wifi modem. Ordered one from C Link. It came the next day but even w/ help over the phone, couldn't get it up & running. I had bought the @ease insurance so the rep on the phone set me up for a repair appt. The guy came right on time the next day. Found out the modem provided was dysfunctional. He set up my new modem, got me on the internet. As an added bonus, he set up my new wifi device for me (lots of # entry, etc. etc.) I am in my 60s & it's Not easy for me to do all this newfangled computer stuff but I feel I am now in the 21st Century. The key is: Always ask for "ON SHORE" rep!!!

Wednesday morning, 8/26, a CenturyLink technician working on the phone boxes in front of my town home row knocked out my dial tone. I conclude he did it because I had dial tone the night before, and I tried to make a call right after he had been at the boxes and my dial tone was gone. I immediately called in a repair ticket. She confirmed there was trouble on the line. And she advised I would not see a repair technician until Saturday morning. I advised her this was unacceptable and explained I need access to dial tone because I am asthmatic and need dial tone in the event of a medical emergency. At this point she advised I would see a tech that afternoon or the next morning.

Creede, Colorado. Service out an entire day last week, August 24th or so. After the outage, I called to report that my hardwired internet streaming was continually stopping for uploading. I have had this issue before, but the outage prompted me to make an inquiry. My internet broadband test showed that I was getting 1.24 mbps download. After consulting with the help desk, they said this was a normal speed for the DSL service available here and this is all I should expect. However, earlier this summer when I called to report the same issue, they tweaked something and I never had a problem with paused streaming. It worked flawlessly.

I have been a customer of CenturyLink since the split of the phone companies. I called the other day and it took twenty minutes before I was able to speak to a live person. After that I was redirected to the promotions department. I was on hold for an additional forty five minutes. After being connected with the promotions department, the individual I spoke with was very rude and did not offer me the best promotion that was available. I know this because when I got home I had a flyer in the mail from CenturyLink offering me an even better rate than he gave me.

I signed up for internet service (40 mps) 14 months ago at a promotional rate of 29.95. Their internet at times goes down to 1 mps and as high as 15 mps at 4 am. When I called tech support they said that it was up to 40 mps. Service tech said there was nothing wrong with my modem or service and that if I wanted faster I would have to hardwire my laptop to the modem. This defeated the purpose of a laptop! They told me to call their easy care and have a tech check out my laptop. I did and was watching as the tech took control of it and started going through my pictures and documents! I disconnected immediately and call centurylink. They told me it is a third party and they have no control over it but would not give me their name.

Internet went down at 2:30 Saturday. Called CL, spoke to someone in Texas. I am in NC. My DSL light was red and I had no internet service. We did some tests and nothing helped. So she said to wait a couple hours and see if it fixes itself. A couple hours later still the same. Called repair service again and spoke to another person who promised me a technician would be out the next day between 8 am and 12 noon. This would be on a Sunday. Sunday morning around 9 am I called CL to ensure someone would be coming out since I work from home and was to work this day. After being hung up on by Patrick, I called back and spoke to the supervisor Cynthia who also did not give a hoot and said they do not have technicians in my area on the weekend. I told her I was promised someone would be out today and I was counting on it. Well Cynthia the supervisor apparently does not know how to deal with frustrated customers as when I asked for a manager she said to hold and she hung up on me.

I have been with Century Link for over four years. I pay my bill in a timely manner. For the last three months, my statement goes up around 3 to 5$. I've added nothing new. I wanted to stop some of the services. I was told this would be taken care. I also contacted DirecTV, asked that they discontinue some of the movie channels. I will speak with them directly.

Prism TV does not work when it rains. Been complaining for months. I've been lied to over and over again. They refuse to even try to fix the problem. But they still demand their $200 a month. Save yourself major headaches and avoid this company.

I had internet and cable with century link; it was an absolutely horrible experience. If I didn't have to put at least one star I wouldn't have put anything. They have terrible customer service; they are rude and don't care to fix any of your problems. Beyond that their service is terrible. My cable was always freezing and my internet went down all the time. Every month there was something wrong with my bill and I was pretty much just told "oh well." To top it off when I discontinued service I was charged a few hundred dollars to disconnect. I asked why? They said because I cut it off early. Never once was I told I was in a contract with them nor did I sign anything. They conveniently forget to tell you things up front and when you dispute it they just say "well that's our policy." Just don't do it!!

My home phone was inadvertently disconnected by this company after 13 years of service. After many, many calls explaining this problem over and over again and being assured that I would have my phone reconnected, they reconnected another phone number to my home line. It has been A MONTH NOW and it still isn't resolved, although EVERYDAY when I call, they assure me that the problem will be fixed "today".

THIS COMPANY IS HORRIBLE!!! They do not listen to the customer. Their customer service is terrible. I wish I had looked for reviews prior - I would have never signed up with this company. Their service is always down, and very slow.

I ordered CenturyLink Internet but cancelled in the first month as their speeds were far slower than advertised. Their customer service department has placed me on hold and then hung up on me 3 times. I finally reached a rep named Scott who assured me the $200 DirecTV charge would be removed from my bill. Today I received a call from a collections agency for a bill I was told was resolved.

We have continually had outages of our phone service in this area in the last year. We are rural, and these outages usually affect about 300 customers. However, our phone landline is very important, as it is our only access to emergency help, business contacts, etc. Prior to the last year the outages were infrequent, perhaps occurring once a year during a bad storm (understandable). Since then, they seem to be cropping up more and more frequently, with the only justification that the equipment is getting "old." Since we continue to get billed whether our phone service is working or not, I would wonder why CenturyLink couldn't take some of the money they make when our phone service is down to update their equipment????

I purchased a bundle package a couple years ago with CenturyLink and DirecTV. For a good while, we had no issues. I live on a military post and as time has gone on more and more houses have gone up. It was inevitable that our internet usage was going affected. We were paying for 10MBS and our service was deteriorating. In June, we had issues doing the simplest thing. Our cell phones were faster than our internet service. Finally my wife called in and they did a speed test. We registered at .8 MBS. Not even 1MBS!

I have tried to have my Directv bill moved back to the Directv. I had done this twice before as well as move my Verizon bill too. For some unknown reason, they refuse to move the bill back. It's been one bizarre email after another. The first email answer said thanks for telling them about the error. They would use it for their training. Another one answered was 1-2 months. Another answer was that they were doing what I had told them to do. Two more emails told me they needed more information. What they did was separate the two charges Internet/Directv and upped the price of the TV bill. Directv won't do anything but send me back to CenturyLink. I'm only allowed 3meg Internet in my area but it's sometimes so slow that it won't even allow the browser to connect. Whatever you do, avoid CenturyLink and watch out for their ploy to con you into bundling services. I think that's what this is all about.

Since around September '13, I've had issues with my CenturyLink DSL line. CL said all along there is no issue and it was my equipment. In March of 2014 CL finally admitted they had oversold the area so they needed to install new equipment. I am paying for 10MB and getting average 4-6 with many drop offs and slower periods during all times of the day. I have purchased new modems, New Verizon phone extender, cables and more to try to resolve the issue before they admitted it was an oversold "Bandwidth Exhaust" situation. CL has given me 7 different dates since march 14 that the resolution would be complete. All have gone past and simply been changed to a new date.

In April, we called customer service to drop our phone service and switch to just internet. We were told that we could keep the special price we had and that we should pay just over $30 a month including tax. For the last 5 months, we have received bills each month for $83!!! Every month we call and they claim that they have fixed the problem. We started with the regular customer service department, moved to the escalations department and have also talked with the corporate offices and have e-mailed with their FaceBook/Social Media Manager (the person who responded to a post on their FB page).

Hi, I can't get my voicemail. Suppose to been setup when I got service setup. CenturyLink gave me a pin number that don't work and I have called different numbers to get customer service. They gave me 1 price for bundle then bills was different than what they quoted - finally got bill down. My neighbors are complaining. They should be closed down.

I am long standing customer with CenturyLink. Been with Quest and Verizon, now CenturyLink for more than 2 decades. I bundle service on cell phones, internet, landlines, TV at three different locations. I get three bills a month from them in excess of $750/m. Never once been late, always pay bill on time. My internet rate went up 105% at one location so I called to see what I could do to get the rate down. After speaking with 3 different people and being on hold for over 26 min, the call dropped and they never bothered to call me back. Second call I was hold for another 17 minutes and the person I talked to really did not offer much assistance. They could drop my rate slightly but basically left me to shop for other service. It is obvious they do not want to keep loyal paying customers.

Moved into our new house where cable was not an option unfortunately. Compared CenturyLink/DirecTv "bundle" package to Dish. Was told $99.00 a month covered everything for one year and signed up. Immediately got billed separately, one bill from CenturyLink, the other from DirecTV and it added up to almost $170.00 a month. Started calling from day one and they started off saying it was going to take time to "sort it out" but we would get credited the difference. We called every month for 7 months and they said the same thing. On the eighth month they said that they had no records of previous complaints and that we had been getting billed what we signed up for. They then tried to blame each other and when that didn't work they collectively tried to blame the state for taxes.

The only internet service available for our vacation home near Sarona, WI was CenturyLink. I started with the 1M High Speed Internet but that was too slow for streaming video so I upgraded to 1.5, the max available at that location. It worked well for awhile but for the past 6 months it has been slowing down to the point that it takes about 40 minutes of buffering for a one-hour video. After having me try resetting my router a couple of times, they finally told me that the problem was that there were too many customers in our area and that until they upgraded their equipment I could not expect any better service. In short, we are paying $64.64 per month for a service they cannot provide. When I tried to switch back to the 1M rate (since I was getting less than that anyway) they told me I was locked in to the higher rate for 5 years! How is this even legal? If they didn't have a monopoly in the area, I would drop them like a hot potato.

I called CenturyLink in August 2013 to have my internet increased to a higher bandwidth. While on the call with CenturyLink I asked if possible to move my DSL from my primary home line to my business line for billing purposes. CenturyLink agreed to the change. Towards end of the call with CenturyLink they confirmed my DSL internet was transferred to my business line with cancellation completed on my home line. Here's one of my two faults with this process. First, I trusted CenturyLink that this change would be completed as agreed. My other fault is that I use auto pay and had trust that my provider (CenturyLink) will take off any billing mistakes made from their end. I was wrong. CenturyLink forgot to cancel DSL on my primary after moving DSL to my business line and continued to bill me for internet access on both lines to my home for the next 12 months. (Note - I have only one DSL modem).

CenturyLink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me "would you please shut up and let me tell my side of the story." As I said this she was still interrupting me very rudely. After 20 minutes of taking her rudeness I finally said I want to speak to her supervisor and she said "you don't want to talk to me." I told her no that she was the rudest person I have ever spoke to and I no longer wanted to talk to her. So she put me through to someone else, that I thought was a supervisor. Turns out it was my TV's customer service rep. Who couldn't do anything about this. I didn't find that out until he made some comment that he wasn't with CenturyLink but with DirecTV.

I added direct tv to my account. For some unknown reason they opened a whole new account for the bundle discount. I thought everything was cool until I learned from my credit they charged me for the box because they said it had not been returned. I explained to multiple idiots that there was no box exchange. I was still using the same box. They just opened a new account. Still this issue is not resolved after 2 hours of hold time. I cancelled... Save yourself some grief and go with a different company!

I had just moved in with my elderly father. A brick home in Taylorsville, UT. I wanted internet service. Nothing else. I called CenturyLink, they said $29.99 a month. I said that sounded good. They sent a service truck out a week later, he came to door B4. I got home from work, he was outside for 20 min and left. He never came back. Never said anything. He just left. I called customer tech. sup. He said: I needed a modem to hook phone line. I went and bought one. I hooked it up to phone jack. No internet. Nothing!! Called back. Cust. Tech. Said I needed a home kit or ? He said to get one, call cust. service, I did.. She and I went through the procedure to try to get internet, but to no avail.. I found out the home had no working phone lines.

This company has the worst customer service. After days of trying to resolve my issue I still have not resolved my issue. I am sick of dealing with the rude sales staff. You cannot get a straight answer!!

I was sooo pissed I just about stroked out today! I had with Century Link was internet service. They raised my bill to $55.00 per month. I was also paying about $55.00 per month to Dish TV. We are on a fixed income and have a lot of hospital bills, like $7000.00, and I wanted to get my bills down. Another phone company has tv and internet in our town that would be about $88.00 per month. So I called Century Link to cancel my internet. And they talked and talked not wanting to lose me.

I have 1.82 Mbps... then unplugging router then plugging it back up I have 5.57 Mbps for about 2 minutes then have to do it all over again. I'm suppose to have 8Mbps, that's what I pay for... You think I'm being unreasonable by saying I'm pissed or should I just keep my mouth shut and keep sending you money? On my bill it says I have 10Mbps. That is not correct because 10Mbps isn't available in my area. I was told by CenturyLink's customer service that it doesn't matter what it says on my bill. How can this not matter? I keep records and in doing so I would like them to be correct, as I think anybody would. What is wrong here? How can this even be legal? It took me 4 times to write this review because my internet keeps dropping down to 0.81 Mbps. I understand "high traffic" but this is not right on behalf of someone paying the bill.

Wow. I am so tired of Centurylink. I live in a small town where there are no other internet. So when I first moved here in 2011 I can't remember right now. I called Centurylink and hooked up my services. I was told that they had 12 meg dsl and so that is what I got. They forced me to have a phone line and told me it would be cheaper. So I agreed. From day one I have had nothing by problems with the DSL. Dropped internet, slow internet. I call and call and get the overseas reps and get nowhere. I even did a BBB complaint and Centurylink sent me a nasty letter saying that I will be receiving no more credits for issues. It isn't me causing them. So this has been going on for years and I finally bugged them enough they sent out a tech and he told me that I was the ONLY house in my subdivision that has the 12megs and that it isn't even available in this area. And that I need to call and down size to 7 megs. REALLY??

Harassing and groundless. This is the worst company we have ever dealt with. We have paid our bill on time every month for Internet service and Centurylink added a DirecTV charge that was nonexistent. DirecTV even offered up a credit for their mistake. Towards the end (when they disconnected us even though we were paid up through the month) Centurylink claimed it was an increase on our Internet service even though we proved with a confirmation number that we were locked in for a year. They are still harassing us by paper billing us with a nonexistent charge that continues to add interest. Horrible, horrible customer service! Not one person we spoke with was on the same page. Even when they said their problem would be taken care of, it never was.

I was moving, so I closed my account with Century Link. The representative informed me that I would be charged $120.00 for cancelling my contract. I said that would be fine and asked if I could give her my new forwarding address. Within a week or two after cancelling my contract, I received a bill from a COLLECTION AGENCY!! First of all, my bill was NOT DELINQUENT; I simply closed the account. Sending this to a collection agency can hurt my credit score, and there was NO NEED to send my final bill through a third party agency. Secondly, I was already on AUTO PAY for Century Link. Since I now had a collection agency contacting me, I immediately mailed a check to Century Link. Now, my online banking shows that Century Link collected my payment from the AUTO PAY on 7/22. Of course, they also cashed the check for the bill sent through a collection agency, so they received my payment TWICE, and they OWE ME money. I am appalled that my final bill was sent to a collection agency, especially since my bank account was automatically drafted. Now I am left with the worry that my credit score is affected. I will NEVER, NEVER, NEVER use Century Link again!

A CenturyLink representative came to my door and extolled the virtues of DSL over broadband saying that the effective bandwidth from CenturyLink was higher and more reliable than broadband because DSL was dedicated whereas my broadband was shared with hundreds of others in my neighborhood. I had noticed over the years that Comcast broadband performance had decreased somewhat and that I experienced annoying connection problems from time to time requiring me to recycle my broadband modem. I decided to try CenturyLink DSL as a potential alternative based upon their representative’s demeanor and their relative subject matter knowledge. I was told that if the performance did not meet my expectations that I could cancel within 30 days and I would not be subject to the 12 month commitment that was offered as part of the pricing.

I am sorry to say that service from this provider has degraded to the point that it can no longer be considered a service. Frequent drops in connection are evident in streaming video and computer freezes. Apparently now when I attempted to contact an online site, their representative blamed Century Link saying it was the only provider who could not connect due to a DNS issue. It is interesting that there are a number of recent complaints on this site but apparently no one at Century Link is looking at them. For the cost of cable and Magic Jack, I could probably get better service.

They send out this 'get $5 credit just for calling' letter then when you call they want you to announce your SS#. Lois just hung up on me because I asked for her supervisor. Am on hold again, this time will ask for supervisor before I get roped in to their stupid scheme.

I was stationed in Germany for years. When I came back to the US, I called a lot of ISPs and phone companies looking for a service provider that provided me great internet and cheap calling to Germany. Century Link said they had good internet and for $5.00 a month I could call Germany for free. All of it was a lie. First, they couldn't get my phone and internet set up on the day they promised. I actually had to wait three more days past that date. Then I got my first bill, and the calls to Germany were not free. They apparently charged a discounted rate, not free. The internet was unreliable at best. It kept quitting and stopping on a reliable time line, every 15 - 20 minutes. Then I finally had enough with their service so I called and canceled my service.

I worked for CenturyLink several years and when I stopped, I signed up for their DSL service. I have used and paid for the lowest bandwidth for several years, gotten new modems, etc and continue to have the same complaints. The speed I pay for is not what I get, the service stops and does not move (frequently day and night), and I am tired on ordering new DSL filters as well as plugging and unplugging in said filters every time I call repair to find out why the speed is limping along or stopped. I do not use the internet much overall, but can count on it dying while using every time.

I don't normally take the time to right reviews, but I've had such a bad experience that I felt it was my responsibility to warn others....

Daily box reboots (remove power, wait a few seconds, reconnect and wait a few minutes) are very annoying but I might have been able to live with that but 3 months in then came the billing issues. Somehow our account got connected with someone else's Directv account and we received a bill for over $600.00. We called up and after being told we were going to be turned over to collections if we didn't pay and being transferred multiple times we did get it resolved and they "said" it was fixed. The same thing happened again with the same issues and result. On the 3rd month of the same thing we asked and were let out of our contract. So problem solved and we are back with Directv.

From the beginning the sales people were giving me false advertisement in a bundle account and then switching me over to the other company to set up the other service in which they had to check my credit again and take another deposit and then took weeks to hook up then. So after got the 400 and more phone bill for installing service and was told the bill would be 65 plus tax and then don't forget the 40 to 60 dollar direct bill I had to pay separate. So then I called to get the bill fixed and still had to pay over 100 and something to get another bill for over 200 and something.

I wasn't happy with Cox so I signed up via internet for Century. They had just finished installing equipment for Prism TV. Received email saying service would be installed 7/14/2014. A couple days later, received phone call saying line to house hadn't been run. Was rescheduled for 7/28/2014, almost two weeks out. Something came up so I called 7/21 to change. Took my order and set date 7/29. Received email Sunday at 5 pm reminding me installation was tomorrow, 7/28. Called them in morning of 7/28 and told them I wouldn't be home and had rescheduled. Couldn't find order so was scheduled for today 7/30. The installer was right on time for 2:30 to 5 appointment. Guess what, the line to the house was never installed so he couldn't do it. Cancelled order.

Over the last couple of years one of our phone lines with DSL has had intermittent problems. I've called for repair many times and it was never fixed. During the last couple of months, the problem has become significantly worse, and the phone line, when shorting, calls 911. Between July 15, 2014 (when CenturyLink supposedly last fixed the problem) and July 25, 2014, there were six calls to 911, resulting in the Sheriff dispatching officers to our property each time, mostly in the middle of the night and up to three times per night. Over the last several months, the number of officer visits has been estimated to be between 25 and 30 calls.... Cost to the county, several thousand dollars. Not to mention that I don't get the service that I'm paying for and there is continual disruption at my location with the police here all the time.

CenturyLink will not allow a retraction of a late fee where a typo has been made by the consumer. The Phone customer rep will not or cannot help with cancelling a late fee and does not refer you to anyone to discuss the situation. Email complaints to the online customer site gains you nothing either. After we have diligently been paying them for years without a single late occurrence, the first time it happens, they slam you with a late fee. Further the following complaints are noted: The customer service representative made racial slurs. CenturyLink has a strict stance against homosexuals working at their company.

I offered a DSL rate of $14.95 a month for a year and told to call back after a year and that rate would be continued each year thereafter. This was a lie, and the best rate offered now is $26.99 per month. Also the customer service is terrible, hold times at least 4 times longer than the estimated hold time given when you first call. I hated US West in the 1990's, Qwest in the 2000's, and CenturyLink now; all are one in the same!

We've had Centurylink for our internet service for about a year. Recently, Centurylink said we could bundle with them and Verizon for both our internet and cell phone needs. Just a phone call away. Great. So in the latter part of May, 2014, I called Centurylink to apply for Verizon service. I got an incompetent customer rep on the phone who kept asking for the same information at least 2-3 times. He had to ditch the first application and start over and kept apologizing for the lack of training Centurylink gives employees as to taking an application for Verizon. In short, he botched the app royally. 2 months later, Centurylink still can't get it right. We just got a combined bill from Centurylink (with Verizon) for $229.00, when in actuality, we have $170.00 credit. When we called Centurylink to get it straightened out, the customer rep was very rude, argued with my husband and acted as if we were liars. And get this - we are stuck with this incompetency and lack of communication for the duration of a contract.

I have been a Century Link Customer since 2010 when I purchased my first home in a rural area. Century Link is The only provider in my area. They tried several times to repair connectivity issues, then convinced me to upgrade to "Bonded Service" at 15 mb speed. It is quick, but the connection still fails, making it impossible to watch Movies On Demand (we have DirecTV because there are no cable providers either) or to do research online. They first came out and worked all day stating the poles in the street were never grounded properly. Then the next time it was because the wire box n the street was hanging off due to being improperly fastened. Finally today, they just downgraded me back to 8 stating my street (50th) is right on the 4,000 feet distance from box (which is on 56th). They refuse to add another box at or near my street because they say it will cost them too much. Very frustrated in Florida.

I signed up with a 2-year service bundle package with Directv. My problem isn't directv; it's with Centurylink. My quote was $64.95 per month with CL. My first bill was $180. What?!?! I did purchase the modem for $33.33 for 3 months, but that still leaves $147.00. I requested to install the modem myself, but for some reason the CL person showed up to do it. I thought, "Okay, whatever." I was billed $60 for something I didn't request. I called CL. They said they would credit me the $60, but apparently someone overruled and said 'no'. So that's an additional $19.99 for 3 months. So let's take that out. Now we're down to $127.00. How does $64.95 turn into $127.00. Someone needs to rein this outfit in. I can't wait for my 2 years to be over so I can cancel. Absolutely Ridiculous!

Every day at noon, the internet speed slow to where it is unusable. Also in the evenings around six. Off hours, it works fine. When I contact them, they will not admit to a problem and say it is working fine in my area. I think it cannot handle the heavy volume times. They are coming to check my outside lines but it is just very poor internet service. Stay away from CenturyLink. They are also overpriced.

When signing up with CenturyLink for internet, we were told we would have speeds of 10 to 15 Mbps. Over the past year, we have found we could not stream movies from Netflix or other movie sites. Watching any video on YouTube or other sites was near impossible and we often simply gave up after waiting 10 minutes or more.

Centurylink completely deceives customers to sign up to internet and phone services by telling people they offer low cost services (39.95 internet, 10.00 additional for phone). I signed up on May 24 2014 and June 24 got a bill for $166!!!!!! I called their customer service and they had added installation fee of 49, one time fees and taxes for another 61!! I had to call numerous times to get someone to finally adjust my bill to 69.96, at that point I decided to disconnect the service and go back to Comcast. The representative told me the 69.96 would be my final bill with a disconnect date of July 11th.