CenturyLink Reviews

I started my service with Century Link back on May 2012. I have had 4-5 technicians in the last year and a half for issues that would never get fixed. Back in May 2014 I called them to sign up for a faster speed and to renegotiate my contract. I spoke with a girl name Jessica that said that I could increase my speed up to 25 MPS and my bill will stay the same as it is. She also did some troubleshooting with me and my internet worked fine. I waited 2 weeks and still NO increase in my speed and they STILL increased my bill. I called back in June 2014 and spoke with a girl and told her my problems. She proceeded to tell me that in my area I can only increase to 10 MPS. I told her that the past girl told me 25. She said she was sorry that I was told that but I can only get 10. She did fix my bill (so she said).

I have been a customer of Qwest/Centurylink with two accounts for many years. One account I have had for 7 years, another for almost 2 years. On 7-16-2014 I spoke to a sales representative. I told her my internet only service was too expensive at over $60 for someone who is a fixed income. She went over my requirements and gave me a "special deal" and told me my internet including a new modem I "had to have" and all taxes would now be $30.82 - the internet part was $19.95. I jokingly told her that EVERY time I had ever asked for a change with Centurylink something had gone wrong. She assured me this time would be different. I signed up only for internet service + modem + any taxes to equal the amount of $30.82.

5/28/2014 I have the bundle package through CenturyLink. I called CenturyLink to make affordable changes to my satellite TV menu. I was told by your representative, that very shortly CenturyLink will not be "using" DISH TV anymore and I should make the switch now because there was a great deal that I could take advantage of. Sounded good enough and it sounded like it had to be done sooner or later. I went with the switch, paying extra for the hook up and last month I expected extra charges because of the switch. This month there were double changes. I am being billed for DISH and DirecTV. One would think if CenturyLink has a representative tell one of your "valued customers" who has been with you since you bought out Embarq, that these changes were going to occur because of a recent change CenturyLink has made, they would have taken care of details for their customers.

January 2014, I received a bill from Century Link stating $45.31 was due on my account. This amount was posted to Wells Fargo on 1/22/2014. Century Link bill dated 2/10/14 showed the above amount was still owing and included a past due charge. I spoke with Tim of Customer Service, who stated he couldn't find a payment of $45.31. Tim transferred me to Investigations Department. Felicia of the Investigation Department assigned the Investigation No. #** and would get back to me. A Tracking No. # ** was also assigned.

By far the worst customer service and the slowest internet service. I was on hold for 56 minutes then finally hung up. Just to ask a question about my internet service. I actually got a person on the line after 20 minutes. She could not answer my question. In fact, she couldn't even find my account after giving her my name, address, phone number and account number multiple times. She had to transfer me. Then I sat on hold again. I just hung up after being on hold another 36 minutes. I called back and got a person and was only on hold 15 minutes. WOW..... Apparently I have the BEST internet service Centurylink offers in my area, but was also told it's the slowest out there and they are maxed out on customers that's why Internet doesn't work most of the time. Don't Buy Internet From Centurylink... "BAD" all the way around. I switched, and am telling everyone to do the same!

First, I used to have a 3rd party ISP, through which I got my DSL connection from CenturyLink. The ISP was beginning to go under, and so I decided to switch my account to directly through CenturyLink. I called, and after an interminable time on hold, I got through to an overly cheerful salesperson who basically promised me a) that the switch would be seamless since I was already using CenturyLink's DSL, and that b) my rate would be $29.99 a month for the first year. Absolutely no conditions were attached to the b) part.

No contract with Century Link but every time we try to cancel the service, we are told that we have to pay early termination charges with the terms of "secret contract". I do not know how come Federal or any agency do not do inquiry.

In April of this year, I purchased CenturyLink internet service AND their router for an apartment in Santa Fe, NM. After 4 months, my wife and I decided to purchase a home in Rio Rancho, NM. When we arrived at our new home, the CenturyLink installer was at the house. I had the router from Santa Fe with me and plugged it in while he was here. He told me that the router, although new, was not compatible with the Rio Rancho system. He said he didn't have one with him, or he would exchange it for me.

CenturyLink is the worst company I've ever dealt with. It took them a full month to hook finally install my internet. Three weeks later, I received my first bill with the charges of their incompetent mistakes and international calls to Philippines of $4.50/per min. Even my cell phone doesn't charge $1/min. While I was complaining about my dissatisfactions, the customer service agent told me he doesn't need my attitude. This was coming from someone who didn't make any effort to help me. He then transferred me to someone who also didn't attempt to resolve any issues and full of herself. I just discontinued the service and hoping not to ever deal with this company again. By the way, my service with them didn't last one month. I am now about to look for another company. My only suggestions to all new customers is to shop around first before using CenturyLink. Horrible Customer service, no integrity!!!!

On July 9, I was unable to get the internet. So I called their technical service. The lady was very helpful. After almost an hour of discussions and testing, the Service Rep at CenturyLink concluded that my modem was not working and need to be replaced. The Rep told me that as I had been a loyal customer, CenturyLink would send me a new modem at no cost to me, and I would get in two days; that is by Friday. By Friday evening as I had not received my modem, called them again and got the UPS tracking number. On enquiry with UPS, found out that they had delivered the item to the address on the package. But that address turned out to be some other address and not mine. So I called CenturyLink.

Made the mistake of signing up phone service through Century Link. Thought I would use them because we only needed 2 business lines, Internet and TV. Easy enough, right? WRONG. My business grew over 4 months to the point where we needed 4 business lines, an additional account with another business line and consolidate the 2 DSL lines that we were paying for (because sales rep said we needed 2 to be eligible for the Core Connect package). Was told that a tech was to show up this past Friday to disconnect modem, put it on other line and configure it, no hiccups or disruptions in service - this will be "no problem". Now, previous to this, we had many problems with the internet with them - they had inadvertently turned us off and we were unable to do business for about 2 hours.

Every call to them has resulted in different information. According to them my account number changes, the fact as to whether I have a contract or not changes. I am on my 4th call, and still have not gotten a straight answer. Terminating services now.

After about 20 years of DSL service at our house, CenturyLink is cutting us off. No more DSL. It's happening all over our neighborhood. The service was never good, slow and spotty, but this sucks. What internet company SHRINKS its business? We have no option, no other providers. Cell service is poor here. There's no cable, and now CenturyLink is telling us to screw ourselves. Our house had DSL two months ago. Now, nothing, and no prospect of ever getting it back. This is not a matter of unpaid bills. We've always paid our bills. CenturyLink tells us they just don't want to deal with our neighborhood any more. No wonder people hate this company so much.

On December 21, 2013 we canceled our account with CenturyLink at the office at 10:21 am. Our balance was 67.00 as of December 30, 2013. We were told that was our final bill. We do have a receipt for payment. January 9, 2014 we received a statement wanting payment for 67.15 and with a credit of 67.00 on the very next page. Feb 09, 2014 we received a past due statement for 40.21. I have been calling and talking with different people, and I am very flustered at this point because we were sent a letter from Robinson, Reagan & Young Attorneys at Law for payment. It’s become very aware no one wants to listen or check dates and not one person asked for copies of our papers. No one can verify dates or show in service dates. We are willing to pay it if we owe it but prove we owe you before you send off to your lawyers. We are on a fixed income. I do not understand their billing at all.

I am reading the reviews of customers and you are accurate. The company overall is very poor in customer service. I used to work there over a year ago for one of the call centers and we were hired with one purpose: SELL SELL AND SELL. When customers asked billing questions, they would be passed around for over an hour or more because the rep didn't want to take care of the customer. However there are a few good reps that aren't being talked about. Being on the inside, those reps are being reprimanded for not selling. Can you imagine? A customer service rep that wants to do actual customer Service. I sympathize with customers because I am a customer of many services and when I have needs or questions, I would want to be treated like you are glad to have my service. I don't blame none of the angry customers that dislike Centurylink. They should, they have every right when they are paying for a service.

My internet is down more times than up. We spend all day unplugging and replugging in our router. I've had their service for years because it is all that is available out here where I live. Finally, fed up I called and begged them to send someone to my house to see what the problem may be. That is what everyone tells me fixed their internet. However, since I've never filed a complaint before and my internet is up at the moment. She said they can't help me. So, I guess I'll just call them EVERY SINGLE TIME my internet drops until they decide to help me.

I have been a Sprint customer, company changed to Embarq name and then CenturyLink, for 30 years. I have given them payments for both residential and business phones for those 30 years and continued these past 3-4 years with Internet Service. I was promised that they would give me a Bundling Discount of -$32.00 every month. There was no expiration and no additional requirements. Then last year my discount suddenly disappeared. I went through quite an ordeal getting the CenturyLink supervisor to reverse their charges and make their deal good. At that time they said if this happens again, in a year, just let them know and they will sign you up again for the $32.00 discount.

I received an offer from DirecTV that offered promotional package rates for 1st year and a $200 rebate card at the same time that Century offered me a chance to bundle my services with DirecTV with $150 rebate card. When I told Century Link that I would go with DirecTV as they offered the same monthly package price, they said that they could guarantee the low rate for 3 years so I signed up through Century Link. I didn't get the reduced package price promised. DirecTV blamed Century Link and Century admitted that they didn't sign me up under the right plan (national plan?) but there was nothing they could do about it.

I am a small business owner who relies nearly solely on using telephones to communicate with potential clients. For the first year and a half, I used Century Link (was Qwest). Things were ok as far as the physical telephone wiring and service; however, there were many issues regarding their internal practices.

I received a surprised collection letter from Convergent Outsourcing Inc. for my Century Link account even though I canceled the service before activation. I had called and sent email to them but they ignored everything. Here's the whole story.

I signed up for centurylink internet service in August 2014. During the first month I was able to discontinue service due to slow internet speed. I contacted customer support and was told I would be given a discount as Rent fee waiver of a month. This discounted my overall bill by around -/+ $7. I therefore was happy with the discount and signed up a contract for 12 months.

My wife and I opted out of the CENTURYLINK long distance calling plan because we were using Skype and Facetime, also a low cost international calling card. My wife stayed in daily touch by phone with her family in Mexico for several years. All the while we were billed $27.00 per month by CENTURY LINK. Until July 1 2014 when we received a bill from CENTURY LINK for $5,684.53 with no warning at all. This was a bill for 443 calls over a 6 month period back to Dec 13 2013. If I had received the first bill back in Dec., I would have paid it and no more calls would have been made.

I thought I was getting a bundled deal of TV and Internet from Dish, but instead Dish gave me CenturyLink as the Internet provider. To my surprise, this meant dealing with two companies and two bills. Although all installation fees, etc., were waived on the Dish side of the deal, I got my first bill from Century Link for my $39.99 Internet for 12 months and the bill totaled $243.91! When I called to discuss the charges, the first CSR I spoke with did tell me that I was charged for installation, equipment, shipping, activation, etc., as well as for two months service (one prorated and one monthly recurring) at $51.95 each, and did receive one $22.00 CR for the promotion. Right away he said that I should have been credited the $22.00 twice to make the monthly charges $39.99. He then transferred me to someone else.

Worst experience. Worst customer support... worst internet speed, and I had to unplug modem twice a day to get the service back to work. Technician and online support don't really help. After so many complaint you really have to prove that you called earlier for the same complaint, and have to start over with same story.... because they just deny that you ever called on your face...uhhh. Total waste of time and money..... I got out of it....

After having problems with services for 7 years and them not willing to come out and fix their phone lines if I didn't agreed to a $75.00 service fee, I decided to go to another company. The billing was a mess since I had directv and Verizon bundle with them. Once I cancel with centurylink, Verizon informed me that they hadn't received payment for that past month. I called centurylink and they said they had just sent it and since my account was closed they could not looked it up at that billing center but that after the billing cycle I would get a final statement and if I was owed any money back I would also get a check from them. Never got a statement from them, not a letter, NOTHING.

I bundled my services with Centurylink last year and then, in Feb, called Centurylink and told them that it was too much money at one time, and started paying Direct TV directly in February, continued to pay Centurylink every month but just for services from Century link. I have been on the phone for three months with them and last month asked for $145.00 to catch up my bill. This was the specific amount. I was told in February that the charge would continue to show up for a couple of months but would clear out. Yesterday, I got a call from Centurylink and when I called them back, they told me I was still $123.00 behind. I was sent to four different people and the last person I talked to, a man, was belligerent and treated me like I was stupid. I am very angry and feel like this is Centurylink's mistake, I checked with Direct tv and I am not behind with them. This is poor management on Centurylink's part and I am VERY angry at how that guy spoke to me yesterday. I want his name and a complaint filed against this person also.

I signed up with CenturyLink about a year ago, for Internet service and also bundled my TV (Direct TV) through CenturyLink. I was given a good bundle price and I was paying that every month on time. All of a sudden, about 5 months later, my TV channels disappear. I called CenturyLink and asked them what happened. Their answer was that I was not paying my TV bill on time. I told them that according to the statements they are sending me and according to my CenturyLink account online, I am. So then they decided to tell me that I had duplicate accounts with them (even though this is the first time I get any service with them). Therefore, they said, one of my accounts had my internet on it and the other one, the TV. I was already upset that they had two accounts on me. I asked them why I have not received my statements for the TV at least, so I can be aware of what I'm not paying for. They told me the address they had on file for me, and it was wrong. So they were sending the TV statements to the wrong address while sending me my Internet statements to the correct address. How professional, Century Link!

My experience you wouldn't believe. DirecTV was charged to my account by mistake. I have been dealing with them since March. They recognized it was a mistake then and put a hold on the amount due ($690) and told me that service would not be interrupted and that DirecTV would provide them with the credit. I since have been disconnected 6 times. Each time a billing cycle comes up, the amount is reapplied to the bill and they promptly disconnect my service. Each time I call in to get my service reconnected and they tell me that I will not be disconnected in the future.

I "tried" to sign up for a bundle with CenturyLink and Directv in November of 2013. After a very confusing process I was told that it would take a couple of bill cycles for the "bundle discount" to show up on my bill. After receiving my first paper bill, I tried to go online to register for my account and was unable to. I contacted customer service and had a very rude individual barely provide any information but did say that I would need a "pin" number in order to register and that she would have to mail it to me. 5 months later and still have not received it.

It all started when I went to transfer my DSL service and add home phone service since to a house that my sister-in-law had just moved out of and had CenturyLink DSL before she moved. Then I was stunned when I was told that DSL was not available. When I called BS on it they then told me that it was a service exhaustion when in my view is that same as a service failure. When I confronted one of the people who works on the lines I was told that CenturyLink was facing out DSL in that area. My question is why buy their land line service if I can't get internet service. I was a loyal customer who was ok with the service until they railroaded me out of DSL leaving me limited to satellite internet which is expensive. If I'm going to spend an arm and a leg on satellite, I may as well spend the extra finger on VOIP.

I decided to bundle with Directtv and CenturyLink to save myself $50 a month. On the 19th of June the tech came to my house and connected the net and phone. Later that day I got on the computer and within 5 minutes I was disconnected. When I went to re-connect the computer told me there were no networks available. In order for me to reconnect to the net I have to restart my computer.

We bought 1536 Kbps, or 1.5 mbps internet, we got 100 kbps, or around 1/15th of what we're supposed to be getting. COMPLETE TRASH.

My husband and I subscribed to CenturyLink but unfortunately due to structural issues, the service did not work well in our home. After a few months, we TRIED to call and cancel our service. We were charged a cancellation (early termination of contract) fee on top of all the charges we had incurred for the services since last payment...altogether a large chunk of change (side note...the reason we got CenturyLink in the first place was because they advertised awesome services for much less than what we were paying, but what we actually were charged for those same services was much higher than we were told...first red flag). Fine, ok, so we had to pay terminate our contract. I understand that's a consequence of discontinuing certain products/services. So we paid them and went with Comcast, thinking "ok, well now at least we aren't paying for a service we can't use and throwing money down the drain". But the bills kept coming!

First off, let me start with the first few dates we were given on when a technician would come over to set up our phone line so we could use the DSL included in the Direct TV, phone + internet deal we got. We received a letter citing June 24th as the first date they would arrive, They never came. We called and were told the 27th next. On the 26th we got a call claiming a technician arrived on that day but no one was home (Well duh). And we're going to try again the next day between 8 am and 5 pm, which was the 2nd date we were given anyway. After staying home from work and getting a call in (It takes THIRTY MINUTES to get any straight information from these people every time we call!) we are informed that a technician will arrive around 11 am. Fine, I can wait. By around 12 with no tech in sight, I call again and get another run around of apologies and excuses followed by the approximate time of 2 pm as the REAL appointment. Once again, by 3 pm it's a no show.

This stock market share floating monopoly/dinosaur had succumbed to be a tax collector on over 15 different taxes, surcharges & fees, mostly from 3rd parties without asking their customers ahead of accepting their service if they are agreeable to this double, triple or repetitive vultures skimming of their wallet to black hole budgets for 3rd parties benefit. Don't be fooled by their price advertisements. Plan to pay more than 50% on top of what they advertise as a price for taxes, surcharges & fees, which their reps and supervisors are incapable of explaining because they do not understand it themselves. This tech-mastodon needs to be broken into pieces and sold off to a 21century visionary experts in telecommunication business. De-fund the monster by choosing a better and friendlier service.

I had to end service as my house was getting torn down and I had to move out. So I ended my service with CenturyLink two months ago. They were nice on the phone, then I get a payment this month of $89. I contact them and they tell me it was an early termination fee.. for what? I was never informed of that when I ended it and the person I spoke to acted like I was dumb and said, "Well you agreed to that when you first signed up." We are not informed and we're taken advantage of by this company. So I am being charged regardless, even after speaking to someone who told me everything was fine and that my service was disconnected. Okay, fine. Their service sucks.

First, I will say that I live in a rural area. I have been with Qwest/CenturyLink since 2006 without ever having a problem. While the internet is not my main source of income I do rely on it for work occasionally. Within the last month I have been having problems connecting to the internet. I have called a number of times. The first time they told me it was my modem. Now I have two working modems. Then next time they said it was congestion, too many users and the only fix would be line work that CenturyLink needs to do and there is no plan to do it. They told me to call the loyalty department and get a credit.

I set up automatic payments so I could go on vacation without fuss on my bill. When I returned home, I noticed that they had not pulled the money from my account and I was going to have to pay double! I was so upset! They should have done it for me as I asked them. They said that the order was mistakenly not put through and that they are "sorry". So that's it? You're sorry? I still have to pay the doubled amount even though it is your fault? And then I have a $20.00 "payment forward" fee! It was not my mistake!!! It was their mistake. I paid it because I could not wait to get away from this company. I feel mistreated and brushed aside. I will never use them again and it was a great feeling to tell the 'supervisor', "I will pay it in full, then I want you to cancel my account." "We will miss your patronage," he said. Like hell they will. I'm sure they'll find someone else to screw over.

I paid them in full when I first set up the account. When I received the bill, the money had not been added. I only had internet, which was supposed to be 25 dollars. I was being charged for long distance which I never had. Over the period of three months, I called customer service about fifteen times. I was called a liar and hung up on four times. There was one lady in particular who was very rude.

The infrastructure does not support what they are selling. Tried to buy the service and after two attempts to get it, no go. Seems like we are beyond 300 feet from the point of signal origin for Prism TV. No HD signal available. Of course standard definition is doable. What a joke. Selling an advanced service with a 1970's infrastructure. Wasted time, energy and endured endless BS from the salespeople that sold it. They are clueless and just hope that what they sold actually sticks. Please go into this experience with your eyes wide open. More like YOU than not you will be jerked around and end up where I did, nowhere.

Made payment through their website which didn't go through. I received error message. Tried processing again, error message. I finally paid using my bank routing no. etc. which did pay. I requested my over payment and I just received my statement with a charge of $20.00 for returning my over payment funds.

I saw CenturyLink had a deal, no contract for 3 years when you bundle phone and internet. My wife said, "Do not do it. You know what happened when you signed up with Quest 6 years ago". I thought no contract, what is the worst that could happen. I can drop them anytime. Why not go for the triple play and get DirecTV also for $99. Long story short, set up time for hookup, called DirecTV just to confirm time and price. They said my bill would be $80 a month for DirecTV. How could that be? My total bill is suppose to be $99 a month without fees for all three services. DirecTV said all we know is you're at $80 a month. Immediately called Mediacom back and asked for their best price seeing that I had just called them to terminate. Got my 3 services for $100. Called CenturyLink to cancel and it took 45 minutes before I got through to them. Stay away from CenturyLink. They are liars and the lowest form of life on earth.

STAY AWAY FROM THIS COMPANY! They keep cancelling our service because of their screwed up billing process. Every month we literally spend hours on phone. They say they'll credit account, give confirmation but nothing happens. We lose all cable, network. We call, they say they fixed but EVERY MONTH (6 months) same thing. No more. Cancelling and going back to Cox. Only regret is that it took me this long to cancel.

I originally decided to switch to CenturyLink because of the deal I heard on t.v. that stated there was a deal of $19.99 for internet for 5 years with home phone service with no contract. I called and tried to get the deal. They told me for the phone service I needed to include long distance, which I don't need because I don't call long distance. They then talked me into a deal for the phone and internet that locked me in for a year. The lady on the phone said she would send someone over, which they did, and the installation was free. Then I got my first bill and I almost fell over. It was hard to get a customer service person on the line and they claimed they don't offer free installation. I argued that and got it refunded. My modem doesn't work and the connection is unstable most the time. When my contract was up, I was thrown a $300.00 bill. They won't refund anything. My cable was turned off (I bundled with DTV) and couldn't get it back on until I paid them. I had to call 3 times to get them to disconnect my service. I hate CenturyLink from the beginning and will never go back.

I started with Centurytel, which later became CenturyLink. The DSL service that was advertised is nothing close. I had been a subscriber for 6 years and the billed amount changes almost as frequently as my child's diapers. I finally got locked in to a faster service and consistent billing. I moved some banking account information around and accidentally forgot to re-set up auto pay. I got a disconnect notice in the mail and promptly paid in full before the requested due date. The day after the due date, my internet service was disconnected and after calling they informed me that all service ports are now full and I cannot get service. This means that NO ONE new to the area can get internet service. So they unplugged mine, set up someone else, and then told me tough luck in so many words.

I called this morning June 19th to ask why my bill wasn't what it was quoted on April 11, since last month wasn't either. Last month was $48.65, and this month went up to $60.66. I was promised May bill would be $42.24 plus taxes, $45.64, and after four months would go up ten dollars. When I talked to this Geo was his name, he was rude and didn't answer my questions, either tried to sell me something or said oh, she must have given that to you personally. He was just condescending and kept over talking me with what seemed like something in his mouth... etc, etc. I finally said, maybe I should just forget about this and not have this phone service. Oh, I will write you up right now. I asked for a supervisor and couldn't get one from him. I then called a few hours later hoping to get a different person to answer, and got disconnected. Finally, I got a great guy named Mason, who explained and give me a deal.

All was well until we moved and transferred services to the new address. It has been almost 3 weeks and we still have no phone or internet. Our service order keeps getting lost and when we call to complain or get an explanation we keep getting disconnected! After calling several times and getting disconnected several times I gracefully plead not to get disconnected again. The Centurylink person took my number down and told me they would call back if we did get disconnected. We did get disconnected and I never got a call back. Sadly we have no other option - it's them or Comcast and somehow Comcast manages to be even worse!

I ordered internet services from CenturyLink and had to wait 2 weeks for installation. However, today, 6.13.2014 when the tech was suppose to do a "20-minute" call ahead, and by request to "knock loud" - not only did the tech not call ahead but didn't knock - just left a "sorry, we missed you" note. When I called, no one could find the account and finally when I found someone they dismissively rescheduled me for a week later. Completely horrible company to do business. There are not accountable for their delays and snotty work ethics but I am sure they want the money timely. And I have been on HOLD for 7 minutes and still can't get a rescheduled date and time. I did record the call and screenshot the phone hold minutes. Call me before doing business with these people.

I been with CenturyLink since March and every month my bill is wrong. I was told it would be $145 a month. My first bill was $98 and the rest of them over 200 hundred. The reps do not care about the customer. They lied to me telling my bill should be ok the following month. I also had 50 dollar credit coming because instead of 150 dollar gift card I was suppose to get for switching over, they only issued me a 100 dollar card which I haven't received. When I called, I was told whoever did the credit they put it in the wrong system so the lady I spoke to said she'll do it again and it would take 2 more months to get my credit. The best part about this company you can't talk to a manager. I was told managers don't help the customer.

I ordered phone service in addition to my internet service and that's when the trouble started. The phone would go out, it would say, "No Line" for hours at a time and the internet would go out too. They sent out technicians 3 times and replaced things but the problem persisted. I finally ordered Comcast and cancelled CenturyLink but they never cancelled the account and continued to bill me. I called Customer service and was met with extremely long wait times, half an hours at least, only to be placed on hold and completely forgotten. Obviously, this gets frustrating and instead of talking to someone who wants to fix things, I'm talking with a rude representative who talks over me and won't listen. It would be one thing if I caused these problems but I didn't and can't get anywhere with them. Their internet was slow and the clarity of phone calls was terrible, nothing like what you would expect from a land line.

Two times in 9 months, they have double billed me for DirecTV. The whole process very complicated, clink billed by Direct, then C-Link bills me. It's impossible to get any satisfaction. DirecTV very cooperative, C-Link could care less. What a mess. I am sick of getting screwed. Will dump C-Link after contract expires, but will stay with DirecTV. Will have to wait til next billing cycle to see what C-Link does again. Will never deal with them again.

CL cashed my check for service but failed to credit my acct. For 3 months now have called CL each week. Have sent them requested documentations 4 times. Each time I call I am on hold for 20 Min. Then get operator give life history, transferred to another dept on hold another 20 min. All together each call takes about an hour. Latest response is that they are 2 weeks behind in reading their faxes, so the documentation is setting in an inbox. Most likely that in box holds several months of documentation that customers have provided. My bet is that they have received each of my submissions, but they sit in a box waiting for someone to catch up on their correspondence.

I was in a 5-year locked price deal and the lock-in fell off after month 7. I called to get this corrected and the only thing their retention department would do is try to resell me the deal I was supposed to currently have which was the 5-year locked price for internet and home phone. This means that I would have to pay all of the setup and starting fees all over again. This is on top of never even coming close to the advertised-up-to speeds and call quality is terrible. They also are apparently unable to remove optional services from my bill like the linebacker service. I've called once a month for the past 6 months to have it removed, they says it's removed and it's still on my bill the next month. They aren't willing to credit me for any of these mistakes no matter how polite I try to be on the phone, they just try to resell me my current service to get the extra fees.

Every time you call, you find that they are closed, it's not their department let me transfer you.....they can quickly turn your service off with a push of a button....but let them collect your money and then no, it takes a special someone who can turn your service on, but anyone can take your money.......run from theses crooks.

The Customer Service at CenturyLink stinks. They talk to you like they are robots with no human connections. It took me over an hour just to try to get my due date changed. If I could get any other internet service other than the even worse Hughes Net, I'd change it in a heartbeat. Beware, CL CLAWS you in and then they all lie to you after you've signed up. Lies, lies, lies.

When we are out of work, we try to cut all expense, and I try to get internet service at CenturyLink, like they have at website for $19.99 per month. But my surprise was after get service, CenturyLink sent me a bill for $ 279.85 US. As soon see that, I did call and cancel the service and get the program they have, 30 days money back guarantee, so now I have to pay $131.80 because I cancel the service.

I had been a 15+ year subscriber to COX Communications internet and cable before switching to Centurylink Prism TV and Internet in an attempt to lower by monthly bill. CL did not offer the 40MB package in my area so I went with the 20MB package. Shortly after a botched installation due to internal CL communication issues, I noticed the internet was slow, and the Prism TV was pixelated and the sound. I began doing speed tests on the service and discovered it was operating at 6MB download and 0.5MB upload. I called to have technical support come out to fix the problem, and after sending out 2 servicemen with very limited knowledge that could not fix the issue, a 3rd person joined the call and told me my house was at the very edge of their service coverage area, that I would not be able to get the speeds I signed up for. I was also told the 20MB was shared by both internet and Prism TV, so if I had kids gaming online I may have issues with TV. Well, I had issues with both and then the service went down for 5 consecutive days for all subscribers in the area.

I contacted Century Link on December 18, 2013 to place a transfer order for my company. As of today, June 4, 2014, that order is still not processed, even though I have an email confirmation of its receipt. James ** does not answer his phone at 855-828-1720 ext ** nor his emails. I cannot believe a customer service representative at Century Link is not required to provide customer service as part of his job duties....

We have been a CenturyLink customer for 6ms. Other than Comcast, who require a 2 year contract; CenturyLink is our only other option. We have to restart our router on a daily basis so that we can access the internet.

Everyone I talk to there tells me something different. They lie about their pricing and add charges to your account. Just today, I was on hold for over 10 mins and after talking to them trying to explain what was going on, she hung up on me. I will never recommend anyone sign up with CenturyLink.

In recent months, Century Link has been under fire and for very good reasons. I am at awe because of the way my account is being handled. My payments from 11/2013 to 4/2014 has been lost in their system. Totally incompetent company - be forewarned.

40mgps Promotion was a complete LIE!!! It is only UP TO 40mgps... So if it is at 5mgps, then they feel that they are giving you solid service. THAT IS AWFUL. Pay full price for terrible connection.... I had OVER 300 Minutes with Tech support and they never helped. I was told by one of the "Managers" that he was the highest in the company and couldn't help with my internet which was down for over a month at that time. I had 3 "techs" come over, who were more confused than Scooby-Doo and were unable to assist. 2 of the techs claimed, "oh your wiring outside is damaged, probably by squirrels"... This was not the case. Can't guarantee a wireless connection, therefore they use it as a cop out to not give their clients internet.

Three times CenturyLink technician did not come out to the address, and three times, claimed he or she did. At no time did CL even have the courtesy to call or email me. On the first time, technician claimed it was an old address, with no phone jacks. Really? Apartment complex just opened, with state-of-the-art wiring installed. Every time I call CL to complain (still don't have the DSL service they should have activated), I get people who give me the same story, a half-hearted apology, then I have to plead for a reschedule. Still, nobody shows up.

This stupid company had me on hold for well over 2 hours while they transferred me from dept to dept. From the tech support to business office and back to tech support and back to business office. They had set up service for me at the WRONG address. Sent bill to the WRONG address. TOOK 11 days to set a technician to come and set it up right. THE TECHNICIAN NEVER CAME!!!! I TOOK A DAY OFF WORK TO WAIT FOR THIS TECHNICIAN WHO NEVER SHOWED UP. They never called me to reschedule. I HATE THIS COMPANY!!!!! I WARN YOU - If you have a choice, choose any other provider. They are now billing me and after 20 days now of waiting for service, I still don't have service. They are the worst I have ever had the displeasure of dealing with. DO NOT EVER USE CENTURYLINK. NOT WORTH THE HEADACHES.

My latest bill has charges for "Local Long Distance", however, I opted out of "Local Long Distance" service (as well as opting out of any long distance carrier) a long time ago. I must now badger them until they give me credit for the amount of their robbery. This is the fifth time in 20 years of having this account when Qwest/CenturyLink has attempted to charge me for services I opted out of. I look at my CenturyLink bills very carefully ever since the first time they tried to stick me with bogus charges and I would suggest to anyone with a CenturyLink account to do the same. I can image many, many people who do not check their bills carefully getting taken for such bogus charges. If they do it to me, they are very likely doing it to others and collection a large amount of money illegally. I don't have any idea if their demonstrated practice of charging for services not ordered is intentional (meaning they are acting criminally), or if it is just a big corporation screwing up. Either way, the customer is the victim.

I agreed to a 3-year locked-in price for bundled services with CenturyLink (phone, internet, DirecTV). I have confirmation of this in writing. I am now into my second year and they have increased the price. I complained by phone several times and then in a letter to CenturyLink's VP of Customer Service in Monroe, LA, all to no avail... I just want people to know of this unfair practice and that an individual cannot depend upon CenturyLink and DirecTV to abide by their advertisements. Thank you.

Canceled my service 4-9-2014. CSR told me I would receive a refund in 30 days. Did not happen. Called, was told it would be 90 days. Talked with a supervisor (same call) she said 45 days. I paid my bill on time, every month. I feel I have been mistreated.

I signed up in Dec. 2013, just to find out that I was not able to install it. Called, no help over the phone. A guy came out and the CenturyLink box was actually located in my own backyard, and all my neighbors have had problems with CenturyLink internet. After I paid the bill for 2 months, for not having internet, I decided to cancel the service. Found out that I was actually in 1 year contract and I will have to pay a $200 early termination fee for something that I have never been able to use. Called them, but nothing has been accomplished, even more I was reported to a collection agency for refusing to pay the fee.

A little over a month into having my modem and service through century link..the power went out and my modem lost its dynamic ip address and nothing I owned would connect. So I called Centurylink and the service representative, whom I couldn't understand, couldn't fix it and I got sent a refurbished modem. Had it less than two weeks and I had to unplug it to clean and it lost its dynamic ip address again. Called Centurylink again and she fixed it. Less than two weeks later my son unplugged my power bar and my modem has once again lost the dynamic ip address. EVERY SINGLE TIME it gets unplugged I lose the ip address.. nothing connects with it. No amount of resetting it will help. I always have to call and have them fix it. 3 times of a modem crashing within 3/4 months of having the service is a problem.

CenturyLink had promotion for $40 monthly. I called and set up an account with them, one and half to two weeks later the box came. I never open or set up the box. About a week later got my first bill $113, from $40 to $113 - that is a big prorate. I cancelled the account the same week then I received another bill for $273. Remember, I never plugged their box. I called customer service and I get no where. Days later collection was calling, I finally returned the box thinking they going to drop the charges, nothing, called customer service again. The associate told the charges are valid and it's 200 dollars for cancellation fee. I'm planning on calling my local investigating news in my area and if anyone planning on getting service with them, please don't.

I live in Layton Utah, and signed a contract with CenturyLink back in October of 2012. I had internet and phone bundled with directv. Throughout my service with centurylink I had terrible connection speeds, and was constantly being kicked off the internet due to bad connection. Every time I would call to have ask about this problem, it would literally take me half an hour to get a hold of someone, who would then tell me everything on their end was fine and my connection speeds were what they were supposed to be. I was simply unsatisfied with them at this point. So in December of 2013, I called and had my services with CenturyLink cancelled. A couple months go by and I haven't received a bill for my directv services. I call up directv and they said my account is paid and there are no issues. So I call CenturyLink and I get transferred from person after person after person and none can give me any answers or figure anything out because they cant pull up my account.

For the last 4-6 weeks we have been experiencing somewhat regular issues with slow internet and extremely high latency. This issue usually begins at 6pm and lasts anywhere from 6 to 14 hours and occurs 2-5 times per week. While the issue is occurring, we receive 4-7mbps downstream (of the 20 mbps line) and see latency ranging from 600ms to 2500ms. We are currently setup on a business account for $120 per month because CenturyLink contacted us about a year ago and advised us that we use the service too much (it is used for work, with large data transfers), and that they were going to disconnect our service each month until we upgraded. I have reached out to CenturyLink phone support several times, with over 8 hours invested and have been advised that our router was the problem. We have purchased two new routers, out of pocket, only to have the issue continue.

I had Comcast and I made a huge mistake coming to CenturyLink. Within the first month it stopped working 5 times. Also they were completely not truthful with what I was to receive in terms of discounts for bundling. I tried resolution through the customer service department but they would not give me the discounts they said (Verizon and Directv discounts, 1/2 monthly repair service, no installation charge). No matter how bad the billing department was at Comcast at least I knew my internet service would work. Stay away. Buyer beware. Conveniently I didn't get a bill until after the 30 days and I was not able to log in online because CenturyLink requires a pin number but they said that has to come in the first bill.

I have been a Gulftel/Centurytel/Centurylink Customer for over 30 years. The last time my dsl modem went out they insisted I upgrade to a new wireless dsl modem (so they could charge me rent on their equipment). It took them 3 different modems to get one that worked (sending them UPS). That was about a year ago. Now a lightning strike took it out. I replaced all my phone lines. They replaced modem via UPS. First one cuts out every 15.75min. Called customer support for a week they could not figure it out (I know is a bad modem).

I tried to call in and switch to CenturyLink from Cox. I first went to the chat to confirm I would get service, and to look up prices. They could inform of the internet price, but refused to tell me about their prism TV package. I called and after holding for 15 minutes, they hung up on me. I called again and was hung up on after 18 minutes. Cox costs more, but they answer the phone.

We had just internet service. We were offered Prism TV and phone and internet as a bundle for just a few more dollars a month with a 30-day money back guarantee. Within a week, we knew we weren't going to keep it and cancelled it on week two. We sent back the equipment and moved internet and TV to Cox.

I have to pay to get rid of them. When I first signed up with them, they made a mistake and turned off my internet service. It was on a holiday. Calls to customer service was useless. If they can turn off my service on labor day, then they can turn it back on. The installer came out again on Tuesday and said the office made a mistake. My second issue is with service. They cannot supply me enough bandwidth to bank on laptop and watch TV. I watch more loading than movie on TV. When I complain, they apologize. They all read from the same script. My agreement was verbal. You have to give a verbal agreement/contract to get poor service. No freedom of choice here. You need a verbal contract to be a customer. That's the only way they can keep customers. This was the first and last time with a contract for internet service. Stay far away from them unless you want bad service.

When I moved into a new home, I called Century Link to install internet. It took almost two weeks to get an appointment and was home all day on the day they were to come out. No one ever came out. At 5:00 I checked all the phone lines and not one would connect to century link's modem. I called the company and they were very confused and said they would have to come out again and replace all my (working) phone lines. I had no more time off from work and so told them to cancel the order.

I went to bundle internet and DirecTV. I was quoted a price of $87.94/month with everything included-Genie, etc. My bill was $158. I found out later that the promotion was for new CenturyLink customers only and that they wouldn't honor it. I was also told that the contract with DirecTV would be 12 months and found out later that it was really 24 months, with prices going up after 12! So I cancelled both services and got a $440 penalty charge from DirecTV for dropping the service. The worst business I've ever seen in my life.

I have called CenturyLink almost every single month for a year due to bills being incorrect. This last call I told them to cancel my service because they would not honor a promise that was made to me the previous month to reduce my bills by $10 a month for a year. Spoke with person named Michael who was supposedly a supervisor. He told me I was already getting discounts and would not honor what I was told last month. Frustrated from having to call every month and being lied to, I told him to cancel the service. He told me he is going to charge me $200 for early termination fee. I told him I am not in a contract and I will not pay that.

Modem, internet or phone lines service goes down at least twice every year. On 04/30/14 modem went bad and CenturyLink sent out a new one. As of 05/07/14 still no service. They cannot get my static IP to work on the new modem. In our area their DSL lines have been over saturated (more customers than bandwidth) and they have done nothing about it for over five years. I have no other service provider in the area. Pray you dont move to an area where CenturyLink is the only provider. I am a business customer, very hard to run a business with this kind of bad service.

My mother signed up for internet with CenturyLink with my sister's help and at 78 years old I admire that she wants to learn how to use her new computer she saved for. Weekends she works at a restaurant wrapping silverware to help make ends meet. CenturyLink was happy to take her money and this would have been fine if the service was provided, but now she has been weeks without it and they will not give her any account credit. This seems like terrible customer service and with all the seniors in her complex I am sure no others need to deal with this. She has cancelled her service and we are very unhappy with CenturyLink. She lives in Des Moines, Iowa.

I signed up for DirecTV for my TV and Century for a landline phone and computer internet. I was told I would pay about 64.00 for CenturyLink and $62 for TV. There is about $60.00 of installation charge for CenturyLink. My first bill at Century was $154.00. I talked to customer service and it was so confusing I never understood. I was told the bill would go down; however, the next bill is $117.00. I cannot get a answer why I owe so much. Century says my bill will be the same until they can get the bundle price started. I would have never signed up for this. At this price, Yes I am angry.

Termites were discovered in my apartment and I had to move while the place was remodeled. Centurylink tried to charge me an early termination fee, despite the fact that it was not physically possible for me to continue my service at that location. Additionally, the service was substandard (the DSL line went down on a daily basis) and bandwidth was also substandard, and substantially less than what was advertised. When I called to cancel my service I was given the runaround and repeatedly asked to identify myself on the line after they failed to transfer the call to the correct department. No information was provided to the next representative each time the call was transferred. I would avoid doing business with this company at all costs.

CenturyLink customer no service stated for my parents (Sedalia, Colorado 80135) that their phone service will be down from 4 to 9 May 2014. There was no reason given for the outage. Additionally there is no cell phone coverage in their area.

Bundled Direct TV, internet and phone. When called and asked why I was getting charged so much, they said that Direct TV was the reason. I called Direct TV, they said Century link was the reason. Then Century link said it was because February was a short month (made no sense to me). Then they said they always charge a month in advance. But the extra they were charging (saying they were paying Direct TV the money) was not being paid by Century link (I checked with Direct TV and they were not being paid the extra in advanced). So after over a year of paying them on time, they are saying we are behind on our payments (which we have never been late on a payment)... which they said we will pay to get them back because they are the only ones that go here. So I feel that this is nothing but a bully attitude. What ever happened to customer service that was sincere.

My husband signed up with CenturyLink last week, against my advice because he was told they had improved their service to fiber optics and we would not have the same problems we had previously (slow internet and on demand movies not being download or stopping in the middle of the movie, video rebuffing). They convinced him they had corrected all complaints. They also told him they have a 30 day money back guarantee if he was not satisfied with the service within 30 days we would not be charged. Immediately after connection he had to call them about the phone service having static and interruptions.

Signed up for auto pay and was told that month's bill would be automatically taken out... Learned the hard way it wasn't so. Had to pay two bills at once. My bill had gone from close to $60/month to $107 without any explanation. Said they wouldn't bill until the next month, but few days later, billed me another $107. Called and said they wouldn't bill for two months... but took another $107 the following month. Sent a bill for $60.00 which really shouldn't come out for two months, but I know better. No luck calling them. Going to have my daughter call...

I have been a customer of CenturyLink for 15-20 years. Living in a rural area I had no other service choices. I had adequate service with fair call quality and few outages. The pricing reflected the captive nature of the market. CenturyLink does not provide internet in my area and I recently became able to use VOIP with a new internet service provider (Exede).

I have dealt with CL internet for quite some time now. I, along with many others, WISH we had Qwest back. I live in Grand Marais, MN. The internet light and DSL light go out at least 20 times a day. I'll be doing something on the computer--playing games--surfing the web, etc and BOOM they go out. We are getting a different broadband service--HOPEFULLY SOON!! When it happens I will MAKE SURE--I cancel CL RIGHT AWAY!! I AM ALSO HAPPY TO SEE I AM NOT THE ONLY ONE THAT FEELS CL Internet service is DISGUSTING!! I've heard it A LOT where I live, too!!

I signed up for Centurylink internet and their Prism TV in January of 2014. Since then I have had to make nearly a dozen phone calls. The nature of these calls usually involved problems with the service. The first time I called they could not locate my account. I had to be placed on hold for a long time and the rep finally found it. A week later I called again since my tv service was not working. Apparently I need to reset the box on a weekly basis.

This is absolutely the worst telecommunications and internet service company in existence! Where I live it is the only choice for internet service, and unless you lease or buy their modem, you are out of luck. They are more worried with account security than taking care of the customer. I spent over three hours attempting to get a PPP User Name and PPP Password. Then another half hour wasted cancelling the service. The representative kept trying to save the customer, you blew it. So instead of having internet in my home with my much more modern wifi modem than CenturyLink's junk, I am stuck without. This company's executives do not even respond to letters. Yes, I am an unfortunate shareholder. No wonder why this company's stock and dividends are on a downward spiral. Take some free advice, spare yourself the Agony Of CenturyLink!

They cheated me out of money and lots of time and peace of mind. Worst customer service ever. Dealing with them was the worst part of my life while I had their service. Every time I tried to call about a problem I spent hours on the phone being routed through phone trees, and always ended up with someone who knew absolutely NOTHING about how to fix the situation, and usually didn't speak English well enough to understand what the problem was. When I was finally fed up enough, I tried to cancel my service. That was a nuisance but eventually I got it taken care of with the rep... or so I thought. They continued providing me with service after that and had no record of my cancellation.

BEWARE OF CENTURYLINK FRAUD: CenturyLink has been committing fraud by sending customers to collections for not returning their modems when the customer really has. Most customers will just pay the collections off because CenturyLink waits 8 months without contacting the customer to notify them they have not received the Modem, and the customer finds out that after throwing away the tracking number. Some customers actually still have their tracking numbers. But CenturyLink will then tell the customer that they are penalized for not returning the Modem in a timely manner such as myself. I returned my modem right away and they received it on 8/1/2013, but I did not find out there was a problem until after it gone to collections.

I have been trying to get full internet service at my home for the past 5 months and all I get is bad service from all parties - Phone techs that just rudely cut me off and hang up on me to techs that do not seem to know what to do. There have been maybe 10 different techs trying to resolve my issue and no one seems to solve the problem.

In October 2013, I meet with Century Link regarding their service. We were with Integra and looking to reduce monthly cost. A Thaddeus ** came to Bayaud and laid out what our monthly would be. The total he presented was $1,470.50. He represented this total as our complete cost per month. We were paying $1,750.00 monthly with Integra. After missing 2 cut over dates in 2014, we finally moved on February 7th 2014 and the nightmare got even more out of hand. My first invoice for 2 locations came in at $6,487.40. This did include charges that should not have been charged for. Speaking to Billing Specialists over the course of 4 months now have assured me all matters would be corrected after 2 billing cycles.

It all started Nov 1, 2013. An installer for CenturyLink came and installed my telephone line so I could get TV and internet in the process. He stole camera equipment of about $10,000.00. For the last six month I have been fighting them and their claims department call after call. This has nothing to do with the techs that I have said over and over that came to my house the following week after the 1st. Even talked to their executive branch which after 60+ call finally said, "If you want your money... if she told you to just pick one of them - she's the approving authority on this, then pick one and be done with them."

I cancelled the service after 15 years of paying on time and not questioning my bill. I was not given a final bill until April 13, and not arriving at my home until April 22. Now they have added a late fee of 11.00 dollars. This is not late. They will not discuss this as the account is in my husband's name. Funny I have never had a problem before. I do not want to pay the late fee as I do not owe it!!!! What cheaters!

I signed up for Century Link and was given a 84-dollar a month contract, and a 30-day satisfaction guarantee. The e-bill came in 3 weeks, but I wasn't able to open the e-bill as I was told that the paper bill contained the code to unlock the e-bill. I told the customer rep that if I wait until the paper bill comes, it will be past the 30 days, and my e-bill state 206 dollars and it's wrong but I can't see the details and can't dispute what I can't see. The rep says, "You must wait until the paper bill. Then you can read your e-bill then dispute the charges." The paper bill comes and sure enough I am being charged for things I didn't order. As much as Century Link tried to spin the bill, it doesn't add up to 84 a month.

I signed up for 10 Mbps speed internet and could barely get 2 Mbps. I was continually getting disconnected. I call customer and tech service many times with no resolution. Was eventually told they don't have adequate equipment in my area to support the speed. Worst of all, I was recently told I would have to pay $200 in early termination fees even though they could not provide the service I signed up for. The is the worst customer service I have ever experienced.

In January I called "century link" to inquire about internet. After an hour the girl sold me $160.00 a month contract for a bundle because I needed it anyway I was just going to go with charter AND she promised me a "left over from Christmas $250 visa gift card that would come by mail in 4 to 6 weeks". 3 months later and 2 payments later, no gift card. I called today and spoke to a rude girl and this was her response to my inquiry: in 6 years of working here we've never offered a $250 gift card they only go to $150. I asked who I spoke to and she informed me that it was not century link; it was "a third party"...like I should know that. I said I didn't look up the number for century link when I called, I looked up century link.

Let me tell you about my experience with CenturyLink. I have only had it for two weeks. I have called for three days trying to get an issue resolved. I have been sent through all the tiers shutting off the boxes and modem having them send a signal. They said it had to be escalated to the engineering dept and they would set up a call back after 5:30. They called at 12:24 and said, "Please try it now and let us know if it works." It did not work. I called when I got home at 5:30 and was told that department had gone home for the day. I call in again having to explain the same issue over and over.

Century Link has an agreement to provide internet services in the Grand Canyon Village area. They now refuse to sign new customer contracts for anything other than 256 mbp service within the park. Park residents have no other option for DSL/broadband internet services. Apartment and house residents can opt for satellite internet, but this is very costly. Dorm residents have no options at all. If you have an agreement to provide services, you need to be working to make those services available to all consumers.

I returned a modem to their Superstition store on February 11th. CenturyLink indicates that on my account but the manager will not credit account due to not enough info yet they indicate I returned the modem and did not receive a receipt like I was supposed to. Bernie, a supervisor provided this info to me. Not only that the billing details do not indicate what the 170.00 dollar charge is for. I want them fined and put on probation.

I have been trying to cancel my service for SIX months now. I have not been using the service since October 2013. It is now April of 2014. Every time I try to cancel it, they make a "note" in the account instead of actually doing it! I have spoken with dozens of people and they are still charging me monthly for service I canceled in October. I have transcripts from conversations where they confirmed my services would be canceled per my request and they still haven't done a thing. I am still battling them on this. Absolutely horrible service. I have been flat out lied to and have the transcripts to prove it. I do not recommend CenturyLink to anyone.

I called and put our account on hold for 3 1/2 months as we were out of the area. Returned home unable to get internet service. Was told they didn't know if I would be using the service again so gave my spot to someone else and there is nothing available for me. Never was told if I put my service on hold that when I returned I may not have service. They said I should have paid the monthly fee if I wanted to continue my service.

I have been fighting with CL for a couple years now trying to get some kind of resolution to a problem that's been going on for most of those couple years. It started when I had a business internet account and the speed was getting noticeably slower. I would call and they would check some things and tell me there are no problems with my service. But it would miraculously pick up speed and work well for a few days. And then it would drop off again. Pretty soon it got to the point where I couldn't even check my email. I would call and they again would tell me there was no problem. After about 6 months of this trouble we sold our business and cancelled the service there.

I initially acquired services with Century Link through television internet bundle with DirecTV in April 2012. Two year contract was established, but upon moving into a new residence the following year in April 2013, I was unable to keep DirecTV as the property did not face the correct direction for satellite to be installed. DirecTV acknowledged that I was released from contract due to them being unable to provide service for location reasons. I contacted Century Link next to find out their terms, which I was told I would not be released from their contract and would have to continue with them till the end of contract... which seemed acceptable even though by this point I had already experienced some questionable billing statements that seemed as though I was not being credited properly. It gets worse though.

We have been Centurylink link customers for a number of years, and during that time we have experienced many of the issues that others on this site have expressed, ie: billed for services not ordered, dropped phone calls, refusal of company to drop late charges for their mistakes, etc.. Their billing is so confusing and complex that they can't even figure it out. It seems to me that their intent is to wear the customer down. I am wondering if other states have a Public Service Commission as Montana does. I will be filing a complaint with them against Centurylink.

For twenty five years I was a loyal CenturyLink customer. But not anymore. When I called CenturyLink customer service to inquire as to an issue with my bill, I was met with attitude from the CenturyLink customer service representative. And in today's market with all the choices, I made the decision that after twenty five years with CenturyLink I would dump these people and never look back. CenturyLink only wants to sell and not service any issues. They just don't care anymore. In my book, either you get it right or you get eliminated. Bye bye, CenturyLink. Hello, new phone provider.

I had been with Century Link for over 6-7 years and decided to change to Comcast for faster internet service. While I was in the process of cancelling my service with Century Link, they keep transferring to different department. Every time I got a hold of someone, it would drop call or hang up on me. This would happen for about 3-4 times. Finally got a hold of them. They directed me to go ahead, to send the modem with the prepaid UPS package label. Which I did. Two weeks later I got a check for previous credit for $44. Yeah!! Not so fast for joy. They call me 3 weeks later saying where is their modem?? Well, I send it as directed. And of course I don't have a tracking number. And the customer support said, "We'll look into it". Yesterday I got a $109 bill from Century Link for their modem from collect agency. WTH is wrong with Century Link?? I have no problem paying $109 as they claim that I owe them, but I did what I was told. I will not recommend Century Link to anyone. Poor cancellation service/customer support.

I have CenturyLink service provider for a very long time and their service was good until I tried to cancel my service. Right before Thanksgiving 2013, I moved from my old address to a new address and I tried to cancel my service then, but I was told to just take my modem to my new address and use it. I didn't realize that I was put in a new plan, new rate because of the new address. They told me that they can provide me with a better rate and so it will be better for me. I was not clear of what I got myself into. The highest speed available at my new address is only 7MB. I fall for their trap.

Over 5 weeks ago we signed up with Centurylink under their new Prism plan. At the time the rep, put in writing that we would get the package deal of TV, internet, and phone for $125.00 per month. Plus, we were promised a $150 Visa gift card to help with the early termination fee from Comcast. As soon as they came out and connected it up, we have had problems. We have had them out 3 other times and the problem has not been fixed. Our internet is slower than it was and the lip sync is off. When we received the first bill, they had over billed us and charged us for equipment that we had not agreed upon. Also, the Visa card does not come until 8 weeks after you sign up so there is no way that you can use it to pay off the early termination fee from Comcast. Plus, I called Centurylink to tell them that we have not had a working product. I was told basically "too bad" that that was part of working out the kinks in the system. I have called 3 different reps and have gotten nowhere. Bad service, bad equipment and bad promises. We will be going to a different provider.

I contacted CenturyLink through an internet ad I saw online. I explained in very clear details what my needs were; I explained I had just signed up for Suddenlink three weeks prior and was promised 50 mbps for an additional fee. Not once could I reach 50mbps and this was even after four different technicians came to my home. Suddenlink finally admitted they could not guarantee me 50mbps even though I was paying for it. I made it very clear to both companies I needed a minimum of 50 mbps because I run 42 websites and trade the markets from home as well as sell trading software and provided demos for prospective customers. The young lady representing CenturyLink proceeded to tell me CenturyLink offered fiber optics in my area at 10mpbs but since it was fiber optics vs cable the speed of 10 mbps for fiber optics was the equivalent of 100 mbps.

I have been with centurylink since 7/2013. I have not had the same bill two months in a row. When I went with them I got home phone and internet with them. My home phone never worked right from the beginning. I had high pitch sound in on my end of the line. That sent out four repair tech in three months. It would work for 2-3 days and then go back to the high pitch. I finally just had it disconnected. I was offered to buy a program that would cover all of my electronic equipment. If any of it quit working and they could not fix it then they would replace it. Found out that was a lie. I will get 2-3 bills a month from them all showing different amount owed. When I would call to see how much I owed they would give me a price and I would say, "is that all I owe?" They would say "yes." I would pay that amount and then find out I was behind and I would need to catch up or they would disconnect me. Then in February and March I was billed twice for my Internet. They said they were going to credit me but I have not seen that yet. I will be looking for it on my April bill. I lost my Internet on 3/26/2014. Found out from the tech today 3/27/2014 that they could have fixed this problem on their end. Instead I had to wait for a tech to come out.

I had been having very spotty internet connection and called Century Link's technical support several times. They told me it didn't show on their end that there was a problem, and they could not go any further because they didn't show any trouble. I immediately switched to Comcast and my problems were solved. This was in June of 2013. Last week, I received a bill from a credit collector that I owed over $100.00 for a modem that was not returned to Century Link. I was never informed about returning the modem since I cancelled the service. I called about the bill and was informed that a mailing label had been sent to me for returning the modem, which is not true. I was never contacted about a charge for not returning the modem until a collection bill was sent. I tried to reason with them, that they needed to contact me about this issue and a supervisor informed me that it was a leased item and it was my responsibility to contact them. I still have old modems from previous vendors and they never requested the modem back since they were usually obsolete and nine months later I thought this was the case. I would have gladly returned the modem if they had requested it back.

This is by far the worst experience I have ever had. I was speaking with a representative in the Philippines call center and was hung up on twice. I finally got to a manager and took 2 hours to have my issue resolved which it wasn't. I called again today and the rep (which was in the US) stated that the tech support team has no idea what they are talking about and it's best to call during the week so I wouldn't have to be transferred overseas. Honestly, I understand the business need of sending things overseas but if this is the type of service customers will receive what is the point if the company will lose business because of their poor customer service? I will be switching from century link due to this reason. Now I just need to find an internet provider that doesn't transfer everything overseas.

Almost every day I am harassed by CenturyLink employees at my door. No is no longer a sufficient answer. Today was a real kicker though, I told the 2 girls that my son was asleep and I am not interested and the girl said "Would you like to talk to us outside". That's not acceptable. NO MEANS NO. Wednesday at 6:15pm which is when we eat dinner, I told the girl we were eating and she said "Oh this won't take long." I AM NOT JOKING WHEN I SAY I WILL FILE A RESTRAINING ORDER AGAINST CENTURYLINK IF MY DOORBELL IS RUNG ONE MORE TIME. I have cable, I have phone, I have Internet.

We paid our November bill in the full amount of $135.88. Somehow, Qwest (the company name stamped on the back of the cashed check) entered the check amount for $135.00. We were charged a $6 late fee as a result of their 88 cent error. In December, my wife sent a copy of the cancelled check with a request asking them to remove the late fee as this was not our error. We paid the additional 88 cents due with our December bill, but not the late fee. In January, we were charged an ADDITIONAL $6 late fee for failing to pay the fraudulent initial $6 late fee AND a disconnect notice if the bill was not paid in FULL by 1/24. Although I have requested NUMEROUS times that my wife be added to the account so she can call on my behalf (I work during their hours of operation), she still is not authorized to talk to anyone at CL, and I have to take time out of work to call.

We called CenturyLink to report that our landline was no longer working. They said they could send a tech out. We would be charged $85 only if the tech made contact with us and needed to come inside to resolve the problem. We've been charged $85 despite the fact that we've never seen a tech or received any type of contact from CenturyLink regarding our initial issue. When I called today to ask them to remove the $85 fee as we'd never even seen their tech, they refused. When we asked them to cancel our service immediately, we were left on hold for 20 minutes and eventually hung up. Their office is now closed, so we cannot discuss the matter further with them at this time. Additionally, while CenturyLinks rates have increased, their service quality has decreased. Internet speed is steadily slowing with time. They say their hands are tied, yet they continue to dig deeper into our pockets.

My modem stopped working early in 2013. I had to go through around 16 hours of being on hold to end up getting my 4th modem that did not work in July of 2013. That's right....they sent me 3 more modems in a row that did not work. By the time it was over and I had had enough, I was better at trouble shooting them than any one of the staff I always ended up talking to. On the last modem they sent me they forgot to send a return shipping label with it so I could not ship the 3rd POS modem they sent me back. It took 3 more calls to get a label and by the time I could get this thing back to them.....THEY HAD CHARGED ME FOR IT!!!!! After 4 more calls I finally got the charge dropped keeping in mind on the 2nd and 3rd call they said they would take care of it. The first time I called about the charge they told me to call back because they didn't know what was going on! I cancelled with these incompetents and when they told me I had a -$2.38 balance I thought the nightmare was over.

I order phone service Jan. 2014. I talked to person on the line, told her I needed a complete line from Century Link so they scheduled it and I specifically told them I already had phone service in my home from Comcast. They said I needed a complete line put in. I said okay, took forever, then when he came, he messed with Comcast jack and left. Didn't leave his name, no papers, I didn't sign anything. He did not put a new line or any jacks. The Comcast phone was nothing but staticky couldn't use it. Picked up the line, he said he hooked up nothing same as the other. Called them 20 times, they gave me the runaround transferring me from person to person who knew nothing.

We live in the Black Hills of South Dakota and have had our internet services with Qwest then Century Link since approximately 2006. We have had continuous issues with constantly interrupted streaming and access. We lose our internet connection up to 25-30 times a day. Our family has spent hours on innumerable calls to have this issue addressed. We each have spoken to people all over the world with different levels of English and at different levels of management to address this issue. We have been given so many different answers from: "all of the towers are way overloaded and we will fix that, to it may be the steel siding on your house" (which we no longer have, yet the issues still exists), an engineer for Qwest told me that the lines are too old and the loads on the line mess it up and they are not going to replace the lines as that is cost prohibitive (I think this was an honest answer), "you are at the end of the line," "we don't know," and the list of responses goes on.

After being with CenturyLink over a year and making all payments on time monthly, in December of 2013 we received two notices that we were using too much internet and that if it continued, we would be disconnected. There was no information detailing how much we were using, or how we could track our usage, and finally on February 26, I received a cancellation letter from their Tech Support department. When I called Tech Support, I got a guy who could barely speak English, and he kept repeating over and over that we were using too much internet, but could not tell us how to fix the problem so that we were using less. He also could not tell us how much internet we were using. Instead he tried to make me switch to a much more expensive plan.

I had a call from a women name Laura - phone number she called from is 18002441111. She was demanding for me to give her my social security number including other personal information. I have no idea who this person is nor do I know why she want this information for. I refused to give her this personal information. A few minutes later my internet was disconnected. Of course I called back. I was told I requested for disconnection and I would have to call back the next day... Okay following day I called back at 18002441111 just to be transferred, on hold then to top everything off rude. I mean rude individuals that work for CenturyLink. So I asked to speak to the supervisor. His name is Luke. He was worse, very mean and rude. He even told me CenturyLink did not have to give me service after they took out $59.68 out of my account.

I was switching from Comcast to Centurylink internet. I had centurylink in the past and felt that their internet speed was more consistent and modem worked better than Comcast. When I called to switch, they said it would start on the 5th (6 days after I ordered it). So I cancelled Comcast as of the 5th. When I received the new modem, I saw that it would be active after 5 pm on the 5th. After setting it up, I could not connect to the internet. I called and they stated that everything was set up right on their end so they would need to send out a tech. The earliest they could get one out to me was on Monday (this is Wed. so 5 days). I told them that I was not happy with that and needed it sooner, but he set it for Monday. The next day I called 4 times ... was disconnected twice, left in lala land once and got through everything on the 4th try. They were able to move my appointment up to Sat. but it would be ANY time on Sat. which means I could be sitting home all day waiting. I asked if they would call first and they said yes.

We had just moved to a small town we had Comcast before and was sad that we couldn't get it where we had moved to. There were a couple of companies we could choose from for internet. I decided that we would go with CenturyLink because I had heard of them and they wouldn't be in business if they were shady and rude. I call and get the ball rolling the man I spoke with was very nice. Had to push through getting faster internet even though his efforts couldn't get us the fastest, he assured me over and over that if I was unhappy with my service, I could cancel at any time with no extra fee.

I noticed CenturyLink started sending out my bill just late enough for me to incur a late charge. When I called them about this, they laughed at me and said it was the fault of the PO so I reluctantly opened an account to pay online as I don't want to give them a cent more than I have to. I set up the account and the reminder was way ahead of due date so I forgot and got slapped w/ a six-dollar late fee. I called to complain, got someone out of the country who said she would deduct but it wouldn't show for two statements! Why? I feel they are trying to get money out of people by unscrupulous methods and no one minds these "stores" anymore. The girl was also in a foreign country and I am tired of speaking outside of the US on my business. Also, I tried calling them and had to listen to a barrage of advertisement for the co. never did get an agent twenty minutes later and this is on MY TIME. So they can quit thanking me for my PATIENCE!!!!!!!!!!!!!!!!

Sick to death of lousy service. Sick to death of hearing that you're professional, courteous and here to help. Sick to death of hearing about high speed internet. All of these things I hear about on your ads. They are geared towards people living in metro areas. I live in an extremely rural area. I am paying for 1.5 speed internet. I'm real lucky if I get .74. Yes. I said .74. Yet my friend, who lives two or three miles away is getting 6.0 and paying $20 less per month than I am! For the same services! Can you explain that?

I have been dealing with century link for sometime now. First I wanted to save some money on the fax line so I used the home line only to have the fax line ringing into the answering line. I had a repairman come out to tell me he DID not know what to do so I decided to go back to our old separate phone line only to have problems with the hook up. Then I had another problem with slow getting into the web pages. This just keep going on.

I contacted CenturyLink because they promised a TV internet bundle for around $80.00 a month. My call was answered by a woman who sounded like she worked from home. She said I could do a trial without a contract, she didn't know any details about contracts but someone would contact me. So the installer came to put in my satellite and all that, and my modem was mailed to me but my phone line wasn't working. I called for help and they tried to charge me $85.00 to install my internet. A month later (still no internet) I called back. They told me I was actually paying for some kind of insurance (an extra $10.00 per month) I never signed up for, so a technician would come fix it two weeks later.

Aside from having numerous problems with the phone lines in our area, the biggest issue is with our DSL speed. We only have 1.5mb. Pitiful. CenturyLink upgraded the lines in October 2013 and I was told the new service would be available by the end of November 2013. That came and went. I made numerous phone calls, but no one knew why it didn't happen, or when it would happen. Then in January 2014, I was told it would be by the end of Feb. 2014. It is now March and still no increased speed. When I recently called for an update, they still showed it should have been available in Feb. and didn't know why. I emailed yesterday. Got a response that they could not give me a date. I pointed out to them that the reps I had spoken to didn't just pull those dates out of the air, the dates were in the system! I also spoke with the actual guys that installed the upgraded lines at the end of our road, so I am very sure that the necessary upgrades are in position to be "turned on". Why the holdup? They never seem to know ANYTHING. Now that so many customers have cell phone service, land line phone companies are becoming obsolete and CenturyLink is driving that engine right off the cliff. They seem to be their own worse enemy.

I have had numerous bad experiences with their phone people with rude, uncaring and hours of waste of time on the phone. They have no local offices and put you on hold forever and you have no idea who you are talking to. This must be another one of these call center companies. They should be reported to BBB.

Yeah, I just hooked up with CL and first the phone had a crackling and Humming noise that made it impossible to talk. Then internet started dropping and speed test was 1.30 mbps! Tech came out and had to put the phone on a different Pair outside. This fixed the phone issue. Then he came into the house and said this is the internet slow speed issue. I had one of their lovely "filters" on my phone wall outlet going to their modem which is a big no no. Removed it and got 12 mbps immediately so I goofed on that. Then I was told I can only receive 12 mbps and I was paying for 40 mbps! Will get this resolved...

I deal with my mother-in-law's (87 with dementia) phone and it is billed to me. On a past move, CENTURY LINK'S service was so horribly poor. I contacted the CEO and after two months, they issued a $120.00 credit, simply for my trouble (and about 18 hours of my own time invested to accomplish a move). Now we had to transfer the phone. We still had a credit with them but when they set up the new line, they didn't transfer the old credit, charged both the old line and new line for service in an overlapping period, charged for the moving cost twice, committed to stop the automatic billing before it hit since I should still have had a credit. Now they have charged my credit card an additional $95.00. After the current month they owe me more than $100 but all their promised corrections don't show. This company has the most consistently horrible service I've experienced.

I called Century Link last month because my internet bill had gone up & I thought I was still under contract. I talked to a guy that told me he could upgrade me to TV basic cable to $2/mo extra for the next 2 yrs. In addition, I would receive a $50 rebate. I never watch TV but since it wasn't any extra, I thought "what the heck". When I received my bill what he told me & what I am being charged is totally different. I was told if I cancel my TV service, I'll be charged a cancellation fee. I think the whole thing is messed up & I am not happy. They say they aren't able to do anything about it.

I am no longer able to do a Century Link speed test. I receive letters saying I am a heavy user of the internet. They want me to upgrade. In recent months my internet speed seems to have slow down. I can't check because the speed test no longer works. I only have telephone and internet service with them.

I received a notice from a collection agency regarding a balance owed to CenturyLink for an account I had closed and thought was paid in full. After several unsuccessful attempts at contacting CenturyLink to find out what the balance was for and why I had not received a CenturyLink statement notifying me of the balance, I contacted their executive offices (in Monroe, LA). After I repeatedly asked the direct question of whether or not a CenturyLink bill had ever been generated and sent to me for the charges, the executive I was speaking with finally admitted that a bill had been generated on 12/9/13 but not sent to me, and that they instead sent my account to a collection agency for collections.

I received a email stating my monthly services of $44.23. I get a bill of $128.48.

I ordered Centurylink DSL on Jan. 14, 2014. I installed everything except for the termination at their node. I wanted to setup my router as a PPPoE. They couldn't or wouldn't help with some of the settings. They said would have to call Netgear for that support. I finally figured out what settings had to be where and everything was working fine. They still charged for a self installation. I then ordered on their website which locks up continually a static IP. It locked up and would not give me any information regarding what the static IP address was. I had to call tech support in order to get the static IP address.

I have been with another cable company for several years and due to many rate increases, I decided to look at Century Link. I did this on the internet, compared prices and services as well as internet speeds and available upgrades; if I should decide. I found everything I thought I wanted and placed my order online. Received an email confirmation for services different than I had chosen. Called to speak to a CSR, nice man, spoke English and explained that "something didn't go in correctly". He went to speak to a supervisor and checked back with me frequently. After 40 minutes on the phone, I was told the order needed to be entered again, because of the "misunderstanding". They would call me back. They didn't call me back but sent an email, to which I needed to respond to schedule the service connection. The service was scheduled for the 28th of January, between 8 and 1pm.

Had good to very good download and upload speeds. The Century Link started mailing me about upgrading to a faster service. Then they started calling. I do not want faster service. I am happy with what I have not being a hardened gamer or other high internet user. I have Netflix but I have only watched 2 or 3 movies in the last year. I do not have the time.

Just before Thanksgiving (2013) my DSL slowed from an average of about 125 Kbps to about 35 Kbps and has wavered between 35 Kbps to 65 Kbps since then. I figured the slowdown was related to holidays with kids out of school, Black Friday, pre-Christmas sales, etc. After New Year the problem has remained with speeds averaging no greater than 65 Kbps. I finally decided to call the Company the last week in January (2014) to report the problem...you know the drill: If they don't know they have a problem, they can't fix it. But I've been down this road with Centurylink before.

It's impossible to contact someone who speaks English. When you finally get a hold of Centurylink it's someone in another country. I've called them 15 times, got a hold of someone and was put on hold for 45 minutes then got someone who was going to fix my problem from another country then they say they can't do it DUH. Serviceman been here 11 times can't fix it. I asked, "You think I can ever get Prism?" Quote, "Never!" I live 1 mile from the Century main office and can get any speed except dial up. I live in Glendale, Az at **. ONLY SERVICE here is Century. IF I COULD GET ANYONE ELSE I WOULD. I pay my bill ahead of date and am treated poorly. DON'T USE CENTURYLINK.

I was told that I was getting high speed internet suitable for a college student boarder. I haven't seen such slow connections since the old telephone dial-up internet. Youtube videos keep stopping are so frustrating to try to see that I just GIVE UP!

Local cable interest costs seemed too high for my budget so thought I'd get the "great deal" that CenturyLink has been advertising..... Bad idea! Ordered CenLink Internet Svc on 1/15, their tech came out to 'connect lines' on 1/22 (arrived at my door, admitting he was sick), left no paperwork, equip., etc but DID tell me I would need to lease/buy a modem for service to work. I went & purchased the modem I'd been told I needed. On 1/23, I received "your order confirmation" via direct mail.

I would never use CenturyLink services if I had any other choice. My only two choices for internet are Mediacom and Centurylink. Centurylink's prices are very high. Also CenturyLink does not have any customer service reps. They are all sales reps. The company has an extremely high quota for the reps. They also require the reps to meet those quotas or they lose their jobs. Even if that means lying to a customer. So if you ever have to call "customer service" and you get a rep trying to shove new services down your throat, that is why. Also they treat their employees horrible. They don't care about their employees. They only cared about how much money they make.

I was trying to disconnect service for some time but their policy is the account must be current to do this. I was able to bring the account current and disconnect. I received a closing statement which included final charges and the current month of DirecTV. I paid the final charges and paid the current charges for DTV directly to DTV. 4 months later, I received a collection notice for the amount I paid to DirecTV. I have made repeated attempts to speak with customer service, billing department, financial departments. I was placed on hold for hours hung up on and transferred back and forth for an hour and a half. I finally got help after making a negative post on social media. They dismissed the charge and apologized for the problem. A month later, they email me to inform me they reinstated the charges. I have documented proof of the amount being paid yet they change their story 4 times to justify the amount.

I have been receiving many return phone calls, where the persons claim I have called them and my name and number came up. I tracked the activity of my Vonage phone service with the device unplugged on the website, and three calls were made from the CenturyLink modem and they registered with the Vonage call log. My neighbor, who is an internet security specialist, showed me how to track the activity on my modem. The calls have continued. Vonage is unable to figure it out, so I am making complaints to CenturyLink, since it is their modem issue. This appears to be a tactic to upset customers and make them pay the $45 a month for a landline.

So I had CL installed in August 2013 in Aurora, CO. I could have sworn I was told it was a twelve month locked in price, but after 6 months, my bill doubled! I only have internet (40 Mbps), by the way. I went from $40 a month to over $80 a month. So I write an email since they are closed on the weekends. I get an email back saying to contact a retention specialist. First, I called this number-1800-244-1111 which was recommended in the email, which also said choose option 4, but I didn't understand the options on the phone, so I just picked option 2 (dumb move by me).