Spectrum Reviews

Prior to leaving I noticed they had hired over 100 new techs for like 12.00 dollars an hour, which I was making 16.88 an hour. I was told that when the father owner of the company was in charge no one was losing their jobs or getting fired unless it was a serious offense. But he had stepped down and let his two sons run the business. And that’s when a lot of changes came about. Managers getting laid off, Departments downsizing, Customers getting charged for fees of rental of modem and now a fee just for having Wi-Fi. Also were charging customers for hooking up their DVD players or anything they could. These were not always their ways.

I was heartbroken when I lost my job since I was living alone paying mortgage and car payments. That day the supervisor said to go work for Knight Enterprise their sub-contractors. I did take that route and what I saw going on there was horrible. The workers were given rules as if they were employed by Bright House but not treated as an employer. I would be giving horrible work that was not paying well for a day’s work. I also notice all kinds of charge backs like if you was late to a job you would get a 25.00 charge back. Any damage would come off your check, which is not fair for some of the obstacles you have to deal with. They would force you to work 6 days a week. They would choose who would get a good route or a bad one. And then customers would wonder why these techs would all be bitter and upset with Bright House.

I worked with Knight Enterprise for less than a year. I was recently fired from them because I called a customer and told them that I paid for the damage she claimed I did and that it wasn't Bright House. That same day Knight Enterprise found out and said you can't tell that to the customer you are no longer welcomed to work here. I wish someone would stop these unlawful acts these two companies are getting away with. Such a big company money making company shouldn’t be allowed to have sub-contractors - it’s so unlawful.

I am now falling behind on my mortgage and trying find a new job. I am also enrolling to school seeking a new career. I have so much dirt both on Bright House and Knight Enterprise on what they're doing that should be considered UNLAWFUL. Contact me at **. Please someone needs to put a stop to this. This is not fair for Customers and the Sub-Contractors techs!!!

After waiting for three days and my two hours for the second appointment, I again called Bright House CS and spoke with a first line rep. Again, more helpful than the super, he informed me that the previous supervisor actually scheduled me for a latter time than he told me so again I sat waiting for a tech to not show up. This time it was apparently not the tech's fault but that of the useless super named Leo. I'm sure that's not his real name. This service is precisely why I dumped Bright House for my cable over a year ago but unfortunately they are the less of all evils for my neighborhood as far as internet goes. Still waiting for install and a call from another Bright House Super.

In October of 2013 they jacked up my price to $29.95. No warning, nothing! Honestly I didn't expect anything else! Within 2 months it went up again to $33.00. I have better things to do with my life than argue and wait and wait and argue with some employee of Bright House that really doesn't know which direction north is on a compass. Now I get a letter saying they are going to start charging me $4.00 more for a MODEM. Get It. I've had my own MODEM for 8 years and they know that, but try to get in touch with them to let them know I have my own MODEM and wouldn't use their modem if it was the last piece of equipment on earth and I had to pay $200 for one of my own. Enough said, if this continues I'm liable to have a heart attack over their stupidity. REALLY!!!!!!!! Can't we get some regulation going here - PLEASE.

The technician Chris came to my home, and give me the paper work. They want to charge me for the modem $4. But as I said I have my modem I don't need it, the technician called to Bright House support and change the order to the original one $29.99. When I go to pay online I can see my bill is $54. After calling everywhere no one know about the promotion. No ones knows about the paper works and no one want to take responsibility. This is very bad. Bright House has a monopoly in some locations. It should be change. The Governments should do something and protect the people. No more scams and rip off from big companies like Bright House. This is going to be good news for a local TVs and some attorneys.

Within 15 min of getting off the phone Bright House ROBO called me with a survey as to my experience with the woman on the phone 15 min prior. I answered the automated questions. Waited another hour and called again. Was put on hold for a short while then got a nice guy who left me on hold to check on problem. He had no answer except to say he would have the service person call me within 30 min to let me know what his arrival time might be. It is now almost 3 pm and I have received no call, not seen a service person. My day is shot waiting here since 10 am this morning. I should send them a bill for 6 hours of my time. I am fed up and going to think about Dish. How gosh darn hard is it to call someone if you are late??????

I have called on the phone when I received a bill for the equipment that I received on Jan 20, 2014. I talked to "Will", who simply said that he would check to see if the service man turned it in and would be in touch with me. I never heard back. I then had to call again (Jan 29th) because the new tenant moving into Daphne's apartment could not get their TV activated as they were told that my mother's account was still active. I had talked to Colleen this time (explaining the whole return process again). On January 30th I then received a call from Bright House saying that this occurrence would be sent off to the corporate office. Within a week I received another bill with an additional charge of $100.

You have taken advantage of an elderly woman. Your office in Cape Canaveral is totally inadequate and unable to handle the customers that come to it (hence, unable to turn in equipment). Your service men are dishonest. He received from me without giving me a receipt, while in his service truck on our condo property, three control boxes that were used by my mother. I have tried on three occasions to straighten this out over the phone. Each time matters have just gotten more complicated. I am asking to do what is right and to send me a correct bill of $3 and change, that Daphne ** was originally told was the bill's balance.

On another occasion they told me that my 89 year old father's line was down and that was why I was unable to contact him but it turned out to be Bright House and not his line that was the problem and my father nearly died as a consequence of the operator's indifferent and rude response. Additionally, their prices continue to climb into the stratosphere although I had originally been informed that it would 5 years before an increase. I would like to think that this company would, at long last, be responsive to complaints and have some decency toward their customers. If not, I shall continue to spread the word over the internet and by word of mouth and by emails to friends and family. I shall also consider obtaining legal advice.

This guy laughed in my face saying he was the only person who is assigned to my area. He threatened me, criticized me until I had friend show up to witness his abuse. He left and told me I needed to reschedule. I just called to reschedule and was told someone would call me back in 3-5 business days. I have never had one good experience with this company - they are fraudulent, abusive and beyond unprofessional. I am still without internet and cable in my office and now going on 3 months yet Bright House continues to bill me. Why does Bright House get away with such abuse and fraudulent behavior?

We returned the equipment a week after our new service was installed. We now just received a bill from a collection agency stating that we still owed charges for the last bill. Because it was reported to collections which will now show up on my partner's report it will affect him negatively. I'm wondering if there is anything that can be done about this. I called today and was on the call for about 42 minutes, 35 of that I was waiting for a supervisor. After reviewing the account all the supervisor did was say, “Because you were misinformed, I will work with you and just have you pay $80 from the $108.66 balance.” That is just unacceptable that because of a rep’s mistake this is now going to affect my partner negatively when they run a report if we look into buying a house. I believe it was just poor service and no one should have to pay for someone else's mistake in this way.

Two months later, we tried to rent a movie online and found out we had a past due bill over 500 dollars. We called and they said we had two apartments. We flipped. They said they corrected the info but the next month they still had us listed with two apartments. After 7 months, we moved from the apartment and moved into our current house. We had BH move our service (which they still had us listed with two apartments but not billing us on one).

Feb 2013, we had BH come to our house and attempt to set up service. We work so we had the tech come out at 5pm (5-7 timeframe). HE was rude, slovenly dressed, and said he couldn't do it. We had another tech come out later in the week same time frame 5-7 pm. The second tech came out at 730pm and said it was going to be a two hour install and it was too late and two dark.

The 3rd technician came out on the weekend and said that the house was not even set for service and the power pole had to be fixed first. So had the contractor come out the next week to fix the pole. The 4th tech came out and it took him 9 hours to do the install, but he had to charge me for new outlets which I was never told that I had to pay for. So after adjustments on the prices and agreement with supervisors I had everything hooked up...or so I thought.

I was told from the 9 hour install that I had 3 rooms plus internet and phone hooked up. At that time in March I only had 2 TVs and two cable boxes. One for my living room and one form my son’s room worked great. The 3rd room was planned for renovation and I had no need for a TV or cable box yet. But remember, I was told everything was hooked up. October 2013, we finally finished the 3rd room and ready for a new TV. So I went to the BH store and got a cable box. I came home and set it up. It didn't work. I called and they had to have a tech come out with a new box.

The tech came out on Monday (holiday) so I had all day. He showed up and said that the room although wired was never hooked up and that a contractor had to come out and install the line. He contacted a supervisor and told him the problem. HE and the supervisor said there would be no charge. The supervisor set up a contractor to come out on Sat between 8-10am. On Sat at 10am, no one had showed up so we had to go take care of things and we left the house.

I got a call almost at 11am saying the tech was held up and wouldn't get to my house for at least another hour. I told them that was unacceptable and told them to reschedule for tomorrow (Sunday...aka today) at 10am. BH said ok. Then 2 minutess later I get a call from BH to reschedule my appointment. I said, "No, 10am." They said 8-10. I said, “No, 10am.” They said 10-12. I said, “No, 10am.” I told them do what they need to do but the tech will be there at 10am.

Sunday (today) at 10 am the tech showed up. I told him the issue and then he said that he would have to install a new line at a charge. I had to call a supervisor to get the charge waived. So I called customer service and was forwarded to **, the Customer Service Supervisor. I relayed the situation and that he needs to waive this charge. I was extremely unhappy, and wanted to speak to his supervisor after I talked to him. He said he would credit (not waive) my account the 39.95 charge, but then asked why BH need to compensate me further since they have gone out of their way to fix the problems?

I began to relay the previous issue about how it was supposed to have been fixed in Feb/Mar so there is not cause for this to have been an issue. HE said, “Oh yeah...why are you calling now in October and not back in Feb/Mar about this issue? I told him I didn't have a 3rd TV yet. He then said my account is showing 3 lines. I said, “Exactly, so why do I only have 2 TV/boxes working then?” I stopped arguing with him and wanted his name and wanted to speak to his supervisor. He took my info and said his supervisor would call me with 72 hours. Then he had the nerve to ask why do I want to escalate the call to his supervisor? I held back and politely finished the call with him and told him to have his supervisor to call me and I also would be calling many supervisors tomorrow.

I am so over BH and I so want to switch service but DirecTV doesn't work well in my neighborhood due to high trees. CenturyLink is available and is approximately the same price but wants a contract, and AT&T U-verse is not available (yet). So I guess I am stuck with horrible service. Hello friend?? At least I can punch my friend in the face if I get friendship like this!

The rep finally contacted me. His name was Gary. He made an appointment and came over. He advised me to get it estimated and repaired at an authorized repair center and he would need a copy of their findings and a receipt for everything and he would bring the check PERSONALLY to my house. I called Panasonic and had their service company come and repair the TV (almost $1000.00). I had to take the AV receiver to Tampa which is approximately an hour and a half from me. The repair on that is $512.00. After all this, Gary from Bright House says they won't accept the responsibility after I have done everything he said to do and promised to pay for this mess they created. They are a BAD company. Please, if anyone can advise me on what to do, I would appreciate it.

When our next bill was due, it did not come as usual so my husband drove back to the BH store to inquire why. He was told, "well we were going to send it on-line!" We again informed them, NO NOT EVER! They were going to do this to cover their butts. These crooks were driving by our home right behind the mailman. WE SAW THEM!! No wonder this is the perfect crime. NO ONE GETS CAUGHT! Bright House should send ALL, and ANY recorded calls to the detective! That's where the information is! Is it legal to refuse to comply to a subpoena? Filing another person's taxes is a FEDERAL CRIME, RIGHT!!! Bright House have HONEST customer care!

I call Bright House back and agree they didn't get payment, which with the current month/fees is now $191. I give the girl my card#, etc...and ask..."okay...we're even now, correct?" She replies "Yes." "Okay, thank you, bye." I come home a week later and my cable is off. Call Bright House and they're like..."You owe $230+ and we'll turn it back on." Tell her I just did pay it and here's the Conf.#. She says the bank wouldn't authorize the payment 5 days later. Told her BS! There's plenty of $ in there so BS!

Spoke to 4 different rude women at **house and basically it's..."Too bad. If you want it turned back on, it's $230+." So I call my bank to find out why a payment didn't get paid and found out that the woman entered my card info incorrectly.... Just spoke to ** again today. Explained to them that according to my bank, everything regarding my bank acct was and is fine, and the only way it didn't get paid was if she entered the incorrect info. **house still said "TOO DAMN BAD." Now they have me at $300 to turn out on...which includes the next month in advance, plus $25 reconnection and their other fees. FAT CHANCE, CAMEL RIDER! SHOVE IT!

Satellite, here I come!

The last technician came and was more patient and watched the TV for a period of time and found the box to be not working again. This was the 3rd box. He said Bright House continued using the outdated boxes and mine was a 2005 box that should have been scrapped a few years back. He went to his truck and brought Back an HD box and said this would fix the issue. I told him I did not want to pay any more for my service as it was way too expensive now. He said the HD was the same price and regular. That again made me quite angry as they were replacing the box with old, outdated equipment and they could have given me the latest equipment as the cost was the same. Now that box is not sending a signal to the TV and yesterday and today I have had to reboot the box 4 times.

I will be calling Bright House again and have to wait 2 to 3 hrs for their technician... I am going to demand compensation as this has gone far enough. I have no choice but to use them as I live in a condo and they are the only service and I cannot have satellite TV.

I was forced to open up a fraud watch for at least 90 days while wondering what he found out since the courtesy was not returned. How am I to know he wasn't trying to steal my info himself? And as the website 1-800 number states, they are NOT always there (which is why I'm here - hoping this guy isn't at home trying to get a credit card in my name).

I called right back and requested a manager. The woman said she was not a manager but she could clearly see I had not paid my bill so I was double charged. I just moved here and we never ever miss payments. I have receipts. She says "Well we can not take receipt proof over phone. You will have to go to office with the proof." Ok what about this other part of bill I have had you put 4 times for no service and repairs. Where are my credits? No credits. Ok why is there no manager available to discuss this with me? "Oh you want to speak to a manager?" YES I WANTED A MANAGER IN THE FIRST PLACE. This went round and round to no satisfaction. I am on my way with my receipt and canceling my service. And this month's 157 bill they tacked on, well since I had no service but maybe 7 days, they can stick it! How can a service be so great in one area and so utterly useless in another? I am so done with them.

The next day, I receive a call from Bright House saying that there is a signal issue in my area and they would be out tomorrow. I explain again, the issue of no voltage inside the modem and that signal level isn't my issue... "OH, well a tech will be out tomorrow." The tech pulls up and says that a trap is causing my modem problems. I take him inside and show him that the issue is the voltage inside the modem.... (I learned to be an electrician 25 years ago, build my own computers, and was a 5 year cable repair tech). He now realizes that he can't throw his bag of tricks at me.... When the modem quit working, my wireless router (5 weeks old) also quit. Those were the only two pieces of my electronics that quit working (whole house surge protector never tripped). Proving fault is nearly impossible, although I suspect a surge from the cable line destroyed all DC pathways.

I tried to file a claim, and no contact has been made for 2 weeks now. This was my 12th call for service in 3 months after having internet service installed. My service ran at 15% of what I was paying for when it worked. I was told that my service was slow because of my...1. line coming to the house; 2. my operating system, and I should upgrade that; 3. my computer is a "boat anchor" and I should buy a new one; 4. my net meter to measure their speed is using up my bandwidth; 5. a USB connection is slower than ethernet (both tested the same); 6. that modem is junk and I prefer this one (both tested the same); 7. the time of day will decide your speed (tested the same at different time intervals). The list goes on and on.....

In three months, I've heard every excuse they could offer and not one thing ever got fixed. After I lost my brand new router, I cancelled their service and went to Verizon with a mi-fi jetpack. I kept all my equipment the same and have absolutely no problems with Verizon (which is what the Bright House techs use in their laptops >>>> Verizon air cards). In summary.... Bright House will promise you everything, deliver less than expected, and use your equipment as easy scapegoats for their problems. I was a cable repair tech for 5 years, and I can only imagine what they pull on the less informed.

Yes, the fix is free however the loss of saved shows DO have value. Plus, it's very annoying & time consuming to re-program the DVR in order to record the shows you wish to record. When I asked the rep about what caused the problems his explanation didn't make sense to me; I expected a reasonable explanation. He reminded me that he goes through a lot of training & the problems do make sense. I expected a better explanation than the one I was given. Overall, I was not satisfied with Bright House Networks repair service.

In recent emails, telephone calls, online chats (different explanations on each contact), I was told that it is Bright House policy NOT TO GENERATE a detailed statement of account to send via email, OR MAIL, or even made available online FOR ANY BILLING PERIOD that ends in a credit balance. HOW THEN ANYONE to be able to know HOW BRIGHT HOUSE determines what they say if your balance without a statement of activity?? How am I to know what credits were made, IF all were made and IF for correct amounts. HOW AM I TO KNOW if other charges are correct, changes in service, perorations, outlet changes, etc. I also need to know exact taxes charged by various agencies... how can they collect taxes without any statement on what they were charges, the amounts, etc. They would pick a figure out of the sky if they don't have to provide a explanation on details. A statement if so much more than just a statement of balance due, but an accountability of charges, statement of all activity and changes in service. NO OTHER COMPANY I DEAL WITH HAS SUCH AN ASININE policy! It doesn't make sense and is bad policy, if not against regulations at least by taxing authorities if none other?

I also needed to provide three copies of actual statements for three billing periods on a SHOWTIME rebate offer. Two were no problem, but others were for periods with credit balance and no statements were sent. Two reps told me they emailed me the statements in questions, which I never got, and subsequent contacts with supervisors resulted in that I would not and could not get them as the system did not generate a statement copy because of the credit balance.

All customers should be entitled to a detailed statement of activity on their account either online, by email or mail to be able to verify correctness of the balance claimed by Bright House. This NOT RIGHT. I am a senior and disabled and cannot even go into the local service center to stand my ground without paying someone to take me. A supervisor told me it would do no good anyway and the most they could provide is a "ledger" statement of charges and credit, but without explanations of how they are figured and could not be done automatically anyway. Can anyone suggest what can be done to make them change this practice? This would affect at least a third of all the billing periods each year.

The problem is: the subcontractors work very hard to install Brighthouse Network equipment and services (climbing poles, crawling through attics, running cable wire), but they are not getting paid fair wages for the amount of work they do and they are not provided with any medical benefits. In addition to the low wages and lack of benefits, the subcontractors are also required to carry expensive general liability insurance. The liability insurance coverages are to be used when an incident of damage occurs during the Brighthouse Network installation appointments. What this means for the workers who install cable, phone, and internet in this area, as subcontractors to the contractor hired by Brighthouse is, Brighthouse is secretly mistreating American workers and hiding under the veil of ignorance.

If this were a case similar to Ohio Art, where the production plant was in China, I might say it was hard for Brighthouse to see the working conditions of the subcontractors; but Brighthouse is in America and I would like to know the answer to your question. These workers work long hours, invest a lot of money, become injured on the job, and then get sued (real situation) all in the name of Brighthouse Networks (who advertises itself as a wonderful, ethical, community-based, social organization). How can Brighthouse Network check these conditions? And then hold the contractor more accountable for providing better benefits and wages? If I am aware of the unethical working conditions, why isn't Brighthouse or the public who purchases from them? Any suggestions about how to reach high-level executives at Brighthouse to implement these changes would be helpful! Thank you.

We called Brighthouse to install TV, Phone and Internet in our newly built home. My first dealing was with a rude nitwit named Scott who is as dumb as a bag of rocks. He did not introduce himself and the first thing he said was that he could not hook up the phone because the phone jack and cable jack were on two different walls. "Your builder screwed up," he said. So I called the builder over who pointed out to Scott that every home has the jacks on two different walls because people want the phone next to their sofa, not the TV. Scott said he would have to run a wire across the floor.

I told him to forget it and we would call Verizon. Guess what? As if by magic, Scott said he could hook it up the way it was. My builder laughed. But since we only paid for a phone in one room, because we bought a phone with three wireless handsets, Scott cut the ends off the wires going to the other rooms. My builder went ballistic. My builder explained to Scott that the wires inside the home belonged to the homeowner. I paid for them! I sat with my builder, designed the layout, had the builder install my phone lines, alarm lines, cable lines and sound system. “How dare you cut my wires? If you want to limit my service, do it from outside in your box,” I told him.

I called Brighthouse and they told me they could send a technician out for a $20 service call and a $19.95 charge to reconnect the wires. I told her there was a technician here now. She said, “Oh, so it will only be a $19.95 charge.” “To put my wires back the way they were before you cut them!?” Yes, she said. Her name was Marilyn. Thank God my builder was nice enough to repair all the damage for nothing.

Then on the outside of my house there are eight wires coming out of the cement wall - four cable and four telephone. The wires were looped waiting to be connected and were about eight feet long. Scott mounts the box on my wall six feet away from where they were coming through the concrete and left eight ugly wires dangling in the wind. He refused to move the box so it was positioned over where the wires came out of the wall. He said that is how it was always done. My builder challenged him to find another house in my neighborhood like that and he could not but he still refused to move the box.

I called Brighthouse, spoke with a Kim I believe, and she sent an even bigger jerk to my house. He too refused to move the box until I got the builder who told Brighthouse that that sloppy work was not acceptable by the homeowners association and either move it or they would not be let back on the property (it is still private property, the roads have not been dedicated). Brian reluctantly moved the box but it took him almost three hours because all he did was ** and complain about how he doesn't work for the homeowners association and how I should just let my HOA sue me. I didn't even know what he was talking about!

It was the ONLY bad experience I had with my new home in Florida, but I do not plan on keeping Brighthouse. I don't see how things could get better. We will switch to Verizon and FIOS shortly.

I called, lodged a complaint and told them not to send him here again. That I needed someone to come back out and remove the trap so I could do business on the internet. They rescheduled to come back out a couple of hours later to remove the trap. The tech showed up and I could not believe they sent out the same tech after I complained and asked them not to send out the same tech. So I told him to remove the trap. At first he tried to tell me that he did not put on the trap, which is a lie because I checked. So I called again and was told they have problems in the area that will not be repaired until the 31st. So I asked them to remove the trap till then so I could do business on the internet. They refused to do anything about it.

I have been a customer of theirs for well over 10 years. So I spoke to a supervisor again named Melonie. She refused to do anything about it. I am very mad about this. The customer service is the worst customer service I have ever received from any business in my entire life. Well, now I am checking on other cable companies. But it seems Bright House has a monopoly on cable service, so now I will be checking on satellite service so I can tell Bright House to stick their service where the sun does not shine.

So the Bright House guy tells me I should be paying a total of $152 and change because now I have HBO. Excuse me, but the $55.00 already includes free HBO. To my reasoning, I should be paying the $136 and change less the $55.00 I pay in my rent. It appears that a portion of this $55.00 maybe kicked back to the Apartment Community, or why else would Bright House argue for more money than I was spending before? I got nowhere with them so I am returning both my VCR's and going to utilize Basic, and they will be out the ongoing extra income I now pay. Florida really sucks for consumers, workers and tenants!

In February, the monthly payment was automatically taken out of my account as it should be since switched title on the account. But my name wasn't on the account when I checked; it was still under my roommate's name. I notified Bright House and was told that they would take care of it since we had already gone into the office and verified that we wanted the switch. In March, money was taken out of my roommate's account and money was taken out of my account - double-dipping?! Seriously, people! I called Bright House and told them what had happened and was told that it was because we didn't do the switch title properly? Hello? Seriously?! We were told to go into the office and show our ID to verify the switch. We did that and you're telling me that we didn't do what we were told?

Needless to say, I cancelled Bright House. When I went to the office to drop off the equipment, I gave the rep my piece of mind and was told that we didn't do the title switch properly. I told the rep that their people need to be trained better because the person who "helped" us back in January when we came in to do the switch didn't ask us for anything other than our ID for verification. I asked to speak to the manager and was told flat out, "He's busy". I told them to reimburse my roommate for the fund taken out of her account which I was told that they would do that. And since I was cancelling the service, I would be billed later for the service up to date of the cancellation.

I never got the bill in the mail. The bill was sent to my roommate's boyfriend's address and not to my address. On top of that, Bright House sent the bill to collection saying that the bill wasn't paid on time when the payment due date wasn't even up for another 2-3 weeks! Do I sound pissed?!? Yes, I am. I hate Bright House. They seriously need to train their personnel and representatives better in customer service.

Herein lies the problem. Our internet signal is worse than it has ever been and we just had a guy out to our house less than two weeks ago to fix it for good, they said. Nothing is fixed. It has never been fixed correctly and I am still paying for a service that for the most part I can't use. I am physically sick over all of the phone calls and the techs that have been to my home. I am just so sick of it all. I just want the service I pay for to work properly. That is all!

Well it is a good thing that I did not set it up to draft because the funds were still sitting there. I contacted my bank and they said that due to the incorrect spelling of my name, they would not let the funds come out. Okay, I understand after being a victim of identity theft. I contacted BH to explain this to the reps, and again, they said that you are past due and that they never saw where I set this up. I even sent information such as my driver's license and military ID, but they still cannot get their bill pay system working correctly. I went ahead and paid using my debit card. Well then the payments come out correctly.

Each month I had to pay using my debit card, and I thought that finally my account was with the correct name spelling. Well, I set up to have it drafted from my bank account and guess what? No funds withdrew. I contacted my bank again, and I got the same thing - my name is being misspelled from BH so no funds came out. I finally spoke with this person named Miss ** and she was no help saying how is it that I've used 3 months of cable (a big fat ** lie!) and not pay for it. I told her that I always paid them and scheduled the payments online via bank draft and it did not go through again. So now they have disconnected my cable due to the fact that I am 3 months past due?! Really?! I have explained this to different reps every month then every other month until I got fed up and took their equipment back.

I am moving within a month anyways, so I don't need their terrible service anymore. I have asked over and over again to redo my account and get no help other than well you pay or we disconnect. I am so surprised that a class action lawsuit has not been filed against this company for their incompetent workers and the service with my cable and internet running very slow with this company. And to think that almost a year ago, this nightmare started with them misspelling my first name. Now I am getting information with the incorrect first name on it in the mail. My goodness, BH just wants your money and nothing else. And they do not care to fix their mistakes at all.

The internet, however is finally working but trying to deal with that was a priority over the TV at the time, hence the reason that I didn't complain too much about this previously. Everyone in this condo community says they have the same issues. The service techs have told me and others that it is a problem with an overloaded HUB. If that is why, and if you do not anticipate any improvement of service, then please, just be honest. Today's issue: I called customer service at around 11pm, Saturday evening as I was laid up in bed after having oral surgery, and my services were not working. Consequently, a lead tech was supposed to be at my house today between 12 and 2. It is 2:12pm and no one has called or showed up; typical.

Again, when asked previously why I didn't call about the TV not working properly, it is generally because by the time I watch the TV, it's late at night, and to be honest, dealing with this is exhausting and inconvenient. Please call me or email me regarding the proof that I sent you regarding what I was told about the credits. Further, I was told to ask for credits due to Saturday's issue. New Year’s Eve was rented multiple times in one day and it worked on one TV, but would not run on the other. However, last night when I went to watch it on the TV where it had worked, it was pixelated, would skip and jump around so couldn't watch there either.

I rented another movie as well on Saturday to test to see if it was just because we were trying to rent on all cable boxes, but that stopped working and gave me a code 33024 as well in the middle of movie. I have called customer service and they are supposed to be messaging tech support. I am starting to think that you do not value my business and just hope I go to another company. The problem is that I made a big decision going with you after being with Verizon for over a decade. Their customer service was horrible, but at least their service worked. At this point, I see no difference other than the quality of product provided and as a business owner, I can say that decent customer service goes a long way. Please feel free to call or email me.

Again, I'm most frustrated that I was told that I was not getting the credit that I was told I would get, and today is a perfect example of someone saying something, but not delivering what they promised. I make $20 an hour and have been waiting since 12pm. Response: “I have requested assistance from Tri-County Operations Vice President and General Manager, **. He will be ensuring that any technical issues have been explored, and is the appointed company representative authorized to make any decisions on your account. Mr. ** is available at **. I will continue to monitor your concern from Syracuse, but encourage you to reach out to your local VP/GM as well. Thank you.”

After they monitored my equipment and replaced it twice, I was told by Mr. ** that not only was nothing wrong with my equipment (even though they monitored then called me telling me that they had to come and replace it as it was bad) but further asked upon me demanding the credits they had promised "why I would continue to dine at their establishment." The day I made a payment to them is the same day I decided not to be forced into paying a balance that they said would be credited. I went with Verizon and all is well thus far. At least my service works and so far, billing is accurate.

However, when I notified Kat in Syracuse about Mr. **’s rudeness and his continuous lies about nothing being wrong with my service, and when I told her I would not pay the full balance and wanted the credits promised to me, she threatened to put me in collections to ruin my credit and they have. I will dispute this to my death. It's not right what these people are doing.

This is very stressful on me and it has put my health condition in trouble as I have a disability that I suffer from. I am being charged daily because these people refuse to do their jobs by getting one customer account on track. I should have not had to even call all these people. They won’t give the higher corporate office’s number because they don’t want them to know just how bad they treat Bright House customers. I will call the attorney general’s office to see what help I can get with this bad experience I am suffering by the hands of Bright House. How they can sleep at night treating people so badly is beyond me.

I called Bright House and the person that I talked to said that the tech has been here and even gave a description of the house and he said that he talked to the people that were here and told them he needed a letter of permission to hook up our services. Well, nobody here has seen or heard from the tech. The woman said she would send him back out between 4 and 6, and I told her I'd appreciate it because I'd like to know who he talked to here since none of us have talked to him. This is beyond ridiculous that we can't seem to get them out here and all we keep getting from them is crap and no help.

We were blissfully ignorant until this evening, when I was denied a request to download a movie on demand. When I called customer service, I was informed by the phone rep that we owed the outrageous amount of over $780, evidently an accumulation of late charges and fees with tax on top. Apparently, I missed a payment, perhaps when my husband was hospitalized last November (although I would not know for sure because the phone rep couldn't tell me exactly). When that lady couldn't explain to me why the amount owed was so high, she put me through to her supervisor Chris #**.

Chris said that I am responsible for the bill, despite my protests that we never received any billing statements and that I was unaware of such charges. I tried to explain to him that I would never allow a bill to get that far out of hand and would have been happy to pay for the one month I fell behind had I known. His snide answer is that I have to be responsible for my bills. So apparently, because of that missed payment, I now owe over 300% interest in late fees. I know there's nothing I can do about it because there's no way I can prove that we never received a bill in the mail. That's why the people that run Bright House Networks are nothing more than sophisticated crooks, squeezing money out of the locals one fee at a time.

But, hey, if the rep could give me better directions, then great. But no, she is not local and isn't familiar with the area, so she gave me the MapQuest version of the directions. Still, I can't find the office. Still, I can't talk to anyone who works there. I still would have only been slightly annoyed about that, but twice during my calls to the 800 number I was disconnected by the rep after waiting on hold for a long time. Frustrating! Then to make it worse, I get the call back with the customer satisfaction survey. And trust me, I wanted to fill that out, but the automated system kept asking me to dial the number that I received the call from before I could complete the survey.

Even though I am looking at my call log and know I am entering it correctly, it never will accept the number that I am entering. So now I can not even complete the damn survey - probably because they know I am not happy and kept getting hung up on and the run around. So, they don't want a bad survey? I don't know. I can't believe how difficult they make something that is simple like replacing a remote. They don't even have an option on the list when you call for replacing a remote or other merchandise, so you end up getting routed to the wrong number. I wish there were more options in my area for internet and cable service because I hate not being able to get help when I need it when I pay so much money for a service. When I want to add services, you had better believe it is as easy as it can be to get assistance. Very uncool.

With Comcast, I had a package of 2 HD DVRs, 1 standard box, high speed internet, Showtime, HBO, The Movie Channel, HD programming and the price is $125 per month. With Bright House, I have 2 HD DVRs, 1 standard box, high speed internet, HD programming, no premium channels and the price is $180 per month. How is this even fair? These prices are not competitive and I'm guessing because they have no competition besides satellite. The HD channels from Comcast and BH look exactly the same. 1080i looks exactly the same. Comcast and AT&T Uverse cannot be in the area. Why is that? And why won't they help me make the service more affordable? This is my Bright House experience and I'm not happy. The picture and internet are all good; however, the prices are outrageous!

Their services do not work properly and they refuse to credit your account for the days the services are not properly working. If this were an isolated incident, I would say "bad business" but this is the normal way they do business which means that they are essentially extorting their customers. There are no similar service providers in the area and so consumers are forced to use their services. I am shocked, frankly, that a class action lawsuit has not been filed yet. I am also shocked that their billing and accounting practices have not been audited or examined. They should not be enabled to continue this.

In the very 1st bill, I was charged for Sportpass 2 times in 1 month (which I never ordered). So the customer service rep apologized and reimbursed my account. I made a payment that day; at which time, I was told my account was actually overpaid and that my next bill wasn't even out yet, and so no late fees. Then 2 weeks later, I got a bill frm Bright House which said that they had accidentally applied $170 to my account and had to take it off and applied it back to my account to be paid in full along with my regular cable bill. So needless to say, my bill was a little over $300 that one month. That doesn't seem fair to me.

Also, they have charged me for services I never even got! Any way you look at it, $133 a month times 5 months equals $665.00. And like I told the customer service rep and their billing supervisor that if they charged me a late fee every month that I've had service at $5.50 a month, that's $33.00 all day long! Of course, they send their collectors to put a piece of paper on your door and charge you $20 bucks a pop. Yet, they will not send someone out here to explain to me face to face since over the phone is a joke!

I told them if they charged me $20 collection fees every month, that's still not but $100! Bright House is trying to say that I owe them right at $400(!), not including this new month! Impossible! They sent me every copy of my bills from day 1! They lie so badly that when I finally got through to a billing supervisor, he was very rude and did not care to hear what I had to say. So when asked to start at the beginning explaining the first overages, I did not tell them that back then when I got the bill, I had called and they found the charges and "fixed" my problem that month.

So he put me on hold to look at my bill. He came back and started to explain to me how I had been charged for a half of a month's service on my phone! My phone was cut on a week after my cable and internet was connected! If anything, It would be the cable and internet, not the phone! But then I said, "But wait a minute, sir. Isn't that why I was billed a month in a half in advance because it was prorated? I paid that first!" He didn't even mention the charges that had been fixed from that month.

Then he began to basically tell me that as far as Bright House is concerned, I owe it and that therefore, they don't have to explain anything and that was my bill and it had to be paid in full or my service would be cut off. He continued to cut me off and talked over me as if what I had to say was not even important to him! He then informed me that we were going to be disconnected, and I said, "You're going to hang up on me? I want a number to your corporate office, your manager's number or name because obviously I'm done talking to you and getting nowhere!"

He refused to give me any numbers and said that the best he could do was to give it to his manager and that if he felt it was worthy, he would give me a call back. He also asked, "What"s your number again?" I was so livid. I said, "So let me get this straight. I have to depend on you to give your boss a complaint on your self?! Does that just about cover it? Yeah well, imagine that!" He said sarcastically like "Yeah, yeah, your number, ma'am?"

At this point, I had had it! I said to him, "You see, no wonder, Bright House is messing up my bills. They have idiots like you in a supervisor position, and you are so stupid that you have to ask me my home number when you service me with it? You should have my number and account right in front of you, ignoramus!" I'm trying to go to the news channels because I can prove I don't owe any of these outrageous charges! I am so disgusted with Bright House!

My husband called for service Wednesday (29 Feb), immediately after that we lost wireless completely. I spent Saturday night/Sunday morning on the phone with a bright house rep and got nowhere. I bought my own modem and I am waiting for a tech to come activate it. Sunday afternoon, I still had no wireless, so I went into the settings on the Ubee site and somehow our pre-shared key had been changed, therefore dropping all of my wireless devices. I feel as if we are being punished for dropping their other services. I know this is ridiculous, but no one else has access to that passcode. We are actually considering moving just so we can get our internet service through another provider.

Work began on 1/24/12. Work was performed by PDQ Cable Construction, Inc. On the first day the construction crew broke a sewer line on my front lawn. They did not let anyone know about this and just left for the day. When I went out to walk my dog about 10:00PM, my front lawn was covered with raw sewage which was bubbling out of the broken line. The crew completed their work on 1/26/12. That day the construction supervisor, Al ** came to my front door and assured me the damaged sod would be replaced by his men. He gave me his business card and asked me to deal directly with him, since it would be quicker than dealing with Bright House. He and his men left and left my property in disrepair.

On 1/27/12, one of his crew was outside taking measuring. I confronted him about my property. He told me that since it was wet and muddy, they were waiting until Monday for it to dry, at which time they would rake out all the loose dirt left behind and install new sod. On 1/30/12 at 11:20AM, I called Mr. Al at the number he provided me to find out if the repairs would be made that day. His receptionist questioned me as to who I was then proceeded to tell me Mr. Al was in the field.

She called me back at 11:30AM and told me the construction crew was out on a job and they would be at my house that afternoon to do the promised work. The never showed up. Since then I have been going back and forth with various representatives of Bright House Networks, the latest being Barbara an e-Care Specialist who has been assuring me they will repair the damage. In a telephone conversation on 2/1/12 Barbara told me that I would be contacted by their "property damage group" no later than 2/6/12. They never contacted me.

Barbara told me she would follow up with me on either 2/9/12 or 2/10/12 via telephone. She never did. On 2/13/12, I sent her an e-mail to find out what is going on. Today, 2/14/12, she responded to my e-mail telling me that my claim is marked "closed." They have ruined several areas of my sod, which I paid $4000.00 to have installed, and they have dumped debris and concrete on the property across the street from my home for me to look at. They promised to make repairs. They have not, and I can't get anyone in the company to help. All correspondence, including e-mails and telephone conversations, are documented.

After three months of not having service because a Bright House employed technician cut my line and illegally hooked up my neighbors, mine stopped working. Once I did all the required to reset the box and still no service returned, I called in and spoke to a lovely lady who dismissed me completely saying, "Our techs are trained and certified. They know better than to hook up service and would not cost a paying customer by cutting their line. But I will look into it and return your call." She never called back.

Today has been the three and half month mark. A tech came to my door asking for payment by which I was very surprised having never gotten a bill and never had another phone call. He said I owed $90 and asked for the money else my service be cancelled. When I told him why I was so shocked, he said the other tech must have used my service to piggy back my neighbors and that he more then likely cut my line when I requested him to go and see if that was the case. He declined saying that Bright House would not allow him to go and investigate the cause. He was only here to check if the payment would be received. I then walked into my room, opened my closet and took the modem out of the box where it has been sitting neatly tucked away for more then three months now. I handed it to him and received a receipt.

Then following his advise I called in and tried to understand why I had to pay almost $100 for a tech's mistake and was happy to know the lady I had complained to months before hadn't even notated on my account that I called in. And the gentleman named John I spoke with blatantly called me a liar saying I was just wanting three months of free service and he would not credit my account my response was simple. "Never did I ask for a credit. I simply asked to understand how I'm to pay a bill for a mistake the tech made and when I called to see why my service is off, no one even notates in my account I called."

He passes me to a supervisor who tells me I received a bill the 4th of every month in my email. I repeat I have no internet. He laughs at me and says he cannot check my usage. He will not send out a tech to investigate but he expects full payment for me to have my internet linked up again from the remote access main computer. I'm shocked that they want me to pay for having no service and laughed and called me a liar when I told them their employee messed up so I will never use Bright House again.

It's the worst service I would ever ask for. The customer care center is dreadful. I'm a full time student and employee who has to go to McDonald's every time I want to use my computer because Bright House messed up. I will be switching to Verizon now that I know my service is cancelled and Bright House can eat the $90. They will never see a penny out of me again.

I got a call 2 days before the scheduled installation by a sales rep from Bright House. He told me that they were offering free trial of the premium service with 1 month free for $120.00 per month. So, I told him I don't need the phone or the extra premium services. But the free month was appealing. He insisted that it was a hassle free trial and I won't have to keep the service. He said all I have to do was to cancel the service before the end of the first month and they would revert me back to my original order and my only obligation was to try it for 30 days. I made him repeat it 3 times. So, I fell for the sales pitch and changed my order for their new promo.

I called on the 3rd week and told them I wanted to cancel and revert back to my original order. The first 5 hours on the phone was literally bouncing from one operator to the next and waiting and repeating my story over and over. Finally, the next day I got a hold of a customer supervisor and she was the most helpful. After about 3 days on the phone, she assured me she would get to the bottom of it and get me the deal I was promised.

I told him that it would have been considerate if he could have called us to let us know that he was running so late. We have wasted well over 4 hours that were stolen out of our lives to try and fix a remote. Now we will have to wait again for another appointment and waste more time out of our lives. This company spends millions advertising about their employees and their service. Why not just save all that money and train all there employees better? They wasted hours out of our lives that we can never make up because of the poor service of Bright House Networks.

I did this the first 6 or 7 times it happened, but was always told that they could not find a problem with our lines or boxes. The problem continues constantly. The internet shuts down almost hourly, the cable cuts out, gets garbled, poor picture and then back to okay. We really wish we could find another provider. Dish and Direct or Comcast cannot help us as we are unable to get a line of sight for our antenna. We are at the mercy of Bright House. It is like extortion. I miss my cable company in Lynbrook, NY. What do I need to do? I am at the point to where I want to report this to the news because this doesn't make sense. I am paying for 2 services that barely work. We should be given several months of free service because of all the crap we have put up with from a company that only God must know how they got a customer service award.

I guess the meaning of customer service has become how bad can you treat customers and they still stay with you! We want these issues fixed or we just want to cancel. What do I need to do? I have called and complained and I don't know how many times already. Everyone I talked to acted like they didn't even care. Once they have their money, who cares about your service?

We have Century Link and after having professionals like Geek Squad seeing our best value and not charging us due to lack of them not getting us connected and even letting us know Bright House needed to replace their equipment, we went with Century Link. Although we have other contracts with DirecTV, they’re not too bad. I want to say Century Link seems to really care in Kissimmee.

The last time they raised it (a few months ago) we'd had enough, and called to cancel. They immediately dropped it back to its original rate, which tells me they are evil crooks that are trying to see how far they can dig into our pockets before we cry mercy. It's despicable.

Unfortunately, where I live, they are pretty much the only option. So I guess, we'll just have to deal with their ** but if you can avoid getting Bright House, you should do so.

Bright House charges for internet service a month in advance, and they sent this independent contractor to post notice on customers' doors. I already raised this complaint and was told it's Bright House policy. I can understand if a bill is overdue. Just disconnect the service. But making money out of consumers is not fair.

They always want to send out a technician to check it out. I did this the first 6 or 7 times it happened but was always told that they could not find a problem with our lines or boxes. The problem continues constantly. The internet shuts down almost hourly, the cable cuts out, gets garbled, poor picture and then back to okay,

My DV-R box will decide to reboot for no apparent reason. When I order a PPV, I expect to be able to watch the movie in good quality and relax without needing to rewind it on a regular basis to catch what was said because the signal became garbled. On 5 occasions, we ordered movies and the signal was so bad we could not enjoy watching it. We shut it off less than 10 minutes into the movie and Bright House refused a refund.

We really wish we could find another provider. Dish and Direct cannot help us as we are unable to get a line of sight for our antenna. We are at the mercy of Bright House. It is like extortion.

What do I need to do? I am at the point to where I want to report this to the news because this ** don't make sense. I am paying for 2 services that barely work. We should be given several months of free service because of all the crap we have put up with from a company that only God must know how they got a customer service award.

I guess the meaning of customer service has become how bad can you treat customers and they still stay with you! We want these issues fixed or we just want to cancel. What do I need to do? I have called and complained and I don't know how many times already. Every one I talked to act like they didn't even care. Like I said, I have been very nice and patient but now I am fed up.

Originally, Knight, the subcontractor sent two guys to hook up cable on Wednesday between 4 to 6 pm. The cable underground doesn't reach the house. A supervisor was supposed to come and "look" at the job on Thursday at 6 pm. Today, I'm off work again for the guy who showed up from Knight between 8 to 10 am. He showed up at 9:58 am. With a smile, he said, "Oh we're here when schedule and have excellent customer ratings."

Now, I'm waiting for another Bright House guy to show up. "He's on his way." Yeah, an hour later no one has called or showed up! Yeah, I'm tempted to call Bright House and tell them, “I'm on my way. You've all getting a $1,000 when I show up…just wait for me.” So again I wait and wait. Another day off or half-day work! Now, I have taken 3 1/2 days off just to be able to watch that new show "Revenge" on Wednesday nights!

On 5/27/11, my husband and I dropped off the Modem, received a receipt and a print out of my account showing a balance of $604.11. I was told I will receive my credit within six weeks. .On 9/14/11, I spoke with a Supervisor Litz and she said the account was debited three times, which was not paid into Bright house. A $230.00 adjustment was made three times. She stated she is going to speak to Mannie to shed some light on why the adjustment was taken off. She said multiple times that she does not know what is going on with the account. It is 9/20/11 and I have not received a call or follow up from a representative telling me what happened. I did not authorized Bright House to remove money from my account, I would like my money to be refunded immediately.

I have had Time Warner Bright House since 1996. I have always had problems with the service every time it rains and every time the wind blows hard. Their excuse is that we are at the end of the line that's why we get all the problems. I really feel taken advantage of. They have never once offered to compensate us somehow for all our tolerance of their **ups! I think it's time for me to look for another service. If they were as loyal to me as I have been with them, then I guess we would have something.

On 5/10/11 they called my cellphone looking to be paid. I returned their call and spoke to George, who was very helpful (I thought). He said the same thing .I had to pay $268.00 and the balance would be about $275.00 for equipment charge which they would continue to bill me until I came back down. Then if I decided to have it turned on, I just needed to call them. Or I can call and have the equipment picked up. I was so aggravated that I just paid for services I didn't receive. Then he also told me he could see where I called in January. He said whoever called wanted services to be put back on Feb 4th. Now isn't that odd the day before Trish said that I never called in. George also took my mailing address up here in NY so any future bills would come here. He also said to disregard any future bills, because it is only the equipment charge and wait until October. He gave me a reference #01066R if there is any more problems.

On 5/11/11 they called me to collect the $264.00 I already paid. End of June, I received a collections notice from Brighthouse for $250.01, so I called on 7/20/11 and spoke to Shelly. Apparently it doesn't matter what one person says, because the next time you call that person had told you the wrong thing. Those people are really messed up. Shelly said if the bill wasn't paid in 10 days, the balance automatically goes into collections. Big communication gap between departments. When I told Shelly I was going to call the Attorney General's Office and my lawyer she decided to patch me through to a supervisor. Now I talked to Tanisha, who told me that George misinformed me and she was apologizing for him. She said when you call you could be talking to someone in Orlando, Tampa, Melbourne or wherever. It doesn't always ring into the same office (this place needs a good overhaul). She couldn't help me enough. By the time I got off the phone, I was going back on vacation and she would be adjusting the bill. She said to give her a week to straighten it out and I would see the adjustments in the next couple of bills. On 8/8/11, I received a bill for $88.33, so I called and Dale said the final adjustment would be made. He could see where I was back on "vacation" and had a Credit balance of $24.99.

The DVR-HD pace box for cable is a joke! How they can distribute these things is mind boggling! The state needs to get onto Bright House to have them clean up their act! I am changing to Verizon and will never deal with Bright House ever again. I will blackball them to everyone I know! Faster email is yet another scam! Don't fall for it! Take your money elsewhere, unless you want a cable that is utterly useless, an Internet that is slow as jam, and phone service that is only good for when you need to call Bright House to cancel your service and kiss their pathetic services good bye! Please take your money elsewhere! Please! I am telling you, it will add many years to your life if you just take your money elsewhere even if it is $100.00 a month more expensive!

What do I need to do? I am at the point to where I want to report this to the news, because this ** don't make sense. I am paying for 2 services that barely work. I want a refund. And I want this ** fixed or I just wanted to cancel. What do I need to do? I have called and complained. I don't know how many times. And every one I talked to act like they didn't even care. Like I said, I have been very nice and patient. But now I am fed up.

I called again and the customer person said I should change my billing address because the computer only recognizes billing address and even though I clearly verbalized twice by phone to a customer person about the correct name and address for mailing and was told it would be done, I was then told by the last customer person that the computer only sends to the billing address... what? and he wanted me to essentially lie or falsify my billing address at which time I told him I wouldn't do that and could they just mail it to the right address that I'm giving them.. he would not.. and he didn't think anything was wrong with this. I have wasted so much time dealing with incompetent customer service.. I would have spent my time better banging my head against a wall..

I WILL NEVER DO BUSINESS WITH BRIGHTHOUSE AGAIN.. I DO NOT FEEL THEY CARE ABOUT ANY SEMBLANCE OF QUALITY CUSTOMER CARE. BUYER BEWARE.

I think they checked the level of the pilot, in any way they said it's good and they cannot say what is causing the trouble! Then they changed the modem. The modem used by this company is an old Cisco/Scientific Atlantic model. (Webstar DPX2203C or EPX2203C, that with the battery). By the way, don't replace the modem with another one owned by yourself. That will not work because BH needs the serial no. and the MAC Address and I don't know if they will accept your own. But if they will do, they always have something they can say will cause the problem!

Then they changed in their helpless way all the cables from the antenna outlets to the TV sets. The last thing they changed was the splitter. (If they would measure, the input level and the attenuation to the output connectors would be more helpful!) Then they said that's all they can do in the moment and that it will work now. It really worked for 20 minutes, great! I wanted to reset their super modem, but I nearly could not touch it because it was extremely hot! I turned it off and waited till it was cool again and turned it on again. Internet worked, but the modem started to heat up again. Now I took the battery out of the modem and it got no more so hot! (There must have been a short in one or more cells of the battery). When I had done that, I also noticed that the antenna connector of the modem was not properly fastened, but that was only a side effect and it had nothing to do with the trouble. This modem, produced in China disappointed me about Cisco. I know really better equipment produced from them. That depends on Scientific Atlantic, too, which is now owned by Cisco.

Now I have to say again, that it was late in the evening when the "ordinary" technicians left the house and it was in spring time and quite cold outside. What shall I say, the next day came, the Internet (and telephone, voice over IP) still worked. Then the temperature stated to rise and the Internet failed again! That got always worse while the summer was coming and ended in a complete failure of the Internet! The "ordinary" technicians had not the idea to ask some neighbors, who also use Bright House if they would have the same problem. That probably could bring them to the idea that the (bidirectional) amplifiers which are hanging on the telephone poles and are barbecued in the sun could cause the problem! Those amplifiers have a characteristic curve which may be influenced by the temperature.

I think they also never checked the supply voltage of those amplifiers! By the way, now I am living in an area where the amplifiers are underground and the people living here don't have that problem. (Not me, I never would order Bright House after this, and my next experience, I will describe in the second part of this complaint). Okay, this ugly story will not end here! I must tell you that my wife gave them my e-mail (after that was allowed to her from the landlady) for being able to log in their ESPN access. Meanwhile, we moved out and got our first independent apartment in the US. I had no Internet access for several days. The first e-mail I received was from Bright House about a missed appointment! I called my former landlady and informed her. (We used my e-mail because she is not interested in the Internet). She told me that she reported BH that the Internet (and the phone, voice over IP) completely failed. (With her cell phone, remember a Bright House phone is always as good as the cell phone besides it!) Okay, they could not know that with my e-mail, but it is a really "ordinary" idea to make an appointment via the Internet if the Internet is reported failed! In any way, after some phone contacts (cell phone) the "ordinary" technicians had been there with the result that they told her, they cannot find the trouble! Now she is a customer of AT&T! She should have had done some month before! I would like to see the reaction of my former boss if I would tell him that I cannot solve the problem! Depending on that now, my experience with the call center or hotline or whatever it is from BH. After I read this e-mail, I called them and wanted to explain to them that they should not use my e-mail. Answer: I have not the right to do that; it must be done by their costumer! Great, I don't have the right to determine who can use my e-mail and who cannot! In any way, that's over now!

At last, let me say something about their TV supply. On the first view it looked good. (She had only the analogue package.) They had all channels which seemed to be interesting for the average people. (News, sports and movies) But after a short time, I noticed that the commercials are brought mostly at the same time that it will be uninteresting to change the channel! In my new home, I only get digital TV, programs free to air with an indoor antenna and a converter (41 programs). I never liked cable TV and to pay for something I can get free. Therefore, I always use a satellite antenna before and I don't know if that is allowed in those apartments. But what I found out was that there are fewer commercials, even on programs offered by Bright House! That means, they cut the programs and add their own commercials to earn more money! I think that it’s impertinent because they are not cheap and if I pay for something, I don't want to have commercials! By the way, you can see the cuts; it is not made in a professional kind!

Now to the second part of my Bright House Story: To write that, I must tell you something about my history and my former profession in Germany. I worked there as a communication technician in government service and I got one of the best educations in any field of communications and broadband technology you could imagine! And I can prove that with my documents! And that service had been privatized and we, as officials, got the chance to get retired 10 years earlier. I desired to start a new life in the US. Among others, I also send three applications for work to BH. I always got the answer, that they hired someone who seemed to be better. If you look to their descriptions of the knowledge they expect, it seems more important that you know how to dig the holes for their RG59-cable (would be better to burry their managers), to use a ladder and to lift some heavyweight, instead a good based knowledge about your technology ("some electronic experience"). I think, that means if you know how to connect your DVD Recorder to your TV Set, you are "ordinary"! If you compare that to the application process of AT&T, you will see that they make an online test before you can send your application. But AT&T is only hiring salespeople in the moment! Back to BH. During my time in Germany, I had to work with much more complex and difficult systems than that what is used by BH. In some cases, that was even security relevant. If I would have had the knowledge of an average BH technician, I even probably would endanger the life of people! I said before, I would like to see the reaction of my former boss if I tell him I can't solve the problem. I think that would have been the end of my career! It was uninteresting for Bright House, too, that I have a good knowledge about computers. That means the operation of all Windows systems (Windows 95 to Windows 7), the function, repair, construction and setup of computers. The administration of greater PBAX Systems (or even central exchange) is also not important for them! If I should apply for a job with BH again, I would write to them, “I know how to plug a power line cord into the power outlet!” I think that will give me a real chance. But do I still really want to work for this company? I think that will be a disaster for the company and for me!

My final recommendation is: "Stay away from this company as far as you can! They don't care about their customers; they only want your best: your money! If there is someone who’s reading this and wants to give me a chance for "The American Way of Life", he shall post the name of his company in this forum, I will contact him. I am US resident with green card, Social Security number, a permit to work in the US, and a Florida driver’s license. Now the last thing I have to do is to apologize for my English, but I am in this country only for about eight months, and I like it!

Never was a rebate or discount ever offered even after suggested. More important, nothing was fixed. Oddly, when the tech rep arrives, everything works 100% great. The other 99% of the time, bad, bad, bad, bad. I guess it's time to shop for something else. This is torture. On the positive side, the net has gone down only two times in six months. One time, for about 12 hours. Oddly, it fixed itself (really?) just before the rep arrived.

In addition, the digital cable picture was often pixellated and the sound garbled, and they changed out the cable boxes which made absolutely no difference to the quality. We had no less than 10 service calls during this time, for which someone had to be here at the house, costing us time and money, and merely adding to our frustration.

We were told, each and every time, that the problem was not in the lines, but something in our house: they blamed the modem, our inside connections, and even our TVs, and they never once admitted that the problem was on their end. On one occasion, we had called to cancel a service appointment we had made, and they still showed up. And every time we called for service and gave them a specific phone number at which we were to be contacted, they never once called the number we gave them--they usually called the landline, which was part of the problem about which we were calling.

Our service tickets were "escalated" many times, and still nothing changed, and they eventually offered us a "deal" for all our troubles: they added some channels to our lineup, including a slew of sports channels no one in the household was interested in watching, and Showtime/The Movie Channel, which are the bottom of the barrel when it comes to movie channels, and dropped the price by about $25 (but this price was only good for one year). But the problems with their services persisted...until AT&T service was made available in our neighborhood, at which point all of these problems miraculously disappeared.

When we were told our cost for their services would be $10 more per month (following the first year's expiration of the "special deal" for all our trouble), I called them and asked for a price on their service if we disconnected the phone, since we had cell phones and little need for a landline. The price quoted to me was actually more than we were already paying, and not much less than we had been paying before the discount!

On May 18, we had AT&T service connected, and we called to have our service with Bright House disconnected. At this time, we were told that all services were disconnected and that we need only return the equipment, which they considerately (or so we thought) offered to pick up from our house. We were also told that we would have access to all email addresses through Road Runner for 30 days. The pick-up day was scheduled for May 29, but we had something else come up, so we took the equipment back to their local office ourselves on May 28 and explained that we had a scheduled appointment for them to pick the equipment up and that it should be cancelled.

On May 29, I received a call from a rep telling me that I had an appointment, that the technician was at my house and asking why no one was there. I explained, and the woman argued with me, furthermore telling me that they needed access to disconnect our service. When I told her that our service had already been disconnected, she argued with me some more. This went on for 10 minutes, and she finally stopped arguing once I'd explained that no one told us any more access was needed in order to disconnect anything. Still not certain what they did at the house, since we were not home at the time, the splitter device attached to the back of the house had been returned along with the other equipment, and I am not aware of any other equipment they might have needed to collect.

As for our 30 days of email, that lasted a little more than a week. When I called to ask why we did not have access to our email for 30 days, as I had been told when calling to have the service disconnected initially, I was told that "It varies...sometimes it can be immediate, and sometimes it takes awhile."

This is supposed to be a communications company, but their communication ability with regard to their internal communications and their communication with their subscribers leaves much to be desired. And now, as AT&T is setting up service in various neighborhoods, Bright House is going around in those same neighborhoods and trying to get folks to sign contracts.

I just called in for service and was told I had to pay $70.00 to have someone show up for a modem acting up. I asked for more cable since the tech cut it in half upon installation. Again, I had to pay $70.00 just to come out here. They have terrible service and rude telephone reps. I can't wait to move to an area with more providers. I didn't think I could have a service worse than Time Warner. Way to go Brighthouse. What happened to all the "asterisk free" ad campaigns? When I call to talk to your reps, it’s clearly a lie.

Secondly, I'm not sure if other cable companies do the same. But it's beginning to be frustrating when we have DVR set up to record the desired shows, as it's meant to do, only to find the shows with titles that doesn't belong and miss the intended shows. It is happening too often, not to mention the overlapping of each other show. Sometimes we have to reprogram shows because it won't function correctly after a while. This has been the subject amongst other friends/customers. And I have to say, one may start to question, what is the purpose of paying extra for a DVR or the purpose of one? DVR is very convenient to me and for the family. But I feel sometimes they just don't care how disorganize they are and how much they get away with.

My son went out to find out what the guy was doing. He was digging a new underground line to lay more cable. The cable has not been in an issue as far as reception goes. My son pointed to the low hanging cable line. The guy said, "I'm not the guy that handles that". I called Bright House again, 8th time by now. I put in another order to repair for tomorrow. Hopefully, they won't send another guy with a shovel. Why do you need a shovel to repair an overhead line? Duh? Guess I should have stayed home from work, stripped ** naked, painted myself red, stood underneath the cable line and pointed up to it so they would get a clue. Anyone wonder why Bright House is still in business?

There was only two people ahead of him, waiting. My brother gets to the counter, holding the box in his hands, tells the overweight Latino woman with red hair what was going on, and he wanted to get another box. She then started yelling at my brother, telling him that she did not have time for this, and that he should have had everything ready before he got to the counter. My brother slams the box down on the counter, tells her to keep the box, and turn the service off. By now, there were 3 people behind my brother, who heard all this, and it just so happened that one of my neighbors was standing in line, and heard everything, and he is Latino as well, and states this woman was loud and hateful.

I called that morning to request the service be turned off, and according to the commercial they were running, if you're not satisfied in 7 days, there are no fees. Bright House has called me twice, for the amount of $122, then for $56, for only having service for 5 days, and it only worked for 3 days. They cant seem to figure out just how much money I should pay them. They will not honor what they were running on TV. It is a scam! They caused my brother to have a serious panic attack, and he had just gotten out of the hospital.

He wanted to get another box. She then starts yelling at my brother telling him that she did not have time for this, that he should have had everything ready before he got to the counter. My brother slams the box down on the counter, tells her to keep the box and turn the service off. By now there were 3 people behind my brother who heard all this. It just so happen some of my neighbors was standing in line and heard everything and he is Latino as well and states this woman was loud and hateful.

I called that morning to request the service be turned off and according to the commercial they were running, it stated if you're not satisfied in 7 days there arer no fees. Bright House has called me twice for the amount of $122 then for $56 for only having service for 5 days and it only worked for 3 days. They can't seem to figure out just how much money I should pay them. They will not honor what they were running on TV; it was a scam!

And when I told them to take the phone off (we rarely use it, since we have cell phones), I was quoted a price higher than the promo price with the phone! Today, the modem went down over and over again for an hour (same thing happened yesterday). When I tried to call Bright House, the call wouldn't go through due to the network being busy, which suggests to me that I'm not the only one losing their internet and landline. They deny that it's an area-wide issue, but I have to wonder.

When I finally got through, I spoke with a supervisor who had the nerve to tell me "Whenever you have a problem, you need to let us know as soon as possible," and this after having told him the situation and the 20-something calls and 9 service calls! Do these people actually expect folks to call them every five minutes? I told the guy about how their automated system and techs always call the landline when I specifically tell the person writing up the service call to call my cell number. I laughed and said, "You are a communication company, and your internal communication is no better than that?" He had no comment.

In addition to the internet issues, we've also had ongoing cable issues. We have two DVRs in the house, and both of them have been switched out. But over a couple of months, these have started to have problems again, with picture pixelation and sound garbling. They don't have any way to transfer the programs recorded on one box to a "new" box (they're all old, refurbished boxes, from the look of them), and so anything recorded gets lost. It’s just a huge pain in the neck! Overall, this is the most horrible experience I have had with a single company. I'm hoping to see something done, very soon, to remedy these issues for good.

Could you please help me resolve this problem?

I didn’t have any money at the time to pay for one so I had to spend my time looking from website to website for a good free anti-virus program. I found one in avast! That’s when the real trouble started. Their anti-virus program wouldn’t uninstall from my computer. I spent at least 2 days trying to uninstall it. When I finally did get it uninstalled, using safe mode on my computer, I installed the avast restarted my computer, only to find out the magic jack on my computer wouldn’t work!

I spent at least another 2 days chatting with the technicians trying to figure out what the problem was but couldn’t! I was constantly trying to restore the computer the computer to a previous restore point but it still wouldn’t work. Finally I decided to restore the computer to its factory condition. Like I said at the time I had no money not even to buy some DVDs to back up my files but I did it anyways. I had a lot of CD-rw CDs but the computer wouldn’t use those for some ** reason.

Anyways after restoring it the phone worked the computer was like brand new. The only problem now was since I didn’t back up the files I had to spend another three days getting my favorite websites back. The biggest problem happened with my music file sharing service. [Aries] they made me get a new subscription which cost me $15 dollars. I figured it was a small price to pay for all this crap to finally be over but I still blamed them for all this misery so I held back the $15 dollars on their next payment. Bright House decided they were not responsible for anything and started demanding their crummy payment. [By the way it also took me another 2 days to download all my music files back onto my computer]

When it came time for my next payment I went and decided to give them their crummy money because by now I knew what kind of people I was dealing with. I mailed the payment and went home. Next morning my internet and cable were shut off. I called them up asked them what the problem was, I mailed it. I got excuses from them so I went back to the bank drew out another payment for them went there where they informed me that my service was back on. Came home it was back on.

Now here’s what’s really got me ** now. About a week later their modem started to act up. I couldn’t access the internet, so I called them told them the problem. They sent a technician to my house yesterday. I asked them before he came isn’t the problem with the modem located with the signal outside? He said possibly when he came here he brought a new cable box with him. He came in took the old box replaced it with a new one then came over to the computer to check on the modem. I got up because I was on it; he sat down for 5 minutes then got up and told me he fixed it.

He was acting real weird during all this time. Anyways he left I didn’t think nothing about and sat down to watch TV. About six hours later two friends came over wanting to use my phone. Went over to the computer and the computer was on but I couldn’t get anything on the monitor. I tried to restart it. But it was taking a real long time. When it came back on there was a huge message on there about the firewall on my computer! It was shut off! I tried to put it back on but couldn’t, then I remembered for some reason earlier the computer shut down for some reason but I didn’t think nothing of it until now. I started to panic when my firewall wouldn’t come back on and tried to open help and support, with also the control panel but it wouldn’t work or open.

I tried to restart that would not work. Finally I put the computer in safe mode to open the firewall. It opened then I picked a restore point. Restored it then restarted. Luckily my computer cane back to life. Then I started thinking about this technician. Why did he have to access my computer to fix the modem? What did my computer have to do with that? Why didn’t he leave any paperwork when he left? He took the old cable box brought a new one but didn’t leave any paperwork? Why was he acting so strange?

So right now I’m requesting the paperwork or work order because I want to know what he did when he was on this computer. I have a good idea what he did but the only proof I could get is to find out when this computers firewall was shut off. Hopefully I’ll find a way for this computer to tell me. I think he tried to sabotage my computer in fact I’m sure of it!

I called and talked to a customer service agent and he told me he will take care of it. He then gave the (contracted) tech a code and said everything was taken care of. So, when I went to give the tech my deposit and coupon, he told me that he will not take it, because he has nothing to do with the billing and "they" wouldn't take the coupon from him.

Thinking that everything was taken care of, about a week later, I received a bill for the full amount. Now I'm ticked off. I called customer service again and was told that they would have to "review" the recordings which would take about 24-48 hours. But the customer service rep. told me she would call me back sometime that day and let me know what was going on with my account. Needless to say, I did not receive a phone call. So, I called back the next day.

It's been over a week and I haven't heard anything! So I called again today (because the bill is now past-due) and was told that my "issue" has been given to a supervisor and I should hear something soon. Bright house is by far the worst customer service I've ever had! If I could get a different cable/internet I would.

I explained I was at home waiting all morning. They told me it was company policy to call before coming to the appointment. We were never told of their policy but were expected to follow it. I felt like I was working for them. I wonder what my pay check will be. I was to sit by the phone and wait for their call. I was told the technician left a message but no message was on my answering machine. They now could not send the technician and placed me on the all day response.

They could not tell me when the technician would arrive other than sometime in the day. All they could say was they were sorry that I was not told about their policy. But they would not do anything to make it right. After looking on this site, I realized how many complaints this company has with customer service. I wonder if the JD Customer Service Award they received was properly issued. Can a company pay for this award? I have returned my digital box and will be cancelling the service soon.

I think you get the picture. At this point, it has been almost 3 full months and still my services are not working properly. Most recently, Brighthouse contacted me to find out how the service was working. I explained that we were still having some problems, though not as sever, still annoying, and the tech suggests getting a new HD converter box. I reluctantly agree, and they bring out the new box within an hour. I've had the new box for approx. 36 hours and it has yet to work properly. We have had to reboot it at least 4 times today, and it takes about half an hour to reboot. I finally call to complain and it will be Monday before they can have a tech come out.

To their benefit, I have received a credit for approximately two months of service. They were not happy about it, and it took a lot of complaining, but they finally did it. At this point though, it is not really about the money. Get this working correctly. We've had service with them since we bought the house 10 years ago. Why can't they get it right now?

Each time I call the customer service rep tells me a credit will be issued for the amount and I shouldn't be receiving another bill, not by the way I know if that $.05 bill will not get paid then they will tarnish my credit report and as we all know that must be in perfect shape here in Florida! Way to go Brighthouse! Thumbs up for the government! Stressed out! Nerve wrecking. Does anyone care anymore! Inhumane!

Sound volume of TV shows is obnoxious, every time a commercial comes on or when they switch to any other programming.

Just 3 weeks prior, I was making payments by phone to Bright House, and the payments were being returned--it was stated "non-active account." Somebody in billing had input the wrong account number. I am very disappointed in this company and its service to loyal customers. The damage is that now my account is negative of $207.50, including over draft fees. And Bright House will not comply.

However after spending the money (I really didn't have at the time) I find out that the internet was still running slow, so I called them again and they still told me the numbers look good. I told them I wanted someone out to check my lines and to give me a new modem. Well needless to say the guy came out and replaced it but I was still having problems and they ended up coming out about 3 times in less than 2 months to try and fix the problem.

In June 2010, I called Brighthouse because my internet was running slow still and now my cable box is freezing up and not recording. They come out and swipe my box and modem and leave (didn't even check the lines or say anything to me) well that was father's day and the guy was 1 1/2 hours late showing up. That night I come home and my new cable box resets itself in the middle of us watching a show. I call them right away and they tell me someone will be out to fix the problem Thursday but I told them I wanted someone out the next day no matter what and I told them I wanted a brand new cable box right out of the box installed and they agreed to do that. My mother had to come over and wait for them to show up just for him to come in check my cable box and tell my mom there was nothing wrong, so she had him call me and tell me. He calls me and tells me that he did not give me a new cable box due to the limited amount of supplies on his truck.

Needless to say, I was not happy and called Brighthouse right away and they told me that they would have someone out that same day between 4 and 6pm. My husband came home from work early and had to postpone a side job just to wait for a no call no show! I called them up that night mad and they gave me a credit for them not showing up. He told me someone would be out to fix the problems on Wednesday and when they came out they did not find anything wrong with my service and told me everything would be fine. Well, Saturday came around and my cable box stop recording my shows in the middle of the show.

So I called them yet again (are you keeping up this is like the 5th time I have had to call them out in less than a week) they sent someone out and they checked my lines and said nothing was wrong and that the cable box was bad and gave me another on. Well, about 3 days go by and we have more problems. I could keep repeating myself but that would take forever. Here it is 8/1/10 and my internet won't work and my cable box likes to reset itself over and over again and no one can figure out what is causing it to not work.

They did give me a month's credit for June however they will not credit me for July even though they have be called and have had to come out almost twice a week every week. I want to cancel but I love DVR and they are the only company out there that comes to my area right now. I am stuck with paying 140 dollars a month for service that don't work half the time because I work 14 hour days and like to keep up with my shows that come on while I'm at work. The only question now is. What to do?

Okay, who did it? Bright house personnel where the last guys in my attic hooking up the cable, did they do it? Why wasn't it found then and fixed, instead of just hooking up to an illegal outlet. The gentleman said that they could correct it, but it was going to cost me extra to have it fixed. Well, they said their goodbyes and they hadn't been gone 2 minutes, when my wife said the TVs weren't working. We called customer service and reported the TVs did not work and could the repairmen return and fix the problem. Any way after several phone calls later, customer service said that they could not return until 7/9/2010. Customer service told my wife that the reason the TVs were disconnected was because of the illegal outlet. Well, a repairman came and I asked him what he was going to do to resolve the problem and what did they mean by the illegal outlet. He said that the cable did not belong to them. Okay, then why didn't they install a legal outlet when they first came out to install my cable? He had no answer other than it would cost me $65 dollars to correct the problem.

The last repairman said that the other guys from the previous day had told him that the TVs were working when they left (not true). They also said that the cable box was closed and a red tag was put on the box (not true). Suggesting also that I had went into the box and messed with wiring connections (not true). The repairman today said the reason for the TVs not working is that the cable in the cable box was reversed. So, here is what I get from all this. They think I went in the attic and installed an illegal outlet or had someone do it for me (not true). I weigh 275 lbs, can you see me crawling around in an attic that has a hip roof. They also think I went outside, broke into the cable box and reversed the cable leads so that I wouldn't have TV for the night (not true). The truth is that they reversed the wires and they failed to shut and secure the cable box and my guess is they did it on purpose, because of the illegal outlet.

Anyway the repairmen today went and placed a good size lock on the cable box to keep me from tampering with the box again. How ludicrous. He also left without a word to anyone that he was leaving. If this is Bright house's idea of customer service, I don't want any. I'll be looking elsewhere for my service in the future. Now today, 7/10/2010, I received an email from Bright house saying that I had missed an appointment. What appointment? I made no appointment. I do remembering the last guy saying that a supervisor was going to come and talk to me about the situation, but no appointment was set or accepted by me. So, tell me what going on here? - A disgruntled customer

Two weeks later, after not seeing a noticeable improvement in speed, I contacted them and said I wanted to opt out of the upgrade offer. She stated this was not an upgrade but rather the "new rate" they were charging and I had to stay with it or go with a slower service. After hearing that, it was obvious they had chosen to just out right deceive me with an "offer" in order to force me into a higher rate. I chose the slower speed and will drop them like a bad habit when other options are available.

With money tight and economy the way it is, paying the original $55 was already stretching it. They increased it to $58 a month prior to calling me with the offer. They then make this bogus offer with false promise of being able to opt out. This forced me into either paying more when I was already paying too much, which I would do if the speed increase was actually there. It was not. Now, I’m forced into a slower service which does affect my workflow.

In the past four years, Bright House has placed the trap four times and put my RoadRunner out of service, and then when I called for service, Bright House tech said my RoadRunner Service will not work with the device on the cable. So the tech removed the device and put the RoadRunner service back in service. We are paying for service and not getting full service. Bright House puts me out of service. We now, again, have the device on the cable and the RoadRunner service will not work as indicated by Bright House techs. Bright House telephone numbers listed on the Internet for the Orlando, Florida area are out of service just like my RoadRunner service. The listed telephone numbers for calling for service are out of service.

After three days, I re-contacted Bright House and this time was told that they had taken the FX channel and bundled it up with the Encore package and that if I wanted to receive FX, I would have to pay an additional $4.95 per month. I argued that since I have been receiving this channel all these years that I should continue to receive it or reduce my monthly bill. Even though there is no written contract, it is implied. For x amount of dollars your receive, x amount of service, and to take these services away while you are paying the agreed amount seems a bit underhanded. For me, as an individual, there is little I can do. However, since millions of customers may be affected by this, this $4.85 monthly addition to the bill can account for millions of dollars monthly income for Bright House. I believe that this has the possible makings of a very large class action suit against Bright House for intentionally defrauding its customers.

However, I recently had surgery and due to unexpected medical costs decided that it was in my best interest to have my service stopped for a while and restarted later in the year. This is where my complaints begin. I phoned them on 6/4/10 and spoke with Debbie. She scheduled an equipment pick up between 4-6 pm for the following Tuesday. My work hours are until 6 PM so I had to make special arrangements to work on an adjusted schedule and find someone willing to cover my shift, which I did.

I went home and waited, but the technician was a no-show. I called the next morning and spoke with Cathy. I explained what happened, and she was professional and apologized for the tech not showing up, but she said could not help me and would have to transfer me to dispatch. I spoke with Clinda or Glenda, who spoke with an accent and it was hard to tell. I then told my experience to Clinda about the tech not showing up.

this was an "all day appointment", and I will need to be home between 8AM and 8PM. The tech will call and if I do not answer, they will not come by. My coworker, who overheard me, said that she thinks they can send me a box and I would just drop it off at the post office or Fedex. I suggested this and Clinda said that I would have to pay for postage and will be responsible for any damages during transit.

This whole experience with their customer service has left me with a really bad feeling for Brighthouse now. I went from someone who fully expected to be a future customer again to someone who hopes to never do business with them again, since they left me with a really bad customer service experience.

Yesterday, I blew my top and was overly expressive for after a year I had been overly patient. I was told the problem could be the box outside. This box has been worked on each time a tech comes out, which happens to be across the fence in my neighbors yard who has a bad dog. I was told its my responsibility to go to the neighbor and tell him to put his dog up. I did that a few of the times but will no longer do it as the equipment belongs to Bright House and its their responsibility to get to their equipment.

Bright House has outsourced much of their work now, so that explains a lot of it. After a year of being patient with this problem, I refuse to be forced into another service. I have not once had any offer of compensation for being without service. I pay a hefty amount on time each month. All I ask for is service for what I pay for. Is that too much? Stress! Plenty of stress. I'm a senior and this has created high blood pressure each time I turn on the TV and voila, no picture.

To date, there is simply no basic fee you can depend on to pay consistently to maintain a household budget. Fees are so out of control some companies even use that as a marketing ploy! How outrageous. After you are forced to accept the channel package, you are charged for everything under the sun. Cable boxes, DDRs, the right to watch HD channels, even though this is quickly becoming the broadcasting standard. Could you imagine the insult in being charged to watch a channel in color when color TVs were first invented?! You even get charged a fee for the channel listings so you can see what shows are playing at any given time. Yet, if you try to save some money and replace the cable box with a third party item your immediately told no other box will work with the cable companies infrastructure.

Could you imagine being told the only tires you are able to put on your Ford or Chevrolet are their own special tires that they then charge three times as much for? This industry is totally our of control. The saddest part is no one cares enough to force these companies to change their ways, because profit has become more important, and more powerful in this country, than any moral or ethical law we strive to follow. I not only admonish the cable companies for taking such blatant advantage of the consumers wallet, I doubly admonish the state and federal legislature for not giving a damn!

I lose money every time I have to be at home to wait for the service technician to arrive then watch him simply replace the very same piece of equipment they changed before! I can't base my household budget with any consistency because the fees constantly change.

In the meantime, I do not plan to pay for a box I never had and have already paid almost $400 for in the last 5 years.

What a company! I can't imagine working in that kind of atmosphere.The kicker is I have the original work order which proves only one box was installed. Wouldn't anyone think that BrightHouse knows that too and just doesn't want to repay me?