Spectrum Reviews

I give them two stars for fast service, and a great serviceman. Only two stars because they insisted I use their modem in which I lost over 10 Mbps download speed. I am paying $75 a month for 30 Mbps service. They said they don't have a higher speed Internet in this area, but they bought out Time Warner where I was getting over 40 Mbps. Hard to deal with as a company.

Charter Spectrum is the most dishonest company that I have ever experienced. For a few months we were paying for wifi and cable and in August we got behind and they shut us off. That is understandable. but then after we paid our past due balance we still did not have access to our cable. So we didn't pay our bill because we were getting charged for a service that wasn't even possible to use. When we finally had the means to communicate with them and tell them what happened they told us that there was nothing they could do, because our account was inactive. I told them that there was no way our account was inactive, because we were still able to use our wifi. They continued to tell us that there was no way we were using our wifi because it has been disconnected for a whole month.

Had a triple bundle installed today. The gentleman hooked up all three services and then left without giving me ANY information whatsoever including my phone number. I guess I'm supposed to guess how to navigate their services for the television and call somebody with caller ID, or my cell phone to get the number. It would have been nice to have a number to call for problems, which I had 3 hours later with my cable and internet. I would NEVER use Spectrum, they are horrible.

If I could give this zero stars I would. Where do I even begin? I was paying for internet and Tv and told them. I don’t use the tv so they said, “Unfortunately we don’t offer internet alone.” Until one day someone told me that they offer higher speeds of internet for the same price that I am paying now for internet and TV! The internet actually goes slower now but whatever anyway I always pay 2 weeks after my due date. I’ve had Time Warner for over a year and once they switched to spectrum THEY SUCKED! My service was disconnected! I’ve never gotten disconnected before! So I called in. They told me, “Pay $79 by the 12th and you will be fine,” and they restored my service.

One star only because there's no half or quarter star option. Bill more than doubled as soon as introductory expired. Expected it to go up some, but double?? Bought the "Gold" package, which includes HBO, Showtime, Max, Stars and everything else, now for the last three billing periods I'm getting billed for movies I didn't order, didn't watch and don't care about at $5.99 each. Two to three movies EVERY month. There's only my wife and I, and she doesn't look at or listen to TV in English and we didn't by any foreign language broadcasts. She gets her TV over the internet. First month I told them I didn't buy them, the gal said "OK, but ONLY this time!" Now I'm seeing all kinds of "extras" on my bills, too. Slightest wind blows and reception goes to pot. Got better reception with the old roof antenna when I was a kid. Spectrum is NOT a good system. Should be sued out of business for all their false advertising.

We used to have Time Warner Cable before they changed to Spectrum and even then I was upset having to call in all the time with issues related to the internet and being overcharged for services not rendered which became a daily thing! It's now even worse with Spectrum even if you do get anyone on the line to speak to they are still getting used to the system and they falsely represent the so-called "excellent service", etc. by lying and have horrible customer service. I wish I could change companies since the internet never works properly and I am just sick of their B.S. They don't care and just keep charging more with false and empty promises of a supposed great service. I have now had to use my cell phone internet or hotspot and have given up on this idiotic company!

The first service call was a no show and after the 2nd service call (telephone service not working) I was left with no cable tv service. How is it possible that a Spectrum technician can come in to your house with a working tv and when they leave the phone works but none of the TVs? Customer service takes 22 minutes to explain the situation and then tells me 2 hours for dispatch to return my call!!! Let’s see, should I take another day off work to be here so they can undo what they’ve done? Sooo frustrating - send the guy back!!!!

My cable TV has gone out three times in the last 10 days. The outage lasted over three hours each time. It is difficult to talk to a real person and when you do they are not very helpful. Also, I pay for 24/7 cable service and for this to happen on an ever increasing frequency w/o any explanation as to why or even if they have found a cause or solution is unacceptable. I would like a rebate for the lost service and am seriously thinking about switching to another company.

Too many interruptions as far as outages in my area. Messing with my programs while watching. Ugh!. Customer service is good. I don't know why this happens from time to time especially when I'm watching my shows.

Just realized I've been paying for a higher speed than I've been receiving for about 2 years... Maybe longer. I was on a "promo deal "$39.99 for 60 mbps." But I have never received 60mbps speeds. My download speed was around 7mbps. So this entire time I've been paying for 60mbps but have less than 10mbps. I went into the Spectrum store in Ohio and the lady said I was still "grandfathered into Time Warner's coding" whatever that means. They never switched me to a higher speed I've been paying for 2years. So she said she raised my speed to 100mbps... But now I'm only getting 32mbps... And they raised my bill to $44.99. I have had a tech at my house and they told me I needed a new router... And my speed would increase. But no one said anything about updating my modem. After doing research, I have a 2.0 modem that is outdated and can only handle 38mbps.

First of all the internet services are not reliable at all. You will have to reload your modem constantly for it kind of work. It constantly loses the speed. If you are to try to talk to the customer service people, they are rude and not helpful at all. I got SONIC for $40. It comes with the phone line and wonderful internet connection. So happy to switch!!!

On May second 2017 called Spectrum to place account on seasonal hold until I returned in December. Three months of payment for full service was taken from my account while it was supposed to be on seasonal. Called several times and was told several times they had gone back to the notes and admitted a mistake on Spectrum end. I stopped payment in July. They have not corrected the situation and claim it's my fault, even though the employee's notes say I wanted to be placed on seasonal. I think they owe me a credit and they think I owe them. Worst thing is this company will not even call you back so every time you speak with them you start from scratch spending hours on phone.

My experience has been a very disappointing one. Initially, I authorized a 'one-time payment' via check over the phone for services. Several weeks later when I happen to be at the bank I checked my balance before making a small deposit. I knew right away something had gone wrong. The account I used was an account I rarely use & the safest one to use, so I thought. I didn't bother to follow up for that reason. As it turned out in August, 2017 Spectrum was authorized to withdraw one payment of $149.00 when they went beyond that & over drafted my account when they withdrew the payment twice. That 'unauthorized payment resulted in a negative balance to my account.

I was just sent a letter saying my bill is going up again and since they took over from Bright House they have cut channels twice and they advertise better service than Dish because when there is a storm Dish loses reception. But when we get a storm, we lose channels and on good days we lose channels and we pay for channels we don't even use and they'll add programs and charge us for them and tell us that they can't take it off, everyone gets charged.

Where I live it's Time Warner or Spectrum is their new name and my gosh they have the entire westside of Los Angeles on lockdown, how they pulled this type of monopoly off is beyond the pale. Firstly they put their calls mostly through the Philippines or India and that is a bit troubling at times, not that I have issues with either of those two places I just feel like if you can't relate to what I'm trying to convey, it's a bit of a problem. They also charge a month in advance and that is also corny, in my opinion for a second rate service costing 150 dollars per month it all adds up to LAME.

I received the letter today indicating my bill would be going up $30.00 next month because my promotional period is expiring. I called to inquire about any other offers as they had instructed last year when I moved here and started the service. First of all I had to ride the gauntlet of the automated phone system. When I explained the reason for my call I was told there are no other packages available for a reduced rate and I am actually still on a partial promotion but the bill goes up after a year. I asked about the fact my year is not up till January but she explained they prorate...

I decided to upgrade my cable and internet when Spectrum changed names from Time Warner Cable. I was promised a rate of $73 and some change. Come to find out they were charging me double the rate at $138. I found this out 5 months after being charged. Called to talk about it and it took 3 weeks for them to respond to me. Mind you I called them 4 times over this three week period. The final conversation said that I would NOT be refunded my money because I didn't tell them soon enough. All I have to say is this is the poorest customer service I have ever received by any company. No help. No one called me back, ever, after I was told I would be called back multiple times. I was not refunded even though they screwed up. Shame on you Spectrum.

We were never really "happy" with Time Warner but now that Spectrum took them over it's gotten so much worse. They absolutely don't care at all about retaining customers. All they care about is attracting new customers with the low service rates. The cable TV service has constant pixelation with both video and audio dropouts. They keep raising the rates for us "loyal" customers. When we tried to get them to keep the rates lower we were told if we weren't grandfathered from Time Warner, the service we already have would be over $200/month.

While their service has been fairly good it has deteriorated when Time Warner Cable was acquired by Spectrum. I do think they are unfair to old reliable customers as they charge us significantly more per month than they do new customers and they refuse to do anything about despite continuing to send me solicitations for a new customer. It is a good example of how large companies don't value old faithful customers who always make their payments on time.

Been with Spectrum for a very long time. Recently they have stopped doing bill extension for those who can't make a payment at the time and also they have taken away channels unless you upgrade to a higher package. I really can't do Spectrum anymore. They have become quite heartless and It's time for me to leave them.

Where do I begin? I just bought a new home and considering what I paid for it, I was very specific in what I wanted, that everything was to be neat and orderly. I ordered the Silver package which was supposed to include everything I had at my previous residence plus increased internet speed and land based phone service throughout the house. The technicians arrived at the house at the appointed time as promised. The 2 technicians they sent took about 2 hours and hooked up the televisions and computer in most of the locations specified. 2 days later I went to the basement and found cables draped everywhere when they were specifically told where to place the lines and that we were planning to drywall the ceiling, one location in the master bedroom was completely in the wrong location. I called customer service and they sent another technician out who arrived 1 hour late but he reran the cabling like I had asked the first time.

Spectrum's services are very lacking. Our box shuts off & resets, they say nothing is wrong with it. Rings for voicemail can not be changed. Was told to buy an answering machine. Services don't always work.

First, my rate was increased without my acknowledgment. As something my "data" package. I don't recall specifics. Then both of my cable boxes quit working. I called and was told to exchange them out. Ok fine. So I did. Then I get another price increase for upgraded equipment. I was not informed at any time. So, fine. Call and complain and they barely even apologize.

Spectrum was the easiest provider to get started with, also the fastest that's why I have nothing but super things to say about this company. I love them.

My internet seems to be slow at times when I have more than one device running on it. When I have company I am hearing how slow it is from them and when I watch movies it buffers.

Taken over from Time Warner - the service is as slow as any in the States. Up and downloads are slow speeds compared to Asia and Parts of Europe. If it goes down it is down for about half a day, but the help desk is very efficient and will tell the truth for downtime. Sixty bucks per month for slow internet alone - pricey but the only show in town. Some jitter and hang on high def. YouTube.

I was approached to change from Time Warner to Spectrum because they would be faster and I would have more television stations to choose from.... Neither has happened. In fact, my internet is slower.

I actually get the lowest speed and it is okay for me. I work on the internet all day so I do not use it that much when I'm at home. I checked my e-mail, I pay some bills, I'm a look at something I have an interest of and that is about it. I do not think it is a bad price for what I do get and it serves me very well. Their customer service is a little to be desired but I do not have to use it much. I am able to troubleshoot myself and if I have to call them I do and get through it as best as I can.

I had Spectrum internet for a year at $45 per month and not without problems - internet dropped out once a month, had to restart router, sometimes that wouldn't fix and I'd have to call them to ping test, etc. Now that I've had their service for a year, paying every bill on time and in full, my bill got jacked up to $60 per month. When I called them, they tried to justify the increase by saying the original promotion period ended and now I'm on their current best plan and that they could have raised it to the full amount of $70 which they won't do until the following year. The longer you're with them, the more they take advantage of you. Good business practice is to reward loyal customers, not punish them. They're begging people to switch to a competitor and banking on those who don't have another option available to them.

It's been few months my internet is running so slow or actually not running at all. Is this a joke that you provide 60mbps as a starting internet speed? And where is the price starting at $29.99. I am paying two and a half times of that - $65 for just the internet. This is the net speed test today - Upload speed - 9MBPS, download - 5MBPS. And I also did net speed last month and this is the speed I get upload speed - 24MBPS. I want my money back for this is not the speed I am paying for.

They sent a bill collector after me for $70 that I did not even owe them. I paid bill collector because I thought I made a mistake. Spectrum waited 3 months for me to figure out the mistake for myself and call. Said they'd mail me a check. One month later I call because check never came. They have no explanation but they'll send it out now. How is this legal?

Cannot pause or rewind live TV. Freezes constantly. Have to reboot every time in order to watch. Cannot watch recorded shows. Cannot delete recorded shows. Results in error messages. Cannot exit the guide. Service person did not keep appointment; didn’t call. Screen goes black. Stops responding to remote. Channel won’t change. Error message reads “We’re sorry, we’re unable to display recordings. Please try again later. If the issue continues, give us a call at (855) 757-7328. If you contact us, please provide this error code: 8014.” I called 5 times. It still isn’t fixed.

Just moved to a Spectrum cable area and got "service", though I use the term loosely. SPECTRUM INTERNET IS GARBAGE. Pages take MINIMUM 1-5 MINUTES to load, if at all. Open more than one browser tab? Internet crashes entirely. Try reloading? Watch the wheel spin... and spin... and spin... until the browser finally dies. Go ahead, reboot the router. Try different sites. Try a different browser. Nothing will change. Call Spectrum, even; they'll just stall by sending out a technician to replace your router, but nothing will change. You can't fix stupid... and you can't turn garbage into gold. AVOID SPECTRUM! SAVE YOUR MONEY! SAVE YOUR SANITY! (Don't believe me? Do a simple web search; even the New York State Attorney is suing these crooks.)

I have only been a customer since April of 2017. In the last 3 months I've made 28 service calls I have had five service technicians out here. I have spoken to 8 supervisors, none of which are nice and I still to date do not have cable. That's ridiculous although they take my money every month. Also none of these no one knows who the CEO is and no one will give you a corporate office number because I think this is the practice of Bright House Spectrum.

I am reviewing for spectrum internet service that I had in my Brooklyn apartment. I had my own 2 in 1 modem+router that a Time Warner (now Spectrum) staff installed at my apartment with the installation fee $50 in December 2015. I moved to California in December 2016. On March 2017, I received a bill of $75 from spectrum that said that I did not return their modem. I called Spectrum customer service regarding this and explained the rep. that I had bought my own and that I never received a Modem from spectrum. The Rep. said he took care of it and that I don’t have to worry about it anymore, so I threw away the bill and felt relieved. On October of 2017, I received another mail from Spectrum saying that my bill was transferred over to collection agency because I did not pay the modem bill or did not return the Modem.

I have had Time Warner, now Spectrum for a few years since my move to Port Hueneme. Unfortunately, last year I became too ill to work and no longer could afford paying $164.00 a month for TV, Phone and Internet. I spoke to Spectrum several times about how best to reduce my bill, with no assistance. Finally, I went into a Spectrum office, and was told that if I changed my account from Time Warner to Spectrum, my bill could be reduced to $140.00 a month. I have been asking about what I could do to reduce my bill for over a year. Now it appears I have to pay a one time charge of $289.00 because I changed 2 days into the new billing cycle (therefore, I had to pay the old rate in addition to the new rate). I was not told anything about this additional payment.

I sign with Bright House on 12/16/2015. My promotional price was $54.00 for 12 months, on November 8 2016 I receive a letter that said my "special offer is about to expire; however your services will continue at a new price. Beginning with your December 2016 bill statement, your monthly bill will change from $54.00 to $74.00." Now Spectrum send me another notice and it says "when you signed up for your services, you received a promotional discounted rate on your bill. Your discounted rate for your promotion is expiring and your services are scheduled to be billed at the standard rates. Beginning with your next statement, your monthly bill will be approximately $90.00 plus applicable taxes and fees." I call this morning and Spectrum said it will be $105.00 a month. THE BOTTOM LINE IS THAT FROM DECEMBER 16, 2015 TO DECEMBER 16, 2017 MY INCREASE WILL BE $51.00. Could you help with me this issue. Thank you.

We have received numerous offers from Spectrum Cable company that tells us we are qualified to get better service and value on what we have now. Shows on paper what we have now and what our new services would be all for $89.97 /mo for 12 mos. TV+ Faster Internet (100Mbps) + Voice Service No contracts ever. Nowhere on this offer does it say for New Customers Only to get all 3 for this offer price. I went to their office wasted my drive and time to find since I already had all three that I was not qualified for that offer. If I wanted to upgrade it would cost me $129 a month. I consider this "false advertising." If a store did this they would have to honor the offer. We have received over 10 of these letters addressed to us in less than 2 months. What a waste of wood and postage. Hopefully soon we will get another company out in this area that offers internet service. That is the only reason I am still with this Time Warner now Spectrum.

Just moved to another unit in the same building. They left my old account open in my payment going to the account that they were supposed to close... bad customer service, slow internet, rip off. I felt that I was forced to get the triple play to get a "DISCOUNT"... **. Just the worst experience. Can't wait to cancel. Waiting for my lease is over. I will move just to never give a penny to this pig CIA.

As a current customer of Spectrum with only Internet service I received a call from a Spectrum agent that told me I could get an increase in Internet speed to 100mbs for only 1 dollar more than I was currently paying if I combined it with phone service. After several attempts verifying it with the agent that the increase would only be 1 dollar after taxes with no installation charges or anything else. I checked my bill 2 days later and I was being charged 132 dollars, 35 for installation (which was just a tech bringing out a phone cable) and now 89 dollars a month. Talk about dishonest salespeople. To top this off after increasing the speed on the internet I spent most of the day having issues with my internet was speed tests showed me at my highest speed of 32mbs.

I have had a seasonal contract with Bright House/ Spectrum for several years. Came down last Friday... 6 days ago, and still have no phone service. On the chat line with 4 or 5 people, had a serviceman in for over an hour and a half last Sunday... and still, NO PHONE!!! Absolutely amazing. This company is for the **. Our condo association pays the basic, but if it was up to me, I would be looking elsewhere. Avoid these guys at all costs.

I called to cancel my service after 8 days because I had to leave to Mexico for the earthquake situation. I talked to a rep called Nora. She was really nice and told me my account was going to be at 0. I won't have to pay anything. That way when I come back I could reinstall my service. Well I'm back. I called today 11-9-17 and found out my account is in collections and the guy I was talking to said that they can't do nothing about it and when ask if I could talk to someone else he let me on hold for almost 15 minutes, talked to someone else and said I have to pay my past due balance. This is not what Nora had told me and they can't credit my account because Nora didn't write that in her notes. I feel I should not be in collections because they told me my account will be at 0. I find this really frustrating as they can't keep what was told to me from the beginning.

Spectrum pricing is deceptive. I tried to upgrade my service from internet to internet and TV but was forced to buy the triple play --- internet, tv and phone for $110. The next day I get a brochure in the mail for internet and tv for $39.99 each but when I called to get this service I entered a chain of six people only to find out that $39.99 times two is still the same $110 price. I get so annoyed when I call them that the only thing I want to do is cancel my service. They told me I could cancel the telephone but I would still have to pay the same price. And of course as we all know in 12 months the price will suddenly jump to $139 a month.

Only 2-3 months service and we're getting very poor service, and Spectrum doesn't care what they do to the customer... Totally vicious customer service. Reading all the below complaints... Now tells me and confirms to me that Spectrum is ripping people off millions & millions of dollars. Why isn't the government stepping in to stop this injustice? Instead of an actual person breaking into my home robbing me, I'm PAYING Spectrum to rob me.

After inadvertently making payments to my old Time Warner account (I discontinued cable which virtually closed out the old account with them, but kept internet which was now through Spectrum), my statements were now coming from Spectrum (same statements, but unbeknownst to me the account number changed). I contacted Spectrum to have the $$ transferred to my Spectrum account. They acknowledged the credit balance and agreed to transfer funds to cover the amount due on my Spectrum account. Four calls to 4 different CS reps, and the problem has STILL not been resolved.

Bought Triple Play and decided 2 days into having product that it wasn’t worth the money, tried to exchange for only internet and was told I would incur a 25% increase of what the internet was available for prior to trying Triple Play. I call this BULLYING. Someday a real rain will come and wash…

After Hurricane Irma around September 29th we decided to get Spectrum Cable Phone and Internet bundle. Which included one Cable Box only. I was told my monthly price would be $105.00. After 12 days of having the service we received a bill of $441.58. Then on 10/03/17 I was billed $294.47. Then on 10/27/17 I was billed $333.59. All these bills for one month of service. We have already paid $158.00 plus $82.00. I do not understand what is going on. And a lot of people I know are having the same issues. Spectrum is scam!!! I never have problems con Bright House, help please, all my statement are for 37 days!!

Consider that as -1 star please. Thank you. Started my services last year, when I moved to Orlando. Had a bundle for internet, no contract or anything. Suddenly this month, bill is $20 higher. I called the customer service, they told me that they are stepping up. Stepping up what? Do I get better, higher speed internet? "No, you get the same old internet with a lot higher prices." Did anyone send me an email or post regarding this change? "No, why should they?" Did anyone tell me at that time that promotion will expire in a year? No, the technician rather informed me that this rate will stay as long as I had the internet at this apartment. (Really!!!) Can you transfer my call to the person who is capable of making any change? "No way, we are not authorized for that." So, Just pay the damn bill, or go to hell! And yes, you have to pay next month bill, this month. Cherry on the top! Well, you don't have much of a choice, so suck it up!!!

Subscribed for cable/internet/phone 9/2014 with stipulation I can pay bill @ end of month (fixed income). Was told "no problem". First 3-4 mos, kept getting late fees; called & they were waiving as I told them they could pull conversation and see that's what was agreed. I also didn't want my bill to go over $99/mo since my income wasn't increasing. They then said they couldn't keep waiving late fees; fine. I kept getting minor increases often; then serious increases along the way due to expired promotions! I said I didn't want a promotion - charge me a flat rate that won't go up - no such thing.

I have a serious complaint about Spectrum and my apartment complex The Gables. We were forced to include your internet and cable services for an additional $80 a month included in our rent part of our lease, that I did not want. So management advised the tenants that as of August 11, 2017 our personal service accounts with Spectrum would be termed. And that as soon as the internet and cable were installed our first month was going to be free. I have the emails from The Gables to prove it. I am currently being billed by Spectrum for billing dated 09/28/2017 for usage from 10/02/2017 to 11/01/2017.

Spectrum Time Warner Cable is a terrible company. I watch a lot of TV as I am disabled. I like to watch it on my laptop in bed. Right now I cannot watch as there is an issue with online TV. I spoke to customer service. They have no idea when online viewing will resume. This company also has no regard for nonprofit businesses in my area, which is very depressed. So any business is welcome.

I moved today and had called ahead to have my service transferred and was told no problem. Big problem!!! Not only did I have to fight to get the same service, I have to now pay 22.00 more for it! Really? After 11 years with the same company... Now Spectrum buys it and I not only have to pay more for the same service... I had to argue with a superior sounding witch who would not give me her supervisor! Spectrum... I will be looking for different services.

Spectrum cable is horrible. We have had Time Warner for years with sub par service but when Spectrum took over it just got worse. Tv service is even worse than before, now instead of one box for the house and cable service for every tv in the house you now have to have a box which now costs 5.99 per box per month for basic tv channels. As far as streaming services for phone, computers or tablets, don't even bother, they are constantly buffering and loading, it is not possible to watch a complete show without missing half of it due to buffering or loading issues, they say you can watch DVR from devices, this is not true. You can set to record or cancel recordings, that's it. I bought a 30 dollar antenna and receive 56 channels for nothing of open air tv. It's your best bet instead of wasting money on Spectrum. Their service dept could care less about you or any issues you may be having. So in short save your money and buy an open air antenna instead.

We signed up for a bundled service with Spectrum for TV/Internet/Phone. Our first bill arrived October 4, 2017 covering the 10/3/17 to 11/2/17 service period, for $115.51 which is about what we expected. On October 1, 2017 we returned to Spectrum a DVR box since we had no need for it. When we returned it to the Spectrum Office in Rockland, ME we were told that our monthly fee will be reduced because there will be no rental fee for the DVR box. On October 25 we received a new bill for $181.50 for the period covering 11/3/17 to 12/2/17. When we inquired about the high bill, we were told that returning the DVR box took us out of the Bundled package and put us in another non-bundled package... And they cannot put us back in the bundled package even if we take back the DVR box.

I've been a customer for almost 2 and a 1/2 years. Always paid my statement bills which Spectrum called me a courtesy call. Payments were made on the time allowed. I always paid on my bill the amount of past you never ever did I have a problem paying the full amount, on the 25th of this month paid $137.04. Midnight my service was interrupted. I called about my service payment, Spectrum explained through all my years always paid their past due,

Like most other reviews, SPECTRUM IS HORRIBLE! Save yourself the frustration & do NOT go with them! The customer service is horrid & all they do is LIE! They'll send you a bill stating one thing, then next thing you know, your internet is cut off early & you call them to see what's going on & they tell you all this BS that they only see on their end! You know damn well they CAN turn it back on, they just don't WANT to! & they'll make it a big struggle, even when you call them out on all their BS! They do not care to keep customers. So don't even bother going with them.

I have only internet now with Spectrum, and on Saturday I spent an hour and a half on the phone with them trying to determine why we had no internet. After an hour and a half they determined they needed to send a technician out to our home. The appointment was set for Monday between 6-8pm. I was informed by the technician scheduling my appointment that the technician coming to our house would do a call ahead before heading to our appointment. We confirmed the phone number on file, which is the one that is used to reference my account. We patiently waited at our home, then at about 7:30 pm I contacted Spectrum to check on the status of our technician, as I have two little ones who need to get ready for bed. I was informed that our appointment had been Cancelled due to a failed attempt. I asked which failed attempt?!!! Nobody has been here, no call has been made!

Forced to move from Bright House to Spectrum - Now I pay more for less. 200 MB vs 100 MB and they refuse to support my two access points. INTERNET DROPS TWICE A DAY. Awful phone service and idiots will service your house in person. NO OTHER PROVIDER OR WAY TO UPGRADE!!!! THANKS TRUMP!!

Had Time Warner - they switched to what they call it now as "Spectrum." My bill for exactly the same TV package - without even a notice or upgrade or changing any equipment modems etc. went up suddenly $58.00 per month more - said I was on some kind of "promotional" feature that they had come up with. I hope they keep their promise of NO DISCONNECTION FEE - 'cause that is exactly where this scam is going! You wouldn't think the FCC would let them get away with this. The "FAKE COMMUNICATIONS COMMISSION."

The WiFi constantly goes out and even when I had the home phone it would go out for DAYS. The service is terrible. Then last week I had a salesperson come here more than once trying to convince me that I do not have Spectrum and to sign up for a package. Even after I showed him my bill he told me that wasn't possible as I wasn't showing in the system. I don't know who he thought he was fooling, I've had Time Warner for years. That was extremely unethical and makes me question their business practices.

I am a property manager of an apartment complex that provides Bulk Internet Service to our tenants. Originally through Time Warner, until Spectrum took over. This has been a horrible experience. We have no retention department, changing our contract, charges that were not agreed to, disrespectful "representatives". It has been a nightmare. DO NOT CHOOSE THIS. If you can, utilize another company. Do not give this company any of your hard earned money.

I was a Bright House customer. I went in to see if I could lower my bill. They disconnected my phone when I told them not to. When I called to tell them to turn my phone back on and ask again about lower my bill they told me since I went in to have my phone turned off I was no longer grandfathered in to my Bright House rate. My bill went up 30 plus dollars the next month. This sounds illegal to me. I am looking for a new way to watch TV. Everybody should...

Not happy with their internet services at all. They bought out my previous company, Time Warner, and greatly increased the internet speed as to force people to pay more. I was able to negotiate a lower price and keep a slower internet speed, but within the last several months, I can't even watch regular tv on my laptop without the show constantly stopping, freezing, and/or not playing at all. I am extremely frustrated because there are very few options for services in East Dallas and cost are extreme.

On a further call I got someone genuinely helpful who arranged for a technician to come out who replaced the broken outside wire box which resolved the problem of the loose dangling wires blowing in the wind and disrupting my cable reception. Therefore I'd increase my rating based on this.

Don't trust Spectrum's advertising for $29.99 per service (when combined: WIFI, VOICE, TV). I received the ad by mail and then saw it on TV so I called and was told I qualify for this offer and there is no installation charges. The next month I got the bill, it is $137+$64. Then I called to find out why they practically told me that was a bate, then they told me the $64 was for installation. Spectrum is the most dishonest company there is, don't trust a word they tell you.

Service outages, called cust. service, tech says cable bury from box to house is unsat., need new cable in conduit buried. He calls in bury ticket. Dispatch unilaterally cancels that ticket. I restore it, they unilaterally cancel again. I call supervisor to restore, and he assures me notes on ticket will NOT cancel. Today it's cancelled a 3rd time unilaterally. Cust. service & customers not allowed to talk to dispatch, they are insulated from contact and never return messages. So they can decide to just not work and cust. service says "oh well, nothing I can do." This is UNSAT. a company that doesn't do work they promised, cust. service that can't schedule and verify work done or escalate to get someone to do their job... Why isn't dispatch cleaned house and get people in there that actually will do the job?

This is insane, the most nasty people I ever spoken. I been with this company for more than 5 years and it seems that the price is going up every time. So I called to change the plan since I have almost 300 channel and I don’t watch too many TV. I asked for a basic channel and internet. Well after I spoke with 3 people, which they don’t have a knowledge and don’t know what they doing, I asked for a manager which her name was Drew and she was even worse, and rude and sound more like a robot, by repeating herself that she was given me a best deal. Well how the hell you are giving me the best deal, do the math. I have almost 300 channel with internet for $120. And you are giving me a best deal with 9 channel and internet for $100. What kind a deal is this, but yes a best deal for the company.

They unilaterally dropped my service until I paid them approximately $300 which I didn't know I owed. They claimed they had emailed me 5 days earlier but I never received it. After 18 years as a customer their actions and subsequent customer service were terrible. They would not send me a copy of the alleged email and were aggressive in their comments. Since they have taken over Bright House they've raised rates twice and continue to have numerous monthly interruptions. To better ensure I get their emails so I know I owe them money before they disconnect service I asked them to send a paper bill as well to which they told me they charge $1. If you have an alternative get rid of Spectrum.

Spectrum is horrific!!! Please we have to do something. I'm calling for a boycott. I know winter is coming but this company is out of control. This is the worst cable provider I have ever had to deal with!!! My bill was $148. Spectrum took over and it went to $194. I called to discuss this. Was quoted $154 losing channels and my home line. I was fine with that. THEN GET THIS! I was transferred to someone to disconnect my home phone and told I was given the wrong information, he said sorry but... ready for this??? You will still lose cable channels and your home phone and pay $202 a month. I couldn't even respond. I just hung up.

Just about every month Spectrum calls and harasses me after I've told them several times that I don't want to upgrade my service. All I want is internet, I don't want their tv or phone package that they are trying to push down everyone's throat. Why do I need a home phone when I have a cell and why would I pay for cable when I can get Netflix, Hulu and Amazon cheaper and watch what I want. But that's not the straw that broke the camels back with me, about every 2 or 3 months they call me saying that I've missed a payment. How is it that possible, I have plenty of money in the bank and it's on autopay. I tell you how it's possible, they are doing it on purpose. So that you have link a bank account number to your Time Warner account, so it's harder to cancel. But I have news for them, next week I'll be canceling my service with them.

Spectrum, perhaps the most despised company where I live, has the nerve to run incredibly sappy ads promoting its excellence. In fact, locals call it speculum ~ which is a medical device ~ insinuating they screw their customers. How? Price, promises, and impudence. First, my service includes basic tv with no extras or premiums, landline which I don't use, and the lowest internet speed available, all for the amazing price of $156 per month. I am told that this is as cheap as it comes. Though my Spectrum bill has doubled in six years, my income has gone down. When I asked to quit my phone service, I was told that doing so would cost me $15 per month MORE. Charging more when removing a service sounds downright illegal.

Right now when you call them the standard response via automated voice is "We are experiencing a high volume of calls at this time, please hang up and call back." Does not matter what time of the day it is - same response. Useless service provider but there are not a lot of choices out there -- unfortunately!!

I paid a new bill that was 353.00 and then they cut me off. I had service for 3 months. Now I have a extra bill that I never had. This company is a rip off. They told me to call a collection agency. I did. I was told no one had me in their account. No one can help me. I want my money back. They are fraud. No bill. No account.

Worst company ever. Why we pay for service... I have no idea. We can't get any of our channels to work and the internet service is down about 80% of the time each day. We have had someone come out to "fix" the problem. Within a hour or so the problems start back up. Ridiculous to pay monthly for no service.

I’ve had Spectrum (formerly Time Warner) service for many years. I would switch service to AT&T or Spectrum depending on who had a better deal at the time. Both companies are terrible but that’s for another review. Internet service has always been bad with Spectrum but there are no other internet providers in my area and they take advantage of the legal monopoly. If you want the internet speed you paid for you have to call at least every other week for them to “reset your modem” or whatever they want to tell you the problem is. Then After a 30 minute phone call your internet is magically working and you may or may not be able to pry a few dollars of credit out of the customer service representative.

I always feel there is room for improvement. Like letting their customers know when there is going to be a rate increase. I am on a fixed budget so I have to watch every penny. I switched from CenturyLink who was double what I am paying now. Their every month would creep up, with NO explanation.

I called Spectrum yesterday thinking I was calling Bright House. I told them I wanted to set up my internet in my formal dining room area. They said they could do it. First, the service person called me and was making every excuse he could not to show up, I told him to get here and hung up. He gets here and I tell him what I want done and he says, "Oh I know Bright House use to do that but we don't do that stuff." I then asked, "What the hell do you do?" And kicked him out the door. Thank you Bright House for ** us over!! Now we have a cable company that doesn't want to do what everyone else does and is used to. Spectrum you are a piece of ** company!!! ** you piece of trash company!!!

I received an invitation for a special cable and internet combined promotion. When I called to accept the offer the customer service representative very rudely told me that their prices had gone up from the three days prior that I got the offer and it was no longer valid. When I asked to speak with a customer service manager she left me on hold for about 15 minutes before coming back and telling me no one was available that someone would have to return my call. Here we are two weeks later three phone calls in and about 7 emails with no resolution nor any contact.

If possible, never do business with Spectrum (formerly Time-Warner). Customer service is the poorest I have ever experienced. Discovered them digging in my yard one day to replace their cable which did not work any longer (I was not a subscriber at this point). Their effort so far had damaged my lawn, broken the sidewalk with their boring machine, and broke a lawn sprinkler head. I opened a complaint and was assured that damage would be taken care of. Met on site with both Spectrum rep and contractor rep who documented problem.

Bright House went to Spectrum, and Spectrum for my TV with Showtime, one DVR and one HD box and within two years they've gone from charging me $140 a month to $195.31 a month. I called to complain and spoke with Miss **, a supervisor, because everybody I spoke to lied to me. After complaining profusely, I was told I would be charged $185.01 per month, and when I received the very next bill it was $195. TV, telephone, Internet and Showtime. My friends and I are all changing to Frontier (FL) PS. Their CEO signed a $75 million contract to go with them. Nice, huh?!?

I have been with Bright House for many years now. Ever since Spectrum took over the customer service has seriously declined and the service (primarily internet) is basically non existent. I have to reset my cable modem and router every day, sometimes multiple times a day. They always state their signal is fine, etc but my I can access the internet much faster using a hotspot on my phone even when my 4G is all used up.

Poor quality service. I have been experiencing problems with Bright House since I moved to Florida in 2014. Now that Spectrum has taken over it's even worse. They continue to have service outage and my bill keeps going up. Why can't this town in Florida offer more competitive service like Cable Vision or DirecTV? Where I live I have no alternative but to go with Bright House. It is a scam. In the politicians to do nothing to protect the consumer... There was Bright House Spectrum service outage in Davenport, FL today. I have no landline phone, no Internet and no cable TV. This is the second time I called them and told them I want two days' credit. I'm not paying for service that I don't have! If it's happening to you call and get your credit on your account. This is ridiculous.

I have been a customer of Bright House for a few year. On Jun 27, 17 I talked to a bright house employee in the morning (still have record log in my cell phone). She said that Bright House change to Spectrum and she will send out someone to pick my old modem and send a new faster modem between 12-2 pm. The new modem will run faster speed 60 mbps compare to old 25 mbps. And she said our monthly price will be $44.95. A lady showed up to pick up the old modem around 12:30 pm and I asked her "Are you dropping of the faster modem". She said "That person will come behind her". So I keep waiting and nobody to show up to drop off the new faster modem. I called Bright House and asked them and spoke to Victor (supervisor) from North Carolina plant. They said they have no record of the dropping off the new modem but he saw I called in the morning.

Back in 2014 we were currently customers of Bright House we had moved and had to open up a new account. Upon doing that our payments were being put on it account that was supposed to have been closed. They sent me a bill say to stating I owed $465. Upon calling them to settle the issue I was told they put it on the wrong account and there was nothing they could do about it or was going to do about it. I have disputed it several times and still they have not fixed their mistake. Just recently about three years ago my husband decided to give them another chance when we moved to our new home. They continued raising prices changing everything so we cancelled service. they came and picked up the equipment and now they are trying to bill us once again for equipment saying that it wasn't returned.

DVR cable box stuck for 3 days on l-3 with no service. Replaced box 2 times still the same issue. Call services support, reboot device many times, still the same issue. Tech came, check signal and all good but still the same issue. Now waiting for the second tech arrived to my house...paying for something that I can't used.

Prices have skyrocketed. I called about the new pricing and was told that I would lose 40 channels and my price would go up $11 if I went to the same package it was over $20 per month more... I was transferred to retention who offered me a package where I would lose 40 channels but my price would actually go down $8. I agreed. They were able to change to the new package as I was on the phone. I took notes and reviewed to make sure I understood. I then left town for 3 days. Upon my return I find out that I did not lose 40 channels. I lost over 100 channels. I was told that I would have 165+ channels.

We've been w/ Bright House-- now Spectrum for 7 years-- started with exact same package under $100 per month for cable, house phone & internet. Understanding inflation, completely acceptable to expect rate increases over the years. HOWEVER, approx TWICE a year, all the sudden your monthly bill changes, with no warning, nothing. In the past, when we've called to inquire, the company was usually pretty good about putting you on whatever their most recent promotion is, helping to keep the bill reasonable. Now, here we are & in less than 2 months, my bill has gone up TWICE-- a little over $3 last month to approx $151. per month, and now this month to over $167 per month.

We have been a loyal customer of Bright House Network for 16 years and have never had a problem with them. Of course, prices go up and discounts expire; however, all you had to do was call Bright House customer service and they would work with you and offer new promotions/discounts and life goes on. NOW we have to deal with SPECTRUM and the only thing that they can offer is less for a lot more money. Why is this, because we do not qualify for any of their promotions because we are/were Bright House customers. I spent almost an hour on the phone with SPECTRUM customer service and no matter how they worked it out, I pay more for less.

My condo association changed our cable contract to Bright House / Spectrum. On January 1, 2017, my service was changed over. Every bill that I have received from them each month has not been correct. I was billed for a Spanish channel for 2 months. Called to get credit. $20.00 credit was never applied. Showed my account past due because the credit was not applied and showed a balance of $20.00. Was charged $8.95 late fee. Called to get late fee credited and to be sure the $20.00 credit was being applied.

Was called and sold on a $10/month upgrade to add basic cable and telephone line. Was told there would be no installation fee and I would have two boxes. Had one box installed and received a bill that was $50 higher than usual, not the $10 increase I expected. Called and they said there was an installation fee and that another box would be $5/month. I was either lied to or they are incompetent. If the other choices for internet were not so poor, I would drop Spectrum in a heartbeat.

I have contacted the Tech Support several times, I've had techs come to the house twice but the problem continues. I have been told by Spectrum and the HOA that many of my neighbors have also complained about the internet connectivity, and that techs will be sent to fix the problem. Last time I called the internet support tech said the outages in the community has been resolved that same day, and that they could offer for another tech to come and change the equipment.

My father was in the hospital, hospice, and we have to deal with funeral home (Feb-March). So we call, they had a $370+ bill, then they said was now over $700. My son took the March 17 bill and death certificate (March 4th) to their office with the equipment. Bright House Networks know he did not use Feb and March but would not waive it one dime. They bill until you cancel they said (but they did disconnect his service in March; liars too). Well I don't think my Dad could cancel then or now. He's passed. My father died and they still billed him for non usage. These people are crooks IMHO. No respect for my family during this very sad time. All about the money. We paid so probate does not get hung up. People try anyone else, trust me.

My bill continues to increase. They are advertising $29.99 bundles. I currently have basic Cable with Phone and Internet. My bill is over 200 per month. I called about the bundles they are advertising and was told the promotion is not for existing customers. Only new customers qualify. I don't understand. I've been a customer for 13+ years but yet I don't qualify for a bundle or promotion? I asked if there was anything that could be done for their loyal customers and was told there is nothing. When I advised that I would have to shop elsewhere to lower my bill I was told by the Rep "I do understand". I guess they only want new customers and screw all the long time loyal customers. Time for a change.

Coming from the North (Now I am in the South) I was looking forward to getting Xfinity from Comcast. Unfortunately Comcast does not service my area instead I am tortured by Bright House Spectrum which has the worst cable service ever. I barely watch TV as is and when I go on On Demand to catch up on my shows I get an error message or the box will freeze. I have only had this service for 3 weeks. I never thought I'd say this but I miss having Comcast. Bright House is the only option for my cable so I am stuck with it but I am not happy at all. I am also not looking forward to my $150 month bill either for such crappy service.

When Spectrum took over Bright House, I met with the Spectrum rep at the Key Vista clubhouse. He gave me a written quote to switch over my "triple-play" bundle ($29, $29, $29, under $110 with tax and fees). My first bill was $270. I complained to the local office in Tarpon Springs FL and they told me that I would have to bring the written quote to their office (could not send by fax or email). When I brought them the quote, they said they were aware of the problem and that I would get a credit for the overcharge and would be billed at the quoted rate which did not happen. I then contacted Spectrum and they said that I did not qualify for the quoted rate because I was not a "new customer" by their definition. After more complaint calls the charge was adjusted to 170.

I moved to my apartment complex back in 2013 which they had a account with Bright House for cable. I put cable and everything was fine. I had financial problems months later and my cable was disconnected but I paid it to have connected again and continue to make payments. Without my knowledge they closed my account and gave me a new one which I was paying the bill. I periodically check my credit when I see they have put it on my credit report the old account and was charging me over $400. At this time I was getting continuously cable.

I ordered Spectrum service in hope that I could live stream movies and sporting events the same as on my cell phone (I have 4g LTE from a major cell carrier and am able to live stream movies and videos on my laptop with no changes to the settings on my laptop with no clipping stopping and or resetting service from my cell phone to my laptop).

I had Bright House last year for two months, they told me December my rate will go out twice the amount because I was being grandfathers in to Spectrum. December 17, 2016 I had the service disconnected and took all the equipment to a Bright House store. Today is March 15, 2017. I was called this morning and told my service is now disconnected and I have a balance of $900, wtf. I been on the phone all morning and told I need to go to the store. I took the equipment and find whoever to prove they did their job correctly because it shows I have the equipment. Bright House is a rip off. They only take all your money, the speed is slow and they will not log your equipment when the time comes you don't want the service.

I have been a loyal customer with Bright House Networks and have never complained. In December of this year, my credit card number got stolen but my credit card company assured me it would automatically update all my auto payment accounts with the correct number. Unfortunately, that didn't work for Spectrum and I didn't realize it until January. I was only late for my payment by a few days and put in my new CC number and continued on with auto-correct. I thought that everything was updated for my account until last weekend. I occasionally work from home on the weekends and realized my internet and cable were both not working on a Saturday. Thinking it was a technical issue, I called and was told that my account was CANCELLED because of a late payment in February (by again 4 days). Apparently, I had to call to update my new CC number in the system and not just put it in online.

This service is beyond frustrating. On Demand works for 3 minutes then flips back to main menu! Change channels and get "Please wait" message. Then another message "Channel is unavailable. Please try again later". Wait another minute or two and the channel comes through. What a piece of junk. And there is no such thing as escalation! Just go on hold and listen to instructions on how to reboot the modem. If I wanted to troubleshoot your problem and fix it myself I would not have called for assistance.

Bright House Cable has been overcharging me since the year of 2013/14 to present. I moved in my new place in the month of July 31, 2013 with a zero balance of my bill. I was told my bill will be $95 plus tax. They came out on Aug. 1, 2013 to install my cable in my new place. I got a bill saying I owed $145.00 for September which I paid. (Although I called to dispute) I paid $100.00 in October. When I opened my bill in November, the bill was $637.00. Thinking and knowing this has to be a mistake, I called them. These people told me that my bill was correct. I told them that this is a major mistake, and I have never in my life (since I've had cable) seen numbers like this! They insisted that they were right! I told them, "Look I've only been living here for 3 months, and there is no way that my cable bill could possibly show these ridiculous numbers."

I received an offer from Spectrum for internet service at $39.99 for 12 months. After ordering the service I was billed at $44.99 and not the advertised price. After contacting Spectrum I was told there had been a price increase. I questioned that I had sign up for the service at an advertised price at $39.99 FOR 12 MONTHS. The representative said there was nothing she would do and they would not honor the price that they had advertised. I will be leaving them again asap.

I returned to Spectrum in December 2016 after being with another tv provider company for 2 years. They offered me a promotional package for $142.00 (no tax). My bills have been $500 and I have made approximately 13 calls and it's still not fixed. Thus far, I have paid 492.13 in which I should only have paid 300 and I'm ahead of the billing cycle. I have asked for the Corporate phone number and they send me to everyone under the sun. My bill is currently at $400 and I am livid. I can't get anybody to assist me!!!

About 3 days ago I started having issues with my internet service. I pay for 100 download/10 upload service and now my internet is randomly running at 9-108 download /0.3-2.6 upload, yes that is correct. 9 download and point 3 (not 3.0) upload. My service also randomly drops me and my download and upload sit at 0 for a few seconds.

I have been a Bright House customer for many years. It was recently bought by Spectrum. The price of my services increased and the quality decreased. I called to ask if I could get my price lowered so I could stay with them and they said "NO". I tried finding another service and realized my area is monopolized by them and AT&T. I will never use AT&T again and now know that Spectrum knows that they too, have me right where they want me. Two bills, two increase already. Who can I contact about being gouged?

I pay my bills online through my brokerage cash management account. My payment to Bright House does not get posted as paid by Brighthouse. The payment showed up as outstanding meaning that Brighthouse never accepted the electronic payment. The supervisor for Brighthouse says that they have trouble accepting electronic 3rd party payments. I cannot believe that a company of this size in this business can be so out of touch and inept in this day and age. They say I have to send them a payment direct because they can't handle electronic payments! However, I shouldn't be surprised; all of their services are of very poor quality. I can't wait to get back to my DirecTV!

Telesales call from Brighthouse wanting me to upgrade my modem. I had declined before. My system worked fine. Brighthouse offered 60 mbps which is more than I need. I declined again. The rep says no charge for install and no increase in modem rent. Finally, I relented and said come on out. They did and my sister was visiting from out of state. I was not there. When I returned I found that my wifi was disabled and the new modem had its own. I worked for hours trying to get my wifi back up. It never fully has recovered and my printer remains offline and not working. The phones calls drop every day and almost every call. I have since bought new phones and a new wifi. But my tech savvy friends tell me it's best to get a new computer with newer operating system as well as mine is 4 years old.

What's the point of high HOA fee to include cable when it doesn't? I had Bright House/Spectrum internet in my old apt.. Had downgraded to just internet because cable prices were ridiculous. I just moved to a new location that has an HOA that gives all residents free cable, internet and phone. The tech I spoke to that was installing someone else's service said I get 1 HD box, 2 converters, internet and phone for free. If I want wireless internet, it would cost less than $10 a month.

I had Bright House internet services. I was paying $34.95 a month. Very fast, never a problem. Since the merger here in Central Florida the price nearly doubled to $60.30 for the same service. I called customer service and lied to me saying that my promotional price had expired. I was never had a promotional price. That's what I had been paying for the past year and a half. As I told the woman at customer service I will be looking for another provider.

I have been a Bright House customer for several years and have always been very happy with their customer service on helping me resolve tech problems and with making payment arrangements. And the past two weeks my mind has been changed due to the incident. January 15, 2017, I had agreed to make a payment. My bill was $189.56 and I called in on January 15, 2017 to the automated line and made a payment with my bank card which is the same card I use every time to pay my bill so Bright House automatically saves the card number. So I made a payment of $190.00 which I rounded up to make it easier. Went on about my day.

I am not normally driven to the brink of writing complaint letters, but in this case I am compelled by the reprehensible bait and switch tactic of Spectrum customer service. I have been a customer of Bright House for nearly 20 years and basically satisfied with the service other than the rising cost and then suddenly with the transition to Spectrum I lost a couple channels because now they were moved to an upgraded package. This is where things go downhill...

Several automated answers which state "all our associates are busy now, please call back" CLICK! After two weeks of failed attempts, I wait on hold 20 minutes to discuss reducing my service to basic – we have AMAZON, HULU, HBO online and don't need the big package any longer. Being a customer for 3+ years I expected to save a few $$. Nope, although I pay in excess of $240.00 monthly - my rate would INCREASE if I downgraded to BASIC cable?! I saw no other option than to cancel and sign up with ATT. Now I can't get a hold of Spectrum to return their equipment... ugh.

Bright House have just been taken over by Spectrum and already the service has gone down the drain. Prices are rocketing and they don't care whether you stay or go. But if you have a problem they normally attend the same day and there is no charge.

My 87 yr. old mother and 95 yr. old father have been clients of Bright House for at least 15 years. Their bill has always been on auto pay. Recently, a credit card was changed by their bank, and they forgot their Bright House/Spectrum bill was on auto pay, and forgot to send the new credit card info to Bright House/Spectrum, and of course the payment was declined by the old credit card. They received no notification of what the problem was, other than a new bill with a new amount due. The bill was paid by check, and my parents did not realize it was still on auto pay (they are 87 and 95!) but Bright House/Spectrum, with only one payment due, turned off their service for phone and tv leaving them with NO ABILITY TO CALL 911!!!

Ever since Spectrum has taken over Bright House I continue to receive letters from Spectrum saying my bill is being increased by $10 monthly. The letters state that the increase is due to the ending of promotions is the cause of the increase. What promotion? The one I've been receiving for years? Bright House was just recently taken over and my bill has since increased by $30 per month, and who knows there could be more letters in the pipeline... Previous Bright House customers, prepare for increased bills.

On Monday I spoke with an agent of Bright House/Spectrum about my monthly bill for services for cable, telephone and internet service because Spectrum has an advertisement on TV for these same services for $29.99 per bundle which would equate to roughly $90.00 plus taxes and charges for the modem and black box for one TV in my home. The woman said I was not eligible for that service because I was a Bright House customer and this special was for new customers only. But, she did say they had gotten lots of people calling about the same thing. Nowhere on the TV advertisement did it say anything about you had to be a new customer. Nevertheless, Monday the service technician brought a new modem to my home on Monday because they were able to let me get a less expensive package (less channels, etc. for a total of a little over $130.00 instead of the $159.00 I am currently paying... yippee).

It was a great experience going back to Bright House after the nightmare I had with Frontier. Every bill I got from Frontier was wrong and way overcharged. After 4 months of having to deal with their dishonesty I cancelled them and went back to Bright House. The service was faster a better deal and guess what? The bill was correct.

I was told I would receive a credit due to ON Demand service for over 2 weeks not working. Bill came. No credit. So I called. Was told I would get $10. Also spoke w/ supervisor who was rude. Get my bill this month and they didn't honor the credit. I call. Now I'm told I refused the credit. Really? And there is no fee for On Demand? Every time call it's another story. So far Spectrum is the pits! Why would I think anything better...

They cannot resolve any problems, long hold time, useless words. I've had their modem for years. All of a sudden they insist it is mine so I have no wireless service! I've wasted hours on the phone and cannot resolve! So disgusted with them.

This was the very first time I had purchased from Bright House in Bexleyheath. My purchase was expensive and was told I have a five star warranty. I feel it's not worth the paper it's write on. My item did not come with an aerial. I explained this and was told, "Sorry, nothing we can do." It had taken five phone calls to reach this point. I explained, "This item is not fit for purpose as it has a function I cannot use." And why should I beg for an aerial, and why should I purchase one? It's disgusting. When I purchased this item I expect it to come with everything it needs for me to be able to enjoy my item. As I said this was the first and the very last time I will spend my hard-earned money with Bright House.

The customer service is nonresponsive. Gave me the runaround regarding a price increase. They do not care to hear complaints. Just keep saying, "But look, no credit check. Isn't that great???" My credit is excellent. Why would no credit check be a selling point??? Service is poor, unprofessional, do care if customers leave, upload/download speeds are fraudulent. As much as I hate AT&T, looks like I'll be going with them.

We just moved back to FL from up north. Switched from WOW and we were very sorry! Horrible service AND horrible Customer service. Not only did we have to pay another month of WOW to keep our number (that we've had for 30+ yrs) because nobody knew what was going on. I see that YOUR switch from Bright House to Spectrum cost us money, and we were promised a credit, again someone offered something they couldn't. Just like the trouble we had just getting these services. We will be canceling our account and I will write reviews. I hope no one ever has to deal with this, along with having a job, a home, kids, animals and the numerous hours dealing with people who don't care if you have service. What a joke. More people need to write to the BBB about this cable company.

Spectrum is a joke. I was happy with Bright House and wish they would come back. I had 2 accounts with Bright House one for my home and one for my mother who lived at a HOA. This company decided to cancel the agreement with my mother's HOA and not tell anyone. On top of that they decided that "hey let's add TV charges to an account that has been internet only for over a year". At that point her bill went from 34.99 to a total of 215. Are you kidding me! My mother is disabled and on a fixed income. The last email I received from this pack of scammers is that she had a FREE personal upgrade in speeds with NO RATE increases. Oh and to top everything off, they decided to cancel her services.

If I could give less than one star I would! We switched my 90 year old mother from Verizon to Bright House phone service. We started the process two weeks before Christmas. Some of the issue was Verizon not releasing her old number in a timely manner. But, after they released the number, Bright House kept giving her a date that the service would be all set up. I have never experienced such confusion over such a simple task. It is not unreasonable to expect a company to honor its commitment to service especially when dealing with an elderly person with limited options.

I have had THE WORST customer experience of my entire life with Bright House/Spectrum. They shut off our service after a problem with our credit card the day before New Year's Eve without any notice whatsoever that our auto payment hadn't gone through. We spent HOURS on the phone with them the following two days, between the two of us a total of at least 8 calls and 11 representatives spanning the payment department, customer experience, and supervisors. Out of all those phone calls and people only two people were even decent to us on the phone. Every single other person was at a minimum unhelpful and rude, and at worst actually detrimental to the ordeal. Not to mention that every single time we called the minimum amount of time we waited on hold to speak to someone was 18 minutes, and the longest was 40 minutes.

I received a letter from Bright House of an increase in monthly fee from $120 to $135 on Jan. 3, 2017. I called on Jan. 4 to cancel our service and were referred to their Retention Department. After about 30 minutes on hold, I spoke with Suzanne and told her of my intent to cancel our services due to frequent increases in monthly fees. She offered me their "new customer" triple play package for a rate of $128.94 per month and I accepted this offer. In order to get this package I agreed to change over to Spectrum from my grandfathered Bright House service. I had to drive about 10 miles to their Auburndale office to pick up a cable box that Suzanne said I needed to have with the new service.

Very disgusted. Been a customer for 10 years. Cable always been sub-par. Pay for HD channels and haven't had them in 2 months. When call about it they want me to reset box. Phone line don't work, internet very slow. Brighthouse sucks.

Bright House is now SPECTRUM. What a joke! The wait time on the phone is longer -- 25 minutes minimum then they transfer you for another 20 minutes and do not have the decency to tell you are being transferred. You ask for a supervisor and no supervisor comes on the line. Spectrum has a monopoly in Largo FL -- so you are "jacked"! I was transferring service expecting to have a house settlement -- did not happen -- I called BH to cancel my appt and customer service would not listen to me and insisted my appointment was for next week instead of that day -- so they basically ignored me.

I recently had Bright House cable. I called to see if they had any specials going on and I was told that they have a package called Triple Play Gold that will lower my bill about $30 from $203 to $172. When I agreed to the package a tech was sent out to my house and installed some cable boxes. After the tech left I realized that my internet was going very slow. I called Bright House which is now Spectrum to let them know about the problem and they tried to tell me that the first rep I spoke to that gave me the package gave me the wrong information, my bill is now $260.

I was a very satisfied customer for years. In the last 2 years the service started declining with this past year. Your service has taken a nosedive not only with your product but your customer service. I have called too many times to count this year regarding the same issue with either my internet not working to receiving the message "this channel will be available shortly" on multiple channels (more than 11). When I call tech support their solution is to send a tech out to replace the modem (every 2-3 months from the beginning of this year a tech was at my house) in which I continued to have the same issue so needless to say, replacing the didn't work. Well I called again tonight for the same error message and spoke with Alexis the rudest representative ever who help me out a lot. She helped me make the decision to cancel my service just as soon as I find a new provider.

I have had cable since the late 70's. I have always rolled over to whomever bought out the current cable company. I have had no trouble with Bright House. Spectrum, on the other hand is horrible. My bill went up 30 dollars a month with no additional services. I called and asked if it could be lowered. I was told that I could do the same services and they could lower it back to where it had been with the same services. I agreed. One day later my internet is not functioning. I called and they said it had been canceled yesterday. I explained my conversation. The first rep told me the bill with internet would be 207.00. He then connected me to someone else who said I could do internet for 287.00. I told him I wanted to speak to the complaint department. After 25 minutes on hold I hung up. I recommend you find another company. These people are terrible to deal with and customer service is non existent!

I upgraded my Internet service to a faster speed (300 MB) with Bright House last month. I was told that I could go back to the slower speed (200 MB) Internet service at any time without additional charges, and my bill would go back to the original charges. I called today to go back to the slower Internet speed service, and to have my billing go back to the charges that I paid in previous months. Spectrum told me that since I changed my service with an upgrade last month, and now I want to go back, that I have to pay an additional $50/month in charges higher than my previous charges at the LOWER level of service.

Inflated my bill so I went from 140.00 to 158.00 then the guy was like "I can give you the 164.00 package". I was like "are you kidding? I'm complaining my bill is 158.00." It was like it is what it is. But I called Direct. You get phone cable and internet for 89.99. I think that's way better. I believe Spectrum is going to go under Volusia county. Don't have high paying jobs and people can't afford that. And not to mention its repeats everyday on tv.

Received billing December 16, 2016... see they raised billing price $30.00 per month to $284.86. Called to seek information (waiting on mobile 28 min) and they could offer NO relief. That's their new price without giving any prior notice. Asked to speak with RETENTION Dept if they wanted to keep my business and was connected to a R. **. He said that YES, indeed wanted to keep my monthly business... after about 20 minutes on hold he stated that my NEW MONTHLY TOTAL would be $222 with tax each month. Not the best but was somewhat relieved.

Called BHN to see if any discounts were being offered as I did every year and BHN always offered me the best discount as I'm a disabled customer. I spoke to customer service agent and was informed that BHN changed their name and is Spectrum. She advised me that a tech would need to come out and change my box because it wouldn't work properly, so I agreed. The tech came out to my home and tech advised me didn't need to change my box. I ask what additional charges, the agent advised me it would be $8.00. Never mentioned any charges for a tech to come out to my home. And as he left he advised me that to sign my work order to say that he came to my home, which I did. I saw my bill yesterday and saw a $49.95 & $9.95 fee for tech and Wi-Fi installation.

I've been with Bright House for 7 years now and out of that seven years I have had only 3 years of perfect service. I have called and spoken with CEO's even about the problems that have been accruing over that last 4 years and Bright House would contact me with some supervisor in my area and I would have to explain the problem all over again to them and then wait and see if the problem was fixed and they would put a band aid on it so I would go away and then the trouble would raise its head again and back on the phone I go again and multiple techs out to the house for nothing since the problem is on the Bright House side from what every tech that came out has found out.

Brighthouse customer for over ten years. Never late on payments, not once. I got a letter stating my bill would go up from $142.00 to $158.00. I drove to Auburndale office and spoke with customer service rep. She checked things out and then told me I had no choice to either pay the increase or find service somewhere else. She also suggested that I could call Customer Retention to see if they could help, but I called no less than 20 times in the next two days. First time I got a music recording for 42 minutes. Then the second day I got more music for 26 minutes. The rest of the calls were all the same, no one to answer and or speak to just music.

While they were nice to me near the end, it was me walking in with all of the cable equipment and threatening to cancel was when they gave me back a working modem, and it only occasionally went out for short periods of time for reasons that were not the fault of my cable modem/telephony. Anyway this I'm certain. Here is the story. I thought well, I'll get the newer one they have available because they were always telling me I needed to, this was the first big lie. I got one Arris brand modem with telephony and a second and neither would go online nor would the phone enabled portions work on either. Brighthouse could never get them provisioned and I was getting impatient, never calling back as they said they were going to do on the next day. The third one went online which was also an Arris brand with telephony built in but also had WiFi built in but they couldn't get phone portion working.

For more than two weeks my internet service has stopped and I spend more than an hour calling to advise customer service for the problem. I have called several times. They send a tech out and he fixes it. Then it happened again and again. Today was the worst customer service and resolution. A tech was supposed to be at my home between 2-4. No one showed and no one called. I called and asked, they said it was canceled. Now after on the phone with a rude rep named Steven, I finally speak to a supervisor. Tameka was empathetic but again now sending a tech out and I wait now until 6 pm to see if the repeat problem of internet being intermittent gets fixed. Very dissatisfied customer.

I got something in the mail with a Spectrum promotion and called. I was told that is for new customers. After an hour on the phone with a rep and retention department I was told a supervisor would call me back within 48 hours. Of course 6 days later, no one called me back. I called and again spoke to the retention department. Not only do they have no concern for keeping a customer that has been with them for 15 years but they raised my bill $30 a month because my promotion is up and they cannot offer me anything else. I asked again to speak with a supervisor. Again I was told 48 hours and one will call me. I called today and was told take it or leave it. I'm done. I want to know if anyone has experience with AT&T and DirecTV?

I received a call this eve about payment even though I made one today at noon. Called back the number I was directed to. Waited 17 mins 48 seconds for the service to say it was too overloaded to take my call and cut me off. Am now on my third try, as second one cut me off at exactly 17 mins 48 seconds. This is no customer service, but customer ABUSE. No wonder millions are cutting cable. I await the day this company is put to their well-deserved DEATH. RIP. Have had service for years. At new location they have had to come out over 12 times in less than 16 months to fix their own problems.

So I have been OK with the internet service provided. Unfortunately the customer service is a different matter. To be brief I had service interruptions about six months ago. I called and they sent a tech out and said it was my own personal modem, which I had from the beginning. OK so I buy a new modem $80, not wanting to pay the monthly rental fee. Cable is still not working. I spent a whole day on the phone arguing with them while they continued to absolve themselves. On five different calls, each time they "fixed" the problem the new person had to be told the whole situation and each one gave me a different answer as to the issue. FINALLY one gentleman said it was a code issue. Then turns out there are two lines coming into the apartment and the second line was creating the issue. So it is BRIGHT HOUSE'S issue and I had to buy a new modem.

I called the new company Spectrum to see about getting my price lower. After almost 2 hours on the phone they stated they could get me from $183 to $165 which included taxes and fees. They hooked up the service today and it showed much higher price on the work order $240. I called and after speaking with 3 people I was told "sorry but I don't know why he told you that." He had lied about the price and also told me the price was good for 3 yrs and I would be getting that in writing in the mail, after I requested it in writing. My last offer from the company was a $25 a month credit for 3 months. I originally called to just lower my bill. I see a lot of other complaints on here about being lied to also. Not a good start for a new company. I will be taking my business to another company. Both business and personal.

Where do I begin other than to say do not order any service with Bright House/ Spectrum. I have been a customer for 8 years. My service was recently disconnected as I was late with a past due balance of $70.00. No warning of any kind. When I contacted the Customer Service Department to discuss the matter. (After being on hold for 45min) I was sent to the billing department directly. Apparently Customer Service will not speak to you unless the full balance is up to date. I informed the billing agent that I was not upset with him, but that the Customer Service has gone way downhill since Spectrum took over. After 8 years of being a loyal customer I should be able to speak to a Customer Service agent. AVOID this company at all costs since the conversion.

I have decided to give this review because I want people to know just how stupid this company is. I have not been a customer very long, 3 1/2 months. I actually downloaded their app and decided to pay for my bill that way. I have come to realize that I have never received a bill in the mail or through email, so when I was behind this month. I called them and asked why. They told me a technician was suppose to come give me one and they couldn't explain why I didn't receive one or a bill either. Then they told me in order to get any info about my account I had to give them a driver's license that matched the one on the account and an account number.

I usually despise when I see people online complaining about a company that provides them service. This is because I believe in giving both people and companies second chances because let's face it no one is perfect. However, for anyone considering giving Brighthouse Networks (now Spectrum) a chance to provide them service I want to let everyone know the consistent issues I have had with this company. I began using Brighthouse for my internet and cable services in May of this year. Since then, I have had nothing but horrible experiences with this company. I have had numerous tech crews come out to my house within the past seven months. I even had one week where we had SIX different techs come out to our house. So SIX times my husband and I had to rearrange our schedules in one week to accommodate this company.

Moved to the area about 3 weeks ago but before doing so I wanted to take care of my cable provider. I asked them for best package that would include all movie channels. The representative assured me that for $198.00 a month, all of the movie channels would be included. Also told me all of my boxes would be Dvr & hd!! Well to my surprise when I finally arrived at my new house & checked my channels none of the channels we spiked about were there. Gave them a call & the gentleman very careless told me it would be another $90.00 to include just HBO. Not only that they send me a bill for the total of 281.00 for 3 weeks of use of their service, they just didn't care!!!

Where do I even start? I've been a BHN customer for 10+ years. The first 6 and 1/2 were pleasant, not without problems, but they were solved quickly. The last 3 and 1/2 they haven't been able to fix my internet speed. I'm paying for 15 mbps and I normally get below 3 mbps. Sometimes as slow as less than a megabyte. I've had probably 30-40 techs including supervisors out to my house to diagnose the problem as something with BHN and not myself. They've even replaced all our equipment and lines to our house multiple times. Most of the time, if I complained, they would issue a $30 credit to my account.

Make a payment through telephone automated payment and paid one amount and they took out more than I authorized and it connected me to customer service. I talked to several representatives and a supervisor over the course of a week. They assured me I would get my money refunded to my account but that never happened. They gave me the runaround so they wouldn't have to refund my money until the next billing cycle. Never will use automated payment again. I know there are other people they have done this to and it's just wrong.

I have been having trouble with my email account, so I phoned Bright House/Time Warner Cable for assistance with settings. After getting the "correct" settings I tried my email account and received an error message for send settings. Calling back I received different outgoing server settings. This was about three minutes later. When I asked the phone rep why that might be, she had no idea. When I asked to be connected to a supervisor, I was put on hold for over seven minutes, at which time I hung up. Last week I got the same treatment, and a supervisor never did come on the line. Instead, I waited twenty minutes only to be told I'd have to settle for a call back. This is repeatedly the case with Bright House tech support. Their incompetence is only exceeded by their willingness to pass you on to another company, like Apple, Microsoft, etc. Once they've got you, they know it. Absolutely incredibly bad service.