Asurion Reviews

Online claim was super easy... super fast delivery even with the hurricane delay... it was a very easy experience... Fast tracking info and as I stated I only had to wait an extra day and that was no fault of their own. My plan and deductible were right there. All I had to do was pick the phone and file.

Asurion was quick to respond. I needed a replacement phone quickly as I was going overseas in a couple of days. The phone arrived with two days to spare. Although it was not my same color of phone, it was the same make and model. Very pleased with the outcome.

This was an incredibly hassle-free experience. Between my rep at Verizon who helped with the claim and the ease of returning my phone to Asurion, there were no issues or delays or unnecessary expenses. My husband, who did not have Asurion coverage, recently broke his phone as well and his experience wasn't nearly as easy or smooth! Definitely recommend this coverage!

I dropped my NEW iPhone over the side of our cruise ship while docked in Ketchikan, AK. Went directly to the Verizon store. I filed a claim online and it was accepted maybe 10 minutes later. My new phone arrived at my home the next day. THANK YOU Asurion!!! And my iCloud!!!

The representative who took my call was very professional, helpful, & took time to answer questions & asked if could help with anything else or answer more questions. The new phone arrived in 2 days along with a return envelope for the broken phone. No hassle return.

We reported the damage to Asurion via the website and the replacement phone was here and activated within 36 hours. The process was simple and easy to use. Overall, we are very pleased with the service. The entire process was done professional, nice job.

Phone screen was broken, we replaced it and had no issues. Delivery was delayed because of hurricanes but thats hardly Asurion's fault and we still received it pretty promptly. Most people who break their phones are idiots like me.

The agent was knowledgeable and answered all my questions. I was confident that my phone would be replaced. The new phone arrived promptly (2 days). I was reminded by email to turn off the “Find my phone” function. Great service!

It took several days to even know when I might get a new phone as you had none in stock. Then, getting it shipped to me was delayed by a holiday weekend. From loss to back connected, I was without a phone for somewhere between 10 days and two weeks. Getting to a person when you cannot get the information needed online was a real hassle. When I did talk with staff, they were professional and as helpful as they could be. Part was unfortunate timing but I believe some could have been prevented.

My replacement phone arrived the next day!!! I was able to transfer all my items on my new phone within a day. I would recommend having insurance for iPhones. They have so much valuable information on them. It's not worth taking a risk and losing everything!

Everyone was nice... Got my new replacement fast. And I was happy with my new phone and I had a envelope for my new replacement to send it back. They send me texts when It was almost here to my house.

I was pleased with the quick delivery and service. I was thoroughly satisfied with the product that replaced mine and it was easy to set up. Thank you very much. I will continue my insurance with your company. I have always used Asurion and have never been let down.

Two broken phones I've which one phone was only a week old we called and they replace them. The representatives were kind and listened to everything that I had to say, instructed me on exactly what to do and I follow through.

I have worked with Asurion for their assistance in replacing lost/broken iPhones. The customer service representatives provide quick, knowledgable & excellent service! I look forward to working with them in the future as needs arise.

The only negative to my experience was the delay the Labor Day added to my receiving a replacement iPhone overnight. Otherwise an okay experience. It is regrettable how connected to that device I've become. Lowering your deductible would also lessen the blow.

Great service... did a great job. I appreciate it, always a pleasant experience when I use this company. I'm really glad that you guys have this insurance. It was great service. That's all that matter.

From the time I filled out the damaged phone report to the time Asurion let me know they had received my damaged phone after sending me a new one, the experience was easy and seamless. The instructions were clear and easy to follow and not burdensome. Shipping time was excellent, arriving as they told me it would.

Noticed the glass on the replacement phone was cracked the day after I got it. Didn't see it the first day because you can only when it looking at it from the top of the phone. I would have sent it back but didn't think anyone would believe me. I have had cellphones since the early 80's and never had a cracked glass till now.

Took phone to Verizon store, treated poorly, told needed new phone. But none available. Did not get new phone for quite a while 5 to 7 days at least. When got new phone my number was changed and was quite a process to get everything loaded. Would like to have had options on new phone, even if there was any additional charges.

Great service, fast, I felt very satisfied. It came fast and complete. The representative was great and knowledgeable, they had every answer I needed. My phone over heated and they sent me a new one instead of sending a refurbished phone which made me really happy.

Fast, smooth. We are very grateful. Thanks replacement when good. New set up easy. Thank you for the return prepaid package. Nice phone service. I'm very happy I have the insurance. I will keep using your services. You guys have saved me a lot of time and money not to mention the inconvenience. Thank You.

Overall, everything transpired as promised. That said, the guidelines on "when" you will get your phone are vague, which makes it difficult to come up with a "best plan" for the interim, since how long the interim is, is not strictly defined. My phone was no longer available, so it WAS replaced with the same model, but with more memory, which is obviously a nice gesture. If one could possibly be given a solid shipping date of a new phone, it would be really helpful. Everyone I spoke or emailed with was great!

Everything went rather well. Phone repair instructions were fairly straightforward. An improvement could be explaining the SIM card inherent to each phone, and that for some you don't necessarily need to switch them. Other than that I had no complaints.

Service was fast & efficient. Got phone within 24 hours. Only thing is new phone has close to same issues as one it replaced. Home key keeps getting stuck & the battery does not hold a charge too long. Phone turns off for new reason then I cannot get it to turn back on.

The speakerphone on the replacement phone I received does not work. The cord barely fits in the outlet plug unit. Obviously they were pieced together. The experience I had getting this new phone has prevented me from contacting you to get a new replacement. Receiving the phone overnight was the best part of the experience.

My son broke the glass on his iPad. The customer service was excellent! They were very helpful and fast with my claim! They did a great job getting my son's iPad replaced just in time for his birthday! They were prompt and very courteous! They did an outstanding job!

I had an incident where my phone dropped and the screen was completely shattered. I notified Asurion to report the incident and the claim was done immediately. I received the phone within a day or so and I was able to get things fully functioning in no time. The customer service person was very courteous, helpful, professional and knowledgeable.

The experience was great and deliver on time. It was great to go online and do the claim and get the confirmation number. I am glad to get this option for my insurance for my phones. I will surely encourage others who are on Verizon that this is an option for their phones. Thank you.

Well the process for trying to replace your phone was a bunch of questions, but what really got me was my phone the droid was valued at 60.00 but replacement cost was 150.00. Okay. Now that I don't understand?

She was so understanding and processed my claim instantly! That's what I call customer service! She even helped me to understand how my coverage applied for this particular policy. If she hadn't I might not have known it was even covered. Sure made my 3 year old very happy to get a new replacement!

The speaker phone does not work on my phone which is a huge inconvenience. I cannot send this back and wait for another one. Very disappointed in the quality of phone sent to me as I paid a lot of money.

You did great. Placing the request was easy. The phone arrive as promised. I did not have anything to return because it was lost. But we are satisfied with the service we received and feel certain that we will always receive this great service. Thank you.

My replacement request was promptly taken care of and the service was 5 star. I did need to contact customer service beyond the web return site and they were very helpful in getting it taken care of the same day. I received my replacement the following day and I am very satisfied with it.

I had a phone replaced and the replacement was not working properly. After briefly troubleshooting with the representative and the phone continued freezing he immediately agreed to replace the phone overnight. I was without my phone for the day but I had another replacement by 9:00 the following morning.

The timing of the replacement was good. I had to go to a local Verizon supplier to activate it. Now I have no audio on telephone calls placed or received on the replacement telephone. I am unable to find a setting to correct this. The phone went into an update loop yesterday. I went to a local Verizon store where the representative was able to get it out of the loop. We were able to communicate on the telephone, but as soon as I left the store, the audio was gone again. I am able to communicate via the Bluetooth in my vehicle so I'm sure it's the telephone device itself. What do I do now?

My daughter's screen was shattered. We had the option of getting a new phone or replacing the screen. From start to finish the process was easy and fast. The customer service rep was awesome and we have a new phone within a couple of days!

Too many Loops to jump to have my information verify, pricing is a little too high for a replacement phone, but overall everything was great. I got my phone in a timely manner, swimming information from one phone to the other was easy.

Had a phone shipped out for a replacement and received it. Went to set it up would not work. Then you sent me a new one and everything is good. The experience was good and no major issues with anything. Keep up the good service.

Although I did not get my replacement phone in the 24 hour period, my phone happened to break on the same day that Hurricane Harvey hit Texas, so all of the phones were back ordered and there was nothing that could be done about that. I'm sure there were many other people in more dire circumstances than I was. My phone came within 1 week and everything worked out.

I was very happy with the customer service. She was very efficient and everything got done right away. The way that they handled the service was so great. I cannot complain about a single thing. I got my device right away in the mail as well. I was pleased with all the service.

They replaced my device within 24 hours! Only issue is that "refurbished" device side button doesn't work properly. I can't lock the screen and have to wait for it to timeout. Altogether satisfied with the experience. I'm glad I had insurance.

Easy online application and shipping was also quick. No debate with what happened to the Note5 they just replaced it. No issues with the phone either. Looks brand new and works perfect. Wish everything was this easy and I really appreciated that in my time of need.

Everything was awesome. Customer service did a good job. The delivery of the device was quick. I did not have any issues with the process. I would definitely recommend the Asurion protection to everyone. The new device I received was in good condition, I am absolutely satisfied with this experienced. Thanks.

My daughter’s phone ending in ** was shattered just 4 days after activating. Asurion gave me a smooth transition and was very helpful. They were very knowledgeable and got the phone right out to us the next day so she wouldn't be without a phone.

Pleased with the quick response when damaged reported; pleased with the arrival of phone once back in stock; however, the 3 week delay, in between report of damage and receiving the phone, due to out of stock, was a bit inconvenient.

I'm grateful for having insurance on my iPhone because I dropped it, sat on it and the phone stopped working and I was able to get a replacement. It came to my job so I didn't have to worry about theft.

Lost my phone on a construction site during work hours and within 24 hours I had a replacement phone and back in business... Highly recommended! I would recommend to all my friends and family. I was completely lost but not for too long.

Great! The turnaround timing for sending me the upgrade is wonderful and I can use the tablet for certain experiences where a light tablet is needed. I have already enjoyed using it for things that I need a lightweight tablet where I don't have to be as mobile, or where I don't need one of the Apple products that synchronize with my iPhone.

After my iPhone accidentally went into the water I contacted Asurion. After a very short conversation with an Asurion representative my claim was submitted. My replacement phone arrived the next day. I thought there was a minor problem (missing SIM card) and contacted Asurion again. As soon as I did that I found the SIM card and notified them immediately. I was still contacted twice by them to ensure that everything was satisfactory.

My replacement phone has horrible battery life and keeps freezing. My phone that was stolen was only a month old and to pay another 200 to replace it and not get a good phone is lousy. I would have expected to receive a replacement comparable to the one I lost

The replacement of my phone was as easy as filling out a form on the website and waiting for my phone to arrive. It arrived quickly and with all the information to set it up as well as the packaging for returning my damaged phone.

Your company was attentive with my situation, and helped me replace my phone within 2 days! But only when I called 3 times after. Then I started getting the right answers and direction, on how to proceed. Thank you to the last person who helped me.

Initially, Asurion reported that my replacement phone was out of stock, so I expected several days or weeks of waiting. The phone arrived within 4 days, which was great. The service was fast, the communication was great and the overall experience was very good.

iPhone 6s - Processing of claim was very quickly handled. A new phone was in its way in a day. Returning the damaged phone was straightforward, just remove from Find my iPhone and drop it in mail using your return envelope. I am very impressed with the level of service. The only issue is the number of reminders about removing the phone from Find my iPhone but I suppose that is necessary.

Asurion process of getting a replacement phone was relatively painless. The Replacement phone arrived quickly and it was a newer model than the original. I would recommend that if you have a expensive device that you insure it.

We filed our claim, was told a new phone would arrive in two days and it did. The hardest part was worrying about getting the GPS disabled. The new phone works great! Thank you for being a honest business.

All functions on my phone seem to be working fine except my wifi/internet is terrible. I never have a good signal in places I previously did. It often show 1x instead 3G or 4G. I was about to write and complain. It's a bad phone. If a better replacement was available, I would certainly be interested.

Screen cracked on samsung galaxy 8 when I had to remove cover to play music list, slipped and fell. The cover is not adequate in protecting phone. I do wish it did not cost so much, $200 to replace device, this phone can't have screen replaced? Anyways, it's fixed and everything is good. I got a different cover, wish they would of taken that back.

Made a bad thing become a great experience. Had my replacement phone in 24 hours, good clear directions as to how to have everything transfer over to the new phone and be functional. Hope I never need you again, but if I do, I’m glad you are there. Thank you.

It was quite simple to complete the claim form, fill it out and submit it to your staff. I believe I probably received my netbook the very next day. The instructions included with the new unit were simple to follow and within minutes I was up and running again. The return service was hassle free and I was completely satisfied as I have stated. I would highly recommend your plan to my family and friends.

Water damage iPhone 7: The customer service agent was rude explaining the exorbitant deductible. The service cost relation was very unfair. I will not recommend using your services. I understand you want to make money but this was highway robbery!

Very quick and reliable service. Telephone arrived next day by FedEx. Representative was cordial and extremely good at explaining the options available to me. This an example of why consumers purchase insurance on their cell phones with Asurion. They are the best.

I didn't think that I would have received my phone as fast as I did even though I didn't get my phone when I was told. BUT I still got my phone that next day after. Is why I found my decision unbelievable. Thank you again.

The replacement phone came when they said it would so I was able to quickly get back my phone use! They were very helpful and kept me informed of the progress of the replacement phone's shipment. It was also easy to return the damaged phone in the enclosed mailer.

Very great transaction. Love dealing with great customer service and great company. Highly recommend this company and their services that they provide to us Verizon customers. Received phone next day and in a timely manner as they ensured I would.

My son's phone was replaced with a phone that is not fully functional. We tried contacting Asurion about it but we were put through a system of recorded possible fixes but it isn't the bottom section of the screen is not working. You sent us a broken phone and now we are taking extra time to try to get it resolved. NOT HAPPY AT ALL!

iPhone 6SPlus - The first phone I was sent was a refurbished phone. It was horrible. The battery was below 50% in the first 3 hours of the day and it overheated within 10 minutes of using the camera and would not allow me to use the flash. I called back, was told a second phone would be sent, and the next day, received the replacement which was a new phone (not refurbished) and I have had NO issues with it! It was frustrating with the first replacement, but the situation was made right and I've been very satisfied with my replacement phone!

My recent experience replacing my phone was OK, but there were a few things that were a little frustrating about it. I was very happy that my ID, and status as an administrator of the account was scrutinized; this action was very reassuring to know that no one would be able to obtain a replacement phone on mine and my grandmother's cellphone account without proper ID validation, and know that the service we pay for is going to be available when we need it. The need to print up and sign a form, was very frustrating, and delayed my ability to finish submitting my claim by several days, being as for the past few months, I've been in the hospital and have not had the ability to use any of the printers on site, and since me and my family live 60 miles from the hospital, it was several days before my family was able to bring down a printed copy of the form for me to sign and send in.

Was difficult to choose correct categories because phone was chewed up by a puppy. The screen did not crack but the phone was unusable and would not power on. After getting past that part all went smoothly. It was a long weekend so after phone being broken on Friday I did not receive the new one until the following Wednesday. Not the fault of the company, but pia nonetheless.

I was very pleased with the service I received from Asurion. I had accidentally cracked the screen and bent the frame of my phone, which would not have been easily fixed. I had an insurance policy on my phone so I filed a claim with Asurion and received a replacement phone the very next day. Asurion made it easy to navigate through the process with step by step instructions of exactly what needed to be done. Even when I somehow messed up the process they followed up with me to make sure I completed the process correctly. I would highly recommend this service to others who have damaged their phones!

Very quick service, no problems at all, the phone works very well, I was glad I was able to replace it so fast. The service is excellent. I have never had any problems with the company. I will also continue using it as long as I have this service.

This time I will give you guys 2⭐⭐ because I did not get my phone replacement until a week later, that was because my older phone was discontinued and you guys needed to send me the new version of that phone I used to have, but still 8 days waiting for a phone replacement is not fair I think. I had to buy a new phone in order to have a phone until I get the replacement (8 days later).

My Sons phone was broken, filled out the forms and the new one arrived. What could be easier than that. Great experience with no hassle and who needs hassle when you are replacing a kids phone. Other than the phone being damaged in the first place, a painless experience with the wear and tear that my kids put on phones. I would be a fool not to have Asurion.

The customer care representative was very friendly. I got my phone fast without any problems or issues. The customer care representative answered every question that I had accurately and I was very please with the service. I always get nervous when I deal with customer care but I feel confident that if anything happens to my phone that I will get expedient service without any problems. I appreciate the help and now I am enjoying my new phone.

I had a very good experience with Asurion and will be using it in the future. I like the how fast you receive phones and how good the customer service is. This company is one that has never let me down. I have had no problems when using Asurion. They have always been very helpful to me.

Had another phone to me in one day from time I reported it lost. Great job since was Labor day weekend! Called them, explained my bone headed situation (lost phone at airport terminal), they asked what phone I had (Pixel), sent another one next day, with charger! Love these guys!

Was very quick and easy to get replacement device and was easy to return broken device as they include everything you need with your new device along with instructions. Although the deductible seems high it's still cheaper if the phones a total loss than buying new.

It took me 1 Week to get my phone replaced. Only reason it took 1 Week was due to me being so frustrated that I gave up and went Into a Verizon store for help. The process of getting a phone replacement is ridiculous. I almost cancelled my plan with Verizon because of this. The steps are too complicated especially to those who don't own computers and faxes.

The process of completing the claim was easier thanks to the help of the Agent. I was able to get the phone in hand in a short period of time. The knowledge and level of customer service was greatly appreciated. Job well done!!!

My phone was damaged. The gorilla glass broke. I was 100 percent satisfied. Asurion took very good care of me. My new phone works perfect. They were very fast in getting me my new phone. I had awesome service. It was very very awesome service.

I was happy with the fact my phone was insured. I was not happy that it took two weeks for me to get but it was not your fault. It was FedEx's fault. After I spoke with one of your representatives the very next day UPS brought it and I was up and running 2 hours later.

Losing or breaking your phone is stressful. Almost everyone relies on their phone these days for everything. The process with Asurion is pretty painless. The website stressed me out a bit but that's because I suck at computers and internet stuff (I'm too old)... But I got my replacement phone quickly and I'm a happy customer.

The device works but periodically the screen stops working and the home button continues to work. Reset it and it works again. Not real impressed with the phone I got. Am ordering a new one. This is not what I damaged.

The company did a fantastic job with both of my claims in the past year. We were able to get phones replaced with very little interruption to our normal lives. The website is user friendly and the representatives do all they can to ensure a successful transaction.

I received a replacement phone which has some problems. I am unable to use any GPS services on my iPhone. No matter if location is on nothing works including games/apps. Also I'm unable to connect to Bluetooth speakers of any kind.

Website instructions very user friendly. Very simple process and quick resolution. The phone was replaced in a very timely fashion that made any potential interruption to business very minimal. Very happy with my experience and would recommend insuring your phone with them.

If you bought an item new and insure it, that should mean you get a brand new item when you make a claim-not a refurbished item. This is how insurance works. Especially with a deductible as high as $150 which is probably about 50% of the value of a brand new phone for my model. The monthly fee is high for receiving a refurbished phone. Asurion is practically a scam. I will say that the quality of the refurbishment is pretty good, but mine doesn't keep a charge as long. It also took 4 days to ship, with what I've paid they should have used overnight. We as consumers need to demand fair insurance. I'll be cancelling Asurion and looking for something better.

I was satisfied with my replacement phone; but it took way longer than 24 hours for me to receive the phone. However, it was understandable due it being right after the hurricane hit and the mail service wasn't as it should have been.

The screen on my Samsung 8 phone cracked. The agents I worked with were very helpful. They replaced my phone. A new one was sent quickly. Instructions were easy to follow, although I wanted technical assistance to have my entire phone content transferred to their new phone. Everything was successful.

After my phone stopped working, I submitted a claim and received my replacement phone the next day. It came pre programmed and was up and working again in a matter of minutes without any calls to my provider. Excellent value - I'd highly recommend Asurion.

I was expecting to spend a lot of time on this call but the team was understanding and provided a solution immediately. They also followed up to see if I had received the new phone and to make sure the instructions to return the old phone were clear.

The process was relatively painless. And we did receive the device in a very fast turnaround time. So I was pleasantly surprised at the ease of getting all the legwork done and out of the way. Unfortunately the phone we received is not working well and freezes up. Hard restart generally doesn't work, just "time"... So the device itself is actually really disappointing. Obviously a refurb, which is fine. But a poorly operating one.

Asurion was a pleasure to work with. We will continue to purchase insurance for all of our phones from Asurion, and have had their insurance for years. Thank you for your fast and professional service. I recommend having this insurance for the peace of mind it delivers.

The back glass on my son's phone broke, so I needed to file a claim to get it replaced. I ended up having to call after I'd already submitted everything online, but the person I spoke to was very helpful and got everything taken care of. It was a holiday weekend so my son didn't get the replacement phone until the following Tuesday, but that wasn't a problem.

There was very poor communication and the phone I received was not new but refurbished and after two previous attempts to reset the phone and make it work properly I am taking it back to Verizon today and demanding that Asurion replace this phone which has never worked properly.

Replacement of Note 5 - The service was great however due to it being a Friday, I did not receive my replacement phone until Monday afternoon. This was not 24 hours later. This was very disappointing. I do understand the weekend thing, however all delivery services delivery on Saturday, why did I have to wait until Monday?

The entire experience was amazing. However I am not happy about having a pink phone. I hate the color pink but was in dire need for a phone. If there is any way to get the color I originally had that would be great. With that being said everyone was beyond helpful.

Not only did customer service drop the ball and give me a hard time but when they sent me my phone it was a worn out piece of trash. Then they replaced it and took over a week to get the phone to me! Just HORRIBLE!! Now the second phone is malfunctioning!!

Just want to say thank you for the fast and reliable service but unfortunately my phone did break 3 days after I got it. Don't know What else to say but I would like a new one again but I don't want to pay $200 for it. I know that see what we can do and you and have a great day.

The customer service was very good. I first called Asurion and was given the link to fill in the claim. After the proper review was done, I was given instructions as to what to do next. The phone arrived as promised.

Quick, easy, great service. Got my replacement phone in just a couple days despite the hurricane in Texas. No hassles at all and phone was ready to go upon arrival. I am glad I decided to get this service with my phone. Would suggest everyone do the same.

I was very well pleased. Very fast phone replacement service. I have no complaints. Thank you for your service. I would recommend this to anyone who may be in doubt. Unbeatable service and quick. You done what you promised. There is no reason to do anything different than y'all do.

Received replacement phone in about 3 days. Reported on a Sunday. Received by Wednesday. Service agent was helpful. Not sure about remained of insurance coverage because of conflicting answers. Nice to have the insurance but wish we didn't need it.

Excellent rapid courteous service replacing my broken phone. I trust you received it. The phone that you said to me I am exchanging for a Note 8. I did not activate it for that reason. Again thank you for your quick service.

This company and their service is a joke. I have been without a phone for an entire month. I have paid hundreds of dollars for years so that I could utilize this plan in the event my phone was damaged. It has been a horrific scam. I have spent HOURS of my precious time filing claims, attempting to complete claims, being put on hold and disconnected and still I await a phone. My phone was damaged a month ago. Last week I was told I would be upgraded for a better phone with my gb only to find out today that that is not the case and that I might need to wait another week for a phone to come available. I will discontinue this service once I have a new phone. At $11 a month for 5 years I have dished out $660... Money I could of used to purchase a new phone right in the store. I would give 0 stars if it was an option.

Excellent experience. I would recommend to a friend. Fast shipment. My phone didn’t take long to arrive. Consumer service was really friendly. Didn’t have any problems with them. I haven’t had any problems with my phone ever since I got it. They made it easy for me to make my claim.

Very easy to log in and report the loss. The phone arrived when scheduled. No issues. Very efficient. Still stinks that you have to pay $150. When you have insurance. Just think the industry is a racket. Your service was fine. Thank you.

Most of the process was pleasant except for the fact that my replacement is not only refurbished, but defective still. The phone does not carry the network signal if not on WiFi and even then the phone functions solely on the WiFi connection. Very upsetting considering I value the network so much on service being reliable in most places.

After losing my device I quickly was able to receive a replacement iPhone. It came in a day in good condition, appeared new. However the headphones were missing. Also the charger cable seemed of a lesser quality than the original Apple one.

So impressed with the quickness of the replacement phone. So easy to file the claim and to deal with Asurion. Would highly recommend this company. The representatives are very helpful to someone that has never had to file a claim before. Very easy to work with.

The staff at Asurion couldn't be nicer or more helpful. I was very pleased with them. However, the device itself was defective and the battery started failing within a couple of weeks. Thankfully, I'm getting a replacement soon. The staff felt bad about the defective device.

You all were prompt and efficient. What more could anyone ask for? I am very happy with your service. I have had coverage on two of my phones for a long time, and plan to continue in the future. Thanks.

Asurion provided replacement device in a timely manner once Claim was processed. FRS has been a Verizon/Asurion for many years - The Claims Process took an unusual long period of time to process & more difficult than in the past. FRS has 10 Business phones for Sales People & receiving replacement device in timely manner is important.

Filing the claim was easy, the copay was unexpectedly high. But an unexpected phone upgrade was nice. Still felt a little ripped off for $149 I had to pay for replacement when I am already paying insurance amount every month. A review of the policy is recommended.

Asurion was awesome. They were helpful and prompt to respond. Their mail carrier was terrible. They did not deliver as promised which resulted in me losing opportunity to earn extra money. They did not update tracking information and left me in limbo 4 days.

You sent a defective replacement and then took two weeks to send a replacement for the replacement. You need to use better replacements and test before you send. I'm not sure what the issue is but the quality of replacements are not good.

They replaced my phone right away and easy to send back. They did take like 4 days to get here since the hurricane Harvey that hit in Texas took us a while to receive the phone. Other than that customer service was great and had my phone within a few days.

The replacement phone quality was just not there. Paint flaked off the side in the first week, headphone jack cuts out and it was very glitchy. I assumed my case was rare. My wife did a claim as well. Her phone was also of poor quality. Battery life was less than an afternoon without using it and was glitchy as well.

Awful, that phone stopped charging out of nowhere. You sent me a phone that didn’t charge 4 times in a row. I don’t trust this company. Still waiting on a check that was promised to be sent me expedited on Tuesday this past Sunday 10/1/201. Done.

I was satisfied with how quick and easy it was to file a claim and receive my replacement device, but I was not satisfied with the replacement device itself. It makes sounds in my ear on the phone, the screen won’t always read my touch, it lags every now and then, calls don’t always come through, and it won’t make alert sounds when I receive a text or email, when the phone isn’t on silent. I called to see if I could get a different replacement device and they told me to factory reset the phone (which would delete everything I have on it). Which I don’t see how that will help since it was factory reset when I got it and it was already not functioning properly. It would be great if I could get a replacement device that works properly.

Pretty prompt and seamless. The online system to file a claim worked and the new phone was shipped. Quite a bit of confusion over choice of color. We had to phone in a color change to avoid a back order. That option should be before checkout electronically.

We bought insurance to make sure that we would have a phone replacement if anything ever happened, and that it would be quick. My husband's phone was damaged. We filed a claim. We were told the phone was out of stock, and it would be 3-5 days. Okay. Bummer, but we could figure it out. 5 days later... Nothing. We called, we're told it's still out of stock. My husband runs his own restaurant, and needs a phone, so could they send any phone until his comes in stock? No. Any phone they send would be the replacement, and there was nothing even close to comparable. With continued phone calls, and nothing, we received the phone TWO WEEKS later! We had to borrow a friend's phone while waiting. What's the point of insurance if it really does nothing, and we're still paying money for the replacement???

The representative was courteous and helpful. She explained the procedure for submitting a claim and a new phone was in the mail almost instantly. I will continue to have Asurion coverage as it is well worth the price. Thank you.

My grandson's phone was not working anymore and was replace by Asurion. As agreed. We were quite surprised that the replacement was so simple. Usually, we're made to jump hoops to get something promised through warranty. But, Asurion did as promised. For this, we thank you.

The entire process was easy and quick. My new phone came within a few days and everything was included to mail the broken phone back. My only wish would be that the deductibles are quite as high, but I understand it is an expensive phone. I would definitely recommend using this company to anyone. It is worth paying for the insurance knowing that this option is available. Thank you Asurion!

This is the most efficient process in filing claim to an insurance from start to receiving of replacement unit. The web tracking of claim was very helpful. There is no need to stay for long hours on the phone. Excellent!

Went through insurance claim twice due to a problem with the first replaced phone. After a few steps online, received another iPhone 6 promptly which works perfectly. *The only negative thing I can say is that for the insurance annual cost & the $149 deductible, I feel it should be a brand new phone and not a restored to new/refurbished phone. Obviously the first replacement was not "restored to new".

Although I received two non working refurbished phones initially, Asurion did the right thing in the end with a new phone. They understood the frustration of having to mail back two non working replacements in addition to my original phone as well as the problems caused due to time lost without a phone for a longer period of time and rectified the situation.

My daughter's phone was forcibly taken from her. I contacted Asurion and with no hassle they said they would ship a new one to reach her the next day. It did come the next day as promised. I don't know how it could have been any easier.

I've had to use Asurion recently to replace both my wife and son's damaged phones. They responded quickly, and delivered the new phones very quickly. The website is very easy to use, and explains very clearly what steps are involved to ship and receive the phones.

I filed a claim on a Monday. Was promised overnight shipment and arrival of replacement phone. Only to find out it was shipped late and I would not received it until a day later than what I was promised. This is the second time this has happened to me by this company. I'm not sure thing why it happened twice, to me. I am very disappointed by this insurance company. Making false statements. I work on call so my phone is essential to me as I rely on it for work. I'll probably miss a day of work because it was not delivered to me like the customer representative assured me it would be. I'll have to let everyone I know about what a bad experience Asurion has gave me, not once but twice.

I purchased coverage for entire account, including 2 extra slots because the multi coverage only covers 3 lines. We were unable to use the extra 2 slots, there was no way to even register them. I was paying for coverage for months then couldn't use it. For the cost of the deductible we can just buy used phones online. Thanks for nothing.

My phone was not working. I called and the phone was quickly replaced. Then that phone did not work. They were very thorough and replaced that phone. Very quick and courteous! I was very pleased with the level of service that I was provided.

Expected static about the phone that was damaged, but got it replaced right away with no fuss. Very happy with your policy and your service. I will continue to insure my phone with you. You did a great job and quickly. That's all I have to say. Thank you.

Thank you very much for replacing my son's phone after it was broken. Getting through the paperwork was a little tedious in the beginning, but after that, it all turned out fine. He is very satisfied now and so am I.

After paying for "protection" that supposedly covered my phone in the event of loss or damage, I submitted my first claim after the screen on my son's iPhone 6 Plus was cracked. My credit card was charged for my deductible and I was told a mobile repair technician would be at my home the following day to repair the phone. The following day however, the service call was inexplicably canceled. When I called to determine what was happening I was told that they were unable to repair the cracked screen. They helpfully suggested that I replace the entire phone... and pay the $200.00 deductible. By the way, I'm still waiting for my refund... 10 days later.

I enjoyed the quick response times, but not the fact that it was a lesser-grade model and the accessories were third-party. In the future, I may consider not using this service. I would appreciate higher-quality service in the future. Please pass these concerns higher up, so that a change in service is effected.

Our daughter dropped her insured phone and REALLY cracked the screen. Rats!!! But her phone was covered by Asurion. YAY! We completed the paperwork online, paid the deductible, and she had her phone within just a few days. Easy. It's a little pricey, but paying the insurance every month means we didn't have to fork out $1000 for a new phone. I'm grateful for the program!

My phone was stolen and I had no problems whatsoever getting my replacements. Super easy process. Only took about 15 mins to complete the entire process. I walking in to a physical location but it is just as simple as in the store. I highly recommend getting the insurance...

I was impressed with the level of service I received in finding a comparable replacement for my damaged phone. My only complaint is that the new phone I received seems a little glitchy. It frequently completely freezes up and has to be restarted.

Asurion was fast and helpful when replacing my phone. My biggest regret is not getting all of my contacts transferred and not all of my photos were transferred to the cloud. I have not returned my phone yet because I am still trying to get the photos that I want.

All I have to say is Thank you Asurion!!! Always a pleasure. I am very hard to please because I like quality and professionalism and you have met and topped it all! It was a pleasure doing business with you! Thank you, thank you and thank you!

I was VERY disappointed with my recent experience in getting a replacement phone. The amount of time between when I originally filed my claim and when I received my replacement phone was WAY too long. I'm currently exploring other options for phone insurance. I wish my experience was better.

I've been waiting for a replacement phone for over two weeks now! First time, the employee on the phone filed the wrong phone (an iPhone 6 instead of 6 plus), I've contacted customer service when I received the 6 and the man told me "well in my file it says you've received a 6 plus" and that he couldn't do anything about it, he assured me that a supervisor will call in the next 48 hours... Almost 3 days later with no call, I call back and another man tells me that I need to print fill out and scan documents to prove that it is an iPhone 6 plus (even though it was not my fault I've received a 6!) which was inconvenient for me. After having to call multiple times and being transferred between departments which took a lot of my time, my claim was filed again and I've been told my phone will be shipped asap.

Problem was a cracked screen. Able to get a replacement phone in a couple of days. With an email with the tracking number was very helpful. Would recommend this to a friend. Saved me having to buy a new phone.

Asurion was quick to handle the situation, I had a replacement that worked to replace the one I had in less than 24 hours, and for a reasonable price. Worth the money spent every month and the payment to have the replacement. Set up was also quick with their help.

Contact was sufficient with most of the representatives. They were courteous, responsive and knowledgeable. Most of my questions were answered to my satisfaction. I just wish the claim process was easier. I felt that I was transferred too many times.

I could not have been more pleased by the service, pleasantness, professionalism and ease of mind when I contacted Asurion when I had a problem with my phone's screen. The agent was very polite and very thorough and made sure that everything was covered and explained. All my future phones will be insured through Asurion.

I made a phone call to Asurion about my damaged phone. Within 48 hours I had a new cell phone. There were no hassles or snags along the way. The customer service was exceptional. I truly had no idea this process would be so convenient and worry free.

I am very pleased with the service and knowledge of the team of people I came in contact with during this claim. Good job ASURION!!! This is the first time that I had to use this service and it worked just the way I had hoped. My daughter got her phone replaced within 24 hours. I just wanted to say thank you and good job to the whole team at Asurion.