Asurion Reviews

Okay, so weird situation. Bluetooth was not good on my replacement phone (Note 2), so I filed a claim with Asurion ($8/month extends your manufacturer warranty with Verizon Wireless). Sent it to my house. One phone down. Never showed. Waited a day. Called. Second phone sent out. Waited. No show. Tracked it, and for what appeared to be no good reason, Asurion recalled it back. Their associates on the line were friendly about it - but had no clue as to why that happened. Third phone sent out - they said, "Have it sent to your work", so I did. Returned to Asurion. At this point - that's ridiculous.

We purchased Asurion mobile protection for our two i-5 phones with Verizon paying $10 for each phone monthly since May 2013, which comes to $170 per phone, $340 total. One of our phones just got water damaged and we filed a claim. We were told by Asurion that we had to pay an additional $167 deductible to get a refurbished phone and if we did not return the damaged phone following their return instructions exactly that our credit card would be charged another $300!!!! Well, we later found out that one of our phones was available for an upgrade to an i-6 phone for only $200 with no "strings" attached. So why were we paying all this insurance money for?

Asurion is the company that Sprint uses to replace broken phones. I had a hard time getting the phone sent out because someone had to sign for the phone. I ended up choosing my brother's work. Unfortunately, I lost the return envelope to send my phone back. I was receiving phone calls from Asurion about sending the phone back to my work number at 7pm at night and over a weekend, so I didn't get the calls. I am still unsure why they didn't ever call my cell phone. So I called and asked for a new slip to envelope to be sent out. The service agent asked me if I wanted my phone sent to the address the phone was shipped to. I specifically said no, and made sure that they had my home address.

I purchased Asurion through AT&T for an iPhone 5S. I'm into the 2nd week of trying to get my one day replacement. They have all these backlog excuses which are not my problem. They sold a policy that included overnight replacement. After seeing the complaints on this website I question AT&T's responsibility to their customers. The entire thing is a misrepresentation and someone should start a lawsuit against them.

When trying to file a claim for a non-charging iphone, I was transferred to multiple people with different information. I left voice mail messages and emails which were never returned. I was finally told if I copied all receipts, contracts, credit card statement verifying insurance that they would reimburse the cost of the phone with a WalMart gift card. I emailed required documents and heard nothing after two weeks. When I called, they "hadn't seen any information from me." I faxed the same six documents and asked for confirmation upon receipt. No response. Today, after being transferred several times, I was told "with your type of insurance, you pay $200 deductible and we'll send you a refurbished iphone5." I've already paid $200 worth of insurance for the past 20 months. This is a warranty issue with the phone, not user error. I was deceived, lied to, strung along, avoided and will never purchase a Walmart phone or their deceptive insurance.

My apple product was warranty by Sam's through Asurion and it was send twice for repair, because they did not do the repair right the first time. They also switch my power cord to another one of a different color without giving a reasonable explanation on the repair done on paper or by talking to them over the phone. Today I RECEIVED our product back without the findings for the second time. For all I know, they did not do anything, because like they say in Nursing, if it is not written, it was not done. Not only no explanation, but the power cord now is MIA (missing in action; for those not Army savvy), even though they say on the paperwork, that it was pack with it.

If you are paying for this insurance my best advise to you is to drop it. This company does not have your interest at hand, just in your pocket $$$$. They sent me a defective phone and been working on two weeks to get it replaced and phone call after phone call. I finally had enough of them telling me it's under review and for what you sent me a bad phone. So I ask the young lady to talk with the supervisor and told them to keep the phone and don't send it because the customer service is poor, very poor at that. I have filed a complaint with the BBB and added to the Complaint Resolution Log (1959). Hmmm that should say something. Here's the site. Check for yourself. ** Oh ya I cancelled the insurance.

I had insurance on my iphone 5, was stolen from my work. Had been paying insurance for over 18 months at $10 per month. So after phone was stolen, I could not afford to file a claim with hefty deductible so I waited until I had enough money. In the meantime, I activated my old 3gs so I had service. Once I was ready to file my claim, I was told I'd be replaced with a 3gs not a 5. I was told that the phone that was hooked up at the time of the claim would be replaced which is outrageous as I just needed a phone to use. This company is definitely misleading and taking our hard earned dollars. Also nobody above call center authority to talk to, Corporate address is a PO Box so beware!! Also the phone they offered to send is a 3gs and you can buy them used for around 59 bucks, I paid $180.00 worth of insurance for a $50.00 phone. That is crazy.

I dropped my phone in water and went to at&t to file an insurance claim, something I've had to do before that was pretty easy and painless. However this time they informed me about their new alliance with Asurion and told me i had to go online to file my claim which would be "quick and easy". This process was neither of those things. First of all, filing the claim requires you to print a form (I have no access to a printer) and then fax the form and a photocopy of your ID back to them (also no access to a fax). I attempted several times to contact Asurion directly and was told i was being disconnected due to "system errors". So when you initially submit your claim info, it takes up to 24 hours for them to even email the form.

I've lost my cellular phone on 8/2/2014. I claimed to Asurion at the same day. They have never resolved issue by 10/14/2014. The phone line I lost is my primary business phone. I paid insurance premium each month but when I need to get insurance coverage. They have NEVER replaced and I am losing my business and money daily basis. Now I have to get legal consultant to stop Asurion taking money from innocent phone holders. My claim# ** from Asurion never works, NEVER!!!! What should I do?

I paid for insurance for my Samsung Galaxy II for 2 years and still had to pay $199 when I needed to replace my phone. What I got was a crap phone with multiple problems, including a warped battery and chargers that won't make a good connection. I went to Verizon where I bought my original phone and they can't do anything because it's not their responsibility. When I tried to call Asurion customer service (and I use that term loosely) I am told they can't verify that it's the phone they sold me (even though I'm on the phone/phone number) because I'm on that phone. I explained I don't have another phone to call from. I just need a battery that works and a house charger that works. Apparently I'm out of luck. DON'T PAY FOR ASURION INSURANCE BECAUSE THE REPLACEMENT PHONES ARE MOST LIKELY USED REJECTS.

In August of 2014 I filed a claim due to my phone sometimes not charging properly. My phone was charging from my home charger, but not my car (it was not the chargers, but the phone. I took it into a Verizon store to be checked). When the new phone arrived, I did not open the box. I just had more pressing priorities. On October 9th I received a letter stating, "If Asurion does not receive the original damaged or malfunctioning phone by 10/11/2014, you will be charged $50."

Bought their insurance for my son's iPhone at Verizon. My son lost the phone during his summer program in Europe on est. July 8. However, the local program office found it shortly after he had left the country, and promised that all lost & found items (including his iPhone specifically) of the program participants would be shipped back in September. Despite our multiple reminders/requests, the program office would not respond, and now it is October, so it became very clear that the phone was not going to be returned, since it was in somebody else's possession, but we didn't know its exact location, and we had not been able to get it back for three months.

Both of my sons are on my boyfriend's Sprint plan. My youngest son cracked his screen after 7 months. We filed a claim and it was quick and easy. We pay $11.00 a month per each phone for insurance and had to pay a $150.00 deductible for the replacement phone for my son. Last week, my boyfriend's phone, which was in his clip case, fell out and was subsequently ran over by someone else in a truck. We went online to file the claim and the choices of when the incident happened were either "today" or "yesterday." The incident happened last Saturday, but I chose yesterday. Earlier that week, we had his old flip phone turned on because he runs a small business and let's face it, if you don't have a phone, you can't do business, i.e, make money to pay for a phone.

Asurion has designed a clever scam. After paying over one year of monthly payments I filed a claim for a broken Samsung Note 3, only to receive as a replacement a Samsung Alpha - a very inferior phone that they claimed as "comparable". They sent it under the auspices that they were out of inventory of the Note 3 and they were "saving me from waiting" to receive another Note 3. This happened after I had specifically discussed with them that an Alpha would be unacceptable and they assured me I would be receiving a Note 3. I sent the Alpha back and will cancel my insurance.

I lost my phone probably 2 weeks ago now, and have called Asurion at least 10-15 times within this whole process. The majority of the representatives realized I was a bit angered by this whole situation, and were just ready to hang up on me essentially, rushing me off the phone by asking if there's "any other comment or concerns to be addressed." They would not care that I have been having the worst time trying to deal with my phone claim/service request but no one was ready to ask what the next step in the process you are facing to maybe assist. I faxed my request 3 times to the SAME number, and only the last time did they receive the request.

This all started when we got back from Disney World Trip. My Google account got hit. They ran up 300.00 of charges on my bank card playing a Google game by the name of High School Story. Then about 3 weeks later they hit my Verizon Wireless account. They were able to Log onto my account, add a phone and make 900.00 worth of international calls from Orlando, FL to ** in Estonia Region. After running up our bill they hit Asurion next getting a Samsung Galaxy Note 3 and Apple iPhone 5. I really believe that it was a dishonest employee that works at Disney World and is able to get people's log on which is your email address and the password you use. This person either works in Reservations or IT or somewhere they are able to access someone information.

I filed a claim for my Galaxy, paid $150 and received a "new" phone in three days. Sounds good right? 1 week later, the camera failed. I contact Asurion and I asked them to send another replacement. I was told I needed to take it into the Sprint store. Tech at the store found a phone lying around under his desk and swapped the camera module. After returning home, I tried to take a pic and had another camera fail message. Called the store back and asked if they would order another phone for me. Instead, I was told I had to come in again for the dreaded master reset. They would not budge even though I assured them I had a hardware issue. After the master reset, the camera failed instantly. Big told you so moment, but it didn't matter. Now they will call me when the next "new" phone arrives. Who knows what problems the next refurb will have. A simply "we are sorry for the problems you have encountered and we are sending you another device" would have been sufficient. They sure were nicer BEFORE getting my $150.

I paid the monthly cost for insurance for almost 1 1/2 years. Dropped the phone and damaged the screen. Decided to call in for a claim since I had the insurance. Long story short... Received a replacement phone that did not work (to open "new" phone & when I went to the AT&T store to add my personal information). The main button would not work. Was told by Asurion to send it back and they would replace within 3 business days. Three weeks later still waiting for a phone to arrive. Called again.

My phone got waterlogged while I was on vacation. Upon my return, I called Asurion to get a new phone, paid the $160 or $170 deductible and got a replacement iPhone 5 sent to me. I used the return envelope to send my broken phone back. Asurion sent me several letters saying they never received my phone. I called to tell them I had mailed it in, in the prepaid packaging that was provided to me. Several weeks later I received another letter saying I would be charged $300 if they didn't receive my phone.

I bought Verizon iPhone insurance. I lost my iPhone and made my claim. Asurion provided me with an iPhone 5 instead of my lost 5s. I was semi okay with that. 3 months after getting the phone from Asurion, my camera lens seems to be growing mold or collecting dust from the inside. I then read the back of the fine print on the phone and realized it's "refurbished". Language that Verizon doesn't use or explain when selling you loss insurance. I soon then noticed my phone not picking up WiFi well... Even in my own home. This leads to weird GPS placements, higher data bills for the first time, and 90's equivalent phone reception. Asurion and Verizon are crooks for offering this service. Asurion is shipping "lemons" as replacements. Somebody should file a class action.

First of all trying to get a hold of these people is a trick if you had the same issue that I had... "Please insert your number... I'm sorry that number is not in our records please try again." Tried my number, other numbers, and tried pressing 0 with no luck. Had to make a trip down to the AT&T store which the guy told us next time to just keep pressing 0 over and over. Just the same damn run around and it gets worse. So the reason I was calling was because my Note 3 (that I worked hard and saved hard for) broke and requested a new one.

Never in my entire life have I dealt with anything like asurion. Nobody wants to help you, and they send you phones that belong in the trash. Every phone has location, charging, or service issues. Stop sending people bum phones you ** clowns. The point of insurance and PAYING MONEY for a new phone is to get a functional device that works. You guys ** & it's literally hilarious to me that you guys pride yourselves in being verizons insurance company. Find a new profession or get your ** together. Did you notice that there is not one good review about you guys? clown **

I was duped into thinking I should pay for insurance with T-Mobile. I wish I never had. I would have saved a lot of money and headache. Beyond the monthly fee they charge, which would have practically bought another phone, and after paying $150 for a replacement phone, I am waiting 2 days past the when my tracking info said my phone was delivered. Can't get anyone with Asurion on the phone and T-Mobile customer service is worthless. Now, I have no phone, no and I'm out 150. Both of these companies are worthless. For shame.

So I get robbed for my brand new iPhone 6 plus by a ** with a knife on the 23rd of September and I immediately call the police. The police come and take all the information that they need. I then call Sprint and Asurion which Sprint provided me the information. I file my first claim with Asurion and it gets denied due to phone still being active so I call Sprint and ask them how this is possible and they tell me that the phone was not reported stolen correctly so they fix it and notate the account. I call Asurion back and they refile the claim and I'm told I'll hear back within 12 to 24 hrs... I don't hear anything from them so I call them. They tell me it was denied due to the phone being inactive...

I did everything exactly as I was instructed. They received my phone on Sept. 17th & after waiting till the 27th of Sept. I called back only to find out the check was never sent. So now I'm told it will be a additional 7 to 10 days. Needless to say I changed carriers. I don't have the electronic capabilities of receiving e-card or checks.

Purchased multi device protection plan from AT&T. I have 4 phones on my account but that plan only covers 3. Pretty much, AT&T left a loophole for Asurion, which they promptly used denying a claim for my daughter's lost IPhone5.

First claim: I lost my iPhone. This was the easiest and fastest claim. They sent me one right away for $160.

AT&T sold me phone insurance from Asurion for a phone, I paid $500 for the phone. One week later I dropped the phone and broke it. I went to AT&T and filed a claim with the AT&T rep over the phone with the Asurion claims rep. Was told I would have a new phone in 7 business days. 20 days later, no phone. Got the run around big time. Long story short, they denied my claim but still took my money every month for insurance on a phone they said I could not have a claim on. Their reason was I did not turn in the paperwork soon enough after I phoned in the claim. What a scam. I never could speak to a manager or supervisor, none are ever available. Was transferred to someone else that got me disconnected, was told the system is updating and cannot review my information etc...etc.... When I was sold this insurance I was never informed of all the 'Bull crap" time limits etc.... that you have to go through to get a claim paid. AT&T and Asurion are misleading people into believing they have insurance. Do not use this company and its accomplice, AT&T. I wonder how many people have been screwed out of their money?

I had to pay a $100.00 deductible on an android phone. I was told when I purchased the phone it was shatter proof. I paid for a phone protector & shield because I was told insurance would not cover my phone without it. Then two months later told to remove it. I asked WHAT IF I accidentally drop it & it does shatter. Response: we will replace it. I had it over two years & paid insurance the entire time. Well... it fell & shattered. They sent me a phone replacement that has given me problems one week after receiving it. I called & requested they send me another phone immediately because I cannot even hear on this phone without a head phone. It sounds like whispers. I explained I do not have another phone to call from & I need a phone that works because of my business. I explained this phone blacks completely out while talking & I cannot even disconnect amongst other issues. She said they will not help me until I call from snoghef phone.

We don't have a cell phone, yet Asurion has charged us $200 TWICE this month for insurance on a nonexistent cell phone. What do we do? They are dinging our credit card. We do not have a cell phone. How can they charge us insurance for a nonexistent cell phone? How do we get our money back? They are charging our credit card and we have no idea how they got our credit card number.

My daughter purchased a Samsung Galaxy Mega under AT&T's next program (February 2014). The phone was dropped and the screen shattered (March 2014) a month later!!!! Finances were a little tight because she is a student so rather than replacing the phone immediately we chose to deactivate the phone and activate a very old iPhone 4 temporarily until she received her next refund check from school. We filed a claim (8/29/14) with Asurion and was denied because the phone had not been activated in over 60 days. Initially, I was unsure of the date and just guessed a date but Asurion wasn't having it. I called AT&T and was informed of the date and tried again and was denied again because it had been more than 60 days. I called Asurion to discuss with them and the lady would not budge. She told me she would have to transfer me back to AT&T. I explained that I was never informed that a claim needed to be made within 60 days.

I lost my phone and so called the insurance company for a replacement. I had a worst dealing with the customer service. They had charged a lot on my phone that is 3 times the cost I had purchased originally. I really don't understand why I needed to pay so much and top of that, they did not even ship my phone on time. There was a delay of 3 whole days. THE WORST INSURANCE COMPANY.

In June, I filed a claim to replace my daughter's phone. Phone was still working but some things were not working right. I have complete insurance on all of the cell phones I have with Verizon (4) and have had for many years. I filed my claim and tried to pay with a check debit from my account. This kept rejecting - so I finally paid with my debit card after having to speak to tech support about the problem. Ok, everyone has an issue now and then. My transaction was completed and my phone would be out the next day. YAY. That was fast, even though I felt the $ 99.00 deductible was a bit steep.

On 7/29/2014, I purchased a Dell Inspiron 1400 5000 series computer from Office Depot with a 3 year accidental warranty protection (purchase price $602.99 plus tax. I purchased Office Depot's Accident coverage for 3 years for $258.99 for three years). On August 14, 2014... just 16 days, my dog tripped over the power cord knocking the laptop screen into a lamp. The screen had a chip and crack but was still functional. I was set to travel away from my summer home on the 15th so I awaited my return home to call Officedepot.com. I was referred to Asurion (their insurer) whom I called. Asurion first told me to call Dell. They said that it was a defect in the screen (not true). I called Dell who said I had not purchased their accidental coverage (true) but they could repair it for $250 to $300. I called Asurion back spoke with a different rep. Asurion assured me it was covered and shipped the return box.

My daughter thought her phone had been stolen so I called them to replace it. It costs $200 so we paid it because she needed to replace it. They sent the phone out, and the next day we found her phone. I called them immediately so that we could send the new phone back. They said they'd send out a label and envelope. I asked about refunding either all or some of the money since this all just happened. They said no but I should send the phone back. HUH??? They wanted to get the phone back so they could sell it again but leave me with nothing. HOW IS THIS LEGAL? They have a hold on this new phone, which they won't activate. I could have used it when my phone crashed. I think something should be done. They seem to have a monopoly on this racket, all of the cell phone companies use them. I cancelled my insurance and I'll buy a phone online but I'm not contributing anymore money to these thieves. The phone company told me that they tell everyone that there are no refunds but that is just not true.

Aug. 21 made claim on tablet and phone. They sent ups shipping labels by net. Called back, they have them mailed each time correcting want check not gift card on phone. Week later called. Where's my labels? Finally received 1 on Sept 1. Called to see which it was for. Lady said for tablet because the phone label had not been sent out yet. Sent in tab from ups store have paid receipt for box Sept 3. That Friday I check status. There is where I discovered it was the wrong label.

I purchased a BLU Life Play X phone from Overstock.com. The phone crashed within three months of use (charging port trouble). So I call Asurion as per my contract, they refused to deal with me because my product is less than a yr old and sent me back to the original company. They sent me a new phone which failed in three months... same problem. SO I called Asurion for a repair. This time they accept my phone and ship it ground UPS. This takes a week because of the weekend. I called Asurion after about a week they tell me my phone is fixed and it will be sent to me in a week. I call back they tell me my phone can’t be fixed at all. So they’re refunding my money and canceling my account. No refund on the account. I started my claim Aug 23. It’s now Sept 10th and no phone or refund, and it may take two more weeks according to cust service. I’ll never make this mistake again.

This company should be shut down, they take people's money and deny the claims for any reason. You correct one issue, they find another excuse. They should really be investigated by officials.

I Called my phone insurance company to have my phone replaced Sprint and Asurion. Have a new contract where they get to force the consumer to argue between Sprint and them for a new phone. Your insurance will send you a broken phone but they have been tested and when you complain about it, will send you a new one they have tested and it will be broken too and then they refuse to pay for it. I have asked nicely several times if I could please replace the 2nd phone that they sent to me with mechanical failure and they refused repeatedly. I spoke to HTC and Sprint and they both tell me Asurion has responsibility. Scammed out of 150$ and and if I want a phone then I'll have to pay again. 150$ more. If you're going to deal with having a Sprint phone and you deal with their insurance company too.

Simple story: I had written my apt. number in the second line of address and they hadn't printed it out on the package so the FedEx shipped it back to them and even didn't let me to pick it up myself at their location. Now seems this is something very complicated to them since up to now I have called them 7 times and each time they ensure to send my device in 24 hours and now it is the 10th day that I don't have my device. Even they don't reply emails... Quite upset and unhappy with their service... Worth nothing to me!

I am thoroughly disgusted with Asurion! I made a claim on a lost Note 3. I attempted to do the claim online and was given one option on the replacement...black phone. So I called and spoke to a representative who stated they only had black in stock, didn't know when they would have more white, and couldn't order more. How unprofessional is THAT for an organization?!! This phone is very popular, is still a top seller, and should be kept up to par as far as stock goes! Then they want the full $199.00 for the claim amount. No such thing as compensation!! Then since it is the 2nd claim, I have no insurance should something happen to the new phone, which I have not accepted. The representative told me I would have to buy the phone outright from a corporate store and then they would refund me. Well since it is the very same phone, different color, why wouldn't they just have me trade the phone at the corporate store? So full of it!!! Going to just let my renter's insurance take care of it from now on! By the way the service is with AT&T. #verydissatisfied!!!

Paying $28.00 per month for lost, stolen or damaged cell phones in my house. Daughter's phone stops working correctly, sent her to AT&T store to get replacement. Started the runaround. Needed my SS#, proof of ownership, Apple ID and login information. She ended up coming home with no phone and a process to claim phone damage that would choke a horse. Ok so I start gathering tons of information to submit my claim knowing I will get screwed in the end by Asurion as I have read hundreds of better business bureau complaints and even a class action lawsuit brought against company for misleading customers - so I know this is not going to go well at all. So I am going to go through all the BS and I expect to get ** in the end. Will let you know how it goes.

We purchased insurance on our grandson's iphone 4s the day we PURCHASED the phone. We are still paying installments on the original phone! He lost his phone at a football game and when we called to start a claim, we were told we had to pay a $125.00 deductible, which was added to our cell phone bill. When we received the phone, it was an iphone 4 and you could barely see the screen. So I called back, told them about the refurbished iphone 4 they sent was not working properly, and I wanted a new phone and I wanted an iphone 4s since that is what we were paying for. She assured me I would get an iphone 4s, and it would be new! Nope! It was an iphone 4, and only an 8gb!

The insurance has fine print that says if the warehouse does not have a new exact model in stock, you will receive a refurbished phone. Guess what? Almost everyone gets a refurbished phone. You can buy a refurbished one yourself online for as little as $59 to as much as $129 from authorized dealers like Verizon. That means you can purchase a refurbished phone yourself for less than the deductible (and don't forget you are paying monthly premiums too). When I called to request a new phone, the customer service agents basically just read from a script... I spoke to three different people, each one supposedly higher up than the one before, and they all say the same thing. I offered to send the phone back and wait until the warehouse has new phones in stock but they claim the warehouse is controlled by AT&T and not Asurion, so it's one side pointing fingers at another. The best way to protect your phone is to purchase the insurance from Apple. The Asurion insurance is a total scam.

I called in to Asurion to file a claim as our son had gone swimming with his cell phone thru ATT. I felt as if I was being interrogated. They asked if I held any professional license and my past addresses. Customer service was rude. I told her that I did not feel that my professional licensure was none of her business. She then said if I did not give her the information then the claim could not be processed. I was made to feel threatened and like a scammer. Never will I pick up this insurance again!

I purchased a Sero 7 - "hisence" 7 inch tablet from Wal-Mart. I was there to buy my first tablet [brand new]. Wal-Mart told me I could buy the display and save 20 dollars and then told me to get the Asurion insurance plan... They told me that the plan would cover a replacement if anything went wrong being a display. I used it for about 2 weeks and the screen stopped working... I called Asurion and very politely explained that I wanted to make my claim... I told them I have never had to use a policy and was happy I had gotten this one seeing the screen stopped working... They told me Wal-Mart made a mistake selling me the contract then proceeded to tell me that they would not honor the contract! I asked to speak with a supervisor... The supervisor [name Rick ID # **] kept trying to get me to void my contract and kept down talking me as I corrected his deliberate misunderstanding of the facts... He refused to help me and was not professional at all.

So frustrated. I broke the face of my LG phone a few months ago, filed a claim and got a new one after paying the deductible. When I got the new one I noticed a spot on the inside of the front screen, but since it didn't really bother anything I didn't send it back. Now the replacement phone from Asurion is having problems with freezing and keeping time. And, according to their claims department because of that spot in the screen they will consider it physical damage and I could get charged up to $300. That's crazy. I pay for total coverage on all four of our phones every month and they want to charge me $300. I just told them that I would drop their insurance and be self-insured. After all at $40 a month that adds up pretty quickly.

Have a Rugby II phone which I have paid insurance for for years. Now that it's giving me trouble Asurion tells me they won't stand behind my phone. I have to take an inferior model even though there is an later model available in the store. Rugby II is built strong and somewhat waterproof. Asurion does not have any other models that are like it although they use to stand behind it.

I broke my new Galaxy Mega while on a business trip in NC in MAY of 2014. I went to a local ATT store and got a small "Go Phone" to hold me over until I returned home. I filed a claim with Asurion upon my return. I received an email from Asurion stating that they were sending me a Galaxy Note 3. I called Asurion and was told that the Mega was on "back order." They told me that they did not know when they would be in stock, and that I would have to call back.

Asurion is the fraudulent backbone of Verizon. Article and complaints stacked high - just Google Asurion Fraud and spend the afternoon reading. I was ripped off from Verizon over an expensive phone - they never tell you that they hire thug companies like Asurion to tell you that you wasted your money buying insurance. Total scam.

Had to pay 139 dollars for replacement phone...ALL are refurbished. They sent phone that didn't work...had to send back 4 times. Every time I called they were not helpful...it was as if they were reading off of a card. They did nothing to help. I talked to someone that was supposedly a customer care manager and it was as if he was reading off the same card as everyone else. They hung up on me numerous times. Verizon finally called them for me and they hung up on them twice. Please save yourself from stress and grief and do not give this company one penny of your hard earned money!

Do not buy this insurance for your phone. People are rude. They charge you more than you paid for the phone you lost. Phone is still in store at price I paid for it. They want to charge me more to replace it. They took my insurance money for what???? She told me if I could go into the store and get it at that price I said then go right ahead. I just went in the store to report it lost. I can open a new account and walk out with a new phone and not have to deal with them and paying more for the same phone. Do not deal with Asurion with any phone insurance. My husband is also stopping his account.

I have an extended warranty through Asurion through target. I purchase Vizio 47" TV 8/2012 and there has been a line across the bottom of screen for a mth but TV at least worked. Placed a service call, as told to do, which took an HOUR on the phone. Service guy came out Sat to fix TV w/ no luck, now TV does NOT WORK AT ALL!!!!! And of course they are closed on weekends.

Submitted a lost claim on June 30th, paid the 175.00 fee. They verified the shipment to arrive at my p.o. box next day. After checking with the post office for a week, I find out that post offices do not receive UPS packages. Error on part of asurion. Next, UPS sends it to a default address without contacting me. Wrong address and wrong name. Insurance put a 14-day investigation hold on the phone. They told us to deal with UPS. UPS wouldn't retrieve the item but gave us the Address and name of the person who it went to. My husband succeeded in getting the phone back from the unfriendly resident by threatening to call the cops.

On July 25th, I started to submit a claim online. Because of incorrect entry, I couldn't proceed with my claim and couldn't start over. Therefore I called Asurion to clear the original entry claim. I proceeded again with filing the claim online only to tell me to go to a Sprint Store and talk to a representative to replace my Apple 5C Iphone.

I have never written a review before but I am so upset that I am writing this one. There is also nowhere I could find on the Asurion website to submit a review which is ridiculous. During vacation my phone was knocked off a dresser and it landed on the screen which created lots of black dots. My family has insurance on it but I had to pay $150 for the replacement. I could hear static during every phone call. In addition I had some other problems with my music randomly skipping songs and phone calls dropping if I was on a subway system and it would shake with my headphones in (which to be fair I found out is somehow related to my Auvio headphones).

On may 12th 2013 I bought a modem from Target and insured it for two years with Target insurance Asurion. On June 15th 2014 the modem failed, I contacted Asurion and reported the failure. Was told I'll be sent a shipping label to ship the modem back. A month later, on July 16th I received the label and returned the modem with a copy of the receipt on July 17th. I followed the shipping and it arrived July 21st and was signed by a Mr. **.

I let kids borrow my tablet and got it back damage, looks like it was stepped on. Inside the screen are dots like a toes and heel print, lower button no longer worked. When it's on awhile makes a notice like it's shorting out. I called the product - my product assist was still good, have a year left. February, they sent preship label. I sent it in, got it back in same condition, says ran through diagnostics problem. I called then told them they never fixed it, sent me amp other label! I sent it in, came back again, same problem. Then for a third time same, going on my fourth - return same tablet.

I purchased three very expensive smart phones & insured them with Asurion via the phone company. One of the phones was lost/stolen. I submitted a claim and got a confirmation by email. I got no results. I called in to the outsourced reps and not only was there a language barrier, but they could not seem to understand the whole insurance claim process. Months later and no phone, someone finally escalated the call after still not understanding. The rep who assisted seemed confident and knowledgeable. VOILA I received a replacement phone in three days.

I called into Asurion 2x to ask customer service how their claim policy works. Knowing that I made a claim on July 5, 2013 (water damage), I wanted to be sure I made it past my 12 month claim date before making another claim to insure that they would not drop the insurance coverage on my phone as having fulfilled 2 claims within 12 month period as their policy letter states. Both representatives assured me as long as I called in after July 5, 2014 that I would be on a new policy year with 2 claims entitled to me. So, I called in on July 7, 2014 just to be sure and asked a 3rd time would this be considered my first claim for the new policy year and they replied yes.

I bought a phone at Sprint. I lost the phone. I called Asurion. I received a refurbished phone. I was unable to activate the phone. They sent me another phone. It took several hours on the phone to get it working. I spent a $200 deductible. I found the phone. I was told I had to send my new phone to Asurion and would not get a refund of my $200. I think this is a rip off. I want to keep my 2-month-old new phone. Apparently, this is not their policy. I am very angry.

What is the purpose of having insurance on a phone if you are going to just send me another broken phone? Then I call to rectify this issue and I speak to Nasty Nikki... She say, "Well we can't provide you with a new phone. If you wanted a new phone, you should go and get one from the store. We provide gently used phones." And then hung up on me. I called back and spoke to another young lady who also couldn't help me. I spoke to their customer care dept and they told me to send them their broken phone back, they couldn't help me... From that on, I called my provider and canceled my subscription. ASURION IS A WASTE OF MONEY.

I have been paying for cell insurance with Asurion for close to ten years. In those ten years I have had 3 claims. First for a blown speaker, and recently two accidents that cracked the screen. Each time there is a 99.00 deductible on top of the 10.00/month that has gone pretty much unused for the whole time I have been paying them. Since I have had 2 claims within a 12 month period, Asurion sent me a letter stating they were cancelling my policy and I couldn't apply for a new one for 12 months. This company is OBVIOUSLY nothing more than a money grab. Insurance in general is a gamble, but Asurion is going to make sure they never are on the losing end of that gamble. That bulky Otterbox is a much better (and WAY cheaper) option. Read the other complaints about them and spread the word. The consumer is being bent over a barrel by tactics like this time and time again.

My phone was stolen on July 4th.... It is now July 11th and I still do not have a cell phone and the claim hasn't been reapproved since they sent it to the wrong address. I am so annoyed because my phone was delivered to their warehouse which is not far from my home but you can't pick it up there. I have been extremely patient but at this point I am angry. I pay $11.00 per month and my deductible is $200.... Perhaps I should just go ahead and make that upgrade...

Tried to make a claim for an iPhone that had gone through the wash, and was rejected by AT&T's insurance carrier, the equally crooked Asurion. Through a snafu with Best Buy, the insurance was cancelled temporarily as Best Buy replaced our phone with a new contract and deleted the insurance -- after the phone was already damaged. After we found out our fees had increased dramatically, we returned the phone to Best Buy, had our contract restored and tried to make a damage claim. Because we had a break in insurance after the original phone died, Asurion and AT&T used it as an excuse to not honor our contract.

After lengthy claim process, I was finally told the iPhone 5s (most popular cell phone, which is why you get insurance in the first place) IS BACKORDERED!! - so no phone available for 5-7 days?? Then why are there plenty of 5s phones on the shelf at the Verizon Store, and at Costco - where I watched my brother-in-law get an insurance replacement in-person only two days ago??? And there is nowhere to go - Verizon refers you to an Asurion rep, whose job is to repeat the bad news to you several ways in hopes you'll go away - maybe to pay your insurance premium for a service that they don't deliver? Where is the BBB and is the FTC yet investigating this scam?

I sent a phone back in the mail that was broken and I have insurance. They sent me a refurbished phone. I sent out the broken one to them and a few weeks later was called by AT&T and they said they never received my phone. I called in and told them I resent it out and put it in the box they provided with billing label they provided as well. They put a 500 dollar balance on my account for a phone that they said they never received.

I left my phone in a cab on Saturday morning. I gave it two days to see if I could track it down from the cab company so I called in on Monday afternoon to file the claim. I was told that they were out of the white/gold iPhone 5s 16 GB and they only had white/silver. I said no, I want the same one I had. So I was told I would have to wait 3-7 days for it to not be on back order anymore and then it would be sent out. I called in later that night (last night) to tell them that I decided that I don't want to wait and that I'll just take the white/silver. I was told that a lot of phones went out, and that they are now out of all 16 GBs in all colors - and I had to wait the full 3-7 days regardless, which is ridiculous because we are supposed to be guaranteed a phone within around 24 hours. I even asked if I could pay the different and get the 32 GB, just to see if that was even an option, and they said no.

Firstly I followed Asurion's lengthy process to file my phone claim. Gone are the great old days where you could just call the company and get it all taken care of in one phone call. The monthly rate and deductible has gone up but the service has greatly fallen. Now I have to fill out an affidavit, print, sign and scan it and submit it online. OK did that. Next I have to put in my address and credit card info. Tried all that and the system would not accept the address even though it's in a major down town office building. So I had to call and send give them everything again over the phone. Next I told them that the driver needs to call me to let me know phone is there because the office is huge and I don't know who would sign for the phone. Of course they never called and now my phone is God knows where in some mailroom that I don't even know exists.

I have had my phone for 7 months paying $10 month insurance. I broke phone, called to claim after being lied to and told phone would be here 24 hours. Long story short phone never showed b/c rep lied through her teeth. I call and they referred me to telecheck who claims my credit to poor for them to take check or card!!!! So I have no way to pay deductible!! How can anyone legally take premium $$ every month then refuse deductible!! I have been without the phone over a week. I am having to buy one used one to hook up and Verizon will not refund my premium $$ even though Asurion refused me!!!!

Lost my phone - I filed 2 claims and they cancelled me.

Cell phone insurance is ridiculous and I will never get it again. It costs $10 a month for insurance on the new iPhone 5s. In 2 years that will be $240 in monthly premiums. Say you have your phone for 23 months and you break it, you have to pay them $169 for a new phone (that's with the insurance). That's $409 that you paid for a replacement phone. Iphone's sell on eBay for less than half of that.

Metro pcs with Asurion's insurance is horrible. I recently filed a claim on a phone that was broken. As soon as I received my refurbished phone I was alerted that my insurance had been dropped. I called Asurion to find out what the problem was, they told me because I filed two claims within 12 months, I am no longer eligible for insurance with them until May of 2014 and would have to pay full price if something was to happen to the phone I currently have.

THIS INSURANCE COMPANY HAS TERRIBLE CUSTOMER SERVICE AND DON'T PROVIDE THE CUSTOMER WITH THE SAME PHONE. I lost my iPhone and claimed it and as i was about to pay the deductible, the representative tells me that the only phone they can provide me with is an iPhone 5c. I am livid because i need the phone and had no other choice but to get it. I pay a monthly fee for my iPhone's insurance and they have the audacity to not provide the same exact phone for me. I'm extremely upset because i hate the iPhone 5c and am positive that they are offering it because NO ONE BUYS IT. Maybe i'm being a materialistic spoiled brat but I pay for this awful insurance company to cover my phone and if i want the same exact phone i should receive it.

Asurion currently have a monopoly on the phone insurance business and it shows by their disgusting customer service and reprehensible business practices. Their rep made mistakes in their system and yet somehow I was the one to suffer six hours on the phone trying to sort it out. They have no idea how to differentiate between a standard consumer and a corporate account. They refused help me unless I provided personal information while trying to file a claim for a corporate owned phone (which is absurd to begin with) and then messed it up anyway while refusing to admit their error and just handed me back to an AT&T rep. They have to be one of the single worst companies I have ever had the displeasure of dealing with and they couldn't care less as they do indeed have a monopoly in the industry. I have canceled insurance for every single line we have with them as I would rather pay the full replacement price than deal with them again.

My phone broke and I called Asurion to file a claim. Asurion stated that I had to pay $150 for a replacement phone. 2 days later I received the phone it wound up being on the wrong operating system and the refurbished phone did not work. I called Asurion back and they kept sending me back to Tmobile. Tmobile tech support could not fix it. If I would have bought this phone on Amazon it would have been cheaper and new not refurbished. All said and done I sent the broken phone back and requested my money back after over an hour on hold w/ Asurion.

I had the same thing happen to me as the previous reviewer. They are incompetent! I filed a claim on May 22nd, called three times and was always promised the claim would be processed. I persisted today to move onto to the resolution team and then corporate headquarters. Not one of them could explain what had happened to my claim or why it was not being processed. I explained that at this point, two weeks later, I expected them to overnight the phone to me as well as credit me for the two weeks I had paid on service. They explained they could not do that and now the claim was going to take an additional 4-5 days. Why are we paying this insurance?! Still not sure when I will receive the phone.

Claim was submitted the beginning of April. I am STILL trying to replace my phone. They gave me a difficult time when my phone was stolen, I gave up. Then I placed another claim on my damaged phone. They declined it stating it didn't meet their policy. I have to resubmit the claim rewording it to MEET their standards/policy.

As if losing your phone and living without it in the 21st century isn't enough of a punishment, Asurion manages to makes it 100x worse. Let's begin with the advertised promise of next day shipping which WAS NOT the case in my situation. I lost my phone in the back of a cab Saturday morning around 3 am. I tried tracking my phone down the whole night to no avail. Later that morning, I decided to file a claim for my lost phone.

I filed a claim online on May 22nd. They sent me the confirmation email saying my phone would be there in 1 to 2 days. I went online and live chatted with someone on May 27th who said the claim wasn't done and that she was sorry but would make sure she would process the order and promised I would have it today, May 29th. I just called wondering where my phone is and once again no one did the claim. Even better, they can't expedite the order for me. Worst company ever.

Started claim Dec.10, 2013. Cracked screen. Gave card#, card won't process. Next card will not process. Told I would be called by manager. I was called week or more later. Missed call. Phone worked so I didn't pursue at the time. Phone started turning off + on about a week ago, so reopened claim. 3 credit cards and 1 electronic check would not work this time. Asurion waived fee and was told my phone was not in stock, send phone in and I would be emailed a gift card. Sounded good. Phone was received May 21, 2014 checked with Asurion many times. Told it can take 72 hr. Called May 27. They do not know what went wrong. Will resend gift card. May take up to 72 more hours. I am not very happy with all this.

I called to make a claim for a T-Mobile Samsung Galaxy S2. I was told my deductible is $150.00. I asked what the value is in the phone, and was treated terribly. Also no one could answer my question about the value. An S2 is a very older model phone and I'm paying insurance and it appears as though I may be overpaying. Asurion is ripping people off.

Never ever make a deal with them. Charge me $60 for damaged phone, which is not true. I made a claim at T- Mobile store and they told me I have to pay only $5 processing fee. Phone had a software problem.

Since Monday Asurion and AT&T promise me I'll get my phone tomorrow, will get an email telling me it shipped, will have a tracking order, and they do it with a smile. After two days they finally told me the replacement phone I would get was backordered. Then, after chewing them out and getting yet another promise, the phone STILL hasn't shipped. What a friggin waste of money this plan was. Do yourself the best favor ever and cancel your plan, save the $10 per month and buy your own. These people tell you exactly what you want to hear with a pleasant voice then do as they please while you wait. And wait. And wait.

Buyer Beware! My iPhone insured by Asurion was stolen from my car. Premiums paid over the years total close to $800. Phone cost $199. After the deductible of $169, Asurion reimbursed me $30! Quite a large profit margin for this insurance company. My advice: forget the insurance and just buy a new phone out of pocket.

Today is 4/26/14. I lost my iPhone 5 on Wed 4/23/14 on vacation in Atlanta. I filed a claim with Asurion the following day but was hesitant because of reviews. I pay $11/month for Sprint TEP so I was devastated by the reviews. On 4/25, I decided to go ahead w/ the claim and paid $220 deductible ($20 for Saturday delivery). I was flying home (Maryland) that Saturday so I wanted it to come then... AND IT DID! I am using it now, less than 24 hrs after asking for a replacement. From what I can tell, it is not refurbished either. Long story short, find out for yourself instead of reading reviews... People rarely write them when they're happy!

Not only did they gave a me hard time replacing my phone but they send me the wrong phone with a smashed screen. The worse company ever.

We bought our LG Refrigerator from Home Depot in South Elgin, IL back in 10/2011 to have it delivered to our new address in Iowa. We got the extended insurance coverage through HD as well. 2 1/2 yrs later our LG stopped cooling. As a matter of fact it stopped cooling 11 days ago. Lots of food thrown. Home Depot put us in touch with our extended coverage people, Asurion. We just found out today 4/18/2014 that this is who we've been dealing with for the last 11 days. My husband has made countless phone calls and has been lied to repeatedly by these useless bags of crap. To this day they keep telling us our complaint is of high priority and then they tell us they need this and that, and the next one says there isn't any documentation of this or that in our file!!!!! They give you the run around over and over.

I submitted a claim online with the Assurion/Verizon Claim Center on Saturday. I found that my Samsung Note 3 was on backorder. I then called Assurion and spoke with an agent. I was told that "hopefully" my phone would be in stock by the end of the week. On Wednesday, April 16th I received an email stating my phone was in stock and would ship that day and I would receive it via UPS on Thursday. By 5 pm Thursday it had not arrived so I used the tracking number provided by Assurion. UPS had no such tracking number. I called Assurion again and was told that the reason the tracking number did not work was that the phone had not yet shipped. I was told that "hopefully" the phone would ship that same night and I would "hopefully" receive it on Friday.

I broke my Galaxy Mega and was able to file a claim. They told me my device was on back order. A week later, they shipped me my new device. Shipped it to a wrong address. I was able to get the device and activate. They told me, "That's great." Everything was great! Then a week after receiving my device, they shipped me another one and I was never notified nor did I receive the device. So they locked my current device that was working properly. When I called them, they told me they could not cancel the original request but yet I was never told! Now every time I call, I get the same spiel: we have 24-48 hours; call tomorrow; call tomorrow; call tomorrow and we can unlock your original device. And still a week later my device does not work and Asurion refuses to help! Super frustrated and still have no working phone! Do not recommend using this company. They have no complaint department and when you ask to speak to a supervisor, they never transfer me! They never let me speak to the department that's suppose to unlock my IMEI. I am so mad with these people!!

We sign up a contract with T-Mobile phone company year ago with insurance company name Asurion. So my wife accident broke a phone and we call to Asurion to file a claim and they pass me to T-Mobile and then they passing around like a ping pong. After that they said they don't have the same Galaxy S3 for replacement and they keep forcing me to take a LG Nexus 4. I ask them when they have it in stock then they said factory no longer made Galaxy S3. I also ask them anyway that I can upgrade to another Samsung and they said No and your phone a year old model. I THINK A LOT OF PEOPLE HAVING A PROBLEM WITH THIS COMPANY AND BE CAREFUL BEFORE SIGN UP A CONTRACT WITH THEM.

I placed an order to replace my LG G2 on a Saturday. Was told 2-3 business days before it would arrive (where is the "next day" they advertise?) Okay... Then found out on Tuesday that the phone is BACKORDERED. Sounds like a central theme on this site. Thing is they PROMPTLY took my $150 out of my account. Called them and it was not easy to get a live human being. I went around the system. While waiting, they advertise, twice, that they have next day delivery! I bring this up to the representative and she denies it! Really?? In this day, when we no longer have a home phone, this is a major issue. Not to mention using them for work! Having the most popular phones "in stock" IS their business. I suggest they spend some of our monthly cash on THAT GOAL!! Unacceptable on all levels!!

About a year ago, my son's phone was stolen so we ordered a replacement from Asurion and paid the deductible. About a week after we received the new phone, the person who stole the phone returned it. I notified Asurion that I had the old phone back and what they would like me to do with it. I was informed by one of their customer service representative to return the "stolen" phone and I would be credited back my $200 deductible, so I did. Now a year later, they still have not credited my account. After speaking with 3 different people all of who just repeated the same thing - That I do not get my deductible back because I did not return the replacement phone. I informed them that I was instructed to return the stolen phone. All they would say is "Sorry, you were misinformed" and refused to refund my deductible. They rip off people by giving misinformation. They have done this to me on three different claims.

I filed a claim with Asurion to replace my Samsung Galaxy S3 because of a cracked screen. I was informed that my claim was denied due to 6 previous claims which were all denied. I requested more information concerning the previous claims as I did not file them. I was then told that they did not have that information. I asked, "Why you would continue to take my insurance payments if you would not honor my claim again," no answer but apologies.

When you buy this product they sell you on next business day replacement, etc. but when you need the service the answer is your phone model is OUT OF STOCK. When you ask when it will come in the answer is "we don't know". When you escalate to a manager all you get is "we have up to 30 days to replace your phone" which is not what they are selling. I have seen many other posts about the phone model not being in stock so it really makes you wonder what this company does as that is it's only job is to have replacement phones when the clients need them.

I had paid for this insurance on my phone for years. Obviously never needed it before now but I dropped my phone and shattered the screen. I went through Asurion's website and they did not have my phone in stock so I ordered the "nearest comparable" phone that was in stock. Per the website I would have a new phone the next day. I checked the next day and they still did not have tracking information for my phone. After a few attempts with their online chat service got me nowhere, I decided to call them up. Despite their website assurances that the comparable phone was in stock, once the order hit their warehouse, it turns out that the phone was in fact out of stock.

Tried to file a claim today after the local Verizon store wouldn't help me (what's the point of having insurance if they don't stand behind their products?). Spent 30 minutes on the phone in the Verizon store since the Verizon guy said it was the "quickest" way to get through them to get a new phone (had to do it in-store since my phone was broken). After talking with them, they have me jump through a bunch of hoops (you better have a scanner or a fax machine handy if dealing with them), I receive my return email (yeah, hard to call them with a busted phone) only to find out that my model is "Back ordered."

After paying premiums from 8-12 dollars per month for decades, I finally decided to make a claim after dropping my HTC EVO LTE and cracking my screen. Asurion was very helpful and I received a replacement the next day, after paying a $150.00 deductible. The problem began when the phone I received didn't work properly. The top button, which turns the screen on didn't always work. After finding alternate methods of turning on the screen, I decided that I deserved what I paid for and called Asurion to rectify my issue. I was told to bring it into a Sprint store and have them repair it. The phone could not be repaired and I had to purchase a new phone.

First of all, I wish to state that Asurion's customer service and management communications met favorable expectations. That's the good news. Now to the rest. I requested a replacement for an I phone 5 and after satisfying all their requirements, (photo ID etc) the replacement arrived. I requested to self activate, as my current one was not able to charge and wanted it to last until replaced.

I am a AT&T Customer. Very happy with it. So, broke my Note 3. They send me a replacement with a bad LCD. It took them 6 days to replace the first one. Now they want me to send them the one I am using so they can send me another replacement. And will not warrantied. They will send me the same phone or model Wtf. (Will be canceling all insurance in my 3 lines) No thank you. Now will rate this company too big to care about Customer Service. Bad bad for business.

I filed a claim last Monday. Got my phone on Tuesday... They are great and helpful and I have them insure all my devices and I have a lot. Lol.

I am a Virgin Mobile customer and my phone was insured by Asurion. I went to Asia in Jan. and informed Virgin of my plans. In Thailand on about Jan 24th my mobile rescue phone insurance locked my phone. I was unable to remember the 4 digit rescue number. As I was unable to use my phone I put my phone into my backpack and left it there. I was in Asia another 3 weeks and knew phone was no good to me. It spoiled my holiday a bit as I couldn't take any snaps, etc. Anyway when I got home, I went to look for my phone and couldn't find it.

This company is ** & fraud. I had called in about 1 month ago to file a claim for my samsung galaxy s3. They had told me, "sorry the phone is not available, we can give you a nexus 4." I said, "**?" I paid for a s3 insurance. I accept to receive a s3 and after consistently arguing with them, they said, "fine, we don't have one in stock but we will put a back order which we will receive in 7 days." I said, "ok cool."

This insurance is a complete scam!

Terrible Service!!! I filed my claim, 12/26/14, after a month, they said they can't fix my tablet, and was going to send me a check. After another month, I didn't get that check yet. Nobody talked to me, I have to check with them to see what happened. Every time they have some excuse like system error... Never buy any insurance from this company!!!

I believe last September I received a replacement phone from Asurion for my BlackBerry Bold. Paid the $100 and got a remanufactured phone. Quit working I believe by October. I was due an upgrade so instead of going through the hassle of taking phone to repair center I upgraded to a BlackBerry 10. New phone worked great until I got some snow on the touch screen and it quit working about a week ago. I feared what was going to happen. Will I get another replacement phone that won't work because Asurion will tell you 'there's no guarantees'? So I paid ANOTHER $100 and I received another remanufactured phone. This one had a bad charging port.

I have the new LG G FLEX phone by Sprint. I dropped it in the snow and needed a replacement fast. I filed a claim on 02/15/2014 and to date, I have not received my replacement. I contacted Asurion to see what the hold up was and they told me the device was on BACK ORDER. Whatever that means... According to policy you should receive your device 1-3 business day, not 1-15 days. On top of it all, they told me that they could not substitute another device for that one. I looked online and There are devices that are tier 4 & 5 that could be sent instead of the LG. I am stuck with no phone... But They took my money... I do not recommend this company to anyone... The way I figure is this... IF YOU DO NOT HAVE THE DEVICE IN STOCK... DO NOT TAKE MONIES FOR A REPLACEMENT ASURION!!!!! SIGNED, I AM PISSED.

To start off, I'm going to specify that my work requires me to work from my phone a good majority of the time. No phone, can't work, trouble, etc. My original Samsung Galaxy SIII came from Verizon, worked great for a year until I dropped it. I have insurance through Asurion so I was pumped because they send you a new phone that you generally receive the next day. Lo and Behold, I received the phone only to find it was refurbished and it did not work. It would turn on, but wouldn't connect past 1x mode. Called Verizon who had me reset it a million times, to no avail. Called Asurion for some tips, no dice... They said they'd send me a new phone, a real new phone, not a fake new phone.

I HAD TO SEND Asurion $99 and they in turn sent me a used outdated (not high definition) Droid phone probably recycled by two old phones. It was so outdated that Verizon could not locate one case/cover that would fit over it. "It's an old phone, we don't carry the case for that one anymore." - great! and considering I paid freakin' Verizon $700 for that phone (I had way too much money in the bank at the time due to cashing out on some stocks) - I was relieved that I dropped that phone and broke it, but lo and behold Asurion cancelled me b/c I had two phone claims within a year. So then I paid full price for an iPhone $599 I believe and now that one is lost or stolen and I get to do another claim - but I really want to find my iPhone to tell you the truth. Given the $90 a year, plus paying a $99 deductible for a used phone you don't really come out ahead with this bs insurance.

Asurion had me on hold for 15 minutes and my wife for 10 minute processing claim. My thought everything was completed as told by Rep. Several days later, no phone called. Claim need affidavit and more info. Stayed on with REP fee went up. I got upset and cancel the service. This insurance company is a joke!

I pay my insurance fee monthly to this crap company. Come to find out when my phone was stolen its not fast and easy as they claim it. I lost my phone and filed the claim online. They told me I have to wait 8hrs for a review and they will contact me by email. I called them multiple times within a month's period and they told me the same thing. Finally when I spoke to someone upset about it and ask for some sort of compensation, they ignored my request and charge me more than the phone is worth for the deductible (for a refurb phone) and they want me to provide them with a scanned copy of my ID, police report, military ID (even though that's illegal to scan or copy your military ID) and all sorts of documentation before I receive my phone and when I asked to speak to a manager/supervisor they hung up on me. I called back and spoke to a resolution manager who was unfamiliar with the terms of their own company's contract and got absolutely nothing resolved and the question unanswered as to why I had to wait a month to have my claim even reviewed. Terrible and unprofessional customer service, false advertised policies and waste of money... CAUTION DO NOT USE!!

My daughter needed to replace her phone, an HTC One. She called and two days later received a phone. That was nice fast service. The problem was, they did not send her the correct phone. They sent her an HTC First instead, a poor seller, didn't have the features she wanted, and she would have to shell out another $30 or so for a case. When she called back, she had a terrible time navigating the phone menu since she wasn't submitting a claim. When she finally got through to someone, they totally pushed her to take the First. Called it an upgrade (it's more of a side grade) and even lied and said they were out of HTC Ones. She asked to talk to a supervisor and surprise! They DO have HTC Ones. Hopefully we'll get the correct phone in a couple of days. The first agent not only misled my daughter, but just straight up lied so they could get rid of the Firsts that didn't sell.

I have Asurion insurance thru T-Mobile so my grandson lost his phone I called T-MOBILE and they connected me to Asurion. They proceed to tell me that they will send me out a new Samsung Galaxy 3, I just need to pay my deductible and that has to be paid in full before they send the phone out. Okay, so I give them my credit card info they charge it with tax and the $5 shipping fee so the total was around $210. So after it goes thru then they proceed to tell me that I will not be getting a battery charger because I should have one.

I called to file a claim on a phone I received from them through my warranty with Verizon. The phone they sent me the speaker didn't work. It was all garbled and couldn't hear anything. The second one the camera is scratched and the picture quality is bad... Never once was I told I was getting USED phones for over $100... I understand you're replacing a 'used' phone, BUT I don't want a bad one that's almost worse than the one I am replacing. The only PRO is that they send it next day.

I lost my phone and filed a claim. I then found my phone and returned the replacement which I was charged 99.00 for... I requested a refund and was told it would take two weeks. It has now been a month and they now say it takes two to three months. I feel I am being ripped off.

Asurion did not notify me there was hidden fees associated with a replacement phone. I filed claims on 2 phones for 150 dollars each. Come to find out they charged me an additional 132 dollars! I have called multiple times and their customer service is horrible. I finally filed a complaint with the Better Business Bureau and I see that they have about 1800 claims against them almost half of which happened in the last 12 months, which is about the time their name actually became known! I will not ever do business with them again. I feel cheated and lied to, and Sprint cannot help, they filed a request for reimbursement for me as well which had been denied as Asurion doesn't offer refunds even when they don't have tell you what they are charging you for!!!

Filed a claim on insurance. Paid $199 deductible (which is same price I could have paid at Apple) only to receive a refurbished phone. Did not find this info out until I took phone to Apple for warranty on the on/off button. Button is stuck, can't turn phone off or on with button. Was so worried of the mess I'd be in if my phone goes dead. Cancelled insurance on 3 of my iPhones today & received no help from AT&T or Asurion.

I was at work and unplugged my phone. The phone instantly turned off and never turned back on. I tried charging it through several different chargers and it never came on. Even the LED that comes on when I charge it was dormant. So I took the phone to my local Sprint store, who thus informed me that it was truly broken (my friend works there, so I know he was telling me the truth). He gave me the number for Asurion and told me to call them before 10:00 PM and I would get my phone the next morning. "Great!" I thought. Well, I called them promptly and spoke with a representative who got my information and informed me that I would have the phone in the morning.

Asurion failed to approve a legitimate insurance claim as per their terms of service Asurion failed to approve a legitimate insurance claim as per their terms of service. I am an AT&T customer who activated an iPhone 5S 64GB phone on 01/04/2014, and shortly after activating the phone at an AT&T store, I lost the phone. Prior to activating the phone, there was insurance on the line, which I have paid premiums on for over a year. After losing the phone, I filed a claim with Asurion for the lost device. The following day, it was denied. Their reasoning was because the phone was not used to make a call. AT&T

I've been trying to resolve my problem for 2 months now. I've been getting the run around. I upgraded my phone to the Galaxy Note 2 and strongly encouraged to get the Device Protection Plan. "Only $10 a month, peace of mind, they'll replace your phone, no worries, no questions". I sent in all the paperwork, I proved my identity, answered all their questions, and they kept asking for more verification, more information. First, they said that the phone I was using was the wrong phone (they insured my 7-year-old Nokia!) then they said that my proof of purchase was "too dark". Now they are saying that because I allowed my son to use the phone (he put his SIM card in it), I have voided this whole policy and am pretty much up the creek. Thanks, guys. Thanks for nothing.

I tried to call in a claim on a new device. They said at first it got cancelled by mistake, straightened that out. Afterwards made me download an affidavit & fill out, copy, & fax it to them. Then after all that they DENIED me, even though I've been paying on it. Pretty much said there is NOTHING they can do for me, so my son is stuck without a phone that all together was over $700.00!!! I am canceling ALL Asurion insurance on our existing phones. THEY ARE A BIG RIP OFF!!!

I called in to Asurion for my daddy. He had a Sony Xperia. About a year ago that phone messed up on him so we called Asurion to do a claim and it cost him $50.00 which is fine. Fast forward to the present, his phone is not working again. His speaker is going out. So we called to do a claim and now they are telling us that it will cost $125.00 because they say the phone that they sent him was an updated model to what he had. I told them that we did not ask for a higher model and we shouldn't have to pay extra when all he wanted was his same phone. If he wanted a different phone, he would just upgrade.

I filed a claim for a lost phone. Asurion sent me a new phone and then I found the lost phone. Asurion told me to send back the new phone and they would refund me the deductible. This happened in July, so I called in August and was told it may take a few months to get money back. I called yesterday about deductible again. I was told that my UPS package was received, but whatever was in the package was not the right phone. I asked them what was in the package.

Went online to file a claim with Asurion for a broken Galaxy S3. The online site said there was an error and that my claim could not be processed. So I called and the person on the phone made a new claim. In the meantime, the online claim did in fact go through and the $99 deductible was charged to my card. Also the new claim went through as I talked to the person on the phone and a second $99 deductible went through. Why the person on the phone did not look to see that there was a claim was beyond me. I called back once I realized what they did and the nightmare began. The person on the phone said oh yes it's my fault. I am sorry, I should have looked that the online claim went through and not created another one.

This company has the absolute worst customer service. I spoke to two different women; both were rude as can possibly be. They are unwilling to work out or compromise anything with you. All they offered was a refund. A refund will not fix my phone. I am very unhappy with their service.

Paid fee and ordered replacement phone. Original phone broken, has problems but works for calls... Asurion sent replacement phone. Original was turned off... Till new one arrives, NO CONNECTIVITY with the wife and kid as she is driving thru Atlanta... WHAT?????? Why would they turn off the old phone before the new one arrives. They say it comes activated and ready to go. I asked what if the phone is lost or stolen in the mail. They said they deal with that as it arises... I STILL HAVE NO CONNECTIVITY, still paying the bill though. Seems the new phone should need to be activated by account holder when it arrives, while still having service on the original phone...

I am a very dissatisfied patron of Assurion insurance services. While obtaining my new Samsung Galaxy IV in April 2013. I inquired about insurance on my device because it is so imperative these days to have it. My AT&T representative suggested I add "Assurion" to my account to protect my device. I did so and it was the biggest mistake!!! I have a defective phone and my charger just burned out and burned my device along with it on 11.11.2013!! I've been without a phone for a week now needless to say!!!

After paying $10/month to have this insurance plan (encouraged by the AT&T customer service reps who told me that it's a great program to have for only $10/month), I began to have issues with the battery. Paid a $200 deductible. Received the phone. Dropped the phone in water and when I went to file a claim, ASURION wanted another $200 deductible - 1 month later. AVOID. THIS COMPANY IS A SCAM. YOU'RE BETTER OFF JUST BUYING A CHEAPER PHONE AT THE STORE.

I had my insurance plan with Asurion through Verizon. I made a claim, paid the $99, received a broken downgraded phone from them. They sent another phone (which again was not a comparable phone to my original phone) which broke in 3 weeks (unable to receive calls to phone). Again I was told they could not give me the phone I wanted that I originally had in the first place. So I received my 3rd replacement phone. And then I see that they took $205 from my bank account. When I called I was told they never received my broken phone from original claim. After they "refreshed" their computer.. magically they found that they did receive it and the transaction would be reversed. It was never reversed. I call again and I'm told I will receive a refund check from the extremely condescending representative.

I can't believe what I need to go through in order to get my claim approved. This insurance is scam. I call them to file the claim. They send me back to T-Mobile to get the correct information. I call T-Mobile, they provide the the same information. I call back to Insurance and they said it's not the correct information, just a ** Game. Same thing over and over, just back and forward. So frustrated with these companies, T-Mobile and Asurion.

I have the new Samsung Note 3 screen went black. Verizon would not take it back even though I have had it only 14 days and I also have insurance through Asurion.. After making my claim I was informed no more in stock and phones were on backorder and now I'm stuck with no phone, no replacement. They don't care to give me a loaner or nothing while my local Verizon store has plenty in stock. All these companies want is our money but they can never deliver. Sad.

The entire company is one big fraud. A couple of people answer phone calls and simply repeat two-three catchphrases, or short scripted lines that the company asks them to give as answers, regardless of your question. Each time you call, you get a different person who is equally unable to help you and will recite some more catch phrases. Meanwhile, the company owner and representatives who are not currently on the line with any given distressed, frustrated, and hopelessly phoneless customer are all out on their giant yacht, drinking red wine and laughing about all the AT&T users they have done dirty.

I have claimed a new phone for my lost phone and they sent me a white color and broken phone. I ask them to exchange for a black and they are so... rude talking to me. I would never ever ever get an insurance from these guys. Worst service and worst customer service on earth.

Believe me if there is anything that worse than a one star I would give it to this freaking, piece of S Asurion and freaking "AT&T professional customer service" - professional my **. What's a bunch of crap. I filed my claim for my Samsung Galaxy S4 Active 2 weeks ago at the Asurion website. They said that they will contact me within the 24 hours (24 hours my **). I waited and waited for over a week. And when I finally called them back, I got hang up twice while was putting on hold. And finally on the third attempt, I finally got a hold of them. They told me that my case was denied without telling me the reason why and asked me "do I want to them to transfer me to AT&T"???? They transfer me to AT&T. The person from AT&T got an earful from me because I was frustrated. Then they told me that everything will be ok, and there is some misunderstanding in my case and I do have to re-file a new claim.

My husband's cell phone was damaged by water. He called Asurion to get a replacement. They sent his replacement promptly the next day. However, when he took the cell phone to Verizon so that they could transfer his information to the cell phone, they discovered that Asurion had sent him a stolen telephone. It took him 28 minutes to just talk with someone at the insurance company regarding this matter. Of course, they said that he would receive a new telephone. If Verizon found out that the cell phone was stolen, why did they now know that the cell phone was stolen? This is utterly ridiculous

My phone was stolen at a restaurant and I was at first pleased to find out I had been paying for insurance. I went to AT&T who brushed me off with a card to call the company, Asurion, who handles their insurance claims. It all went downhill from there! After sitting on the phone for 45 minutes, I was told I was placed on a "random" documentation hold, which from what I gather online isn't random, it's everybody. After spending all afternoon digging out an "appropriate" proof of purchase and filling out a signed affidavit (really?!?!?!), I submitted my claim. Then thing went from bad to worse.

This company is a complete **-show. Sent me a phone with the wrong number so I had to send it back and said that my phone with the correct number would be here the next day. Still no phone, and when I called a lady said that my phone didn't ship for some ** reason. Why did I pay for this insurance in the first place. I know that I sure as hell won't be paying for it after this experience.

I have not had as bad an experience as some others on here but probably only because I'm calling the whole thing off before I can. I dropped my phone in the ocean today and went to Apple first who told me they would swap it for $260 since I don't have Apple Care. I took it to AT&T since I have been paying insurance for about 4 years now on two different phones and they brushed me off with a pamphlet for Asurion. I have just wasted an hour of my life attempting to complete the online process. First, it wouldn't react to me hitting the continue button... Okay, probably my browser so I switched to my laptop. Then they failed my responses to their identity checker questions... One of them was what is my height on my license... I literally chose the correct answer while looking at my license and they failed it.

I have filed three requests for a replacement phone due to a cracked screen which is covered under the warranty. Three times Asurion has denied it. One excuse given was it was cosmetic damage. I spent an hour and a half in the T-Mobile store and the rep there kindly attempted to resolve the issue. We were told Asurion would fax us an affidavit to the store for me to complete.

This company is fraudulent and plain out told me that if I don't take a cheaper phone, I would not get a phone at all. So I had to settle for a cheaper phone.

I filed my claim with Asurion Insurance on August 26th. I received an email response that a replacement phone would be shipped in 1-2 days. I received another one this week. It's September 5th, after 5 pm in California and I am still waiting. I have called their customer service reps at least 3 times. I just receive, "I understand how you feel", their standard response to an angry, frustrated customer. This has frustrated me almost to anger. I need my cell phone for in the field and at work right now. I also sent an email to their main headquarters to vent my frustration. Supposedly to the CEO. My phone call to their claims office this evening ended up with the rep telling me that my phone will be here this Saturday. I hope.

I decided to take my cover off of my iPhone 4, that was replaced in October of 2012 (I received a refurbished phone after cracking my screen). Upon taking the cover off my phone, the entire cover of the phone lifted up and the screen went blank. The phone was still vibrating and receiving text messages but I could not access anything because the screen was broke. The screen was also password protected, so I essentially lost all of my pictures in my phone. I took the phone to Verizon, they advised me it was a wire loose and to take it to the Apple store to get it fixed. Lo and behold, Apple could not replace it because it was a refurbished phone and was sent to me using non-Apple parts. Apple would not touch my phone.

I made a claim with Asurion on 8/20/13 and it has to be absolute worst customer service I have dealt with anywhere. Ever. Period. Unorganized and unprofessional to say the least. I would recommend that people really look into their poor consumer reviews before buying insurance from these crooks. Here's how my journey to getting a new phone has gone so far:

When I dropped my iPhone 4 in May, I was relieved that I had signed up for insurance with Verizon. I went to the store, the clerk started the claim for me, I begrudgingly paid the $199 deductible knowing full well I should have had a better case all along. I thought "at least I didn't have to pay full retail price for a new iPhone 4" & the new device arrived within 24 hours. Everything was fine until the 4th of July, Asurion's replacement phone implodes and stops working. I take it to Verizon again and the clerk gives me a replacement for free b/c it's still under full warranty. Though I was annoyed, all was well again.

I have 8 lines with AT&T and 3 of the devices are insured with Asurion. One is an iPad, one is an iPhone 5 and the third is a Galaxy Note II. I have had insurance for years and never put in a claim. Last week I tried to put in a legitimate claim and I am told from Asurion they had just dropped my insurance due to the 6 claims I submitted within 2 weeks. Someone put in 2 claims on each of those devices and Asurion sent out 6 HTC phones for those 3 lines. Charged me $50 deductible on each line which is pending for my next bill. These devices were sent to 2 different addresses which of course neither one is mine.

I had contacted Asurion because the cell phone that my son had developed a big spot on the screen. It was actually there the very minute we took the phone out of the package but then vanished about an hour later. We thought that the problem was gone until today - the spot reappeared. I called Asurion and Verizon numerous times and was passed back and forth. Asurion said they would not send a replacement phone and that they would charge me another $99 dollars! The replacement phone they sent us was defective in the first place!! Why should we pay them another $99? After numerous E mails, calls, and conversations - the problem was never resolved either by Verizon or Asurion! I will not be renewing my contract with Verizon because of this horrible experience!! Verizon is going to lose $172 a month - all over a $99 dollar charge. I will not ever do business with both companies again!!!!!!!!!!

I filed a claim with Asurion to replace a Droid 4, which has a physical keyboard. When my daughter received the replacement phone, she discovered the keyboard had two T's and no R. She sent it back and I informed Asurion that it was coming back. They have received it back. However, I have sent them at least 6 e-mails and got one response, even though each time I e-mailed them I got an automatic response saying someone would get back to me within one business day. The days must be on Saturn. The one response I got was from a customer service representative who apparently could not read and comprehend, since he told me to contact technical support, which would help me use my new phone. That's a little difficult since we don't have it; Asurion has it.

I am a Verizon customer and for 2 and a half years, I paid $10 for insurance on an iPhone device. My phone finally broke and I decided to utilize my insurance. I was asked to pay $169 for the replacement (doing the math now, I basically paid for a new phone, but that's not my issue). I received a refurbished phone the next day (I was very happy about this). I soon noticed a light internal screen line (which I was willing to live with) but then a few days later the phone started overheating and yellow warning sign came on twice, telling me that it will not operate until it cools down (My previous phone never did this in 2 1/2 years of service).

People, do not buy T-Mobile insurance! It's not worth it, Just waste of your money!!! I paid Asurion insurance for 18 months because purchased a expensive phone for 600$ . So they told me if something happened this the phone I would be replaced if the same one, or similar phone. Instead they told me since they don't have HTC Amaze anymore they only can give me a LG L9 which cost 230$. So I DON'T KNOW FOR WHAT I WAS PAYING????? Then I when to the T-Mobile store and asked them what if I will buy a new iPhone 5 which is around 600$ and they discontinued what kind a phone they will replace if something happens? They said: iPhone 4... COME ON!!! SO WHY TO BUY INSURANCE???? I THINK THEY JUST TAKES MONEY FROM THE PEOPLE! THEY SHOULD REPLACE MY PHONE AT LEAST THIS SOMETHING SIMILAR PRICE! NOT THE CHEAPEST ONE!!!

My Sprint Galaxy Note 2 charging port broke yesterday afternoon. I filed my claim with Asurion and my replacement phone was on my doorstep when I came home today for lunch!! That's good business!!

Lost my phone and proceeded to start the process to obtain a new one under my insurance, Asurion with Verizon. I went online and started the ball rolling. The ball did not get too far. The form asked for information which I do not send to just anyone. Wanted an affidavit filled out with either my drivers license, passport, or other piece of picture ID. I said WHAT! I finally connected with a rep at Asurion and told them what I had to say needed to go further up the food chain than them. It didn't take long to get to a CEO rep with what I had to say.

On July 22nd, my husband checked our bank account to reconcile our ledger to find three (3) pending debits from July 19th from his debit card in the amount of $175.00 apiece from Asurion. We had no idea what/who Asurion was, so I started an investigation and called our bank. Our bank told us they were a cell phone insurance company. My husband's cell phone is provided 100% free of charge by his employer as it is considered a work tool - they pay the bill entirely and have for over 6 years. My cell phone is provided by another company entirely and I elected NOT to carry any sort of insurance on it when I got my account through Verizon over 2.5 years ago. So we have no contract or any sort of agreement with this Asurion Wireless Insurance, Inc. in Tennessee (we live in Oregon) but yet, they're debiting my account in the amount of $525?

I work in high tech, and I'm quite familiar with how electronic problems manifest themselves. The water indicator in the phone had gone off, so they forced me to pay the $150. They shipped USED hardware, which was faulty from day 1. Look up the price for used BlackBerrys on Craigslist. They are about HALF THE PRICE of the $150 they ask at Asurion, let alone the additional $84 (plus tax) you're paying them per year on a monthly basis. The USED replacement phone finally quit working outside of the 120 days, so now I'm on the hook for another $150, or deciding that I've wasted my ~$300 with them, and just buying one used. Do not deal with these crooks. I'm sure that virtually no one gets the free replacement phone.

I was never told about an affidavit I needed to sign and return to them before issuing a replacement phone. After waiting for a week for the phone, I contacted them about what was taking so long and was informed I had to send them a bunch of documents. Get this, it only happens to certain people - not everyone has to do this. I was just one of the lucky ones who were never told it needed to be done. This whole experience was ridiculous. I highly recommend Apple care if you can get it in the first 30 days of having your phone. This company is a scam! Horrible customer service. I wouldn't recommend it to my worst enemy!

Paid them a lot of $$$ for more than 2 years, until I needed to replace my phone when I was told that I had to pay them additional $150 to get a refurbished phone of different kind or type. The offered phone, I found it online for sale for less than what Asurion was offering me. What a ripoff deal! I discontinued this Ponzi Insurance right away and I got myself my own phone. Well, refurbished means a defective product or returned product which is packaged to look like a new one. She insisted it's like new, but I disagreed. Nonetheless, I noticed they're selling me a phone that I can buy online cheaper than what Asurion was offering me without using Asurion. So, basically it's a scheme business they're running to make $$$. Should never have bought this rip off, baloney insurance at the 1st place but I learnt my lesson so I hope you benefit from it too.

I had my Brand New iPhone 5 stolen, filed a claim and it was approved. And then I was told it was backordered and would be replaced in 3 days. It's now on day 7 and I have not heard one single word from Asurion or AT&T on when my phone will be replaced. I chatted with the CSR and they said I'd just have to be patient as the iPhone5 64 GB is on backorder and they do not know when they will have them in. It could be a week or could be a month they said. They don't know and acted as if they don't care.

I am also on back order for a top-of-the-line Razr Maxx HD. I've only recently filed but am concerned about the back order issue. I have had only good experiences in the past with Asurion; they actually gave me a better phone for my son once than what he lost. I don't want anything other than my Razr Maxx HD - best phone I ever had. I will be monitoring this forum and provide info on my results. Hope I don't also wait over a month!

My experience with Asurion has taught me to always get the name of the representative I am speaking to and document what is said. So I lost my phone on a Wednesday and waited a while to see if it would show up or if it would be returned/found and it didn't. So on Sunday, I called Asurion and filed a claim. During the call, I got disconnected but when I called back, they still had the info I already gave. I completed the rest of my claim with a new rep. He asked me if I was paying today or having it posted on my bill. I said, "Bill me." I confirmed it on record, no problems.

Asurion can replace your phone with whatever they decide is comparable. The phone Asurion sent me as a replacement was destroyed in five days because it was a piece of garbage. After calling, being given the runaround, having their customer service staff flat out argue with me, I was told that the only option was to pay another deductible to receive the SAME phone, and that my insurance would now be removed from my plan. On top of this, they stated if they don't receive your damaged phone back, they will charge you the full price for it, regardless if it's lost in the mail system or if they lose it.

Completely dissatisfied with the service at Asurion. My phone was physically damaged which resulted in the phone screen being completely non-functional. I submitted a claim immediately and they processed it and charged $200 for the replacement phone. I was completely taken aback and unaware of the fact that the deductible was so incredibly high. The terms were not made very clear when signing up for it, although admittedly the fault for that may have shared with T-Mobile. Regardless, I paid for the $200 and they instructed me that overnight delivery would be made and that I would receive my phone the next day.

If you have insurance with the company, cancel it. I put in a claim with my T-Mobile phone once and it has now been two weeks that I have been waiting for my phone to arrive. I have been calling them daily to find out where my replacement phone is and they are clueless beyond belief. YES, it is their responsibility not your carrier to have this information. I have made several three-way calls with T-Mobile on the phone as they made the mistake of trying to pass the blame onto them. Trust me, T-Mobile is no better either. They are both bags of ** story telling people but at least they have a clue and don't take 2-3 weeks to send out a phone in which point the ** should be FREE not also IDIOTS WILL CANCEL YOUR INSURANCE and block it without notice!!!!!! Terrible misinformed company. I'm still waiting a week and a half later for my tracking number?

I have been paying $10 on each of our five iPhones for 14 months now. The minute we need to make a claim, they finally explained that there is a $170 deductible plus a service fee. Are you kidding? I can buy a new one for that price. I just cancelled the insurance on all of our phones.

I reported that my phone is damaged and I need to replace it. I pay monthly insurance premiums and I am entitled to a new replacement phone. I have had the same phone replaced 3 times with a refurbished phone, which usually lasts the 12-month period after paying an additional $100.00. This company is a ripoff.

I've had numerous fraudulent claims on my account in the past year. My insurance keeps getting canceled due to somebody accessing my account information. I've called Asurion numerous times and have stated not to ship any more replacement devices to any address but my billing address. They failed to listen. Now I'm worried that my credit card information may have been compromised as well. I've called Asurion to find out how long they keep my credit card information on file for and no one can give me an answer. I'm honestly thinking about switching over to Protect Smart as insurance provider.

Wife had an iPhone stolen. We filed papers to replace the phone. The insurer DID not have a phone... the white iPhone. They were rude. I had to file the same papers over the phone 3 times. Two weeks and still no phone. Run, run, run as far away from them.

I unfortunately dropped my device in water. I luckily had just received insurance on it because of AT&T's open enrollment through the month of May. I was told by a representative in one of the stores that I could talk to Asurion and receive a new device. She told me it does not matter when I got the insurance, just that I have it now. I called Asurion shortly after leaving the store. This lady was very short with me. After I answered a couple questions and explained the situation, she told me I had to fill out an affidavit. She never once asked about the condition of the device, if I could turn it on, etc. I thought this was odd but the next day, I submitted the form.

This is the worst customer service I have ever received. I called to have my phone replaced and as I am attempting to give the agent the address, she could not seem to spell "Americas." We had to go over it three times. Are you kidding me? I even said, "Ma'am, A-M-E-R-I-C-A-S like in United States of America." I asked her in the beginning of the call what the deductible amount is and then proceeded to ask her two more times. She finally gave it to me at the end of the call. The most harrowing experience.

Luckily, Asurion-insured when the phone was stolen. It was replaced with a $25 deductible in 2007. In 2013 I recently dropped my 3-year-old DroidX and sustained cosmetic screen damage. Medieval by most standards of modern cell phone obsolescence, I've often considered upgrades. But remembering my frugal Asurion insurance policy, I placed a claim online which resolutely explained that retail cost of a new phone is hundreds more than the cost of your $100 deductible. What? I needed to call them. I'm no gambler but why would I, of average wisdom, ever believe dropping $100 on a refurbished old phone is a good choice over spending the same or nothing on an new phone, which value compounds itself once I turn it on with upgraded technology and 0 miles on the odometer?

This company is a scam, and it's used by the phone companies so they can shed themselves of any financial responsibility they have after collecting insurance premiums. After damaging my phone and filing a claim, I've been waiting for the Motorola Droid Razr Maxx HD now for one month. Asurion says it's on back order, and cannot even tell me when it will be shipped - you would think with technology and tracking, a company would know when the merchandise would be available. They and Verizon keep aggressively pushing a downgraded phone on me. Verizon, which has plenty of the phones available for new customers, refuses to send me one of those, yet Verizon is the company where I send the insurance payments, and it's Verizon that should be taking care of the customer - they should not be passing me on to a third party vendor. They also refuse to provide me a one-month credit on my phone bill. Both of these companies are a disgrace.

I just had my phone stolen from me at the store around the corner from the house. I called AT&T to cancel service on my HTC One and to have the IMEI blocked. So I called Asurion to get a replacement device and they denied my claim, stating that I had suspicious activity on my account. Now keep in mind that this is my first cellphone ever! I have never dealt with Asurion before. Then the representative transferred my call to AT&T for replacement options. Now I have to buy a phone at retail price. Although it's my fault for sitting my phone on the counter and forgetting that, why did I pay for insurance? They think they have won this, but they are sadly mistaken. They will replace my device. I'm going to call my local news station and see if they will help me out.

I have placed 3 claims in the past 10 years. The first 2, there were no problems; this time, it was different. My co-worker paid the deductible with his card and I gave him cash. Two months later, he called me and stated that his card has been charged $200. There was no warning, no phone call to say there was a problem or letter. I see way too many stories similar to mine. People use the white envelope that they sent to ship the equipment back. The post office has its faults but they are not that unreliable. We are being taken and it has to stop. I was told that as a one-time courtesy, they would credit my friend's account? I will have to see if they do what they say. By the looks of other complaints, I probably will have to take this to another level or two.

Another person on my line lost his phone. I made a claim. However, it went into a wrong claim and became my claim. So I called for help and have it fixed. I got transferred back and forward from the same departments and got asked to call back in 24 hours, 3 days in a row. Every time I called back, I had to explain the same thing over and over again. The last time I called, I was on the phone for almost an hour and a half (mostly on hold), and got the adjuster just say they won't do anything. I asked for the supervisor and he said no one will be able to help me, and hung up. This is so rude, unprofessional and unhelpful service that ever happened.

Asurion showed up on our phone bill 6 months after purchasing a new phone. We purchased at an Apple store and adding the service wasn't an option. At no time did we purchase Asurion or authorize the said purchase and charges. After multiple phone calls, it was cancelled. After more follow-up, refunds were issued. It also came to light that the insurance added to our account was for a different device, not an iPhone, and wasn't something that we could have added ourselves.The whole situation makes me very uneasy. The fact that Verizon and/or Asurion can add services and charge me without my knowledge or authorization.

A bit over a week ago, I was almost hit by a car driven by someone who apparently thinks that stepping on the gas is the proper thing to do when they see someone walking in a crosswalk a ways down. Anyway, in my successful attempt to avoid being hit, my brand new Droid Razr HD slipped out of my pocket and met its untimely demise under the tires of that car... and the one that came shortly thereafter... and, being kicked over to the other lane by the tires, multiple other cars. I was speechless.

Screw-ups, incompetence, stupidity, and arrogance equal Asurion. I cancelled my coverage today after dealing with one incompetent person after another. The collective group I dealt with would manage to screw up an order of fries at McDonalds. I filed a claim and paid my $169 deductible. I received the wrong phone, but Asurion had no record of ever shipping me a phone. After spending hours on hold, being hung up on and transferred to various people, I was informed that I had to file a new claim and pay another $199. When I complained that I had already paid for and received the wrong phone, they offered me free ear buds for my trouble. What a waste. I'm sending the wrong phone back and buying a new one for the same price. I'm sure getting my refund is going to have to involve my credit card company. I called Verizon and immediately cancelled Asurion.

Part1: About 6 months ago, I lost a Verizon network iPhone 5 in the water. After contacting Asurion and filing a claim, including prepayment of the $199 deductible, I was expeditiously shipped a new iPhone. However, after being unable to activate this new device, upon a phone call to customer service, it was discovered that I was shipped a SprintPCS network device, even though this information is clearly provided in the claim process. Ultimately, that issue was resolved by the resending of the proper device. Apologies were plentiful and I even got to keep the home charger and ear buds. Oh boy!

About a month ago, I filed a claim for a lost phone. Well, I ended up finding that phone and called Asurion to cancel claim and order. The lady on the phone instructed me not to accept the package when it is delivered to me and that the company would refund me my money. The next month, I received my AT&T wireless bill and noticed I was still being charged for the replacement phone even though I had sent it back the same day I received it. I called my wireless provider to try and have the charge voided but they could do nothing but put me in contact with Asurion.

My HTC Evo Design has been malfunctioning for months and gradually getting worse through no fault of my own. I finally decided to file a clam with Asurion because the phone had gotten really bad to the point of not being able to make or receive calls. I've discovered if you go to their website to file a claim and list your claim as a malfunctioning device, a message pops up and tells you to contact your carrier or manufacturer then kicks you out of the claim process! I've been to my local Sprint store a couple of times and they finally said I should file a claim because they couldn't fix it. I finally had to file a claim under "damaged" because I need another phone. I explained in my claim that I did not damage my phone. It's been malfunctioning for some time and my carrier told me to file a claim.

I recently went online to asurion.com and went through the process of getting a replacement as mine was no longer working. I have had the phone for 2 years and it just stopped working, so I proceed through the process only to find out they will not honor my claim because it is not damaged or broken. So they feel it is not their problem, horrible company. I would never do business with them again.

I'm waiting for the third phone on the second claim. They keep sending me the wrong phone and somehow it's my mistake.

I received a phone call from my cell carrier reminding me to return my cell phone as I have received my replacement equipment. The problem with this is that I did not file a claim for a replacement cell phone. So I immediately contacted T-Mobile and was informed that a claim was filed on the 27th of March and completed on April 10th. They also stated that replacement equipment was sent out and received. The package was signed for on the 11th of April and delivered to an address in Brooklyn, NY. I informed the customer service representative that I did not file any claims. The customer service rep seems to be concerned and transferred me to Asurion. The Asurion rep. confirmed what T-Mobile stated and opened a fraud ticket for an investigation. I started to become concerned about my personal information, so I called Asurion back to inquiries about their privacy policies and how they protect my information.

I paid for the insurance, from Sprint. It claimed to cover accidental damages, software problems, broken phones, etc. My phone had been dropped and the screen broke. It no longer comes on. I contacted Asurion. They said it will take 24 hours. I received an email to verify who I was. I returned the email and contacted them. They had to process another claim. I received an email to call and finish the claim. I had to start over and was told to wait 24 hours. I was contacted by email and they locked my account when I followed up. Staff is very unprofessional and rude, and the "Adjustors" are very condescending, arrogant, rude, and impossible to deal with. Never trust Asurion. They will take your money. They will refuse to help you and they’re nothing but a joke. If I could give it negative stars, I would. Save your money. Don't buy into Asurion’s lies and deceit. They straight up lied to me, took my money, and refused to help. Now I have no phone.

I recently lost my Samsung Captivate, arguably an old phone, and called Asurion, the default insurance company for AT&T, to report my loss. I was then given the choice of replacement phones, at an expense to me of $125 (even after having paid insurance fees to AT&T since 2006), of 3 plastic pieces of junk that AT&T gives away when signing a 2-year contract with them. Granted, I get that all phones are subsidized, but I paid my dues for my Samsung Captivate. I've paid my insurance fees for 7 years and I paid my insurance deductible! And what do I get? A piece of garbage. Asurion is the biggest insurance racket there is!

I contacted Asurion to obtain a replacement phone as mine was not working. They replaced the phone at a charge of $199. This I do not remember being told that I was going to be charged. They sent me a refurbished phone of same model. It was worse than the phone I replaced it with so I called my carrier AT&T and told them what was going on. They told me that they were going to replace my phone as a warranty at no extra charge and to send the non-working phone back when I receive the replacement. I did as instructed. I got my bill and it showed the charge of $199. I thought it was because they had not received the phone back, so I called and AT&T gave me the runaround. They told me I had to call Asurion.

I had one broken phone and sent it in when the new phone came in the mail. I sent it in the packet to go to Asurion. They called and sent letters that they did not receive the phone. They tagged my phone bill with the amount of the phone. The full price of the phone is $500.00. After calling and calling, they finally found the phone. Another phone broke and I called and asked if I needed to send it special. They said no, the phone that was lost was a one time thing. I sent in the phone. Again, the calling and letters saying they had not received the phone.

Shame on you, Sprint, for selling bogus insurance. This company has zero customer service and has left me wondering when and if I will ever get a replacement and what kind of junk I will end up with! Why is Sprint selling this insurance!

I have called for my lost phone! I got the replacement the next day and everything was working fine. After 2 days of having my replacement, it started to not functioning, so I took it to AT&T and they said it was a phone malfunction. It didn't recognize the SIM card! I called Asurion and explained the issue. They said they will replace the bad phone. It's been 16 days and I have not received the label to return my phone for them to send a replacement! This is way too much with all the insurance and the $200 they charge for the replacement! I called them after the 5 days I didn't hear from them and the associate said I had to keep on waiting! After 10 days, I have called and the lady said she will send the label again! Well 17 days and nothing yet! I asked for a confirmation number or anything and they said they will send an email once the label was created and nothing yet! When I called customer service, they can only say to keep on waiting!

My cost of insurance has gone up to $11/month. I didn't realize it until I called in a claim and that what they told me my monthly cost was. I dropped my Galaxy S3 and the screen cracked. They told me my deductible would now be $150. This is ridiculous. What is the point of paying insurance if I'm just going to pay such a huge portion of the cost of the phone anyways?! I will be going to Sprint tomorrow to cancel this so-called insurance in person! They will be lucky if I don't just switch my service altogether!

I have been fighting with Asurion and Sprint over what they call an equipment non-return fee of $275. I filed a claim with Asurion on 10/16/2012 and the replacement phone was received on 10/18/2012. The same day, the damaged phone was placed in the prepaid USPS envelope and dropped into the mailbox at my office. They had been looking for the wrong phone the entire time. When I informed them of this, they said they still had not received the phone. After speaking with them, I found out that they were going to mysteriously waive the fee.

I don't understand why we, as customers, are given a hard time. My husband's phone has had to be replaced 3 different times! The last time before this one, my husband was sent a phone by Asurion that would turn off and reboot itself. The next day, my husband went to the Sprint store to find out what was wrong with it. On his way to the store, he accidentally dropped it and the screen cracked. He was told there was nothing he could do unless he paid another $100! So he decided to put up with his phone turning on and off.

My daughter dropped her phone today - the Galaxy S. We knew that she had made 3 claims in 1 year, so she would not be using insurance. After visiting the Sprint store, they said the oldest claim was from Jan. 13, 2012 (so go ahead and file because now only two were considered outstanding). We did so, only to learn that Asurion would not allow the claim because when you file three in a year, you must wait for twelve months before you can activate the TPP again. Our contract is up in May. Should my daughter want a new phone or even if she upgrades now, she cannot get insurance until November 2013! What a joke. She filed her last claim online and was not told about this.

The LCD on my Motorola android broke from pressure at work. I paid the $100 deductible and received a refurbished phone a couple of days later. I returned the broken phone without any problems. The phone they sent me after about a week would not start up. I took it in to Verizon and they could not get it to boot either. I sent it in to Asurion for a replacement. I got the next refurbished phone and sent the malfunctioning phone back. Then a week later, my girlfriend got a call from Asurion asking that we return the phone. She told them that we had, and then a few days later, we got a notice in the mail about the phone not being returned. She called and they said there was a mistake, that they had the phone and to disregard.

I pay $10.00 a month for insurance coverage on my iPhone so when I had an incident with my phone, I called and filed a claim. When I received my replacement phone after paying a $169.00 deductible, I received a refurbished iPhone and the charger was a Motorola and Griffin - not even an Apple iPhone charger! If I pay for insurance every month, I expect to receive a quality product. However, I received a refurbished phone that I could not load emails to, would not connect to the Verizon service and had a pieced-together charger!

On Nov. 17, I filed a claim with Asurion. They immediately charge $199 for AT&T Samsung Galaxy 3. They quickly sent a refurbished phone which wasn't fully activated until January 1. Immediately, it became evident the phone was defective as data, internet, text, and email functions don't work. For all to know here, it's Asurion's policy for high-end devices. Even if the replacement they send you is defective (as read in this blog, it is evident many are), they must first create a Return Label which they will send out to you in 3-5 business days! Then you have to send back the defective phone they have sent you.

They are one and the same or sister companies as their website says if you dig a little. Apparently, the Asurion name has such a bad reputation they had to use the new name. Get it? I have been ripped off by them so many times that I can't count. Am I stupid? No, I would buy a service contract from Lowe’s, Verizon, Staples or other retailers. And now, Amazon Canopy also uses Asurion or now N. E. W. You would not be aware until you have a claim and then they say you have to call another number which goes to Asurion. So be on the lookout for the N. E. W. name. It’s time for a class action suit to stop them from continuing.

I would like a formal apology from Will personally over the phone. Moreover, I request that he be either reprimanded in the presence of his underlings and peers or penalized in some appropriate manner. In terms of monetary/material settlement, I would only ask that my future sister-in-law's Droid 3 be replaced with the newest model of that series either at no charge or for a reasonable upgrade fee negotiated between her and Asurion.

For an "insurance company" associated with the largest phone giants in the industry, I am livid at the fact that they offer such sub-par service. I called today in regards of replacing a damaged Samsung Galaxy S3. All of my attempts to contact Asurion dropped multiple times. I then called T-Mobile customer service to see if they could get a hold of an Asurion Representative, and T-Mobile’s attempt of contacting them dropped twice. After many tedious attempts of getting into contact with an Asurion representative, (long story short) they told me that there was a back order on the phone and that they don't know when it will be available. They basically informed me that it may be available within the next two weeks - it may not. They could not even give me an estimate when I asked.

Just like "Virginia of Valencia, CA on Nov. 11, 2012", my cell phone got damaged so Asurion sent me a new phone. I immediately followed their instructions to place the damaged phone in their pre-address, pre-stamped envelope and drop into any U.S. mailbox. 4 weeks later, they sent me a letter stating they were going to charge me for the damaged phone which they did not receive. I have been doing battle with them for 4 months now and as of today's date (12/12/12), they still refuse to listen to logic and want me to pay since they don't have the phone. I refuse to pay and told them to get with the post office about it. I strongly suggest that no one ever use Asurion.

I bought a Samsung Galaxy from T-Mobile 1 year ago. It was dropped in water but it's covered under the $3.99 a month Premium Handset Protection Plan. In the warranty details, it tells you not to worry because you’re covered even if it is dropped in water. At first, Asurion told me that my phone was not covered. When I proved to them it was, they then said it malfunctioned and that I would have to call T Mobile to get a replacement. T-Mobile then told me that they don't cover phones that have been damaged by liquid and that I should file a claim with Asurion.