Adorama Camera Reviews

I hate to write negative reviews, but this camera store has the worst customer service ever. They had a good deal on a Sony Camera for Black Friday. I was offered a generous trade-in for my used Sony equipment online, but after I sent in my stuff, they lowballed my trade-in value to almost half of what was promised. I did not lie to them and overvalue my used equipment. It was all in good condition most of which had original boxes, manuals and all included accessories.

I am writing to request urgent help regarding my recent order.

These guys are all liars. They can find all the reason and blame it on the customer for everything and say that they are always dry when in this case, they are completely wrong. I bought a camera from them and when we tried to return a guy named George said that the serial number doesn’t match what he sent. I don’t care what they sent. This is what you sent me and you need to take it back.

I sent Adorama two brand new lenses to trade in. They received them on Oct 3rd and on October 22 they had still not contacted me. I called customer service and was told they would email me - they never did. Nothing in inbox and nothing in spam. I contacted the trade in manager and he finally offered $213. We'll send you an email on how to obtain your reimbursement - NOTHING. I have been emailing back and forth but NO EMAILS INTRUCTING ME ON HOW TO RETRIEVE ME REIMBURSEMENT! Now they are ignoring me - THEY STOLE MY LENSES. THEY ARE DISGUSTING. DON'T TRADE OR BUY ANYTHING FROM THEM. I now have to take them to small claims court to retrieve my $213 and my expenses.

Horrible experience and will never buy from them again. I ordered a production cart that was used and when I received it was seriously damaged and missing parts, which made it useless. I have been fighting with them since the day it was delivered and I get the run around. BUYER BE AWARE OF SCAMS FROM ADORAMA. Their Better Business Bureau reviews are 1 star. Scammers and terrible customer service. It was missing a leg for the table top and customer service kept thinking I needed a wheel becuase she couldn't speak english. NOT AGAIN. #Adorama wasted hours of my time. The value of the $1400 cart wasn't worth a dollar because the missing parts made a useless item.

I encountered what appeared to be a commonplace tendency these days dealing with camera companies looking for used equipment. The scheme goes like this: They make you an offer. You send your equipment. They revise your offer with a low-ball offer after they receive your equipment, and then give you the run-around when you tell them to just return your item(s). It is standard procedure. They attempt to imply that you either misrepresented your item originally, or that their "experts" have re-evaluated it, but that is part of the scam.

I purchased a MacBook Air 15 inches M4 chip through Walmart but was from 3rd party seller Adorama. Less than 2 weeks from purchase, item's price from Costco and Best Buy dropped lower than what I purchased. Adorama claims they have "price match guarantee" but when I requested they denied the claim when clearly it's the same exact item and within time frame. They could not give me a valid reason why it was denied. The other option they have is return but would charge me 15% up to 50% restocking fee. Definitely not satisfied with the customer service they have, would not buy from them again.

They sell broken and defective items advertised as open box. The item arrived, looking like it had been dragged behind a truck. Within the box, there was a return authorization form for the previous customer who identified it as a broken item. Customer trust is not easily earned, but once destroyed it rarely comes back, does it? They have destroyed my trust, they have destroyed their reputation, they are not to be trusted. As a long-standing customer, they have lost my business permanently. I will never order from Adorama again.

Total scam! The canceled my order while I was on the phone with an agent because they had my address info incorrectly. The order said canceled for months on my account, now I see even though it was canceled. I was still charged $700 for nothing I received.

Avoid this company! I applied for their credit card and got approved for the amount I asked for, but when I went to check out, the card was not connected to my account. The credit check and credit card show on my credit report. I even lost a few points with their credit check, but I can't purchase anything with my credit?? This has been going on for over a month.

Adorama is a nightmare I'd sooner forget than relive. I bought a stereo receiver for over 700 bucks on their website. That was my first mistake. My second mistake was not canceling my entire bank account and starting new. Received an email show what I paid and the item would ship as normal. Two days later I get another email stating there was an issue with my address on my banking information. A normal person would believe that they would immediately cancel the order and you would be refunded. Not these pukebags. I wanted to make sure so the next day I tried calling them. Their office must be on Jupiter because within a half hour I realized I would never get through.

I placed an order and never received it. When I checked, the status showed it was delivered, but my Ring camera footage revealed that it was stolen. I contacted customer service and the support I received was terrible. The representative told me to file a police report so the police could talk to the person who stole the package—an absurd suggestion.

Adorama stepped up and fully resolved my issue. I had some difficulty at first. But once they actually reviewed this case in detail, they quickly resolved this to my total satisfaction.

I purchased a new Nikon Z7ii that never came via UPS. When I made my purchase on June 19th, 2024 which included a Nikon Z7ii, a 24-70mm f/2.8, and a 70-200mm f/2.8, among a few other items, Adorama was quick to offer me overnight shipping. But when the packages arrived, the Nikon Z7ii was missing from the order. The packages were tightly packed and there was absolutely no room in either of the packages that were sent for the Z7.

Terrible experience, that cost me money, nerves, emotional distress and I am still paying for the lens that I have never received and see here that I am not alone. I don't know how this people can still operate, I don't know what else to do to get my money back, I am still paying monthly installments for something that never reached me as Adorama and FedEx failed to comply with signature ID delivery check so lens was delivered to someone else. Last email I have received from them is that they are making back charges and that never happened, so beside the theft and horrible customer service experience and not caring about my money and issue I add to them a lie as well ..fiefs and liars.

Money stellar company, they’re thief. I return the original item but they still charge me. Company keeps emailing me and treating me. They keep the item and my money. I never recommend this thief company, please stay away.

I’ve purchased some new and used equipment from Adorama and they fooled me into thinking they are/were a reputable company. My mistake was accepting their offer for two lenses I want to sell. Their offer was either a total cash trade-in of $984.19 or store credit of $1,003.87 which seemed fair, but as I was about to find out it’s just a ruse. They falsely claim that item inspection may take up to 3 business days, but after sending them my gear, they did nothing, zero, zip, nada with my order for over a MONTH.

Highly not recommended, especially if you wanna buy something with their co-branded credit card. I wanted to buy an MPB 14 using their card, for which I was pre-approved and subsequently received. My order was placed with the assistance of their support team, but then unusual things began to happen. Two days later, I noticed my order hadn't shipped. Upon contacting support, I was informed that my order had been escalated to the Manual Verification Team (VFR) and that I needed to contact them to proceed. I reached out to VFR, who simply requested email verification (as I had signed up using an Apple ID and the email on my credit profile was different). They assured me that everything would be resolved in 2-3 hours. Spoiler alert: it wasn't.

I placed an order for a laptop. For some reason they needed additional verification. I immediately emailed them at the email they provided. They didn't respond. Few days later they just canceled my order and the laptop was not available anymore. They did nothing to rectify the issue. Terrible service and customer support. Stay away.

I have purchased new camera equipment from this company with no issue. But apparently, they make no effort to ensure that they do a half decent job shipping products that are used. The first lens came with no stabilizing plastic air pillows/beans. I returned it. The second lens that I received came in even worse packaging. Do they not care that they are taking digital equipment and reducing their value because they bounce across the entire country in a box with minimal packaging in boxes that look beat up when I receive them? It may work now - but God knows how long these pieces of digital equipment will last because they are too lazy to make an effort to package properly!! UNBELIEVABLE!!

Purchased two identical DJI transmitters. Ended up not needing both so I initiated a return. I guess I accidentally returning the wrong one (different serial number) so I sent the second unit back to them as well. They now have BOTH of my units and refuse to ship back my original transmitter. They won't offer me a refund or return. They're just keeping BOTH transmitters and only refunded one of the two. I paid out of pocket for my shipping there and a return label for them to us. They keep saying they'll "ship it out tomorrow" however I've been hearing this response for over a month. Now they're being rude, sarcastic, and threatening to "throw the item away". Update: When I email my point of contact I now get an error message saying my emails are rejected. I'm now unable to speak via email to customer support and phone support seems oblivious to this whole situation.

NEVER EVER purchase from these jokers. I was told by customer service person Julio that I would receive my purchased product in "a few days." I needed it for film shoot. (insert laugh here) I received an email saying it went arrive 7-10 days later. This is unacceptable and I wanted either a full refund or for them to expedite my purchased product in the promised time. Was on the phone for an hour going in absolutely nonsensical circles with people that are either oblivious to common sense, or going off of a script. One person from the Philippines had no clue as to what she was saying. We will be sharing our experience with everyone.

I am absolutely livid about my experience with Adorama! I purchased a MacBook Pro for over $2100, which included expedited shipping, and explicitly told the salesperson that I needed it by 5/2 as I was leaving town the following day. It did arrive on time, but imagine my disappointment when I discovered that the case was damaged, with creases and scuff marks on the top and a bent case!

Made an order from Adorama and they never shipped my items. 12 days later I received a refund notification from Paypal and not from Adorama. They never told me that my order was canceled. Went on to buy my a gift card with their store credit and it took them two hours to answer my issue. I had to call their customer support to use their store credit and I was not able to see the credit in their cart. Very bad experience from this site. Oh, and their electronic gift cards are not redeemable instantly, you need to wait 12-24 hours for them to activate it.

These companies that you thought you could trust and yet they promote predatory lending/leasing scams through ClickLease. All Clicklease contracts have people paying 75-100% more than the purchase value. That is their fee, 75-100% of the purchase price. So if you buy a camera for $2500, you will pay $5,000 for it when the contract is complete, early pay off makes no difference and there are no returns. Very dissapointed that these companies encourage such programs.

These people are criminals/crooks. Send my lenses to them for appraisal, of course they lowball (even though they advertise 70% of new, what a lie that is), but offered a relatively good deal on a trade in, had to add some money and still waiting for my lens, three weeks now, when you call you get the run around, nobody knows nothing, string you along, want my original lenses back they won’t send them back, tell me to accept the low ball offer, WHAT?? That’s called stealing, that’s still my property until you send the lens I paid for, from where I sit its criminal. Will never ever deal with them again, what a disgrace, I was a customer for over 10 years and spend a sizeable amount of money there, never got screwed like this at B&H.

I sent in Nikon equipment in excellent condition to sell or as a trade-in. I was told if I didn’t accept their price, they would ship it back. After I got a price, I called and agreed on a trade-in price for 2 used (open box) Nikon lenses. When I checked the charges with my bank, Adorama had charged me full price. I notified them and then they changed the price to reflect the cash price on my trade-in. Still $259 short. After several attempts at trying to get them to honor their price, they went quiet on me. Immediately I asked for my equipment back, no contact from them. A week later, I asked again for my equipment to be returned. No contact from Adorama again. Obviously their intention is not good. Dealing with Adorama is a nightmare. Time to turn to the bank’s dispute department. Beware.

Sent 2500$ DAC 700$ Headphones for sale and after emails saying they have items....NOTHING... They won't answer Phone calls... Return messages or Emails.. The Call Center is on another Planet and is a Joke as they do not get what you are explaining to them and leave you Worse For Wear....

I ordered a memory card for my Z9 with other items. The $179.99 card was missing. I was told I'd get a refund however dealing with their overseas call center was a nightmare. Still waiting 4 weeks later.

At the beginning of October I sent in some equipment in consideration of a possible trade in. A week later I was told it would be a month before I would hear back. After realizing that I did not want to be without my equipment for that long I initiated communication by both phone and email. Phone calls went to voicemail and have not been returned as have emails which have not received an answer. My request is that I receive what is mine returned to me promptly. I am willing to pay shipping costs if need be. I consider the lack of any response by the company to be unacceptable and can no longer recommend them as a viable outlet for selling/trading equipment.

Scammers, be advised if you purchase anything from Adorama must record video/take photo of content opening the ordered product.(in case if you have to return the product ). They will claim they shipped you in original box. They will charge 15% restocking fees for the box they never shipped you in first place. I ordered sigma lens from them received without manufacturer's box. I returned the item and they charged me 15% restocking fees for the reason given box missing (which they never shipped to begin with). They scam people by charging restocking fees for the box they never shipped to begin with. Avoid them at any cost.

I bought a Lumix camera from them back on September 03, 2022. As of I write this review right now on October 3, no shipment. They said the order is being verified. WTH!! It takes 1 week and you have not verify it. I call the verification department, they hung up on me. I will never do business with you guys again. Terrible service.

Highly encourage everyone to take their business elsewhere. They are great at taking money but be very wary on the off chance you need to return something. I even paid for their VIP 360 and have had a return pending for almost 30 days which over 20 emails to their support team. Had to escalate to the BBB. Highly encourage you to look at their rating there!! Wish I did before purchasing.

I was so excited for my Adorama order placed in July 2022 (Over $5,000 USD). After I placed the order, it was immediately placed on hold. When I called the verification department, they stated that their system could not match me up with the shipping address. I stated this is my address as per the listing on my state-issued Driver's License, but this was not an acceptable verification method for Adorama. I stated I have a lease agreement indicating I am paying for and am residing at this address, but this was not an acceptable verification method for Adorama. Their only approved verification method provided would be proof of address associated with a landline.

I am missing battery pack, USB charger, AC connecting are all missing in the box. I asked them to sending the missing items. I was asked to send pictures of what I got. I asked them that I will return the item because if the unprofessional response from one of the associate Ryan. He asked me to return the items unfortunately my son has lost the box for the camera. They are rip off so I am not even sure if the camera works as I cannot test it.

Currently my credit card is investigating disputes I filed with Adorama as they charged me twice for an USB cable and failed to cancel a laptop computer that was advertised in stock for immediate delivery. Once they processed the purchase they informed me it would take over two months to receive the laptop. Immediately I requested a cancellation and was informed that’s not their ‘policy.’ This company clearly lacks integrity. I would advise consumers to buy elsewhere. They are crooks!

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of “we will contact you in 1-2 business days” was received but they did not call or attempt to contact customer back. The customer went to Adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.

I bought the Asus ZenBook duo from Adorama a few months ago. The laptop crashed several times in the first few months so I tried to exchange it for a different device. Different brand, different model. I had no option to return or exchange the laptop on adorama's website so I called and specifically asked for an exchange to be processed. We had back and forth where I was told I was past the laptop's returnable date even though their website clearly states that purchases can be returned by February. I was told I couldn't return the laptop because the manufacturer disconnected it. They acted as if I couldn't exchange it for a different device. I practically had to state several times that I wanted a different device before they finally said they could process it. I had to literally instruct them to add a note on what laptop I specifically wanted. I was sent a shipping label and returned the laptop.

I was duped into sending Adorama thousands of dollars of like-new-in-box professional photography equipment. They quoted me decently over the phone but once they had the items in their possession they fabricated damage to my equipment to devalue it and they also lost some of my very expensive accessories. They handed my deal over to some person named Jack ** and he straight up tried scamming me and after his slime tactics the "final offer" was almost half of the originally quoted offer. I resisted the pressure and demanded my equipment be sent back.

I recently traded in my camera equipment in exchange for a like-new used Fujifilm camera with multiple lenses, extra battery, Variable ND filter, and charger. I received a series of boxes each containing 1 lens, and one large box which was supposed to contain the Fujifilm X-T4, XF 16-55 f2.8, a spare battery, B+W 10 stop ND filter, and a charger. The box arrived in near perfect condition on the outside. Inside, there was a single small piece of bubble wrap (not even big enough to cover the bottom of the box), and a battery charger as well as the 16-55 lens. The camera, battery, and filter were on the packing slip but not inside the box.