Spectrum Reviews

I started checking streaming services with the attention to keep a service forever. I tried every streaming service that is available. Every single one, with one exception, was easy to cancel and could be done within a minute of deciding to do it. Then there is Spectrum... Time Warner... Charter, 3 places that purposely overcharge their customers then set up a ton of rules to assure you cannot change or cancel a service. However if you wish to add a service, it is so deceptive that you may not realize you actually approved of adding the service.

I had upgraded a phone and when received it was chipped on screen out of factory box. Asked for exchange and gotten run around for month so far. Still dealing with the problem and phone is still on table at home and they will not give me a label to return it.

Spectrum has jacked up my bill more than 50% over the past two years, without additional or improved services. Spectrum bought TimeWarner in 2018, and since then they have been gouging customers. The cable tv has frequent issues, the "Smarthub" needs to update every time you try to access Netflix or another app, and internet WiFi is lousy in the home. They are the world's worst gougers. Why? Because in many places there is little or no competition, offering them a virtual monopoly or duopoly; they are basically unregulated and allowed to push any regulatory fees onto the customer, and they know it's a hassle to switch providers.

We have saved about 60.00 per month since the switch. You cannot choose your payment date and they require ACH. It's on Verizon I think so if you switch from AT&T it's a little different at first but nothing that was a big deal. Service is about the same.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I thought Spectrum had great customer service. Until I returned their equipment to a local office. My billing cycle started 3/5, and I turned in the equipment on 3/19. Thinking that I would get credit on the two weeks I didn’t use from 3/20-3/31. Little did I know they had a disclaimer on page 3 of the bill stating no credits would be given. That means I would have had no TV viewing for two weeks 3/5-3/19. I was never told that this would happen when I canceled my service. Why are the employees not trained well enough to help the customer?

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

BEWARE billing charges after closing the account! Did not close my account, I found out only two month later and they also 'lost any call' records that indicate that I called to close it. Even though we have a second account opened and the dates of closing old/opening new account match. This is not the way you treat a loyal customers who has been with them for 5 years!

This company has my home phone, cell phone and internet service. I'm only satisfied with their cell phone service. If there's any carrier out there that is better then I'm willing to give them a try. I have friends that really like Spectrum's cell phone service but not their home service. Too many outages...

Spectrum Charter erroneously sent a 70$ fine for a router or modem to a debt collection agency. I had previously spoken with 2 different employees at Spectrum, both of whom told me that I do not owe any money for equipment to Spectrum and have nothing to pay, which I do not. I had been using all my own equipment. Since this charge was sent to a debt collection agency, I contacted Spectrum again about these incorrect charges they are attempting to forcibly take from me. I was told I could only speak over the phone about this and any communication by email, mail, or text was forbidden.

After 2 hours on the phone and several people spoke to I have got nowhere. I am late on my bill I tried to pay what was past due and they told me I had to start my service over I’ve been with spectrum 3 years about. I explained hard times had fallen but I would pay up to date they repeatedly told be that I owed more than what I had calculated they were including charges for equipment and I was just shit off this morning. I asked for them to work with me they refused. Saying I would have to pay a month in advance which is what you are billed already a month in advance. The first women I spoke to Ashley yelled at me and was very rude her I’d number is **.

They are disconnecting service for paying customers with students at home while giving away free service to non paying customers with students at home. PR stunt.... Unethical business practices! Corona virus is here... They are running a publicity stunt to make people think they are this great company by offering students FREE service to take classes. Get 3 months FREE if you have a student. While behind closed doors they are disconnecting their paying customers with students for being a little late.

So I have had Spectrum internet for three years. Paid 80 a month for high speed internet. We continue service even after many issues and calls to spectrum, I guess I started to believe it was just our area and not the service. Recently my son who is a high speed gamer has visited and kept saying, "This is not high speed internet Mom." So I called spectrum. A tech came out and informed us that the wires into the house had been installed incorrectly so we basically had never received proper services that we paid for this entire 3 years. I still let it go thinking it was now fixed. Three days later still issues, called again and got a supervisor on the line. Spend 2 hours on the phone to get a supervisor tech out here and was told I would receive the best discount they could give me which was only two months of service credit.

Our bill went up from $50 to $60 for basic internet, and after TWO HOURS on hold and getting the run-around from three different people, they still refused to give use the same rate that they give new customers. I get that they want to entice people over with a low rate, but this is not a low rate - Frontier charges half as much for the same service. The only reason we haven't switched to them is that they get even worse reviews than Spectrum! The customer service representatives weren't exactly rude, but they were the opposite of cheery and helpful. In the past, they were happy to give us the intro rate to keep us from canceling and then re-applying to get the discount, but it looks like things are going downhill at Spectrum, and they no longer value existing customers as much as fresh-catch.

I'm sure Spectrum's interactions with their customers is not great due to the groups and forums dedicated to complaining about them. However, I am not even a customer yet and they harassed me with 11 return calls in less than an hour because I hung up on a rude sales representative. Why should I listen to ridiculousness before even becoming a customer. Then trying to resolve the issue a Spectrum supervisor never followed up with me. Now they're saying if I have a problem talk to their legal department but they would be happy to sign me up for service. What makes these people think I'll be a customer if they treat me like this before signing up for service.

Thinking somehow my payment didn’t go through I called up Spectrum to see what the issue was of why I didn’t have my Internet service. They informed me apparently that I came into the store, dropped off my equipment and shut off my service today. And I showed my lease showing my name, address etc. WELL that was not me, never was in the store, never canceled. How does that even happen without showing proper identification to shut off the service? They just let anyone walk in with a name and a router and shut service off? This is shady AF.

I've had Spectrum for almost 1.5 years, always paid early/on time. A few weeks ago, I decided to upgrade from the 400mbps Ultra plan to the gig plan. Easy, right? Keep in mind, all of the story below happens in the span of 6 days... Tech 1 comes out on a Saturday morning (8am) and he's in and out in 45 minutes. He provides a "new" router and says to give it until midnight before the speeds kick in. I thought that was weird, but okay.

Spectrum makes offers then doesn't commit to them, They will wait until time has elapsed for you to return phone with no charges then they'll send you and offer of zero dollars...Customer Service let's just say there is none.. Will never deal with these people again!! I would have rated them a Zero!! But the option wasn't there.

I think everyone in every city with Spectrum should get together and disconnect all at once. They are dishonest, their people blatantly lie, or some just hang up, if they don't want to listen to complaints. I have been dealing with them for years, and finally have decided to look for something else. I keep wondering if they are involved with U.S. Cellular. I will leave U.S. Cellular, if I find out they are. The reason I say this is when I wanted to call U.S. Cellular, there was another three-digit number next to it. I decided to call it. Guess who answered, Spectrum. I will be looking into this. Then I will put it out there wherever I can. People should be warned.

I canceled my internet service and I ask if they were going to still going withdraw from my checking account so he transferred me to billing. They told me even though I cancelled my service they were still billing me through March 22.

I downgraded my service several months ago, due to increasing costs. After I did that, Spectrum increased my internet service cost by 50%. So... here I am back up to more than what I WAS paying. I always pay my bill on time, online. Every now and then, I get a bill that says I did not pay the last month, therefore I owe both months, PLUS a LATE FEE of $20. I then call to find out why (another $5.00) only to be told that I entered my bank account number incorrectly. I always double check that I have entered these numbers correctly, but how can I PROVE that? My word against YOU KNOW WHO. I don't always call either; if I am too tired or already stressed out, sometimes I will just pay the fee. I hate speaking with impossibly NICE people who say that cannot do a thing about it. OR impossibly RUDE people who reluctantly say they will waive the fee, but only after putting me through hell.

Internet just wasn't working. My husband called customer service four different time in 4 days. Every time we got different story about some technical difficulty and it will be fixed. Nothing. So we called to cancel because we don't have any way internet but they told us they have to charge us for a month because our billing cycle. Spectrum couldn't fix that. We tried 4 times with 4 different representative and they admitted that is problem on their side and we can cancel same day but they will charge us for a month even we didn't have service. We tried to call and talk to billing department.

I had a grandfathered plan from Brighthouse which was 100 MBPS. Spectrum's Customer Service convinced me that I'd keep my same level of service if I changed to one of their plans. I asked that question several times to be sure I'd still get the speed I had at that time. I changed and found they had not been truthful. The Customer Service had lied, plain and simple. I called to complain and was informed that 60 MBPS was the fastest I could get and I could not change back to the Brighthouse plan. Now Spectrum claims they offer 100 MBPS and that is what my "Plan" is supposed to have, but mine is currently running in the mid 30's. I use the Ookla Speedtest and the Spectrum Speedtest with same results.

I was a Spectrum customer for at least 3 years. The service in my house has been spotty the entire time I had the service. Service would drop in the bedrooms upstairs and in the basement. At least twice a year I experienced billing problems. Spectrum would double my bill not recognizing that I paid the bill via the Chase banking app. Not a problem with any other utility bill. On January 26, 2020 enough was enough and I moved to WOW. I called Spectrum and the representative tried to convince me to stick with Spectrum. After 3 attempts the representative realized my mind was made up and I was told to return the equipment to avoid being charged for the equipment.

I will never understand why companies constantly want to steal your money when they are at fault! I ordered Spectrum and after a bad tech came and hooked me up I couldn’t get cable TV so I made so many calls to their support team w/o any progress. Finally in Feb. After it became known that their remote was faulty they sent me a new one. Now I have cable tv. Yet when I got my bill spectrum wanted to charge me for service for cable tv even though it never worked, all they offered me was a small credit and they expected me to pay over 40-dollars for a service that never worked. They could have cared less that because of their faulty equipment I could not get cable tv. Frustrated I decided I was being forced not to use spectrum anymore and now needed a new company which I never wanted! I’ve learned that spectrum could care less about their customers. Sad....

I was told that Spectrum (Charter Communications) is what most of the elderly people in a income based senior living were using so I signed up my Aunt when I moved her in. She always had problems with something and they charged her for a new remote, to fix anything etc. But I had to move her to an assisted living home in Dec 2019. So when I called to cancel her TV and Phone, they said, "The new billing cycle started today so you have to send the equipment back (which I did promptly) and pay for a whole month of service."

I don’t usually do reviews but after the horrible experience I received I feel like I have to. I’ll try to make a long story short... I had a previous balance from a old acct which I was informed by a Spectrum Representative that all I needed to do was call the collection agency, make a payment arrangement for the previous balance and call back with the confirmation # which I did. I had to pay my first month upfront (which was fine) and my services were reconnected. Ok cool. Not even 2 days later I get a call from Erin who by the way was the rudest, most unprofessional person I’ve ever spoke with telling me they don’t have proof of my payment arrangement???? I’m like how when I gave the confirmation # which allowed me to get new services? She went on to say they usually give the 3rd party company about 5-7 days to communicate with them and at this point it’s only been 2.

I am switching to FiOS next week. Tired of paying $300+ for absolute crap. The automated service is the worst I have ever used and if you do actually get a person, you will wish you were still talking to the robot. I can't believe I have given them as many chances as I have. They do not deserve my business. Apparently, they are spending all their money paying Ellen to make terrible commercials instead of upgrading their Network. If you have a choice in cable providers, stay away....far far away. The service, or lack of service is surreal. They have expensive crappy service and they treat their employees like dirt. When they switched over from Brighthouse, it has been all downhill and gets worse everyday! Lesson learned. I am surprised my internet stayed connected long enough to write this review. Spectrum is a terrible choice, I am wallowing in regret!

Yes, a 1 star review and let me start off by stating that if Spectrum did -not- have a monopoly in my area, I would -not- be a customer. I pay each month via their website using bank account information I entered at least a half year ago. Once entered, the site stores the bank info and you can just click pay and then click submit for the previously saved information. I've done it over and over with no problem. When I did it in December 2019 everything looked good including the last 4 digits of the stored bank account. Evidently the payment didn't go through. Plenty of money, pre-stored account info, no idea what caused the problem. Spoke with a person at the local office. They said it was just a "hiccup" and re-submit. I did a few days later. It didn't go through. I called the official help line, they told me to do it again - and it went through. They then tried to reverse the payment and claimed it was their computer system doing it on its own.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

These guys are a joke. I have complained for the entire 5 years I've had them, they advertise 200mbps and at best on a good day I get 30mbps. Downside it's either them or the abominable Frontier (Verizon).. Which these guys are so dysfunctional it's not even laughable. I can tell you that I also tried out Spectrum's streaming service... holy cow, absolutely horrible. Worst ever. I'd rather pay double for Hulu or Amazon or Youtube. I wish there was another carrier that would come into my neighborhood and blow Spectrum and Frontier out of the water. It wouldn't be hard.

We signed up with Spectrum for a bundle of 500 mb internet speed, home phone service, and tv without the premium channels. The representative repeatedly stated the 500 mb internet and that the promotion was 24 months. They never said UP TO 500 mb or mentioned the promotional period had a price increase after 12. Months. Reality average internet speed using their own measuring program has been mid 240s average for downloading and approximately 25 for uploading if that is important to you. Therefore not even achieving half of the advertised speed.

I inherited Spectrum from Time Warner. The name of my original email server which was passed from company to company and then to Time Warner was roadrunner.com. Since Spectrum has taken over, there have been occasional instances where the email will not send from my ipad or iphone. Spectrum quickly blamed Apple, but my computer repairman said this was happening on android phones and from outlook express, as well as other mail apps. He was clear it was a problem on Spectrum’s end.

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on Sunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent’s statement. She told me “that is our policy” as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word.

I preface this with the fact that I have been a customer for nearly 30 straight years. I have dealt with the up and down, and highly inconsistent pricing system they have used. Spectrum of course raised my service from 180 to 220 in one months time. When I tried to negotiate for a better rate their solution was to drop certain services. So I had to compromise my internet and tv, not them. I decided after several months of paying the higher total to do as others and cut the cord.

I have had Spectrum TV and Internet for 3 years, and my monthly cost has gone up from $120 per month to $178 per month after the first year initial discounts expired. I decided to switch due to the higher costs and the fact that my TV and Internet were low bandwidth and pixel challenged due to the shared cable head end for my neighborhood.

So many hidden fees, bad service and rude customer service representative. If you ask them to cut your cable but you'll keep the internet they would tell you that the internet price a month won't be the same as they advertised on tv. It doesn't make sense at all because I've been a long time customer and instead of offering the regular internet monthly bill, they wanted to increase my internet bill a month more than I expected. They make you feel trap and won't give you option but to keep the cable service.

I had Internet only service for $45/month for a year as a promotion and 3 months after that I received a call from Spectrum asking me to add TV service for another $45/month for a year and they kept telling me how great it's to add TV and the offer is only now so I accept even though I don't watch TV at all. Then now I decided that my bill of over $100/month is too much so I wanted to cancel the TV since I don't watch it, they told me, "Since you want to cancel TV, your internet is now $69/month" because I'm breaking the bundle. I was NOT told at all that I'm in bundle and I cannot break it. I only have 1 service and they asked me to add another service to it and I was NOT told about any rules.

I have had Spectrum Internet service for 4 years. Despite only having Internet service for one device in a 500 square foot apartment, I paid well over $100 monthly. I paid my bill automatically each month electronically. Yet I received endless mail from them labelled "urgent" or "time-sensitive" that contained nothing but promotions. Over the years I received DOZENS of these envelopes. I eventually ignored them. I move and go to cancel the service, only to be told my account has been past due for months, they have never tried to contact me to rectify this, and I now owe close to $150 in past due payments and took a hit to my credit. To top it all off, for most of the call their hold music and voice-over would not turn off and so I could barely be understood. Do not bother with Spectrum. They are incredibly expensive and their service is worthless.

Why can’t reviews have zero stars or in Spectrum’s case negative stars. Absolutely, hands down the worst provider for anything communications wise. I’d like to see the zookeepers running this circus of a company. After having a scheduled appointment tonight for internet service I get a call an hour and a half after the scheduled time saying the technician is at my door. What the heck!

It’s been 10 days and two service tech and our cable & internet problems are not resolved. I’ve had 4 promised dates for completion that have been missed. Appointments have been missed on 3 committed times by no less than 3 hours. The problem is that we have only two companies to choose from and they both provide horrible service.

Spectrum Internet. Please think about it 10 times before having their services!!! They state that they bill in a "per monthly basis," and they change this recently too! I never signed nor accepted this terms, even if they are in the bill in "small letters." Anyways, per monthly basis like they call it, means that even if you have to move on the 1st of the month, if you used service for that "one day!" you have to pay your entire month rate that you usually pay (from the 1st-the 31st of the month). For example: $100, if that is usually what you pay, you will pay, Instead of paying for that 1 day that you use!! How ridiculous and nonsense.

Please be aware Spectrum now calls themselves a “subscription service” thus if you now cancel your service on the 2nd day of the month you will still owe the rest of the entire month! I canceled my service on the 9th and they want the entire month even though my equipment and service was turned in and turned off with NO notice at the time of canceling from the counter attendant/only saying we will send you your final bill. Spectrum would like a no contract service with legal contractual terms. Sounds like a class action lawsuit waiting to happen.

I canceled service on Jan. 6 and the service was cut off immediately. Spectrum then sent me a bill that said it was for service from Jan. 7 to Feb. 6...the month after I canceled. When I called Spectrum, they said "Oh that billing is automatic and shouldn't say that. You're really being billed for the month of January." When I pointed out that they cut off my service on Jan. 6 and continued to bill me, they said that it was just the way they do business. Spectrum says they are a monthly billing service and don't pro-rate.

I have been a customer of Brighthouse/Spectrum for 15 years and have watched my bill rise sharply. Ended up paying $230 per month. This finally drove me to cut the cord and go to Roku for TV. Suits me fine. My bill is now $89 for phone and internet. Saved enough for a holiday or a new small car lease. Makes you think doesn't it. I downgraded my package 13 days into the new billing month. I thought I would be due a refund for service I could not access for the rest of the month but no. Apparently with Spectrum you get nothing back. Very dissatisfied with this. Spectrum representative's response was to simply repeat company answers they have been schooled on. If they did not have a monopoly in my area I would drop them altogether and will as soon as I can.

They're not worthy of one star. Horrible experience because of horrible store employee and store schematics. Which top level manager thought that combining a cable/internet customer service store WITH a cellular service store was a good idea? I just wanted to return a cable box and modem; waited almost 40 minutes to walk up and hand the lady my modem and cable box. She scanned them, handed me my receipt and I walked out. Total service time..less than 2 minutes.

I called Spectrum on, 11/18/2019, to cancel my service due to me moving. My sister could not add service at the location until I canceled my service. I requested to have the service canceled on 11/23/2019, but I changed it to 11/25/2019. I asked the representative do they prorate, and she said no. I was asking the question because I didn't know if I was paying early or if I would owe anything additional. The representative stated that I was paid up for the billing cycle of 10/22/2019 to 11/23/2019. I agreed, and the call was disconnected.

The only service that works properly in my home is the landline phone. Internet reminds me of Sprint services which are the worst, the cable tv guide and other things constantly are unavailable. Not to mention if you're late on your bill they will disconnect your already not working properly services and expect you to pay for services you're not able to use for the rest of the billing cycle. Supervisors are not worth a ** could careless about a customer. This is why everyone is switching to Cinti Bell internet and purchasing firesticks to watch tv. I will be doing the same.

Spectrum seems to have a monopoly in the area and they don't care whether customers are satisfied with the services or policies. Hidden fees are ridiculously high!!! There should be some form of regularized control over companies such as this! Very upsetting!

I have had Spectrum internet for a year and opted to change due to increased bills after my initial introductory period of 12 months. The price increased by $15, which I did know would happen. I have had no issues with the service but when I cancelled after installing a different service I was told that they only do monthly billing with no proration. Therefore, I will have to pay a full month's service, less the 4 days I actually used the service during this billing period. I do not recall ever being informed of this when I signed up. They did offer to let me keep the service active for the full month, but there was no reason to do that since the new service was already active. I have not had a similar experience with any company that billed me monthly for services and feel this is just a way to grab just a little more of my money. There is apparently no recourse, but be wise if you decide to use Spectrum and plan ahead according to billing date.

Wish there were NEGATIVE stars- Spectrum has GOT to be the rudest, most incompetent company that does not know what they're doing. Seems they don't know how to hook up internet apparently, and just really horrible customer service. Don't even bother trying to make an appointment to hook up with them - they don't show up or if they do, they're more than three hours late, or they'll tell you they can't hook it up because you need "more construction" even though you're already hooked up with another internet company and there isn't possibly any more construction to be done! I have no idea why Spectrum is incapable of installing internet when other smaller companies can, other than they're just incompetent. Overall a terrible company who don't care about their customers. Trying to reach someone to help is useless. They don't return calls. No one seems to know what anyone else is doing. Terribly inept company.

People Beware. Spectrum internet is Falsely Advertising to pull you in and raise their prices. First off let me say how I wish I would have kept the paper in which they sent me saying how you can get internet for a certain price and prices won’t be raised. Well little did I know that a year later they are raising my internet price which they said time in and time out that they would not raise!!! How are they allowed to trick people into doing this? This is so wrong and people fall for it every time??? Really falsely making me believe a lie on a letter you sent to my home saying that the price would not go up and it did??!! How dare you Spectrum!!! I am so upset I’m to the point of tears right now!!!

Absolute terrible!!! I recently cut my cable cord to spend my $60 a month on something good instead of Spectrum cable. Now use the internet and over the air antenna. I had to return my cable box to Spectrum in Greensboro. Arrived 10 minutes after store opening and was told wait time would be 1.5 hours!!!! My alternatives to this long wait were come back another day and try again, make a reservation for another day, or go to UPS and have them ship the unit to Spectrum. Can customer service get any worse!!??

My experience with Spectrum cable! In 2017 I went for the “Buy out or buy back" promo. They were to buy me out from ATT & DirecTV. This was the top tier program bundled w/ internet & phone. First I must say that I have dealt with a lot of customer service reps from A-Z. That said, I have never talked to a crappier bunch of people...Ever! They will do anything to keep you on hold and hang up on you. Subsequently, this company promised to buy me out and pay my closing bill. I followed all their instructions to the letter, kept my account current and to this day never received one cent from them. I'm now told they have no record of any of the 150 times I called in about the buy back guarantee, service, and or bill related issues. Don’t expect to reach their home office because you won’t. The Time Warner acquisition might be good for investors but this company treats its customers like dirt.

I have been with this company for a while and I was looking to downgrade my service from tv and internet to just internet. After being on hold for several mins at a time (more than 20) and speaking with several reps, I kept the internet only. What I didn’t know is Spectrum is on a monthly billing as they call it. This means even if I cancel 1 day after my bill generates, I’m still liable for the rest of the month. Equipment returned and everything. All of the reps I spoke with that day said nothing. My bill stated 12-27-2019-1-26-2020. I cancelled Jan 3, 2020, and returned the equipment the same day. The reps I chatted with stated oh we put that in a bill insert in May or June. I stated I’m on automatic billing as well as paperless statements. They don’t care, not did the supervisor I spoke with. So before this billing cycle ends, I’ll be looking for a new internet provider.

I have come to believe that the only reason Spectrum is able to maintain a customer base is due to the monopoly they hold in so many territories. I am the business manager for a company in Los Angeles and Spectrum turned off our internet and phone service due to being 30 days late on our bill. I called the billing department and made a payment and the internet came back on... for about 6 hours, and then the turned off our phone and internet again.

Unethical to charge a month in advance when service is disconnected because "that's the policy." I was moving and asked to have service disconnected three days into the new billing period. Two different phone conversations and no way to pro-rate a bill. I paid for a month of service I could not use because I was moving and that was after a full year of service. I will never do business with this unethical company again.

I have had Charter/Spectrum for about 3 years or so now, and I am in the process of getting rid of it. In the past I had Spectrum adjust my Cable for issues and problems for errors under their control. In the process they offered to credit my cable for a term of 12 months. I actually had a manager get on the line and tell me she could authorize it. 3 months into the deal, Spectrum changed my channels, and when I complained they said the lineup had changed and the programs I had were now in a different Tier. If I wanted these channels, then I would have to change my tier selections. That immediately canceled my discount and up went my Bill. I changed my service last year and turned in three receivers. I kept two. I had been having lots of problems with the cable, and called continually. After some discussions, Spectrum agreed to give me a discount again for 12 months. Within 5 months the bill started going up again and I called.

Worst provider ever. Don't use Spectrum, I am serious. We ordered a internet service for our first time with Spectrum. They added Voice Service to our order for no reason. I then constantly communicate with their agents for about a month already to cancel voice service and request refund. I only asked for Internet service, but why are you charging me for Voice and holding my refund? Why? You think your customers are fool or what? I've been patient enough to talk to your agents. Everytime your agents tell me to wait and promised that the money or credit will be refunded. But WHERE ARE THEY?

Spectrum has been our provider for over 10 years and have had more solicitation calls than ever. It’s getting up to 10 plus a day. It’s getting ridiculous and outrageous. Something needs to be done. Watch out for using spectrum digital phone.

This service cost was fraudulently depicted to me to get me to sign on. Next, the service has never worked properly, calls drop constantly. Finally, I stopped using the phone and went back to my back up cell phone. Then I started getting texted "overusage" from Spectrum mobile. I called customer service and an hour later, nothing was accomplished except ending up with a rude, belligerent, sarcastic customer service rep. This service is getting the boot tomorrow!

Average wait time is 20 minutes for customer service. Internet speeds are slow. They deliberately toggle during certain times of the day. Do yourself a favor and avoid this internet and cable company. FIOS is way better.

I tried for an early upgrade for my phone. I talked to 5 different people and got 5 different answers. I have no choice but to go thru Spectrum mobile due to pricing but their customer service reps are by far the most incompetent.

Already sent an email to ** and made a complaint with the Better Business Bureau. I had services with Spectrum for a long time with Internet and basic cable. On August 29th, 2019, an individual who stayed at my house for a short period of time, called Spectrum and made changes to my service without my permission. I understand that Spectrum was supposed to obtain the security code from this individual, which is on the bill, but obviously they never did. I don’t receive paper bills, thus, this individual did not have the security code…

Spectrum lies and steal from its customers. In November 2018 I disconnected my services and personally turned in the equipment to their requested office as I was moving out of state. After relocating out of state, I received my bill. They continued to bill me for services that was disconnected. Upon contacting them I was informed a correct bill would be sent. Needless to say I never received it. I continued to call them for several months to get the final bill so I could pay it. Each time I spoke with them, I was assured the discrepancies were fixed and a final bill was being mailed. I did this for over 6 months. After a while I gave up.

The worst company ever. They are liars and they never fix issues and provide most unreliable service. We have been without phone and internet for the last few weeks, they confirm they have to fix it but no one ever comes in to fix the problem. We have been calling everyday twice a day for help and they keep coming up with different stories to get you off the phone. Our internet is always slow and or never working and there no phone connection. This has impacted our business and we have now lost a lot of money because we can’t provide service without internet and phone. I am forced to change providers and will be filing complains with the city and their lawsuit file is getting by the day.

I am very upset because Spectrum has changed the channels offered on the Digital II tier that we pay close to $12 a month extra for. We got it to watch the Outdoor Channel - but they now show a message on our TV that we have to upgrade and add another package in order to view that channel. Why do we have to pay more for something we have had for years? Spectrum is once again gouging customers. I spoke with a customer service supervisor Darnell who basically said "we notified you tough" And to add insult to injury Spectrum had removed local news & weather coverage in the Hudson Valley. Spectrum does not care about customers.

On multiple calls Spectrum has not been able to solve the problem that I cannot reset my password without calling them. When I call I get their temporary password but they can’t figure out how I can change it. Should be a basic problem to solve. They refused to let me speak to a supervisor. If the phone lines are busy they tell you to hang up and call back. Won’t give you a wait time or call you back like many other companies. If you have options of going to another company, do so.

Agonizing. Nothing worked except for internet service. Two technician visits after the installation didn’t help. Canceled after a week and went back to Dish. I’m still dealing with billing issues. Since the review needs to be longer than 200 words, I’ll add the technical people were polite and well mannered. Also, I have meet one couple that said their Spectrum service worked great.

Stay away!!! Horrible experience. I was sweet-talked to try their mobile service for a 14-day trial and was told I won't be charged. I tried it but their network was horrible so I canceled. To my surprise I was charged a $50 restocking fee after returning their phone. I called and complained but they said there's nothing they can do. They never even asked me why I canceled. It's like they cared more about keeping my $50 than helping a customer. I feel cheated/scammed.

I am paying $75 a month for internet service. No cable just internet. It seems odd to me that they can offer new customers the same service I have for $45 a month. I feel like there may be some bait and switch and deceptive business practices going on. Spectrum was already called out and had to pay big fines in the state of New York for shady business dealings. Judging by the number of reviews written in the last few days it looks like the same thing is going on in other states. Most of us live on fixed incomes whether it's social security or disability. This pricing is not fair. We're all struggling in one form or another financially especially seniors and disabled persons. Everyone needs to file a complaint with the Attorney General in their respective state so we can put a stop to this monster called Spectrum.

My father passed away and I had to place services in my name temporarily. All Bills had to come out of his name and I left the services on due to security system. When I went to shut services off I was 1 1/2 days into new billing cycle. I was informed that I had to pay for the entire month because they do not Prorate their services. Buyer beware! I was never informed of this verbally when placing service into my name. In my opinion this is theft.

I've had Time Warner Business service for twenty plus years and highly satisfied with the service as well as the rates. On the residential side of the issue, the service is good while the rates are ridiculously inflated over time. In my personal business we respect our loyal customers and provide a fair pricing and minimal inflation on our products. Spectrum offers the best deals to new consumers while gouging the existing customer with above average price increases and service/equipment rental fees. Their appears to be no advantage for the loyal customer to remain with Spectrum. It reminds me of how the street corner drug dealer does business. Your first deal is the best but if your satisfied we will increase your service with substantially above average price increases. On the business side of the matter their increases are more in tune to a standard inflation rate or percentage closer to a "cost of living" increase.

I called Spectrum today first day of Jan 2020 billing cycle. Asked to delete HBO service which they did. They also improperly cancelled International channel service (Korean channels) claiming service was no longer offered after any other change to account. I did not authorize this change and I was forced to cancel all Spectrum service since channels were now unavailable. Channels were only unavailable after my phone call to Spectrum started but no common sense was in play by the customer service reps. Cancellation of my existing channels was immediate was immediate even though I prepaid.

THIS COMPANY HAS THE LICENCE TO RIP YOU OFF. Once you're on their customer's list, they assume your pockets belong to the billing department. They increase the monthly fees whenever the need to rise and give you the bills without any explanation why the price rose. All the company was purchased by Russia's pirates and they do whatever they want. The Russia's Mafia already here. They took over the SPECTRUM.

I've been a Spectrum customer for 5 years now, and they have raised my rate probably 6 times now, last time only a few months apart!! After calling to cancel my service, they finally give me an option that will make cable TV affordable again. Great!!! 3 days into my billing cycle and they won't prorate the difference. So, again, $55 bucks a month DOWN THE DRAIN!!! Ugh!! I absolutely HATE Spectrum!!! HORRIBLE customer service!!

On 11/20 I called to cancel my internet because they drastically increased my price. They agreed to downgrade my internet at a reduced rate, but even though it was 3 days into the billing cycle the new rates wouldn't be effective until the following month (12/17). On 12/17 the reduced speed goes into effect, but the price is $10 higher than what was quoted. I call in and speak with 5 different representatives, all of which tell me that despite the work order showing one price, and my bill being a higher price, that's what the rate is and there is nothing they can do. Even if I cancelled right away, they refused to adjust or pro-rate the bill at all, and they refused to lower the price to what was agreed. Specifically, I spoke to Roberto, ID: **, who claims he was a supervisor in the retention department who told me that even though I never agreed to pay the higher price, I have no option but to pay it and there is nothing he would do.

I signed up for TV and internet services on September 22, 2019 and they had a promo for TV and internet services. Shortly after that (on 10/1/19) I fell severely sick and on 10/5/19 I decided to go to my parents house for long term so that they can take care of me. At which time I asked Spectrum to suspend my service for fee since I will be out of country. They charged me for full month services even though I only had services for less than 15 days. I returned back and reactivated my services on 11/8/2019, and I was charged for 10/22/2019-11/21/2019 even though I had my services suspended and paid suspension fee for almost 18 days prior to activate my services on 11/08/2019.

I got a letter from Spectrum and called customer service to take the advantage of faster Internet+TV bundle. I was told that I can try it worry free and if I don't like it I can cancel in 30 days. I did not want to try it first but the sales representative convinced me to give a try and told me nothing will be charged if I cancel it. Today I called to cancel the service but the representative told me I have a 89.98 bill to pay. And also I could not get my old offer because of upgrade. It is interesting that they are trying to transfer customers from other providers and offering 200 mbs internet for 44.99 but not accepting my request to stay with my old service. It made me feel like I was deceived and I am really so disappointed. I could easily get a better offer from Cincinnati Bell and they'll lose a customer.

After several years as a customer with this company, we moved out of town to an area they do not service. At that time, we disconnected our services. 3 years ago, we disconnected our cable and went to internet only services. At that time, we turned in the DVR box that they were leasing to us. They stopped charging us the lease fee and we thought everything was fine. After moving out of town, we received a bill for this equipment which we have not had or used for years. I called Customer Service and they nicely told me it was a mistake. She said she could clearly see that we no longer had the equipment and that they had failed to update their system. She said she would escalate the issue and get the charge removed.

I recently switched my cell phone from Verizon to Spectrum mobile. Their rep told me it would cost $14/month for 1GB of data, no matter how many devices I had on the account. So I planned to have my iPhone and 2 iPads on Spectrum mobile, all for $14/month if I kept my data usage low. Well, it turns out it's actually $14/month PER LINE, so the $14 charge is actually $42. THE REP LIED TO ME. He also told me there was a trial period and that if I didn't like the service I could cancel within a certain number of days and there would be no charge. Actually, there's a $24 cancellation fee. SO THAT'S ANOTHER LIE.

I just cancelled my service with Spectrum and they said they won't give me a refund for the unused portion of the cycle. In my case, around $65. It seems they made a change in policy on June 2019. This means that if you cancel your service on a different date than your end of cycle date, SPECTRUM WILL KEEP YOUR MONEY. Customers BEWARE.

Stay away unless you like the sound on your cable to cut in out. 4 technicians have not solved this. My friends have the same problem. Also, while watching suddenly volume and image disappear and there is a message saying if I want the channel to call customer service. I've reset my cable box more times than I care to remember.

After years of having the service when we visit from Canada and putting our service on 'vacation' while we are away, we are forced to return to Canada before the end of our 'billing cycle'. However, there is no adjustment on our bill from Spectrum. You pay from billing date to billing date: So, we have been here for 27 days but have to pay for 2 months of service and this is after our bill has gone up almost $30 per month from last January. We were told that Spectrum doesn't pro-rate billing charges and that if we don't pay the extra month's charges, it will go to collection. Too bad they aren't like that when they are trying to get your money upon setup...no mention of this or notice that we could see. Just a big money grab. You can bet we won't be using their service when and if we are back again!

It is with great pleasure that I write this negative review, my only complaint being (along with a host of others), is that we don't have the option of zero stars. Though I feel for the employees, and harbor nothing personal against them, my sincere hope is that this company will soon go the way of the dodo bird. Many thanks to the city of Lexington for helping direct the flood of complaints against this awful company to the attorney general, and for likewise helping to pave the way for Metronet to give us better options for our ISP in Lexington. My hope is that they will provide a much better and more reasonable long-term option (so far, so good).

My parents in their late 80's just moved to assisted living. They were charged a full month service ($200) for only 8 days of the month they moved. Yes it warns them on the bill. That is their policy, but the print is small and my parents can not be expected to understand that verbiage. This is after their bill doubled in only 3 years of service (from under $100 to $199.30). My father was very confused at how much he was paying and asked me for help but calls to Spectrum were useless (no negotiations). I would have cancelled the service at that time but my parents would have difficulty adjusting to a new service and they were moving soon. So Spectrum has taken advantage of my parents diminished capabilities. If that's not elder abuse then what is it? Be very aware if your elderly family members or friends use Spectrum. Change services ASAP and do it near the end of a billing cycle before they (legally but unfairly) steal the money.

We had Spectrum for 9 years...4 years to get tech service to fix connection issues at the street. During the 4 years, we would have about a week per month without any cable - and they never offered a credit. After finally addressing the issue at the street, we still had issues with the quality of the picture and internet issues. We swapped out boxes about 3 to 4 times (which required us to drive to a Spectrum location), and the technicians finally swapped out a connection point in our attic - which resolved our issue. (About 7 years later).

Your bill will constantly go up. They will not even attempt to give you a cheaper price over the phone - you have to talk to someone in person. They will get your bill down, but only after removing channels. They are a total joke. Also be aware that if you need to cancel, you must do it on the day you are paid up until. They will not pro-rate your bill, they will charge you for another entire month, which I don’t think is legal to even do since you do not have a contract with them. If I was able to get cable from any other carrier in my area, I would drop Spectrum without even thinking twice about it.

Received statement on 10/29/2019 that was $20 higher. Statement dated 10/24 but last date to cancel service before higher charge is required was 10/22. There is no option to avoid a month at the higher rate. Very deceptive practice to me.

I received a phone from Spectrum Mobile. When I went to charge the phone it wouldn't hold the charge. I never activated the phone. I canceled the services but they continued to charge me for the phone. I sent the phone back to them and they returned it back to me explaining they don't accept returns and that I have to pay over a hundred dollars for the phone, despite that the phone is damaged and I have never activated it. I declined the package and disputed the charges with my bank. I don't think I should have to pay for something that was never used and it was damaged when I received it. If they want to report the charges to the credit bureau that's fine. But I feel they shouldn't keep charging my card when I have sent the phone back and told them I do not want their product or services. Surely they can't force me to pay for a phone that was faulty when I received it and I never used their services. Buyer beware!

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REALLY NO STARS!! Worst service in the business, replaced my existing carrier at the end of September and had 5 internet outages of hours or full day, TVs connection constantly fuzzy or non existent. Telephone went out all the time. 3 technicians came out over 2 months. Cancelled at the beginning of December, with 3 weeks left in my billing period, and guess what no prorate refund of unused service fees. What a sham, scam, plain robbery. Went back to Frontier.

After having time warner for years bill went from $142 to $195. Forced to switch new co $122. Same service but now for 5 days of service they are demanding. The full month of $195 with no exceptions they say no proration. 5 days service $195. Wow.

I noticed my Spectrum bill increased about $20. When I investigated what happened I was informed my discount had expired. I stated I had moved and changed service and the discount should go for another five months. The person I spoke with agreed and said he would get it fixed. After about 45 minutes he stated he was having trouble and that he would call me back when he finished. He never called back. I called Spectrum again and went through the same story. This time the person said she would have a supervisor review my initial call to see what was promised. I never got a call.

I returned my cable boxes two days into my billing cycle. I was told Spectrum cable does not pro rate and I have to pay for services in full till the end of the month? Are you kidding me? After the yearly promotion period ended my service went from $70.00 A month to well over $90.00 A month.

Spectrum Cable took over for from Time Warner in my area. Some of my TV's would not work with Spectrum without a box. Their installer came to my house in March of 2018. He apparently left an extra cable box in my garage. I had a man cave there for my son. He however was off at college and no one uses the room. There was not even a TV in that room. I found the cable box still wrapped in plastic this October, I returned the box and explained the situation and was promised a refund. I never got a dime. Today they offered me $20. What a joke of a company. Use anyone but Spectrum!

I would have rated them 2 stars because of the strong signal I received, yet my service would go out randomly some nights. I rate them 1 star because they charged me for a full month of service just because I turned my modem in 4 days into a month of service. (You cannot end service until you turn in your modem). I called customer service, but they will not pro-rate the final bill. In my opinion, this shows that they are a greedy company. I recommend picking a different cable company, if any are available in your area.

Spectrum has nickel and dimed me for years, upping the bill at least once a year. I finally contacted the CEO's office to cancel since there's no online cancellation option, and they billed me two weeks later for the full month (they offer no proration). The customer service people are very kind, but the company does not care about its customers. I do not recommend Spectrum unless you're willing to pay for their full-price services after a year. And then other random increases. Internet service is decent for basic Google suite and Netflix use but cuts out regularly.

Spectrum cable prices are through the roof. I lost my job a few months ago and decided to cut back on cable. I should also mention that my husband had tried numerous times in the last few years to cut back and each time he called, the person on the phone said we already had the best and cheapest plan. Today, I was frustrated because Spectrum does not show their different packages online. They only show a few that they want you to see. I could not view any lower priced packages and was instructed to call. I called and got the runaround big time. The operator said that she was indeed offering me the lowest priced plan. It was only when I questioned her MULTIPLE times, that she then said their WAS a basic package. This was at least 20 minutes into the call and again, AFTER I pressed her. Once she admitted that there was a lower priced plan, she then told me that she didn't have details on it. What?

Contacted support about an unreasonable rate hike. Eventually passed off to a department laughably called "Customer Retention". Received nothing but copy/paste answers I could've got from an FAQ page. All three representatives I spoke to, including a supervisor, were nothing but patronizing, dismissive, and rude. Arranging service installation with a local competitor. Will never do business with Spectrum again.

nothing like what had been agreed to, and so, we in this Community, or stuck with capital SB or this other company, Hook a satellite dish onto your roof.

Over an hour trying to talk to ignorant people. They don't even know their own company policies. Customer service rep put me on hold every time I asked a question without ever saying what they were doing, and they eventually hung up on me and sent me into hold like I just called. That was just today. Similar experience the other several times I called. I asked for a manager once and got an even worse person. They are not there to help customers.

In all fairness, Spectrum products have not been a problem. Yet, this is a review about the customer service. In short, I'll never use Spectrum again. Just trying to connect with a person is difficult, then actually talking to one has been frustrating. Unhelpful, sometimes even rude. And, without getting into a long story, I got stuck with a $156 bill for services I didn't even have. There was no attempt on Spectrum's part to provide a satisfied customer. Thus, I've got a very bad taste in my mouth.

I typically do not use the streaming television service from Spectrum. I watch Sling instead since the quality is higher and consistent. However, the Bills game was on Thanksgiving on local channel. The buffering was even taking place during commercials. The screen would freeze and revert to full buffering. Spectrum Streaming television service is Poor in terms of picture quality, frequent buffering and inability to even load the spectrum app. You cannot depend on this service when you want it.

We have had terrible internet service since switching to Spectrum. We have called almost every day for four weeks. They send out technicians and then they send out maintenance. All say it's on Spectrum end yet no one fixes it. We have asked repeatedly for a credit for the month we have had service less than 50% of the time. They say they will credit when it is fixed so they know how to prorate the credit. Really? Their phone tree is impossible, you can't talk to anyone higher than whoever answers the call and they say they will get it taken care of. Still waiting.

I was most happy when I had my house and had Frontier. Unfortunately now I live in an apartment complex where you don’t have a choice to go with another company. It’s bad enough. I’m charged $95 a month in my rent for Spectrum and then I get a separate bill from them on the 15th of the month. I got a letter today stating that starting next statement my bill is going up another $20 a month-new amount $64.99. Added together, that’s a total of $159.99 A Month. That’s a car payment! I’m on a fixed income-I don’t know how they expect people to pay that much!! I wish I had options but I’m stuck. DO NOT GO WITH SPECTRUM is my best advice.

Have issues with over billing on account when I try to make changes to account. Spectrum change service phone extensions are on hold for 20 + minutes and run around until you get frustrated and hang up. Funny the Spectrum new service extension answers quickly?? In my opinion this appears to be intentional in order for Spectrum to continue billing as long as possible?? The only recourse I have had is to file complaint with the state and FCC. https://www.usa.gov › phone-tv-complaints. This is the only way to get them to call you back..

Internet continues to go down and lagging speeds. 200mgb and I get 5% speed. Not to mention the cost keeps going up 3 times this year. Do not recommend. Waiting on a different service provider to come in the area.

I’ve been with Comcast for years. Although they’re pricey, I have never had an experience like I’ve had with Spectrum. The only reason I changed companies was because I moved recently and Comcast doesn’t service my area. I contacted Spectrum to transfer my business line, add internet and basic cable. It took them almost 4 weeks to transfer the business line. I received a bill within a week of the cable and internet being installed. My first bill was $189 including installation which was supposed to be waived. My business line was finally up and running as of 11/13/2019 and Spectrum has since sent me another bill totally $667! They charged me install fees x (3), a tech trip charge of $149 plus the actual charges for service. I don’t want to forget to mention that I received (3) different emails and text messages within a week for (3) different days and times for technicians to come out for the phone install who NEVER showed.

Spectrum has some of the worst customer service I’ve ever experienced. I got a $50 fee for something that was never disclosed to me, and when I told a representative on the phone about the situation, she just told me there is a paragraph on some random document that says there is a fee and she said it can’t be avoided. What an excuse. I had an issue that I wanted to resolve and rather than seeing what she could do to fix it, she just said there’s a paragraph somewhere that says there’s a fee. I have zero respect for a company who’s customer service’s priority isn’t even the customer. Their priority is to say “you have a fee and that’s that, I’m not even going to try to help you.” I will be leaving Spectrum very soon. They will not get any more fee money from me.

My mother recently moved to live with me due to health reasons. She called Spectrum and said she would be moving and needed to stop service. She gave the rep the date she was planning to stop service and return her hardware. It was 2 days into a new billing cycle and she was not made aware of that. I wouldn’t have a problem with that, if they prorated service, based on days or usage. Instead, the referred to a new policy they sent out to their subscribers a few months earlier letting them know they are now a “subscription” service and no longer prorate. I spoke to at least 4 different people to no avail. Everyone agreed there is no value in this for the consumer and that they should have reminded my mother when she called, but still no credit. I’m in the service business and would never stand for this. $180 for 2 days of service. Bad customer service with only adequate service delivery. Go elsewhere.

Spectrum added services to my account, they admitted they had done this without my permission but refused to credit my account. Service reps unhelpful, Flo the supervisor needs to go back in training. Very rude and not much service, managers are apparently never available. They are in meetings 24/7.

For full disclosure, I've hated Spectrum/Time Warner as long as I've been a customer. The customer "service" the company provides is abjectly terrible but somehow, defying conventional wisdom, my local Spectrum office has figured out how to make it worse. They installed a kiosk, one single machine, for customers to self service their bill paying and refuse to accept bills at live CSR registers. There were three CSRs with no customers but we had to stand in line at the kiosk. Adding issue the kiosk will not "give or accept change". My balance was 79.33 and all I had was a 100$ bill. I asked the guy standing by the kiosk how to get change and he just shrugged his shoulders and walked away (he was a Spectrum employee that was supposedly there to help with the kiosk).

I had Spectrum TV, phone and internet for over a year. My wife made international calls because we believed with our plan they were free. We figured in any event if they were not free we would get billed for them at the end of the month. After the first month no change in my bill. Second month no change in my bill. On the third month I got a bill for $1483.13! My regular monthly bill is $49.09 per month. When I contacted Spectrum over and over again. Every new person gave my another explanation. After two months of this insanity nothing happened and now they call me and harass me over the bill. I offered to pay for the first month but they want me to pay it all. I never got the chance to opt out after the first month. Now as after 3 months of accumulation they want all the money after not telling me about the bill for 3 months! They are not good, not fair and harass you! Do not use them you will be sorry if you do.

I recently disconnected cable services 7 days into my billing cycle but they still took the full $217.74. When I called they said back in May they put in the bill that they were switching to a monthly service and no matter when you disconnect you will be billed for the whole month. Obviously never saw this and was never told upon disconnection or return of equipment to the store that I would be charged. Called customer service with no help at all. I suggest not using Spectrum. I know I will never use them again once I can find a reliable internet provider in my area.

On Spectrum software search engine half the time you get a 52 error or it won't load. In the delete screen, there are no original dates or episode numbers so you have to remember episode names which is impossible. Deleting episodes takes a ridiculous amount of steps. When you record it does show the channel that it is recording on so you can't go to that channel if it is in process. So you catch up on the recording, it cuts off and you have no clue where your movie is playing. Software is written by a bunch of amateurs. And I know, my son has been programming since age 8 and he is just as frustrated with them since he just switched to them.

Former: Suddenlink Customer Tyler TX. Former: Dish TV Customer Tyler TX. Current: Spectrum TV and Internet Customer Temple TX. REVIEW PURPOSE: My hope - Even though this review is highly critical - is to help those trying to decide between their available service options.... AND.... perhaps put a BEE up the butt of Spectrum to improve their services, thus eliminating the need for all of these negative reviews. I purchased Spectrum (Time/Warner) Cable service as my apartment complex does not allow DISH and they were already wired for Spectrum. I have not had cable in eons, so I had no specific reasons to be upset about not having DISH.

I have been a Brighthouse/Spectrum customer for almost two decades. I cancelled Cable TV because the price was insane. Internet alone was $59 per month. A year later, they have jacked the price to $74.99. However, they offer a bundled package of TV, Internet and Phone for $64.99. You get ZERO customer service about billing, but if the internet goes out, they will fix it fairly quickly. They say bundled pricing is for NEW customers only. No help to loyal customers what-so-ever.

Cuyahoga Falls, Ohio. I'm about to cancel everything!! I have been a Time Warner Cable/Spectrum customer for a long time.. Always pay on time etc. My account, starting from the beginning was a new customer price of like $50 or so.. It just kept going up and up and up. Know what I have to pay now? $218/month..I have ZERO movie channels etc. I call them today and they tell me that they raised their equipment costs! Last month my bill was $208..this month $218..I said, "isn't there a cap on how much you can charge?" She said NOPE! My bill is going to get larger and larger. Gonna figure out another way to do things now..I'm angry!!

Setting a series recordings is never reliable, no matter how many times you do it correctly. Most annoying is the TV stops streaming after 4 hours, if you don't use remote to click the nag question of "are you still watching?" This is not my TV cutting bandwidth as I have disabled this option. It is a Charter/Spectrum thing. I like to listen to music and news without being a slave to my remote and my TV asking me to press OK on remote if I'm still watching. It's always something incredibly daft, unreasonable, and inconvenient. But you can ALWAYS count on price increases or Sleazy unaccountable and bogus new fees.

Your comment is awaiting moderation. I have been a SPECTRUM customer for years. I recently had a incident with a team at my home that involved a technician who was not working at my home or had a service call pull himself up on my 6ft privacy fence looking over where my wife was sunbathing topless. When she noticed him she freaked out and ran inside scared and took pictures of the man that continued to stick around outside of my home in the street. I called multiple times and talked to SPECTRUM customer service managers about the situation and they told me they had to investigate and I would receive a call back in 48 hours and that never happened with multiple managers same answers, "We need to investigate," and same results nothing even though they assured me it was a serious issue.

I had a service call scheduled for Thursday November 14 between 10 am and 11 am. I waited around two hours and no one ever showed up. Finally, Spectrum rep called that afternoon and said would need to reschedule. Someone should have called to let me know they were not coming.

I've been a customer for three years. The first year was fine, then as expected, the price for internet jumped. I spent a few hours dickering on the phone to get my internet down to 50 something a month. Then that year ran out and it went to 75. I didn't want to deal with another two hour negotiation, so I switched to another company. When I called and cancelled, I was told that if I had cancelled THREE DAYS AGO, I wouldn't have been billed, but since I was three days into the new billing cycle, they are charging me 75 dollars. For a service I am no longer receiving. I don't understand how this is legal. I'm going to take the credit hit and die on this hill. I will NEVER PAY THEM ANOTHER DIME. Absolute thieves!!!

Upon cancelling internet service with Spectrum, they are still charging me for a month's service. The bill details service from 10/29/19 through 11/28/19 for the amount of $74.99. However, I cancelled service on 11/12/19 and returned the equipment on 11/13/19. I called Spectrum to attain a pro-rated bill, but was told they do not provide pro-rated bills anymore. So, in other words, I would be paying $74.99 for service that I am not connected to. Spectrum is ripping off the people.

In August 2018, I bought a new home and initiated the process of transferring my cable, internet, and phone service with “Spectrum” to my new house. During the conversation with Spectrum regarding the transfer of service, the representative provided me with a sales pitch for their new 1 gigabyte internet speed. The representative sold me on the internet speed upgrade.

I have been with Spectrum from 2006-2019 and have not had any major issues until now. I called Spectrum on the 16th of September and requested to disconnect services on the 23rd since I will be relocating on that day. Shortly after moving, I received a bill, which I thought was the final bill and I paid for it. The following billing cycle which was in November, I received another bill and was confused because I thought I paid the final bill. I called Spectrum and inquired about the bill and I was told there was no work order request to close the account and I told them I called shortly before I moved out and requested. They stated they would need a supervisor to go back and listen to the recordings to further investigate and asked if I would call back in 24-48 hours.

I have had Spectrum Business Class for my business since April 2017. The cost of internet and phone is absolutely outrageous. I just paid my bill and noticed that they are offering "new" customers the same products with HIGHER MB than what I'm paying for, for 1/3 of the price that I'm currently paying. I called and spoke with someone about possibly getting in on this price/bundle. She was quite rude, short with me. Told me that I was free to go elsewhere for my business needs. With all the competition out there these days I couldn't believe the attitude. I will go elsewhere but not without informing others about their terrible ethics. Extremely upset!!

Brighthouse changed their name but still have the same ** working for the company. This company cares NOTHING about people. It's always the money for them EVERY TIME! I have been with this garbage internet provider for 20 years! They do the same stupid ** time and time again. If you're looking for a company that gives a ** about their customers Spectrum is NOT it! AT&T is not that great either but they do LISTEN and get the job done.

Recently moved and transferred my service. Always on auto draft and about 3 months in, I look and notice I am being charged for both houses. My "transfer" was set up as a new service. After, no exaggeration, at least 5-10 hours on the phone and many many calls, it finally got sorted out. Have no idea why I would possibly have to go through so many calls and people for someone to finally do it right. Every time I would call, they would say the person before didn't do something right. Finally had enough so I cancelled. Supposedly.

For five years we were able to have a decent price for internet, but then moved to a new home and they disregarded our old price and required that we "upgrade" to a new plan, which more than doubled our price. At the end of one year of living in our new home, the price increased by another $20/month and then another $5/month was added the following month.

I hate them so much, worst ever, save your money. They failed on every account, it’s a scam, thank me later. On hold for over an hour and a half trying to cancel.. The 2.6 rating should really be a 0.6.

Trying to deal with Spectrum is so frustrating. It is basically their way or the highway. Had service in one house. Called to see about getting it in a new house. Their people said set up a new account. They did not tell me they would not pro-rate the prior bill. Their "policy" is you pay for the entire month whether you have one day or the entire month. I tried talking with supervision, but they said someone would call me back by a specific day. They did not call as promised. I called back and talked with a man who could not have been more discourteous. Simply an awful experience.

$17.99 Spectrum internet assist. Wow! Internet for 18 bucks! Internet speed 30 mbps. Modem--free. Security suit--free. Data caps--none. No contracts. No early termination fees and no deposit required!! Wow!!!! Is this true or some kind of scam! And, what does assist mean? The letter I got says I'm prequalified! I have to call, this special offer ends 11/15/19. I call and get a polite female, probably in India or somewhere, whom I can't hardly understand. After a dozen questions about my identity and location she tells me I am indeed qualified for the special offer. Oh! Me of little faith. How could I doubt this company! Then she asks, would I like WiFi as well for about another $30.00. Whaaaaaaaat! Yeah! What an idiot I am. Now I remember why I cut the cord. Thinking about using cable again? Not!! Duster

4 rate increases in 2 years in Lakeland Florida, customer service is very rude! I just got done cursing one of these degenerates out because he said they couldnt give me any information on billing on the account since it's in my wife's name, I've called numerous times before and no one has ever said that! She just had a stroke and I think he knew I was going to cancel because I'm sick of the rate increases. When I first got it 2 years ago it was $49.99 for just internet. With increases in between it now went from $70.99 a month to $74.99 a month. This company will also lie to you and charge you service fees they never bothered to tell you about. These people are one of the worst companies, very greedy.

We have had a terrible time with Spectrum. First we had to have a new cable box out in because internet and cable were going out. Then they said they had to dig up the yard to rewire the the cable. A few months later here we are and the cable and internet are going out at least 5 times a day and nothing works. We called to have someone come out to look. They said we weren’t there when my husband was literally in the front yard weeding. Called again to reschedule and here we are. Another no show. We would cancel but we are part of an HOA and have no say. Really unsupportive phone customer service either!!

We were recently having trouble with the cable boxes. We called and set up an appointment. The rep said that they would come anywhere between 8 am and 9 am. They came around 4 pm and sat outside for about an hour and left. We set up two subsequent appointments and they never showed.

It’s Wednesday, October 30, 2019 @ 8:00pm. Tonight, the 7th game of the World Series is being played. As previously scheduled, Spectrum is carrying the game on Fox. However, the only broadcast is in Spanish. Unbelievable! I called Spectrum and finally got to talk with a representative. He informed me that because it was an unscheduled game(?) Fox isn’t broadcasting it. That hard to believe, but Investigation reveals that the game is only being shown on one on my 2,000 channels. We’re watching in silence, with the understanding that if the game was being shown in English, Spanish would be available. But there is no Quid Pro Quo available. On a good note, the other Fox channel is carrying a professional soccer match. Delightful. Thumbs down to Spectrum. Let’s hope they have sufficient time to prepare for the Super Bowl.

Spectrum installer came to my building to install the internet cable for one of my tenants 2 weeks ago. Installer was so unprofessional that ruined the cosmetics of my building with so many loose and out of level cables. He run cables across vents, security cameras and on an angle with no common sense. He did not bring a ladder and instead he grabbed one small ladder that I was using to hold a bench without permission (I have all the security video footage). I called Spectrum 2 times and went to Spectrum store once and I chat also once. After all that I got them to open a ticket. A week has gone so far and I did not even received one call from Spectrum. Obviously they don't care.

When then Bright House moved to digital if you had more than 1 TV you needed a box to convert signal. If I recall you got 1 or 2 for free then we're charged a fee for additional boxes. But what has happened now is Spectrum is continuously raising the price on the boxes. My bill went up $8.00 this billing cycle. Just since Sept 2018 my price on a single box went up $3.00 and $6.00 for the additional boxes. My service and support is poor. I don't even call them anymore. This is what happens when there is no competition. This company will nickel and dime you to death.

Spectrum is a RIP off. They keep RAISING my bill. Fail to give me my full ON DEMAND Service even when my bill is a zero balance. This company is a joke. Been with for a year exact. Ready to consider something better.

Called Spectrum to ask for extension for the 3rd of month gave reasons why. Veteran in the household had knee replacement surgery. Been off work for 3 weeks. No check and the Cigna Insurance was Wack with the payments. Was told would be shut off on 30th!! WHAT???!! Never been late!! Never been shut off!! Never even asked for extension!! So guess what!! SHUT IT OFF!!! And we will NOT be calling ya back!! We will definitely go to your competitor!! Have a good day!!

Spectrum is one of the worst companies ever. They offer a pretty good deal for the 1st year. However, after that their rates go out of control. They won't negotiate. They don't pro-rate cancellations or even changes. They have a monopoly on high speed internet and they know it. The Government needs to step in and break up the monopoly so competition can drive prices down. Other cable providers won't compete for the same areas - most likely due to price/coverage area manipulation. Very disappointed.

Spectrum has a very poor communication skill with customers. The rep introduce me to new tv plans come to find out the package and prices were totally different. I did not receive the channels I specifically state to the rep. I have them a certain time I would be available for installation. No call from the company that I was rescheduled for another day and time. The way I found out when I called to see why the tech did not arrive between eight to nine. That is when I was told I was rescheduled mysteriously. My opinion to consumers do not waste your time, money and energy on a this company. Spectrum is very misleading and dishonest to consumers. To make matters worse spectrum does not believe in compensate to consumers to make up the inconvenience they have cause to consumers.

Raising my internet rates for "internet plus" which is not even offered on their website. Called to complain, they said for another $20.00 I could have Internet Ultra, what a joke. This company based on all the terrible reviews is the worst!

I have had Spectrum since August 18 of 2019 (Bad Mistake). My billing is supposed to be 42.99! Since then I have paid $92.00. Offered Internet TV for 1 week trial period no charge, Hogwash on my October billing. They have it on there!! After numerous calls and being on hold sometimes up to 1 hour nothing was resolved. Spoke to a manager named Jason could care less about resolving issue!! I would not recommend this company to anyone. Cocoa Florida.

Outrageous Disconnect Policy. My billing cycle is based on the 26th of the month. I am moving out of my apartment on the last day of the month, which is very commonplace. In order to continue service until the last day of the month (5 extra days), Spectrum will CHARGE A FULL MONTH OF SERVICE!!! This is an outlandish policy and deserves the upmost criticism from all customers - and an investigation by officials. Whatever Spectrum's reason is for not pro-rating a portion of its monthly bill, it either reveals total ineptitude or unvarnished greed. Since service can begin on any day of the month, it is obviously greed.

I offer this review as a cautionary tale for all Spectrum subscribers and prospective subscribers. It may seem easier to just pay the extra fees and/or tolerate diminishing services, but by doing so, you're sending a clear message to Spectrum that reads "Thank you, sir. May I have another?" And be sure that you'll get "another"...and another and another. What you tolerate becomes your standard.

I had Spectrum installed in my house in Rowlett, TX and have had nothing but trouble. They are the only provider in the area or you can go with Frontier or DirecTV. I chose them because they could install internet the fastest, however, I have had nothing but trouble with them since then. I have had them come out at least once a week for three weeks in a row to "fix" the problem and it's never resolved. The bigger problem is ADT runs their alarm through the internet provider so the alarm can't work and video recording won't work either. Do NOT use Spectrum under ANY circumstances! They are apathetic at best, incompetent at worst; either way you don't get the service you pay for!

When I started getting emails telling me that my incoming emails were being bounced back to the sender because my inbox was out of storage, the first thing I did was call Spectrum customer "support". Long story short, the "support" person said they didn't have any problem on their end and it had to be on my end. So I spent several hours over the next two days trying to fix it on "my end". I deleted a couple years of email off of Outlook on my computer. I called my online security company and, after waiting on hold for an hour, I let them take control of my computer for another hour while they uninstalled, then reinstalled their security program, before telling me that my email issue wasn't caused by them.

This company has a monopoly in the rural areas for Haines City. They show incorrect information on your billing. No one will chat with you online and it's a 40 minute wait by phone. Ask for a call back. Never received one. Have wasted 2 different days trying to get through... if you have a choice of Verizon I would try them first.

If you're considering Spectrum as a provider - BEWARE! Just got off the phone with them after cancelling my cable subscription in the middle of my billing cycle. I was anticipating a partial credit/refund since I had 3 weeks remaining in that cycle. NOPE! Spectrum said they are now a "month to month" subscription service and no longer give partial credits or refunds for cancelling early. Would have been nice to know when I cancelled my service!! Their rep didn't say a single word about it. Next up - cancelling my internet with this shading provider but this time when my billing cycle is at the end!

Spectrum is charging consumers for services not rendered, I read a lot of the post on here. I have had these services for almost 7 years. I never received any notification that they were doing a thirty day billing cycle. So they are billing for services not received. I did speak to an attorney who advised I could Sue them in small claims court, or better yet I could find consumer blogs on complaints and see if other people were having the same issue and sure enough I found this blog. He advised if I could find enough complaints if others were willingly we could file a class action suit. So instead of thinking about myself. I'm thinking of everybody that this company is ripping off. Please let me know your thoughts.

No internet or in and out internet over a 2 year period. They remotely disconnected my modem (probably thousands more) because it wasn't registered (their fault) even though I have been paying the Spectrum greedy idiots over $200 a month for over two years. They shut down my business for 18 hours (no phone or internet) until they send someone out. When the tech got out here he confirmed the modem wasn't registered so he called Spectrum customer service to get it registered. Well I called Spectrum customer service twice earlier in the day and they told me I was disconnected from the internet because my modem wasn't registered (their fault) and it could of been corrected by technical support (as the service tech had to call customer service to get them to unlock my modem). This cost me thousands of dollars in lost sales!!!

Our internet service with Charter Spectrum is absolutely horrible. Every time we watch TV we get the spinning wheel at some point. Just had it again for 15 minutes. Would not recommend Spectrum to anyone.

If it isn't the politicians picking your pocket with increased taxes on your communication devices raising your monthly communication bill then it is the provider Spectrum themselves doing it or many months BOTH of them gouging you at the same time resulting in CONSTANT monthly rate hikes ballooning already outrageously exorbitant monthly billing to even higher heights. If constant rate hikes and huge monthly communication bills are your cup of tea, then by all means Spectrum and the current crop of Legislators participating in and allowing the gouging to continue are made for you.

I have been a BrightHouse/Spectrum customer since 2000. The cost has gotten out of control. Every few months my bill (cable, internet and phone) my bill goes up. I have none of the movie (HBO, Showtime, etc.) packages. I have called to see if there's any changes to decrease the bill and, of course, I'm always told that I'm getting the best rate available. The online advertised rates are for new customers only. I don't get where a company is willing to lose a long time customer. That's absolutely POOR business. My choice is to "cut the cable" and find another method of service.

I have been a customer of Spectrum, Bright House Networks since 2006. I have never missed a payment on my bill and have never paid my bill late. Since Spectrum bought Brighthouse my service is much more expensive and it rates like service in India a 3rd world country. We move from Holmes Beach to Bradenton 2 years 4 months ago and we wanted to keep our same telephone landline #. Well we have had over 20 technicians in my home fixing the internet, Cable TV and Phone Service.

I laugh when I see a Spectrum commercial. They show off their supposedly modern cable and wifi technologies. Mmeanwhile in reality I'm setting here once a month or so for a hour or more waiting for my cable box to reboot. Don't be fooled by their commercials. I have the latest box and what a joke it's straight out of the 80's. Come on spectrum. Keep up or sell out again.. This is unacceptable.

They say they don't raise rates on promotions drop off. I have no promotions on my account and my rate went up. They have done nothing to try and keep me as a customer even when I had full service cable, streaming, internet. So I dropped everything except internet which is only somewhat ok. I have issues with my service regularly when I have had an appointment for them to come out, sometimes they show, sometimes they don't. Looking for another ISP!!!!

I have tried to resolve my issue several times to no avail. My internet speed has crawled to 3.4 download, 1.7 upload. I am told I have the fastest available and I should just reset my router. Again. The set up was done by THEIR technician so they won't send anyone again to check it. They also have no email address they will give to formally lodge a complaint. The customer service chat rep just kept saying she could send me to another chat rep. THE WORST.

I had Time Warner Cable in 2015, the service and price was good, not great, but good, about $59 before taxes and equipment for basic cable, Tv Select. In 2017, Time Warner got bought out by Spectrum. The price went up 20 dollars to $79 a month and the channels, especially local stations would cut in and out. On Demand never update their Tv shows, so if I missed The Voice or the Bachelor on ABC that aired on a Monday, I literally have to wait 2 weeks before the newest episode could be watched again. Customer service was good, but not always, 3 out 5 stars on customer service.

Would encourage anyone thinking about Spectrum as your internet provider to not choose them. Firstly, signal was often a problem. Had specifically asked for enough speed to handle Netflix offerings. Told we had the right speed, yet we did not. Moved out of the home on August 10th, a Saturday, which happened to be the last day of our billing cycle. Brought equipment in at 3 pm on the 12th, a Monday. Spectrum demands we pay for a new cycle, from 11th on, 49.99. They say they no longer prorate service, and that we were "notified" of this policy change on June billing.

If you can possibly avoid Spectrum, do. Although you will likely experience the same (increase fees, decrease services) with any cable provider. Each and every month there is a slight increase here or there. This month the Basic TV service increased $7.50. I called and their response is "We review our costs periodically and deemed it necessary to increase fee". Well, I'm reviewing my expenses based on my income (which is NOT increasing), and I am unable to reduce the amount I pay. Consumer constantly getting squeezed. Wish I could cut the cord completely. Ripoff!

I have Spectrum for home phone and internet and all get for my home phone no dial tone. And I call and they keep saying it a system and they don't fix any of it. Any I'm still without home phone going on for a month now. I getting sick of this. They need to fix it. Get new system because they suck and need to look at what not working right. All they do send a tech out. Every time they say "there not much we can do in the office" so I get tech. They keep giving me new phone modem. They to get new name that call spectrum people **. That should be their name now.

There's an old saying, "same crooks, different suits" usually aimed at politicians but this one is the cable companies. I left Wow after price increases and "locked in" at $161/mo with Spectrum. What a damn joke. Few months later we are over $180 for cable and internet. No wonder there are so many different internet options out there and that's where I am going. Adios Crooks.

I had a small company in California who could not speed up my DSL internet connection. They were wonderful but it was so slow I could not download anything. Spectrum has a wonderful speed connection so I called to sign up. This was NOT easy - the man wanted to sell me TV. I'm hearing impaired so no. Then he told me I could get a free cell phone and I said NO again - four times really loud. The man talked over me constantly rattling his spiel. I said again NO to phone, landline or TV - JUST internet.

I have called Spectrum's "customer service" line 3 times this last week because I received a full month's bill for services cancelled. I cancelled my service on the 28th of September for a full stop on the 1st of October. No one made mention of anything other than "okay". Fine. I figured I would have my prorated final bill and that would be that. In all honesty, I could not wait to get out from under Spectrum's thumb. My bill went from $70/month to $140/month over the course of 1 year and caused me to cancel my television service. Their customer service "representatives" are the least kind and understanding people I have ever had the displeasure of speaking to. That said, with a literal monopoly in my apartment, I had to deal with their attitudes and whims for over 5 years.

Spectrum changed their policy from prorating payments to monthly payments 4 weeks before we had to move. They said they sent (only) one warning letter I never received. I called 2 weeks before I moved to ask if they had coverage at my new place and they didn't. I asked if I should disconnect by the date I was leaving and they didn't mention that for 2 days of service I would have had to pay an extra $140 because a new billing cycle would have started by that date. Spectrum probably didn't even warn its own employees about the change in fact nobody during that call warned me that there was a new policy about billing so my bill wasn't going to be prorated.

It is a fake and cheating. There are promotion said Internet + TV 44.99/m, but actually it comes $142/m (excluding 50 installation fee), total $192. Called them after receiving the bill. The spectrum staff said it is $45 each. TV 45, internet 45. However when I ordered it on the phone confirmed with them that it was Internet + TV 44.99/m. There was a conversation record. Can't deal with them. Canceled the TV service once get the bill, and will switch the internet service asap.

First off- y’all came in here and monopolized the whole system. You’re trying to take over cell phone networks. Do you. But a WIFI fee?! Really?! You know darn well everyone uses WIFI. Another example of the rich getting greedier. And why is it so expensive for Internet. No one wants the bundle package. Who has a landline and cable anymore? Just give me my WiFi for reasonable prices that don’t increase every 3 days.

Our bill is $240, our internet goes out hourly. The kids are upset, movies glitch...we have had techs out that do nothing... We had Vrighthouse before Spectrum took over, they were awesome... such a monopoly in our town. There is no other option besides them. If you have another choice in yours, take it.

After many years of being a Spectrum customer I had called to see what other options there were to reduce my bill. They claimed I had the best package possible and any changes would increase my bill. Eventually I opted to eliminate cable and just go with internet and phone. Spectrum was just over $100/Mo but AT&T was $70/mo so I decided to change to AT&T. Once that was installed I cancelled my Spectrum plan. Their first thing was to say, "Hey we can reduce your bill." I declined and told them I had already given them a chance to keep my business.

Went to the store in NYC 96th and Broadway. 23 people waiting for service. One person on duty - 5 empty stations. 2 people in the bill paying section. Several empty stations on that side as well. I left. If I could leave Spectrum, I would. Manager didn't seem to think there was a problem.

I called Spectrum 3 times to cancel services. They keep billing me. When I ask for a refund they say there is no notation of cancellation. Nor do they send an email for cancellation for your records. They can email a bill. Also, they are stating I never turned in the equipment. I vividly remember waiting to turn in equipment. I would not recommend this company and if you already are with them, keep very good records of your transactions with them.

HORRIBLE SERVICE!!! Would give it zero stars if possible. Constant problems - terrible service - never fixed - constant lies - constant price increases. Would change to another service but nothing else available in my area. Might go to smoke signals and handwritten letters - faster, more reliable and a hell of a lot cheaper.

Please stay away from Spectrum... We have been a loyal customer for more than 2 years and never missed a payment. We transferred our internet service to a new house as of August 20, 2019 and cancelled the other one as of August 30, 2019, 4 days after the billing cycle was closed. We received 2 bills for a full month for the previous address, as well as for the new address. Called them several times and asked why they billed us for the full month when we had the service at the old house for 4 days only and, as such, we are being charged twice for the same period of time. The only answer we received was the following; "That is how we do it, we do not prorate billing, and you have to pay for it".

I have been with Spectrum for about a year now.... I got an email a couple days ago, that I have not paid my bill and they were going to disconnect my service if I don't pay right away? I looked at my bank statement and I HAVE PAID both months!!!! I called them and told them I paid and they looked into it while I waited on the phone. They said the money went into an old account of mine (I was with them a couple years ago) and that the money was there but was not distributed correctly???? BE AWARE THAT IF YOU DO NOT WATCH THEM THEY WILL GET YOU (steal from you)!!! When I first called it was difficult to get a live person and they computer generated wannabe kept trying to get me to pay right now because I am late making my payment!!! Like they aren't making enough money!!!

It all started with Spectrum told us we needed to change our equipment because they no longer supported the Time Warner Equipment we had. After installing, cable consistently went out every weekend (the primary time we watched, ruined two football parties for us). Had over three different service calls where minor changes were made (service guys stated Spectrum is requiring them to use cheaper less reliable equipment). The last straw was when it happened again and I called again for another repair guy to come out, they scheduled an appointment to come, but never showed up.

They continue to bill me even though I’m no longer at this address. I have called them repeatedly to request an itemized bill but they won’t answer my questions and tell me I should “just pay the bill.” Every month a new bill appears for more money. They have done this in the past and when they eventually give it to a collection agency. I have been contacted by these collection agencies and when I explain what Spectrum is doing they cancel the bill. It seems to me that they are just sending out bills because they know some people pay them without knowing that they are fraudulent.

I’m convinced that service providers such as cable TV, internet, phone, power, etc., have a secret division that was created to confuse and cheat their customers. Tonight, I experienced that first-hand when I had to contact Spectrum….or at least that is the name of the service provider on my bill. Just an fyi…as I write this, I am 45 minutes into this call. Of that 45 minutes, the majority of that time has been on hold.

Keep away from this company, I move to other city and cancelled the internet service end of month. When I call to cancel, I asked to pay in full and make payment already. After moved, I got new bill for full month. Called and they said, service cut off time is 20th, so I still need to pay full month. (Which is I got service 8 days, but need to pay full month, and if you don't pay, they will send to collect agent within 3 months.) I felt like got rubbery. And I read a lot review, a lot people complained the same issue. Why they can just do this to their customers. Service is bad, plus internet always have problem.

I’ve only had Spectrum for only a month now and I’ve been on the phone with them every single day. The cable service has been horrible. Calling is a big joke because you are put on long waits and when you finally get on line with a representative, the representatives I have spoken to, don’t have a clue. Needless to say I regret my decision to switch from DirecTV. Stay away from Spectrum. As I write this, I am waiting for a return call from a technician so they can come by and diagnose the problem. Any bets on if anyone is going to call? I seriously doubt it. Spectrum Sucks!

Spectrum made appointment 12 pm to 1 pm. Came 145 pm, took walk, blocked my car. I called to cancel after 2 weeks of fighting and weird things happened. A sub contractor went into my daughter's home and questioned her putting make up on, watching her in bathroom a week ago in her home that is different than mine. Called Spectrum. Scott said they will still bill us. No service now for 2 weeks. Blocked 145 pm September 27th with Spectrum truck whom never came to my door but took a walk 145. Scheduled 12 to 1 pm. He said someon

This is the worst internet company ever. Useless for reliable internet. I play Xbox online and my internet is constantly lagging and having packet loss. It’s useless. On top of that they have random outages where the internet just completely turns off. They’re also involved in politics where they make deals with apartment complexes so that they’re the only internet provider anyone living in these complexes can use, so if you prefer good internet like Fios from Verizon or literally anyone else, you don’t even get to choose them. What’s going to encourage them to have competitive performance if they’re guaranteed to be the only internet provider for an entire complex. Then the area is so congested with the same service that they can’t even provide reliable internet to that many people. They are an example of the worst kind of business you can possibly have in America. Untrustworthy, unreliable and politically empowered. Screw Spectrum.

Cancelled my so services effective September 23, 2019. Received bill to cover period September 19 - October 18, 2019. Called to ask why being billed for full month, when I only had service for 4 days. They said "that's how we do it, we do not prorate billing" and that's the way it is. I will never, ever, do any sort of business with this rip off company. Don't even consider using any of their so called services, it's a rip off. Beware out there, this business will overcharge you!

When I called today to disconnect the service, it was a completely different story. They now want to charge us a $50 restocking fee and $10 service fee. This just became a $100 exercise for us to try their phone for one day. I don't know how they expect their customers to try their products without actually opening the phone and turning it on! Just a heads up for those of you considering Spectrum Mobile.

After several years of trying to get internet service from Spectrum in Northern MI, they finally ran the cable down my driveway to the house. Made an appt for the tech to come out and hook up the service in the house. He never showed up and no phone call. When I contacted them, they said the appt was changed. Tech showed up a few days later. Tech said he would have to borrow some tools from me in order to hook up the cable, so I did have the tools. He would not climb the pole at the road to hook up to the connection. He hooked it up to my neighbors line that was connected to the main line (neighbors don't currently have service).

There is constant problems with their Cable TV reception. Continuous alerts such as 'Please wait' 'Not available' 'Try again later'. Guide is wrong half the time - missing series episodes - wrong movie listed - often states movie is free and it is not - frequent interference. Constant problems with phone reception and internet speed is very slow.

Let me start by saying that I didn't have any idea that the TV SERVICE was added to my account for the past 6 months. I received numerous calls in regards to the TV SERVICE, which I declined every single time. Anyways, I called Spectrum and spoke to several supervisors so they can listen to the call and admit their mistake. I will be hearing back from them on Monday but it seems like they do not care about customers. They will lure you into joining their service, then start adding things without your permission. I will make sure they learn a lesson from it because It seems like all the supervisors wanted to do was refund me for two months and call it a day.

I started my service one week ago. I just got my bill including unexpected charges and a billing notice that pricing will go up next billing statement. I called to find out why since I was told pricing was guaranteed for 12 months and after that my bill would go up by $20.00 only so I wanted them to know this was not what I signed up for. The service rep was horrible and told me I have options to end the service if I wanted to & that she could read the bill/statement to see what those charges are for. Needless to say, she was condescending. Why Spectrum doesn't live up to what they offer? The promotions they advertise are very misleading.

As my previous reviews indicate, I changed my service from Dish to Charter because of what I felt was overpricing. I've been with charter for several years, and have made several requests to keep my tv and internet at the most basic option, I am now paying $170.00 per month, keep in mind that this is basic cable and internet, no phone service involved. The first 2-3 years the company {Charter}, was very helpful in keeping my payments and services at the lowest option per my request. However, the company {Spectrum}, stated that there are no lower options for me. Therefore, I am making MY OWN OPTION. I WILL NO LONGER USE CHARTER, SPECTRUM or whomever they decide to call themselves in the future. The pricing is in my opinion ridiculous. I will use an antenna, wire hanger, safety pin or whatever works to watch TV, oh and by the way my cell phone has internet services. DONE WITH OVERPAYING!!!!

Have received 3 texts an hour apart offering iOs phones for $1. Here’s the problem. Spectrum wants your business & they charge so so so much for their services. They can afford to give away phones. Their customer service sucks! They have been charging me late fees & some other random additional fees for over 10 months now. I have spent hours monthly on the phone with them trying to access my bill online so I can see why they are overcharging me. No one cares enough or has the knowledge to fix the problem. I have stopped paying them & plan to report them to the FCC & the credit bureaus.

I am a university student who has been a Spectrum customer for a few months. I have an internet plan with Spectrum. I don't watch much T.V. so I don't have much of a need for cable. Today I received a call from an unfamiliar number. I usually don't answer calls from numbers I do not know. I'm sure many of you guys have received scam, spam and telemarketing calls; I do quite often.

Crazy how many times I have to deal with maintenance issues. I mostly work from home at night and it goes out all the time and sometimes every night it goes out and I have to sit and wait. It gets so old. I think I need to make a switch. Since it's become Spectrum it's not the same anymore.

Updated on 09/18/2019: 9/18/2019 11 am EDT Update to previous review (below): Last night, my husband called in again after waiting 90 minutes for a call back. He was told that our ticket was closed! A new ticket was opened and he was told the issue was escalated and someone from dispatch would call by 9:30 a.m. Of course, no one from Spectrum called so, once again, my husband weaved through the automated phone queue to get to a human. He learned there was another screw up with our ticket! Again, we're expecting to hear from someone - possibly in this century - letting us know when someone will be here to restore our internet service.

This company no longer pro-rates days of service if you cancel. They charge for another complete month even if you cancel one day into the new month. Very poor customer service. They really don't care.

The worst, Can't talk to a human until you go through 5 minutes of stupid questions. Then they are always busy and you will get a call back in 10 to 18 minutes. They came twice to fix pixels and still having problems. I just called again and am waiting for a call back. I was not going to make another appointment today but I called to see what happened to Animal Planet channel. But since I had to go through the same BS now I will make another appointment and if the problem stops then I will cancel it. Road Runner was 100% better. I think they need to hire people to answer the phone. Good lord they charge enough to pay for more people. Price goes up every year. 40 dollars this year and what do I get for that?? Nothing at all. Same. And yet new people get the good deals. I have been with this cable company for 40 + years. Loyalty means nothing. My daughter lives with me and pays the bill. If she ever moves out I'm getting rid of Cable TV.

Spectrum, formerly Time Warner Cable, refuses to close and continues to bill for an account for television and telephone services. The account holder, currently in a hospice and under constant pain medication, did not designate an "authorized user". Spectrum refuses to let anyone else close the account. A customer service representative said that returning all the Spectrum equipment would lead to account closure, but, after this was done, they still refused to close the account. The customer service representatives insist that the patient must be the one to close, or documentation of hospice residence needs to be carried into the Spectrum office. This policy is unnecessary and unreasonable.

They offered me a bundle for less than $100.00. It has not been a month and now they are saying that my bills will be $165. I have been on the phone several times with different people and no one has been able to fixed this issue. I can see that they do not care about their customers. Horrible experience as new client. Stay away from them. I would love to rate them with ZERO stars, but does not give me that option.