Spectrum Reviews

I disconnected my cable and was told on the phone that since I only used a few days in the last billing, I would not be charged for a full month and those few days would be prorated. I cut my cable off early so as to try to save money due to being unemployed from covid-19. It turns out their "policy" changed at the beginning of the year which their technician did not inform me about on the phone (and isn't stated anywhere), so there's no prorated time and they took the full amount for the whole month out of my account without even informing me.

To be a "communications company" Spectrum is the WORST telecommunications company on the planet. There is absolutely zero internal communication within sales, tech support and billing. There is not enough space provided here for me to list all the issues I have had and I have been a customer for over 15 years... BUT regrettably there are no others options available to meet my geographical needs. Please avoid this company AT ALL COST or it will cost $$ you in the long run when you have no service for your business! I would be more than happy to discuss all the problems I have had with Spectrum **. Thank you!

I called Spectrum Cable Co. after finding a home. The first year was fine, but the first month (after the first year) my bill showed triple (not double), the amount I was paying with no notification. I was working two jobs & couldn't get back in time to call & reach anyone for a couple of days. I took time off work & called. They gave me 10 channels for $100.00, per month. Since I was never home I said ok. But then my bill went up $3.00-$4.00, every month.

Where do I start? From price increase to price increase, each and every time. Just when I'm not paying attention, here comes another increase. Today I looked at my bill to get their number as I was having an issue only to find that my bill has increased by about $26! Not to mention it already increased before! Every time it's because the promotion has expired. Would you like to downgrade? Cut any channels? Done that already! How many more channels should I remove?! I think I'm going to start searching for another cable company. Internet service not all that either. Unfortunately for the gentleman who took my call, I was upset but he was very patient but could not assist any further except to downgrade in order to reduce my bill. This is unacceptable! Not to mention this is a pandemic and they are looking for more ways to increase your bill. SMH!!!

Most incompetent company I have ever experienced. They have been charging me illegally for service for a month at an address where service is not even available. I call them and they say "it should be working, check your equipment" and now "they will get to it when they can, depending on what else they may have going on".

I had been a customer of Spectrum for 3 years and had never paid an invoice short or late. I was the perfect customer. When the Covid-19 pandemic caused me to lose my job and subsequently my home, I called to cancel my internet service and was told that I would be charged for 2 months of service even though I was only connected for 6 days of the second month. I told the service representative my predicament, how I was only canceling my service due to hardship caused by the pandemic, and they said they offered no help, and would not even prorate my bill. This billion dollar corporation has no sympathy for the people who provide them with their revenue. Instead of assisting the public in their time of need, they are monetizing on our hardship. This is a heartless company that would rob a homeless man of his last shoe if given the chance.

I called Spectrum to switch from Charter TV to Spectrum internet. I explained to the customer representative I wanted a price for internet and if it was a savings from the cable TV that I would make the switch. I told the customer representative that I wanted only one service no bundling. He quoted me $49.99 12 month special for my internet so I agreed and told him I wanted my $87 cable TV cancelled. And he said, "Yes. You will save almost $30 a month." He said, "I will send you the internet equipment and once you get it all set up then just call and cancel the cable TV." He knew I was not bundling and was going to cancel the cable TV and he was very clear that the internet as a stand alone was $49.99 special pricing.

Sooo this is a garbage company, they are crooks. Service is horrible but that’s another story. My bills is due 25th. This company bills 2 weeks in advance. Each bill you pay is for the next month service. So on May 25th I paid my bill for June 8th to July 8th. Well I cancelled my bill June 12th in the middle of a month I paid. Called them and they want me to pay another month because the bill has been generated. What a scam. NEVER USE THIS COMPANY.

I was with them for several years and they raise my rates $40 additionally from 131 to 170 for basic service. I turned in my equipment they charge me for a full month when I only was with him for four days during this billing cycle. When I called customer service representative Stated, "We don’t prorate monthly contracts." I disputed the account through my bank and the bank ruled in my favor. They sent me to a collection agency. Their company refused to discuss this. If I could give them a zero that’s what they deserve for a rating.

A DAILY ISSUE: we lose connection, we rebut the system, and it takes around 20-30 minutes before we are able to watch TV. I have never in my life dealt with such an archaic and incompetent system and COMPANY! DO NOT GET! You will get frustrated EVERY DAY!

Made promises that were not kept. Billed for services that were not received and not refunded. Horrible internet. Wifi calls drop constantly. I would avoid this company under any and all circumstances.

The worst customer service I have had in 30 years. When closing my account with them due to slow internet, I was charged an extra $80 because I canceled my service 1 day after my billing cycle started. Then had to drive 1.5 hours to return the modem because there was not a Spectrum store in my town, and I could not mail them the modem unless it was dropped off specifically at a regognized UPS Store. Rude, arrogant and greedy. Get service through someone else.

I just moved to MN on 06/05/2020 from out of state. I was told that Spectrum was the cable/internet service for the area and was provided the number by my landlord. I called and mentioned that I was looking for cable and internet. No problem! The tech was over to install on 06/08 and everything was good to go. After everything was set up, I learned that if you have a school aged child in the home, you can get your internet for free. This was never mentioned as an option by support when I called to have my cable/internet set up. I didn't ask about because I had no idea.

I recently switched to Spectrum Internet and decided to give their mobile service a try; however, before activating my new phone, I had a change of heart and decided to stick with Verizon for two reasons: (1) I'm a long-time customer (2) the service is basically the same. I called the number that I was given in order to cancel service, but spoke with someone who was very rude. I went to the Spectrum Mobile store, but was told that they can't handle cancelling my service; I tried calling again and am currently still on the phone; I've just been connected to the 10th person since I first called over two hours ago. Every person I have spoken with has said that they can't cancel my service and would have to connect me to someone who can. If this is their idea of customer service, I'm so glad I'm cancelling now!

In 2019, Spectrum changed their policy to no longer pro-rate their service. Now in 2020, during a pandemic and these hard times, they are still sticking to this policy. I was charged $74.99 for 1 week of service. I also had an equipment charge of $59. I immediately called regarding this equipment fee. They took 3 weeks to look into it and ultimately removed the charge, however, during the 3 week investigation, they tried to charge my card on file. It was NOT approved, nor was I trying to pay my bill until this fee was resolved, and so the charge was "returned".

We called Spectrum to let them know we were moving. Once we moved, the Spectrum technician said the line was cut and he was unable to give us service. We had to go with another company that did have a line here. We then received a bill from Spectrum for $367 for the seven days of service at the old address. When I called to question it, they said they "DO NOT PRORATE ANYTHING". Therefore, not only did our bill increase by $100, we only used a fraction of the month and they wouldn't make any adjustments. Absolutely taking advantage of customers with no resolution when escalating the call to the billing managers.

Spectrum prides themselves for offering ZERO Customer Service. If you sign up w/ Spectrum Communications you must physically go into their site locations to sign up and or be charged a $59.00 SERVICE FEE for the company doing Nothing except over inflating your bill. In my case Spectrum had forgot to turn on the service to the home and we spent two hours trying to connect to the service without any luck. It was more than extremely frustrating... Yet despite their ERRORS we were still charged a $9.99 new customer service fee. Ridiculous...

While I was living in Wi, I had them. When I moved they insisted I pay the entire month bill for only having used 10 days! Ridiculous. Greedy Co. They used to pro rate now they rip people off! Agents call and recite a speech to you thinking it will convince you to pay more than you owe!

I switched bank accounts and attempted to change my auto pay online. Would not go through. So I called Spectrum. Read them my account information straight from my online account that I was logged into. The rep kept insisting that my routing number was incorrect. I even googled the routing number for my bank and got the same number. He still argued with me and told me the routing number was incorrect. I finally hung up. Called my bank as soon as I hung up and verified that was the correct routing number. How silly that a Spectrum rep is going to argue with me and say my routing number is incorrect and call them back when I get the correct number.

Bait and keep switching. Percent of increase in my cable bill kept going up and up until the budget finally broke. Lied about credits, tried to steal my deposit by saying I never turned in modems. Beware.

For over 20 years was with Time Warner and then Spectrum. Decided to cut the cable since in the last two years the cost went up so much. Was 4 days into the new billing cycle and Spectrum will not prorate the last bill. I have had other cable providers (Comcast) who did prorate. Be forewarned.

Streaming with Spectrum is cost effective, affordable, more bang for your buck at $24 a month and $15 for movie bundle total $39 a month for all the channels and on demand and movies you could ever want and one phone call away for outstanding customer service. You don’t have to chat online. For.

Time Warner was great! Spectrum, not. You cannot reach a live person, I was trying to get through for 8 hours, kept getting messages that they would be right with me....Who raises rates during a pandemic!!!! This is the sickest move I have seen from a sub-par provider; Internet is supposed to be fast, it is not. Cable service is spotty and and very poor. People are sick, starving, losing their jobs, trapped in quarantine and what does Spectrum do? Raise rates on the faithful for what? How do these people sleep at night? Laughing all the way to the bank, are we? I believe you have ignited a wave of disgust from your beleaguered customers, time for them to make a mass exit.

I get major packet loss 2-3 times an hour. It interrupts service and every time I call, I get to wait 1-2 hours to talk to anyone. Once I get someone, they try the same troubleshooting and claim that "it must be fixed". They've sent technicians (nice folks to be fair) and no one can seem to figure out what should be a simple issue. This is not just me or my residence: these guys just can't provide a reliable product. To make matters worse, they have a monopoly on the usage of the cable infrastructure here, meaning they're the only people that can provide internet via cable. Why get better when you don't have to... right?

I joined Charter Spectrum through their BYOD program. It wasn't an issue, until I wanted to switch to a new device that I purchased from outside of the Spectrum system. I purchased an iPhone 11 from an outside vendor and switched my SIM card over into it. The basic cell service worked fine, but I started noticing weird things with my account. My visual voicemail disappeared, and I could not log in through either the application or the website to access my account. It simply didn't show up, and gave me a number to call. I called 4 times, spoke with 5 people. My problems were escalated I believe twice. After the third phone call, I was directed to the Spectrum store, where the man at the store could not even pull up my account. Let me just type that out one more time. The man at the Spectrum store could not pull up any information relating to my mobile account.

You happily take my money. But when it's time to give it back, it's a major ordeal. No joke an hour on the phone. What is the check number. What the heck! WHO the heck cares what check it was... Look at the account! You had the money since December of last year. The level that you are disliked is astounding, until someone has to deal with you. It's simple. If I owe you money you shut off my service. If you owe me money. GIVE the money BACK! DO NOT SEND A DEBIT CARD that CHARGES $3 a MONTH. I was told as a child hate is a strong word. Companies like you make me think, hate is not strong enough.

The outages every single week is starting to affect my school work and job. The customer service is terrible. You can’t speak with anyone. The past few months me and anyone I know who has Spectrum have been having issues with outages. I’m canceling as soon as possible. I pay $100 a month just for internet I can’t use.

On Friday, May 15th 2020, I was in my home minding my own business when I heard the doorbell. I went to the door, and saw a Charter Spectrum agent named ** standing at the door. I answered the door to ask what he needed. He started to try to sell his products to me. In the middle of his spiel, he spat in the middle of my yard…that’s right…he spat in the middle of my yard while a pandemic is running wild through the country. I got his information and contacted the Charter Spectrum location on 5543 Grove Blvd, Hoover, AL 35226.

I spoke to customer service rep to order service. I had the agent on speaker phone so my wife & I could both hear the deal. My price was suppose to be $110 a month for 2 years for TV and Internet. They didn't ship me all the equipment like I was told, then when I got the bill, it was double the price quoted! No one at the call center could explain why the bill doubled. I canceled service 8 days after ordering. Don't waste your time with Spectrum.

Every summer I put my service (TV, phone and internet) on seasonal and head back up north. Every year they pro-rate my billing. Not this year!! They want me to pay for an entire month even though I only used 9 days of service. Apparently, this is a new policy. And if they did advise us at all it would have been in some mouse print somewhere. So, I paid for the one third of the month that I used and have now returned all of their equipment. When I called nobody seemed to care. And, back in the days of Bright House I could not have been happier for the 14 years I had their services. In addition, Spectrum has been jacking up the rates to the point of ridiculous. I will not use Spectrum ever again.

If I could give negative 5 stars I would. Here's a summary: I had Spectrum for over 6 years. During that time, I had one of the modems die. The tech came in and managed to put a hole in my wall - and not tell me. To make it worse, the modem didn't work. I jacked around for about a week and got the modem working, and Spectrum eventually paid me for the damage. THEN, I was moving.

Their internet service is spotty at best with frequent outages. They don't support cable modems that they claim to. Cell phone service has been a nightmare. My phone failed after 3 months. Rather than replace it they foisted me off on LG, who also refused to replace it. I'm an essential worker and need a phone so I was forced to buy a replacement to the tune of $240. If it wasn't such a hassle I'd switch back to Fios.

Where to begin? I get a letter from Spectrum's credit company saying that my account has been sent to collections for the amount of $74.99. There is no explanation, no breakdown of what this balance is for, just that I owe this money. I have to be clear in that Spectrum has been possibly the most horrible service I have ever had. When I moved, I requested that my service be transferred. It took the person helping me maybe half an hour to get me set up and "all was good" and "all was done." Halfway through the month, my service gets cut off. I had paid the prior month just before moving out so I couldn't understand what was going on and why the account now said that the service had been cut off.

I have been a customer of Spectrum (formally Charter) for 17 years. This weekend I found I did not have internet service. I called Spectrum to find my account closed. Spectrum said someone had come in showing a lease, containing my address, so they closed my account. Well, there is no such lease, anywhere. A tenant of ours, took in the lease for his new property. The lease clearly showed property address. Further down on the bottom of the first page, there was my address, which was the pay to address for his rent, this saw clearly labeled as an address for paying rent. Spectrum chose this address, on their own, did not confirm with new client/tenant; and canceled my service.

This company is not reliable, more like Scammers. Every rep you speak with quotes a different price for the exact same pkg. If one quotes a lower price, trust me you won't get that pkg. When you call back to ask why you never got it, they hang up or put you on hold and finally you get someone saying "Oh I don't see that in your acct, let me help you with that." That's when they quote an entirely different price, higher of course. These people dont care that you're on a fixed income, they rip you off anyway. Constantly bombarding you with emails & letters with different so-called Specials that arent really specials at all. Just gimmicks. Dealing with this company is an absolute nightmare, With how they treat you with Internet & Tv, I would definitely pass on dealing with them for mobile services. I thought Comcast was bad but they look like Angels compared to Spectrum/Charter. Stay far away from these Scammers. You'll find yourself on hold for long periods or just lied to over & over again.

After being furloughed from my job due to COVID-19, I returned my equipment to Spectrum as I cannot afford this expense right now. I had just paid my bill about a week before. After about a month I contacted Spectrum to ask when I could expect to receive my approximately $60 prorated refund back into my bank account. I was told that Spectrum no longer refunds any prorated monies back to the customer...she says it says that on our bill. You ought to be ashamed of yourselves. During these trying times, you choose to keep your customers' unused money just because you can. Every other company I deal with is working to help us get through this until we are back on our feet. Not Spectrum. SHAME ON YOU! Spectrum customers...BEWARE. I'm forced to give them a star even though this behavior is not worth even one. So in actuality, I give you NO STARS.

I have been aware of the devastating health effects of 5G and specially asked Spectrum for 2G service. They came to my house and installed 5G!. I called and the customer service reps refused to switch my service. Telling me that 2G was more expensive and I agreed to pay extra. They transferred me and hung up on me several times. I finally got someone on the phone and asked to have my service canceled. They told me that they downgraded my service and I agreed to keep my service. A few weeks later I was still get headaches and called and found out that I still had 5G!!! Why would you insist on giving me a service I don't want. I think people need to seriously consider what is going on here. It is extremely fishy! I have unplugged the entire system and will go without wifi until I find a more honest and respectful internet provider.

We have been customers through several cable company buyouts over a period of twenty years. After each buyout, the price goes up. (Four times what we originally paid for the same service) We have always been good customers and have paid our bills on time. Spectrum PROMISED us in January that we would be locked in for a year at a certain guaranteed price. Unfortunately THEY LIE, practice bait and switch tactics, and use deceptive and unfair business practices, which is illegal under the Consumer Protection Laws.

I started checking streaming services with the attention to keep a service forever. I tried every streaming service that is available. Every single one, with one exception, was easy to cancel and could be done within a minute of deciding to do it. Then there is Spectrum... Time Warner... Charter, 3 places that purposely overcharge their customers then set up a ton of rules to assure you cannot change or cancel a service. However if you wish to add a service, it is so deceptive that you may not realize you actually approved of adding the service.

I had upgraded a phone and when received it was chipped on screen out of factory box. Asked for exchange and gotten run around for month so far. Still dealing with the problem and phone is still on table at home and they will not give me a label to return it.

Spectrum has jacked up my bill more than 50% over the past two years, without additional or improved services. Spectrum bought TimeWarner in 2018, and since then they have been gouging customers. The cable tv has frequent issues, the "Smarthub" needs to update every time you try to access Netflix or another app, and internet WiFi is lousy in the home. They are the world's worst gougers. Why? Because in many places there is little or no competition, offering them a virtual monopoly or duopoly; they are basically unregulated and allowed to push any regulatory fees onto the customer, and they know it's a hassle to switch providers.

We have saved about 60.00 per month since the switch. You cannot choose your payment date and they require ACH. It's on Verizon I think so if you switch from AT&T it's a little different at first but nothing that was a big deal. Service is about the same.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I thought Spectrum had great customer service. Until I returned their equipment to a local office. My billing cycle started 3/5, and I turned in the equipment on 3/19. Thinking that I would get credit on the two weeks I didn’t use from 3/20-3/31. Little did I know they had a disclaimer on page 3 of the bill stating no credits would be given. That means I would have had no TV viewing for two weeks 3/5-3/19. I was never told that this would happen when I canceled my service. Why are the employees not trained well enough to help the customer?

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

BEWARE billing charges after closing the account! Did not close my account, I found out only two month later and they also 'lost any call' records that indicate that I called to close it. Even though we have a second account opened and the dates of closing old/opening new account match. This is not the way you treat a loyal customers who has been with them for 5 years!

This company has my home phone, cell phone and internet service. I'm only satisfied with their cell phone service. If there's any carrier out there that is better then I'm willing to give them a try. I have friends that really like Spectrum's cell phone service but not their home service. Too many outages...

Spectrum Charter erroneously sent a 70$ fine for a router or modem to a debt collection agency. I had previously spoken with 2 different employees at Spectrum, both of whom told me that I do not owe any money for equipment to Spectrum and have nothing to pay, which I do not. I had been using all my own equipment. Since this charge was sent to a debt collection agency, I contacted Spectrum again about these incorrect charges they are attempting to forcibly take from me. I was told I could only speak over the phone about this and any communication by email, mail, or text was forbidden.

After 2 hours on the phone and several people spoke to I have got nowhere. I am late on my bill I tried to pay what was past due and they told me I had to start my service over I’ve been with spectrum 3 years about. I explained hard times had fallen but I would pay up to date they repeatedly told be that I owed more than what I had calculated they were including charges for equipment and I was just shit off this morning. I asked for them to work with me they refused. Saying I would have to pay a month in advance which is what you are billed already a month in advance. The first women I spoke to Ashley yelled at me and was very rude her I’d number is **.

They are disconnecting service for paying customers with students at home while giving away free service to non paying customers with students at home. PR stunt.... Unethical business practices! Corona virus is here... They are running a publicity stunt to make people think they are this great company by offering students FREE service to take classes. Get 3 months FREE if you have a student. While behind closed doors they are disconnecting their paying customers with students for being a little late.

So I have had Spectrum internet for three years. Paid 80 a month for high speed internet. We continue service even after many issues and calls to spectrum, I guess I started to believe it was just our area and not the service. Recently my son who is a high speed gamer has visited and kept saying, "This is not high speed internet Mom." So I called spectrum. A tech came out and informed us that the wires into the house had been installed incorrectly so we basically had never received proper services that we paid for this entire 3 years. I still let it go thinking it was now fixed. Three days later still issues, called again and got a supervisor on the line. Spend 2 hours on the phone to get a supervisor tech out here and was told I would receive the best discount they could give me which was only two months of service credit.

Our bill went up from $50 to $60 for basic internet, and after TWO HOURS on hold and getting the run-around from three different people, they still refused to give use the same rate that they give new customers. I get that they want to entice people over with a low rate, but this is not a low rate - Frontier charges half as much for the same service. The only reason we haven't switched to them is that they get even worse reviews than Spectrum! The customer service representatives weren't exactly rude, but they were the opposite of cheery and helpful. In the past, they were happy to give us the intro rate to keep us from canceling and then re-applying to get the discount, but it looks like things are going downhill at Spectrum, and they no longer value existing customers as much as fresh-catch.

I'm sure Spectrum's interactions with their customers is not great due to the groups and forums dedicated to complaining about them. However, I am not even a customer yet and they harassed me with 11 return calls in less than an hour because I hung up on a rude sales representative. Why should I listen to ridiculousness before even becoming a customer. Then trying to resolve the issue a Spectrum supervisor never followed up with me. Now they're saying if I have a problem talk to their legal department but they would be happy to sign me up for service. What makes these people think I'll be a customer if they treat me like this before signing up for service.

Thinking somehow my payment didn’t go through I called up Spectrum to see what the issue was of why I didn’t have my Internet service. They informed me apparently that I came into the store, dropped off my equipment and shut off my service today. And I showed my lease showing my name, address etc. WELL that was not me, never was in the store, never canceled. How does that even happen without showing proper identification to shut off the service? They just let anyone walk in with a name and a router and shut service off? This is shady AF.

I've had Spectrum for almost 1.5 years, always paid early/on time. A few weeks ago, I decided to upgrade from the 400mbps Ultra plan to the gig plan. Easy, right? Keep in mind, all of the story below happens in the span of 6 days... Tech 1 comes out on a Saturday morning (8am) and he's in and out in 45 minutes. He provides a "new" router and says to give it until midnight before the speeds kick in. I thought that was weird, but okay.

Spectrum makes offers then doesn't commit to them, They will wait until time has elapsed for you to return phone with no charges then they'll send you and offer of zero dollars...Customer Service let's just say there is none.. Will never deal with these people again!! I would have rated them a Zero!! But the option wasn't there.

I think everyone in every city with Spectrum should get together and disconnect all at once. They are dishonest, their people blatantly lie, or some just hang up, if they don't want to listen to complaints. I have been dealing with them for years, and finally have decided to look for something else. I keep wondering if they are involved with U.S. Cellular. I will leave U.S. Cellular, if I find out they are. The reason I say this is when I wanted to call U.S. Cellular, there was another three-digit number next to it. I decided to call it. Guess who answered, Spectrum. I will be looking into this. Then I will put it out there wherever I can. People should be warned.

I canceled my internet service and I ask if they were going to still going withdraw from my checking account so he transferred me to billing. They told me even though I cancelled my service they were still billing me through March 22.

I downgraded my service several months ago, due to increasing costs. After I did that, Spectrum increased my internet service cost by 50%. So... here I am back up to more than what I WAS paying. I always pay my bill on time, online. Every now and then, I get a bill that says I did not pay the last month, therefore I owe both months, PLUS a LATE FEE of $20. I then call to find out why (another $5.00) only to be told that I entered my bank account number incorrectly. I always double check that I have entered these numbers correctly, but how can I PROVE that? My word against YOU KNOW WHO. I don't always call either; if I am too tired or already stressed out, sometimes I will just pay the fee. I hate speaking with impossibly NICE people who say that cannot do a thing about it. OR impossibly RUDE people who reluctantly say they will waive the fee, but only after putting me through hell.

Internet just wasn't working. My husband called customer service four different time in 4 days. Every time we got different story about some technical difficulty and it will be fixed. Nothing. So we called to cancel because we don't have any way internet but they told us they have to charge us for a month because our billing cycle. Spectrum couldn't fix that. We tried 4 times with 4 different representative and they admitted that is problem on their side and we can cancel same day but they will charge us for a month even we didn't have service. We tried to call and talk to billing department.

I had a grandfathered plan from Brighthouse which was 100 MBPS. Spectrum's Customer Service convinced me that I'd keep my same level of service if I changed to one of their plans. I asked that question several times to be sure I'd still get the speed I had at that time. I changed and found they had not been truthful. The Customer Service had lied, plain and simple. I called to complain and was informed that 60 MBPS was the fastest I could get and I could not change back to the Brighthouse plan. Now Spectrum claims they offer 100 MBPS and that is what my "Plan" is supposed to have, but mine is currently running in the mid 30's. I use the Ookla Speedtest and the Spectrum Speedtest with same results.

I was a Spectrum customer for at least 3 years. The service in my house has been spotty the entire time I had the service. Service would drop in the bedrooms upstairs and in the basement. At least twice a year I experienced billing problems. Spectrum would double my bill not recognizing that I paid the bill via the Chase banking app. Not a problem with any other utility bill. On January 26, 2020 enough was enough and I moved to WOW. I called Spectrum and the representative tried to convince me to stick with Spectrum. After 3 attempts the representative realized my mind was made up and I was told to return the equipment to avoid being charged for the equipment.

I will never understand why companies constantly want to steal your money when they are at fault! I ordered Spectrum and after a bad tech came and hooked me up I couldn’t get cable TV so I made so many calls to their support team w/o any progress. Finally in Feb. After it became known that their remote was faulty they sent me a new one. Now I have cable tv. Yet when I got my bill spectrum wanted to charge me for service for cable tv even though it never worked, all they offered me was a small credit and they expected me to pay over 40-dollars for a service that never worked. They could have cared less that because of their faulty equipment I could not get cable tv. Frustrated I decided I was being forced not to use spectrum anymore and now needed a new company which I never wanted! I’ve learned that spectrum could care less about their customers. Sad....

I was told that Spectrum (Charter Communications) is what most of the elderly people in a income based senior living were using so I signed up my Aunt when I moved her in. She always had problems with something and they charged her for a new remote, to fix anything etc. But I had to move her to an assisted living home in Dec 2019. So when I called to cancel her TV and Phone, they said, "The new billing cycle started today so you have to send the equipment back (which I did promptly) and pay for a whole month of service."

I don’t usually do reviews but after the horrible experience I received I feel like I have to. I’ll try to make a long story short... I had a previous balance from a old acct which I was informed by a Spectrum Representative that all I needed to do was call the collection agency, make a payment arrangement for the previous balance and call back with the confirmation # which I did. I had to pay my first month upfront (which was fine) and my services were reconnected. Ok cool. Not even 2 days later I get a call from Erin who by the way was the rudest, most unprofessional person I’ve ever spoke with telling me they don’t have proof of my payment arrangement???? I’m like how when I gave the confirmation # which allowed me to get new services? She went on to say they usually give the 3rd party company about 5-7 days to communicate with them and at this point it’s only been 2.

I am switching to FiOS next week. Tired of paying $300+ for absolute crap. The automated service is the worst I have ever used and if you do actually get a person, you will wish you were still talking to the robot. I can't believe I have given them as many chances as I have. They do not deserve my business. Apparently, they are spending all their money paying Ellen to make terrible commercials instead of upgrading their Network. If you have a choice in cable providers, stay away....far far away. The service, or lack of service is surreal. They have expensive crappy service and they treat their employees like dirt. When they switched over from Brighthouse, it has been all downhill and gets worse everyday! Lesson learned. I am surprised my internet stayed connected long enough to write this review. Spectrum is a terrible choice, I am wallowing in regret!

Yes, a 1 star review and let me start off by stating that if Spectrum did -not- have a monopoly in my area, I would -not- be a customer. I pay each month via their website using bank account information I entered at least a half year ago. Once entered, the site stores the bank info and you can just click pay and then click submit for the previously saved information. I've done it over and over with no problem. When I did it in December 2019 everything looked good including the last 4 digits of the stored bank account. Evidently the payment didn't go through. Plenty of money, pre-stored account info, no idea what caused the problem. Spoke with a person at the local office. They said it was just a "hiccup" and re-submit. I did a few days later. It didn't go through. I called the official help line, they told me to do it again - and it went through. They then tried to reverse the payment and claimed it was their computer system doing it on its own.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

These guys are a joke. I have complained for the entire 5 years I've had them, they advertise 200mbps and at best on a good day I get 30mbps. Downside it's either them or the abominable Frontier (Verizon).. Which these guys are so dysfunctional it's not even laughable. I can tell you that I also tried out Spectrum's streaming service... holy cow, absolutely horrible. Worst ever. I'd rather pay double for Hulu or Amazon or Youtube. I wish there was another carrier that would come into my neighborhood and blow Spectrum and Frontier out of the water. It wouldn't be hard.

We signed up with Spectrum for a bundle of 500 mb internet speed, home phone service, and tv without the premium channels. The representative repeatedly stated the 500 mb internet and that the promotion was 24 months. They never said UP TO 500 mb or mentioned the promotional period had a price increase after 12. Months. Reality average internet speed using their own measuring program has been mid 240s average for downloading and approximately 25 for uploading if that is important to you. Therefore not even achieving half of the advertised speed.

I inherited Spectrum from Time Warner. The name of my original email server which was passed from company to company and then to Time Warner was roadrunner.com. Since Spectrum has taken over, there have been occasional instances where the email will not send from my ipad or iphone. Spectrum quickly blamed Apple, but my computer repairman said this was happening on android phones and from outlook express, as well as other mail apps. He was clear it was a problem on Spectrum’s end.

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on Sunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent’s statement. She told me “that is our policy” as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word.

I preface this with the fact that I have been a customer for nearly 30 straight years. I have dealt with the up and down, and highly inconsistent pricing system they have used. Spectrum of course raised my service from 180 to 220 in one months time. When I tried to negotiate for a better rate their solution was to drop certain services. So I had to compromise my internet and tv, not them. I decided after several months of paying the higher total to do as others and cut the cord.

I have had Spectrum TV and Internet for 3 years, and my monthly cost has gone up from $120 per month to $178 per month after the first year initial discounts expired. I decided to switch due to the higher costs and the fact that my TV and Internet were low bandwidth and pixel challenged due to the shared cable head end for my neighborhood.

So many hidden fees, bad service and rude customer service representative. If you ask them to cut your cable but you'll keep the internet they would tell you that the internet price a month won't be the same as they advertised on tv. It doesn't make sense at all because I've been a long time customer and instead of offering the regular internet monthly bill, they wanted to increase my internet bill a month more than I expected. They make you feel trap and won't give you option but to keep the cable service.

I had Internet only service for $45/month for a year as a promotion and 3 months after that I received a call from Spectrum asking me to add TV service for another $45/month for a year and they kept telling me how great it's to add TV and the offer is only now so I accept even though I don't watch TV at all. Then now I decided that my bill of over $100/month is too much so I wanted to cancel the TV since I don't watch it, they told me, "Since you want to cancel TV, your internet is now $69/month" because I'm breaking the bundle. I was NOT told at all that I'm in bundle and I cannot break it. I only have 1 service and they asked me to add another service to it and I was NOT told about any rules.

I have had Spectrum Internet service for 4 years. Despite only having Internet service for one device in a 500 square foot apartment, I paid well over $100 monthly. I paid my bill automatically each month electronically. Yet I received endless mail from them labelled "urgent" or "time-sensitive" that contained nothing but promotions. Over the years I received DOZENS of these envelopes. I eventually ignored them. I move and go to cancel the service, only to be told my account has been past due for months, they have never tried to contact me to rectify this, and I now owe close to $150 in past due payments and took a hit to my credit. To top it all off, for most of the call their hold music and voice-over would not turn off and so I could barely be understood. Do not bother with Spectrum. They are incredibly expensive and their service is worthless.

Why can’t reviews have zero stars or in Spectrum’s case negative stars. Absolutely, hands down the worst provider for anything communications wise. I’d like to see the zookeepers running this circus of a company. After having a scheduled appointment tonight for internet service I get a call an hour and a half after the scheduled time saying the technician is at my door. What the heck!

It’s been 10 days and two service tech and our cable & internet problems are not resolved. I’ve had 4 promised dates for completion that have been missed. Appointments have been missed on 3 committed times by no less than 3 hours. The problem is that we have only two companies to choose from and they both provide horrible service.

Spectrum Internet. Please think about it 10 times before having their services!!! They state that they bill in a "per monthly basis," and they change this recently too! I never signed nor accepted this terms, even if they are in the bill in "small letters." Anyways, per monthly basis like they call it, means that even if you have to move on the 1st of the month, if you used service for that "one day!" you have to pay your entire month rate that you usually pay (from the 1st-the 31st of the month). For example: $100, if that is usually what you pay, you will pay, Instead of paying for that 1 day that you use!! How ridiculous and nonsense.

Please be aware Spectrum now calls themselves a “subscription service” thus if you now cancel your service on the 2nd day of the month you will still owe the rest of the entire month! I canceled my service on the 9th and they want the entire month even though my equipment and service was turned in and turned off with NO notice at the time of canceling from the counter attendant/only saying we will send you your final bill. Spectrum would like a no contract service with legal contractual terms. Sounds like a class action lawsuit waiting to happen.

I canceled service on Jan. 6 and the service was cut off immediately. Spectrum then sent me a bill that said it was for service from Jan. 7 to Feb. 6...the month after I canceled. When I called Spectrum, they said "Oh that billing is automatic and shouldn't say that. You're really being billed for the month of January." When I pointed out that they cut off my service on Jan. 6 and continued to bill me, they said that it was just the way they do business. Spectrum says they are a monthly billing service and don't pro-rate.

I have been a customer of Brighthouse/Spectrum for 15 years and have watched my bill rise sharply. Ended up paying $230 per month. This finally drove me to cut the cord and go to Roku for TV. Suits me fine. My bill is now $89 for phone and internet. Saved enough for a holiday or a new small car lease. Makes you think doesn't it. I downgraded my package 13 days into the new billing month. I thought I would be due a refund for service I could not access for the rest of the month but no. Apparently with Spectrum you get nothing back. Very dissatisfied with this. Spectrum representative's response was to simply repeat company answers they have been schooled on. If they did not have a monopoly in my area I would drop them altogether and will as soon as I can.

They're not worthy of one star. Horrible experience because of horrible store employee and store schematics. Which top level manager thought that combining a cable/internet customer service store WITH a cellular service store was a good idea? I just wanted to return a cable box and modem; waited almost 40 minutes to walk up and hand the lady my modem and cable box. She scanned them, handed me my receipt and I walked out. Total service time..less than 2 minutes.

I called Spectrum on, 11/18/2019, to cancel my service due to me moving. My sister could not add service at the location until I canceled my service. I requested to have the service canceled on 11/23/2019, but I changed it to 11/25/2019. I asked the representative do they prorate, and she said no. I was asking the question because I didn't know if I was paying early or if I would owe anything additional. The representative stated that I was paid up for the billing cycle of 10/22/2019 to 11/23/2019. I agreed, and the call was disconnected.

The only service that works properly in my home is the landline phone. Internet reminds me of Sprint services which are the worst, the cable tv guide and other things constantly are unavailable. Not to mention if you're late on your bill they will disconnect your already not working properly services and expect you to pay for services you're not able to use for the rest of the billing cycle. Supervisors are not worth a ** could careless about a customer. This is why everyone is switching to Cinti Bell internet and purchasing firesticks to watch tv. I will be doing the same.

Spectrum seems to have a monopoly in the area and they don't care whether customers are satisfied with the services or policies. Hidden fees are ridiculously high!!! There should be some form of regularized control over companies such as this! Very upsetting!

I have had Spectrum internet for a year and opted to change due to increased bills after my initial introductory period of 12 months. The price increased by $15, which I did know would happen. I have had no issues with the service but when I cancelled after installing a different service I was told that they only do monthly billing with no proration. Therefore, I will have to pay a full month's service, less the 4 days I actually used the service during this billing period. I do not recall ever being informed of this when I signed up. They did offer to let me keep the service active for the full month, but there was no reason to do that since the new service was already active. I have not had a similar experience with any company that billed me monthly for services and feel this is just a way to grab just a little more of my money. There is apparently no recourse, but be wise if you decide to use Spectrum and plan ahead according to billing date.

Wish there were NEGATIVE stars- Spectrum has GOT to be the rudest, most incompetent company that does not know what they're doing. Seems they don't know how to hook up internet apparently, and just really horrible customer service. Don't even bother trying to make an appointment to hook up with them - they don't show up or if they do, they're more than three hours late, or they'll tell you they can't hook it up because you need "more construction" even though you're already hooked up with another internet company and there isn't possibly any more construction to be done! I have no idea why Spectrum is incapable of installing internet when other smaller companies can, other than they're just incompetent. Overall a terrible company who don't care about their customers. Trying to reach someone to help is useless. They don't return calls. No one seems to know what anyone else is doing. Terribly inept company.

People Beware. Spectrum internet is Falsely Advertising to pull you in and raise their prices. First off let me say how I wish I would have kept the paper in which they sent me saying how you can get internet for a certain price and prices won’t be raised. Well little did I know that a year later they are raising my internet price which they said time in and time out that they would not raise!!! How are they allowed to trick people into doing this? This is so wrong and people fall for it every time??? Really falsely making me believe a lie on a letter you sent to my home saying that the price would not go up and it did??!! How dare you Spectrum!!! I am so upset I’m to the point of tears right now!!!

Absolute terrible!!! I recently cut my cable cord to spend my $60 a month on something good instead of Spectrum cable. Now use the internet and over the air antenna. I had to return my cable box to Spectrum in Greensboro. Arrived 10 minutes after store opening and was told wait time would be 1.5 hours!!!! My alternatives to this long wait were come back another day and try again, make a reservation for another day, or go to UPS and have them ship the unit to Spectrum. Can customer service get any worse!!??

My experience with Spectrum cable! In 2017 I went for the “Buy out or buy back" promo. They were to buy me out from ATT & DirecTV. This was the top tier program bundled w/ internet & phone. First I must say that I have dealt with a lot of customer service reps from A-Z. That said, I have never talked to a crappier bunch of people...Ever! They will do anything to keep you on hold and hang up on you. Subsequently, this company promised to buy me out and pay my closing bill. I followed all their instructions to the letter, kept my account current and to this day never received one cent from them. I'm now told they have no record of any of the 150 times I called in about the buy back guarantee, service, and or bill related issues. Don’t expect to reach their home office because you won’t. The Time Warner acquisition might be good for investors but this company treats its customers like dirt.

I have been with this company for a while and I was looking to downgrade my service from tv and internet to just internet. After being on hold for several mins at a time (more than 20) and speaking with several reps, I kept the internet only. What I didn’t know is Spectrum is on a monthly billing as they call it. This means even if I cancel 1 day after my bill generates, I’m still liable for the rest of the month. Equipment returned and everything. All of the reps I spoke with that day said nothing. My bill stated 12-27-2019-1-26-2020. I cancelled Jan 3, 2020, and returned the equipment the same day. The reps I chatted with stated oh we put that in a bill insert in May or June. I stated I’m on automatic billing as well as paperless statements. They don’t care, not did the supervisor I spoke with. So before this billing cycle ends, I’ll be looking for a new internet provider.

I have come to believe that the only reason Spectrum is able to maintain a customer base is due to the monopoly they hold in so many territories. I am the business manager for a company in Los Angeles and Spectrum turned off our internet and phone service due to being 30 days late on our bill. I called the billing department and made a payment and the internet came back on... for about 6 hours, and then the turned off our phone and internet again.

Unethical to charge a month in advance when service is disconnected because "that's the policy." I was moving and asked to have service disconnected three days into the new billing period. Two different phone conversations and no way to pro-rate a bill. I paid for a month of service I could not use because I was moving and that was after a full year of service. I will never do business with this unethical company again.

I have had Charter/Spectrum for about 3 years or so now, and I am in the process of getting rid of it. In the past I had Spectrum adjust my Cable for issues and problems for errors under their control. In the process they offered to credit my cable for a term of 12 months. I actually had a manager get on the line and tell me she could authorize it. 3 months into the deal, Spectrum changed my channels, and when I complained they said the lineup had changed and the programs I had were now in a different Tier. If I wanted these channels, then I would have to change my tier selections. That immediately canceled my discount and up went my Bill. I changed my service last year and turned in three receivers. I kept two. I had been having lots of problems with the cable, and called continually. After some discussions, Spectrum agreed to give me a discount again for 12 months. Within 5 months the bill started going up again and I called.

Worst provider ever. Don't use Spectrum, I am serious. We ordered a internet service for our first time with Spectrum. They added Voice Service to our order for no reason. I then constantly communicate with their agents for about a month already to cancel voice service and request refund. I only asked for Internet service, but why are you charging me for Voice and holding my refund? Why? You think your customers are fool or what? I've been patient enough to talk to your agents. Everytime your agents tell me to wait and promised that the money or credit will be refunded. But WHERE ARE THEY?

Spectrum has been our provider for over 10 years and have had more solicitation calls than ever. It’s getting up to 10 plus a day. It’s getting ridiculous and outrageous. Something needs to be done. Watch out for using spectrum digital phone.

This service cost was fraudulently depicted to me to get me to sign on. Next, the service has never worked properly, calls drop constantly. Finally, I stopped using the phone and went back to my back up cell phone. Then I started getting texted "overusage" from Spectrum mobile. I called customer service and an hour later, nothing was accomplished except ending up with a rude, belligerent, sarcastic customer service rep. This service is getting the boot tomorrow!

Average wait time is 20 minutes for customer service. Internet speeds are slow. They deliberately toggle during certain times of the day. Do yourself a favor and avoid this internet and cable company. FIOS is way better.

I tried for an early upgrade for my phone. I talked to 5 different people and got 5 different answers. I have no choice but to go thru Spectrum mobile due to pricing but their customer service reps are by far the most incompetent.

Already sent an email to ** and made a complaint with the Better Business Bureau. I had services with Spectrum for a long time with Internet and basic cable. On August 29th, 2019, an individual who stayed at my house for a short period of time, called Spectrum and made changes to my service without my permission. I understand that Spectrum was supposed to obtain the security code from this individual, which is on the bill, but obviously they never did. I don’t receive paper bills, thus, this individual did not have the security code…

Spectrum lies and steal from its customers. In November 2018 I disconnected my services and personally turned in the equipment to their requested office as I was moving out of state. After relocating out of state, I received my bill. They continued to bill me for services that was disconnected. Upon contacting them I was informed a correct bill would be sent. Needless to say I never received it. I continued to call them for several months to get the final bill so I could pay it. Each time I spoke with them, I was assured the discrepancies were fixed and a final bill was being mailed. I did this for over 6 months. After a while I gave up.

The worst company ever. They are liars and they never fix issues and provide most unreliable service. We have been without phone and internet for the last few weeks, they confirm they have to fix it but no one ever comes in to fix the problem. We have been calling everyday twice a day for help and they keep coming up with different stories to get you off the phone. Our internet is always slow and or never working and there no phone connection. This has impacted our business and we have now lost a lot of money because we can’t provide service without internet and phone. I am forced to change providers and will be filing complains with the city and their lawsuit file is getting by the day.

I am very upset because Spectrum has changed the channels offered on the Digital II tier that we pay close to $12 a month extra for. We got it to watch the Outdoor Channel - but they now show a message on our TV that we have to upgrade and add another package in order to view that channel. Why do we have to pay more for something we have had for years? Spectrum is once again gouging customers. I spoke with a customer service supervisor Darnell who basically said "we notified you tough" And to add insult to injury Spectrum had removed local news & weather coverage in the Hudson Valley. Spectrum does not care about customers.

On multiple calls Spectrum has not been able to solve the problem that I cannot reset my password without calling them. When I call I get their temporary password but they can’t figure out how I can change it. Should be a basic problem to solve. They refused to let me speak to a supervisor. If the phone lines are busy they tell you to hang up and call back. Won’t give you a wait time or call you back like many other companies. If you have options of going to another company, do so.

Agonizing. Nothing worked except for internet service. Two technician visits after the installation didn’t help. Canceled after a week and went back to Dish. I’m still dealing with billing issues. Since the review needs to be longer than 200 words, I’ll add the technical people were polite and well mannered. Also, I have meet one couple that said their Spectrum service worked great.

Stay away!!! Horrible experience. I was sweet-talked to try their mobile service for a 14-day trial and was told I won't be charged. I tried it but their network was horrible so I canceled. To my surprise I was charged a $50 restocking fee after returning their phone. I called and complained but they said there's nothing they can do. They never even asked me why I canceled. It's like they cared more about keeping my $50 than helping a customer. I feel cheated/scammed.

I am paying $75 a month for internet service. No cable just internet. It seems odd to me that they can offer new customers the same service I have for $45 a month. I feel like there may be some bait and switch and deceptive business practices going on. Spectrum was already called out and had to pay big fines in the state of New York for shady business dealings. Judging by the number of reviews written in the last few days it looks like the same thing is going on in other states. Most of us live on fixed incomes whether it's social security or disability. This pricing is not fair. We're all struggling in one form or another financially especially seniors and disabled persons. Everyone needs to file a complaint with the Attorney General in their respective state so we can put a stop to this monster called Spectrum.

My father passed away and I had to place services in my name temporarily. All Bills had to come out of his name and I left the services on due to security system. When I went to shut services off I was 1 1/2 days into new billing cycle. I was informed that I had to pay for the entire month because they do not Prorate their services. Buyer beware! I was never informed of this verbally when placing service into my name. In my opinion this is theft.

I've had Time Warner Business service for twenty plus years and highly satisfied with the service as well as the rates. On the residential side of the issue, the service is good while the rates are ridiculously inflated over time. In my personal business we respect our loyal customers and provide a fair pricing and minimal inflation on our products. Spectrum offers the best deals to new consumers while gouging the existing customer with above average price increases and service/equipment rental fees. Their appears to be no advantage for the loyal customer to remain with Spectrum. It reminds me of how the street corner drug dealer does business. Your first deal is the best but if your satisfied we will increase your service with substantially above average price increases. On the business side of the matter their increases are more in tune to a standard inflation rate or percentage closer to a "cost of living" increase.

I called Spectrum today first day of Jan 2020 billing cycle. Asked to delete HBO service which they did. They also improperly cancelled International channel service (Korean channels) claiming service was no longer offered after any other change to account. I did not authorize this change and I was forced to cancel all Spectrum service since channels were now unavailable. Channels were only unavailable after my phone call to Spectrum started but no common sense was in play by the customer service reps. Cancellation of my existing channels was immediate was immediate even though I prepaid.

THIS COMPANY HAS THE LICENCE TO RIP YOU OFF. Once you're on their customer's list, they assume your pockets belong to the billing department. They increase the monthly fees whenever the need to rise and give you the bills without any explanation why the price rose. All the company was purchased by Russia's pirates and they do whatever they want. The Russia's Mafia already here. They took over the SPECTRUM.

I've been a Spectrum customer for 5 years now, and they have raised my rate probably 6 times now, last time only a few months apart!! After calling to cancel my service, they finally give me an option that will make cable TV affordable again. Great!!! 3 days into my billing cycle and they won't prorate the difference. So, again, $55 bucks a month DOWN THE DRAIN!!! Ugh!! I absolutely HATE Spectrum!!! HORRIBLE customer service!!

On 11/20 I called to cancel my internet because they drastically increased my price. They agreed to downgrade my internet at a reduced rate, but even though it was 3 days into the billing cycle the new rates wouldn't be effective until the following month (12/17). On 12/17 the reduced speed goes into effect, but the price is $10 higher than what was quoted. I call in and speak with 5 different representatives, all of which tell me that despite the work order showing one price, and my bill being a higher price, that's what the rate is and there is nothing they can do. Even if I cancelled right away, they refused to adjust or pro-rate the bill at all, and they refused to lower the price to what was agreed. Specifically, I spoke to Roberto, ID: **, who claims he was a supervisor in the retention department who told me that even though I never agreed to pay the higher price, I have no option but to pay it and there is nothing he would do.

I signed up for TV and internet services on September 22, 2019 and they had a promo for TV and internet services. Shortly after that (on 10/1/19) I fell severely sick and on 10/5/19 I decided to go to my parents house for long term so that they can take care of me. At which time I asked Spectrum to suspend my service for fee since I will be out of country. They charged me for full month services even though I only had services for less than 15 days. I returned back and reactivated my services on 11/8/2019, and I was charged for 10/22/2019-11/21/2019 even though I had my services suspended and paid suspension fee for almost 18 days prior to activate my services on 11/08/2019.

I got a letter from Spectrum and called customer service to take the advantage of faster Internet+TV bundle. I was told that I can try it worry free and if I don't like it I can cancel in 30 days. I did not want to try it first but the sales representative convinced me to give a try and told me nothing will be charged if I cancel it. Today I called to cancel the service but the representative told me I have a 89.98 bill to pay. And also I could not get my old offer because of upgrade. It is interesting that they are trying to transfer customers from other providers and offering 200 mbs internet for 44.99 but not accepting my request to stay with my old service. It made me feel like I was deceived and I am really so disappointed. I could easily get a better offer from Cincinnati Bell and they'll lose a customer.

After several years as a customer with this company, we moved out of town to an area they do not service. At that time, we disconnected our services. 3 years ago, we disconnected our cable and went to internet only services. At that time, we turned in the DVR box that they were leasing to us. They stopped charging us the lease fee and we thought everything was fine. After moving out of town, we received a bill for this equipment which we have not had or used for years. I called Customer Service and they nicely told me it was a mistake. She said she could clearly see that we no longer had the equipment and that they had failed to update their system. She said she would escalate the issue and get the charge removed.

I recently switched my cell phone from Verizon to Spectrum mobile. Their rep told me it would cost $14/month for 1GB of data, no matter how many devices I had on the account. So I planned to have my iPhone and 2 iPads on Spectrum mobile, all for $14/month if I kept my data usage low. Well, it turns out it's actually $14/month PER LINE, so the $14 charge is actually $42. THE REP LIED TO ME. He also told me there was a trial period and that if I didn't like the service I could cancel within a certain number of days and there would be no charge. Actually, there's a $24 cancellation fee. SO THAT'S ANOTHER LIE.

I just cancelled my service with Spectrum and they said they won't give me a refund for the unused portion of the cycle. In my case, around $65. It seems they made a change in policy on June 2019. This means that if you cancel your service on a different date than your end of cycle date, SPECTRUM WILL KEEP YOUR MONEY. Customers BEWARE.

Stay away unless you like the sound on your cable to cut in out. 4 technicians have not solved this. My friends have the same problem. Also, while watching suddenly volume and image disappear and there is a message saying if I want the channel to call customer service. I've reset my cable box more times than I care to remember.

After years of having the service when we visit from Canada and putting our service on 'vacation' while we are away, we are forced to return to Canada before the end of our 'billing cycle'. However, there is no adjustment on our bill from Spectrum. You pay from billing date to billing date: So, we have been here for 27 days but have to pay for 2 months of service and this is after our bill has gone up almost $30 per month from last January. We were told that Spectrum doesn't pro-rate billing charges and that if we don't pay the extra month's charges, it will go to collection. Too bad they aren't like that when they are trying to get your money upon setup...no mention of this or notice that we could see. Just a big money grab. You can bet we won't be using their service when and if we are back again!

It is with great pleasure that I write this negative review, my only complaint being (along with a host of others), is that we don't have the option of zero stars. Though I feel for the employees, and harbor nothing personal against them, my sincere hope is that this company will soon go the way of the dodo bird. Many thanks to the city of Lexington for helping direct the flood of complaints against this awful company to the attorney general, and for likewise helping to pave the way for Metronet to give us better options for our ISP in Lexington. My hope is that they will provide a much better and more reasonable long-term option (so far, so good).

My parents in their late 80's just moved to assisted living. They were charged a full month service ($200) for only 8 days of the month they moved. Yes it warns them on the bill. That is their policy, but the print is small and my parents can not be expected to understand that verbiage. This is after their bill doubled in only 3 years of service (from under $100 to $199.30). My father was very confused at how much he was paying and asked me for help but calls to Spectrum were useless (no negotiations). I would have cancelled the service at that time but my parents would have difficulty adjusting to a new service and they were moving soon. So Spectrum has taken advantage of my parents diminished capabilities. If that's not elder abuse then what is it? Be very aware if your elderly family members or friends use Spectrum. Change services ASAP and do it near the end of a billing cycle before they (legally but unfairly) steal the money.

We had Spectrum for 9 years...4 years to get tech service to fix connection issues at the street. During the 4 years, we would have about a week per month without any cable - and they never offered a credit. After finally addressing the issue at the street, we still had issues with the quality of the picture and internet issues. We swapped out boxes about 3 to 4 times (which required us to drive to a Spectrum location), and the technicians finally swapped out a connection point in our attic - which resolved our issue. (About 7 years later).

Your bill will constantly go up. They will not even attempt to give you a cheaper price over the phone - you have to talk to someone in person. They will get your bill down, but only after removing channels. They are a total joke. Also be aware that if you need to cancel, you must do it on the day you are paid up until. They will not pro-rate your bill, they will charge you for another entire month, which I don’t think is legal to even do since you do not have a contract with them. If I was able to get cable from any other carrier in my area, I would drop Spectrum without even thinking twice about it.

Received statement on 10/29/2019 that was $20 higher. Statement dated 10/24 but last date to cancel service before higher charge is required was 10/22. There is no option to avoid a month at the higher rate. Very deceptive practice to me.

I received a phone from Spectrum Mobile. When I went to charge the phone it wouldn't hold the charge. I never activated the phone. I canceled the services but they continued to charge me for the phone. I sent the phone back to them and they returned it back to me explaining they don't accept returns and that I have to pay over a hundred dollars for the phone, despite that the phone is damaged and I have never activated it. I declined the package and disputed the charges with my bank. I don't think I should have to pay for something that was never used and it was damaged when I received it. If they want to report the charges to the credit bureau that's fine. But I feel they shouldn't keep charging my card when I have sent the phone back and told them I do not want their product or services. Surely they can't force me to pay for a phone that was faulty when I received it and I never used their services. Buyer beware!

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REALLY NO STARS!! Worst service in the business, replaced my existing carrier at the end of September and had 5 internet outages of hours or full day, TVs connection constantly fuzzy or non existent. Telephone went out all the time. 3 technicians came out over 2 months. Cancelled at the beginning of December, with 3 weeks left in my billing period, and guess what no prorate refund of unused service fees. What a sham, scam, plain robbery. Went back to Frontier.

After having time warner for years bill went from $142 to $195. Forced to switch new co $122. Same service but now for 5 days of service they are demanding. The full month of $195 with no exceptions they say no proration. 5 days service $195. Wow.

I noticed my Spectrum bill increased about $20. When I investigated what happened I was informed my discount had expired. I stated I had moved and changed service and the discount should go for another five months. The person I spoke with agreed and said he would get it fixed. After about 45 minutes he stated he was having trouble and that he would call me back when he finished. He never called back. I called Spectrum again and went through the same story. This time the person said she would have a supervisor review my initial call to see what was promised. I never got a call.

I returned my cable boxes two days into my billing cycle. I was told Spectrum cable does not pro rate and I have to pay for services in full till the end of the month? Are you kidding me? After the yearly promotion period ended my service went from $70.00 A month to well over $90.00 A month.

Spectrum Cable took over for from Time Warner in my area. Some of my TV's would not work with Spectrum without a box. Their installer came to my house in March of 2018. He apparently left an extra cable box in my garage. I had a man cave there for my son. He however was off at college and no one uses the room. There was not even a TV in that room. I found the cable box still wrapped in plastic this October, I returned the box and explained the situation and was promised a refund. I never got a dime. Today they offered me $20. What a joke of a company. Use anyone but Spectrum!

I would have rated them 2 stars because of the strong signal I received, yet my service would go out randomly some nights. I rate them 1 star because they charged me for a full month of service just because I turned my modem in 4 days into a month of service. (You cannot end service until you turn in your modem). I called customer service, but they will not pro-rate the final bill. In my opinion, this shows that they are a greedy company. I recommend picking a different cable company, if any are available in your area.

Spectrum has nickel and dimed me for years, upping the bill at least once a year. I finally contacted the CEO's office to cancel since there's no online cancellation option, and they billed me two weeks later for the full month (they offer no proration). The customer service people are very kind, but the company does not care about its customers. I do not recommend Spectrum unless you're willing to pay for their full-price services after a year. And then other random increases. Internet service is decent for basic Google suite and Netflix use but cuts out regularly.

Spectrum cable prices are through the roof. I lost my job a few months ago and decided to cut back on cable. I should also mention that my husband had tried numerous times in the last few years to cut back and each time he called, the person on the phone said we already had the best and cheapest plan. Today, I was frustrated because Spectrum does not show their different packages online. They only show a few that they want you to see. I could not view any lower priced packages and was instructed to call. I called and got the runaround big time. The operator said that she was indeed offering me the lowest priced plan. It was only when I questioned her MULTIPLE times, that she then said their WAS a basic package. This was at least 20 minutes into the call and again, AFTER I pressed her. Once she admitted that there was a lower priced plan, she then told me that she didn't have details on it. What?

Contacted support about an unreasonable rate hike. Eventually passed off to a department laughably called "Customer Retention". Received nothing but copy/paste answers I could've got from an FAQ page. All three representatives I spoke to, including a supervisor, were nothing but patronizing, dismissive, and rude. Arranging service installation with a local competitor. Will never do business with Spectrum again.

nothing like what had been agreed to, and so, we in this Community, or stuck with capital SB or this other company, Hook a satellite dish onto your roof.

Over an hour trying to talk to ignorant people. They don't even know their own company policies. Customer service rep put me on hold every time I asked a question without ever saying what they were doing, and they eventually hung up on me and sent me into hold like I just called. That was just today. Similar experience the other several times I called. I asked for a manager once and got an even worse person. They are not there to help customers.

In all fairness, Spectrum products have not been a problem. Yet, this is a review about the customer service. In short, I'll never use Spectrum again. Just trying to connect with a person is difficult, then actually talking to one has been frustrating. Unhelpful, sometimes even rude. And, without getting into a long story, I got stuck with a $156 bill for services I didn't even have. There was no attempt on Spectrum's part to provide a satisfied customer. Thus, I've got a very bad taste in my mouth.

I typically do not use the streaming television service from Spectrum. I watch Sling instead since the quality is higher and consistent. However, the Bills game was on Thanksgiving on local channel. The buffering was even taking place during commercials. The screen would freeze and revert to full buffering. Spectrum Streaming television service is Poor in terms of picture quality, frequent buffering and inability to even load the spectrum app. You cannot depend on this service when you want it.

We have had terrible internet service since switching to Spectrum. We have called almost every day for four weeks. They send out technicians and then they send out maintenance. All say it's on Spectrum end yet no one fixes it. We have asked repeatedly for a credit for the month we have had service less than 50% of the time. They say they will credit when it is fixed so they know how to prorate the credit. Really? Their phone tree is impossible, you can't talk to anyone higher than whoever answers the call and they say they will get it taken care of. Still waiting.

I was most happy when I had my house and had Frontier. Unfortunately now I live in an apartment complex where you don’t have a choice to go with another company. It’s bad enough. I’m charged $95 a month in my rent for Spectrum and then I get a separate bill from them on the 15th of the month. I got a letter today stating that starting next statement my bill is going up another $20 a month-new amount $64.99. Added together, that’s a total of $159.99 A Month. That’s a car payment! I’m on a fixed income-I don’t know how they expect people to pay that much!! I wish I had options but I’m stuck. DO NOT GO WITH SPECTRUM is my best advice.

Have issues with over billing on account when I try to make changes to account. Spectrum change service phone extensions are on hold for 20 + minutes and run around until you get frustrated and hang up. Funny the Spectrum new service extension answers quickly?? In my opinion this appears to be intentional in order for Spectrum to continue billing as long as possible?? The only recourse I have had is to file complaint with the state and FCC. https://www.usa.gov › phone-tv-complaints. This is the only way to get them to call you back..

Internet continues to go down and lagging speeds. 200mgb and I get 5% speed. Not to mention the cost keeps going up 3 times this year. Do not recommend. Waiting on a different service provider to come in the area.

I’ve been with Comcast for years. Although they’re pricey, I have never had an experience like I’ve had with Spectrum. The only reason I changed companies was because I moved recently and Comcast doesn’t service my area. I contacted Spectrum to transfer my business line, add internet and basic cable. It took them almost 4 weeks to transfer the business line. I received a bill within a week of the cable and internet being installed. My first bill was $189 including installation which was supposed to be waived. My business line was finally up and running as of 11/13/2019 and Spectrum has since sent me another bill totally $667! They charged me install fees x (3), a tech trip charge of $149 plus the actual charges for service. I don’t want to forget to mention that I received (3) different emails and text messages within a week for (3) different days and times for technicians to come out for the phone install who NEVER showed.

Spectrum has some of the worst customer service I’ve ever experienced. I got a $50 fee for something that was never disclosed to me, and when I told a representative on the phone about the situation, she just told me there is a paragraph on some random document that says there is a fee and she said it can’t be avoided. What an excuse. I had an issue that I wanted to resolve and rather than seeing what she could do to fix it, she just said there’s a paragraph somewhere that says there’s a fee. I have zero respect for a company who’s customer service’s priority isn’t even the customer. Their priority is to say “you have a fee and that’s that, I’m not even going to try to help you.” I will be leaving Spectrum very soon. They will not get any more fee money from me.

My mother recently moved to live with me due to health reasons. She called Spectrum and said she would be moving and needed to stop service. She gave the rep the date she was planning to stop service and return her hardware. It was 2 days into a new billing cycle and she was not made aware of that. I wouldn’t have a problem with that, if they prorated service, based on days or usage. Instead, the referred to a new policy they sent out to their subscribers a few months earlier letting them know they are now a “subscription” service and no longer prorate. I spoke to at least 4 different people to no avail. Everyone agreed there is no value in this for the consumer and that they should have reminded my mother when she called, but still no credit. I’m in the service business and would never stand for this. $180 for 2 days of service. Bad customer service with only adequate service delivery. Go elsewhere.

Spectrum added services to my account, they admitted they had done this without my permission but refused to credit my account. Service reps unhelpful, Flo the supervisor needs to go back in training. Very rude and not much service, managers are apparently never available. They are in meetings 24/7.

For full disclosure, I've hated Spectrum/Time Warner as long as I've been a customer. The customer "service" the company provides is abjectly terrible but somehow, defying conventional wisdom, my local Spectrum office has figured out how to make it worse. They installed a kiosk, one single machine, for customers to self service their bill paying and refuse to accept bills at live CSR registers. There were three CSRs with no customers but we had to stand in line at the kiosk. Adding issue the kiosk will not "give or accept change". My balance was 79.33 and all I had was a 100$ bill. I asked the guy standing by the kiosk how to get change and he just shrugged his shoulders and walked away (he was a Spectrum employee that was supposedly there to help with the kiosk).

I had Spectrum TV, phone and internet for over a year. My wife made international calls because we believed with our plan they were free. We figured in any event if they were not free we would get billed for them at the end of the month. After the first month no change in my bill. Second month no change in my bill. On the third month I got a bill for $1483.13! My regular monthly bill is $49.09 per month. When I contacted Spectrum over and over again. Every new person gave my another explanation. After two months of this insanity nothing happened and now they call me and harass me over the bill. I offered to pay for the first month but they want me to pay it all. I never got the chance to opt out after the first month. Now as after 3 months of accumulation they want all the money after not telling me about the bill for 3 months! They are not good, not fair and harass you! Do not use them you will be sorry if you do.

I recently disconnected cable services 7 days into my billing cycle but they still took the full $217.74. When I called they said back in May they put in the bill that they were switching to a monthly service and no matter when you disconnect you will be billed for the whole month. Obviously never saw this and was never told upon disconnection or return of equipment to the store that I would be charged. Called customer service with no help at all. I suggest not using Spectrum. I know I will never use them again once I can find a reliable internet provider in my area.

On Spectrum software search engine half the time you get a 52 error or it won't load. In the delete screen, there are no original dates or episode numbers so you have to remember episode names which is impossible. Deleting episodes takes a ridiculous amount of steps. When you record it does show the channel that it is recording on so you can't go to that channel if it is in process. So you catch up on the recording, it cuts off and you have no clue where your movie is playing. Software is written by a bunch of amateurs. And I know, my son has been programming since age 8 and he is just as frustrated with them since he just switched to them.

Former: Suddenlink Customer Tyler TX. Former: Dish TV Customer Tyler TX. Current: Spectrum TV and Internet Customer Temple TX. REVIEW PURPOSE: My hope - Even though this review is highly critical - is to help those trying to decide between their available service options.... AND.... perhaps put a BEE up the butt of Spectrum to improve their services, thus eliminating the need for all of these negative reviews. I purchased Spectrum (Time/Warner) Cable service as my apartment complex does not allow DISH and they were already wired for Spectrum. I have not had cable in eons, so I had no specific reasons to be upset about not having DISH.

I have been a Brighthouse/Spectrum customer for almost two decades. I cancelled Cable TV because the price was insane. Internet alone was $59 per month. A year later, they have jacked the price to $74.99. However, they offer a bundled package of TV, Internet and Phone for $64.99. You get ZERO customer service about billing, but if the internet goes out, they will fix it fairly quickly. They say bundled pricing is for NEW customers only. No help to loyal customers what-so-ever.

Cuyahoga Falls, Ohio. I'm about to cancel everything!! I have been a Time Warner Cable/Spectrum customer for a long time.. Always pay on time etc. My account, starting from the beginning was a new customer price of like $50 or so.. It just kept going up and up and up. Know what I have to pay now? $218/month..I have ZERO movie channels etc. I call them today and they tell me that they raised their equipment costs! Last month my bill was $208..this month $218..I said, "isn't there a cap on how much you can charge?" She said NOPE! My bill is going to get larger and larger. Gonna figure out another way to do things now..I'm angry!!

Setting a series recordings is never reliable, no matter how many times you do it correctly. Most annoying is the TV stops streaming after 4 hours, if you don't use remote to click the nag question of "are you still watching?" This is not my TV cutting bandwidth as I have disabled this option. It is a Charter/Spectrum thing. I like to listen to music and news without being a slave to my remote and my TV asking me to press OK on remote if I'm still watching. It's always something incredibly daft, unreasonable, and inconvenient. But you can ALWAYS count on price increases or Sleazy unaccountable and bogus new fees.

Your comment is awaiting moderation. I have been a SPECTRUM customer for years. I recently had a incident with a team at my home that involved a technician who was not working at my home or had a service call pull himself up on my 6ft privacy fence looking over where my wife was sunbathing topless. When she noticed him she freaked out and ran inside scared and took pictures of the man that continued to stick around outside of my home in the street. I called multiple times and talked to SPECTRUM customer service managers about the situation and they told me they had to investigate and I would receive a call back in 48 hours and that never happened with multiple managers same answers, "We need to investigate," and same results nothing even though they assured me it was a serious issue.

I had a service call scheduled for Thursday November 14 between 10 am and 11 am. I waited around two hours and no one ever showed up. Finally, Spectrum rep called that afternoon and said would need to reschedule. Someone should have called to let me know they were not coming.

I've been a customer for three years. The first year was fine, then as expected, the price for internet jumped. I spent a few hours dickering on the phone to get my internet down to 50 something a month. Then that year ran out and it went to 75. I didn't want to deal with another two hour negotiation, so I switched to another company. When I called and cancelled, I was told that if I had cancelled THREE DAYS AGO, I wouldn't have been billed, but since I was three days into the new billing cycle, they are charging me 75 dollars. For a service I am no longer receiving. I don't understand how this is legal. I'm going to take the credit hit and die on this hill. I will NEVER PAY THEM ANOTHER DIME. Absolute thieves!!!

Upon cancelling internet service with Spectrum, they are still charging me for a month's service. The bill details service from 10/29/19 through 11/28/19 for the amount of $74.99. However, I cancelled service on 11/12/19 and returned the equipment on 11/13/19. I called Spectrum to attain a pro-rated bill, but was told they do not provide pro-rated bills anymore. So, in other words, I would be paying $74.99 for service that I am not connected to. Spectrum is ripping off the people.

In August 2018, I bought a new home and initiated the process of transferring my cable, internet, and phone service with “Spectrum” to my new house. During the conversation with Spectrum regarding the transfer of service, the representative provided me with a sales pitch for their new 1 gigabyte internet speed. The representative sold me on the internet speed upgrade.

I have been with Spectrum from 2006-2019 and have not had any major issues until now. I called Spectrum on the 16th of September and requested to disconnect services on the 23rd since I will be relocating on that day. Shortly after moving, I received a bill, which I thought was the final bill and I paid for it. The following billing cycle which was in November, I received another bill and was confused because I thought I paid the final bill. I called Spectrum and inquired about the bill and I was told there was no work order request to close the account and I told them I called shortly before I moved out and requested. They stated they would need a supervisor to go back and listen to the recordings to further investigate and asked if I would call back in 24-48 hours.

I have had Spectrum Business Class for my business since April 2017. The cost of internet and phone is absolutely outrageous. I just paid my bill and noticed that they are offering "new" customers the same products with HIGHER MB than what I'm paying for, for 1/3 of the price that I'm currently paying. I called and spoke with someone about possibly getting in on this price/bundle. She was quite rude, short with me. Told me that I was free to go elsewhere for my business needs. With all the competition out there these days I couldn't believe the attitude. I will go elsewhere but not without informing others about their terrible ethics. Extremely upset!!

Brighthouse changed their name but still have the same ** working for the company. This company cares NOTHING about people. It's always the money for them EVERY TIME! I have been with this garbage internet provider for 20 years! They do the same stupid ** time and time again. If you're looking for a company that gives a ** about their customers Spectrum is NOT it! AT&T is not that great either but they do LISTEN and get the job done.

Recently moved and transferred my service. Always on auto draft and about 3 months in, I look and notice I am being charged for both houses. My "transfer" was set up as a new service. After, no exaggeration, at least 5-10 hours on the phone and many many calls, it finally got sorted out. Have no idea why I would possibly have to go through so many calls and people for someone to finally do it right. Every time I would call, they would say the person before didn't do something right. Finally had enough so I cancelled. Supposedly.

For five years we were able to have a decent price for internet, but then moved to a new home and they disregarded our old price and required that we "upgrade" to a new plan, which more than doubled our price. At the end of one year of living in our new home, the price increased by another $20/month and then another $5/month was added the following month.

I hate them so much, worst ever, save your money. They failed on every account, it’s a scam, thank me later. On hold for over an hour and a half trying to cancel.. The 2.6 rating should really be a 0.6.

Trying to deal with Spectrum is so frustrating. It is basically their way or the highway. Had service in one house. Called to see about getting it in a new house. Their people said set up a new account. They did not tell me they would not pro-rate the prior bill. Their "policy" is you pay for the entire month whether you have one day or the entire month. I tried talking with supervision, but they said someone would call me back by a specific day. They did not call as promised. I called back and talked with a man who could not have been more discourteous. Simply an awful experience.

$17.99 Spectrum internet assist. Wow! Internet for 18 bucks! Internet speed 30 mbps. Modem--free. Security suit--free. Data caps--none. No contracts. No early termination fees and no deposit required!! Wow!!!! Is this true or some kind of scam! And, what does assist mean? The letter I got says I'm prequalified! I have to call, this special offer ends 11/15/19. I call and get a polite female, probably in India or somewhere, whom I can't hardly understand. After a dozen questions about my identity and location she tells me I am indeed qualified for the special offer. Oh! Me of little faith. How could I doubt this company! Then she asks, would I like WiFi as well for about another $30.00. Whaaaaaaaat! Yeah! What an idiot I am. Now I remember why I cut the cord. Thinking about using cable again? Not!! Duster

4 rate increases in 2 years in Lakeland Florida, customer service is very rude! I just got done cursing one of these degenerates out because he said they couldnt give me any information on billing on the account since it's in my wife's name, I've called numerous times before and no one has ever said that! She just had a stroke and I think he knew I was going to cancel because I'm sick of the rate increases. When I first got it 2 years ago it was $49.99 for just internet. With increases in between it now went from $70.99 a month to $74.99 a month. This company will also lie to you and charge you service fees they never bothered to tell you about. These people are one of the worst companies, very greedy.

We have had a terrible time with Spectrum. First we had to have a new cable box out in because internet and cable were going out. Then they said they had to dig up the yard to rewire the the cable. A few months later here we are and the cable and internet are going out at least 5 times a day and nothing works. We called to have someone come out to look. They said we weren’t there when my husband was literally in the front yard weeding. Called again to reschedule and here we are. Another no show. We would cancel but we are part of an HOA and have no say. Really unsupportive phone customer service either!!

We were recently having trouble with the cable boxes. We called and set up an appointment. The rep said that they would come anywhere between 8 am and 9 am. They came around 4 pm and sat outside for about an hour and left. We set up two subsequent appointments and they never showed.

It’s Wednesday, October 30, 2019 @ 8:00pm. Tonight, the 7th game of the World Series is being played. As previously scheduled, Spectrum is carrying the game on Fox. However, the only broadcast is in Spanish. Unbelievable! I called Spectrum and finally got to talk with a representative. He informed me that because it was an unscheduled game(?) Fox isn’t broadcasting it. That hard to believe, but Investigation reveals that the game is only being shown on one on my 2,000 channels. We’re watching in silence, with the understanding that if the game was being shown in English, Spanish would be available. But there is no Quid Pro Quo available. On a good note, the other Fox channel is carrying a professional soccer match. Delightful. Thumbs down to Spectrum. Let’s hope they have sufficient time to prepare for the Super Bowl.

Spectrum installer came to my building to install the internet cable for one of my tenants 2 weeks ago. Installer was so unprofessional that ruined the cosmetics of my building with so many loose and out of level cables. He run cables across vents, security cameras and on an angle with no common sense. He did not bring a ladder and instead he grabbed one small ladder that I was using to hold a bench without permission (I have all the security video footage). I called Spectrum 2 times and went to Spectrum store once and I chat also once. After all that I got them to open a ticket. A week has gone so far and I did not even received one call from Spectrum. Obviously they don't care.

When then Bright House moved to digital if you had more than 1 TV you needed a box to convert signal. If I recall you got 1 or 2 for free then we're charged a fee for additional boxes. But what has happened now is Spectrum is continuously raising the price on the boxes. My bill went up $8.00 this billing cycle. Just since Sept 2018 my price on a single box went up $3.00 and $6.00 for the additional boxes. My service and support is poor. I don't even call them anymore. This is what happens when there is no competition. This company will nickel and dime you to death.

Spectrum is a RIP off. They keep RAISING my bill. Fail to give me my full ON DEMAND Service even when my bill is a zero balance. This company is a joke. Been with for a year exact. Ready to consider something better.

Called Spectrum to ask for extension for the 3rd of month gave reasons why. Veteran in the household had knee replacement surgery. Been off work for 3 weeks. No check and the Cigna Insurance was Wack with the payments. Was told would be shut off on 30th!! WHAT???!! Never been late!! Never been shut off!! Never even asked for extension!! So guess what!! SHUT IT OFF!!! And we will NOT be calling ya back!! We will definitely go to your competitor!! Have a good day!!

Spectrum is one of the worst companies ever. They offer a pretty good deal for the 1st year. However, after that their rates go out of control. They won't negotiate. They don't pro-rate cancellations or even changes. They have a monopoly on high speed internet and they know it. The Government needs to step in and break up the monopoly so competition can drive prices down. Other cable providers won't compete for the same areas - most likely due to price/coverage area manipulation. Very disappointed.

Spectrum has a very poor communication skill with customers. The rep introduce me to new tv plans come to find out the package and prices were totally different. I did not receive the channels I specifically state to the rep. I have them a certain time I would be available for installation. No call from the company that I was rescheduled for another day and time. The way I found out when I called to see why the tech did not arrive between eight to nine. That is when I was told I was rescheduled mysteriously. My opinion to consumers do not waste your time, money and energy on a this company. Spectrum is very misleading and dishonest to consumers. To make matters worse spectrum does not believe in compensate to consumers to make up the inconvenience they have cause to consumers.

Raising my internet rates for "internet plus" which is not even offered on their website. Called to complain, they said for another $20.00 I could have Internet Ultra, what a joke. This company based on all the terrible reviews is the worst!

I have had Spectrum since August 18 of 2019 (Bad Mistake). My billing is supposed to be 42.99! Since then I have paid $92.00. Offered Internet TV for 1 week trial period no charge, Hogwash on my October billing. They have it on there!! After numerous calls and being on hold sometimes up to 1 hour nothing was resolved. Spoke to a manager named Jason could care less about resolving issue!! I would not recommend this company to anyone. Cocoa Florida.

Outrageous Disconnect Policy. My billing cycle is based on the 26th of the month. I am moving out of my apartment on the last day of the month, which is very commonplace. In order to continue service until the last day of the month (5 extra days), Spectrum will CHARGE A FULL MONTH OF SERVICE!!! This is an outlandish policy and deserves the upmost criticism from all customers - and an investigation by officials. Whatever Spectrum's reason is for not pro-rating a portion of its monthly bill, it either reveals total ineptitude or unvarnished greed. Since service can begin on any day of the month, it is obviously greed.

I offer this review as a cautionary tale for all Spectrum subscribers and prospective subscribers. It may seem easier to just pay the extra fees and/or tolerate diminishing services, but by doing so, you're sending a clear message to Spectrum that reads "Thank you, sir. May I have another?" And be sure that you'll get "another"...and another and another. What you tolerate becomes your standard.

I had Spectrum installed in my house in Rowlett, TX and have had nothing but trouble. They are the only provider in the area or you can go with Frontier or DirecTV. I chose them because they could install internet the fastest, however, I have had nothing but trouble with them since then. I have had them come out at least once a week for three weeks in a row to "fix" the problem and it's never resolved. The bigger problem is ADT runs their alarm through the internet provider so the alarm can't work and video recording won't work either. Do NOT use Spectrum under ANY circumstances! They are apathetic at best, incompetent at worst; either way you don't get the service you pay for!

When I started getting emails telling me that my incoming emails were being bounced back to the sender because my inbox was out of storage, the first thing I did was call Spectrum customer "support". Long story short, the "support" person said they didn't have any problem on their end and it had to be on my end. So I spent several hours over the next two days trying to fix it on "my end". I deleted a couple years of email off of Outlook on my computer. I called my online security company and, after waiting on hold for an hour, I let them take control of my computer for another hour while they uninstalled, then reinstalled their security program, before telling me that my email issue wasn't caused by them.

This company has a monopoly in the rural areas for Haines City. They show incorrect information on your billing. No one will chat with you online and it's a 40 minute wait by phone. Ask for a call back. Never received one. Have wasted 2 different days trying to get through... if you have a choice of Verizon I would try them first.

If you're considering Spectrum as a provider - BEWARE! Just got off the phone with them after cancelling my cable subscription in the middle of my billing cycle. I was anticipating a partial credit/refund since I had 3 weeks remaining in that cycle. NOPE! Spectrum said they are now a "month to month" subscription service and no longer give partial credits or refunds for cancelling early. Would have been nice to know when I cancelled my service!! Their rep didn't say a single word about it. Next up - cancelling my internet with this shading provider but this time when my billing cycle is at the end!

Spectrum is charging consumers for services not rendered, I read a lot of the post on here. I have had these services for almost 7 years. I never received any notification that they were doing a thirty day billing cycle. So they are billing for services not received. I did speak to an attorney who advised I could Sue them in small claims court, or better yet I could find consumer blogs on complaints and see if other people were having the same issue and sure enough I found this blog. He advised if I could find enough complaints if others were willingly we could file a class action suit. So instead of thinking about myself. I'm thinking of everybody that this company is ripping off. Please let me know your thoughts.

No internet or in and out internet over a 2 year period. They remotely disconnected my modem (probably thousands more) because it wasn't registered (their fault) even though I have been paying the Spectrum greedy idiots over $200 a month for over two years. They shut down my business for 18 hours (no phone or internet) until they send someone out. When the tech got out here he confirmed the modem wasn't registered so he called Spectrum customer service to get it registered. Well I called Spectrum customer service twice earlier in the day and they told me I was disconnected from the internet because my modem wasn't registered (their fault) and it could of been corrected by technical support (as the service tech had to call customer service to get them to unlock my modem). This cost me thousands of dollars in lost sales!!!

Our internet service with Charter Spectrum is absolutely horrible. Every time we watch TV we get the spinning wheel at some point. Just had it again for 15 minutes. Would not recommend Spectrum to anyone.

If it isn't the politicians picking your pocket with increased taxes on your communication devices raising your monthly communication bill then it is the provider Spectrum themselves doing it or many months BOTH of them gouging you at the same time resulting in CONSTANT monthly rate hikes ballooning already outrageously exorbitant monthly billing to even higher heights. If constant rate hikes and huge monthly communication bills are your cup of tea, then by all means Spectrum and the current crop of Legislators participating in and allowing the gouging to continue are made for you.

I have been a BrightHouse/Spectrum customer since 2000. The cost has gotten out of control. Every few months my bill (cable, internet and phone) my bill goes up. I have none of the movie (HBO, Showtime, etc.) packages. I have called to see if there's any changes to decrease the bill and, of course, I'm always told that I'm getting the best rate available. The online advertised rates are for new customers only. I don't get where a company is willing to lose a long time customer. That's absolutely POOR business. My choice is to "cut the cable" and find another method of service.

I have been a customer of Spectrum, Bright House Networks since 2006. I have never missed a payment on my bill and have never paid my bill late. Since Spectrum bought Brighthouse my service is much more expensive and it rates like service in India a 3rd world country. We move from Holmes Beach to Bradenton 2 years 4 months ago and we wanted to keep our same telephone landline #. Well we have had over 20 technicians in my home fixing the internet, Cable TV and Phone Service.

I laugh when I see a Spectrum commercial. They show off their supposedly modern cable and wifi technologies. Mmeanwhile in reality I'm setting here once a month or so for a hour or more waiting for my cable box to reboot. Don't be fooled by their commercials. I have the latest box and what a joke it's straight out of the 80's. Come on spectrum. Keep up or sell out again.. This is unacceptable.

They say they don't raise rates on promotions drop off. I have no promotions on my account and my rate went up. They have done nothing to try and keep me as a customer even when I had full service cable, streaming, internet. So I dropped everything except internet which is only somewhat ok. I have issues with my service regularly when I have had an appointment for them to come out, sometimes they show, sometimes they don't. Looking for another ISP!!!!

I have tried to resolve my issue several times to no avail. My internet speed has crawled to 3.4 download, 1.7 upload. I am told I have the fastest available and I should just reset my router. Again. The set up was done by THEIR technician so they won't send anyone again to check it. They also have no email address they will give to formally lodge a complaint. The customer service chat rep just kept saying she could send me to another chat rep. THE WORST.

I had Time Warner Cable in 2015, the service and price was good, not great, but good, about $59 before taxes and equipment for basic cable, Tv Select. In 2017, Time Warner got bought out by Spectrum. The price went up 20 dollars to $79 a month and the channels, especially local stations would cut in and out. On Demand never update their Tv shows, so if I missed The Voice or the Bachelor on ABC that aired on a Monday, I literally have to wait 2 weeks before the newest episode could be watched again. Customer service was good, but not always, 3 out 5 stars on customer service.