Spectrum Reviews

I had just internet service with Spectrum. The service was decent, and I felt that when the service worked, I got what I paid for most of the time. I guess that deserves 1 star. My biggest issue with this company is that they care more about the money they can make vs. having a satisfied customer. I moved 4 days after my billing cycle ended and cancelled my service. Spectrum DOES NOT prorate or let you pay based on what is left on the billing cycle. Instead I had to pay a full month’s worth of service for just 4 days. This was not explained to me when I started service, but it was sneakily added in the “terms and conditions” in the billing statement. It was my fault for not “knowing/reading” the terms and conditions. So I was legally bound by this.

I have had Spectrum internet for several years. I switched to Spectrum for TV when DirecTV service outages and poor service got to the point where it wasn’t worth anywhere near their highly overpriced charges. I’ve been satisfied with both services I receive from Spectrum with very few internet problems and virtually no problems with the TV service. However, I almost daily receive robocalls from Spectrum wanting to sell me services I already have.

I switch service to another company 2 weeks ago, I tried to delete my credit card number from website, it not allow me to, so I called to Cancel the service and ask them to delete my credit card information, they said they did but they still charge ma again today from my credit card, their service sucks.

I was a Spectrum customer for 16 years. Over those years I've experienced many overbilling situations. Many service interruptions in service, Many hours on the phone with service reps that don't know their business. Escalations to service VPs that get bumped down to lower level persons. Spectrum is not a Customer service oriented company. Their CEO is the highest paid (multiple millions per year) executive in the communications industry.

Charter Spectrum shows that I paid my bill. So today, this cable service, that we use for the POS system and to process payments goes out. When I called to find out why, they found that even though the bill was paid, they processed it to an account that isn't even mine. They said they would try to send someone out tonight to get the cable turned back on, but then called to inform me that they can't get someone to the restaurant until Friday. And I decided that I can't help but tell everyone on the face of the earth how I have been treated as a small business owner while being a Charter Spectrum customer!

Recently switched service from Tmobile to Spectrum. The spectrum representative neglected to tell me that I needed to cancel the phone number associated with the tablet I was moving to their service. As a result, I was charged a month and 1/2 service with tmobile (over $100) for the uncanceled line. As many people would - I was thinking device, not device number. Seems like a matter of protocol to inform new customers that they would need to cancel something like that. I was told all was good and that I didn't need to do anything with tmobile.

After the 24 month introductory period is over, the basic internet cost increased by $25/mo! It's definitely not worth the price if you have other options. The free modem they gave me was weak junk, so I had to buy my own.

It has taken me lots to get frustrated enough to seek out online sources to write a negative review! Had internet that was ok until the pandemic started. Then my internet became slow, would drop and no amount of technical assistance helped. I was told by a technician to buy my own modem. When I did I was then told it wouldn’t work unless I bought my own router. Bought my own router. Still iffy. Had added the streaming service as it was to have local TV channels. It didn’t. When I tried to cancel the streaming service was told my internet would be more a month. Was disconnected, waited for twenty minutes at a time. There is no end to the trouble I’ve had with them. I will be looking for a new provider! If you are looking for internet or cable that provides good customer service DON’T GET SPECTRUM!

I've had Spectrum for over 5 years, I ended up moving so I called and spoke to someone to change services. Nowhere in that conversation did they state my bill will double. I called after paying one month and 2 weeks into my current billing cycle. They didn't want to work with me, they kept passing me off and what spectrum does is that they will charge you the full month yet cancel on the day of request with no prorates. So if you cancel a week or 2 weeks as I did they stop service yet still charge you full price and not cancel when billing cycle ends. First time I had an issue and this is how they treat people. There are other streaming and now internet services so until they lose enough they will not care. Try streaming and other internet avenues before going to spectrum. The wifi is spotty as well unfortunately.

I had many problems with their service, the equipment I was provided failed and then customer service kept accidentally deactivating my new boxes! Additionally, Spectrum charges way too much for their sub-par service. I had internet and 2 tvs and I paid $177 a month... I cancelled with them and am now with ATT- service is great and I pay $50 now vs $177. Additionally, I had a huge problem with them raising my bill out of the blue. TONS of fees I went from $140 to $177 without any notification from them. It was probably in the fine print. Absolutely despicable business practices. Whenever I see a spectrum commercial I get a little angry with their "no extra fees!" claim because it is so untrue.

High cost and no benefits or services and You'll get often outage service. They persistently send discount promotions by email or mail, but beware of traps. I've been using it for many years since I was used a Times Cable. But every year your invoice goes up over $ 5 -$10 price increase and you will eventually be unable to pay. Their promotion will return to the original ridiculously high amount in just one year, so consulting with an agent will not help. Agent is never help your bill so You have to pay that crazy bill. If you have another WIFI company, I would recommend another one. The amount they raise The price may be illegal, so ask them if they are in compliance with US law and make sure your invoice is correct. If it is not correct, we recommend filing a complaint on the invoice.

If I could change to another provider, I would. The techs that were sent out have been great - the issue is that the signal coming into my house is at the bare minimum (which "passes" at their distribution box, however, after going through 1 splitter, the levels are too low to get a stable connection). Like many, I work from home now and after 4 techs in a month for the same issue that apparently only another department at Spectrum can solve (which we can't contact directly per a tech), I am at my wits end. The last straw was when they sent someone out to replace the yard line again (3rd line in 2 weeks) and to bury it. Great.... except I wasn't notified... and I have a dog behind a gate that the tech just entered (I assume they are told to do this). Luckily, my dog was in the house and I was able to grab her before she got out and ran off.

When you use a company to provide a service they shouldn't be allowed to jack their prices when even they want to. My service has jumped up gradually from $172.00 to $242.44. so I called them and they said my Promotions have ended? I never had any promotions to start with. They said they can give me a new promotion for $ 257.00. I might of been born at night but not last night. Although they did offer me a $30.00 discount for 36 months which would make it $227.00 Ha Ha Ha. That's still $7.00 more than the $221.00 price of 2 months ago. HOW DO THEY GET AWAY WITH IT.

Speed is very slow and not the promised bandwidth. Also constantly had reliability issues. Switched to Google Fi and it got fixed. No more dropped calls after switching! Their customer service and billing are terrible. I discontinued my service on Nov 3, 2021. The modem was returned, and I got confirmation that service was terminated. Yet Spectrum billed me for the full month of November 2021 (should have been prorated) and the month of December 2021. The agents refuse to credit the charges back. Also, they will keep offering service pricing of $40 per month to new customers but charge $75 per month for existing customers. Basically, they do not value their existing customers. Take your business somewhere else.

STAY AWAY!! Constantly Raising Monthly Bill, with ZERO Explanation! Customer Service is Clueless. Internet is Constantly disconnected and Needs to be Rebooted! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!! They use to constantly call me insisting I had internet issues. I came home from work one day, their truck and people at my door, wanting to come in and check my connection. At that time, I never had any issues. Since I told them no and to leave, I've had numerous repeated issues. They set me up and CONSTANTLY RAISE THEIR MONTHLY CHARGE. I'm leaving them and going with Frontier!

When signing up for autopayment, be aware that sometimes Spectrum double bills your account. I called Spectrum when it happened to me. Rather than apply the refund to my credit card account to which the overcharge was made, I was told to call an outside company that handles their returns. This company issues debit cards and take several weeks to get them out. When the card is received, it has to be validated and then there are several restrictions on its use. Not as good as getting a return on my credit card account. In my case, from the time of the double charge to receiving the debit card was 7 weeks. A very unacceptable business practice that I will report to the BBB.

HORRIBLE experience trying to cancel my service. After spending hours on the phone, I was directed to a representative who said my service would be canceled at the end of the month. What they didn't tell me is that I would be charged for the next month as well because of the way their billing cycle runs. I received a letter that my equipment wasn't returned and I spent several more hours on the phone trying to get that resolved. I disputed the additional month of billing since I had no service (obviously) after my equipment was returned. Now, I have a collection agency calling me repeatedly for the month in which I had no service. After years of paying my bill on time it comes down to this nightmare experience. I absolutely would NOT RECOMMEND Spectrum if you have ANY choice. If you have NO choice, do not enroll in Auto Pay.

Spectrum are scammers. What they put in writing as you fees and what they bill you are different. Also, I was double charged for install. Talked to managers in person and on the phone. They have a no refund policy.

I've been having issues with Spectrum internet. While in the process of solving these issues it was discovered that I was on a "legacy twc" account. All legacy account means is they charge you the same amount as their higher speed internet but keep you on a plan that is less than 1/6th of what you are paying for. They act like it was a benefit to you to keep you on this plan. How do slower internet speeds benefit me?! I've been overpaying for the service they've been providing.

Terrible service. Pay for gig internet using their equipment and the service can’t even deliver their own TV service. Buffering is terrible and all the time. No support at all. I’m downtown central Dallas not in the middle of the countryside. Spectrum should be embarrassed in offering its customers reduced rates. Pls don’t waste your time or money.

We had Spectrum in Florida. Never had a problem. But in North Carolina there's nothing else but problems. Channels change from 2 rooms away or just by themselves, constantly searching for signal internet might as well be non-existent. They do have good customer service but that's where it ends.

Started with them 4 years ago. My internet cost $45 a month, stream TV was $15 for the channels and 15 for the movies channels which included HBO Showtime Flix and Encore, with fees and taxes was around $85 a month. A year later they removed some sports channels and made them an extra add on for 12 a month. Now the bill was around 105 a month. 2019 they increased the internet cost from 45 to 65 and now to 75. Then I noticed it kept going up more on the stream TV side. Now instead of paying 15 for the stream channels 15 for the movie channels and 12 for the ESPN and Bloomberg I am paying 20 for the stream 40 for the movies and 12 for espn and bloomberg. Oh and they added a TV surcharge for 18 a month. Now it is 92 and the total bill is over 180 a month. Time to start shopping for a different TV provider.

I have had the service for 3 years. Since the first month of service I call Every month for 1 year BECAUSE the signal of the internet was really bad, people came to change modem, nothing improves take a year to figure out: because my house is the last on the street my signal can't be better, they state Spectrum will change the primary wire to improve the signal. Never happening. Please take a look on YouTube a video of Spectrum customer service. Cancel the service, I identify myself 100% with that video.

Their sales department will lie just to get their commission. All their reps even supervisors and leaders don't know what they're doing. I was conned into getting the Apple TV device with their TV package. Not going to sit here and explain the whole situation, but just beware they're con artists in a way. And listen carefully and read fine print and ask questions about any disclosures!!

After having repeated difficulties with the app, the internet service and unpleasant customer service experiences, I cancelled my service. I was charged a full month of service for only 2 days of service. I cancelled on Sept 24th and they said since I did not cancel before the billing cycle began on the 22nd, they had to charge me for the full month as they do not prorate their services. No one made me aware of this policy at the time I cancelled and only discovered this after receiving a final bill. I called Customer Service and was told repeatedly that nothing could be done and I would have to pay the full billing amount even though I only had service for 2 days. I would advise anyone to use a different cable/internet provider.

I called Spectrum because they screwed up and turned off two of my cable boxes in my apartment. The customer service people I spoke to were the rudest representatives I have ever had the misfortune of speaking to. They would not send a tech out for over 3 days and when they finally did they could not get the issue resolved.

We recently cancelled our Spectrum internet service as the upload speed was not as advertised (7-18 mbs on a 200 mbs plan) and I was unable to work from home with their service. I cancelled 4 days into the billing cycle and they charged a full month. When I called for a refund they advised "sorry, but we bill for the full month regardless if you didn't have service the full month." Last frustration, their site has two service centers listed within 30 minutes of my house, however they're both closed. So two wasted trips (the phone number online goes direct to their corp office). We now need to pay to mail back the equipment so they'll refund me the additional $120 they charged.

We just cancelled our service through Spectrum. The price is too high, and we went with another company that is $45 cheaper a month for the same or better service than what we had with Spectrum. I had already paid the monthly bill, but Spectrum is refusing to refund for half of the month that we did not use. Unfair practices.

As a high school teacher, I manage a club called CyberPatriots, a virtual competition that allows students to compete worldwide to demonstrate their skills and abilities. Due to the nature of virtual competitions, we need high speed internet, which Spectrum has proved to be difficult in providing. They turned down a request for a donated line and have actually been charging double the current rate for 200mb internet. Due to the local monopolization, they don't seem to care about anything but $$$ and we can't do anything about it...

I had recently cancelled my Spectrum service and switched to another provider since the 2 years promotion expired and the cost went up. I had 2 days into the next month cycle when I switched the service. I was thinking spectrum would charge pro-rate for the no of days I had their service (3 days) but they charged me for the full month saying that is their policy.

Spectrum is one of the worst cable internet providers available. The company has some of the worst and nastiest individuals working for them. They truly need to expedite some customer service and quality control training for all their employees. I wish we never generated an account with them. We have always used Dish Network, and received great service for over ten years. Unfortunately, due to a military change of duty we were not able to relocate with Dish Network.

It's a depends on the weather sometimes. If the weather is bad you can lose Internet service. Sometimes I have had to call to have it re-booted. The pricing has been a little higher than normal. They don't have as many sales as they used to.

So, I am not a Spectrum or Charter customer, however, I do get robocalls from them EVERY SINGLE DAY, sometimes multiple times per day. I repeatedly ask to be removed from their list, however, instead of being professional and honoring my request, their agents mock me and tell me that the calls will increase in frequency and that there is nothing I can do about it..... Except there is, and that is to report them to my local AG, FTC and BBB. Additionally, I am filing complaints for their clear violations of a number of privacy laws. Not sure if anyone else is experiencing this but these clowns are as unprofessional and shady as they come.

Instead of spending quality family time, I wasted over an hour with four idiots, worthless phone representatives, each contradicting themselves, fabricating claims, incompetently saying they are unable to make the changes to my cable service. The first representative stated that their packages have changed and that promotions are for new customers only. Great, so existing customers don't get notified of changes and are not extended the same promotions as new clients. Doesn't good business sense dictate caring for existing customers instead of frustrating and pushing the anger buttons? Spectrum has a "retention" department. Do they admit their business relations are so horrible that after demoralizing a current customer to the point of getting them to the verge of cancelling everything to flee to a competitor, Spectrum as last resort, defers to the "retention" staff?

Spectrum is the absolute worst cable and internet provider in the nation! Subpar service all around. They are a total rip off. Nothing about their ads are true…. I do not understand how they are getting away with this!!!! DO NOT GET THEIR SERVICES.

Always available, reliable. Always connects. I move from one device to another sometimes. You can bundle the items, tv, phone, ipad etc. but we have three connected.

Spectrum is THE WORST service I have ever had in all of my years of having cable/internet. The worst most untrained, confused, careless customer service reps and the worst internet service hands down. Every time I call with an issue - which is very often, I am assured that it will be corrected and then BOOM, a week later there I am spending another hour and a half on the phone with them. I work from home and my internet service is vital. Unfortunately, the internet is always down and cutting in and out - making my workday miserable. They boast about how great their service is but that's a bald-faced lie. I wish I could find a company with integrity but it seems they are all pretty much the same.

The only complaint is that the internet providers have divided up Tennessee. No competition which might lower prices. Thank heavens that our geographic area has Spectrum. When we lived in Crossville, our only choice was Xfinity.

We have a bundle with Internet, TV, and telephone with Spectrum. The services for all three services - and certainly for the internet - are excellent, albeit too expensive. So while the service is terrific, the price for same is too high.

I used Spectrum Internet for the past year with many problems with it going out quite a bit. It's technology and doesn't always work the way we want it to! The end of my promotion came and all of a sudden my bill jumped up $15 a month. Yes I know that may not seem like much however that's $180 increase over last year. I called to see if they had something to offer me maybe another promotion or something I am a returning customer. The person I was talking with sent me over to the Retentions department. The lady I spoke to said there is nothing available for me so I told her I would be looking at the competition and she really didn't care. I searched for a new company and switched on the spot! So much better customer service!

As a former AT&T client, my internet speed performance showed around 77 mbps at basic rate despite Spectrum's 100 mbps claim and versus Xfinity's, AT&T's and Cox's 25 mbps claim on basic rate. Spectrum basic rate is significantly cheaper than any other competitors. Just a few times, it ran slower (likely high demands and/or Spectrum computer manipulation to urge me to upgrade to 200 mbps rate (costs a lot more). Overall very satisfaction with Spectrum to this date.

They charged me $70.00 extra for a premium service I did not order. They said it was ordered from my remote. But I live alone, I'm a flight attendant and was out of town the entire month. They said they would remove it but I would still have to pay since it was ordered from my remote control! I canceled my service with them! (As did 6 family members.) Shame on Spectrum for horrible customer service!!! I know losing 7 accounts is nothing to them though. They don't care.

Costs have increased continually for many years but service has waned horribly. They claim 200 MBps speeds but buffering happens all the time. Not many ISP options for service in home where we live. So hopefully AT&T fiber will become available in the near future. We need competition in this ISP sector.

Spectrum is full of lies, customer service is not there, no facilities to help with cellphone issues, they ship a phone takes a week to get it which is part of your 14 days, I have 1 bar of service, no 5G as promised and guaranteed, Promise after Promise broken, I have a video of how was treated in a Spectrum store and all of my personal information such as home address, email, business name and phone # blurted out for customers to hear. Promised that Defective Phone would be replaced and 3 weeks later still no new phone. And still promises being made.

The signal is weak, and there are frequent interruptions. Completely contrary to the commercials. Dropped service during important web meetings and no one at Spectrum is accountable. If provided warning, arrangements could be made.

Absolute hell to get installed (more than a month of excuses) and the cable is still stretched across our front yard, not yet buried, but the speed is great! My kids are loving the speed and constant connectivity for their video games.

Installation was awful experience. It took two technicians to make it work. One of the technicians damaged my property. Service fluctuates between average and poor. It's a nightmare and competition none.

The staff at the store were very helpful. I moved from out of state and the staff was polite and patient with me and my questions. I even actually went with their phone plan and the same staff member went out of his way to set up my phone also. I have not had any issue with the internet with Spectrum at all where Cox cable internet was way more expensive in my previous state.

Spectrum’s internet is just okay, they are not cheap and raise their prices anytime they please. Checking around the neighborhood we have found three different prices they charge for the same service. If another internet service would become available where we live I would certainly consider it.

Very reliable speeds. Usually higher than advertised good customer service and user friendly apps help navigate your account and trouble shoot issues. Highly recommend this internet service. Free equipment is also a plus.

Spectrum is reliable and customer service is fairly good. Wait times to reach a CSR are longer since the pandemic. All that said, I do not like how Spectrum plays games with pricing, especially with established customers. I've had to correct their billing errors on more than one occasion. Since I live in a rural area, there is not much to pick from for internet providers.

If you have the option of any other internet provider in your area go with whatever else is available. Spectrum is horrendous. The service goes down constantly sometimes for literally days at a time. Nobody cares. Nobody fixes it. The worst service ever. If I could change to a different provider I would.

My internet works half of the time, only gives me half of the upload and download speed. I should only have to pay half the bill. Spectrum apologizes for the inconveniences but never gives refunds for non-service.

They are OK. But they always raise prices without notifying me, which is super annoying. The speeds themselves are OK. But the service is not that consistent. I would say every couple of months it'll be random hours or days where internet just doesn't work and I don't get a notification from them but I have to call them to figure out what's going on. Then I have to request a credit on my account for the missed service. They seem to have a monopoly in my area, as there is no direct competitor that I can find with the same speeds. I would try a competitor in a heartbeat if I could get the same speed with a similar price. I've even sought out competitors at a higher price just to see if I could find better customer service, without success. It's passable but I wouldn't recommend them if there was an alternative.

I’ve been a long time customer and would like to get the same specials on rates that they offer new customers. I feel if you treat your long time customers good they would appreciate your company more.

Very fast internet and my family loves it. We connect multiple TVs and gaming systems and don’t have any issues or lagging. Spectrum is the best internet for our area. Spectrum sometimes have outages because of the weather if it’s a really bad storm but normally fixes everything within an hour worth of time. I would highly recommend it to family & friends.

Service quality is not fitting to the price. Absolutely horrible. Customers have to call once a year to fight to keep the same price (a little adjusted is okay) or they double your bill. Forcing the customers to pay that until the put your package back to as it was.

Not ADA compliant. They turn you over to collections while you are trying to work with them on their over inflated bill. Lousy to work with. Stay the F away from Spectrum services. Had service with them for 27 months. They hire vets, but have lousy customer service department. Training is slim as most techs that make it to my house, can't answer simple tech questions that I know. But the collections agency calling you demanding money while you are still working with spectrum really sucks. They force you to pay their inflated prices or get your credit dinged. Reported them to all agencies. Att is a better choice for no contracts deals.

Service is good; however, prices always go up, up, up. Even before Biden's inflation! May have to call and threaten to switch if a better price cannot be offered. Competition is fierce. I'll see if they want to compromise.

So far so good. It's a little overpriced for what I use, but most are. I don't use any premium services, so it's mostly OK. I would like more news and less repeats and commercials.

Service is 79 dollars a month! Very overpriced. I have been with this company since it was Bright house. There have been no deals on internet services with Spectrum. I cut out Tv. And their services are still very high.

The company is okay but options for WiFi only is truly expensive. They almost force you to add more services just to save money. It sucks because not everyone is in a couple or has dependents. So the extra services offered wouldn’t suit this individual but there are no other options except to pay full price for underused services.

Account Security is questionable!!! I added TV svcs and a wireless acct to my daughter's acct without any security questions. I was told my acct would not be charged until I activated the phone...THAT WAS A LIE! When I called back to question the charges, I was told that I am not authorized on the acct to discuss the charges!!!! WHY was the rep able to add TV and wireless svcs with me being authorized!! My daughter provided a link for me to be added to the acct, when I called back, they said that wasn't good enough, she had to call in and speak to a rep!!! Even though my name, phone and acct info was completely different than the acct holder!!!! HORRIBLE BUSINESS!!!! I was told that the charges would be voided or refunded...THAT WAS A LIE!!! I had to call back again to, hopefully have the charges refunded!!! We still have the wifi svcs and the signal is weak!!!!

Spectrum internet service is excellent. I have been a customer for a number of years now and I have not had a issue. To be honest, I have never had to call for assistance with the internet service in all the years I have been a customer. That uneventful situation should speak well for the service Spectrum internet provides.

I haven’t had any internet issues since starting service a year ago. Never had interruption. Never had to call due to issues or problems. Never had poor quality. Tv channel selection are good and I would recommend Spectrum for monthly quality service. Charter service in the state of Alabama was awful.

They charge way too much for their services and for wifi if you only want that alone. We have tried to lower our bill but it seems almost impossible. Considering using another form of television viewing but afraid to not be able to see sports.

Prices are not too bad but I get a lot of dead zones in my house and I’m always calling and it seems that they can’t or don’t know how to fix it or give me advice on how to get a stronger signal but all in all I would recommend this service.

The internet is up and working most of the time. I would say about 90%. I have had to replace the modem 4 times in 15 years so that is not too bad and cover replacement for free. I just had to go to their office and pick it up.

Spectrum sells you on about the fastest internet ever and with sweet deals, but to be honest, all service providers sell you the same gimmick. I have had Spectrum since they had bought out Brighthouse and Time warner before that. With Brighthouse I never had a problem with but when another company takes over, what do you do when they are the only ones that service your area? They were great years ago but now that they have been using more than one box to get you the service you need it becomes a string of cables and boxes that you never wished you had.

In rainy weather, we lose connection several times or stops altogether. When using our fire stick, there are lags between the router and the fire stick that cause program interruptions. While this might be the cheapest way to go, there will be many disappointments with the service.

Spectrum is one of the very few providers for internet service in our area. Very expensive for what you get. When you first sign-up it's a pretty good deal at $50. After 1 years it goes up to $64. After 2nd year you pay their full price at $75 per month. That's just basic internet. Service is spotty and unreliable, especially at $75 per month. Unfortunately, that and AT&T are our only options.

When they set my Internet service up they were very helpful, gave great suggestions. Even told me what kind of modem I needed, and actually told me about the government subsidy that was available for my area, otherwise I would’ve never known.

I used to have Verizon and Spectrum's service is so much better!! I don't have a problem with it freezing up like I did before. When I had verizon I would have to constantly shut my modem on and off just so I could use it. Not like that with Spectrum.

Not dependable, high rate of drop outs, have to reboot system. Call to customer support just resets modem system, will stay connected for a few hours then lose internet, internet speeds vary, upload speed limited to 10mp, download speeds will not maintain 200mp.

I found a better price with a competitor for a the highest speed to upgrade. Had 300 speed but only ran at 35 and 45 all the time. When calling to see if anything could be done to provide faster internet service, somewhat comparable to the other providers' price, I was told, "NO, our prices are different, if you decide to cancel, call us back." After I switched during my call to cancel, the rep told me she could offer me the highest speed, waive the 200$ fee, and I could apply for a program that would save me 50$/month!! If she could do that immediately, why didn't the other rep at least attempt to offer anything? Disappointed after being a loyal customer for so long.

Too many service interruptions. Paying almost 2x as much when started 2 yrs ago. NOT getting better service. If you need to voice your issues don't do it online (sucks) or over the phone (sucks even worse). Just visit the local Spectrum store for personalized attention. The WIFI is excellent as well the Service reps are excellent!

My experience so far has been generally very good. However, Internet speeds can vary from great to just okay. I also stream content and it is generally great, but sometimes the lag in sound and visual is annoying. Our area uses co-axial and our home theater sound system does not - so that's a big disappointment we are currently working through. The cost is much less than our previous service provider... I'd say about $75 / month less for similar services.

We use Spectrum for internet and cable tv. We often have interrupted service, sometimes momentary, sometimes a half day or more. Service is somewhat slow but they have the corner on the market where I live with few to no other options available. Also, pricing continues to go up but service not improving.

Spectrum/Time Warner is still overpriced & far from consistent reliability. It's 2021 & upper Manhattan only has this company as an option. It's frustrating not having any choices. You can call their CS & ask for any discounts - hahaha.

When the wind blows the internet goes out. They have been put twice and can't seem to fix it. They gave us a new modem and still goes out. We gave up trying, waiting for At&t fiber to get to our house.

My ISP is sometimes unreliable, and it takes too long to restore from an outage. Otherwise, the service is good, the channel selection has a great amount of variety. We belong to the plan that allows you to choose 10 channels that you watch the most, giving us a discounted rate, and to avoid the high cable prices.

I am paying and being charged for 200mbps and receiving only 47mbps most of the time, I call them and it goes up to 87mbps only to go back down in a day or 2. Do I need to express more to tell you more?

Great. The speed and has been reliable service since I had it since May. Comparing them to U-verse I prefer Spectrum due its reliability and prices. I would recommend to others looking for an internet provider.

I switched to Spectrum 6 months from another communication company because of poor customer service. I have been very satisfied with their dependability, and speed of service and specifically their monthly rates

My Spectrum download time averages between 375 & 400 Mbps. My interface with their technical assistants and in home technicians has been outstanding. Spectrum has provided my telephone service for many years without any problems. Their prices are competitive.

Spectrum always works, there is no data slow down and if you have an issue they will correct it quickly. If you have had them for a while and you just want your equipment upgraded it is only one call or web contact away.

Internet/WI-FI goes out constantly. Our phones are without internet daily, many times a day and for long periods! My BF are constantly on Facebook's Marketplace and internet goes down while we are trying to use the app to browse. When this happens we cannot see comments by other people and we cannot text or messenger people. So frustrating.

They charge too much!! For internet and tv. Too many reruns of the same. Too many extra programs you have to pay Extra for. When you put it on vacation, should be a one time charge. They charge too much when you put your plan on vacation.

Spectrum prices go up randomly all the time. Additionally to get a good internet connection you have to buy the top tier service and also get an extender otherwise the internet is so slow and not worth it. In the end it all ends up costing so much!

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

Although I bundle my services, Spectrum has high prices and is not worth the amount paid. As soon as Covid 19 settled down they recently decided to raise prices even higher without notifying the customers.

Spectrum is one of the main internet providers in my area with Xfinity being the alternative. Spectrum internet is by far faster than xfinity. My only complaint is that it’s expensive coming in at $80 a month. Xfinity was cheaper but with slower service.

Very easy to reach someone to assist you. Making suggestions on what would work best for us and not be expensive. She explained how to install and use the devices. Very personable customer service representative.

Spectrum Internet Assist is a low cost option for those of us on low fixed incomes. It has made it possible for me to have access to the internet. The speed is all needed to stay in touch with the world and perform the online activities required for my lifestyle.

I Love Spectrum. They are not expensive so I know what to expect on my bill every month. I have never had service issues at all. I stream on 4 different devices. Also, the customer service is great but I can see my bill and pay it online. I would definitely recommend Spectrum!

Spectrum is the best for the area that I live in. However, it still drops the signal frequently. Working on the computer, IPad, or phone only to have service stop for two minutes every third minute is frustrating and distracting, taking longer to accomplish tasks that need to be completed in a timely manner. I would and have recommended Spectrum but only because the other choices are worse in this area.

They changed guaranteed speeds to average speeds. They offered me a package discount, then raised my rates twice to erase the discount savings. When their equipment fails, I have to take it into the store and exchange it myself and there is always a long wait.

Great intro rates terrible but when it is time to renew, the rates are sky high and they are unwilling to provide any type of renewing customer discount. If you are looking for a better business system and are very tech savvy consider one of the internet phone companies.

I’ve been very unhappy with their service for years - frequent dropped internet or very slow internet. However, they have a monopoly in our neighborhood and I’m unable to get any other ISP. I’m most unhappy about the fact that they frequently raise their rates. They even raise their rate during the pandemic when people were experiencing unemployment. I was one of them. The people at Spectrum are truly a caricature of a greed and exploitation. They prey on the fact that the people need them and exploit all that they can.

Spectrum's customer service is absolutely dismal despite their decent internet in my area. Year after year I have been forced to take their internet service because they have been the only game in town. Without competition, the rates rise every year and each year I am forced to reevaluate how much I am willing to pay for a basic service that allows me to do my job and stream some television. I am happy to shed their terrible service now that T-Mobile offers home internet through a hotspot gateway in my area. It is a much lower rate, has better speed, and the customer service has been amazing.

Watch bills particularly when cancelling. Worried about seniors with this. Bill within hours when cancelling for equipment. Supposed to have 2 weeks to return. When cancelled billed for month after cancelled. Poor practices. Concerned seniors pay for services not provided because scared not to. Not a good company to work with.

Sales department is a scam. Multiple price differences from each person to talk to. Horrible service. We had three different quotes within a two hour period which we discussed the same service. We kept asking them why they kept changing the pricing. No wonder what they were talking about and we are never able to get through. The box was sent to us. We're sending it back. We requested someone to come out and help us. That was almost impossible. We were sent to 16 different locations. An absolute nightmare. Horrible service. Horrible sales team with no knowledge of what's going on. Save yourself the trouble. That's consumer fraud when you keep changing pricing.

This has been completely the worst service I have ever experienced. I was with them for 3 years and to say the least they do not reward you for customer loyalty. Within that time the Internet was very unstable and nobody could ever help. When we moved we requested our services to be canceled at the end of the month just like every other service you have and they told us to send back the equipment and we thought that would be it. We then get a bill charging us for the equipment as well as another month's worth of Internet. I called and told them we sent the equipment back and that I gave my cancelation for the end of the month so I shouldn't be charged for another 30 days of Internet. The supervisor or manager Caren blatantly told me, "We are a subscription based service and that we will not be refunding you as you had the service until the 31st and billing end on the 28th." So in short I am paying $79.99 for 3 days of internet.

One positive = The initial monthly charges for cable TV, internet and Wi-Fi include a perk of HBO/Showtime for 1 year. (No one advised me of this, I found it out by mistake!?) Multiple Negatives =

I am honestly surprised that their current rating is so high on here (as opposed to their appalling BBB reviews, which should be read carefully before you think about going with them). I am also surprised ConsumerAffairs says that they give you a "free modem" - no they do not. They "lease" it to you, will not remind you to return it when you disconnect (even if you got it from a preceding company over seven years prior and no longer remember if you leased it or bought it) and then will charge you some rate it's no longer worth if you don't return it immediately (said bill will not explain what the charge is for so you'll have to call). They do not pro-rate if you cancel, and I have heard them deliberately cancel a day after a billing cycle starts just so you have to pay for the next one. In general, they charge an exorbitant rate for internet that is often slow and prone to frequent outages (their technician boasted he had fixed our problem - he did nothing at all).

I had Spectrum for a long time, about 8 years. I have 2 issues with them: 1. The service was very bad. You pay about $80 for basically not being able to even use basic websites like Google and social media on most days. 2. Their customer service is less than honest and clear about their policies. The reason I endured its unreliable internet service was because my neighborhood had no other provider up until a few months ago. Still, I kept it, because I was dealing with a lot to deal with a provider change.

We have a Spectrum line that runs over one of our pastures, this line has been dropping over the last couple of years. It has now dropped to the point where we are not able to get a tractor underneath it, and if a horse were to rear under the wire it could potentially touch it. I called the issue in 2.5 months ago, their construction crew said it was not low. But never did get back in contact with me. I called last week to have this issue addressed AGAIN, so AGAIN they sent out a tech that is not able to tighten this wire, their Construction crew has to do this job due to the equipment that is needed. So here I go again escalating to their customer service team that some member are beyond rude or even care about the risk at hand.

Spectrum cell service is available for Spectrum Internet users. The price was definitely the tipping point for deciding to use. It’s $14 per line, one gig per month. Since we do not use data much one gig is plenty. We have not experienced calls dropping or poor call quality like we’ve had with other providers. They will let you bring your own device, but there is some limitations on which devices they accept. They also have interest free repayment plans on popular phones. All over great experience.

Rude staff, these guys are so careless about customers. Very disappointing people in Spectrum. Don't waste your time. They are in business only because they don't have any competitor. I would avoid if I can.

Terrible Customer Service. Completely lies when asked for a replacement modem to be shipped to your house. Lack of knowledge on how their own company works. Never any modems in stock for replacement at my local Spectrum stores and when they do stock, it's always very low amounts. Multiple service techs come to home and say I can call to get a new modem shipped which I would call and agents on the phone say I can not get a modem shipped unless my current modem is completely powerless. I do not want to wait until my modem is completely gone to wait several days to get a new one delivered when I work from home and need internet simultaneously. Bad Practice.

I once said there could be nothing worse than Xfinity. Then, I was introduced to Spectrum and boy has my opinion changed! From the start, Spectrum was late for the installation appointment. A tech was supposed to arrive between 1pm and 2pm. I receive a phone call from a 3rd party technician that the original appointment had been canceled (no phone call from Spectrum regarding this, by the way) and then he would get to me as soon as he was able. This technician eventually showed up around 3, which put me far behind schedule for handling other aspects of my move that day.

Technical support does not answer. I'm having difficulty with Spectrum Land Line. I've waited over 1 hour and 30 minutes still no help. The Chat help is past horrible. They ask the same questions over 6 times and still no help. This is poor to deceptive business practice and ethics.

I appreciate this company's reasonable rates and the flexibility of their plans. The quality of reception is great and far reaching. No problems with the phone they provided at a very affordable monthly price. I had Verizon which was way too expensive and the plan I had with them isn't any better than the one I got with Spectrum at a very much better rate.

Location close to where I live, self service app (like your account online or their app) is easy to navigate and set price with no extra hidden fees or price increases. I've never had to call their customer service line before, at other companies I had long wait time and was bounced around to several reps before I could get help. I switched from Sprint/T-Mobile and they were horrible!

Spectrum is by far the worst cable TV service I've ever had! Channels and records randomly pixelate and intermittently freeze. Can't record more than two shows at a time. Nearly impossible to record a series especially in sports. The guide and DVR listing load excruciatingly slow. Absolute crap!

Spectrum has the best customer service I have encountered in a long time. The representatives are all stateside so no language problems. They are helpful and friendly. The wait times are short. Their reception is fine. I don't feel as though I am trying to deal with a behemoth company that doesn't care. These folks are great and so is their service.

So we planned to upgrade our frontier 50mbps internet that we had in our beach house since 2015 and we were looking to switch to Spectrum 1000mbps but they said they would have to wire under the house and wire it up. They said they would call in 3 months but guess what? Nothing! And they also said they would bring on the go boxes to watch TVs anywhere and they were just Apple TV’s where we had to download the spectrum app but they didn’t even charge our credit card. Their support number sucks. We just stuck with frontier and got 1000mbps even though it’s only 500mbps on Speedtest. Go for anything else.

To be fair, lathe customer service people on the phone were nice, but we’re changing to AT&T. The ATT service guy came out and told us that Spectrum internet is intermittent because several houses in our area share the same line, thus if everyone is on the internet, you will experience drops and delays. AT&T’s fiber system ensures you have your own line… Bottom-line….spectrum is sub-standard… We’re switching…

Had Internet and Pick 10 streaming TV (only 10 channels). $80 a month and went up over $100 a month so I called to cancel TV but keep internet. They gave some insane tech reason that I would have to now pay $75 a month (was $50 @ time I called) if I cancelled TV package, so I was furious and had them cancel everything! This should be illegal. I would think it is price gouging? I will never go back. I will prob use ATT. Slow internet service but they are a professional company at least ... wow.

Great customer service but my bill jumped from 105 to 143.00 and I'm on fixed income..this is price gouging. I will be switching to AT and T soon.. Too much money for TV and wifi. They said my promotion ended. 40$ increase ridiculous!

Spectrum Lies abut everything - No Taxes No Fees hogwash! They even flash an ad that says these exact words. Just got my bill and it went up $40! Why? Fees & Taxes that's why! $75 for BASIC TV, $74 Internet, $29 Phone which I have asked them to removed 10 times! Here's a sneaky fee $18 Broadcast TV Surcharge! What is that? The Rep could not answer the question. Taxes & other charges! Unbelievable! Watch their commercials. They play word games and lie through their teeth. I filed a complaint with the FCC. Hopefully they will crack down on Spectrum. It's time Congress gets off their ** and puts an end to the Monopolies these cable have created for themselves and force free competition!

STAY FAR AWAY! Get anything else if you can!! Terrible customer service with no thought of the consumer. Things are not spelled out clearly on bills and are not communicated on the phone. We called for clarity and were not given that because "it is written on your bill every month." They knew we were moving and took full advantage of that to get $$ for a month of service WE DID NOT USE. We called WELL before the new billing cycle for clarity on canceling. During a VERY emotional time Spectrum was of absolutely no help to us but instead took full advantage. Beyond frustrated and will be telling everyone we know NOT to go with Spectrum as the consumer is not their focus. Greedy thieves.

Worst internet and customer service ever. Talked to several different reps and a supervisor and still can't get a billing/ due date issue resolved. Very unprofessional company. The customer service reps and supervisor were asking extremely personal financial questions all because of a billing issue they caused!

Spectrum loves having you try their stuff out. Then the service goes downhill fast while the prices go up proportionally. When you call to complain, the reps are always apologetic, before launching a sales pitch trying to get you to spend more money with them. I called to cancel our cable service, and they were trying to get me to switch our cell phones over to Spectrum! The service isn’t horrible when it’s working. But I’ve noticed as soon as the gigabit internet service came out, the slower plan seemed to suffer a lot. The excuse I got was that I had too many things connected without knowing. Then they suggested I get their upgraded internet which is faster… I don’t need more speed. I need it to just work.

This company does not even deserve one star! It is bad enough that they are charging me for a full month of service even though I am in the process of moving and only had it on for 10 days!! To add insult they transfer me to a Spanish speaking operator, even though the entire conversation with the operator was in English!!!! Then Fernando became offended and condensing in his conversation when I shared with him that I was well versed in the English language!!! Finally I get a supervisor who explains the month to month and says there is NOTHING she can do! Wow, what a way to treat a long time costumer that pays their bills and just wanted to stop their services. THEN THEY wanted to sell me other products.... Find another provider and save yourself the headache.

In the days of COVID, there are a lot of people who have been out of work at time and struggling for every penny. I have worked and do not take government benefits so my money is tight! So, when I received notice that my SPECTRUM service was increasing in price, I decided that I could no longer afford to keep it. I called to cancel the service which they did immediately. Then I kept getting bills in the mail so I called and they said that when I cancelled the service, I was one-week in to the monthly billing cycle so therefore, I had to pay for the whole month. I advised them they should have told me that when I called them and they should have offered to keep the service activated for the rest of the time I had. They quickly advised me that it was not their job to inform me of that information and that I did not ask that question. How would I have known to ask that question.

My equipment was returned, after 2 months of disputing my bill I was forced to pay $120 for “unreturned“ equipment or it would go to collections. One customer service rep even stated that equipment gets lost between store and warehouse, yet they still charged me for equipment I turned in. I would not recommend this internet provider to anyone for any reason, they have been nothing but painful to deal with. Every time I talk to them they need more time, even after 2 months of issues and phone calls.

Don’t waste your time with this company. They are all dishonest and unprofessional. I upgraded my service in March of 2021 to the gig plan, I was using the ultra 400. The guy upgraded my service and said that my router was sufficient for the speeds so no needing new equipment. He said to reset my router in 30 minutes and the speeds would be upgraded. So I did and they were, I was excited seeing the high 800s. Fast forward to now my internet has been slow this week so I reached out. I was told that my plan was ultra 400 and I said, "No. I upgraded back in March." She said, "No. The upgrade was cancelled for not picking up new equipment. I said, "I was never told about this. I want to speak to a supervisor." So the supervisor Halli comes and tells me that it was unsuccessful but not cancelled.

I started my journey with Spectrum in December 2020 in Tampa Florida, we moved in April to Saint Petersburg. I called two weeks prior to our move to let them know we would need a transfer of service. Gave them the date and confirmed all details. I then called again the day we moved to confirm I was told everything was set and the internet worked so I assumed we were good to go, a few days passed and my internet stopped working, so I called and they told me that they had my account in as ending service not transfer, and they would have to set me up with a brand new account, annoyed but I said okay, they had me “pay the balance” from my previous account prior to opening the new account I paid it and then we opened a new account. They insisted on me getting a new box so I went several days with no internet awaiting the new box.

They are prompt and really help when I need them. They're just a phone call away 24/7. I find all the service, phone DSL for the computer and cable for the TV quite dependable so I do recommend them. They will be much better than Frontier.

The cable does not work properly. I have been missing channels for years now; just keeps saying "temporarily off air." They claim they cannot fix because they do not do the cable wiring anymore. Besides, they give channels for a while and then take them away unless you want to add special tier. Every 9-12 months they increase the over air broadcast charge. It just jumped another $3.50 per month to $15. I am paying for cable, not over air. It started out at $3.00 per month.

Very friendly and helpful staff. Always goes the extra mile to figure out the problem. Usually they’re able to set an appointment very quickly and the service is fantastic except the internet fails quite often. But they’re quick to fix it. I’m on my HOA’s internet now and because Spectrum told me about it I was able to save a lot of money.

This is the only provider that has landline interface with their broadband box and that is the reason I went with this company. I tried other providers but the internet and landline service wasn't very good. I would give drop calls or no dial tone and my wifi would just buffer forever..

They are very expensive. If you drop TV service, your internet fees will nearly double. Their Spectrum-branded DVR is really cheaply made and super slow. The new remote control has limited functions. I went through 5 defective DVR units before I finally got a working one. Their internet service is pretty reliable.

Spectrum has the basic cable plan which is 125 channels, but, that is misleading. There is no TNT, TBS, SYFY, ESPN. That is a bunch of **. Anybody else's basic cable has all those channels and then some.

It seems that the cable (TV) service is always having some kind of problem, mainly channels being "currently unavailable". What am I paying for?? Frankly I think your product leaves a lot to be desired!! If I offered the same level of product service that you people seem to offer, I'd be out of business.

Customer service has been far better than expected; price is competitive if you bundle. Don’t like having to have a DVR for each tv with no ability to pause in one room and pick in another (as I could with DirecTV). Tech could use an upgrade.

25 years with the same internet company, Spectrum Took over five years ago and now I’m paying $43 for 2 gigs… on my Internet….. They never explain anything… Spectrum likes to take advantage of the situation.

Originally with Time Warner Cable, they sold the cable service to Spectrum (their parent company is Charter). TWC kept my monthly bill the same (low) for Computer cable only. Don't have TV - don't want. When Spectrum (Charter) took over, they immediately raised my mo. bill by $10 month. Following year up $20 (same service haven't changed-Network only). While they continue to hound for TV service - don't want. I watch DVD's movies without interruptions and Youtube on my computers) Even though I have repeatedly told them not interested in their TV etc - they continue to increase yearly by $10-20 more for the same internet service. I have always had highest amt of cable. I do have Phone thru Google (free). But in all the network (for computers only) is still cheaper than being with a phone company like AT&T or other, where they add tons of extra services to it - very similar to Edison and other utilities. Add fees here and there.

We decided to give Charter/Spectrum another try after their salesperson offered us a few perks to do so. It has been almost a year now since we signed on, and I truly believe this company has gotten worse. We have had issue after issue with set top boxes, internet not living up to their big claims, and the absolute worst customer service I have ever experienced. Of course the salesperson is nowhere to be found and we have a 3 day wait time for our service call regarding the intermittent signal that we are experiencing again; and are just fed up with Spectrum. They are supposedly owned by Directv now and are making all of these improvements, but we have seen no sight of them? Shame on US for being fooled again. We are going to cancel our service (again) and will not make this hassle, time off work, overpriced mistake again.

I called to set up new service. The representative would not respect when I said I did not want to hear about additional internet services. And then, when I requested information about voice, he lied about what was included. I called to request removal of voice and stated, politely, that I did not appreciate being misled and the representative hung up. Removed service before even starting. Unethical company.

In regards to my experience with Spectrum, when I had a problem with the connection, the Company had two repair Technicians to come out to my home. However, when one e was unable to solve the connection problem, the other took the time to retrace what may have been missed during the repair. Yes, the second Technician found what the issue was. He replace the old equipment with new equipment; explain to me the reason why the old equipment was not working properly; took the time to go over the steps as to how their new equipment was better; and remove the monthly payment from my bill!

Too Greedy. Will not negotiate in good fate. Also, they still owe me money for a full month of tv subscription in which they have already disconnected me. I feel that their support department really doesn’t care whether I am their subscriber or not.

Goes down a couple times a month if not more, especially the internet. The internet speed is dropping but they say there is nothing they can do or it is my router or the modem, etc. But that doesn't stop them from raising the price. And they don't give a senior discount - people on fixed incomes.

Constantly raising prices and lowering services and speeds. Has had my $50 Federal Broadband credit with approval number for over a month and it's constantly "pending" and never applied. Service goes out or gets wonky too often. Channels record with picture but no sound. Just all around awful and so much worse since they bought TWC. And it's the only provider available.

Cable and internet bill went from $60 with Road Runner and somehow made it way up to $216 a month. The services are overpriced. When I try to call and see what I can do to get a more affordable bundle I'm told there's nothing they can do. I'm currently looking into alternatives.

The service is decent, however, the pricing is a bit high just for internet service alone. There are promotion periods though once that period is over regular pricing is extreme. I use the service for work and to stream.

This company is not customer friendly. This is made me very unhappy in the past with Spectrum. They are not good people that have had contracts with him for a long time. They constantly want to go up on your rate. They do not care whether you are under a fixed income and a senior.

I was having a problem with my app store. The young man that was helping me was very helpful, but then an older man came over and watched and listens. The older RUDE man said that's the problem when people get things and don't know how to use them. I was insulted. THAT may be true but he didn't have to say it, like I was stupid. He was a salesman too and I don't think he is representing Spectrum in a very good way. I won't go back there if he is in the store....

Need internet for work at home, constant outages long and short term. It is hard to depend on then also costly. More than 100.00 a month for internet only. Also need 2 extenders to get wifi for 2 level 1200 foot townhouse.