Spectrum Reviews

Very poor customer service and rates keep going up every 6 months and they never give you notice. But do keep advertising for offers that we don’t need. Do not choose them if ever possible. They are a good, reliable company and do not care about helping their customers.

My roommate set it up on the phone with customer service/sales. Our phones arrived in the mail and we took them to the Spectrum store at Loop 410 & San Pedro in San Antonio. They got our new numbers that they assigned each phone, mixed up!

As someone who has worked in countless customer service jobs, I could not tell you why ANYONE would ever work for Spectrum. There is a massive disconnect between what their CS agents are telling you over phone/chat, and what you see reflected in your account & billing. I hate to be so dramatic, but their agents literally lie straight to your face.

I've just moved to the new apartment which uses Spectrum Community Solutions WiFi. My internet is not working, no connection at all, and their customer support representatives could not fix it remotely. They say the closest time they can come and fix the problem is in 4 days, which is totally unacceptable. I need the Internet for work, so having no connection is a huge problem for me. Very unreliable provider.

I've been a customer for over 7 years. I have internet and basic cable (no movie channels) and my bill went up almost $30 in a month.... totaling just over $176 a month. The sad thing is they said this is a promo pricing which means my bill will be over $200 within a year. I tried talking to an agent and then a manager and they told me there was nothing they could do....they know the apartment complex I live in only offers Spectrum and nothing else...which is the Terraces at Forest Springs. I tried talking to the apartment complex and I got, "We'll check into it...Have a good day". I thought monopolies were not allowed for this very reason.

Worst experience of my life with a service provider! I called before I purchased the property that we built our new home on. I was told, "It's just down the street, won't be a problem to install at your new address!" Well not so much! The house is almost done, and the line is 1500 feet away. I will have to pay 13k to have it installed at my new home! Really???? Had I known that I would not have bought this piece of land! I work from home and I need internet! Now I can find any other providers. DON'T believe what they tell you!

After days without internet service the technician arrive and in a rush to take "another job". Didn't provide us with a solution. We are still without good service and after 72 hours since our initial "help" call we have yet to have anyone from Spectrum arrive and service our house.

I received a letter in the mail stating that Spectrum was going to increase my annual bill by $250 ($50/month to $70/month). After experiencing slower than promised internet speeds for a full year, I decided that the price increase was not worth it and started shopping around. Found GREAT long-term deals, faster speeds and no future price increases by going with another company.

I have been with this company for more than 3 years, so I have a multitude of knowledge about their programs. Pros and cons. Cons- they continuously upsell, they don't give you the best deals for your neighborhood (you can have promotions in your area for 14.99 or 19.99, even if the 14.99 has better speeds they will push for 19.99), they have blatantly lied about deals to the detriment of the consumer (was told if I tried a TV program I would have better internet for the same price after I cancel within 7 days, that was a lie, I went from paying 20 to 151). Plus no punishment for Judy and supervisor Joy for lying and giving no information about fixing the problem. Pros- free modem, decent prices (but you have to fight for it), okay internet with ethernet cable

Thank god for TMobile! I absolutely hate Spectrum! If you have Spectrum and hate it too, check to see if you can get TMobile. When I cancelled my internet service, Spectrum would not give me a prorated credit. It is actually written on the bottom of the billing statement that they won't prorate it! That is so shady! Prior to that I cancelled my mobile service with them too and they didn't cancel one of the phone numbers under the account and kept billing me for 5 months! They wouldn't give me my money back for that either. How do you have a record of a phone call from me and a record that I cancelled a mobile service on one line, but don't believe me that I cancelled the secondary (non primary) line? This company is a bunch of thieves and I am so glad that I don't have to be limited to them for internet anymore. I am going to post this review where ever I can including the BBB site.

I have been trying for month and half to get my mom's phone transfer to her new room at a assisted living home. She has moved from room 6 to room 7 same building. I have not been able to get them to transfer her phone to her new room. Paying for services that she has not been able to use. I am currently on hold for the 7th person to assist me and so far it has been one hour and 25 minutes even after talking to a supervisor who put me on hold for another department. My family has had this number for 60 years. Sad to loose it all because of extreme poor customer service.

I have been a customer for over 8 years. I had recently moved 8 months ago to a new location. I had found that they had charged me extra $19.99 for a service called "Spectrum tv". So I had called last week to cancel that service and to get a refund for $19.99 for the past 8 months. They said, they filed a claim but then they promptly offered my a cellular service that would bring my phone bill down to $60. I even bought a new phone from them. To try and activate my services I had to "port out" my phone number from T-mobile to Spectrum. That whole ordeal took me two days!!!! Two Days!!! Long story, but I will be writing another complaint regarding T-mobile as well.

I'm fed up with Spectrum's Internet Service. I have had their internet service for 6 months or more. I have had nothing but problems from the get go. If this is a way for them to make you upgrade so that we have to shovel out more money, well it's not going to work. We pay for the highest quality of internet service they provide, there hasn't been a day yet where the internet has not ran smoothly. It's ridiculous. If I would of known the service they provide I would have never chose them.

I have to reset my modem 2-3 times a day. Our work and kids' education is constantly interrupted. All CS says is "we don't see any issues in your area...we'll have to send a technician" which doesn't help at all and only causes an inconvenience. We've already changed the modem and told it was new, which I doubt because it's worse than before. I wish there was another option but unfortunately not where we are. If you have another option take it.

I hate to write this because they are the only decent provider in the area. We had to switch after moving and having poor quality from another provider. They are not evil; slow internet here and there doesn't work well for the home surveillance either way, not my complaint. We went to cancel because we are moving and have to leave at the beginning of the month. My husband is in the military and needs it for his job, and I am in school and need internet for the time being. Since all bills are paperless... Not our choice. We never saw that they have a rule that you have to pay for the WHOLE MONTH. The representative said it does not matter if it is the 2nd or the 15, or the 29th. We have to pay for the whole month. As I said, since we do paperless, we had no idea! I want others to be aware that this is a real thing!

Service was spotty for months. Called. Said it was end. Changed my end. Same thing. They sent out a tech. Bad cable on their end. Cancelled. Had two days not used. Charged full month. They sent to collections.

I had Spectrum service in Texas. I cancelled and moved to North Carolina more than 6 month ago. We started new Spectrum service in our new home. I paid my last bill to zero balance before leaving and returned my equipment to a store in person. When the service agent received the equipment they dropped it on the ground and said ok you are good. I did not get a receipt nor did I get a final bill for money owed. I got a credit alert today from Experian that said I have a new collection account from Sunrise Credit Service for $417 dollars. I called them and they said that they could not help me other than to pay the debt or contact Spectrum.

Had internet for a year and upgraded plan. Installed new equipment that was sent and works fine. Two months later notified that I had to return old modem. Being charged $59 now for it. Should have notified me of this to start with. Nowhere in package was anything to send back used modem. Bad practice. Just trying to make a few extra bucks.

Spectrum is hands down the worst and greediest company on the planet. They lied to me and then called me a liar and refused to honor a price I was told by their rep. How they are still in business is a shock. If they were the only company that provided internet I would go without. Switch to AT&T. Everything has been great. Lower bill, and better service.

Spectrum server is a big problem not experienced on Charter server. While Charter server sends and receives on an email account, the Spectrum server fails account login attempts with the same password when the password uses a special character. That is unacceptable for security reasons.

I've signed up for internet service over the phone, and Spectrum introduced a promotion of 3 months free and then $25/mo. By month 4, I've got my first bill of $99. I called them, and they've explained that it's coming from TV service, etc., which I've never had. I didn't get any TV equipment as well. They were able to fix that bill and remove that. They've also confirmed that it won't happen again, and I will keep paying $25/mo. Month 5, and I'm getting my $99 bill again. I call them, and they say, "it's because the promotion was removed by mistake, we'll bring it back, and you'll keep paying $25." Connection breaks, and I'm calling back. Now they say it's not a mistake, and my service is $99/mo. I argue with them over it and explain that to 2 different representatives, including seniors. 30 min later, they promised to get back to me in 4 days and let me know what they could do.

They may quote you a special deal but they will increase fees on boxes, etc. You have to call and try and negotiate discounts each year. By the time you pay for box rentals it would pay you to buy streaming devices or get a Wi-Fi tv.

I opened a Spectrum Internet service 6 years ago. The first year's price was very low, I believe around $16.95 a month but the upload/download speeds were very slow but for the price it still fair. The second year starts and now without warning my bill is $59 monthly but same speeds when I’d randomly check. I would contact customer service and get the same response every time saying everything looked good on their end, speeds were in the correct parameter. Friends would come to visit and every single one would make a comment about how slow my internet was. Around year 4 I finally had heard enough about the slow service so called and the customer representative says, "Yes your speeds are way too slow" & after running tests discovered that there was damaged cable.

Horrible service and customer service! I have had to have a technician come out 5 times to fix my tv and internet service and it still isn’t working right. My tv pixelates, freezes and doesn’t respond at times. Now my internet is ridiculous because I pay for 400mb and each time I do I speed test I get 84-107mb! Not even close. So I call asking them to do something or I’m going to cancel services and all they say is I don’t see where you have given us a chance to fix the issues. I will send out a technician but that is it. I told them I’m moving in a week so it wouldn’t help and is there anything they can do to keep me as a customer and she said no they aren’t willing to do anything else. That is horrible customer service!

While I am in a "package" until August, Spectrum just raised my bill by $20 this month! They are shameless. One of the rate hikes is on the cable box which I've had for 3 years and does not support 4K tv, nor is there a plan to. Why the hike on old equipment? The line up is Filene's Basement messy. It's not organized in a sensible fashion. There are about 6 channels on the whole line up that we watch. The access rate is up to $21 per month. And they don't care. Their customer service is a sham. They are a monopoly and the only game in town and they know it. Tom Rutledge, CEO, received an 8 mil raise last year to a salary of 41 mil plus benefits that equal over 100 mil. He is the highest paid CEO in the country. And yet, they need to hike the rates on customers. I will be cutting the cord and giving my business other providers.. Show less

You realize just how bad Spectrum is when you switch to Fios. With Spectrum, I had constant downtime, would get kicked off the Internet, have outages on the regular and suffer through super slow wi-fi. Even hardwired via ethernet was slow at their max level. Then I switched to Fios. I haven't had one interruption. Wired I'm at 900 mbps (upload AND download) and over 600 with wifi. Get Fios, it's worth every penny.

Recently moved and got a new Arris DVR and remote. Unlike the old system, when you click on guide you no longer simultaneously see what is on your screen. You cannot stop a DVR playback and delete an actively recording program until the program is over. The pause and play button is in the wrong place. Even if you use a favorites channel guide, when using the channel up/down keys when viewing, it hits every channel. When fast forwarding, when you stop, the old system would back up a few seconds, so when you saw the end of a commercial and started again, you'd generally be at the restart of the program. Now the stop is exactly where you stop, so you constantly have to back up a few seconds and start again. Very poor engineering. It wasn't broke! Now it is after these "fixes."

If you’re deciding whether you should select Spectrum service, let me save you some time…. R U N!!! *Overall WORST Cable service of every provider EVER! They Fail in every service they offer, starting with the following problems: DVRs only selectively record what you want. DVR used to record 6 Recordings at 1 time, Now it’s only 2, regardless of your plan. Consistently, live shows out on “pause” time out within ten minutes, and you can no longer rewind to get back to the place you were at, and it lets you know the "channel is not available”. Oftentimes the Guide is not available, but offers you an error code, so hopefully you remember the channel you were thinking of watching.

For years I've had to deal with either Spectrum or AT&T. The both of them are scam artists in my books because I don't ever recall getting adequate service from either; not the multitude of times that my internet connection disappears with virtually no explanation from Spectrum currently, or even the explained ones like outages. Understand (and I'm not making this up), I have lost my Spectrum connection several hundred times at least for extended periods like one day up to two weeks (YES, 2 WEEKS). Only once have they compensated me for this nonsense, and if I were a greedy sob I would have bugged them to the ends of the earth for what I know they legally should have compensated me for based on their own guidelines and television promises.

I have been a loyal Spectrum client for 5 years in Ohio and Texas. I have basic cable and internet and I am paying $172.00 per month. I am retired and with all the offers out there that price is ridiculous. They are currently offering internet and cable for $99.98 but existing customers are not eligible. They are trying to build their customer base but could care less about retention. By the way their claim to offer a senior discount is a total sham. You get referred to an Ohio assistance site. So I am sorry to say I may not be a client much longer particularly with Firesticks and streaming which Spectrum no longer offers.

I’ve been scammed by many companies in my lifetime, but never as audaciously and for as much money as we have just been scammed with Spectrum. This company is criminal! Back in January, my wife noticed that we had two charges from Spectrum on our credit card, one for the usual amount we pay for the (awful) internet service we have with them, and another charge we didn’t recognize for $148. We called Spectrum and they insisted that they didn’t charge us the $148. This made no sense because the charge on our credit card statement said Spectrum and had their phone number on it, just like the legitimate charge. They refused to give me a credit and said to report it as fraud to my credit card, company, Chase.

They added TV and Voice services to my account without asking/telling me. I have auto-billing setup and don't check it very often (I guess I should expect them to change my plan at random). They refuse to refund/credit me for the time period. This seems criminal.

First of all there is no deal. It's a con to get you to start with them. Every year they jack up the price 10 bucks. Second Upgrading supposedly gets you faster higher speed up to 400mbps. This is misleading and a con for them to get more money. There is no change in speed and if you request a refund or credit for the promised service they did not provide they are unprofessional and incompetent in how to do business. They will not give you a refund even though it's their scam. A total con company that only cares about how much they can rip you off. All they had to do was have some respect and common sense in how they handle customers instead they just lost one and many others. They will be losing many soon. DO not support greedy businesses that don't care about providing fair services.

Terrible Service! I called to close my business account a month ago on the day before we moved out of the warehouse. Yesterday I received an invoice from Spectrum for 4 equipments I leased. I called in to say that no one told me those equipments were leased, and they should've let me know when I called to stop the service. Now I have no access to that warehouse. I asked them to check the recording on the day I asked to stop the service, they said they have no access to that recording, insisting I need to return the equipments! No access to the recording? How ridiculous! Is this the way so they can charge you for the equipment? By asking me to return the equipments a month later? Disgusting!

I had internet in another city. Ask for transfer. Used my same router and was charged for everything than what I had in the past. They sent out extra stuff. I have up to date Smart TVs why would I need Apple TV and some life stuff!! I’m very upset and angry! Went from about $70 to $942!! Insane from someone that didn’t ask for that. Kept calling them to tell them that’s not what I bn had. I feel framed. I turned the extra equipment in just for the bill to be over $700!! Rip off!! Got all my money for nothing. Now my kids have no internet!!! That’s all I asked for!!! And it shows on record!!!!

Got internet and TV 3 week ago. Had to call them almost every day, multiple times a day. The entire package is complete garbage, from poorly trained customer service reps to equipment that appears to have been programmed by a child 10 years ago. They promised a price when I signed up and didn't honor it in the end, and on top of that they have the nerve to raise their already high prices even more. Their speeds offered are not what they say and was cut off two times because no one at that company knows what they are doing. STAY AWAY! Complete nightmare that I put an end to very promptly. There are other ways to watch TV and surf.

I made a reservation to pick up my equipment online and when I went to pick up the equipment, I signed in at some kiosk.... Within a minute, I got a text telling me I'm next, but when I go back into the store, the two guys there are clueless. No apologies. I was rudely told to go back and sign in and wait to be called. Other people who were coming in had difficulty using the kiosk and no one offered help. I and other people in the store had to help them sign in on the kiosk. Someone who signed in showed me a screen showing the list of customers and when I didn't see my name, I tried to sign in again and the kiosk told me it couldn't find my confirmation number and to go seek assistance as a "priority walk-in"... Well, that never happened. I walked up to the desk and again was told to wait.

STAY AWAY FROM THIS TERRIBLE COMPANY! If you have any other option stay away from Spectrum! Speeds are subpar compared to competition. They took full advantage of having no competition by inflating their rates for slower speeds for years. Once competition came, we cancelled subpar Spectrum 8 days into billing cycle. THEY WILL NOT PRORATE THEIR BILL AND ARE SAYING THEY WILL SEND TO COLLECTIONS IF NOT PAID. Well done subpar Spectrum. Way to feed your greed by using unjust and illogical policies to hurt average people. People should pay for what they use and charging full price for 8 days is shameful. May your business flutter and your competition flourish while the money you steal for subpar products flows down the toilet tubes with your ridiculous corporate greed policies. STAY AWAY FROM THIS TERRIBLE COMPANY!

I recently got internet, TV and phone. The phone was most recently added. I was convinced to buy a phone from Spectrum. This phone was actually a downgrade and he made me think that it was an upgrade. I had a Samsung Galaxy 9 plus, he got me to buy an A12 Samsung. This A12 was a joke, after few days I wanted to return it and it was fine to return. I had on order an upgrade to the Samsung s22 Plus. After about a week or so went by and I thought why don't I just upgrade to the ultra since it's only a couple hundred dollars more. It makes sense.

If you are lucky enough to get someone who actually knows what they’re doing, you deserve five stars. Every time I call, I have to talk to at least three people before I get one that knows anything. If there are any other viable options in my area, I would switch in a millisecond. I can say this about every single department including Internet Repair, sales, billing, retention, etc. etc. etc.

UPDATED 03/07/2022: Would NOT recommend Spectrum, they said I would get a refund for the phones since it was their fault. After making 4 appts with them and they NEVER showed. Then a month later said they didn't service the area!!! Still waiting for a full refund!!! Don't waste your time with this company!!!

So far the service has been fine and tech support has been available for any questions we have had. Our service was with Verizon, and even though the basic network is the same for Spectrum, we have had fewer dropped calls and issues since we switched. And we definitely are saving money.

This company takes advantage of the elderly, so if you have an elderly relative, that is having health and memory problems, please watch out for them and be their advocate. My story is about my 76 year old father and his wife have been customers of Spectrum internet for years. They have ran into health problems and have not used their internet service for at least one year if not longer.

Why would you disconnect your set top boxes, then drive to a local Spectrum store, and wait in line 45 minutes? According to Spectrum, because you would rather stream their service. What a joke!! I returned my equipment to a Spectrum store 12/30/21. After noticing I was still being billed in February 2022, I reached out to customer service to settle the issue and get a refund for the 2 months of service I clearly did not use. After trying to sell additional services for 36 minutes, Spectrum decided at that point I really wanted to disconnect services and proceeded to let me know a refund of $344 dollars was not possible.

I had just internet service with Spectrum. The service was decent, and I felt that when the service worked, I got what I paid for most of the time. I guess that deserves 1 star. My biggest issue with this company is that they care more about the money they can make vs. having a satisfied customer. I moved 4 days after my billing cycle ended and cancelled my service. Spectrum DOES NOT prorate or let you pay based on what is left on the billing cycle. Instead I had to pay a full month’s worth of service for just 4 days. This was not explained to me when I started service, but it was sneakily added in the “terms and conditions” in the billing statement. It was my fault for not “knowing/reading” the terms and conditions. So I was legally bound by this.

I have had Spectrum internet for several years. I switched to Spectrum for TV when DirecTV service outages and poor service got to the point where it wasn’t worth anywhere near their highly overpriced charges. I’ve been satisfied with both services I receive from Spectrum with very few internet problems and virtually no problems with the TV service. However, I almost daily receive robocalls from Spectrum wanting to sell me services I already have.

I switch service to another company 2 weeks ago, I tried to delete my credit card number from website, it not allow me to, so I called to Cancel the service and ask them to delete my credit card information, they said they did but they still charge ma again today from my credit card, their service sucks.

I was a Spectrum customer for 16 years. Over those years I've experienced many overbilling situations. Many service interruptions in service, Many hours on the phone with service reps that don't know their business. Escalations to service VPs that get bumped down to lower level persons. Spectrum is not a Customer service oriented company. Their CEO is the highest paid (multiple millions per year) executive in the communications industry.

Charter Spectrum shows that I paid my bill. So today, this cable service, that we use for the POS system and to process payments goes out. When I called to find out why, they found that even though the bill was paid, they processed it to an account that isn't even mine. They said they would try to send someone out tonight to get the cable turned back on, but then called to inform me that they can't get someone to the restaurant until Friday. And I decided that I can't help but tell everyone on the face of the earth how I have been treated as a small business owner while being a Charter Spectrum customer!

Recently switched service from Tmobile to Spectrum. The spectrum representative neglected to tell me that I needed to cancel the phone number associated with the tablet I was moving to their service. As a result, I was charged a month and 1/2 service with tmobile (over $100) for the uncanceled line. As many people would - I was thinking device, not device number. Seems like a matter of protocol to inform new customers that they would need to cancel something like that. I was told all was good and that I didn't need to do anything with tmobile.

After the 24 month introductory period is over, the basic internet cost increased by $25/mo! It's definitely not worth the price if you have other options. The free modem they gave me was weak junk, so I had to buy my own.

It has taken me lots to get frustrated enough to seek out online sources to write a negative review! Had internet that was ok until the pandemic started. Then my internet became slow, would drop and no amount of technical assistance helped. I was told by a technician to buy my own modem. When I did I was then told it wouldn’t work unless I bought my own router. Bought my own router. Still iffy. Had added the streaming service as it was to have local TV channels. It didn’t. When I tried to cancel the streaming service was told my internet would be more a month. Was disconnected, waited for twenty minutes at a time. There is no end to the trouble I’ve had with them. I will be looking for a new provider! If you are looking for internet or cable that provides good customer service DON’T GET SPECTRUM!

I've had Spectrum for over 5 years, I ended up moving so I called and spoke to someone to change services. Nowhere in that conversation did they state my bill will double. I called after paying one month and 2 weeks into my current billing cycle. They didn't want to work with me, they kept passing me off and what spectrum does is that they will charge you the full month yet cancel on the day of request with no prorates. So if you cancel a week or 2 weeks as I did they stop service yet still charge you full price and not cancel when billing cycle ends. First time I had an issue and this is how they treat people. There are other streaming and now internet services so until they lose enough they will not care. Try streaming and other internet avenues before going to spectrum. The wifi is spotty as well unfortunately.

I had many problems with their service, the equipment I was provided failed and then customer service kept accidentally deactivating my new boxes! Additionally, Spectrum charges way too much for their sub-par service. I had internet and 2 tvs and I paid $177 a month... I cancelled with them and am now with ATT- service is great and I pay $50 now vs $177. Additionally, I had a huge problem with them raising my bill out of the blue. TONS of fees I went from $140 to $177 without any notification from them. It was probably in the fine print. Absolutely despicable business practices. Whenever I see a spectrum commercial I get a little angry with their "no extra fees!" claim because it is so untrue.

High cost and no benefits or services and You'll get often outage service. They persistently send discount promotions by email or mail, but beware of traps. I've been using it for many years since I was used a Times Cable. But every year your invoice goes up over $ 5 -$10 price increase and you will eventually be unable to pay. Their promotion will return to the original ridiculously high amount in just one year, so consulting with an agent will not help. Agent is never help your bill so You have to pay that crazy bill. If you have another WIFI company, I would recommend another one. The amount they raise The price may be illegal, so ask them if they are in compliance with US law and make sure your invoice is correct. If it is not correct, we recommend filing a complaint on the invoice.

If I could change to another provider, I would. The techs that were sent out have been great - the issue is that the signal coming into my house is at the bare minimum (which "passes" at their distribution box, however, after going through 1 splitter, the levels are too low to get a stable connection). Like many, I work from home now and after 4 techs in a month for the same issue that apparently only another department at Spectrum can solve (which we can't contact directly per a tech), I am at my wits end. The last straw was when they sent someone out to replace the yard line again (3rd line in 2 weeks) and to bury it. Great.... except I wasn't notified... and I have a dog behind a gate that the tech just entered (I assume they are told to do this). Luckily, my dog was in the house and I was able to grab her before she got out and ran off.

When you use a company to provide a service they shouldn't be allowed to jack their prices when even they want to. My service has jumped up gradually from $172.00 to $242.44. so I called them and they said my Promotions have ended? I never had any promotions to start with. They said they can give me a new promotion for $ 257.00. I might of been born at night but not last night. Although they did offer me a $30.00 discount for 36 months which would make it $227.00 Ha Ha Ha. That's still $7.00 more than the $221.00 price of 2 months ago. HOW DO THEY GET AWAY WITH IT.

Speed is very slow and not the promised bandwidth. Also constantly had reliability issues. Switched to Google Fi and it got fixed. No more dropped calls after switching! Their customer service and billing are terrible. I discontinued my service on Nov 3, 2021. The modem was returned, and I got confirmation that service was terminated. Yet Spectrum billed me for the full month of November 2021 (should have been prorated) and the month of December 2021. The agents refuse to credit the charges back. Also, they will keep offering service pricing of $40 per month to new customers but charge $75 per month for existing customers. Basically, they do not value their existing customers. Take your business somewhere else.

STAY AWAY!! Constantly Raising Monthly Bill, with ZERO Explanation! Customer Service is Clueless. Internet is Constantly disconnected and Needs to be Rebooted! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!! They use to constantly call me insisting I had internet issues. I came home from work one day, their truck and people at my door, wanting to come in and check my connection. At that time, I never had any issues. Since I told them no and to leave, I've had numerous repeated issues. They set me up and CONSTANTLY RAISE THEIR MONTHLY CHARGE. I'm leaving them and going with Frontier!

When signing up for autopayment, be aware that sometimes Spectrum double bills your account. I called Spectrum when it happened to me. Rather than apply the refund to my credit card account to which the overcharge was made, I was told to call an outside company that handles their returns. This company issues debit cards and take several weeks to get them out. When the card is received, it has to be validated and then there are several restrictions on its use. Not as good as getting a return on my credit card account. In my case, from the time of the double charge to receiving the debit card was 7 weeks. A very unacceptable business practice that I will report to the BBB.

HORRIBLE experience trying to cancel my service. After spending hours on the phone, I was directed to a representative who said my service would be canceled at the end of the month. What they didn't tell me is that I would be charged for the next month as well because of the way their billing cycle runs. I received a letter that my equipment wasn't returned and I spent several more hours on the phone trying to get that resolved. I disputed the additional month of billing since I had no service (obviously) after my equipment was returned. Now, I have a collection agency calling me repeatedly for the month in which I had no service. After years of paying my bill on time it comes down to this nightmare experience. I absolutely would NOT RECOMMEND Spectrum if you have ANY choice. If you have NO choice, do not enroll in Auto Pay.

Spectrum are scammers. What they put in writing as you fees and what they bill you are different. Also, I was double charged for install. Talked to managers in person and on the phone. They have a no refund policy.

I've been having issues with Spectrum internet. While in the process of solving these issues it was discovered that I was on a "legacy twc" account. All legacy account means is they charge you the same amount as their higher speed internet but keep you on a plan that is less than 1/6th of what you are paying for. They act like it was a benefit to you to keep you on this plan. How do slower internet speeds benefit me?! I've been overpaying for the service they've been providing.

Terrible service. Pay for gig internet using their equipment and the service can’t even deliver their own TV service. Buffering is terrible and all the time. No support at all. I’m downtown central Dallas not in the middle of the countryside. Spectrum should be embarrassed in offering its customers reduced rates. Pls don’t waste your time or money.

We had Spectrum in Florida. Never had a problem. But in North Carolina there's nothing else but problems. Channels change from 2 rooms away or just by themselves, constantly searching for signal internet might as well be non-existent. They do have good customer service but that's where it ends.

Started with them 4 years ago. My internet cost $45 a month, stream TV was $15 for the channels and 15 for the movies channels which included HBO Showtime Flix and Encore, with fees and taxes was around $85 a month. A year later they removed some sports channels and made them an extra add on for 12 a month. Now the bill was around 105 a month. 2019 they increased the internet cost from 45 to 65 and now to 75. Then I noticed it kept going up more on the stream TV side. Now instead of paying 15 for the stream channels 15 for the movie channels and 12 for the ESPN and Bloomberg I am paying 20 for the stream 40 for the movies and 12 for espn and bloomberg. Oh and they added a TV surcharge for 18 a month. Now it is 92 and the total bill is over 180 a month. Time to start shopping for a different TV provider.

I have had the service for 3 years. Since the first month of service I call Every month for 1 year BECAUSE the signal of the internet was really bad, people came to change modem, nothing improves take a year to figure out: because my house is the last on the street my signal can't be better, they state Spectrum will change the primary wire to improve the signal. Never happening. Please take a look on YouTube a video of Spectrum customer service. Cancel the service, I identify myself 100% with that video.

Their sales department will lie just to get their commission. All their reps even supervisors and leaders don't know what they're doing. I was conned into getting the Apple TV device with their TV package. Not going to sit here and explain the whole situation, but just beware they're con artists in a way. And listen carefully and read fine print and ask questions about any disclosures!!

After having repeated difficulties with the app, the internet service and unpleasant customer service experiences, I cancelled my service. I was charged a full month of service for only 2 days of service. I cancelled on Sept 24th and they said since I did not cancel before the billing cycle began on the 22nd, they had to charge me for the full month as they do not prorate their services. No one made me aware of this policy at the time I cancelled and only discovered this after receiving a final bill. I called Customer Service and was told repeatedly that nothing could be done and I would have to pay the full billing amount even though I only had service for 2 days. I would advise anyone to use a different cable/internet provider.

I called Spectrum because they screwed up and turned off two of my cable boxes in my apartment. The customer service people I spoke to were the rudest representatives I have ever had the misfortune of speaking to. They would not send a tech out for over 3 days and when they finally did they could not get the issue resolved.

We recently cancelled our Spectrum internet service as the upload speed was not as advertised (7-18 mbs on a 200 mbs plan) and I was unable to work from home with their service. I cancelled 4 days into the billing cycle and they charged a full month. When I called for a refund they advised "sorry, but we bill for the full month regardless if you didn't have service the full month." Last frustration, their site has two service centers listed within 30 minutes of my house, however they're both closed. So two wasted trips (the phone number online goes direct to their corp office). We now need to pay to mail back the equipment so they'll refund me the additional $120 they charged.

We just cancelled our service through Spectrum. The price is too high, and we went with another company that is $45 cheaper a month for the same or better service than what we had with Spectrum. I had already paid the monthly bill, but Spectrum is refusing to refund for half of the month that we did not use. Unfair practices.

As a high school teacher, I manage a club called CyberPatriots, a virtual competition that allows students to compete worldwide to demonstrate their skills and abilities. Due to the nature of virtual competitions, we need high speed internet, which Spectrum has proved to be difficult in providing. They turned down a request for a donated line and have actually been charging double the current rate for 200mb internet. Due to the local monopolization, they don't seem to care about anything but $$$ and we can't do anything about it...

I had recently cancelled my Spectrum service and switched to another provider since the 2 years promotion expired and the cost went up. I had 2 days into the next month cycle when I switched the service. I was thinking spectrum would charge pro-rate for the no of days I had their service (3 days) but they charged me for the full month saying that is their policy.

Spectrum is one of the worst cable internet providers available. The company has some of the worst and nastiest individuals working for them. They truly need to expedite some customer service and quality control training for all their employees. I wish we never generated an account with them. We have always used Dish Network, and received great service for over ten years. Unfortunately, due to a military change of duty we were not able to relocate with Dish Network.

It's a depends on the weather sometimes. If the weather is bad you can lose Internet service. Sometimes I have had to call to have it re-booted. The pricing has been a little higher than normal. They don't have as many sales as they used to.

So, I am not a Spectrum or Charter customer, however, I do get robocalls from them EVERY SINGLE DAY, sometimes multiple times per day. I repeatedly ask to be removed from their list, however, instead of being professional and honoring my request, their agents mock me and tell me that the calls will increase in frequency and that there is nothing I can do about it..... Except there is, and that is to report them to my local AG, FTC and BBB. Additionally, I am filing complaints for their clear violations of a number of privacy laws. Not sure if anyone else is experiencing this but these clowns are as unprofessional and shady as they come.

Instead of spending quality family time, I wasted over an hour with four idiots, worthless phone representatives, each contradicting themselves, fabricating claims, incompetently saying they are unable to make the changes to my cable service. The first representative stated that their packages have changed and that promotions are for new customers only. Great, so existing customers don't get notified of changes and are not extended the same promotions as new clients. Doesn't good business sense dictate caring for existing customers instead of frustrating and pushing the anger buttons? Spectrum has a "retention" department. Do they admit their business relations are so horrible that after demoralizing a current customer to the point of getting them to the verge of cancelling everything to flee to a competitor, Spectrum as last resort, defers to the "retention" staff?

Spectrum is the absolute worst cable and internet provider in the nation! Subpar service all around. They are a total rip off. Nothing about their ads are true…. I do not understand how they are getting away with this!!!! DO NOT GET THEIR SERVICES.

Always available, reliable. Always connects. I move from one device to another sometimes. You can bundle the items, tv, phone, ipad etc. but we have three connected.

Spectrum is THE WORST service I have ever had in all of my years of having cable/internet. The worst most untrained, confused, careless customer service reps and the worst internet service hands down. Every time I call with an issue - which is very often, I am assured that it will be corrected and then BOOM, a week later there I am spending another hour and a half on the phone with them. I work from home and my internet service is vital. Unfortunately, the internet is always down and cutting in and out - making my workday miserable. They boast about how great their service is but that's a bald-faced lie. I wish I could find a company with integrity but it seems they are all pretty much the same.

We have a bundle with Internet, TV, and telephone with Spectrum. The services for all three services - and certainly for the internet - are excellent, albeit too expensive. So while the service is terrific, the price for same is too high.

The only complaint is that the internet providers have divided up Tennessee. No competition which might lower prices. Thank heavens that our geographic area has Spectrum. When we lived in Crossville, our only choice was Xfinity.

I used Spectrum Internet for the past year with many problems with it going out quite a bit. It's technology and doesn't always work the way we want it to! The end of my promotion came and all of a sudden my bill jumped up $15 a month. Yes I know that may not seem like much however that's $180 increase over last year. I called to see if they had something to offer me maybe another promotion or something I am a returning customer. The person I was talking with sent me over to the Retentions department. The lady I spoke to said there is nothing available for me so I told her I would be looking at the competition and she really didn't care. I searched for a new company and switched on the spot! So much better customer service!

Costs have increased continually for many years but service has waned horribly. They claim 200 MBps speeds but buffering happens all the time. Not many ISP options for service in home where we live. So hopefully AT&T fiber will become available in the near future. We need competition in this ISP sector.

They charged me $70.00 extra for a premium service I did not order. They said it was ordered from my remote. But I live alone, I'm a flight attendant and was out of town the entire month. They said they would remove it but I would still have to pay since it was ordered from my remote control! I canceled my service with them! (As did 6 family members.) Shame on Spectrum for horrible customer service!!! I know losing 7 accounts is nothing to them though. They don't care.

As a former AT&T client, my internet speed performance showed around 77 mbps at basic rate despite Spectrum's 100 mbps claim and versus Xfinity's, AT&T's and Cox's 25 mbps claim on basic rate. Spectrum basic rate is significantly cheaper than any other competitors. Just a few times, it ran slower (likely high demands and/or Spectrum computer manipulation to urge me to upgrade to 200 mbps rate (costs a lot more). Overall very satisfaction with Spectrum to this date.

Spectrum is full of lies, customer service is not there, no facilities to help with cellphone issues, they ship a phone takes a week to get it which is part of your 14 days, I have 1 bar of service, no 5G as promised and guaranteed, Promise after Promise broken, I have a video of how was treated in a Spectrum store and all of my personal information such as home address, email, business name and phone # blurted out for customers to hear. Promised that Defective Phone would be replaced and 3 weeks later still no new phone. And still promises being made.

The signal is weak, and there are frequent interruptions. Completely contrary to the commercials. Dropped service during important web meetings and no one at Spectrum is accountable. If provided warning, arrangements could be made.

The staff at the store were very helpful. I moved from out of state and the staff was polite and patient with me and my questions. I even actually went with their phone plan and the same staff member went out of his way to set up my phone also. I have not had any issue with the internet with Spectrum at all where Cox cable internet was way more expensive in my previous state.

Absolute hell to get installed (more than a month of excuses) and the cable is still stretched across our front yard, not yet buried, but the speed is great! My kids are loving the speed and constant connectivity for their video games.

Installation was awful experience. It took two technicians to make it work. One of the technicians damaged my property. Service fluctuates between average and poor. It's a nightmare and competition none.

Very reliable speeds. Usually higher than advertised good customer service and user friendly apps help navigate your account and trouble shoot issues. Highly recommend this internet service. Free equipment is also a plus.

Spectrum is reliable and customer service is fairly good. Wait times to reach a CSR are longer since the pandemic. All that said, I do not like how Spectrum plays games with pricing, especially with established customers. I've had to correct their billing errors on more than one occasion. Since I live in a rural area, there is not much to pick from for internet providers.

Spectrum’s internet is just okay, they are not cheap and raise their prices anytime they please. Checking around the neighborhood we have found three different prices they charge for the same service. If another internet service would become available where we live I would certainly consider it.

If you have the option of any other internet provider in your area go with whatever else is available. Spectrum is horrendous. The service goes down constantly sometimes for literally days at a time. Nobody cares. Nobody fixes it. The worst service ever. If I could change to a different provider I would.

I’ve been a long time customer and would like to get the same specials on rates that they offer new customers. I feel if you treat your long time customers good they would appreciate your company more.

They are OK. But they always raise prices without notifying me, which is super annoying. The speeds themselves are OK. But the service is not that consistent. I would say every couple of months it'll be random hours or days where internet just doesn't work and I don't get a notification from them but I have to call them to figure out what's going on. Then I have to request a credit on my account for the missed service. They seem to have a monopoly in my area, as there is no direct competitor that I can find with the same speeds. I would try a competitor in a heartbeat if I could get the same speed with a similar price. I've even sought out competitors at a higher price just to see if I could find better customer service, without success. It's passable but I wouldn't recommend them if there was an alternative.

My internet works half of the time, only gives me half of the upload and download speed. I should only have to pay half the bill. Spectrum apologizes for the inconveniences but never gives refunds for non-service.

Not ADA compliant. They turn you over to collections while you are trying to work with them on their over inflated bill. Lousy to work with. Stay the F away from Spectrum services. Had service with them for 27 months. They hire vets, but have lousy customer service department. Training is slim as most techs that make it to my house, can't answer simple tech questions that I know. But the collections agency calling you demanding money while you are still working with spectrum really sucks. They force you to pay their inflated prices or get your credit dinged. Reported them to all agencies. Att is a better choice for no contracts deals.

Service quality is not fitting to the price. Absolutely horrible. Customers have to call once a year to fight to keep the same price (a little adjusted is okay) or they double your bill. Forcing the customers to pay that until the put your package back to as it was.

Very fast internet and my family loves it. We connect multiple TVs and gaming systems and don’t have any issues or lagging. Spectrum is the best internet for our area. Spectrum sometimes have outages because of the weather if it’s a really bad storm but normally fixes everything within an hour worth of time. I would highly recommend it to family & friends.

Service is good; however, prices always go up, up, up. Even before Biden's inflation! May have to call and threaten to switch if a better price cannot be offered. Competition is fierce. I'll see if they want to compromise.

So far so good. It's a little overpriced for what I use, but most are. I don't use any premium services, so it's mostly OK. I would like more news and less repeats and commercials.

The company is okay but options for WiFi only is truly expensive. They almost force you to add more services just to save money. It sucks because not everyone is in a couple or has dependents. So the extra services offered wouldn’t suit this individual but there are no other options except to pay full price for underused services.

Service is 79 dollars a month! Very overpriced. I have been with this company since it was Bright house. There have been no deals on internet services with Spectrum. I cut out Tv. And their services are still very high.

Account Security is questionable!!! I added TV svcs and a wireless acct to my daughter's acct without any security questions. I was told my acct would not be charged until I activated the phone...THAT WAS A LIE! When I called back to question the charges, I was told that I am not authorized on the acct to discuss the charges!!!! WHY was the rep able to add TV and wireless svcs with me being authorized!! My daughter provided a link for me to be added to the acct, when I called back, they said that wasn't good enough, she had to call in and speak to a rep!!! Even though my name, phone and acct info was completely different than the acct holder!!!! HORRIBLE BUSINESS!!!! I was told that the charges would be voided or refunded...THAT WAS A LIE!!! I had to call back again to, hopefully have the charges refunded!!! We still have the wifi svcs and the signal is weak!!!!

I haven’t had any internet issues since starting service a year ago. Never had interruption. Never had to call due to issues or problems. Never had poor quality. Tv channel selection are good and I would recommend Spectrum for monthly quality service. Charter service in the state of Alabama was awful.

They charge way too much for their services and for wifi if you only want that alone. We have tried to lower our bill but it seems almost impossible. Considering using another form of television viewing but afraid to not be able to see sports.

Prices are not too bad but I get a lot of dead zones in my house and I’m always calling and it seems that they can’t or don’t know how to fix it or give me advice on how to get a stronger signal but all in all I would recommend this service.

Spectrum internet service is excellent. I have been a customer for a number of years now and I have not had a issue. To be honest, I have never had to call for assistance with the internet service in all the years I have been a customer. That uneventful situation should speak well for the service Spectrum internet provides.

The internet is up and working most of the time. I would say about 90%. I have had to replace the modem 4 times in 15 years so that is not too bad and cover replacement for free. I just had to go to their office and pick it up.

In rainy weather, we lose connection several times or stops altogether. When using our fire stick, there are lags between the router and the fire stick that cause program interruptions. While this might be the cheapest way to go, there will be many disappointments with the service.

Spectrum is one of the very few providers for internet service in our area. Very expensive for what you get. When you first sign-up it's a pretty good deal at $50. After 1 years it goes up to $64. After 2nd year you pay their full price at $75 per month. That's just basic internet. Service is spotty and unreliable, especially at $75 per month. Unfortunately, that and AT&T are our only options.

Spectrum sells you on about the fastest internet ever and with sweet deals, but to be honest, all service providers sell you the same gimmick. I have had Spectrum since they had bought out Brighthouse and Time warner before that. With Brighthouse I never had a problem with but when another company takes over, what do you do when they are the only ones that service your area? They were great years ago but now that they have been using more than one box to get you the service you need it becomes a string of cables and boxes that you never wished you had.

I used to have Verizon and Spectrum's service is so much better!! I don't have a problem with it freezing up like I did before. When I had verizon I would have to constantly shut my modem on and off just so I could use it. Not like that with Spectrum.

I found a better price with a competitor for a the highest speed to upgrade. Had 300 speed but only ran at 35 and 45 all the time. When calling to see if anything could be done to provide faster internet service, somewhat comparable to the other providers' price, I was told, "NO, our prices are different, if you decide to cancel, call us back." After I switched during my call to cancel, the rep told me she could offer me the highest speed, waive the 200$ fee, and I could apply for a program that would save me 50$/month!! If she could do that immediately, why didn't the other rep at least attempt to offer anything? Disappointed after being a loyal customer for so long.

Not dependable, high rate of drop outs, have to reboot system. Call to customer support just resets modem system, will stay connected for a few hours then lose internet, internet speeds vary, upload speed limited to 10mp, download speeds will not maintain 200mp.

When they set my Internet service up they were very helpful, gave great suggestions. Even told me what kind of modem I needed, and actually told me about the government subsidy that was available for my area, otherwise I would’ve never known.

We use Spectrum for internet and cable tv. We often have interrupted service, sometimes momentary, sometimes a half day or more. Service is somewhat slow but they have the corner on the market where I live with few to no other options available. Also, pricing continues to go up but service not improving.

My experience so far has been generally very good. However, Internet speeds can vary from great to just okay. I also stream content and it is generally great, but sometimes the lag in sound and visual is annoying. Our area uses co-axial and our home theater sound system does not - so that's a big disappointment we are currently working through. The cost is much less than our previous service provider... I'd say about $75 / month less for similar services.

Spectrum/Time Warner is still overpriced & far from consistent reliability. It's 2021 & upper Manhattan only has this company as an option. It's frustrating not having any choices. You can call their CS & ask for any discounts - hahaha.

Too many service interruptions. Paying almost 2x as much when started 2 yrs ago. NOT getting better service. If you need to voice your issues don't do it online (sucks) or over the phone (sucks even worse). Just visit the local Spectrum store for personalized attention. The WIFI is excellent as well the Service reps are excellent!

Great. The speed and has been reliable service since I had it since May. Comparing them to U-verse I prefer Spectrum due its reliability and prices. I would recommend to others looking for an internet provider.

I am paying and being charged for 200mbps and receiving only 47mbps most of the time, I call them and it goes up to 87mbps only to go back down in a day or 2. Do I need to express more to tell you more?

My ISP is sometimes unreliable, and it takes too long to restore from an outage. Otherwise, the service is good, the channel selection has a great amount of variety. We belong to the plan that allows you to choose 10 channels that you watch the most, giving us a discounted rate, and to avoid the high cable prices.

When the wind blows the internet goes out. They have been put twice and can't seem to fix it. They gave us a new modem and still goes out. We gave up trying, waiting for At&t fiber to get to our house.

My Spectrum download time averages between 375 & 400 Mbps. My interface with their technical assistants and in home technicians has been outstanding. Spectrum has provided my telephone service for many years without any problems. Their prices are competitive.

Spectrum always works, there is no data slow down and if you have an issue they will correct it quickly. If you have had them for a while and you just want your equipment upgraded it is only one call or web contact away.

I switched to Spectrum 6 months from another communication company because of poor customer service. I have been very satisfied with their dependability, and speed of service and specifically their monthly rates

Internet/WI-FI goes out constantly. Our phones are without internet daily, many times a day and for long periods! My BF are constantly on Facebook's Marketplace and internet goes down while we are trying to use the app to browse. When this happens we cannot see comments by other people and we cannot text or messenger people. So frustrating.

Although I bundle my services, Spectrum has high prices and is not worth the amount paid. As soon as Covid 19 settled down they recently decided to raise prices even higher without notifying the customers.

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

They charge too much!! For internet and tv. Too many reruns of the same. Too many extra programs you have to pay Extra for. When you put it on vacation, should be a one time charge. They charge too much when you put your plan on vacation.

Spectrum prices go up randomly all the time. Additionally to get a good internet connection you have to buy the top tier service and also get an extender otherwise the internet is so slow and not worth it. In the end it all ends up costing so much!

I Love Spectrum. They are not expensive so I know what to expect on my bill every month. I have never had service issues at all. I stream on 4 different devices. Also, the customer service is great but I can see my bill and pay it online. I would definitely recommend Spectrum!

Spectrum Internet Assist is a low cost option for those of us on low fixed incomes. It has made it possible for me to have access to the internet. The speed is all needed to stay in touch with the world and perform the online activities required for my lifestyle.

Spectrum is one of the main internet providers in my area with Xfinity being the alternative. Spectrum internet is by far faster than xfinity. My only complaint is that it’s expensive coming in at $80 a month. Xfinity was cheaper but with slower service.

Very easy to reach someone to assist you. Making suggestions on what would work best for us and not be expensive. She explained how to install and use the devices. Very personable customer service representative.

They changed guaranteed speeds to average speeds. They offered me a package discount, then raised my rates twice to erase the discount savings. When their equipment fails, I have to take it into the store and exchange it myself and there is always a long wait.

Spectrum is the best for the area that I live in. However, it still drops the signal frequently. Working on the computer, IPad, or phone only to have service stop for two minutes every third minute is frustrating and distracting, taking longer to accomplish tasks that need to be completed in a timely manner. I would and have recommended Spectrum but only because the other choices are worse in this area.

I’ve been very unhappy with their service for years - frequent dropped internet or very slow internet. However, they have a monopoly in our neighborhood and I’m unable to get any other ISP. I’m most unhappy about the fact that they frequently raise their rates. They even raise their rate during the pandemic when people were experiencing unemployment. I was one of them. The people at Spectrum are truly a caricature of a greed and exploitation. They prey on the fact that the people need them and exploit all that they can.

Great intro rates terrible but when it is time to renew, the rates are sky high and they are unwilling to provide any type of renewing customer discount. If you are looking for a better business system and are very tech savvy consider one of the internet phone companies.

Spectrum's customer service is absolutely dismal despite their decent internet in my area. Year after year I have been forced to take their internet service because they have been the only game in town. Without competition, the rates rise every year and each year I am forced to reevaluate how much I am willing to pay for a basic service that allows me to do my job and stream some television. I am happy to shed their terrible service now that T-Mobile offers home internet through a hotspot gateway in my area. It is a much lower rate, has better speed, and the customer service has been amazing.

Watch bills particularly when cancelling. Worried about seniors with this. Bill within hours when cancelling for equipment. Supposed to have 2 weeks to return. When cancelled billed for month after cancelled. Poor practices. Concerned seniors pay for services not provided because scared not to. Not a good company to work with.

Sales department is a scam. Multiple price differences from each person to talk to. Horrible service. We had three different quotes within a two hour period which we discussed the same service. We kept asking them why they kept changing the pricing. No wonder what they were talking about and we are never able to get through. The box was sent to us. We're sending it back. We requested someone to come out and help us. That was almost impossible. We were sent to 16 different locations. An absolute nightmare. Horrible service. Horrible sales team with no knowledge of what's going on. Save yourself the trouble. That's consumer fraud when you keep changing pricing.

This has been completely the worst service I have ever experienced. I was with them for 3 years and to say the least they do not reward you for customer loyalty. Within that time the Internet was very unstable and nobody could ever help. When we moved we requested our services to be canceled at the end of the month just like every other service you have and they told us to send back the equipment and we thought that would be it. We then get a bill charging us for the equipment as well as another month's worth of Internet. I called and told them we sent the equipment back and that I gave my cancelation for the end of the month so I shouldn't be charged for another 30 days of Internet. The supervisor or manager Caren blatantly told me, "We are a subscription based service and that we will not be refunding you as you had the service until the 31st and billing end on the 28th." So in short I am paying $79.99 for 3 days of internet.

One positive = The initial monthly charges for cable TV, internet and Wi-Fi include a perk of HBO/Showtime for 1 year. (No one advised me of this, I found it out by mistake!?) Multiple Negatives =

I am honestly surprised that their current rating is so high on here (as opposed to their appalling BBB reviews, which should be read carefully before you think about going with them). I am also surprised ConsumerAffairs says that they give you a "free modem" - no they do not. They "lease" it to you, will not remind you to return it when you disconnect (even if you got it from a preceding company over seven years prior and no longer remember if you leased it or bought it) and then will charge you some rate it's no longer worth if you don't return it immediately (said bill will not explain what the charge is for so you'll have to call). They do not pro-rate if you cancel, and I have heard them deliberately cancel a day after a billing cycle starts just so you have to pay for the next one. In general, they charge an exorbitant rate for internet that is often slow and prone to frequent outages (their technician boasted he had fixed our problem - he did nothing at all).

I had Spectrum for a long time, about 8 years. I have 2 issues with them: 1. The service was very bad. You pay about $80 for basically not being able to even use basic websites like Google and social media on most days. 2. Their customer service is less than honest and clear about their policies. The reason I endured its unreliable internet service was because my neighborhood had no other provider up until a few months ago. Still, I kept it, because I was dealing with a lot to deal with a provider change.