DIRECTV Reviews

I am a new DTV customer, but so far my experience with them has been horrible! When I first signed up with them, I was not told that I had choices with what kind of box I wanted to order. After a few months, I had people over my house and they informed me that I had a dinosaur box! Why did I have a smart TV with HD with that box? When I called DTV, I was told I can pay $300 for a new box. I asked them why if I was never informed by your agent in the first place of all the different kinds of boxes. I was pretty much told, “Oh well, sorry, can’t do anything for you.” I will definitely be canceling with them!

Please read - this is a big DirecTV customer service issue.

I think DirecTV is a very dishonest company. They lie to the customers over the phone a lot, and conversations are never recorded so we cannot prove anything! Everything I just read from others is true, and some of these matters happened to my family and friends! It is so sad that we are hard working people, and we never get what we pay for; and nobody cares! We now have Apple TV, and it’s awesome! I devoutly recommended it to everyone. It’s the way to go these days to save money!

Today, I called DirecTV after having service temporarily suspended due to a move and when I called in, I found out that my service was not suspended for the time that the original customer service rep said it would. And Customer Service rep Carina, employee ID **, advised that due to the original agent noting that I agreed to have service reinstated in her notes, it was literally her word against mine and that they would not pull up my original call to verify what I was saying (after I asked if this could be done). I'm very disappointed with the service that was provided. In addition, when I asked if I could speak to a supervisor, she told me, "They are going to tell you what I just said." It's very obvious why DirecTV has poor reviews everywhere you search. I'm never doing business with them again.

So I discontinued my service in November of 2012 and closed my account with a credit of $64.21. I had some issues sending back the equipment. Finally, DirecTV confirmed receipt of my 2 receivers and remotes. In January of 2013, I found out that they sent me to collections for $259.04. They had charged me for my receivers. When I called back, it took me hours/days to get this cleared up. It was a hassle, but I was glad it was behind me. Then on 4/2/13, I got another notice from the collection company for the same amount. When I called DirecTV, they didn't have any answers for me and now I'm going through this fiasco all over again. I'll never use them again.

Four months ago, I called DirecTV to find out what I could do to lower my bill. In the end, I dropped the receiver in my bedroom saving me $10.00 per month. The next month I paid the bill online using my debit card (I had always sent in a paper check because of some problems a couple years before when I was bundling DTV with AT&T with automatic withdrawal. No problems after I started paying them separately and manually). Then 2 months ago, after many issues with my service and increases in fees, I cancelled with DTV and went with cable! Can you believe cable beats them all over the place?

I just purchased a home in Washington state. I started moving in yesterday and I called DirecTV to tell them there is equipment in the home I just purchased and if they could please remove it. They told me that they need to contact the previous owner of the house. I told them she is an elderly 84-year old woman who has moved out and asked them to pick up their equipment. They asked for my name and I told them I do not want their service and to please pick up their equipment. Then the hassle really starts. The rep said, "We needed to contact the previous homeowner and want her number." I said I have no idea and that they need to get their equipment. (During closing on the house, the previous owner warned me about DirecTV and their **, as they have been abusing her for years.) The company gives me blah blah talk for 40 minutes. I told them they either get their equipment or I will put it out in the rain and plug it in... and I hung up.

I recently moved to an apartment where DirecTV is not an option for us. DirecTV put (charged) my final bill through my bank account without notice or permission. This created a debit, a debit/service charge and prevented me from using my card for groceries that I had budgeted for, all while I was on record to pay my bill in full when I next got paid. When I tried to call DirecTV for help, I was automatically disconnected from the phone call - every time I tried calling (unreasonably numerous times)! These "thug" tactics have no place in our civilized culture and should be severely addressed. Would someone please help me? I cannot afford an attorney, much less the debt I have already incurred by this!

I moved on November 1, 2012. I called DirecTV prior to moving and requested that my service be disconnected. The customer service rep stated that they could not disconnect the service until I paid in full. I felt at that time that what difference would it make if I paid then or the next month. They would disconnect my service anyway for non-payment. In January 2013 DirecTV withdrew money from my account for my past due amount. I called and confirmed that my service was disconnected and they stated that it was. I requested that they send me the boxes needed to return my receivers and gave them my work address to mail them to so that there would be no delays.

My husband and I called DirecTV to report a problem with our DVR box. DirecTV told us that we needed a new box to fix the problem. We went through trying to fix the problem for 2 months. Finally, we had someone come from DirecTV who told us that we needed a new DVR; we wanted desperately to fix the problem so we agreed to getting the DVR. DirecTV then put us on a new 2-year agreement without our knowledge. When we called to cancel the service 5 months later, they told us they have a recording, emails and a letter that we agreed to the new 2-year agreement.

I called to cancel my service. They basically pushed me to suspend my service instead of cancelling. After several months, I called to cancel service. Weeks later, I got a charge on my account for $13. I called to question the charge and they explained that since I had frozen the account, they had to reactivate the account and then cancel it. Since it takes 24 hrs for the system to cancel it once the order had been placed, they charged me for those 24 hrs my service was activated. I called and they stated they couldn't do anything about it. The customer service was very unprofessional.

Direct TV drafted $240 from my account without approval. Yes, that's right. After being a loyal customer for 5 years. I had an additional receiver sent to me a year ago and this automatically renewed my contract for two years? Who has heard of this? Anyone? I was not told that my account would be renewed for two years. I asked them for proof that I agreed to this, but they cannot provide me any proof that I agreed to renew for two years. When I had to cancel my account, they automatically sent me a bill and then a week later drafted $240 from my account for an early contract termination. Now when I call and enter my account number or phone number through customer service, my call is automatically disconnected. I emailed them to complain and no one is willing to help. This is the worst company ever. Unless you want to buy their service, then they'll do whatever to help.

I had to sell my house and downsize so I called DirecTV to cancel and they just sent me a bill for $134. I have not used their service since last year in August. I called and they put me on hold then hung up on me after running up my phone bill listening to stupid sax music. It is a scam!

My friend's apartment caught on fire. She called DirecTV to cancel her service because she currently doesn't have a home. They will not allow her to cancel. She asked for the account to be suspended for six months and she'll pay $20. They won't even allow her to do that! What kind of heartless monsters work for this company?! Are you serious?! She has no house right now! Cancel her service or let her pay the six months suspension until she gets back on her feet!

Service cut off even when no payment was due - I am writing this company to dispute charges. At some point, I was bundled with Verizon with DirecTV charges. Verizon was not billing my account correctly. My services were falsely disconnected. To my dismay, I still paid the balance to avoid the constants calls I was making to Verizon to get my account correct. Basically, I was willing to take the loss. After paying my account, my services were not reconnected. I called and they said the last operator took it in her own hands and disconnected the services. They cut my services, telephone and internet services, on within a few days. But my DirecTV services were not cut back on. I spoke and was recording several phones calls with DirecTV asking them to cut my services back on. At this time, I had no back balance, so there was no reason not to cut my service back on. This became a back and forth battle between both companies. Verizon would transfer me to DirecTV, DirecTV to Verizon.

I have continued to be billed for items that I don’t have today and in addition have never had. They keep billing me for receivers I do not have in my home. As a matter of fact, the last time a DirecTV person came out when I ordered HD, he couldn't put up a dish that would pick up the signal so my neighbor very graciously allowed the installer to hook to his dish. Since then my neighbor has changed after having a run-in with them about something they billed him for and now the same has happened to me.

My ex had an account with DirecTV, and I was not on his account as an authorized user. We went our separate ways 6 months ago, and I checked my bank account and DirecTV took $871.39. They did not have my permission. I called and the customer service was rude; they hung up when requesting to speak with a supervisor. I then talked to the staff in the Office of the President and was very surprised of the unprofessionalism towards me. That money was my mortgage and bill money. I'm on unemployment and a fixed income. When the account holder called, he never gave me permission to become an authorized user; but they kept talking to me in regards to his account. His privacy was violated and my money was not refunded. The account was non-active for 4 months.

I contacted DirecTV about a sports fee they are now putting in my monthly bill. Their rep told me everyone has a sports fee now and it depends on your area as to how much it is. I explained to the rep that I don't watch sports, never have, never will, and it's extremely unfair to make me pay for something others use but that I don't. (Are they going to add a fee to everyone's bill for the encore channels that only certain people watch? I don't think so. To me, this is the same issue.) I asked what physical address to write a complaint letter (twice), and the rep told me online at the website. I asked what about the people who don't have a computer or know how to use one, and her answer was "Go to the public library and use theirs." DirecTV should not add fees that has nothing to do with the customers' watching preferences and/or monthly package. Bad customer service!

My problem started when my wife bought a new HDTV. I wanted her to have a DVR that was HD-ready, so I bought her one from DirecTV. They sent it to me for me to hook up and that's when my trouble started. I am great with automotive, but not this fancy stuff like that. Well they cannot fix the problem and after several calls to them and one visit from a fix it guy from DirecTV, I am still not happy with the service. Since I started with them, I have had paid extra for service calls. I wish I would have never switched from Dish Network.

I was a DTV customer for many years. In order for me to get a so-called deal, I had to sign a two-year contract. Last time their offer was a $25.00 rebate on my monthly bill for 12 months. Good deal? Wrong. DTV automatically signed my account to the football game, adding $35.00 to my account a month. When I called and asked why I was charged for something I did not order, I did not watch, the answer was the computer automatically charges it to a new contract. It can't be canceled - I wait for my contract to be done. For two months I paid the bill partially, so they did interrupt the service.

I have had DirecTV for 15 years. I used to think it was a great company and sent many people to them. But, recently my equipment was obsolete and not working well so I upgraded to Whole Home (not Genie, I heard too many problems with it). The installation took 4 visits, but finally they got it right. But last night, service went out. After talking to the tech, it was determined it was the little black box. I was told it would be a week before they can send someone out to replace it, and only a certified technician can do it. So, I cannot access my DVR for what is already taped and there is no TV in my house for a week.

They went into my bank account and took out a very large amount without notifying me that they were going to do that.

Back in November, I had to replace my DirecTV receiver and pay shipping and handling to get it replaced. The new receiver then has a defect (sound on certain channels doesn't work unless the machine is turned on with that channel active), and I immediately notified DirecTV in November. I was on the phone for hours, and they couldn't diagnose the problem and forwarded my issue to their level two tech support and said they would contact me with a solution. I travel every week and so months later, I checked in with DirecTV to see what the status was. They said they would send me a new receiver but that I would have to pay for the S/H because the 90 days had gone by. I tried my best to explain that this was all reported well within the 90 days to no avail, and I was essentially told “too bad”. So, buyers beware!

I needed to get consent from my landlord to set up DirecTV. He had one specific guideline for me. Move the dish when I move out. I asked the DirecTV rep when I move, will the dish be moved for me and how much is it? The sales rep said, "Of course we will. It is free to move your dish since you are under a 2-year contract." Today I found out that they will not come take down the old dish and it is far from free. They lied to me and I have escalated my case. No response ever.

I am a new customer of DirecTV (21 days) and their customer service is awful! They feel they can be that way because customers are contracted with them! Hideous practices... they should be ashamed! I ordered service for my new house that I relocated to. I did not know the internet needed to be installed prior to the DirecTV. The DirecTV installer knew the FiOS installer was coming after him but didn't leave the equipment so I can use the internet features. I called DirecTV to get it and they said I forfeited it for free when I signed the work order and that I would need to pay for it. Nobody explained that internet should be set up first or that I was forfeiting this equipment that I was entitled to. Shameful!

I've had service for 19 days and I'm already having problems. When I signed up for the service, I was told I would have 4 hookups for free. This was a new home and we had not moved yet, but we had one TV already there. I told them this and we set up the appointment for the installation. I had a friend wait on the service guy. When he got there, he would install service for only one room because I didn't have but one TV. I planned on having the cable run to each bedroom and later hook the TVs up. The service guy said he couldn't run the other lines, but someone else could come out and run them. That was okay, but what he didn't tell me was it will cost me $160 for them to come back out. Also, I found out I had 14 days to call and make any changes on my account. It's been 19 days, no exceptions.

DirecTV decided that since a few people were using their HDMI cables to make copies of their movies on PC, no one could use HDMI cables. They, in their wisdom, sent a signal to disable the cords. What they did instead was to fry all my HDMI ports on my Vizio 42" TV. It will not allow any HDMI cord to be used so my PS3 cannot be used on that TV until I have a repair of $290. We weren't the first to call Vizio. There were 3 others before us & what about the other brands of TVs & those who didn't call?

Charged early termination fee - I was forced to move because my house became unsafe. I attempted to transfer my service and was made aware by my landlord that she didn't allow the previous tenants to have it and will not allow me to have it. She had also informed me that she had someone to remove the pole and satellite from the premises. I informed DirecTV about this on several occasions and on the third call when the gentleman cancelled my service, he advised me he would waive the fee.

I have been with DirecTV for at least six years. Neighborhood trees grew into the signal path a couple of years ago and signal became corrupted. I have had three service people out at my expense to fix the problem. Finally, the signal became so bad that service was being disrupted every day. I cancelled service and was hit with an early cancellation fee because one of the service people had installed an additional DVR box I was charged for and have returned at their request. I am penalized for DirecTV not being able to provide me with service. Buyer beware.

I entered a 24-month agreement with DirecTV. I would be charged (or given discounts) a certain amount for the first 12 months, and another the next. I was to be given the DVR receiver for free after discounts. That was less than 7 months ago. In February, they raised the fee by $5.00 so I no longer get it for free. I have called and emailed them. They say, basically, I have no recourse; they just raise prices at will. They don't honor agreements! Therefore, I am under no agreement with them, right?

I was supposed to be given HD service when I first moved out here. I wasn't and because I had a small TV never even paid any attention to it. Then in December, I bought a bigger screen and told DirecTV I needed the HD receiver which I had never been given to begin with. They provided it. I knew I was moving in several months. Now, they say I have a 2-year contract because I got the HD receiver and must pay $400. How can they get away with that? They will directly access my checking account to take it! Are you kidding me?

Your only excuse to any problem! The weather! Your customer service people suck **! They can care less about any issue! I don't know why you even have any customer service, period! Save your ** money... Then maybe you can actually resolve customers issues by actually giving them something for the money that they spend with your ** company! What a concept? I even bet your customer service managers have a college degree? That alone is a disappointment to our educational system!

I've had DTV in our vacation cabin for 3+ years. I added it 6 months ago in our primary residence with a 2-year deal. We sold that home recently so I called to cancel service. The accounts are completely separate because DTV does not think about customers. They think about accounts. I was first told that merging the accounts and adding a second receiver to the cabin was the best option to avoid cancellation fees. Then I was told no, cancel the account and return the two receivers, which I did. I got an invoice for a $340 cancellation fee and called. Bottom line is once I returned the receivers, I could not merge accounts even though they said I should. Then said I shouldn't.

We have only been with DirecTV since October, and never, in the 15+ years that we were with Dish, did we ever experience the rudeness that flows from the DirecTV Customer Service Dept. Today, if I had the $400 to get out of their contract, I would. I have had it. I have many complaints, but I want to stick with my main one as of today, the ** I spoke to this morning in customer service just a few minutes ago.

Second receiver does not get signal on the second TV. I have asked simply for a refund, for them charging me on a second unit that does not work properly, and to please send a new receiver unit. But instead, they keep charging us over the amount under fraud and false and deceptive practices. I simply want a refund for every month the second rec. has not worked. When I ask for a supervisor, they give me the runaround. Please settle this matter. This is going to my attorney.

My husband was transferred with his job. He was 15 months into the 24-month contract and they charged him the early cancellation fee. We tried to explain to them that we could not have a dish in the housing development in which we bought and could not continue their service. They were not accommodating at all and to top it off, DirecTV called us back that night demanding to know why we were canceling. We told DirecTV that it was against our HOA. DirecTV came back and told us it was the fault of our HOA that we had to pay the earlier termination fee. We will never use them again nor recommend their services to our friends or family. If we are forced to move and against development regulations where we bought, should we be held liable? These are extremely poor business relations. How can businesses get away with services like that without damages?

We have had DirecTV for about 7 years. We live in the mountains and do not have the choice of getting cable TV at this time. In February of 2013 we bought a new TV which had the option of HDTV, so we called DirecTV to ask for an upgrade. They gave me the information and told me a service person would be at my home the next day between certain hours. I stayed home all that day and no one arrived. I called that evening to complain. I was told another person would be out and that person never showed. This happened once more and finally, the fourth try, a service man came and reviewed our situation and informed us that we could not get a satellite dish for HDTV because we have so many trees. He then called the office and had our contract cancelled.

I signed up online and never selected any "Protection Plan", which is $5.99/month to basically save you $49 if they need to come and repair their own equipment. I received a confirmation from them, which didn't have any "Protection Plan" on it. I reviewed the first bill, which didn't have any "Protection Plan". However, now 5 months later, I noticed that they had started charging me for this optional service that I never requested in the second month.

So, my husband called in the middle of February to cancel all of our premium channels. At that time, our DirecTV payment via debit was apparently rejected (because Bank of America switched debit cards on us without telling us and without telling us why). So, every payment we made with the old debit card did not go through. When my husband called and cancelled the channels, DirecTV should have informed us that our payment did not go through, but they didn't. We did not know anything was wrong and it was business as usual around here. It was not until early March that we started getting phone calls from an 800 number, at all hours of the day. Every time we would answer, there was nothing but dead air. I would stay on the line for several minutes, until I got frustrated and just hung up. There was no other information on the caller ID other than the 800 number, so I didn't know who was trying to get in contact with us, and it looked like either a scam or telemarketer, so I didn't bother calling.

I recently terminated my DirecTV service. I provided them my new address at the time and paid my final bill. I was to receive a box with return instructions. I did not and was billed $550 today. I called them to complain and was told that I was charged because I failed to return their equipment. I asked about the boxes and was told that they came back as undeliverable and they had no responsibility to call or email me. They agreed to send a new box but would not refund my money until 7-10 days after they got the equipment. The person did not speak English. I asked to have the call elevated and that person could not resolve the issue and could not speak English. I asked for an English-speaking person and was told that I would just have to keep calling in on the same number until I was lucky and got an English-speaking person as they were in the Philippines and could not transfer my call.

Just like everyone else on this thing, I filled out the rebates before the installation. I called in November and they said this should be done in 6-8 weeks. I called in December 2 times and they said this should be done in 6-8 weeks. I called and e-mailed in January the DirecTV president’s office and got a standard response. They said this should be done in 6-8 weeks. (This is a president's office. They are there to see that you don't cancel.)

I have been with DirecTV for 4 years now, and I have been lied to about the cost of their service more than 5 times now. From day one, they were dishonest about their prices. Plus, as a loyal customer for 4 years, they said I could not buy the newer DVR unless I was a new customer. So they sold me the old one that will only record 2 shows at a time. I will research other TV sources when my contract is up.

I moved into an apartment building and had no choice but to use DirecTV. After the initial installation, the TV did not operate. It took 5 separate service calls until they finally agreed to replace the faulty box. Clearly that was the problem all along and now it works. Now, I am being charged for that service which should have been right to start with. Try calling customer service. Each time it’s an average 30 minutes wait. There is no one with authority to make decisions. There is no coordination between departments. And each time you call, you start from scratch like it's Groundhog Day. I miss Comcast.

I have been a DirecTV customer since 2008 and I have finally had enough. I have been on the phone with customer service for two weeks now. I disconnected my service on March 1, 2013 and I got my final bill and it is still wrong. I called customer service. I was on the phone for half an hour and nothing was resolved. Have they ever heard the customer is always right? I guess not. To my family and me, every penny counts and a multimillion dollar is trying to fight me for $19.21.

I signed a 2-year contract with DirecTV in August 2012. On March 11th, 2013, I canceled my services. This is 17 months before my contract was up. On the last bill I received from DirecTV, I noticed that my bill had gone up. I immediately checked the breakdown of my bill to see where these possible charges had come from, keeping in mind that tax may have risen (as these are not under the control of DirecTV or were agreed upon in my contract). After reviewing the statement, I found that DirecTV had raised the price of my HD receiver. At this point, I called the customer service hotline.

One year ago, I considered switching over to DirecTV. After an encounter with the telephone sales rep (Pete), I was so turned off by his manner I just told him I was not interested, but he would not take no for an answer. After he had obtained my name, address, etc. and I told him I was definitely not interested, a tech showed up at my house to install DirecTV. Needless to say, the tech who showed up was not happy, nor was I.

I have been a DirecTV customer for 13 years and I'm finally done. My bill continues to go up every few month and the service gets lousier and lousier. They advertise these new great services, such as whole home DVR and the Genie, but when you can, they give you the runaround. They currently say you can watch DirecTV anyway, but you have to search their new website. I think they used software for the new website that is 10 years old. It has to be one of the worst public websites I have ever used. No searches for program you want, you have to guess where they put stuff, and what you can actually watch on the Internet is less than 10% of what you can watch on TV. I called to discuss my bill and my unhappiness. After being on hold and transferred around to a bunch of people who said they don't know why I'm being transferred to them, I've decided I'm done. When I told them that, they offered me a discount if I upgraded my service any further. Absolutely pathetic! Time Warner - here I come.

I was recently offered a free upgrade to the Genie Whole-Home DVR service. After installation, I began experiencing problems with the equipment. Two HD TV's connected would freeze with dark screens. The recorded content on playback is distorted and audio is lost. In each case, it required rebooting the DVR.

DirecTV is a disgrace. If it wasn't for the football package that they have a monopoly on, the company would be out of business. Their customer service (oxymoron) is the worst that I have ever dealt with in a public company. They unethically and fraudulently add services and fees to your bill and service and you have to be the one that spends countless hours to fix the mess they created. They are a fraud. Even the BBB doesn't see this or chooses to look the other way because of all the millions of dollars DirecTV gives to the special interest groups and lobbyists. If all of us stood up and didn't buy the NFL ticket for a year, you can bet your last dollar the NFL would pull the plug on this crap company! So let's do that for the 2013 NFL season!

I signed a two year contract with DirecTV in Jan 2012 - total monthly bill = $66.28 (which included a $29 monthly rebate for the first year) with three TVs (1 advanced receiver with a $10 credit and primary TV receiver for free, $6.00 credit). After the first 12 months, my bill doubled. I'm locked into a contract for another year while they can increase my fees anytime they want. I understood the $29 monthly credit would only apply for 12 months, but in addition to charging me more for the receivers after the first 12 months, the advanced DVR rate also increased $5 per month and they said there have been 'rate increases' to my base pkg. What the hell is the advantage of a contract when they are allowed to increase rates at will? It's fraud. Another con - during the first 12 months, I had to call 8 billing periods because the bill amount was never correct.

Over the last two days, we have had over 6 hours of known outage. When I called the technician on the phone, she told me to have the person at home try the fixes. This was after I told her that there was a person at the house who was on bed rest. The technician told me she would send someone over but that would cost $49. They seriously asked me to have someone on bed rest get up and fiddle with the receiver. I am sure there would be some liability for that! So after waiting on hold for 20 minutes for a supervisor, I was told it was $49 or a service agreement. This is DTV's problem; something is wrong with the signal and it is not weather related! If you read this then think twice about DTV!

My DTV account stated: "Your credit card has expired. Please go to My Profile to update your credit card information". I did not update my profile because of an issue by the end of January 2013, where DTV was automatically going to charge me for the HBO/STARZ/etc. package, which I did not want. DTV gave it to me because it was a free promotional tactic. I explained I am disabled and only get paid once a month so I didn't need any of the promotional bells and whistles. Since I continually monitor my accounts online and made DTV aware of their incorrect assumption, they adjusted my bill prior to payment.

I had DirecTV at my old home. I decided to switch because I get a discount from my employer with a competitor. I cancelled the install and moved to our new home 3 weeks before it was to happen. I had confirmation that the order had been cancelled. Two days before my final bill was to be paid, I noticed $173 in pending to DirecTV. I called and customer service said that they saw the cancellation and disconnect of the service but I had to speak with the move department. I spoke with Move Department and they confirmed the cancel and disconnect but said I had to speak with billing to get the money stopped before debiting my account. I spoke with a rep in billing who had no clue what was going on. He said that he had to confirm with Move Department that the order had been cancelled. I advised that I was transferred to him from the Move Department. I also advised him that per the automated system calls recorded for quality. Yeah, right!

On 03/01, I was charged $2.00 for Regional Sports Fee. On 03/02, I was charged $6.00 for Primary TV. These fees are a rip-off. I never watch sports. And a charge for my TV? What is that all about? If I had two TV's, I could understand the fee on the second TV, maybe; but why charge me almost $100 a year for having my TV? This is absolutely fraudulent.

DirecTV took a very large sum of money out of my mother's bank account. The reason stated by them that she owed them for their DVR boxes. When she cancelled the service on these boxes, she spoke with a customer representative who informed her that she did not have to return the boxes. Without any warning, they took this large some of money from her account. After calling them, they agreed to put the money back in her account, but it will take 3-5 days. My mother lives on Social Security and this money being gone causes much hardship for her. DirecTV should not be allowed to just take money out of your account without notice or justification to do so.

I would like to submit a complaint regarding DirecTV and their account billing. I think over the course of 3 years, I have gone from their wonderful promotion to now a current bill of $107. They charge for everything and it appears that every few months there is an increase for one issue or another. I mailed back an HD receiver and requested it a month later. That put me into another 24-month contract. When I said I was moving and I wanted to cancel my service, I am now going to get charged $200 for an upgrade receiver service early cancellation. I really do not understand all of methods they are able to catch the consumer off guard. I have not been happy with this company since the first week I signed up and I am willing to pay my $307.33 bill. Please be careful before agreeing to anything with this company.

I got DirecTV sometime in 2005, I think. I asked them to block Pay-per-view at the outset of our conversation. They said that they had to install and then it could be blocked. Well, I ended up paying for a bunch of movies which I think my son asked for. Then I called DirecTV and demanded and got a password on the account. My son went off to school. After I sold my house, I took the DirecTV receiver and returned it to DirecTV when I had a chance to stabilize (I was traveling the country and writing a book). After I returned the receiver in 2012, they demanded $250 for movies that I allegedly viewed in 2005 which they stated were "recorded on my SIM card."

We saw DirecTV advertised the plan $29.99 a month and they told us we could cancel if their service is not good and will not be charged anything. And we ordered $29.99/a month. But the tech came to set up and did not ask anything about the contract. When he was done with the install, he just asked that we sign to confirm that he had done the install. So we signed on the too small machine with that explanation. And later, we received the bill - over 60 bucks a month. What the hell is going on here? That is a trick for the customer. We tried to make a call and waited too long every time. It was too annoying for customers every time we called like that. Finally, they told that we got the basic plan $29.99 plus tax for a year, but I only received one month. After that, the bill went up over 60 bucks a month again. And we called them again. The same thing happened again. We don't know what will happen next time. It’s too annoying and we are angry.

I have had two issues with the company and neither issue was resolved by their so-called help center. The first issue was about their online billing system being down. They would process my payment over the phone for an additional charge. I told them, “No, thank you.” I would gladly mail it and refuse to pay any late charge since it was their issue. They still charged me the late fee. For the second issue, I tried to change my package, to downsize it. I tried online and it said that I would have to call. After thirty minutes of being on hold, I tried to email their helpdesk using their online form. They responded and said I could change package online (I could not; I already tried), or I would have to call. I called again and lost track of time (I did some dishes, etc. while waiting). When I finally talked to a person, I told them to change my package. The package has still not been changed. Is this customer service?

We have been DirecTV customers for 12+ years. We bought our equipment from Best Buy and we installed it. In April 2012, we received a letter from DirecTV offering us 2 new boxes and when we called customer service to have the boxes sent to us, I jokingly said something to extent of they are free, really absolutely free. I was told, "Yes, totally free." Apparently, it started a new contract for 1 year. This, I was not told, but apparently should have known. I cancelled service in January 2013 to go with Verizon Triple Play (internet, phone, FiOS). We were told we had a credit and would receive boxes and a "mailer" to send our equipment back. After not receiving the boxes, I called customer service who indicated boxes weren't being sent because, I guess, the boxes are probably already outdated. Okay, no problem.

DirecTV misrepresents cancellation fee charges and fee processing. Buyer beware! DirecTV attracts new business by providing deceptive half true information to entice consumers to accept their TV plans. The company should be held accountable for fraudulent and deceptive misrepresentation of charges conveyed to consumers via phone request. Trees of Avalon Apartments referred me to DirecTV because DirecTV purchased the rights to cable wire the land which eliminated competitors. New business transactions are generated via the telephone (at which time a contract is not viewable). This puts the Georgia consumer at risk of accepting or choosing to do business with this company, which otherwise would be declined if the consumer was made aware of the actual exact printed information in the contract.

I am beyond disgusted and disappointed in this company. I signed up for DirecTV service in November and was promised a $200 Visa gift card as part of the new customer offer. I am still in the process of going through what seems to be no less than a battle, trying to get what what promised. After several phone calls and after speaking with several representatives, I was finally told I would receive a call back (for the second time) and still have yet to receive a returned phone call. This is very upsetting and shows such a lack of respect and appreciation to your current customers.

I hate, absolutely hate dealing with DirecTV. They charge for every little thing, such as 1) $6.00 for each TV that is connected; 2) $10 a month for each of the receivers; 3) a $5.99 Protection Plan (in case their receiver stops working!), and all that’s on top of the Package! And this month they started tacking on a $2.00 Regional Sports Fee and I don’t even want sports! And each time there’s a change, such as if you move to a DVR player, they extend the contract another 24 months!

We signed up for the Verizon bundle including TV, phone and internet in October 2012. The first three bills were not correct. We were overcharged every month, having to call and spend hours on the phone. At one point, our TV was shut off and when I called both Verizon and DirecTV, nobody had a clue why it happened. DirecTV said it was some kind of glitch in the system and they had no idea what happened, so they restored the service. Another time we were charged for the free movies (for three months) and sports channels that we did not order. Again, a long phone call with no answers, but they credited the amount. Also, we were double charged two months in a row. After paying the bundle with Verizon, DirecTV billed us also with a ridiculous amount (I'm assuming when they turned the service back on after the glitch, they started billing us as a new customer).

I ordered movie on computer and it took our money, but the movie did not come on so I called DirecTV. The girl who finally answered could not hear me and was very rude so I asked to talk to her manager. She put me on hold and then came back and told me it would be a while. Instead of putting me back on hold, she continued to stay on the line listening to my husband and my conversation. She told me the movie was on but at the time, we had the TV on the channel and it was not on. Then a few seconds later, it came on (how funny). After about 15 minutes of waiting, the movie went off and never came back on but we were charged for it. I'm very tired of getting ripped off by companies like this that think they can get away with this! I will be calling on Monday, 3-4-13, and having some of my services shut off and will never order pay-per-view again.

I spoke with a sales rep to set up new service. I spent about 20 minutes on the phone. She told me the package price would be $81.94 for phone, TV and internet. She told me she was transferring me to the bundle department because I wanted to select my home number. I sat on hold for about another 15 minutes. She transferred me to an attitudinal **, who got loud with me as I asked questions as he quoted me prices. He told me that I didn't listen to him blah, blah. Then my bluetooth disconnected the call.

I recently signed up with DirecTV and had a dish installed in my apartment, and also purchased the insurance on it. When the installer came out, he was very nice. He told me that if I had any problems with the dish, the insurance would cover any charges that required him to return. He never asked me for rules or regulations on how to set up a dish on my balcony, so he drilled it right on to my balcony. Since he was the professional and it was his job to know what was appropriate and what was not, I assumed he knew what he was doing. Two days later, I got $100 fine for "incorrect position of dish." Apparently, it is supposed to be drilled onto a tripod, which I noticed all of the other 50 people in my apartment complex had. But he didn’t do that for me, to no fault of my own, which even the manager of my apartment complex said the installer should know better.

I signed up for service in September 2012. Excluding the installer, I have had to call DirecTV service due to service outages 5 times since the installation. That is almost one a month. After having 3 outages in the first two months, I tried canceling my service and was told I was perfectly entitled to do that, but I would be liable for $20/month left on my agreement ($400 odd). I am beholden to the agreement but DirecTV said they are holding up their part of the agreement, to either repair the service or refund the period of outage (they refunded me $50 twice). This is not the service I agreed to. The last time I called, I was on the line for over an hour and then got disconnected. I called back, was on the line another hour and got the same story. You can cancel. But I will still be liable for the cancellation clause. There has to be a law against this.

They are the most unprofessional, irresponsible company I have ever dealt with! You're on the phone for hours on hold. When you do speak with someone, they're nasty and completely unhelpful! I've been with DTV for a month and regret my decision to leave Charter. They installed everything wrong. I wasn't getting the best signal. When I called to fix it, they said that I had to call that specific tech to come look at it; then they tried to charge me $49.99 to just come out! Fighting for hours, they waived it. They came to drill several more holes in my walls and roof!

I borrowed a credit card from a friend to pay my DirecTV bill. After I cancelled my service, and even though they had my credit card on file, they still billed my friend’s card ($373.00). After speaking to them trying to get them to reverse that charge and put it on the correct card, they transferred me 5 times and then I was disconnected! I called back. After holding for over 45 minutes, I spoke to someone who also was not able to charge the correct card and reverse the charge made to the unauthorized card. They said that their policy is that any card ever used to pay on an account is subject to being charged. That’s poor customer service

DirecTV expects me to solve all problems. Repair service won't return calls and they expect me to pay for a service that has caused problems from the beginning.

This is twice you self-centered sons of ** throw a temper tantrum and take channels away from your customers for pure personal and financial gain. Well, we are kicking you to the curb, and going back to Comcast! Dish Network is even better than you ** wipes! You are obviously not meant to be in the customer service industry! Go get into another line of work and while you are at it, get a life!

My family and I just moved into a new house a month ago. We called DirecTV 3 weeks ago for cable. They first said they were coming on Wednesday but they didn't have the "right equipment" to install the cable. So they said they would be back on Sunday but they didn't come. Then we called again and they said they will be here Wednesday at 8-11 am. And today is Wednesday and it's 2:10, and they didn't show up again. Now I think we will go with Dish TV or Comcast.

I was hoping to save some money and get some great channels. Based on the promotion I got in the mail, DirecTV could help me. I signed up for a cable/phone line deal and was told my bill would be around $60/month for both but would receive two separate bills. They ran a credit check and said I was approved for both services by both companies. Congratulations, they would take care of the rest. They told me I had 30 days to cancel if I changed my mind or was unhappy with the service. They installed the satellite dish and when I asked about the phone, they said someone would call me with the details.

I just spent 30 minutes trying to do a simple task like order a movie by phone. After I realized the person I was speaking to have the intelligence level of about 1, I asked to speak to a supervisor. The supervisor was rude, but I finally got the deal done. They could not efficiently do a simple thing like take a telephone order. I tried to use the online system, and it kept telling me I didn't have an account. If so, where have I been sending my money every month? What has this world come to? It seems like no one can do anything anymore!

My parents moved from one house to another. I spoke with the representative on the phone (my mother had also, but has trouble hearing) and they told me the price would be the same, except for the additional TV she was having installed. Bill was the same until this month. It went from $77.21 to $108.21. When I called to inquire, I was told she was receiving a rebate of $25 per month which went away. When I inquired when she would be able to cancel the service assuming 12/2013 equals the one-year contract because she was not changing anything, I was then told because she moved, she had a new two-year contract. In my opinion, this is fraud by a corporation. The only way I have to fight is bad reviews.

I just sent this email to the CEO of DirecTV and would urge all consumers to do the same. I used to be a DirecTV customer many years back and recently decided to come back to it. So, I called 3 different times and was shocked at the hard sell tactics that are being used by your company. It is nothing short of a boiler room operation.

I did not receive the equipment pertaining to my order on the phone. When I confronted the installer, he said to call customer service on Monday and they would just switch the boxes out; he was only installing what was on his work order. Now the nightmare begins. They said they could not make the changes after the installation. DirecTV said I would have to pay for them to be upgraded, which would be $25.00 additional charges to get HD. I was told it was free if I signed up for debiting into my checking account. The quality of reception from just the box is really bad that you have to get the upgrade and then I'm not even sure if that is any better. I spent a lot of money on my TV and now I have to spend a fortune to get the service to enjoy it? It makes no sense. Then I was told I could only have one of the three boxes changed out with a charge of $168.00 to replace the 2nd one. I just want the service I ordered and get quality service for the price I'm paying. I should not even be charged for mistakes made by them. And when I complained about not wanting to pay the amounts being charged, and I requested to return the equipment, they told me an outrageous amount for early cancellation because of a 2yr contract.

When I moved into my recent condo, I was told that cable television was an amenity. I enjoyed this amenity for 13 months, and it was suddenly shut off. I called the third party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver citing it as a delinquent account. Representative Claire, with the third party company, advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasn’t brought to my attention before, and I would like to continue receiving service. She informed me that I would have to purchase new service and pay for installation. I mentioned that there already was a receiver in my condo, and I would like to just transfer my service to that one. She advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television.

I had a two year contract which expired on January 21st. I called at the beginning of January to ask if my bill was going to change at all and was told no; everything would remain the same. On January 24th, my bill came in for $15 more than before. I called to ask and was told my discount was up, but they could apply a new one for 12 months. Also, since I did inquire before my previous discounts were up, they would credit that current bill for $15. This month, again, my bill is $15 higher. When I call this time, they say that it’s a valid charge because the bill for January had already come out, and I had a balance on last month’s bill. I have auto-pay. How could there be any balance? They kept saying, “I'm sorry, I know how you feel”. My feelings are irrelevant because you lied to me. Even though it’s a small amount of money, it’s even smaller for a big company; and yet they argued with me for 20 minutes and still refused to take the charge off even though it is their error. I will be cancelling today.

On November 9th, I called the number on a DirecTV mailer advertising a package for $29.99 a month, 3 months of free HBO, Cinemax and Showtime along with a Genie HD upgrade. Also on the mailer, as part of the deal, was an offer for a $200 Visa gift card. I called the number on the mailer and asked questions about the deal. The next day, a salesman from Direct Sat TV called and asked if I was still interested in signing up for DirecTV. I asked him what he had to offer and he repeated the same deal I cited above, except he didn't mention the Visa card, so I specifically asked him about the card. I explained what I saw on the mailer and read all the details.

I requested a temporary stop to my account and paid the balance in full on Feb. 9th, 2012. I was advised to contact them after my move to have my services reconnected. I asked what I needed to take with me. They said nothing, that new equipment would be provided at my new address. I left the equipment and moved. A month later, I got a bill for two months of service I did not receive. I disputed this until May and they finally zeroed it out. In Sept. 2012, they reactivated service to my new house and charged it to my phone bill. I called them and said that I did not have equipment. They then charged me $300 to my phone bill and for services in Sept. that I did not receive.

They up charge you on everything. God forbid if you need a new receiver, they automatically renew your contract for another 2 years and don't inform you of this. Their customer service sucks. They can't get even the simplest of requests correct. Their punctuality is the absolute worst. If you schedule a morning appointment with them, be prepared to take the entire day off. If you have a premier sports channel (NFL Ticket), even if it was a promotional freebie, it will automatically renew the next season for the full price. I had to talk to 3 different people today to make a very simple change to our service and then when I flicked on the DVR receiver, they had canceled the DVR service all together which meant another call to their worthless customer service department, oh, and $10 added back onto our account.

I no longer have Direct TV and mailed back all their equipment about 2 weeks ago. This weekend I noticed that they took money out of my account. I called them this morning for an explanation and was told that it was for a final bill. I explained that I did not make a payment nor am I signed up for automatic payments. I was told that because I had authorized them in the past with that card to make payments, they used it to pay the final bill. I told them they should not just take money off of people's credit cards without authorization for a final bill or any bill for that matter without a person's consent. They are taking advantage of customers. They should send the final bills in the mail and not just take it upon themselves to withdraw payments without authorization for a particular payment.

I live in Utah and am a subscriber to DirecTV. It is bad enough that to have local channels with DirecTV, I have to pay for them every month. Now I find that DirecTV will be dropping CBS from their lineup starting March 1, 2013 and the rates will not change. CBS is the channel I watch the most often. What's even worse is no one wants to take the blame for this decision. DirecTV says it's CBS doing it and CBS says it's DirecTV. How does that even make a tiny bit of sense to anyone? I guess it's all about the almighty dollar and not the satisfaction of their customers. OK DirecTV, without your customers you are nothing. I have three months left on my contract and will not be renewing it.

My HR22-100 DVR died today and will not power up. I contacted tech support and they thanked me for being a loyal, long-time customer and had me check the things I had already checked on the DVR and they will ship a remanufactured replacement to me for $21.95. I don’t think so. I don’t care it is refurbished. I just don’t like the $21.95 shipping fees. So I asked if I could discontinue service on this DVR and send it back to them. “No problem,” the tech says, “will ship to you a recovery box at no charge.” Unfortunately, I still have another DVR that is under contract for 10 more months and I will keep it connected until then just to keep from paying a termination fee. After that, I’m finished being a “loyal, long-time customer”. I figure I’ve paid over the last 13 years to DirecTV $11,460 and I’m not going to pay an additional $21.95 to have the defective leased DVR replaced. Now, I will purchase a HD outside antenna and subscribe to Netflix. Good bye inDirecTV.

More than five years ago, my mother and I added DirecTV to our Verizon telephone service. I was always able to make changes and it was no problem. Two and a half years ago, my older brother took my mother to California, and still no problem. In May 2011, DirecTV called me with a promotion and I accepted it. The only thing I had to do was cancel the MLB package. I did not realize that until they started charging me in February 2012. When I tried to cancel that package, they told me that they needed my mother to approve it. I told them that she was not available; she is elderly and had dementia. They did not care. Luckily, I spoke to a supervisor; she asked me a few personal questions and corrected the problem.

They charged $50 for point of service when we relocated to FL from MI. First operator I talked to tried to tell me I needed new equipment. I tried to tell him I brought the equipment with me and then he wanted to charge me for it. I couldn't make myself clear to him. He was very persistent. When I started the DirecTV service, I was told there was no charge for relocating. After conversing with an operator, she agreed to remove the $50 cost but only removed half. Can you please solve this problem for me?

We signed a contract a few months ago. Before signing, I asked if prices would change over the next year (before some of the rebates drop off). I was told "No, you're signing a contract. The price will stay the same." Ha! One fourth into the contract and the receiver price went up $5, and the Choice Package went up $1. Sure, that's not much, but it's the principle of it all. I feel that if we are held to a contract and would be charged every fee under the sun if we changed/cancelled it, then they should uphold it as well.

After a year of service, I decided that I wanted to have the real "On Demand" and received an attractive offer from AT&T. When I set up DirecTV one year ago, I was forced to utilize a third-party cable company that had rights to the building to set everything up. I was told that I would need to pay a deposit for which I would receive $5 per month that will be deducted from my bill; and that at the end of my two year contract, I would be returned the balance of the deposit.

My experience with DirecTV’s customer service is terrible. For example, the bill is due every 24th of the month and the payment was sent via US mail on 19th; their system only credits the payment when the check clears, which can be 5 days after the deposit. Services shut off at 12:01am on the 24th.

This is my second complaint. I have had a contract with DirecTV for many years. Last year, I decided to leave DirecTV and go with AT&T U-Verse but DirecTV offered me a retention deal with a fixed rate for a year. Since then, my monthly premium has increased 2 times. Just recently, my monthly bill went up $5. I contacted DirecTV and the rep said they had a premium increase. I said my premium is supposed to be solid for the year. He stated they sent out premium increase letters, which I never got. How can they change my contract in the middle of it? If I wanted to cancel, they would charge me for breaking my contract, so how can they increase my bill when I have a contract? I can't wait until June when this is over. I'm going with AT&T U-Verse for sure. No more games, Mr. DirecTV President!

We recently moved twice. The first move, we were offered an upgrade even though we had a perfectly good receiver and were told there would be no charges for the move. After 4 months, things didn't work out so we moved back. When we cancelled, nothing was said about early cancellation fees or being in a contract. Then we get a bill for $380 early cancellation fees and were told we did not read the fine print. We are over 50, retired and on a limited income. We feel they misrepresented their terms and it should have been vocal so we understood it.

I disconnected my services with DirecTV last month (January 2013). I was set to move out of my current residence on 1/31/2013. I called on 01/05/2013 to inquire as to what the exact process and procedure was in disconnecting my services early. I was on the phone for 45 minutes going over the procedure. I was told that I would incur a $120 disconnection fee. I had no problems with this. I expressed my concern over not being forwarded my mail and we made an arrangement for the equipment boxes to be sent to me prior to my move out date so that I could send back the equipment promptly and my account would reflect the correct charges.

I think it is unfair that DTV has been charging me for 5 receivers for years when I only had four. Then they refunded me with $18.00 Wow! I certainly could use that! I just cannot believe this after all these years! My past due is $138.00 if I'm not mistaken. I think it is in very poor taste for DirecTV to deny ordering a receiver for me, because I have a past due balance. I explained to the CSR that I could pay it in about five days. Nevertheless, it could not be ordered and so I am stuck with no TV until I get paid. I have been a DTV customer for many years and I have always trusted their service.

I cannot use my DVD player on the television that does not have their DVR but their cable. My DVDs with their DVR on it won't play either. The movies will show, but you can't watch them because the picture is not clear and the sound is not clear either. So today I moved the DVD player to the other TV, only to realize that my HDMI cord will not work on me anymore because it is plugged. My televisions have not worked right since I've had DirecTV.

The billing of DirecTV has never been clear. It resembles a scam type of communication. It is reprehensible the treatment of the customers and the business practices they are allowed to employ with their customers. There seems to be no regulatory oversight. The bill is difficult and unacceptable as they present it. They only display mathematical additions and subtractions. There needs to be a civil lawsuit with the attorney general's office that dictate accountability with their business practices and provide decent service to the consumers. They only continue if we let them. I submit we, as consumers, take a stand all the way to the attorney general's office.

DirecTV said they reversed my money, but they're holding it! They want me to pay another $475.00, really! Everyone boycott this company please!

I signed up for DirecTV through Sam's Club. I have a contract guaranteeing me a price for 12 months. They have failed to honor this price and keep telling me they reserve the right to raise prices. I am going to my state attorney general about this. Their customer service at their call centers is disgusting - they are rude and ill informed and have the nerve to make you feel stupid.

My family has been a loyal DirecTV customer for over 13 years, maybe longer. We have been unhappy with customer service in the past but this last experience tops them all. We had been out of contract for a year or two, hesitant to sign on for another contract but when we moved in November 2012, Direct offered us a good deal with our move to sign up for another 2 years. We made the move and had an installer bring the Genie with Client to our new place.

My services were cancelled on December 14, 2012. I have not heard from DirecTV at all through the months. Then on February 17, 2013 at 10:51PM, $814.53 was taken out of my account without my authorization. I was told that this money will not be refunded unless I sign back up for service, then I would receive half. I felt blackmailed and forced. I never felt so strongly against a retailer. I did some searching on the internet and discovered that they are not accredited by the Better Business Bureau and have over 25,000 complaints on which half of them was the same situation that happened to me. I have filed a complaint with the BBB and also Consumer Reports. My next step is to file a civil suit. What you people do is clearly unethical. You all need a real training class on the definition of true customer service.

DirecTV took $158.98 out on my checking account on Jan. 27, 2013 and they shouldn't have. My overdraft fees stacked up to $434.29, in which I feel they should pay all overdrafts on this account I've acquired and should put the money in question back into the account and all fees I've got stuck with paying. Man up DirecTV and pay for your misunderstanding.

I moved from MA to AZ. At the direction of DTV customer service, I brought my receiver with me. When I moved into a new apartment in AZ, I was told that my equipment was "not compatible" with their existing installation and that I needed to get a new receiver. I returned my old receiver in November of 2012 and in February 2013, I noticed charges on my monthly statement for four movie rentals rented over a year ago dated February 2012.

Please remove the Chihuahua commercial with the hawk; no child should see this. I would not do business with this company. The person who approved that commercial must be an animal hater and should be fired!

My ex-husband (Brad) was killed on 11-6-12. On 11-7, I was helping his son get Brad's accounts together, and called DirecTV to get Brad's service disconnected. Since then, I have gotten numerous calls from DirecTV for payment on my account. I keep telling them that I didn't have an account. I didn't live there and it's not my responsibility. Every time they assure me that they won't contact me again, but they continue to call. I've gotten two calls just this morning. I've threatened them with legal action, to no avail.

I and my four children are stuck in Boston and I was not able to buy my son's medicine. We are in a hotel that I can't pay for. I need my money asap. Thomas ** is responsible for his bill, not me. My card ends in **, and I only know the phone number **. He’ll be coming out of jail next month, his mother says, then, he will pay whatever he owes.

I did not authorize a payment made on my card ending **. Thomas ** and I dated a year ago. He is responsible for this account, not me. Please give me back my $514.96. I'm a single mother and was really hurt and I need the money. Thank you.

We called a week ago for DirecTV service at our house. They were supposed to be here between 8am and 12pm, so we sat and waited and waited and waited (outside cleaning the vehicles for the most part). By 1pm, no one has showed up, so we called the customer service number to find out what is going on. The lady on the other end of the phone told us the tech came by and couldn't find our house because there are no numbers, so he left. (There are huge black numbers on all of the trailers around here.)

Let me give you good advice: do not get DirecTV. In 2004, I cancelled my service with them. I knew I would have to pay an early termination fee and was waiting for my final bill to pay it. Instead, they sent my account directly to collections upon cancellation. I received a collection notice long before my final bill. When I finally got my bill, the due date was July 27. They sent my account to collections on July 24 - three days before the payment was even due (not that I could have paid it on time, because I received the bill in August!). I had to go through hours of grief to sort the whole thing out and pay my bill.

I just saw your commercial where the hawk or eagle grabs the little Chihuahua from the woman's leash as she walks out the door. It is horrible and awful. You must take it off the air. I have never written a complaint about anything like this before. There is enough cruelty to animals in the world and for those of us who love our dogs like children, this commercial crosses a line.

I went through DTV to get AT&T Uverse. They promised me phone and internet for $34.99. However, that was not the case. I therefore had kept DTV for my TV. However, after finding out that was not the correct price, I had a bill of $64.99 from Uverse. Then still a big DTV bill. I then tried to bundle and get rid of DTV, but I couldn't, so I am not stuck with a higher AT&T Uverse bill. I would have if I had bundled all three. DTV reps are only out for their sales. Very sad. I really needed help with my bills. All I have gotten was a lot of grief. After being with DTV for 9 years, this is how they treat you. Just terrible. They lied and never helped me in any way. I am now losing money everyday.

We contacted DirecTV on Feb. 5th. We were on the phone with the agent for about 45 min. They asked me for my Social Security to see what we qualified for in regards to boxes and discounts. I provided them my new home address and Social Security number. The sales rep said, "We can't find your credit report. You don't have credit. Do you pay with cash only?" I was surprised as I have a credit score of over 750 and have plenty of credit lines with excellent standing to add to that. Why would I be able to purchase my new home without credit? It didn't make sense. I said, "I'll just try again tomorrow." I called back the next day, same thing. Forty five minutes after them trying to cross sell me, etc. and again my credit not showing up in their system, I was shocked! They wanted me to pay $399 upfront for the DVR Genie boxes, etc. I asked the agent if he can run it as if I am getting service in my current home, not the new home I just bought. Surprise, ding, ding! "You have credit. You qualify, Mr. **. DirecTV order #**."

First, they drilled the holes in my walls for installation and then could not return to install my service itself for three weeks because there were other pressing issues. Then the boxes they installed only worked about half the time. Upon calling them, they said that these are just the usual glitches that happen after set up. Press the red button and reset the system and it should be fine. It worked for about 30 minutes then failed again. Upon calling and asking for another set of boxes or for someone to visit, they informed me that it would cost $55 for a visit, plus the cost of a new box if one was required. Yes, they charge you to replace their defective equipment! I still can't believe that. So we are stuck with faulty service and really have no other option as we are unable to cancel our service for another year and 9 months. Good luck. Be wary of using DirecTV. Don't get roped in by the great commercials.

I moved from Nevada to Utah and got DirecTV in the new house 16 months ago. In those 16 months, the bill has gone from $32 to $117 for the same package, which they explained by talking real fast and saying that was just the way it was. Fine, I expected it to be $68 after 6 months and I suppose almost double that isn't too bad. On top of that, they've randomly added new channels, packages, etc. to my bill 4 times. The first three times they did it, I spent an hour plus each time with customer service having the issue corrected. This fourth time, I called after they randomly added NFL Sunday pass (we don't even watch football or sports, period), but magically, now I'm not allowed to "alter" my own account.

This is the first time I ordered (DTV). To my surprise, I could not connect another TV. I called DTV to ask and the rep in Equipment Dept that I spoke to informed me that I have to pay $198 to have another box installed. I informed him that I was not supposed to because I have a "Genie." I told him I would call the office when I got home from work. I called back this evening and the rep I spoke to informed me that I do not have a Genie, and I informed him that I asked when I ordered it and I asked the technicians and I was told that I had it. He said that I had to pay $99 to have a mini client installed. I asked to talk to a supervisor who gave me a different pricing all together. I asked him if I had a Genie or not. He said that I did and I asked why I could not hook up my other TV as it was not available during the installation. He said he was sorry they did not install it. More so, I was issued an advanced box, when I could have been issued a standard box with HD.

DirecTV are crooks! I used my card to pay someone else's bill 2 times online as a favor because they were struggling financially. That person has since cancelled their account and apparently owes them money and the receivers. DirecTV took it upon themselves to charge my card $1,300 and is refusing to give it back. They said that they read me some sort of disclaimer giving them permission to continue to use my card should the owner of the account miss a payment. This is a **! How did they read me anything when the payment was made online?

DirecTV are thieves. Here's why I say this. I have a vacation mobile in Apache Junction, AZ. I am there for less than 2 months a year. In April 2012, just before packing up and leaving, I went online and switched the account from Choice ($64/mo) to Family ($30/mo), plus I deactivated 2 boxes ($6 each/month). In February 2013, I returned to AZ and found all 3 boxes deactivated. I called 3 times because twice the rep hung up on me though I was polite but firm. I was told that they had no record of my online account switch and it is their policy to deactivate all TV boxes after 30 days of non-use. But they would give my account zero credit for the 10 months of non-use. The fine print of the contract allows them to do this.

I called to ask for pricing and they asked for my SSN to check my status on discounts. After realizing I didn't want to go through that whole process, I said, "I'll call back." But the operator did not let me go! He kept saying that he doesn't understand why I didn't want to give it out right now? I said, "I would rather do it next time," but he kept insisting (this conversation went for almost 15 min.). Then our voice raised and I felt very angry with the way he treated me, so I asked for his supervisor. However, he did not mitigate my frustration towards that operator. In fact, he was actually defending him and telling me, "Why would you not give up your info to one of the best customer service providers?" I don't know how they became the best customer service providers, but I would not want to ever call back for any service!! This is my final thought.

This is the 2nd time I have installed a DTV system and not been paid for my work. Both times, customers have had outstanding bills with DTV, and DTV wouldn’t activate receivers until paid in full. DTV does it this way so they can collect the money owed to them, figuring that once everything is almost ready to go, the customer will be pressured into paying up because of the anticipation of having TV and the embarrassment of having some poor installer not get paid. The problem is like this last time. If customer has no money, installer suffers. This is by far the worst job I’ve ever had. DTV sucks. But I’m 61, so no one will hire me 328 days till 62 and I will tell DTV to go ** themselves, along with going down to one standard box at cheapest rate (still under contract) and then calling a repairman out as often as possible to hurt DTV in their pocketbook as much as possible. If you want action, get the person’s name, location, and employee #, and then ask to talk to the president of the company. That’s about the only way to get their attention.

In early 2007, I requested HD service from DirecTV. I received the HD box before my appointment for a technician to install service. The night before the service, I called to activate my HD box so it would be ready the day of installation. The day of service, a technician came to the house and advised that he could not install an HD dish, because the hill behind my house was blocking one of the satellites needed for the service to work. He told me to return the HD box because he would not be able to fix the problem. I returned the HD box like I was told. Soon after the box was returned, I received a bill for early termination.

After being a customer of DirecTV for over 14 years, the company disconnected the Encore channels, telling me I had to pay more if I wanted to keep them. I had been told since I had them under my plan for 14 years, I was grandfathered and could keep them. After I ordered a DVR from them, they disconnected Encore and told me I had to pay extra to keep the channels. I told them that wasn't right since I was grandfathered. They said no and if I discontinued service, I was breaking my service agreement and would be charged extra. I told them they were breaking the agreement by discontinuing the Encore channels. Today, they have turned me over to a collections company which hounds me regularly; all this after I was a loyal customer for over 14 years, paid the bill promptly and returned the DVR. Yet, they still insist on having a collection agency hound me for money saying I broke the agreement when I said I wouldn't pay extra for Encore.

I received my monthly bill and noticed that was unusually high. Included were 13 charges for PPV movies. I contacted the Billing department to ask for further information as these were not movies that I had recently purchased. The response I received was shocking. These movies were watched in the years of 2009, 2010, and 2011 and I was just now being charged. It was explained to me that these movies had been stored on the access card for all of these years and that DirecTV had not processed. I am shocked that a company that is supposed to have accurate billing can charge for services almost 4 years later. I requested copies of my billing statements, but they are only kept for 24 months. After multiple attempts to have this situation resolved, they are refusing to assist. I am being told that there is no statute of limitations. Although clients only have 60 days to dispute a transaction, DirecTV can wait years until they bill you.

I cancelled my service last month as I switched to Dish network due to DirecTV refusing to upgrade me after 5 years of service. DirecTV sent me boxes to return my equipment 1 week ago. I was out of town so I sent them out yesterday. Meanwhile, I checked my account and DirecTV charged my debit card $614.83. When I called, they said that because I did a one-time payment authorization for my monthly bills, they have the right to take the remaining balance off of my card. I thought one-time payment meant one-time payment. I did not authorize a charge of $614.83. I called and asked for a manager and the supervisor was a ** and told me that he will not transfer me to a manager as the manager will not do anything. As I am typing this, I have been on hold for 20 minutes to get one. I wish I would have checked BBB when I got the service. I have always been a huge DirecTV advocate until now.

God forbid if you are behind on your bill because if you are, don't call if you are having trouble with your service. I made arrangements about paying my bill. Some of my channels, I am not receiving so I called to get some help. After they told me to go outside to check the satellite to make sure nothing was blocking it or if any wires were loose (doing their job), I was told there was nothing they could do for me until my past due amount was paid, instead of them telling me that when I first called. I don't know what is the logic behind that because if I want to continue to watch TV, I have to pay my bill. But like a lot of these companies, payment first and customer service is at the bottom of the list, if any. I will be so glad when I can find a company that cares about its customers even if you are a little behind on your bill. Customers are the only reason that you are in business. Remember that!

When we opened our account, we were told that a penalty for early withdrawal from the program would be $240 (pro-rated down) if and when we returned the equipment. We took a bundle through AT&T, phone/internet/TV. Well, after numerous problems with the bundle, we decided to cancel out and go with Comcast. DirecTV then tried to charge us $480 for early cancellation. I spoke to a supervisor (Aaron) who was the nastiest! He told me why don't I call Cassandra and ask her to give us the money difference since she is one of the people who told us the early withdrawal penalty would be $240 once we returned the equipment. They are bait and switch thieves and nasty as can be. Bottom line, their programs/equipment does not deserve to be on the market. Slow DSL, TV that goes out as soon as it rains and phone calls that keep dropping. Can't say enough bad things about both of them!

I received a letter stating I would receive a $200 Visa credit card for signing up as a new customer. I asked the sales girl when I ordered DirecTV if I was eligible and she stated yes. Well, along with a lot of other people, I did not get the Visa card. Even though I had the letter, several calls later, I was never eligible. If you google it, you will see for yourself it was a hoax. Some customers were so angry they talked about getting a lawyer. Another lie is they said I would be notified by email when my 3 months of free movies was up. I was not. Another way to get you! Be careful! I would not recommend DirecTV to anyone!

I have been a DirecTV subscriber for over a year and a half. When I subscribed, they came out and set it up. Of course, I had to bury the cable In my yard myself. The service guy they sent out was trying to get my niece to go on the next call with him to the next county in his old dirty beat up pick up truck. She didn't know him and had never met him. He looked like he hadn't bathed in weeks. I called and complained and told them never to send him to my house again. About a week after my service was set up, they cut my service off and said they would not turn it back on until the bill from the previous person who lived there was paid. They forced me to pay over $100 on that bill before they would reconnect mine. They said the previous customer had not returned the DTV boxes, so I would be responsible because it was at the same address.

My father passed away back in June 2012. Since that time, I have been going around and around with them with an early cancellation fee and of course, all of the late fees ($500 and counting). My last conversation with them in January 2013 resulted in them stating that they would be sending my dad's bill to collections or that for my convenience, the charges would be placed on my bill. I flat out told them that would not be an option to bill me and good luck with trying to collect from dad.

I agreed to a 2-year contract on January 26 along with an equipment upgrade and scheduled for a tech to come out on 2/2/13. He was a no show or call. So DirecTV rescheduled for 2/3/13 and no show and no call again! We changed our Saturday plans to Sunday to be home so they could come out. I called them and talked to them for several hours to try to resolve the issue. They finally rescheduled for Sunday. So we changed our plans again to be here and no show or call again. I have been on the phone with them again today, and they have offered nothing for my trouble. But again they tried to reschedule for tomorrow. But my wife and I work all week, and that's why we scheduled it on the weekend that was totally wasted because of them.

I paid DirecTV to send out a service tech to hook up service to rooms without existing wiring. I went to move one of my receivers to one of the rooms I had existing wiring in. I come to find that the technician had cut the cable feeding in that room. He didn't just unscrew it, he actually vandalized my house by cutting the cable. I believe this was done so when I did go to use this room, I would have to call and pay again. After talking to 3 DirecTV employees, each said I would have to pay a service charge of $49.00 for the tech to come out.

I'm beginning to wonder if there even is a customer service department at Direct TV. We bought a PPV movie that is available to us until May. It is currently stuck on the 5-minute mark, and I am on hold with DirecTV. The last time I waited for someone to help me, I waited for almost 1/2 hour. We are pleased with the quality of the picture we receive on the satellite TV, but wish our service was with someone other than DirecTV. I miss the days when COX cable's customer service would immediately answer our calls and help us resolve problems. It now has been 12 minutes that I have been on hold. I will wait it out and let you know how long before, or even if, they answer my call.

When I signed up, I told the agent on the phone and the guy that installed my equipment that I would be purchasing a new TV in a few weeks. They both told me that I would be charged an additional $6 a month for an additional box. The agent and installation representative both failed to mention that an additional box would cost $200 if I did not sign up for it at the beginning of my service. The installation representative set up my service for 3 boxes. So why did he not tell me a 3rd box would cost $200 during installation? I think that is very important information to know upfront.

I have had DirecTV for 2 years. I called on 1-31-13 to cancel my service. I went with Dish because of cost and they provide internet service. I was told by DirecTV service rep that we would be billed $20 per month through July 2013 because we changed the receivers after our initial setup. I explained that the receivers were causing nothing but problems. We did not receive HD programming even though we were paying for HD programming. The shows kept freezing up. They upgraded from a regular DVR to an Advanced DVR. Nothing was ever said about how we would need to start a new 2-year contract.

I have a stain in my ceiling under my satellite. I have been trying to get this thing worked out since December 2012. When the stain first appeared after a storm around three years ago, I contacted DirecTV but nothing was ever done. The spot is in an area in my bedroom that I rarely look at the ceiling. I have been promised by email and, now, by phone that someone will come out but nothing has been done,

DirecTV's Movie Money discounts aren't really much of a discount, but before I explain that let me first start at the beginning with my experiences with DirecTV! When I ordered DirecTV by phone, I asked for the Choice Xtra package which came with 3 months free HBO, Starz, Showtime, and Cinemax movie channels. When the tech arrived to install my equipment he showed only the Choice package. After explaining what I had ordered, he set me up for the correct package, however, when I started to view my stations the only movie channel I had was Showtime. When I called to inform them that the other channels were missing, I was told that they were a sign-up deal, and since I had the Choice package when I signed, up I didn't get them.

I was quoted a price of $29.99 for cable service by a sales rep. At that price, I decided to sign up for the service. The sales rep told me my service would never be over that amount. My bills have never been that price, sometimes double. I have talked to at least 5 different customer service reps and they all tell me the bill is what it is.

I did make a couple of attempts to watch movies but the movies would not play. I finally called DirecTV and was informed that to watch a pay-per-view movie, I had to call and have them (DirecTV) to authorize the movies so I could watch. I never called for authorization. I though tit was too much work to watch a movie. I only watched free movies on the free weekends they offered on the HBO or ShowTime channels. I never watched a pay per view movie and I am being threatened by Collections to pay a bill I never incurred.

I was with DirecTV for 8 years and paying $70 a month for a low-end package. I called to see if as loyal customers, we could either get upgraded to a DVR and/or a lower monthly charge. I was told that we could drop to the next package which was the lowest possible and save $10 a month and that yes, we could get DVR but it would be $300 including installation. I didn't feel the loyalty since new customers got it for free, so we switched to Dish. Then 6 weeks in, still no refund for my balance so I called about it. Then as the assistant was looking into my refund, he tried convincing me to return to DirecTV. He said that we could get the new Genie DVR for free with free installation and all. Really? Where was that offer when I called 6 weeks ago?

I have been with DirecTV since 1995. During the first 10 or so years, we were fairly happy with the actual program content vs. commercial time for the shows we watched. I have been tracking that ratio recently and now on most of the shows that we watch, there is actually more commercial time than actual show time. So I guess I am paying almost $100 a month for commercials, and then I found out that we were not getting all the high definition channels that we have been paying for over 4 years. They suck! We're seriously thinking about canceling and just going back to regular broadcast. It's in high def and public TV has better programs than these fake reality shows that are all set up anyway.

I have had DirecTV for over 12 years and have never had them come out to fix anything except put up dishes. I even have the monthly service charge on my bill just in case. I am getting older and have lost one eye and am hard of hearing, so instruction over the phone are almost impossible to do. Here is my complaint: I had a person out and they said I was not getting the HDTV (picture quality) I was paying for. I called DTV and told them the TV was hooked up wrong. They hooked up the box when they hooked up the dish. They said I had the wrong cables and they would be glad to sell me some. I asked to have someone come out to install the cables and check the hookup. They said they would have to charge me $49.95 to come out.

On November 14th, 2012, we cancelled our service with DirecTV after over 20 years of service due to complete negligence and incompetence on their part in regards to their billing issues. With a "one hand doesn't know what the other hand is doing" problem, we have spent hours upon hours over numerous years on the phone with their customer service, cancellations department and various supervisors trying to rectify the issues, only for it to culminate in absolute frustration and finally cancelling the service. Since November 14th, their billing issues have only gotten worse; first, charging us an early cancellation fee of $300 attributed to a contract that we never entered into and then sending us two TiVo branded DVRs which we didn't order. Calling back on the 19th of November, we requested RMAs to return the DVRs we didn't order and confirmed their waiving the early cancellation fee due to unjustified charges and insufficient notes apparently going back to February of 2012.

I recently moved and was previously very happy with DirecTV, but I can't recommend them anymore. When I moved, I was offered a deal for $52.99 for some basic channels and DVR service included. An additional 5 would be reduced with a rebate if I went online. I agreed. The technician had the wrong address (so I took off work only to discover they were in the wrong city). I've not received my agreement or any bills in the mail because they keep sending it to the same wrong city (which then have acknowledged by phone). Yet they refuse to "resend" them (according to the supervisor I spoke with). The website did not allow me to log on using my email and account number (but they keep emailing me information from their company so I know they have my email on file somewhere).

I had the system installed, but I had no internet. I was advised to have Cincy Bell come out and install the wireless and then call them back so they could connect the two. They never told me I have 14 days or else, it's no longer free. It's $69 now. It took Cincy Bell 3 weeks to install. They admitted it was their fault for not telling me, but said they are not responsible for the tech and I must pay. They finally sent me the kit to install myself, but they put a disclaimer on my account that if I ever need a credit, I won't get it! The company is a joke, and now I am stuck for another year and a half. Plus the install kit doesn't even work. So now I will have to call service and we know how that goes!

Customer Service is rude, local channels are blocked quite often! If the weather is even mildly bad, you lose partial service always and a lot of the times, you have no service! During some special events, local channels are blocked as well! This is the worst experience I have ever had with any TV service! Stick to cable! I wish I had!

Repair loose dish on pole mount - I know what the problem is. They will not listen; they keep making me do tests, even with maintenance agreement. Now they won't even make a trouble ticket because it is raining - it always rains in Washington.

My story is long and oh so frustrating. We switched from Time Warner to DirecTV because we got a flyer stating that we could get 3 free HD DVR boxes with free installation for 30 or 50 bucks a month (some outrageously fair price). We get the DirecTV guys to come install the boxes, only to find out there are standard boxes. After months of trying to fight this, we get "We would need to charge you $20 to your existing $50 monthly payments and you would have to renew your 24 month contact." That's where they get people, as I'm reading all these complaints. They want you to be in their hellish relationship with them for two more years. It's like a terrible marriage with DirecTV playing as the psycho spouse. Just walk away from this. Go to Time Warner or whatever the other cable company is. I have to get up at 4 am to watch soccer matches in Europe and the quality isn't HD so it's pixelated. So frustrating.

I have never hated a company as much as I do DirecTV! I was a customer for 5 months of pure hell. My bill was never correct. I had to call every month to get it corrected only to have the same problem the next month. I always paid them with a money order and kept the receipt each month. My 5th month of having DTV, they sent me a bill for 2 months. I called and was told I had not paid the previous month's bill. I had my money order receipts to prove I paid every month and was never late. I mailed copies to them. They stated they did not get the copies. I faxed copies to them twice but they said they did not get the faxes. I knew better. I called my credit card company (American Express), the one DTV had on file, and told them I planned to cancel DTV's account and to put a note on my account not allowing charges from DTV. I was assured three different times by my credit card company that there would be no charges allowed from DTV. I cancelled my DTV account and ask for boxes which they did send. I knew to get a tracking # when I mailed them back.

I lost a job in 10/12 and called DirecTV to cancel service, because there are more important services like gas and electricity than TV. They tried everything they could to try and keep me as a customer, but frankly, when you can't pick money off a tree, no deal would work. Anyway, they did not cancel my service until 12/13/12. Jan. 4, 2013, they took $214.78 from my bank account without authorization. When I called, they stated it was for equipment that was not returned. However, when I questioned about the box to return their equipment, in their own records, the box was not delivered. A week later, I received the box and sent them the equipment for which they had informed me they would return my money in 3-5 business days.

I have been a DirecTV customer since June of 2012. I have had problems with this company from the beginning and have tried repeatedly to escape from their contract. Within the first month, I had to order 2 different receivers due to defects. The second one required me to sign a new 2-year agreement for the box. I was anticipating being able to watch my DVR'd programs on any TV I own according to the commercials but it turns out that if someone is watching something on one DVR, then I cannot watch any of my recorded programs on another TV at the same time.

I helped my sister get DirecTV. I told them to only use my card once and the salesperson swore up and down they would only use my card once. But instead, they hooked up auto pay without my permission. So every month, the money came out of my account. My sister and I both called them numerous times to stop and they told us they would but, once again, the money kept coming out. I called my bank to put a stop payment on the account but one month later, the money came out again. So now, I have been fighting with them to get back over $2,000 from them that they took from me.