DIRECTV Reviews

Well, when changing to Time Warner for their lack of service, we were charged over $400 for breaking the "new" contract we had supposedly signed up for (which perfectly made no sense being that we had been with them for what seemed forever). DirecTV claimed the installer mentioned it. Wrong! That may be their policy to have the installer mention it but no such thing occurred. So next they stated, "It's in the contract." It very well maybe; however, what about their part in all this? After all, we were loyal customers for years and only when they stopped providing the service we have had, the "Lakers games" did we switch. So then my question is, why should we have been charged over $400 for "breaking the contract" because they in essence broke theirs first, that of providing us with a service we already had?

DirecTV should be expected to display professionalism when asking customers who are switching, "Why are you leaving us," and the customers reply because they failed to provide a service (their reason for it is irrelevant) and they should undo any such, "You broke a contract" charges. For the 2 reasons already mentioned, they failed to make it perfectly clear to the customer that they were signing a new contract. And they broke their service to the customer, especially when it's a customer of many years. Shame on them! Customers aren't "always right," yet where's the professionalism? I don't buy this garbage, "If we reversed those charges then we would have to let all the other customers who break their contract do the same." How would "all those other ex-customers know?"

Honestly, what householder makes the subcontractor wait 1/2 hour or more while one reads it? And another vital question, why is it the subcontractor who comes to install the boxes who presents the contract to sign and read at the end of the installation rather than the beginning so that the individual has time to read it, should they choose to? Customers tend to trust large companies. Why should companies take advantage of their customers? I want the more than $400 they charged my Visa. They stopped (for a time) providing Lakers Games first, so we had no option at the time put to go find another provider. It isn't our fault that we acted quickly while they fiddled around trying to negotiate with Time Warner. I want the over $400 they charged our Visa.

At 4:15 pm, we called DirecTV again and spoke with a repairman in Tennessee, who was nice. He informed us he would type "urgent" and again send a message to the repairman to call us. I then spoke to his supervisor who was essentially powerless to help at all. She even had the wrong telephone number on the account despite verifying the number three different times. The repair guy never showed. The supervisor continued to tell us "I understand, sir." Really? We took an entire afternoon off work, and you understand? She could do nothing to keep us as customers. Management in this company is not empowered at all. This was an example of a company that will eventually fail if this is the norm.

The installation of the dish was to occur today, 12/29. Late last night, I received 2 emails with data regarding my contract as well as the particulars of my order for services. I called DTV this morning to confirm my interpretation of the emails as the verbiage did not appear to reflect what I had been told by phone. The person this morning told me the installation was $9.50. My first 3 months would be billed at $49.99 after which my rate would be $119.99. In addition, the cost would be deducted from my credit card automatically each month. I did not agree to any of the above. I immediately cancelled my appointment to have a dish installed and expressed my disappointment at the obvious attempt to mislead me by the company.

I am a small business person. If one of my employees treated any client of mine as I was treated (dishonestly), whether a new or existing client, that employee would be fired immediately. It is incredible to me this sort of thing is allowed to occur. I specifically asked the first person I spoke with if our phone conversation was being recorded and was assured such was the case. I can only imagine that too was a lie.

When I called, they argued with me about what county I lived in based on my address and the Nielsen Media Research. I called the FCC and filed a complaint. I also sent an email to Nielsen. I am a grown woman and know what county I live in and in which county I pay property tax. I have spoken to DirecTV at least six times in the last couple of days. The last representative basically called me a liar and laughed at me. That was the final straw. I will be checking with Dish Network to see what they can offer.

Today I received a call trying to get me back as a customer. I told them that I wouldn't deal with a company that took my money fraudulently. He said that he couldn't give me the money they took back unless I signed up again as a customer. They settled a lawsuit in 2010 for this very practice and have obviously continued in this practice.

Has anyone tried the BBB, Call for action, Attorney General's office? I did get their legal dept address: DirecTV Legal, Po Box 915, El Segundo Calif. 90245. I feel like if people made them accountable, they would change their ways. They treat their customers like crap because they can get away with it. I will do my best to change that. Anyone with me?

DirecTV are nothing more than thieves! When calling to inquire about these bogus charges, I was given a ridiculous excuse that those charges were read off the card reader in the receiver, and they hadn't charged me prior and thought they'd do that for me now! Are you ** serious? Let me send you the bounce fees charged to my account, the NFS charges when I tried to pay bills due - Why? Because there was no ** money in my account to pay them! And the great feeling I got at check out tonight when my card was denied! No Christmas this year! Thanks for nothing!

Anyway, I no longer rent because I wanted my home to myself and my mate. We don't watch a lot of TV and decided to cancel early. I found out DirecTV had been renewing my contract each time I would make the slightest alteration to my equipment. Mind you, this is equipment I would purchase from a third party reseller and then I found out the equipment was still not mine to resell on eBay. Good lord, did I want to jump up and stick someone in the neck with a fork?! So now DirecTV wants $360 for early termination and wants all the equipment back even though I paid upwards of $400 for the upgrades out of my own pocket. I said, "I do not agree." They said, "We do not care." So I used my card (the one with the 16 digits to pay DirecTV) to chip away ice from my driver side mirror tonight and wouldn't you know it? I lost my card on the interstate and called the bank to report it lost. Oh horrors!

Like I said, I own my own home. I don't need stellar credit. I have all I need and pay cash for what I want. If I need credit, my mate will step up. I don't want DirecTV any longer, especially when they are running such a sneaky racket. You can try to get that fee from me, DirecTV. You can try all you like. You'll never get it.

When we received our bill in October, my wife discovered that our bill was substantially higher than what we expected, so she called up DirecTV and cancelled the trial. What they did was cancel the movie channels and continued to bill us for the NFL Sunday ticket to the tune of $49.99/month. When we discovered this, we called DirecTV to credit our account on the erroneous charges. They informed me that this was what we agreed to based on the notes from the outside company, and that if we tried to cancel, we would be hit with a $300 cancellation penalty.

I've got to think we are not alone. We now have to go through the process of writing a letter and mailing it (yes, mail with a stamp) to the DirecTV Dispute Resolution Center in CO. They will get back to us in 14-21 days after they reviewed the case. I'm not sure if anyone else has mentioned this scam. Either that, or they haven't noticed it yet and DirecTV is reaping the benefits of these charges. I think it is very unfair that if I dispute the charges and refuse to pay, they can attack my credit rating. But if I send them a bill for all of my time they wasted disputing this issue with multiple phone calls and now a letter, and they don't pay, nothing happens. I work for a big company, and I would never treat our loyal customers in this way. I'm just throwing it out there.

They came the following week which I didn't schedule. The tech said, "Since the signal is strong, you might need a new receiver." But he didn't have the receiver that I had which he claimed was a "newer" version. After he tried to get me to downgrade, he finally said, "Oh, I have one in the truck but it's used." At this point of hearing his speech on downgrading and hearing him make calls to other techs to see if they had the receivers, I finally said, "I'll take the used receiver." At this point, I wanted him gone which by the way he used my bathroom and was on my couch as if he were home.

He finally connected it, only to call DirecTV and tell me, "Since you have a past due balance, we can't connect it." Mind you, they were a week late and I'm not getting the service that was agreed upon. They want me to pay full price for half service! After the man said whatever in his native tongue, he left but connected back the half ** box. I called DirecTV back and a lady assured me that because they missed the actual appointment, they would send someone back and bypass it.

Surprise, surprise! No one showed up, no one called, nada! A few weeks later, the problem was still occurring so I called again. Mind you, the balance was paid. The account is up to date and no tech has come to switch receivers. They now tell me "We can't send a tech out because of a past due balance" which by the way is a week late because no one has sent a tech to fix the problem, and why pay full price for messed up service?! After speaking to the machine for ten minutes because no actual human picked up, I got a really sarcastic CSR who was supposed to be the supervisor tell me "it's a policy to not send out Tech Support for a past due balance."

Cablevision, Dish and even Time Warner would never say something like that because at the end of the day, I'm a customer; I have been for a couple years and always pay my bill when the service is running like it's supposed to. I will not pay for half ** customer service or for a service which is not working properly.. If you couldn't talk on your cell phone, would you pay the bill? What type of company is this? Come fix your equipment and then you get your money which I have no problem paying, but I'm leaving this horrible company and going back to Cablevision. For what I pay for one box at DirecTV, I could have cable, phone and Internet with Cablevision, Time Warner and Verizon. DirecTV is awful, the most disgusting company, period!

A week and a half later, they received the other three, but for some reason, apparently to remain un-clarified, the fourth receiver box was never generated. When asked if they could expedite this box more promptly, I was told she'd have to talk to her supervisor. When I asked if there was somewhere I could take it and drop it off, I was told yes, but it would cost me to take it to the Post Office if I did. Now, they have to have all of the boxes to total out my account for which they owe me $13.60, as long as I don't have any unpaid PayPerView movies on my cards. Well the box I still have didn't have Payperview capability. I haven't ordered any Payperview in over a year, after they offered me a special price if we ordered three movies in the month of Dec. 2011. Afterwards when I didn't get the offer on my bill (billings are two months behind), I had to go back and prove that they had that offer in the first place.

Then I was told one of my movies wasn't Payperview; it was called something else. Bah, What? They did give me a $10 credit on my bill after I complained profusely! We never ordered another movie and my bill reflected me paying for the ones I did. So if they try to charge me for additional movies, I will rain fury upon them. They are keeping my account with AT&T from being totaled out, therefore causing me to be late on my final bill to them. This company has crappy customer relations and apparently doesn't care if you use them or not in the future. We thought Dish was bad, but Direct is far worse!

A month later, we got a bill from them saying we owed them $40+ for our last month’s service. After arguing with them about this to no avail, we finally gave up and paid the money to be rid of them. Then yesterday in the mail, we received yet another bill from them for Pay-Per-View movies they say we watched in 2008. Yes, that's right, four years ago! How can they possibly charge us for something that old and not prove to me that they hadn't already billed us when these movies were watched? I think the business practices of DirecTV stink to high heaven!

After he was finished installing the system (which he made a mess and seemed to not care one bit about it), the installer showed us how the system worked on the downstairs TV. I asked him to show me on the upstairs TV since that is the one I watch. Come to find out that on my TV I can’t pause live TV; I can only do that downstairs. I said I just paid another $99 to have the "whole home DVR". He said I would have to rent different receivers for a one-time fee of $299 for each TV and a $10 a month charge for each TV to do that.

Coming from Dish Network I thought "whole home DVR meant pausing live TV in the whole home, not one TV. Ticked off again, I asked him to move the downstairs receiver upstairs since I wanted to pause live TV up there. He said since it was already installed, he could not do that. That was just the 1st week of dealing with DirecTV and in my 1.5 years with them, I have had two correct bills and have spent several hours on the phone with them fixing their problems.

This company is the worst I have ever dealt with. Just within the last 48 hours, I have spent 4.5 hours on the phone with them. We had snow yesterday and it whacked the dish out of sync somehow (and no, it isn't full of snow, I was only asked this 21 times by customer service). After 5 phone calls for several hours of them trying to have me, their paying customer, fix their problem, I finally got them to send a tech out but then they wanted $50 for it. I told them to come get their equipment out of the snow bank then they transferred me to another person who is sending a tech out at no charge but not till the 26th. That will be 19 days with no service. It took me 48 hours to convince them a tech needed to fix it and that the dish was not just full of snow and now they are telling it will be weeks to get anyone here. This is the type of company to stay away from. Steer clear, very clear, of DirecTV. I can’t wait to dump them in 5 months.

The following day, my service got cancelled and I had to call them to find out what was going on. They did not give me any offer but reinstated my service. I received two empty boxes in the mail, so I called back to make sure I was scheduled to be cancelled on the 13th. The CS rep said it was not on there but would be happy to put it back on schedule for cancellation. All this took place between the 1st of Dec. till the 7th. Again, two different agents from the Winback dept. called me to stay with them with new customer discounts and this time they gave me the offer which totaled $51.99 per month and also included 3 months of premium services free. Again, they said they had to disconnect the service 24 hours to get the deal to which I agreed.

After 24 hours, the service was on but I did not have the premium services. They told me to wait 24 hours to get them. In the meantime, I called Dish and cancelled my installation. When I did not get the premium channels today, I called back and the CS agent worked with me for 20 min and finally said he was not able to change my service to the agreed upon price and gave me another number to call. The agents there refused to give the agreed upon price saying it was not available to me, even though they had the notes in the system. Even the supervisor tried to get me to sign for another contract with a higher price; I refused.

I called Customer Service to file a complaint to the manager but was told he was busy. It was then that I found out that they had changed my bill even higher than what I was paying up to Dec. She said because I cancelled my service, the discounts I have previously received on the bill were taken away and I have to pay full price. I tried to explain to the rep that it was not cancelled by me but the Winback dept. She refused to listen or change my bill to the previous amount. Even after an hour's wait, the supervisor did not help me with anything.

After several minutes reviewing my account information, he informed me that there is not much they can do to assist me with due to their reason of not being able to renew their contract with Jade World and that there are several other customers having the same problem as I do. He then proceeded with telling me that he could help me to cancel my account without early termination fee due to that reason (no longer able to provide those channels). I went ahead to confirm with him before letting him cancel my account. He said he would have to transfer me again to another account management regarding the cancellation. I told him it was okay and to make sure he would document our conversation before they do the transfer. He agreed to it and my call was sent to another person.

This time, a lady asked me again about my concerns today. I went ahead explained it over again to her. She informed me the same problem they experienced with Jade World as the prior account specialist. I informed her that I totally understand and she told that she could help me with the cancellation process. Again, I confirmed with her about the waiver of the early cancellation fee before I let her proceed with it. She told me that it would be no cost to cancel the account and she will document that it was due to the reason that DirecTV could not continue to provide those channels. She said the service will be discontinued at midnight and after that, an email confirmation will be sent to me about what we have talked about. So, I have confirmed twice regarding the early cancellation fee would be waived and that they would document my account.

Nonetheless, the early cancellation fee of $420 showed up on my statement. I knew I just have to call them right away to dispute this matter. So, I started callings from Saturday, Sunday and until today (Monday). Each time I called, they put me on an extended hold time and then disconnected my call in the middle of holding. I have asked to speak to manager/supervisor again and again but each time, those representatives kept asking me the information over and over. They kept telling me the manager/supervisor was not available to talk to and I would have to request a call back. I have not received a call back from a manager/supervisor as they said. I have spoken to more than five representatives and none of them was able to assist me in a professional and ethical way.

Whenever I tried to explain my situation, they would tell me lies and tried to put the blame on me. One rep would tell me that I was misinformed by them and there were no such thing as waiving the early cancellation fee because of that reason. Another rep told me that I'm bound by their contract no matter what happened to their channels. To make matters worse, they said there were no notes or record of me talking to three people on that day about the waiver but only the cancellation note was documented. After more than six times attempting to speak to a supervisor, I called another number I found online and was able to get a hold of one. Again, I explained the whole situation over again. He said he would need to review my account and let me know what could be done in helping me.

After several minutes of waiting in silence, he told me that the fee would still be valid because I cancelled the contract early. I kept telling him that his employees informed me about Jade World problem and offered me to cancel it without penalty. Again, he informed me that there were no documents on that matter and there are no such things like that. So another unsuccessful attempt to resolve this matter over the phone, I went ahead and e-mailed DirecTV about the dispute hoping that someone would have more sense and time to review my account to give me a fair and professional reply. To my surprise, just within 15 minutes of submitting my email, I received a reply from the company. The reply was just in general of telling me how my contract and agreement were and that I have to oblige by it. It wasn't helpful at all.

So, I called the corporate office and spoke to an administrator who said she can help me with the matter. However, not only was she not helpful, but she kept repeating my obligations to the contract I signed and would not able to continue to discuss my complaints any further. When I asked for the record of my call on November 26 and the content of the conversation, she denied by saying they do not have any notes/documents and were not recording it. No matter how hard I tried to resolve this matter with them, instead I received no cooperation and unprofessional treatment in return. It was like they are trying to let me know that I have my service cancelled, therefore I'm not entitled to receive their customer service anymore.

After reading all these complaints here against DirecTV, I could not agree more than enough with people here. I would never do business with DirecTV again nor refer them to anyone. They have lied and deceived me over and again so that they could collect their fees. To many people, $420 is a big amount of money to waste away just like that, especially when you were unfairly misled to it. DirecTV is just too unscrupulous in their business and how they treat their customers. I hope that those who were mistreated by DirecTV would come together and file a lawsuit or action against them.

Somehow, they "accidentally" took $139.99 off my card that they had on file 2 weeks later. They refused to refund; they would only credit my account. The rep said that I wouldn’t have a bill due until December with the credit. This wasn’t true. In October, I had to pay $34.70; in November, I paid $32.60; and in December, my bill is $101.58. I have called every month I have had this service, at least 4 times a month. I am always transferred from one rep to another until, after 2-3 hours of hold time, I hang up. The only info I have been given so far is that my contract was "changed" when they discovered no internet could be provided. I wasn’t notified of the billing change. They told me too bad.

I have been asking since late September, 2 1/2 weeks after they hooked up the cable, to disconnect service. They are going to charge me $500 for an early cancellation fee. In 4 months’ time, after I pay the December bill, I have paid almost $350 for service that was supposed to be $49.99 a month. Even with taxes applied, that’s over $100 more than I signed up for! I contacted the BBB a week ago and haven’t gotten a response. Does anyone know of anything I can do next? Or, am I just stuck paying a lot more than I signed up for? Thanks for any advice!

Upon returning, she explained to me that she could cancel our service for us and waive any early cancellation fees due to previous issues (not included here) that we had experienced. (We had problems with their service/support from day 1). I told her I would have to call back and she said she had noted our account and if I decided to cancel, I needed to speak with the cancellation department. Okay, that was fine, right? I spoke with my honey who had found a great deal on cable for our new location, so we both thought cancelling would be the best option. I called them again just to inquire about the cost of moving. This time, I was told it would be like $499 to move. The cost went up with each phone call. After speaking with the rep, I was transferred to the cancellations dept. I spoke with an agent there who agreed and confirmed that yes, we could cancel with no additional fees. She confirmed that our early cancellation fees would be waived because of the problems we had experienced.

This is what happened: Almost 4 months later, they debited my account for over $300. My billing online said my balance due was $0 when I had checked it last. I paid the last bill in the month that we moved. It turns out that they did not even disconnect our service at our old address until November, when in fact, I ordered it to be cancelled in July and was scheduled to disconnect on August 1st, no later than August 3rd. They disconnected the service in November for non-payment. Really? Non-payment, huh? Well, I guess that would be the case since they left the service connected, just as if I had never even called them.

They now want to collect over $800 from me; $300 of which they have already taken from my bank account; $400 of this is an early cancellation fee (which I was told would be waived) and the additional amounts are for service during the months after the cancellation date. They mailed the equipment boxes to the old address which made no sense because while talking to the cancellations department, I gave them our new address. Neither their agents nor their corporate office has offered me any assistance in correcting this. They say they have no record of me calling them. How can that be? So they have no record of my cancellation but they had record of me calling to inquire about moving. I will probably never see the money they have taken. Maybe $300 isn't a lot to them, but to me, it was for my electric bill and phone bill.

Knowing how many complaints this company has against them and knowing they have already gone through a class action lawsuit, I would think their corporate folks would try and work with customers instead of doing the same old thing over and over and over. I'm a customer, so I am wrong. This has got to be one of the most dishonest companies I have ever dealt with in my entire life. I personally won't be doing business with DirecTV ever again, nor will I ever refer anyone to them. Their reps are anything but helpful. They are rude and I guess they think it's okay to process unauthorized charges because of how their customer agreement is worded. That might apply in some cases but in a case whereas their reps promise something and the company doesn't deliver, it looks to me like they are the ones that should be wrong, for once. Beware of this company. Do not do business with them unless you want to be ripped off. Thanks!

I have requested they either produce a signed contract or remove the termination fee. Needless to say, I have been getting the runaround and they have charged me the termination fee with no evidence of a signed contract. I fear my only recourse is to hire a lawyer and fight the charge but DirecTV knows this would be cost-prohibitive, so they can get away with this unscrupulous practice. The sad thing is that if I decided that the home theater PC was not meeting my needs, I would have returned to DirecTV. But after this horrible customer service experience, I will never return to them. They may get my termination fee but they will never again get my business. Why companies fail to see the bigger picture that good customer service trumps unnecessary fees is beyond me. Bad customer service will destroy a company far faster than unnecessary fees will make them successful. If you are looking for a cable provider, I suggest you look elsewhere.

OMG, how can they send incompetent people to do the job?! The guy spent 8 hours installing the dish on the roof and connecting cables in the attic. He damaged our ceiling (it cracked and popped out 2 smoke detectors). At around 8 pm, he still wasn't finished. He ended up drilling a hole in the ceiling for cable, because he couldn't figure out how to install it in the wall. Finally when he thought he was, the receivers wouldn't pick up the signal because he screwed up with wires ("I probably missed something as always," he said). The whole time he was on the phone with supervisors telling him what to do. So when he said he would be back the next day, I asked him if he was going to bring help. He called his supervisor and got a yes.

The next morning he showed up alone again. He was again on the phone with Support the whole time. It is now almost 10 am and he is still here, and at this point I'm just angry. I can't again go anywhere or do anything I have planned, and who knows when the guy is going to leave? Thanks a lot, DirecTV for ruined days off, a hole in my wall and cracked ceiling and no reception for 2 days.

After an hour of arguing with the highest staff member, Clint, about how I'm being charged for their screw up and how my rent check is going to bounce because they borrowed my money, and I'll have to pay $25 per day late fees for their employees not doing their job and not knowing how to spell or type. (I remember repeating how to spell my street multiple times.), they still refuse to refund my money until 27 days give or take with the holidays. Are you kidding me! Don't buy DirecTV unless you plan to keep it for a lifetime!

I went online and found out what I had to do to fix the problem. After this was fixed, I found out my whole home DVR was not working. I called them and told them my original work order was never completed. They seemed very concerned and told me they would send my case to Case Management which is a department that handles problems that were not fixed. After speaking to Case Management, they assured me their technicians were different than DirecTV's and they were 100% certified.

I had another appointment today from 12-4. I was working but had a friend stay at my place. The technician came out and didn't even try to get into my building. He said he couldn't get in when we have a concierge service that is always available. After I called him back, he informed me he was not certified to work on my building. He didn't even know what the problem was and said he couldn't fix it. He said they would send someone out. After speaking to Case Management over an hour, no supervisor called me back like they said they would. They couldn't get a technician to call me back, and they couldn't get a technician to come out today. I would like to cancel my services, but they are telling me I will have to pay a termination fee. I want to cancel because I am not satisfied and they are not able to fix the problem I'm having.

There is no such form on their rebate site. In addition, when I called about it (again the phone # on the sheet I received in the mail), I was told that I had called the wrong # to receive the rebate card. I emailed them and asked for an explanation. I told them about the service guy, the wrong box, and the rebate. I even told them I specifically asked about the rebate when I called and placed the order, and was promised that I would receive it. Again, I get the same response - a form letter via email back and another one (same letter) in the mail saying that I did not call the correct phone number. I will warn all of my friends and family that they are the worst company out there and will be contacting every agency that I can to let them know about their fraud, from the BBB to the Utilities Commission!

Somehow, they "accidentally" took $139.00 from my account with the card they had on file the next day, even though no bill was due and I had already paid my initial fee. They refused to refund; instead, they credited my account. So, at $44.99 a month with tax, I was told not to expect a bill to be due for almost 3 months with a $139.00 credit on my account. From here it goes way downhill. I am now being charged $72.98 a month for service instead of $44.99. When I called to ask how I owe so much with a $44.99 a month package, I was informed that they changed my contract when they learned I couldn’t have the internet service they set up for me.

I asked to cancel my service and was told I will have to pay a $550.00 early cancellation fee. Is this legal? Can they change my rates after I sign the contract, and then refuse to let me cancel service? I have called them 5 times now in 2 months and am transferred from one rep to another until I just give up and hang up after 3 hours on the phone. I have had service for 3 months, and when I pay my current bill in a few days, I will have paid them $246.98 in a 3-month period! That’s twice the amount I signed up to pay, and I can’t get an explanation why I am paying so much. Who do I contact to report this bait and switch they have pulled on me? Any advice would help! Thank you!

This was the second misleading incident I experienced within 6 months. DirecTV finds anyway to mislead their customers to squeeze whatever red cent they can. If I could cancel my service, I would but I'm under contract. At least cable companies jack up their prices upfront and you know what hit to budget for each month. DirecTV will surprise you with their scams! I do not recommend DirecTV.

I was then transferred to a bundle specialist. She asked me what I had and who I would like service with for telephone and internet. I said it would depend on the options of U-Verse vs. AT&T. She told me that I could have the same service as I have now, with an increase to the fastest internet for a monthly fee of $69.99 for the first year. I agreed.

Once I had DirecTV installed, I called and cancelled my TV portion of U-Verse. That was when a U-Verse representative told me that my monthly bill would be $114 per month. I asked about the bundle that DirecTV had offered? I was told that DirecTV was not authorized to quote any prices. I then called DirecTV customer service. I asked to speak with a supervisor to cancel my service if I could not have the package we agreed upon. I was transferred to a supervisor, Andrew, at the Colorado office. He agreed with me; however, he said that he was not authorized to offer prices for U-Verse or to cancel my service. He said that I would have to speak with the person in charge. I was transferred to Robert. He was no help. He told me that the only way to cancel the contract was "if there was no line of site or military deployment."

I said that I was misled into agreeing to a contract under false pretenses. I then asked to speak with his superior and was told he was the only one. At no time did he offer any additional services, discounts, or even an apology. I have had DirecTV two times. This will be the last. I see that settling the lawsuits for poor customer service has not had an influence on improving!

My first problem: I could not add the offer to my cart. It claims that it was in my cart but upon checkout, it was not there and asked me to go back and try again. I went back and that screen claimed the item was already in my cart. I clicked on the cart, not there. So, I contacted DirecTV through their online chat assistance. The man told me that I have to call the 800 number on the screen as this deal was not eligible to be done online (though it clearly states that you can).

My second problem: None of the representatives knew anything about the Costco deal, though it is plastered on their promotions page of the website. After being transferred several times, disconnected several times and after three hours and fifty minutes on the phone, I finally had someone take the order correctly. The first guy who took the order insisted that he placed it. Then, I called a separate number to have my rebates applied. When I did that, I was told that was not how it works and they canceled the order to start over. They had not heard of the offer either and tried to "match it" as closely as they could? Um, no. I want what your website states.

I got put on hold for 18 minutes, so I gave up and hung up and called back. This person gave me an 800 number to call. Thing is, the number she gave me was the number I called that reached her! She argued with me that I did not call that number and she is only reachable at **. Lady, I called this number and you answered. It took ten minutes shy of four solid hours of phone time to get this order placed. I am not kidding.

Third problem: The technician never showed up. I called three times to see where he was at and I was told that he was not answering his cell phone, but that he would call me as soon as he got their message (from the 800 number). When I called back a fourth time, I was told the technician entered an extension to the time frame by another four hours. Who can take an entire day off of work waiting like that? I know I can't and I will not make the mistake of doing this ever again. I called, canceled and received stellar customer service. That is a sign. Don't bother with this company no matter what the offer is. I am giving up $300 in cash card rebates to cancel and that is perfectly fine by me after this horrible experience.

I understand I signed a 2-year agreement, but what gives them the right to hold my money for service that has not been provided? It's absolute garbage. And when I spoke to a supervisor, he just directed me to their legal department. Lol. Wow, I asked to speak to his supervisor and was told they don't take calls from customers! This company is money grubbing and doesn't care about their customers at all!

Today, Direct TV just put an announcement that news mix was cancelled. When I called customer service to ask about it, of course the rep had no idea but read a prepared script that just said they wanted to add different channels instead. Anyone who has DirecTV knows that they have at least 300+ channels every day - majority are inane and stupid that probably no one watches. Who really cares what Mary's cat eats for lunch? Anyway, DirecTV advertised the sports mix and news mix as one of their unique features, which is why we signed their contract. The mix were advertised as product features, not specific programs, since DirecTV adds and drops the channels in the mix as they see fit; which is probably on their 20-page detailed disclosure.

I have written them and they said, "Thanks for the input, it's important to us." I told them that since this feature was an inducement to get us to sign a contract and they arbitrarily decided to drop this product and possibly replace it with a paid programming channel to sell Chinese junk for $19.95 (but wait! They will double the offer, only pay for additional shipping and handling for $20.00), DirecTV should offer to cancel our contract with no penalty. We will go back to Comcast as they have better service and are regulated by the state. I request any readers who like mix to also complain to DirecTV. Thanks.

Sunday came and went. Monday came and went, and I never received a call back from them. I called them again to learn the status of the investigation on Tuesday, 11/27, and to my surprise, they informed me that the investigation had not been completed but that they decided to still charge me the fee. I stated that the fee was ridiculously high and I couldn't afford it. I also informed them that they need to train their sales reps better because they are misinforming customers and they would lose customers this way. The lady (Nicole) on the other end of the line was very rude and stated that it was not their problem and that DirecTV was highest in the amount of customers, so that would not change because of my situation. I informed them that perhaps not now but in the future - if there are many unsatisfied customers, they will lose them.

I told her to cancel my service and she laughed and stated that if I couldn't afford to pay the move fee, I would definitely not be able to pay the early termination fee. I informed her that I did my math and in 2 months, I would have paid the same as the cancellation fee. She argued over the phone for 30 minutes with me stating the fee will be charged to my bank account on file and that whether I chose to do it or not, it would be removed automatically. I informed her I did not authorize DirecTV to do such a thing and that I wanted a bill with my early cancellation fee. She informed me that it did not matter what I wanted - that the moment DirecTV went to my home, I automatically authorized them to charge my account for any types of fees including early termination. I asked to speak to a supervisor, which she refused to let me speak to, telling me they would not do anything regarding this matter. I told her I just wanted my service cancelled, that I did not want to deal with this type of service and that I had every right to cancel.

Eventually, she agreed to cancel and read to me a script regarding how sad they were to see me leave and how regardless of my opinion or what I wanted, they have every right to charge my account. Then she wanted me to state that I agreed to that. I stopped her and informed her that I did not agree to it and she stated that she didn't care if I agreed or not, that she was letting me know what DirecTV will do and that I had no other option but to agree. She also stated that I did not have to tell her. I told her that if my bank account got charged, I will open an investigation and that I do not agree to DirecTV automatically removing any money without my consent, and that the contract I signed never stated that they had every right to do that. I also informed her that I will continue to state it because the conversation was being recorded and that would be my proof that I never agreed to anything of that level.

She eventually gave up and stated she had cancelled my service. I called my bank, which quickly cancelled my debit card and issued me a new one, as well as blocked DirecTV so no transactions could be made without my authorization. I am extremely dissatisfied with DirecTV. Their customer service is horrible and they trick customers into believing they are receiving a great deal, only to find out later on that it is all just a scam to get them to enroll. I will never again do service with them and suggest others doing the same.

After going round and round with this moron for half an hour, I finally asked for a supervisor. She has the nerve to tell me she has "supervisor training" like I'm supposed to all of a sudden be happy with the outcome. Well, time to go back to school sweetie. After much more waiting, the supervisor comes on the line. And after hearing this ridiculous story and me threatening to cancel, she says simply "We'll be happy to replace the DVR, and they will be sending you the upgraded model. Here's $10 off per month for a year for your trouble." She knew the rep screwed up with those lame excuses and almost lost a good long-term customer. She even "waived" the $20 shipping fee so they can send me a replacement DVR to replace their broken one (let me jump up and down for your generosity DTV).

Why couldn't they just replace this known problem DVR in the 1st place? Because DTV has poor customer service, that's why. And they are trained to not replace DVRs because it costs them money. Better that you keep the crappy DVR and put up with their abuse. Also, be careful if you call to complain about a movie you ordered - you may see a $5 customer service fee for the pleasure of talking to a live person about the problem they caused.

Well, it is still not in my account and whenever I call, they keep saying "it's processing." I then find out today, the refund process takes 30 days. I am furious! I am going to keep calling every hour until the money is put back in my account. I cannot believe a company can take your money without any bill, phone call, or even an email!

Lo and behold, on my monthly bill, I saw the $20 charge. That's okay. After this guy leaves the house, I noticed the DVR is working, but only in the living room. I called DirecTV and they informed me that this is what I am paying for. I explained that since I switched from AT&T to DirecTV, we should be considered as new customers, and where is this Genie deal that they are supposed to be offering. The rep tells me no, that we have to pay $299 for the Genie. What a bunch of crap. I'm not paying $299 for a DVR and if it is an upgrade on their equipment, they should be upgrading this 1990's DVR that they are pushing off on their customers instead of trying to charge them out of the kazoo. I am going to invest in a TiVo and send this piece of junk back to them. They play the bait and switch game at DirecTV, even the program sucks.

What I was getting from AT&T and what I'm getting now are not the same. I had to call and upgrade my programming (and everything is an extra charge by the way), and I am still not getting all the programs I should be getting. I'll live without them before I pay DirecTV another dime. They really need to get their act together or they will be losing a lot of business over their practices. And then they never have to ask you to refer a friend, only if you want them to be your enemy. Believe me, as soon as I can get rid of this junk system, I'm going to. Never in my life have I been treated the way this company treats their customers.

I called and spoke to a senior financial advisor and the manager and they stated they only give individuals 20 days after cancelling their service to pay their bill or it is automatically deducted. I argued that I never once signed up for auto pay or gave them permission to take money out of my account. The manager stated that it didn't matter I did not sign up for auto pay, that was their policy. I asked for a credit/refund to my account. She stated they could not access this payment system and would not be refunding or crediting my account.

About a week later, I called back when my husband was available to speak with them and explained why we were cancelling the service. The rep was very nice and told me it was a mistake. They credited the bills back to my account and reinstated the suspension for December 1st. After we closed on our house in mid November, we were ready to turn our service back on. I called DirecTV to get everything set up. I needed to add two receivers to what I already had because my mother had moved in with us. I was told that the extra receivers would cost $69.99 each even though I have never had to pay upfront for them before. I already have three receivers that I pay $5/month for. I asked why I suddenly have to pay for the receivers and was told that it was because my account had gone into collections. My account had not gone into collections. It was that bill from September that I wasn't even supposed to have! At this point, I am beyond frustrated.

When I told the rep my feelings on the matter (after I had been transferred to the retention department), he was very rude. He said that DirecTV has the right to make money too and that I shouldn't expect to get stuff for free all the time. I said that I wasn't asking to get the receivers for free. I was just asking to be put on the leasing program like I have for the others. DirecTV would still be making their money. Keep in mind that I was paying well over $100 a month for this service. At that point, he said there was nothing he could do about it. At that point, I told him it didn't matter because I was so disgusted with DirecTV that I wanted nothing more than to cancel our account. He said okay and said that after prorating, we would have to pay over $400 to cancel! I was flabbergasted.

I was told when I renewed our contract in February 2012 that the cancellation fee was $200 and it would be prorated. When I mentioned this to our rep, he basically stated that that was my problem and that it was a matter of record for many months before that, that cancellation was a $480 fee. At that point, I just wanted to not have to deal with them anymore. I said, "Fine, send me a bill and I would pay it." He then stated that the fee would be charged to the debit card I have on file! I continue to be absolutely appalled by DirecTV's horrible customer service and the rudeness of some of the reps that I dealt with in regards to this issue. Word of warning, do not use DirecTV!

They stated that they could charge any card used for payment until a balance was made. I told them we had just gotten the boxes to send their equipment back - to which they replied it had been sent out four weeks ago. Of course this was a lie on their part. I demanded that they take my credit card number off of my account as it had depleted the money I needed for groceries and rent. I had to become very verbal with them to ensure they had taken my card off of the account, as well as stating to a supervisor that I did not want them to be able to debit my account for any reason whatsoever. They offered to refund it all - if I get the tracking numbers for the boxes when I send them back. I got all $500+ back within 30 days. Horrible service. I would never recommend my worst enemy to go to these numbskulls.

When I called to cancel my subscription because of the bait and switch tactics, they hit me with a $100.00 penalty for canceling the football package they threw in! Don't fall for this free football package because it obligates you no matter what! Even if you are a 100% service connected, disable veteran with multiple amputations! They just can't fix the mistake and make it good! I'm screwed and I am going to ride this out until my contract obligations are expired, but I am going to every single site I can to post a complaint about DirecTV being a ripoff! Tell everybody you know!

If I was knowledgeable about satellite dish installation, I may have caught the mistake. Alas, I am not. I would have had no problem paying the repair bill if it was due to a storm or animal causing the problem, but it was a DirecTV installer that was the problem! How am I to know that the repair was done correctly? Will that repair present problems in the summer and cause another $50 tech visit? Is this the type of “customer service” I am to expect from DirecTV? When I called, I was basically told (in other words) I'm out of luck, but I could purchase the monthly service protection to protect against future problems. I'm only four and a half months into a two-year agreement. It's starting to make me miss Charter Communications - they had high prices but at least were problem-free for the 14 years we had them. Is there nothing that can be done to fix this problem?

They made the mistake and I have to pay for it! They said that I should have checked. But why do I have to check when I am entitled to those? Also, why will they not refund the money they had over charged me when it was their fault? They will not do anything and they don't listen. I asked for the complaint phone number or department number and they said that they have no such department (told by employee # **). DirecTV business practice is sneaky, and if we don't catch them, they will get away with it and we, as customers, have to pay for their mistake. Also, they just don't not want to help and listen to us. I am an angry customer and I will never do business with DirecTV again.

I was hesitant at first to change because the package that the DirecTV representative was trying to sell me was not a huge savings over our monthly bill with DISH Network. After a good while on the phone with the rep, he had promised us several things that brought our monthly bill down quite a bit. It seemed like a good deal so I agreed to change from DISH Network back to DirecTV. To make a long story short, it has now been five months and we have called DirecTV many times only to get the runaround about the $200 visa card that was promised to us to cancel our other contract with DISH Network.

Not only that, but our monthly bill is $30 a month more than we were told it would be. Also, the rep told us that we could use one box for two different TV's which after calling DirecTV later we were told that we could not mirror the TV's using one box and that it was illegal to do so. I talked to a representative for the last time on November 14. I told him that this would be the last time that I would contact them. The next contact would be from my attorney. He promised me that someone would call me back on the 16th. Guess what, no call today. So Monday morning, I am going to get in touch with my attorney. I will be suing them not only for the $200 but for all the mental anguish that DirecTV has caused us for the past few months.

Today rolled around and I was again charged the wrong amount, so I called in again. It was the usual runaround and then I'm told, "Your bill pay will start again next month." What? So I have the lady transfer me to a supervisor hoping he can explain the situation. The guy, "Alex" was his name, regurgitated my bill info to me over and over again as I asked him questions, not even listening to me, and most of the time actually talking over me. Never did I get an explanation from the guy other than, "You never set up auto-bill pay." I gritted my teeth and tried to calmly tell him that I have set it up twice now and I am still having issues. His response was, "I can't issue a credit on your account, your records don't show auto bill pay," and then he started regurgitating my bill to me again. Listen! It's $10, I'm not going to die over $10, but a contract is a contract and I didn't sign on to pay an extra $120 a year for this service.

ll I wanted was an explanation of why my bill pay was getting messed up every month, and I never got it. Alex was rude, and not helpful at all. I actually asked him to transfer me to someone else so I could get actual help and he verbatim told me, "That's not going to happen," and "I won't transfer you to anyone else." I'm pretty disappointed in the customer service thus far, mostly with the Alex character and his lack of listening or helpfulness. He sounded like a robot set on the repeat cycle the whole phone conversations. I understand these guys don't have the greatest job on earth and dealing with ** off customers isn't fun, but not everyone is out to get you. All I wanted was my issues resolved, and I am doubtful that happened. I guess I wait till next month to see if the correct bill comes in.

First of all, 10 days had passed and no one from DirecTV bothered to call and tell me about this "problem with the account". No one called me to inform me not to wait for a service person to install because they weren't sending anyone out. Ten days passed and no one from DirecTV tried to refund my money back to my account. When I inquired as to why my order was canceled, they asked if I knew someone named "April". I said yes, she was my sister. They proceeded to tell me because she hadn't paid her bill, they were denying me service.

Their reasoning was because I lived at the same address as she at some point. My sister and I, along with 8 other people lived at the same address at "some point". I lived at the same address as my sister for 1 year, and since have had my own address, while they all continued to live at the "address" for 2 more years. How can service be denied to someone not because of their credit, but because of their address? When did this become a law? I want proof this is lawful!

This company is dishonest and not at all forthright with its pricing. I will do whatever I can to get out of this contract. I will never use DTV again, under any circumstances. I don't know how they get away with this, but apparently I am not the first long term customer they have treated poorly. I have spent many hours on this issue already.

This time, I have had it and I mean big time had it. I called in again to let DirecTV know I was moving. I did not need their service any longer. I am moving where cable is already in place, so please turn my service off. After telling one customer service person the details, I thought that was the end of it. Wrong. I was transferred to another department and had to start over with why I did not want their service. I have never in my whole life dealt with a customer service person who literally would not shut up and let me end my service. I was told he had a special offer for me. I told him I do not want it and, “What part of I don't need any cable company now do you not understand?” He told me I had to buy out a contract they had set up that I had no idea existed and also asked me if I had any friends or relatives that I could transfer my service to so I would not have to buy my way out. I could not believe it.

Then he started back up with the special offer he had for me that could save me money from having to buy my way out to get rid of DirecTV. He told me he could charge me $16.99 per month for the remainder of yet another contract I did not even know existed. They would not set up the service where I am moving, but I would pay them the $16.99 every month for the remainder of their bogus contract. Are you kidding me? Now I was beyond irritated and shocked at the incredibly ignorant offer DirecTV's customer service rep had apparently been trained to throw out on the table. I had been a customer since April 2010 and it was October 2012. I obviously had already fulfilled any contract they signed me up for behind my back anyway. Fifty five minutes later, I was off the phone with DirecTV. That is longer than it took me to call all of my utility companies to disconnect service on the date I needed. Ridiculous waste of my time and the most frustrating experience I have ever had with any company.

I have now received a final statement from DirecTV and they have charged me an additional $140 for discontinuing service with them and that is an amount I am to pay to do it their way, to buy my way away from them. Not happening, not now, not ever. I absolutely will not pay DirecTV off in order to end a relationship with them that I was never happy with in the first place but could not get rid of them to save my life due to all their threats of me having to buy my way out. So I would break down after so much pressure and say fine, I will keep your service. This time is different. I don't need cable and there is nowhere to transfer it to in order to shut them up. Paying for service when I was using it, fine, I did that. Pay for not needing their service, no, I will not. I will be writing to DirecTV's Corporate Offices to see if anyone there has better sense than their trained customer service reps have and I will also take the time to file a complaint with the BBB. Stay away from this company is my advice.

I can't tell you how upset and angry I am with DirecTV for holding back from their millions of customers for money, money, money. They seem to care nothing about their loyal customers. Millions of fans living in the Pac 12 area don't get to watch football games, and now basketball games, because of crappy DirecTV. I do believe karma will spoil their game eventually. All the above carriers care more about their customers than big-whopping DirecTV. I will continue to badmouth DirecTV anywhere I can. DirecTV is selfish and money-hungry.

We asked for a supervisor who also refused. We didn't (and still don't) understand why DirecTV does not do service calls. It's not like we live in a rural neighborhood. We live in the middle of San Francisco! We escalated again two more times to no avail. To sum up, our 2-hour excruciating phone call, DirecTV refused to send someone over to simply replace a box, further stating that our reason code did not warrant a service call and that the 2-day wait was incorrect - more like 3-5 business days. Didn't know that the protocol for a major cable company of incompetent paper pushers ran by supervisors/managers who cannot think for themselves and make a decision was the norm that I am supposed to accept. Well, I do not.

Now I need to sit and wait for 3-5 days with no service for their faulty equipment because of their laziness. Incomprehensible! How do they run a company like this?! DirecTV, this is not over!

I spoke to someone named Jessica and she was not helpful in any way. She said I owed the early cancellation fee and that I had to pay it because I had extended my contract in July 2010. I asked her to provide something I signed renewing my contract. She said they didn't have anything but when I signed up with them in 2007, it said in the contract if I upgraded my equipment, it automatically renews for 2 years. Absurd, I said. I asked to speak with a supervisor and that got me nowhere. So now what do I do? I had to rack my brain to figure out when I supposedly upgraded my receivers.

Back in July 2010, one of my receivers was not working properly so I called for service. They came out and replaced the receiver. During that visit, they said I had the old receivers in the other rooms and that they would replace them free of charge. So of course I said sure. No one ever told me that was going to renew my contract for another 2 years. I am so frustrated a collection company is calling me all day long and I have no recourse? There has to be something, right? Any suggestions?

I wish someone, anyone, at DirecTV would go back and listen to the conversations I've had, because my calls are recorded for quality assurance and see exactly what I am talking about. I was also promised a $150 Best Buy gift card for signing up and spending over $400 at Best Buy that day. The representative failed to give me the right paperwork, and when I returned to the store to get it, they were "between reps" and could not help me. When I finally found the form online, the timeline had expired. I called AT&T Uverse and they offered me a $200 gift card that will pay for 1/2 the cancellation fee. I may just have to take them up on that.

The fact that they have now done this twice is ridiculous, and now, I feel as if others should be aware. Even if you don't have access on your account to order PPVs by remote, apparently, you can still be charged for them. Yes, interesting, I know. I don't recommend DirecTV to anyone going forward and will be sure to post this information on every available outlet for others' awareness. Stay away from them - they are horrible! Very dishonest! Looking at what other options are for reporting this now. Be careful when you leave them.

They did not inform me that they were taking that money. I'm furious, so I talk to Gina at DirecTV. I tell her that I don't even believe that I owe from 3 years ago. But I was told $56 not a $150. Then she started all this stuff again. I said, “You said when the cards are read, they are correct. Why is the amount different now?” She said, “When we read the other card, we found more charges.” I said, “Is DirecTV crazy?” She said, “Well, when we send a final bill, we only give you so long to pay it. Then, we take it out of your account.” I said that I was not told about these other charges. And you just take 3 times the amount that I was told out of my account. I have never been so upset with a place of business. They steal from the customers, and no customer service at all.

Finally, 11 days passed by and I ended up cancelling before it got installed, thanks to the informative technician. The first issue is that they neglected to inform me that they have a 250gb data cap and I had let them know that this connection would be used for business purposes where downloading large files would occur. The second issue was the AT&T U-verse television package itself. I told them I needed 6 independent receivers but they neglected to tell me that their service is limited to 3-4 live feeds per household. This meant that only 3 or 4 people in the household could be watching something live or even less if the DVR feature is recording. The other 2-3 users would be forced to watch one of the current feeds. Under Time Warner, this was never an issue but this was an obvious deal breaker for me. The technician himself admitted that they purposely avoid telling you this in hopes that you'll still sign up and it was his protocol to have me speak to his supervisor for cancelling.

AT&T ultimately wasted my time, never returned my calls and neglected to inform me when I made clear statements of what I needed. So I called DirecTV and expressed the issues that had occurred over the last 2 weeks. This specific representative knew his stuff and ultimately gave me correct information. I was offered their new genie whole house DVR to cover 4 of my 6 independent receivers (same limitation as AT&T regarding live feeds), the other 2 receivers would have to be ordered as stand-alone DVR receivers to watch independent content. The issue we had was that there is a one-time lease equipment fee on the 2 additional DVRs of $199 each ($398 total upfront costs). They also offered $10 off their normal $20 a month "advanced" receiver fee if I signed up with auto-bill pay. I expressed concern over the auto-bill pay since I cancelled Time Warner cable two weeks prior and had turned in all their equipment to completely shut off service/billing through them. Problem is, I had auto-bill pay with Time Warner and they decided to still charge me $200+ automatically the following month even though

I had already cancelled service (which I should be receiving back within 1-2 weeks, as if it's my fault their system isn't synched up to catch these type of errors). DirecTV wouldn't budge on this issue and I submitted my card to pay the upfront equipment charges ($400+ with tax) and signed up for their auto-bill pay and scheduled a next day appointment. I didn't order an internet bundle with DirecTV as their local partner is AT&T, wasn't going to do that with the experience I just had with them. I went and grabbed the mail and saw an ad for Dish Network. I gave them a shot and called them up to see how they compared. They ultimately offered a lower price but more importantly, no upfront $400+ one-time equipment lease if I ordered HD receivers for all 6 of my TVs with no DVR functionality. This was attractive since I never had DVR service through Time Warner and I would ultimately get the channels I needed. So I called back DirecTV to try and see if they'll match or work with me on the fees. The number I called recognized my phone number through caller ID as recently placing an order and this is where the problems begin!

There was an option to press 2 if I would like to cancel my order. I spoke with the representative over what I had been offered through Dish. His counter was to offer me their new genie recorder with 5 mini client receivers (6 total units) as opposed to my initial 3 mini clients and 2 independent DVR receivers. I expressed my concern over the 4 live feed limit I was told about earlier. He informed that the earlier representative was incorrect and that they wouldn't offer receivers that couldn't watch independent content (this can be accomplished if 2 receivers are off and only 4 are on). I questioned him again since he didn't actually answer the question. I drilled down and asked if all 6 could watch independent content at the same time. His answer was, "Yes, 6 receivers, 6 remotes," which didn't exactly sit well with me. He quickly changed the subject by saying that he just saved me $300+ as I would now only have to pay $99 in equipment fees. He also promised better picture quality over Dish and that they display content in 1080p.

I knew Time Warner only did this with OnDemand content but he claimed that their live content was also 1080p on some channels. I went along with this and was told I would be refunded the initial payment of $400 within 1-2 weeks and they will now be charged a new fee of $100+ after tax. But now a new surprise. He claims that by calling the DirecTV and pressing 2 to cancel an order automatically cancelled my next day appointment. Now I have to wait 2 days as my original appointment is now lost. I was never aware that my appointment was cancelled. I expected to be taken to a representative to accomplish this action (as if they would ever make it this easy). Regardless, I didn't complain since 2 days is nothing compared to the 11 days AT&T had me wait. To put things in perspective at this point, my bank account has now been drawn by $700+ (Time Warner/DirecTV combined) with close to $600 pending refund. After the call, his answers didn't sit well with me so I started doing research online and looked for genie DVR reviews.

To my discovery, it appeared the original representative was truthful, this genie DVR is limited to 5 tuners so it isn't possible to display 6 independent content streams! Before calling again, I went to the DirecTV website and spoke with live chat personnel. The representative here confirmed that I wouldn't be able to view 6 independent channels with the genie DVR and the 5 mini clients that piggyback off the unit. He recommended the original setup I already had initially with 2 extra HD receivers. So I'm now calling DirecTV a third time, this time I avoid selecting option 2 to cancel my order as I now know this would cancel my appointment. So I went around this by selecting the add service option. I explained the frustration to the representative. Her response is that both the initial representative and the online representative are incorrect. Her claim is that all 6 receivers through the genie client can watch TV at the same time, all independent content each and that I've been misinformed.

I told her that I did my research online, she then placed me on hold for about 5 minutes to confirm the information with her supervisor. Five minutes passed and she claimed that she is correct in her statement and her supervisor supports the claim. To be fair, I was told that I could test the equipment after it's installed and I would have 24 hours to cancel the service if I'm not satisfied. But I pushed on and had her navigate to the DirecTV and show her where it displays that the unit only has 5 tuners and asked her to explain how it can possibly display 6 live independent feeds. I was then placed on hold again for about 6 minutes until the call itself got disconnected on its own. I expected a call back since she had all my information in front of her. Never happened. My only assumption is that she realized her mistake and didn't wish to confront me.

I now called back a 4th time and this time directly asked for a supervisor. I once again explained the entire story. This floor supervisor was completely unprofessional and was laughing at the whole scenario. She admitted that the initial representative and the online representative were correct, but asked for me to understand since this is a new product of theirs. It shouldn't be my job to do all this research and teach DirecTV staff about their own products. To fix the issue, she wanted to refund me the $100 back and once again, charge me $400 to fix the problem. I found this unacceptable and explained that I would now be drawn on my bank account by $1,100 if I went along with this based on mistakes that these providers get away with.

She laughed at it and told me I would get my refunds back, but it's not as if everybody has that much money to just toss around and lend interest-free. Since I refused, she offered to send me 2 non-HD receivers free as a courtesy, but this is an option available online so it's not her helping the situation at all. She then got defensive and said I wasn't being reasonable, as if this is a big investment once you're locked in for 2 years. At this point, I became extremely frustrated and demanded to cancel and told her how unprofessional she was. In the end, I was extremely disappointed with the various carriers but more so with the inconsistent and uninformed staff at DirecTV. It's a shame that they're allowed to get away with these lies and lock customers into long term contracts. I wish I had an alternative happy ending to you folks, best of luck!

I told them DirecTV agreed to let Frontier act as its agent and it was their responsibility to get their money. The rep called Frontier and Frontier confirmed that the bill was duly submitted by them and paid. I made the Frontier rep repeat it three times that it was paid. At that time, they backed off but this evening resumed the argument insisting I would have to get my money back from Frontier. I have dealt with this company for 8 years without a glitch from the billing department. When DirecTV started billing separately, I sent that check directly to them and they have never cashed that check even though all my other checks that were written at the same time have cleared the bank. Is anyone else having trouble with the Frontier-DirecTV billing split?

The next bill would still be due on the 18th! I never heard of such a mess. Actually, reading these posts informs me they do this scam routinely or at least it looks like that. This last bill was the first one they sent us in 3 months. In our opinion, this company has poor service, poor reception and misleading practices. They will not suspend service until we pay the $95. We are going to return the equipment, cancel our checking account to block theft and pay $200 on the remaining contract. I have 1 word: DVD.

If you are an American, I advise you to pick another service.

Sissy, Taylor, Ryan, John, John Alfred, Chris, Sherwin, Joan Mae, Sasha, and Julie have done nothing to help remedy the situation and I have been told it doesn't matter what I do, they will not refund my money and that all the employees, Mike, Craig, John, and Sheila, Tom, and a few others have told me that they can and should waive my fee but the people above have told me it is impossible because all of the call center people have lied and should not have told me it could be waived. So again, here we are with a bunch of corporate liars and you cannot believe anyone or anything they say. I say if you have DirecTV and you are at the end of your contract, run away and find a company that actually appreciates their customers and will do anything to help them. These people do not care about you. If you don't have DirecTV and are considering them, don't do it! They will lie, cheat and steal from you. They have over 3000 complaints against them so far, that I have found and all within the last 3 months. Share this with your family and friends.

They are charging me for alleged late fees, though I have bank statements proving this was automatically withdrawn from our account since the beginning. We agreed to a set monthly fee, however, their fee varies monthly by over $30 ranging from $70 to over $100 (way over the contract) without warning or explanation ever from the company. I've made attempts just to cancel my service. I've gotten switched from rep to rep getting told different things and lied to (I've made over 10 calls). I was told by an agent that if I waited one additional month to cancel, I'd waive fees. This was a lie. Now not only do I have the $280 cancellation fee, I have the cost of an additional month because I was lied to. Thousands of people are complaining about the same thing. If they can rip me off of hundreds of dollars, imagine the yearly total of their racket.

As of August 30th, we had no access to phone, Internet, or TV at our old address. We paid our final bill. Over a month later I received a separate bill from DirecTV. They had continued to bill me for continuing service and also slapped on a contract fee of $220. After I thought I had paid the final bill for services through August 30th, DirecTV billed me another $360. I called them three times.

First, they sent me the boxes to mail their equipment back and I told them we cancelled on August 30th. Then, I got a second bill and they finally cancelled and told me I would not pay for service after Aug. 30th, but I had to pay the cancellation fee. I said fine. They said they would send the final bill when the equipment arrived. They sent out another bill and still had service charges through the middle of October and the cancellation fee. I called and discussed for over an hour, and they said they had no record of my call in mid-October, and it was "too late" to correct the fees. Then they took the money out of my auto credit card with CenturyLink. It seems they are only not aligned when it is in their favor. I am disgusted with both CenturyLink (for poor communication) and DirecTV (for playing dumb and being crooks). I will never deal with either of these companies again.

In September, two weeks after I started service, I was charged $139.99, which they automatically took from my bank account in error. They refused to refund the money, but told me they would credit my account. With the credit applied, I was told I wouldn't have a bill until December. I now have a $40 bill due on 11/9/12. I have spent literally hours on the phone with them trying to figure out the billing issues. Two months of service and I have already been billed for $179!

Basically, all the prices I was quoted two months ago are no longer valid. I am being charged $25 more a month for the service than I was originally told, as well as extra fees that they really can't explain. As a bonus, I can only cancel if I want to pay a $500 disconnect fee. DirecTV doesn't give exact information in their contract - how long you have to cancel or what the cancellation fees are. Do yourself a huge favor and go with another cable provider!

After the new receiver was in place and working and I got my new bill, I was shocked. I was charged not only for the use of 3 receivers, but a charge of $125 was given for the receiver. Upon calling their customer service they told me that it "would take some time" to research and that they "couldn't find the problem" and I would have to "work it out with CenturyLink" who does the bundled billing until they (DirecTV) could get the problem resolved. I was very angry as we had been through this with DirecTV before, and I no longer felt I was getting my money's worth because the adjusted charges never seemed to come out right although it was hard to figure out what was wrong.

It took a long time to comb through my bills because of charges added, subtracted and added it again. I began to feel that it was a deceptive practice on their part to get a free loan from consumers until they could resolve the same inexplicable problem. Because of the time I spent calling DirecTV customer service and researching DirecTV billing, I decided that it wasn't worth it and abruptly cancelled my account with them. The account was cancelled on Sept. 25th 2012, just a month short of 2 years. DirecTV then told us that because we were given a new HDTV receiver, our 2 years contract started with that. This was a deception because we were told it was free. I was not at any time told that an HDTV receiver required what would have been a new 2 year contract.

Now, DirecTV has threatened to put early cancellation fees of $166 on our credit card. I am extremely angry that this company victimizes customers with such deceptive practices and customers are deceived into paying money that they do not owe. I told them that I refused to pay a bill for services I did not agree to nor I received. I have seen from an internet search that DirecTV was recently told to pay back money to consumers for deceptive practices and I can say with honesty that I do not see that this company has changed its practices. Free does not mean a 2 year contract which equates with monthly charges. Please investigate DirecTV and do not let them rob and victimize any more of their customers.

Lie number two: “I need a credit card, ma’am. It won’t be charged. I’ll just need it to keep on file.” It better not be, Steve. I said, “It better not be! I don’t want my card to be charged.” “It won’t be, ma’am.” I told Steve I don’t want a contract and I’m telling him this upfront. “You’re not signing anything today, ma’am. I’m just gonna fill this paper to order service.” That was his lie number three. A few days into the service, I received a bill. Amazed as to how one could receive a bill so quickly, I reason I’d fallen into an unusual billing cycle. Hence, I paid my bill early - a few days early, as a matter of fact. A few days later, upon checking my bank account, I realized that DirecTV has charged my card without my authorization, even though my monthly commitment was already paid.

When I called to complain about the unauthorized charges and move my service, I miraculously discovered that I am in a 24-month contract, which I don’t have a recollection signing in the first place. Moreover, you will charge me $235.00 to move my services. DirecTV, at this point, I am beyond words. But hold on: it gets even better.

What I want to know is who gives you the authority to charge my card without my consent? What contract did I sign? And where is my copy? In fact, I demand a copy. And if in truth I did sign a copy, why aren’t you providing full disclosures upfront? Or perhaps the email I never received and installation contract, in which the 24-month period was never mentioned, makes me responsible. If your policy is so severe, shouldn’t that be an important disclosure? I mean, really! So, no, please don’t move my services! Another penny is too much for a corrupt company such as you! Hence, I called again - this time, though, to cancel my services. I demand to speak to a supervisor. Ms. **, who does not bother to listen to anything I have to say, refused to transfer me to one and decided to take the matter on her hands. After clarifying my unheard reasons, she, with her scheming ways, persisted to remind me of my contract.

What contract? I inquired, “What contract?” “The one that we emailed to you,” she responded. I said I don’t know what she’s talking about. I never received any emails from her - and better yet, I never even gave her an email address.

“Well, we sent it to you to the email address on file.” Are you hearing me, Lucita? I never gave you an email address. She asked, “Well, ma’am, what’s your email address?” Why should I give it to you, Lucita? You already have it on file, right? So, DirecTV, when I refuse to give my email address, Lucita continued verifying it. “So, is your email address **?” What? What are you talking about? I never heard of that email address in my life. Are you telling me that you created an email address without my knowledge to send me an illicit contract that I never signed? DirecTV, what I want to know is how many such illegal accounts have you created to email contracts people never signed? But to make me happy, Lucita erased my email on the file, the email that I haven’t the clue about nor do I have access to. Wow! Just wow! I got to hand it to you, DirecTV: you’re clever! Very, very clever! Yet, not clever enough. At least not for me.

See, I worked in a call center before and I do know that all the phone calls are recorded. My call was yesterday, October 24, 2012, at 6:40-7:00 pm Eastern Time. Or by any chance, did you erase that phone call, too? I wouldn’t be surprised. After Lucita informed me that I will be losing all the rebates that were claimed in the email address I never created, she also informed me that you would charge an early cancellation fee of $440 that would be charged to the credit card on file, which I never authorized in the first place. So, I gave her to go ahead because that card no longer exists, thanks to my bank; instead, you’d have to bill me. How awful is that? At last, as the phone call ended, I proceeded to research online only to find out that tens of thousands of complaints such as mine - pages upon pages, cases on top of cases, and including lawsuits on state and federal level had been filed for the very same unethical tricks you attempted on me.

And I’m telling you that you picked the wrong person. See, I’m going to tell you, just as I told Lucita last night, that this isn’t a threat. It’s my promise to you. My voice will be heard all the way to the attorney general’s office, local and nationwide Better Business Bureau, States Trade Commission, including countless websites for your bad practice of ethics. See, what you don’t understand is that it is not about being deceived into a contract, unauthorized charges, creating unapproved email accounts, or undisclosed $440 cancellation fee. It is about you not abiding by your own code of ethics and building your business based on lies. It is about the myriad of innocent individuals with similar grievances against you. I speak for them. My goal is one alone and that is to stop you from being unethical. You, DirecTV, need to be boycotted until you’re out of business. Period.

Finally after hours on the phone, I finally got to the end, and convinced the girl that it was indeed a DVR failure. She first tried to convince me that I should work around the failure by hooking up the component cables. I wouldn't have that; their equipment had failed and needed to be replaced. She had to get her "supervisor’s permission" to replace the DVR. Then they charged me $20 for shipping and handling. I am very indignant that I should have to pay for the repair of equipment that I am renting monthly from DirecTV, after having to pay to get it in the first place.

It seems to me that if a company that provides a service can no longer give fair treatment to its customers, then it should be looking to get out of the service business. I can only assume that DirecTV is in dire financial straits, and cannot afford to provide realistic customer support any longer (and still pay their executive salaries). I am seriously considering jumping over to Dish Network. Perhaps DirecTV should sell out to another organization that can make better use of their satellite resources.

So, I've rescheduled for the Sunday, when I will be home. It's scheduled for 0800 hours, and I was waiting and excited for the satellite to be installed so I can watch my NFL team. The tech called and said he'd be in around 9-10AM. He asked me what kind of house it is, brick or siding. Siding, I'd answered, just like 90% of all homes. He said ok. 9:10AM, he showed up (I recognized this guy from somewhere.), and I showed him where the dish is to be mounted (It's a two-story home.), just like the neighbors 50' away. He looked up and said he can't do it because it's next to a chimney.

The initial techs that came out wanted to put it in that spot, and DirecTV told me no problem on the phone. This guy on a Sunday basically looked like he didn't want to install it and climb on the roof of a 2-story home. He'd explained to me the new rules and liability regulations, etc. I said, "Well, everyone puts their satellites on the roof!" Long story short, after several days of aggravation and rude customer service (and oh, at Sam's Club they had a rep trying to sell me DirecTV and I told him straight up "I've just disconnected your service this morning!), I called and cancelled DirecTV. The sales team didn't even care why or try to prove/convince me otherwise. Oh well, looks like they're doing too good to get new customers.

Good luck. I just wish your customer service/service/billing/scheduling was as nice as your website. Unfortunately, I will never try you again nor recommend anyone to DirecTV. Shame.

Well, after two months, they did fix the problem. However, a $37 (roughly) credit is not a balanced compensation for the inconvenience. I was told that they would count every day the two months that I had problems with the system in total. They broke it down to a few days because those were the days I actually told them I had problems. In other words, I didn't call them every day to report the problems every day. I believe this a cowardly way to do business and to treat a new customer. I am appalled to be stuck in a two-year contract with DirecTV. Time Warner Cable was expensive, but never treated us this way. I will continue to spread my disgust with my initial experience with this company to everyone I can until my two-year contract is up. It is my hope that I can turn as many people away as I can. Unless they are able to properly compensate me for the extreme efforts, I had to go through to get my service working properly and billed for in full while I did not receive my full service.

I guess DirecTV just takes your deposits! I'm going to contact the Better Business office for this is wrong. I am a single parent too. I don't just give $200.00 away to people that don't need it. And if I knew this was going to happen, I would have never gone with this company at all.

The DirecTV package included HBO, Starz, Showtime and Cinemax free for 3 months and NFL sport package free for the 2 years. The AT&T U-Verse package included the elite internet package with high speed. After setting up the package with DirecTV, I was told that they needed to transfer me to a U-Verse sales representative to complete internet portion of the package. After being transferred four different times, I finally reached the right department. I had to explain why I was being transferred to complete the ordering process. Although I was quoted no cost for installation from DirecTV sales representative, I was told by U-Verse that the installation cost would be $149.00. I opted to do the self-installation to save myself the $149.00 installation fee. Note: During my initial conversations with both DirecTV representative and U-Verse representative, I repeated the $75.00 a month price at least 20 times with my husband being a witness. Each time the representatives confirmed the $75.00 a monthly bundled.

After ordering the package, it came time to install all new services. Since I was unable to be present for the DirecTV installation, my husband decided to stay home from work to ensure proper installation. My husband explained to me that the installer tried to run the cable across the roof and down the front of the house. In the process of installing the cable line incorrectly, the installer damaged my fairly new roof by putting staples in it. My husband requested that the installer remove cable from the roof and properly install the cable lines along the siding of the home concealing the cables. The installer apologized for his sloppy work and correct what he could. But still an unsightly cable runs down the front of my home.

Next was the installation for the U-Verse internet service. The modem was to be mailed by UPS. Unfortunately, the U-Verse representative never relayed my proper address to UPS, so I corrected U-Verse's mistake by contacting UPS to give them my proper address. Once I received the modem, it was time to install it. Unfortunately I overlooked one important detail. Because I have been a long time customer of Comcast, I never noticed that my home did not have a phone jack. As you may have already figured, I could not complete the installation process. I contacted U-Verse to see if they could help. I was told that I would have to pay $149.00 to have a representative come and install the phone jack. I requested that they waive the fee. They told me they could not waive the fee and further informed me that if I choose to cancel my services, I would have to pay a $180.00 cancellation fee. Note: I still do not have internet installation in my home. I do not have the $149.00 to pay for the installation service.

My dilemma and torture does not end there. After only a week of TV service and still no internet connection, I received my first bill from DirecTV. The amount due to DirecTV on or before 10/29/2012 is $94.99. After reviewing the bill, I noticed that the bundle charges were not on the bill. After about six hours total of being transferred and speaking to various representative and supervisors from both DirecTV and U-Verse, nothing has been resolved. Each time I was spoken to as if I am a peon, disrespected or I was apologized to for the inconvenience. One of the DirecTV representatives even went as far as to tell me it was my fault for not activating the rebates prior to the services being connected and for not notifying each provider of service (DirecTV and U-Verse) of the bundled services so that the bill and rebates could be applied properly.

The representative further stated that the rebates are not going to take effect for an additional 6-8 weeks of services for DirecTV and that the U-Verse rebates will not effect until the 13 month of service. When inquired about having my services canceled, they politely told me that I would have to pay the $480.00 cancellation fee and that the fee cannot be waived. After pleading with the representative from DirecTV, they offered to transfer me to the retention department to see if someone in that department could help. In a last ditch effort with still a glimpse of hope of a resolution and a bit weary, I agreed to be transferred to the retention department. Well aware of the fact that the retention department is mainly for long term dedicated customers, I explained my situation to the representative.

The final outcome was the same. Sorry, there is nothing that can be done. But this time the representative accidentally revealed the lies that have been told to me and the lies that have been recorded in the notes. The only request I had for her was to please waive my cancellation fee so that I do not have to deal with them for the next two years. As sarcastically as she could, but as respectfully as she could told me, she stated it was impossible to waive the fee and that I was given the full month $20.00 credit so all I have to pay is $460.00 to cancel my services. Coming to terms to my reality of being forced to stay with DirecTV and U-verse, I requested that I at least get my bill bundled into one bill versus two bills. I couldn't even get this resolved. Both DirecTV and U-Verse stated that they did not have the capability to do so and that I need to contact the other provider to have my services bundled under one bill.

Ultimately I am left with only two choices: (1) I have to pay $480.00 to DirecTV plus $180.00 to U-Verse, cancel my services that I have only had from DirecTV for a week and I have yet to get internet services, all because of this 2-year contract that they trick people into getting or (2) keep the horrible service and pay the ridiculously monthly high charges and hopefully receive the rebates and discount in the future; possibly 13 months from now and pay extra $149.00 for U-Verse to install the phone jack.

I need help. All I am asking for is what I was quoted for or cancellation of my service with both DirecTV and U-Verse with no cancellation fee. Please help me. I have teenagers in school that rely on the internet service to complete their mandatory school assignment. Not only am I being financially burdened, but my kids' grades are being affected.

After an hour, I had finally gotten the rep to push my rebates through and she said she would also apply them to my first bill, so I would be left with a credit. She even went as far as to give me an estimate for the following month's bill of $25-$30, which makes sense as the normal bill should be $55 and I was to receive a $30 credit. I was not completely happy, but the solution was acceptable.

Fast forward one month. My bill comes in to the tune of $55. I took a few deep breaths, even waited a day before I called. In short, I was told that I had declined the $30 refund and told the rep I didn't want it. So, I asked to speak with a manager, which led to at least 30 minutes on hold, without even the decency of hold music. The "manager" comes on the phone and is able to find my rebate and refund information almost immediately. I politely informed her that I had now spent close to 3 hours on the phone with customer support in the first month trying to straighten out my bill and I would appreciate cancelling my service and sending the equipment back.

She then said I would be on the hook for the early termination fee of $460! I asked why I should be on the hook for the ETF when they had messed up my bill twice in the first 2 months and I had already spent so much time on the phone trying to get it all taken care of. She said there was never a problem with the bill, pointing back to the rebates that were shown on my order and order confirmation and said I had to sign up for them. This brought up the previous month's anger that I had never (prior to phoning customer service) been prompted or informed that the rebates on my order had to be signed up for a second time through their Web site.

I then asked why my credit had not shown up and she said there was not any note on my account for issuing a credit - which she had just confirmed there was 5 minutes prior. Then, I asked when I would see that credit, she said I had just declined the credit, which I had not. I asked what person in their right mind would call customer service to complain about not getting a credit and then decline the credit when it was offered. I then cited this exact customer service experience as to why I should not be held liable for an early termination fee.

In short, all I will say is this: Buyers, beware. Their 2-year contract does not hold them to any standards, just you. The worst part is that there's not even a link on the Better Business Bureau Web site for DirecTV, only the retail outlets, so there's no consumer protection. The image attached is where I was told to look for the link to apply for rebates. If you can find it, you are a better person than I.

On August the 8th, 2012 I contacted DirecTV to advise them that my channels for HBO, Cinemax or Showtime had not been available to watch. I was told by Customer Service I had to contact a different department about the problem. I was given the number, 18663980992, to call and inquire about the problem. I spoke to the gentleman and he apologized and told me the channels would be on that day and that was the case. I looked at my account later that day and saw that I was being charged for the NFL Ticket. I called and Customer Service saw where I was not to be charged and told me that they were the ones that I had to speak to the Promotional department and they would issue me the credit for the charges and they did.

On August 15th, I called to inquire and to ensure there were no more charges. I was told I was not being charged and later that day I saw that I was being charged again for the NFL Ticket. I called back again. Then, I was told that there was nowhere on my account that showed that because I upgraded my account that I would get the NFL package for free, only the Premier Channels. I told them again I was contacted for upgrading my service and getting free NFL and HBO. This time, I was told they see where I am only getting the Free Premier channels and the NFL package I had to pay for. So after this call, I said, "If you cannot give me what was offered, I do not want to pay for the NFL Ticket." So, I was told they would credit me - which they did - and last month on the 5th of September, they charged me again.

I called and was issued a credit again. I asked that they put me on a Do Not Call list to call and offer me any more promotions as it relates to the NFL Ticket. So today, I got my bill and I did not get a credit for HBO. Now the story changed again to because I do not have the NFL Ticket, I cannot get the premier channels for free even though last month I was told I would. Please help. I have called at least 6 times and have been on the phone over an hour each time I need help. They change and delete information from my account.

Obviously, many hundreds more people like me are going through the same thing. I even had trees trimmed at my cost of trimming and hauling away all the brush just to get service through them. And when I call to talk with someone, I am always put on hold for more than 5 minutes and transferred here or there. And it always ends up costing me due to the fact they are wasting my minutes on my cell phone. Something needs to be done and corporate needs to hear and read these complaints from their customers. We pay our bills and try to live day to day and paycheck to paycheck and customers of DirecTV should not have to or be mistreated like this. I am so upset that I was told today to call back within a week. Well, my sister is a corporate lawyer with a very big firm out of Texas and she is going to hear about this. Hopefully, she will have an answer for what I and all you others are going through also with DirecTV.

I have read a number of others complaints from people that are similar or worse & I think this should be looked into. I don't believe DirecTV should get away with what they are doing. When I try to let them know what is wrong, they don't want to listen to what you have to say. They cut you off by talking around the bush & talking over me. That gets people upset. When I asked how my bill went from zero balance plus I overpaid get back up to over $100 & them charging me late fees again, they didn't want to answer me. I truly believe this matter of mine and thousands of others needs your attention. This is a billion dollar business unlike me. I live off a fixed income and can't afford to pay any extra.

During this month, I received 5 different answers from their customer service. No, we will not take out the money, we promise. Yes we see the mistake, we will put the money back into the account. Then later, no I don't see that we would never put the money back. Then later, yes sorry we will. The confusion and frustration continues. It's not constitutional nor ethical the way they do business. Horrible.