DIRECTV Reviews

I recently signed up for DirecTV Service and the promotions they claim to offer is what attracted me to the service. The promotions are $10 dollars off your bill if you are referred from another account and 25,000 in miles for United Airline members. I was referred by another account and I am a United Airline member and DirecTV has failed to provide me with any of these promotions. I have contacted customer service several times pertaining to this matter and they have failed to follow up appropriately or provide me with the promotions. DirecTV apparently is obviously involved in false advertising because I have not received any promotion that they promise for new customers.

I, like many others, am the victim of a scam that DirecTV pulls. It gives free NFL Sunday to new subscribers and then forces it customers to NOT renew or else you will get charged $230 for 6 months. Because we are on auto billing, like many others, I did not look closely at my bill. I never ordered the service, never watched it, and am not interested in it. DirecTV will not cancel the service if it isn't done before the season and offered a tiny discount. This is not the way to treat customers. DirecTV is asking for a class action lawsuit since this seems like they do this to many of its customers.

The NFL package was added to my bill, as mentioned by other people. I had never ordered it. They adjusted my bill but still had to pay approximately half for an NFL package we never ordered or watch. Apparently, it was a free item last year that auto-renewed. I advise all DirecTV users to carefully check their bill.

Was on the phone for over an hour. I found out that I was auto renewed for the NFL Sunday Ticket & had actually been billed thrice already for it! So I called & they said that I can't cancel it. Talked to Samantha (in CO - **). Yep, she's as rude as they come & after 7 years, I'm cancelling my service. I like the product, but it most definitely isn't worth this!!

I am a new (2 months) customer to DirecTV and use paperless billing and auto-pay. My September statement was just processed and I saw that the payment deducted from my bank account was nearly $100 more than I expected.

The amount quoted to me was $59.99. I asked specifically what the amount would be for the first 12 months vs. the last. I was quoted a total of $79.98 as I added a protection package. Peter whose agent number is ** guaranteed me that with the $37.00 increase during year two of my contract, my bill would never be more than $120.00. That would be the worst case. My bill is $211.00. This is much different than the amounts he quoted. I made a decision to go with DirecTV because of the price. However, I am yet to receive a proper bill. I will never use this company again. This company must be held accountable for their deceitful practice. There should be a proper explanation of one's bill.

I placed an order for DirecTV in August 2013. The installation team did a great job installing my service. The problem is with Billing. I did not agree to set up a direct payment account. I paid my first bill of $39.00 before it was due. I then received a second bill for $85.21. I called customer service to inquire about the bill. I was told that it was a billing error and I was charged for the 3 months of trial HBO, Cinemax, etc. I was assured my balance was $0.00 and the issue was resolved.

We were charged for NFL Sunday Ticket and never ordered it. Apparently, they automatically put it on our account and expected us to call and cancel. Customer service is beyond rude and they removed money from our bank account that was not authorized! Worst customer service ever. I cannot believe how rude they are. Terrible.

10.02.2013, Called DirecTV approx. at 5pm. My fiance and I wanted to bundle with TV, internet, and phone. We are moving into our new place and we are currently with Cox. Decided we wanted to try something new and see if it will lower our monthly price. First rep, her name is SONYA. Advised her what we wanted the bundling package deal. We chose the Choice Package, internet (10 size or whatever) and phone service (unlimited calls nationwide... as what SHE told us). So we were really excited! She priced us out for $91.94 for the first 12 months after that it would be $121.94 for the second year. We wanted it because it would be cheaper than Cox.

DirecTV installed a satellite dish in the middle of our roof and created leakage. Our energy bills has gone skyrocketed due to the affected areas. We have called our insurance companies several times and no one could identify where the leakage was coming from. Until 2 months ago, my husband went up there and saw the leaks created by the satellite dish from DirecTV. We called DirecTV. They told us that they will charge $50 just to come out and look at the roof. We sent them pictures and proof of the leakage but they said it was done by contractors and they're liable for the leaks. I don't know what else to do :(

In August 2013 I decided to move from Comcast to one of the satellite companies in this area. I called Dish and DirecTV and asked this simple question: "What will my monthly bill be when all of the incentives expire?" The DirecTV salesperson told me $120 for the package I wanted. Today I got my bill and when the incentives expire my bill will be $174. When I called them on it, the response I received from their contract department was: "Well you signed the contract." It will cost me $400 cancellation fee to get their equipment off my roof.

I made a payment that was to post next day to my acct. It has been 32 hours and still not posted. I am very angry because I have been member for over 10 years and they would not accept my payment receipt number or find a way to see if payment was made. Appreciate my business my butt, what crap.

I am being charged for the NFL SUNDAY TICKET. I can't get out of because I did not cancel within the time limit DIRECTV has in the small print. I will cancel and pay the early cancellation fee. It will save me more money than my next 2 bills will cost.

I was told my 2nd year would not go up more than $10.00 dollars a month. Well it tripled in price. I also was told since it was at my cottage I could suspend service as many times as I like. All lies. I couldn't even get Detroit Tigers. I called and put a stop to direct payment, and told them that they were not allowed to use my credit card as they have breached my contract. They still stole $262.00 dollars out of my bank account. DirecTV has been fined in the past and are still doing the same thing. Please contact your legislator to ban DirecTV from doing business. After everybody gets money back. Let alone all the frustration of calling and being on the phone for hours.

Like Josh posted earlier, I too got billed for something I didn't order. When I called after 15 minutes I finally did get to talk to a supervisor (Samantha) who had to be one of the rudest person I have dealt with in a long time. She informed me if I would refer to the agreement I sign when I got DirecTV last year when NFL ticket was part of the sign up (no choice) it said there was a automatic renewal. Unlike Josh I wasn't even offered the $30.00 rebate per month and was told by Samantha that she couldn't and wouldn't break the rules for anyone and hung up. What more needs to be said of a company that has people like that in a so-called position of leadership?

I have been a DirecTV customer for years. I signed up for paperless billing (go green) and auto pay (let's make sure they get paid on time). Needless to say, I trusted this company to conduct itself professionally, so didn't make it a point to jump online and read my bill every month. Until September when I noticed my bill was approximately $40 more than expected. It seems I had been signed up for some NFL football package that I did not order. It turns out that DirecTV had me "automatically" signed up for this and because I did not call them before the September 8 "deadline", this package absolutely could NOT be cancelled and that I would have to pay them the remaining $200 in $40 per month increments for the next 6 months.

Not getting local channels, sports or Showtime (so far that's all I've noticed). I called last night and they said they were having problems in a lot of areas. Called back today to find out what's the deal. They said for $49, they will come out and see. I said just cancel the service and they said that will be $300. So now I'm stuck like Chuck. I guess I need to pay them the $49 or sign up for the protection that's $7.99 a month and jack the equipment up every month to get over on them.

Back on 10/22/12, I signed a 2-yr contract with DirecTV. The contract was not very clear but the "agent" I talked with, Anthony, told me for 2 years I would be getting a special rate for the agreed upon service. Anthony also told me that if I wanted to keep that rate for the second year, I would have to call DirecTV, after the first year to confirm. Today (093013), I called DirecTV and they told me I had been paying about $40 more a month that I signed up for because I was getting additional programs that I didn't want and I still had to pay for them.

I have had DirecTV in the past and cancelled it. But stupid me I got it again after a friend said they had gotten better. I have had the service for about three months and I have had problems the whole time. The service does not work a lot, the weather is always causing problems for the service. However today it is nice and sunny and the channels that I want to watch will not work. I am going to have to find my converter box so that I can watch the channels that I want to see. I wish some company would pull their channels from their service so that I could cancel without paying a fee because once my service is up I promise that I will not ever get service with DirecTV again. Did I mention that I HATE DirecTV?

About two weeks ago, I called AT&T to order a bundle of internet and TV. They asked me to wait for 30 mins because my address wasn't in the database. One hour passed by and I didn't receive the call back. Three hours later, a different rep called me and confirmed that everything was good and the services were available at my address. I placed an order for DirecTV Choice package and 6 Mbps DSL high speed internet. After she got everything setup, I confirmed it again that I got Choice package DirecTV and 6 Mbps internet because I know that we can miss a lot of things on the phone. She confirmed "YES".

I saw an ad in an RV magazine for DirecTV on the go. I could get a portable Satellite Dish, a tripod and some cable plus my local channels wherever I went. I called and was told the ad was correct. I signed up and got what I the ad promised, until my first move. I called DirecTV for the local channels and was told that what I was asking for was not legal. I called again and was told that I could get my local channels and I was sent a new signal through my receiver and I watched the local channels for the week that I was there.

My wife and I subscribed to DirecTV a year ago and noticed that they have been billing us for NFL Sunday ticket ($40 a month). We called and notified them that we did not sign up for the service. They said there was nothing we could do, because they allegedly informed us that we would be charged for NFL if we did not turn them down. We do not recall receiving any notice from them. I have filed a complaint with the Federal Communications Commission. We are also going to bring a civil action against DirecTV. We are canceling our service as soon as possible (the company says it can bill us for six months).

Reading the majority of complaints regarding DirecTV and their practices, well just add one more the the list of po'd consumers! We had DirecTV when we lived in Philadelphia, PA for about six years and when we moved to AZ we wanted to retain their services. Our home was originally wired for cable only (another corporate trick, builder and cable service working together). We had the builder come out and wire our home for satellite (DirecTV) which we had for five years. In January 2013, we bought a new HD TV and were told we needed a "special box". Little did we realize that this started another 2-year contract.

Nothing. They have been out a total of 4 full days. Replaced everything in the system and still nothing works!!!!!

I began a service with DirecTV and they refused to give me a base price for what I would be paying for television throughout the contract agreement after the introductory time of 3 months was up. Now, my bill is fluctuating and I DO NOT ORDER MOVIES, maybe one or two throughout the entire time I have been with them. There is nothing extra on my television and the bill just keeps fluctuating! DOUBLED in 30 days. How can one prepare for that on a fixed income?

DirecTV misrepresented their service. They promised local channels, but they provided a different city in a different state for local channels. They state that this is what they show as the marketplace, but the reality is that my local government & news was not available. I cancelled my service within 2 weeks of trying to resolve the issue, but they have charged my credit card 450 dollars in cancellation charges. I am proceeding to file formal complaints along with filing dispute with my credit company.

This company has got to do something about their EXTREMELY POOR Customer Service Representatives you deal with when you call to order, have a problem, or Troubleshooting. They hide behind their desks and phone and lie their butts off to a potential customer just to get a sale. If the customer doesn't have landlord permission for a dish, they still push the order through. If the customer doesn't qualify for new upgraded equipment they don't tell them that. They put in the order for old equipment and let the technician deal with it when they show up at the customer's house face to face. They are completely uneducated in terms of how things are hooked up in the customer's house. They misinform the customer who then blames the technician for doing their job the way they are supposed to. All because some idiot behind a desk didn't know what they were talking about, lied and hung up the phone to get the sale.

I have to call DirecTV every time I receive my bill because there are ALWAYS different monthly charges. When I moved, we transferred service and were offered HBO, Showtime, etc. free for 6 months. I have been billed EVERY month and have to call to have the charge credited on my next billing cycle. However the next billing cycle shows a charge again! I called again and this time I was told I could not be credited for this charge! The person on the phone REFUSED to transfer me to a supervisor. They are a horrible company and I wish there was another cable company available.

DirectTV billing practices, delivery of service and customer support are one of the worst companies to detail with. They always "add on" packages in various flavors that seem to creep your bill up slightly each "billing cycle". Their definition of "billing cycle" seems to change based upon the personnel you talk to. The most recent transaction I requested to cancel the service, and was told by the customer support personnel that I was current on my bill and that I would NOT owe any additional funds nor be charged for anything beyond my "final bill" (which had been paid because this person used the "billing cycle" definition of we bill you for a month in advance).

The contract between the NFL & DirecTV which allows only DirecTV to have an NFL all game package is the epitome of a monopoly. They are forcing the consumer, in order to be able to watch every NFL game, to purchase DirecTV which isn't right. I don't want to change from my current carrier just to be able to watch my favorite team, the Dallas Cowboys, when I live in New York. Not to mention that every other sport allows ALL carriers to carry and offer access to their all game packages.

DirecTV is one of the best companies that provide cable service. The quality of my picture really satisfies me and my family. I have all the channels for my three kids to watch, also educational programs. I am able to record my shows ahead of time and watch them when I get home. DTV has the best customer service that I have ever experienced. I made sure I signed up for the protection plan when I got my install. I'm covered on all my equipment within my installation and accidental damage. I love the service. Never had any issues.

The cable line for our DirecTV got snapped while doing an addition to our house. I called and they said a technician cannot come until October 15th!! That is ridiculous! I pay a lot of money each month (more than it would cost me with other companies) for this service and should not have to wait that long for someone to help me. How can you charge such high amounts if you have worthless customer service. I definitely will never refer anyone to DirecTV. I will make sure they know if anything goes wrong, they will still be paying for service that they WILL NOT get. Very disappointed.

I filed a complaint concerning DirecTV with both the Attorney General for the State of Oklahoma and the Federal Communications Commission. Neither did anything against DirecTV even though they committed the following acts: False Advertising, failure to provide services they advertised and I paid that I would receive, provided faulty, outdated equipment, and turned off my services then charged me for them. In Feb 2011, I received a flyer for DirecTV. I called them and asked them if they offered the "NASA" channel. They said yes. After having their dish satellite installed and two receivers, I did not have the NASA channel. I complained for six months to find out that I needed an HD receiver even though NASA was only offered in standard definition. They refused to tell me why. So for six months, I never received the NASA channel and yet I was paying to receive it.

Really? Complimentary? Do you feel like you are giving me something for free? Really? Spam my inbox with your propaganda and special offers? Don't I pay you enough already? Really? Are you trying to pinch every nickel from my pocket... pathetic... lol.

Me & my husband thought we would save some money when we got an DirecTV offer for a bundled package. So we called in to a representative that assured us that we were going to have the NFL ticket included with the Ultimate Package... Also she told us our bill would be $77.90. She set up an installment date for us & send an absolute clown. This guy told us he stopped at his grandma's to have lunch with his grandma and that's why he was late. He was cussing in front of my two children, 6 hrs to hook-up milking up the time. Gave us away extra controllers and cords he said he takes from the company if we would give him ALL 5s. Two thumbs down.

No sat reception in motorhome. Called tech service. Came to check equipment. Told us it was the connection outside of camper that wasn't receiving power. Suggested we repair or replace wiring in camper to get power. After doing this, getting a new connection installed at a cost of $475, still getting no sat reception. We had an independent person check and he found that the tech didn't connect receiver box inside camper to the correct cable connection inside camper.

We recently moved and have been DirecTV customers since 2010. This would not be the case if we didn't have to pay a fee to cancel our contract! When we scheduled the move we were told we would receive the NFL ticket free for the season, which we DID NOT RECEIVE! When contacting customer service regarding the issue, we were given the usual speech, "I'm sorry you were given incorrect information, and if you'd like to purchase the NFL ticket I can set you up on 6 installments." I specifically asked (verified) 3 times with the agent I spoke to regarding the move that the NFL ticket would be free for this season. She assured me ALL 3 TIMES THAT IT WOULD. Not the case. When I asked for them to go back and listen to the recorded conversation, I was told that it was impossible and that he would note the problem, including the agent's ID number. Thanks for being a "loyal customer."

My husband and I had DirecTV service for years and I had my Discover credit card set up for auto pay to the account. The DirecTV account was set up in my husband's name only. The credit card was in my name only. My husband and I divorced in April 2010. He left the home and I verbally agreed with him to pay for the account until the contract with DirectV expired. In November 2012, the contract expired and I called DirecTV to cancel the account. Because my name was not on the DirecTV account, they would not speak with me, even though they were aware that I did not want my card charged any longer for this service. My ex-husband led me to believe he had cancelled the account, gathering all the receivers to send back to DirecTV.

On 08/10/2013, my cable DVD/R started giving me sporadic picture and a message number. I tried the usually unplugging box, going to source of cable inlet and tightening, restart button, etc. and it only fixed it for a moment then no signal at all. I called DirecTV who asked me to try the same steps I had already tried, and it didn't fix it. They said they would have to send a technician out, of which I pay a monthly stipend for troubleshooting services. At that time, I inquired about a new system. They scheduled it but said they wouldn't have a new appointment till 09/06/2013. That was a whole month out! What about my billing? They were not able to credit me at this point till the service was completed, then they would credit my account upon service.

I don't know where to start.... Have spent over 20 hrs total on all calls to fix something. In their notes they don't write what they tell you, they don't show up on time, or not at all in my case. They say they record the conversation but when you ask they tell you they don't have access to it... They say it's in the legal dept. They don't bring the products you requested and will tell you "oh it must be on another work order." They lie to you and don't enter it in their notes. TV blackouts all the time. I had COX for 42 years and should have stayed... One more time and I quit.. They can try to charge me a fee and I will toss it in the trash each time. COX I will be back soon it seems.... Never get DIRECTV!!!!!!!

A month ago, we switched from Comcast to DirecTV. Biggest mistake in our TV history. Yes, Comcast prices are not cheap but overall service and products are great along with disrespectful treat to its customers. On the contrary DirecTV is the worst company we have dealt with. The installation went completely wrong. The technician came and did a poorly job at connecting the equipment. Besides they made holes on our top roof. Three days later, after not being able to watch any channels for 3 days, because the signal kept getting frozen, a second technician came and spend another 3 to 4 hrs reinstalling everything again. So now the house two horrible looking antennas.

DirecTV is now asking for an additional 75$ to get NFL redone, saying it is now part of a MAX package that was "free" last year. That this would cost this much this year was never disclosed at time of sign up. Ever. Basically a scam whereby are pulled into services they don't need or want. Completely without conscience.

My wife and I have been looking for ways to cut back and save some extra money per month. We are tired of paying close to $150 per month for cable service. We contacted DirecTV who advertised some great rates. I should have known it was too good to be true. I ordered the service, and the sales representative set up my install appointment. I was given a phone # to confirm my install appointment which I was to call the day before the install. When I called the number, the lady who answered was very rude and didn't seem to care that I was a new customer. She did, however, confirm my appointment for the following day and gave me a 5-hour window (2 pm - 7 pm) for the install guy to arrive.

Times have changed in the business arena in that companies have changed their methods and practices to controlling the customer/end-user! Most of the contracts stipulated are worthless but one-sided. In respect to posters on this board, it would be prudent to run a background check on the company beforehand which is very easy to do especially on the internet. I was considering DirecTV for my Law Office and Home. So, I ran a check on the net first and found it very surprising that all fifty State Attorney Generals (AGs) have pending Law Suits against DirecTV of which, a small number have or are being settled! In conclusion: the numbers of complaints against DirecTV via customers are horrendous! In conclusion: when there is a potentially of a Two-year contract for services, do a background check on the company first and, save yourself all the head shakes and frustrations.

I moved to Australia in Feb. 2012. DTV made me pay them $400.00 in cancellation fees. I moved back to the States in Jan. 2013 to New Mexico, signed up again with DTV (stupid me) and was subjected to a hard credit check, a service rep misrepresenting the package I received and other issues. Then I moved to Utah and the DTV rep on the phone told me they would charge a $200.00 moving fee and that I should be thankful because that is a regular cost of $500.00. I told them then that I was disconnecting and they charged me $360.00 to get out of my contract. I say good riddance. Never again will I become a DTV customer.

We have had a very poor experience with DirecTV. First they told us our pricing would never go above $100.00 ever, when we signed up. Then they added additional channels that I had to call and remove. Our bill has never been under $100.00 since we've been with them. Into our contract, we had a receiver that didn't work and so our account apparently got upgraded and we've signed up for another 24 month agreement without really understanding clearly what we did. Trying to have a conversation with them got me nowhere. They just didn't care. You've got to give them credit, their sneaky!

OK..... to begin with, we've been customers of DirecTV for close to 25 years! Yep, I know, I'm nuts. While all my friends and relatives have switched services every couple of years to get free upgrades and services, I've stayed the course and still have my ancient equipment. I've been fairly satisfied except for the prices creeping up all the time and the piss poor service they give their loyal customers. This all changed TODAY!

I have been with DirecTV for about 8-10 years until recently. I have to move out of the area for work, not by choice. I cancelled the service well after my contract expired, and called to make sure they were not going to charge me any additional fees. My daughter who will be living in my house called DirecTV to have own services setup. They told her she was unable to do so because I had cancelled my service. They proceeded to tell her that she needed to fax some sort of proof that I had moved. Keep in mind she's getting her own account on. They also told me when I called that she has lived at address in the past which is not true. I don't understand why they are making such a big deal if they're getting paid for the service. I'm not asking for free service. I would also recommend everyone and anyone to look for service with other companies who will not treat you like this. Due to this meaningless issue, they are losing two customers. I will make sure to share this experience with my family and friends. This is the way they treat long time customers.

I had DirecTV service for about three years. Never had any real issues except for the fact that anytime there was a thunderstorm, the service went out. That alone wouldn't have made me cancel, though. I simply cancelled because AT&T Uverse offered me a better deal -- more channels for the same price, no more problems with service going out and, on top of that, a $200 Visa card.

I have had billing issues and got behind on my bills with DTV. I go to call them today and apparently I am not allowed to talk to a human being to set up some kind of arrangement or get the information to send my receivers back (so I do not get charged). The automated service just tells me I have to pay my account in full and then they would be happy to speak with me. WHAT! SERIOUSLY! You even speak to me. Who does that! Now, I cannot even set up payment arrangements or send my stuff back to them so I do not get charged. It seems like a scam and a way to stick it to people to have to pay more!!!!

Decided to cancel the order for DirecTV. The installer did not show up for the installation appointment. I thought twice about the 2-year "lock-in". The reviews from this site convinced me it is not worth the hassle The biggest problem for me was staying home for the installation that never happened. There was a call from a customer service after the time window passed. The caller said the installation needed to be scheduled - NOT re-scheduled. They acted as if there was some mistake made that got into the system - but date and time was not entered in their system. The next available date/time was a week away - really? I have an email confirmation of the date and time for installation - so that was the first lie. The rep then said a supervisor would call back today to let me know if an installer could/would be dispatched later in the day. So, this was the second lie in the same day. No call to inform me either way. So, I called to see what happened - the rep said yes, there was a record of the conversation from earlier in the day, and they still insisted that someone would call back. It is now 6 pm Eastern. I don't think that call is coming. I don't trust that they will do whatever they say they are going to do.

From day 1 (3 months ago) I have had inconsistent bills, terrible installation service, horrible technical services and downright rude customer service. I find it quite hilarious that DirecTV was GLAD to sign me up for AT&T services with my so called "bundle" but when it comes to ANYTHING else, they are totally 100% two totally separate companies that don't even communicate with one another. I am now being charged $340 early termination fee. I refuse to pay this!!!

I signed up at our State Fair for Direct TV. I had another supplier for several years and it was a nightmare. So, I was looking for someone to trust. This company was not the one. I spent about an hour with the salesman. I asked a lot of questions and got what I thought were complete answers. Nope. Most of what he said was not true. He said I could bundle my phone and internet with the Direct TV service. I asked what carrier would be used for the phone and internet. He told me who to call and told me to wait until the TV was installed, so that I could notify the internet and phone company that I could have the bundle.

This Billing Department does not know what they are doing. I had a bill for $109.00, called and complained because it was supposed to be $69.00. I paid the $69.00, then they charged me $8.44. I paid the $8.44 and then said, enough is enough, I am breaking my contract with them. I called DirecTV, told them, "I want my final bill, because your paper bills and what is said on the computer are two totally different." I was told I owed $161.25. I told them, "Okay, I am putting this on my credit card, and I want you out of my checking account." I paid them on 8-29-2013. I confirmed with her, "Now my bill is totally paid off and you are staying out of my checking." She said yes, and I took her name and the confirmation number. I then find out that they went into my checking account after all of this and took out $109.00. I contacted them again and talked to someone who I could hardly understand, and he said, "I am sorry, there is nothing I can do about that." I said, "You can take money out of my account so now you will have to put money back into my account." Then I contacted my bank. I just want these people to leave my account alone and give me back the $109.00 and leave me alone.

We were offered a better package from AT&T and it sounded so much better than DirecTV, we switched over. DirecTV begged us to come back but we refused. They made offers, yet we refused because we had used their service for over 5 years since July 2008. Soon afterward, without any notification, without any permission, without regard for the law, etc., DirecTV made two unauthorized transactions to our account of over $1200 on 8/26/03 and 8/27/03. And get this, they made these transactions on an expired Visa card which we hadn't updated on the DirecTV website yet.

On August 4th, I checked our bank account to find that $784.15 was gone. DirecTV took money out of MY bank account for my father-in-law's account (We had used our debit card ONE TIME to pay DirecTV $56.00 for my mother-in-law). They told me that day that I would get a refund within 10 business days for the full amount taken out since this isn't even my account. Now, a month later, we have received $203 and that is all we are getting back. They are rude, hateful, lying thieves. They said since our card was "on file" they are allowed to drain my bank account for whatever my father-in-law owed. They took EVERY last penny out of MY bank! Their customer service is one of the worst I have ever encountered! I will NEVER have DirecTV and I want everybody I come in contact with to know how they have done. If you have ever paid anything to them using your debit card, they can just take out whatever they want! Cancel your card and get a new one!

I canceled my service after 6+ years, paid well over $6,000 during that time. I received a charge on my credit card for $4.99 after the fact with no explanation. I called and was told there was a movie ordered on pay-per-view 29 months prior. I was told it was ordered by remote and no one in my household ordered the movie. I asked them to credit the charges back and they refused. I know it's only $4.99, but it infuriates me that they will automatically charge anything they want. Repeat, 29 months later..... Really? How can you dispute a charge that long ago? I told them I would order a charge back and the rep said that was fine, but they would reverse the charge back..

Back in July, we decided to end our DirecTV service. We were only ending service to cut back on monthly expenses, and quite frankly because we did not watch TV much. On 7/15/13, I mailed back our Access Cards, and a few weeks later I received a bill. This bill was for Pay Per View movies. I was a little stunned! Although it was only a $12.78 bill, I contacted DirecTV customer service right away. I had never been dissatisfied in the past, and was sure that this was a mistake. To my surprise, the agent that I spoke to told me that this was from orders placed almost 5 years ago! We have never ordered pay per view! Never had our system hooked up to a phone line. In the past, we were told that unless our receiver was connected to a line, there was no way to order. I explained that I would not pay this bill, and requested an itemized statement from this period of time. I was told that this was not possible.

First of all, I only went to DirecTV because I moved and they were offering what sounded like a great 12-month deal. I have not seen the value in this service at all. I will be going back to Dish. DirecTV adds extra channels at random times and you will be billed for these channels until you call and cancel. If you are like me and have automatic draft, you may not notice these charges for a couple of months. Then they will not credit you back any except the last month. The channels change VERY slowly, no scrolling up and down for channels; the drag time is very frustrating. Receivers in the other rooms away from main receiver after being on for an hour or two will begin to play a distorted sound track, not matching up to the movie, until you turn the channel and then back again. You cannot pause, forward, or reverse in any rooms except main unless you purchase, for a hefty price, extra DVRs. They do not tell you this in any advertising. My experience with DirecTV has been frustrating to say the least. When I call, they can't pull up my account because I don't have a land line? What? I am paying the $225 cancellation fee. That is how much I dislike this service.

I contacted DirecTV in August of 2013 to establish satellite cable television services. I was told by an associate that the services could be installed the next day. A technician arrived at my home and placed a satellite dish on the roof of my apartment building and connected two receivers, one in my living room and one in the bedroom. The picture quality was very poor and there were little distorted boxes throughout the screen. I called to complain and the issue was not resolved. Later, I called back to cancel all services. All of this took place within a matter of two weeks. I was informed that I would receive a final bill and a box would be sent to my home for me to return the equipment.

I signed up for a bundled package for home internet, TV and phone. I was quoted one price from the DirecTV representative and then quoted a higher price days later. I cancelled the bundle, so now I have lost my originally quoted price for my package and cannot cancel, due to the fact that the equipment has been installed. When you are signing up for their packages, they are super friendly and nice. But once they have their equipment in your house... forget about it and just mail your check.

I've been a DirecTV for about 10 years. I moved to my new location and notice my bill kept going up. Called them and found out someone added services to it I didn't ask for. They give no incentive for loyal customers like myself and it seem that is a problem with many companies and that should change. I was told they would give me credit for what I caught them doing to me. I let them know that wasn't a credit but returning my money they took from or added to my bill for services I didn't ask for in the first place.

Called DirecTV, told them I have two HD TVS and DVR, asked if they can offer a package deal. They said yes with package deal and discount with AAA my bill will be 34.99 for 20 months. After 20 months my bill will go up 10.00 for four months after promo offer ends. I again asked if I am locked in for 34.99 and guaranteed for my 2 yr contract except the last 4 months. Answer: YES. Direct came and installed receiver and dish. That next evening we were moving into house we realized that we had a standard receiver and didn't get HD. Called DirecTV and they said package did not come with HD receiver and that I could add for 25.00 mo rental fee and 15.00 extra month for HD. Told them that I understood that since I have a HDTV and requested HD service that that would be in the package. Asked to cancel with them. Told me only in first 24 hrs and it will cost me 460.00.

I'm so mad I can't even make myself sit here long enough to explain all the issues I have with them. So in a nutshell, they are thieves and liars. Do not sign with them unless you have a lot of extra money in your bank account that you don't mind them stealing your money without proper/or no notification. They ruined me financially for a few months because they didn't have a forwarding address for me and they also had an e-mail address for me that I hadn't heard of. That's where the lies come in. They stole $500.00 from me a year after I suspended my account (with their advice). They should be put in jail just like anyone else would for theft. PLEASE, stay away from DirecTV.

I and/or my children have been in touch with DirecTV for over a year and a half. The problem comes from the trees in the area where DirecTV placed the satellite per a manager at DirecTV. Per Dan a manager at DirecTV because of all the trees in the area, the satellite should have never been placed on the roof as we will never have complete service. Per Dan, he couldn't move the satellite to a different area as it wouldn't do any good and told my son, David, if they removed the one they placed up there it would leave a hole in the roof. I have tried to get out of the contract and go with AT&T UVerse; however, the representatives at DirecTV will not allow me to cancel without charging me a penalty fee. The price even went up after a year for the same shoddy service. I have to continue to pay for service my children do NOT receive and if they do, it is sporadic. This practice should not be allowed and I should be reimbursed for this horrible service and let out of this ridiculous contract. So now another technician is on his way out and I'm being charged. Are you serious?

A salesman at the State Fair of Texas talked us into signing up with DirecTV in October of 2012. He quoted us that the contract was good for a 2-year period at a certain rate. We were told that we would get a $10 discount for a year for signing up another person with DirecTV, would get a discount for Star, HBO and another for a 3-month period, and would get a sports channel that allows you to watch 4 sports at one time for 1 year. Received the first month's bill, the charges weren't what had been written in the contract. I called DirecTV for that. I was told that the rates were only good for 1 year instead of 2. It took at least 2 calls to get that straightened out. After the 3-month period, I called to drop HBO, etc. because of rate increases. Come early summer, I saw an increase of $40 on my bill. It was for the sports channel that we never watched. A year wasn't up. September 1, I received a bill showing that the $10 discount for a referral was up. It hadn't been a year.

I went online and ordered service for my 4-bedroom home on a Wednesday, a chat opened and offered to "assist" me with completing my order. I was walked through the order process and set up an install for the next day, Thursday 12p-4p. Thursday, the technician showed up with only receiver. He told me that I needed to call customer service and get the other three receivers. I called Thursday night about 7pm, spoke to technical support and was told a technician would be out the next morning Friday, 8a-12p. Friday at 2pm I called to get the update and was told that I would have to pay $69 per "extra" receiver plus installation costs... The supervisor did offer to reimburse me, but ?????? As if I'm going to trust that they will do the right thing, now. Well, I have cancelled the service altogether. Let's see what they try to charge me for the service that I have had for less than 24 hours! I was told that my installation was completed at 6:25 pm, so since I'm cancelling at about 3 pm, that I will be charged NOTHING.... Now let's see what the bills say!

In June of 2013, I moved to a new apartment that did not allow DirecTV. When I called to cancel my service, DirecTV informed that I was in a 2-year contract and that I would have to pay a cancellation fee of $280. I never agreed to a 2-year contract and when I asked them when I agreed, they said that I was informed over the phone when I ordered my service. I told them that I was certain no one ever explained this to me and asked them for proof. They said they had no proof, but that I would have to pay the fee. I asked them for something in writing or a recording of the phone call, but they said they had neither. I told them that I would absolutely not be paying a cancellation fee for a contract I never agreed to. They said they had my bank account information and that they would debit the fee from my account. I told them that they did not have my permission and that I forbid them to do so.

Called one year ago to inquire about upgrading to high definition TV. I asked the sales rep 3 different times if I was getting into a new contract and was told no, I was not. When I cancelled my service this year, one year later, due to marriage, I was told that I owed a buy-out fee, as they say I signed a 2 year contract. I talked to a supervisor who said they would go back and listen to the tape recording of the call and I was glad. I was told they would get back to me.

I contacted DirecTV to have the Dish moved from its current location on the roof to a new Antenna tower that I had installed next to the house. They offered to upgrade service to the new receiver and sign a new contract for two years and they would move the dish at the same time. When the installer showed up to do the work, he notified us that he could not install the dish on the antenna tower. This is the same tower he climbed up to get on our roof. I immediately called and cancelled DirecTV service and can't wait to have Dish Network installed on my antenna tower. Way to go DirecTV, you just pissed off a loyal 10 year DirecTV customer.

DirecTV is worthless. Their customer service is worthless. Their management is worthless. Their corporate policies are counterintuitive. I am having to move and won't be able to continue my service with DirecTV as there's a giant tree blocking the view. Nonetheless I have to wait 7 DAYS after I'm already moved in for a shady outside contractor to come and tell me what I already know. CAN’T GET SERVICE. Then I'll have to wait another week for COX cable to come out and set me up.

Last August I moved and left my bundle; Verizon phone and internet and DirecTV active and in my name for my daughter. In December, she wanted to switch services...all three. I called Verizon, the only company I spoke to when I connected all 3 services. I advised them that I wished to cancel all services. They said nothing about contacting DirecTV. The internet and landline phone were cancelled, but without me knowing, DirecTV stayed connected, even after the new cable company (which was wired and not satellite) was connected.

I have been a customer with DirecTV for 2 years and I was late making my payment because my mom died 2 weeks ago and I have been really depressed and didn't get out of bed - also, I don't keep money in my bank account because I am legally married to an idiot, so in order to use my account I have to go put cash in it. Well on Saturday morning, DirecTV shut my cable off and I owe $154 which I have in cash and plan on putting in my bank and paying to DirecTV as soon as the bank opens. But I am on west coast time so at 5 am, my bank isn't open and DirecTV wouldn't turn my cable back on for the 3 hours before my bank opens and I know they could if they wanted to.

They promised me free NFL Sunday Ticket. Now it's 6 payments of a lot of money. I want to cancel but they charge 300. I just want out.

I called to have my service restored. I was given two different prices. Then once I was ready to pay, I was told that I'd need to provide a credit or debit card in order to have my account reactivated. I provided one with no funds available and was THEN told I needed to have at least $1 on it. I was told that I didn't need a balance on the card. I had already paid the funds to have the acct reactivated so my husband left work early to add the funds. I was told they just needed to have on file "just in case." So I will NEVER put money on it so they can NEVER debit it "just in case."

I don't know where to begin or end. All I can say without being too colorful, do not make a one time payment and/or reoccurring payment with DirecTV because they WILL debit your account if you are dissatisfied with the service and terminate early. The fee will include, but not limited to, the cost of the equipment plus applicable taxes, and the early termination fee. I spent literally 5-6 hours on the phone with this company attempting to reverse the early termination fee, which I didn't agree should be assessed by me due to the lack of professionalism ("wired" hook-up from someone else's dish) and poor quality.

We were at the end of a 2-year contract with DTV. Was not planning on renewing, told them that. They tried several different tactics to get us on the extended 2-year deal. I was laid off and knew I'd never be able to carry DTV for another 2 years and told them that. I asked for them to send me boxes for the receivers and I'd send them back. I was told that they did not want the boxes back because they were already too old. This was 2 months ago. DTV just took $254.00 out of my bank account. I called, pretty much all I can get from them is we owed the money. I called my bank and they are investigating. The bank told me that unfortunately it's an ongoing problem with DirecTV. The bank has told me that it's more than likely, since I disputed it, the charges will not go through. Unfortunately, now I have 114 dollars in overdraft fees. The bank has assured me that if the transaction does not clear, they will refund my account for the overdraft fees. I guess I have two issues or questions. How can a company go into my account fraudulently and take my money? Why can't I tell the bank not to process a fraudulent charge?

All I can say here with the amount of space provided is liar, liar, pants on fire. Numerous times I have been promised, and told things that never come to be true. Watch out for the scam of extending your contract WITHOUT telling you. I can only recommend that you STAY AWAY from this company. Their customer services ends when they ask you if "you're having a nice day?" Yet they keep apologizing for the "error" the last c/s rep you talked to made. No one is ever responsible. Just sick of the deceit, and sneaky tactics they're told to do. Never again.

I was a DirecTV customer. When the service was installed, I was told that my house would have whole home DVR service. When the installer was here, he assured me that I would be able to see recorded shows in every room. I had to get two DVRs to have it work. Well it did not. When one room was watching a recorded show from a certain DVR, another room could only watch programming from the second DVR and vice versa. So I cancelled and went to U-verse which worked properly. I paid the cancellation fee to DirecTV even though I thought it was not fair.

DirecTV customer service is the worst. They're useless and unable to resolve any issues. First, I signed up over a year ago with a sales rep who offered me a great package and told me my bill would be no more than $87. False! I never saw a bill in that amount. I repeatedly called, spoke to several supervisors about my issue and that I was unhappy and felt like I was scammed and I was told I signed a contract. If I cancel, there will be an early termination fee. Fast forward to today. I cancelled my service a year only and they are charging me $20 for each month left on the contract plus the balance left on my account for the service. I was told that they will automatically take it out my bank account from the card they have on file. I told them I am not authorizing them to do so and they said, "It's final. It's coming out." I offered to make payment arrangements because I can't afford to have it come out all at one time. They denied my request and just wouldn't work with me. Please beware of this company. Take your money somewhere else.

Ordered services 3 years ago. Was supposed to receive a HD receiver/recorder box with order, but instead received a regular HD box. Later I realized that I did not receive the correct box and called them. Had to add on another 2 year contract. Two months ago I returned 2 receivers because I had to go out of town and didn't know how long I would be gone. When I came back after 2 months, I reordered. Now they want me to pay over $300.00 for 2 new receivers, 1 HD and 1 regular box. These people are thieves! Best to go with Dish Network or even better yet... go with NETFLIX for $7.99 a month and SAVE!!!! Put them all out of business and more money in YOUR pocket!

I signed up for DirecTV service in December of 2012 through a promotional kiosk at our local Best Buy. The guy that signed me up for the minimum 2-year contract was very nice and explained everything very clearly and told me that for the 1st year, I'd be paying $44.51 and the 2nd year was going to be $66.51. I told them that I had a budget and a roommate so my monthly bill had to remain the same. After the second month, they charged me a few extra cents, which was no big deal but, for the principle they should have told me. Then problems showed up:

For many years, we would lose our satellite service during the spring, summer and fall months, but would pay our $131 per month to them. We finally cancelled and turned in our key cards. They supposedly found a ** movie rental on the card from 6 years ago and billed us for it. We never ordered such a thing and I told them I wanted the bill removed. They refused.

They sneak in charges, their reps are rude and no help, and their service is awful. I downgraded to a new receiver last year, which automatically locked me in to another two-year contract. WHY?!?! I hate your service, and I downgraded to make my bill cheaper so I wouldn't have to spend $300 to cancel. I tried to cancel again today because I'm moving into a house with better pre-existing cable, but it would cost me $280 to cancel. If you need cable, try someone else. You get no help and you overpay for crappy service.

First, my first bill was $76 and from my brother's, they took $186 w/o giving the money back or any credit for what they did. I ask to send my bill statement which they always forget. Yesterday, I wake up and didn't had anything on TV. I call, ask what happen, they say my bill was past due but I haven't got any bill statements so they ask me for the payment of $72 and I pay that. So I wait for the satellite to work and nothing worked. I call back again. Well, like a joke, this guy, Francisco, giggling, said I had to pay $59 more.....

DirecTV took funds out of my account without notification. I tried calling. They refuse to reverse funds back into my account. I spoke to several reps, when asked to speak with supervisor some of the reps hung up on me. Supervisor refuses to give me her manager's name. I contacted BBB and my bank to try and resolve this matter. DirecTV refuses to work with me.

I had DirecTV installed and it was fine. I was told that I would get some services free for 3 months and if I didn't choose to continue them they would be cancelled with no charge to me. At the 1 year mark, my bill went up and these free channels were not taken off so I was billed for them. When I was unable to pay the fee, the service was cancelled. I returned the equipment the very next day after they sent me the UPS box.

I started service with DirecTV in Oct of 2012 in which I was told I was not allowed to have, then I was allowed to have, then it's not in our area and so forth. 9 calls later I managed to get my account hooked up. Installation was AWESOME! However, I was told with the NEW package I could have my genie and up to 4 other receivers with the new promotion. I asked the rep 3 times if I could add the rest of the smaller receivers at a later date as long as it was in my first year since I knew I would be needing them. The answer was yes each time, even the installer knew that I would be adding them. Called this week to set up a move that is also supposed to be free only to find out that it's not free, there are fees and I could not add my other receivers until after my first year........ If I would have taken them all at the very day of installation, then it would be fine but I could no longer have them without being charged 19.95 per month per receiver.

DirecTV seems to be charging its customers a "Whole Home DVR service" fee that is apparently hidden under the "Advanced Receiver" fee, even if you only have one box. They are unwilling to adjust any accounts in spite of this obvious problem. I, for one, am not willing to pay for a service that I cannot receive or access, and no one else should do so, either.

In July I called DirecTV about new service for my daughter. I wasn't thrilled with the information I got so I called back - five times. Not once did I get the same terms/prices. All salespersons were pleasant, but avoided answering direct questions. They omit details and avoid answering questions. In most business settings, omission is lying; lying is fraud, deceptive business practice or dishonest. Call it what you want, it would normally void any contract. START RECORDING YOUR PHONE CALLS, PEOPLE. Or take good notes and ask them for their recording. Then call your Public Utilities Board and file a complaint.

I contacted DirecTV this month because my Comcast service is getting poor. I asked the DirecTV representative if I could get comparable TV and internet service in a bundle, for our current rate with Comcast. I was assured that I could. This is not true. The bundle you offered was not even close to comparable on the internet package. You then passed it off to being Hughes Net problem, and dropped the ball. You told me that your on demand programming compares very well to Netflix. In what way, certainly not in the cost. My number one concern was cost. You assured me the cost was comparable. It's not even close. At least Hughes Net has a 30 day cancellation if not satisfied with the service provided.

Worst purchase ever...Lied to even when I provided email that they sent me! Pathetic that business can screw people like this and get away with it. Misinformed of product programming and price as agreed upon. Told pricing would be fixed for the term of the agreement. Later told, “Sorry that's not true.” Promised signal dropping rarely occurred - I lost signal more in the past month then I did with Comcast in seven years.

They automatically renewed my NFL Package option. This is after I had a huge fight with them over this earlier this year. Tried to call them and could only get new account dept. Got into a screaming fight with "Linda" who could not help me and wanted to "transfer" me to the same place I had already been. Asked to speak to a supervisor and she told me they couldn't help me either. Cannot reach existing account dept on their 800 531 5000 number. Endless loop back to new accounts, no matter what button I hit. BTW, Linda was rude and inappropriate. Told me I don't pay her and then hung up on me. Will notify AMEX. Just like last time.

I called up DirecTV four days ago to have service installed because they offer things my current cable company does not. I was told I would have a free upgrade to the newest Genie HD DVR box. A friend of mine was offered this same thing last week and when he service got installed he did not get the free upgrade and was told that it was actually a $99.00 cost for the "FREE UPGRADE". So I called in today (which is one day before they come to install) to make sure my service and DVR boxes are correct. I was told on the phone that I would have to pay $99.00 for the Genie DVR boxes, and told that they are giving me a $200.00 credit off those boxes so I should be happy.

I ordered DIRECTV and agreed with agent to pay $29.99 a month for 24 months. They installed a higher end receiver and are now charging me $56.85 a month a nearly 100% increase over the agreed upon price. They say they'll switch it out for the agreed upon receiver, but they'll charge me $100. They changed the original selection that I agreed to and because I signed the work order that the technician brought with him they say I agreed to the change. I assumed that they were installing the equipment I agreed to. Please help me resolve this issue.

I have used the services of DirecTV for a combination of 20+ years. I was solicited to let them return to my VA property for satellite service to my televisions. I caved and said "yes" to what they proposed. I thought this was what they offered to long term, dedicated customers. Nothing was farther from the truth. It was lies and scams to get me to agree to something that they had no intentions on delivering. Never in all my days have I seen such incompetence! All the while they are speaking to me as if I am illiterate or that English is not my primary language. Bottom line, I will never allow them access to my property line yet alone to enter my home. I have been scammed, lied to, betrayed and worst of all verbally abused by those who claim to be in higher Supervisor positions. Bravo for that mentality! If "WE THE PEOPLE" of the US of A continue to post what an atrocity this company has become perhaps they will be forced to wake up and do what we all know as "THE RIGHT THING".

Direct TV added the NFL Ticket to my account without my permission. By doing this they added a 40 dollar fee monthly plus a removal fee to remove unwanted channel. I do not watch football nor does anyone in my family. When we realized this, we called and asked them to remove it. They said they would. However when we got this month's bill there it was again. This was not the first time. A few months ago they also gave me premium channels and then charged me. I have had this service for about a year and I cancelled today. When talking to the customer service rep I asked to speak with the manager (I never got to speak to the manager instead the girl asked me to stop yelling) and ask why they think it's ok to add charges to my bill.

Early spring last year I was hospitalized for a span of 3 and half months. Daughter called Direct TV explaining to them and asked for a temporary suspension. Was told I would be charge a minimal fee for equipment rentals. I was billed the for the full service then sent off to collections. When I was finally home and called to regain regular services from them they said I had been turned to collection. The bill at the collections office was not for a small service fee at all. They Charged me just under 1,000.00 for equipment and disconnection fees. That's a far cry from equipment rentals. When asked about the charges the account was clearly mark as to what happened. The company refuses to correct their error. This is how a company treats a human being let alone a senior citizen on a fixed income....

I never get the same amount billed monthly even though I never change services. Each time I call, it ends up like a discussion with a used car salesperson. It ends up a negotiation on my fees which I cannot understand. The FCC should investigate their whole bait and switch methodology.

After reading all the other reviews I feel like I'm just going to write another in a long list but I'm too angry not to. I was forced to get DirecTV because of the apartment I lived in and got stuck in the usual two year contract. When I called to cancel because my new apartment doesn't allow Dish services I was told that I wouldn't have to pay ANY fees at all as long as I sent a letter from my new apartment manager about the policies with my last bill. I asked the guy several times if he was sure and that I would owe zero dollars. He said yes and we both went on our way.

They talked me into upgrading to the Genie (A disaster), charged me for equipment and upgrade more than 200.00, forced me into a 2 year agreement and since March 2013 we have been having issues with the service. 5 visits from technicians that not only bad mouth Direct TV but blame the previous technician for their lousy work. After 5 months of back and forth phone calls, visits from technicians issues are not solved. They called me this morning saying that there is no more that they can do to fix my issues. I asked that they send me in writing their conclusions but they keep avoiding sending anything in writing. At least the call was recorded. Direct TV has major issues with their equipment and personnel. I want my two year contract canceled and my money back!

We cancelled our service with Direct tv last year, with a balance of $0.00. We sent the equipment back to them as directed. We had finished up the contract with them months before we cancelled our service. Then September 2013 they decided to withdraw $572.67 from my bank card. We did not have service with them for over a year. We have filed a criminal complaint for fraud, theft and embezzlement against Direct Tv and their CEO Mr. White. We are taking additional legal action to include civil action.

I ordered DirecTV in June. The installer made a mistake with the cable that goes to the satellite dish. He was supposed to place it where the previous cable was but by either trying to save cable or due to negligence installed it right on top of the door to the water heater and air conditioner. I did not notice the stupid mistake after a week or so. This installer seemed nice but I did not really like him because he told me how attractive I was and that he was leaving his personal number to call him if I needed anything and he made sure to put an emphasis to the word anything. I called his number to have him come and correct the problem, but he said he had to get his supervisor to authorize it.

After 2 years of horrible TV experience, I received a $12 refund check in the mail... Refund was because I cancelled mid month... I was on auto pay.. They billed my cc every month, but when they owe me a refund, instead of crediting my cc they sent a check.. Why? Because if they issue a credit to a customer, the customer gets their refund 100% of the time.. If they send a check.. a percentage of those never get cashed... Just another scummy way DirecTV operates...

I got DirecTV service about a year ago and it came with the NFL Sunday Tickets. At the end of the 2012 season, I called and requested them to take it off my bill for the 2013 season. The representative told me it was taken care. I thought it was until I logged on to my account and see they charged me for the season again. I called to have it removed and the first rep couldn't even speak English and the supervisor wasn't helpful either. I explained it should have been cancelled and she offered the credit to the bill but I told her I need to re amount refunded and she simply wouldn't hear of it. Then of all things she told me I need to read my bill more carefully and pay attention to what the bill says before calling in. The nerve of that **. I can't wait till my contract ends so I can leave this sorry ** service.

I should have known better based on my initial contact with their sales representative almost 10 months ago. Now I'm stuck in a 2-year contract. Many times I tried to confirm the exact monthly cost during our initial phone call and he always gave me a very vague confirmation. When the final agreement came via email you needed an attorney. The monthly charges were supposed to be in the $70 range - they ended up in the $90's. Calls to the 1-800 put you on a continuous hold or nothing gets done. AT&T provides their internet service which has during out OK but they do not team up very well together... still like dealing with 2 separate companies.

OK, to be fair, I need to say something positive here too. Although I didn't particularly like all the hidden charges, I am loving this DirecTV for my first experience with it. I have it connected to the internet and have so many channels on demand that my head is spinning with all my choices! And, my internet seems so much faster than when I had cable. I really didn't expect to like this more than cable, but so far, I am slowly becoming a convert. I'm still waiting for my first bill, but if it's around what I paid for cable, it looks like I may be getting a way better deal now! I'll just have to see how I like it in a month or so.

We've had to deal to with DirecTV twice now, and I mean HAD to because we signed leases at Apartment complexes that had been bought out by these idiots. So it was to pay them or have no television service. The stupid part is (like so many) since we're part of a "multi-dwelling unit", we actually have to go through a "broker" not DirecTV themselves. But they can't seem to understand their own **, because every time we call to fix a problem (and there were many!) with the number they gave us for being a "multi-dwelling unit" nobody knows who we should be talking to. So here are the other issues:

I am overall pleased with all my services so far. We had a little hang up with initially signing up (some miscommunications on their end) but patiently sat through a two hour sign up. When our first technician came out he quoted us $200 on top of the installation start up because he wanted to pour a concrete slab to put the dish on. We have a lot of trees. Because of the extra work he told us he would come back the next week to do that. Well, due to personal reasons I had to postpone the next appointment which everyone was extremely nice and understanding about that. When the next appointment came around they had sent over two other guys and they were awesome! They were easily able to find the signal without extra work. So it cost us $100 less!

Paid for a year in advance.10 months later DirecTV tried to take a payment out of my credit card. Received a statement from DirecTV stating payment had been received and zero balance. Two days later received another statement saying I owed $70 but didn't say for what (balance zero, billings zero etc - Just pay $70). Apparently Credit Card had been changed so payment didn't go through (Thank goodness). But I am totally confused by now as their paperwork is no help. Tried to access my account online but DirecTV won't let me access my billing info unless I sign up for paperless billing. Don't want to do that. So I can't check anything out.

For almost 6 months now, we have not had service even though we are paying for service. We have called several time to complain. We have even reported the problem to BBB, all to no avail. They telling us that unless we pay $50, they will not correct the problem. Even though this was the problem created by the technician that came to connect the service. They left wire dangling over our roof. The satellite is not well secured. DirecTV has got to be the worst service provider out there.

We were in Best Buy, approached by one of their sales reps. I wasn't happy with our Hi Def picture with AT&T anyway. We signed up, were promised a $150 gift card. I sent in all the appropriate paperwork. Never received the gift card. I called their customer service department. They assured me that it would be rectified. After several months still no gift card. The last phone call to customer service they told me that there was nothing that they could do and I was not going to receive anything. They’re real nice when they sign you up. After that they could care less, being that you signed a two year contract. Be real careful when you are approached by one their sales reps. Oh when it rains you lose the picture. It doesn't have to be a severe storm.

After being with Direct for several yrs, we decided to bundle our service with AT&T. Bad Idea! We weren't happy with AT&T land line phone merely because they raised our phone bill $50 after being signed up for a yr, which made our phone bill $80+. We decided to disconnect the AT&T since both my husband and I had cell phones anyway. When we did this, our Direct bill also went up. Not only that, AT&T was saying that we owed for service after it was shut off and the bill was paid in full! I even scanned my bank statement and offered to mail this to AT&T. Not a chance. They had no interest in seeing anything of the sort.

We originally signed up for a two year contract. This was through their website. NFL Sunday Ticket included for FREE. Sounded like a no brainer. Well first year was great. Second year comes around and we get charged for the second year. We call up and state what's wrong. Their answer to our complaint.... And I quote "we were lied to." This set me off.... Needless to say after talking to numerous reps from 4 different departments, we got the situation resolved.... The kicker of it all was the first two reps we talked to stated this happened to numerous customers.

After being a customer for 15 years, I decided to cancel my DIRECTV service. They desperately tried to retain my business by offering $50.00 off my $93.34 monthly bill for 1 year and giving me HD DVR for free instead of charging me $20.00 monthly. The thing is, I tried to lower my bill a few months ago, and they would not do anything for me, forcing me to research alternatives. And they wait until I found another vendor and am ready to disconnect to become reasonable. So I already signed up with another provider, so I declined. Then fell the hammer. Turns out I got signed up for a 2 year commitment the last time I upgraded my equipment, and I am 4 months away from the end of that commitment.

I fulfilled my two year contract, but for the first 6 months, there was not a day and possibly an hour that we had good service. Our favorite station is Fox News and they do not offer that. For the year after the first six months, the service was not good - no service if it rained, many times the pixels did not fill the entire screen, etc.

After reading this forum and all the unfair attacks about DirecTV, I felt I needed to weigh in. I have been a customer since 2002 and have always been more than satisfied. Their customer service people have always been very friendly and fair to me. Did you people ever think the problem might be you? First, these are human beings, try being nice for once and you will be amazed at what you can accomplish. Secondly, read your contracts before you sign them. Don't expect free equipment without purchasing the protection plan.

I have been with DTV since 1999. Three years ago, we decided to upgrade to DVR service that was not available when we signed up. I called 4 times and talked with service reps (never the same person) and wrote down my notes from each call. I crossed every t and dotted every i. It was to be free installation. Due to being a long time member, we were due a free upgrade so 1 receiver was free and we had to purchase the 2nd for the bedroom. I discussed issues regarding long term pricing, installation. We did not want to go back under contract so how that was affected, every thing my husband and I could come up with. I paid the cost of the receiver and they shipped the equipment to us.

I moved to South Carolina one year ago and signed on with Direct TV. The only reason I chose their service was due to the fact that AT&T was not available in the area where I reside. Previously while living in Florida I had AT&T Uverse for many years without any issue. Today I decided to move a TV into my home office and from another room in the house. After connecting it as the house is relatively new and all rooms are prewired I could not receive any service in the new location. I went to my account online to retrieve the customer service number and discovered that my bill had doubled as a result of services being added that I had never requested.

Be carefully when you deal with Direct-v, they're very SUCK. Signed up for 1 deal, but received double or triple bills. They'll add everything out of this world on your bills? READ FINE PRINT ON AGREEMENT AND ALL EQUIPMENT LIST AND SERVICES CHARGED ON DOCUMENT BY MAIL TO YOUR HOME, not ONLINE/ BY PHONE OR YOUR EMAIL because they just send the general information through your email, NOT DETAILS. If you avoid all this information, you're will stuck with them with flexible monthly bills up and up like oils stock market. Don't bother to call them, because when you call, after you got through their system, some one live outside of US respond for your called, and if you call them back again in few minutes later for something and asking for the name of previous teller you were talking to, I'm sure they'll say they don't have that name/person in agent list.

I was living in a apartment 2 years ago. I try get service tech came over. Told me couldn't have service because I was on wrong side of building. I told him he is very lazy. I then told tech I can bring a Mexican here and I would have service. Anyways, last summer, I saw Mexicans hanging out in front of the Home Depot with their lunch boxes and tools looking for jobs. I said to them that DirecTV is looking for technicians. My family said to me that was rude. I hope all those working for DirecTV lose their jobs to illegal Mexicans. They are very lazy and Mexicans everybody and anyone get service + they would send equipment for free.

When I signed up for DirecTV it was at the end of the NFL season. Since my subscription package included the NFL Ticket at no additional charge, I specifically asked their representative if that meant a FULL year and not just the rest of the season. I was assured it was for one FULL year, so I signed up. A week later I referred my son-in-law, who also wanted to wait for the season to end so he could get a FULL year and not one week. He too was assured by the liars at DirecTV that he would get the NFL Ticket for one FULL year so he signed up as well, and I was supposed to receive a $100 credit for referring a friend. I foolishly also convinced a neighbor to sign up and she was told we would get the refer a friend credit as well.

I have been a DTV customer for over 14 years now and my bill continuously increases every year. It started at $39.99 a month in 2000, to $116.98 a month in 2013. I just don't get it. We were all told when all this new technology came out it may cost a bit more in the beginning but with this new tech, we should be able to lower prices for everything. We've all been hearing that for years now. But nothing has decreased in price in which it should have. Just remember when all this tech. was coming out (if you don't, go back and research). It's going to make everything easier, which it did for them and brought us better service. So that was not a lie but the lowering of prices has never come to be with NOTHING, NOT A DAMN THING...

About a year ago I signed up with DirecTV under the impression that I could bundle an existing AT&T internet service and save money. They never bundled the service, oh well. The kicker is that I asked them repeatedly that if I moved and my new landlord would not allow a dish, would I have to pay the early termination fee. I was repeatedly told no. Today, I called to cancel my service. DirecTV does not dispose of their satellite dishes, shocking. They leave them littered about cities for customers to deal with... My new landlord will not allow a dish because a previous tenant left their satellite dish in his yard. After explaining this, I was told that I would be charged an early termination fee. Apparently, you have to base your life around where you can and cannot have a dish. I was also told that the only way to protest the fee is to write an actual handwritten letter to their customer service department. Apparently phones have not been invented yet and horses are needed to lodge handwritten complaints. And the British are coming. DirecTV treats their customers poorly and will say any lies needed to sell their service. Don't trust them, don't recommend them, don't use them. The fee is $20/month.

I updated the receiver 2 months ago, after 2 years of contract without major issues with the previous receiver. And now, the new system freezes often for 1 or 2 seconds, and also appears some squares/blocks in the screen. Technical support asked me to reset or test the receiver, but don't provide a real solution so far. Today, they said that there is a known issue with the software in the receiver and the engineers are working for a solution. The recommendation from DirecTV is to continue waiting for a solution and of course paying for that terrible service.

My husband and I had been DirecTV customers for five years and decided to switch to another company for service. We were told we would have to pay an early cancellation fee. My husband told them that they did not have permission to withdraw the fee from our account but they did anyway. We then received a bill after they drafted the fee that said there was no balance due. Today I am reviewing my bank statement and they had drafted another $48 from our account. When we called they told us they forgot to charge us for a UFC fight from FOUR YEARS AGO!!!!! They admitted their mistake but of course would not refund our money. Needless to say we will never go back to them or tell anyone else they should use them either. Apparently their $48 was much more important to them than losing the hundreds and thousands of dollars from existing and potential customers. Hope it was worth it to them.

I recently purchased DirecTV last week. They installed 2 instead of 3 receivers (genie's). When I called to ask why the third was not installed the customer service ("Rocky") told me that it was ordered as only 2 and that they would have to charge me another $150 to come back out and install the third. He would not transfer me to a supervisor and told me that nothing more could be done. Unbelievable, I am regretting signing with DirecTV if this is the kind of customer service that they give! Wish I had done Dish Network!

My husband and I have been a customer of DirecTV for over 10 years. We lived at one location in LA for 4 years - we had DTV. We lived at the next location for 6 years - we had DTV, then we moved in with my elderly mother to help her out and we again ordered DTV. We order TWO receivers: one for my husband and I with our TV and one for my mother for her TV. When we moved out of my mother's home recently and moved into another part of Los Angeles, we ordered DTV, and we made it very clear that we needed to cancel our service at my mother's home and then start up service at our new home.

I am new DirecTV customer who had signed up for their service as part of a package deal with Verizon. When the Verizon tech came to my house they realized they couldn't provide me with the internet service they sold me on. I then contacted DirecTV who told me they would honor the package deal price. One month later, the price has gone up 6.00 per month. 6.00 dollars may not sound like much but it adds up over time, and ISN'T THE DEAL I WAS TOLD. I then asked to cancel the service and DirecTV told me they would charge me an early termination fee (which is about 400.00 dollars at this time).

My husband referred our neighbor, gave them our account number, and expect a 10 dollar monthly credit, but the DirecTV asked our neighbor if she want the referred deal or a 200 dollar visa, so got the card and we got nothing. They advertise this deal on TV, then cheated us out of our reward. When my husband called, they just said too bad, but they should have never offered her the deal once they knew she had been referred by someone.

I called DirecTV to cancel my service at the end of the month. I am moving and where I am moving to does not allow me to have any satellite dish whatsoever. I explained that I have been happy with the service, I just can't take them with me. I was told it's my "responsibility to procure a residence that will accept DirecTV", and I was to be charged $480 for early termination. I am mortified. I have read the cancellation agreement posted online. As I understand it, I "may" be charged, I don't see anywhere stating I "will" be charged. So the word "may" means to me, it is discretionary. They decide who will or will not be charged for early cancellation. Nevertheless, where do they have the right to dictate to me where I can or cannot live? I will never ever, ever, ever use DirecTV again... I am a Real Estate Agent. When my clients ask for the names of companies for television service, I will remember this. P.S. when you call to cancel service, they cancel you that day. For some reason I can't have my service ordered for cancellation at the end of the month. Odd that all the other utility companies will, not DirecTV.

I have been a DirecTV customer since 1994. Yes, I said 1994, their first year in business! My account number is less than 1,000,000. Now they have 83,000,000 accounts. I have 2 houses, 1 in Florida and 1 in North Carolina. I added the service to my NC home in March and I called yesterday wanting to upgrade a box and order a cinema kit and they wanted to charge me an upgrade fee for the new box (?) charge for the cinema kit (that should have been included with the original install) and shipping. Unbelievable!!!!! I also ask for a 1/2 price NFL Sunday Ticket package because I am paying full price at the Florida home and have been since 1994. Yes, I have been a NFL ticket subscriber since 1994!!!! They just laughed at that request.

Our receiver stopped working about 3 months ago. It "overheated". Every time it was turned on, there would be a blue screen stating what the temperature was. At times it said it was over 40C... That's 104F. When we touched the box it was cold, not even warm to the touch. Occasionally it would work, but it was very sporadic, and no telling what it would do. Sometimes it would record, typically not though. At the time we weren't home enough to really have it be a pressing matter so we let it go for a few weeks. When our schedule calmed down, my fiance contacted DirecTV and spoke with a technician who said they could send a new one out but would charge us $20. Considering we had been paying for a service that was practically unusable for nearly 2 months we thought we had already given them plenty of money for absolutely no reason. We asked when our contract was up. Thankfully it was due to expire in 2 weeks.

We were with DirecTV for 10 yrs. Decided to switch recently to a better bundle deal. Once cancelled and all equipment returned, we were advised of $82 that was owed for numerous PPV and adult films. They could not tell us when these were ordered or watched. Only said within the 10yrs. since we had been with them. We have never ordered either. Anything extra appears within your next billing cycle?? I have always paid online using the one time payment option but when this disputed amount wasn't paid, they took it from our checking account without authorization to do so!

I have had DirecTV for over 7 years now and I have a few problems during my time of service, but every agent has been able to help me and explain to me why there are certain changes in my bill, understandably there are times when I don't like what I hear but I cant change policy. The service I get is amazing. I have never had better picture quality from any other provider. They are the only company I know that offer decent credits to my account. I was lucky to get a 10 dollar discount last year. It’s wonderful that they make it to where I don't have to pay full price every month. I see all these posts about how the bill is too high and yada yada.

I normally don't do this, but DirecTV has pushed me over the edge. I have been a DirecTV customer since 2009. When I moved to my new house, they informed me that I needed a new receiver - which I had to pay for - because they would not give their long time customer the same "deal" as brand new clients. Back in December of last year, my receiver ceased working (yes... the one I paid for). When I called DirecTV to replace it, they wanted to charge me for the new receiver AND pay the shipping. I was appalled.

The picture goes in and out in storms and sometimes when there is not a storm. The On Demand channels work when they want to work. The worst part is the service that you get when you call because once they have you under contract, they treat you badly. My service is currently down and I pay for the service plan, but they won't get someone out to my house for a week to fix the issue!! I asked to get out of their contract because of how rude they are and because their product was not working and she told me that unless I die, they are not letting me out of the contract unless I pay about $400.00. I wrote to the BBB about them forcing people to stay in a contract when their product and service does not work as advertised! DO NOT SIGN THEIR CONTRACTS! You are better off with Time Warner and their average service because at least their product works 90% of the time and they do not FORCE you to be in a contract. When you count the downtime and the fact that they force you to be in a contract, this, in MY opinion, is just a horrible decision when it comes to TV.

My experience with DirecTV will go down as the single worst customer experience I have ever had. When you start with them, they give you the moon. After your first year, they change all of that. Your package more than doubles. They told me at the one year mark that they had my debit card account number and if I canceled, I would be charged some huge fee to it. So I downsized after 1 year and waited it out. In that year, I had a few more billing issues all of which were handled like they couldn't care less to keep me.

I received a phone call from DirecTV for Starz and Encore for three months at $11.01 a month for three months and then a $25 gift card at the end to make it as though I am paying $8.03 for three months and then the movie channel 1000 for unlimited movies. The lady said that it would be up and running in about 3-4 hours. It's not. When I called back to find out when it would be on, the guy said, "We don't give offers like that and you must have misunderstood." I said that, "No, I asked her to repeat it three times what the offer was and how much it would be, to clarify it." The guy said, "We have no way of knowing who that was and what they told you..." implying that I was lying or stupid, or both.

DirecTV took a final payment out of my account without notification or authorization. When I called them to complain, the first rep gave me information to resolve the problem. When I called to confirm that they got my fax, I was told that there is nothing I can do about it.

I have had DirecTV for 15 years and recently changed to the whole home Genie in March. I received my statement for June, which jumped to over $230!!! After reviewing this with a rep, there were PPV charges from 2010/2011. I then asked for them to provide me with proof I never paid and was advised they could not do so without a letter!! I advised the rep my bill is paid in full every month and have never disputed charges before. I also advised them if I were behind for $100, there would have been a disconnect notice. I was given the excuse these were found on the previous cards in the receivers ordered by the remote!! I advised we were never able to order that way and always went online.

I tried four yes 4 times!!! And they keep sending the laziest people in town. Because I live in an apartment complex, the people who come and look that they will have to really work, they go for the easy excuse: NOT POSSIBLE. I ask why? They give me the most stupid answers. I did complain to DirecTV but they did not do anything. This was last year. I tried to upgrade again and guess what? Same laziest, horrible people.

I went into contract almost 2 years ago with DirecTV. I thought I would have their service for the full term, but due to a job change, I moved out of the city I was living in. When I moved to the location I am now in, I found a rental property that was close to my work. The company I rent from does not allow a dish to be put on their building or a pole in the ground. I called DirecTV to explain my situation and asked if they could waive the cancellation fee or at least give me a discount. They flat out refused and told me that my landlord could not dictate to me what service I have. I tried to tell the manager that they can tell me whether I can put a dish on their property or not. She still would not help me in anyway and I even offered to send her a letter from my landlord stating that they would not allow the dish. She said that didn't matter. They were perfectly within their right to charge me the full amount.

I am forced to pay for television, but every time it rains I'm getting this "searching for satellite signal (771)." When I call DTV, I'm told that they have no control over the weather. My response is I have no control over the weather either, therefore I shouldn't have to pay for services I'm not getting! We've had rain for the last week here in Cleveland. Today was the worst storm we've had and that wasn't bad. Usually it only takes a sprinkle to interrupt the service. I would switch to another provider, but I've been with two others and they are all the same. I think our representatives should allow free TV if we want it (as it was before). This was done so that big money could KEEP their status quo.

I signed up with DirecTV about seven months ago. In this time, I have had to call EVERY month because of billing issues...from my name, address, and city being spelled wrong (which, in the three times that I corrected them, never got fixed), to misrepresentations made by DirecTV representatives, to being charged more than what I was quoted and being double-charged for things.

Basically, I am concerned as to why I am paying for a cable service that continually removes channels and does not replace them with new or different channels and still charges the same rate. I had a lot more channels when I started the service and now it seems like I do not have as many as I did before. When I contacted DirecTV, they said they were trying to keep the rates down or the same. That's fine; however, what they do is remove the channels so you have to pay more in order to receive the channels you lost. Is this right for the consumer? Thank you so much.

I want to be as accurate and fair as I possibly can. I wish I could have asked the DirecTV folks to do the same before I began my two-day gauntlet with them. This was, perhaps, the worst customer service experience I ever had. I am a current AT&T Uverse customer. Although I can't say it has been a flawless journey with them, it is finally stable. We have bundled services: phone, internet, and TV. A great offer was presented to us through a flyer for DirecTV. Free this and free that, savings for months 1-12 or $31 off, savings for months 13-20 or $10 off, bundled service savings of $15, and referral discount of $10 for 12 months. The savings were adding up.

We were Apartment Managers when DirecTV connected their Services to our building. I wound up having to sign up for a 2-year contract. After 1 year exactly, we wound up losing our income (we have a small SS to live on). I informed DirecTV of our predicament. They were very unsympathetic as to our plight. They charged us $266.75 for "early termination". This seems totally unfair.

I contacted DirecTV when I received a better offer from their competitor, and I asked DirecTV what they could do for me to keep me as a customer. The attitude I got from the woman on the phone was horrible. She said there’s nothing she could do, so I went with their competitor. And when I called to cancel the service, the guy told me there is stuff that could have been done. But I decided to go with the company I just got and he advised me that they would take the early termination fee off of my debit card. I said “NO, I am not going to authorize that.” He told me I didn't have a choice. I told him, “Yes, bill me and I will pay the bill because I am a single mom and $347 is a lot of money all at once.”