DIRECTV Reviews

I had my DirecTV high-def receiver go out. It no longer transmitted an HDMI signal out to the TV. I had to call DirecTV service several times. Each time I would have to put up with a computerized "troubleshooting" dialog, and then, after a long time on hold, finally got through to a quite inexpert service person who proceeded to go through a standard checklist. Several times, the call got dropped, and I had to start over, and went through the same infuriating Q&A and procedure. I know that the process was geared to prevent DirecTV from having to spend any money on replacement equipment.

Back in May of 2012, I contacted DirecTV to notify them to stop using my debit card on my then girlfriend's DirecTV account because I was moving out, which they had no problems doing as I opened a new account at my new address. Now 5 months later, I noticed 2 withdrawals from my debit card account for almost a total of $900.00 in charges. I called DirecTV to find out what the charges were for and they told me it was for my ex-girlfriend's account that she hasn't paid since May. I told them I moved out of that address and they told me to file a claim. I filed a claim with DirecTV and they denied any credit to my account and that I was liable for that account. I asked them how could I be liable for that account since I no longer live at the address and followed what DirecTV told me to do when I moved. They told me that was the finance department's decision. I asked if I could get a phone number for the finance department and they told me they do not take incoming calls and that I would need to send them a fax about my claim that they have already rejected. Needless to say, I am still fighting this and trying to get my money back.

On September 28th, I was scheduled for DirecTV installation. The technician was knowledgeable and skilled. Because I was not able to access major network channels from the Pittsburgh market (I live in Wheeling, WV), I cancelled the installation. I was pre-billed $21.15 on my credit card (which I paid) for installation hardware. On September 28th, I spoke with Olivia at DirecTV who assured me that my account with DirecTV was cancelled and that I would receive a check (within 5 to 7 days) for the $21.15 billed to my credit card. I have not received this refund check and today I contacted DirecTV to determine its status. I spoke with two folks (Leon and Mindy) - neither was able to respond to me as they were unable to locate my account though I provided my name, phone number and account number repeatedly. I assume that DirecTV will not refund the $21.15 owed to me.

I've signed up online for a great package for DirecTV, hoping to catch all the live NFL games this season. Ok, good, so I did. I called and had techs come out to evaluate the proper installation method and placement of the dish. After getting the association approvals to put on the roof, next to the chimney (mind you, where all of the other home owners on our block have their dishes installed), I've scheduled the actual installation. It was scheduled on a weekday, end of day. I was hurrying home after work and my wife was at home, waiting to hear from these people. I pulled into the block of our house, and the DirecTV van was leaving. My wife tells me nobody rang the doorbell. I called DirecTV and said nobody came. The rep on the other end (disrespectful and rude) disagreed with me, and I objected that nobody came to our home.

I have just been watching an episode of SVU with my husband and a banner of tweet comments has been running across the bottom of the screen. I am appalled that you are now running these onto our screens. If I want to see comments about the programs I am watching, I will go on the internet to see them. I don't need to have them in my face while watching a program. It magically stops when a commercial comes on (now isn't that amazing?). It is already bad enough that we have 10 minutes of program and 3-4 minutes of commercials, and you have been putting channel ads and coming shows flashing in the corners and the bottom third of our TV screens for some time now. We don't watch TV to see garbage internet comments and more advertising. We are already paying a hefty price for the privilege of seeing current or rerun programs. If all this continues, I may need to seek out some other way of watching TV.

So, after two years of being unemployed in this economy, I actually have an opportunity at a low-paying job on the other side of the country and so we have to move. We are going to live in a hotel and maybe an apartment after some period of time. Will we be allowed to even get DirecTV in some place where we don't even know where we are living, who knows? Even though we have been a customer of DirecTV for 7 years or more in the last 10 years, they will still charge us the $230 disconnect fee. Hey, DirecTV, you have loyal customers. Why don't you be a loyal supplier? I will be battling with this until this is resolved and no matter what, they have lost a loyal customer forever! What an absolutely ignorant way to do business. Anger your customers over in the short term so you can lose them forever.

I am so very disappointed with DirecTV. Since I had the service installed two months ago, I had issues with it. Both my wife and I had to take time off work to accommodate the technicians' attempts to fix the problem. We had to make ourselves available because their techs are so busy. We had to take the appointment. Initially, our wait for a technician to come out to our place was usually about a week. So we were forced to live with the problem. We had several techs come out at various times in the two-month period. We could not record some shows completely that we wanted to watch and we weren't able to watch complete shows live because of the problem. From the news to Presidential speeches, to TV shows, to football games, in the middle of the programs, the service would cut out! This was not what we signed up for. We were assigned a case manager who assured us that they would fix the problem and compensate us for the inconvenience they caused us.

I have been attempting to get a credit check from them for three months. After our service was cancelled, they continued to bill Century Link racking up about two hundred fifty dollars in charges before we were notified. The cancellation was because we moved and they could no longer provide us service. I have spent countless hours on the phone attempting to find out where it is and I am always given a later date (always 30 days). I have been told now if after ten more days it's not here, we can escalate this issue. Don't ever go with their service; their customer service sucks!

I have been with DirecTV since 2010. I would call them to cancel things and they'd say the stuff has been taken care of. Well look here, I got my bill and they have charged me for the stuff I asked to have taken off. Well I got tired of the runaround so as of October 18, 2012, I called and canceled my services with DirecTV. When I had the services put in, I had to put down a $200.00 deposit. So I asked the lady what my balance was. She told me and she asked how I was going to take care of that. I said when I had services put in, I had to give a $200.00 deposit so go ahead and use that and send me the difference. She said, "Ma'am, you don't get that back." I said, "What, so you're just taking my $200.00?" She said no. I said, "Okay then, what do you call it?" She then said, "Oh that was a start-up cost." I said, "How is that when everything was free services when I had my stuff put in?"

DirecTV has the worst customer service. You never get any answers, until the 3rd person you speak to and about an hour on the phone. I am still not sure the issue is solved. We were military for 22 years and moved a lot. This is the worst connect and getting the billing straight that I have ever experienced. If there were not a huge disconnect fee, I would go back to Cox. When you sign up even though you ask the questions, they still add additional things on. Century Link is just as bad.

In an effort to save money, I decided to change my TV/internet carrier. To my dismay and naive trusting nature, I was unaware of the financial burden that I am to face for the next two years. After comparing prices, I decided on DirecTV which offers U-Verse internet bundling package. On 10/07/2012, I called DirecTV and started the process of switching services. As a lifelong customer of Comcast, I felt uneasy but decided I needed the change so that I can balance my budget more efficiently. I spoke to the DirecTV sales representative who explained to me the introductory package. The DirecTV sales representative quoted me a price of $75.00 per month for two years with also has a two-year contract for bundled services through DirecTV and AT&T U-Verse with no installation cost.

Installation - I was charged a $50.00 fee to run cable made out to DirecTV. I wrote a check. I have the carbon copy. The installation company electronically charged my account $51.95. I know $1.95 is not a lot of money but I did not authorize this amount. I am sure it’s billing fraud or something like that. Basically, DirecTV doesn't want to accept ownership of the problem. I wanted the company called and then I wanted a follow up from DirecTV. They have yet to call me and when I called about something else, I got the runaround.

I ordered DirecTV at the beginning of September from their website. I reviewed my order which listed out all of the features I had selected and the equipment. The page said my first month's bill would be approximately $55. The first bill came in just one week later and was $87. I called customer support to ask about the difference in the bill and was informed that there were rebates that I have to go online and select prior to activation (none of which is mentioned on the order form or the order confirmation - even the fine print).

On August 5, 2012, I received a phone call from DirectV. I was offered free NFL Package for this current season 2012-2013 and 3 free premium channels for 3 months if I upgraded the current channel package I had, Choice Extra to Choice X- Package, a difference of $6.00. I was told to that if I did not want to keep the NFL ticket for next season, to call and cancel on Super Bowl, and to cancel the HBO Package on November 4, 2012 in order not to be charged $45.00 for the next month. I was also told that I would see the charges for the NFL Ticket and the Three Premium channels, then under credits and adjustments, I would see a credit issued for each charge.

I signed up with DirecTV for the incentive bonus of a $100 gift card to Menards and that I thought they were an honest and trusted company because of their advertisements. I have now found out they are not what they say they are. I have gotten nothing but a runaround from day one on my gift card that I have not received. I was told so many different times that I would receive it within 6 to 8 weeks after installation. Nothing. I was told again I would receive it in 2 weeks. Nothing. I was told again I would receive it in 5 to 10 working days. Nothing. It has been one lie after another with this company and the runaround I get every time I call. I pay my bill on time every month, and this is the kind of service I get.

I have been laid off since Feb but I kept up with my DirecTV payments for as long as possible. I called to let them know about the situation and said that I would have to cancel. Then, they charged my card $249 without authorization. I received a bill from collections saying that I owed $415.89. This is a rip-off! If I can't afford my monthly payments, how can I pay this amount? My home is currently on foreclosure and I have bigger problems than to have to worry about a cable company trying to rip me off.

DirecTV has the most horrible, unethical customer service practices! Shame on them! They snuck the NFL package into my bill as 6 small payments so I wouldn’t notice?! I finally catch it on the 4th billing statement, and now they are telling me they won't turn this service off?! That they won't stop billing me for something we do not watch and did not order?! That they are going to continue to bill me 2 more times even though I demanded that they stop the service and not continue to charge me?! This is how they treat their customers?! This is how they do business?! Way to con people out of their money!

This is the worst customer service ever. After being a loyal customer for several years, my account was canceled creating an early termination fee. After my complaints, I got my service back up and my money back. I tried to create a move order and I was told that I was going to be on a longer contract that I already had. I had to go through many obstacles to finally get someone form ACDT team or something to that affect. They confirmed that I am a month to month customer and they helped me create move order for Thursday, 10-11-12. Tech comes out, says he cannot complete my order because I don’t have all my receivers, and confirms my new appointment is Saturday, 10-13-12. I go home for lunch and no one has been there as I check with my family. I spent 1 hour and 45 minutes calling DirecTV for someone to help me and got hung up on two times and re-routed to the main menu three times. No one wants to escalate this to a supervisor to help me out. I just want to cancel now!

I overpaid on my bill & in less than a month, it was well over $100 again & they're back charging me late fees. I did more than pay the bill I overpaid. I live on a fixed income & I don't have extra. I pay my bill every month on the said date. I asked if they could change my date to go according to the way my money comes in. They said they could only do it if I signed up for Auto Pay so they can just go in & take the money. But I know people that had done that & wished they hadn't & with me I always round up when I pay so when the next months bill would hopefully be less. But to my surprise it never is; it's always higher. How is that possible?

Wow! I just spent nearly an hour trying to find out what it would cost me to buy a "Bundle" that includes DirecTV (basic package) and internet service. I never got a price estimate, but the sales person asked me for loads of personal information including my social security number!? (Are you kidding me?) What kind of company keeps you on the phone this long without giving you an honest answer to the question, "How much will this cost?" I got so fed up, I gave up, then hung up. It smelled like a scam to me. After reading these comments, I am so thankful I did not sign up for two years of this nonsense.

On less than a month, I got billed for a month and a half after I overpaid on a bill. How is that possible? I feel DirecTV has been ripping customers off for years. They're a billion dollar company robbing the little people on fixed incomes.

My wife and I ordered DirecTV. We were told specifically and I asked many times to make sure that the 24 months contract will be the same price for the entire 24 months. They lied to me. Upon the 13th month, my rates increased by over $20 a month. We called them to discuss what was happening and they told me I was out of luck. This was the first dishonest practice DirecTV did to me. My finances were tight and therefore decided to cancel DirecTV and pay the cancellation fee. DirecTV told me they would not debit my account for the last bill as there was no money. We set up a payment plan for the rest. Wrong. They took the money (as much as they could) out of my account without my permission after I told them no. They strung me along for a month while they waited to directly take out the rest of the money I owed them.

I just received a bill from DirecTV stating that I owe $376.35 of which most of the charges are from PPV that was ordered way back in 2011. Now I started service with them on 10/15/2010 and disconnected my service on July 31, 2012. It took them 2 weeks almost to send the boxes and the return labels. I was told that once I get the boxes sent back, my final bill should be $160. Instead, I got a bill for $185.62 dated 08/29/2012, then I got another one for $180.62 plus $190.73 in PPV totaling $376.35. So, I called them on 10/12/2012 and asked what these charges were and the rep said, "Because you did not have a phone line and the only way we can charge you is through the access card." So, I told her that I am not paying for charges that was wrongfully put on my account. Then, I did some research and it looks like I'm not the only one.

I cancelled DirecTV 2 months ago (moved), returned all equipment, and got a credit of $13.00 (that is good). Then 1 month later, I received a bill for $400.00 for movies charged since 2011. The monthly bill has been being paid directly through the bank every month. No problem there. So, help me out here. What was the $400.00 bill for? DirecTV said they can charge after you returned all your equipment and they can find out what you have ordered since the time you opened the account. I am being double-charged here, right? Paid full every month and pay again after you cancel? What? Careful out there customers! DirecTV charges double!

I moved about 45 minutes South, just across the board into North Carolina. When I was in Virginia, DirecTV provided to me both state's local channels. Normally, I could pick up both state's locals easily with a roof top antenna, so I thought it was great that DirecTV provided those for me so I didn't have to worry about the antenna. So, when I moved to my new house in North Carolina, DirecTV took away the Virginia channels. I can understand if I moved 300 miles away, but I was still well within distance of picking up VA local channels at the new house. In fact, we were able to pick them up with an indoor antenna using rabbit ears. I called DirecTV about this, and the guy gave me some type of song and dance that it was illegal for them to provide both state's channels (which I later found out wasn't exactly true) and that they were not allowed to provide these channels. I asked him why I was provided the channels in VA, and he couldn't tell me.

DirecTV put their dish on my fence with screws handing out about 1 or 2 inches, which is a hazard. I asked them to remove them and they refused to do it without charging me $49.95. Their technician put the dish on a fence with screws sticking out and now they want the customer to pay for their mistake.

I recently called and signed up, and inquired about the Pac-12 Network. I was promised by opening day that I would be able to watch my team. This sealed the deal for me. Three months later and halfway through the season, I still have nothing. In addition, I keep getting called, saying my account is delinquent, when in fact, I am on their Auto Pay system and have paid all of my bills. I have called several times to no avail on any problem I have been faced with. I just keep getting the runaround. Finally, today 3 months later, I am assured that I will not be getting these calls, and that I am now properly enrolled. We will see, but I cannot wait to leave this horrid company. I am even thinking about leaving right now paying the disconnect fee, and moving on. The promise when I signed up was broken, and they refuse to do anything about it. They are a joke.

My daughter moved into low income housing which included DirecTV at a reduced cost. The receiver was already there as when one moves in; it is part of the rental. When she moved out, it was part of the contract with the housing authority that it stays there for the next occupant. 7 months later, she is now receiving bills for the equipment that is still in the apartment and being used by the new occupant. The housing authority has tried to explain to DirecTV this is how it is done with every apartment rental. She has called DirecTV several times and been assured that it is taken care of and now she is getting bills again. Since the equipment is being used by the current occupant, why can't they get this straight?

I ordered a special HBO and Cinemax package for the advertised price of $15.99 per month. After ordering, I received an e-mail confirming my $15.99 purchase. But I was charged $25 the first month and now $27 for the second month! When I called, they said that is how their computers are set up and there is nothing they can do.

In June 2012, I called DirecTV about getting a receiver for another room in my house. My concern was that I did not want to do anything that would extend my contract, which was to expire in December 2012. I wasn't planning on leaving DirecTV; I just don't like being locked into contract. They told me that I can purchase my own receiver on Amazon.com and would not extend my contract, so I purchased one. I called to activate it and again asked them if it would extend my contract and was told no, it would not. Today, I call inquiring about purchasing a DirecTV DVR and not only am I told it will extend my contract if it turns out to be leased, but when I activated the receiver in June, they extended my contract for 12 months! I asked if they would take my contract expiration back to December, since I was lied to and they said no!

I signed up for DirecTV a year ago because it was the only service offered in my neighborhood. I called and set up a simple basic service of $16 a month. They did not inform me that my package had NFL Ticket attached to it for a free trial that will auto renew itself for $200. I signed up for auto payment because I travel often and I'm not always home to receive my mail. I called to speak to them about the service and after speaking to three different people, they still refused to do anything to help my situation. I even canceled my account and even still, they told me I'm still obligated to pay the remainder of the NFL Ticket price they auto renewed at $200.

DirecTV has been trying to bill me for an install. They say that someone was at my home on Oct. 3rd. No one has been here this month or last month. They are trying to hit me with $49.99 plus tax for a service they did not do. I have been fighting with them for weeks on this issue. I agreed to auto pay also and they are over charging my debit card now. I am going to cancel auto pay because if they screw up, it's just too bad on the customer and you will have to pay OD fees with your bank because DirecTV does not care. I have lost my respect for them. They say I cannot get any more credits so they won't remove the charge. I said, "Ma'am, this is not me asking you for a credit. I am telling you to remove a bogus charge."

I signed up to have service with DirecTV in September of 2011 at my apartment complex. Now it is October 2012 (over a year later) and my service has to be stopped because there is all of a sudden no line of site. Unbeknownst to me (and pretty sure my neighbor as well), DirecTV was pulling off of my neighbor's service and when those neighbors moved, they had to cut off my service. I have two DVRs and one of them I recently leased for over $200.00 this year, but had I known they were doing something illegal and that ordinary consumers can't do (pull off of someone else's service), I never would have contracted with them or wasted my hard earned money.

After having spent over half an hour with a DirecTV rep, we were promised a discount of between $25 and $30 off of our monthly bill. We called to cancel and move to a Laker-friendly cable company, but they did not want to lose our business. We called back and spoke again to a rep, and they told us the same thing. On the 3rd callback, with the original confirmation number from Rep #1, we were told by Rep #3 that there is no such thing and they can give us a discount of about $7. We asked to speak to a supervisor who was not helpful at all. They do not stand behind Reps #1 and #2 and don't care if they lose the business. In the meantime, they had added things to our account, and at one point, the supervisor said our account had been cancelled. We had not cancelled it yet. Just as soon as we contact the other cable company to set up a time for installation, we will be cancelling DirecTV for their incompetence and deceitful practices.

I've been a customer since 1999, generally run late on paying my bill. I was disconnected on 9/26, paid the bill in full on 9/27 with online bank/check draft. Service was immediately restored. On Sunday, 9/30, I was called by DirecTV. Because I have had two returned payments, my payment of $275.50 would not be acceptable, and payment with a debit/credit card would be required, or service would be immediately disconnected. I checked my bank account online while we were talking; check had not processed. I was assured that check would not be processed, so I gave a debit card number for the same bank account, big mistake!

I was told when I moved from NC to Washington, I was entitled to one free move, yet I was charged $74.88. I have been with DirecTV for over 20 years, since they were Prime Star and never missed a payment. Now, I am told I was charged because I did not upgrade my programming. Not once was that ever mentioned to me. When I scheduled the appointment for installation and told them that the dish had to be put on a pole, the installer was not informed of that, so it is sitting on the ground. The installer made an appointment for another installer to come out on 10/6 to finish the job between 8-12. No one showed up. We have another appointment for this coming Thursday. Supposedly there will not be a charge for a second service call, we will see about that. How can DirecTV, ask for referrals of friends and family when this is the kind of aggravation you get in dealing with them?

It was a big mistake switching from Dish, and trusting DirecTV sales agent. The agent provided low prices as incentive but failed to mention several fees while also providing installers that installed the HDTV receivers for non-HD TVs that we own. Of course, DirecTV gets an extra $10 per month for HD receivers. I am counting the days until our two-year lock down contract expires and then DirecTV will get their due - zero revenue for the remainder of my life. We have no such problems with Dish, at our secondary home. DirecTV also has failed to offer the Pac-12 Network. Of course, the other carriers completed their negotiations. I will now leave my home to watch the WSU game because DirecTV is unable to negotiate in a reasonable manner. I can't wait to tear the DirecTV unit off my property!

DirecTV refused to change my address and send a technician to my current address after I had told them that all of my equipment has already been moved and mounted and all I need is a technician to come out and fix the degree of angle and elevation. Now, I have no service and I am still being charged a monthly fee and am being told they have to charge a full fee of $230 when there is no need for that fee or services. All that is needed is technical support. I was never allowed to speak with the supervisor and though I asked repetitively, I was continually denied. Then, I was transferred to an automated machine to leave a voice mail. This is absolutely repulsive behavior and horrendous service and I demand to be treated with respect.

DirecTV sends advertising to your email with low prices (from $24.99) then when you call the sales department, a representative will try to set up a plan for a little bit higher amount based on additional fees that are not clear in the promotion that you originally received. Not a big deal yet; it is still a good offer ($29.99). Then, you receive your first bill - it is higher ($44.99) than the offer received by mail or the price that you agreed with the sales representative. You call to cancel but unfortunately it is too late; you have an early cancellation fee for a 2-year agreement. Welcome to red tape and enjoy your free NFL Season ticket.

I have no service and it will be 4 days for repair. The service has been going out (code 771). Reps have given me the spiel 4 times now: tighten cables, reset DVRs and box. It has worked twice. The other times, I just had to wait until the signal came back. I will try and cancel the service this week. I have to pay a $50 service fee to have someone look at it for their equipment that’s malfunctioning. I will take any advice at this time. I hate to pay them to cancel for bad service.

I subscribed to DirecTV in December of 2010. My old tube type TV is going out, so I purchased a new TV that is very confusing to me to connect to the satellite service. I called to ask for assistance and was told the split wiring and all of the wiring was very simple, but I needed an HD receiver to make it work properly. After agreeing and paying for shipping/handling for an HD receiver, I was sent to a "3rd party verifier" who told me at that time my charge would be $10 per month to add HD (not mentioned on the initial call for a new receiver) and that I had to say, yes, that I understand my contract will be extended to October 2014. When I said I was confused, the guy continued to say, "Is that a yes?” I felt confused and intimidated explaining that all I wanted was for my new TV to work on my satellite service. I am a senior citizen and feel I was taken advantage of by DirecTV.

DirecTV sucks! You can't watch on-demand shows from any TV without recording the show on the DVR first! On-demand shows are downloaded via your internet connection forcing you to upgrade your bandwidth! If you have the average WiFi router in your home, you'll have to buy one that pushed out more bandwidth or no other devices can use the WiFi. DirecTV has the worst customer service I've ever encountered!

This should be illegal. After the workman installed DirecTV, on his way out the door, he called a 1800 # on my phone then handed it to me and left. The person on the phone stated she was offering me a deal on the warranty for my remote, wires and cable boxes. I told her this is something that should have been told to me before I had the work done. I did not know I was responsible for those things. I asked to speak to a supervisor. She said one was not available, but someone would call in within the next 24 hours. I told her that would not be necessary, just have them remove the equipment from my house. She said she could do that.

Omg! I just tried to order from these idiots. They argued with the price in the letter that DirecTV sent me! Then after asking for a supervisor, the agent on the phone said the supervisor told her to get back on the phone. So once again, I asked for another supervisor. When that idiot got on the phone, he would shut up long enough for me to finish 2 words. He said, "let's get through this." Well, you have to ** long enough, **!

This is bait and switch. I ordered DirecTV Bundle/AT&T U-verse. Employee ** tells me I didn't sign up for a bundle with AT&T when I did. I am being overcharged as a consumer. Either honor the quote I was given or disconnect. I don't need threats of $400 charges of early activation when they aren't fulfilling their quoted price. Why would I have AT&T U-verse and DirecTV and for it not to be a bundle. DirecTV told me I had to call AT&T to get internet and now they are telling me I don't get the discounts because I didn't sign up for the bundle. I am a detailed businesswoman and have detailed notes. I was quoted $50.99 monthly and now I'm being charged $67.32. I could have signed up with Dish or cable but agreed to go with Direct because of price. This is bait and switch. Employee ** tells me I have to wait until month 13 for another $10 discount. I was given all these little discounts if I signed up and now all those discounts aren't valid? How can these employees be so disrespectful and DirecTV stay in business. I've had Dish (at my lake house) and cable previously. I've always been billed what I was quoted prior to DirecTV.

We signed up for DirecTV because we were told we could bundle our TV and internet. Several days after they installed our TV, we got a call from the internet provider stating we were not in their service area. We called the person that signed us up and they said they would look into it and get back with us. We never heard back and left multiple messages with no returned phone call. We have now found a provider that can bundle our TV and internet, so we called DirecTV to cancel since they couldn't honor what we signed up for. They won't let us cancel without paying a $20/month cancellation fee until the service contract is up. This is ridiculous! How can they bind us to a contract when they couldn't provide the services promised?

I signed up for the $34.99/mo. plan that included NFL Sunday Ticket free, plus HBO/Cinemax free for 3 months. I was told during the ordering process to redeem my rebates prior to the first bill. I have an email dated 8/16 with my rebate confirmation numbers. My first bill came 9/6 and was for $138.02. I have Auto Pay, so I had no choice but to pay the first bill. I contacted them via telephone, and was told that I would hear back regarding that issue within 10 days. I did not hear back. I emailed on 9/19, explained the issue, and received an email back the same day apologizing, and stating that the rebates would be on my next statement.

So I don't understand, last year there was only 1 NFL package which I signed up for. This year, they advertised discounted packages. I contacted DirecTV and they told me I was already signed up. I look at my bill and I am being charged a higher price for the "Max" NFL package that I don't want or didn't order. I contacted them again to give me the lower rate and they told me in not so many words "Too bad", thus scum bags as my subject line. How do you treat your existing customers so bad in order to get new ones? Eventually, the new customers will get screwed just like the old ones. This is such a deceptive practice!

I was told by the HOA to move the dish off the railing of the balcony. When the service tech showed up, he didn't have any tripods so he put it on bricks. It looks ridiculous. I called DirecTV immediately to tell them it wasn't going to work and was told, "No problem, we can come back and move it at no charge." Now I'm being told that I have to pay another service charge. So, I have to pay because their bozo service tech didn't have the right equipment. What a joke this is. They suck. I will not pay again.

DirecTV falsely advertises that moving your services is free. This is a lie! I was charged by DirecTV to move and install my service at my new home, and forced to renew my contract as well. I was then separately charged by the installer when the contractor came to my home or he would not install my services. I have contacted DirecTV to right this wrong and can get no satisfaction. I would cancel my service today if I could! They also add services to my account without my permission and then I have to take the time to call and have it removed (ex. NFL package). As soon as my contract can be cancelled with DirecTV, it will be cancelled. Also, all my friends and family will never carry DirecTV services. I am spreading the word about your false advertising.

I've been a customer for 11 years and have auto payment withdrawal and have never been a day late. This being said, I upgraded a standard definition receiver to an HD receiver. The receiver kept malfunctioning. I called and informed them that the receiver was not working properly. They said that they needed to send a technician out to make sure. I asked them if there would be a charge and they informed me no. As long as it is the receiver, there will be no charge because it is within the warranty for the device. The technician came out and said, "Yep, it's the receiver," and replaced it. My next bill showed a service call charge. I called to have it removed and they gave me rebuttal after rebuttal from one department to the next and told me it was a valid charge. I have come to the conclusion that DirecTV does not value their loyal customers. I will be shopping around for a new television service provider.

I called DirecTV to sign up for their offer of the Entertainment package. I have had DirecTV several years ago and was generally satisfied with them so with the good price they offered with their promotion, I figured it would be a good deal. I had no idea of the amount of lies and hassle I would have to deal with. First, the person I spoke with told me channels were included in my package which were not; also said I'd get NFL Sunday Ticket free, which I didn't. When I called to complain, I was basically told it was my fault for believing the representative and not knowing myself what's included in their packages. They added sports channels free for a month to make up for it which took 2 days and 3 separate phone calls to actually receive. Then, after emailing their corporate office, they gave me NFL Sunday Ticket. Nice maybe, but it still is only what I was originally promised.

When I called to make the appointment for an installation, there was no mention of a 2-year contract. The base monthly price was $54.33. After the installation was completed, the technicians produced a contract page that I had to sign and told me then of the 2-year contract. They said I had 30 days to cancel since I was considering having to pull all the stuff they had just installed. The technician said that it happens all the time, that the representative on the phone does not say anything about the 2-year contract, and that they as technicians have to deal with customers who have not been informed of a contract.

When I signed up, I told the rep that I didn't want HBO and NFL Sunday Ticket. In spite of that, he included them as "promotional," that I would have to cancel within a certain time frame to avoid being charged for them. I called within the specified time period and asked to cancel all of the promotional stuff. But they never cancelled the NFL Sunday Ticket and started billing me for it. When I discovered that, I called again. I was told I was 5 days too late and that I'd have to keep paying for the rest of the season. I explained that I didn't want a refund or credit - I just wanted to cancel it. They would not budge. I'll have to keep paying for something I didn't want. It's not the money I'm upset about so much as the way they hooked me into pay for something I never wanted in the first place.

DirecTV is unethical and uses unfair business practices by charging customers for services they didn't order, and then refusing to cancel these services or credit the charges. Join me in filing a complaint with the California Attorney General about DirecTV's unfair business practices. The people and their Attorney Generals should file a class action lawsuit against DirecTV requiring them to be fair in business.

We have all seen the commercials for the NFL Ticket on DirecTV. They state that it is free. Where in these commercials does it say for new customers only? This is a blatant misleading commercial. We have been a customer for over 10 years, but the only reason is for the ticket. Their customer service is by far the worst I have ever encountered. I feel the commercials should be removed immediately and a class action lawsuit should be filed.

DirecTV charged me for the NFL season ticket that I did not request. It was a promotion given to me last year as a new customer. I did what I was told and cancelled the promotion in January of this year. DirecTV has this documented. They, however, charged me for it without my consent on this month’s bill in the amount of $299.94. This money was all I had to my name. It has left my bank account in the negative with multiple overdraft fees charged. My services are being shut off due to non-payment, such as my electricity, car insurance and water/sewer. I asked that the money be returned to me, but DirecTV will not return my money. They will only give me a credit on my bill.

I used to love DirecTV, but either they have completely changed their attitude or I just misjudged. I did have an issue when I first signed up in that I signed up for an offer to buy my HD DVR receiver instead of rent, but they charged rent anyway. Never could get that corrected. Two years ago, my HD channels disappeared, and after spending a lot of time with their tech dept., they tell me, "Oh, we forgot, the channels no longer say ‘HD’ on the guide. You still have HD.” When I explained the picture used to be better, they didn't seem to believe me. While at a friend’s house a year later, I see "HD" on all kinds of channels on the guide. Turns out I didn't have HD for a year, and they refused to credit me at all.

I signed up with DirecTV in June 2012 for an extra choice package for $39.99 that included 4 upgrades: HD DVR and 3 receivers. At that time I was told by DirecTV representative Jackie that if I moved during the first year, it would be free. This was the start of many lies DirecTV has told me. I didn't get three receivers free, I must pay for them. Three months later, I was moving again to a rental unit while building a house. That move is now not free. It was included in my package, but now that was removed from the package I signed up for. That is called bait and switch and is illegal in the State of Minnesota.

DirecTV rebate is a scam. DirecTV promised me a $24/month rebate for 3 months when I signed up for DirecTV Choice HD w/all the premium channels. I talked to a DirecTV rep to apply for my rebate and received a confirmation number. That was month ago. The rebate has yet to show up on my CenturyLink bill has promised by no later than September. Meanwhile, the price keeps going up and is now though the roof outrageous - three times higher than the CenturyLink rep quoted. I hope the FCC rules are true so I can switch to another provider and never again be forced to deal with these horrendous crooks!

I noticed that my bill was going up each month for about 2-3 months, so I called because I knew I had not added anything to my features. I was told that the NFL Ticket was automatically added to my account. I politely asked for it to be taken off because for one, I did not sign up for it and for two, I don't watch it! I spoke to about 6 different people and they were very rude and not willing to help me. I asked to speak to a supervisor and the lady told me, "No, there is no one else you can speak to!" I am a single mother and I cannot afford an extra $80 on my bill each month! I don't use the NFL Ticket so I need it off my bill! I was told it would stay on for another 4 months! This is completely unacceptable! How can they make people pay for services that were never ordered and are not wanted?

I chose DirecTV because of the price. I was promised $29.99 plus $6.00 for an extra box. I never received my first bill. I found out that the first payment would be taken out of my account 15 days after my service was installed when I logged onto my account on DirecTV’s website. If I hadn’t checked the site, I would have had the money taken out without me knowing. Not only was I not notified that the money is taken out in advance, but I was charged $70.00 instead of the promised $36.00 plus tax. When I spoke to customer service, I was told that they take the payment out 15 days in advance and they bill 30 days in advance.

The service was disconnected due to nonpayment. I am unemployed and received an unemployment check, which is a direct deposit in my account. At the beginning of my DirecTV service, I had approved of auto withdraw. But as it became hard to manage my other bills, I had it stopped and paid my debt, in which I called it in. On 9/5/12, DirecTV did an auto withdraw out of my account without my knowledge, causing me some hardship with not being able to pay my doctor co-pay. I had to cancel an appointment, which I was there and without knowledge of not being able to pay.

My 8-year-old child and I were watching HGTV on DirecTV at 3:30 pm est, when a commercial by DirecTV came on exposing my 8-year-old to a fully naked woman lying on her stomach which revealed her bare butt and then she slowly sat up revealing her breast almost to her nipples then the scene cut. I called DirecTV to address the situation and was basically told, "too bad" and they denied that they even had this channel in their network. I would like my service cancelled without a penalty. I am not satisfied with DirecTV's service since they cannot guarantee that this won't happen again. They told me that I can prerecord all my programs for my child and myself so we won't be exposed to DirecTV's advertisements. The images that I have provided is of the naked woman that my child was exposed to and is of the channel that they were advertising for on HGTV.

We unfortunately were forced to cancel our service mid-contract as we sold your home and moved to another home in which we were not allowed to install new wiring or dish as we only rent. I understand the $300 cancellation fee and planned on paying it. We returned all 6 receivers and all remotes as you requested. I had removed my billing option from the automatic withdrawal due to I needed the control of paying the fee when I had the funds. Believe it or not, moving can be very expensive.

I have been receiving offers for DirecTV for a very long time. When I tried to get DirecTV in the past, your company sent technicians out to find the signal for your satellites. Everyone of them plus a supervisor or two tried but could not get both satellite signals needed for service. They all stated that I would not be able to get satellite service. I then called Dish Network and they both found the required satellite signals needed for service but also got my business. I want you to cease sending any more mail to my mailbox. I don't want or need your service, so please don't send any more stuff to my postal box or email box!

I called and asked what I can do to stop auto bill pay so that it would not automatically be taken out on the 24th. Your customer service told me to pay a certain amount and that it would not be taken out. So, I did that and called just to verify that it would not be taken out and guess what, on the 24th, today, it was taken out. I called and spoke to 3 supervisors and no one will fix the problem and put the money back. They even agreed with me on the problem. You did not back what your own customer service told me to do. I am very angry at this.

I only agreed to DirecTV terms because I was guaranteed to get coverage of the SF Giants and 49ers; unfortunately, that is no longer available due to the issues between Fox Medford and DirecTV. I am an angry customer - seeking a new carrier!

USC/CA State football game - How can you not show this game to your So. Ca. customers? If you are not going to carry USC football, let me know. After 25 years with you, I will be checking on my contract to see when it is up. Let me know if you will not be showing the games. I will bet I am not your only customer to feel this way.

I have been a customer since 2009 and in that period, I do not recall ever having to request an extension on my account. However, last week, I requested an extension by the automated system. I was granted extension until 9/23/12. Since then, I ran into a financial situation. I needed my account extended again until 9/28/12. Your customer service representatives would not give me an extension all because "your system will not let them because I was already scheduled to be disconnected". I have never experienced a company that will not give you a second extension considering I have always been pretty good with paying my bill. This is 2012 & gas prices are sky high & with the way our economy is & people struggling to keep lights on, I find it very disgusting that no one in your company would assist me for a simple 5-day extension for a $109 bill. I am sure Cox or Dish does not treat their customers this way.

Every time I have ever called DirecTV, the calls have always ended being screaming matches due to their lack of customer support. I tried to get an HD box and they were gonna charge me $200 at first and then all of a sudden they had a standard HD box for $100. I said it’s fine and I will get the $100 box - I don’t really need HDR. So then I said, “Wait, does this sign me up for another 2-year plan?” They said yes (I had to ask - they were not going to tell me). I said no way. I can’t stand DirecTV, but I only have 9 months left and I just want to finish my contract and then go somewhere else. They said they can’t do it without another 2 years. I said no way. Maybe if you guys were not so rude every time I called, I would think about it. But the way I have been treated, I will not re-sign with you guys. It ended once again in a scream match and I said, “Cancel my plan now!”

Services are not what was represented - I changed from Dish to DirecTV and asked for the same options, i.e., pause live TV, choose a room from which to record, and be able to watch recorded programs from any of the three receivers we were paying for. They will tell you what you are getting from DirecTV is the same as Dish, but that is not what you get. You can pause live TV, but in only one room. You cannot designate what room a program will record in. The TV on the DVR can only record two shows at a time, and you have to watch one of the shows being recorded. Then, if you pay for receivers in three rooms, only two can watch recordings at the same time. We liked Dish much better. Now, I'm told to get the options I was told I was getting will cost more than $500.00. And I have to agree to another 24-month contract.

I'm sorry to say that DirecTV is the worst company I've ever had to deal with. I woke up this morning with no TV - not because it is cloudy out today or raining, which is usually the case, but because they shut off my service. I admit that this month I had to call and tell them I would be late paying my bill. It was due on Sept. 16, and I asked if I could pay on Friday, the 21st (pay day). They told me that would be fine. Today is the 20th, and I woke up with the service disconnected. When I called to ask why, they told me one thing and did another. I could not speak to a representative until after I made my payment in full. Is that even legal? What if I had a question about the bill being too high (which I did)?

On September 11, 2011, I called DirecTV to cancel my service as I had to move, and the new place could not accommodate this service. The representative said, "No problem", and I was under no contract with them (been a customer for 10 years). He was polite and tried to talk me out of it, but I told him it was out of my hands, and I asked if I could pay for everything then, as I did not have a current mailing address at the new place I was relocating to. Then in April 2012 (seven months later), I received an email from them saying my current monthly payment was due. They reinstated my service, at my old address, where I do not live, nor had any receiver (sent back), so it must be ghosts using that service.

I have so many mishaps with the receiver. I called at least 4-5 times because I would be watching a program and a movie would come on or a little cartoon show, mostly "Hub". After calling technical services for 3 times, I knew the drill from being told each time I had called before. I spoke with a customer service rep on my last call to DirecTV and told her about how dissatisfied I was with the service. She told me that the technicians should have sent me two new receivers or offered, but they never did. The call prior to her call when I requested the disconnect, this service rep was a bit defensive and disputed me that she only saw one call. Someone had not done their job to enter my calls.

Faulty Equipment and Bad Customer Service - Our DirecTV receiver stopped working, but fortunately we had a replacement plan. We called to report the problem and worked with the service rep to troubleshoot the receiver. They decided our receiver needed to be replaced, and that they would send us another receiver but it would take up to 5 days. We were then told we must mail the faulty receiver back to them within 7 days, or we would be charged $400 (for the broken piece of junk).

Unauthorized withdrawal - DirecTV spontaneously drafted $661.00 out of my account. I consequently have a negative balance of $500 with fees still accruing. I just needed help and didn't know what to do.

DirecTV advertisement offers hundreds of channels for a low price. They then add on $20 for monthly receiver; each TV is $6 extra, protection plan is $5.99. Most of the channels are paid advertisements. After you get this and the price will go up even higher in the second year, you cannot cancel without a hefty penalty. There are only a handful of channels that have any real programing on them.

I tried to cancel my service in November 2011 and they talked me into suspending my service for 6 months. They failed to tell me at that time that my service would automatically start up after 6 months. They said they notified by email, but it must have gone to my junk mail. I am not sure why they didn't notify me by USPS or by phone, which is how they look up your account. I am sure they use email because it would be most likely missed or overlooked. The worst part about this is when you call them to ask for a credit of any sort, they refuse. They act like they have no knowledge if you have been using their services, but DirecTV knows when you have your boxes on. Just try to reset one of their boxes without having to give them a call to read them your sim card number in your box.

Over billing, unwanted add-ons and failure to disconnect. I called to cancel many times. I keep getting told I never have called or it would show up on their report.

I’m not satisfied with their customer service knowledge. I called on 9/17 to report that some of my stations were not coming on. The first person I spoke to was unaware of what I was talking about so he transferred me to another department. The lady stated I did have those programs and she was rebooting my TV. I got home and still did not have those programs. I called back, got another associate that stated I did not have those programs. I explained that they come up as the shows I have. She stated I was misinformed and rebooted 3 times and the programs still came up. She said I can’t help you any further, sorry. This is help?

I signed up for DirecTV in July of 2010. I signed a 2-year contract. I asked when I signed up if I could put the service on hold for vacation. They said anytime I wanted. They failed to tell me that when I put it on vacation, it would be subtracted from my time. I waited 2 months after the 2 years to cancel, I went with another carrier. I called to cancel today and they told me I would have to pay a $240.00 cancellation fee because I cancelled before my time was up. Unbelievable. I have never dealt with a sorry company like this my whole life. I am 62 years old and don't need this aggravation. I will never recommend them to anyone. I have lots of friends with DirecTV and I will make sure to tell them all about this. Why should I have to pay for a mistake that was made by those incompetent people?

We originally thought our contract with DirecTV will end on 01-28-13. We called to see about transferring because we are moving. They wanted to charge us $118 to transfer while new customers get free installation. In the last month, our satellite TV has been out at least 4 times when it rains. I was also informed that they extended our contract without knowledge or permission to 12-15-13 because of a receiver we exchanged. A reputable company does not need to resort to underhanded tactics to get money they did not earn.

We recently moved from Sarasota, FL to Sun City Center, FL and wanted to continue with DirecTV because we were happy with the programming and service. The area where we moved is new and we wanted to bundle the internet, phone and TV in one package. We wanted the Verizon FiOS and phone and were being told we could get it and use Direct for our TV. Then we found out we could not get the Verizon FiOS and were forced to go with a Bright House package that did not include DirecTV. We had been with DirecTV for 11 years, never missing a payment or even being late once. Now, we get a $360 early cancellation fee and they will not waive it no matter what we do.

First I would like to preface this by saying I'm a broker of both DirecTV and Dish Network services. I have sent over 120 customers to DirecTV and about 15 or so to Dish. With that being said, I too went the DirecTV route because of the NFL ticket in February, just as I recommended to the 120 customers of mine. I just got off a 1 hour 52 minutes and 5 transfers phone call with DirecTV.

DirecTV took money out of my credit card for service that isn't mine. I made a payment for my mother with my card and they went and decided months later to charge my credit after I complained to the BBB about them having me on the account. They said they took me off the account and then two weeks later, they charged my credit card. They said that it is in the contract but it's not my contract, not my service. I never signed or agreed to anything and they refuse to give me my money back.

My service was disconnected on Sept. 9th and my bill statement says I owe $252.32 but when I added up things, it is really $250.36 (which includes my current bill). When I called to restore service, they said I had to pay $174.33 and I asked how they arrived at that amount. My past due is $133.50 and the current charges are $116.86 and I should only have to pay past due. They can't explain how they arrived at that amount. My statement is also saying my past due is $88.12 They did the same last month when there was an inconsistency with my bill.

I called into customer service and waited on hold for a long time to get hung up on by a less than cooperative employee. I called back and waited another long wait. I spoke to another girl who advised me I should have paid my bill. And then I was transferred to a so-called supervisor who hung up on me. I had to call back three more times where I asked for a supervisor and was either hung up on or transferred back to main menu. This was Friday night and I was on the phone for an hour and a half making back to back calls to customer reps who were hanging up and being plain rude.

Due to illness in the family, I got behind in my payment and it went to collection. I was billed in excess of $1,000 for the past due and equipment. I contacted Focus (all collection agencies should operate like Focus), the collection company, about paying the past due amount and restoring my service. The Focus representative called DirecTV with me on the phone and talked with a customer service manager and was told if I pay the past due charges, they would restore my service. This was told to both of us! I paid the past due charges and again we called DirecTV and was told I still owed the full amount and my service would not be restored. I asked to speak to the customer service manager's manager and was told that upper management would return my call. To date, I have not received a call. I was wrong in getting behind but I attempted to pay and keep DirecTV. Shame on me! Do not do business with DirecTV. They lie!

I transferred my services and was told I would have to pay $200 for a mover's fee because I got free installation and could have been charged $500 but was reduced to $200. I spoke with a sup who told me that I could have paid $500 and to be thankful they reduced it. I told him they offered me free install and why would they charge to transfer my service. My account was current and I truly feel this was an injustice to me and anybody that has ever had this done to them. It's a rip off!

We decided to change service company when cable became available in our area. We asked DirecTV to send boxes. They did, but it went to another address. We asked again. We never received boxes but they said they were shipped. Now they will not send boxes and said we are responsible for the equipment cost. This has been going on a while. This is messing up our credit score and they don't care.

I had DirecTV service and moved to a location where I was not allowed to carry my service because the landlord said it had been tried before but the reception was poor and he did not want a dish drilled in to his property. I had to get my TV service from a cable company. I was only a few months into my contract period and was told I had to pay $20 for every month left on the contract. Yes, I did say contract, but it is an indictment on DirecTV that they would not give any lenience, especially since it was necessary to move out of the house where the service was. I determined that this was not fair play. I now have to pay a penalty of almost $300 for consequences beyond control. I will not deal with this company anymore.

I signed up for DirecTV for their two-year promotion on the Premier package and I was supposed to be billed only $84 a month. As of 09/04/12, I'm being billed for the regular price of the package of $119. I called DirecTV and all they could say is it was a 3-month promotion which is not true and that they refuse to correct their mistake. So I will be trying to cancel this contract in every way possible and just like another consumer stated that they are crooks and lie about their advertisement just to get you signed up. Because once that's done, they start dropping the ball and billing you for all kinds on unnecessary things. To all, please be aware of DirecTV because when I'm done with this company, I will never ever sign with them again, as well as I will tell all my family and friends of my experience and let them know to stay away from DirecTV.

I've dealt with a lot of cable companies both here in the States and overseas (hubby was a diplomat for a while), and DirecTV is pretty awful. They wouldn't replace a box that was not working and just wanted to argue that if we only unplug, replug, take it out for dinner and a movie first, that it would work. My hubby had a fit with a supervisor and about a week later, another box arrived. The price just keeps going up and the DirecTV people just keep on calling trying to get us to take all those stupid movie channels we wouldn't watch anyway.

Horrible service, DirecTV is a rip off! Customer service is a joke. The boxes are a joke. I too had the same problems with having to "reset" the box and then you have to call into DirecTV, etc. A pain in the neck service, they just plain stink! Half of their customer service reps do not speak English, and/or are so hard to understand; you just get nowhere with them. I've been billed for channels I didn't order or authorize, even after writing five letters. My usual monthly bill has turned into a nightmare and I'm going with another company.

I was in Wal-Mart on Saturday when the salesperson Edith asked me if I wanted to try and see if I could get direct cable (she was very nice). I did apply and was told I have good credit to get service and paid $21.60 to start and someone would be here on Wednesday to install the cable. I even received an email stating confirmation. Today (9/10/12), I received an automatic call telling me I needed to call in (no problem, I did) and the first young lady was nice about it and told me I owed $219.00 (no problem, I don't even remember having direct cable but just did not have the money today). After hanging up, I thought about it, and yes, I do owe the money. I was going through hard times back then and could not afford the cable, which is why I had no argument for her, but I called back remembering my son Elijah called in for Wednesday so that he could be here to let the man in.

I was never told about some of the charges that appeared on my bill. I was never told I was enrolled in auto pay until I received my statement showing my credit card had been charged. I was never told by submitting my "rebates" online, I would receive an extra $5 per month off my bill (that no one I spoke with can undo). I was never told I would have to pay extra per month for receiver service. There were obviously hidden charges. This company is a thief and I want my money back! I was threatened with legal action if I terminated my service early with them. Has no one been able to take legal action with them about all they have done?

I authorized DirecTV to make a onetime installation charge of $24. I just received my credit card bill that showed DirecTV charged me $95 on August 3 and $94 on September 3. I called them up and asked why they charged my credit card when I never authorized it. I said that I only authorized on Aug 31st, 2012 a onetime charge for installation with a guy in the Philippines who could barely speak English. DirecTV said they couldn't credit my account and offered a $25 rebate. I told them to cancel my service. When I first ordered DirecTV, they gave me 5 different days for an installation and they never showed up. Finally, a man called and said he was leaving Fresno, California and was on his way to my house. I told him I lived just south of Albuquerque, New Mexico a few thousand miles away.

I signed up with DTV because I was looking for ways to save on some bills. I was told I would be on a promotion and pay $29.99 for the first 12 months and $39.99 the second twelve months. That would have been less than what I was paying for Dish Network. I was with them for years and had no issues, just wanted to save some money. I first made the change on April 21, 2012. The problems started as soon as I received their estimated bill showing what was to be expected. There were charges on it I knew nothing about. I called and didn't get any resolution; it was just the way it was. That's what I got (even if it isn't what I wanted) and that's what they were charging me for.

I signed up for a package deal for $69 a month for 13 months which included four receivers. After three months, they increased my bill to over $111 which they said was for HBO and Starz. I specifically told them at purchase date that I didn't want any extras, just the $69 for 13 months. They are refusing to refund my money. Furthermore, the satellite goes out too often. I am extremely unhappy with DirecTV and I would suggest to anyone thinking about purchasing from them, try another company. Their customer service is very rude and unaccommodating.

Being charged by DirecTV for 28 adult movies - I received a bill from DirecTV for 16 adult movies at $14.99 from 2006 and 2007 that I did not watch. I called and was credited for 10 of the movies. The next month I was charged for 12 more adult movies at $14.99 from the same years. They will not credit me the charges. I checked online and noticed multiple complaints. Is there anything that can be done?

We have signed a DirecTV contract for 24 months, but we are not a "valued customer." We are just a 24-month piggy bank. We have an issue with their receiver. It does not work properly. We have to reset it each time we turn it on. We have called DirecTV and explained the situation. They told us they can send a technician, but we have to pay 50 bucks. When we replied why we have to pay if the problem is on the DirecTV equipment not on mine, they said that’s the DirecTV procedures. We have been DirecTV user for 12 months and pay timely by direct overdraft. We want to shift the awful and dishonest service, but we have to pay the early cancellation fee. We truly not recommend DirecTV ever.

I signed up for DirecTV a year ago and was never told anything about a contract nor did I get the package I signed up for $29.99. After one year after my service, my rate went up so high. I called to cancel the no good service in May and asked them to please send boxes. The boxes never showed up until August 25, 2012 after calling 30 to 40 times. On Sept. 5, 2012, my card was charged $442.79 and was told that they would not reverse this fraudulent charge. They have charged my card without my authorization when I spoke with Mark who stated that he was a supervisor. He was not only rude, he hung up on me. But before he hung up, he told me that DirecTV is not located in the USA! Not only is this company fraudulent, but we needed to file another lawsuit against them. They have not learned their lesson about stealing and breaking the law. $14 million was not enough for them to payout. They are still doing business the same way. BBB gives them a D. This is thievery in the highest degree! But they have not heard the last of me.

I was told that I would get credited the premium channels after the promotion fell of which is a total of $45.00 for 3 months, and was denied that when they were informed that’s what I was told. I was also told that the warranty protection service was $19 and am being charged $25. I want the discounts promised and the charges at the price I was quoted. I was told fraudulent information and false promises, and rude and unprofessional help from customer service reps and supervisors. No resolution was given, I was basically told to go fly a kite.

Like most folks, I had fallen behind a month’s payment. I had a daughter that was having medical issues and another daughter sending off to college. I had tried several times to make a partial payment online and access was denied. There was a number that was on the screen the last time I tried to make a payment. I called the number and was only given the option to pay the whole amount. Of course, I could not make the whole payment. I tried calling again and finally was able to talk to a human being. DirecTV charged my credit card 3 times; without my approval, twice in one week. This also made me overdrawn and have overdraft fees applied. I have never signed up for "auto pay" either. I was told this was a "convenience" for their customers, not! There are a lot of hidden charges that are never mentioned when you sign-up, so please be careful. Customer service is a joke!

On 8-8-2012, an installer from DirecTV came to my home to upgrade my service. I have had service with DirecTV for years, but never had movie channels. The installer was unable to complete the installation, and told me someone would have to come back to finish the job. By Monday, nobody from DirecTV had come back to finish the job. I called DirecTV on Monday, 8-12-2012, and told them I was cancelling my service with them. This was exactly the 2nd business day after the installer had been at my home.

I signed up the entertainment package with DirecTV last May. The person who helped me is Tracey in North Carolina. She lied to me about everything. My monthly bill is supposed to be $29.99 but every month I receive a bill four times my monthly bill. When I call them, no one is able to help. DirecTV is the worst company to be with. I would never recommend DirecTV to anybody because they are dishonest. They lie to customers in order to get them sign up for services but they don't keep their promises.

What's up with this DirecTV? They charge an arm and a leg for service and a majority of the programming we pay for is infomercial **, especially in the evenings. Also, you'd think with the changeover from Analog to Digital TVs where people have had to invest a lot of money for nice flat panel big screen TVs in order to have picture perfect, beautiful digital images on screen, that they would have that delivered to them, but no, most all of the good shows we watch on DirecTV are inundated by pop-ups, station identifiers, station logos in the corners of the screen through all the programs.

On Aug. 20, we contacted your office to discontinue service on one of three TV's. They said they would send a return box via UPS to our home so we could return the unit. No box has ever appeared. I called the company and was on the line with various agents from 10:45 to 11:23, that is more than 30 minutes and I am hanging up now. Oh now, Bunnie says there is another person's name on our account. Hog wash! This is unacceptable! All I wanted was an address in town to take the darn thing to or to get a box delivered as DirecTV had promised 12 days ago. What are you going to do to make me think yours is a company worthy of my trust?

On August 24, 2012, I called DirecTV and was told that I had been approved and that they would need a payment sent to them through Western Union. And I was told that once that payment was received, I would need to call 855 679 4357 to schedule an appointment for the tech to come to install. They stated to allow 24 hours to go by and to call back with the Western Union information. Well, 24 hours had gone by and I stayed on hold for 45 minutes for the call to finally be picked up and I was hung up on.

I have switched to Time Warner Cable. I have cut DirecTV off as of 9-4-12. I have spent hours waiting on the phone and no one will help me. This is the craziest thing I have ever gone through. I'm going to my bank tomorrow and stop payment.

I'm having a DirecTV bill without me ever ordering your service. On 8/27/2012, I received a bill by Convergent Inc., creditor of DirecTV, for the amount of $149.03 (client account #**, convergent account #**). I have never in my life ordered your service at all and I am not paying this amount because it wasn't me who made this bill. I am not liable for this.

Thinking of changing to DirecTV... do not do this! They never honor the amount that you contract with them. They charge for every little thing. They tried to charge me late fees when I am on auto pay. I am on the phone disputing charges every month. The Bundle with AT&T is a joke. I have never received the right bill from them either. It is true that they are thieves. I am a mature adult that has always paid my bills but I am tempted to renege on this contract and let it go on my credit. No help from anyone I talk to.

I have been a loyal customer (that's what DirecTV calls me) since 2002. I never had a problem except them raising my bill. So now I have several complaints. I will start with my most recent complaint. Back in July 2012, I wanted to cancel my programming and get a competitor. The reason I had wanted to change was because my bill had been outrageous and I only had the basic programs, no added channels and was paying almost $100 monthly for 2 TVs, one with HD. Some of my friends that were new to DirecTV were not paying that much.

I was sent a letter by DirecTV offering a $200 Visa gift card for switching to them and that my other rebates would take effect on my first bill if I got the rebates in before installation. I put in for the rebates prior to installation. The status said "processing" until the system was installed. Then, the status changed to rebate will be paid back in 6 to 8 weeks. I'm dreading my first bill. Also, they promised to mirror two of my TVs. Then, the installer insisted that DirecTV can't mirror TVs and said the only way it would work was if I got two more receivers. That's $12 extra a month.

I was walking through my local Sam's club when a DirecTV salesman approached my wife and I about the services he could offer. We explained that we were happy with the service we already had with another company. He proceeded to tell us how he could save us money and that our cable bill would double in the next year. We let him continue, and he did have more channels that he could offer us for the same money that we were already spending, so we talked a bit more. We explained that we were renting the house we were in, and would soon be buying a house, and he covered that angle too, by saying not to worry about the moving, as DirecTV would move us for free. This is where he lied to us.

Today, I received a HD receiver from DTV. I was forced to agree to a two-year extension of my contract when I contacted them the other day. When I opened the box, I noticed scratches all over the receiver. I checked the back and saw the receiver was manufactured on 10/22/07. The paper that came with it stated a 90-day warranty. I hooked it up and found the HDMI connector was loose on the unit. I called tech support and they got the receiver going, but with a lower quality picture than my other HD receiver in my living room. Both TV's are Sharp Aquos and are the same age. I tuned them to the same channel and you can tell the difference of the picture quality. It's like night and day. I called DTV back and explained the problem only to be hung up on.

The DirecTV van came to the house and took my DirecTV dish that I paid cash for from the store. They cut all my old wires tips off and left them connected to the house and on the roof with the stand from my dish. I told them I didn’t want any more holes on my roof because the last installer from 5 years ago caused a roof leak. This guy put 6 more holes and DirecTV wouldn't do anything about it or help to retrieve my personal dish I paid for. They want to charge me $124.00 to have it corrected.

I was receiving flyers in the mail advertising "bundles" from DirecTV daily. I called to inquire/order and questioned the representative several times about the service. I wanted to make sure I was receiving telephone, internet and the satellite services. I was assured that I was getting what I wanted for $50.44 per month. They came and installed the following day.

My husband decided to get DirecTV for his RV and he said the installation experience was great. He's had no issues, that's why decided to change from Dish Network after 8 and 1/2 years to DirecTV for the house last week. Well, the tech came out last Tuesday the 21st and was here for 5 and 1/2 hours and hooked up three TV's. He got to the fourth one and found a short in the cable. He told me he had other jobs to do and would call that evening to schedule another time for him to come back and finish. He did call that evening and he told me he wouldn't be able to come out the next day (Wednesday the 22nd) but he would definitely be out Thursday the 23rd and he would keep in touch. We didn't hear from him on Thursday. We called the customer service number on Friday the 24th and asked when the installation would be completed. We were told DirecTV would contact us within 24 hours to resolve the issue. No one called.

They said they would give me capability of recording 3 programs at once with no equipment fee. When they got here, they said it only records two and the other recorder would be $99.00. They're not standing behind what they said.

They claim I owe them over $100, more than a year after I cancelled their inferior service. As a result, my otherwise excellent credit rating has been compromised and they should be fined, retract their claim, restore my good credit and be held accountable for their actions. Thieves. I want to press charges.

Let's see where to begin. Let's start with the rude technicians that put a giant dish in my patio and would not put it on a tripod! Second, realizing my bill is very high and not the 34 I signed up for! I called customer service and asked why my bill is so high. They told me I did not submit my rebates and will not let me submit after 90 days. I was shocked because this was the first I ever heard about the rebates. Then, my MTV and Bravo gets cancelled. I feel that DTV is misleading their customers in their sales pitch. And the technicians that set up your satellite act like you are signing off on a work request when no you are signing the official contract which they rush you to sign because they need to go to the next victim! I hate DTV; I wish I just stayed with Cox. I have no TV and will not pay the ridiculous amount.

I paid the balance owed of $82.83. I was double charged on my debit card and they will not refund. They tried to give me a credit but decided to terminate the service. I was a customer since ‘04 so you would think they would just refund it; very, very greedy. When I moved in ’08, they never showed up to install after I scheduled it and took a day off from work. Then they said they couldn’t find my trailer. **. Trailer; I never lived in one and don’t plan on it. So then I was supposed to get a free month. Guess what, it never happened. Greedy, greedy, greedy; it’ll catch up with them. No more DTV as of 8-27-12.

In August of 2011, we installed DirecTV bundled with AT&T DSL internet. AT&T internet had continuous problems due to overloaded process centers, which made certain times of the day difficult to access the internet. In August 2012, after one year, our contract was over so we decided to switch to Time Warner (for cable internet only). This is when we found out that the DirecTV install technician had pulled the Time Warner cables. I know this because the previous owners of the house had Time Warner internet and DirecTV. When they were contacted, they stated they couldn't be sure that is what happened and said they would add more cable for $49. My reply was why did they pull it and why do I have to pay to have it back when it wasn't theirs to begin with.

Essentially, our living room receiver has been acting up from the moment we signed up for DirecTV. Most morning, you couldn't hit the power button on the remote and have it turn on. We had to actually go to the receiver to power it on, not too hard. They knew about the issue but it wasn't bad so we never pursued it. Today, it completely became unresponsive with the remote but would work intermittently. The remote would do something 1 out of 20 times. I could control it from the receiver and with the remote when it was 1 foot away. I called and talked to a tech and they did a bunch of troubleshooting. I did everything before the call because generally, companies have a procedure before going into advanced tech support but I did it once again while he was on the line, including resetting the receiver and remote. Nothing worked. He informed me that unfortunately this didn't warrant a defect or a technician to come out but that I would have to change the channel by the receiver until it stopped working. Once this happened, I would have to call and have a technician come check it which would take another two weeks after it stopped working. Essentially, I'm leasing the equipment from them so I assumed it would be covered but I have to wait.

On August 20, 2012 at 8:27PM, on phone number 800-347-3288, I spoke with your representative to add Whole House TV. I was informed I needed two more HD receiver boxes and an internet modem in order to install this Whole House TV service. Your representative wanted $200.00 upfront for the extra HD boxes. I asked if we could handle this with no out of pocket expense to me right now. The representative put me on hold and came back to offer me $25.00 per month for 8 months until the $200.00 was paid in full. I accepted and we scheduled an appointment for August 22, 2012 around 8-12AM/PM.

I signed up for DirecTV online. I paid a deposit and set an install time. The time came for the tech to come out and passed with no one showing up. I called DirecTV only to find out that since I had a family member living with me at one time that owed them money, they wouldn't hook up my service. By the way, I had never had an account in my name or the service ever hooked up at my house. It was just the fact that this person once received mail at my address. I spent two hours on the phone with them just to get my money back. Being bounced around from department to department, I lost track of how many times I was accidentally disconnected. This company is an absolute joke and has the rudest reps I have ever dealt with!

To no avail, I've called and complained to DirecTV several times about not receiving the package they promised. They claimed that I was getting channels I was not getting. One customer rep kept saying she was "confused" every time I explained the situation to her. If I'm going to be in a contract, I want it to be with a company that is not easily "confused" and can understand what I'm saying. If they were a reputable company, they wouldn't need a 2-year contract to keep customers.

We cancelled our services with DirecTV and sent the boxes back on 8/3/12. According to tracker #'s, they received the boxes on 8/10/12. I called them after they took money out of banking account which caused us overdraft charges. They said on the 10th of August that they didn't received the boxes. I then said I have the tracking numbers and it stated boxes are in their facility. Long story short, I'm still fighting with them after speaking to four people, two of whom are supervisors and no further ahead. When I called today on 8/21/12, they said the boxes were never processed even though the last supervisor assured me that he would expedite the process. All I want is my money returned to my bank account. Then, they had the nerve to send me a bill for $5.64. I don't have a clue as to why I received that bill. I need the $425 they took out of my account and they don't care if you lost money to overdraft charges or you can't make payments because they have my money hostage. Who do I call next?

I had a 12-4 pm appointment to have DirecTV installed; it is now 6:17pm and still no installer has arrived. I was contacted twice to confirm my appointment. The last was at 2:30pm. At that point, I was told the installer would be here around 4pm. I called DirecTV at 5pm angry and was told someone would be here soon. At 5:25pm, I was called and told via an automated voice that the installer would be here in 15 minutes. It's now 6:21pm; I'm in the middle of cooking dinner and still no installer. This is complete **. I cannot believe they cannot get this crap together. I just got another call saying the installer is on the way! I’m ** pissed off!

They offered me a rate then bill kept changing. Company claims the person that offers the deal is no longer there. They cancelled service balance in collections. They have an arrogant attitude when contacted and refuse to honor their salesperson’s commitment.

DirecTV is dishonest. I set up an automatic payment plan with them. They debited my account multiple times for packages that I didn't authorize. When I would call to question, they said sorry and I would get a credit. I told them that it was illegal to debit more than was authorized and the lady on the phone said, "We have your account info we can charge you whatever we want." I assured that was not true; an unauthorized payment is illegal. I told them that I was upset with their company doing this and they told me I owe $220 to get out of a contract. I never signed a contract or was informed that I was under contract. They claim they mailed me a notice. But how does mailing me something mean I agree to the terms? I refuse to pay them to cancel. I think it’s dishonest to debit my account for packages I didn’t ask for or authorize. I think it’s also dishonest that the salesman never mentioned a contract and now they are obligating me to pay for being in breach of one. They deserve to lose customers because they are not above board with their business conduct.

I paid a bill for a friend one time and the phone number on that account is **. When the transaction was made through your DirecTV representative, she asked me if I would authorize to have my card number attached to that account. I did, at that point, inform your representative that this was a one-time authorization. On August 17, 2012, there was a withdrawal from my account in the amount of $401.66. That transaction was unauthorized by me, the account holder. That transaction is causing me an extreme hardship. The $401.66 was food for my family of four as well as gas to commute back and forth to work. I also have pending transactions on my account. The invalid charge processed by DirecTV will create four overdraft fees in the amount of $60 per pending transaction.

My two-year contract was up in two weeks so I trimmed services from my package. I got rid of my HD box. Then, I was told I would be charged $49 to move my box even though I have line service protection. That would bring my bill back to the same amount before and when I asked if I could just pay the amount and send out a service tech, they said that even though I'm a paying US customer for two more weeks, that account's close to the end of service terms - can't have any techs sent out. Now my cable doesn't work and I'm stuck with the bill.

Lies, lies from DirecTV. I have been a customer of DirecTV for about eight years and the way they treat their customers is awful. I pay my bill each month. I was never late. They told me my bill would be credited because of channels that were lost. I got credited one month; the next month, nothing. This is bad business. I would never recommend DirecTV to anyone.

After DirecTV dropped 28 of my original channels and then increased my bill by $20.00, I called and cancelled my service. I was told I had to return my receivers by a certain day or get billed a non-return fee. They have to mail me boxes to do this. After 7 days, I still did not have the boxes so I called. I was told that the boxes weren't even mailed out to me for four days after I cancelled the service. Then, it still took another 9 days before I got them. Once I did get them, I boxed everything up and took them to the USPS the next day.

I can't begin to explain the entire fiasco that we have been through with DirecTV. But to summarize, my daughter ordered a new box and was charged $123.00. They sent it to the wrong address twice, then they cancelled the box to send it to the right address and charged her dad $240.00. It took over a month for her to get her box. They then charged her card with the monthly bill (this is her dad's account and he pays it automatically on his card). This charge caused her bank account to bounce due to the double wrong charges. So then after hours of fighting with them, they refunded the $178.00 monthly charge from her account and took off the $240.00 off her dad's. Then they charged her dad $123.00 to his account, along with 2 months billing.

DirecTV decided to falsely charge my account $260 without my permission. Now, they will not return my money. I sent a receiver back to them on August 5th; they just received it now on August 13th. So they automatically charged my account because it took over a month to get to Ontario, California. They hung up on me numerous times and are withholding information from me. The last lady I talked to was Cherry from the Philippines.

It is one nightmare problem with DirecTV. Don't sign up! If they make a mistake on your bill and it is late even due to their mistake, they will cut off your service. When I called to figure out what happened, I got an automated system that would not let me get to a customer service representative until I paid the bill in full with another $100 deposit lumped in. I was not afforded the opportunity to even speak to a real person until I had paid $380. The automated system literally says, "We will let you speak to someone when you have paid your account in full. Do you want to use the credit card on file?" No way around it. Horrible company!

I have been a DirecTV customer for 17 years. There have been a few ups and downs, picture quality went up and down with compression as the demand for lots of channels changed, choice of marketing packages got worse as pricing structures got greedier, but it's a tough industry, so I was usually more or less satisfied. I had to call them 3 or 4 times over the years to ask to be removed from the sales/marketing call list. Sometimes the service personnel were so poorly trained they didn't even know there was such a list but if I would call back, I'd eventually get put back on the list for no marketing calls.

This company is horrible, they never resolve anything but just pass you from person to person. My bills change all the time and no one ever knows why. They were supposed to credit me a few times for a promo and never did. Then after I was out of work, IL, for a month, I had to lower my service cost. A month later, when I was back on my feet, they said I could no longer have the promo package. They charged me more than I was paying before and gave me less channels. I hate this company. Beware.

This morning I called DirecTV at 877-336-4849 in response to a promotional mailing, something I rarely do but am dissatisfied with rising rates from Time Warner cable. The offer for "1 year" was crossed out and "2 years" was written above it. Therefore, my first question to the new service sales rep was if the promotional $24.99/month was also for 2 years. He tried to bypass my question a couple of times but finally said it would not. It took more effort to learn what the subsequent 24 month rate would be. He said we would get into that later in the call but I persisted. He said we wouldn't know until he knew if I "qualified" for a reduction in the next 24 months based on a credit check, etc. I asked what the best rate would be and he finally gave in and replied that it would be $44.99. I commented that the final rate for two year contract would be $34.99/month and he reluctantly agreed.

After cancelling DirecTV, I never received my boxes to return my receivers. I had to request them 6 times! In the meantime, I was charged $360.40 for the receivers. I have made another 5 calls since they received the receivers back trying to get my money credited back to my account. It has been almost a month now and I get the same old runaround every time; "Oh, it should be back in your account within the next 5 business days." (That day has yet to come.) None of this would have happened if they had done what they were supposed to do in the first place! Yet I am the one being penalized for their ineptitude! Is this really how a company wants to be doing business in the day in which we live? They will lose more customers than they gain at this rate. I will never use them for my satellite service ever again because of this instance!

I set up service in my name but had my sister to pay my deposit on her card. I relocated 2 months later, tried to set up relocation and they said to wait until I get my address, then call back and set up. It took me about one to do so, my account slipped into default which was on me. They charged my sister's card $826.00 cancellation fee. It caused her account to go into insufficient status, ruining her bank account. They won't return the money. The account is not in her name and they are aware of this. The cancellation fee is $500.00. A contractual scam. A security deposit of $500.00, I paid for the equipment and I still reflect a $119.00 balance for only two months of service. Beware of DirecTV, they can't compete with local providers so they rob people once they reel you in!

I was told by an employee when I made my payments on August 4 that I would be ok if I made my remaining payment on August 20, 2012, without my TV being turned off. When I turned the TV on this morning, it was disconnected. I called DirecTV and they said that there were no notes saying I could have the extension, so my payment goes from $71.00 to $298.00. My TV is still turned off and I really am upset about this. They act like they are reading from a script and don't care how the customer is treated or feels.

Our contract with another provider was expiring in a couple of days and we were dissatisfied with the constant outages. We decided to give DirecTV a shot. We made the call and were told we were well qualified. We jumped through all the hoops and had an appointment for installation set. The day and time came - no installer and no phone calls. When I contacted DTV, I was told the account was placed on hold. Why? It just so happens that a renter with the same last name as mine skipped on his bill 3 years prior to us buying the property, so DTV linked him as a relative of mine because of the same service address.

I was never told that because of our zip code, we couldn't pick up the news in certain areas. The deal for $29.99? Not disclosed on the promo but if you want HD or HD/DVR, you have to pay for that service. You also have to pay $29.99 or more to purchase the components. Oh, then they will take your monthly charges off your Visa for 22 months, then you get a paper bill. You call them to find out why and they charge you an extra $5.00 charge because all of a sudden, my expiration date was typed in incorrectly. **! I am cancelling now. Now they can give me the same service for $40.00. No way DirecTV. I would not recommend any part of your service to anyone. You steal money from people and your channels aren't even that good - well if you like infomercials. Horrible, horrible company.

They charged me unauthorized charges and they told me to write a letter to their legal department. I paid every month on time, no extensions. They told me they couldn't see when I get the bill in the mail, but I called there and they told me that the bill came. That day, I looked in my mailbox, there it was. Now they breached the contract with me and they don't want to make it right? They cancelled the service after they made the "legal" binding contract null and void by breaking it. Guess who has to pay for their mistakes? Oh that's right, the person they screwed. Hmm. We all should ban together and take them to supreme court. Let's do it. How many more people will they bamboozle?

I received a bill last month of almost $500, of which I was being billed for several ** movies dating back 2 years which I never ordered. I called DIRECTV and was told all the pay-per-view charges would be taken off. When I got this month’s bill, it showed I had a past due balance because I was only credited $50 for one pay-per view. I now owe over $400. We had a technician come a couple of weeks before the initial charges to fix a problem with our dish. It's just suspicious that after he came and added some device so we can supposedly get free Internet on our TV, we get billed phony charges.