DIRECTV Reviews

At this time I am not very pleased with the service of Direct TV and their cavalier attitude about my problem (their equipment). There was no mention of crediting my account for the defective equipment and missed time. Everybody is apologetic but that's all. Sorry for my luck! Unfortunately I am stuck with the product for another 18 months. But I will be returning to cable as soon as my contract is completed.

I asked who I could complain to and was told I could go on their website and do so. I made a third appointment for a Thursday and I'm missing work for this one. No one can guarantee they will show for the appointment. We will see what happens. I am frustrated enough to drop their service if they do no show this time. Their home service sucks. If I could get cable, I would drop them.

Anyway, after several calls to their customer service departments, I finally got someone to admit it was their problem and when I told them I wanted to cancel my service, they credited me with loss of service time and told me they would not charge me an early termination fee. A month later, I got a bill for $351.37 for early termination. I called them and guess what, they have no record of such a conversation. The lesson here is don't believe a word they say over the phone, get them to send you a written statement of any such order.

We called back 2 hours later and Diedra also had an issue. Then she quoted us $10 more than everyone did. After some back and forth, she said we get $10 off if we did paperless and auto pay. I told her he would do paperless but not auto pay. She said that's fine and we would still get the $10 off. She told us she would call back the next day at 3pm when her shift started to finalize the order. The next day, Friday, came and at 5pm, we called again. I asked to speak to a supervisor because I was very frustrated at this point. When the supervisor, Kenny, got on the phone he was not very helpful.

During many points on the conversation, we would talk over me. Then we finally agreed to the auto pay just to be done with it and he said our modem would take 3-5 business days to arrive. We asked why it couldn't be a priority since we've been trying to set this up since Monday and now our internet won't arrive at the same time our DirecTV will be set up. He just repeated the shipping time frame. I explained all the trouble we have been through for the past 5 days and his response was, "So would you like to go ahead and proceed with this order?" Really?? He said the longer we wait to set it up, the longer it will take to arrive. I told him not to talk down to us and he was being very condescending.

We decided to place the order and thought we will handle this later since we were on our way out but we didn't want to talk to Kenny anymore. We finalized the order with the original rep, Luis. I called the next day to complain and talked to Shontel and she said she would escalate the problem. After some thought, we decided not to go with DirecTV because if we are having this many issues and we haven't even started our service, why sign a 2-year contract. We called on 12/29/13 to cancel and the rep, Cheryl, was very nice and tried to help us but we told her we just want to cancel. Then I called the bundle number and talked to Lawanda. I told her I just canceled my DirecTV order and wanted to make sure my internet was canceled as well. She said I would have to call AT&T directly to cancel.

I said, "Even though I called this number to order it?" She said yes, they are DirecTV. I told her this is exactly why I'm canceling my order and I'm glad I canceled and can I please have AT&T's number. I then heard her say "girl" and hung up on me. I didn't know that was an option for them to do. I couldn't be happier I canceled my order now. I called back to complain and talked to a floor supervisor, Teddy, who then put on a manager, Jeff. But apologized and said they would escalate the issue. We'll see what happens.

Original Review: Dec. 29, 2013

Someone came to my door to sell DirecTV service. My hesitation in signing up was due to the fact that we expected to move within 6 months. The salesman assured me that there would be no issues and no extra fees to transfer the same account to another property. When we moved, I was charged $100 for set up at the new place. Now that we have had the service for a little over a year, fees have skyrocketed and we aren't happy with the service. Movie rentals are difficult, and customer service, while pleasant, has not been helpful.

We want to cancel. There is a deal offered with another service that we had before that would make it worthwhile to cancel DirecTV now and pay $20/mo cancellation fee for 6 months. When I called DirecTV to confirm the cancellation fee, they told me my contract does not expire for a year - that they unethically added 6 months to my 2-year contract when we moved. This traps the consumer, and I NEVER would have ordered this crappy service had they been honest and told me that in the first place. I'm reporting the lying thieves to the BBB and government consumer affairs agencies.

I asked for a phone number for the corp office and he told me they did not have a phone. I found it easy in line. They lied to me, stole my money. I know I have to go to the bank and file fraud charges on them. Stay away from them. Corporate greed gas taken them over. The president makes $16 million a year. They need to be featured on the TV show, American Greed.

After I told them I want to cancel the promotional offer, the customer service lady told me if I want the discounted price, I need to call back by a certain date. I never did because I don't need those channels. They charged me the next month saying that I never called back to cancel. What a lie! I've been on the phone with them about half a dozen or more times in the five months period. After I canceled, was told it would cost $360 for the cancellation fee, but before we were all done, I was told I would also be paying for all the credits I received from day one till now adding another $400 to a whopping total of $786.00. It's totally not worth the service over a ridiculous product. Please do your research so you won't have to suffer like many of us. Now a great big dent in my pocket. All thanks to this company.

I got 2nd notification from DirecTV to say the initial rebate mail doesn't include Dish Network bill statement to say ECF. I called Dish again and after speaking with 5 representatives, they managed to e-mail me the last 6 months' bill statements; Printed them out, put the rebate form again, and sent it over to DirecTV. Called DirecTV, spoke with 2 reps (to include a manager/supervisor). They said that the statement (which I read them over the phone) is fine. Sent 3rd rebate mail with statement that included the Early Termination Fee of $175. Yet again, I got notification to say the initial rebate mail doesn't include Dish Network bill statement to say ECF. I submitted complaint online through DirecTV. Spoke with Ismael ** DIRECTV Resolution Specialist who was quick to ask me to resend the form to the same address, emphasizing to me that I have to do this and that, as if I haven't done that 3 times already.

Hard to believe that. He even sent me an e-mail with instructions on how to submit my rebate form. Unbelievable, again. I told the guy I'm a Computer Science Engineer MBA in IT Management, not an idiot not to be able to follow their basic instructions through. Resolution specialist sent me over to Cancellation department, after I insisted I'm done with doing business with them. I ended up begging the guy to send me over there. Cancellation department wants to take their lovely 7-10 business days to get back to me with a solution. No thank you! DirecTV mail notifications are very generic and they all said the same thing. No ECF on the statements. Lies. My wallet has an indentation of $515 to include $175 from Dish Network termination fee, and $340 early cancellation fee from DirecTV.

Way to go, Dish and DirecTV. You both seem to be like Twins: bad customer service, poor management and unqualified employees to handle such problems (they were quick to tell me what to do, instead of listening to my initial problem). I hope DirecTV will get sent to the court as this is a bad business practice, and consumers like us, regular people, are being put in between the door. After 4 months of being with DirecTV, I'm happy to be free from DirecTV and Dish Networks. TV cable is gone from my house, and it will stay that way for my whole life. No more, no more, no more. Done and forever Farewell! I can't wait for that day when both of these businesses will find something else to do, but provide TV Cable services.

Great product but I highly suggest going with something else as you will spend too much time with faulty equipment and time on the phone undoing things they randomly add to your account.

They say that you are in a contract with them but they always seem to change the contract. I thought a contract was between two parties and if there is a change that both parties are aware before any payments or money is to change hands. Also all the times we had to pay for service when I wasn't getting it during storms. I will not recommend this company to even my worst enemy and will tell everyone of our experience if asked. Bottom line, the company overbills you and the TV reception is not the greatest and the people on the phone are not the friendliest either. Guess they are overworked due to the company practices.

When I called to hook the service back up, they said, "We don't want to bother our clients, don't want to make them jump through hoops when someone has died, so we don't verify." Apparently any old someone can call with any old story and mess with your account, because they don't verify that callers are who they say they are, they just do what is asked. Any one mad at an ex? Anybody want to get back at that brother you don't like? Easy! Just call and cancel their DirecTV service, all it takes is someone, ANYONE to call and they'll do whatever is asked!

After a few months, I got used to no TV in the bedroom, but I found that they had been billing me for 4 receivers (2 old, 2 new) since the so-called installation, even though the mini Genie had never been activated. Even though the old receivers were supposedly deactivated by the tech in June, I had to give them the card numbers AGAIN to deactivate them AGAIN over the phone. The two old receivers that the tech was *supposed* to take back months earlier were now my problem. They said they'd ship me a return kit within 3 days. Three weeks later, I still hadn't gotten it. Called again. Finally got the return kit, packed everything up, took it to the post office. Today, I got an email that my bill was ready and was shocked to find $270 in "non return fees" ($135 per receiver) for the two receivers that I just couldn't seem to get them to take back willingly. (I'm on autopay... but once I get the fees credited back, if I ever do, I will cancel the autopay immediately.) Called customer disservice, and they "can't do anything until they get the box back". Then it will take 5 days + 48 hours for me to get my credit.

Did I mention that my bank account is $270 short 4 days before Christmas? That was money I counted on for buying gifts. I asked to speak to a supervisor. After a long hold, the same DirecTV company that is constantly THANKING me for being a LOYAL, VALUED LONGTIME CUSTOMER told me "Sorry, this is the procedure and we can't do anything for you". Like they can't expedite a $270 credit back to a loyal customer's checking account; that's b.s. I think they just want to pad their year-end revenues.

Oh, and BTW, when I signed up & checked the box to forego the "protection plan", they billed me for it anyway. I think they do everything they possibly can to make it E-Z to sign up but difficult as hell to get rid of their service. It's unethical.

I call to complain and speak with an agent that assured me the charges would be returned. I explain well then the credit would be removed from my account but then I still have to pay when I set it up for the 26th and be out bill $ x2. So she promises to note on my account that I was told (by her) to pay my bill whenever I received my money back. I ask to speak to someone because I want to know about the cancelling of my account. She actually apologized for the trouble I went through which now surprises me after reading a lot of these horror stories.

Retention dept answers. Now this lady was strange. She seemed to want to understand at first. Then slowly justified their actions explaining AutoPay takes weeks to go into effect and that I would not be getting a refund due to the fact that I OWED them money so they took it. Explained to me that when I set up my promise to pay, that I "was talking to a machine sir, a machine won't understand that you removed autopay first then made a promise to pay". I was amazed at how this lady really seemed determined to brush off blame, deny anything inconvenient had occurred, and just blatantly content to "tell you how it really is instead of lie to you and tell you you're getting a refund when I'm not". She went on to explain that owed them money to begin with and now I didn't. The overdraft? I just had to deal with that because "there's nothing I can do" about that.

The customer service is terrible - after telling DirecTV customer service the situation, I was told repeatedly that this situation was escalated to a higher dept which of course I never ever heard from. The only response came from an installation technician several weeks later who was able to provide and properly install the internet box DirecTV uses for their on-demand service (It had not been installed with the initial installation as it was supposed to be). This came only after several frustrating telephone calls to DirecTV customer service

Lastly, even though I informed them that my mom was on a fixed income, owned analog not digital or HD TVs, and that she was supposed to be able to bundle, they still did not fix the problem. Instead they told her she had to call Century Link herself to set up the bundle which DirecTV customer service says is not really a bundle, only an add-on that saved my mom $5 a month. Has anyone reported their problems with DirecTV to the state attorney general's office? Seems to me, especially with the elderly, that such dishonesty and deception should be reported. DirecTV has done this deceptive advertising and promises over and over with my mom and apparently others. Should a business be allowed to continue doing its business with such dark practices?

Ultimately, I became a victim of the economy for about 3 weeks. My bill was due and I called them to tell them what was going on and make arrangements. I thought we had it worked out, but then an email that threatened additional charges for not turning in equipment, early cancellation fees and so forth was sent to me. Remember I just talked to them not too long ago and was already back to work within 3 weeks of being unemployed. They would have had their payment right around the next month's bill generating. So I called them again after the email and you cannot talk to DirecTV if you owe them money.

Their system is set up so you have to pay the bill or find another way through to their billing department. So after going through new business selection for their system I was able to be transferred. They were not paid and I cancelled due to it all. I returned their equipment and tried to make arrangements. It was an all or nothing deal for them. They pulled the bill without permission but not for the full amount as that was rejected at first. So they reduced it to a certain point and told my bank that it was the last bill generated by them even though the amount they pulled did not match up with any numbers they claimed I would have owed. This is the ethical practices you can expect from DirecTV.

I called back and spoke to a supervisor but then was transferred to a number to file a formal complaint and of course I was disconnected. The number they gave me in case I got disconnected was their existing customers number and no one could help me there. This is ridiculous, since when do I HAVE TO share my Social Security and Credit Card info in order to get information? How can they force this on people?

This letter serves as my attestation of refusal to pay a so-called debt in the amount of $467.42 to DirecTV. I received a letter from Diversified Consultants week of 12/2/13 with the above amount. I subscribed to DirecTV many months ago via telephone call. The salesman on the telephone that set me up with DirecTV was very professional and helpful. Prior to my final authorization to place the order for my DirecTV services, he stated to me, "If I wasn't satisfied with my new DirecTV services, I could cancel within 30 days." He also stated that if I were to cancel beyond that 30 days, I would be subject to an early termination fee which is what I am being billed for as stated above.

I contacted DirecTV on day 5 of my services and cancelled due to poor reception. The associate on the phone apologized and stated I would be receiving some boxes in the mail within a week or two with prepaid postage for me to return their equipment. She also stated that due to early termination, I owed them $400 plus for the remainder of my 2-year contract. I informed her of my 30-day window and she stated that was inaccurate and that they had never had a 30-day window. She stated they had a 3-day window. My call was escalated to upper administration, but to no avail. I was still responsible for the above amount. I informed upper administration of my phone call with the salesman regarding my 30-day cancellation period. He also denied DirecTV ever having more than a 3-day cancellation period.

I asked the gentleman about going back and pulling my recorded phone call with the sales rep and he stated we could possibly locate that phone call, but no guarantees. I informed him that I would send back their equipment and pay for the services I had used for the 5 days I had it. I also offered to pay a portion of the installation but he refused and stated my responsibility was the above amount. Since then, I have had multiple calls every single day attempting to collect this debt and I absolutely refuse to pay this. I was apparently misled by the salesman who set me up with DirecTV and I'm not paying for his mistake. Thank you!

I think DirecTV should rethink their business strategy otherwise they will lose the loyalty of their customers. I hope future customers would see my review and would rethink from getting their services from DirecTV, unless they change their ways then there is no reason to get services from a cheating and conniving provider.

When my credit card invoice came in...I noted that they charged my credit card for the prior outstanding bill (that was paid via checking) and they charged me for the month's bill. Dec 1, 2012, I paid my outstanding bill of $126. Dec 11, 2012, the new service was installed. Dec. 19, 2012, they charged my credit card for $126. Dec 20, 2012, they charged my credit card for $84. I called and complained about the double billing. They said to fax them my credit card statement. I did as they asked. Today...a year later. A rep for DirecTV called and told me that my request was denied. During the year of 2013. My bill is going up and up.

The reception is poor... If I would like it to work without "pixelation", I will have to pay $50 service fee due to the fact that I do not have $7 monthly insurance. I stated that the equipment should last as long as the contract I had to sign. I, too, am in DirecTV hell. I long for the good old days that I had no TV service (I live in the rural area... satellite service is the only way to get TV reception). I have one more year on my contract... I plan a minimum service until I can call them and remove myself from DirecTV hell. Lies, poor customer service, poor reception, double billing... How do they manage to stay in business?

I called again and told the girl that I was not hanging up until I spoke to a supervisor and got some answers. After about 15 minutes, she was able to locate someone to speak with me. I told him what the issue was and also told him I only needed a replacement receiver for the one that wasn't operable. I was told that since I chose an "upgrade", an installer had to take care of it. I told him it wasn't an outdoor job and my home was heated so why didn't they show up today. He didn't know since the installer was in a different state than where I was calling. I was told they couldn't overnight me a receiver simply because they just don't do that.

After voicing my anger, he said he could cancel my order that was on "hold" and send me the same receiver as I currently have but it would take 2-3 business days. His suggestion was to just wait until the installer called me to schedule my install. I asked when that might be and he had no idea. Again, I got irritated and said certainly the installer would know what his schedule looked like and where I was on his list. Doesn't anyone have contact with these people? After being placed on hold again, he told me he had put in an emergency call to the local office and they were to call me in the morning. I doubt I will not get a call and I'll be waiting all day for nothing. I am frustrated. Not to mention paying for service I don't even have after one week already.

In closing, almost to spite me, she made me aware that I would be losing my promotional credit since I cancelled early but they had no way to credit me for the unused programming so therefore it would actually cost me an additional $43.00 to cancel my "free" programming early. What?? I will not stay with DirecTV any longer than my contract requires for sure, and that will be my only solace knowing there must be a significant upfront expense incurred by DirecTV to install a system such as the one I currently have.

Included loading and unloading ladder. Said the signal was weak, did nothing to anything in the house and then said it would be 49.95 for the service call. Nothing in the house had an issue. We did not have a storm; the dish was tightly attaches to my house. No one told me it would be a charge. When I called in, the lady was extremely rude as was her supervisor, and said that if a service call was requested, it is a charge. Would not do anything or waive it. Paying for premium service and not even receiving average service for TV and terrible customer service. If they had to fix something, then I would understand. What he did do is leave my back gate open when he left, which let my dog out and we lost for 3 hours. DirecTV is great at marketing, terrible on the delivery.

The downward spiral: We then were contacted by AT&T and were told we would qualify for $200+ in Visa gift cards to help us get out of our contract with DirecTV. From this exchange, I called DirecTV and was quoted an amount of $120 to cancel. Thrilled I said go ahead and install it and following the install, I canceled DirecTV. During the call they then said, "Oh you will be charged $300+ for canceling." We then talked to them they looked in some other system and said oh wait no and after a 4-hr phone call they said your final amount should be $80. Thrilled I said Okay! Then I get a bill for $300+, YES AGAIN!

So I called and spent 5 hrs on the phone with a snotty customer service agent followed by a snotty manager who finally got me to $160, nowhere near $120 or $80. They were trying to act as if I extended my contract when we clearly implied to the technician and all parties in April 2014 there is no way in hell we would extend our contract. Then I check my bank account, thinking it is Christmas time and I want to make sure we don't go over budget to find that DirecTV has taken out $260+ from my account. I called and reached out on social media, once again, and was basically told too bad.

This has been top to bottom a disaster. You would think with all of the conflicting amounts I've been quoted and hassle they would have been a bit more forgiving and have waived any additional fees so I don't have to reach out on social media to them, my friends and others and write a report on consumer reports. I guess not, all cable companies are trash but this one is by far the worst. Do not sign a contract with them. You will be misguided and overpriced every step of the way. This has been a nearly 2-3 month process with nearly a day's worth of time spent on the phone with them to try to reach a sensible resolution.

They have: 1 - Bad cable service; 2 - Horrible customer service; 3 - Bait and switch tactic with their 2 year contract; 4 - Poor quality receivers with even worse software (genie); 5 - They incorrectly claim that the 2 year contract helps them provide equipment at "low cost"; on the contrary, the equipment is price inflated (ask them to show the purchase price from the offshore manufacturer).

My Experience: Rented in a building where the building mandated DirecTV since they had a central dish. I had no option to get anything else. I was stuck, so signed up with a genie and 2 other receivers. 6 months in, the second receiver never was able to get setup. So I finally gave up and asked to remove it from my monthly charge. The service would go out EVERY WEEK. I lived in Chicago and with the hint of rain or cloud, the service would disappear for hours. I was never able to stream any PPV on the genie since apparently I had to get Internet through the DirecTV. I had internet through a separate provider since the speeds for DirecTV are horrible. Made many calls. They are logged and can be verified. Completely useless staff and customer service. I recommend they should be laid off since they provide zero value to the customer or DirecTV.

After a year, I moved from the building that "Mandated" I had DirecTV, to a building that does not allow DirecTV and is not wired for DirecTV. I called to cancel my account and am being charged $280 in early cancellation fees. They hide behind this FCC rule on how buildings must provide DirecTV access. Well, that does not happen in reality. Also, how about the building that "mandates" DirecTV. Anyway, I was told by the DirecTV rep. named "Alex" that they understand DirecTV is the only option in the building, so when I move, there will be no issue with Early Cancellation Fees. Well, guess what. Alex lied. That is called "Bait and Switch".

I absolutely hate DirecTV. I have already narrated my verifiable experience to friends who have gone and signed up with Comcast and others. I am happy that I have already taken more business away from them that they would ever make in cheating me for the Early Cancellation Fees. I will continue to do so for as long as I can remember or until DirecTV makes it right for me and other customers alike. My information is registered with Consumer Affairs and feel free to contact me since this is a real review and I want people to know and stay away from such a horrible company with poor ethics, lacking honor and a moral code. A clear lack of customer focus and an overwhelming greed founded on cheating the unsuspecting customer. Once again. Stay far away from this dishonorable company.

I was told I had to pay that amount to get service. I will not pay his past due balance. We have been separated for over two yrs and it was just in this past yr where he lived with his girlfriend. So I asked for my deposit back. I was told NO, absolutely not, that I will never get it back. I’m a single mom of two kids and that money could have gone to other things but I was told too bad. This is not fair, why didn't they tell me about the outstanding balance before I gave the deposit?

Did I mention I had to talk to 4 different people to get to this point? Every time I have had to call about something, it is an hour long ordeal, repeating the same thing each time. Very poor customer service. I told him to please note all items in my account and that I would file with BBB and consumer affairs, I was cheated out of $120, and treated terribly when my business was worth $2600 over the next 2 years. Poor business ethics, poor customer service. I strongly suggest looking at other options.

They billed my card that I had used to make a payment once with not the one that I originally put in when I signed up but their agreement says that once you make a payment with a card, it can be used for all outstanding balances. So here I thought I was done with their company and today I go to my mailbox and there is a bill from DirecTV for $11.61 for movies. Pray tell DirecTV, how can I rent movies without a box or service? The titles of the movies are not something I would watch... EVER. I will never go with their service again. I will get every friend, family member, acquaintance, and person walking down the street to see what criminals they are and cancel their service.

The people living next door saw the lightning hit the dish antenna at my house. When the inspector arrived, he looked at the grounding rod of the antenna and said it was grounded properly. I showed him where the wires were corroded and would not make contact with the ground rod. The inspector told me that no lightning had hit the antenna and he would prove this to me. When I asked the inspector about DirecTV paying for the damages, I was informed by him to contact my home owners insurance in this respect.

I have paid for insurance through DirecTV monthly and assumed that this insurance was responsible for the damaged to my property. A worker was there to install a new dish control box and check the hook up to the ground rod. He then tried to receive DirecTV service through his testing equipment and could not receive any service. The inspector got his ladder and a new LMB from the truck. He went on top of the roof to the dish. Inspector proceeded to wipe off the face of the dish that had black powder on it. He installed a new LMB and the worker said that he was now receiving a signal from the DirecTV.

I asked what this meant. The inspector proceeded to tell me this meant nothing. He said that sometime you just had to clean the device to restore service. The old LMB was installed back on the dish. He them came down from the ladder. All of us walked around to the front door but the inspector did not come inside. I was informed by the worker that I needed to remain inside in order to sign off on the work order. I disregarded what the worker said and told him I would be right back. I went back out to see what the inspector was doing and he was coming around the corner with the ladder and LMB in his hand. I stopped him and asked to see the LMB he had and he told me it was the new one. After I inspected the LMB, I could see this was the old one that was on the dish originally.

I went back inside my home and asked the worker to leave and take his equipment with him. I let the inspector know that I was keeping the old LMB and would inform the company of their actions. I went on the roof and saw the new LMB on the dish that the inspector installed in order for the service to be restored. The inspector and worker talked for a few minutes about what had happened and then they left. I have since spoken to a person who installs grounding rods in this area. I was informed that a rod needs to be in the ground. Not in the clay of Charleston S. C.

Many of your systems are shorting out in this area because the grounding rods are not be installed deep enough to get through the clay into the dirt. I took my TV to a repair shop and have a statement that the damage was caused by lightning. The company had numerous TVs that had been brought in that had lightning damage. All of the TVs had service with DirecTV. If you would like further details, please contact me. I have received very poor service from DirecTV in this matter. This is why I have discontinued using your service. I feel the service I received was underhanded and dishonest. I will never recommend DirecTV to anyone in the future. I have lost all respect for your company. Thank you for your time in this matter.

The technician was supposed to come on November 27th with a 12pm-4pm window, but I got a call at 3:40pm to cancel as he couldn't make the window (a 2nd appointment was made). The technician was then supposed to come on November 29th with a 12pm-4pm window but I got a call at 3:30pm to cancel as his car broke down (a 3rd. appointment was made). Finally, the technician came December 1st BUT the installation that he was prepared to do was NOT what I ordered. I called their office and was told that my order was downgraded and could not be changed!

I took 2 days off from work and lost that money to wait for an appointment which did not happen! I then cleared my Sunday for an appointment which did not take place because my agreed upon order was screwed up! Is this how DirecTV does business? I am completely disappointed and disgusted in the company and will STRONGLY advise people NOT to do business with them! AWFUL "service", TAKE YOUR BUSINESS TO ANOTHER COMPANY!!!

They offered me a 2 year contract including a hd dvr, three months free Showtime and Starz, a $100 visa gift card all for what I'm paying before I called them which is manageable. So after being on the phone for what seemed forever they told me I have to redeem my card on their site DIRECTV.COM/REBATE. Well I went there and they said I am not eligible for a rebate at this time so I called them back and they pretty much seemed like they didn't care if I was having trouble with this and that they would forward my problem to another department and it will get back to me in 7 to 10 business days. I'm afraid of what I'm in for now that I signed the contract so please pray for me and I will be contacting the BBB and whomever else I can to help me.

I called DirecTV and was forced to explain to 4 different people what happened and their terrible customer service. Several of the reps saw in their computer system all the phone calls I had made and my online requests but when I finally got to a supervisor "TRACY" in the billing department, she said she could not see my calls in the system. After much aggravation, she said she would refund the $148.00 that I was overbilled but the only way for me to get my $329.68 was to go to my bank and dispute the charge which I am sure they will fight. DirecTV broke the contract when they fraudulently charged me for services I did not want repeatedly over 4 months. I live on Social Security and they just stole 1/4 of my monthly income. I do not recommend this company to anyone unless you want 250 channels you don't want and have money to throw out the window.

When my first bill arrived, I found it way higher than expected and was shocked to find I was charged a huge fee for the HD installation. I called DirecTV and asked why and they told me that I had called to have an unauthorized service tech install the high def equipment, so the full bill was my responsibility. I told them I never contacted the technicians, DirecTV did. They did not believe me. It took several aggravating calls before someone finally found out that DirecTV arranged for that tech to come to my house, not me.

As the months have gone by, my bill has gone up...and up...and up. I'm now paying nearly twice what I paid when I signed up. Recently the HDMI output on my DVR stopped working. I called DirecTV and the rep told me to try the component cable output. I said that worked and he said that was good enough. I told him I did not think a faulty DVR was "good enough" and he told me it would be $200 to replace it.

I see how you value your customers, DirecTV. Goodbye to you.

But what ended up actually happening is that they refunded my payment without my approval to my account. About two weeks later when I called and inquired on it, I was told that it was just my money being returned for the month and not to worry, I still will see the full month being credit to my account by no later than November 2013. Then when I got my billed they never gave me any kind of credit, and when I called DirecTV today, I spoke with Representative # **, and was cut off mid sentence and was treated poorly, and was told that never in DirecTVs history have they ever offered anyone a month free of service for their issues, and that she could give me $25 as a credit. I declined and asked for a manger who was Bob Rep# **, who was no better than the last representative, in which he had no suggestions on helping me or my account. He told me to report it so here I am, and Bob never even offered the credit that his representative did.

Needless, to say this will be my last holiday with DirecTV. They are rude and my business is not appreciated. I have NEVER had a past due bill until this billing issue happened on my account. Do yourself a favor, and chose a different provider because DirecTV never follows through on what they say. They are going to do BAD business practices if you ask me!

My siding is dark, and the installation tech in Granite Bay California felt it was appropriate to use white cable, which created a spaghetti pattern that is impossible to miss. The white cable is especially noticeable by the front door, where he looped the cable over the rain gutter to connect to the second satellite. I was told by the DirecTV technical support rep, that although the defaced property belongs to me, the complaint has to come from the tenant who has absolutely no skin in the game, and no desire to miss a half day of work to wait for a supervisor to come to the house to review the installation. I was told there was no email where I could send pictures for training purposes, nor anyone who would allow me to complain about the damage done to my siding. I will share those pictures and complaints here. Beware landlords, you have no voice.

No problem, I thought. Called to find out when it would be installed. Only to find out, there was no order for Internet. And it would be $71.00. I said okay, and before the call was completed, I was disconnected. Thought they would call back, but no. So I called again, only to get the lowest price of $81.00....not a happy camper!! Long story short, called DirecTV again. Asked for a supervisor. No one available, they will call you back. No call.... Called back and did talk to a sup, who could do nothing for me. I wanted to cancel the service, which I was told verbally that I had 30 days... Now I find out that I don't. I am in a 2-year contract and there is not a 30-day out like I was told. I am very, very unhappy with them. Not only do I not have Internet, But I cannot afford the extra $40 a month to get it. I cannot get out of the TV. So I am not happy with DirecTV at all

This is the second time this week. The first time no one ever showed up because of a job that took too long. I hate DirecTV and over the months they have been rude on the phone. When I moved from my other house they insisted that I transfer service even though the complex did not allow DirecTV and told me I had to pay a termination fee if I did not transfer. Since then the complex was sold and now allows the service. Since I didn't want to pay the enormous cancellation fee I decided to reactivate my service. My whole experience with DirecTV has been a nightmare.

So they came and install the dish on the roof, were not sure about the signal because of the trees (was in march, not a lot of leaves yet). Three weeks after, no more signal and no other place to fix the dish. My wife called them and they took back the material, assuring me that I was going to be paid off. No money back after a few weeks, so we sent two letters, called a few services (it took months), even the top guys in their services but they said (2 years after) that our complaint was not receivable, end of it!!! WHAT?? Liars!!!! And, almost every week or month, I receive mail from them, asking me to come back AND "as a former customer " I will get $200 back as a gift!!!!!!!!!! So they steal the money from people to make 'gifts' to others!!??? I don't know how you call that here, but for us, this is theft, this is swindle. Even for free, I don't want to make business with this "crap" company, period.

I bundled with CenturyLink and everything from the get go was a problem. The fact that CenturyLink screwed up the order with DirecTV and it had to be done a second time should have tipped me off that this was a bad idea. Everything was rosy up front, but once they got that credit card validation, and locked me into a contract that I wasn't even informed I was entering. Everything went downhill from there.

The installer brought SD equipment instead of HD equipment because CenturyLink screwed the order up. The installer got so mad that he had to stay late to fix the mess that in my private home hey growled, "God -----! " and grumbled about being late for dinner. He insisted that I allow him to drill a hole in the apartment building next to the sliding door to feed the cable in through, and argued with me that the flat cable meant for that purpose that I had to tell him about wasn't going to work. It worked flawlessly. Neither company could get the billing right and I had to call them every single month. This kind of nonsense went on and on and on and on every month for almost a year. I ended up moving into a place that already had DirecTV and they informed me that I was under a contract and would have to merge my account and receiver box with the account where I now reside...someone else account. I balked, swallowed the cancellation fee and told them to h--- with them. I had had it with their BS and their deceptive, evil crap.

They never informed me that by allowing them to use my card for the ONE authorized transaction to activate my account that per the contract. They feel they can use that card to charge you a termination fee at their discretion -- until after the authorized transaction complete. They used the EXPIRED credit card by GUESSING the expiration date, and took $250 from me. I wonder how many different amounts under that they would have tried to take had that transaction been declined.

Their Corporate Office...their highest level of customer support, was just as disrespectful, cunning, and unfriendly as all of their other support. The only difference is that they were clearly more educated and had a lot more experience...active leaders in their wrongful practices. They were by all counts sociopaths, and were almost demonic.

My bank is disputing the transaction. It is also being disputed through the BBB and a formal complaint has been filed against DirecTV with the FTC. DirecTV is a shameful disgrace. I have had MUCH, MUCH better customer service from both DISHNetwork and Comcast. Even DISHNetwork refrained from stealing their cancellation fee with the same card I used to start that account when I had to cancel. I think I'll go back to them...Never once had a problem with them.

I had no idea that the install personnel was giving me ALL HD service equipment. I did ask the installer why was I getting a DVR and he told me it was promotional (no charge), that was a lie. Then the installer told me that he had to collect $30.00 because of the way he had to mount the satellite dish (another lie). DirecTV's corporate office told me that mounting an HD dish on a pole is listed as standard installation, and requires no charge. Instead of refunding my money they would only give me $30.00 off my next month's bill.

Once I received my first month's bill and started asking questions about "Why is it so high," that's when I realize what they had done! Every time I talked to a DirecTV personnel (trying to fix the problem), I was told that it would be fixed or that I have HD equipment so I must pay for HD service! After 3 months of trying to get my bill fixed, I told DirecTV personnel that I wanted a copy of the audio recording of my sales call. They told me I couldn't have it! So I informed them that I never signed a release form on the rights of my voice so that sales call is as much mine as it is theirs. That's when they started trying to work with me and they only fixed my bill after I told them that I would get my Lawyer to subpoena that phone recording for court. After hearing that, they fixed the bill and I still never got a copy of that phone call!

Nine months later, we moved to the other side of town and took our equipment and had it reinstalled. Once again (because we moved), all the problems with the bill started all over. I was told that it was reset by the computer system. So I (again) had to call them over and over trying to get my bill fixed. So again I had to deal with DirecTV personnel telling me that would fix the problem, then they don't. My wife and I talked about what we should do about DirecTV, so I called the cancellation dept asking questions and one thing I was told is that if you cancel a contract early, there is a $10.00 charge per month still left on the contract (a lie).

We decided that the best way to deal with our problems regarding DirecTV is to cancel our contract. I called the cancellation department on October 15th @ 11:45am and they tell me it will be a $20.00 fee per month that we were still under contract. During this call, I told them that I wanted an itemized bill with all fees and past due amounts sent to me. We never got the bill and DirecTV said they sent it on Oct. 27th. They told me that in the letter that I didn't get, it stated that if my bill wasn't paid by November 5th that they would take it using a debit card that we had used in the past.

On Oct. 6th DirecTV took $377.10 from our bank account causing three overdraft charges of $30.00 each, that's a total of $461.10 that we weren't ready for. We noticed this on November 11th and called DirecTV @ 8:29am using number 1-800-531-5000. I spoke to DirecTV personnel Sunia **, Suzie ** and Marisa **. I noticed that they all had the same accent and asked Marisa, "What county are you located in?" She responded, "The Philippines". Basically what these Filipinos told me is, I was given enough time to pay so they took the money and they don't care if I got the letter or about the overdraft charges!

DirecTV is one of the most unprofessional, un-American corporate entities that I have had the displeasure of dealing with! If a company can't hold up their part of a contract, then it should be void! I was still waiting on my bill when they had stolen those funds from my account without my knowledge making them responsible for the overdrafts! DirecTV needs to change the way they do business, starting with the sales people and ending with the customer service and people skills of their employees. On a final note there should be some kind of steps that can be taken when someone is canceling their account based on corporate incompetence!...

This was totally a bait and switch scam.. I wasn't informed about any additional charge for HD receivers by the salesperson and it was only when the installer showed up that they tried to do the switch for a higher monthly fee. I was so angry I cancelled my order on the spot. This company uses dishonest sales practices and bait and switch scams.

So I was all set - $19.95 a month (plus taxes) for TWO years - right? WRONG!!! It's now Nov. 10th and I have never gotten a correct bill from them!! My 1st bill was over $120.00 and my most recent bill says my "current charges" are $54.99!! Like hell they are! I emailed and called "Lylia" and "Mari" who work for Direct's CEO at: CustAdvocFollowUp@directv.com and was first told (by Mari) that she would correct this discrepancy, but today was told by Lylia that (basically) I was dead wrong and that the rate agreed was $29.95 plus taxes and that this only for ONE year!!!

After I emailed Lylia today I found a link to a lawsuit that the Washington (I believe D.C.?) attorney general won against Direct, saying that he had more complaints against Direct than from any other company in the USA!!! Now that's what I call 'Customer Service'!!! So here I am paying $29.95 for a TV "service" that promised me a rate of $19.95. Oh and while I'm here why doesn't someone file suit against these TV providers for charging people to record a signal that they're already paying for? Bottom line? If you're in the market for TV service avoid DirecTV. They don't honor their stated rates and you'll never know what your next bill is going to be. Remember this DirecTV, what goes around WILL come back to bite you squarely in the ** some day. HERE IS THE PHONE NUMBER TO DIRECT TV'S PRESIDENT'S OFFICE: 800-778-3417 ext. **.

It was also recommended by DirecTV to sign up to automatic bill pay which I promptly did and at first service was great. My issues began as all the add-ons I initially received started to expire and I was getting charged for them. Given I have automatic bill pay I wasn't following this closely until I realized that I had paid a large amount of money for services I didn't use and promptly called DirecTV to have them removed from my service. I was initially confused as to why I wasn't called or had to approve the increase in my bill in some way but apparently it's written into the contract so I decided to move past it.

This morning I was going through some credit card transactions when I realized that DirecTV had again begun to charge me a large amount of money which was strange given no more than 4 months ago I had made a point of where I wanted my bill. Upon calling DirecTV I was told that apparently I had received a bill that informed me that I would be signing up again for the NFL Sunday ticket service automatically - the same service I never wanted in the first place. I have never seen this bill nor would I have signed up for a service I never intend to use particularly when it works out to an additional $40 per month.

Again I spoke to DirecTV with the intention of turning off this useless service and after speaking with one customer service representative I was passed onto Joel (Customer Service rep #**) who proceeded to tell me that because I had not cancelled the service prior to September, keep in mind I did not even realize I was receiving it, that I would not be able to cancel the service currently and would have to live with the charges through the end of the season. When I expressed my outrage given this is not a service I want nor agreed to I was told by Joel that it's not their fault I didn't read my bill. I have direct debit setup so I don't have to read my bill and I assume that DirecTV would require some sort of approval to charge my card additional funds beyond what I had agreed but it would seem that my not doing anything constitutes agreement.

Joel continued to stress that it didn't matter that I had not approved but that DirecTV could do what they wanted given I hadn't read my bill or responded so naturally I asked to speak to a supervisor to try and work something out. He informed me that he is the highest level when it comes to NFL Sunday ticket issues and what he has told me will only be repeated by others in the company. At this point I was finished speaking with a person who had no intention to help me and that outside of a glitch in service here or there his only role seems to be telling people who haven't cancelled the Sunday ticket service before September that they were stuck with it.

I went into this call simply looking to stop paying for the service that I did not want or wasn't using. I was not looking for a refund on the $200 I had already paid them for this service and nor was I looking for any compensation. When I finally got Joel to agree to put me through to a supervisor after he again stressed that it wouldn't do any good he informed me it would be a 20-30 minute wait and that he would need to describe the situation first then let me speak to the person in charge. Needless to say the long delay in getting a senior representative on the phone seems a tactic by DirecTV to wait people out forcing them to give up on their complaints. I wasn't prepared to sit on a line with a Customer Service representative that made no attempt to work with me but simply informed me in a holier than thou tone that I was stuck with the cost and that what he says goes.

End result, I threatened to cancel my subscription only to be smugly informed that it would cost me $20 per month for the remainder of my 2 year contract. I will be canceling my subscription. I will also be posting this feedback in every forum I can find to do so and as for your systems of recommendations you promote can be assured that I will never refer the DirecTV service to anybody based on their approach over the past 12 months.

Only having DirectTV for 2 hours at that point, I was already on the phone with customer service to find out why I got the wrong installation and when they were going to fix it. After being on the phone for 2 hours, with seven different reps/departments (and being hung up on by the 5th person I was put on hold with!), I finally got to the promotions department where the woman told me that I would either have to pay an extra $10 a month for the HD (which should have been included in the original $29.99 price I was quoted because we made it clear we wanted the HD service!) or sign up for automatic billing and get the HD upgrade for free. But I should have already had it included in the original price I was quoted, so I said I refused to pay additional and signed up for the auto billing while on the phone with the promotions dept. lady.

On top of the woman telling me I only had to sign up for direct billing, she told me that all new customers have the option of free HD upgrade if they opt for auto billing. Why was I not told about this at the time of purchasing service? I most certainly would have opted for it, but was never once offered auto billing for free HD upgrade, was told it was all included in the $29.99 price, and the young man still signed us up for the wrong service and equipment, and I still can't figure out why or how it happened! I finally got what I wanted, and a new install date, which is today, and they have yet to arrive to fix the problem, and I just received a call telling me that now, instead of being able to continue with my daily plans, I have to wait around another 2 hours because they had to push our tech's time frame back. I'm wasting my entire Saturday on a special holiday weekend I should be spending with my Vietnam-veteran daddy so they can stall and not fix their mistake in a timely fashion for us.

In addition to all this, the day after my original ordeal and service installation, we tried to sit down and watch an NHL hockey game using a channel on our sports pack, and it was not activated, and kept telling us we were "not subscribed (721)" and to call customer service. I spent another 45 minutes on the phone with a young lady (who was the 2nd person during this call in to cust. serv.) who says there was a conflict with the free movie channel promo we were getting for 3 months and the sports pack, so she bumped us up to the 'Premier' package so we would get everything for the same price, then in 3 months when the promo expired, we would be manually dropped back down to the Ultimate, plus sports package because she was 'making a note to do so' on our account.

But I was told initially I would have to call in to cancel the movie channels or be charged an additional $47 automatically, so that's what I plan to do in 3 mos. This lady fixed our problem and we were able to watch our out-of-market game on CSN Chicago perfectly, which was one of 3 channels we specifically told them we needed or we wouldn't use their service. This brings me to the night after this one. We, again, sat down to watch an NHL hockey game, and yet again got a "not subscribed (721)" message and to call customer service. Obviously, I was livid! I called and spoke with 2 people in two departments this time, another 50 minutes wasted, and the final guy I spoke with told me that he didn't know why no one (out of the whopping 12 people I had spoken within 2 days already) had told me that I HAD to have the NHL Center Ice package in order to watch ANY professional NHL (or any other pro) games at all. That I was not able to watch them on CSN Chicago because it didn't work that way.

He was literally incorrectly explaining how out-of-market and blackout games work to me, and I tried to correct him several times and explain that the woman the night before had my sports pack working and I was watching a pro NHL game just the night before on that very same channel, and that he was wrong. It had nothing to do with whether it was an out-of-market game, the whole sports pack was not activated. That was the only problem, and to just turn it on and I could watch the NHL game just fine! I finally got fed up with his attitude and blatant ignorance, and told him to hush it up and send me to yet another department/rep to cancel my service. While I heard him typing away, I said, "Ya know what... appease me. Give me that Center Ice package for free and I'll consider keeping my service." He did just that, amazingly. The Center Ice package costs $167.99 for the '13-'14 NHL season, fyi. Which leads me to believe he was telling me I needed this package because he doesn't know how to do his job and was trying to get over on me and make me pay for expensive services I knew I didn't need!

After he signed us up for Center Ice, he immediately credited the money back, making it free and re-activated our sports pack for the second time in 2 days. While he was still on the phone, I said, "Did you reactivate my sports pack and CSN Chicago AND Center Ice?" He said yes. I again said, "Give me just a second. Here we go. Channel 666 (Comcast Chicago -CSN Chicago) has my Blackhawks v. Jets game live right now, they're 1-0 in a power play, right now. I'm watching this on Comcast Chicago, the channel you just told me that I could not watch any pro NHL games on at all - I had to have Center Ice to watch any NHL games whatsoever. You were wrong, just like I said. So, thanks for the unnecessary free Center Ice pack. We'll use it sometimes too."

Even though I got that package for free, I would have been perfectly fine with my little ole $6.99 package that I already knew was all I needed, and am seriously offended that he kept spewing bad information at me, even after repeatedly trying to correct him and asking him to verify what I said with a supervisor, which he ignored and refused to do! Again, this man was just trying to get me to buy unnecessary things, and when I bucked he folded, and not one single person previously (out of 12 people) told me what he told me - because he was wrong.

Right from the get-go this company has lied, manipulated and hand-over-fist given out WRONG information. Every person I've spoken with has said something different and made me repeat all this over and over, even though I know there are probably dozens of notes on my account explaining all the issues from each person and time I've called. I'm seriously scared for three months from now to come around and see what will happen to my bill and account after the promo ends and us not be in the right package because of what the woman did with our package the first time I tried to get our sports package re-activated.

If they hadn't drilled new holes in my brand new roof for their dish, I would have told them to send that tech back out, take their equipment back and cancel my service. This is NOT how a brand new customer should be treated within hours of obtaining new service. I have told everyone I know about how terribly this company has treated us in such a small period of time, and to never, ever choose them. I know you can't please everyone all the time, but this is just plain ridiculous! As soon as our contract is up, in what will be a long 23 months, we'll be switching.

The next person I get sent to is the contract sales person, who sounds like Stephen Hawking. He goes over our bill and informs me that our monthly bill will increase by $13.99 for the HD-DVR receiver upgrade and an additional $3 for the Whole Home service which allows you to watch a program in one room, put it on pause, then finish watching it in another room. Wait – whaaaa? “But,” I say, “I thought you needed a receiver to watch on a second TV?” “Yes, you do,” Steven Hawking says. I say, “But," I say, "I’m deactivating our second receiver. We won’t use that feature.” “But you might in the future, won’t you?” Hmmmm, I’m not so sure about this….Stephen Hawking proceeds to explain the advantages of the picture-in-picture, and how you can record over 200 hours of TV, and 5 shows at a time! Hmmmm....not sounding so good anymore, since we don't have an HDTV. So I cancelled the contract, and he sent me to another customer service person, who I can only guess is what you would call The Closer.

WAIT. STOP. Send me back to the first salesperson, I want to cancel my order. So he sends me to this “closer” person who is a total hardass about everything. She wasn’t going to let me take the $7.99 protection plan fee off of our account, and actually mildly threatened me about what would happen if we didn’t have the protection plan and we had trouble. It would cost us $119 out of pocket for a new receiver and the $50 service fee. To date, we’ve paid over $600 into that protection plan since 2007, so I told her I didn’t think it was really worth it. Her response was to chastise me for having an inexpensive plan to start with, and just how low did I think I could get them to reduce my bill?! That’s when I got annoyed. Then she gave me an additional talking to about how our bill actually was already low and how much lower did I think it needed to go because we were already getting so many discounts (which we aren’t in reality). She begrudgingly took it off of our bill, but for that effort, we have to pay them $10. Oh.My.God.

My next two actions are to purchase a ChromeCast fob, then investigate returning to CableTV. Loyalty, schmoyalty.

I contacted them and asked why I was being charged for the receivers when that was never discussed with me when I set up the service. The rep I spoke with said they were supposed to inform people of that charge. I have to have the receivers because my TVs cannot run off cables... If I had been informed of this charge, I would have checked out other options. Now I am stuck with them for 23 more months. I will never use DirecTV again and will tell other people how sorry they are.

Again, I contacted DirecTV and went all through the troubleshooting possibilities but still couldn't get service to those receivers. Another work order was established but the tech couldn't get back out until 9/27/13. This was unacceptable! I asked to have the service discontinued but they told me that there will be an early cancellation fee of $460. I balked at that; told them that I shouldn't have to pay since the tech didn't fix the issue as promised with the upgrade.I have spoken to and emailed multiple representatives and supervisors regarding this issue but it comes right back as I owe them this $460. Someone, somewhere must be able to help me with this. Please!! I don't feel DirecTV has treated me fairly especially for being a long-time, loyal customer.

I did more research and the scumbags tested my bank account for $150 the day before, to see if that would process without any problems. It did, so they took an additional $600 the next day. I called to discuss how I can get my money back, and the little high school grad that answered the phone hung up on me. I have never felt so taken advantage of!

How does this company get away with privacy protection violations? Are they a branch of the IRS? Should I expect a DirecTV representative to show up at my doorstep with a baseball bat? Is there a hit out for me? Seems like this monopolistic company does whatever it wants. These thieves need to be put on trial for criminal behavior. Seems like there would be plenty of witnesses to testify against them. To sum up this review, ** DIRECTV! Switch to the internet for entertainment and make them obsolete!!!!!

There are 3 three problems that DirecTV violated my rights as a citizen and a consumer: (A) DirecTV had changed the name on the account who was responsible for the bill originally for the last two years to my name with my address. (B) I asked for the original contract with my signature, for which they did not produce, and sent me a customer agreement instead, and for that I stated to them that I am NOT a customer. (C) I did not authorize them to charge my card, verbally or a checked box on their website.

Even though they stated that, they have a clause (E) on the website that they could charge my card because it was on file, and was the last card used to pay for Mr. **, I feel that it is a wrong business practice to have because I could be a "thief", and used a stolen Credit Card to pay on the account, and without any consent and verification every month from the cardholder; which most websites do, and for that I consider it be "fraud". It is just like stealing or scamming someone out of his or her hard-earned money.

DirecTV Customer Service Rep did lie to me on November 6, 2013 saying that they do not change names on accounts, but I do have proof that they do. DirecTV did cause financial and emotional grief, and I did file a dispute with my credit card company which they lost because of the clause. Still DirecTV did not produce the original document that I requested showing that I am not responsible for the account, but now I have to write a letter to receive it to the Account Management. It's a joke because they should have sent it to me when I requested it, and why should I have to jump through hoops? DirecTV knows that I personally do not owe this bill! As I agree with one blogger.. A CLASS LAWSUIT SHOULD BE FILED ON DIRECTV...

I feel just because I paid on the account does not make me responsible for the final bill, and for them switching names in order to collect on the bill is wrong. I do have a blank copy of DirecTV Customer order contract, and being told by a DirecTV Rep in order to install service, the person who signed up for the service should be there to sign and initials the boxes on the contract before installation begins. Another thing, that the DirecTV Rep (Crystal) said was, what they are doing is wrong, and against the law to change any legal binding contract and force someone else who is not on the contract to pay.

I hope you can serve justice on this situation because they do need to have more secured way in receiving payment from the correct individual instead of forcing someone else to pay that is NOT on the binding contract between DirecTV. Just think if it was your grandma helping you, would you want your grandma to be out of $415.58 or having your credit card used without your knowledge, or getting a "big" surprise that your credit card had been charged for $415.58. CONTACT THE BBB.... About their dishonesty, and the way they handle a legally binding contract!

I called Comcast and without any issues I cancelled my service. I called DirecTV, and was told that I was AUTOMATICALLY enrolled into a 2-YEAR AGREEMENT once my receivers were upgraded. It would cost $380.00 to cancel. They told me that they did not need my consent to enroll me into a 2-year agreement. All they needed to do was send an email that confirmed my appointment etc. and somewhere in that email it states that I will be bound to 2 more years.

Using this as a tool to keep customers is not a good way to build a customer base. Not only will I never go back to them, I will make sure everyone I know personally, at work, social media, etc. how DIRECTV treats their customers of 10 years. For everyone else out there who has had a similar experience with DIRECTV. I will post my results after I contact my attorney to see if there is anything that can be done.

I advised the company that I wanted to discontinue the service as they had lied to me about the service I obtained. They told me they did not lie and told me they could charge me a early disconnect fee of $320. I informed them that they did lie when they sold me a service they could not provide. I was then told they could provide this service with my purchase of additional equipment. I informed the company that this information should have been provided to me when I obtained the service. They then informed me that that was all they would and we needed to end the conversation. This practice is dishonest and I am sure illegal too. I want to discontinue the service and will not pay a fee.

My husband has now spoken to five customer service representatives and or 'supervisors' to find out what happened and who is going to fix this problem. No one at DirecTV customer service seems to want to help us. What is wrong with these companies who provide a service that we pay for and yet they can discontinue our service at someone else's whim. The biggest problem that I see is that one company is not any better than their competition. No one strives for excellence today and everyone passes the buck. This is very frustrating.

I then successfully disputed the charge with American Express. Three months later I get a check from DirecTV for the amount of the charge. I tore up the check because, thanks to American Express, I am not owed any money. DirecTV then proceeds over the years to turn me into numerous debt collection agencies. My 800 credit rating dropped by over 100 points. DirecTV loses the battle over this $104 at every collection agency they enlist to badger me. I think there were 4 agencies involved over the years.

A couple of years ago, I finally get the collection agency of the day and DirecTV on a conference call. DirecTV agrees that I do not owe them any money, and instructs the collection agency to cease and desist. The collection agency did cease and desist. I naively think it's finally the end of the debacle that is 100% the fault of DirecTV, from start to finish. Almost 8 years later I try to become a DirecTV customer, and learn that DirecTV still claims I owe them $104. After some research, DirecTV now claims that they gave the $104 to the State of California and that I need to retrieve it from California and send to DirecTV to clear the account.

I've been harassed, and now inconvenienced, for nearly 8 years all due to DirecTV's incompetence. I'm looking for someone at DirecTV with the authority to fix this mess. DirecTV should be embarrassed by this 8 year debacle. Excluding the conference call about two years ago, I've yet to find anyone at DirecTV, they call themselves Resolution Specialists, that thinks that DirecTV is in the wrong here.

When I questioned this, I found out that I was also charged $197.94 for an "NFL Sunday Ticket" for 6 months. I CANCELLED that three times! I talked to 1 nice CS Rep. The last 2 in billing were jerks! Anyway, I recorded their names and ID#'s so that I can find an appropriate entity to report them to. Ultimately, I've been charged a total of $379.51 because of their errors! I will NEVER use DirecTV again! I advise this to anyone seeking satellite t.v.

To top all of this off they took out another unauthorized payment on Sept 31st (exactly 2 months ago) after saying they would extend my payment till Oct 15th. My children (6 & 8 yr old) are having to live in an extended stay hotel. The money they took was part of my deposit on my new home. Now we are facing being out on the street. They told me they nor anyone else with DirecTV can contact the finance department and I would have to go through the process which could take 30 days.

After the phone call I filled out an email form to the head of corporate saying if I did not receive a call and have this transaction canceled I would be calling the local Fox News (Call for Action) as well as an attorney. I did receive a call after the email. They asked me to email a print screen of the pending transaction for his boss to help in getting this corrected. He then stated he call me back later in the day. I have had the call returned nor my money returned. It is still on hold as a pending transaction. I have also found out that the $350.00 deposit (amount DirecTV stated was a deposit at the time) I paid before getting services was actually fee and could not be used to pay my remaining balance (charges placed on my account for a time period after I requested a hold) nor be returned to me.

Since this happened to me this morning I did a search for complaints on DirecTV and found that they have had SEVERAL class action lawsuits. Several current and several that they have settled. This is not to mention NetSpend (my card company) and how they have handled the situation. I am looking for an attorney now to sue them regardless of how this instance turns out. If everyone they treat in an unlawful way does this they will either have to change or be out of business!!!

The last episode said she was going to get her supervisor on the line... No one ever come on the line. This scenario has happened so many times this cannot be a coincidence. This is a planned strategy by DirecTV to avoid any responses to their customers. There is "NO" customer service at DirecTV what-so-ever. "NONE."

Ruby was very helpful and cancelled the movie package. Leda (Milan's supervisor) offered the $10 credit. Milan (supervisor) ID# ** needs to learn customer service or find another job. This job isn't for you!!! What more can you do to help me. I should not be charged for something I didn't ask for, don't and didn't use, and don't want in future; all because I didn't cancelled something I never ask for the first place.

Their next tactic was to try and tell me I was under contract and owed a large termination fee. It took 45 minutes and 3 transfers before the "account manager" (person #3) admitted that we actually weren't under contract and owed no fee. It was only at that point, after 45 minutes of repeating myself to 3 different people and being told I was wrong, that I was offered the receiver at no charge. What company in their right mind treats loyal customers this way? Had they simply done the right thing up front we would still be their customer. Instead, we are now a customer of a DirecTV competitor.

DirecTV employs a bullying approach to "service" that requires a customer to stand their ground and argue their way into reasonable charges and subscription fees. It's probably a tactic that works with most people; it just doesn't work with me. I won't be back.

I opted to get a second tech to check it out. Five days later, a random employee whose name I don't know showed up without calling ahead of time. He was worse than the first guy. Spent about a minute and a half looking at my balcony, called it a day and informed me that my Western facing balcony won't do. He also threw his phone at me and the lady was pretty nice, told me if we spent any money, we'd get a refund. Guy number 2 was in and out in three minutes.

I find this type of work to be very lazy. Do these guys want to make any money? I wasn't treated horribly but I do prefer people to have an ounce of work ethic. It's really frustrating that a company would hire people who clearly don't want to do their jobs. If DirecTV wants my business they should have offered to send a tech who has more than a week of experience in the company. Someone who can speak clearly and direct, be ecstatic to do some work. I guess I will have to go with cable, hopefully they have a real work force.

The second year was the worst! They took a customer that loved the service to hate the service! Not only did I spend countless hours wasted on the phone over the years, they have never took the initiative to say they are sorry, and of course why would they care, they are a multi-billion dollar company. So to try to shorten it some more, I get to the last few months on my account. My mother advised me she wanted TV service and I was about to say go with dish or cable. What did I do? My dumb ** calls DirecTV and sees how I can refer my mother because she wanted to keep up with Spanish and see the Spanish channels.

So I called DirecTV and spoke with the rep. He advised me that If I changed the service that it would not extend my contract so I called bs. I said, "I want to speak with your supervisor," and come to find out the supervisor also confirmed the same thing. "Mr. **, you will not have your contact extended nor will there be cancellation fees, your contract ends." So the rep said, "Do you want to shut off the TV services now or wait till This November 2013?" I said, "Shut them off and send the last 2 bills via paper to the address stated with my address." The rep supervisor said, "Okay, you're all set," gives me a confirmation number and I think things are finally good!!

Hell no, I get an unauthorized payment withdrawn from my personal bank checking account for the amount of $104.16!!! Now wait, it gets way better. Not only do they pull my money from my account, they also say they have current amount due of $68!! How the hell do you figure if there are only 2 months left to my contract and my normal bill is around $40 that you would take "unauthorized" $104.16, then tell me I still owe another $68?? Even if I paid both months In advance!! That still doesn't add up!! Oh but here's the real kicker. Out of the blue, they said I had an early termination contract! So that was another ** fee! Another 9 months they say!

If you think I'm outraged, well he'll put my shoes on and take the walk! Even if they said sorry, will give you free service for life or 2 years or anything, I would tell them no thanks, keep the tip because you don't do business like that! And if they have this recorded, they can go back and fire some of the dumb people they hired! This is a company where the left hand doesn't know what the right hand is doing. #1 in service?? Please, spare yourself. At least be honest and say 75-80 percent approval ratings. Tell is like it is, instead of sugar coating it!

After talking with two managers, they told me that even though we were not financially responsible because that was my husband's previous address at one point that it reflects on him especially because it's a family member and his father at that. I found this completely ridiculous because they were holding us accountable for their bill to be paid because we would not get the service we were supposed to be provided until they paid a bill that was only a week late if that. SO basically they won't connect service if they know that any family member of yours has an unpaid bill no matter how late it actually is or how long they were a loyal customer; it will reflect upon you and whether they will provide you service. The other thing I found rude was that they didn't even bother to try to call all day or any other day for that matter to let us know that no one was going to show up. They told me their automated system usually generates that call. WELL, guess what, IT DIDN'T. Where did the customer service go and when did someone else's bill reflect upon a decision to connect my service. I would not recommend service from DirecTV to anyone. They are rude and immoral.

DirecTV is forcing its customers to purchase this insurance or pay for their faulty equipment that is being rented from DirecTV. Without the protection plan, DirecTV is forcing the customer to replace DirecTV's faulty equipment. I do not feel I should have to pay for a protection plan to insure equipment that is the property of DirecTV that has malfunctioned without any fault on my part. After calling customer service and speaking with a supervisor, she told me if I continued to pay on time for the next 6 months that I could get a free upgrade. Her response had nothing to do with my complaint and she offered nothing. She kept trying to tell me how great the protection plan was. What a joke.

Now if this doesn't smell I don't know what does... They did agree to remove the "partial month" charge after argued with them. I cannot stand to call for help and get someone I cannot understand on the other end. Watch your bill and question everything!!! Demand corrections/credits be made. It all adds up in the end and someone is getting rich from all the little billing tricks they come up with. If your service goes out, demand they credit you for the days you had no service. Ask for a supervisor if the CSR isn't giving you answers you want to hear!!!

I had been a customer since 2001. I am in the Navy and I have moved 5 times while I have had an account with them. And every time has been such a nightmare, from bad customer service to very large holes in the wall during installation. I cannot express what a relief it is to know I will not have to deal with them anymore. I moved this time because of a divorce and I am having a hard time finding the right house to buy. I am living in an apartment temporarily and did not want to connect DirecTV in case I found a house right away. In the meantime I have been using the internet to watch all of my TV shows including sports. I have not missed DirecTV the last couple of months and I don't think I will miss it in my new house. I also will not miss the ridiculously high price and bad customer service.

My story: Needed a second receiver. Sales rep told me I could have an "additional receiver at no additional charge". When I received the first bill, it was almost double what I was paying for cable. Reviewed bill and noticed I was getting charged for second receiver and programming. Called DirecTV about the issue. If they would not honor, I wished to cancel. Was told that I would receive a credit. Next month bill, second receiver was not taken off and I canceled. Sent all equipment back to find "Early Cancellation Fee" charged against credit report. Could have been worse after reading thousands of complaints over 3 different networks about the business practices of DirecTV... Feel bad for those who had money taken directly and feel lucky I only ended up with a black eye...

Well, the 4 hour request was too much and I asked if he were going to stay on the phone with me the entire time and what should we talk about. In a very sarcastic and condescending tone said that he would and did I really want to do that. I paused for a moment and asked if DirecTV was going to replace this box or not and then asked how much it would be if I just paid for the new box. Once again in a condescending tone he replied not until we had methodically plodded through this ridiculous scripted troubleshooting exercise in futility. I asked if we were under any contract agreement to continue or discontinue service. He said no and I told him to have a good day and that we were done.

At that point he said goodbye and let a 10+ year auto draft customer off the phone, upset and with no answer to a simple issue that DirecTV has constantly offered me "free" stuff over for years! Unbelievable! Dish Network installs service and upgrades everything to HD, gives me an iPad free of charge and TV on the go on the iPad to watch wherever and whenever I want, installs the whole thing for free and LOWERS my bill $2 per month and I pick up pay movie channels for 3 months and Encore forever!

When I called Direct TV to cancel they had the audacity to tell me I should've asked for customer retention when I was so rudely being dealt with originally. Suddenly they wanted to give me all the free crap in the world to keep me as a customer. I had to get a little ugly with them just to get off the phone. For the record, DirecTV's product is great. Their customer service is as lousy as it gets and I don't care how good your product is if you treat your customers as badly as these guys treated me..... I will not do business with you.

My husband has called twice to complain and threaten with leaving, which we are prepared to do; but he's trying one last attempt with a written snail mail complaint to corporate. We feel honestly this will get us nowhere and we'll be forced to cancel. We feel what they've done and continue to do is totally unethical business practice!

While he was at my house installing the dish where I told him not to install it, he fell off my ladder (he did not have permission to use) and damaged the siding on the side of my house. My grandchildren came into the house to tell me he had fallen off the roof and when I went out to see what had happened, he appeared to be using drugs in his van in my driveway. When I asked him if he was okay, he said nothing and drove away without finishing the job. I called DirecTV and told them what had happened. They sent him back and he was very mad at me and complained that he could lose his job over my complaint. I told him to leave and he did not leave. I then told him I would get someone to make him leave and when I went inside to call for help, only then did he leave. To date, all of my complaints to AT&T and DirecTV have fallen on deaf ears. They do not care what their employees do to their customers' houses. I feel that all of the problems I had with this guy was because I used a walker and I am disabled. I feel he saw me as an easy target.

Had copies of all transactions so saved me but separated family and my mom get treated bad at nursing home. Was able to get her back but she died later because getting too weak. Was still receiving bills for past time left for early canceling my service which I did not do. And also for equipment that was returned intact and working and breaking up my family so just to let people know that DirecTV is crooked as all get out and I would gladly tell and swear in front of millions and live TV about DirecTV, how they are and what they did to me and my family. For this they would owe me for all the trouble and disrespect over 100,000,000.00 for all the trouble and slander they caused me and my mom. So if you are smart, read this and don't join their team as they call it.

And lately unfortunately, I've been last minute on paying (like many I'm sure), but not late. So, I wake up today and because of 4 months of charges, they say I owe $265 blah, blah, blah, and my service was interrupted... I went back to my actual email/bill and THAT's when I learned of the auto renewal. So... I try to call them to get this straightened out (right, I find out later that's "impossible") and they have this automated payment recording and says, "Once you have paid your bill in full, we'll be happy to help you further." So, my account went terribly past due because of the auto renewal NFL and now I can't talk to someone until I pay it!??! Are you kidding me??! This is allowed now??

I see talk of class action, and just putting it out there that I'm ALL IN if someone gets it going... This is incredible and it scares the hell out of me that many, many companies are operating this way!! We've all had the discussions of 'where's the customer service' but they've gone even further...and actually ROB from people. There's no more service levels... It's designed to trap you... and we all know the companies doing this. Thanks, DirecTV for playing a part in our country's downgrade. No wonder people/citizens act like they do. They're being treated like this everyday by companies like yours. I can't wait for the day when you've burned every bridge and have to sell the shambles of your company for pennies on the dollar... I'll be there the day they take down the sign cheering it on!

So, in summary... DirecTV, you're sad, terribly run, and clearly have no responsibility to deliver decent customer service. Good job... and you guys at the top; is this what you dreamt of becoming your entire career?? Good for you... and I bet you sit around your house talking to your spouses about this exact thing when it happens to you...Look in the mirror and take some responsibility for your product!

I called the number I found on DirecTV's website and I spoke with another woman who couldn't find our account. We gave her one number she couldn't find it. We gave a second one and it was an account of 2011 and says she couldn't find the other one. Then finally, I told her those are the only 2 numbers we use for bills or accounts. She then tried the first number I gave her and says, "Oh yes! Here it is," 10 minutes arguing with her trying to find the current account. She then later tells me she does NOT see any charges made and that the only call we have ever made was in February while my father (before talking to anyone) tells me he called. Every time a bill came overpriced, he called DirecTV to see why and they treated him like he was uneducated (for a lack of a better word). VERY PISSED. PLUS, our box does not record every episode we tell it to record on as a weekly thing.

A couple of months go by, spotty service here and there, but in GA, the weather is crazy and we were overall happy with the service. I monitored my bill closely and made sure all was correct. This past month, we ended up having to move to an apartment. No problem, they said, we could just get our service moved, but it would cost $100.00 for whatever reason that they came up with that day. Okay, fine, I'll pay it.

Our apartment complex already had 2 DirecTV dishes installed outside, so no problem. Well, the first tech came out... He determined after 5 mins that we had no line of sight. How is that possible when there are 2 dishes outside working perfectly fine?!? Okay, so we got a second opinion. This man was very nice and professional, and told us that there really is just no line of sight, and that the already existing satellites MAYBE had another 6 months line of sight on them and then they wouldn't work either. I was very angry as I had fallen in love with my DirecTV! So, I called to cancel and get my cancellation fee "waived" because I could not control that there was no line of sight. Went ahead and got Comcast.

Two weeks later... $520.85 taken out of my account from DirecTV! I AM NOT EVEN A CUSTOMER ANYMORE!! It also caused my account to overdraft... You can imagine my disappointment. SO, I called DirecTV. AGAIN... they tell me, we have no record that two technicians came out, only one. Hmm, that's funny, because I wasted an hour of my life EACH time with EACH tech to come out. This was not a figment of my imagination. After arguing with two different people, I spoke to a "supervisor." She informed me that I needed to call my bank and have them place a stop to the authorization of DirecTV so the money wouldn't be taken out...

I spoke to the lovely lady at Wells Fargo who told me, "I have no idea WHY they told you that, they can only stop it, not us since it already was pending on my account". She even offered to do a conference call with me and DirecTV to tell them what they had to do. Of course, it didn't work, so I finally got through to them and transferred the money from my savings and waited for it to come out. DirecTV told me that they would refund the money, but it would take 10 days!! And they made me have ANOTHER tech come out to confirm because they "had no record" that a second had come out originally. Of course, on the 10th day, I FINALLY got the money back. Needless to say, I'll never do business with them again, after having to fight with them over MY money that wasn't even authorized for them to take out! After I confirmed and confirmed that my service was cancelled with no fee.

TWO WEEKS LATER: I got a new right below me. This past Saturday, my husband and I woke up to a bunch of noise downstairs. I walked to the balcony to see what was going on... Lo and behold, the very same "professional" technician (who told me our apartment complex had no line of sight) was installing a nice, shiny new satellite right below my balcony. You can imagine my anger! My husband confronted the technician and asked him about it, and he claimed that he had never seen us before and never been to this complex. An outright LIE because he had a tattoo on his calf, and so did this man who had "never seen us or our complex!" GIVE ME A BREAK!! I will never, ever do business with this monopoly of a service, and I will continue to discourage everyone that I know from getting snaked out of their money by DirecTV. We got very lucky to have "no line of sight" and were able to cancel without paying!!!

They waited several months before I could get credit for referring a friend. They kept telling me that they had no record of my having referred someone. After about 5-7 calls, they finally agreed that I had contacted them and eventually received credit. They added Showtime and NFL package which I never asked them for. They had begun charging me for Showtime and I had to call them several times to get this rectified because they kept stating they had no record of my calling. I also told them right after I saw my bill that I wasn't interested in having the NFL package. They kept telling me it came with the plan and again I had to tell them that I wasn't interested in the plan. I thought the plan was cancelled until I got a bill where they had been charging me for 3 months for the NFL services.

I called complaining and they miraculously found my notes from last year after I refused to back down on allowing them to charge me. They eventually removed the package. They also told me that after having their services for 1 year that my bill would only increase slightly. My bill has now tripled in cost. Lesson learned here is to not use this company if you don't want to be swindled because there are unethical people working for this company who only want to sign you up for the service. The people that I have encountered are nasty and then they want to try and threaten you with charging you a $200+ cancellation fee. They lie so if you are wanting to use them, get everything in writing and don't allow the services to come into your home without getting it in writing FIRST!

I signed up in April of this year after dumping Cox. DTV offered me a great package for around $50 a month plus free installation. The first month was fine - the DVR was a little slow, changing channels took a few seconds & the picture was kinda fuzzy, but whatever. Come May, my first bill is twice as high as I expected so I called them. Come to find out they signed me up for some sports package & a bunch of movie channels even though I didn't ask for them! I tell them to take them off immediately & fix my bill. They tried to talk me into keeping the sports package, actually using the argument that I have to know at least one MAN who'd enjoy watching it. I was like.... wow, really? After 10 minutes of arguing I finally got them to take it off but they told me I'd have to wait until the first 30 days are up to remove the movie channels.

I called again to get the movie channels removed once the 30 days were up, and the rep assured me she took them off. Lo & behold, I find out 2 months later when I get a HUGE bill that she didn't actually take them off. She just somehow set it so that I wouldn't be charged for them until a couple months later. Oh, and she put me on the wrong plan too. I asked for the $55 package & she had just randomly put me on the $90 package.

Oh, I called & raised some major heck. I got a nice lady who agreed to really take the channels off, credit me back the unauthorized charges, put me on the plan I wanted, and also helped me get my service moved to my new address. She offered me a "deal" of "only" $100 to move my service, which is down from the normal moving charge of $300. I had no choice but to take it, and she said that to help me out, she'd set it so the charges would go on my next bill. Whatever, fine. Just send the tech so we can get this over with.

The tech got there when I wasn't home, but my roommate told me the whole story. The tech couldn't speak English (like literally, my roommate tried talking to him but was met with a blank stare) and did an absolutely terrible job. He didn't screw the plate back onto the wall. He just left it & the cables hanging there, so when I got home I had to screw it back on myself. He didn't install the cabling properly & now I can't change the channel on my DVR if I'm recording something. Kinda defeats the whole purpose of having the DVR in the first place! Oh, and he actually shoved a length of unused cable INTO THE WALL instead of throwing it out. Seriously, I found it in there last night. Just shoved it in there instead of walking the 20 feet to the trash can. I don't even...

The last straw came yesterday when I logged into my account to pay my bill (I never do AutoPay because I don't trust anyone in this world besides my mother) and guess what I see? More unauthorized charges!!! The last rep I spoke to, the nice lady, hadn't actually made the changes to my plan that she swore up & down she did. I was still on the $90 plan & on top of that, she had added some "protection plan" without my knowledge or consent! I called & raised heck again, and got an apathetic rep who talked down to me and who I had to literally argue with to get the changes made to my account. "But don't you want to keep enjoying your premium channels ma'am?" NO! NOW PUT ME ON THE PLAN I'VE BEEN ASKING FOR FOR THE PAST 6 MONTHS!!!

She claims she made the changes but I don't believe her and I'm canceling this week. I have had it up to my eyeballs with this joke of a company. I am so mad I can't even see straight. The way they operate CANNOT be legal. You can't just make changes to peoples' accounts without their consent or knowledge & then demand they pay up! I know they're gonna try to charge me an ETF but I am simply not going to pay it. They messed with the wrong gal, and I am not paying them one more DIME. The card they have on file for me is tied to my old, empty bank account and there's no overdraft protection on it so any attempted charges won't go through. But I'm going to call the bank & have them close the account just to be safe.

For anyone else who's dealing with these THIEVES, I suggest replacing whatever credit card you have on file with them with a prepaid Visa. It only needs a few dollars on it to be accepted, and when they go to charge it they'll find themselves up poo creek without a paddle & you won't be out of hundreds of dollars. I'll be filing a formal complaint with the BBB and the FTC, and I suggest you all do the same. These con artists must be stopped!!!

When I pulled up the billing statement, I saw that all of my credits were not applied, so I called Customer Service. I was politely told that this is a known issue and that all of the affected customers will have the credit correctly applied to next month's statement. I pointed out that this is essentially forcing me to pay nearly 3 months of service in advance (I only pay ~$50 per month once all credits are applied), and that I did not agree to that. I may need that money for my own household expenses, and I want it refunded.

The first service rep indicated that this was not possible, so I requested to speak to a supervisor. After holding for a few minutes (5+), I was connected with Anna. Anna is a supervisor and was able to request an expedited (10 days instead of 30) refund to my card.

While I appreciate Anna's efforts and I completed my call satisfied, I am concerned by the potentially large number of customers who have just unwittingly let DirecTV take an interest-free loan from them and did not persist in getting their money back. This situation benefits the company by improving their cash flow at the end of the fiscal quarter and harms consumers by charging an unexpectedly high bill in one month with only the promise of future credit.

What if someone did not have the extra $100 in their account and this (or some other transaction) were to bounce, resulting in an overdraft charge?

I phoned within the first three months to notify them of the issue. After speaking with 7 people, I finally received someone willing to listen. The original phone call was pulled. They verified that I was correct. They applied a credit stating they would correct the billing. Two months later, the issue was back. Since then I have been given the runaround of them stating the phone call can no longer be pulled. I urge your corporation to review these complaints. At a very minimum, you are not clearly explaining to Customers exactly what to expect. In my case, I know I asked specific questions. These questions were answered with numbers that are completely different than the amount that is being subtracted from my account. I believe in paying my bills. However, I would like the bill that I signed up for, not the bill that you are sticking me with. This is theft by deception. I will seek a resolution and keep you guys updated on the results I receive.

A week later, $85.21 was taken out of my bank account by DirecTV. I called DirecTV to straighten out the error. I was also told it was another billing error, and my $85.21 would take up to 10 days to be refunded...still waiting! Do not do business with this company!!! They steal from their customers' bank accounts!!! This makes 3 strikes! I have filed a complaint with this company for stealing!

SO! We did the credit checks. We gave her our SSN's. I let her run my credit, it came up that I would need to pay $99 dep fee. We didn't like that so we ran my fiance credit, with his we could do the $1 hold with NO DEP! We gave her our debit card for that trans. So we decided to move forward she was telling me whatever the "sales" rep was supposed to do and advise me that she would transfer me to a bundle's sales rep to go over the deal and see if we qualify for more savings. She gave me my ACCT# and ORDER# and the SUPPORT#. OK... waiting on hold.

Now I am speaking with BILL. He asked me for my ACCT# and he could NOT pull it up under our INFO. He asked me for our ORDER#. He advised me both ACCT and ORDER# BELONGED TO TWO DIFFERENT PEOPLE! I was confused and getting frustrated. HE took down our name (both of us one by one). NO ACCT was under us. NONE! More upset I got. SO, because he could not help me, he then said "Hold on I can get someone to help you." Transfer me to the next dept. Now I am speaking with EDIANA: Explained my WHOLE situation. I am repeating my name our phone numbers and zip code. She could not pull up our information. I gave her the ACCT and ORDER# to her and she said the same thing. They both belong to two different people!! UGH! SO! She then advised me, "Maybe she gave you the wrong information. Sorry, but let's try redo the order." I said "ok" then no answer from her… and all of a sudden, another rep.

Now I am speaking with MALIKA. Again, I EXPLAINED about everything that happened to me. Gave her the info then decided let's try it again. Since ALL of them completely lost my acct and order.. (We also set up the installation date the first time. Apparently SONYA is sending that to a different address!!) So, MALIKA goes through everything with me, THEN advised me the TV with DirecTV would be separate, then the internet and phone. That would be through CENTURYLINK. More upset I got because SONYA advised me I can BUNDLE ALL 3 and gave me a price!! So I was asking MALIKA several questions about having 2 bills, and about if we will have a deposit and questions about the service itself.

Apparently, she sounded frustrated answering my questions and started yelling at me while answering my questions!! So I was just repeating what she was telling me so (I HAVE A COMPLETE UNDERSTANDING WHAT IS GOING ON SO I DON'T GET SCREWED UP AGAIN LIKE THE FIRST TIME) and I was not yelling or complaining. I just wanted to make sure everything was going to be okay and they can look back at this call. I HOPE they do because SHE HUNG UP ON ME!.. AS a customer I have the right to ask questions before getting the services.

I was FURIOUS after she hung up on me. SO! I called back to request for a supervisor. Spoke with rep name JASMINE. She gave me the "RUNAROUND" asking me for my information to look up my ACCT. I advise her again and again and again that I apparently don't have an account. I just want to get the Corp number for DirecTV and address. She then asks me for my information... then started looking for an ACCT. UGH OMG!!! Then all of sudden I am transferred to another ** dept. That was it... I was DONE!

Spoke to a guy name FRANK. He was the only nicest person. I just told him I need the info to corp and I was done explaining my situation. He gave me the address and phone number, and told me sorry about that. We have really good customer service, have a good night. SO that was my very, very, very first time experience with DirecTV and it was a horrible nightmare :(. All I know is they better not charge our debit card for ANYTHING because I will do my very best to see them in court. ESP if they are really truly saying their CALLS ARE RECORDED. YES! Please pull each and every single one up. I would have that as proof in court!! NEVER AGAIN!!

I asked to speak to a supervisor and explained to her that I had paperless billing, auto pay, etc., and did not read my bill every month, as I had trusted them to behave professionally and had a certain amount of trust in the company, but that I did not want this package. Long story short, she told me that I was out of luck, it was MY fault for not reading the bill and cancelling by the deadline. I told her that this seemed to be a sneaky practice. Why didn't they offer the package and let ME decide whether or not to accept or decline, instead of making it "automatic". Needless to say, I got no remedy and cancelled service a few days later, after I had Cox Cable installed, at which point, DirecTV offered to give me $30 a month discount if I didn't cancel. They would still be getting $10 a month extra out of me. No, after the shoddy customer service and sneaky dishonest business practice, I stuck with the cancellation. I will not do business with them again.

DirecTV said they sent me an email, which I never received. They told me I couldn't cancel my 2-year contract without paying a fee but they could change my contract, at any time, by just saying they sent me an email and that I couldn't do anything about it. Also, my TV service goes out during any kind of weather, even a light rain. I DO NOT RECOMMEND ANYONE SIGN UP FOR DIRECTV. I will be going back to Xfinity. DIRECTV IS A CORRUPT, DISHONEST Organization. If I see DirecTV Agents in stores, trying to rope people in like I was, I will try to warn them to NOT sign.

Three days later, the DirecTV technician arrived and installed the satellite and the boxes. About a week later, I got a statement, not a bill, showing that I am having "ULTIMATE" package. So where did it come from? I didn't order ULTIMATE, I ordered "Choice". As promised, my internet modem should arrive within 3 days after the TV installation. Four days later, I called AT&T to ask about my modem. They transferred me through different departments and they made me call several times until I got the answer, "Sorry, the internet is not available at your address!" What the heck was wrong with them?

Finally, I got the wrong TV package with higher price without the internet. I called them again to ask if it would affect my bill if I upgrade or downgrade. Somehow the rep upgraded my package without my consent. I called them again to bring it back to what it was. Then I was told that my account was in maintenance process so I couldn't change and I had to call back again. I called again and I was told that I cannot downgrade the package, otherwise I would lose all the discounts and rebates and my bill will go up. I asked the rep to cancel the service and she said that I would be charged $480 for cancellation fee because it's still in the 2-year contract. This is really a ripoff!!!!

When did I sign the contract in the first place? Who made the mistake? What was the product I ordered? How many corporate out there trying to steal money from people? They are good at setting a trap. Soon enough, I will cancel the service without paying a dime!

My next place, the same happened. I had to call different times to get someone who knew what they were doing. When I arrived back home after traveling in my camper for three months, I called to have my service suspended until I left home again. I received a bill for five months with a credit to my account for $53.00. I received another bill in the end of September for $56.00 and I cannot get my local channels at home. I have tried to get a technician to help me get my locals at home and was told it is not possible unless I upgrade and pay another $10.00 per month. If I terminate my contract it will cost me $400.00. I cannot watch DirecTV so why should I pay.