DIRECTV Reviews

I have called for two years now asking that Direct TV stop billing me for the NFL package. I'm still being charged for it. I hate this company and I like everyone else, thinks they are a scam.

In August of 2014 the Directv receiver went out. Called them and they said they would send an upgraded receiver since they did not have the old ones anymore. At that time I said ok. They then informed me I would have to pay shipping even though I have the protection plan. I receive the new on and install it and everything is going good. So this month I get the bill and am charged for HD even though I do not have a HD tv. I call and tell them I do not want that and am told I can only go back if I pay a $120 fee. I have the receiver in the bedroom that is hd and have never been charged a hd fee until now. I NEVER authorized them to give me hd since I cannot use it with my tv. This is one big rip off operation that charges fees for something I do not want.

Hate Hate Hate Direct TV, they are crooks. They said if I returned my equipment to them they would credit my account but refused to do so I would recommend to anyone considering Direct TV not to get them. They also said that I just called to cancel my services 2 days ago when I actually called in August (which was turned off then by the way) so they are charging me for the last 2 months. I am so pissed right now I will never use their services again!!!! Poor customer relations!!!! Also I was quoted a price for services then when I would get my bill, it would be higher each month. They are all just a bunch of liars.

The kind of stress people have to take medicine for. I have been dealing with this company for a week and a half. That's it. I should have taken it as a bad sign when I was put on hold for a half hour the first time I called. But no, I called back. Got in touch with a guy who when it was all said and done, had lied to me just to get a sale. Told me I could have 5 boxes. Found out later in the week that no, I can only have 4, have to buy the 5th one. Should have backed away, but no, I bought the 5th one. Scheduled the install. Stayed home from school, they never showed.

I used to be a customer of DirecTV. I started having issues with the billing. I made calls for someone to explain the bill for me to the customer Service Number I was given by the technician who installed the service to my house. There was nobody answering my phone. This was in the month of April. I was directed by an answering service to leave a number to be called back and up to two weeks later nobody returned my call. After that there was a problem with the Service. I called the toll free number from their website - nobody answered. I also called the number the technician gave me to call in case there is a problem. No one answered the phone. The answering system directed me to leave a message that someone will call me back. I did and still nobody called me back.

After having DirecTV for over 10 years I finally decided to make the switch to cable simply so I could get a better internet connection. Part of the package is of course bundling TV, Internet and Phone service which meant no more DirecTV. I called and cancelled my service, received a box to ship back my equipment and did so. About a year later I get a call from a collection agent saying I owe DirecTV for unreturned equipment and an unpaid portion of my last bill. As a believer in paying what you owe I promptly paid the unpaid portion of my bill but informed them that I would not pay for equipment I returned. Now another year later I get called from yet ANOTHER collections agency only now it says that I owe for an early termination fee and my last bill in total, no longer an unreturned equipment fee. Funny I'm pretty sure 10 years of service covered my contract. So when I told them I would not pay anything since their story has changed, I am being threatened. I can honestly say DirecTV will NEVER receive another penny from me and I will make sure all my clients use cable from now on.

DirecTV in conjunction with AT&T have made several attempts unauthorized to withdraw money from any bank account I've ever used to make a payment or purchase with. Never authorized from a specific account but they've attempted for several times to withdraw $500 + on a day, $600 on a day, and on some other days smaller amounts. I have contacted the fraud department for one of my accounts and asked for a new card to be issued and they've done that. My other account automatically sent me a brand new card and ceased any attempts for any withdrawals illegally. By the way, after I made a payment by ACH, AT&T arbitrarily closed my account right after a large payment. My bank recovered the payment and AT&T and DirecTV got nothing. Dirty lowdown thieves will try at all costs to steal every penny you ever had in an account you ever used with them. BEWARE, they'll do it to you.

I was living in a house which was sold and I had to get out quick. When I call customer service I was told not to worry about it and they did not need any equipment back. However, a couple of months later while reviewing my credit card statement, I saw a charge for about 375 dollars. When I called them, I was told to go online to file a complaint.

We had DirecTV for about 5 years when one of our receivers malfunctioned. We called DirecTV to ask for a replacement and to our surprise, they wanted us to pay $99 for a new one. I mentioned the fact that we were long-time customers and would remain customers if we had a new receiver. However, they wouldn't budge on the replacement fee. Basically, they wouldn't offer any assistance to a faithful customer but they'd gladly offer FREE equipment to a new customer. We cancelled our service immediately. Now for the last 2 years we receive DirecTV offers monthly by mail. Such a slap in our face, DirecTV. Use that postage money to take care of your existing customers. You will never be an option for our house again.

I have been a customer with DirecTV for 2 years now. I planned to switch to google fiber. I wasn't too excited paying 75 a month for pretty much only basic channels with DirecTV. So their REP works w/ me and offers me something I CAN'T refuse. 55$ a month, new Genie boxes, Sunday ticket free for a year AND that month free. So I signed another two year contract, it was too good of an offer to refuse. I also got on DirecTV chat and had this amazing deal verified by a second REP so I have this deal in writing by their employee. I receive my next bill and it was for 84.00, I look and my bill prior was for 82.00...

We had service with them for a couple of years and my husband became disabled from the military in February of 2013. I tried to keep the services until July but we just could not afford it anymore on a limited income. We had a collection agent tell us that if we paid four payments of $87.00 then they would waive the early termination fee due to hardship. Well on October 30, 2014 we had a very rude collection agent tell us that we had to make a payment of $194.25 for the early termination fee or they would trash his credit. We paid them even though she did not want to give me a night to discuss it with my husband or speak to DirecTV about it. The collection agent also said that I don't need to talk to my husband because he said that I handle the bills and that the previous collector lied to us and there is nothing that she is going to do about it.

I've been with DirecTV for a very long time & I've never had this much trouble with you guys up until now. They told me one payment last week & I called today to get my tv service back on & now they tell me I have to pay more money to you all. Make up your all minds. I'm so canceling you all as soon as I can come up with the money. I have been lied to & don't like it.

When I signed up with DirecTV they suggested Auto Bill Pay and told me that I would receive $10 off HD Access as long as I continued with the Auto Bill Pay. On each of my bills since, which has been several years it clearly states on each bill a credit of $10. It reads exactly "$10 off HD Access with Auto Bill Pay". On my most recent bill I was charged that $10 fee. I called and was put on hold for 44 minutes before being hung up on. Then called back and spoke to a "senior account specialist" who insisted that the charge was due to me changing my programing package. Yes, last month I did change my package but that was not what I was told when I signed up for Directv and that is NOT what it says on my bill. Again in black and white it states "$10 OFF HD ACCESS WITH AUTO BILL PAY", it DOES NOT say anything about only available with certain packages. I have this on every bill I have from when I got Directv. I plan on contacting the Attorney General for MA. This has got to stop and they need to own up and continue to honor what they promised customers.

I had directtv for a year. My son was diagnosed with cancer so I didn't pay my bill which was $467. I didn't know they could take the money from whatever credit was used on the acct. I used my son's visa one time to pay the bill. He has a whole different name than mine and only used it once to pay one month. A one time transaction, that was what I authorized at that time. 2 months went by I didn't have service with them anymore, they charged my son's card for the whole amount and I just sent him to Vegas to enjoy himself before his radiation treatments starts this month so now he is stranded in Vegas with no money because directtv just took it out today with no warning or any kind of notice. I asked if they could refund it back but their cold response was it will take 10 days and there's nothing they could do about it. I asked why did they use his card and not mine that was on the acct with my same name as on the acct and they said they can charge whatever card that was used to make any payments even if that card has a different name than what's on the acct. They were also very cold reading from scripts.

My DirecTV charge went up from $105.28 to $293.69, which is a $188.41 difference. When I called customer service, I was told the increase was due to a change in "billing cycles". Further, I called several times because when I go to download a TV show or movie on demand, the show/movie starts cutting out and a "buffering" message appears. I was told by the rep that it is normal, just record the movie (takes about 2 hrs.) and then the movie can be watched without the buffering message. I pay a lot of money for this service and find that explanation unacceptable. Unfortunately, I signed a two year contract and the charge is $20 a month to get out of it so I'm stuck for another year and a half with lousy service. Don't believe sales rep and don't sign a contract!

I got DirecTV for my vacation home. It was cheaper than going with the cable. DirecTV gave me free HBO and the like, with the NFL SUNDAY TICKET. A service I did not want or need for a second home. But the tech said it was "free". But little do you know if you do not CANCEL before the season begins, you are stuck paying for the entire season. They do not even prorate it. I have not been at the home in over six months to watch any TV, never mind football. I was told that I was informed by way of the bill. THE SIX-PAGE BILL that you get from the phone company when you bundle it. I look at it like a scam that most fall on a lot of their customers who do not read their bills carefully. I am sure a good deal of DirecTV's revenue comes from duping customers for services they do not want, with the under the umbrella or "FREE". Needless to say I had to pay for the HBO when I did not cancel in time. My advice to anyone is stay with cable, no scam to get your money and never have a problem with getting service when the weather is bad.

I called DirecTV to talk about switching to them. I spoke with a very helpful representative who filled my head with how wonderful DirecTV service is. I bought in and had service installed on 11/01/2014. Now, less than 48 hours later, I have come to the realization that they are severely limited in their On Demand options and the actual quality of the picture (freezing playback due to internet options, choppy video playback on recordings to start) is mediocre at best. I called customer support, a joke of a name, and was informed that my contract locked in the moment they installed the system and the only way out is a $480 early cancellation fee. BUYER BEWARE! Any company that is so confident in their service that they DON'T offer any sort of cancellation period is one to wary of. Learn from my mistake, and ask how quickly you are locked in before signing anything.

DirectTV software updates have rendered it useless. Just pressing guide button can't display the guide for often a full minute or more. Channel changing may or may not work. Even a power off may take a full minute of pressing the button before something happens. I called DirectTV and waded through the first wave trying to sell me the genie. Ok it was "free" but only if I paid the onsite service fee. Seemed strange to pay anything to get a working product I was already paying for. Finally a supervisor admitted that software bugs were behind the sluggish receivers and no fix was yet in sight. Even admitted his own receiver at home had the same problem. He offered me a $20/month discount for a year. A month later and with DirectTV friends all over the country confirming, the sluggish software in receivers still exist. DO NOT BUY DIRECTV UNTIL THEY GET THIS FIXED.

I signed up for service with AT&T U-verse for internet but they did not offer TV in my area so they suggested bundling with DirecTV. I called and set up a package and waited for the installation. No installation after 44 days. I called to check but was yelled at by an agent. I do not want to call in fear of being yelled at. I would like my money back or the service.

Original day of installation tech had wrong equipment, those things happen so no worries. Rescheduled installation for another day, over a week later. Installation went good but when tech left I had some issues and needed the tech to return. They scheduled him to come out the next day, which he failed to do. So he was scheduled to come out the following Sunday, 4 days later, and he failed to show up again. Now he is scheduled to come out tomorrow, Monday, and I presently have no faith in the company any more. They have lied and mislead me multiple times on the phone advising, "the tech is on the way", and then say he was scheduled to come out the following day, not today, just an hour after advising he was on his way today. Unacceptable, considering I have received the early morning confirmation phone call, and have called twice to confirm the tech is coming and I was advised each time that the tech was on his way.

I've had DirecTV for 6 years and just recently canceled my service because they were nickel and diming me to death! The cancellation went well and they sent me a refund check because I paid my bill for the month and was due a credit. They requested the chips out of each box, so I sent them in. The following week they go into my bank account and debit $156 out of my checking...they claim for PPV movies that showed up on the account from May 2009!!! I don't dispute the movies cause my husband ordered movies all the time but I've had service with them ALL this time and not once did they send me a bill that I could've paid a long time ago.

Called because I was being charged for nfl ticket but I didn't have access to the channel. I was belittled, talked over and pretty much called a liar by their supervisor. I cancelled my service after 15 years due to extremely poor service.

I was sold on DirecTV by representatives placed at Sams Club and Costco. I knew that DirecTV did not have a contract agreement with the PAC 12 network. DIRECTV representatives explained that since I was buying a smart TV I could access the pac-12 by signing into the internet on my TV through my internet provider and stream the games. I thought this was a great solution and entered into a contract. We primarily watch sports, avoid commercials by watching On Demand, and movies. It was not until we signed a contract that we learned that Direct TV On Demand features are unavailable without internet access. You actually have to rely on your internet provider for streaming Direct On Demand.

I recently found out that since I was given a complimentary subscription to NFL Ticket when I subscribed to DirecTV over a year ago at Sam's Club. Now I am finding out that I am being charged this year because I did not cancel the subscription by September 6, 2014 (Beginning of the season). I had no knowledge of this and I guess now I am being charged 4 payment of $39.95. They (DirecTV) stated since I did not cancel before the season began (when does the season begin) I cannot cancel or get a refund for this service. Pretty good deal for them, wonder how many others are in this trap. First I am not a sports fan and why would I want to pay $39.95 a month for something I do not have a need or interest. I just wonder how legal this is. I guess I so tired of companies responding "sorry about your bad luck" but.. not trying to resolve the customers problem. Customers beware of hidden clauses and fees from this company.

Been a customer since 2009. Although DirecTV has added certain internet features, they've done nothing to reduce their costs for existing customers. Therefore they've left the door open for "content on demand" from the Internet. The success of Netflix and Hulu are perfect examples. The advertising on DirecTV has become unbearable. Personally, I don't like to watch advertisements because I don't like to be influenced by unsolicited selling and marketing attempts. A two hour movie now runs for three hours. That's 1/3 of the time watching advertisements. If I didn't have a DVR, I toss it all out now.

I have had DirecTV for 5 months. I choose them because they SAID they were going to lock me into the best rate for 12 months. BUT after 3, they jack up my bill by $50! AND they won't honor their word! WORST customer service! Do NOT use them!

Directv wrongfully billed me 479$ and withdrew from my bank acct without explanation. They consistently overcharged me for viewing I never asked for. It is the worst business I've ever dealt with and anyone that works for them should be embarrassed

DirecTV left old equipment at our home and when we finally were able to get them to come out for our "free" upgrade, they scheduled our appointment from 8-12noon but managed to screw that up as well. We are now being told that one person will come from 8-12 and the upgrade technician will be here from 12nn-4pm. When I called they told me at least 10 times that they "completely understand my frustration" but were unwilling to help out. More than anything, they need to change their outdated script for responses to VERY unhappy customers. Customer Service should be re-named to Customer Service and we don't really care what your problem is or how long you've been dealing with it. Case management read in the notes that were in fact correct however, they could not figure out how to fix this ongoing problem nor could they get someone out here this morning. Sounds like a minor issue but when this has been an ongoing problem, it because more about not getting the service or help we paid for.

When our contract was up we wanted to change programming to bring down our monthly bill. DirecTV then charged us a year of programming to our bank account. We contacted them, told them no that was not the agreement and we wanted our service canceled. They then charged our account again for 700+ dollars for early termination and equipment that they hadn't even sent us the boxes to mail the equipment back yet. Also charged to our bank account. Once we returned the equipment they refunded 346 dollars. We thought great! We are done but no oh no.... Today we have another 414 dollar charge on our bank account from DirecTV. We called our bank who in turn called the number provided on the charge, was told DirecTV had tried to reach out to us via mail. So we called again to find out what the problem was. DirecTV claims there was no charge from them and it has to be the bank side. This is a never ending nightmare with this immoral company that uses strong arm tactics to make you indebted to them. Every time they charge our account it has thrown it into overdraft, interfered with our house payment and caused us more grief than anything else.

Got hooked up with DirecTV last year and received the "Free" NFL package that comes with signing up along with doing automatic deposit and e-billing. This turned out to be a huge mistake on all accounts. When I sign a contract with a company I am hoping they are in the practice of doing fair and trustworthy business. I, like many customers don't read fine print or automatic renewal clauses.

Charged a $99 install fee for wireless boxes. Was disclosed this info on installation day. Spoke to manager at DirecTV about this fee. Not satisfied with his responses. I am a new DirecTV customer as of 10/30/2014. I am a very UNHAPPY customer and I'm locked in for 12 months. Lesson learned for me, if it doesn't feel right, don't do it. Cancel the order before you sign anything. I will be going back to AT&T Uverse when my contract is up with DirecTV.

Called and talked to Ezra, he told me that I could get all the NFL / College football channels, told me that I could get Starz Encore also we would have where we could see up to 8 TV channels on the same channel. Then the guy comes out to install the product, he didn't even go over anything with me. Then after I figured out how to work it I notice that I didn't have the Starz or encore in picture like EZRA promised. I called DirecTv up and talked to Sedrick, he told me he was sorry that I was lied to but they could add those channels for an extra $15.00 a month and the HBO would be gone in 3 months. He couldn't give me those channel for $47.99 + tax like Ezra promised me. He kept adding more cost to the price so I asked to talk to a manager.

I found out that DirecTV withdrew money out of my checking account without my knowledge or consent. When I confronted them I was told that anyone who pays with a debit or checking account your information is stored (even if you said Not to). That way if you owe a past due bill they don't need your permission, they can just go in and take it and you will never know.

They tell you the bill will be X amount each month then they increase the bill each month hoping you don't catch on.

With a AAA $200 savings, IT DirecTV SOUNDED GOOD. 2nd level and hockey center ice, I was charged $159.99. Many years ago I only got infomercials, nothing else and cancelled and was billed $568.99! I went to BBB! I won! This is a scam!

I called DirecTV 2.5 years ago to arrange their service. I was told that I would have to buy the hardware receivers and DVR up front. As an incentive deal I could sign up for their Premier package and the hardware costs could be discounted. I would also get further discounts like $32 a month for the first year and $16 a month for the second year. I bought the Home Media Center HD DVR (GENIE) for $399 (minus the Premier discount of $199). I bought a HD DVR Receiver for $199 (minus the Premier discount of $100). I was given a HD Receiver for $99 (minus the Premier deal of free, plus an optional second one if I should need it later according to the agent on the phone). The Satellite Dish "Free", Professional installation "Free", Shipping and Handling "Free" Equipment total cost: $198.00 (after taxes ($209).

I have been noticing the bill has went up. I thought it was just because our promo was up & we were now paying the full amount. Well today after not getting a bill in the mail since Aug, I get 1 in the mail. I see where the last 3 (now 4 months) I have been charged $39.99 for the NFL package. I called and told them I wanted it removed. The 1st guy I talked to said, "Oh yeah that's fine. I can take care of that." Then he asked if I received any flyers about the NFL package about to start up. I told him no. If I would have I would have called a long time ago to have it taken off. He says no prob. He had to do a few a things & it would be removed. Then he puts me on hold & somebody else gets on the phone giving me the run around about how it can't be removed because I didn't call by Sept. 7th.

DirectTV has a good product but the customer service is awful. I wish I had not signed up....ever! Since July 2014, I have had to call about discrepancies with my bill. The total is never right and none of their representatives even know why. They are very nice people, for the exception of a few. I always am assured "this will not happen again." "I fixed it for you".... but they never seem to fix it and/or prevent another issue.

Didn't make it far enough to be a customer. After an hour of being transferred and given numbers to call, I just said NO!!!

First of all when I ordered DirectTV it was 100% American company, but when I called customer service I got the Philippines and could not understand them half the time. Also every time it rained signal would be lost, it rains every afternoon during monsoon season. Also I was told when I move (I am a full time RVer) I would not have to pay every time a tech to come out, only a one time fee. I called several times to have them to come pick up the equip and to cancel the service. I feel they breached the contract for lying to me. Now they are threatening me to collections.

I've had DirecTV for the past four years. During that time I've had to call every two to four months to complain about a billing issue, typically the bill would go up twenty to forty dollars with no explanation. Now I've received notices stating that I haven't paid my bill in a month. So I realize mistakes happen - I send a payment. The next day I'm getting an email stating that I haven't paid in two months. When I call to figure out what's going on... suddenly it's now been three months that they say I haven't paid. I'm methodical if nothing else when it comes to paying my bills. If a bill was sent it was paid.

Received a few mailers offering a decent amount of channels and up to 4 HD boxes for $20 per month with no installation or rental fees. I had to jump through the hoops with the operator with all the standard questions. When we got to my Social Security number I informed him that I would not give that out until I decided to order the service. It threw him off a bit and he told me that he couldn't get me any deal without it, so I thanked him for his time. WOAH! Amazingly he didn't need it all of a sudden, and we continued.

Unauthorized rate increase. Contacted direct tv and after a long wait was transferred to the retention department. Spoke to a lady named Page, batch number **, located in Tennessee and the result was because direct tv reserves the right to increase even though I'm out of contract. The threat was will bill my credit card $200 dollars for early termination. She failed to see that I'm out of contract and the threat was very evident. I believe that such a company should be more professional in their demeanor but I guess there is someone who is willing to take them on and protect the customer.

The first time I signed up for Directv I was promised a portable DVD player. I never got it. I complained so much they sent me a cheap DVD player but it wasn't a portable. I know there were lawsuits because of it but I didn't want to get involved so I let it so. When my contract was up I signed up with Dish. Because a service rep told me my contract was up when I called to complain about the cost going up and the channels I like going away, but it wasn't. In the meantime, I went back to Directv. Since I signed with Dish they sent me frequent ads saying if I came back they would pay me up to $200 dollars for the early cancellation fee. I signed up for the good deal they promised me on the ad. Guess what! They aren't paying the $200. I had to pay $280 for leaving Dish too soon.

Over a 30 day installation period I was in contact with 9 direct TV representatives. Each told me a different story and some were outright lies. Not one of them provided information which could have saved me time and money because they all wanted to pass the buck and keep a customer. After this experience I would rather go without any service than deal with these thieves one day longer. Luckily the local cable company was able to replace them in 2 days.

Bills always fluctuate. Bill came today and had gone up $30. I've been with them since 2006 and old customers always seem to get the shaft. Called and talked them. Went to turn on TV and they downgraded my package without my consent and 39 channels were gone. POOF! Just like I'm going to do with Directv. See ya!

I had a terrible experience with DirecTV. My sales rep promised a bundle of $65 that included internet and Choice TV package plus free NFL package until May and 3 premium channels (HBO, Cinemax, Showtime) for 3 months free. Then after first 12 months of $65, my package would then go to $85 for the remaining months 12 months of my 24 month contract. He then proceed to take my credit card to charge me $9 to take advantage of the offer. I was then told that if I listen to some offer I can earn another $10 off a month plus receive a free tablet if I accept that offer. After then I would be transferred to a bundling specialist to finalize the whole deal. However before I could even listen to the $10 off offer, I was mysteriously transferred to some Spanish speaking line that disconnected me. So I proceeded to call back.

I too was excited to get away from the stronghold arm of Comcast. I had direct tv until the summer of 2014, when I got rid of it temporarily because I don't watch tv during the summer. The only thing I really use Direct tv for is football. I had always had a decent sized bill, nothing overly outrageous, but today I went to pay my bill and it had gone up significantly. I asked the person at direct tv why and she couldn't really answer my question. She said it was a difference in receivers. There was a more expensive receiver and a cheaper receiver. It seemed that I had the more expensive receiver. Knowing that I don't watch much tv to begin with, I asked what the difference was. She honestly couldn't tell me aside from the price difference. I asked her to downgrade my package. So, I would lose 45 channels and pay 1.00 a month less than what I am currently paying.

I was given a monthly amount for my bill. I'm on a fixed income! EVERY penny counts....I got my bill and was in tears, called and was told that was the order, was NOTHING they could do. One thing, they threw in pkg.deal, now I'm being charged for FIRST bill!!! I have called 2 times, and nothing to help out. DON'T go with a company that's going to be nasty talking to you and add to your Qt. price....It's NOT fair at all. The last call today, 10-27, 2014 was one of the rudest people I've spoke to. $15.00 extra a month to some might not be much, but to me it is! I was lied to. You throw that in pkg for free then charge for it. IS NOT RIGHT, NOT. I will never, never do business with them again EVER!!! Better Business will be contacted, and everyone I talk to. I hope the rude guy chokes on his rude words...

After forty five minutes of getting moved around and waiting on hold, still can not add a second home to my account. Guy hung up or disconnected me once I thought I had someone that could help me. Getting a live person on phone was a chore, had to call back at least five times to try to get to right department. Whatever happen to just getting a live person to connect you to someone that can be of help. Guess I will have to cancel my existing account and give DISH TV two new accounts.

On October 15th, 2014 I called DirecTV to cancel my account. I was ready to pay the $40 due to early cancellation (I cancelled 2 months early and they charge $20 a month). When I asked the customer service agent to confirm I would be charged the early cancellation fee I was informed the fee would be waived. I asked the agent to confirm that, and he again stated the charge would be waived. On Friday, October 25th I received a statement from DirecTV generated on October 20th charging me the $40 (again, despite assurances by an agent of the company that it would not be charged during the call I made on October 15th).

Apparently, a year ago when I signed up for Direct TV they gave me the NFL package for free. If I did not cancel it the following year, they would charge me $39.41 extra for six months. I did not know I had this package last year or this year. When I tried to cancel it this year, I was informed that I had to cancel before the season started and it was now too late. I explained that I had not given permission for this package and I wanted it stopped. They said no.

I got a brochure advertising "bundled" pricing for "locked in" for two years... I signed up and nearly every month there are additional charges for products or equipment not requested... The latest is 40% increase for last 12 months. I wrote to state attorney general which said it does not have "pattern of practice... which warrant our intervention". I'll pay the bill but I am "ripping out the equipment and throwing it into the street". Its name makes my skin crawl! I absolutely remain convinced the company is a criminal enterprise which should be put out of operation.

I want to warn landlords of the conversation I had with DirectTV. I noticed 3 inch bolts, 4 of them on the very far most corner of my home next to the gutter that have been drilled through my shingles and roof that held their dish in place, holes drilled into 4 rooms from the exterior of my home. I never authorized anything to be done by them. The tents said that they owned the home, "most people will tell truth" - their words. I have no rights to a copy of the work or what gave them the right to trespass on my property, drill holes through my roof and on the outside of my house without checking public records. This is all public knowledge. I was told they do not use the Internet nor do they look up any of this information to verify but I cannot receive a copy of the work order because I was not the customer that held the account so therefore I can't Go after the tents for damaged caused to my home. I will see what rights I have for this company trespassing on my property. They also admitted that many people do NOT want their roof drilled through. PLEASE HELP ME OUT ANYONE?

Direct TV has to be one of the worst internet sites as far as trying to use. First of all you can only watch most of content in your home. I could just use my TV. Second you would be really impressed if it worked in the first place, just too many errors, too many spinning circles that never seem to load. Once my contract is up I'm gone looking for a way to get out of my contract. I've had cable and dish services, and don't let it rain, get cloudy or too much sun because direct TV goes out.

My goodness I've made some awful buying decisions in my life but none as bad as this outfit. Save yourself aggravation, heartburn, frustration and pure astonishment at stupidity in customer service by passing on Directv.

I was with DirectTV for 13 years and when I went to the Middle East my grandson changed to Dish for the Hopper. I live with Dish due to commitment issues. I do not like the Prime TV line up because it does not allow choice --- you get what Dish thinks is good to watch, but I can live with it. What really does bother me is the fact that CNN is gone - I woke up earlier in the week and no CNN. I called and the company, blamed Turner Network stating it was a price issue. The WSJ states otherwise. Now it is Sunday and still no CNN. I was told to watch other new networks and tried. However, these networks slant the news away from my desires and beliefs. I was very happy with DirectTV. If you are unhappy call and speak to the disconnect group within Direct. They will fix your problem - if it is fixable. I had always received agreeable assistance. I find Dish is not as helpful.

First off, I called to cancel NFL Sunday ticket, but of course, they offered me a lower rate that I couldn't refuse. My first bill, they charged me full price. I called and they said they would take it off on next month's bill. Next month's bill, same price. So again, I called and they said they would cancel my Sunday ticket and next month's bill would reflect that. Which means I paid for Sunday ticket full price, not the price we agreed on for 2 months, then they cancel it. Now, I have no service, missed the biggest football game of the year last night because I was on the phone with the service center for an hour trying to do tests to figure out that it isn't working. Still not working. I don't like being lied to, which I was. So, I am going to contact the other cable and satellite providers in the area and drop DirecTV. I thought Charter cable was bad, but Direct is worse.

I had DirecTV and needed to move. They charged me over $300 to move my service. They cut holes in my seamless steel siding for every room. I had a TV in then did an awful caulk job to seal those holes that were no longer needed. They change their prices whenever they feel like it. I have to uphold the contract but they can make any changes any time they like and you are forced to accept it. They can't offer you any better price until you are cancelling then they can give you the deal of the century for a short period of time. Best part of all after getting charged over $300 to move my service, they informed me my 2-year contract was starting over but I wasn't getting any introductory offer. Don't sign up with this company unless you like getting screwed.

DirecTV is involved in unfair billing and collection practices. I closed my account after 3 years of service and moved to Comcast instead. I owed DirecTV only $45 and received a final bill for $273 instead which I disputed. I was reported to collections and this has affected my otherwise excellent credit. I'm now involved in an endless battle with the collection agency, DirecTV, and the credit bureau. DirecTV does not even answer my calls and refuses to acknowledge their mistake. Check your bills monthly as DirecTV makes billing mistakes and then report to collections and try to ruin your credit. I will never use DirecTV again.

I bundled services with AT&T to include cable service. DirecTV showed up to install and said it was for my bundled service. I received a monthly service bill from DirecTV & called AT&T. AT&T informed me that they didn't have their billing system set up to receive payments for DirecTV & that it was OK for me to pay the bill. I paid the bill & 1 year later when I moved DirecTV accused me of breaking a 2-year contract. I didn't have a contract, but they said when I paid the first bill I was agreeing to a contract. Now there is a BAD CREDIT mark on me for $684.00 of Breach of Contract fines. The BBB will not help.

I've been noticing my bill being double up on. Called once over the summer, paid what owe in full. Know once again I am behind... and I know I've been paying them on time. Customer service lady just set quietly on the phone when confronted. Amazing!

BEWARE!!! Recently taken advantage of regarding a DirecTV offer that looked great. Called DirecTV October 1st 2014, excited to take advantage of their Genie DVR package deal. The representative, who set me up over the phone was amazing. She went over the package deal, and I agreed to the contract - gave my social security number and credit card info, because as a DirecTV customer, it’s a pay first, then DirecTV provides service-type business transaction. The representative explained, “But not to worry... DirecTV is an award winning company." She said with encouragement, so not a huge deal. It’s how the TV business works. Little did I know, I had just entered into my DirecTV nightmare.

You guys are incredible. I have been a DirecTV customer for way too long, and you have no record of it, even though I have a password in my log for DirecTV. I pay way too much and get real tired of you advertising a ridiculous low rate for new customers, while having us old customers pick up the slack.

Called DirecTV almost every month to have our bill revised. They overcharged us. They revised the bill each time we called and as you know, time is money and I spent plenty of time calling. .It takes time to talk to one, two and sometimes 3 rep. before someone can take care of the problem. Cancelled the service recently because we were disappointed with the reception. The screen kept on jumping and when we recorded programs, we could not see the complete program. In the middle of a movie the screen would die or jump for several minutes. The last straw was Dancing with the Stars last Monday... we could not see the program because the screen was jumping for the length of the program. That is when we decided to cancel the service.

I am so disgusted with DIRECTV. I am being charged for channels in the 500 that I never asked for $4.99 a month and I am being charged for an NFL package that was given to me at the time of sign up and then did an automatic renewal without my consent or my authorization to charge me $34.99. When I asked to speak with a supervisor he will not transfer me nor will he give me any of my credits. I hate DirecTV they will not let me out of my contract and I am being stolen from.

Since day one DirecTV never got my bill right! We had gotten the basic package, which was supposed to be like $29 a month for like the first year or so. But guess what? Our first bill was around $90! Ever since we've been paying $75-90. And the programming we got is pretty useless. There is little options here in my town, so I guess they take advantage. Every time you call they "give" us channels for misunderstandings. Our contract is up finally but we don't have a lot of options to switch providers.

Had DirecTV for 2 years. The reception problems got so bad we decided to drop them and go back to OTA, just an antennae. They sent us boxes to ship the stuff back. We would ship it back the day we got the box. Direct would say it was not received back so would trace it thru UPS and let them know who signed for it. They would then admit to having it, but would need another part, sent part and the process started over.

We signed up for Directv looking to save on the monthly cost of TV. I would NOT recommend this service to my worst enemy! The Sales Representative did not disclose we needed a DVR to do On Demand TV, so we went with 4 HD boxes. When we called in after figuring out we needed a DVR device to do On Demand we were told if we wanted to add one it would be 299.00 for the equipment that you don't own, you are renting it from them. Plus 50.00 service fee then a reoccurring charge of 15.00 a month. If we had requested this to begin with as part of the 4 devices there would be no additional charge. They are not willing to work with you, even as a new customer.

I am a Dish network customer and wanted to see about changing to DirectTV. I called to get information on prices of packages and type of equipment. I wanted to get all the details so I could share the information with my wife before changing to DirectTV. I was told they would send me an email to share the info with my wife but they needed my credit card number to put a $1.00 fee on it before they could send it. I was pretty sold on changing until they wanted money to send email. I guess they don't want me as a new customer. I have been with Dish for 14 years. Guess I will stay with Dish. That is so stupid wanting money to send me info I just wrote down as we talked. Just wanted something in black and white to share.

Very disappointed, and frustrated with Direct TV, even before I even began service with them! They deceived me twice, and totally mis-sold their services to me. I signed up to Direct yesterday, and was promised that I could sign up to the Ultimate package, and they would throw in the HBO and Showtime channels free, for the duration of my agreement, at no extra charge - despite the online promotions saying it was just for the first 3 months. I challenged the guy I spoke to about this several times, and he assured me he was right and I would have the channels included free for the duration of my agreement. When I got my email confirmation, this was not the case, and it is only for the first 3 months (DECEPTION #1). He also assured me that I would be able to have High-speed internet (25Mb and above) at my home, and not the 1.5mb DSL service they offer as a minimum (he even asked his supervisor, as I challenged him on this too, and his supervisor gave him a "code" that allowed him to look it up).

My friend moved for free, I was charged. He got a free genie extra channels and free install in every room of his house. I got one receiver that l already had. Directv sucks! So if you move prepare to get screwed by directv. And their installer was an **.

My email to the office of the president of DIRECTV: (10/20/2014 10:01 AM). "I was a DirecTV customer for a little over a year. When I called to cancel my service and request a return package for the DVR and regular receiver, I was only sent an envelope for the cards from inside the boxes. I am outraged that I paid extra for a DVR receiver for 14 months, only to be told to "dispose of it as I see fit". Why does one get charged extra every month for equipment that is disposable? Your customer service department also leaves a lot to be desired. In the 14 months of my service, I was flat out lied to, by the person who signed me up, about certain aspects of the agreement and had to call and inquire about charges on my bill almost every month. It's a shame really, because I had absolutely no problem with the actual television service, picture quality etc....I hope that the company can find a way to become more efficient and less wasteful, resulting in better rates for your remaining customers. Needless to say, I won't be one of them. Thank You for your time."

I was having an issue with my DVR and called DirecTV to get it fixed. The gentleman I spoke to offered to upgrade me to a wireless genie system rather than getting the DVR fixed. He said because of my long standing with DirecTV, I would get the upgrade free, although there would be a 2 year contract. I agreed and made an appointment for the upgrade.

I ordered DirecTV when I moved because Brighthouse did not service my new location and my mother-in-law insisted on cable... Anyhow by the time I received my 1st bill I had MANY extra charges that I was not aware of and extra packages I did not order... They fixed it for me but it still goes to show that they will do whatever for money. I canceled my services (& I had planned on paying whatever fees when I could afford it, probably tax time) BUT this company ran my bank card every day and took every dollar I had in my bank account until they got their fees... I called them about this and told them it was NOT okay for them to keep running my card and they told me oh well, that the only way they would stop was for me to reconnect my services or until they got cancellation fees and equipment fees...

We pay a huge premium price for the NFL ticket just so we can watch the Green Bay Packers games. Today, October 19, it says "blacked out". When I called them, they tell me it's blacked out because it's being shown on local networks. But it's NOT being shown on local networks. Local network took it off halfway thru the game. And DirecTV promises in their advertising, "never miss a minute of your game". I'm thinking they owe a lot of discounts to a lot of customers considering the huge price we are paying for this package...and maybe they should be subject to a class action lawsuit for false advertising to its customers.

I've had Directv for almost 10 years. Overall, the service has been decent, until now. Today is Oct 19 and the last time we had Directv service was Oct 2. Our receiver takes very very long to respond to any commands. For example: I turned on the receiver at 7:20 this morning and at 08:10 (50 minutes later) the lights are on but still no sound or picture. When we called Directv they said everyone with the same receiver box was having the same problem. They said it was a programming problem that was being corrected and there was nothing they could do AND they had no idea how long it would take. It would seem to me that if everyone that had the same receiver was having the same problem, they could post it somewhere where everyone could see it, or send an email to anyone affected. I pay an extra fee each month for maintenance and repairs. I will cancel service. This is ridiculous.

The DirecTV saleswoman convinced me that I could maintain the same low monthly rate (about $52) for three years just by calling DirecTV on the anniversary of my contract each year. Naturally, the first time I called, DirecTV pretended that they never ever heard of such a thing. My rate went from $52 to $73 per month. Also, they now claim that I am currently receiving a "rebate" of $20/month, which will expire in 6 months. My monthly bills make no mention of any rebate. Basically, they're trying to convince me that I'm still getting a great deal, even though the monthly cost is 50 percent higher than what they originally promised. I will cancel DirecTV at the earliest opportunity.

DIRECTV | P.O. Box 6550, Greenwood Village, CO 80155 - I have only had DirecTV for less than a WEEK and I already deeply regret signing up for it. I was lied to when I called to see about getting a dish. I was told that I would get the AAA discount for 20 months, even now your ad showed 24 months (first lie) and that I would also get a new member discount for 12 months at 10 dollars a month (Second LIE). That after 12 months my bill would go up to 35 dollars and after 20 months it would be 45 dollars (third LIE).

To move across street, charge $500.00 then $300.00.

DirecTV is a waste of money. It is not worth the little bit of money saved to go through the aggravation. It started with the installation of the equipment. The service rep showed up and installed the equipment. I had so many cords and wires next to my television. It was so bad I took pictures of the install. It was an absolute fire and safety hazard. I questioned the guy before he left and he gave me some bogus excuse. I called the next day after looking at all those cords.

When I got DirecTV it had already been in my home for a year under my brother's name, and I was switching it from my brother's name into my name. The salesman said I would be just month to month and could cancel at any time. A year later my bill went from $51 up to $81. I am on a fixed income and could not afford the extra $30 per month. I called them and tried to work out a different payment plan. They were uncooperative. I cancelled the service. I was charged $220 early termination fees. I called back and tried to again make arrangements to make payments. They were again uncooperative.

I HATE FOOTBALL and all the rapists, murderers, wife beaters and drunk drivers that are glorified every Sunday. I had no idea when signing a 2 year contract last October that they had given me a "free trial" subscription to NFL games, we never watch them. So, I notice my monthly bill went up to $214.00 month. I did a double take, and come to find out, I'm 3 months in to a 6 month "contract" with the ** NFL for Sunday football, to the tune of $36.00/month. What a scam! So I call of course, and the girl says, "well you had until 9/22/14 to cancel this, sorry, it's a contract with the NFL. It's right on your statement." I don't see anything on the front page of that ** statement alerting me. So, I want to speak with someone that can do something.

I contacted DirecTV for my brother who has memory issues. I specifically asked the length of time of contract and was told one year. Now the year is almost up and I called to cancel the service because my sister in Utah is now caring for my brother. I am now told there is a two-year contract and they lost the power of attorney paperwork that I had sent in when we signed him up. So, they're stating I have to resend the power of attorney paperwork and then they'll discuss the '2 yr. contract.'

We signed up with DirecTV a year and half ago. We were first promised free ppm movies with our package. It did not come with it, but we're told we could get the box for it for about $40 a month. We were also told we were getting Uverse Internet. However it turns out it is not in our area so we got a DSL line that was slow and would not work well. We changed the internet back to TWC which was cheaper. After a year our rate exploded to 140 from the promised 79. We called and found that the package we opted out of was now being charged for. We had them remove it. Then last week our rate was 159. I called and they said we were being charged for the Sunday ticket. We don't watch football! We called to cancel it and they said it was too late. We would have had to cancel it before the season started. I would have cancelled all service but I was threatened with an ETF.

Our DVR box is slow to respond to remote control commands. Sometimes it takes longer than a minute to get a response at all. We contacted DirecTV to see if they can give us a new box and they simply said everyone is having the same problem, and the engineers are working on the issue. We told them we've had this problem for months. The customer rep didn't seem to empathize with our issue and said we just had to deal with it. If we wanted to cancel the service, we'd have to pay the $20 per month fee for the remaining period of the contract. It is time someone puts a stop to business practices of this kind! DirecTV should be ashamed of cheating the consumers of their hard earned money.

From the Internet I printed out the information and pricing for the Bundle package for DirecTV and Century Link and went to a local Century Link office. The contract I agreed to from the printout was put into Century Link's computer as I sat right there and watched, without any problems. Every month I have been billed way over the amount agreed upon from DirecTV and have spent hours on the phone. They have stated every excuse possible; never received the Bundle information down to the latest, my referral credit only last 4 months. If they never received the Bundle information, how did they know to install their equipment? I was not referred nor have I referred anyone.

If you live in Philadelphia area you cannot watch any Phillie's games! Sunday ticket is worthless and a waste of money. Everything worth watching is extra or not even available. If it's your only choice it's just fair at best. Comcast and Verizon are far superior! Their customer service is horrible.

When I signed up with DirecTV on May 9, 2013 I said to them I want basic cable for the home at **. And that we use the home two weekends a month. So my bill was estimated around $82.00 per month but was $152.00 and more because they added to your plan.

I was working over the road and had DirecTV installed while my wife was home. When I got home I found wire and trash all over the yard and the dish placed in the middle of my yard. I noticed an older dish that belonged to DirecTV on the roof of my house pointing in the same direction. When I went inside I noticed trash and cut wire behind the tv. In my bedroom a hole was drilled through an outside wall, through my floor trim. The cable was ran nearly all the way around my house. I have plenty of room in my attic to run coax. Plus coax already ran to all the locations of my TVs. I was upset about this and called. They sent the same installer out and I brought up the problems. He said that was the best he could do and since my wife signed off on it I would have to pay an early termination fee to get out of it. As soon as this contract is up, DirecTV will never be a supplier for me.

Thank you very much for your email and for your time to help with my issue. I did call the number you provided below with the pin and requested to have my DirecTV contract cancelled, but no one was willing to do this. Alas, I received absolutely no satisfaction from anyone at DirecTV for what has taken place. Quite the contrary, I find your Customer Service representative (Jerry or Gerry?), and a Supervisor (Eric) to be totally unsympathetic and unhelpful in light of what happened to me this past Monday. Eric did report he would "pass along" my concerns, but said he was not able to do anything as far as cancelling my contract or waiving any cancellation fees. I was very pointedly told that my "contract could not be cancelled, and the cancellation fees will still apply should I choose to cancel my contract."

I have been a DirecTV customer for over 20 years. In the last 2 years they have really been inconsistent. I was told my bill would be a certain amount and then within 2 months the bill changed. I called to find out why, but the agent could not tell me why. For over a year, my bill was different every month. Now I am also having problems with channels disappearing and I have not changed my programming. I called to find out why, after checking their website to make sure it was still included in my package. The channels in question were listed as being in every package they offered. The agent said I was wrong. I told him he better check his website. Of course he didn't solve the issue. I have decided I am canceling DirecTV if I have to go to something as simple as an antenna. They don't care about their customers, it's all about the money.

THIS EMAIL WAS SENT TO DIRECTV. "I used your services for 10 years, my wife that is authorized to talk to you called on September 5 to cancel the account because we sold the apartment and didn't have a permanent address to move your services. The representative suggested not to cancel but suspended for 6 months. She told my wife to pay the last bill and she said she explained after pay my wife had to call again to suspend, my wife never understood this. The account was paid on Sept 10 and now in October we got another bill. My wife called and said we had suspended the account, Directv said she didn't call to suspend.

Called explained what I needed. Was told that since I was in my camper they couldn't come. Transferred me to a different department. Explained what I needed, they transferred me to a different department. This time I talked with Gilbert **. He understood what I needed, helped me set me up so that all I had to do was talk to the people to set the appointment. He transferred me, they said no they couldn't do it. I was transferred seven times then finally Cameron from Oregon finally understood me and helped me. I was on the phone with DirecTV for two hrs. This is not my only ordeal with them. I have been ready to disconnect my services because, one, they can't understand my language and I can't understand them. Two, they don't listen to you and what your problem is. Three, you can never speak to a supervisor or manager. I get totally ticked off every time I have to deal with them.

I install DirecTV and 2 days after my reception stop working, I try to call them and I was lucky 22 days after, they can never fix my problem. Want to cancel and go back to AT&T Uverse yet they charge me almost $500 so I guess I stuck with awful service for the 2 year contract or until a better company offer me free money so I can pay some of my cancellation fee.

After an incredible amount of time of being on hold with Century Link, I am then transferred to (I don't know how) but a DirecTV sales rep. who pretty much promised me a huge package for a year, and half the cost of what I am currently being a charged. Now after a very long wait time to get through (again) I am told that all the info will be pulled and reviewed and someone would get back with me within 10 Days. No one is getting back to me (a month later) the cost of TV service is even more than what I was paying with Dish. Now I am STUCK in a 2 year contract and price is about to increase after first of the year. I do not recommend this service. Will definitely go back to Dish when contract is over. Feel like I was deceived and I don't see that DirecTV cares or is upfront in their business practices.

I ask them for certain channels and I ask if they are available in my package. They said, yes they are!!! Perfect!! When I seat back relax in my sofa to watch my favorite channels there was message in the bottom on screen saying I'm not subscribed!! I call them to ask why I'm paying for something that I can't watch, they start doing like something was wrong or they act to be more specific. Then they told me that those channels are not available in my area for certain. Any reasons why they don't say that at the beginning? All they want was get a contract then if you back up you got it paid a penalty! I don't care what's take but no more DirecTV. Think twice before you get a contract with them and wish a very good luck!!!!!

I was moving because I was at the end of my lease and the building that I am moving to does not allow Dish on property. I told this to DirecTv and they told me that it was against the Law for complexes not to allow dish and for me to confront the building owners letting them know they could be fined for not allowing me to install a dish. Let it be known that I only had 3 weeks left on my contract (DirecTv) after my lease had ended. They said that it was my fault and that I would be charged a $250.00 fee for cancellation. I asked why since this was not in my control, they told me that I needed to confront the owners to enforce the law. I do not see why I, the customer, would need to enforce the law when this is DirecTv's problem and this is a legal issue. To save money I went ahead and canceled my service 3 weeks early before I have even moved to offset the cost of the Fee.

I just recently became a DirecTV customer. I had my installation and two young techs came out but they had no idea of what they were doing. I live in an apartment complex so of course they are going to have their own restrictions. Well the techs left all my wiring sloppy and unprofessional which of course I did get in trouble for. I called DirecTV to inform them. They said they would send another technician and there would be no fee. Well the day of the service, the same tech called me to inform me that they would be the same ones coming and that because they didn't have the wiring that I need, I would be charged a $49 fee. I explained that I was told different. So I called the 800 number and they can't do anything about the techs.

I changed my programing from $60 to $37 per month but my billing changed to $90+ per month. I kept calling but they said too bad, someone changed it to the 90 per month at 2am the next morning. When I cancelled my account several month later, I started to have my credit card billed even though I never gave them my credit card number. I think they got it from Century Link but I never gave them permission. They continued to bill my card till I had to cancel that card and get a new one. Very dishonest company and will never deal with them again.

I was approached by a salesperson in a department store selling DirecTV. My first question was will this work on my RV as well and I was told of course it will. When the tech came out to install everything he did not have the equipment the sales rep promised but said my main receiver could be moved to the RV and everything would work fine. He indicated I wait 24 hours before contacting customer service about any issues because that is how long it takes for the receiver to upload and update all files.

They have added charges for programming that I did not order. Then I have to call them and work through their phone system to cancel what I didn't even ask for. They offer a certain rate for a limited time, then my bill shoots up to more than double to what I agreed on. I am constantly calling them over billing and programming problems. They are never upfront over what the charges are nor the programming I will receive. I get different answers from different reps. Sometimes we have no service at all, but we are still billed. Absolutely the worst company ever. I can't wait to dump them.

I ordered Direct TV in November 2012 and was hesitate about signing a 2 year contract. I was told that I had to sign the contract in order to pay for the equipment they were giving me (Made Sense). I was told by the salesperson and the installer that the equipment was mine after the 24 month contract. Also, keep in mind that I pay a fee for each box every month and $8.00 for a warranty. Now why would you pay for a Warranty of equipment that Direct TV owns?

We contacted directv because there was a job loss and disability in the household. We were told that there would be a cancellation fee of 240. We understood that, but we informed them that we planned on returning after we would get a job back in the household. After talking with the higher ups we received a call telling us that due to us being a top tier customer for over 10 years they would wave the contract fee, since we promised to return. We thank them and the next day we received the refund on our bill plus the money for the remaining days. A month later when checking our account the 240 was taken out. After contacting them they said no one waved it. I said well "why did we get the refund our bill, and I had the email showing the refund." They could not explain the refund. I told them we were more than willing to pay when we first told them we had to cancel the service, but they said they would wave it and did. But then they took out the money without notice which caused undue hardship for a person on disability and loss of job in the household. We did not expect them to waive it, but they did and then took it out anyway. Direct TV does not practice good business practices. Do what you say you are going to do when you say you will.

On September 10, 2014, I cancelled my DirecTV account after being a customer since 1999! Due to not being able to get on the Internet with my current provider, I had to switch providers and bundle my services. I called Verizon to cancel my Internet package, they told me not to pay the bill but wait until I get a final bill as you always pay forward and the charges on the current bill were for the entire month and I was canceling in the middle. Yesterday, DirecTV used my credit card on file to pay Verizon, which by the way no final bill has been received. Please keep in mind that DirecTV OWED ME MONEY... yet they allowed another company to use my credit card to pay a bill that I have yet to receive in the mail.

DIRECTV is not fair with their loyalty customers. The last June 30th 2014, I had a surgery at the Hahnemann Hospital but please believe me it had a complication so I Had three more surgeries, the last one was on September 16th, 2014. Thanks GOD according to the DR. everything is okay. The stain that I have in my body has been removed from the intestine. Then I back to work and tried to make some adjustments to my budget because I was not working for 45 days. Although my payments cover 80%, it was not enough.

So scheduled an installment date with DirecTV on October 6th, 2014. They discounted a bunch of installation costs upfront during the online payment which came out to a total of $80 for the first month including the installation. The date comes and the Installer checks out my house which of course has not had DirecTV before. He tells me that he needs to rewire the whole house in order to complete the installation since my current wiring isn't meeting standards. He lets me know it’s going to be a total of effing $200 extra! WTF!

My family signed up for DirecTV - told the price, and the service was worse than poor. Every time it rained service went out, and then after a couple months, the price doubled. And then to add insult to injury the low life rip off artists charges 400.00 to disconnect service. These are just no different than the politicians they own - they are low life thieves. I would suggest the company be put out of business until they can practice fair business practices, and stop ripping people off. Having an attorney contact us would most likely be a waste of time as thievery done by supporters of those in power are given license to steal from working families.

My DVR started turning itself on overnight giving me a message to check my connection. The only way to get back service was to reboot. While rebooting returned me to an operational signal, my response to remote commands were very slow. After three days of this re-occurring condition, I called DirecTV customer service. After failed attempts to correct my problem, a tech was dispatched. The technician arrived before 5 pm on 10/4 attempted to fix my issues and replaced my DVR.

After 8 years, I discontinued my Direct Service account due to a job loss in July 2014. I had been a good customer, paying about $1500 per year for 8 years. They told me that I had to pay a disconnection fee of $20 month on the available contract which amounted to about $320. Apparently they restarted the contract when my husband called to ask about a receiver replacement last year when ours passed away. I paid that even though I did not think it was fair that after being a good customer. I returned the receivers and cards when I cancelled the account. The account showed zero balance at the end of August. However my September statement showed a charge of $5.99 for a movie. I called to contest and found out that this was for a movie from 2009 which they found on a card in the receiver I returned. DirecTV offers a free movie coupon every month or so, so I could have used this coupon had I known about the charge then. In any event, bottom line, the charge sticks. Additionally they have my credit card information on file and I cannot delete the credit card, so they are essentially using it as a hostage. $12000 worth of payments over 8 years and they won't credit $5.99?

I recently moved to a new location. I called DirecTV to set up service in the area. I have been a customer for 18 years. The customer service person was rude and the cost was excessive. I therefore signed up for a local cable company bundle package at the new address while keeping DirecTV at the old address. Today I called to cancel service at the old address. DirecTV did not want to take the cancellation order and did everything they could to get us to stay to include reading us the cancellation policy and telling us about early termination fees because the policy was not available in writing. The early termination fee applied because I had a new receiver put in last year. I did not know at the time that I would be moving nor was I told about the early termination. I asked for them to waive the cancellation fee and they would not so there is a $240.00 fee plus the bill. After 18 years, I have paid them $21,600 which is $100.00 a month for 12 months times 18 years. This entire problem could have been avoided and they could have kept our business IF the first customer service individual had been helpful and the cost was not so outrageous especially for an existing customer of 18 years.

Same complaint as everyone else. We were told we would be paying $34.99 (NFL SUNDAY TICKET AND CHOICE PACKAGE) or close to this for one year and after that it would only be $70! WOW!!! We are paying $70 now because we upgraded. I tell her "no we never upgraded" and she said "well you had to because the newer devices are the only ones that work". So you're telling me I upgraded, now you are telling me that I didn't have a choice and I'm being charged for the upgrade? I called twice, they tell me, "we'll pull up your agreement together", I tell her there is not an agreement in my email. The first lady says "Oh I cannot forward this to you" and she redirects the call. I literally have EVERY email sent to me except this so called agreement. It was never sent to me, so she forwards it to me, yet I cannot open this so called agreement still, because the site is "broken". So she tells me she will mail it to me.

I cancelled DirecTv in the beginning of June 2014. I moved to another apartment and had the tech come to install the dish etc. Well for many reasons I couldn't have the installation done. I cancelled and the tech took the equipment and I called to get the $108 back for the installation that never happened. I made sure I was completely paid up when I cancelled and told them I needed the installation fee back. They agreed and then come to find out I was being billed over and over again as if I never cancelled. AFTER 9, yes 9 calls trying to fix this problem I finally got my money back for the installation and corrected their billing mistakes. A week went by and I looked at my account and I was billed without warning, $198 for a receiver.

A warning to all - DO NOT SIGN UP FOR DIRECTV! Worst scammers ever! I had the free NFL Ticket Sunday package and didn't even know it. I guess it is free after a year and then it cost $260. I called to right away get it off my account and two different agents told me it is impossible to disconnect this - that they are unable to disconnect this program after the season begins and I will have to pay the four easy payments of $39.99. I never even watch football!! I asked, "How can they send a man to the moon but you guys can't disconnect an NFL Ticket Sunday package?" The very unpleasant man on the phone stated, "They didn't have a policy to put the man on the moon." Now I'm losing a 30% discounted rate for my second year of service. I am just waiting to see what scams they will come up with next. DO NOT SIGN UP WITH THESE GUYS! They will make your life complicated and trying to call them is a nightmare!! You get transferred 100x. It is awful!!

Office closed AFTER 10 pm, no help available. No TV available for the night when I got home.

First of all, customer service should be renamed "Customer apology center, but we're not going to help you." When I spoke to an operator the VERY FIRST TIME, I was very clear I didn't want to spend more than $50 a month for the service. Forget all the discounts. Forget all the promos. What was the bottom line I would pay EVERY MONTH AFTER. I was told there was no package for $50 per month, the closest they could come would be $55/57 depending on taxes where I lived. After all my discounts had expired, I got billed for almost $100. I called and complained. They dropped it to $57 and change. Next month was OVER $100. I called and complained. They said all my discounts expired. This was around February of 2014. I never got a correct bill since and when my contract was up, I told them to take there stuff back. Then they went into my account and took $140 without authorization, claiming that "It's part of my service agreement".

I called into direct tv to set up new services and the gentleman I talked to was AMAZING! I wish I had gotten his name before I handed the phone to my husband to complete everything. I called, he asked what I needed and started helping me find a package. While talking to me about what would work best for my husband and I we got to know each other quite well through chit-chat (but not so much that it got annoying or anything). We talked about football, our hometowns (both coming from small rural areas) and a few other things. I've NEVER enjoyed talking to customer service so much in my life haha. Then, we ran into a few issues, and instead of just calling it quits like most representatives I've seen, he thought outside of the box for solutions to help me. (I know they want the sale, but he went above and BEYOND!) He even stayed on the phone with us while we went to the store and got a prepaid card since I was waiting for my current debit card in the mail. I was at work when I called and he even let me put him on hold to help customers and was happy about it. He was AWESOME! Just the best customer service EVER!! I wish they had direct lines so I could talk to him every time.

My husband order the package for $69 plus tax internet and cable. Next day they come and connect the cable and never connect the internet. We call 100 times with so many people and they say that we never order the internet. Our bills was 80 dollars a month so we stop paying, now we got a bill for 966.27 dollars. Haha. The worst company in the world. They lie to everyone. Because my mother in law have the same problem. I'm going back to Dish. Have Dish for some year sure never switch to DirecTV. BAD EXPERIENCE.

I have been a DirecTV customer for over four years. For the most part I am thrilled with their services. While the packages are expensive, I feel like I get what I pay for in quality. The services are usually excellent with very good customer service. I have used the moving program which is relatively user friendly. My biggest complaint is trying to cancel my service. DirecTV makes it a royal pain to cancel.

I was kind enough to let a family member use my credit card to pay a bill. When they no longer had dealings with DirecTV they wrongfully charged my credit card for their balance because they used my card before. Despite the fact the card is in my name not theirs they took every dime they could get off my card leaving me and family without money. Unable to buy food or co pay for meds. I am seeking legal counsel through legal aide for needy families. DirecTV is wrong for this. I do not have cable nor were the services in my name. Now they refuse to refund me for services I never had! I will sue and I am calling every government official and news cast that will listen.

DirecTV is horrible. Service is intermittent and unreliable. Bad weather adversely impacts the signal and once service is restored it takes 15 - 30 minutes to get television again. Even in good weather service is poor. Given a choice between cable and satellite - I will definitely use cable.

After being jolted by yearly rate increases from Comcast I waited until DirecTV came out with their "Best offer ever" deal. After reading the offer I logged on to DirecTV and signed up which was mistake number 1. To be eligible for this deal you had to call a special 877 number. Like vapor there goes the $150 prepaid Visa card I'm no longer eligible for. After speaking with a customer service rep that was overly trained to be "sweet and caring" the end result is you're not eligible. Furthermore they tried to say I signed up through a dealer which wasn't true and they finally realized that my account was associated with the dealer that did the install. Granted it's my mistake for not dialing a number to deal with some dim-wit to order now I'm stuck because once you activate your service you're on the hook for the entire contract. There's no 30 day trial or money back guarantee. To terminate now will cost $460. All I can say is come August 2016 all their service will be terminated and the equipment destroyed. BUYER BEWARE!!!!!!!

Ordered Mayweather vs Maidana 2 - $74.95. It was never disclosed that I would only be able to keep it 48 hrs! Even though I recorded it, it erased automatically!! 2) When I first signed up for DirecTV it came with a 1 yr subscription to NFL. It renewed without my knowledge and when I complained I was told it was too late that DirecTV already paid NFL network? Customer friendly? No. 3) I have called to request a service tech and was refused service.

I called Directv to make a payment. I made the payment with a different debit card than what they had "on file", read the number out to the agent and everything. I check my bank account later and see that they have charged the one they had on file instead of the one I gave them! This caused me to be overdrawn and has cost me money! So I call them and they say they will fix it but it will take 3-5 business days before I get my money! Needless to say I am LIVID! I think they should have put the money back immediately. They debited my acct immediately, why not? Dish Network looking real good right now.

I became a customer in January 2012, which included HD DVR and 2 other boxes. In February 2013, I moved to a different address and had my service transferred. When I called to have the service transferred I was told that I was approved for a free upgrade, never told about starting my contract over. Once the service was transferred, began noticing my bill continued to increase every month, until it was outrageous.

I signed up for 1 yr. Now I changed to U-verse now they say I have 2 yr. contract and wants me pay $300.00. I still have order sheet.

I joined DirecTV in March and I thought I was locked in at a good price that they quote on the commercial. OK they left out the box fees and the Advanced Receiver Service fee for the Genie and all the others which came out to $110.00 from my locked in price of $73.99. But now I cut out both Showtime and Cinemax and my bill went up. I don't understand because I pay my bill a month in advanced so in case I'm late I'm still way ahead of the true payment day. But I cut two channels that were free but changed to fee service and kept two others.

I took a job in MN and went with DirecTV as my provider for my TV. When I moved back to Michigan I kept DirecTV because I had a 2 year contract. Shortly after my contract was up, I switched back to DISH. I returned my equipment within thirty days of the switch. Lo and behold, DirecTV debited account 198.85. My wife called DirecTV and spoke to Danielle and disputed the withdraw of funds from our checking account. Danielle told her that it was for movies that I had rented back in August of 2011. Danielle told my wife that DirecTV didn't know that I had rented them until I had returned the equipment and that the information was stored on the card. What a bunch of BULL!!! How can DirecTV do this? This was an unauthorized withdraw and how am I to prove that I didn't pay or not pay for these three years ago. I don't have my bills from back then.

I have recently cancelled my service with DirecTV. I need to be fair, cancellation itself was OK, however the problems start after they tell you that you are cleared. I sent them a check for early termination penalty around $400. The check was sent 15 days before the due date. As I was waiting for the check to clear up, they put a charge of the same amount on my credit card. I immediately called them, and they said they did not receive the check. They also told me that they put a note on my account and they will not cash the check when it arrives. Guess what, next day, they sent the check to my bank to cash it.

Recently canceled with Directv due to high pricing after the 1st year- stuck out my contract and had the exact date I was able to cancel on my calendar- called 1 at thing in the morning and canceled and then come to see 2 days later I had a charge of $77 on my credit card from Directv. So I then called in and found was informed by the first rep I talked to it was be refunded in approximately 10 business days. I explained I was no longer a customer so they have no need to charge my card & I want the money back in my account immediately- after reading from her script a few more times I requested a supervisor when she then replied with an attitude that he would just say the same thing- still requested to speak with somebody above her.

I was blatantly deceived by a third party sales company. I was told I would receive equipment, I did not. I was also told that my rate would be locked in, but what really happened is I have a 24 month contract and in 12 months I will receive a 43% rate hike. So I am stuck for a year at some ridiculous rate. The best part is when I called to complain to their "#1" customer service, I was frequently assured of how great their customer service is and they are sorry for my experience but they are unable to actually do anything. Then when I file a formal complaint, I am again contacted and assured of how great they are and told how sorry they are for my experience but again they actually "DO" nothing. This is probably the worst experience I have ever had with a company. Most companies will make some effort to make good on their mistakes, not Directv. They have no interest in doing anything for their customers, they just want every cent they can squeeze out of you. Don't fall for their crap, read the fine print.

I signed up for the NFL Sunday Ticket package on the internet because I qualified for it. I could not get DirecTV satellite reception in my area (turns out that's a blessing). The NFL Sunday Ticket package DOES NOT give you access to all NFL games. You won't get Thursday Night football, you won't get Monday night football, you don't get Sunday Night Football and you don't get Sunday Games that are nationally televised (all the best games each week) on FOX, NBC, CBS, etc. It's all small-market games. Even when a team is outside your broadcast area, you can't get some games. I couldn't get the eagles vs. 49ers and I live in NH. Basically, the only advantage of NFL Sunday ticket online or satellite is you get a few out-of-market, small market games. So, if you like the Jaguars and Miami, it's perfect for you! Big waste of money, just get the NFL Rewind and watch the games in less time!

After being a customer for over 10 years, I will cancel my service and NEVER EVER use them again. Between the SEC network Fiasco and every little rain, I can never watch what I pay for. Wish there was a negative star rating! If there is a company that has worst customer service, I am glad I have never came in contact with them.

My name is Britney ** and I am EXTREMELY frustrated and disgusted with customer service I received tonight while trying to sign on a new account. I spent an hour on the phone with an inexperienced rep who advised my card was declined 3 times for service set up. In addition, to knowing I had funds available I reached out to the bank to be told my account was hit 3 times from DirecTV totaling $633.00. I immediately grew frustrated and reached out to DirecTV new sales dept, customer service and billing in which I spoke with 3 supervisors, one from each department.

Well, one day they call me to see if I had call Direct TV. I said no, they hung up. Then one of my TV went out. I had seen it that day. I call and they told me it was the small box that goes in the other TV, not the main box. They told me I need a new one, I told I just started this about 2 months and it's already out. They said it was free but I had to pay S&H about $16.00 dollars. The gentleman that I talk to was very nice. I had Dish and I regret coming to Direct TV, never had this problem. Dish send me a remote and didn't have pay anything with them. Direct TV offers you a lot of stuff, they told me I would get 3 credits cards from them totaling about $300.00 to pay for my first bills, and then they said "no we are gonna waive $36.00 dollars of your bill but no cards," that they made a mistake telling me that.

My 78-year-old mother keeps getting calls from DirecTV about a cable service which she does not have. I have personally called them over the last few weeks to try to get this matter resolve. They lie and state that they would remove the number out of their system. Needless to say this has not happen! I have even attempted to speak to a supervisor and I am told that they are either busy or to leave a voicemail. I have even requested that they cancel the service that is connect to this number, but they told me that they couldn't if I could not verify the address. How ironic is this. If I don't have the service, how in God green earth would I know the freaking address?

Cancelled service-DirecTV charged my debit card the cancellation fee-no bill-took fee less than 30-days-month later they charged my card again for according to DD, movies I rented a year ago.....Never rented any movies. Never even received notification for these movies or a bill, just charged my card. Representatives are just rude and only know how to respond like robots-ie., it's listed in terms & conditions. Do not subscribe to this service.

Our DirecTV satellite went out about three weeks ago displaying a 771 message. We called DirecTV and after some troubleshooting and some tests on their end, we were told that a technician would have to come out, but we would have to wait about 2 1/2 weeks for this. Reluctantly we agreed as we had no other choice. The appointment was scheduled for September 24, 2014 between 12 noon and 4 p.m. My boyfriend stayed home from work that afternoon to await the technician. At 3:36 p.m. we received an automated call from DirecTV saying that the technician was running about 30 minutes late, but that the service call was still scheduled and that we would receive a phone call shortly before his arrival.

I am having the exact same experience as indicated on your most recent reviews where I was signing up for the Bundle Package through Century Link w/ DirecTV. They advertise a special on the billing statement to get the "Choice Package" for $29.99 and it includes many so-called freebies for 90 days, the NFL package for free. Well I just got my bill yesterday and the price is now $71.64. I've spoken to like 10 different people from DirecTV and. Century Link and none of them knows what's going on. Each blames the other. Now that I said just to come pick up their equipment I've been threatened that I will now have to be charge early terminations fees which total $480.00 and they will take it from my credit card or checking account.

I allowed a friend to charge a deposit for DirecTV on my debit card. Several months later they started withdrawing money in my account every time I had any money in my account. Since I rarely use my account, they had withdrew $159.76 before I knew it 5 days later. The next day they tried to remove $478.88. Yet there was no money in there. I have repeatedly called DirecTV and they refuse to give me my money back stating it is my responsibility to pay if the other person does not.

I was charged 3 months ago for the NFL package - I called and said I did not order so the very nice CS rep took it off and gave me an automatic credit but for the last 2 bills it shows a balance owed and they will not take it off!!! I am so tired of the run around for the last 2 months that I will back cancelling and paying the early termination fee of almost $300 so I can go back to Cox!

I cancelled my DirecTV due to poor service. Today I received a bill. I called and spoke to a person who agreed I did not owe any money and would put my balance at 0. She then transferred me to billing. I spoke to Ann (**), she said "yes I did". I said, "no I cancelled the first of August". My last payments were 8/14/14 and 6/26/14/. Prior to that I had been getting service billed through Verizon (they are another story). I told Ann I would not be paying and if my bank account was charged I would take legal action. A few minutes later I called again and spoke with Jordan (**). again I was found to be correct. She then transferred me to another person, April (**) she proceeded to tell me I owed the money! I do not owe anything! In fact they owe me for not having service for the whole month as I paid a month in advance all the time.

I had the worst experience today. It started off well with the chat channel giving me some phone numbers to call to resolve the 1st generation Genie freezing when I try to use it. It will get stuck on fast forward and freeze when using the guide channels. I thought I was ok since I pay for the coverage on a ghastly $400 piece of equipment I don't even own but am SO lucky to rent even after the $400 price tag each month for an addition $5.00 each one! Yeah me! I called the number 888-667-7463 and got a technical support person that said it was a known issue for 2 weeks and nothing could be done (they were working on it) but that my protection plan didn't cover this. I was stuck. I thought really? NOTHING?? ?

After 5.5 years of awful service, cancelled my DIRECTV service tonight. I guess it all started when the Installer took 11.5 hours to install the service in March 2009. I will now look elsewhere for Cable TV Service, or just do without.

I had DirecTV years ago, switched to Dish. The rental on our property also switched to Dish. The rental has since burned down. Nothing left at all including the dish that was on the roof. Turns out, the dish was the old DirecTV dish. DirecTV has put me in collections for $800 for the cost of the dish. What I think is funny is, the dish was there when we bought the rental. If you move, they tell you to leave the dish there. Also, if you drive down any back road in dirty central California, you see the dishes laying all over the side of the road and in just about every ditch.

DirecTV is charging me early termination fees. They refuse to honor that I was told at least 3 times by their reps in that I did not have a contract. On 3/22/14, I called CenturyLink (CL-acct# **) to request about their bundle package which includes phone, internet and Directv (DT-acct# **) cable. Since our family is renting a home, I insisted that the bundle was not placed on a contract because I did not know how long we were going to stay. The CL rep confirmed the bundle was not on a contract and claimed the price was frozen for one year. He also told me I was getting 3 free movie channels for three months. I declined them, but he said I was getting them anyway and for me to set an alarm on my phone prior to the expiration date so I would not be charged.

I canceled my service with DirecTV on 8/16 because I was over losing my service every time there is a cloud in the sky and my contract was up in Oct. so I decided to cut the cord. The 1st cust. Serv. Rep I spoke with hung up on me during my initial call once he realized I was canceling my service. I was called 13 times between 1:30pm and 6:00pm on 8/18. I called their customer retention dept. back and they made me an offer that was too good to be true. After over 30 minutes with the rep I agreed to the offer she made, which was my new service would be for $34.99 per month including equipment and all other charges with the exception on taxes. My new bill is now almost $50.00.

My husband has DirecTV in his name. We received a bill for our normal monthly charge that is due on Sept 9th 2014. We always pay by money order because of so many people having issues with DirecTV withdrawing money without customer approval from checking/credit cards. We got the money order on Sept 2nd 2014 and mailed it Sept 3rd 2014. Then on Sept 14th, got an email stating they still have not received a payment and that if we do not pay within 10 days of email we would be shut off. We got the money order from Western Union and when I called to check if presented for payment, it cleared on Sept 11 2014. I called DirecTV Sept 15th, 16th & 17th to find out when they will post our payment. As of today the 18th still nothing.

DirecTV did not fulfill the promised Discounts. Due to my order being over 2 different days... all discounts from my earlier call was displace and no corrections could be made. A month AAA discount was not part of my final contract. After I did have direcTV installed, I then find I need to add another $7 per month fee to insure equipment.

I was charged early termination fees for service. I was helping my son and daughter-in-law pay their monthly bills, however, when they split up, I was charged an early termination fee of $253.32, which was charged to my visa, however the account is NOT in my name nor did I authorize this charge. My daughter-in-law Erica, tried to remove my visa info on DirecTv website, but was unsuccessful. DirecTv has some kind of lock on the account to where you can't remove your credit card information from previous payments unless you add a new credit card. This is a TRAP!!!