DIRECTV Reviews

All the reps on the phone have been great. The sales rep at Costco where I placed the order should be working at McDonalds!

I think you have good support. Good work.

Friendly help. Great customer service from **! :-)

I am just really pleased with everything that I have had dealings with DIRECTV. I know I've only just become a new member again but so far, so good. Thank you, thank you, thank you!

I really enjoy DirecTV. In the past, they have been very accommodating and professional. Now that I have returned, I hope to still get the same if not better service.

I like the packages offered, and I'm giving up cable for the DirecTv package!

Installation - Everything went smoothly.

I did not make sure that I had ordered the wireless option for the extra receivers. She helped get everything set up and ready for installation on the next day.

I had some difficulty registering and had to call customer support. The person responding was very nice and able to help me right away. The registration was completed in a timely manner.

Would recommend. Very helpful staff.

I had an overall good experience even though it did not last. I will definitely be keeping DirecTV in mind for the future.

I have had great customer service representatives and just wanted to say thank you.

I have come very close to canceling all services before DirecTV came out to install. I now have to wait for Verizon to do their job.

The representative was helpful and very informative. She answered all my questions and concerns. I would highly recommend DirecTV.

Customer service was 10/10. Sales experience left me feeling deceived. Agent was either ignorant to the pricing of your product or was being intentionally vague just to get me to sign up. Very pushy to get the order, repeatedly telling me that I could cancel if I changed my mind. This was corrected the next day by Customer Service or I would have cancelled for sure.

Good, smart and courteous service.

I have no complaints with any of these people/departments.

** was very thorough on the initial order. ** did a good job on the follow-up call. ** made sure any loose ends / questions were resolved on my final call. I was VERY happy to talk with native English speakers. I didn't have to ask for anything to be repeated.

Took too long to get actual sales rep. Was disconnected or hung up on once. Then got a guy very unprofessional. I was then disconnected again . Finally got a Sales rep and she did not speak or understand English. Looked at email and the wireless set up was not on invoice. Had to call back. Got ** and he was very helpful and took care of everything. Hoping that all will be fine with installation tomorrow. This is where we stand now. Just know that ** was great and would deal with him if possible again!

Great service and happy.

Service reps are very friendly and have a great understanding of what they are doing.

The installer technician is very friendly. He helped me move my tv upstairs. Very respectful to older people like me. And he is a gentleman and very efficient. I wish him very successful in his life.

Courteous, efficient. Quick.

I have nothing as of right now to say about DirecTV. I was satisfied. I'm happy.

I have no complaints!!! Wonderful customer service. Great products for the price and employees who are competent and knowledgeable.

Very good experience. Only one issue I need to get fixed is they spelled last name wrong. They spelled it ** and it should be **.

All of the employees at DirecTV were very helpful & friendly. DirecTV also offers more for your money compared to other carriers.

Extremely happy with all of the customer service I have received so far.

Per instructions from my order placed on 5/27 I tried to request my gift card online. When I attempted to print the form as instructed my screen went blank and I could not bring the form back up. I called and was told that I would get a hard copy AFTER installation. If this is the case the screen online should state to try again after installation. I was satisfied to learn that I would be able to register later. I never give an individual a 10, 9 is my top score, no one is perfect!

Throughout I was impressed by the quality of the service. Staff are patient and knowledgeable, careful to ensure that everything is clear and all questions have been answered satisfactorily. I also needed help with a problem that was due to my own confusion and the representative was very patient and walked me through everything until we figured out what I had been doing wrong.

** did a good job with cable installation.

Order cancellation. It was easy to do and informative.

The most thing that I like about the service you get just what you ask for with no problems. Directv works with you to meet all of your programming needs even waits for you to make up mind, they do not rush you at all. What's really AWESOME IS THE PRICE OF THE PROGRAMMING PACKAGES. The only way the price will change is if you add more things to what you have. Other than that the prices do not keep changing on you every month... like other providers do. THANKS DIRECTV YOU'RE THE BEST.

My tech that came to the house did a wonderful job and was very kind and let me know everything I needed to know about my service. And I love my tv and was happy to get my tv hook up fast so I could have TV. It only took two days to get my tv up and running!!

I couldn't be more happier with the HTC, and would buy another if given a chance.

The service man was excellent and service department was very helpful.

Easy and person was helpful

My house is in the woods and I could not be assured it would work properly. My service rep was helpful and so was the technician who came. I appreciated his honest appraisal. He wanted a satisfied customer and really tried to find a way for it to work.

I called only one day before my installation to ask for additional equipment to be installed and the whole process was easy and my installer had the equipment on his truck, (even though I didn't give them much advance notice), and was ready and prepared for the changes in the install.

Initial purchase and service - all is well up to this point.

All the customer representatives and the installer were all courteous and nice! 5 stars! There was a problem understanding what my bill would be and this was previously explained.

There was some miscommunication regarding who to call in regards to internet service vs television service. Other than that, it was a very good experience and I'm very happy to be a part of DIRECTV.

Everything was just perfect. Couldn't ask for better.

He was very pleasant and knowledgeable and customer service oriented. All the representatives give excellent customer service with the exception of the agent I placed my order with, she was very friendly and customer service oriented with the exception of the incorrect information relative to on demand and the cinema kit.

Basically, pretty simple and easy to cancel, just had to find the correct number to call. Service center rep was very friendly, professional and understanding.

Very pleased with the overall experience.

I love my Directv. Everyone I talked to on the phone and in person were so awesome!

Very disappointed with salesperson. Was about to cancel order until I called the service dept and talked with ** and the next day spoke with **. They assured me of my concerns.

Needed more info on bundling with DirecTV since I'm currently Uverse customer.

New service - Just moved to Fayetteville and was looking for a reasonable cable service.

Great job, thank you.

Customer service people were very knowledgeable and friendly. Great to work with.

The customer service is great and our technician was awesome. Already pleased with the service and can't beat the price. Highly satisfied customer!

Every time it rains we lose signal. Every time it's windy we lose signal. Sometimes it's not raining or windy just cloudy and we lose signal. Never had these issues with cable or u-verse. Definitely would not recommend Direct TV to anyone. When it's raining that's when we want to come inside to watch tv but can never watch a whole program without losing signal - have to watch on computer through wifi - no weather-related issues there.

Lady was very helpful and answered all my questions.

SO FAR I AM EXTREMELY HAPPY WITH DIRECTV. I have HD TV'S in 4 rooms and the picture quality is by far the best. I also like the idea of how many programs you can record at the same time and still watch another channel. Of course I have only had it for a week. But glad I got it. VERY HAPPY.

Service was better than I expected, from sales rep to installer. I would recommend this to everyone.

Had the best experience.

Got service installed in a timely manner.

Directv is what people want if they do things right. And representatives are knowledgeable and they are there to help period.

**, who installed our equipment, was very thorough and explained very clearly to us to use the equipment. His work was very neat and he cleaned up all trash after installation.

I have previously given my comments but if it is of interest, I will do so again. Everyone with whom I have had contact has been very courteous and knowledgeable. They have represented this company. I only hope the network does as well.

I have had a great experience so far but have not been installed yet.

New service: Very good customer service.

I had a very good overall experience with DirecTV. I had 1 issue with wireless receivers......but it was of my own doing. I knocked the plug loose when moving TV back into its place........Technician walked me through it on the phone....thank goodness it was simple! Thank You for your overall service. I am very satisfied! Work to keep my prices as low as possible so I will remain your customer for years to come! Thank You.

I signed up as a new customer and scheduled the installation.

Had a working receiver in the house and could not hook it up to existing cables. Would have to replace all of the cables. There was no way he could have got to them as they were all under house with about 1 1/2 foot clearance under the house where the cables were originally. We live in a manufactured home and I told you that when we ordered it and you said that would not be a problem.

Inquiry about services available. Spoke with two young men who were great representatives of your company. Great customer service!

Although my initial order was screwed up, the next representative was very accommodating, and gave me a ton of credits to make up for the inconvenience, etc.

I'll be short and to the point. I have been with DirecTV for about a week and already I'm loving the great customer service.

Program packages available with Verizon bundle were explained clearly.

Two hours late to install.

Well so far I'm happy with DIRECTV - have no problem right now, I hope I done the right thing. My sister like you guys very much so I have to see.

Everything was good. Had to be transferred many times to get things taken care of, but everyone was polite and helpful.

** the installer was very friendly, professional, and willing to come back same day after misunderstanding w/ DirecTV.

Verry helpful. Everyone was friendly and acted like they knew what they were doing.

Good experience!!

Canceled order because need faster WiFi. Fiber optic did not go all the way to my location.

Well, I'm a new customer and overall as far as my service I won't be able to tell until I get my first bill but as far as speaking with a representative they make me feel very comfortable and assure that everything will be fine.

I am a 70 year old widow who much appreciated my representative's patient service. I am totally overwhelmed by the amount of details involved in choosing a package & getting all pertinent details about pricing, cancellation info, etc. I am hopeful installation this Sat. 5/30 goes smoothly & that the quality of HGTV meets my expectations.

Salesperson didn't do a good job but customer service department did and way better.

Very quick. Same day installation.

It's good service for a fair price!! I would highly recommend. Super easy and cheap.

Basically, I was not in the building and the technician installed the equipment where he shouldn't have even though the landlord told him not to. As a result, not only we can't get service but we also have to pay a cancellation fee of $460 for one week of service. Guess what, I am filing a case at the small claims court. Stay away from DirecTV.

Both the salesman and service rep were good. Both knew the product and answered any questions I had. The salesman was a little pushy on the sale for my taste but working in sales I know he was just doing his job. The service rep was awesome because she also knew about all of the packages and gave me great reasons to stay but it was a decision I had to make with roommates and later in the summer, we may end up going back to DIRECTV and if that is the case, ** will be a big reason why. It is nice to have customer service reps who are approachable and informative and she was both.

I was confuse about my new service with DirecTV, I called and ask them. They transferred me to **, and specially thank you ** who explained every details. He very nice and very helpful. His customer service, outstanding.

New service - The reps I spoke to were helpful and informative.

They was very helpful in getting me set up for service and they were on-time with everything.

My experience was outstanding from start to finish. Could not have been better. I'd highly recommend. All of your company's representatives were very good and a pleasure to do business with.

Everyone so far has been terrific in helping me, and very knowledgeable.

I decided not to proceed with your service because of the limited locations for the dish at my condo, but everyone I dealt with at DirecTV was great. When I move I will definitely switch to your service. Thanks for your cooperation.

The screen on TV look good. The only problem is I need the wires shorter. And remove the wire from the old service.

From the very first call to DirecTV, I received great customer service. Every question was answered in detail. And repeated if needed. ** installed my DirecTV and went through the remote and showed me how to use it and tape shows. He was very polite and very patient. Great customer service. I WILL DEFINITELY RECOMMEND DIRECTV TO MY FRIENDS AND FAMILY. Thank you.

The representative was very helpful. Answered all my questions and also took care of my problems.

Job well done.

When I signed up for DirecTV I was not informed that it is a 2 year contract, which I had specifically ask not to have. When they sent me the customer agreement, it also did not state that it is a 2 year commitment (even their new customer agreement does not state this). It is hidden in their equipment lease agreement which you have to click a link from the customer agreement to access. The equipment lease agreement says the early termination fee is $480.00 if you have DVR/HD and $240.00 if you have basic receivers (which is what I have).

First lady was loud and talked fast. I felt she pushed me. Last lady was great. She cancelled my order with a pleasant ending.

My experience with customer service was great.

Fast and easy very professional personnel.

Very satisfied with the result. I will recommend your company to family and friends.

All my questions were answered to my satisfaction. No issues with any contact with DirecTV representatives.

I decided to remain with AT&T U-verse and your last representative accepted my decision. Thank you.

Overall I am very pleased with my experience with DIRECTV and I would recommend DIRECTV to friends and family.

Placing and canceling the order were positive experiences. Asking for details and clarification were troubling. Agent would talk over and make up answers that I knew were untrue or at least skirting the truth. All issues became moot when I was advised I had to go to a specific company - MDE - to order.

Customer service was great. Only problem was trying to bundle TV and internet.

First time we have ever switched providers and we wanted to make the right decision and do what was best for us. I like watching tv and I wanted to make sure I was doing the right thing. I have to live with this choice for two years.

They are well trained.

As a new customer coming away from cable service of several years, I was happily surprised at the kindness I was shown throughout the process of setting up my new account. It was wonderful being treated like a person rather than just another account number.

The 2 men that came out to install our DIRECTV were professional and very helpful. They went out of their way to make sure we understood how to operate the equipment.

Both customer service reps. did an excellent, courteous and professional job.

We were told on the initial sale that you had bundle partners in our area, unfortunately the only one you have is Verizon, and not the others that we were told. We've signed up with hughesnet as we were told they were one of the bundle partners in our area. They are not so we were unable to get a bundle discount. ** went above and beyond and gave 50.00 off Of our first month's bill. Although it is not even close to what we were expecting to save with a bundle package, it is very much appreciated. The customer service was flawless.

I am so excited to be getting DirecTV installed tomorrow... I will be getting NFL SUNDAY TICKET MAX and 3 FREE MONTHS OF HBO.... Plus DVR and HD with Choice package.. I love to watch TV and this deal blew me away (I am a new customer).

I just added DirecTV. I have had a good experience overall.

Good job. Everything is excellent.

So far DIRECTV has been very professional. An initial response on quality of actual use is not possible at this time. The initial sales call was based on offers from the mailer I received. The sales experience was excellent until extra fee(s) were added. The service call is what I am certain customers always expect. Very professional, as was e-mails following the service changes, which based on my needs, actually saved me money and educated me on differences in different available services. I hope installation and viewing are as smooth because the alternative is no broadcast TV at all. I am happy my neighbors have so many DIRECTV connections!

** was very helpful and solved my problem.

I called to cancel my order however the rep talked me out of it. And I'm happy with that decision.

** was awesome!

The experience has been awesome from the start... placing the order... very helpful. Tech who installed my DirecTV was awesome, professional, efficient and very helpful. Follow up for letting my brother, who recommended DirecTV as well as myself have a $10 off. That was a nice surprise. I would definitely recommend DirecTV. They truly believe in customer service.

I look forward to DIRECTV service overall.

Very pleased so far.

Getting started with DirecTV was great. You gave me a great promotion, got me service right away and were very knowledgeable about your product. Will refer you to anyone looking for great cable service.

The people I talked to were very knowledgeable about their products!! Very happy.

All experiences I've had so far have been informational, professional, and friendly.

Satisfied Customer. Very good experience.

I have had two great interactions with your company. ** first took my order and made it a pleasure. Then ** helped me with an issue after that when I didn't remember how much my bill would be. Great people.

I ordered DirecTV over the phone. The order taker asked which channels I watched. I told her the 4 channels I liked, she said it came on the package. I ordered. Our installer ** came a few days later, and hooked us up. He is a great guy. He hooked us up, told us how to use it. I showed him we were Not getting 1 of the 4 channels I asked for. He apologized for something he didn't do. I felt angry because I now have to pay more money for a channel the Order Taker said we would get; however, I feel Blessed we had a great installer who had to fix it. Thanks **! Boo order taker!!!

Was extremely satisfied and felt very confident on changing internet with DirecTV.

Thank you for the quality of professional service in your representatives.

Directv turns up the volume on the commercials. Their reps admit it. I found out that Directv has the FCC in its pocket. When I filed a proper complaint with the FCC, they rejected it saying that I needed to get other info which I had no access to. Also, when you call customer service to get help on something that is not working right, they sometimes transfer you from place to place, and then just cut the connection.

I don't like to be asked a lot of questions. I want to tell you what I want and you tell me what is available. I don't like to haggle so don't try to haggle with me or I will hang up. The last one I talked with helped me without trying to sell me more than I wanted. I appreciate that.

Customer service - Good product knowledge, easy to understand.

Thank you, I was satisfied with everyone I talked to.

Everyone I dealt with at DTV was very friendly and helpful. The experience was a breeze and pleasant.

Everyone, and every phase of the process was positive. My past provider could learn a lot on how it is done.

We rescheduled installation because of a schedule conflict on our end. The process was simple and easy. We got to choose a new date and time. If DirecTV continues to give us more than we expected, we will be ecstatic. If Direct continues to talk to us as if we are friends, we will continue to be friends.

My installer was fantastic. My house is a older house that was owned by people that ran cable very funky. My installer straightened it and made it work the best it ever has. Thank you for your dedication to doing a great job.

DirecTV is the worst!!! We got it installed in October and it does not work!! We had to take two whole days off of work for a technician to come out and "fix" our problem (not including the day it got installed) and it was never "fixed". There were many times we did not get service and had to go days without tv but still paid the bill. There was no reason for not getting the service (storms, not paying, etc.). The best was the day the tech came out to fix the tv, left and the tv still did not work. We would keep getting numbers that said the satellite was out. We pay for service that is not given to us, and promises are given that are not kept! Horrible service!!!

From the first call to order service to the installation it was a very easy process.

The customer service specialist walked me through the ordering process and answered all questions completely.

I'm moving from my apartment of 6 months not because I want to, but because I have to. My apartment is infested with bugs. I was able to get out of my lease because of this so I needed to transfer my DirecTV to my new address. It seemed simple enough, but when I called (you cannot do this online apparently), the representative (**) was pleasant enough at first but once she noticed my frustration, she became condescending and rude. I asked to speak with another rep and she said no. She said I needed to call back. She said it was not possible to speak to a supervisor. So I call back and speak with another rep who tells she is sorry and that she can transfer me to the moving dept to transfer my service. I was assisted by a nice rep BUT she couldn't hear me. I had to scream my info. I was calling from my office (land line) and asked her to call me back or transfer me and she could not.

Due to problems that came up, had to cancel. Will sign up with DirecTV at future date.

I called 3 times for clarification on prices and who is responsible for equipment problems. Everyone was very helpful.

** was very kind, professional and knowledgeable. Thank you **.

I wanted to sign up for 1 more DVR device and was told all about the Genie. The guy told me several times it would not change my monthly bill but just the price for the extra TV. I made him repeat it on purpose. I was also told "no installation fee" several times. I was charged an EXTRA TV that I did not have AND an installation charge. I called to get it resolved and the lady told me it was and even gave me my new price. I still have a charge for the extra TV and installation charge. She made no changes. Including the other charges during set-up they tried to charge. This makes 4 times they lied to me.

New service - so far so good.

Enjoyed the phone call. Was American, I could understand Him.

I chose DIRECTV as I have several friends who have and have witnessed their experience which has been much better than with cable or dish tv. I have one friend who has had DIRECTV for many many years and they only lose signal in the very worst of storms. Very reliable service.

When I signed on, I inquired about the use of a dvr receiver but decided to possibly upgrade later after being told by the sales rep and installer that I could upgrade at any time and that I would be paying only a roughly $8 a month fee. I decided to upgrade after about 3 months and then found out that I would need more equipment totaling about $250. They would not budge on it. I called about this issue two more times but to no avail. Today, I cancelled and they finally said they would upgrade me with no equipment fee. I told them it was too late. I had tried to correct this issue three times and I have already installed their competitor. I owe them $20 a month for the year or so for not fulfilling my agreement.

I asked to have my services turned off because the prices went up so much. They shut it off a day earlier than they were suppose to. I checked my email and I had received an offer for a discount for service, offering me $200 cash back and a discount of $43 on the Ultimate package, all movie channels free for three months, and free sports. I called them and they told me that no such offer was available. Upon doing an internet search I found many people got this offer. Some people even scheduled disconnects just to get it and did get it. I honestly disconnected and got an email with the offer and I was told no. My account was never late and I was a good honest customer.