QuickBooks Online Simple StartConsumerAffairs Unaccredited Brand
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QuickBooks has one of the worst customer service I have ever received. When I needed help with payroll I called and they told me I would have to pay a one time fee of $89 before anyone would help me and I already subscribed to the full-service payroll. I constantly had to make the same changes because the changes never saved like they were supposed to. It automatically ran payroll and overdrafted my account. And when I tried to unsubscribe from QuickBooks it would not let me, I ended up having to email them and let them know that I am trying to cancel it.
For over 2 months I've been on multiple cases that are supposed to be fixing the issue with several banks that I have that are stating they are importing my transactions, but nothing is importing automatically. The system says it's working and it's not. I have to manually import several banks (Chase, Amex, Capital One, UFCU, Discover, BofA) with several accounts to be able to both reconcile and categorize. I'm very frustrating that after 2 months, nothing has worked and now I'm being told that I've not been added to these 'ongoing investigations' with their engineers. I'm about ready to find another service and start all over.
Just wanted to say THANK YOU!! To all of you who have written comments... sadly I've just found this site, (page 12 of my browser) and so so so wish I had found it months ago, BEFORE I talked my friend and first client into switching from Desktop to Online. Mistakenly, I only skimmed the "benefits" of Online QB, seeing that it met the requirements that I've used for over 10 years in the Desktop versions of 2008 to Enterprise. Can I just say OMG! QB Online is horrible. Knowing what to expect from the other versions, I just thought the online was going to be the same as desktop just with different wrapping paper. NOT. Every module, has some major things missing. There are so many things the other QB versions have that I love, but only one, that QB Online has that is actually of value.
You guessed it, the ability to share data remotely. I'm fairly certain that no bookkeeper has ever reviewed this product for practical use. It's a bookkeeping nightmare. The list is endless. So in short. Maybe QB should read the reviews real people who've used the product and FIX your product ASAP! So, to all you peeps thinking about changing from any version of QB, even if they don't support it anymore or add updates to your version. You're still better off using what you have, than switching. Don't!! I repeat, DON'T use QB Online!!
1st you'll be frustrated, then you'll think you're stupid and doing it wrong. It's so un-user friendly, you'll just get pissed off, realizing that you wasted the equivalent of a week's vacation, figuring out how to cram an elephant in to a carry-on bag, only to realize that... (spoiler alert) you can't. So if you found this site, Congratulations! But more importantly, take the advice of the people in these posts. They know what they're talking about. Please don't waste time, energy or money on QB online, life's too short.
I called to question a yearly charge on my account from QuickBooks payroll. I was aware that they charge a monthly fee, however, I was unaware that they also charge a yearly subscription fee of 450.00. This all in addition to buying the initial program. Now, it is time to upgrade, and after paying 450.00 in January, I have to pay once again. I was transferred 3 times, and finally got a person who somewhat explained why I was charged. However, they could not help me choose what to do next as far as upgrading. To make this experience more frustrating, the person's accent made it pretty much impossible to understand. I am so irritated after this experience. Fed up with talking to computers and people I cannot understand.
QB uploaded historical information and there was a problem with the information that was uploaded. When we tried to resolve it with them (As we could not make an adjustment to the historical information) they kept making incorrect entry after incorrect entry. This went on for three days. After this, we asked them to reverse everything that they had done and that we would just make offline adjustments as at least the base information made sense. After all their adjustments, the numbers no longer made any sense at all. Their solution at this time was, "No we can't do that, can you send us in a spreadsheet". DO NOT GET THE ONLINE version. They control it too much and when they mess it up there is no accountability!
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After hours on the phone to resolve a problem with their system, the problem was not fixed. Their solution was for me to call back later and get a different rep to help. When I asked for a more experienced person, they said they can't transfer, I have to just call in. The problem is one has a problem plan on hours to resolve it, and as in my case it may not be resolved. They are very quick to collect on the 5 accounts I have with them and to raise prices.
I have been trying to use QBO for almost 2 months and it has been nothing but a disaster. I have been on the phone several times with support people and I'm there for HOURS. All support people have accents and sometimes I have known more than they did. We consider this move to online one of the biggest mistakes we ever made and are today trying to move everything back to the desktop. I've already been on the phone with a tech remoted in for 1 hour and 20 min and we are no closer than we were at the beginning of the phone call. I fear I'll have to re-create every entry that I've made rather than try to migrate the data back to the desktop version. I would never recommend this version to anyone with more than one employee and nothing but the simplest of required bookkeeping.
They have messed up my payroll withholding taxes. I wanted to cancel my subscription and requested a refund. They said they cannot and will not do so. I now have to contact the IRS and IN Dept of Revenue to straighten out my taxes that QuickBooks messed up. They had me on the phone 2hrs 33mins 17seconds to still get them wrong. I'm currently on the phone over 30 mins trying to cancel my subscription.
So, QB Online did an update that toasted our saved CC info for our clients. Contacted QB Customer Support and their solution was to have our bookkeeper pull up our manual files and re-enter the correct CC info for all of our clients. When I asked if QB was going to reimburse for this, total silence. Beware!
If you think QB Online is like QB Desktop, you've got a ugly surprise! It is very user UNfriendly. I've used QB Desktop for almost 20 years and I have a hard time figuring out how to navigate. Can't print reports that I'm used to from Desktop, can't print a W-3 (?), have to export some reports to Excel to print. Ugh, the list goes on and on. I work for a CPA and thankfully only one client uses Online. I would never recommend it!
Can't trust my books - Transaction in the bank are register in duplicate. There is no documentation given really. You have to search yourself on Youtube and listen to them and hopefully they will answer your questions. The client service is long, slow and not very experience. On top of that, they don't know much about accounting. Good luck and be patient.
Multiple issues. Most recently while trying to prepare 1099 forms the report failed to pick up multiple transactions and report totals completely different from detail provided. Had to spend three days researching and combining multiple reports to get correct data. According to support they were aware of the problem but could not fix it. Today trying to use authorize.net to sync transactions. Failure on QB end to process. According to telephone support hold time would be a minimum of 17 minutes. Constantly have failures that support has no clue how to fix.
I've been using QBO for 2 years now after using desktop versions for 18 years. Seems the last 8 months are not reporting income on the profit and loss reports. I've tried to add income account from several places like from invoice, chart of accounts and product and services and update just one invoice to see if it will now report income, not!
Strangely, if I put the income in the parent income account in invoices, it shows up on P & L and lose it again after I create a sub income account, no different from the others in the past. In the Sales by Customer Summary reports, it shows all clients amounts that have been paid but does not reflect in P & L. Strange. Why? I called QB support, on hold for 40 mins, got hung up while I was explaining my issues. Did they not want to hear it? Paying $15.00 monthly for simple online is pretty expensive considering I've spent tens of hours trying to figure this issue out. I've tried to research for the better alternative but don't know where to start.
For anyone making a decision about going to QuickBooks Online (QBO), don't do it. Their reports are not accurate, the number and user-friendliness of the reports is VERY limited, there are times that their server is down, you can only have one QBO window open at a time, their support response to difficult issues is "QBO doesn't offer that", support hold times are hours not minutes. Since there are times their server is down and your data is NOT your data; it is their data; it resides on their server, not on your computer, you are dead in the water when their server is down. You will pay more and receive less than if you purchase the Desktop version and upgrade every 3 or 4 years. AND the data resides on your computer. You are not at the mercy of their server.
I tried to purchase the online version as opposed to going to the local office supply store and paying $200++. Their system could not send me a confirmation email and without the confirmation email I could not set up my account. When I drew the company's attention to the matter they could not help me. When I asked for the order, that I had just placed, to be canceled they said that they could not cancel my order and they told me that I had to call customer service. So I called customer service and the hold time was 90 minutes long. This company's online purchasing option needs to be shut down. It is a total rip off.
We wanted to create an account with QuickBooks essential. They wanted us to call back with a case number. I wanted to call and find out which information we have to make ready before calling them as a company owner is too busy. I waited on the phone 30 minutes. Then they didn't give any info and wanted us to call back. We called back and waited another 36 minutes. It was a conference call and lady said she needed to talk to the owner privately. It was a conference call and of course, the call ended without help. I called back again and waited 15 minutes without an answer. Finally, I decided to cancel our subscription. I wonder what we will face every time we need to call customer service once we set up everything? Better to have easier company. PS: They even don't have "We will call you back" option. Make wait you more than 1 hr.
I called customer service and the woman was very friendly but would not offer any discount whatsoever even when I mentioned the 50% off stated. She said there are no discounts offered for repeat customers. I am the most upset with a company I have ever been. I will be moving my service over to a company who cares about their loyal customers. I was so happy with QB Online but will now give it the 1-star rating it deserves for raising my annual rate from $199 to $240 to $375.00 in one year. That is a 60% increase per month and you should be ashamed of treating your customers this way.
Quickbooks Online (QBO) is great in theory, but the practice is another story. I’ve been a QuickBooks Online customer for four months now, and QuickBooks has been down for two of those months. If the software functioned properly, I would not have to spend much time going through my transactions. As it is, I spend over 20 hours a week fighting QuickBooks. Currently, you cannot match bank transactions to bills. The entire function of accounts payable is down. QuickBooks is completely useless, and on top of that a waste of your time. I might as well not have touched QuickBooks at all because I’m right back where I started. You have to spend over an hour on hold waiting for customer service to answer your call. When they finally do answer, they acknowledge the issue, apologize, then say that they don’t know when it will be fixed, but there’s nothing to do but wait until they fix it.
I am a couple hundred dollars poorer and a couple of months behind because of QuickBooks. I’m a veteran user of the desktop version of QuickBooks, but Intuit should separate themselves from this ** show. Worst product and customer service. I wouldn’t go back to the desktop version now because of how I was treated at QuickBooks online. I have talked to dozens of people who have given up on QuickBooks, and I’m one of them now. I plan on telling everyone who will listen to me that QuickBooks online is a huge waste of time and money. If they can’t get the basics to function, I’m guessing that their security is also subpar. SAVE YOURSELF!! Go with any other accounting software. Intuit has gotten so big that it doesn’t care that they’ve become terrible.
We've been using the Online version for 1.5 years, with no problems and actually liked the ease of use. Then suddenly a message appeared that our company will be deleted Dec 2018. After numerous unsuccessful conversations with your company, the issue still isn't fixed and we can not access our information - bills, invoices, payroll, NOTHING! We have been told it could take up to 30 days to figure out as no one at your organization can help us, Really?
We cannot run a company with no accounting software! We need immediate assistance and none is being offered. If this lackadaisical attitude is the norm, people need to be made aware and make an informed decision on using your program. It's been 2 weeks and this is completely UNACCEPTABLE! Brett in Utah has been the only one that has been helpful. He is the only person that seems to understand our urgency and is trying to help but has been unable to figure out the issue. John-John and Brain, managers from the Florida office have been, to put it kindly, useless! BEWARE of this program and overall incompetent customer service and management.
I found that QuickBooks Online has proven to be a subpar that missed the mark of both ease of use and comparable desktop capabilities. With that said, the continuous marketing of this system to the public is negligent at best on the companies part. I believe the company needs to turn its attention back to improving QuickBooks Desktop. Continuing to mislead customers is neither responsible nor sustainable, I would hope that the company would find its way soon.
What is happening to QBO? There are many frustrating issues they are in complete denial of. Namely, very slow to load, blaming the customer. It's how the pages load that make it slow, not our internet service. Why does the invoice repeat the customer’s name every time you modify the receipt or invoice? You can't remove it without it re-appearing again. Whatever is happening with them, they are not being up front at all. Except when it's time to pay the bill. They know how to be straightforward about that. Very disappointing.
I have used QB online for 10 months and it is a nightmare. Cannot even print a check with invoice payment information. Sign in is inconsistent. Cannot charge late fees automatically - only a manual event. This program brings you back to the stone ages.
We signed up and the migration was horrific. There were invoices that were missing in the migration and when I advised QBO the answer I received was, "How do you know?" Are you kidding!!! There is no responsibility on their part. There is no way I will have CRA come after me for their mistakes. I also signed up for payroll however never worked from day 1 but they still charged me even after I have had several complaints about it. Their best solution was for me to do payroll manually until they could find the fix for it. I don't have that kind of time when you are controller for three companies. I'm very disappointed not only with the product but with their service also. They claim they call you but I'm generally not in the office at 2 am EST. Seriously think about this.
It is nearly impossible to get a resolution in under 1 hour and making at least 3 - 4 calls. The calls are answered in the Philippines and while they are very nice they have no idea how to help you. It's so annoying. I'm looking for a different solution for my payroll.
We couldn't get client payment processed, called over 7 times, lots of transfers, convenient dropped calls, different explanations every time. Calls go to India, they can't provide reason why payment wasn't processed, can't disclose reason, another, info was entered incorrect, another, won't work with that brand of card reader (now won't work anymore), etc. Ask to be transfer to a supervisor, they dropped my call again.
Quickbooks takes WAY TOO long for any and ALL updates and costs MUCH too much. ZERO value for the money! I have been waiting for an entire month, for one simple update, our state has increased the state's withholding amount. Not too difficult, right? Except these guys have it locked into a field that I cannot edit myself. I have to create a separate deduction to withhold the right amount while waiting for the UNprofessional "professionals" to do that ONE job I pay them for! DO NOT buy Quickbooks, if you are not already locked in! Your money is ever so much better spent elsewhere.
Quickbooks online has got to be the worst. It's extremely difficult to navigate, but once you get that down, it is extremely time consuming to make adjustments for your client. It stops working all together it seems any time after 5. I hate hate hate QuickBooks Online and most likely will not accept any new client that uses the online version. If you delete a vendor, it's gone forever. If you have issues with AR/AP accounts, not possible to correct. If you need S Corp shareholder health insurance reported correctly on your W2s, forget it. If you need year to date info to run an estimate for quarterly tax payment, QuickBooks Online is as useless to find the necessary information. It's a nightmare. I plan to sell desktop version to any client using online or contemplating collecting same monthly fee that Intuit collects just because it waste so much of my time.
Don't rely on QuickBooks for your payroll. Unless you've got a VERY straightforward payroll (there are ALWAYS exceptions so beware!), there are many things missing or they're just unable to do it and seemingly shrug their shoulders or laugh... and the answer always is they'll put in a case for it. The vacation accrual is WRONG. They say it's calculated on HOURS (which it should NOT be), but THAT's not even correct because the vacation calculation should include (as per CRA) STAT hours but it does not. Also, if you have someone who should not pay tax, it's a MANUAL adjustment every time. WHATTT? Don't waste your time with QuickBooks Online. Just awful.
My company has been using QBO for at least five years. It was difficult at first to use a watered-down version of the desktop application, but all partners are in different parts of the country and we gave up function for accessibility. This has been the biggest mistake our company has ever made. Each update (forced upon you) is a nightmare as simple functionality dwindles with each one. For example: today I am prepping to pay my vendors for projects completed. I have five invoices to enter, 10 to double check for entry errors, and three to simply adjust due dates. This should have taken me about 20 minutes. Took me hours. I clicked on the vendor register, a tough thing to find as they have recently buried the vendor register more than three clicks away from where it used to be five days ago.
Once I get to the specific vendor record, there's no due date column, but then I didn't expect it to be there - THAT helpful information was removed about five updates ago. I click on the option to add the due date column to the register, something you have to do each time you click into a vendor register because the columns reset if you move to another vendor record (A myriad of more patient users have asked: Can this be fixed? The QBO experts poetically respond, and I quote: "Nope!").
Persisting, I tick the box to add the "due date" column. The column briefly appears, VERY narrow, but then is gone. I repeat and get the same. It bounces in and I see it, but it's gone in one second. Yes, you understand me: the OPTION to add the column is supposed to be there, but it just doesn't work. At first I thought it was a browser issue, but I discover the error occurs in each browser (And get used to the fact that no browser works consistently, so you will have to be in Edge to work in vendors - but move to Chrome for bank recs. Firefox works best to cut checks. Oh! and don't forget to clear your cache often!). Seriously, I have just been trying to edit or enter 17 invoices - that's it. This is merely an example of the greater dysfunction of this program. Can ANYONE recommend a different online accounting program?
Please - save yourself - do not under any circumstances use Quick Books Online. Buy the real desktop product if you must but you just cannot count on the online program to work consistently each time you log in.
I mistakenly signed up for a three year contract with QuickBooks payroll after using this for one week. I found out this was not a fit for us. Now QuickBooks will not let me cancel without paying a $199 early termination fee. No consideration given. Very disappointed in this company. They would rather make $200 than have a satisfied customer. Lousy customer service.
QuickBooks Online Simple Start expert review by Shelley Elmblad
QuickBooks Online is developed by Intuit, a long time leader in accounting software for small- to mid-sized businesses and tax software. There’s a 30-day free trial with iOS, Android and Blackberry apps.
How much does QuickBooks cost?: At $12.95 per month, the Simple Start version is a low-cost way to send invoices and have access to a good set of small business accounting features. If a business eventually needs more features, it’s easy to upgrade to higher versions of QuickBooks for $26.95 to $39.95 per month, and $39 per month for payroll services. To accept invoices, you need to use Intuit Merchant Services for $19.95 per month plus per transaction and other fees.
Signing up: When you sign up for free trial, it’s strongly suggested you should add payroll service. Look for “continue without payroll” button if you’re not interested in that feature. An upgrade to a higher version for another $14 per month is required for recurring invoices.
Grows with business: If your business grows, you can add the ability to manage and pay bills, have multiple people use QuickBooks Online simultaneously, manage payroll and add inventory management features.
Easy to use: QuickBooks Online Simple Start is very easy to use with intuitive tabs and graphics and was designed for people who are new to online billing and invoicing and accounting in general.
No limits: Send unlimited invoices and estimates.
Best for: self employed, independent contractors and mobile professionals.
QuickBooks Online Simple Start Company Information
- Company Name:
- QuickBooks Online Simple Start
- 2632 Marine Way, Mountain View
- Postal Code:
- United States