QuickBooks Online Simple Start

Money that a customer paid me is in review with the Quickbooks team for 20 days and still going. The amount isn’t over a 1,000 dollars. I have called multiple times, but they keep saying the funds will be released but they have not. They also charge outrageous fees when someone does a card transaction. They are money hungry. Do not use them for business purposes if you want your money.

I have been using QB desktop for Mac for many years and with the discontinuation notifications constantly being sent, I thought I had to switch to the online version. I reluctantly did... what a disaster. It was a huge downgrade. Many features on the desktop version necessary to my business were not available. Very difficult to use, not user friendly. After many calls I found out that I could just upgrade my program to the 2023 desktop version that is fully supported and QB has no plans on discontinuing that product. Why is this information kept secret?? I canceled my online subscription and upgraded to 2023 desktop. Stay away from the online version, it's awful.

Using QB for Mac Desktop has been infuriating. From not being user friendly on so many computer standards, to not able to convert a windows file to a Mac file, or QB for windows Enterprise not able to convert to Mac.

I have had Quick Books for years and this year they changed to subscriptions system. I paid for the year and the system keeps asking me to log in and verify subscription. I called and asked why do I need to do that? I have paid the year. They said it's our system and I need to live with it. Putting aside their system software flaws that we have to keep dealing with, now we need to bring our secured system online every time we need to check or run a report. They did the subscription service to make more revenue, but it has become a lousy system. With them being almost a monopoly I hope the regulators will take a look and get them some competition to drive down the cost, better customer service and open other options.

I tried QuickBooks free trial with payroll. 2 weeks in I knew it was just too much for my small business right now. So I called and canceled. Since then I have been charged for 3 months straight. They keep saying they are going to credit me since I did not use their service and now they say they can't give me back a payment because it's been 3 months? I have spent over 10 hours and about 3 months trying to get my accounts closed and my money back and they just can't/won't do it. Very disappointed in the lack of hospitality and ownership of this company. Be aware I have tried on numerous occasions to speak with the boss however no one at customer service will let me. I was planning on using them once we grew but not anymore.

Find another accounting software. The customer service is among the worst we have ever encountered. They completely high jack your company. We have been shut down several times because of changes that they made and neglected to inform us. They tried to force us to go to the online version. It’s extremely difficult and completely different than the original desktop version. If you insist on going back to the desktop version it’s difficult because every person you talk to in their computer support tells you something different if you can understand them. If you are just starting a business, find something, anything else other than Quick Books.

I have used Quickbooks for 8 years at the same annual price. Now all of a sudden, the price doubles for no apparent reason, no additional services, and same crappy environment. I will be evaluating other services this year as this will be my last year on QuickBooks. It’s absolutely appalling to think they would do this when so many small businesses are struggling to even pay rent. Profit this year does not equal profit after this year. Very poor decision.

We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring - This was useless. The customer signed a registration document. We verified her ID and we have her on video in the reception. None of which mattered! She still got a full refund and we get dinged with fees for the courtesy of her staying here for free. The system supports criminals.

I am a Quickbooks user as well for years and they are now trying to extort me out of almost $2,000 more to do my account reconciliation, which has always been part of my account and are trying to claim it never was. It's been part of my service since the beginning, two days ago the scam was my server expired and they wanted money for that, today they say the server and cloud are part of my account but now the only accounting service I have is now not part of it. These people are crooks and I specifically a year ago after the last shakedown had it specific as all services are included and yet here we are arguing that it doesn’t state something specific in the services and they now keep changing up the scam!

My bookkeeper insisted on switching from the desktop version to online. I dislike it after so many years of the desktop version. It is completely different, it is missing many features such as graphs and is not user friendly at all. If I could go back I would.