QuickBooks Online Simple Start Reviews

Quickbooks Online is NOT for businesses. Do not do QB Online for a business. Personal use only! They link the accounting software up to the single person who orders it, and then once your bookkeeper assigns themselves as the Primary Admin, and Payroll Admin that is a done deal that CANNOT be changed easily. If your bookkeeper moves on or to another job and you get a new bookkeeper, your Quickbooks Online will not accommodate the new bookkeeper change unless you are able to jump through hoop after hoop and have to months of battle available to spend!!!

Over the past several months, I’ve had a consistently negative experience with the platform. The speed is unbearably slow, often making even the most basic tasks take far longer than necessary. I regularly find myself waiting for screens to load, which disrupts my workflow and causes significant delays in getting my work done. In addition, many routine tasks — such as entering transactions, navigating reports, or updating account information — require multiple unnecessary clicks, adding layers of friction to processes that should be streamlined. This makes daily bookkeeping far more tedious and time-consuming than it should be.

Horrible experiences with QuickBooks Online. Poorly written product. Balance sheet by class does not work. It does not allow multiple accounts, payable accounts. It does not allow multiple accounts, receivable accounts.

I signed up for a subscription to Quickbooks called Simple Start. I proceeded to use the software which I downloaded and expected to use all that was available in the program. As time proceeded, I noticed charges in my bank account account other than the initial subscription cost of $30.00, $37.00 after taxes. I contacted customer support telling them I had unauthorized charges on my account. They then told me I subscribed to these services which I denied. It turned out that if I used portion of their program, such as payroll, they automatically subscribe you to that service.

I have used Quickbooks desktop for many years, it did what I needed it to do. So, I thought maybe the online version would make my life easier, I could access QB anywhere, any time. Nope. Getting my info to migrate over from desktop to online never happened, payroll info would have to be manually entered. I felt it too CUMBERSOME so I asked for a refund and I would continue on with the desktop. They refunded my payroll charges but prorated the online version even though it never functioned at all. I think they ripped me off. I pay plenty already for enhanced payroll and the desktop. They are greedy and not in it to provide good service, they are in it for the dough Period.

I have been to switch from QuickBooks desktop to QuickBooks online for the last five months. I have spent no less than 40 hours with customer service and support. whenever I asked to speak to a manager they always put me on hold and say the managers are all tied up. They will call you back within one hour. Not once have they ever called me back ever. This has got to be the worst customer service I’ve ever had in my life. I wish I could stop using QuickBooks, but I can’t because my accountant uses it if you can choose, choose a different company. This one does not care about customer service. If you call their support team, they will lie to you. Nate.

Quickbooks Online has a lot of issues and bugs. My income failed to sync after repeated attempts with my bank even though the accounts were linked, mobile app displays different info from my laptop, spoke to three tech support agents with no results after being on the phone for over 4 hours. The only thing “quick” I experienced was canceling my subscription after 3 weeks. So disappointing!!!

QuickBooks Live Assisted Bookkeeping plans are advertised falsely as they do not have actual accountants to help. Most, if not all, of the information on this particular webpage is false. I have been using QB for over a year at this moment and Live Bookkeeping Service is merely IT application support and the customer reps do not have any any accounting knowledge to help with your basic accounting needs. Do NOT sign up for Live Assisted-bookkeeping because you will not get an actual accountant. Here is the link for your review https://quickbooks.intuit.com/live/assisted-bookkeeping/.

I would not recommend them to anyone. They are always changing things on how to do something. Instead of just adding a separate column NO that's too easy. They make changes to everything and then you HAVE to use it that new way because they won't let you use it the old way. Simply put... Quickbooks is TERRIBLE.

My business has been using QuickBooks for 20 years and went to the online platform yesterday (Nov 2023) and cancelled the subscription in less than 24 hours. Basically, the sales team is not educated on the functionality between the desktop and online version. I spent more than 3 hours on the phone today and no one was able to help with the migration process, even the migration specialist. Basically, on desktop we had "billable" expenses and when it came over it was unassigned. There we could not bulk change those to be unbillable. The amount of time it would take to uncheck over one-million in expenses unassigned from 2002 to present would not be worth it. Jason on the phone was great, but unfortunately the problem is the product.