QuickBooks Online Simple Start

QuickBooks Online Simple Start Reviews

Find a Best Business Services partner

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Need business insurance? We got you.

See quotes from top insurers on Simply Business

Get my quote
Overall Rating2.2 out of 5
See all 219 reviews & ratings

About QuickBooks Online Simple Start Reviews

QuickBooks Online Simple Start’s intuitive tabs and graphics make it a good choice for people new to online billing, invoicing and accounting. This software is compatible with iOS and Android systems. Simple Start costs $40 a month, but discounts are available during sales. There is also a 30-day free trial.

Need business insurance? We got you.

See quotes from top insurers on Simply Business

Get my quote

QuickBooks Online Simple Start Reviews

ConsumerAffairs has collected 219 reviews and 677 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about QuickBooks Online Simple Start?
  • 4,315,041 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 2 Reviews 10 - 40
Verified purchase

Reviewed April 11, 2023

I tried QuickBooks free trial with payroll. 2 weeks in I knew it was just too much for my small business right now. So I called and canceled. Since then I have been charged for 3 months straight. They keep saying they are going to credit me since I did not use their service and now they say they can't give me back a payment because it's been 3 months? I have spent over 10 hours and about 3 months trying to get my accounts closed and my money back and they just can't/won't do it. Very disappointed in the lack of hospitality and ownership of this company. Be aware I have tried on numerous occasions to speak with the boss however no one at customer service will let me. I was planning on using them once we grew but not anymore.

Thanks for your vote! Report

Reviewed April 9, 2023

Find another accounting software. The customer service is among the worst we have ever encountered. They completely high jack your company. We have been shut down several times because of changes that they made and neglected to inform us. They tried to force us to go to the online version. It’s extremely difficult and completely different than the original desktop version. If you insist on going back to the desktop version it’s difficult because every person you talk to in their computer support tells you something different if you can understand them. If you are just starting a business, find something, anything else other than Quick Books.

Thanks for your vote! Report

Reviewed March 15, 2023

I have used Quickbooks for 8 years at the same annual price. Now all of a sudden, the price doubles for no apparent reason, no additional services, and same crappy environment. I will be evaluating other services this year as this will be my last year on QuickBooks. It’s absolutely appalling to think they would do this when so many small businesses are struggling to even pay rent. Profit this year does not equal profit after this year. Very poor decision.

Thanks for your vote! Report

Reviewed Feb. 16, 2023

We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring - This was useless. The customer signed a registration document. We verified her ID and we have her on video in the reception. None of which mattered! She still got a full refund and we get dinged with fees for the courtesy of her staying here for free. The system supports criminals.

Thanks for your vote! Report

Reviewed Feb. 16, 2023

I am a Quickbooks user as well for years and they are now trying to extort me out of almost $2,000 more to do my account reconciliation, which has always been part of my account and are trying to claim it never was. It's been part of my service since the beginning, two days ago the scam was my server expired and they wanted money for that, today they say the server and cloud are part of my account but now the only accounting service I have is now not part of it. These people are crooks and I specifically a year ago after the last shakedown had it specific as all services are included and yet here we are arguing that it doesn’t state something specific in the services and they now keep changing up the scam!

Thanks for your vote! Report

Reviewed Feb. 14, 2023

My bookkeeper insisted on switching from the desktop version to online. I dislike it after so many years of the desktop version. It is completely different, it is missing many features such as graphs and is not user friendly at all. If I could go back I would.

Thanks for your vote! Report

Reviewed Jan. 18, 2023

Quickbooks have chosen to freeze all of my deposits totaling $1,510.50 without providing any notification. I have called multiple times to ask:

1) Why was my account frozen?
2) Why wasn't I notified that my account would be frozen?
3) What is the process to have my account unfrozen?

4) May I speak with a supervisor.

Every representative that I have spoken to in the last several days has not been able to answer any of the above reasonable questions. Nor has a supervisor returned my call. Quickbooks honestly does not care about its customers. Nor do they have the competence to relay simple information within a professional time frame and manner. I have already started with a new credit card processing company. This should not be rocket science for QuickBooks. I hope I can resolve this and move forward with my business. I hope this company goes out of business. Respectfully, JD

Thanks for your vote! Report

Reviewed Dec. 1, 2022

About 1 year ago I lost the bank feed for one of my credit card accounts. I have asked for help reconnecting it repeatedly and have been blown off each time. QBO says it is on the credit card side. It is not. However, no one with any ability to help ever gets back with me. I have placed several trouble tickets and they simply clear them and say that they have resolved the issue so it looks good on their end. I am still having to enter transactions manually after 1 year of this unsatisfactory experience. They have no one that actually cares about their customers. Any other bookkeeping program would be better. I am a QB user since 2006. QB was awesome. QB customer support would actually help you figure out issues. QBO (Mint) has little to no customer support. They are getting $85.00 per month from me, but it is a huge rip off! I am looking for a better bookkeeping program.

Thanks for your vote! Report
Customer ServiceStaffReliability

Reviewed Sept. 1, 2022

I have use QuickBooks for 9 years, I had a situation where I could not log in to quickbooks for any reason, I spoke to two tech support associates, they did everything possible to help me access the account and nothing work, get ready to believe this. They told me that I data was not longer in their system, but it does show at another location on my accountant's computer. I know my data is there because the accountant can see it and login to my account.

The second tech support told me that in order for them to change the email which they believe is the issue I needed to change my email and that I needed to complete a form and after this I was going to receive a text message on my phone to take a picture and upload my driver license. We tried this three times and did not work, they won't even allow a an upload from my photos on my cell, which could had being a solution.

The critical part of this is that I spoke to Angela and she told me that the security team was going to follow up on this, when I called after 72 hours they never noted anything on my case. I asked to the second tech named Lady why did we needed to repeat all these steps again if this was a security issue, she says we needed to do it because apparently this was a login issue. I could continue writing about this but I want to be respectful of your time. I just want to give you a suggestion: Don't trust on Intuit or Quickbooks when it comes to your accounting needs because sooner or later they will let you down. Find another accounting system that is reliable, this way you can prevent all of this aggravation, I had not choice but to give us on my case and not have access to my business data because they acted like they don't really care if you are running a business or not.

Thanks for your vote! Report

Reviewed July 22, 2022

I requested to chat with a representative to resolve an error on my account. I screen-shot the conversation so I have direct quotes. This person's name is GLIMARAY who told me, "What I can do is to connect you over to the right department that can further assist you with your concern. I can teach you how to request a call back or start a new chat from our support. Here are the steps: 1. Go to Help. 2. Click Contact Us. 3. On the box, please type your concern. 4. Follow the prompts.". Then this person LEFT THE CHAT without connecting me to a different department or letting me ask further questions. I wanted to ask which type of help to click on because there are so many options! I had already requested help and this is the response I get! It feels like a never-ending loop. Obviously I requested chat help to get connected to this person in the first place!

Thanks for your vote! Report
Customer ServiceStaff

Reviewed July 19, 2022

The customer service with QB Online is ABHORRENT and their fees are unconscionable. I am currently looking for a new company to do payroll and will be canceling my QBO Payroll subscription. When I called to get an issue resolved, the CSR I spoke to was rude and condescending. When I asked to speak to a supervisor, he told me, and I quote "I am not going to let you speak to a supervisor, I have been here for 4 years, and you don't need to speak to a supervisor". I am not even kidding.

At this point, I was so livid, I hung up and called back to speak with someone else. After being on the phone for over an hour I was finally able to speak to a supervisor who did help somewhat, but my issue is still not resolved. In order to speak to a supervisor, you need to have the CSR request a callback. According to QBO, the CSR cannot transfer a call. I find that hard to believe and I am sure that is what the CSRs are told to say. In today's day and age, how can a call not be transferred??? I was also told fees could not be waived, which is not the case, because it had been done for me in the past. I would NEVER recommend QBO to anyone. I have had issues since day one and have never been so thoroughly disgusted by a company's lack of decent customer service.

Thanks for your vote! Report
Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

Reviewed July 2, 2022

While Quickbooks is a solid booking-keeping service, I'm finding quite a few not-so-great points.

1. They are constantly trying to sell to you. Even when you already have a paid subscription. All you see are Ads and get promotional emails.

2. For those of you considering using Quick Book Checking- Don't do it. It just leads to more frustration than the 1% interest is worth. (Linking an external trusted bank account works just fine).

Quickbooks checking sounded like a good idea, because hey.. why not have everything consolidated right? Wrong. First off- You can't send money to people without first upgrading to their Bill Pay option. (A feature that comes free with other business banking accounts) Second- Your debit card gets declined continuously, and getting a hold of customer service is a pain. And when you, there is a significant lag time, making conversations difficult. I was trying to pay invoices- and I couldn't because my card was getting declined. (I had PLENTY of money in there to make these payments)

When calling Customer service, after 45 minutes on the phone with them- I had to get switched over to an actual Green Dot Bank representative. Who told me the problem was resolved, and that my card was getting declined for "Protection". Yet... no indication was made letting me know that. Normally other banks send a notification asking if you're attempting to make a transaction...Not this account. They just leave you in the dark. No notifications. No Text Messages. No email. Nothing. After I was assured that the transaction would go through again, and to try in an hour... I trusted the fact. So, now I wanted to address another issue that had yet to be resolved.

Third- I requested a formal bank letter from them in March. It's now July, and I still haven't received it. I have called in two more times, requesting this bank letter, with no solution. After calling about my card getting declined- I decided to provide my case number for this issue... And when speaking to the rep- she said "Give it two weeks". I'm like... it's been since March- it's now July 1st. I've been more than patient. Then... while on hold for a supervisor.. the call was disconnected. I beginning the process of transferring my money back over to my trusted business account (NOVO bank). And update... it's been well over 2 hours and I STILL CAN'T PAY THE INVOICE THAT I ORIGINALLY CALLED ABOUT.

Thanks for your vote! Report
Customer ServiceStaff

Reviewed June 23, 2022

Because I had trouble upgrading for the year online with Intuit, I purchased their product online thru Staples. When I received the CD in the mail and opened their case, I had to scratch off a label to get the license number and product code. In doing so part of the license number and product code scratched off with it. This was their packaging, and the case was wrapped in cellophane. So clearly this was a defect in their packaging. When I called customer support, after a 30 minute conversation their only solution was for me to call Staples and ask Staples to resolve the issue. I have never had an issue with QuickBooks before. But will definitely not be using them in the future. In the past they were always willing to resolve an issue. This is the worst customer service that I have ever received.

Thanks for your vote! Report
Customer ServiceCoveragePriceStaff

Reviewed June 11, 2022

Unbelievable ---If there was a negative star, I would give it! I paid $50/year for QuickBooks online, and then forked out another MANY hundreds of dollars to have QuickBooks online run my payroll--NOT difficult, one employee, ME, for my sole S Corp. EXCEPT--they can't even do THAT right. Affordable care act requires employers to report cost of coverage of health plan on employees W2, box 12, code DD. Amount reported does NOT affect tax liability, as the value of the employer contribution is EXCLUDABLE from employee's income and is NON TAXABLE. But when QB online ran my payroll, they issued my W2 incorrectly, making the cost of my company-paid health care TAXABLE, and a HUGE tax liability for both ME and my company, which has now created huge penalties with EDD and interest is accruing by the minute.

After more than 50 emails ad phone calls, QB online has STILL bot corrected their incorrect W2, costing me thousands of dollars. I have been asking for a corrected W2 since December 2021, it is now almost July 2022, NO RESPONSE from QB ONline or their tax team. Can you say BAD CUSTOMER SERVICE?!? Run, don't walk, using QB online payroll has cost me thousands of dollars, and I still cannot file my personal or corporate tax returns for LAST year, because they simply do NOT respond regarding issuing a corrected W2!

Thanks for your vote! Report
Sales & MarketingPrice

Reviewed June 9, 2022

QBO ONLY knows how to pop in advertisements, CONSTANTLY. You pay $1600-$2000 a year for the subscription then they BOMBARD you with advertisements! It's like playing a game....ad pop up! Oh another AD popped up! OH and don't forget about their high school dropout "engineers" that do UPDATES...that screw with the ENTIRE System, so you spend the entire day or entire weekend trying to fix your accounts so you can continue business! I SAY RUN RUN RUN FAR AWAY from QBO. I used to like it, but the advertisements cannot be stopped and they are OUT OF CONTROL!

They recently rearranged my bank accounts to put an AD IN as a BANK ACCOUNT!!! Frigged everything up. I'm not spending hours trying to fix it on 4 accounts. I'm telling you they are money hungry now and basically one big ADVERTISEMENT that they CHARGE YOU FOR!! RUN!! I am SO tired of closing out ads. I DON'T WANT TO BUY YOUR CRAP QBO, Get that through your head!!!

Thanks for your vote! Report

Reviewed May 17, 2022

Excellent. We have been using QuickHR for almost 4 years and this is the most cost-effective HR software I have ever used so far. User-friendly. Easy to apply for leave. Save massive time on payroll generation. Good customer support team. Thanks.

Thanks for your vote! Report
Punctuality & Speed

Reviewed May 13, 2022

In April 2022, we encountered hardship with this QB, 2 charges were put through and it bounced back with a fee. My colleague found out that the accnt no. wasn't changed yet. We did what they wanted us to do, fast forward after 1 month, we are still following up.

Thanks for your vote! Report
Customer ServicePriceStaff

Reviewed May 5, 2022

As a small business owner, I was naturally drawn to QuickBooks based on their reputation. But, upon activating my subscription and trying to perform (what I expected to be) some basic tasks (ie: create a custom tax field/rate, add a gratuity option to an invoice). I also had some feature requests with linking independent contractor payroll to QB and ran into walls there too. Basically - 0-for-3 on the first three things I investigated. Tried calling customer support for all of the above and in each case was told it would be referred to the "specialist team" (or whatever they call it) to get a resolution. Resolution: QB Online doesn't do that. Even if I had upgraded to the most expensive version of the platform, it still didn't have the capabilities.

Fast forward 2 weeks to wanting to take advantage of their 60-day 100% customer satisfaction money back guarantee. I actually recently had a root canal - and that went smoother, more painless and took less time than getting my refund. It took several follow up calls over a few weeks to actually get the refund process - and when it did, it was not quite 100% refunded. (Only ~$700 out of $740.) While the $40 difference isn't going to make/break our business - the principle of it is incredibly frustrating. On top of the irony that this is accounting software... you'd think they would be able to process their own refund accurately... right?!?!

In any case, unless you have an incredibly basic business where all you really need is basic addition and subtraction and no integration with payroll, banking, etc. - then I would avoid this for a typical small business. (In this case, I would recommend a spreadsheet.) If you have an accounting background and need some sophisticated features - maybe a software-in-box version is right for you. But not for the typical small business owner.

Thanks for your vote! Report
Customer ServiceSales & MarketingPriceEase of Use

Reviewed March 23, 2022

This was an OK product when I started my business 10-years ago, but it has steadily become more expensive (double), with fewer and fewer included features. In the last year or so, there is now almost no support without upgrading and paying for it, and there is a non-stop barrage of pop-up ads from Quickbooks soliciting to purchase more products. The 'improvements' they roll-out only serve to make this product more cumbersome and difficult to use, and many of the features are implemented with no-way to turn them off...you're just stuck with them. For instance, now, every time I add a quote/estimate and email it, the subject is prefaced with "ESTIMATE -". No one from QB ever consulted me if I wanted this addition, and it only serves to confuse my customers. It's like this throughout their software.

The QUICKBOOKS payments is a hellacious rip-off. Though it may be the only payment application that is fully integrated into QBO, otherwise it has perhaps the MOST expensive credit card processing fees. And it doesn't fully integrate into QBO (features on the payments software are not available in QBO, and vice-versa). It is also cumbersome. But the best (worst) part is there is ZERO telephone support for credit cards anymore, only online support (from the Philippines?). Don't even think of being able to get a telephone (voice) or authorization for a purchase...it's just NOT there. Some great advice to the Quickbooks engineers - EVERY time you implement a feature provide the ability to disable it, especially if it is only an enhancement...one size does NOT fit all! If QBO's target consumer is the small, mobile business...they are doing a fantastic job of alienating (us).

Thanks for your vote! Report
Customer ServiceStaff

Reviewed Feb. 2, 2022

I have been using Quickbooks Online for about 4 years now. Until this year I have not had any problems, but for some reason my bank stopped syncing 6 months ago. I have spent hours on the phone with multiple agents trying to correct the problem to no avail. Never mind the amount of times I have been disconnected while on hold. I now have to do all of last years tax records by hand using my bank statements and writing it all out. I am furious and QB will not do anything to resolve. Customer service is terrible. I have canceled and will NEVER use them again. I did not receive the service I paid for and I feel like that is fraud. I have noticed similar reviews and wonder why a competitor hasn't taken advantage.

Thanks for your vote! Report
Verified purchase
Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 3, 2021

Yes, I actually was not able to select what I'm actually going to do after not getting the help I needed. I only needed to sign in and now I'm going to cancel my subscription forever. It’s not that I entered the wrong username or password—those were certainly correct as verified by your system. However, your system needed to verify that it was still me. Your system is so antiquated that you relied on verifying my identity by sending a phone call. My phone is set up to block all spam calls--all calls that are not in my contacts--for a reason. The very fact that you don't send out a text message for verification is crazy! You're probably the only company in the U.S. that doesn't have this method. Or how about an email? That would even make a little sense since the email is the username and I would be verifying that I had access to that email. What if my phone number had changed and I wasn’t able to receive calls?

Lastly, I went through identifying myself the "long way" which includes entering a whole bunch of super private things like social security, etc., but QB says that it uses the info put on the last tax return from TurboTax. Well we didn't use TurboTax last year, so it doesn't have the most updated personal info. Ugh! And lastly, I was in a chat with a representative and I just clicked into a tab that I already had open while I was waiting for them to respond (which was taking forever) because, as a business owner, I'm busy. But then it completely closed out my chat. Poof! Gone. It would have been nice to at least have been notified when I started the chat that it would do that.

Then, alas, after going through the process again with a customer service representative that assured me they could at least cancel my account. 30+ mins. later, they informed me that they did not have the ability to cancel it. I’ve been a customer for years by the way with multiple business accounts. The representative also said that they’re experiencing issues on the backend of their site according to the developers. She could not give me an ETA on the resolution to the issues. I also mentioned that at the top of their site, it says that all systems are operational with a green light (button). This seems odd. I expressed my concern that if they know there’s an issue, why wouldn’t they notify customers? The representative was trying her best, but she gave me number to call to cancel from the appropriate department.

Can you guess what happened next? I went through a series of automated prompts (which is so tiresome these days anyways. Until AI gets better, this should really not be used). The automated voice tried to identify me. Get this…they were actually able to verify the number that I was calling from was actually associated with the account I was calling about. Perfect…or not. It actually wanted to send me a text message…finally…to verify me. So I said okay and received a text with a link. Guess where the link took me. It took me to log in to QB online! Ha! So I was sent in the cycle that led me on this journey in the first place. After trying to tell the automated machine that I wanted to speak to a representative, everything went silent and then I was hung up on.

I really want to cancel my account so badly. And just think, if I had been able to log in, they could have averted losing a customer. So much wasted time. It’s now appearing to be dishonest business practices since I cannot even cancel my account when I’ve made multiple representatives aware of this. This needs to change. This company should honestly be called SlowBooks because one way or another, they’re slowing you, the business owner, from being productive. So I hope someone reads this and passes it along to the CEO. My message to you is to USE YOUR OWN PRODUCTS. Failure to do this means that you can't empathize with the customer and you don't know the journey we're taking and therefore you will continue to lose customers.

Thanks for your vote! Report
Customer ServicePriceProcess

Reviewed Oct. 15, 2021

This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people. They. Do. Not. Care. I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems. They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.

Thanks for your vote! Report
Customer ServiceInstallation & SetupPunctuality & Speed

Reviewed Sept. 17, 2021

I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do. They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life. EVER It took 3 attempts before I could even interact with someone with a working mic/headset.

Thanks for your vote! Report
Customer ServicePunctuality & SpeedStaffProcess

Reviewed Aug. 6, 2021

I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back. The last lady tried VERRRRY hard. I was on the phone w/ her for 1h 47m. She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded. GREAT!

Fast forward to yesterday at 11a (scheduled time). I was at my desk, ready for the call. Crickets. I get a call at 12:01p (as I was walking out the door my my lunch appt). She apologized she missed the time, and wanted to go over the transaction. I didn't have time. I was irritated because the refund had NOT posted, and had not gone through. She said she didn't have any other solutions. Ahh what?

Soooo I got upset. I wanted to speak to a manager. She informed me that her Manager was unable to actually do anything on my account, but she can 'hear' my complaint. Fine.. She came back on and said the manager will call me back within 15 minutes. 3 minutes later, TESSA calls.. She was delightful. She 'understood' my problem. I asked if she was a biz owner, to which she replied yes. So I asked if she ever had this problem, she said no. I said... "Then you don't understand. I'm at your mercy, and a client who is taking QB's lack of fixing the issue out on me."

She listened to my complaint. Then told me she can't help me. But if I wanted to 'waste her time', she would review the audio recording. I got hot. I set an appt at 11. That is when I had time. I just want them to fix the issue THEY have. I told her "you aren't going to help are you?!?" Then she left 15-20 seconds of open air. I asked if she was there. She said she didn't want to interrupt me. She would not give me an answer on what to do. She then came up with excuses. When I asked for contact info for her boss, she said I can't talk to them. I said, I never asked to speak to them. An email would be fine. She said, "You can't 'communicate' with them."

She told me that my callback at 11 was just as a "good faith". That the customer service rep was only a tier 1, and that she had answered another call 3 minutes before 11, and didn't know she'd get stuck on a call. She also said since I was so busy and my time is so valuable, maybe I should have an employee take care of the issue. She also asked me why I didn't just file for an appt online, because sometimes that bypasses the other tier. Soooo long story short... I'm supposed to know WTH the different tiers are, and not expect a call at 11. I set a time. I DON'T KNOW WHAT SOMEONE'S POSITION IS! I HAD AN APPT SET. I don't know the difference between online appt vs them calling me.

Long story short, I know QB could give a RA about me leaving. I am only a few $G a year. But I won't support QB, because they don't have people who can help, and they not only employ a horrible manager, but they put her in Customer Service Management. SOOOO I ended up just getting the client to agree to send $ back if the refund goes through, and I sent him an overnighted cashier's check. Thanks QB!!! SO... Who do we move to? Suggestions? Does QB info swap over easily?

I do:
Reoccurring Invoicing

Merchant Processing

Any help is appreciated.

Thanks for your vote! Report
Customer Service

Reviewed Aug. 3, 2021

They create bugs on their already expensive software on purpose, when you finally get to chat with a representative they will tell you that they can only help you if you enroll to a subscription annual plan for $70. There are hundreds of complaints on their own blog, no solutions unless you pay more. Once you pay for this software they got you by the balls. Used it for years until they started with this tactics since end 2019...probably a new sneak CEO. And the problem is so big that even scammers are getting into it, BE CAREFUL. Google QB help, many sites passing by QB with their name and logo etc, when you call the number, is a guy with foreigner accent asking you to take control of your PC in order to "FIX" the problem...Stay Away from QB!

Thanks for your vote! Report
Customer Service

Reviewed July 31, 2021

Their customer service totally sucks. Try and get someone on the phone. It takes hours for simple things. Used to love Quickbooks but not anymore. Try and find a phone number online for customer service... You will not find one. If you want to buy something they are all over you.

Thanks for your vote! Report
Customer ServicePrice

Reviewed June 28, 2021

The worst customer service I have experienced from a company. It is impossible to call them. In order to have them call you it takes an extraordinary amount of time jumping through hoops. Despite cancelling services they continue to charge me. In fact, I had to put stop payments in at my bank which cost me a total of $56. And then they started charging my credit card on file. It is an absolute nightmare. In total I have been charged $1600.00 in excess.

Thanks for your vote! Report

Reviewed May 21, 2021

Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screen share to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

Thanks for your vote! Report
Verified purchase

Reviewed May 4, 2021

We had been using QBO for about 6 months, tracking two different vehicles independently, when suddenly that feature was pulled out from under us during an update, and moved up beyond the next paywall, which would almost double what we're already paying them to meet. Reaching a real person takes hours, and when I called about this particular issue, the person I finally spoke to confirmed the elimination of the service, and since they clearly worked for a separate customer support company and couldn't do anything else for me, they agreed with me that it was a dirty thing for QuickBooks to do, and recommended that I file feedback about it. As far as I can tell, that feedback was completely ignored.

Two weeks ago, our mileage stopped tracking altogether. We discovered this on the weekend, when we do our bi-weekly accounting, and Quickbooks offers no customer support AT ALL on weekends. When I requested a callback on Monday, I was told I could expect a call in 4 hours, which was ridiculous enough. 6 hours later, AFTER MIDNIGHT EST, I finally received a call from them, which went to my voicemail. Because I did not pick up Quickbooks' customer support call AFTER MIDNIGHT, the voicemail let me know that I would have to get back in the queue to request another callback.

I really have never felt so disrespected as a consumer. Their customer service is absolutely awful, the browser app is one of the worst I've ever used, and they will pull services out from under you with no notice and demand you pay more for them. Their unduly large market share allows them to operate like the mafia. As soon as this fiscal year is over, we're migrating to FreshBooks/MileIQ.

Thanks for your vote! Report

Reviewed May 1, 2021

The QuickBooks online experience is poor. I pay for a subscription, they charge transaction fees for every transaction and they still have the audacity to continually have popup ads in their product. This has been going on for 2 years, many complaints from many customers and they keep calling them "navigational aids", yes QuickBooks we are that stupid to think they are navigational aids and not ads. Seeing an ad once or twice, no problem, however I will see it every time I log in to the platform and multiple times in the same session. It's insulting as a consumer of their service that they would continually upsell me and hugely disruptive to an already time sink of a task. There is no way to stop these ads from popping up, this is not a customer-centric company. I'm shopping for alternatives.

Thanks for your vote! Report
Loading more reviews...

QuickBooks Online Simple Start Company Information

Company Name:
QuickBooks Online Simple Start
2632 Marine Way, Mountain View
Postal Code:
United States