QuickBooks Online Simple Start Reviews

I tried QuickBooks free trial with payroll. 2 weeks in I knew it was just too much for my small business right now. So I called and canceled. Since then I have been charged for 3 months straight. They keep saying they are going to credit me since I did not use their service and now they say they can't give me back a payment because it's been 3 months? I have spent over 10 hours and about 3 months trying to get my accounts closed and my money back and they just can't/won't do it. Very disappointed in the lack of hospitality and ownership of this company. Be aware I have tried on numerous occasions to speak with the boss however no one at customer service will let me. I was planning on using them once we grew but not anymore.

Find another accounting software. The customer service is among the worst we have ever encountered. They completely high jack your company. We have been shut down several times because of changes that they made and neglected to inform us. They tried to force us to go to the online version. It’s extremely difficult and completely different than the original desktop version. If you insist on going back to the desktop version it’s difficult because every person you talk to in their computer support tells you something different if you can understand them. If you are just starting a business, find something, anything else other than Quick Books.

I have used Quickbooks for 8 years at the same annual price. Now all of a sudden, the price doubles for no apparent reason, no additional services, and same crappy environment. I will be evaluating other services this year as this will be my last year on QuickBooks. It’s absolutely appalling to think they would do this when so many small businesses are struggling to even pay rent. Profit this year does not equal profit after this year. Very poor decision.

We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring - This was useless. The customer signed a registration document. We verified her ID and we have her on video in the reception. None of which mattered! She still got a full refund and we get dinged with fees for the courtesy of her staying here for free. The system supports criminals.

I am a Quickbooks user as well for years and they are now trying to extort me out of almost $2,000 more to do my account reconciliation, which has always been part of my account and are trying to claim it never was. It's been part of my service since the beginning, two days ago the scam was my server expired and they wanted money for that, today they say the server and cloud are part of my account but now the only accounting service I have is now not part of it. These people are crooks and I specifically a year ago after the last shakedown had it specific as all services are included and yet here we are arguing that it doesn’t state something specific in the services and they now keep changing up the scam!

My bookkeeper insisted on switching from the desktop version to online. I dislike it after so many years of the desktop version. It is completely different, it is missing many features such as graphs and is not user friendly at all. If I could go back I would.

Quickbooks have chosen to freeze all of my deposits totaling $1,510.50 without providing any notification. I have called multiple times to ask:

About 1 year ago I lost the bank feed for one of my credit card accounts. I have asked for help reconnecting it repeatedly and have been blown off each time. QBO says it is on the credit card side. It is not. However, no one with any ability to help ever gets back with me. I have placed several trouble tickets and they simply clear them and say that they have resolved the issue so it looks good on their end. I am still having to enter transactions manually after 1 year of this unsatisfactory experience. They have no one that actually cares about their customers. Any other bookkeeping program would be better. I am a QB user since 2006. QB was awesome. QB customer support would actually help you figure out issues. QBO (Mint) has little to no customer support. They are getting $85.00 per month from me, but it is a huge rip off! I am looking for a better bookkeeping program.

I have use QuickBooks for 9 years, I had a situation where I could not log in to quickbooks for any reason, I spoke to two tech support associates, they did everything possible to help me access the account and nothing work, get ready to believe this. They told me that I data was not longer in their system, but it does show at another location on my accountant's computer. I know my data is there because the accountant can see it and login to my account.

I requested to chat with a representative to resolve an error on my account. I screen-shot the conversation so I have direct quotes. This person's name is GLIMARAY who told me, "What I can do is to connect you over to the right department that can further assist you with your concern. I can teach you how to request a call back or start a new chat from our support. Here are the steps: 1. Go to Help. 2. Click Contact Us. 3. On the box, please type your concern. 4. Follow the prompts.". Then this person LEFT THE CHAT without connecting me to a different department or letting me ask further questions. I wanted to ask which type of help to click on because there are so many options! I had already requested help and this is the response I get! It feels like a never-ending loop. Obviously I requested chat help to get connected to this person in the first place!

The customer service with QB Online is ABHORRENT and their fees are unconscionable. I am currently looking for a new company to do payroll and will be canceling my QBO Payroll subscription. When I called to get an issue resolved, the CSR I spoke to was rude and condescending. When I asked to speak to a supervisor, he told me, and I quote "I am not going to let you speak to a supervisor, I have been here for 4 years, and you don't need to speak to a supervisor". I am not even kidding.

While Quickbooks is a solid booking-keeping service, I'm finding quite a few not-so-great points.

Because I had trouble upgrading for the year online with Intuit, I purchased their product online thru Staples. When I received the CD in the mail and opened their case, I had to scratch off a label to get the license number and product code. In doing so part of the license number and product code scratched off with it. This was their packaging, and the case was wrapped in cellophane. So clearly this was a defect in their packaging. When I called customer support, after a 30 minute conversation their only solution was for me to call Staples and ask Staples to resolve the issue. I have never had an issue with QuickBooks before. But will definitely not be using them in the future. In the past they were always willing to resolve an issue. This is the worst customer service that I have ever received.

Unbelievable ---If there was a negative star, I would give it! I paid $50/year for QuickBooks online, and then forked out another MANY hundreds of dollars to have QuickBooks online run my payroll--NOT difficult, one employee, ME, for my sole S Corp. EXCEPT--they can't even do THAT right. Affordable care act requires employers to report cost of coverage of health plan on employees W2, box 12, code DD. Amount reported does NOT affect tax liability, as the value of the employer contribution is EXCLUDABLE from employee's income and is NON TAXABLE. But when QB online ran my payroll, they issued my W2 incorrectly, making the cost of my company-paid health care TAXABLE, and a HUGE tax liability for both ME and my company, which has now created huge penalties with EDD and interest is accruing by the minute.

QBO ONLY knows how to pop in advertisements, CONSTANTLY. You pay $1600-$2000 a year for the subscription then they BOMBARD you with advertisements! It's like playing a game....ad pop up! Oh another AD popped up! OH and don't forget about their high school dropout "engineers" that do UPDATES...that screw with the ENTIRE System, so you spend the entire day or entire weekend trying to fix your accounts so you can continue business! I SAY RUN RUN RUN FAR AWAY from QBO. I used to like it, but the advertisements cannot be stopped and they are OUT OF CONTROL!

Excellent. We have been using QuickHR for almost 4 years and this is the most cost-effective HR software I have ever used so far. User-friendly. Easy to apply for leave. Save massive time on payroll generation. Good customer support team. Thanks.

In April 2022, we encountered hardship with this QB, 2 charges were put through and it bounced back with a fee. My colleague found out that the accnt no. wasn't changed yet. We did what they wanted us to do, fast forward after 1 month, we are still following up.

As a small business owner, I was naturally drawn to QuickBooks based on their reputation. But, upon activating my subscription and trying to perform (what I expected to be) some basic tasks (ie: create a custom tax field/rate, add a gratuity option to an invoice). I also had some feature requests with linking independent contractor payroll to QB and ran into walls there too. Basically - 0-for-3 on the first three things I investigated. Tried calling customer support for all of the above and in each case was told it would be referred to the "specialist team" (or whatever they call it) to get a resolution. Resolution: QB Online doesn't do that. Even if I had upgraded to the most expensive version of the platform, it still didn't have the capabilities.

This was an OK product when I started my business 10-years ago, but it has steadily become more expensive (double), with fewer and fewer included features. In the last year or so, there is now almost no support without upgrading and paying for it, and there is a non-stop barrage of pop-up ads from Quickbooks soliciting to purchase more products. The 'improvements' they roll-out only serve to make this product more cumbersome and difficult to use, and many of the features are implemented with no-way to turn them off...you're just stuck with them. For instance, now, every time I add a quote/estimate and email it, the subject is prefaced with "ESTIMATE -". No one from QB ever consulted me if I wanted this addition, and it only serves to confuse my customers. It's like this throughout their software.

I have been using Quickbooks Online for about 4 years now. Until this year I have not had any problems, but for some reason my bank stopped syncing 6 months ago. I have spent hours on the phone with multiple agents trying to correct the problem to no avail. Never mind the amount of times I have been disconnected while on hold. I now have to do all of last years tax records by hand using my bank statements and writing it all out. I am furious and QB will not do anything to resolve. Customer service is terrible. I have canceled and will NEVER use them again. I did not receive the service I paid for and I feel like that is fraud. I have noticed similar reviews and wonder why a competitor hasn't taken advantage.

Yes, I actually was not able to select what I'm actually going to do after not getting the help I needed. I only needed to sign in and now I'm going to cancel my subscription forever. It’s not that I entered the wrong username or password—those were certainly correct as verified by your system. However, your system needed to verify that it was still me. Your system is so antiquated that you relied on verifying my identity by sending a phone call. My phone is set up to block all spam calls--all calls that are not in my contacts--for a reason. The very fact that you don't send out a text message for verification is crazy! You're probably the only company in the U.S. that doesn't have this method. Or how about an email? That would even make a little sense since the email is the username and I would be verifying that I had access to that email. What if my phone number had changed and I wasn’t able to receive calls?

This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people. They. Do. Not. Care. I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems. They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.

I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do. They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life. EVER It took 3 attempts before I could even interact with someone with a working mic/headset.

I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back. The last lady tried VERRRRY hard. I was on the phone w/ her for 1h 47m. She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded. GREAT!

They create bugs on their already expensive software on purpose, when you finally get to chat with a representative they will tell you that they can only help you if you enroll to a subscription annual plan for $70. There are hundreds of complaints on their own blog, no solutions unless you pay more. Once you pay for this software they got you by the balls. Used it for years until they started with this tactics since end 2019...probably a new sneak CEO. And the problem is so big that even scammers are getting into it, BE CAREFUL. Google QB help, many sites passing by QB with their name and logo etc, when you call the number, is a guy with foreigner accent asking you to take control of your PC in order to "FIX" the problem...Stay Away from QB!

Their customer service totally sucks. Try and get someone on the phone. It takes hours for simple things. Used to love Quickbooks but not anymore. Try and find a phone number online for customer service... You will not find one. If you want to buy something they are all over you.

The worst customer service I have experienced from a company. It is impossible to call them. In order to have them call you it takes an extraordinary amount of time jumping through hoops. Despite cancelling services they continue to charge me. In fact, I had to put stop payments in at my bank which cost me a total of $56. And then they started charging my credit card on file. It is an absolute nightmare. In total I have been charged $1600.00 in excess.

Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screen share to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

We had been using QBO for about 6 months, tracking two different vehicles independently, when suddenly that feature was pulled out from under us during an update, and moved up beyond the next paywall, which would almost double what we're already paying them to meet. Reaching a real person takes hours, and when I called about this particular issue, the person I finally spoke to confirmed the elimination of the service, and since they clearly worked for a separate customer support company and couldn't do anything else for me, they agreed with me that it was a dirty thing for QuickBooks to do, and recommended that I file feedback about it. As far as I can tell, that feedback was completely ignored.

The QuickBooks online experience is poor. I pay for a subscription, they charge transaction fees for every transaction and they still have the audacity to continually have popup ads in their product. This has been going on for 2 years, many complaints from many customers and they keep calling them "navigational aids", yes QuickBooks we are that stupid to think they are navigational aids and not ads. Seeing an ad once or twice, no problem, however I will see it every time I log in to the platform and multiple times in the same session. It's insulting as a consumer of their service that they would continually upsell me and hugely disruptive to an already time sink of a task. There is no way to stop these ads from popping up, this is not a customer-centric company. I'm shopping for alternatives.