QuickBooks Online Simple Start Reviews

We have migrated from Desktop (since 2002) to QB Online in May 2023. It was a mistake. The migrated data had corruptions that have been showing up as "bank feeds" and have caused accounting errors. Even though we have paid for the top level of support, they will not use their accounting staff to correct their own errors. They just use the same phrases, no matter who you talk to - they are well rehearsed (not well trained.) PLEASE AVOID THE IDEA OF USING QUICKBOOKS ONLINE. FIND ANOTHER SERIVCE OR STICK WITH DESKTOP!!

This needs a negative star review. Quickbooks online New search feature for advance search sucks. It’s horrible. The previous search only required a name. The new search requires a lot more information and most of the time I only have a name to go by. So now what took a few seconds and one step to find now requires more steps and more time. This is not good for business. I’m seriously looking for new accounting programs. This is a waste of time and I suggest to any looking for a program don’t choose Quickbooks. They’re horrible!

I upgraded to Enterprise for better service and support. Actually I was wrong not to realize it's QuickBooks at the end managed by rookies. Support team is useless. When they can't resolve your issue they hangs up (Technical issue - excuse). Waste first 10 minutes to verify account - so annoying overall. Sales rep only worried to their commission. Overall worst.

Useless as far as customer service goes, I will be switching to a different company to handle my payroll. I feel that Quickbooks is misleading and flat out scammers and will try to take you for everything they can get.

Extremely unhappy!!!! I have been paying top tier for over a year only to find out that 1. tutorials are free (I was told by the sales person that we will get free tutorial if we took the $200 a month option!!!!) I guess they didn't lie!! What a scam! 2. The supposedly 24/7 service is only M-F and videos you can access 24/7 or some such **. And 3. when you do get them on the phone - they have no clue how to help you! I wasted several days trying to set up stuff (like estimate email). I asked the girl on the phone to please ask someone and she would not. She said that feature is probably not available anymore!!! Like that took it out. Go see the tutorial haha! And on top of it, none of the tutorials are matching our account ... what a major waste of time and more importantly the money. We are just starting the business and can barely afford it but the sales person is probably paid per sign up so they didn't care.

So far after switching from desktop (due to no longer supporting my version and charging over 1k to update) I am now using online. Cannot change font to larger size in customer name. No spell check. All old customers transferred with a balance even though paid and now spending hours fixing. Cannot connect to my bank due to QB problem. Spent hours on phone and still not fixed. Deposits will not work. Have to do individually so reconciling bank account takes longer. Cannot change bill format or get rid of my email on bill. Way harder to navigate. Customer service is no help at all.

The agent I was talking to was very very Rude. He was shouting on top of this voice. He was cutting me off while I was talking. I asked him to Listen to me and he just stopped replying. The worst experience I could have had. WORST!!!!

In September 2023 my bookkeeper and I went to get on to our QuickBooks account and it said we were no longer registered and had to register our account? Hhhmm never had this happen before. We have been using quickbooks for years. So we called and for 4 hours we went round and round with several different operators giving us different instructions. We only use our quickbooks for data entry only. The minimal amount of entry, nothing fancy. They told us we had to purchase a monthly subscription at this crazy rate.. Mind you we only use it for data entry. Not payroll, not invoicing just one account data entry. Hhmmm again never had this before. We couldn’t even access our files. So after 4 hours and multiple conversations of which most of the time we couldn’t even understand the people. We finally purchased the minimal monthly subscription just so we could get access to our files and information. Crazy!!!

I recently received an invoice from a new vendor using QuickBooks. Thrilled to see the Bank payment option was available, I proceeded to pay the bill as I have done many times prior using my business checking account. A message is returned- The payment is declined. Alarmed I contact my bank. Wells Fargo confirms sufficient funds are available and that there is no reason on their end for payment not to go through however, there is no record of an attempt to draw funds from the account. After further unsuccessful attempts to pay this bill, I contact the vendor. The vendor contacts QuickBooks support and are told Intuit doesn't do business with bank accounts that have a "high risk" profile.

We have been using this company for 14 years to receive payments from customers. About 30 days ago they stopped making payments to our bank account. No communication was ever received. It appears they stopped sending funds from our merchant account to our bank account until they could verify account ownership. After two weeks of back and forth phone calls and uploading countless documents, drivers licenses, bank letters, federal ID's they still have not released our money. They will not let you speak to a Quickbooks Manager or the Fraud Department directly. They just keep saying to watch your email and will promise no communications follow-up.

We got a payment from one of our customers ($7,000), the money was on hold because the bank info needed to be updated. Our phone number changed and I changed in the main QuickBooks but never in the merchant account, so we call 20 times during 2 weeks to change the phone number, they always asked for a different document, over and over during 2 weeks, they "escalated" the case and did nothing about it. On the other hand they requested a bank letter with tons of information, when I went personally to the bank manager said that the Chase doesn't provide that kind of letter. I tell QuickBooks about it and they say that they need the letter or change the bank account but I can not change the bank account if the phone number is not updated. Tons of hours wasted and no response. After 20 days of holding the funds QuickBooks rereleased them. But our changes were not made.

Absolutely they have went down in customer service. QB online use to be great. Payroll is separated AND HAS EVEN WORSE CUSTOMER SERVICE, and if you want to direct deposit, FORGET IT! They are the worst to work with!!! Lack communication because their left arm does not know what their right arm is doing. Went through 7 customer service people for direct deposit in payroll only to be told each time, "We will get back to you in 2-5 business days," you receive an emails saying your information is incorrect. They must have hired some outside service for direct deposit and they can’t help you. It’s honestly like trying to get in touch with the wizard behind the curtains on the Wizard of Oz who is pulling all the strings. They pass you on and on and on to no avail.

I attempted to take my REcertification exam at the end of June 2023 which was due as I've been with QuickBooks since 2018. Unfortunately I did not pass the first attempt. The system kicked me out during the my second exam attempt. When I logged back in I had to start over and did not pass. I was no longer able to see "Retake Exam" option. Early July, I called about the issue and after a remote session was done I was told QuickBooks had a system error going on, even sent out blast emails. Representatives ensured me I should be able to take my recertification exam after their system error was resolved. Additionally, I was told I had to wait 10 days to retake my exam since the attempt counted that kicked me out the system.

Quickbooks should be sued for fake advertisements and for misguiding consumers. I regretfully express my extreme dissatisfaction with QuickBooks due to a catastrophic loss of my company data. Despite my utmost reliance on the software and its supposed backup capabilities, QuickBooks failed to recover my lost data when I was unable to login into my Apple Account to pay my subscription. Apple could not help me recover my Apple account and quickbooks cannot accept payments outside of Apple resulting in significant setbacks and countless hours of lost work.

Where do I start with this chaos? First issue, my Accountant cannot get logged in. She has received the invitation email multiple times and gets the error saying the issue is on QB side and to retry. The retry does not work. They want her to use her personal email. I adamantly decline this. Second, my QB was not pulling in transactions for over a month. When I caught the issue, I spoke with QB and they said, "Oh it's a known issue with 4 banks and QB is working to resolve." NOT ONCE did QB notify us of any issues. The bank is now pulling in transactions however now it is pulling in items already categorized.

They are the OPPOSITE of quick. Since I started with Quickbooks I've had numerous problems. Billing errors, didn't receive payments, and the worst: HORRIBLE CUSTOMER SERVICE. WAITING on hold for hours only to be transferred to another department. Terrible service.

I have completely had it with Intuit Quickbooks customer "support!" This is the fourth time that they have promised to call ua at a specific time on a specific line with specialist who can help us migrate form Quickbooks desktop to Quickbooks online. Each time they have either:

Money that a customer paid me is in review with the Quickbooks team for 20 days and still going. The amount isn’t over a 1,000 dollars. I have called multiple times, but they keep saying the funds will be released but they have not. They also charge outrageous fees when someone does a card transaction. They are money hungry. Do not use them for business purposes if you want your money.

I do not know where to start. I guess Quickbooks is simply not a tool for a 300 people company. They cannot even restore from a back up. When you call the advanced support, they connect to the back end team and all this is to restore from an already taken back up. Let me repeat: all they have to do is restore, and the engineering team has to work on it. Unbelievable. Also a few words about the so called AI capabilities. The matching of the bank transactions to accounting records does not work. In fact it is so bad, we have disconnected the bank. This is AI gone wrong.

I have been using QB desktop for Mac for many years and with the discontinuation notifications constantly being sent, I thought I had to switch to the online version. I reluctantly did... what a disaster. It was a huge downgrade. Many features on the desktop version necessary to my business were not available. Very difficult to use, not user friendly. After many calls I found out that I could just upgrade my program to the 2023 desktop version that is fully supported and QB has no plans on discontinuing that product. Why is this information kept secret?? I canceled my online subscription and upgraded to 2023 desktop. Stay away from the online version, it's awful.

Using QB for Mac Desktop has been infuriating. From not being user friendly on so many computer standards, to not able to convert a windows file to a Mac file, or QB for windows Enterprise not able to convert to Mac.

I have had Quick Books for years and this year they changed to subscriptions system. I paid for the year and the system keeps asking me to log in and verify subscription. I called and asked why do I need to do that? I have paid the year. They said it's our system and I need to live with it. Putting aside their system software flaws that we have to keep dealing with, now we need to bring our secured system online every time we need to check or run a report. They did the subscription service to make more revenue, but it has become a lousy system. With them being almost a monopoly I hope the regulators will take a look and get them some competition to drive down the cost, better customer service and open other options.

I tried QuickBooks free trial with payroll. 2 weeks in I knew it was just too much for my small business right now. So I called and canceled. Since then I have been charged for 3 months straight. They keep saying they are going to credit me since I did not use their service and now they say they can't give me back a payment because it's been 3 months? I have spent over 10 hours and about 3 months trying to get my accounts closed and my money back and they just can't/won't do it. Very disappointed in the lack of hospitality and ownership of this company. Be aware I have tried on numerous occasions to speak with the boss however no one at customer service will let me. I was planning on using them once we grew but not anymore.

Find another accounting software. The customer service is among the worst we have ever encountered. They completely high jack your company. We have been shut down several times because of changes that they made and neglected to inform us. They tried to force us to go to the online version. It’s extremely difficult and completely different than the original desktop version. If you insist on going back to the desktop version it’s difficult because every person you talk to in their computer support tells you something different if you can understand them. If you are just starting a business, find something, anything else other than Quick Books.

I have used Quickbooks for 8 years at the same annual price. Now all of a sudden, the price doubles for no apparent reason, no additional services, and same crappy environment. I will be evaluating other services this year as this will be my last year on QuickBooks. It’s absolutely appalling to think they would do this when so many small businesses are struggling to even pay rent. Profit this year does not equal profit after this year. Very poor decision.

We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring - This was useless. The customer signed a registration document. We verified her ID and we have her on video in the reception. None of which mattered! She still got a full refund and we get dinged with fees for the courtesy of her staying here for free. The system supports criminals.

I am a Quickbooks user as well for years and they are now trying to extort me out of almost $2,000 more to do my account reconciliation, which has always been part of my account and are trying to claim it never was. It's been part of my service since the beginning, two days ago the scam was my server expired and they wanted money for that, today they say the server and cloud are part of my account but now the only accounting service I have is now not part of it. These people are crooks and I specifically a year ago after the last shakedown had it specific as all services are included and yet here we are arguing that it doesn’t state something specific in the services and they now keep changing up the scam!

My bookkeeper insisted on switching from the desktop version to online. I dislike it after so many years of the desktop version. It is completely different, it is missing many features such as graphs and is not user friendly at all. If I could go back I would.

Quickbooks have chosen to freeze all of my deposits totaling $1,510.50 without providing any notification. I have called multiple times to ask:

About 1 year ago I lost the bank feed for one of my credit card accounts. I have asked for help reconnecting it repeatedly and have been blown off each time. QBO says it is on the credit card side. It is not. However, no one with any ability to help ever gets back with me. I have placed several trouble tickets and they simply clear them and say that they have resolved the issue so it looks good on their end. I am still having to enter transactions manually after 1 year of this unsatisfactory experience. They have no one that actually cares about their customers. Any other bookkeeping program would be better. I am a QB user since 2006. QB was awesome. QB customer support would actually help you figure out issues. QBO (Mint) has little to no customer support. They are getting $85.00 per month from me, but it is a huge rip off! I am looking for a better bookkeeping program.