QuickBooks Online Simple Start Reviews

I have used TurboTax for many years to file my taxes. This year when I filed my taxes, I was charged $4.99 for QuickBooks. I have no idea why. I have never used QuickBooks and never will. I researched why this happened and apparently it was a scam to get self-employed TurboTax payers to subscribe at $4.99 per month. I followed the instructions to cancel and was still charged the $4.99. Now I have been on the phone with QuickBooks to get a refund for the $4.99. I have been on the phone with them for over 1/2 hour and still counting. They are so unorganized and unethical. They say it is taking 30 minutes to locate my account. I am not on hold and I have my confirmation number so why is it taking so long? This seems to be quite the scam. They make it so difficult to cancel so the customer gives up. Multiple $4.99 times millions of customers and they are making quite a profit.

I just purchased QB Mac 2016. What were they thinking when they changed GO FIND to some two-sided flip file that gives you WAY too much information? I spent 7, yes 7 hours on the help line with QB last week. A good thing I had purchased a support package. PLEASE bring back the old method, I can't begin to reconcile my banking ledger with the new, improved flip file. Also, my mouse doesn't work with the banking ledger. It works fine with other parts of the program. I feel like I am going crazy! I have used QB since it came out and this is the worst software update to date.

BUYERS BEWARE!! I bought QB Pro 2014 and used it for a little over one year. After having QB walk me thru a transfer of the software from my old laptop to my new one, the software began to lose transactions that should have been imported from my bank. After calling QB tech support, I was offered a fix for $400!! After declining the fix and deciding to manually key in my missing info, the problem increased, losing even more data. I called tech support again. I was again offered a horrible solution of having my software fixed for hundreds of dollars. The tech told me that I should have updated my software regularly.

My online version quit uploading my bank transactions. I own online PLUS and support is nonexistent. They purposely put glitches in their program and then charge you extra to fix them. When I complained about this "extra" charge, the supervisor "Mark" hung up the phone on me. When I called back he stated that QuickBooks sells the software and then you own it and must PAY for support. He then told me not to call back and hung up again. This is a horrible business model, but it makes money for them as they have us over a barrel. Stay away them.

I've been using Quickbooks for over 20 years. About two years I switched from the desktop version to the Quickbooks Online version. Not happy. The reporting capabilities are nowhere near the desktop version. Customer service is highly untrained -- if you don't mind waiting 30 minutes. And course their pricing is significantly more than all the other players -- which they will continue to raise since Intuit currently controls the market. My #1 goal for 2016 is to switch to a new player. From reading, there are many great lower price options for online accounting.

Takes them 40 minutes to answer the phone for customer service. Their website frequently crashes. I'm paying for it, but it doesn't work. The tech-support representatives don't know what they're doing, they pretend like they're helping you and when you call back for further assistance they tell you nobody took any notes. I encourage anyone thinking of migrating over to this company do not do it! Save yourselves time and money. I've spent about two solid weeks of my life on hold with this company. They make so many mistakes! I hate this company!

I called a year ago to find out why my QB online backups had stopped working. I was told I needed to update software. He signed on and updated. I was told I had 1 year of free support. When I called today to tell them I didn't want to renew... I was told that if I didn't my software would stop!! My only choices are to BUY more. Ha. Great business plan.

It is the worst experience I have had with Quickbooks Online and I have not been able to download transactions from the bank for almost three months. Each time it states bank error code 102, 103 then 185 and it is just so frustrating. The bank has confirmed nothing wrong from their site but Quickbooks! We have a business to run and this is just impossible! I would not recommend Quickbooks to anyone.

My trial was for QuickBooks Simple Start... When trial period ended, it charged my card for way higher cost than I had ever seen. I had to call in two times to try to resolve, but the only way I could get it changed was to cancel my account and start ALL OVER. At no time in the check out process did they tell me it would be the price they charged my credit card for.

I got my confirmation email showing my subscription for SIMPLE START ONLINE at $12.95 AND the PAYROLL part for $39.95... We have no employees... I did not order that. So I responded to email. So I set up the company and set up the banking. When I connected to my bank account, I connected to personal account instead of business one. I found no way to delete the download. I could exclude the items from the transaction register but the Balance totals were my personal checking. I tried to contact Intuit but all you get is a FAQ. NOTHING they explained worked.

I have QB simple start 2008 that stopped working as license was suspended due to discontinuation of product. I was advised to upgrade to a 2011 version or pay a monthly fee of $13.08 to have the online version. They tried their best to sell me a newer version all the time, I was on the phone with Tech Support and the problem has not been solved as no one has followed up after giving me a case ref #. I was also told by Joy (supervisor) that that's their policy and she could do nothing other than transfer me to the online department to get rid of me. She transferred and I was disconnected as always. Any thing I could do to have my product working back? I just use it to write checks as we have an accountant that uses QB and needs us to use the same.

First, today's date is 4/28/2010.

We are EXTREMELY disappointed in Quickbooks. We have a copy of Simple Start and Quickbooks and apparently neither will work since we dont have updates and cant get them without spending more money with you. We are also apparently having much trouble just trying to get either one of the programs to work on just 2 computers networked.