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About QuickBooks Online Simple Start
QuickBooks Online Simple Start’s intuitive tabs and graphics make it a good choice for people new to online billing, invoicing and accounting. This software is compatible with iOS and Android systems. Simple Start costs $40 a month, but discounts are available during sales. There is also a 30-day free trial.
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Reviewed May 5, 2022
As a small business owner, I was naturally drawn to QuickBooks based on their reputation. But, upon activating my subscription and trying to perform (what I expected to be) some basic tasks (ie: create a custom tax field/rate, add a gratuity option to an invoice). I also had some feature requests with linking independent contractor payroll to QB and ran into walls there too. Basically - 0-for-3 on the first three things I investigated. Tried calling customer support for all of the above and in each case was told it would be referred to the "specialist team" (or whatever they call it) to get a resolution. Resolution: QB Online doesn't do that. Even if I had upgraded to the most expensive version of the platform, it still didn't have the capabilities.
Fast forward 2 weeks to wanting to take advantage of their 60-day 100% customer satisfaction money back guarantee. I actually recently had a root canal - and that went smoother, more painless and took less time than getting my refund. It took several follow up calls over a few weeks to actually get the refund process - and when it did, it was not quite 100% refunded. (Only ~$700 out of $740.) While the $40 difference isn't going to make/break our business - the principle of it is incredibly frustrating. On top of the irony that this is accounting software... you'd think they would be able to process their own refund accurately... right?!?!
In any case, unless you have an incredibly basic business where all you really need is basic addition and subtraction and no integration with payroll, banking, etc. - then I would avoid this for a typical small business. (In this case, I would recommend a spreadsheet.) If you have an accounting background and need some sophisticated features - maybe a software-in-box version is right for you. But not for the typical small business owner.
Reviewed March 23, 2022
This was an OK product when I started my business 10-years ago, but it has steadily become more expensive (double), with fewer and fewer included features. In the last year or so, there is now almost no support without upgrading and paying for it, and there is a non-stop barrage of pop-up ads from Quickbooks soliciting to purchase more products. The 'improvements' they roll-out only serve to make this product more cumbersome and difficult to use, and many of the features are implemented with no-way to turn them off...you're just stuck with them. For instance, now, every time I add a quote/estimate and email it, the subject is prefaced with "ESTIMATE -". No one from QB ever consulted me if I wanted this addition, and it only serves to confuse my customers. It's like this throughout their software.
The QUICKBOOKS payments is a hellacious rip-off. Though it may be the only payment application that is fully integrated into QBO, otherwise it has perhaps the MOST expensive credit card processing fees. And it doesn't fully integrate into QBO (features on the payments software are not available in QBO, and vice-versa). It is also cumbersome. But the best (worst) part is there is ZERO telephone support for credit cards anymore, only online support (from the Philippines?). Don't even think of being able to get a telephone (voice) or authorization for a purchase...it's just NOT there. Some great advice to the Quickbooks engineers - EVERY time you implement a feature provide the ability to disable it, especially if it is only an enhancement...one size does NOT fit all! If QBO's target consumer is the small, mobile business...they are doing a fantastic job of alienating (us).
Reviewed Feb. 2, 2022
I have been using Quickbooks Online for about 4 years now. Until this year I have not had any problems, but for some reason my bank stopped syncing 6 months ago. I have spent hours on the phone with multiple agents trying to correct the problem to no avail. Never mind the amount of times I have been disconnected while on hold. I now have to do all of last years tax records by hand using my bank statements and writing it all out. I am furious and QB will not do anything to resolve. Customer service is terrible. I have canceled and will NEVER use them again. I did not receive the service I paid for and I feel like that is fraud. I have noticed similar reviews and wonder why a competitor hasn't taken advantage.
Reviewed Nov. 3, 2021
Yes, I actually was not able to select what I'm actually going to do after not getting the help I needed. I only needed to sign in and now I'm going to cancel my subscription forever. It’s not that I entered the wrong username or password—those were certainly correct as verified by your system. However, your system needed to verify that it was still me. Your system is so antiquated that you relied on verifying my identity by sending a phone call. My phone is set up to block all spam calls--all calls that are not in my contacts--for a reason. The very fact that you don't send out a text message for verification is crazy! You're probably the only company in the U.S. that doesn't have this method. Or how about an email? That would even make a little sense since the email is the username and I would be verifying that I had access to that email. What if my phone number had changed and I wasn’t able to receive calls?
Lastly, I went through identifying myself the "long way" which includes entering a whole bunch of super private things like social security, etc., but QB says that it uses the info put on the last tax return from TurboTax. Well we didn't use TurboTax last year, so it doesn't have the most updated personal info. Ugh! And lastly, I was in a chat with a representative and I just clicked into a tab that I already had open while I was waiting for them to respond (which was taking forever) because, as a business owner, I'm busy. But then it completely closed out my chat. Poof! Gone. It would have been nice to at least have been notified when I started the chat that it would do that.
Then, alas, after going through the process again with a customer service representative that assured me they could at least cancel my account. 30+ mins. later, they informed me that they did not have the ability to cancel it. I’ve been a customer for years by the way with multiple business accounts. The representative also said that they’re experiencing issues on the backend of their site according to the developers. She could not give me an ETA on the resolution to the issues. I also mentioned that at the top of their site, it says that all systems are operational with a green light (button). This seems odd. I expressed my concern that if they know there’s an issue, why wouldn’t they notify customers? The representative was trying her best, but she gave me number to call to cancel from the appropriate department.
Can you guess what happened next? I went through a series of automated prompts (which is so tiresome these days anyways. Until AI gets better, this should really not be used). The automated voice tried to identify me. Get this…they were actually able to verify the number that I was calling from was actually associated with the account I was calling about. Perfect…or not. It actually wanted to send me a text message…finally…to verify me. So I said okay and received a text with a link. Guess where the link took me. It took me to log in to QB online! Ha! So I was sent in the cycle that led me on this journey in the first place. After trying to tell the automated machine that I wanted to speak to a representative, everything went silent and then I was hung up on.
I really want to cancel my account so badly. And just think, if I had been able to log in, they could have averted losing a customer. So much wasted time. It’s now appearing to be dishonest business practices since I cannot even cancel my account when I’ve made multiple representatives aware of this. This needs to change. This company should honestly be called SlowBooks because one way or another, they’re slowing you, the business owner, from being productive. So I hope someone reads this and passes it along to the CEO. My message to you is to USE YOUR OWN PRODUCTS. Failure to do this means that you can't empathize with the customer and you don't know the journey we're taking and therefore you will continue to lose customers.
Reviewed Oct. 15, 2021
This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people. They. Do. Not. Care. I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems. They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.
Reviewed Sept. 17, 2021
I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do. They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life. EVER It took 3 attempts before I could even interact with someone with a working mic/headset.
Reviewed Aug. 6, 2021
I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back. The last lady tried VERRRRY hard. I was on the phone w/ her for 1h 47m. She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded. GREAT!
Fast forward to yesterday at 11a (scheduled time). I was at my desk, ready for the call. Crickets. I get a call at 12:01p (as I was walking out the door my my lunch appt). She apologized she missed the time, and wanted to go over the transaction. I didn't have time. I was irritated because the refund had NOT posted, and had not gone through. She said she didn't have any other solutions. Ahh what?
Soooo I got upset. I wanted to speak to a manager. She informed me that her Manager was unable to actually do anything on my account, but she can 'hear' my complaint. Fine.. She came back on and said the manager will call me back within 15 minutes. 3 minutes later, TESSA calls.. She was delightful. She 'understood' my problem. I asked if she was a biz owner, to which she replied yes. So I asked if she ever had this problem, she said no. I said... "Then you don't understand. I'm at your mercy, and a client who is taking QB's lack of fixing the issue out on me."
She listened to my complaint. Then told me she can't help me. But if I wanted to 'waste her time', she would review the audio recording. I got hot. I set an appt at 11. That is when I had time. I just want them to fix the issue THEY have. I told her "you aren't going to help are you?!?" Then she left 15-20 seconds of open air. I asked if she was there. She said she didn't want to interrupt me. She would not give me an answer on what to do. She then came up with excuses. When I asked for contact info for her boss, she said I can't talk to them. I said, I never asked to speak to them. An email would be fine. She said, "You can't 'communicate' with them."
She told me that my callback at 11 was just as a "good faith". That the customer service rep was only a tier 1, and that she had answered another call 3 minutes before 11, and didn't know she'd get stuck on a call. She also said since I was so busy and my time is so valuable, maybe I should have an employee take care of the issue. She also asked me why I didn't just file for an appt online, because sometimes that bypasses the other tier. Soooo long story short... I'm supposed to know WTH the different tiers are, and not expect a call at 11. I set a time. I DON'T KNOW WHAT SOMEONE'S POSITION IS! I HAD AN APPT SET. I don't know the difference between online appt vs them calling me.
Long story short, I know QB could give a RA about me leaving. I am only a few $G a year. But I won't support QB, because they don't have people who can help, and they not only employ a horrible manager, but they put her in Customer Service Management. SOOOO I ended up just getting the client to agree to send $ back if the refund goes through, and I sent him an overnighted cashier's check. Thanks QB!!! SO... Who do we move to? Suggestions? Does QB info swap over easily?I do:
Any help is appreciated.
Reviewed Aug. 3, 2021
They create bugs on their already expensive software on purpose, when you finally get to chat with a representative they will tell you that they can only help you if you enroll to a subscription annual plan for $70. There are hundreds of complaints on their own blog, no solutions unless you pay more. Once you pay for this software they got you by the balls. Used it for years until they started with this tactics since end 2019...probably a new sneak CEO. And the problem is so big that even scammers are getting into it, BE CAREFUL. Google QB help, many sites passing by QB with their name and logo etc, when you call the number, is a guy with foreigner accent asking you to take control of your PC in order to "FIX" the problem...Stay Away from QB!
Reviewed July 31, 2021
Their customer service totally sucks. Try and get someone on the phone. It takes hours for simple things. Used to love Quickbooks but not anymore. Try and find a phone number online for customer service... You will not find one. If you want to buy something they are all over you.
Reviewed June 28, 2021
The worst customer service I have experienced from a company. It is impossible to call them. In order to have them call you it takes an extraordinary amount of time jumping through hoops. Despite cancelling services they continue to charge me. In fact, I had to put stop payments in at my bank which cost me a total of $56. And then they started charging my credit card on file. It is an absolute nightmare. In total I have been charged $1600.00 in excess.
Reviewed May 21, 2021
Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screen share to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Reviewed May 4, 2021
We had been using QBO for about 6 months, tracking two different vehicles independently, when suddenly that feature was pulled out from under us during an update, and moved up beyond the next paywall, which would almost double what we're already paying them to meet. Reaching a real person takes hours, and when I called about this particular issue, the person I finally spoke to confirmed the elimination of the service, and since they clearly worked for a separate customer support company and couldn't do anything else for me, they agreed with me that it was a dirty thing for QuickBooks to do, and recommended that I file feedback about it. As far as I can tell, that feedback was completely ignored.
Two weeks ago, our mileage stopped tracking altogether. We discovered this on the weekend, when we do our bi-weekly accounting, and Quickbooks offers no customer support AT ALL on weekends. When I requested a callback on Monday, I was told I could expect a call in 4 hours, which was ridiculous enough. 6 hours later, AFTER MIDNIGHT EST, I finally received a call from them, which went to my voicemail. Because I did not pick up Quickbooks' customer support call AFTER MIDNIGHT, the voicemail let me know that I would have to get back in the queue to request another callback.
I really have never felt so disrespected as a consumer. Their customer service is absolutely awful, the browser app is one of the worst I've ever used, and they will pull services out from under you with no notice and demand you pay more for them. Their unduly large market share allows them to operate like the mafia. As soon as this fiscal year is over, we're migrating to FreshBooks/MileIQ.
Reviewed May 1, 2021
The QuickBooks online experience is poor. I pay for a subscription, they charge transaction fees for every transaction and they still have the audacity to continually have popup ads in their product. This has been going on for 2 years, many complaints from many customers and they keep calling them "navigational aids", yes QuickBooks we are that stupid to think they are navigational aids and not ads. Seeing an ad once or twice, no problem, however I will see it every time I log in to the platform and multiple times in the same session. It's insulting as a consumer of their service that they would continually upsell me and hugely disruptive to an already time sink of a task. There is no way to stop these ads from popping up, this is not a customer-centric company. I'm shopping for alternatives.
Reviewed April 30, 2021
It is now 10:39 AM on a Friday. My employees' direct deposit is delayed, and I'm trying to find out why. The only way to contact customer service is via chat, and when I try to reach someone, I get the message "Our experts are currently offline. Please try again later." Really QuickBooks, really?! It is the middle of the morning on a week day!! You can't afford to pay one customer service rep, not one??!! You lost my business forever!
Reviewed April 22, 2021
Do not go down the rabbit hole of QBO. It is a horrible system that will leave you wishing you had never touched it. It is constantly messing up my finances and I have spent hours and hours on chat support with no avail. Do not use QBTime either. They do not sync properly and there is no one to help you.
Reviewed April 9, 2021
WORST CUSTOMER SUPPORT EVER. Signed up for QB Cash to "supposedly" get the money quicker and with less fees. They CAN'T even connect you to the SAME bank your QB is connected to for 3-5 days and thus HOLD YOUR MONEY HOSTAGE. You can't get it back out to send to your account until you receive the Debit Card and they can't cancel it without a 0-balance. They claim to "Support Small Businesses" yet this corporate giant does nothing to expedite and serve this clientele that has vendors to pay and business to do. Find a better Service provider that actually has your best interest in mind.
Reviewed April 3, 2021
Can't perform simple tax functions needed. Like exempting certain employees or certain state taxes from the payroll system. It forces you to have to pay them. We are in Washington and do not have workman's comp. We have industrial insurance called L&I where half is paid by the employee and the other half by the employer. You can't set this up in the system as a liability or payroll item, there is nowhere to do this. I also needed to add some compensation that is not subject to taxation and it listed in box 14 of the W-2 but there is nowhere to add this compensation. If these things are actually possible to configure customer service does not know the answers and just keeps you in a waiting situation by telling you they are looking for the answer. I had to give up after waiting for 2 hours. I would avoid using Quickbooks Online and stick with the desktop versions where you can turn off and on certain functions and disable certain taxes.
Reviewed April 1, 2021
Keeping your books is nerve racking and QB has not helped this last year. I used to like them and now their system is glitchy. My main vendor disappeared from the system. If you are a small business there are much better options than QB that are easier to use, more stable, and less expensive. I paid for a yearly subscription and I've tried multiple ways to get a refund for 2021 payment. Is trying to get a refund at this point even worth it? Again, I used to like QB. Never again.
Reviewed March 31, 2021
Stay away from QBO. They have just changed charges on bank payments from customers. It use to be free & take 7 days, but with lies via email they said next day would be free with their QuickBook Cash & Envelopes account. I signed on, it was a trojan horse. The deposits were free, but it turned into a nightmare with instant payments. Once a day was much easier for my bookkeeping & I have no problem waiting 7 days so went back to old way, but wait, no more old way. Now you have to have instant or next day deposits & all are charged 1%. I have over $30k a month using QBO payment method so my QBO plan just went from about $500 per year to over $4100 a year.
To make matters worse is their training in their customer service department. I have been on the phone with them at least a dozen times since this happened. They have been from absolutely clueless at first and giving misinformation (a.k.a. Lies) on this situation to obviously only answering questions asked without giving information freely to keep their clients in a state of confusion since this started in February. I will also get varying answers to the same questions and when asked for a supervisor, was told none available or one would call me back, which never happened. 2 days ago I talked to Bobby, who told me that if I redirected my deposits back to the QuickBook Cash & Envelops account I would no longer be charged. So I went back & I am still being charged.
Today I talked to Haley in customer service. She told me that I & all other QBO users would be charged from now on 1% on all future customer bank payments and there was nothing I could do about it & would not give me to a supervisor. For those stuck & with no choice to use this POS company's bookkeeping app, know that there are some apps that can be linked with QBO that do not charge this fee, which I will be using until I find another bookkeeping app to use other than QBO.
Reviewed March 5, 2021
The customer support is automated and hard to get a live agent. They charged my account without warning. I have tried numerous times to contact by phone, through the app with no help and no call back after requesting multiple times. I used to love the app but no more. I will be shopping for a new platform and will be changing merchant services asap. Avoid like the PLAGUE.
Reviewed Feb. 15, 2021
Even though there is a 30 days free trial link, QuickBooks will charge you on the next day. And even if you call them 300 times and spend 500 hours on the phone, you are not getting your money back. Don’t click on the free trial link, QuickBooks is making profit on top of innocent people that believe they are actually giving a free trial. Try another system. Their customer service is terrible! In summary my experience was frustrating...
Reviewed Feb. 9, 2021
Quickbooks is THE WORST. Their product is not user friendly and their customer service is the worst, they take FOREVER asking you questions that are not at all relevant and you end up wasting so much time. Do not waste your money.
Reviewed Jan. 22, 2021
Used to be able to call directly for support, now you have to go to online chat where they do not understand the question asked, when they believe they do you are directed elsewhere and there is no clear indication where elsewhere is. I spent over 1.5 hours attempting to get help and finally spoke to a live person, only to be told that she could not help me edit the product/service being charged tax because she was not trained. I was not going to start the whole process over with a new chat, then attempt to find a live agent. QBO is expensive and without direct access to a live support person the cost of using this software rises rapidly.
Reviewed Jan. 12, 2021
I've had Quickbooks Online with payroll for several years now. It started out good - if you had a problem you could get someone fast on the phone that was knowledgeable and fix it. Now you can't get anyone - I'm having a problem with my 1099s (which I have a subscription for) - when you do the online chat, they reroute you somewhere that sends you back to the original place (twice). Then when I requested a call back - they called back but couldn't help me because they were in Canada (I'm in the US). They gave me a number to call, where there is no one to help. Awful customer service!!!!
Reviewed Dec. 22, 2020
This company does not back their product in any way. We had their services for years and all is fine until there is an error, no support. We recently decided to use their payroll services and that's when I couldn't keep quiet any longer. We set up the payroll service through them and after a week the service was cancelled, we didn't cancel it and they said they didn't. After 8 hours on the phone they still can't explain why it was canceled and what has to be done to correct the cancellation. Their condescending attitude doesn't help either. I don't understand how they stay in business, overall one of the worst companies to deal with ever. We are absolutely done with them.
Reviewed Dec. 16, 2020
When speaking to the Sales Dept via Chat, we were given the impression that Quickbooks Online with the Payroll feature would work for us (small real estate rental LLC with over 50 rentals). The sale rep claimed his sister used it for her small real estate rental properties too. Maybe his sales pitch is true, but the product did NOT apply well to our needs. Despite setting up automatic conciliation shortcuts, the system never recognized any repeat transactions. Setting up journal entries and paying the officers never happened with Quickbooks online; not to mention importing all the properties and anything to do with them (repairs, rent roll) didn't work out so well. We had spent days importing the properties as per the instructions you can find in their help search; updating the information and details of properties into "customers" as that's what you would have to do to classify each property. What a waste of time.
The only thing that did work well was the pay wages to employees and reporting & submitting taxes/forms to the state and IRS. Customer service is via chat only-which is a pain as the reps are clueless even if you spell out everything to him/her. We ended up cancelling our services, but are now caught up in their latest email notice of closing out our FEID with the IRS. REALLY?! Why would you do that? Because we cancelled our services?! The reps are making it sooo difficult to confirm that Intuit QuickBooks is NOT going to close out our FEID with the IRS. We are still in business, just not doing business with them any longer. STAY away from QuickBooks online if you have a rental property business as their product will NOT work well for you, and if you don't want them to threaten to close out your FEID.
Reviewed Nov. 30, 2020
We switched our company books from desktop to online, and since then our books have been so screwed up with double entries, mismatched transactions, inaccurate numbers, bill payments that seem to cancel or recategorize themselves. And those are just to name a few. For the price you pay a year, you would think they would spend a bit more time doing research into their own software to iron out the wrinkles before unveiling it.
The concept was probably great but the actual product is horrible. Not user friendly and can be a bit challenging even for seasoned accountants. Also when changes are made it would be great to have a heads up on it. QBO volunteered to make our FIT payment again for us even after we had just made it using our own method. Seems as if QB unlocked that feature and took it upon themselves to implement it. This put our books behind at least 7k!!!! imagine paying that to the IRS TWICE!!!! And you didn't even have to!!!!
Reviewed Nov. 23, 2020
After using Quickbooks on-line for 8 years, our account was abruptly flagged and our payments were placed on hold without notice. Upon calling Quickbooks and after holding for 45 minutes I was sent to their Risk Management group, they did not state what the issue was but started asking extremely personal questions about my business and my identity. They were rude at best. I provided all the information that they asked and was told the matter will be resolved in 2 business days. 10 days later I still did not have a resolution so I called and talked to another agent at Intuit (Quickbooks parent company).
After staying on the phone for an hour, I was told they needed some more information and that they would respond in 2 days. It has been another 5 days and I still don't have a response or resolution. Quickbooks used to be a good company to use for basic business transactions but after my experience with this group, I will absolutely not use or recommend them. It seems that they got too big for small business.
Reviewed Nov. 15, 2020
I agree with other reviewers when they say that there is no one available to actually speak to...only chat is available. I spent about an hour on chat and got nowhere. Transferred me twice and no one knows anything. They probably work from home and are just wasting customers’ time. This is supposedly a well known company. Don’t waste your money or your time. It isn’t worth the headache.
Reviewed Oct. 28, 2020
I’ve had so many troubles with this company for the simple reason that you can’t delete your data from the QuickBooks website! I’ve called and asked to reset my data as it’s incorrect (I’ve changed my business) and they told me a) make a new account (which I don’t want to do) and b) that they physically CANT DELETE MY ACCOUNT DATA even though I’m no longer going to be using their service. It automatically deletes after 1 year if you don’t resubscribe. If you like a website which doesn’t delete important info. This is the company for you. Also to make QuickBooks work for me, I have to pay for an additional $20 a month subscription just so it integrates my stripe account. What a money grab. Stay away from this company. I wish I read the reviews earlier.
Reviewed Oct. 16, 2020
I just spent 4 hours on a chat with payroll help and the problem was not resolved. QuickBooks online payroll wants to make all the payroll tax payments for you. However, they can not make the WA L & I, because it is different than what they normally do. BUT, the payroll online does not calculate the taxes properly. If you wait until the payment is due or two weeks before, you can not make an adjustment to the payment so it shows paid and it is the wrong amount. When I chatted with help, I spent 4 hours and nothing was resolved, so the books will be off.
Reviewed Sept. 29, 2020
Watch out! Switched to Quickbooks Online and our customer paid our invoice through Quickbooks. What a mistake!! Now Quickbooks has held onto our money, several thousands, for over 12 days!! We need our money and we have been jumping through hoops by giving Quickbooks all the information they have requested, including cell phone bills, EIN, bank numbers, and more. They still are saying it will be several days before they can inform us when we will get out money. Our customer paid, it has been withdrawn from his account, and we don't have our money! Upon researching, Quickbooks has been known to do this, as you will see in the help/ask questions section. I hope this doesn't happen to anyone else. Beware!!
Reviewed Sept. 26, 2020
I liked using the product for the most part, but unfortunately QBO customer service is incompetent to say the least. I was on monthly debit from my CC & several months ago I wanted to change the credit card on file for a new one, so I phoned in to QBO & cancelled the old card & added a new one. However they continued to debit my old Visa without me knowing & cost me $$$ in interest & fees, until Visa finally put a stop payment on their account. Upon reviewing their mistake they said they couldn't find the actual call log from the day that I called, & accepted no responsibility. They indicated I (the customer) needed to come up with the call log.
I said I wanted to activate the account with my new CC# but instead they set up a new acct, with no way at all of transferring my previous QB data to it. Useless. I then asked again for them to reinstate my original acct & they said they could do it, but for over 3 times the monthly fee. I have contacted them numerous times & they promise to have a supervisor call me, but so far nothing. Stay away, it's not worth the hassle.
Reviewed Aug. 8, 2020
We are going to use an alternative to Quickbooks online. I'm tired of impossible cat and mouse games to get a hold of a customer service. Now, they are messing with our accounts, and new customer deposits. They allowed a wrongful transaction to take place without our knowledge. We are done! We will no longer be using Quickbooks. Switching ASAP.
Reviewed Aug. 7, 2020
Our online monthly subscription keeps going up and had to downgrade twice already to keep our payment the same. Stay with your desktop version or use another product. It is hard to get used to some of the features and then end up losing them because of downgrades.
Reviewed Aug. 5, 2020
I should have read all the complaints about the QBO payroll service before I signed up for it. I have been overall pretty happy with QB products, until I signed up for payroll services. All I have had are problems. The support team are untrained, unhelpful, and not able to fix their own mistakes. Somehow there was a glitch in their system, and when they filed my Quarterly tax they were incorrect. The State withholding and the Fed Unemployment figures were correct. The 941 was wrong and didn't use the same figures and the gross payroll figure was wrong, When I checked the payroll tax liability reports the figures were correct, but somehow that is not what was filed with the IRS. Thought everything was fine until I received an IRS notice, with fines and interest. I contacted support only to find they don't stand behind their work!!!
I have spent hours on the phone with them only to have them tell me they don't and can't and won't do amended tax forms even if they have made errors. I am out of luck. I have to figure out how to correct their mistake, and file my own amended 941x. I really feel this is an inferior product and service. I would caution anyone that is thinking about using it. Just use ADP or a reputable payroll service. I have never used payroll service that doesn't stand behind their work. Buyer beware!!!!
Reviewed July 6, 2020
I have been using QB Desktop for MAC for quite sometime, before a sleazy salesman lured me into their QB Online version. I wasn't thrilled with the MAC version, so I thought it can't be worse and moved on with deal, boy was wrong! I used it for about a year until my last straw was pulled. Majority of the things that were included with my Desktop Version were unavailable and when I've started realizing how many things were missing, it was already too late, my database grew and I did not want to go through a migration process again.
Everyone who ever migrated databases knows that it is never ideal and with QB it is a total disaster. So, just now, when I finally committed myself to allocate the time and effort to migrate back to QB for MAC version, they are telling me that I need a Windows PC with a Windows QB Desktop version so I can just convert the file!!! In order for me to move back to MAC version, I need to buy a PC and a QB Desktop version JUST to convert the data file. Milking you for money doesn't even begin to cover my concern. Oh, and the option that I was missing was "projects", so I can have multiple projects under the same contractor. That option is included with their most expensive option - $150 a month. Stay away! Research any other bookkeeping software, at this point a pencil and calculator sounds a whole lot better than the Quickbooks (anyone of their product).
Reviewed July 2, 2020
I had used Quicken to manage my bank accounts for 20 years and was moderately pleased until Quicken forced everyone to go to "Memberships" about a year ago. You have to buy the same program every year! They give "free access" to your data but you can't do anything with that access such as move it to a new program. Do NOT buy this program! It is an expensive trap.
Reviewed June 11, 2020
Getting them to acknowledge the mistake was a nightmare but luckily I kept screenshots of the offer and finally (after many attempts) got a Manager to acknowledge and rectify the billing error.
A year later I refer a friend under their referral program ($100 gift card) and even though they are fully signed up I am yet to receive the gift card. I've contacted them (2x) and provided the referral's QuickBooks ID assigned when they signed up but I keep getting the run around. Why do they continue to make financial commitments but you have to fight them every step of the way to get what was promised.
My advice to anyone considering QuickBooks Online Canada is make sure you get everything in writing (and keep it as you will need it). If Customer Service and Integrity is vey important to you then they might not be the right partners for you. After another lengthy telephone attempt again today I finally received my gift card as I was writing this review but the mere fact that I had to chase them this hard to honor their offer solidifies the fact that I will no longer refer anyone to them and would also discourage anyone from dealing with QuickBooks Online Canada. I hope this helps others avoid the same pitfalls I encountered.
Reviewed May 22, 2020
Purchased the Quickbooks online payroll core service. Site has frequent issues, refers you to call for assistance but the phone number is disconnected, chat services are VERY slow. Agents are chatting with far too many people at once so it takes an hour to have a simple conversation. Just a poor product with really poor customer service to back it up. Don't use them.
Reviewed May 11, 2020
Stay away. They are experiencing bad cash flow during covid-19, so they are delaying customer payments to bank account. It's been 20 days and they are just playing games and holding funds because they probably loaned it out on interest.
Reviewed April 21, 2020
Stay away from this company! 1. I believed their ad. 2. Subscribed. 3. 10 min later, I was declined certain feature that was included subscription while setup account. They tell me it's business reason. No more detail. 4. I want to refund. They said 'No' 5. WTF? 6. One thing you would mind before using this ** company. 7. They will ask your bank access # and account password. 8. Those you never want to share with. 9. I haven't seen this kind of ** for a while. 10. Stay away from this company. They will request your bank access # and password.
Reviewed April 20, 2020
I had a business account made under a trial period. Just before the trial ended, I found a link to a discounted membership price online and decided to sign up for the membership. Initially I thought once I signed in before I entered in my credit information that it will go to the already existing account I had under the trial period but it didn't. Instead, it created a completely new account which I cancelled as I was told I can't port over to the previous account I had already made.
I was told by an agent that I will be receiving a refund the same day as it was made and cancelled the same day. I called about a week to check in and was told by another agent that, "A refund will be issued, please call back if it doesn't show up on your account." I called again today only to be informed that I will not be getting my refund, period. Lost all the trust I initially had for the company and I hope the money which I now won't be getting back would keep the company going and help come up with solutions for similar case that I had in the future.
Reviewed April 18, 2020
I have used Quickbooks 2002 and 2010 editions, up until last month. They now have a way of controlling your usage, telling you that your version is no longer supported, and planting error messages so you can no longer use your own Quickbooks software. They force you to call "support" who told me (April 17/20, cut to the case) that I "must" buy the present version "now" ($500 stated), if I want to access my old and present business records from all previously saved Qbks. backups, for all my business years using Qbks. That is what I call white collar crime and corporate extortion (opinion)...What is the small business/self employed individual to do during these trying times?
Reviewed April 8, 2020
I am trying to set up a VERY simple QuickBooks account for managing my one-person business, so that I can pay myself and avoid paying self-employment taxes. I have now spent over 4.5 hours on the phone with QuickBooks "support". During that time, they have set up three different accounts (three different types of account). None of them work, none are what I want, none are what I asked for, and every time I call, I get another incompetent person that tells me everything I have done so far is WRONG, and that they have to start from scratch. I have now been charged for all three of these accounts, and I cannot seem to get a refund for any of them. I'm sick of this -- I'm done with these jerks.
Reviewed April 3, 2020
This ** so called "bookkeeping" company charged me for yearly subscription two times "accidentally" and never returned my extra payment even after they emailed to me an apology letter and confirmation about return. It took for me many days and many hours on phone conversations with them. Every new agent knows nothing, cant find payments history etc etc. They do not see anything on their side. I can not see on my side even payment history. It is not available. I can not cancel this nightmare subscription on my end, because there is no option at all.
This salespeople and customer service never can answer my simple question "how much is a yearly subscription?" They can not clearly tell me when is my renew month/day. One time they say one day, another representative tells me another month/day. THIS IS TOTALLY SCAM TEAM. AVOID THEM! It is DISHONEST, NIGHTMARE company. In my understanding, bookkeeping company has to have things in a perfect order. And this Quick Books Intuit company is completely opposite.
Reviewed March 21, 2020
Quickbooks online is one of the worst pieces of software. It has constant issue and these issues are huge! They stop Quickbooks form functioning at all. If you are using Quickbooks for your books I would double check everything. If Quickbooks can't show simple info correctly why would anyone trust that it is balancing mass amounts of numbers correctly. Every piece of software Intuit is brought out is cheap and shows complete disrespect to their clients. Quickbooks has issue after issue and sometimes does not work for days on end. Once you finally waste your valuable time waiting for their support staff to connect, they know very little and are honestly incompetent. I had an older lady once that could not answer a simple question about the process of Quickbooks. She literally said "Let's Google this together". If you are a trained professional I expect a quick answer and for the issue to be taken care of.
I have been waiting now for 2 weeks for them to fix the connection between US Bank and Quickbooks. No business should have to wait that long to see where their numbers sit. I think Intuit should be held accountable for swarming a market of honest people trying to run a company. Intuit has crushed all its competition and then seriously dropped the ball for business owner everywhere with their products.
Reviewed March 14, 2020
Presently on the phone for the last 92 minutes with 3 different reps. just to cancel a product that was already cancelled. But, Somehow they charged my credit card again. JUST AMAZING HOW A COMPANY SUCH AS THIS, DOES NOT GET IN TROUBLE BY ONE OF THE MANY GOVERNMENT AGENCIES. Just want to say, thank you Consumer Affairs Dept. At least something to do, You guys need a better spot on the Google, so others may see you quicker, Not make the same mistake.
Reviewed March 1, 2020
Non existent customer "service". I received an email stating my subscription could not be billed. I tried to update billing info online as requested. No go. I called, and was informed support was not available. I'm trying to run a business here and need to be focused on my clients, not ineptitude on QuickBooks part.
Reviewed Feb. 29, 2020
New customers will probably be happy at first. We were happy when we started using QBO 6 years ago. Now we are wondering why doesn't QBO care about their current customers??? Between lack of customer service and pricing models that only favor new customers, I have become very frustrated with Quickbooks Online (QBO).
First, it frustrates me so much when a company only offers new pricing options to new customers but does not allow customers have been using QBO (QuickBooks Online) for 6 years to get the deal! We switched to being under a wholesale bookkeeping company last year and QBO is making the wholesale company pay them the full cost for the QBO Plus software for our company; QBO tells our bookkeeping company that because we had this software before we were under them, they must pay full price and can't get the discounted wholesale price, yet we as the end-user do not see any of this going on.
The only reason I found out about this was today, I asked my bookkeeping service company how much more it would be to increase to the QBO Advanced (because the popups for the offering are constantly appearing in my QBO Plus even if I close them) and they informed me of how QBO is charging them full-price for our company because we had the software beforehand. I can't believe QBO does not care about its wholesalers and its current customers to make it work.
Second, I am seriously considering switching from QBO because they drive me insane with their lack of customer service and follow through on any feedback you send them. I have experience with QBO Plus, their merchant services, their Projects, and their API, and they are so disconnected with customer service. Their software has so many flaws and they just keep adding to it and not fixing the old stuff. Their feedback system gives the run around in circles and the live chat has been very unhelpful on several occasions. Also, the Word Document feed to create your own template is glitchy and unreliable. Don't be fooled by how great it sounds. Keep in mind that many of those who are using QBO are dealing with its flaws but stuck in the struggle of balancing running a business and the time it takes to search and learn another new software.
Reviewed Feb. 27, 2020
I switched my 20 year old business to start using Quickbooks. They put my deposits on hold after 7 days and wouldn't release them until I went out of business. I am speechless and heartbroken. The only response I got from the rep was I signed the agreement when I signed up in section 18 showing they could put my funds on hold. When I told her I need help and would they please review my file and release my funds she said they would let me know in 48 hours. That was the response I got over 3 weeks. They would let me know in 48 hours then ask for something else.
When I told her I was going to go out of business with no money this was her response... Kathy H at 14:13, Feb 27: "I understand, but you agreed to the merchant agreement when you signed up, and you agreed to the possibility of your funds being held." I am disgusted and again heartbroken. I would never recommend quickbooks or intuit to anyone for any reason.
Reviewed Feb. 19, 2020
Had difficulty with online service. For some reason my w2 was not created and missing on the online service. After 1 hour still no resolution. Customer service forced me to stay on line. Stated no way to work on problem unless I am there. They need a way for someone to put a ticket in and then they get back to you when resolution reached. If there is any other program out there for you to use I would use that instead!!!!
Reviewed Jan. 20, 2020
I wondered if this software could be used in another language as well and when I did the online chat, they told me it is working. So I checked their website and as it said 30 free trial as well as 60 days money back guarantee, I felt confident to being able to give it a try. Actually it did not work in the language I need and when I checked with them again (chat), they told me I have to switch my browser to that language - but this is not what I asked for. I only need this software in another language. So no worries, I just tried to reach them in order to use the money back guarantee...
After being on the phone with them for 73 minutes (!!!) now, they told me that they will not pay back anything and there is no trial either. So I finally have to pay for a product I cannot use at all and that gave me the impression I would be able to test and find out. It is now "only" one month I have to pay for, but I'd rather have given that money to anyone who would really need it than to a company that takes advantage of customers by telling them one thing and than not going up to it. Maybe the product is great (I don't know), but the customer service definitely sucks.
Reviewed Jan. 17, 2020
The Chat option is not working and neither is the phone. When I finally did get someone, I got disconnected. I have issues regarding taxes which are due soon and NO one is available to resolve. You are talking to a chat room in India and they have no clue how to help. Time to look for another software option. I am paying alot of money for nothing.
Reviewed Jan. 14, 2020
The product is valuable, there is no question about that, but the customer service is absolutely horrendous. It is always over 45 minutes to get ahold of anyone that can offer any sort of assistance, and for an accounting software, they've made numerous mistakes with billing that I have to spend over an hour to have correct each time. This company has a severely deficient volume of staff.
Reviewed Jan. 9, 2020
I've been this company for a year. I have the premium subscription (or whatever they call it). I called them on Monday Jan-6-2020. I waited for 2,5 HOURS! The only answer I received was "the system isn't working properly, I"ll generated a ticket to fix this issue." A week later I still have the same issue. On top of all, they do not longer receive phone calls, everything has to be through the "Help Button' and it's a FAQ icon! What a crappy service!
Reviewed Jan. 8, 2020
On hold now, with QuickBooks for the umpteenth time. This company is TERRIBLE. Does not pay on time. Does not respond in a timely fashion to calls about late payments. Does not offer any kind of normal, responsive customer service. The silly phone message is now telling me that there are other ways to "get help" – chats, email, whatever! What a joke!
Reviewed Jan. 8, 2020
On hold for over 45 minutes waiting for support. QB is very buggy with my MacBook, even when I use Chrome. Log in is erratic and most times requires repeated attempts. Sometimes can't get in. My life has become much more complicated trying to make QB work. Terrible support. I would throw it all away if I could.
Reviewed Jan. 7, 2020
We’ve spent at least 12 hours trying to get an issue resolved that is not allowing us to do payroll. Then Quickbooks offers to upsell us the online version. If they can’t fix the issue I already have why would I pay more? Then they will bring out the geniuses?
Reviewed Dec. 28, 2019
While Quickbooks itself is a good accounting software, it isn't without glitches and problems. To get support for the problems is a painful process. Plan to waste an entire day with the support desk, as they will place you on hold numerous times, tell you they are helping multiple people at a time so you have to keep waiting for them to queue back to you. When they come back to you they can't remember why they are on the phone with you so have you repeat the process over and over. If you go above their heads to "the office of the president" be prepared for the runaround. When that office fixed the problem the support desk couldn't, they created a glitch to which they wouldn't help fix! Instead telling me I had to go through the support desk again to fix that problem. It's a never ending horrible system.
Reviewed Dec. 18, 2019
It took months to get full-service payroll set up and after I FINALLY got a rep on the phone I was assured all taxes would automatically come out. There is an Occupational Privilege tax in Denver, Colorado my accountant caught in reviewing my account which has never been paid. I now have to pay that and all the fees that go along with it. To top it off when I called Quick Books and requested the service be cancelled, I was informed there will be a 150.00 fee for cancelling this useless service! I’ve never experienced such incompetence and lack of customer service! Never again.
Reviewed Dec. 13, 2019
I have literally never experienced such terrible customer service from a company before. I had an issue with our QuickBooks Payments — basically, a customer transaction was duplicated multiple times due to a glitch in their system, and they charged us the transaction fees each time. I called their customer service to try to get these fees refunded seeing as this was THEIR system mistake, and they absolutely refused to help. I was passed to multiple service reps, could not speak to a manager, and finally they put me on hold and never came back on the phone. I waited for 45 minutes before giving up. This is the worst company I have ever dealt with and will never support/have an account with QuickBooks ever again. They essentially stole from our small business. Corporate scam artists! Do not trust this company!!
Reviewed Dec. 12, 2019
If you wish to run your business with this QBO product then be prepared for constant disruptions of service. I purchased this program for my business in August 2017 and it has crashed at least 12 times. I own a retail business and have lost quick a bit of income because of the constant crashes. It has so many features that are not user friendly it makes it difficult to work with. Most things could be easily fixed but never addressed. Due to the extensive cost of setting up the system; both accounting and physically entering all necessary data I am forced to stay with QBO. I would caution anyone considering this to understand that it crashes often.
Reviewed Dec. 12, 2019
I have used QBOA for several years very successfully, but lately it is buggy, features that don't make sense to accountants (maybe to programmers??). Today again they have changed something (without notice, they never give us notice). QBOA is not very reliable, switching to XERO!!
Reviewed Dec. 11, 2019
This is the worst company I have ever dealt with. Sign was simple. I sent invoices to companies that owed us money, they sent the money almost 2 weeks ago and QuickBooks has been holding onto that money, they have not deposited yet. Quickbooks, I have called them, sent documents, had my customers call to verify the transactions were accurate and yet they are still holding on to the money. What are they doing with my money, earning interest, are they asleep at the job or what? I have only been their customer for a week and I am pissed as hell. I do not recommend them. I like PayPal. Hopefully this will be resolved so I can close my merchant with them and never deal with quickbooks again. Beware.
Reviewed Dec. 11, 2019
I decided to switch to Quickbooks Online from Desktop. My words of advise don't waste your time. The software is so user unfriendly. It's unbelievable. A great company puts out a bag of garbage like this. Two days into it totally frustrated I cancelled it. Was the only good experience I had with it. Keep your desktop version. It's totally great! I'm not an computer programmer nor a genius but this software made me feel like I'm a genius. A kindergartner could of programmed better than this! I wasted 2 days of my life. The team that devised this should all be fired!
Reviewed Dec. 9, 2019
Worst customer service I have ever experienced. On hold on and off for 4 hours, transferred about 8 times just to get a payment verification that they withdrew from our client but wouldn't release the funds to us. Had to explain my process over and over again to different people even though "notes" were taken on my case # (a case # that some employees of QB couldn't even find). Just ridiculous.
Reviewed Nov. 27, 2019
1 month of dealing with missed tax payments, techs that lose transactions while "helping," and unaddressed software reconciliation errors. Not ready for release. No response to written inquiries and then complaints, mass consumption untested software.
Reviewed Nov. 26, 2019
For the past two months, the invoices I have sent out, have been paid by my B2B customers, but not deposited (withheld). I've called multiple times, and spoken with representatives. Each time, I've been told, that the money that I've earned and have been paid, will be released to my bank account in 24-48 hours. Each time, I've been told that there was no specific reason that my paid invoices were not deposited in my account. So, if you like sending out invoices, having your customers pay their invoices, and never see any of your money to keep your small business going, then you've come to the right spot. They don't have any trouble taking the monthly fee out of my account and reporting sales taxes, but they certainly don't like paying it out. I will NEVER use their invoicing service again. I've never been more frustrated with a company.
Reviewed Nov. 13, 2019
Enough is enough! After scanning documents into customers in this pos application, I have come to find out that it stores them locally and not with the backup file that is created. Now I get an error that the document can't be found. Because it was saved locally to my c drive rather than on my network where all my backups are placed and I was forced to reinstall the program due to many other varying issues with this software, they are gone. WHATS THE ** POINT IF THE MOST IMPORTANT STUFF IS NOT TREATED LIKE YOU TREAT YOUR STUPID POPUP WINDOWS TO KEEP SELLING CRAP! ** off you piece of ** company.
Reviewed Oct. 26, 2019
I have been using Quick Books online for my business for many years! Every year they raise the price at least 10$ while new customers get this product for cheap. Loyal customers get priced right out of being able to afford as a small business! Plus they make it impossible to cancel out of their product? You can not do it online & if you try they take a payment right then & lock our account so you can't close out?? This has been going on for 3 months, I wait for 1 hour to speak to someone but they can not help me?? I can not understand a word they say besides?? Also if you try to use the desktop quick books 1/2 your company info does not download into the Desktop company so you have to re enter all this, no sales tax info. None of your list settings so it takes 3 months or more to set up the new desktop company but all your settings & customized invoices & reports are gone?? Believe me it is a nightmare!!
They still will not let me cancel & I pay over 41$ for a basic account plus paying for quickbooks desktop over $300 that lost all my info?? Their customer service stinks & if you need help with the desktop you have to pay to get help??? Plus they update all the features you really need right out!! So I pay more but it does less! This was why I bought the desktop version to keep the reports I needed but none of my info I needed for taxes & sales tax downloaded into the desktop?? Total headache!! If you can start with the desktop 1st this is best!! Or find a different company to work with!!
Reviewed Oct. 22, 2019
QBO updated with my bank due to a change in the security process most banks now use. For 3 months it has not worked correctly with some transactions not downloading correctly and intermittently no transactions at all for days. I have called in and had escalated 8 cases which have all been closed as resolved. Not once have I been contacted to verify if the problem was resolved. Each instance I spend hours on the phone as you must start at the beginning of their process to remedy the issue before they admit they can not fix and escalate.
Bottom line is what good is an accounting program that can not accurately and consistently receive information from your bank for three months. Additionally, can your company invest over 60 hours trying to make the software program work? I have had over 8 escalated cases. Ones they deem are moved up the chain as they are a serious issue yet not once can I speak to a capable IT individual or manager nor can the customer service supervisors.
The company makes it difficult to call in by phone, no one there is able to call out and return your call. The rare customer service reps that are professional and knowledgeable do not even realize that the number they give out for escalated issues only refers you back to the chat format nor that if you respond to their email as they requested, that it only goes into a general bin never to be responded to. At least the 8-10 of mine never have. I have never seen such horrible customer service, and on a product that does not work.
Reviewed Sept. 18, 2019
Quickbooks Online doesn't have educated stuff. No one in the support group has basic accounting skills. They can't help you with the basics: Customer refund if customer overpaid you and you already issued a refund check, and you need to record the refund in QBO to clear the customer balance. With the journal entries, if you have an annual subscription customer, and they paid you for the whole year. There are much more things that they don't know how to help you. They type what they hear, and read what the instruction tells them, which is oftentimes not what you need to help with.
Reviewed Aug. 24, 2019
QuickBooks has NO Customer Service. Their on-line "chat" doesn't work at all. Also, they are false advertising by allowing a computer "fix" service to advertise on their "Support" page who wants to charge money to "fix" your computer. My computer is not broken. QuickBooks does not have a number to call for questions. They are not helpful in the least. I'm looking for a different company. They are not user friendly.
Reviewed Aug. 23, 2019
I tried to enter my new CC (we run payroll through QB) It would not enter. I called and spoke to a rep as we tried to enter it using different Safari vs Chrome, restarting laptop etc etc. The rep informed me that QB is doing a system change over and that is what is causing the glitch. After the first portion of the call which lasted 49 minutes, I've been transferred to a tier one rep. The tier one rep would not speak to me directly but instead is standing next to the 1st rep speaking to him and the rep is relaying everything I am saying and back and forth... a process that feels messy.
After another 46 minutes of them trying to figure out a way for me to ENTER MY CC INFO SO THAT I CAN PROCESS MY EMPLOYEES' PAYROLL the tier two rep tries to tell me that THIS IS A PAYROLL DEPARTMENT ISSUE and transfer me... lol he actually tried to pawn me off after nearly two hours. Because I am here in the office late, I missed an important family dinner, and my employees will not be paid. Now here comes the cold water. When I asked the tier 1 rep what kind of fair compensation I should be expecting (they are basically holding by business hostage for no ransom.) the tier 1 relayed back that they don't compensate for issues like these.
Before he could transfer me back into queue I INSISTED that they hold while I get my CPA on the phone. I got her on the phone and she EXPLAINED to them that we are not setup on "wholesale billing". So the tier 1 had tried to pawn me off back into the queue after offering no apologies, no compensation and no solution... In short this company will not show ANY sort of accountability when there is a mistake they even acknowledge they made.
3 hours in and I am writing this review while STILL on the call. Now I've been elevated to a tier 2. hopefully they can allow me the very basic services I pay for and someone will be spared such a horrible experience as I am having. The one highlight is the very first guy that answered the phone (Zane) tried to stick with the call past his quitting time. He even said it was totally unfair but there was nothing he could do to help. The glitch was bad enough, missing a very special family dinner, employees' direct deposits won't clear and childsupport payments will be late. The impact of this is far reaching and I PAY FOR A SERVICE I am not able to access. They are now telling me it will take up to 72 hrs to fix the issue.
Reviewed Aug. 21, 2019
I have been trying to contact customer support and literally there is hell to go through to just get their number. On top of that there is no number to call they force you to choose "call back". They never did for hours and when they did the agent hang up on me. Horrible, horrible to work w QB online. They made it so complicated comparing to the Desktop. Very very frustrating. I do not recommend it due to lack of organization and support. Help serves for nothing. Very confusing and the simplest issues QB Online is making extremely hard.
Reviewed Aug. 14, 2019
Absolute trash. I’ve been lied to 13 times in 4 business days. DO NOT USE THEM. I am absolutely moving to another accounting system tomorrow. Their “support” people make up “policies” at free will. I was told after closing an account that I’ve had for 3 years that they would carry the credibility to our new account. Well, that didn’t happen and despite not having 1 SINGLE ISSUE with my payments in 3+ years, they’ve held 2/3 of my payments this month causing hundreds of overdraft fees and financial issues.
Reviewed July 24, 2019
I set it up an account with Quickbooks (Intuit) as a reference from a co-worker. First time sending a invoice and using their online payment guess what, I haven’t see the money, they have charge all their fees, but has never made my payment. I am the one who has to chase them because they don’t call or contact you. After several attempts I finally talked with a different “department “ supposed to be by email only, and they say that my account hasn’t been verify by them. I want to laugh.
If it it’s not verified why they let me send invoice, and gave me the option to charge my client credit card. It doesn’t make any sense, and when you call customer service they look like they are robots talking the same thing over and over. Glad I fill out a claim with attorney general office. It’s frustrating not having answer and your money is there “suspended.” Very disappointing. Not recommended at all.
Reviewed July 23, 2019
The QuickBooks online has a 50% off deal and after I finished my 30 day trial I was told I wouldn't receive the 50 percent off after the trial and I didn't get anything from Chris other than you received a free trial instead of the discount so it was never a free trial. And the sales rep told me no mater if I talked to a manager I would never receive the 50% percent discount. Sales rep "Chris **".
Reviewed July 20, 2019
Was told the platform was terrible by multiple business owners, but figured it was their users, not the software. Turns out, I was wrong. One of the Worst business mistakes I have made was having two of my companies switch to QBO to appease a new business partner; just cancelled one and am switching the other before the day is out.
I know you can't get mad at the customer service because they are just doing their job, but these people gave multiple excuses for charging 20x (yes, twenty-**-times) the fee for what was once a free ACH transfer. Turns out they falsify their advertisements, and while you can find 0% fees and $.50 fees for ACH all across their website and ads, they have a "new" fee schedule buried in their website as well; good luck finding it until after you have ran a series of invoices and have already been charged the "Non-refundable" fees.
As for the accounting software, it is mediocre at best (dozens of better alternatives, just Google it). The support is abysmal; didn't take me very long to speak with representatives, but after multiple calls to resolve separate issues (the other worthy of a negative review in-and-of itself), I was only able to close the merchant service account. Unfortunately these people work for a terrible company that will someday be bankrupt, not necessarily their fault. No business can be ran so deceptively, poorly, and incompetently and stay around; regardless of the old-market monopoly they are riding on. My advice: AVOID QUICKBOOKS ONLINE & INTUIT LIKE THE PLAGUE! You will thank me someday, trust me.
Reviewed July 5, 2019
This would be the worst accounting package that I have ever used. I have been using this company for last 7 years. Currently I found out I have been charged for none active contractors for last 4-5 years. Contractors wasn't active but been charged over $8000. When I call why I have been charged for this? they said that this contractors show as active in the system. I said even though you know no check or 1099 been written to this contractors? They didn't even care to give any credit. I spent about two hrs to resolve this issue but got nothing.
Reviewed June 11, 2019
Intuit has made it almost impossible to cancel a subscription. If you decide to use their online system be aware that it will take several calls to close your account. I was ignored in the chat and all of the directions for canceling online were wrong.
Reviewed June 10, 2019
I use Quickbooks online. I have a mobile service and I need to be able to charge peoples credit card at their home. The majority of my customers pay via CC. Their iPhone app is currently broken so I am basically out of business. I asked that they reimburse my monthly fee for my inconvenience and they said no. I think it is time for me to find another provider.
Reviewed June 3, 2019
It's hard to say anything nice about a company in which you can't even get ahold of. I am being charged annually for a desktop software in which I own and can't get ahold of anyone to speak to. I was literally on hold for 1 hour and 4 minutes, walked away from the phone while it was on hold since I couldn't wait all day, and they hung up on me. UNBELIEVABLE! In addition, I'm trying to converse online and it took them over 10 minutes to answer.
Reviewed May 28, 2019
Originally started with QB in 2002. Every time I would upgrade, the new version (Microsoft) always had some bug. In 2017, I went to an Apple Laptop. I kept the 2015 QB going on my old computer. In October 2018, I transferred my QB file properly to QB for Mac. From Day 1, I had problems with the program Crashing in the Vendor Mode and Bill Pay. I have been on the phone with Tier One, Tier Two, and now Tier 3 to no avail. Program still crashing. I have pick and choose which Vendors I can open, and double check if a Vendor has been paid. I could not close my books for 2017 or 2018. They blame it on everyone else but themselves. Keep telling me they are working on it. It is in reality a data coding problem.
I have been on the phone over 10 times, for more than 25 hours. They say they will call back but do not. They have CS people with terrible accents. Tried to reach the American head office and waited over an hour on the line waiting for someone to answer, and finally they do, and say they will transfer me then the line goes dead. This American Company should be ashamed of how they treat their customers.. I am stuck between a rock and a hard place.. DO NOT BUY ANY QUICKBOOKS PRODUCT..
Reviewed May 17, 2019
This would be the worst accounting package that I have ever used. I have used 3 x different packages to date and nothing comes close to how dreadful the customer service and platform is. I could write a novel on how dreadful the service is and the follow up from their consultants. This product is well marketed and looks good but is extremely non-friendly. If you want the ability to customise your invoices like other platforms, keep away from this product. I have spent several days working with the QB team trying to customise an invoice to show the relevant information we require.
Even the QB team cannot work out why things don't work on it - and they created the word template for me! Their final suggestion was to leave a field out as they don't know why it did not work but should. This scenario has happened more than once. Including payroll issues. If you use this, you will need to double check payroll on first entry because of the way it calculates start dates with work week start. If you have the time to double check work, payroll, get poor customer service and issues unsolved then this is the platform for you.
Reviewed May 14, 2019
Terrible customer service from a so called manager Courtney. Cancelled a payroll subscription (after 2.5 yrs) and was still charged monthly fee after cancellation. They say you must cancel your subscription within 60 days of enrolling in order to receive a refund. Courtney states they do not give refunds after cancellation.
Reviewed May 13, 2019
I called Quickbooks customer service twice to get a simple refund on a product I purchased and cancelled same day. The first time was to request the refund. They couldn't help me and suggested I argue the expense with the credit company instead. That took about an hour. Then I got on the phone, which took about an hour and a half and they said they'd refund me in 2-3 WEEKS. A month passed by and I still don't have my refund, so I contact them again. I waited THREE HOURS overall and they tell me the refund will appear on NEXT YEAR'S billing statement. Ridiculous.
Reviewed May 13, 2019
You may find, as I did, that QuickBooks Online often gets 4.5 star reviews. These must be paid. There is no way in the world, if that had an experience remotely like mine, that they would have even 2 stars. Their customer service is absolutely awful. You will always wait at least 30-45 minutes to just be connected to someone. And it's not much faster if you write to someone other their "faster chat portal". You will be put on multiple holds and wait more. You will get transferred to other people, and they won't know how to help or will not be qualified to help.
If you think the chat will be better, you are wrong. They will take forever to connect. Once they do, they type as fast as I would if I was using my tongue. They will ask you all the necessary starting information (VERY SLOWLY), and then finally they will tell you that you need to call anyway. I am so grateful to God that I didn't pay for this service because I would have wanted to be paid after the awful experience I had. If you don't mind waiting for hours for problems to not get resolved, then use them. However, I wouldn't wish this service on my worst enemy.
Reviewed April 30, 2019
I have been a customer of Quickbooks for several years, paying $60/month on their "plus" plan. Today, I was tricked into signing up for an "Advanced" Subscription "trial period". I had no idea I had done this. I was told I had to "upgrade" my desktop app and when I did, it apparently automatically enrolled me in "trial" of their Advanced program.
One little pop-up told me that I had 2 weeks of trial and then my plan would increase to $150/month. I called and it took a technician approximately 5 minutes to help me "undo" the switch and get back to my old plan. She said there is no opt out and that Quickbooks is forcing all of its Plus Users into the new advanced plan (apparently without their knowledge). I told her I believe this is unethical and she said they have been getting a lot of complaints. No wonder! I am now considering finding an alternative, because I don't like doing business with unethical companies. Shame on you, Quickbooks!
Reviewed April 24, 2019
I've used the QB desktop product since 2002 and have been running small business computerized accounting on multiple programs on multiple platforms since 1979. Since 2005, I've forked over hundreds of dollars a year to keep ProAdvisor status and payroll options for my clients and, until QB Online, had reasonable respect for Intuit. However... When I called on behalf of a new client, their sales staff could not answer basic questions about using the QBO package in rural areas where some of my most important clients have their businesses. They seemed to have no concept of bandwidth requirements or minimum system architecture to make the package run properly without long wait times in the experience. Some of the customer complaints I've read seem like just the sorts of things that happen because of latency issues which arise in these conditions. My client decided to use QBO and I settled in for the learning curve.
If you do have the package, you are probably better running through a browser than the app. The browser approach offloads some of the work to their system rather than your CPU. Also, a discrete graphics system on your computer rather than one integrated into your CPU as happens in many lower-end computers will greatly reduce the wait time between steps as you work. Intuit doesn't help with this. QBO is loaded with eye candy and ads of various sorts which only further slow things down. I found a further lack of flexibility when trying to run some reports for a client when I discovered that you can't move items in the chart of accounts to fit a desired order. Instead, the "Help" section suggested I export to Excel and alter the output as needed. Little "gotchas" like these seem to pop up too often.
Finally, if all your data is online and something happens to their overall system, you're dead in the water. Unlike the desktop product which allows you to make backups you can actually get to, QBO doesn't go there. Over the years, Intuit seems to have adopted a business model with a focus on subscription earnings rather than the choppier income of discrete unit sales and end-of-service-life renewals. This shows up in the QBO product in some of the worst ways where glitz has been elevated and palmed off as function.
Reviewed April 19, 2019
Three months ago an error occurred with my login. I simply cannot get into my accounts anymore, seriously hindering my business. Helpdesk says their back office is investigating the problem, but this has been going on for three months now!! In the meantime monthly payments get withdrawn from my credit card. Relying on cloud services with such appalling customer service could kill your business.
Reviewed April 3, 2019
I've used QuickBooks Online for more than 10 years. I opened it up today and they automatically upgraded me to the most expensive plan. When I went to the settings to change the plan there is a button - downgrade. When I click on the downgrade button it forces me to call them, and over the phone they have to give you a URL to type in where you can change the plan. This is against the law. There should be an opt out button. Without having to make a phone call.
Reviewed March 21, 2019
I have been using Excel as my platform for keeping track of my Self Employed and LLC expenses for a number of years. I decided to try QuickBooks self-employed thinking that I was spending too much time creating my own accounting system. What a nightmare. After downloading the product, within 24 hours I realized that it wasn't going to allow me to sort and get the separated reports of the costs I needed to separate. It will not allow you to create your own categories, and many self-employed people need to categorize things differently that QuickBooks thinks they do. There is no customer support at all for this product.
I had signed up for a 3 month trial, and the cost was pretty low to get started, but I was so frustrated that it would have been a waste of time to even trying to use the product, and the product advertising information was so minimal that I didn't feel it gave you enough information, I not only canceled, but I tried to get a refund, or at least stop the billing for the 3 month trial.
After multiple emails back and forth from "Customer Service" (and I use that term very loosely) confirming that my account was canceled, they stated that they couldn't refund any of my money. I decided that it was just a cost I was going to eat. Three months later, my credit card shows a new charge for the full amount for the product that I had canceled. I went on to my account to confirm that it was canceled, and it wouldn't let me on--it gave me a Welcome back/Resubscribe page. So QuickBooks was now going to charge me for a canceled account? The only way I finally got this billing to stop was to dispute the charge with my credit card. Don't waste your time or money with QuickBooks self-employed.
Reviewed March 13, 2019
Summary: They make you to pay in order to recover corrupted data in their cloud database and they blame you for that (e.g. you keep the QuickBooks online open for too long when working - seriously?!!). Our LLC opened a company on 2017 and on 2018 we decided to go to QuickBooks online to make easy update transaction from the bank and credit card. Now, during the 2019 tax season, we are trying to create some reports and data consistency error appeared. We called support and the only solution they provided was pay them +$200 to recover data and repair the database (it increased to $500 when you call the second time - a clear indication that they just want to make you pay).
We asked how can we be responsible for the lost of the data is QuickBooks is a online based software and they said that their database it is sensitive and vulnerable to the local machine you are using. The most stupid answer I had have ever, it may happen when you keep the QuickBooks online open for long time. My advice, keep away from it although it may look nice and convenient at the beginning. From my perspective, they are professional scammers.
Reviewed March 12, 2019
No need to get in to all the details of the customer service. After 13 years some CEO making millions needed more money and double our price. Trying to talk them online is like talking to a hole in the wall. Non-existence customer service and funny thing is we used this product for 13 years but our accounting firm has the same problem with them so we all are leaving for back to basic desktop accounting software. Hope the new CEO enjoys his new yacht.
Reviewed March 11, 2019
Where do I start. I have been using Intuit TurboTax for over 10 years for filling my taxes, not anymore! I made the mistake to sign up for this self employed QuickBooks. What a waste of $200. App seemed to be very helpful until I actually had to transfer all the data accumulated over 1 year into the file for my taxes. I just could not figure out how to do it. You think customer service would help! THINK TWICE! After multiple calls disconnected or people not even saying anything after picking up, I got frustrated and did my taxes without. TurboTax had a self employed version that they offered and paid for that. So I emailed to complain about my experience. Omg. Do not waste your time. I specifically said I am disappointed and requested a refund for the months I have been paying subscription. After long back and forths I realized the agent never understood me. How can you be mad? These people barely speak English! Save your money!
Reviewed March 6, 2019
Save your money! If you have any issue at all, and you try to call customer service, you will be directed overseas to some call center where no one knows what they are doing and speak broken English at best. They do not care about customer satisfaction. They do not document details of the call or follow through with anything they said was going to happen. Each time saying permission wasn't granted, another hour phone call was made to give permission, and was told the same thing 4 times calling back. We had to cancel our service as this company is a complete joke. Yes it may save the company money to outsource your customer service department, but was that really a wise business decision? I'll wait.
Reviewed March 5, 2019
The fact that their sales team is poorly trained and their customer service was so bad kept me from ever using the product. I set up the service and was quoted a price of $10 flat for the first year as a loyalty reward and then it was supposed to go to $20 a month after that. I tried to log into the account and was blocked out. It took some time to get to customer service. I was on the phone with them for about 80 minutes and they could not resolve the problem. I was told that tech support would contact me in 3 days.
Since I don't have 3 days to wait I canceled the account. I was told I could restart the system at the same price and it would activate right away. I spoke to 3 different reps all of whom quoted a different price. When I asked the 2nd guy to speak to a supervisor I was told that none were available (right?). I called back to the 3rd guy and was quoted yet another price. I asked again to speak to a supervisor. This time after a 10-minute hold I spoke with a supervisor. He apologized and said he'd speak to the people involved. But he said he could do nothing to match the price nor give me a better contact number for customer service. I foresaw many future nightmares and opted not to buy this product again. Buyer beware.
Reviewed March 3, 2019
QuickBooks Online is an absolutely terrible product. Terrible in accounting functionality. Terrible by software standards. Terrible customer support. I have been using and writing software since the 1970s and I honestly can’t remember anything this bad. I’ve used QBO for three years. The final straw for me came today. I spent about four hours categorizing transactions for 2018 taxes. QBO lost everything, not just the categorization, but all the original transaction data. I’m going to have to rebuild everything from printed bank statements. How such a big and successful company can create such a bad product is beyond my comprehension.
Reviewed Feb. 25, 2019
QuickBooks is a horrible product. They have no integrity. I purchased the year to qualify for a huge discount. They then signed me up for a Trial instead of the year. I contacted their support to see why I was getting a renew subscription message. They then told me that he was able to see the year subscription. He said he would fix it. Later same message. When I called back to fix the message, the promotional rate was continently no longer available.
Reviewed Feb. 14, 2019
I work for a small business. When I started the company was using QuickBooks desktop version. In 2017 we had to switch to the online version as desktop was no longer going to be supported. All I can say is the program has so many issues and my experience with QuickBooks Online has been nothing but frustrating. I have wasted hours of time on calls with customer service. Most of the time they could not answer or help me resolve the issue. On a few occasions, CS did resolve the issue after a few hours.
I work part-time (4 hours a day). Half my work time spent uselessly on the phone with CS! The most recent issue was an invoice created through QBs, the total amount was $899 the client we work for does not accept just our invoice, I have to enter into their billing system line by line item including our hourly rate and amount of time spent and then upload our QB invoices so they have to match.
After entering into their system the total on their system was $799. I thought it was our client's billing system not ours. I called our client and they could not figure out the issue. I tried three different times to enter into our client's billing system after clearing the browser cache, rebooting and some other things hoping it would fix the glitch. It did not! When entering into our client's system I noticed the numbers were different on a particular line item, their system calculates as I enter the time and billable rate and that is when I noticed our invoice amount was incorrect. I double checked with a calculator and discovered the problem was QB. The program miscalculated one line item amount by $100. Should I be checking the amounts of each and every line item every time I create an invoice?
Today I discovered that the billable rate for a particular client populated in our most recent invoice as a billable rate of $345 on some items and $395 on others. I checked the billable amount entered as a service item in QBs it shows a billable rate of $395. Another QBs mistake!! I looked at our last bill to this client and the entire hourly billable rate was $345! We lost a lot of money because of this QBs error. I should not have to double check the billable amount for every invoice for each of our clients. Thanks again QBs for consuming my time!
Reviewed Feb. 12, 2019
If you choose starter package, you will end of rip off, charges, price will go up crazy. Very rude customer service. They do not Care where you coming from, bunch of Robot, repeating worthless info. Now I use email, sending email as receipt for client, detailing parts and labour and calculating Tax with Calculator, much more easy and no cost.
Reviewed Feb. 10, 2019
I got started using Quickbooks Online around 2010 when my wife and I formed an LLC to sell her artwork online. Based on my earlier good experience with Quicken and Turbo tax I decided to give Quickbooks Online a try. It was easy to set up and soon I had my little company up and running on their free cloud service. Since our activity was small I managed to keep things running for free for years, even when the free service went away. My account told me that my trial would expire in more than 1000 days, so I thought everything was great. Until I tried to log in yesterday to enter my 2018 data.
I was greeted with the message "unfortunately there is no Quickbooks online company or Quickbooks Account account associated with **...." And they gave me the option to create a new trial account. I spent 2 hours on the phone with their tech support, who kept me on hold most of the time while they were checking on my account's status. The remainder of the time was spent in futilely clicking around this screen they apparently had never seen before. Their excuse for customer support was really pathetic. The call ended with the line just going dead.
I lost 8 years of sales data by trusting Intuit's cloud service, which of course did not include an export backup function unless I actually paid them money. In the end they terminated my account without so much as an email warning, which would have certainly gotten my attention and prompted me to send some money their way. I certainly would not recommend their cloud version of Quickbooks. The only reason for not buying the desktop version of Quickbooks would be the "security" of keeping your data in the cloud, which is a total farce in their case. I can't see spending $10+ per month for software that offers no real security from data loss.
Reviewed Feb. 9, 2019
Started with Quickbooks a year ago. I was told my first few payments would take longer than normal to process due to being a new customer. A year later, I'm still waiting an entire week for any ACH payments. I think it's ridiculous they can blame every other bank (issuing or receiving) but themselves on why it takes them so long to process ACH payments. I call for support and lo and behold they talk in circles, blame everyone else, and rob you for your money every month. They NEVER can actually address the concern you are calling about, they are programmed to answer as robots. Would not recommend!. I would have given 0 stars if I could!
Reviewed Feb. 7, 2019
My entire experience with QuickBooks Online was an exercise in frustration. They have tried to make a user-friendly product to appeal to a wider population of users and have ended up with something that is extremely frustrating to use. I am used to the desktop version of QuickBooks so thought it may just be a learning curve but after a month and half I have given up. The customer service was useless each time I had to contact them regarding an issue.
The final straw was when I was not able to run my payroll. My 30-day trial was up so I tried to subscribe to the payroll service and received an "unknown error". After spending 40 minutes on the phone with customer support the lady told me there was nothing they could do as other company's were experiencing the same issue but there was no resolution as of yet. I asked if there was anyone else I could speak to about escalating the issue and all she said was unfortunately not. I asked if they could extend my trial period just so I could run my payroll, also a no-go. Overall 10/10 would not recommend QBO.
Reviewed Jan. 10, 2019
If you do not value your time please call them. They will have you on hold to talk to someone for 15 minutes first. Then once you speak to someone you will quickly realize they have not the slightest grasp of how their software works or any notion of how accounting works. They single-handedly led me to ruin my full years accounting with a phone call to support for a simple question regarding reconciliation. This software is very helpful for small businesses when used in conjunction with a knowledgeable accountant. Under no circumstances call their support line for help or anything for that matter.
Reviewed Dec. 28, 2018
This is supposed to be easy, I guess. But it is horrible software. Cannot produce a year to date GL with indication of cleared transactions. Is glitchy. And it is not due to internet slowness because my internet connection is the best.
Reviewed Dec. 3, 2018
I've used QuickBooks Desktop for many years with no issues. I recommended it to my many other contacts. When my accountant suggested I switch to the Online version, I resisted at first but she insisted it would be great. This is the worst decision I've made and I think I will need to fire my accountant if she thinks this program is so great. You can't see all the bills/invoices in one screen and where my bill pay process used to take about 10 minutes total it's now a 20 step hour long process!
Anytime you hit the back button it automatically resets you back to the start so you have to sort and click through the bills each time. You also can't see the full screen. Every other page on the internet has a scroll bar at the bottom but not QuickBooks. You will not be able to see the full register side to side in one screen unless you purchase a new monitor. I refuse to give in to the demands of QuickBooks Online to adjust how I have worked for years. I'm going back to desktop and firing my accountant.
Reviewed Nov. 21, 2018
I own a small business and purchased Intuit QuickBooks online on the advice of my accountant. I had an old version which needed updating and we downloaded the 2017 version in 1/2018 for the 2017 tax season. I purchased the simplest version, which stated there would be a monthly charge of $7.00, which seemed fine to me. The program was simpler than the old version and I was and am happy with the program. On 2/4/18, my credit card had the February $7.00 charge and on 2/24/2018 I was charged $49.99 for the online program. On 3/5/2018 and 4/3/2018 the monthly fees of $7.00 were charged. But on both 5/3/2018 and 6/4/2018 The $7.00 fee, was doubled and I was charged $15.00 each.
And then on 7/3/2018, my monthly $7.00 charged went up to $20.00 a month which it has been since then. On 11/20/2018 I called Quickbooks and was told that there was nothing that could be done, and that I should call after January 2019 and they “may” be able to give me a small discount. There was no explanation of why my monthly rate tripled in a 6-month period. I have never received an explanation, which I feel, as a customer I deserve.
Reviewed Nov. 20, 2018
I started a small business 3 years ago and wanted an accounting program that I could use from various locations... something that operated in the Cloud would be the way to go. I looked at the new QuickBooks online and thought it met the requirements. Getting set up was fairly straightforward, there were a few glitches along the way and I worked through them. The problem that was the most challenging was my accountant wasn't using the online version, and many of the tools that he needed are not included on the online version. Which made his work nearly impossible.
Over the last few years things have improved in some areas but not in others, and the monthly price continues to go up... Now the problem is switching to something else, because of the lack of export ability, although they tell you it is possible, in the real world it isn't... It is hard to switch over to another program. And the monthly fee continues to go up. My accountant is using the program but it doesn't have the functionality that he needs to properly do his work. It is by no means a fully functional accounting program! I've been looking at ways to move to another product and will when I have done all my homework and know that I'll have a product that my company can grow with, I'll be speaking with my accountant along the way to ensure we are choosing a good program.
Reviewed Nov. 10, 2018
The service I received from QuickBooks Online Au team is horrible. Can't be worse. The company claimed to have seamless integration with PayPal in the promotion email. I signed up and paid the subscription. It turned out the Accept via PayPal app in the app market is very buggy and far from mature for use. It just won't do the manual import time to time, all just won't do it at all. After submitting feedbacks for the problems I had during the use of the product, the service team have not provide any real solution and all the support tickets been closed. During the support time, in the email the customer service will either try to tell you that's all they can do, or they have provided the feedback or raised the problem to the upper level, then rush to close the ticket and ALL OF YOUR OTHER TICKETS because they think all your other tickets are simply duplicates that should not open for long.
At the other time the customer service will just don't know what you are talking about at all. They simply don't understand their own product. Then several days later suddenly my paid subscription account been 'deleted'. Reported to the customer service via phone, email and Twitter. All I got is sorry we are trying to find out what has happened. It's been 4 days my account been out and I can't use it at all when I writing this review. One guy from the service team told me if I want to follow up on the support ticket I can call on their number and ask for him to answer the call. Turned out when you ask for him, you'll need to first provide your name, email, company ID and your support ticket first, otherwise they will not give the call. After provide the details to the lady on the phone, then I was told, “Sorry that man is not in the city to answer the call.”
1 day later I contacted via email again asking for an update, this time the new customer service representative closed all my old tickets and telling me I'll need to provide my email, name, company ID, credit card on file, address, last time paid amount to her, to continue for the email support. Intuit QuickBooks has became such horrible service company that I'd avoid at all cost. Hope I've read the reviews here before I gave my money to them.
Reviewed Nov. 10, 2018
I own and operate a construction company for 25 years. We have been using QuickBooks and changed to QuickBooks Online. Recently I checked the box to allow customers to pay me via credit card or ACH (UNBELIEVABLY MAJOR MISTAKE). When my customer used this option, QuickBooks - Merchant Services put a hold on the deposit and proceeded to demand that we provide documentation to prove that our credit was sufficient for them to complete the transfer and informed us that they would charge 2.9% fee for the inconvenience. QuickBooks is COMMITTING FRAUD by leaving out important details when advertising their Merchant Services and then holding their customer's funds indefinitely.
Reviewed Nov. 5, 2018
How I wish I had seen these reviews 2 years ago. I have used Quicken for personal accounting and QuickBooks desktop version at my job for many, many years and found both to be terrific. But my husband has a small business and when QB desktop stopped being available for MAC, we turned to QBO. It is totally non-user friendly. Just trying to get to a check register takes many clicks and too much time. Can't have more than one screen up at a time. Automatic download of transactions from bank really threw us into a mess. Confusing to use and resulted in duplicate deposits entered and screwing up bank rec. When I called for help to straighten it out, they couldn't and told me to contact my accountant. Don't have one. (Very small co.) Haven't been able to reconcile since June. Can't undo past recs to try to fix problem. Have spent HOURS trying to resolve this. No luck. Must look for another program -- another company. Do not buy!!
Reviewed Nov. 2, 2018
For the last two months I am unable to see any of my bank transactions. I have spent countless hours talking to customer service, but they are useless. It is very frustrating. QuickBooks could care less. Here is the error code that I've received for the last two months: "We can't get your transactions for you right now, but we're working on it. We're fixing our connection to this bank as quickly as possible. Try updating again tomorrow. (101)"
Reviewed Oct. 23, 2018
It's easier for me so my accountant can just log in. However, what a learning curve. HUGE issue for me - a very basic function, recurring payments not supported. Seriously?? Also, not long after I signed up (2 business accounts) the price went up.
Reviewed Oct. 5, 2018
I work for a small business and we have been using QBO for a few years. Our accountant uses it, but warned us it was pretty terrible software. My experience has proven it is a HORRIBLE product. In the last 18 months I have spend over 30 hours on the phone with customer service about various problems with the software, and not ONCE has someone been able to resolve my issues. In fact, each time I've called, they blame outside influences for their problems. For instance, my most recent problem was when I connected a new AMEX OPEN business card to QBO. When I did this, 450+ transactions were uploaded to my 'attachments'. Not only is there no way to 'batch action delete' attachments, each attachment has uploaded with an 'unidentified' link and I can no longer individually delete the attachments (which would take me a few hours anyway).
So, when I go to send invoices to customers, I have to scroll through HUNDREDS of attachments in order to find the ones that I need. Customer service told me it was a problem on the part of AMEX, which makes absolutely no sense, because once the transactions have uploaded to QBO, they then 'belong' to QBO software and all QBO commands. Note, this is a problem for ANYONE connecting an AMEX OPEN card to their QBO. Customer service told me to 'submit feedback' but that there were currently 'no solutions'. Intuit is by far top 3 (maybe top) worst companies I have ever worked with; their product is equally terrible. Their lack of accountability epitomizes mediocrity.
Reviewed Sept. 15, 2018
Small business owners stay away!!! This company is a disaster with no support and when you do reach support they have not a clue! "Temporary System Outage" resulting in subscription customers not being charged. No resources mentioning this error in support documents to troubleshoot this error and phone support not available on weekends. STAY AWAY FOR PROCESSING E-COMMERCE!!! Better solutions out there. This is sloppy and support doesn't have a clue what "temporary system outage" means. I called in a week later and was transferred 3 times each individual passing me along with no one having any actual clue.
Quickbooks support just simply gave me the copy+paste customer support reply how it rarely happens. So first customers were not billed as scheduled and now they have been double charged and I'm left to deal with refunds, burning more time. The interface does not feel intuitive to set any of this up either. What you will run into a lot is "please see our live community for an answer" (because you the business owner has so much extra time right?). This leaves you searching and searching for solutions that in my experience do not exist. Honestly if you are looking at e-commerce find a better solution. This is a disaster, it will cost you HOUR AND HOURS of your time dealing with issues if you choose this company.
I have now tried 3 times to reach out via Facebook DM and I have not received a response once. I had support respond to the review though and then completely drop off. On top of that when I called support during the week I had them look over the account to ensure no customers were double charged during this "temporary system outage" I was assured this was not the case, clearly, no one looked at this too thoroughly. I was very clear that I was new to setting up re-occurring billing and specifically asked to have these looked over. I just received an email from a customer asking about a double charge. I wish I could rate zero stars. Seriously stay away from this company.
Reviewed Sept. 11, 2018
Horrible experience. The experience with QB Online since January, 2017 has undone the prior 30 years of experience as an Intuit QB customer. The technical team does not have accounting background thus creating accounting issues on top of IT issues. An accountant is needed to correct the problems created by the IT team. Customer service is a nightmare. Intuit has lost sight of their customer base with this product. Worst part is that once enrolled it is very difficult to figure out how to transfer your data to another accounting program. Once enrolled monthly fees continue to increase.
Reviewed Sept. 11, 2018
I have used Quickbooks for years and it has just gotten too pricey for a small business like mine. I switched a few years ago to the online version to avoid the annual required upgrade fees. I have another system for the main functions of my business. The only option I use above the basic "Start Simple" plan is the preparation and sending of 1099s. The only way to get this feature is "Plus" subscription for now $60 a month! Thank you Intuit. This is the push I needed to start evaluating other platforms such as Freshbooks and Billy. My CPA has been telling me for some time that is was a mistake to switch to the online version of Quick books, so he will be happy with the change.
Reviewed Sept. 11, 2018
I wish I could give them 0 stars. I find it VERY hard to believe that a huge company like this could be so poorly operated. I have a long list of complaints about this service (or lack thereof)... Let's start with the fact that they have pretty much doubled the fee for online access from $18 to $35 per month. The services are NO BETTER... just twice as much money.
Next, they make it very hard to work with them on any issues. We had a client use the bank transfer feature on his invoice, he miskeyed his account info & we had no idea there was a problem with his payment because QB never sent any notification of a problem & it did not show in our merchant center. They made us wait 9 days & only notified us of a problem when I called to ask about it. Then, I had to re-enter the information with the client's ok just to have to wait another 5-7 business days for the payment to hit the bank. Meanwhile, our client has been waiting for us to order parts for him to complete the job & we are no closer to getting that done within the original time frame of 2 weeks promised to the client. Honestly... I will be taking accounting classes online & cancelling our QB services as soon as possible. Fred Pryor online seminars has some great programs available.
Reviewed Sept. 1, 2018
So you know all the things that makes QB desktop great and have made it so successful over the years? Well...NONE of that is in QB online. You have to learn from scratch. Nothing works the same, it is NOT user friendly nor intuitive as to where features would normally be and is very difficult to navigate.
Reviewed Aug. 31, 2018
Terrible experience... They will suspend your account immediately if your credit card expires and then you have to re-subscribe and re-enter your company information, etc. They double paid our employees' salaries and suspended our account until their money was received for their error. Terrible, terrible, terrible. All call centers are out of country of which you have to repeat 5 times everything so they understand, support is poor and they will never return any call or email. It's a joke... Look for a better system.
Reviewed Aug. 30, 2018
I work for a CPA firm and there is not one staff person here who likes QBO. But because our clients have been duped into believing QBO is the ultimate solution for them, we have no choice but to use it on those accounts. To do even simple tasks, several steps have to be taken; information frequently gets lost and cannot be retrieved; goes offline all the time; some reports not accurate on the sums; I could go on and on about the amount of time we waste in using this program. DO NOT USE IT!
Reviewed Aug. 29, 2018
#Quickbooks customer service hits the trifecta. Brutally slow (20 of 35 minutes of call on hold). Absolutely incompetent - tech has no answer for why I was logged out 20 secs after my last data entry - and it didn't save work. Tech can't find supervisor. @QuickBooksCA.
Reviewed Aug. 28, 2018
I've been a Quickbooks user for over 10 years. I'm writing to give you a warning about the Online trial. If you sign up for a free QBO trial then you get 30 days of free usage. Then, if you don't subscribe, Quickbooks warns you that they will delete your data 3 months later. I signed up for the free trial on April 19th and spent about 20 hours entering data. Then I subscribed on July 16th, before the 3 month deadline elapsed, and received the following message: