QuickBooks Online Simple Start Reviews

Unbelievable ---If there was a negative star, I would give it! I paid $50/year for QuickBooks online, and then forked out another MANY hundreds of dollars to have QuickBooks online run my payroll--NOT difficult, one employee, ME, for my sole S Corp. EXCEPT--they can't even do THAT right. Affordable care act requires employers to report cost of coverage of health plan on employees W2, box 12, code DD. Amount reported does NOT affect tax liability, as the value of the employer contribution is EXCLUDABLE from employee's income and is NON TAXABLE. But when QB online ran my payroll, they issued my W2 incorrectly, making the cost of my company-paid health care TAXABLE, and a HUGE tax liability for both ME and my company, which has now created huge penalties with EDD and interest is accruing by the minute.

QBO ONLY knows how to pop in advertisements, CONSTANTLY. You pay $1600-$2000 a year for the subscription then they BOMBARD you with advertisements! It's like playing a game....ad pop up! Oh another AD popped up! OH and don't forget about their high school dropout "engineers" that do UPDATES...that screw with the ENTIRE System, so you spend the entire day or entire weekend trying to fix your accounts so you can continue business! I SAY RUN RUN RUN FAR AWAY from QBO. I used to like it, but the advertisements cannot be stopped and they are OUT OF CONTROL!

Excellent. We have been using QuickHR for almost 4 years and this is the most cost-effective HR software I have ever used so far. User-friendly. Easy to apply for leave. Save massive time on payroll generation. Good customer support team. Thanks.

In April 2022, we encountered hardship with this QB, 2 charges were put through and it bounced back with a fee. My colleague found out that the accnt no. wasn't changed yet. We did what they wanted us to do, fast forward after 1 month, we are still following up.

As a small business owner, I was naturally drawn to QuickBooks based on their reputation. But, upon activating my subscription and trying to perform (what I expected to be) some basic tasks (ie: create a custom tax field/rate, add a gratuity option to an invoice). I also had some feature requests with linking independent contractor payroll to QB and ran into walls there too. Basically - 0-for-3 on the first three things I investigated. Tried calling customer support for all of the above and in each case was told it would be referred to the "specialist team" (or whatever they call it) to get a resolution. Resolution: QB Online doesn't do that. Even if I had upgraded to the most expensive version of the platform, it still didn't have the capabilities.

This was an OK product when I started my business 10-years ago, but it has steadily become more expensive (double), with fewer and fewer included features. In the last year or so, there is now almost no support without upgrading and paying for it, and there is a non-stop barrage of pop-up ads from Quickbooks soliciting to purchase more products. The 'improvements' they roll-out only serve to make this product more cumbersome and difficult to use, and many of the features are implemented with no-way to turn them off...you're just stuck with them. For instance, now, every time I add a quote/estimate and email it, the subject is prefaced with "ESTIMATE -". No one from QB ever consulted me if I wanted this addition, and it only serves to confuse my customers. It's like this throughout their software.

I have been using Quickbooks Online for about 4 years now. Until this year I have not had any problems, but for some reason my bank stopped syncing 6 months ago. I have spent hours on the phone with multiple agents trying to correct the problem to no avail. Never mind the amount of times I have been disconnected while on hold. I now have to do all of last years tax records by hand using my bank statements and writing it all out. I am furious and QB will not do anything to resolve. Customer service is terrible. I have canceled and will NEVER use them again. I did not receive the service I paid for and I feel like that is fraud. I have noticed similar reviews and wonder why a competitor hasn't taken advantage.

Yes, I actually was not able to select what I'm actually going to do after not getting the help I needed. I only needed to sign in and now I'm going to cancel my subscription forever. It’s not that I entered the wrong username or password—those were certainly correct as verified by your system. However, your system needed to verify that it was still me. Your system is so antiquated that you relied on verifying my identity by sending a phone call. My phone is set up to block all spam calls--all calls that are not in my contacts--for a reason. The very fact that you don't send out a text message for verification is crazy! You're probably the only company in the U.S. that doesn't have this method. Or how about an email? That would even make a little sense since the email is the username and I would be verifying that I had access to that email. What if my phone number had changed and I wasn’t able to receive calls?

This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people. They. Do. Not. Care. I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems. They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.

I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do. They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life. EVER It took 3 attempts before I could even interact with someone with a working mic/headset.

I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back. The last lady tried VERRRRY hard. I was on the phone w/ her for 1h 47m. She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded. GREAT!

They create bugs on their already expensive software on purpose, when you finally get to chat with a representative they will tell you that they can only help you if you enroll to a subscription annual plan for $70. There are hundreds of complaints on their own blog, no solutions unless you pay more. Once you pay for this software they got you by the balls. Used it for years until they started with this tactics since end 2019...probably a new sneak CEO. And the problem is so big that even scammers are getting into it, BE CAREFUL. Google QB help, many sites passing by QB with their name and logo etc, when you call the number, is a guy with foreigner accent asking you to take control of your PC in order to "FIX" the problem...Stay Away from QB!

Their customer service totally sucks. Try and get someone on the phone. It takes hours for simple things. Used to love Quickbooks but not anymore. Try and find a phone number online for customer service... You will not find one. If you want to buy something they are all over you.

The worst customer service I have experienced from a company. It is impossible to call them. In order to have them call you it takes an extraordinary amount of time jumping through hoops. Despite cancelling services they continue to charge me. In fact, I had to put stop payments in at my bank which cost me a total of $56. And then they started charging my credit card on file. It is an absolute nightmare. In total I have been charged $1600.00 in excess.

Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screen share to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

We had been using QBO for about 6 months, tracking two different vehicles independently, when suddenly that feature was pulled out from under us during an update, and moved up beyond the next paywall, which would almost double what we're already paying them to meet. Reaching a real person takes hours, and when I called about this particular issue, the person I finally spoke to confirmed the elimination of the service, and since they clearly worked for a separate customer support company and couldn't do anything else for me, they agreed with me that it was a dirty thing for QuickBooks to do, and recommended that I file feedback about it. As far as I can tell, that feedback was completely ignored.

The QuickBooks online experience is poor. I pay for a subscription, they charge transaction fees for every transaction and they still have the audacity to continually have popup ads in their product. This has been going on for 2 years, many complaints from many customers and they keep calling them "navigational aids", yes QuickBooks we are that stupid to think they are navigational aids and not ads. Seeing an ad once or twice, no problem, however I will see it every time I log in to the platform and multiple times in the same session. It's insulting as a consumer of their service that they would continually upsell me and hugely disruptive to an already time sink of a task. There is no way to stop these ads from popping up, this is not a customer-centric company. I'm shopping for alternatives.

It is now 10:39 AM on a Friday. My employees' direct deposit is delayed, and I'm trying to find out why. The only way to contact customer service is via chat, and when I try to reach someone, I get the message "Our experts are currently offline. Please try again later." Really QuickBooks, really?! It is the middle of the morning on a week day!! You can't afford to pay one customer service rep, not one??!! You lost my business forever!

Do not go down the rabbit hole of QBO. It is a horrible system that will leave you wishing you had never touched it. It is constantly messing up my finances and I have spent hours and hours on chat support with no avail. Do not use QBTime either. They do not sync properly and there is no one to help you.

WORST CUSTOMER SUPPORT EVER. Signed up for QB Cash to "supposedly" get the money quicker and with less fees. They CAN'T even connect you to the SAME bank your QB is connected to for 3-5 days and thus HOLD YOUR MONEY HOSTAGE. You can't get it back out to send to your account until you receive the Debit Card and they can't cancel it without a 0-balance. They claim to "Support Small Businesses" yet this corporate giant does nothing to expedite and serve this clientele that has vendors to pay and business to do. Find a better Service provider that actually has your best interest in mind.

Can't perform simple tax functions needed. Like exempting certain employees or certain state taxes from the payroll system. It forces you to have to pay them. We are in Washington and do not have workman's comp. We have industrial insurance called L&I where half is paid by the employee and the other half by the employer. You can't set this up in the system as a liability or payroll item, there is nowhere to do this. I also needed to add some compensation that is not subject to taxation and it listed in box 14 of the W-2 but there is nowhere to add this compensation. If these things are actually possible to configure customer service does not know the answers and just keeps you in a waiting situation by telling you they are looking for the answer. I had to give up after waiting for 2 hours. I would avoid using Quickbooks Online and stick with the desktop versions where you can turn off and on certain functions and disable certain taxes.

Keeping your books is nerve racking and QB has not helped this last year. I used to like them and now their system is glitchy. My main vendor disappeared from the system. If you are a small business there are much better options than QB that are easier to use, more stable, and less expensive. I paid for a yearly subscription and I've tried multiple ways to get a refund for 2021 payment. Is trying to get a refund at this point even worth it? Again, I used to like QB. Never again.

Stay away from QBO. They have just changed charges on bank payments from customers. It use to be free & take 7 days, but with lies via email they said next day would be free with their QuickBook Cash & Envelopes account. I signed on, it was a trojan horse. The deposits were free, but it turned into a nightmare with instant payments. Once a day was much easier for my bookkeeping & I have no problem waiting 7 days so went back to old way, but wait, no more old way. Now you have to have instant or next day deposits & all are charged 1%. I have over $30k a month using QBO payment method so my QBO plan just went from about $500 per year to over $4100 a year.

The customer support is automated and hard to get a live agent. They charged my account without warning. I have tried numerous times to contact by phone, through the app with no help and no call back after requesting multiple times. I used to love the app but no more. I will be shopping for a new platform and will be changing merchant services asap. Avoid like the PLAGUE.

Even though there is a 30 days free trial link, QuickBooks will charge you on the next day. And even if you call them 300 times and spend 500 hours on the phone, you are not getting your money back. Don’t click on the free trial link, QuickBooks is making profit on top of innocent people that believe they are actually giving a free trial. Try another system. Their customer service is terrible! In summary my experience was frustrating...

Quickbooks is THE WORST. Their product is not user friendly and their customer service is the worst, they take FOREVER asking you questions that are not at all relevant and you end up wasting so much time. Do not waste your money.

Used to be able to call directly for support, now you have to go to online chat where they do not understand the question asked, when they believe they do you are directed elsewhere and there is no clear indication where elsewhere is. I spent over 1.5 hours attempting to get help and finally spoke to a live person, only to be told that she could not help me edit the product/service being charged tax because she was not trained. I was not going to start the whole process over with a new chat, then attempt to find a live agent. QBO is expensive and without direct access to a live support person the cost of using this software rises rapidly.

I've had Quickbooks Online with payroll for several years now. It started out good - if you had a problem you could get someone fast on the phone that was knowledgeable and fix it. Now you can't get anyone - I'm having a problem with my 1099s (which I have a subscription for) - when you do the online chat, they reroute you somewhere that sends you back to the original place (twice). Then when I requested a call back - they called back but couldn't help me because they were in Canada (I'm in the US). They gave me a number to call, where there is no one to help. Awful customer service!!!!

This company does not back their product in any way. We had their services for years and all is fine until there is an error, no support. We recently decided to use their payroll services and that's when I couldn't keep quiet any longer. We set up the payroll service through them and after a week the service was cancelled, we didn't cancel it and they said they didn't. After 8 hours on the phone they still can't explain why it was canceled and what has to be done to correct the cancellation. Their condescending attitude doesn't help either. I don't understand how they stay in business, overall one of the worst companies to deal with ever. We are absolutely done with them.

When speaking to the Sales Dept via Chat, we were given the impression that Quickbooks Online with the Payroll feature would work for us (small real estate rental LLC with over 50 rentals). The sale rep claimed his sister used it for her small real estate rental properties too. Maybe his sales pitch is true, but the product did NOT apply well to our needs. Despite setting up automatic conciliation shortcuts, the system never recognized any repeat transactions. Setting up journal entries and paying the officers never happened with Quickbooks online; not to mention importing all the properties and anything to do with them (repairs, rent roll) didn't work out so well. We had spent days importing the properties as per the instructions you can find in their help search; updating the information and details of properties into "customers" as that's what you would have to do to classify each property. What a waste of time.

We switched our company books from desktop to online, and since then our books have been so screwed up with double entries, mismatched transactions, inaccurate numbers, bill payments that seem to cancel or recategorize themselves. And those are just to name a few. For the price you pay a year, you would think they would spend a bit more time doing research into their own software to iron out the wrinkles before unveiling it.

After using Quickbooks on-line for 8 years, our account was abruptly flagged and our payments were placed on hold without notice. Upon calling Quickbooks and after holding for 45 minutes I was sent to their Risk Management group, they did not state what the issue was but started asking extremely personal questions about my business and my identity. They were rude at best. I provided all the information that they asked and was told the matter will be resolved in 2 business days. 10 days later I still did not have a resolution so I called and talked to another agent at Intuit (Quickbooks parent company).

I agree with other reviewers when they say that there is no one available to actually speak to...only chat is available. I spent about an hour on chat and got nowhere. Transferred me twice and no one knows anything. They probably work from home and are just wasting customers’ time. This is supposedly a well known company. Don’t waste your money or your time. It isn’t worth the headache.

I’ve had so many troubles with this company for the simple reason that you can’t delete your data from the QuickBooks website! I’ve called and asked to reset my data as it’s incorrect (I’ve changed my business) and they told me a) make a new account (which I don’t want to do) and b) that they physically CANT DELETE MY ACCOUNT DATA even though I’m no longer going to be using their service. It automatically deletes after 1 year if you don’t resubscribe. If you like a website which doesn’t delete important info. This is the company for you. Also to make QuickBooks work for me, I have to pay for an additional $20 a month subscription just so it integrates my stripe account. What a money grab. Stay away from this company. I wish I read the reviews earlier.

I just spent 4 hours on a chat with payroll help and the problem was not resolved. QuickBooks online payroll wants to make all the payroll tax payments for you. However, they can not make the WA L & I, because it is different than what they normally do. BUT, the payroll online does not calculate the taxes properly. If you wait until the payment is due or two weeks before, you can not make an adjustment to the payment so it shows paid and it is the wrong amount. When I chatted with help, I spent 4 hours and nothing was resolved, so the books will be off.

Watch out! Switched to Quickbooks Online and our customer paid our invoice through Quickbooks. What a mistake!! Now Quickbooks has held onto our money, several thousands, for over 12 days!! We need our money and we have been jumping through hoops by giving Quickbooks all the information they have requested, including cell phone bills, EIN, bank numbers, and more. They still are saying it will be several days before they can inform us when we will get out money. Our customer paid, it has been withdrawn from his account, and we don't have our money! Upon researching, Quickbooks has been known to do this, as you will see in the help/ask questions section. I hope this doesn't happen to anyone else. Beware!!

I liked using the product for the most part, but unfortunately QBO customer service is incompetent to say the least. I was on monthly debit from my CC & several months ago I wanted to change the credit card on file for a new one, so I phoned in to QBO & cancelled the old card & added a new one. However they continued to debit my old Visa without me knowing & cost me $$$ in interest & fees, until Visa finally put a stop payment on their account. Upon reviewing their mistake they said they couldn't find the actual call log from the day that I called, & accepted no responsibility. They indicated I (the customer) needed to come up with the call log.

We are going to use an alternative to Quickbooks online. I'm tired of impossible cat and mouse games to get a hold of a customer service. Now, they are messing with our accounts, and new customer deposits. They allowed a wrongful transaction to take place without our knowledge. We are done! We will no longer be using Quickbooks. Switching ASAP.

Our online monthly subscription keeps going up and had to downgrade twice already to keep our payment the same. Stay with your desktop version or use another product. It is hard to get used to some of the features and then end up losing them because of downgrades.

I should have read all the complaints about the QBO payroll service before I signed up for it. I have been overall pretty happy with QB products, until I signed up for payroll services. All I have had are problems. The support team are untrained, unhelpful, and not able to fix their own mistakes. Somehow there was a glitch in their system, and when they filed my Quarterly tax they were incorrect. The State withholding and the Fed Unemployment figures were correct. The 941 was wrong and didn't use the same figures and the gross payroll figure was wrong, When I checked the payroll tax liability reports the figures were correct, but somehow that is not what was filed with the IRS. Thought everything was fine until I received an IRS notice, with fines and interest. I contacted support only to find they don't stand behind their work!!!

I have been using QB Desktop for MAC for quite sometime, before a sleazy salesman lured me into their QB Online version. I wasn't thrilled with the MAC version, so I thought it can't be worse and moved on with deal, boy was wrong! I used it for about a year until my last straw was pulled. Majority of the things that were included with my Desktop Version were unavailable and when I've started realizing how many things were missing, it was already too late, my database grew and I did not want to go through a migration process again.

I had used Quicken to manage my bank accounts for 20 years and was moderately pleased until Quicken forced everyone to go to "Memberships" about a year ago. You have to buy the same program every year! They give "free access" to your data but you can't do anything with that access such as move it to a new program. Do NOT buy this program! It is an expensive trap.

Getting them to acknowledge the mistake was a nightmare but luckily I kept screenshots of the offer and finally (after many attempts) got a Manager to acknowledge and rectify the billing error.

Purchased the Quickbooks online payroll core service. Site has frequent issues, refers you to call for assistance but the phone number is disconnected, chat services are VERY slow. Agents are chatting with far too many people at once so it takes an hour to have a simple conversation. Just a poor product with really poor customer service to back it up. Don't use them.

Stay away. They are experiencing bad cash flow during covid-19, so they are delaying customer payments to bank account. It's been 20 days and they are just playing games and holding funds because they probably loaned it out on interest.

Stay away from this company! 1. I believed their ad. 2. Subscribed. 3. 10 min later, I was declined certain feature that was included subscription while setup account. They tell me it's business reason. No more detail. 4. I want to refund. They said 'No' 5. WTF? 6. One thing you would mind before using this ** company. 7. They will ask your bank access # and account password. 8. Those you never want to share with. 9. I haven't seen this kind of ** for a while. 10. Stay away from this company. They will request your bank access # and password.

I had a business account made under a trial period. Just before the trial ended, I found a link to a discounted membership price online and decided to sign up for the membership. Initially I thought once I signed in before I entered in my credit information that it will go to the already existing account I had under the trial period but it didn't. Instead, it created a completely new account which I cancelled as I was told I can't port over to the previous account I had already made.

I have used Quickbooks 2002 and 2010 editions, up until last month. They now have a way of controlling your usage, telling you that your version is no longer supported, and planting error messages so you can no longer use your own Quickbooks software. They force you to call "support" who told me (April 17/20, cut to the case) that I "must" buy the present version "now" ($500 stated), if I want to access my old and present business records from all previously saved Qbks. backups, for all my business years using Qbks. That is what I call white collar crime and corporate extortion (opinion)...What is the small business/self employed individual to do during these trying times?

I am trying to set up a VERY simple QuickBooks account for managing my one-person business, so that I can pay myself and avoid paying self-employment taxes. I have now spent over 4.5 hours on the phone with QuickBooks "support". During that time, they have set up three different accounts (three different types of account). None of them work, none are what I want, none are what I asked for, and every time I call, I get another incompetent person that tells me everything I have done so far is WRONG, and that they have to start from scratch. I have now been charged for all three of these accounts, and I cannot seem to get a refund for any of them. I'm sick of this -- I'm done with these jerks.

This ** so called "bookkeeping" company charged me for yearly subscription two times "accidentally" and never returned my extra payment even after they emailed to me an apology letter and confirmation about return. It took for me many days and many hours on phone conversations with them. Every new agent knows nothing, cant find payments history etc etc. They do not see anything on their side. I can not see on my side even payment history. It is not available. I can not cancel this nightmare subscription on my end, because there is no option at all.

Quickbooks online is one of the worst pieces of software. It has constant issue and these issues are huge! They stop Quickbooks form functioning at all. If you are using Quickbooks for your books I would double check everything. If Quickbooks can't show simple info correctly why would anyone trust that it is balancing mass amounts of numbers correctly. Every piece of software Intuit is brought out is cheap and shows complete disrespect to their clients. Quickbooks has issue after issue and sometimes does not work for days on end. Once you finally waste your valuable time waiting for their support staff to connect, they know very little and are honestly incompetent. I had an older lady once that could not answer a simple question about the process of Quickbooks. She literally said "Let's Google this together". If you are a trained professional I expect a quick answer and for the issue to be taken care of.

Presently on the phone for the last 92 minutes with 3 different reps. just to cancel a product that was already cancelled. But, Somehow they charged my credit card again. JUST AMAZING HOW A COMPANY SUCH AS THIS, DOES NOT GET IN TROUBLE BY ONE OF THE MANY GOVERNMENT AGENCIES. Just want to say, thank you Consumer Affairs Dept. At least something to do, You guys need a better spot on the Google, so others may see you quicker, Not make the same mistake.

Non existent customer "service". I received an email stating my subscription could not be billed. I tried to update billing info online as requested. No go. I called, and was informed support was not available. I'm trying to run a business here and need to be focused on my clients, not ineptitude on QuickBooks part.

New customers will probably be happy at first. We were happy when we started using QBO 6 years ago. Now we are wondering why doesn't QBO care about their current customers??? Between lack of customer service and pricing models that only favor new customers, I have become very frustrated with Quickbooks Online (QBO).

I switched my 20 year old business to start using Quickbooks. They put my deposits on hold after 7 days and wouldn't release them until I went out of business. I am speechless and heartbroken. The only response I got from the rep was I signed the agreement when I signed up in section 18 showing they could put my funds on hold. When I told her I need help and would they please review my file and release my funds she said they would let me know in 48 hours. That was the response I got over 3 weeks. They would let me know in 48 hours then ask for something else.

Had difficulty with online service. For some reason my w2 was not created and missing on the online service. After 1 hour still no resolution. Customer service forced me to stay on line. Stated no way to work on problem unless I am there. They need a way for someone to put a ticket in and then they get back to you when resolution reached. If there is any other program out there for you to use I would use that instead!!!!

I wondered if this software could be used in another language as well and when I did the online chat, they told me it is working. So I checked their website and as it said 30 free trial as well as 60 days money back guarantee, I felt confident to being able to give it a try. Actually it did not work in the language I need and when I checked with them again (chat), they told me I have to switch my browser to that language - but this is not what I asked for. I only need this software in another language. So no worries, I just tried to reach them in order to use the money back guarantee...

The Chat option is not working and neither is the phone. When I finally did get someone, I got disconnected. I have issues regarding taxes which are due soon and NO one is available to resolve. You are talking to a chat room in India and they have no clue how to help. Time to look for another software option. I am paying alot of money for nothing.

The product is valuable, there is no question about that, but the customer service is absolutely horrendous. It is always over 45 minutes to get ahold of anyone that can offer any sort of assistance, and for an accounting software, they've made numerous mistakes with billing that I have to spend over an hour to have correct each time. This company has a severely deficient volume of staff.

I've been this company for a year. I have the premium subscription (or whatever they call it). I called them on Monday Jan-6-2020. I waited for 2,5 HOURS! The only answer I received was "the system isn't working properly, I"ll generated a ticket to fix this issue." A week later I still have the same issue. On top of all, they do not longer receive phone calls, everything has to be through the "Help Button' and it's a FAQ icon! What a crappy service!

On hold now, with QuickBooks for the umpteenth time. This company is TERRIBLE. Does not pay on time. Does not respond in a timely fashion to calls about late payments. Does not offer any kind of normal, responsive customer service. The silly phone message is now telling me that there are other ways to "get help" – chats, email, whatever! What a joke!

On hold for over 45 minutes waiting for support. QB is very buggy with my MacBook, even when I use Chrome. Log in is erratic and most times requires repeated attempts. Sometimes can't get in. My life has become much more complicated trying to make QB work. Terrible support. I would throw it all away if I could.

We’ve spent at least 12 hours trying to get an issue resolved that is not allowing us to do payroll. Then Quickbooks offers to upsell us the online version. If they can’t fix the issue I already have why would I pay more? Then they will bring out the geniuses?

While Quickbooks itself is a good accounting software, it isn't without glitches and problems. To get support for the problems is a painful process. Plan to waste an entire day with the support desk, as they will place you on hold numerous times, tell you they are helping multiple people at a time so you have to keep waiting for them to queue back to you. When they come back to you they can't remember why they are on the phone with you so have you repeat the process over and over. If you go above their heads to "the office of the president" be prepared for the runaround. When that office fixed the problem the support desk couldn't, they created a glitch to which they wouldn't help fix! Instead telling me I had to go through the support desk again to fix that problem. It's a never ending horrible system.

It took months to get full-service payroll set up and after I FINALLY got a rep on the phone I was assured all taxes would automatically come out. There is an Occupational Privilege tax in Denver, Colorado my accountant caught in reviewing my account which has never been paid. I now have to pay that and all the fees that go along with it. To top it off when I called Quick Books and requested the service be cancelled, I was informed there will be a 150.00 fee for cancelling this useless service! I’ve never experienced such incompetence and lack of customer service! Never again.

I have literally never experienced such terrible customer service from a company before. I had an issue with our QuickBooks Payments — basically, a customer transaction was duplicated multiple times due to a glitch in their system, and they charged us the transaction fees each time. I called their customer service to try to get these fees refunded seeing as this was THEIR system mistake, and they absolutely refused to help. I was passed to multiple service reps, could not speak to a manager, and finally they put me on hold and never came back on the phone. I waited for 45 minutes before giving up. This is the worst company I have ever dealt with and will never support/have an account with QuickBooks ever again. They essentially stole from our small business. Corporate scam artists! Do not trust this company!!

If you wish to run your business with this QBO product then be prepared for constant disruptions of service. I purchased this program for my business in August 2017 and it has crashed at least 12 times. I own a retail business and have lost quick a bit of income because of the constant crashes. It has so many features that are not user friendly it makes it difficult to work with. Most things could be easily fixed but never addressed. Due to the extensive cost of setting up the system; both accounting and physically entering all necessary data I am forced to stay with QBO. I would caution anyone considering this to understand that it crashes often.

I have used QBOA for several years very successfully, but lately it is buggy, features that don't make sense to accountants (maybe to programmers??). Today again they have changed something (without notice, they never give us notice). QBOA is not very reliable, switching to XERO!!

This is the worst company I have ever dealt with. Sign was simple. I sent invoices to companies that owed us money, they sent the money almost 2 weeks ago and QuickBooks has been holding onto that money, they have not deposited yet. Quickbooks, I have called them, sent documents, had my customers call to verify the transactions were accurate and yet they are still holding on to the money. What are they doing with my money, earning interest, are they asleep at the job or what? I have only been their customer for a week and I am pissed as hell. I do not recommend them. I like PayPal. Hopefully this will be resolved so I can close my merchant with them and never deal with quickbooks again. Beware.

I decided to switch to Quickbooks Online from Desktop. My words of advise don't waste your time. The software is so user unfriendly. It's unbelievable. A great company puts out a bag of garbage like this. Two days into it totally frustrated I cancelled it. Was the only good experience I had with it. Keep your desktop version. It's totally great! I'm not an computer programmer nor a genius but this software made me feel like I'm a genius. A kindergartner could of programmed better than this! I wasted 2 days of my life. The team that devised this should all be fired!

Worst customer service I have ever experienced. On hold on and off for 4 hours, transferred about 8 times just to get a payment verification that they withdrew from our client but wouldn't release the funds to us. Had to explain my process over and over again to different people even though "notes" were taken on my case # (a case # that some employees of QB couldn't even find). Just ridiculous.

1 month of dealing with missed tax payments, techs that lose transactions while "helping," and unaddressed software reconciliation errors. Not ready for release. No response to written inquiries and then complaints, mass consumption untested software.

For the past two months, the invoices I have sent out, have been paid by my B2B customers, but not deposited (withheld). I've called multiple times, and spoken with representatives. Each time, I've been told, that the money that I've earned and have been paid, will be released to my bank account in 24-48 hours. Each time, I've been told that there was no specific reason that my paid invoices were not deposited in my account. So, if you like sending out invoices, having your customers pay their invoices, and never see any of your money to keep your small business going, then you've come to the right spot. They don't have any trouble taking the monthly fee out of my account and reporting sales taxes, but they certainly don't like paying it out. I will NEVER use their invoicing service again. I've never been more frustrated with a company.

Enough is enough! After scanning documents into customers in this pos application, I have come to find out that it stores them locally and not with the backup file that is created. Now I get an error that the document can't be found. Because it was saved locally to my c drive rather than on my network where all my backups are placed and I was forced to reinstall the program due to many other varying issues with this software, they are gone. WHATS THE ** POINT IF THE MOST IMPORTANT STUFF IS NOT TREATED LIKE YOU TREAT YOUR STUPID POPUP WINDOWS TO KEEP SELLING CRAP! ** off you piece of ** company.

I have been using Quick Books online for my business for many years! Every year they raise the price at least 10$ while new customers get this product for cheap. Loyal customers get priced right out of being able to afford as a small business! Plus they make it impossible to cancel out of their product? You can not do it online & if you try they take a payment right then & lock our account so you can't close out?? This has been going on for 3 months, I wait for 1 hour to speak to someone but they can not help me?? I can not understand a word they say besides?? Also if you try to use the desktop quick books 1/2 your company info does not download into the Desktop company so you have to re enter all this, no sales tax info. None of your list settings so it takes 3 months or more to set up the new desktop company but all your settings & customized invoices & reports are gone?? Believe me it is a nightmare!!

QBO updated with my bank due to a change in the security process most banks now use. For 3 months it has not worked correctly with some transactions not downloading correctly and intermittently no transactions at all for days. I have called in and had escalated 8 cases which have all been closed as resolved. Not once have I been contacted to verify if the problem was resolved. Each instance I spend hours on the phone as you must start at the beginning of their process to remedy the issue before they admit they can not fix and escalate.

Quickbooks Online doesn't have educated stuff. No one in the support group has basic accounting skills. They can't help you with the basics: Customer refund if customer overpaid you and you already issued a refund check, and you need to record the refund in QBO to clear the customer balance. With the journal entries, if you have an annual subscription customer, and they paid you for the whole year. There are much more things that they don't know how to help you. They type what they hear, and read what the instruction tells them, which is oftentimes not what you need to help with.

QuickBooks has NO Customer Service. Their on-line "chat" doesn't work at all. Also, they are false advertising by allowing a computer "fix" service to advertise on their "Support" page who wants to charge money to "fix" your computer. My computer is not broken. QuickBooks does not have a number to call for questions. They are not helpful in the least. I'm looking for a different company. They are not user friendly.

I tried to enter my new CC (we run payroll through QB) It would not enter. I called and spoke to a rep as we tried to enter it using different Safari vs Chrome, restarting laptop etc etc. The rep informed me that QB is doing a system change over and that is what is causing the glitch. After the first portion of the call which lasted 49 minutes, I've been transferred to a tier one rep. The tier one rep would not speak to me directly but instead is standing next to the 1st rep speaking to him and the rep is relaying everything I am saying and back and forth... a process that feels messy.

I have been trying to contact customer support and literally there is hell to go through to just get their number. On top of that there is no number to call they force you to choose "call back". They never did for hours and when they did the agent hang up on me. Horrible, horrible to work w QB online. They made it so complicated comparing to the Desktop. Very very frustrating. I do not recommend it due to lack of organization and support. Help serves for nothing. Very confusing and the simplest issues QB Online is making extremely hard.

Absolute trash. I’ve been lied to 13 times in 4 business days. DO NOT USE THEM. I am absolutely moving to another accounting system tomorrow. Their “support” people make up “policies” at free will. I was told after closing an account that I’ve had for 3 years that they would carry the credibility to our new account. Well, that didn’t happen and despite not having 1 SINGLE ISSUE with my payments in 3+ years, they’ve held 2/3 of my payments this month causing hundreds of overdraft fees and financial issues.

I set it up an account with Quickbooks (Intuit) as a reference from a co-worker. First time sending a invoice and using their online payment guess what, I haven’t see the money, they have charge all their fees, but has never made my payment. I am the one who has to chase them because they don’t call or contact you. After several attempts I finally talked with a different “department “ supposed to be by email only, and they say that my account hasn’t been verify by them. I want to laugh.

The QuickBooks online has a 50% off deal and after I finished my 30 day trial I was told I wouldn't receive the 50 percent off after the trial and I didn't get anything from Chris other than you received a free trial instead of the discount so it was never a free trial. And the sales rep told me no mater if I talked to a manager I would never receive the 50% percent discount. Sales rep "Chris **".

Was told the platform was terrible by multiple business owners, but figured it was their users, not the software. Turns out, I was wrong. One of the Worst business mistakes I have made was having two of my companies switch to QBO to appease a new business partner; just cancelled one and am switching the other before the day is out.

This would be the worst accounting package that I have ever used. I have been using this company for last 7 years. Currently I found out I have been charged for none active contractors for last 4-5 years. Contractors wasn't active but been charged over $8000. When I call why I have been charged for this? they said that this contractors show as active in the system. I said even though you know no check or 1099 been written to this contractors? They didn't even care to give any credit. I spent about two hrs to resolve this issue but got nothing.

Intuit has made it almost impossible to cancel a subscription. If you decide to use their online system be aware that it will take several calls to close your account. I was ignored in the chat and all of the directions for canceling online were wrong.

I use Quickbooks online. I have a mobile service and I need to be able to charge peoples credit card at their home. The majority of my customers pay via CC. Their iPhone app is currently broken so I am basically out of business. I asked that they reimburse my monthly fee for my inconvenience and they said no. I think it is time for me to find another provider.

It's hard to say anything nice about a company in which you can't even get ahold of. I am being charged annually for a desktop software in which I own and can't get ahold of anyone to speak to. I was literally on hold for 1 hour and 4 minutes, walked away from the phone while it was on hold since I couldn't wait all day, and they hung up on me. UNBELIEVABLE! In addition, I'm trying to converse online and it took them over 10 minutes to answer.

Originally started with QB in 2002. Every time I would upgrade, the new version (Microsoft) always had some bug. In 2017, I went to an Apple Laptop. I kept the 2015 QB going on my old computer. In October 2018, I transferred my QB file properly to QB for Mac. From Day 1, I had problems with the program Crashing in the Vendor Mode and Bill Pay. I have been on the phone with Tier One, Tier Two, and now Tier 3 to no avail. Program still crashing. I have pick and choose which Vendors I can open, and double check if a Vendor has been paid. I could not close my books for 2017 or 2018. They blame it on everyone else but themselves. Keep telling me they are working on it. It is in reality a data coding problem.

This would be the worst accounting package that I have ever used. I have used 3 x different packages to date and nothing comes close to how dreadful the customer service and platform is. I could write a novel on how dreadful the service is and the follow up from their consultants. This product is well marketed and looks good but is extremely non-friendly. If you want the ability to customise your invoices like other platforms, keep away from this product. I have spent several days working with the QB team trying to customise an invoice to show the relevant information we require.

Terrible customer service from a so called manager Courtney. Cancelled a payroll subscription (after 2.5 yrs) and was still charged monthly fee after cancellation. They say you must cancel your subscription within 60 days of enrolling in order to receive a refund. Courtney states they do not give refunds after cancellation.

I called Quickbooks customer service twice to get a simple refund on a product I purchased and cancelled same day. The first time was to request the refund. They couldn't help me and suggested I argue the expense with the credit company instead. That took about an hour. Then I got on the phone, which took about an hour and a half and they said they'd refund me in 2-3 WEEKS. A month passed by and I still don't have my refund, so I contact them again. I waited THREE HOURS overall and they tell me the refund will appear on NEXT YEAR'S billing statement. Ridiculous.

You may find, as I did, that QuickBooks Online often gets 4.5 star reviews. These must be paid. There is no way in the world, if that had an experience remotely like mine, that they would have even 2 stars. Their customer service is absolutely awful. You will always wait at least 30-45 minutes to just be connected to someone. And it's not much faster if you write to someone other their "faster chat portal". You will be put on multiple holds and wait more. You will get transferred to other people, and they won't know how to help or will not be qualified to help.

I have been a customer of Quickbooks for several years, paying $60/month on their "plus" plan. Today, I was tricked into signing up for an "Advanced" Subscription "trial period". I had no idea I had done this. I was told I had to "upgrade" my desktop app and when I did, it apparently automatically enrolled me in "trial" of their Advanced program.

I've used the QB desktop product since 2002 and have been running small business computerized accounting on multiple programs on multiple platforms since 1979. Since 2005, I've forked over hundreds of dollars a year to keep ProAdvisor status and payroll options for my clients and, until QB Online, had reasonable respect for Intuit. However... When I called on behalf of a new client, their sales staff could not answer basic questions about using the QBO package in rural areas where some of my most important clients have their businesses. They seemed to have no concept of bandwidth requirements or minimum system architecture to make the package run properly without long wait times in the experience. Some of the customer complaints I've read seem like just the sorts of things that happen because of latency issues which arise in these conditions. My client decided to use QBO and I settled in for the learning curve.

Three months ago an error occurred with my login. I simply cannot get into my accounts anymore, seriously hindering my business. Helpdesk says their back office is investigating the problem, but this has been going on for three months now!! In the meantime monthly payments get withdrawn from my credit card. Relying on cloud services with such appalling customer service could kill your business.

I've used QuickBooks Online for more than 10 years. I opened it up today and they automatically upgraded me to the most expensive plan. When I went to the settings to change the plan there is a button - downgrade. When I click on the downgrade button it forces me to call them, and over the phone they have to give you a URL to type in where you can change the plan. This is against the law. There should be an opt out button. Without having to make a phone call.

I have been using Excel as my platform for keeping track of my Self Employed and LLC expenses for a number of years. I decided to try QuickBooks self-employed thinking that I was spending too much time creating my own accounting system. What a nightmare. After downloading the product, within 24 hours I realized that it wasn't going to allow me to sort and get the separated reports of the costs I needed to separate. It will not allow you to create your own categories, and many self-employed people need to categorize things differently that QuickBooks thinks they do. There is no customer support at all for this product.

Summary: They make you to pay in order to recover corrupted data in their cloud database and they blame you for that (e.g. you keep the QuickBooks online open for too long when working - seriously?!!). Our LLC opened a company on 2017 and on 2018 we decided to go to QuickBooks online to make easy update transaction from the bank and credit card. Now, during the 2019 tax season, we are trying to create some reports and data consistency error appeared. We called support and the only solution they provided was pay them +$200 to recover data and repair the database (it increased to $500 when you call the second time - a clear indication that they just want to make you pay).

No need to get in to all the details of the customer service. After 13 years some CEO making millions needed more money and double our price. Trying to talk them online is like talking to a hole in the wall. Non-existence customer service and funny thing is we used this product for 13 years but our accounting firm has the same problem with them so we all are leaving for back to basic desktop accounting software. Hope the new CEO enjoys his new yacht.

Where do I start. I have been using Intuit TurboTax for over 10 years for filling my taxes, not anymore! I made the mistake to sign up for this self employed QuickBooks. What a waste of $200. App seemed to be very helpful until I actually had to transfer all the data accumulated over 1 year into the file for my taxes. I just could not figure out how to do it. You think customer service would help! THINK TWICE! After multiple calls disconnected or people not even saying anything after picking up, I got frustrated and did my taxes without. TurboTax had a self employed version that they offered and paid for that. So I emailed to complain about my experience. Omg. Do not waste your time. I specifically said I am disappointed and requested a refund for the months I have been paying subscription. After long back and forths I realized the agent never understood me. How can you be mad? These people barely speak English! Save your money!

Save your money! If you have any issue at all, and you try to call customer service, you will be directed overseas to some call center where no one knows what they are doing and speak broken English at best. They do not care about customer satisfaction. They do not document details of the call or follow through with anything they said was going to happen. Each time saying permission wasn't granted, another hour phone call was made to give permission, and was told the same thing 4 times calling back. We had to cancel our service as this company is a complete joke. Yes it may save the company money to outsource your customer service department, but was that really a wise business decision? I'll wait.

The fact that their sales team is poorly trained and their customer service was so bad kept me from ever using the product. I set up the service and was quoted a price of $10 flat for the first year as a loyalty reward and then it was supposed to go to $20 a month after that. I tried to log into the account and was blocked out. It took some time to get to customer service. I was on the phone with them for about 80 minutes and they could not resolve the problem. I was told that tech support would contact me in 3 days.

QuickBooks Online is an absolutely terrible product. Terrible in accounting functionality. Terrible by software standards. Terrible customer support. I have been using and writing software since the 1970s and I honestly can’t remember anything this bad. I’ve used QBO for three years. The final straw for me came today. I spent about four hours categorizing transactions for 2018 taxes. QBO lost everything, not just the categorization, but all the original transaction data. I’m going to have to rebuild everything from printed bank statements. How such a big and successful company can create such a bad product is beyond my comprehension.

QuickBooks is a horrible product. They have no integrity. I purchased the year to qualify for a huge discount. They then signed me up for a Trial instead of the year. I contacted their support to see why I was getting a renew subscription message. They then told me that he was able to see the year subscription. He said he would fix it. Later same message. When I called back to fix the message, the promotional rate was continently no longer available.

I work for a small business. When I started the company was using QuickBooks desktop version. In 2017 we had to switch to the online version as desktop was no longer going to be supported. All I can say is the program has so many issues and my experience with QuickBooks Online has been nothing but frustrating. I have wasted hours of time on calls with customer service. Most of the time they could not answer or help me resolve the issue. On a few occasions, CS did resolve the issue after a few hours.

If you choose starter package, you will end of rip off, charges, price will go up crazy. Very rude customer service. They do not Care where you coming from, bunch of Robot, repeating worthless info. Now I use email, sending email as receipt for client, detailing parts and labour and calculating Tax with Calculator, much more easy and no cost.

I got started using Quickbooks Online around 2010 when my wife and I formed an LLC to sell her artwork online. Based on my earlier good experience with Quicken and Turbo tax I decided to give Quickbooks Online a try. It was easy to set up and soon I had my little company up and running on their free cloud service. Since our activity was small I managed to keep things running for free for years, even when the free service went away. My account told me that my trial would expire in more than 1000 days, so I thought everything was great. Until I tried to log in yesterday to enter my 2018 data.

Started with Quickbooks a year ago. I was told my first few payments would take longer than normal to process due to being a new customer. A year later, I'm still waiting an entire week for any ACH payments. I think it's ridiculous they can blame every other bank (issuing or receiving) but themselves on why it takes them so long to process ACH payments. I call for support and lo and behold they talk in circles, blame everyone else, and rob you for your money every month. They NEVER can actually address the concern you are calling about, they are programmed to answer as robots. Would not recommend!. I would have given 0 stars if I could!

My entire experience with QuickBooks Online was an exercise in frustration. They have tried to make a user-friendly product to appeal to a wider population of users and have ended up with something that is extremely frustrating to use. I am used to the desktop version of QuickBooks so thought it may just be a learning curve but after a month and half I have given up. The customer service was useless each time I had to contact them regarding an issue.