QuickBooks Online Simple Start Reviews

I have use QuickBooks for 9 years, I had a situation where I could not log in to quickbooks for any reason, I spoke to two tech support associates, they did everything possible to help me access the account and nothing work, get ready to believe this. They told me that I data was not longer in their system, but it does show at another location on my accountant's computer. I know my data is there because the accountant can see it and login to my account.

I requested to chat with a representative to resolve an error on my account. I screen-shot the conversation so I have direct quotes. This person's name is GLIMARAY who told me, "What I can do is to connect you over to the right department that can further assist you with your concern. I can teach you how to request a call back or start a new chat from our support. Here are the steps: 1. Go to Help. 2. Click Contact Us. 3. On the box, please type your concern. 4. Follow the prompts.". Then this person LEFT THE CHAT without connecting me to a different department or letting me ask further questions. I wanted to ask which type of help to click on because there are so many options! I had already requested help and this is the response I get! It feels like a never-ending loop. Obviously I requested chat help to get connected to this person in the first place!

The customer service with QB Online is ABHORRENT and their fees are unconscionable. I am currently looking for a new company to do payroll and will be canceling my QBO Payroll subscription. When I called to get an issue resolved, the CSR I spoke to was rude and condescending. When I asked to speak to a supervisor, he told me, and I quote "I am not going to let you speak to a supervisor, I have been here for 4 years, and you don't need to speak to a supervisor". I am not even kidding.

While Quickbooks is a solid booking-keeping service, I'm finding quite a few not-so-great points.

Because I had trouble upgrading for the year online with Intuit, I purchased their product online thru Staples. When I received the CD in the mail and opened their case, I had to scratch off a label to get the license number and product code. In doing so part of the license number and product code scratched off with it. This was their packaging, and the case was wrapped in cellophane. So clearly this was a defect in their packaging. When I called customer support, after a 30 minute conversation their only solution was for me to call Staples and ask Staples to resolve the issue. I have never had an issue with QuickBooks before. But will definitely not be using them in the future. In the past they were always willing to resolve an issue. This is the worst customer service that I have ever received.

Unbelievable ---If there was a negative star, I would give it! I paid $50/year for QuickBooks online, and then forked out another MANY hundreds of dollars to have QuickBooks online run my payroll--NOT difficult, one employee, ME, for my sole S Corp. EXCEPT--they can't even do THAT right. Affordable care act requires employers to report cost of coverage of health plan on employees W2, box 12, code DD. Amount reported does NOT affect tax liability, as the value of the employer contribution is EXCLUDABLE from employee's income and is NON TAXABLE. But when QB online ran my payroll, they issued my W2 incorrectly, making the cost of my company-paid health care TAXABLE, and a HUGE tax liability for both ME and my company, which has now created huge penalties with EDD and interest is accruing by the minute.

QBO ONLY knows how to pop in advertisements, CONSTANTLY. You pay $1600-$2000 a year for the subscription then they BOMBARD you with advertisements! It's like playing a game....ad pop up! Oh another AD popped up! OH and don't forget about their high school dropout "engineers" that do UPDATES...that screw with the ENTIRE System, so you spend the entire day or entire weekend trying to fix your accounts so you can continue business! I SAY RUN RUN RUN FAR AWAY from QBO. I used to like it, but the advertisements cannot be stopped and they are OUT OF CONTROL!

Excellent. We have been using QuickHR for almost 4 years and this is the most cost-effective HR software I have ever used so far. User-friendly. Easy to apply for leave. Save massive time on payroll generation. Good customer support team. Thanks.

In April 2022, we encountered hardship with this QB, 2 charges were put through and it bounced back with a fee. My colleague found out that the accnt no. wasn't changed yet. We did what they wanted us to do, fast forward after 1 month, we are still following up.

As a small business owner, I was naturally drawn to QuickBooks based on their reputation. But, upon activating my subscription and trying to perform (what I expected to be) some basic tasks (ie: create a custom tax field/rate, add a gratuity option to an invoice). I also had some feature requests with linking independent contractor payroll to QB and ran into walls there too. Basically - 0-for-3 on the first three things I investigated. Tried calling customer support for all of the above and in each case was told it would be referred to the "specialist team" (or whatever they call it) to get a resolution. Resolution: QB Online doesn't do that. Even if I had upgraded to the most expensive version of the platform, it still didn't have the capabilities.

This was an OK product when I started my business 10-years ago, but it has steadily become more expensive (double), with fewer and fewer included features. In the last year or so, there is now almost no support without upgrading and paying for it, and there is a non-stop barrage of pop-up ads from Quickbooks soliciting to purchase more products. The 'improvements' they roll-out only serve to make this product more cumbersome and difficult to use, and many of the features are implemented with no-way to turn them off...you're just stuck with them. For instance, now, every time I add a quote/estimate and email it, the subject is prefaced with "ESTIMATE -". No one from QB ever consulted me if I wanted this addition, and it only serves to confuse my customers. It's like this throughout their software.

I have been using Quickbooks Online for about 4 years now. Until this year I have not had any problems, but for some reason my bank stopped syncing 6 months ago. I have spent hours on the phone with multiple agents trying to correct the problem to no avail. Never mind the amount of times I have been disconnected while on hold. I now have to do all of last years tax records by hand using my bank statements and writing it all out. I am furious and QB will not do anything to resolve. Customer service is terrible. I have canceled and will NEVER use them again. I did not receive the service I paid for and I feel like that is fraud. I have noticed similar reviews and wonder why a competitor hasn't taken advantage.

Yes, I actually was not able to select what I'm actually going to do after not getting the help I needed. I only needed to sign in and now I'm going to cancel my subscription forever. It’s not that I entered the wrong username or password—those were certainly correct as verified by your system. However, your system needed to verify that it was still me. Your system is so antiquated that you relied on verifying my identity by sending a phone call. My phone is set up to block all spam calls--all calls that are not in my contacts--for a reason. The very fact that you don't send out a text message for verification is crazy! You're probably the only company in the U.S. that doesn't have this method. Or how about an email? That would even make a little sense since the email is the username and I would be verifying that I had access to that email. What if my phone number had changed and I wasn’t able to receive calls?

This company has literally taken my client's banking information and included it in my payment profile so that I can pay QuickBooks with random checking accounts that belong to other people. They. Do. Not. Care. I have spent so many hours telling and retelling. Screen sharing and recounting the problem with no fix. In addition, they have constant glitches with everything as they increase prices but make things worse. For example, I will create an invoice only to find out that it will not save or send because the button is missing. The worst part is the "process" they have for submitting problems. They keep you on the phone wasting your time while they build a case so the higher ups can decide if you are worth their time to help. I am beyond amazed that this company is not investigated.

I have learned that it turns out that after an hour and 30 minutes, their whole system is designed in such a way that only customers can interact with bookkeepers so when they miss their appointments, there's literally nothing I can do. They have disconnected every number associated with their bookkeeping department for customers. They didn't even miss their appointment. I received an automated call, answered it, it hung up on me instantly and the number instantly hangs up on you again if you try to call it back. I have never given a company this much money to be this disrespected in my entire life. This has been a worse customer service experience than any other company I have ever interacted with in my entire life. EVER It took 3 attempts before I could even interact with someone with a working mic/headset.

I have tried for 5 days for QB to assist doing a refund of an eCheck. Simple enough, right? We have done refunds several times before. It is a rather simple process. The problem was, myself, my accountant nor 4 different QB 'customer service' reps were able to locate the actual eCheck to refund it. My client had already started leaving negative reviews for me, and told others in my industry I wasn't giving his money back. The last lady tried VERRRRY hard. I was on the phone w/ her for 1h 47m. She was able to figure out a way to at least find it, and did a refund. And then agreed to call me back the next day at 11a for a follow-up to verify it was indeed refunded. GREAT!

They create bugs on their already expensive software on purpose, when you finally get to chat with a representative they will tell you that they can only help you if you enroll to a subscription annual plan for $70. There are hundreds of complaints on their own blog, no solutions unless you pay more. Once you pay for this software they got you by the balls. Used it for years until they started with this tactics since end 2019...probably a new sneak CEO. And the problem is so big that even scammers are getting into it, BE CAREFUL. Google QB help, many sites passing by QB with their name and logo etc, when you call the number, is a guy with foreigner accent asking you to take control of your PC in order to "FIX" the problem...Stay Away from QB!

Their customer service totally sucks. Try and get someone on the phone. It takes hours for simple things. Used to love Quickbooks but not anymore. Try and find a phone number online for customer service... You will not find one. If you want to buy something they are all over you.

The worst customer service I have experienced from a company. It is impossible to call them. In order to have them call you it takes an extraordinary amount of time jumping through hoops. Despite cancelling services they continue to charge me. In fact, I had to put stop payments in at my bank which cost me a total of $56. And then they started charging my credit card on file. It is an absolute nightmare. In total I have been charged $1600.00 in excess.

Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screen share to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

We had been using QBO for about 6 months, tracking two different vehicles independently, when suddenly that feature was pulled out from under us during an update, and moved up beyond the next paywall, which would almost double what we're already paying them to meet. Reaching a real person takes hours, and when I called about this particular issue, the person I finally spoke to confirmed the elimination of the service, and since they clearly worked for a separate customer support company and couldn't do anything else for me, they agreed with me that it was a dirty thing for QuickBooks to do, and recommended that I file feedback about it. As far as I can tell, that feedback was completely ignored.

The QuickBooks online experience is poor. I pay for a subscription, they charge transaction fees for every transaction and they still have the audacity to continually have popup ads in their product. This has been going on for 2 years, many complaints from many customers and they keep calling them "navigational aids", yes QuickBooks we are that stupid to think they are navigational aids and not ads. Seeing an ad once or twice, no problem, however I will see it every time I log in to the platform and multiple times in the same session. It's insulting as a consumer of their service that they would continually upsell me and hugely disruptive to an already time sink of a task. There is no way to stop these ads from popping up, this is not a customer-centric company. I'm shopping for alternatives.

It is now 10:39 AM on a Friday. My employees' direct deposit is delayed, and I'm trying to find out why. The only way to contact customer service is via chat, and when I try to reach someone, I get the message "Our experts are currently offline. Please try again later." Really QuickBooks, really?! It is the middle of the morning on a week day!! You can't afford to pay one customer service rep, not one??!! You lost my business forever!

Do not go down the rabbit hole of QBO. It is a horrible system that will leave you wishing you had never touched it. It is constantly messing up my finances and I have spent hours and hours on chat support with no avail. Do not use QBTime either. They do not sync properly and there is no one to help you.

WORST CUSTOMER SUPPORT EVER. Signed up for QB Cash to "supposedly" get the money quicker and with less fees. They CAN'T even connect you to the SAME bank your QB is connected to for 3-5 days and thus HOLD YOUR MONEY HOSTAGE. You can't get it back out to send to your account until you receive the Debit Card and they can't cancel it without a 0-balance. They claim to "Support Small Businesses" yet this corporate giant does nothing to expedite and serve this clientele that has vendors to pay and business to do. Find a better Service provider that actually has your best interest in mind.

Can't perform simple tax functions needed. Like exempting certain employees or certain state taxes from the payroll system. It forces you to have to pay them. We are in Washington and do not have workman's comp. We have industrial insurance called L&I where half is paid by the employee and the other half by the employer. You can't set this up in the system as a liability or payroll item, there is nowhere to do this. I also needed to add some compensation that is not subject to taxation and it listed in box 14 of the W-2 but there is nowhere to add this compensation. If these things are actually possible to configure customer service does not know the answers and just keeps you in a waiting situation by telling you they are looking for the answer. I had to give up after waiting for 2 hours. I would avoid using Quickbooks Online and stick with the desktop versions where you can turn off and on certain functions and disable certain taxes.

Keeping your books is nerve racking and QB has not helped this last year. I used to like them and now their system is glitchy. My main vendor disappeared from the system. If you are a small business there are much better options than QB that are easier to use, more stable, and less expensive. I paid for a yearly subscription and I've tried multiple ways to get a refund for 2021 payment. Is trying to get a refund at this point even worth it? Again, I used to like QB. Never again.

Stay away from QBO. They have just changed charges on bank payments from customers. It use to be free & take 7 days, but with lies via email they said next day would be free with their QuickBook Cash & Envelopes account. I signed on, it was a trojan horse. The deposits were free, but it turned into a nightmare with instant payments. Once a day was much easier for my bookkeeping & I have no problem waiting 7 days so went back to old way, but wait, no more old way. Now you have to have instant or next day deposits & all are charged 1%. I have over $30k a month using QBO payment method so my QBO plan just went from about $500 per year to over $4100 a year.

The customer support is automated and hard to get a live agent. They charged my account without warning. I have tried numerous times to contact by phone, through the app with no help and no call back after requesting multiple times. I used to love the app but no more. I will be shopping for a new platform and will be changing merchant services asap. Avoid like the PLAGUE.

Even though there is a 30 days free trial link, QuickBooks will charge you on the next day. And even if you call them 300 times and spend 500 hours on the phone, you are not getting your money back. Don’t click on the free trial link, QuickBooks is making profit on top of innocent people that believe they are actually giving a free trial. Try another system. Their customer service is terrible! In summary my experience was frustrating...

Quickbooks is THE WORST. Their product is not user friendly and their customer service is the worst, they take FOREVER asking you questions that are not at all relevant and you end up wasting so much time. Do not waste your money.

Used to be able to call directly for support, now you have to go to online chat where they do not understand the question asked, when they believe they do you are directed elsewhere and there is no clear indication where elsewhere is. I spent over 1.5 hours attempting to get help and finally spoke to a live person, only to be told that she could not help me edit the product/service being charged tax because she was not trained. I was not going to start the whole process over with a new chat, then attempt to find a live agent. QBO is expensive and without direct access to a live support person the cost of using this software rises rapidly.

I've had Quickbooks Online with payroll for several years now. It started out good - if you had a problem you could get someone fast on the phone that was knowledgeable and fix it. Now you can't get anyone - I'm having a problem with my 1099s (which I have a subscription for) - when you do the online chat, they reroute you somewhere that sends you back to the original place (twice). Then when I requested a call back - they called back but couldn't help me because they were in Canada (I'm in the US). They gave me a number to call, where there is no one to help. Awful customer service!!!!

This company does not back their product in any way. We had their services for years and all is fine until there is an error, no support. We recently decided to use their payroll services and that's when I couldn't keep quiet any longer. We set up the payroll service through them and after a week the service was cancelled, we didn't cancel it and they said they didn't. After 8 hours on the phone they still can't explain why it was canceled and what has to be done to correct the cancellation. Their condescending attitude doesn't help either. I don't understand how they stay in business, overall one of the worst companies to deal with ever. We are absolutely done with them.

When speaking to the Sales Dept via Chat, we were given the impression that Quickbooks Online with the Payroll feature would work for us (small real estate rental LLC with over 50 rentals). The sale rep claimed his sister used it for her small real estate rental properties too. Maybe his sales pitch is true, but the product did NOT apply well to our needs. Despite setting up automatic conciliation shortcuts, the system never recognized any repeat transactions. Setting up journal entries and paying the officers never happened with Quickbooks online; not to mention importing all the properties and anything to do with them (repairs, rent roll) didn't work out so well. We had spent days importing the properties as per the instructions you can find in their help search; updating the information and details of properties into "customers" as that's what you would have to do to classify each property. What a waste of time.

We switched our company books from desktop to online, and since then our books have been so screwed up with double entries, mismatched transactions, inaccurate numbers, bill payments that seem to cancel or recategorize themselves. And those are just to name a few. For the price you pay a year, you would think they would spend a bit more time doing research into their own software to iron out the wrinkles before unveiling it.

After using Quickbooks on-line for 8 years, our account was abruptly flagged and our payments were placed on hold without notice. Upon calling Quickbooks and after holding for 45 minutes I was sent to their Risk Management group, they did not state what the issue was but started asking extremely personal questions about my business and my identity. They were rude at best. I provided all the information that they asked and was told the matter will be resolved in 2 business days. 10 days later I still did not have a resolution so I called and talked to another agent at Intuit (Quickbooks parent company).

I agree with other reviewers when they say that there is no one available to actually speak to...only chat is available. I spent about an hour on chat and got nowhere. Transferred me twice and no one knows anything. They probably work from home and are just wasting customers’ time. This is supposedly a well known company. Don’t waste your money or your time. It isn’t worth the headache.

I’ve had so many troubles with this company for the simple reason that you can’t delete your data from the QuickBooks website! I’ve called and asked to reset my data as it’s incorrect (I’ve changed my business) and they told me a) make a new account (which I don’t want to do) and b) that they physically CANT DELETE MY ACCOUNT DATA even though I’m no longer going to be using their service. It automatically deletes after 1 year if you don’t resubscribe. If you like a website which doesn’t delete important info. This is the company for you. Also to make QuickBooks work for me, I have to pay for an additional $20 a month subscription just so it integrates my stripe account. What a money grab. Stay away from this company. I wish I read the reviews earlier.

I just spent 4 hours on a chat with payroll help and the problem was not resolved. QuickBooks online payroll wants to make all the payroll tax payments for you. However, they can not make the WA L & I, because it is different than what they normally do. BUT, the payroll online does not calculate the taxes properly. If you wait until the payment is due or two weeks before, you can not make an adjustment to the payment so it shows paid and it is the wrong amount. When I chatted with help, I spent 4 hours and nothing was resolved, so the books will be off.

Watch out! Switched to Quickbooks Online and our customer paid our invoice through Quickbooks. What a mistake!! Now Quickbooks has held onto our money, several thousands, for over 12 days!! We need our money and we have been jumping through hoops by giving Quickbooks all the information they have requested, including cell phone bills, EIN, bank numbers, and more. They still are saying it will be several days before they can inform us when we will get out money. Our customer paid, it has been withdrawn from his account, and we don't have our money! Upon researching, Quickbooks has been known to do this, as you will see in the help/ask questions section. I hope this doesn't happen to anyone else. Beware!!

I liked using the product for the most part, but unfortunately QBO customer service is incompetent to say the least. I was on monthly debit from my CC & several months ago I wanted to change the credit card on file for a new one, so I phoned in to QBO & cancelled the old card & added a new one. However they continued to debit my old Visa without me knowing & cost me $$$ in interest & fees, until Visa finally put a stop payment on their account. Upon reviewing their mistake they said they couldn't find the actual call log from the day that I called, & accepted no responsibility. They indicated I (the customer) needed to come up with the call log.

We are going to use an alternative to Quickbooks online. I'm tired of impossible cat and mouse games to get a hold of a customer service. Now, they are messing with our accounts, and new customer deposits. They allowed a wrongful transaction to take place without our knowledge. We are done! We will no longer be using Quickbooks. Switching ASAP.

Our online monthly subscription keeps going up and had to downgrade twice already to keep our payment the same. Stay with your desktop version or use another product. It is hard to get used to some of the features and then end up losing them because of downgrades.

I should have read all the complaints about the QBO payroll service before I signed up for it. I have been overall pretty happy with QB products, until I signed up for payroll services. All I have had are problems. The support team are untrained, unhelpful, and not able to fix their own mistakes. Somehow there was a glitch in their system, and when they filed my Quarterly tax they were incorrect. The State withholding and the Fed Unemployment figures were correct. The 941 was wrong and didn't use the same figures and the gross payroll figure was wrong, When I checked the payroll tax liability reports the figures were correct, but somehow that is not what was filed with the IRS. Thought everything was fine until I received an IRS notice, with fines and interest. I contacted support only to find they don't stand behind their work!!!

I have been using QB Desktop for MAC for quite sometime, before a sleazy salesman lured me into their QB Online version. I wasn't thrilled with the MAC version, so I thought it can't be worse and moved on with deal, boy was wrong! I used it for about a year until my last straw was pulled. Majority of the things that were included with my Desktop Version were unavailable and when I've started realizing how many things were missing, it was already too late, my database grew and I did not want to go through a migration process again.

I had used Quicken to manage my bank accounts for 20 years and was moderately pleased until Quicken forced everyone to go to "Memberships" about a year ago. You have to buy the same program every year! They give "free access" to your data but you can't do anything with that access such as move it to a new program. Do NOT buy this program! It is an expensive trap.

Getting them to acknowledge the mistake was a nightmare but luckily I kept screenshots of the offer and finally (after many attempts) got a Manager to acknowledge and rectify the billing error.

Purchased the Quickbooks online payroll core service. Site has frequent issues, refers you to call for assistance but the phone number is disconnected, chat services are VERY slow. Agents are chatting with far too many people at once so it takes an hour to have a simple conversation. Just a poor product with really poor customer service to back it up. Don't use them.

Stay away. They are experiencing bad cash flow during covid-19, so they are delaying customer payments to bank account. It's been 20 days and they are just playing games and holding funds because they probably loaned it out on interest.

Stay away from this company! 1. I believed their ad. 2. Subscribed. 3. 10 min later, I was declined certain feature that was included subscription while setup account. They tell me it's business reason. No more detail. 4. I want to refund. They said 'No' 5. WTF? 6. One thing you would mind before using this ** company. 7. They will ask your bank access # and account password. 8. Those you never want to share with. 9. I haven't seen this kind of ** for a while. 10. Stay away from this company. They will request your bank access # and password.

I had a business account made under a trial period. Just before the trial ended, I found a link to a discounted membership price online and decided to sign up for the membership. Initially I thought once I signed in before I entered in my credit information that it will go to the already existing account I had under the trial period but it didn't. Instead, it created a completely new account which I cancelled as I was told I can't port over to the previous account I had already made.

I have used Quickbooks 2002 and 2010 editions, up until last month. They now have a way of controlling your usage, telling you that your version is no longer supported, and planting error messages so you can no longer use your own Quickbooks software. They force you to call "support" who told me (April 17/20, cut to the case) that I "must" buy the present version "now" ($500 stated), if I want to access my old and present business records from all previously saved Qbks. backups, for all my business years using Qbks. That is what I call white collar crime and corporate extortion (opinion)...What is the small business/self employed individual to do during these trying times?

I am trying to set up a VERY simple QuickBooks account for managing my one-person business, so that I can pay myself and avoid paying self-employment taxes. I have now spent over 4.5 hours on the phone with QuickBooks "support". During that time, they have set up three different accounts (three different types of account). None of them work, none are what I want, none are what I asked for, and every time I call, I get another incompetent person that tells me everything I have done so far is WRONG, and that they have to start from scratch. I have now been charged for all three of these accounts, and I cannot seem to get a refund for any of them. I'm sick of this -- I'm done with these jerks.

This ** so called "bookkeeping" company charged me for yearly subscription two times "accidentally" and never returned my extra payment even after they emailed to me an apology letter and confirmation about return. It took for me many days and many hours on phone conversations with them. Every new agent knows nothing, cant find payments history etc etc. They do not see anything on their side. I can not see on my side even payment history. It is not available. I can not cancel this nightmare subscription on my end, because there is no option at all.

Quickbooks online is one of the worst pieces of software. It has constant issue and these issues are huge! They stop Quickbooks form functioning at all. If you are using Quickbooks for your books I would double check everything. If Quickbooks can't show simple info correctly why would anyone trust that it is balancing mass amounts of numbers correctly. Every piece of software Intuit is brought out is cheap and shows complete disrespect to their clients. Quickbooks has issue after issue and sometimes does not work for days on end. Once you finally waste your valuable time waiting for their support staff to connect, they know very little and are honestly incompetent. I had an older lady once that could not answer a simple question about the process of Quickbooks. She literally said "Let's Google this together". If you are a trained professional I expect a quick answer and for the issue to be taken care of.

Presently on the phone for the last 92 minutes with 3 different reps. just to cancel a product that was already cancelled. But, Somehow they charged my credit card again. JUST AMAZING HOW A COMPANY SUCH AS THIS, DOES NOT GET IN TROUBLE BY ONE OF THE MANY GOVERNMENT AGENCIES. Just want to say, thank you Consumer Affairs Dept. At least something to do, You guys need a better spot on the Google, so others may see you quicker, Not make the same mistake.

Non existent customer "service". I received an email stating my subscription could not be billed. I tried to update billing info online as requested. No go. I called, and was informed support was not available. I'm trying to run a business here and need to be focused on my clients, not ineptitude on QuickBooks part.

New customers will probably be happy at first. We were happy when we started using QBO 6 years ago. Now we are wondering why doesn't QBO care about their current customers??? Between lack of customer service and pricing models that only favor new customers, I have become very frustrated with Quickbooks Online (QBO).

I switched my 20 year old business to start using Quickbooks. They put my deposits on hold after 7 days and wouldn't release them until I went out of business. I am speechless and heartbroken. The only response I got from the rep was I signed the agreement when I signed up in section 18 showing they could put my funds on hold. When I told her I need help and would they please review my file and release my funds she said they would let me know in 48 hours. That was the response I got over 3 weeks. They would let me know in 48 hours then ask for something else.

Had difficulty with online service. For some reason my w2 was not created and missing on the online service. After 1 hour still no resolution. Customer service forced me to stay on line. Stated no way to work on problem unless I am there. They need a way for someone to put a ticket in and then they get back to you when resolution reached. If there is any other program out there for you to use I would use that instead!!!!

I wondered if this software could be used in another language as well and when I did the online chat, they told me it is working. So I checked their website and as it said 30 free trial as well as 60 days money back guarantee, I felt confident to being able to give it a try. Actually it did not work in the language I need and when I checked with them again (chat), they told me I have to switch my browser to that language - but this is not what I asked for. I only need this software in another language. So no worries, I just tried to reach them in order to use the money back guarantee...

The Chat option is not working and neither is the phone. When I finally did get someone, I got disconnected. I have issues regarding taxes which are due soon and NO one is available to resolve. You are talking to a chat room in India and they have no clue how to help. Time to look for another software option. I am paying alot of money for nothing.

The product is valuable, there is no question about that, but the customer service is absolutely horrendous. It is always over 45 minutes to get ahold of anyone that can offer any sort of assistance, and for an accounting software, they've made numerous mistakes with billing that I have to spend over an hour to have correct each time. This company has a severely deficient volume of staff.

I've been this company for a year. I have the premium subscription (or whatever they call it). I called them on Monday Jan-6-2020. I waited for 2,5 HOURS! The only answer I received was "the system isn't working properly, I"ll generated a ticket to fix this issue." A week later I still have the same issue. On top of all, they do not longer receive phone calls, everything has to be through the "Help Button' and it's a FAQ icon! What a crappy service!

On hold now, with QuickBooks for the umpteenth time. This company is TERRIBLE. Does not pay on time. Does not respond in a timely fashion to calls about late payments. Does not offer any kind of normal, responsive customer service. The silly phone message is now telling me that there are other ways to "get help" – chats, email, whatever! What a joke!

On hold for over 45 minutes waiting for support. QB is very buggy with my MacBook, even when I use Chrome. Log in is erratic and most times requires repeated attempts. Sometimes can't get in. My life has become much more complicated trying to make QB work. Terrible support. I would throw it all away if I could.

We’ve spent at least 12 hours trying to get an issue resolved that is not allowing us to do payroll. Then Quickbooks offers to upsell us the online version. If they can’t fix the issue I already have why would I pay more? Then they will bring out the geniuses?

While Quickbooks itself is a good accounting software, it isn't without glitches and problems. To get support for the problems is a painful process. Plan to waste an entire day with the support desk, as they will place you on hold numerous times, tell you they are helping multiple people at a time so you have to keep waiting for them to queue back to you. When they come back to you they can't remember why they are on the phone with you so have you repeat the process over and over. If you go above their heads to "the office of the president" be prepared for the runaround. When that office fixed the problem the support desk couldn't, they created a glitch to which they wouldn't help fix! Instead telling me I had to go through the support desk again to fix that problem. It's a never ending horrible system.

It took months to get full-service payroll set up and after I FINALLY got a rep on the phone I was assured all taxes would automatically come out. There is an Occupational Privilege tax in Denver, Colorado my accountant caught in reviewing my account which has never been paid. I now have to pay that and all the fees that go along with it. To top it off when I called Quick Books and requested the service be cancelled, I was informed there will be a 150.00 fee for cancelling this useless service! I’ve never experienced such incompetence and lack of customer service! Never again.

I have literally never experienced such terrible customer service from a company before. I had an issue with our QuickBooks Payments — basically, a customer transaction was duplicated multiple times due to a glitch in their system, and they charged us the transaction fees each time. I called their customer service to try to get these fees refunded seeing as this was THEIR system mistake, and they absolutely refused to help. I was passed to multiple service reps, could not speak to a manager, and finally they put me on hold and never came back on the phone. I waited for 45 minutes before giving up. This is the worst company I have ever dealt with and will never support/have an account with QuickBooks ever again. They essentially stole from our small business. Corporate scam artists! Do not trust this company!!

If you wish to run your business with this QBO product then be prepared for constant disruptions of service. I purchased this program for my business in August 2017 and it has crashed at least 12 times. I own a retail business and have lost quick a bit of income because of the constant crashes. It has so many features that are not user friendly it makes it difficult to work with. Most things could be easily fixed but never addressed. Due to the extensive cost of setting up the system; both accounting and physically entering all necessary data I am forced to stay with QBO. I would caution anyone considering this to understand that it crashes often.

I have used QBOA for several years very successfully, but lately it is buggy, features that don't make sense to accountants (maybe to programmers??). Today again they have changed something (without notice, they never give us notice). QBOA is not very reliable, switching to XERO!!

This is the worst company I have ever dealt with. Sign was simple. I sent invoices to companies that owed us money, they sent the money almost 2 weeks ago and QuickBooks has been holding onto that money, they have not deposited yet. Quickbooks, I have called them, sent documents, had my customers call to verify the transactions were accurate and yet they are still holding on to the money. What are they doing with my money, earning interest, are they asleep at the job or what? I have only been their customer for a week and I am pissed as hell. I do not recommend them. I like PayPal. Hopefully this will be resolved so I can close my merchant with them and never deal with quickbooks again. Beware.

I decided to switch to Quickbooks Online from Desktop. My words of advise don't waste your time. The software is so user unfriendly. It's unbelievable. A great company puts out a bag of garbage like this. Two days into it totally frustrated I cancelled it. Was the only good experience I had with it. Keep your desktop version. It's totally great! I'm not an computer programmer nor a genius but this software made me feel like I'm a genius. A kindergartner could of programmed better than this! I wasted 2 days of my life. The team that devised this should all be fired!

Worst customer service I have ever experienced. On hold on and off for 4 hours, transferred about 8 times just to get a payment verification that they withdrew from our client but wouldn't release the funds to us. Had to explain my process over and over again to different people even though "notes" were taken on my case # (a case # that some employees of QB couldn't even find). Just ridiculous.

1 month of dealing with missed tax payments, techs that lose transactions while "helping," and unaddressed software reconciliation errors. Not ready for release. No response to written inquiries and then complaints, mass consumption untested software.

For the past two months, the invoices I have sent out, have been paid by my B2B customers, but not deposited (withheld). I've called multiple times, and spoken with representatives. Each time, I've been told, that the money that I've earned and have been paid, will be released to my bank account in 24-48 hours. Each time, I've been told that there was no specific reason that my paid invoices were not deposited in my account. So, if you like sending out invoices, having your customers pay their invoices, and never see any of your money to keep your small business going, then you've come to the right spot. They don't have any trouble taking the monthly fee out of my account and reporting sales taxes, but they certainly don't like paying it out. I will NEVER use their invoicing service again. I've never been more frustrated with a company.

Enough is enough! After scanning documents into customers in this pos application, I have come to find out that it stores them locally and not with the backup file that is created. Now I get an error that the document can't be found. Because it was saved locally to my c drive rather than on my network where all my backups are placed and I was forced to reinstall the program due to many other varying issues with this software, they are gone. WHATS THE ** POINT IF THE MOST IMPORTANT STUFF IS NOT TREATED LIKE YOU TREAT YOUR STUPID POPUP WINDOWS TO KEEP SELLING CRAP! ** off you piece of ** company.

I have been using Quick Books online for my business for many years! Every year they raise the price at least 10$ while new customers get this product for cheap. Loyal customers get priced right out of being able to afford as a small business! Plus they make it impossible to cancel out of their product? You can not do it online & if you try they take a payment right then & lock our account so you can't close out?? This has been going on for 3 months, I wait for 1 hour to speak to someone but they can not help me?? I can not understand a word they say besides?? Also if you try to use the desktop quick books 1/2 your company info does not download into the Desktop company so you have to re enter all this, no sales tax info. None of your list settings so it takes 3 months or more to set up the new desktop company but all your settings & customized invoices & reports are gone?? Believe me it is a nightmare!!

QBO updated with my bank due to a change in the security process most banks now use. For 3 months it has not worked correctly with some transactions not downloading correctly and intermittently no transactions at all for days. I have called in and had escalated 8 cases which have all been closed as resolved. Not once have I been contacted to verify if the problem was resolved. Each instance I spend hours on the phone as you must start at the beginning of their process to remedy the issue before they admit they can not fix and escalate.

Quickbooks Online doesn't have educated stuff. No one in the support group has basic accounting skills. They can't help you with the basics: Customer refund if customer overpaid you and you already issued a refund check, and you need to record the refund in QBO to clear the customer balance. With the journal entries, if you have an annual subscription customer, and they paid you for the whole year. There are much more things that they don't know how to help you. They type what they hear, and read what the instruction tells them, which is oftentimes not what you need to help with.

QuickBooks has NO Customer Service. Their on-line "chat" doesn't work at all. Also, they are false advertising by allowing a computer "fix" service to advertise on their "Support" page who wants to charge money to "fix" your computer. My computer is not broken. QuickBooks does not have a number to call for questions. They are not helpful in the least. I'm looking for a different company. They are not user friendly.

I tried to enter my new CC (we run payroll through QB) It would not enter. I called and spoke to a rep as we tried to enter it using different Safari vs Chrome, restarting laptop etc etc. The rep informed me that QB is doing a system change over and that is what is causing the glitch. After the first portion of the call which lasted 49 minutes, I've been transferred to a tier one rep. The tier one rep would not speak to me directly but instead is standing next to the 1st rep speaking to him and the rep is relaying everything I am saying and back and forth... a process that feels messy.

I have been trying to contact customer support and literally there is hell to go through to just get their number. On top of that there is no number to call they force you to choose "call back". They never did for hours and when they did the agent hang up on me. Horrible, horrible to work w QB online. They made it so complicated comparing to the Desktop. Very very frustrating. I do not recommend it due to lack of organization and support. Help serves for nothing. Very confusing and the simplest issues QB Online is making extremely hard.

Absolute trash. I’ve been lied to 13 times in 4 business days. DO NOT USE THEM. I am absolutely moving to another accounting system tomorrow. Their “support” people make up “policies” at free will. I was told after closing an account that I’ve had for 3 years that they would carry the credibility to our new account. Well, that didn’t happen and despite not having 1 SINGLE ISSUE with my payments in 3+ years, they’ve held 2/3 of my payments this month causing hundreds of overdraft fees and financial issues.

I set it up an account with Quickbooks (Intuit) as a reference from a co-worker. First time sending a invoice and using their online payment guess what, I haven’t see the money, they have charge all their fees, but has never made my payment. I am the one who has to chase them because they don’t call or contact you. After several attempts I finally talked with a different “department “ supposed to be by email only, and they say that my account hasn’t been verify by them. I want to laugh.

The QuickBooks online has a 50% off deal and after I finished my 30 day trial I was told I wouldn't receive the 50 percent off after the trial and I didn't get anything from Chris other than you received a free trial instead of the discount so it was never a free trial. And the sales rep told me no mater if I talked to a manager I would never receive the 50% percent discount. Sales rep "Chris **".

Was told the platform was terrible by multiple business owners, but figured it was their users, not the software. Turns out, I was wrong. One of the Worst business mistakes I have made was having two of my companies switch to QBO to appease a new business partner; just cancelled one and am switching the other before the day is out.

This would be the worst accounting package that I have ever used. I have been using this company for last 7 years. Currently I found out I have been charged for none active contractors for last 4-5 years. Contractors wasn't active but been charged over $8000. When I call why I have been charged for this? they said that this contractors show as active in the system. I said even though you know no check or 1099 been written to this contractors? They didn't even care to give any credit. I spent about two hrs to resolve this issue but got nothing.

Intuit has made it almost impossible to cancel a subscription. If you decide to use their online system be aware that it will take several calls to close your account. I was ignored in the chat and all of the directions for canceling online were wrong.

I use Quickbooks online. I have a mobile service and I need to be able to charge peoples credit card at their home. The majority of my customers pay via CC. Their iPhone app is currently broken so I am basically out of business. I asked that they reimburse my monthly fee for my inconvenience and they said no. I think it is time for me to find another provider.

It's hard to say anything nice about a company in which you can't even get ahold of. I am being charged annually for a desktop software in which I own and can't get ahold of anyone to speak to. I was literally on hold for 1 hour and 4 minutes, walked away from the phone while it was on hold since I couldn't wait all day, and they hung up on me. UNBELIEVABLE! In addition, I'm trying to converse online and it took them over 10 minutes to answer.

Originally started with QB in 2002. Every time I would upgrade, the new version (Microsoft) always had some bug. In 2017, I went to an Apple Laptop. I kept the 2015 QB going on my old computer. In October 2018, I transferred my QB file properly to QB for Mac. From Day 1, I had problems with the program Crashing in the Vendor Mode and Bill Pay. I have been on the phone with Tier One, Tier Two, and now Tier 3 to no avail. Program still crashing. I have pick and choose which Vendors I can open, and double check if a Vendor has been paid. I could not close my books for 2017 or 2018. They blame it on everyone else but themselves. Keep telling me they are working on it. It is in reality a data coding problem.

This would be the worst accounting package that I have ever used. I have used 3 x different packages to date and nothing comes close to how dreadful the customer service and platform is. I could write a novel on how dreadful the service is and the follow up from their consultants. This product is well marketed and looks good but is extremely non-friendly. If you want the ability to customise your invoices like other platforms, keep away from this product. I have spent several days working with the QB team trying to customise an invoice to show the relevant information we require.

Terrible customer service from a so called manager Courtney. Cancelled a payroll subscription (after 2.5 yrs) and was still charged monthly fee after cancellation. They say you must cancel your subscription within 60 days of enrolling in order to receive a refund. Courtney states they do not give refunds after cancellation.

I called Quickbooks customer service twice to get a simple refund on a product I purchased and cancelled same day. The first time was to request the refund. They couldn't help me and suggested I argue the expense with the credit company instead. That took about an hour. Then I got on the phone, which took about an hour and a half and they said they'd refund me in 2-3 WEEKS. A month passed by and I still don't have my refund, so I contact them again. I waited THREE HOURS overall and they tell me the refund will appear on NEXT YEAR'S billing statement. Ridiculous.

You may find, as I did, that QuickBooks Online often gets 4.5 star reviews. These must be paid. There is no way in the world, if that had an experience remotely like mine, that they would have even 2 stars. Their customer service is absolutely awful. You will always wait at least 30-45 minutes to just be connected to someone. And it's not much faster if you write to someone other their "faster chat portal". You will be put on multiple holds and wait more. You will get transferred to other people, and they won't know how to help or will not be qualified to help.

I have been a customer of Quickbooks for several years, paying $60/month on their "plus" plan. Today, I was tricked into signing up for an "Advanced" Subscription "trial period". I had no idea I had done this. I was told I had to "upgrade" my desktop app and when I did, it apparently automatically enrolled me in "trial" of their Advanced program.

I've used the QB desktop product since 2002 and have been running small business computerized accounting on multiple programs on multiple platforms since 1979. Since 2005, I've forked over hundreds of dollars a year to keep ProAdvisor status and payroll options for my clients and, until QB Online, had reasonable respect for Intuit. However... When I called on behalf of a new client, their sales staff could not answer basic questions about using the QBO package in rural areas where some of my most important clients have their businesses. They seemed to have no concept of bandwidth requirements or minimum system architecture to make the package run properly without long wait times in the experience. Some of the customer complaints I've read seem like just the sorts of things that happen because of latency issues which arise in these conditions. My client decided to use QBO and I settled in for the learning curve.

Three months ago an error occurred with my login. I simply cannot get into my accounts anymore, seriously hindering my business. Helpdesk says their back office is investigating the problem, but this has been going on for three months now!! In the meantime monthly payments get withdrawn from my credit card. Relying on cloud services with such appalling customer service could kill your business.

I've used QuickBooks Online for more than 10 years. I opened it up today and they automatically upgraded me to the most expensive plan. When I went to the settings to change the plan there is a button - downgrade. When I click on the downgrade button it forces me to call them, and over the phone they have to give you a URL to type in where you can change the plan. This is against the law. There should be an opt out button. Without having to make a phone call.

I have been using Excel as my platform for keeping track of my Self Employed and LLC expenses for a number of years. I decided to try QuickBooks self-employed thinking that I was spending too much time creating my own accounting system. What a nightmare. After downloading the product, within 24 hours I realized that it wasn't going to allow me to sort and get the separated reports of the costs I needed to separate. It will not allow you to create your own categories, and many self-employed people need to categorize things differently that QuickBooks thinks they do. There is no customer support at all for this product.

Summary: They make you to pay in order to recover corrupted data in their cloud database and they blame you for that (e.g. you keep the QuickBooks online open for too long when working - seriously?!!). Our LLC opened a company on 2017 and on 2018 we decided to go to QuickBooks online to make easy update transaction from the bank and credit card. Now, during the 2019 tax season, we are trying to create some reports and data consistency error appeared. We called support and the only solution they provided was pay them +$200 to recover data and repair the database (it increased to $500 when you call the second time - a clear indication that they just want to make you pay).

No need to get in to all the details of the customer service. After 13 years some CEO making millions needed more money and double our price. Trying to talk them online is like talking to a hole in the wall. Non-existence customer service and funny thing is we used this product for 13 years but our accounting firm has the same problem with them so we all are leaving for back to basic desktop accounting software. Hope the new CEO enjoys his new yacht.

Where do I start. I have been using Intuit TurboTax for over 10 years for filling my taxes, not anymore! I made the mistake to sign up for this self employed QuickBooks. What a waste of $200. App seemed to be very helpful until I actually had to transfer all the data accumulated over 1 year into the file for my taxes. I just could not figure out how to do it. You think customer service would help! THINK TWICE! After multiple calls disconnected or people not even saying anything after picking up, I got frustrated and did my taxes without. TurboTax had a self employed version that they offered and paid for that. So I emailed to complain about my experience. Omg. Do not waste your time. I specifically said I am disappointed and requested a refund for the months I have been paying subscription. After long back and forths I realized the agent never understood me. How can you be mad? These people barely speak English! Save your money!

Save your money! If you have any issue at all, and you try to call customer service, you will be directed overseas to some call center where no one knows what they are doing and speak broken English at best. They do not care about customer satisfaction. They do not document details of the call or follow through with anything they said was going to happen. Each time saying permission wasn't granted, another hour phone call was made to give permission, and was told the same thing 4 times calling back. We had to cancel our service as this company is a complete joke. Yes it may save the company money to outsource your customer service department, but was that really a wise business decision? I'll wait.

The fact that their sales team is poorly trained and their customer service was so bad kept me from ever using the product. I set up the service and was quoted a price of $10 flat for the first year as a loyalty reward and then it was supposed to go to $20 a month after that. I tried to log into the account and was blocked out. It took some time to get to customer service. I was on the phone with them for about 80 minutes and they could not resolve the problem. I was told that tech support would contact me in 3 days.

QuickBooks Online is an absolutely terrible product. Terrible in accounting functionality. Terrible by software standards. Terrible customer support. I have been using and writing software since the 1970s and I honestly can’t remember anything this bad. I’ve used QBO for three years. The final straw for me came today. I spent about four hours categorizing transactions for 2018 taxes. QBO lost everything, not just the categorization, but all the original transaction data. I’m going to have to rebuild everything from printed bank statements. How such a big and successful company can create such a bad product is beyond my comprehension.

QuickBooks is a horrible product. They have no integrity. I purchased the year to qualify for a huge discount. They then signed me up for a Trial instead of the year. I contacted their support to see why I was getting a renew subscription message. They then told me that he was able to see the year subscription. He said he would fix it. Later same message. When I called back to fix the message, the promotional rate was continently no longer available.

I work for a small business. When I started the company was using QuickBooks desktop version. In 2017 we had to switch to the online version as desktop was no longer going to be supported. All I can say is the program has so many issues and my experience with QuickBooks Online has been nothing but frustrating. I have wasted hours of time on calls with customer service. Most of the time they could not answer or help me resolve the issue. On a few occasions, CS did resolve the issue after a few hours.

If you choose starter package, you will end of rip off, charges, price will go up crazy. Very rude customer service. They do not Care where you coming from, bunch of Robot, repeating worthless info. Now I use email, sending email as receipt for client, detailing parts and labour and calculating Tax with Calculator, much more easy and no cost.

I got started using Quickbooks Online around 2010 when my wife and I formed an LLC to sell her artwork online. Based on my earlier good experience with Quicken and Turbo tax I decided to give Quickbooks Online a try. It was easy to set up and soon I had my little company up and running on their free cloud service. Since our activity was small I managed to keep things running for free for years, even when the free service went away. My account told me that my trial would expire in more than 1000 days, so I thought everything was great. Until I tried to log in yesterday to enter my 2018 data.

Started with Quickbooks a year ago. I was told my first few payments would take longer than normal to process due to being a new customer. A year later, I'm still waiting an entire week for any ACH payments. I think it's ridiculous they can blame every other bank (issuing or receiving) but themselves on why it takes them so long to process ACH payments. I call for support and lo and behold they talk in circles, blame everyone else, and rob you for your money every month. They NEVER can actually address the concern you are calling about, they are programmed to answer as robots. Would not recommend!. I would have given 0 stars if I could!

My entire experience with QuickBooks Online was an exercise in frustration. They have tried to make a user-friendly product to appeal to a wider population of users and have ended up with something that is extremely frustrating to use. I am used to the desktop version of QuickBooks so thought it may just be a learning curve but after a month and half I have given up. The customer service was useless each time I had to contact them regarding an issue.

If you do not value your time please call them. They will have you on hold to talk to someone for 15 minutes first. Then once you speak to someone you will quickly realize they have not the slightest grasp of how their software works or any notion of how accounting works. They single-handedly led me to ruin my full years accounting with a phone call to support for a simple question regarding reconciliation. This software is very helpful for small businesses when used in conjunction with a knowledgeable accountant. Under no circumstances call their support line for help or anything for that matter.

This is supposed to be easy, I guess. But it is horrible software. Cannot produce a year to date GL with indication of cleared transactions. Is glitchy. And it is not due to internet slowness because my internet connection is the best.

I've used QuickBooks Desktop for many years with no issues. I recommended it to my many other contacts. When my accountant suggested I switch to the Online version, I resisted at first but she insisted it would be great. This is the worst decision I've made and I think I will need to fire my accountant if she thinks this program is so great. You can't see all the bills/invoices in one screen and where my bill pay process used to take about 10 minutes total it's now a 20 step hour long process!

I own a small business and purchased Intuit QuickBooks online on the advice of my accountant. I had an old version which needed updating and we downloaded the 2017 version in 1/2018 for the 2017 tax season. I purchased the simplest version, which stated there would be a monthly charge of $7.00, which seemed fine to me. The program was simpler than the old version and I was and am happy with the program. On 2/4/18, my credit card had the February $7.00 charge and on 2/24/2018 I was charged $49.99 for the online program. On 3/5/2018 and 4/3/2018 the monthly fees of $7.00 were charged. But on both 5/3/2018 and 6/4/2018 The $7.00 fee, was doubled and I was charged $15.00 each.

I started a small business 3 years ago and wanted an accounting program that I could use from various locations... something that operated in the Cloud would be the way to go. I looked at the new QuickBooks online and thought it met the requirements. Getting set up was fairly straightforward, there were a few glitches along the way and I worked through them. The problem that was the most challenging was my accountant wasn't using the online version, and many of the tools that he needed are not included on the online version. Which made his work nearly impossible.

The service I received from QuickBooks Online Au team is horrible. Can't be worse. The company claimed to have seamless integration with PayPal in the promotion email. I signed up and paid the subscription. It turned out the Accept via PayPal app in the app market is very buggy and far from mature for use. It just won't do the manual import time to time, all just won't do it at all. After submitting feedbacks for the problems I had during the use of the product, the service team have not provide any real solution and all the support tickets been closed. During the support time, in the email the customer service will either try to tell you that's all they can do, or they have provided the feedback or raised the problem to the upper level, then rush to close the ticket and ALL OF YOUR OTHER TICKETS because they think all your other tickets are simply duplicates that should not open for long.

I own and operate a construction company for 25 years. We have been using QuickBooks and changed to QuickBooks Online. Recently I checked the box to allow customers to pay me via credit card or ACH (UNBELIEVABLY MAJOR MISTAKE). When my customer used this option, QuickBooks - Merchant Services put a hold on the deposit and proceeded to demand that we provide documentation to prove that our credit was sufficient for them to complete the transfer and informed us that they would charge 2.9% fee for the inconvenience. QuickBooks is COMMITTING FRAUD by leaving out important details when advertising their Merchant Services and then holding their customer's funds indefinitely.

How I wish I had seen these reviews 2 years ago. I have used Quicken for personal accounting and QuickBooks desktop version at my job for many, many years and found both to be terrific. But my husband has a small business and when QB desktop stopped being available for MAC, we turned to QBO. It is totally non-user friendly. Just trying to get to a check register takes many clicks and too much time. Can't have more than one screen up at a time. Automatic download of transactions from bank really threw us into a mess. Confusing to use and resulted in duplicate deposits entered and screwing up bank rec. When I called for help to straighten it out, they couldn't and told me to contact my accountant. Don't have one. (Very small co.) Haven't been able to reconcile since June. Can't undo past recs to try to fix problem. Have spent HOURS trying to resolve this. No luck. Must look for another program -- another company. Do not buy!!

For the last two months I am unable to see any of my bank transactions. I have spent countless hours talking to customer service, but they are useless. It is very frustrating. QuickBooks could care less. Here is the error code that I've received for the last two months: "We can't get your transactions for you right now, but we're working on it. We're fixing our connection to this bank as quickly as possible. Try updating again tomorrow. (101)"

It's easier for me so my accountant can just log in. However, what a learning curve. HUGE issue for me - a very basic function, recurring payments not supported. Seriously?? Also, not long after I signed up (2 business accounts) the price went up.

I work for a small business and we have been using QBO for a few years. Our accountant uses it, but warned us it was pretty terrible software. My experience has proven it is a HORRIBLE product. In the last 18 months I have spend over 30 hours on the phone with customer service about various problems with the software, and not ONCE has someone been able to resolve my issues. In fact, each time I've called, they blame outside influences for their problems. For instance, my most recent problem was when I connected a new AMEX OPEN business card to QBO. When I did this, 450+ transactions were uploaded to my 'attachments'. Not only is there no way to 'batch action delete' attachments, each attachment has uploaded with an 'unidentified' link and I can no longer individually delete the attachments (which would take me a few hours anyway).

Small business owners stay away!!! This company is a disaster with no support and when you do reach support they have not a clue! "Temporary System Outage" resulting in subscription customers not being charged. No resources mentioning this error in support documents to troubleshoot this error and phone support not available on weekends. STAY AWAY FOR PROCESSING E-COMMERCE!!! Better solutions out there. This is sloppy and support doesn't have a clue what "temporary system outage" means. I called in a week later and was transferred 3 times each individual passing me along with no one having any actual clue.

Horrible experience. The experience with QB Online since January, 2017 has undone the prior 30 years of experience as an Intuit QB customer. The technical team does not have accounting background thus creating accounting issues on top of IT issues. An accountant is needed to correct the problems created by the IT team. Customer service is a nightmare. Intuit has lost sight of their customer base with this product. Worst part is that once enrolled it is very difficult to figure out how to transfer your data to another accounting program. Once enrolled monthly fees continue to increase.

I have used Quickbooks for years and it has just gotten too pricey for a small business like mine. I switched a few years ago to the online version to avoid the annual required upgrade fees. I have another system for the main functions of my business. The only option I use above the basic "Start Simple" plan is the preparation and sending of 1099s. The only way to get this feature is "Plus" subscription for now $60 a month! Thank you Intuit. This is the push I needed to start evaluating other platforms such as Freshbooks and Billy. My CPA has been telling me for some time that is was a mistake to switch to the online version of Quick books, so he will be happy with the change.

I wish I could give them 0 stars. I find it VERY hard to believe that a huge company like this could be so poorly operated. I have a long list of complaints about this service (or lack thereof)... Let's start with the fact that they have pretty much doubled the fee for online access from $18 to $35 per month. The services are NO BETTER... just twice as much money.

So you know all the things that makes QB desktop great and have made it so successful over the years? Well...NONE of that is in QB online. You have to learn from scratch. Nothing works the same, it is NOT user friendly nor intuitive as to where features would normally be and is very difficult to navigate.

Terrible experience... They will suspend your account immediately if your credit card expires and then you have to re-subscribe and re-enter your company information, etc. They double paid our employees' salaries and suspended our account until their money was received for their error. Terrible, terrible, terrible. All call centers are out of country of which you have to repeat 5 times everything so they understand, support is poor and they will never return any call or email. It's a joke... Look for a better system.

I work for a CPA firm and there is not one staff person here who likes QBO. But because our clients have been duped into believing QBO is the ultimate solution for them, we have no choice but to use it on those accounts. To do even simple tasks, several steps have to be taken; information frequently gets lost and cannot be retrieved; goes offline all the time; some reports not accurate on the sums; I could go on and on about the amount of time we waste in using this program. DO NOT USE IT!

#Quickbooks customer service hits the trifecta. Brutally slow (20 of 35 minutes of call on hold). Absolutely incompetent - tech has no answer for why I was logged out 20 secs after my last data entry - and it didn't save work. Tech can't find supervisor. @QuickBooksCA.

I've been a Quickbooks user for over 10 years. I'm writing to give you a warning about the Online trial. If you sign up for a free QBO trial then you get 30 days of free usage. Then, if you don't subscribe, Quickbooks warns you that they will delete your data 3 months later. I signed up for the free trial on April 19th and spent about 20 hours entering data. Then I subscribed on July 16th, before the 3 month deadline elapsed, and received the following message:

We were using Quickbooks Enterprise, but our company outgrew it. We found a good online software for our inventory and sales, and we needed an online accounting software package to integrate with. Quickbooks online seemed the logical choice. BAD IDEA! We lost so much basic accounting functionality that I feel like I went back to the stone ages. Accounts Payable - I now have to manually calculate and enter purchase discounts. It does not do anything with dating terms such as 1% 10 net 30. Accounts Receivable - Again no dating terms or discounts. Also I cannot change the formatting of the statements, and the address that prints on the statement does not fit in a standard window envelope! Also, no capability to calculate finance charges on past due invoices. I now do all that manually.

I have been using QBO for 4 plus years. I am officially sick of it! So glad to have found this site and see that I am not the only one having issues. I have been on the phone with customer service no less than 30 times over the last six months. I can't even tell how poor their service has been. Occasionally I'll get someone who actually knows how to "fix" an issue, but mostly it's a lot of hold time and let me go talk to someone who actually knows what to do.

I have used QuickBooks desktop for over 20 years. I needed to have others to be able to connect to my account. This has been a disaster!! It is the most cumbersome online system I have ever used. If you have a way not to use don't.

I have used Quickbooks Desktop since 2005 as a general contractor. In 2016 I switched to Quickbooks Online so my bookkeeper could work from home. What a disaster. In their attempt to create a product for all their clients, they left out much of their programming for contractors and several other businesses. I could not do progressive billing to my clients. It was a nightmare trying to keep track of balances. I then tried to switch back to desktop. I could not do so without upgrading to 2018 since they removed my banking. So I paid the money. Now my email isn't working out of the blue. It says to change the password. No help in doing this. I called technical support. If I want an answer, I would need to pay a one time fee of $65. They sent an email that would be "easy" to solve my problem. It was easy, but didn't solve the problem.

QuickBooks switched to subscription based software, if you don't pay the ridiculous amount of fees and annual increases of subscription fees, you'll be locked out and unable to access your company files until you pay the $4,000 - $5,000 subscription fee. They may offer low introductory pricing only to raise it 300% next year. Beware, they'll hold your finances hostage, better known as ransomware. Let's not even start with customer support and downtime.

This program is one of the worst if not worst programs I have ever had to deal with!!! it feels like they went back 30 years in technology. Nothing is easy about this program!! Everything is additional steps compared to the desktop. Difficult to maneuver around it. Cannot have more than 1 window at a time. Shortcut keystrokes are minimal and more complicated than desktop. Cannot unreconcile a bank statement with a click on a button. You have to unclear each transaction one at a time. Reconciliations are more difficult. Downloads from the bank are more complicated and confusing. Difficult to make changes. Service is awful. I can go on and on.

As a small business, I have three bank accounts. Because QB no longer makes QB for Mac, I must use QB online. What a joke. The system is not user friendly. You cannot write multiple checks and print multiple checks, you must write one at a time and print one at a time. It's like QB online added 6 new steps to what use to be a simple two-step process and fairly intuitive. Now you need a PhD in rocket science. Their customer service people are poorly trained -- oh, except the people taking your money, then they are really on top of it. I hate the system. Don't get it! I'd rather do it all by hand the way I did in the cavewoman days. Really NOT User Friendly. Way too complicated. Too many bells and bling but no good functionality! QB online, in short, sucks big time. Don't waste your money or your energy if you're a small business!

After a year of maintaining our books via QBO my final verdict is NO! Don't do it. QBO might be good for Intuit but that doesn't make it good for their customers, particularly if you're a small business. Two main reasons: (a) Functionality. The desktop version is just better. It's easier to navigate. There are more functions at your fingertips. I don't do my bookkeeping on my Android device after hours and neither does our bookkeeper so I don't care if I can or not. What I do care about is that it not take me 45 minutes to figure out the new way of adding vendors or setting up payroll.

QuickBooks has one of the worst customer service I have ever received. When I needed help with payroll I called and they told me I would have to pay a one time fee of $89 before anyone would help me and I already subscribed to the full-service payroll. I constantly had to make the same changes because the changes never saved like they were supposed to. It automatically ran payroll and overdrafted my account. And when I tried to unsubscribe from QuickBooks it would not let me, I ended up having to email them and let them know that I am trying to cancel it.

For over 2 months I've been on multiple cases that are supposed to be fixing the issue with several banks that I have that are stating they are importing my transactions, but nothing is importing automatically. The system says it's working and it's not. I have to manually import several banks (Chase, Amex, Capital One, UFCU, Discover, BofA) with several accounts to be able to both reconcile and categorize. I'm very frustrating that after 2 months, nothing has worked and now I'm being told that I've not been added to these 'ongoing investigations' with their engineers. I'm about ready to find another service and start all over.

Just wanted to say THANK YOU!! To all of you who have written comments... sadly I've just found this site, (page 12 of my browser) and so so so wish I had found it months ago, BEFORE I talked my friend and first client into switching from Desktop to Online. Mistakenly, I only skimmed the "benefits" of Online QB, seeing that it met the requirements that I've used for over 10 years in the Desktop versions of 2008 to Enterprise. Can I just say OMG! QB Online is horrible. Knowing what to expect from the other versions, I just thought the online was going to be the same as desktop just with different wrapping paper. NOT. Every module, has some major things missing. There are so many things the other QB versions have that I love, but only one, that QB Online has that is actually of value.

I called to question a yearly charge on my account from QuickBooks payroll. I was aware that they charge a monthly fee, however, I was unaware that they also charge a yearly subscription fee of 450.00. This all in addition to buying the initial program. Now, it is time to upgrade, and after paying 450.00 in January, I have to pay once again. I was transferred 3 times, and finally got a person who somewhat explained why I was charged. However, they could not help me choose what to do next as far as upgrading. To make this experience more frustrating, the person's accent made it pretty much impossible to understand. I am so irritated after this experience. Fed up with talking to computers and people I cannot understand.

QB uploaded historical information and there was a problem with the information that was uploaded. When we tried to resolve it with them (As we could not make an adjustment to the historical information) they kept making incorrect entry after incorrect entry. This went on for three days. After this, we asked them to reverse everything that they had done and that we would just make offline adjustments as at least the base information made sense. After all their adjustments, the numbers no longer made any sense at all. Their solution at this time was, "No we can't do that, can you send us in a spreadsheet". DO NOT GET THE ONLINE version. They control it too much and when they mess it up there is no accountability!

After hours on the phone to resolve a problem with their system, the problem was not fixed. Their solution was for me to call back later and get a different rep to help. When I asked for a more experienced person, they said they can't transfer, I have to just call in. The problem is one has a problem plan on hours to resolve it, and as in my case it may not be resolved. They are very quick to collect on the 5 accounts I have with them and to raise prices.

I have been trying to use QBO for almost 2 months and it has been nothing but a disaster. I have been on the phone several times with support people and I'm there for HOURS. All support people have accents and sometimes I have known more than they did. We consider this move to online one of the biggest mistakes we ever made and are today trying to move everything back to the desktop. I've already been on the phone with a tech remoted in for 1 hour and 20 min and we are no closer than we were at the beginning of the phone call. I fear I'll have to re-create every entry that I've made rather than try to migrate the data back to the desktop version. I would never recommend this version to anyone with more than one employee and nothing but the simplest of required bookkeeping.

They have messed up my payroll withholding taxes. I wanted to cancel my subscription and requested a refund. They said they cannot and will not do so. I now have to contact the IRS and IN Dept of Revenue to straighten out my taxes that QuickBooks messed up. They had me on the phone 2hrs 33mins 17seconds to still get them wrong. I'm currently on the phone over 30 mins trying to cancel my subscription.

So, QB Online did an update that toasted our saved CC info for our clients. Contacted QB Customer Support and their solution was to have our bookkeeper pull up our manual files and re-enter the correct CC info for all of our clients. When I asked if QB was going to reimburse for this, total silence. Beware!

If you think QB Online is like QB Desktop, you've got a ugly surprise! It is very user UNfriendly. I've used QB Desktop for almost 20 years and I have a hard time figuring out how to navigate. Can't print reports that I'm used to from Desktop, can't print a W-3 (?), have to export some reports to Excel to print. Ugh, the list goes on and on. I work for a CPA and thankfully only one client uses Online. I would never recommend it!

Can't trust my books - Transaction in the bank are register in duplicate. There is no documentation given really. You have to search yourself on Youtube and listen to them and hopefully they will answer your questions. The client service is long, slow and not very experience. On top of that, they don't know much about accounting. Good luck and be patient.

Multiple issues. Most recently while trying to prepare 1099 forms the report failed to pick up multiple transactions and report totals completely different from detail provided. Had to spend three days researching and combining multiple reports to get correct data. According to support they were aware of the problem but could not fix it. Today trying to use authorize.net to sync transactions. Failure on QB end to process. According to telephone support hold time would be a minimum of 17 minutes. Constantly have failures that support has no clue how to fix.

I've been using QBO for 2 years now after using desktop versions for 18 years. Seems the last 8 months are not reporting income on the profit and loss reports. I've tried to add income account from several places like from invoice, chart of accounts and product and services and update just one invoice to see if it will now report income, not!

For anyone making a decision about going to QuickBooks Online (QBO), don't do it. Their reports are not accurate, the number and user-friendliness of the reports is VERY limited, there are times that their server is down, you can only have one QBO window open at a time, their support response to difficult issues is "QBO doesn't offer that", support hold times are hours not minutes. Since there are times their server is down and your data is NOT your data; it is their data; it resides on their server, not on your computer, you are dead in the water when their server is down. You will pay more and receive less than if you purchase the Desktop version and upgrade every 3 or 4 years. AND the data resides on your computer. You are not at the mercy of their server.

I tried to purchase the online version as opposed to going to the local office supply store and paying $200++. Their system could not send me a confirmation email and without the confirmation email I could not set up my account. When I drew the company's attention to the matter they could not help me. When I asked for the order, that I had just placed, to be canceled they said that they could not cancel my order and they told me that I had to call customer service. So I called customer service and the hold time was 90 minutes long. This company's online purchasing option needs to be shut down. It is a total rip off.

We wanted to create an account with QuickBooks essential. They wanted us to call back with a case number. I wanted to call and find out which information we have to make ready before calling them as a company owner is too busy. I waited on the phone 30 minutes. Then they didn't give any info and wanted us to call back. We called back and waited another 36 minutes. It was a conference call and lady said she needed to talk to the owner privately. It was a conference call and of course, the call ended without help. I called back again and waited 15 minutes without an answer. Finally, I decided to cancel our subscription. I wonder what we will face every time we need to call customer service once we set up everything? Better to have easier company. PS: They even don't have "We will call you back" option. Make wait you more than 1 hr.

I called customer service and the woman was very friendly but would not offer any discount whatsoever even when I mentioned the 50% off stated. She said there are no discounts offered for repeat customers. I am the most upset with a company I have ever been. I will be moving my service over to a company who cares about their loyal customers. I was so happy with QB Online but will now give it the 1-star rating it deserves for raising my annual rate from $199 to $240 to $375.00 in one year. That is a 60% increase per month and you should be ashamed of treating your customers this way.

Quickbooks Online (QBO) is great in theory, but the practice is another story. I’ve been a QuickBooks Online customer for four months now, and QuickBooks has been down for two of those months. If the software functioned properly, I would not have to spend much time going through my transactions. As it is, I spend over 20 hours a week fighting QuickBooks. Currently, you cannot match bank transactions to bills. The entire function of accounts payable is down. QuickBooks is completely useless, and on top of that a waste of your time. I might as well not have touched QuickBooks at all because I’m right back where I started. You have to spend over an hour on hold waiting for customer service to answer your call. When they finally do answer, they acknowledge the issue, apologize, then say that they don’t know when it will be fixed, but there’s nothing to do but wait until they fix it.

We've been using the Online version for 1.5 years, with no problems and actually liked the ease of use. Then suddenly a message appeared that our company will be deleted Dec 2018. After numerous unsuccessful conversations with your company, the issue still isn't fixed and we can not access our information - bills, invoices, payroll, NOTHING! We have been told it could take up to 30 days to figure out as no one at your organization can help us, Really?

I found that QuickBooks Online has proven to be a subpar that missed the mark of both ease of use and comparable desktop capabilities. With that said, the continuous marketing of this system to the public is negligent at best on the companies part. I believe the company needs to turn its attention back to improving QuickBooks Desktop. Continuing to mislead customers is neither responsible nor sustainable, I would hope that the company would find its way soon.

What is happening to QBO? There are many frustrating issues they are in complete denial of. Namely, very slow to load, blaming the customer. It's how the pages load that make it slow, not our internet service. Why does the invoice repeat the customer’s name every time you modify the receipt or invoice? You can't remove it without it re-appearing again. Whatever is happening with them, they are not being up front at all. Except when it's time to pay the bill. They know how to be straightforward about that. Very disappointing.

I have used QB online for 10 months and it is a nightmare. Cannot even print a check with invoice payment information. Sign in is inconsistent. Cannot charge late fees automatically - only a manual event. This program brings you back to the stone ages.

We signed up and the migration was horrific. There were invoices that were missing in the migration and when I advised QBO the answer I received was, "How do you know?" Are you kidding!!! There is no responsibility on their part. There is no way I will have CRA come after me for their mistakes. I also signed up for payroll however never worked from day 1 but they still charged me even after I have had several complaints about it. Their best solution was for me to do payroll manually until they could find the fix for it. I don't have that kind of time when you are controller for three companies. I'm very disappointed not only with the product but with their service also. They claim they call you but I'm generally not in the office at 2 am EST. Seriously think about this.

It is nearly impossible to get a resolution in under 1 hour and making at least 3 - 4 calls. The calls are answered in the Philippines and while they are very nice they have no idea how to help you. It's so annoying. I'm looking for a different solution for my payroll.

We couldn't get client payment processed, called over 7 times, lots of transfers, convenient dropped calls, different explanations every time. Calls go to India, they can't provide reason why payment wasn't processed, can't disclose reason, another, info was entered incorrect, another, won't work with that brand of card reader (now won't work anymore), etc. Ask to be transfer to a supervisor, they dropped my call again.

Quickbooks takes WAY TOO long for any and ALL updates and costs MUCH too much. ZERO value for the money! I have been waiting for an entire month, for one simple update, our state has increased the state's withholding amount. Not too difficult, right? Except these guys have it locked into a field that I cannot edit myself. I have to create a separate deduction to withhold the right amount while waiting for the UNprofessional "professionals" to do that ONE job I pay them for! DO NOT buy Quickbooks, if you are not already locked in! Your money is ever so much better spent elsewhere.

Quickbooks online has got to be the worst. It's extremely difficult to navigate, but once you get that down, it is extremely time consuming to make adjustments for your client. It stops working all together it seems any time after 5. I hate hate hate QuickBooks Online and most likely will not accept any new client that uses the online version. If you delete a vendor, it's gone forever. If you have issues with AR/AP accounts, not possible to correct. If you need S Corp shareholder health insurance reported correctly on your W2s, forget it. If you need year to date info to run an estimate for quarterly tax payment, QuickBooks Online is as useless to find the necessary information. It's a nightmare. I plan to sell desktop version to any client using online or contemplating collecting same monthly fee that Intuit collects just because it waste so much of my time.

Don't rely on QuickBooks for your payroll. Unless you've got a VERY straightforward payroll (there are ALWAYS exceptions so beware!), there are many things missing or they're just unable to do it and seemingly shrug their shoulders or laugh... and the answer always is they'll put in a case for it. The vacation accrual is WRONG. They say it's calculated on HOURS (which it should NOT be), but THAT's not even correct because the vacation calculation should include (as per CRA) STAT hours but it does not. Also, if you have someone who should not pay tax, it's a MANUAL adjustment every time. WHATTT? Don't waste your time with QuickBooks Online. Just awful.

My company has been using QBO for at least five years. It was difficult at first to use a watered-down version of the desktop application, but all partners are in different parts of the country and we gave up function for accessibility. This has been the biggest mistake our company has ever made. Each update (forced upon you) is a nightmare as simple functionality dwindles with each one. For example: today I am prepping to pay my vendors for projects completed. I have five invoices to enter, 10 to double check for entry errors, and three to simply adjust due dates. This should have taken me about 20 minutes. Took me hours. I clicked on the vendor register, a tough thing to find as they have recently buried the vendor register more than three clicks away from where it used to be five days ago.

I mistakenly signed up for a three year contract with QuickBooks payroll after using this for one week. I found out this was not a fit for us. Now QuickBooks will not let me cancel without paying a $199 early termination fee. No consideration given. Very disappointed in this company. They would rather make $200 than have a satisfied customer. Lousy customer service.

Please count me in for a class action! Their software is SO bad. Forget about being Quebec payroll compliant. It is not. You'll fight to get your numbers right. Making the payments is hell. Don't sync your bank account, it'll only pull weird transactions in your accounting. Forget about the payroll globally, the support clerk JUST told me and I quote "The Vacation Pay in QuickBooks Online is still under development and improvement. So that's why we suggest to track it manually and we can then enter the correct balances for you". Wait... I've been entering data for payroll for a year in this and it is not ready to deal with my numbers? Wah, the money I pay every month is NOT in development. It is REAL money! And the time I put in to enter my info is not in development either! It is REAL time!

I am reading the multiple reviews of this product and have experienced the same thing. I have been using QuickBooks online for six months... It was working fine up until April when my bank changed their web address. I contacted QuickBooks to go through the address change with me so that the transition would be seamless... Needless to say... Countless hours and NINE tech reps and multiple case and escalation numbers... The bank account is still not communicating and transactions are duplicated... And then in the process of trying to fix that issue, a new problems has been created with the reconciliation of my AMX. Both accounts are hopelessly screwed up and no hope for a profit/loss sheet right now.

There is no backup for QuickBooks Online. They say they are backing up your data but what good is that if they can't restore your backup. Seriously - they can't restore your information from a backup. Any good systems person knows that users make mistakes and you need to be able to restore from your backup systems especially if you are going to be making any major changes or updates to your data. Also, the support of the online system is woefully inadequate. The helpdesk people consistently will tell you to delete transactions to solve problems. We were told for nearly every import problem we had to delete transactions. That is not how you solve a problem. And it can highly compromise your data! STAY FAR AWAY from QuickBooks Online. Purchased via TechSoup.

Actually, I really like QB online... however, it is still a real headache. The concept is great, however, the implementation as of this date ain't so great. I have had numerous double entries of deposits and wild categorizing of expenses so that reports are less than meaningful. My general experience as a "bookkeeper" is slim, so I always thought it was me. I stumbled on this site trying to find out if I was the only one with problems. Customer support has improved 100%, but now and then I do get an agent that knows less than I do.

I read all the reviews but decided to go ahead anyway. As QuickBooks Pro desktop user, I thought going online would be practical for my type of business. I spent 3 weeks with technical support (the team in India was good) to set up my business properly. Today, someone at IT support (Canada) pressed the reset button on my file to initiate payroll, erasing 3 weeks of work with no backup! I am at a loss for words.

I am a QuickBooks ProAdvisor and, unfortunately, am advising against this program. My clients have wasted thousands of dollars paying me to fix problems with this program. The worst is the bank link to QuickBooks which causes many many problems. I just hung up with tech support wasting 2 hours of my time which I have to charge the client and again no solution. I have used QuickBooks desktop PC version and highly recommend it. But the online program is a joke. Save yourself many headaches to come by NOT purchasing this product.

I never care to write reviews but Quickbooks Online has to be one of the worst products I've had the unfortunate luck of purchasing. It has so many bugs, that it's unbelievable that Intuit released the software to the public. If it was my company, I would be embarrassed and the person in charged of the release would have been fired. Stick to the Desktop version, or you will end up regretting you wasted your time transferring data to the Online version. Trying to export your Data back to the desktop version is also a horrible experience. Although the products is terrible, their customer service is above average. They do try to resolve your issues, although at the moment they have too many of them to fix.

I have a horrible experience with this product. I keep sending feedback about the product. The issues are not resolved. The biggest problem with Quickbooks online is DUPLICATION of transactions. I found duplicated invoices. Can you imagine Profit and Loss report? Not mentioning HST report? Or income tax? This product should be banned because of that.

Small business owner with 9 employees. I am constantly traveling, so I thought I would make the switch from QB Desktop to Online a year ago. I'll spare you the myriad of details, but after a complete year, we are still operating mostly from Desktop and duplicating all of our transactions from Online. Words can not describe the frustration: hours waiting over the phone (to re-explain to a different "Team Member") to eventually get conflicting information from complete imbeciles, the money lost, angry/frustrated clients, late payroll payments from another unexpected surprise from QBO... Do NOT waste your valuable time, risk your revenue, and strain your relationships with your clients. These folks should be severely whipped for their incompetence!

QuickBooks online does not properly sync with Square. QuickBooks and Square both advertise each others "amazing" abilities to sync and make your life easier. Quite contrary it has been a nightmare and QuickBooks representatives quickly leave you hanging when you ask for help. They bounce you around, explain they are not accountants and put you on hold for countless hours. I had to tell them to look at their community forums for the countless complaints. What's most troubling is the customer service at QuickBooks they have no idea whats going on and want nothing to do with you once they do not even understand it. I have been hung up on by a rep that made me delete all of my 2016 banking transactions and could not get them back up. I call again, get someone that just blames it on Square, gives me no help but a sorry.

As I write this I am 6 months into running my Thai massage business. I honestly don't know if I will ever be able to get my books straight. I have spent 200 hours trying to match my 1500 credit card massages with the deposits that Flagship Merchant Services throws into our bank account. The process is tedious for sure but the disappearance of transactions (verified in dozens of screen shares with QBO support) probably will make it all for naught. By way of background, I am completely new to running a small business and taking credit cards. I wanted to have a scheduling software/accounting interface that made the process efficient. Acuity Scheduling/QBO/Authorized.net seemed to be the fit according my web developer. So off I went.

I sent out 200+ invoices early this morning. However, Quickbooks Payments processing center is down and none of my clients can pay their invoice. They all get a message back saying that my company isn't accepting payment at this time. This is just so unacceptable. I need this money to cover payroll and our bills. Their website just leaves a general note that says the site is down and they are trying to fix it. It's been hours and I'm starting to get worried. I'm going to find a new company to process my invoices and credit card payments. I'm a small business and can't float thousands of dollars while they get their act together. This isn't the first time this has happened. I blew off the first time thinking what are the odds of THAT happening again... and it did. GO SOMEWHERE ELSE.

Worst customer service I have ever dealt with. LIES AFTER LIES AFTER LIES! Be careful when purchasing! It is a shame. The software is not bad but the customer service which you will have to deal with is horrible and can't be trusted. I have a desktop version and when I switched to a trial period of QB clouds they told me it would NOT be a problem to import the clouds file that I have been working back to my desktop version. When I decided I did not want Cloud the same person then said it is not compatible and I have to purchase the desktop 2016 version when ABSOLUTELY NOTHING was wrong with my 2013 version. When I told him to go back to listen to the recording so that he can listen to his lies he said "that is not necessary." THEY ARE HERE TO STEAL. THIS CANNOT BE LEGAL!!! I have NEVER NEVER NEVER dealt with a company sneakier and full of more lies than QuickBooks!!

I have been using QB 2016 online version. They were after me to accept online payment of my invoices. Finally I agreed and started to use. After 3rd invoice paid 6500 dollars invoice was paid online by client but QB held the funds for "unusual activity". First I had thought that there was a fraudulent charge. Later I learned that QB needed all my business documents including bank statements, all invoices, business licenses, etc.

This is the most unfriendly software you could imagine. No chat room for help and 45-90 minute wait for customer service.

I have used TurboTax for many years to file my taxes. This year when I filed my taxes, I was charged $4.99 for QuickBooks. I have no idea why. I have never used QuickBooks and never will. I researched why this happened and apparently it was a scam to get self-employed TurboTax payers to subscribe at $4.99 per month. I followed the instructions to cancel and was still charged the $4.99. Now I have been on the phone with QuickBooks to get a refund for the $4.99. I have been on the phone with them for over 1/2 hour and still counting. They are so unorganized and unethical. They say it is taking 30 minutes to locate my account. I am not on hold and I have my confirmation number so why is it taking so long? This seems to be quite the scam. They make it so difficult to cancel so the customer gives up. Multiple $4.99 times millions of customers and they are making quite a profit.

I just purchased QB Mac 2016. What were they thinking when they changed GO FIND to some two-sided flip file that gives you WAY too much information? I spent 7, yes 7 hours on the help line with QB last week. A good thing I had purchased a support package. PLEASE bring back the old method, I can't begin to reconcile my banking ledger with the new, improved flip file. Also, my mouse doesn't work with the banking ledger. It works fine with other parts of the program. I feel like I am going crazy! I have used QB since it came out and this is the worst software update to date.

BUYERS BEWARE!! I bought QB Pro 2014 and used it for a little over one year. After having QB walk me thru a transfer of the software from my old laptop to my new one, the software began to lose transactions that should have been imported from my bank. After calling QB tech support, I was offered a fix for $400!! After declining the fix and deciding to manually key in my missing info, the problem increased, losing even more data. I called tech support again. I was again offered a horrible solution of having my software fixed for hundreds of dollars. The tech told me that I should have updated my software regularly.

My online version quit uploading my bank transactions. I own online PLUS and support is nonexistent. They purposely put glitches in their program and then charge you extra to fix them. When I complained about this "extra" charge, the supervisor "Mark" hung up the phone on me. When I called back he stated that QuickBooks sells the software and then you own it and must PAY for support. He then told me not to call back and hung up again. This is a horrible business model, but it makes money for them as they have us over a barrel. Stay away them.

I've been using Quickbooks for over 20 years. About two years I switched from the desktop version to the Quickbooks Online version. Not happy. The reporting capabilities are nowhere near the desktop version. Customer service is highly untrained -- if you don't mind waiting 30 minutes. And course their pricing is significantly more than all the other players -- which they will continue to raise since Intuit currently controls the market. My #1 goal for 2016 is to switch to a new player. From reading, there are many great lower price options for online accounting.

Takes them 40 minutes to answer the phone for customer service. Their website frequently crashes. I'm paying for it, but it doesn't work. The tech-support representatives don't know what they're doing, they pretend like they're helping you and when you call back for further assistance they tell you nobody took any notes. I encourage anyone thinking of migrating over to this company do not do it! Save yourselves time and money. I've spent about two solid weeks of my life on hold with this company. They make so many mistakes! I hate this company!

I called a year ago to find out why my QB online backups had stopped working. I was told I needed to update software. He signed on and updated. I was told I had 1 year of free support. When I called today to tell them I didn't want to renew... I was told that if I didn't my software would stop!! My only choices are to BUY more. Ha. Great business plan.

It is the worst experience I have had with Quickbooks Online and I have not been able to download transactions from the bank for almost three months. Each time it states bank error code 102, 103 then 185 and it is just so frustrating. The bank has confirmed nothing wrong from their site but Quickbooks! We have a business to run and this is just impossible! I would not recommend Quickbooks to anyone.

My trial was for QuickBooks Simple Start... When trial period ended, it charged my card for way higher cost than I had ever seen. I had to call in two times to try to resolve, but the only way I could get it changed was to cancel my account and start ALL OVER. At no time in the check out process did they tell me it would be the price they charged my credit card for.

I got my confirmation email showing my subscription for SIMPLE START ONLINE at $12.95 AND the PAYROLL part for $39.95... We have no employees... I did not order that. So I responded to email. So I set up the company and set up the banking. When I connected to my bank account, I connected to personal account instead of business one. I found no way to delete the download. I could exclude the items from the transaction register but the Balance totals were my personal checking. I tried to contact Intuit but all you get is a FAQ. NOTHING they explained worked.

I have QB simple start 2008 that stopped working as license was suspended due to discontinuation of product. I was advised to upgrade to a 2011 version or pay a monthly fee of $13.08 to have the online version. They tried their best to sell me a newer version all the time, I was on the phone with Tech Support and the problem has not been solved as no one has followed up after giving me a case ref #. I was also told by Joy (supervisor) that that's their policy and she could do nothing other than transfer me to the online department to get rid of me. She transferred and I was disconnected as always. Any thing I could do to have my product working back? I just use it to write checks as we have an accountant that uses QB and needs us to use the same.

First, today's date is 4/28/2010.