Conversational Reviews

My experience with Conversational Receptionists has been pleasant. They answer our calls when we're unavailable, and they're very professional. The receptionists are nice and they seem to take care of our clients pretty well. Some of our messages come through but not 100% correct. But it's not anything that happens often enough to mention to anybody.

Our salon has used Conversational for a few years and with our staff having different services and different schedules you could not be in better hands for them to navigate each one.... Efficient and has expertise in communication and serving our guests with utmost respect and service. I love how when I call any department it feels like speaking with family. They know me and know my staff and always find solutions. Their record keeping is superb and anytime we have a question they have an answer. You will not be disappointed.

We will continue our subscription if not for the recent structure change in our organization. Customer service is great and they respond promptly. Their processes are simple and billing/ invoicing is easy and very secure. We've been with them since 2019 or 2020 and we notice their improvement over the years. good job!

I like Conversational. We use their service for the calls and the messaging where they take messages and email them to you if you don't answer the phone. Working with them has helped my business quite a bit because the service is efficient and not very expensive. It saves on overhead. Their team has been pretty pleasant 99 to 100% of the time and I haven't had any issues. A couple of times, the call would drop but it's been very infrequent. A few of those times could have been on my end and a few times was on the transfer of the call.

Things started out great with Conversational and the price was good. They were pretty much our full-time answering service, then they would transfer the calls to the office. They started out with a Spanish-language receptionist, then towards the end, they didn't have any and the receptionist would just hang up on my clients that didn't speak English. There was no discussion with us about how to deal with it and I just found out through my own clients that they were hanging up on them. When I complained about it, I was told that that they told me that they wouldn't always have a Spanish-speaking receptionist.

Conversational was great and they have better quality people than our previous call center. I wanted it to sound like a clinic and I think they really nailed it. They did a good job with that. Also, with a lot of other answering services, they tell you what their process is and you have to make it work but with Conversational, you can tell them what to do specific to your business. The best part with them was that they knew our EHR healthcare system and we actually gave them an account. They were like a virtual receptionist because there are people logged into the account and were able to cancel and schedule appointments in the account. I don't know another answering service that does that. But they didn't have a 24-hour option. I would have stayed with them if but we're in healthcare and we have to have a 24-hour answering service.

We have voicemail retrieval through Conversational. It made it more easy to track any missed calls. Overall, everything is fine.

We've used them for several years now and they've been very accommodating and helpful. We use their answering service and they forward the messages to us. It's been very beneficial and they have managed our needs very well.

We're a small company and a lot of our people work from home. We use Conversational, and I get occasional messages from them if somebody needs something from accounting. It's usually through email. In my experience, Conversational has worked for our company.

I have Conversational as the initial contact of anyone who calls my business. They're pretty responsive. It's less pressure to always be available to answer.

It's been super easy, and the virtual receptionists who pass the calls along have been great. The live answering service generally works without a hitch, so we're very happy with it.

Conversational been very valuable because, right now, I don't have any staff working for me. I'm alone in my office, and I don't like the calls going to voicemail. I needed somebody to pick up the phone when I'm not available, take a message and provide that information to me on a timely basis. Conversational has an app for my phone that's very easy to use, and I get an email to let me know what the message is. If it's somebody that prefers to go to voicemail and leave a message (a lot of vendors are like that), they send it to voicemail and I get an email showing that there's a new voicemail out there. For the minimal services that I need, Conversational is just right. They offer a lot more than that, but they're services I don't utilize.

Conversational answers the phone for us. I consider them to be expensive, but they're cheaper than other places. They're not as good as our old service provider though.

I have been using Conversational since around 2013. I was a very small business with just me and have grown to 23 employees and three locations. I honestly could not have created this growth without Conversational's support. They helped answer calls and make appointments for an affordable price. As I grew I was able to continue to use them to further support our administrative staff. I did make the mistake of using another company once during this period thinking I would save money and immediately regretted it and switched back. Conversational has impeccable support and throughout our growth and changing of policies and procedures they were able to continually accommodate us.

When I got involved with Conversational, it was pretty much already set up in one of our Northern Tier locations that was covering two of our offices in New York and Connecticut. Working with them is like putting a band-aid on a work that should be done in-house but senior management is up to the frame of mind that we should and could make this kind of setup work.

Conversational is doing pretty well. It gives a very professional first impression to our clients. I like being able to forward my phone to them when I'm trying to do work. It allows me to focus more on getting work done at certain times but still have my clients taken care of. When I have a question, they get back to me in a timely manner.

My experience with Conversational has been fine so far. They do our appointment scheduling and answer our calls when we're closed. It offers us the flexibility to be able to focus on the work and to have assistance with capturing customer calls that we might otherwise miss, being too busy running the business.

Conversational was the best deal. They were the best people and the easiest to work with. We use just the answering service. It’s set up for mainly 7a to 7p. I just set up another of the branches of our company with them. We have other dealers and as they are growing, they’re doing the same amount of revenue as we are in our Dallas office, with half the number of employees. They’re lacking in getting to their calls, and it's just so much for an owner and an operations manager, and some service guys to do. I told them they need to use Conversational. It will capture all of their calls. Then they’re gonna quit missing calls and stop missing leads. Because that's the problem.

They're wonderful. We've used four previous receptionists and Conversational is the best. They bill on the 2nds which is really nice and they're reasonably price. When things go wrong, they fix it. Partnering with them has been very positive. We don't have the phones ringing and they try to screen solicitors out. It has allowed us to be more efficient. I highly recommend them.

They have been phenomenal to work with and they have done everything that they said they would do. Everything they do is first rate.

We had some problems in the beginning, then they reoccurred again, but they're all fixed. We haven't heard any complaints from our customers. We were gonna switch over to somewhere else, but that's unnecessary. Everything seems to be fine.

They have a low setup fee and it was easy to start out with the speed to start. They answer all of our calls for our sales and marketing-related stuff, giving consumers basic information that they're looking for. Working with them has made things a little bit easier, with the lower burden for our cashiers and receptionists.

We have the basic package where Conversational Receptionists transfer the calls to us. We haven’t had a lot of calls yet, but we have one of the good ones that’s been working with us now. The reps are very good and I like them a lot.

We're a small company and we're quite busy. So we were finding that some calls were getting missed. But with the live receptionist always there, our calls are always getting answered. They're extremely professional. We're really happy with the service. They add huge amounts of value to what we do. It's a great service.

Conversational Receptionists do a better job than other live answering companies. My calls are answered well, which in turn relates to more client retention. So, it's fine. Everybody is friendly and helpful. Sometimes people think they work here, so that's good.

Conversational Receptionists is not necessarily specialized for therapy practices, but it's a good service to see how someone else taking calls impacts your business. It does the job. Having them, I don’t have to do as much call answering. However, when I have to submit a form or change something, it would be nice if that was more standardized.

I was using Ruby when I first started. They were good but really expensive so I started looking for other services and Conversational came up. I started using them and I've been extremely happy. They were about half the cost of what Ruby. I have Conversational for answering phone calls. It has made a huge difference to have the phone picked up every time, regardless of whether I was available or not. We've seen a lot of those phone calls that normally would have been missed sales opportunities. Now, they are actually purchasing. This has a lot to do with the fact that someone live picks up the phone. Even if I can't answer the customers' questions, they are still getting their information answered to a certain degree.

Conversational does a great job. People really can't tell that it's not someone at my office answering. They have a more personal touch. They're just a great answering service for healthcare particularly. It’s not like you're calling your phone company. They know how to talk to our patients. They knew our EHR systems very well. We didn't have to train them on that. So, they can do more than just answer the phone, which is what I like about them.

I love Conversational and I get great feedback from my clients on it. It's like I have a professional service answering the calls. It seems like we consistently have pretty much the same group of staff that answers the phone so it makes the service a little bit more personal.

I like the fact that they can email or text me whenever somebody calls. If I can't take a message, they can get their phone number and text it to me. Those kind of things are very valuable to me. But it was a little bit of a rough start with Conversational because there was a disconnection that was happening. But once they got resolved, it was pretty smooth. They should also call in every six months to ask about ways they can improve or if there are any updates on our phone list.

Conversational Receptionists doesn't generate business for me but it frees my time up. I don't have to have an extra employee just to answer a phone a few times a day. When I talked to them directly, they've always been very helpful. But they don't always get the instructions correct. When people call in and they ask for certain things, they're supposed to be sent to certain places. It doesn’t 100% work like that, but it's good enough and they're trying. I'm happy with them.

Their service has helped me field calls. They take my calls and messages for me. I like them.

We use Conversational Receptionists' answering service and they answer calls for our charity. We're very grateful to have them helping us and I couldn't do it without them. If there's something we need done, we'll just chat with Tanya there and she's always ready to cooperate.

Partnering with Conversational allows me not to worry about answering the phone. They take care of that and on top of it, I've gotten great feedback from patients of having a professional individual to speak to initially. They collect information from new patients and show me the emails. I don't really have to speak to anybody to correct anything. So, that's fabulous, getting an email on my cell phone where I can quickly go, research and do what I need.

My business involves a lot of recording general prices over the phone then I would need to look up transportation costs. I spent a ton of time doing that. I've often thought if I felt comfortable having a representative to do that on the phone, that’s something I would pay to have done. Something like that would be worth it. Ruby wasn't quite there but I got the sense that they were closer to being able to do something like that than Conversational. They did a better job than Conversational but they were way too expensive for the difference. But I've always been pleased with Conversational. If I've had an issue or needed to get something resolved, they've done a good job on the customer service end. If I had less people that were answering our calls that got to know the business a little better, I would like that. I’d like to give them more information that they could hand out but I've been a little reticent to do so because I see a lot of turnover in it.

Conversational's pricing was good for what we were looking for. It was half of the price of the initial company we looked at and they've been good. The reps have been consistent, and we've had no issues at all. We've lost some customers before due to not getting an answering machine. Now, we don't miss any people calling. They get to talk to a live person, which is important.

Everybody's been great ever since I've had Conversational Receptionists. I use the virtual assistants service and for what I need it for, everything's great like it is. It's definitely a plus for my business. Especially now since the pandemic hit, people come on and work with me, and they can work from home and be able to receive calls with that office atmosphere feel to it.

Conversational Receptionists has freed up time for me to do my day-to-day work. I use them for the answering service and when people call in to schedule as well. They do great. I'm very satisfied.

I heard about Conversational Receptionists online and I use their virtual reception feature. I have a person that answers the call. It’s doing well but I have a problem when they transfer the call to me. Sometimes, people can’t hear you very well because there’s an echo. Nevertheless, their team is good.

I like how Conversational extends their services a little more than other providers. They’re a little more in-depth with personalizing their customer experience. We got phone answering services from them and that has made it easier for me to save more time to handle my business a little bit better. The reps whom we've spoken to have been straightforward and they provide great service. Overall, I'm satisfied with Conversational.