Conversational Reviews

Our salon has used Conversational for a few years and with our staff having different services and different schedules you could not be in better hands for them to navigate each one.... Efficient and has expertise in communication and serving our guests with utmost respect and service. I love how when I call any department it feels like speaking with family. They know me and know my staff and always find solutions. Their record keeping is superb and anytime we have a question they have an answer. You will not be disappointed.

We will continue our subscription if not for the recent structure change in our organization. Customer service is great and they respond promptly. Their processes are simple and billing/ invoicing is easy and very secure. We've been with them since 2019 or 2020 and we notice their improvement over the years. good job!

I like Conversational. We use their service for the calls and the messaging where they take messages and email them to you if you don't answer the phone. Working with them has helped my business quite a bit because the service is efficient and not very expensive. It saves on overhead. Their team has been pretty pleasant 99 to 100% of the time and I haven't had any issues. A couple of times, the call would drop but it's been very infrequent. A few of those times could have been on my end and a few times was on the transfer of the call.

Things started out great with Conversational and the price was good. They were pretty much our full-time answering service, then they would transfer the calls to the office. They started out with a Spanish-language receptionist, then towards the end, they didn't have any and the receptionist would just hang up on my clients that didn't speak English. There was no discussion with us about how to deal with it and I just found out through my own clients that they were hanging up on them. When I complained about it, I was told that that they told me that they wouldn't always have a Spanish-speaking receptionist.

Conversational was great and they have better quality people than our previous call center. I wanted it to sound like a clinic and I think they really nailed it. They did a good job with that. Also, with a lot of other answering services, they tell you what their process is and you have to make it work but with Conversational, you can tell them what to do specific to your business. The best part with them was that they knew our EHR healthcare system and we actually gave them an account. They were like a virtual receptionist because there are people logged into the account and were able to cancel and schedule appointments in the account. I don't know another answering service that does that. But they didn't have a 24-hour option. I would have stayed with them if but we're in healthcare and we have to have a 24-hour answering service.

We have voicemail retrieval through Conversational. It made it more easy to track any missed calls. Overall, everything is fine.

We've used them for several years now and they've been very accommodating and helpful. We use their answering service and they forward the messages to us. It's been very beneficial and they have managed our needs very well.

We're a small company and a lot of our people work from home. We use Conversational, and I get occasional messages from them if somebody needs something from accounting. It's usually through email. In my experience, Conversational has worked for our company.

I have Conversational as the initial contact of anyone who calls my business. They're pretty responsive. It's less pressure to always be available to answer.

It's been super easy, and the virtual receptionists who pass the calls along have been great. The live answering service generally works without a hitch, so we're very happy with it.