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Overall Rating3.0 out of 5
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Credibly Reviews

ConsumerAffairs has collected 23 reviews and 185 ratings.

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Customer ServiceStaff

Reviewed Aug. 4, 2023

Brien is extremely unprofessional and not polite! It seems like only 3 people work there and almost every time you call you’ll get the same person! Apparently Unprofessional and illegitimate company! I have a balance I am trying to pay and they’re pushing me off the edge to send it to outside collection company.

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Reviewed June 21, 2023

Got a loan on June 7th 2022- the loan was for 14 months. Payable weekly! Before you agree to a loan find out how many weeks they consider in a month. Credibly sees 5 weeks per month which means you are paying more than 14 months! In 2020, 2021, 2022 and 2023 only 4 months out of the year have 5 weeks. Sounds unfair to me. In 2024 there will be 5 months that have 5 weeks in it! So be prepared! Good Luck. I’m almost done & will not repeat that mistake. They also charge you $775 origination fee to take your money oh and $50 each month they withdraw from you to boot. A girl trying to Peter & Paul.

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Response from Credibly

Hi Irene, thank you for taking the time to leave us feedback on your experience. The weeks you are referring to include days from both months. We looked into your account and saw that there were no additional charges made and that you only paid for the days included in that week. If you have additional concerns, please contact your sales representative or contact Credibly's customer service department at

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    Contract & Terms

    Reviewed Sept. 9, 2022

    I received a Small Business Loan through another company from them at 60 percent interest. I was having to pay $110 everyday to them. I made it through 6 months with no concerns but my business plummeted from Covid. In January, when I went to contact them about my account to ask to have my payment decreased, I discovered they had breached contract by collecting payment on a Saturday in January and a holiday as well. The following Monday they collected a payment on President's day. Of course, both payments were in presentments Saturday and Monday. Tuesday morning they posted because the bank was closed Saturday and Monday. I immediately put a stop payment on their collections.

    We went back and forth all of January and February before they posted a judgement against me with the state of Arizona where I do not live or do business. I was in the throws of Covid sludge and was not even given an address by the state to tell me where to send my info to prove their breach of contract and harassment of me. Because of this, the state ruled in their favor and tried to garnish monies from the same checking account. My bank went to bat for me and told them they could garnish nothing since they had two pieces of information including the account name incorrect. They filed a UCC with My state against me even though they were shut down on collection. This business only cares about money and will not work things out with their clients! DO NOT DO BUSINESS WITH THEM!!!!

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    Response from Credibly

    Hi Jennifer, we have no record of collecting payments on those days mentioned and you refused to provide the documents showing us this to be true. We attempted to work with you on lowering your payments but you demanded an even lower monthly payment than what we could offer and proceeded to retain an attorney. You also have not provided us with contact information for this attorney so that we could resolve this matter and we were forced to take legal action for your breach of contract.

    Customer ServicePunctuality & Speed

    Reviewed Feb. 12, 2022

    I applied online and was declined. Someone by the name of Cecil called me and promised that he would help me obtain a loan from Credibly that he worked for the company. Even though, I told this man that I had an already approved loan but wasn't too impressed with its payback offer, he told me to cancel the loan and promised that he must get me approved with his company. I went ahead and did as he asked. He asked me for more documents and I went ahead to forward him more documents. At the end, it so happened that he couldn't fulfill his promises and started sending all my calls to his voice-mail. Afterwards, I received an email asking me to fill out an application for a loan pre-qualification from this same man. I was in shock, didn't know this level of unprofessionalism existed. Please don't waste your time with this company. A complete waste of time. Move on to other companies.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2021

    I read the bad reviews but I still submitted a loan to Credibly….. Rob ** was completely unprofessional and handling my application. He did not communicate anything. I had to text him and ask him what was going on and when I did he told me that they had denied my loan because there was only one deposit per month, but that isn’t true. There’s actually a minimum of two deposits and I asked him why they didn’t consider that and he did. Again stated that there is only one deposit for the same amount. Apparently he cannot read a bank statement and he should not be working in a lending institution.

    I asked for the name and contact for his supervisor instead he gives me the call center, so of course I can’t really contact Chad, his manager. We need to step it up and get these people fired seriously, there’s nothing like someone wasting your entire week erroneously and then sending you a rejection letter because they can’t read your bank statement that clearly has more than one deposit.

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    Reviewed Nov. 12, 2020

    They will tell you they can fund your business, after knowing the details of your company, financial picture, and credit. Then, they will decline you for the same things you already told them and they said were well within the underwriting parameters for an approval. Waste of time, and effort.

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    Reviewed May 28, 2020

    #Credibly cancelled all the loans that were being processed thru #LibertyBank then thru #Celticbank and I only found out by a #Celticbank insider per email from **. Nothing connects all 3 Companies, I saw thru my spam that #Liberty and #celticbank were connected. This email went on May 21, 2020. The Applicants got Nothing, Nada, Zip. #ClassAction #LibertyBank #CompletelyScrewed #CARESAct #AttorneyGeneralOfOhio #AttorneyGeneralofNewYork #Uncredibly #NoCredibly #LawSuit #ThisIsWhyPublicHatesBanks

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    Reviewed May 20, 2020

    Almost no customer service. I waited for 3 weeks for an update on the application for PPP. They outsourced it to a different service, which outsourced it to a different service, which denied my loan information. It turns out my monthly payroll was too low to be considered by this service, so it was a complete waste of time. 0/10. Do not recommend.

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    Reviewed April 11, 2020

    Moe Ghani CEO, whatever, is dishonest. He makes promises he can't keep. I had 3 days to cancel a loan and I was on my way to the bank to cancel. He told me he would look like a real ** (you fill in the symbols) if I did and give it a few months and he would make things right. He never did. He said he could get me a better loan, not interested. Now during this crisis they've drained my account and keep trying to get more and are sending me threatening emails. Avoid this company, they are not good, BEWARE!!

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    Reviewed April 9, 2019

    I was contacted several times by Dante ** from this company regarding a business loan. He was so rude and offensive that I asked to speak to his supervisor & his sarcastic answer was, "good and while you are at it you can tell him I said hi". He put me on hold and then hung up on me. I called him back and he just would pick up and hang up, but is continuing to text me about a loan deal! None of the phone numbers to Credibly's business work, they all just ring with no answer. I tried contacting Ryan Rosett or Edan King who are the Co-CEO's of the company but they are unreachable. The company name should be Scamily not Credibly!

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    Credibly author review by Barbara Friedberg

    Founded in 2010 as RetailCapital, this company gives small and medium-sized retail businesses access to working capital and business loans. In 2015 they adopted the new name, Credibly, to reflect their growth to markets other than retail. They now serve over 125 industries and have partnered with Flexpoint Ford, a private equity investment firm, WebBank, Alostar Bank of Commerce and CapitalSource to offer a wider variety of services.

    • Incredibly blog: The company’s blog provides consumers with information on small business finances. Topics include evaluating capital needs, using capital effectively and understanding and reaching customers. It also features relevant news for small business owners and stories about how other entrepreneurs have succeeded.

    • Online resource: In addition to their blog, Credibly has an online video series called FinTech Fireside, which features informative conversations with financial experts. Interested customers can watch these for free. Customers can also tweet to @Credibly360 using #ASKCREDIBLY to get an answer to any questions.

    • Application process: Those interested in applying for a loan can do so online. Credibly’s application is fairly short compared to other lenders, and there are no application fees. Approved applicants can expect to receive their funds in as little as 48 hours.

    • Right-sized loans: Credibly offers loans for as little as $5,000 and as much as $250,000. This range means that business owners can borrow exactly what they need.

    • Customer service: Credibly’s business model combines the ease of online leading with the personal interaction of a local bank. Their service representatives can talk applicants through the application process, and help is available to customers with any questions about their loans, repayments or additional financing.

    by Barbara Friedberg Personal Finance Advisor

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

    Credibly Company Information

    Company Name:
    Year Founded:
    25200 Telegraph Rd. #350
    Postal Code:
    United States