OnDeck

If I could leave no stars I would. The absolute worst to work with. My rep has no understanding how the industry works. Basically a glorified receptionist! Had 2 loans with them. The second paying over 40% APR. Was told that because of file requirements was the best they could do but not to worry they wanted to help us grow and would be able to renegotiate at the halfway point. That came and went. Have paid them back over 60k.

I secured a term loan to expand my Business. I questioned their finance officer that I only needed it until I could get money transferred from our other Business Account. Are there any early payoff penalties or charges. They assured me there would not be any. I borrowed 95,000.00 dollars, received 91,800.00, paid 12 payments at 1,691.71. At this time my principal was 83,333.59. I sent ACH 84,000.00 dollars. They then notified me this not option. So I contacted their payoff department. They said they will have to return my 84,000.00 dollars and then I would have to call to a payoff. After a week they returned the 84,000.00 to my account. I then called for a payoff. They said they would email it to me. Well when I got, it I was floored. My payoff was 104,810.89 dollars. I didn’t mind pay interest on the time I had the loan however 21,000.00 over my principal owed is terrible. I don’t recommend OnDeck to anyone!

I talked to OnDeck trying to get a line of credit. I wanted one larger than I currently have at accord. I have spoken to Greg and the rest of his team as well as sending my banking information. They said everything was in order. They needed to review the financials. I waited three days then left a couple messages. Then the next day I left three messages as well as emails. Then I called the 6th day and they were going to get his manager to call my (Female name). She did not call. I waited 6 hours and called and spoke to Jerome who tried his best to help but this was not his file. He did help saying Greg was in the office but on a call. I told him I gave everything they needed but I didn't get a response... feel like I just got lead into a scam... you have my banking information for the business! This is not a company but a SCAM! Don't fall for it!!! If this review doesn't get posted it proves my point and I will post on social media!

A great company to work with if you don't mind being lied to. They quickly approved a line of credit. When I opened my account a year ago I was told my account will be reviewed for a credit increase and, more importantly, an interest rate reduction. I was assured that, if I establish a one year history with no late payments, it would be no problem to reduce my interest rate. After six months they saw that I am never late on my payments and increased my credit limit without my asking. So far, so good. Now, after one year of a flawless payment record they tell me that I will have to close my account and re-apply for a new account to be considered for a lower interest rate. They don't return calls once you are onboard with them. Also, their reviews that they publish on their site through Trustpilot are rather suspect. They are mostly glowing reviews, but when I posted my two-star review they didn't publish it.

PLEASE do not enter into a loan agreement with these California Loan Sharks. They do not disclose the whole truths over the phone and you will not see the loan docs until AFTER you docu-sign them. Here is the dirty: they do charge you a loan origination fee of 1000.00; this was never disclosed until after FUNDING. Their interest rates are HIGH... APR on mine was 74.58%; I was never told this. As I wanted a "short term" loan, I inquired about paying it off early and if there would be any penalties... he replied, "No you can totally pay it off early." Yet another HALF TRUTH as you can pay it off early, but you will pay the interest on the loan in full... less 25% of the total life of the loan interest!

I received a loan from this company with the promise of a renewal when my loan was halfway paid off. I paid outrageous weekly payments of about $4000 per month and never missed a payment. When it came time to renew I was denied, which forced me to continue to be a slave to debt with them. Then they contacted me and said they changed their approval process and said they would contact me the next business day. They didn't even have the professional courtesy to contact me with the "Decline to Renew". They have already made a nice amount of money by taking advantage of me and likely countless other small business owners. I'm writing this to warn others to shop around very carefully before signing a loan agreement with them. You may end up in a worse financial position than prior to obtaining one of their loans. Please beware - it is not worth it at all.

My advisor Maria is awesome. She totally gets the job done. She not only got me funded in 24 hours but you can reach her at any time. For Christmas I’m going to surprise her with a bed because it seems like she sleeps in the office. Who needs banks when there is OnDeck.

I have repeatedly asked to be taken off this company's email list. I have never contacted them myself. This suggests that they are receiving email lists from a disreputable source and are therefore a disreputable company. It is your choice to do business with whomsoever you wish, but a company that receives email addresses and spams indiscriminately cannot ever be on my list of potential business partners. If I receive spam from anyone I automatically refuse to do business with them and I recommend that everyone makes that same choice. If so we will all get less spam.

I got a loan with the promise that it would be better terms the second round, however there is always a reason I don't qualify even though I never missed a payment in 12 months at almost 5000.00 per month. They offered to hold one payment for 2 weeks when I asked for 1 week so a deposit would clear and never told me they would use it against me. Never can get ahold of management no return calls absolutely terrible.

I had gotten a line of credit through OnDeck in July of 2016. I was able to pay off my advances with no problem until my son committed suicide in April 2017. I found it hard to eat much less work. For the next 3 months everything was a blur. Once I went back to work it was very part time, I could only handle so much stress in a day. I got behind on my weekly payments. I called and asked if they would work with me on getting current but they said my contract amount for the last advance I had taken was fixed and there was nothing they could do. I can't say I didn't try to pay them but I couldn't pay less than what my weekly amount was so I had to let it go to keep a roof over my head and food in the house which was a struggle on its own.

We turned to OnDeck when we couldn't get any kind of loan for our new (18 month in operation) business. Their qualification requirements are much easier than traditional lenders. Our credit scores were damaged as a result of opening a business and all that comes with that. They mostly paid attention to our cash flow and deposits to make sure we could handle the payment. They also wanted to make sure the money was going to be used for something that would help the overall revenue generating potential of the business. We were approved quickly and had our funds almost immediately after approval. In fact, we had to ask them to slow down because we weren't quite ready to receive the money!

I applied for a Small Business Loan. Easy and quick application process online, and then a few hours later I got a phone call from a Rep from OnDeck, asking more questions about my business. He was very confusing and vague in answering my questions about the loan and the company, and seemed to dodge some of the questions entirely. For example, he asked me how I would like to repay the loan (daily or weekly) before I had been approved and before I had any clue as to what my loan amount would be and what those payments would look like. Very bad communication and very unclear and there is no way I would feel comfortable with borrowing money from this company.

I started an online application and decided to go in a different direction (with a different lender). About a half hour later, I received a phone call that I had missed and was trying to call back. There was a rep who had called on the other number listed. Once I answered the phone he never stated who he was or where he was calling from and it wasn't until after he was asking about my business did I realize that he was from OnDeck. He was inquiring about our recent revenue and then stated an off number about recent sales that OnDeck lends on only.

Having received multiple online spam and snail mail junk mail in recent times from this business loan/line of credit hoax operation, I am somewhat miffed by their changing goal posts and misinformation that they advertise on their website and through media especially television and Shark Tank. Barbara Corcoran, a supposed savvy business person and television celebrity has poor judgment in putting her name to this scam outfit. I enrolled in their application processes and filed their online paperwork, submitted the documentation, only after reading and rereading their application process time and again, to be sure about their minimum requirements.

Great job and very efficient. Complete from beginning to end and honored everything they said they would. In addition safe, secure and thorough and very easy to work with the customer. The application process was thorough and efficient with no surprises along the way. In addition they always made me feel welcome and made sure I knew every single thing that was required to be approved. The rates and terms are and were great. Competitive and always identical to what they informed me of. No surprises as well once again which made it perfect. The online tool's fantastic. Very well organized and easy to decipher and thus process. Always online and secure as well. One thing is the website was never down and it's great to be able to reach 24/7.

It was the easiest loan I have applied for. The people that work there help with the process of getting a loan and make it super easy. I had to give them at least six references and at least one work reference. I also had to give them a copy of my paycheck stub and a copy of my ID. The company has several different rate plans that go with what you are looking for. I choose the lowest interest rate. Their terms are very easy to go by and easy to follow. Their website is very easy to follow if you are a beginner at computers. Their online tools are basically you logging in and you see your account. You can get a loan, pay one back, or see how much you owe.

They were helpful and fast and convenient repayment, low APR, fast and easy to deal with. Fast Response. Good customer service. Great business people. I applied online electronically had together and submit information. Contact the 1-800 number. Representative contacted me and I needed more information. Submitted information and it was kind of quick. That process part could have been faster. The rates are a little high. Could have been better. They could have been more competitive and offer lower rates. The terms are normal. Nothing out of the ordinary. Regular rate term amount of time. I really like the online tools. Easy and convenient to use, save time, make things a lot more convenient and easier and faster to get things done.

They weren't helpful in trying to gather all the information that I need to give them the answer if I qualified. So it became very stressful and I gave up, never received a follow-up or help. The application itself was pretty straight forward. So I found no difficulty. But it was after that process trying to find paperwork they needed that became hard. They seemed reasonable for someone with average credit like myself.

On July 15, our company, which is a nationwide photography and videography company whose primary clients are in the real estate industry, was looking to acquire a Line of Credit from a lender to cover subcontractor payments during a short term gap in our cash flow. We looked on-line and found OnDeck. We chose OnDeck because of what appeared to be the ease of qualification as represented on their website: “Companies in business at least 9 months” (Our company has been in business for almost 10 years), “$75,000+ in gross annual revenue” (For the last couple years, our company’s revenues average about $102,000 per year and we are looking to do upwards toward $150,000 this year), “A majority owner with a 600+ personal credit score” (OnDeck uses Experian, but I just received by latest FICO score which was 776 – I am a 50% owner).

I found it fascinating and interesting. Customer support was very well versed with information for me and I was impressed with the high quality of service. I would recommend them any day. Great time processing when I intended to help with the thing and wanted a thing for the other thing. It was great and I was happy with it all, it takes time to do that and it will help and help more and more. Rates were fair. Terms were fair... Online tools were great.

I did not end up taking the loan even though I was approved. The interest rate was just okay & I decided to go in a different direction. The rep I spoke to was very professional. Was approved in 24 hours with minimal documentation & 1 phone call. Not quite as smooth as other lenders but more than acceptable. If I was in need of a loan I would consider them again. Rates were just okay and it was one of the higher quotes I received. In a competitive market it was an easy decision to go in a different direction. It was smooth with no problems. Very high quality, professional website which is modern enough to match most others companies. Process only took a few minutes.

I needed a loan to expand and OnDeck came through. Less than 2 days 15k in the bank. My loan officer was great. My bank said NO. They said yes. I must say the application process was very easy. At first, you think, is that all but it was great and I found a way to fund my big projects. Great experience. It was a pleasure working with Joshua. He gave me the confidence to move forward with the funding I needed for my payroll. I was surprised how fast and easy the process was. I am excited, as I will be able to meet my payroll, and build company credit for the future. I will definitely reach out again when the time comes for future funding. Thank you for helping me and meeting my business needs.

They were easy to reach as well as knowledgeable and friendly. Everyone was very eager to help. They made the whole process, which I thought would be a painstaking event, seem very easy and fast. They made sure I had all the help I needed which ensured a seamless process. The rates were reasonable and the terms were flexible allowing us to get the loan that was best for our business and wouldn't add financial strain trying to pay back. The online tools allowed for quick and easy access to information. It really made me feel like I was able to find all the information I needed and when I needed without a ton of work.

They were very helpful, thorough, and explained all my options for the best deal possible, in easy to understand language. They basically made the process as painless as they could. They worked with me to make the entire experience as easy to understand and as least time consuming as possible. The rates were comparably less than I expected. It was also over a bit longer period of time than a regular banking institution would lend, but the extra time allowed us to put more capital into the business and generate more profit. The online tools include the ability to monitor your balance, payments and interest rates as well as get immediate help from customer support at all times of the day.

Our customer support was very good at times, but for the most part, it was adequate. Getting through to support and wait time for response was adequate, but I would say not great. It was average and has room for improvement. The application process was fairly quick and easy. Information needed was spelled out simply and understandable. The person taking the information was well informed and knowledgeable. Made it a comfortable experience. The terms were more flexible than some others however the rates were the same and slightly higher depending on the terms. The online tools available are equal to most other lenders that we looked into. After dealing with the website more and more it seems to be easy to navigate and offers several options to aid you in all aspects of their company.

The customer service when I applied for my business loan were great. They were there to help me with my every need. I would recommend this company to anyone trying to get a business loan. The application process for my business loan was fast and easy. I'd been turned down by other companies, but this company went the extra mile to help with the approval of my loan. The rates and terms of my business loan are extremely good. I can't believe how low the finance rates are and it won't take long for me to pay my business loan off. AWESOME! The online tools I used when applying for my business loan were great. I don't think I could've done the loan online if they weren't available. The online tools and support staff go hand in hand. They're great!

They were very quick processing my application and I was approved without any issues. The funds were available to me much sooner than I ever expected so they get 5 stars from me without a doubt. The application process is very simple and can be submitted online. The application was then reviewed and approved and I was notified in less than 24 hours. It was so much easier than I ever expected it to be. They offer short term and long term loans. Funding is available soon after approval of application. They have flexible terms for repayment so you figure out what works for you and I'm sure they will be able to figure something out that makes everyone happy. The easiest application process and the website is user friendly. Also, they have a live chat feature for anyone who would rather be helped by a person. Or you can call them. But the online tools are excellent.