OnDeck Reviews

As part of a government-backed Small Business Administration (SBA) loan requirement, our small business was mandated to pay off and officially close our line of credit with OnDeck. What should have been a straightforward account closure has instead turned into a frustrating sequence of deceptive practices and continuous administrative delays.

Small Businesses stay away! OnDeck will try to put you out of business. They are horrible to work with. Most lender will work with you if there is a month where you are late or behind. Not these guys, they told me they would help offer a discounted payment, but the next month they charge me the "overdue" amount plus 60% interest. Total Scammers, stay far away. There are lots of lenders much easier to work with and less greedy.

While I agree that OnDeck can provide funding quickly, their customer service and response times have been incredibly disappointing. I have called twice regarding an important account matter, and both times I was told I would receive a callback within 48 hours. That timeframe seems to restart every time you call because no one actually follows up. Six days after my initial call, I finally received a lengthy email that essentially told me to review my agreement — which was frustrating because my questions had still not been answered.

Excellent performance from the start. I was very apprehensive at first, but they literally put their money where their mouth is. Sol and Barry and the whole team made it happen. Will be back for more when the time comes for capital needs.

Relatively smooth. Was miffed when my first draw of $10,000 has a payment of $1202 on the 26th. Didn’t make sense. Talked to the OnDeck advisor, he explained that the 26th is the payment date, therefore and draws prior will be included in that payment. Still confusing.

I had a great experience with OnDeck. The entire process was fast, smooth, and professional. Their team was polite, responsive, and easy to work with from start to finish. They made everything simple and stress-free, and I truly appreciated their excellent customer service. I would definitely recommend OnDeck to anyone looking for a reliable and efficient financing solution.

Efficient + Fast lending; however, criminal rates are charged to execute. The turnaround time was less than 10 days from applying to funding. The service provider provided excellent service. Roman is available to answer any questions and often pivot in requests.

The whole experience was great, the team was very knowledgeable and efficient. I actually slowed the process down, they were ready to fund and I still needed to provide more information. I will most likely use them again when I pay this balance off.

At the signing up, I selected an initial draw of $1000 but system selected $22,000. While I was on the phone with the loan officer Tiffanny she said she would call me the following day and corrected it and there was not a problem because it was on a recorded line. I set the money back the very next day. I never received a call. Now I have a payment pending before the end of the month for. $2500. I feel like I was set up.

Biggest mistake getting involved with OnDeck through their affiliates. Getting 5 calls a day, texts, emails. They have your name and company on a list. Using the state of Utah as a way to hide their corrupted practices. Stay away from this company.

The lending agent manipulated everything to process the loan. Also, changing the email address and do not allow the person to contact the vice president for consultation. The interest is too high. Radames ask for cancellation the same days. Anyway they proceed it and transfer the fund. The fund was return the next day and now they said that we own $16,000 in interest.

This company makes it easy and fast. It's very unlikely that you could find any way for a loan to cost you more... I'm frankly surprised it's legal. Nevertheless, when you need it, you need it. It's easy, and the people are very friendly, etc. Pay it back quickly and you will be OK. There is no pre payment penalty.

OnDeck has been a reliable partner for my business, providing fast funding and a smooth, straightforward process from start to finish. Their team is responsive, professional, and truly understands the needs of growing businesses. I highly recommend.

I had wanted a revolving line of credit for my business for a long time. Everyone offered MCA's, but no one would do a true revolving LOC. Ondeck did it with minimal paperwork and they did it within a week. Being able to access cash whenever I need to stabilize cash flows helps my business grow and reduces my stress!

Morgan ** was very polite, very helpful and very assistive with everything and very pleasant gentlemen to work with. I would be willing to work with him in the future and will always keep him on my phone as a person I can trust and help me with my business.

Quick and simple process. The team was very knowledgeable, provided great guidance for what I was looking for and didn't oversell anything. I was able to secure more than adequate LOC for my business working capital. This provided me with the added layer of safety and confidence for my day to day operations.

The product you offer are competitive within your market. I did homework before reaching out and you guys deliver. I recommend your IT department to upgrade your website support. It has a delay and is frustrating at times. It needs to be more friendly for both your end and the consumer for efficiency.

I am ge first of all, I want to say that your customer service team has been really great so has Anthony **. However it is very discouraging that we have yet to receive our funding. We are set up for our very first payment on the 13th and have been told that we may not even have our funding by the 13th due to bank error or whatever that was really part of the underwriter’s fault I, which by the way if her payment is due on the 13th and I still don’t have money by the 13th we do have problems, feel that we need to be making payments to anybody on money that you have to be received.

The experience was very professional and efficient. I would rate it as excellent. The financials required were very reasonable and fairly easy to generate the follow-up after the funding was very much appreciated and certainly not required.

After 7 years of using OnDeck, they do not care about loyalty and on time payments. Don't expect any real customer care and support. At the end of the day the company only cares about the bottom line for their company. I do NOT recommend this company.

Hardship mishandled, unauthorized debit in Week 2 of arrangement, and severe emotional impact. I am submitting this review to raise serious concerns about how OnDeck Australia handled my approved hardship arrangement, resulting in an unauthorized debit, financial harm, and severe emotional distress. Due to a combination of major spinal fusion surgery, a traumatic incident inside my café (where a long-term customer of 17 years collapsed and died and I performed CPR), and my father entering voluntary end-of-life care, I contacted OnDeck to request hardship assistance. They approved reduced half-payments for one month, in writing.

Cynthia ** is so helpful and is always quick to help us when we need it most! She responds within a business day and gets things done! I appreciate her working with us. The process is extremely easy and she makes it seem seamless. 100% recommend anyone giving her a call if they are in need of quick funding for their business.

This company keeps calling me multiple times a day to offer me their services, using a different agent each time, even though I have told them EVERY SINGLE TIME that I am not interested & do not want them calling me, and that they are in engaged in the continuous & repetitive harassment of a disabled veteran by doing so. I am on the Do Not Call registry and have been since 2012. It is absolutely disgusting & cringeworthy that they continue to allow their employees to do this. IT IS BORDERING ON PREDATORY. I would stay as far away from this business as possible.

I’m very impressed with the outstanding service I received. The team was not only professional and easy to work with, but they also made the entire process quick and stress-free. Everything was explained clearly, and the funding came through promptly without any issues. It’s rare to find a company that delivers both excellent customer care and fast results, but they did both exceptionally well. Highly recommend!

The amount of solicitation I have gotten from working with OnDeck is truly insane. After 5 years, I daily receive emails and phone solicitations. No matter how many times I remove myself from the solicitations, there is another company looking for my business. I very rarely write reviews, but this has been impossible to navigate in removing my information. They must make so much money on the list sales because they have sold to every tom dick and harry in the industry. VERY FRUSTRATING!

Have a 6 year old business and needed a line of credit but covid issues kept us from being able to use our bank. Went through OnDeck because they said they were fast and easy. They were neither. Dragged us on for weeks and kept asking for more documents and more documents. Finally they said all they needed was a month to date. We provided that and without a word they pulled their funding offer. I don't mind that they wouldn't fund us, what I mind is that they wasted 3 weeks and dozens of documents that weren't simple to get and *then* denied us. Up until they got the month to date it was all, "we'll fund in 24 hours, everything looks great, no worries."

I wouldn't trust this company for a loan. Totally insane interest rates and they lied to me saying that once I got halfway through my loan and wanted to take out new funding, the interest would be forgiven. That was a total lie and they denied me from it, but yet they kept harassing me afterwards to get new loans with them. People are total scammers here and I would not trust this ever again to get a loan. I even gave them feedback on an email privately because they kept begging to get new funding, and they refused to even reply to my bad experience so I'm going to leave a public review here so people know that they are not honest.

I applied with OnDeck as a well-qualified business owner expecting a fair and professional process. Instead, what I experienced was dismissive treatment, poor communication, and an utter lack of effort when it came to verifying my identity. A representative named Madison ** handled my application and denied it without even attempting to verify my information properly. No outreach. No clarification. Just a flat-out denial based on something that could have easily been resolved with a simple phone call or email. That’s not how you treat a serious applicant — especially not one with a strong credit profile and years of experience running a legitimate business.

I had a fantastic experience working with Alexander. He is extremely professional, polite, and efficient throughout the entire process. Alexander took the time to carefully assess my financial needs and offered clear, straightforward options tailored to my situation. His guidance made what could have been a stressful process feel seamless and manageable. I would highly recommend Alexander to anyone seeking reliable and knowledgeable financial assistance.

The representative Scot helped me restructure my current loan and got me more funding needed for business improvements. He made the process very simple and did not draw out the process. I highly recommend Ondeck and especially Scot. If anyone is in need of additional capital for their business, then it would be very wise to take advantage of their offers.

Working with Anastasia at On Deck has been a fantastic and quick experience. She's efficient, communicates clearly, and ensured funding was completed quickly. We’ve consistently had great experiences with On Deck and truly appreciate their reliable support to grow and improve our 15-year-old Automotive repair business. We have recommended them to many other businesses.

Scott has always had my best interest in mind and has always been there to help. He has made it easy for me to have all my loan options right in front of me and went over the positives and negative of each option and is very good at covering the exact numbers

Anna (Anastasia **) was very helpful, extremely knowledgeable and very professional in helping us decide our business needs. She responded quickly and was able to answer any questions we had. We had a great experience and will use OnDeck in the future. We hope to keep Anna as our account manager as well.

Have Always had a good experience with On Deck. So easy and painless. This is the third time we have used On Deck for funding and will be back again for any funding we might need in the future. Our agent made the process.so easy. Was really happy that they offered a line of credit now which is what I needed.

I have received excellent service in obtaining working capital from On Deck. They always come through for me. I am pleased with their loan process and ease in obtaining loan funds in a very short period of time. The loan representative is always available and responds quickly to all inquiries by email.

Ana was the OnDeck rep that helped me get a renewal on my business loan. She was very patient and kept me informed with every step of process. I got approved and was able to pay off my other business expenses. I would work with OnDeck and Ana again for my business loan needs.

The process with OnDeck's online application and agreement is very easy to follow and access funds. The agent that I have worked with is very professional and knowledgeable of different programs to meet the needs of my business. I appreciate how quickly the process moves as well. I have worked with Scott over several years and Ondeck since 2016.

Ana helped us renegotiate our loan after my husband suffered an illness. She was quick, efficient, thorough, and very helpful. We have had nothing but good experiences with OnDeck. We have used them on several occasions and have always had wonderful service. I absolutely would not hesitate to recommend them!

I have been doing business with OnDeck for the past 7 years. They have always found solutions for my business needs in the form of LOC funds or term loans. Anastasia is my current representative and she did a wonderful job getting my latest needs addressed. If you need any assistance with some no stress business solutions I would give Anastasia a call. Paul - Idaho.

Working with Ana ** at OnDeck is a pleasure...she is always professional, efficient, prompt, timely, understanding, flexible....and provided a great overall business experience working with her. I would recommend to all the chance to work with her as you will be served well, happy with the results and will enjoy the experience along the way.