OnDeck

I applied for a Small Business Loan. Easy and quick application process online, and then a few hours later I got a phone call from a Rep from OnDeck, asking more questions about my business. He was very confusing and vague in answering my questions about the loan and the company, and seemed to dodge some of the questions entirely. For example, he asked me how I would like to repay the loan (daily or weekly) before I had been approved and before I had any clue as to what my loan amount would be and what those payments would look like. Very bad communication and very unclear and there is no way I would feel comfortable with borrowing money from this company.

I started an online application and decided to go in a different direction (with a different lender). About a half hour later, I received a phone call that I had missed and was trying to call back. There was a rep who had called on the other number listed. Once I answered the phone he never stated who he was or where he was calling from and it wasn't until after he was asking about my business did I realize that he was from OnDeck. He was inquiring about our recent revenue and then stated an off number about recent sales that OnDeck lends on only.

The number was NEVER stated online during the application and our revenue exceeds that anyway. I knew I wasn't interested when I had started looking into other lenders, so the conversation just turned my attention away even more. Stop looking for a reason to not lend to small businesses! We are the only reason the company is in existence. Additionally, re-introduce yourself on the phone to maintain professionalism.

Having received multiple online spam and snail mail junk mail in recent times from this business loan/line of credit hoax operation, I am somewhat miffed by their changing goal posts and misinformation that they advertise on their website and through media especially television and Shark Tank. Barbara Corcoran, a supposed savvy business person and television celebrity has poor judgment in putting her name to this scam outfit. I enrolled in their application processes and filed their online paperwork, submitted the documentation, only after reading and rereading their application process time and again, to be sure about their minimum requirements.

My business is 11 years old with modest annual revenues, yet this is not enough for this scam outfit. Nowhere in their information does it say that longer, established businesses require greater minimum monthly revenues than younger unproven concerns. I was not applying for a loan, simply a credit line. Their unrealistic demands of minimum $8500 a month in revenues is not stipulated anywhere in their marketing. I am most concerned that they are nothing more than loan sharks preying on the small business and taking advantage of their real desire to improve their lot. OnDeck continue to send almost daily junk mail, throwing buckets of money at advertising and claiming that we qualify, when we don't. The credit report pull, affects our credit rating and inhibits/reduces our credit ratings as a result.

Unfortunately, they are untouchable and beyond prosecution for their dishonesty and attempt to scam small businesses, especially Midwest businesses, that are the backbone of the country and employment, because we are not on Main Street in NYC and do not bring in their required revenue minimums. As far as this small business owner is concerned, I warm any prospective buyer of their **, to be aware that they are not who they advertise they are. It is gross negligence and false advertising, perhaps the illegal bait and switch prohibited in the Lanham Act that bothers me. I am somewhat thankful to not get into bed with them. Be warned, these charlatans are out to con you. Steer clear while you have the chance.

Great job and very efficient. Complete from beginning to end and honored everything they said they would. In addition safe, secure and thorough and very easy to work with the customer. The application process was thorough and efficient with no surprises along the way. In addition they always made me feel welcome and made sure I knew every single thing that was required to be approved. The rates and terms are and were great. Competitive and always identical to what they informed me of. No surprises as well once again which made it perfect. The online tool's fantastic. Very well organized and easy to decipher and thus process. Always online and secure as well. One thing is the website was never down and it's great to be able to reach 24/7.

It was the easiest loan I have applied for. The people that work there help with the process of getting a loan and make it super easy. I had to give them at least six references and at least one work reference. I also had to give them a copy of my paycheck stub and a copy of my ID. The company has several different rate plans that go with what you are looking for. I choose the lowest interest rate. Their terms are very easy to go by and easy to follow. Their website is very easy to follow if you are a beginner at computers. Their online tools are basically you logging in and you see your account. You can get a loan, pay one back, or see how much you owe.

They were helpful and fast and convenient repayment, low APR, fast and easy to deal with. Fast Response. Good customer service. Great business people. I applied online electronically had together and submit information. Contact the 1-800 number. Representative contacted me and I needed more information. Submitted information and it was kind of quick. That process part could have been faster. The rates are a little high. Could have been better. They could have been more competitive and offer lower rates. The terms are normal. Nothing out of the ordinary. Regular rate term amount of time. I really like the online tools. Easy and convenient to use, save time, make things a lot more convenient and easier and faster to get things done.

They weren't helpful in trying to gather all the information that I need to give them the answer if I qualified. So it became very stressful and I gave up, never received a follow-up or help. The application itself was pretty straight forward. So I found no difficulty. But it was after that process trying to find paperwork they needed that became hard. They seemed reasonable for someone with average credit like myself.

I found it fascinating and interesting. Customer support was very well versed with information for me and I was impressed with the high quality of service. I would recommend them any day. Great time processing when I intended to help with the thing and wanted a thing for the other thing. It was great and I was happy with it all, it takes time to do that and it will help and help more and more. Rates were fair. Terms were fair... Online tools were great.

I did not end up taking the loan even though I was approved. The interest rate was just okay & I decided to go in a different direction. The rep I spoke to was very professional. Was approved in 24 hours with minimal documentation & 1 phone call. Not quite as smooth as other lenders but more than acceptable. If I was in need of a loan I would consider them again. Rates were just okay and it was one of the higher quotes I received. In a competitive market it was an easy decision to go in a different direction. It was smooth with no problems. Very high quality, professional website which is modern enough to match most others companies. Process only took a few minutes.

I needed a loan to expand and OnDeck came through. Less than 2 days 15k in the bank. My loan officer was great. My bank said NO. They said yes. I must say the application process was very easy. At first, you think, is that all but it was great and I found a way to fund my big projects. Great experience. It was a pleasure working with Joshua. He gave me the confidence to move forward with the funding I needed for my payroll. I was surprised how fast and easy the process was. I am excited, as I will be able to meet my payroll, and build company credit for the future. I will definitely reach out again when the time comes for future funding. Thank you for helping me and meeting my business needs.

I am a small business owner and have used other companies before and it was always excruciating with back and forth asking for more paperwork and signing 30 pages of documents. This company and my agent was super easy to deal with. I simply emailed the requested information and signed some paperwork online and LESS than 24 hours later the funds were available to use. I couldn't have asked for an easier transaction. I can't say enough about how they have helped my practice grow, especially during these economic times when it can be difficult to be approved for a small business loan from traditional lending institutions. I highly recommend OnDeck. They are AWESOME!

They were easy to reach as well as knowledgeable and friendly. Everyone was very eager to help. They made the whole process, which I thought would be a painstaking event, seem very easy and fast. They made sure I had all the help I needed which ensured a seamless process. The rates were reasonable and the terms were flexible allowing us to get the loan that was best for our business and wouldn't add financial strain trying to pay back. The online tools allowed for quick and easy access to information. It really made me feel like I was able to find all the information I needed and when I needed without a ton of work.

They were very helpful, thorough, and explained all my options for the best deal possible, in easy to understand language. They basically made the process as painless as they could. They worked with me to make the entire experience as easy to understand and as least time consuming as possible. The rates were comparably less than I expected. It was also over a bit longer period of time than a regular banking institution would lend, but the extra time allowed us to put more capital into the business and generate more profit. The online tools include the ability to monitor your balance, payments and interest rates as well as get immediate help from customer support at all times of the day.

Our customer support was very good at times, but for the most part, it was adequate. Getting through to support and wait time for response was adequate, but I would say not great. It was average and has room for improvement. The application process was fairly quick and easy. Information needed was spelled out simply and understandable. The person taking the information was well informed and knowledgeable. Made it a comfortable experience. The terms were more flexible than some others however the rates were the same and slightly higher depending on the terms. The online tools available are equal to most other lenders that we looked into. After dealing with the website more and more it seems to be easy to navigate and offers several options to aid you in all aspects of their company.

The customer service when I applied for my business loan were great. They were there to help me with my every need. I would recommend this company to anyone trying to get a business loan. The application process for my business loan was fast and easy. I'd been turned down by other companies, but this company went the extra mile to help with the approval of my loan. The rates and terms of my business loan are extremely good. I can't believe how low the finance rates are and it won't take long for me to pay my business loan off. AWESOME! The online tools I used when applying for my business loan were great. I don't think I could've done the loan online if they weren't available. The online tools and support staff go hand in hand. They're great!

They were very quick processing my application and I was approved without any issues. The funds were available to me much sooner than I ever expected so they get 5 stars from me without a doubt. The application process is very simple and can be submitted online. The application was then reviewed and approved and I was notified in less than 24 hours. It was so much easier than I ever expected it to be. They offer short term and long term loans. Funding is available soon after approval of application. They have flexible terms for repayment so you figure out what works for you and I'm sure they will be able to figure something out that makes everyone happy. The easiest application process and the website is user friendly. Also, they have a live chat feature for anyone who would rather be helped by a person. Or you can call them. But the online tools are excellent.