Credibly Reviews

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Edited by: Tammy Burns

About Credibly

Credibly is a financial service provider focused on small to medium-sized business loans. Founded as Retail Capital, the company now offers a variety of loan types, including working capital loans, merchant cash advances and more. Credibly stands out for its fast funding, serving over 30,000 businesses with over $2 billion in financing.

Pros
  • Lenient credit score requirements
  • Serves a wide range of industries
  • Receive funds in as little as 24 hours
  • Variety of loan products
  • Simple application process
Cons
  • Factor rate model may confuse some
  • Not ideal for startups
  • Requires at least $15,000 in monthly income

Credibly Reviews

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    Page 2 Reviews 10 - 40
    Staff

    Reviewed Nov. 21, 2024

    I had a great experience working with Khayluv ** from Credibly. The funding process was simple, smooth, and hassle-free. Khayluv and his team were professional, knowledgeable, and attentive throughout the entire process, making sure all my questions were answered and my needs were met. I highly recommend Khayluv and the Credibly team to anyone looking for efficient and reliable funding solutions.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 20, 2024

    Our business needed some assistance with cash flow so we called Credibly and spoke with Aaron **. Aaron was understanding, professional and extremely efficient. He guided us through the process quickly and was able to secure the funding we needed in a matter of a few days. Sifting through online options for small business loans can be an overwhelming task. I would highly recommend Credibly, and in particular, Aaron, as a trustworthy and reliable funding solution.

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    Punctuality & SpeedStaffRates

    Reviewed Nov. 15, 2024

    Easy to the information and Ryan kept his word. Funding in 24 hrs. Very communicative and informative. Need quick cash advance with a fix rate? Reach out to my guy Ryan and he will take care of you quick and fast.

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    Staff

    Reviewed Nov. 14, 2024

    Mick ** took the time to really understand my business and how it functions and worked round the clock and on holidays to help me bring funding to conclusion. He provided sound advice and stayed in constant contact with me throughout the process. I highly recommend him and Credibly.

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    Staff

    Reviewed Nov. 13, 2024

    Mick was great to work with. He was extremely knowledgeable and helpful from start to finish. I would highly recommend working with. The process from start to finish took less than 48hrs. We will be working with Mick in the future.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2024

    Aaron was very helpful! He followed up with all my question and concerns and even went above and beyond to ensure I was aware that he was tracking down answers and following up but just didn't get a response yet. That was very helpful and I appreciated that consideration for sure. I would recommend to anyone needing help.

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    CoverageSales & MarketingStaffTransparency

    Reviewed Nov. 11, 2024

    This process was really smooth. Mick ** was super informative and very professional. Everyone from sales to underwriting communicated very well and kept me up to date the entire way through. Very satisfied.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2024

    This is the second time receiving funding from Credibly. Like the first time the process was stress free and very professional. With help from Paul ** the whole process took only a couple of days. This was from initial call looking for funding to the funds being deposited into our account.

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    Staff

    Reviewed Nov. 7, 2024

    Phillips and Chad Represent! They walked me through the process and help our company meet its next growth goals. We are going live on Good Morning America and the View over the next few months. Thanks guys.

    ~M~

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    Customer ServiceStaff

    Reviewed Nov. 7, 2024

    Good customer service interaction. Very helpful and insightful. Wasn’t rude or disrespectful and although I wasn’t able to get funded through them, my rep was professional, insightful and provided me with valuable info moving forward.

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    Staff

    Reviewed Nov. 6, 2024

    Mick ** was fantastic. He handle our request with care and thoughtfulness of the business and how he could help. I wasn’t forced into anything or sold on numbers. I was giving the service a business owner is needed.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 4, 2024

    Mick **, went on and beyond with get my approve loan after 2 month of backing up rejecting it, he was still able to get me the loan after 2 month waiting, he got me approve fast and really response and helpful throughout the process, thanks.

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    StaffTimeliness

    Reviewed Nov. 1, 2024

    Danielle ** with Credibly was simply amazing and made the whole experience seamless. From start to finish was a matter of days and we received our funds the same day we were approved. I would recommend Credibly to anyone looking for funding. Great Company!

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    Customer ServiceStaff

    Reviewed Aug. 4, 2023

    Brien is extremely unprofessional and not polite! It seems like only 3 people work there and almost every time you call you’ll get the same person! Apparently Unprofessional and illegitimate company! I have a balance I am trying to pay and they’re pushing me off the edge to send it to outside collection company.

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    PriceLoan Process

    Reviewed June 21, 2023

    Got a loan on June 7th 2022- the loan was for 14 months. Payable weekly! Before you agree to a loan find out how many weeks they consider in a month. Credibly sees 5 weeks per month which means you are paying more than 14 months! In 2020, 2021, 2022 and 2023 only 4 months out of the year have 5 weeks. Sounds unfair to me. In 2024 there will be 5 months that have 5 weeks in it! So be prepared! Good Luck. I’m almost done & will not repeat that mistake. They also charge you $775 origination fee to take your money oh and $50 each month they withdraw from you to boot. A girl trying to Peter & Paul.

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    Credibly
    Response from Credibly

    Hi Irene, thank you for taking the time to leave us feedback on your experience. The weeks you are referring to include days from both months. We looked into your account and saw that there were no additional charges made and that you only paid for the days included in that week. If you have additional concerns, please contact your sales representative or contact Credibly's customer service department at customerservice@credibly.com.

    TechRefunds & PayoutsMaintenanceStaffBillingLoan ProcessRates

    Reviewed Sept. 9, 2022

    I received a Small Business Loan through another company from them at 60 percent interest. I was having to pay $110 everyday to them. I made it through 6 months with no concerns but my business plummeted from Covid. In January, when I went to contact them about my account to ask to have my payment decreased, I discovered they had breached contract by collecting payment on a Saturday in January and a holiday as well. The following Monday they collected a payment on President's day. Of course, both payments were in presentments Saturday and Monday. Tuesday morning they posted because the bank was closed Saturday and Monday. I immediately put a stop payment on their collections.

    We went back and forth all of January and February before they posted a judgement against me with the state of Arizona where I do not live or do business. I was in the throws of Covid sludge and was not even given an address by the state to tell me where to send my info to prove their breach of contract and harassment of me. Because of this, the state ruled in their favor and tried to garnish monies from the same checking account. My bank went to bat for me and told them they could garnish nothing since they had two pieces of information including the account name incorrect. They filed a UCC with My state against me even though they were shut down on collection. This business only cares about money and will not work things out with their clients! DO NOT DO BUSINESS WITH THEM!!!!

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    Credibly
    Response from Credibly

    Hi Jennifer, we have no record of collecting payments on those days mentioned and you refused to provide the documents showing us this to be true. We attempted to work with you on lowering your payments but you demanded an even lower monthly payment than what we could offer and proceeded to retain an attorney. You also have not provided us with contact information for this attorney so that we could resolve this matter and we were forced to take legal action for your breach of contract.

    Customer ServiceStaffLoan Process

    Reviewed Feb. 12, 2022

    I applied online and was declined. Someone by the name of Cecil called me and promised that he would help me obtain a loan from Credibly that he worked for the company. Even though, I told this man that I had an already approved loan but wasn't too impressed with its payback offer, he told me to cancel the loan and promised that he must get me approved with his company. I went ahead and did as he asked. He asked me for more documents and I went ahead to forward him more documents. At the end, it so happened that he couldn't fulfill his promises and started sending all my calls to his voice-mail. Afterwards, I received an email asking me to fill out an application for a loan pre-qualification from this same man. I was in shock, didn't know this level of unprofessionalism existed. Please don't waste your time with this company. A complete waste of time. Move on to other companies.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 30, 2021

    I read the bad reviews but I still submitted a loan to Credibly….. Rob ** was completely unprofessional and handling my application. He did not communicate anything. I had to text him and ask him what was going on and when I did he told me that they had denied my loan because there was only one deposit per month, but that isn’t true. There’s actually a minimum of two deposits and I asked him why they didn’t consider that and he did. Again stated that there is only one deposit for the same amount. Apparently he cannot read a bank statement and he should not be working in a lending institution.

    I asked for the name and contact for his supervisor instead he gives me the call center, so of course I can’t really contact Chad, his manager. We need to step it up and get these people fired seriously, there’s nothing like someone wasting your entire week erroneously and then sending you a rejection letter because they can’t read your bank statement that clearly has more than one deposit.

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    Coverage

    Reviewed Nov. 12, 2020

    They will tell you they can fund your business, after knowing the details of your company, financial picture, and credit. Then, they will decline you for the same things you already told them and they said were well within the underwriting parameters for an approval. Waste of time, and effort.

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    Customer ServiceSales & MarketingLoan Process

    Reviewed May 28, 2020

    #Credibly cancelled all the loans that were being processed thru #LibertyBank then thru #Celticbank and I only found out by a #Celticbank insider per email from **. Nothing connects all 3 Companies, I saw thru my spam that #Liberty and #celticbank were connected. This email went on May 21, 2020. The Applicants got Nothing, Nada, Zip. #ClassAction #LibertyBank #CompletelyScrewed #CARESAct #AttorneyGeneralOfOhio #AttorneyGeneralofNewYork #Uncredibly #NoCredibly #LawSuit #ThisIsWhyPublicHatesBanks

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    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed May 20, 2020

    Almost no customer service. I waited for 3 weeks for an update on the application for PPP. They outsourced it to a different service, which outsourced it to a different service, which denied my loan information. It turns out my monthly payroll was too low to be considered by this service, so it was a complete waste of time. 0/10. Do not recommend.

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    Customer ServiceLoan ProcessRatesHonesty & Transparency

    Reviewed April 11, 2020

    Moe Ghani CEO, whatever, is dishonest. He makes promises he can't keep. I had 3 days to cancel a loan and I was on my way to the bank to cancel. He told me he would look like a real ** (you fill in the symbols) if I did and give it a few months and he would make things right. He never did. He said he could get me a better loan, not interested. Now during this crisis they've drained my account and keep trying to get more and are sending me threatening emails. Avoid this company, they are not good, BEWARE!!

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    Customer ServiceStaff

    Reviewed April 9, 2019

    I was contacted several times by Dante ** from this company regarding a business loan. He was so rude and offensive that I asked to speak to his supervisor & his sarcastic answer was, "good and while you are at it you can tell him I said hi". He put me on hold and then hung up on me. I called him back and he just would pick up and hang up, but is continuing to text me about a loan deal! None of the phone numbers to Credibly's business work, they all just ring with no answer. I tried contacting Ryan Rosett or Edan King who are the Co-CEO's of the company but they are unreachable. The company name should be Scamily not Credibly!

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    Customer ServiceStaff

    Reviewed Nov. 15, 2018

    This company, Credibly, offered me a 60% APR loan over 6 months for my company! Are these guys for real? This is extortion. Terrible experience also with Nathan the "senior loan officer". Very arrogant on the phone and really not caring at all about the business. Stay away!

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    Verified purchase
    Customer ServiceContract & TermsStaffProcess

    Reviewed Nov. 29, 2017

    Credibly is a terrible company. They are vague, their process is questionable, and they don't care about their clients at all. They don't explain the process: how much you will be paying, how often, at what rate - until you are at the end of the process. This is not a credible company. They use vague terms, like 19:1, and when you ask about what it means, they are condescending and vague. In addition, they don't tell you that you will pay DAILY until the end of the signing process.

    Their customer service (Matt and Andrew) are rude, careless, and unprofessional. When I reported this to a manager (Paul) he did nothing. This is not a company you want to support because they just want to take advantage of you and not provide the support a small business needs when you have questions. I got out of my contract ASAP because it all seems very suspicious (no one calls you back or responds to email unless you stay on it for days). They are unethical - they should be called Uncredibly.

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    Customer ServicePriceOnline & AppStaff

    Reviewed July 15, 2016

    Good service. The people there are very helpful and friendly. I would recommend the service to anyone looking to get a loan in the future. They listen to you and cater to your needs. Great people. The app was really easy to fill out. It was basic questions without all the extras you don't need. Short and simple which is always nice. The rates were not bad at all. They are very reasonable and affordable. I would recommend it to anyone and to everyone's looking to apply. Online is really great. You can find everything you're looking for on there by yourself without having to call someone and it's open 24/7 which is great.

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    Contract & TermsPriceOnline & AppReliability

    Reviewed July 14, 2016

    The loaners helped all through the application, all the way until the contract was signed. They help me understand the key factors of the loan I was getting. The application was very well detailed, the application wasn't hard to finish. It was successful on getting me applied and strike a deal, with the details outlined in my application, and get what I wanted. The rates and terms were ideal for my type of business loan and it was good terms that allows me to pay when I want. The terms and conditions were made clear and explained so that I wouldn't be surprised or get something unexpected. The online tools that were given to me show me the interest rates that my loan comes with, and makes it easier to follow with my payments. The tools are very efficient and reliable.

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    Contract & TermsStaff

    Reviewed July 13, 2016

    Their representatives are always polite and friendly. I first went online to apply for an application. It only took about an hour. The questions tend to be pretty simple although I did have to look up some of my financial history beforehand. The rates were a little below average which Is why I choose to do business with them. The terms were pretty standard and very agreeable. The online tools were normal. They were a bit confusing at first but after a while I got the hang of it. Then I found the tools very helpful in determining my investment needs.

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    Contract & TermsOnline & AppStaff

    Reviewed July 12, 2016

    I have applied but I've been rejected. The customer support were very helpful and try to get me in. I am happy with the customer support. It's kind of difficult to figure out how the app works and it took me some time and several calls to the customer support to get the hang of. The terms are very, very strict and can't apply for everyone. I had to do a lot in order to be accepted and I have to fill a lot of forms. The online tools is quite helpful but sort of difficult to deal with. They need to make it applies more for everyone that uses the online tools.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed July 8, 2016

    They were very helpful and fast. They are very professional. I applied for a loan and received an answer in less than a week. They answered every and all questions I had. I put in an application online. It took about an hour to completely fill out. When I had questions I had a chat that helped me. I scanned all of my information to my computer and attached it to my application. Their terms and very straight forward and how long you have to pay back is a usual amount. Their rates are a little higher than others but, they accept more applications than most. Their online tools are very useful. There is a calculator that will calculate your payments with their rates and it is great. They have a live chat so if you need help they are there.

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    Credibly Company Information

    Company Name:
    Credibly
    Year Founded:
    2010
    Address:
    25200 Telegraph Rd. #350
    City:
    Southfield
    State/Province:
    MI
    Postal Code:
    48033
    Country:
    United States
    Website:
    www.credibly.com