Credibly

Credibly Reviews

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About Credibly

Credibly is a financial service provider focused on small to medium-sized business loans. Founded as Retail Capital, the company now offers a variety of loan types, including working capital loans, merchant cash advances and more. Credibly stands out for its fast funding, serving over 30,000 businesses with over $2 billion in financing.

    Pros & Cons

    Pros
    • Lenient credit score requirements
    • Serves a wide range of industries
    • Receive funds in as little as 24 hours
    • Variety of loan products
    • Simple application process
    Cons
    • Factor rate model may confuse some
    • Not ideal for startups
    • Requires at least $15,000 in monthly income

    Credibly Reviews

    Stars Rating

    • 15%
    • 34%
    • 19%
    • 1%
    • 32%

    Popular Mentions

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      How do I know I can trust these reviews about Credibly?
      • 4,479,812 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 2 Reviews 10 - 40
      Customer ServiceStaff

      Reviewed Nov. 15, 2018

      This company, Credibly, offered me a 60% APR loan over 6 months for my company! Are these guys for real? This is extortion. Terrible experience also with Nathan the "senior loan officer". Very arrogant on the phone and really not caring at all about the business. Stay away!

      Verified purchase
      Customer ServiceContract & TermsStaffProcess

      Reviewed Nov. 29, 2017

      Credibly is a terrible company. They are vague, their process is questionable, and they don't care about their clients at all. They don't explain the process: how much you will be paying, how often, at what rate - until you are at the end of the process. This is not a credible company. They use vague terms, like 19:1, and when you ask about what it means, they are condescending and vague. In addition, they don't tell you that you will pay DAILY until the end of the signing process.

      Their customer service (Matt and Andrew) are rude, careless, and unprofessional. When I reported this to a manager (Paul) he did nothing. This is not a company you want to support because they just want to take advantage of you and not provide the support a small business needs when you have questions. I got out of my contract ASAP because it all seems very suspicious (no one calls you back or responds to email unless you stay on it for days). They are unethical - they should be called Uncredibly.

      Customer ServicePriceOnline & AppStaff

      Reviewed July 15, 2016

      Good service. The people there are very helpful and friendly. I would recommend the service to anyone looking to get a loan in the future. They listen to you and cater to your needs. Great people. The app was really easy to fill out. It was basic questions without all the extras you don't need. Short and simple which is always nice. The rates were not bad at all. They are very reasonable and affordable. I would recommend it to anyone and to everyone's looking to apply. Online is really great. You can find everything you're looking for on there by yourself without having to call someone and it's open 24/7 which is great.

      Contract & TermsPriceOnline & AppReliability

      Reviewed July 14, 2016

      The loaners helped all through the application, all the way until the contract was signed. They help me understand the key factors of the loan I was getting. The application was very well detailed, the application wasn't hard to finish. It was successful on getting me applied and strike a deal, with the details outlined in my application, and get what I wanted. The rates and terms were ideal for my type of business loan and it was good terms that allows me to pay when I want. The terms and conditions were made clear and explained so that I wouldn't be surprised or get something unexpected. The online tools that were given to me show me the interest rates that my loan comes with, and makes it easier to follow with my payments. The tools are very efficient and reliable.

      Contract & TermsStaff

      Reviewed July 13, 2016

      Their representatives are always polite and friendly. I first went online to apply for an application. It only took about an hour. The questions tend to be pretty simple although I did have to look up some of my financial history beforehand. The rates were a little below average which Is why I choose to do business with them. The terms were pretty standard and very agreeable. The online tools were normal. They were a bit confusing at first but after a while I got the hang of it. Then I found the tools very helpful in determining my investment needs.

      Contract & TermsOnline & AppStaff

      Reviewed July 12, 2016

      I have applied but I've been rejected. The customer support were very helpful and try to get me in. I am happy with the customer support. It's kind of difficult to figure out how the app works and it took me some time and several calls to the customer support to get the hang of. The terms are very, very strict and can't apply for everyone. I had to do a lot in order to be accepted and I have to fill a lot of forms. The online tools is quite helpful but sort of difficult to deal with. They need to make it applies more for everyone that uses the online tools.

      Customer ServiceContract & TermsPunctuality & SpeedStaff

      Reviewed July 8, 2016

      They were very helpful and fast. They are very professional. I applied for a loan and received an answer in less than a week. They answered every and all questions I had. I put in an application online. It took about an hour to completely fill out. When I had questions I had a chat that helped me. I scanned all of my information to my computer and attached it to my application. Their terms and very straight forward and how long you have to pay back is a usual amount. Their rates are a little higher than others but, they accept more applications than most. Their online tools are very useful. There is a calculator that will calculate your payments with their rates and it is great. They have a live chat so if you need help they are there.

      Customer ServicePrice

      Reviewed July 5, 2016

      Interest rates are reasonable. I got pretty much what I needed and paying back is not breaking my bank. I am very satisfied with customer service and I definitely recommend them for your business. It was simple. I chose to call them myself and have someone help me through the application process, but in the end I realized I could have easily done it myself. I am glad I called though because it turned out nice. There is as much fine print as any other brand for business loans, but I haven't run into any complications yet and I don't forsee any in the future!

      Contract & TermsOnline & App

      Reviewed July 4, 2016

      My experience with this company is that it provided me with the best rates as well as providing me with great service. When you want good customer support, turn to the experts. The application process is second-to-none, because it takes you a few minutes to apply. Applying for a loan has never been easier than this. The rates and terms are very simple, and provide me with a lending experience like no other. If there was not anything like this, I would not choose this company. The online tools they have me are the best tools to use. A lot of lending companies have this, but these online tools provided are the best in the world. It makes no difference at all.

      Customer ServicePrice

      Reviewed July 3, 2016

      They don't mind a raise in your interest rate at all even when you call them to make a payment even though I didn't receive a bill for months. It was your typical loan and the man working with me on getting my loan was great. Could have went and watched a ball game or a beer with him. But after getting my loan it was all bad from that point on let me tell you. My rates and term were just what I wanted so I thought. Then I don't get a bill and my rate more than doubled because I do not know what to pay them. There was two amounts listed in my loan for first payment both a lot lower than what they claim it is. Don't even try to call. You get automated after automated lines over over for hours on end.

      Customer Service

      Reviewed June 26, 2016

      Very good rates for the customers services and very good attention from the statement and very easy communication with the service and good satisfied with their services machine. Very good online tools for the customers services and very good attention from the statement and very easy communication with the service and good satisfied with their services machine.

      Customer ServiceContract & TermsPunctuality & SpeedProcess

      Reviewed June 25, 2016

      It was fine but not as good as I expected. They were fast in terms of responding but they didn't have the right answer and sometimes it was slow progress so it was fine. It had right time and the process was a little easy but some of the questions were a little not out of the term but it was ok as far as process and it wasn't slow. Its rates weren't that good as well as its terms. They had poor rate and the terms were a little bad than I was expecting. Some terms weren't ok with me. Online tools were really good. Fast speed. No problem on nothing. Getting it ready was really easy. Didn't had to start over and over like in other online pages. They have good online service.

      Contract & TermsPunctuality & SpeedOnline & AppStaffEase of Use

      Reviewed June 24, 2016

      Customer support was very helpful and knowledgeable. They were nice and explained things well. The experience was good. Loan officer was very thorough. The application process was easy and quick and I didn't have any problems applying online. The loan came through quickly without much hassle and all staff were helpful with concerns. The terms could have been better. We wanted a longer term but didn't qualify. The rates were good for this type of credit company. They could have been better but for an online company they were decent. The online tools were extremely helpful and versatile. The site was easy to navigate and I didn't have any problems trying to figure out the site.

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      Credibly Company Information

      Company Name:
      Credibly
      Year Founded:
      2010
      Address:
      25200 Telegraph Rd. #350
      City:
      Southfield
      State/Province:
      MI
      Postal Code:
      48033
      Country:
      United States
      Website:
      www.credibly.com