Transport Masters USA Reviews

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About Transport Masters USA

Transport Masters USA is a nationwide car transport service that offers fast, reliable vehicle shipping. The veteran-owned company has safely transported more than 120,000 vehicles. Its experienced service professionals help keep the process stress-free, and there’s a live tracking feature for added peace of mind. The company works with over 17,500 certified transporters. Price quotes from Transport Masters USA include insurance coverage, and no upfront payment is required.

Pros
  • Ships to 50 states, Puerto Rico and the Caribbean
  • Transports specialty vehicles
  • Live tracking during transport
  • $0 upfront payment
Cons
  • No price range given online
  • Must provide contact info for online calculator

Helpful Reviews

Boynton Beach, FL
Verified purchase
Transport Masters got back to me and gave a quote right away. It was reasonable and very accurate. It wasn’t off by much at all. They brought us from Massachusetts to Florida and ...

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Casselberry, FL
Verified purchase
The rep I worked with was really informative and worked with me how to get from point A to point B as quick as possible. Also, the quote was well below market value and it was pre...

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Insights from 178 recent reviews of Transport Masters USA

We used sentence-by-sentence statistical analysis to decode 178 Transport Masters USA reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of Transport Masters USA.

Transport Masters USA staff reviews

The 68 recent Transport Masters USA reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 90% of those customers were happy or satisfied, ranking Transport Masters eighth among car shipping companies on our site.

Positive reviewers told us their drivers provided true door-to-door service in an efficient and safe manner.

A few negative reviewers felt that their drivers’ carelessness led to damage. With any auto transporter, we recommend you carefully document the condition of the vehicle before and after shipping, and follow up with the carrier and broker companies immediately if you find damage.

Transport Masters USA customer service reviews

Transport Masters USA ranks eighth in customer service among auto transporters on our site: 84% of 37 recent reviewers were happy or satisfied with the support and responsiveness of the company’s customer service reps.

Reviewers often described company reps who were helpful and willing to be flexible to meet customers’ needs. However, some reviewers noted inconsistent communication from Transport Masters, an issue that was especially pronounced in a few negative reviews.

“The communication with Transport Masters was a little sloppy. … Eventually, they found somebody to transport my vehicle, and that's when the communication fell down, because they forgot to tell me they were coming. I looked out the window, and there they were with my vehicle,” said Kirk from Treadway, Tennessee.

Transport Masters USA punctuality & speed reviews

Of 28 recent Transport Masters USA reviewers who talked about punctuality and speed, 79% were satisfied or happy with the timeliness of their car shipping experience. That ranks the company tenth among auto transporters on our site.

While many reviewers reported that their vehicles were delivered right on time, a few were disappointed by long delays in pickup and delivery with little to no communication. If you use Transport Masters to ship your car, we suggest you regularly check in with your agent and driver to stay updated about the evolving ETA.

Transport Masters USA price reviews

45 recent reviews of Transport Masters USA mentioned price. Positive reviewers frequently described the price as reasonable and competitive, and some said the quoted cost was very close to the final bill.

A few reviewers, like a reviewer  from Covington, Georgia, told us that the final cost was higher than their original quote, though it wasn’t always a dealbreaker. “The original quote was a couple hundred dollars off because of the size of the truck when they actually got there. But the transport was quicker than they said it would take,” the reviewer said.

Before you book with any car shipping company, make sure you understand whether you’re agreeing to a fixed price or an estimated quote.

Ultimately, 93% of recent reviewers who mentioned price were happy or satisfied, ranking Transport Masters ninth among auto transport companies on our site.

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Transport Masters USA Reviews

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    How do I know I can trust these reviews about Transport Masters USA?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    PriceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Oct. 7, 2025

    Low ball prices that No driver will transport your car for. They lie and lead you on. Horrible experience!!! They did finally give my deposit back after having to threaten them. Would not recommend to my worst enemy.

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    TechRefunds & PayoutsStaff

    Reviewed Aug. 18, 2025

    Agreed to $1313 contract. Truck driver picked up wrong vehicle. Got pulled over for theft.🤣 When I asked for a refund he said, Yes sir, and refunded me the truckers portion but kept the brokers fee. Avoid like the plague.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTransparencyHonesty & Transparency

      Reviewed July 16, 2025

      They are the ABSOLUTE WORST. I’m sharing it to help others avoid the mess I encountered when using Transport Motors with my vehicle shipment. I received a signed and emailed quote from Transport Motors for $1,125 to transport my car from Portland to Houston. That quote was documented, signed and agreed upon in writing from Riley **. But the day before pickup, they raised the cost to $1,300, with no valid explanation and ghosted me when I tried to reach out about the scheduling. Reluctantly, I had to proceed to avoid delays. Then came the final blow: upon delivery in Houston, I was told—without prior warning or formal documentation—that I owed an additional $150 on site, bringing the total to $1,450, nearly **30% higher** than the original agreed cost.

      Transport Motors outsourced the service to West Coast Auto Transport Service Inc., yet neither company took ownership of these shady practices. They were rude, dishonest and inattentive, all the reviews that have been written are spot on. If you’re considering this company, - DON'T. Their bait-and-switch tactics are ridiculous and will cost you so much more in the long term.

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      Customer ServiceBilling

      Reviewed July 1, 2025

      My car pickup was delayed by a day. When Sohaib ** picked up my vehicle on Saturday evening (6/28), it had no scratches or damage — I had only owned the car for one month. However, the car was delivered with scratches down to the metal, along with several minor surface scratches. I reached out to a man named Dave, whom I had been in contact with throughout the process, but he declined my calls.

      When I spoke with Sohaib **, he denied any responsibility. He claimed his only job was to transport the vehicle from point A to point B, and he was not liable for any damages, even after I sent him videos and pictures showing the damage. He also falsely claimed to have performed an inspection at drop-off. However, he sent the broker a Bill of Lading (BOL) stating there were no damages. I’m extremely frustrated. I just bought this car and chose to have it shipped, thinking it would be the safest option. Now I’m left with a damaged vehicle that I still have to make payments on. This is completely unacceptable and reflects very poor customer service.

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      Customer ServiceTechPricePunctuality & SpeedTimeliness

      Reviewed June 13, 2025

      Initial contact was good, but as day of shipment got close there was no response at all. Took 3 days to get a hold of someone Only to be told I they needed more money. Cancelled contract, charged later for $245.

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      Verified purchase
      Customer ServicePriceRefunds & Payouts

      Reviewed June 13, 2025

      Charged me..they won't refund and they were unable to secure transport in timeframe promised. Joseph is person I dealt with. As far as I am concerned. They stole money and won't return monies. I had other persons deliver vehicle. Do not use Transport Masters. Terrible service and rude. Then ghosting and won't refund.

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      CoverageMaintenance

      Reviewed June 3, 2025

      Do not do any business with this company. Very bad and I will do whatever I can do so they never get any business. Roped me of and damaged my car and didn’t take any responsibility to fix it. Remember what goes around comes around.

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      Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

      Reviewed May 28, 2025

      In March of 2025, I needed to ship a motorcycle to CA from WI. Ater getting a few different quotes from various shippers, I decided that Transport Masters best fit my needs. They (someone Transport Masters hired) picked up the motorcycle and asked for a credit card to pay for the shipping, which is the way I wanted to pay. Without getting a receipt (shame on me), I assumed the whole quoted price of $600 was charged. When the motorcycle arrived in CA, the truck driver and his woman told the recipient that he owed $600, payable only VIA Zell. My friend, the recipient, couldn't immediately get ahold of me by phone, so he paid the fee because the driver wouldn't give him the key unless he paid.

      More than a month later, when going over my credit card statement, I realized that I was charged $258.50 on the day of pickup, and the other end charged $600, totaling $858.50 for a $6000 quote. My next call to Joseph at Transport Masters had him telling me to work it out with the trucker because he overcharged me. After looking through my texts from the day of pick up, I found the text from the driver. After a lengthy, heated textversation with him, he blamed the broker Transport Masters, and said not to contact him again and "good bye".

      After many unreturned phone calls to Joseph at Transport Masters, I finally got his attention. He told me that the contract reads that they can "upcharge" the customer up to 1.5% additional if they cannot find a shipper for the quoted price. I argued that the quoted price is THE quoted price and that if the price needs to be adjusted, that the customer needs to ok it. He basically told me to get bent and hung up on me. I have a call in to Laymon, the owner, but have not heard back from him. Please steer clear of this company. Jim

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      Staff

      Reviewed April 26, 2025

      Mike ripped me off by not giving me credit for my deposit upon arrival of my slingshot. I had to pay the driver the entire balance in order for him to release it. I have tried to contact the owner without success.

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      Customer ServiceSales & MarketingPriceStaffBillingRates

      Reviewed April 18, 2025

      Beware of Transport Masters LLC. Negotiated price over phone, but they changed it after dispatching to carrier and telling you the pickup date. Felt forced to accept new price to avoid delays. What they won't explicitly tell you is that it's on top of the $150 deposit fee they've already taken on your credit card. Deceptive practices, 1 star. PJ ** was the salesperson responsible for this.

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        Transport Masters FAQ

        What is Transport Masters USA?

        Transport Masters USA is a freight company specializing in auto transportation. It’s registered with the U.S. Department of Transportation and utilizes a network of qualified shippers to relocate all types of vehicles. The company provides customized price quotes to individuals and businesses. The quote includes liability coverage. If you prefer full insurance protection, you can add it on.

        Transport Masters USA works with shippers offering both open and enclosed transport. A shipping advisor can help you determine which is best for your vehicle.

        How does Transport Masters USA work?

        Transport Masters USA utilizes a three-step process to move your vehicle:

        1. Obtain a quote and confirm your order: Since the cost of transporting a vehicle depends on so many factors, you’ll need to provide the company with some basic information to receive a custom quote.
        2. Schedule pickup: You’ll work with a qualified driver to schedule a pickup day. You’ll also do a pre-move vehicle inspection and sign a bill of lading. Once the car is en route, you can track its location.
        3. Receive your vehicle: Once it arrives at its new home, you must check your car for any damage. After you sign the paperwork, you’re charged for the transport.

        Here are a few additional tips for a smooth experience with Transport Masters:

        • You can keep a limited number of personal items in your vehicle during transport. The weight of your items must be 100 pounds or less, and everything must be secured in suitcases or boxes in the back seat or trunk. However, please note that personal belongings are not covered by the transport insurance included in your quote.
        • The company requires an adult to be present at pickup and delivery. This person accepts or provides the keys and signs the initial and final inspection reports. You can select anyone you trust for this responsibility.
        • Every price quote includes basic liability coverage. If you prefer comprehensive insurance, you can pay for a different level of coverage. You can also check with your insurance company; some provide coverage during transport.
        How much does Transport Masters USA cost?

        Since the price of moving a vehicle varies, Transport Masters USA requires you to submit information for a personalized quote. To see how much your move will cost, call and speak to an advisor. If you make the call, you can qualify for up to 20% off.

        You can also submit your information online. You’ll need to provide:

        • Pickup and delivery ZIP codes
        • Vehicle year, make and model
        • Name, phone number and email address

        Once you submit the information, the company contacts you with a quote. The price of your move varies based on factors such as:

        • Distance
        • Type of vehicle
        • Whether or not your vehicle runs
        • Type of service you’re requesting
        • Discounts you may qualify for

        As an example, as of the publishing date, the estimate to move a 2018 Dodge Grand Caravan long-distance (1,800 miles) was $1,950 in an open trailer.

        What are Transport Masters USA shipping options?

        Transport Masters USA provides various transport services, including the following:

        • Door-to-door transport: The company picks up and delivers your vehicle as close to your door as possible. In case of a size or accessibility restriction, you may need to meet the truck at a nearby location.
        • Open carrier transport: This common, economical mode of transport means your car gets loaded onto an open trailer for its journey. It’ll likely be joined by many other vehicles.
        • Enclosed carrier transport: If your vehicle needs special protection, the company also offers enclosed transport. Your car gets loaded into an enclosed trailer, where it’s more protected during the move. However, this type of service costs more.
        • Cross-country auto shipping: If you need to move your vehicle internationally, Transport Masters USA can help. It provides door-to-door or terminal-to-terminal pickup and delivery. This service should be booked in advance, if possible.
        • Seasonal relocation: If you’re a snowbird, the company can help move your vehicle back and forth between your summer and winter homes, allowing you to fly and avoid the stress of driving.
        • Military auto transport: The company has experience with the tight turnarounds many military relocations require. It’ll work with you to schedule your PCS orders as quickly as possible. Military discounts are available.
        • College transport: Need to get a car to campus so you have your own transportation? The company’s affordable pricing plans make this move more attainable for college students.

        In addition, the company offers specialized moves, including:

        • Oversize vehicles: Transport Masters USA handles vehicles of all sizes and can arrange the shipment of large vehicles, such as construction equipment, boats or RVs. Its team of heavy hauling specialists can ensure your large vehicle arrives unscathed.
        • Alaska or Hawaii: Transports are not limited to the lower 48 states.
        • Motorcycles: The company has a specialized platform dedicated to moving motorcycles of all kinds.
        • Puerto Rico and the Caribbean: Arrange for port-to-port or door-to-door service between the U.S. and these tropical islands.

        Transport Masters USA also offers services for business. These include:

        • Dealer and auction transports: Whether your company needs to move a couple of cars or your entire inventory, Transport Masters USA can help. It also ships to and from auctions.
        • Fleet shipping: The company’s experienced team can handle the logistics of moving your whole fleet from one place to another.
        • Corporate relocation: Transport Masters USA is a one-stop solution when it comes to moving vehicles. It’ll help make your corporate move less stressful.
        Where is Transport Masters USA available?

        Transport Masters USA can ship a vehicle anywhere in the United States, including Alaska and Hawaii. The company also offers auto transport to and from Puerto Rico and the Caribbean.

        Is Transport Masters USA a broker or carrier?

        Transport Masters is an auto transport broker, which means they work with a preferred network of transport companies to ensure your vehicle or fleet is shipped safely and efficiently to its destination.

        Is Transport Masters USA legit?

        Transport Masters USA is a fully licensed broker with over 15 years of experience in the auto shipping industry. The company’s dedication to customer support is a plus, as is its $0 upfront payment. Its extensive network of shippers means you can move just about any type of vehicle from one place to another. However, the quote process takes time, and you must provide personal information to receive an estimate.

        Still have questions?

        Transport Masters USA Company Information

        Company Name:
        Transport Masters USA
        City:
        Lauderdale Lakes
        State/Province:
        FL
        Postal Code:
        33319
        Country:
        United States
        Website:
        transportmasters.net