Transport Masters USA

Transport Masters was fantastic. The driver was excellent. The gentleman that answered the phone was super nice. He offered me discounts. I asked if they had a student discount because my daughter is a student and I was transporting her car. He also asked if we had any veterans in the family. My father is a veteran. He offered us a veteran’s discount. It was still a bit higher than other companies, money-wise, but they have good reviews.

My son had an emergency breakdown quite a distance from home. I did a Google search and Transport Masters popped up. I called the number and we were on our way. That was simple. I used them to ship the 3/4 ton Dodge van over 700 miles. I talked to quite a few people. There were three people before the dispatch guy and then there were three people after him. It went well but it just seemed like there was a lot of middlemen in it. I felt bad for the dispatcher because they took a cut on their pay because the actual driver team asked for more money. The driver had held them to ransom. But that's between them and the dispatcher.

I have a classic car and I wasn't sure it would make the trip so I wanted to truck it to our new location. It was about a nine-hour drive in a car. I looked up “10 best, most trusted transport,” and Transport Masters was number one in this area so I chose them. I wanted to go with the best because it's a very treasured car.

The pickup and delivery went fantastic. It was so smooth. It's a ‘64 Corvette and I wanted it to be in an enclosed carrier and I wanted it to be a single car carrier. The driver did a great job. He met the gentleman who is my mechanic in Colorado, and my mechanic called me and he said, “I like this kid. He's a good kid.” Because he said, “If I don't like the person or if I don't like the transport that they've got, I'm not releasing the car.” It's a $100,000 car. I've had it since I was 16, and I'm 69 years old now. It was supposed to be a three-day delivery. He brought it and he was here the next day.

Shipping with them was good. There were delays getting my car shipped but they kept me informed. The rep gave very good advice and the quote was better so I was happy with that.The only downside was that the vehicle got stuck in a port in Charleston because it needed a TWIC card in order to get in the port. That was a homeland security thing. It was stuck there for two weeks because I couldn't find a driver to pick it up. I originally thought that the driver was gonna charge $500 to get it from Charleston to Nashville. But then, I ended up spending $800 trying to get a guy, and then paying another guy $100 to get him into the port. Other than that, the car arrived as it should. I was happy with the service.

They came, looked at the car, talked to me and my uncle, and then put it on there. I wasn't here when they dropped it off. My dad was. But everything was good. They were very helpful. The quote was okay. But they gave my mom a different quote than the one they gave me. There was a $100 difference. I would have liked the original quote, but it was fine.

When I originally talked to the person on the phone, she seemed very nice and brought up a lot of good things that I thought were great. She said, "We could have your car there in 10 to 15 days." I said, "You could have my car there in 10 to 15 days?" She said, "Yes. It wouldn't take that long." I checked on the other places and they all said they were about a month out to get the car. So, I called back Transport Masters and the rep said she had me prepay. So I prepaid and I was trying to get the car over and there was always a hiccup. They said, "Well, they're not ready. The system's down. They can't take your car just yet." So, several days went out and, finally, the computers came up supposedly. The rep told me that I could take my car in.

Nextiva is an excellent app, you have multiple options to get control of your production, you can make calls, send text messages, receive and send files, and of course, you can use it on your phone or your pc.

All went well. The rep gave me a quote and he was on top of my move. He scheduled everything well. A mover did an inspection of the car and took some pictures. I got my car sooner than I expected. The price was very fair for the quality of service.

The driver was very kind. The car was scheduled to be dropped off the day after I was flying in, but he said that they were gonna have it at a local shop in town before. I could just stop by at their location and pick it up when I got in from the airport, which was nice. The car was dusty from being outside for a week, but it was effectively the same state as when it was picked up. All in all, my experience with Transport Masters was good.