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I own 2 TomToms with lifetime maps. Just found out my older one is no longer supported by TOMTOM. It operates well but TomTom no longer supports map upgrades as advertised when I bought it. I would go with Garmin if you are considering a navigation device. I have owned Garmins in the past and have never been told by them that my device is no longer supported.
I wasted 2 hours trying to find a way to deal with the voice control not working. It says it won't work in selected country, the US. I wasn't able to find a phone number, email or anyway to contact the company. Just rerouted over and over to never-land. I bought this TomTom, Via 1350 because I had had TomTom One for over 10 years before it died and loved it. I will not buy another TomTom. I don't support companies that sell products especially with a warranty and then make it impossible to get help. Purchased in November from Amazon.
I purchased a TomTom car navigation with a lifetime update of maps. When I went to update the latest map, it wouldn't fit. Then it said, "No longer supported, but put your email address here and we will offer you 30% off a new one". I never received an email. Did it again, again, no email. I called customer support, couldn't understand their English, but I tried very hard. The person explained my device was no longer supported and my "lifetime" purchase of maps has expired. What an oxymoron! I asked for a supervisor, he said, "They won't talk to you about this". I then called back and got another rep that was extremely hard to understand.
I repeated my dilemma, she said she would send me a 25% off coupon code on a new purchase. I said, "Wait, online you offered 30% off, but I'm not getting the email." She said, "Just order it and then call me back with the reference no. And I'll give you 30% off. Or you can download a partial map on your existing nav." I was also told that I received emails telling me my device was no longer supported. Not true. I never received any emails other than new maps. Yet, I immediately received emails of my calls into the support center right away. This company should not be in business. They are deceitful and their service and offers are untruthful. I would NEVER buy a TomTom again.
Purchased the TomTom GPS largely based on the "Free Lifetime Map Updates" feature that was heavily advertised. Now that I need to update the map, TomTom says they no longer support the device and consider its "lifetime" to now be over! Maybe TomTom needs to say "Free 1 Year Map Updates" as opposed to using "Lifetime" in their statement. But then the consumer wouldn't buy their products if they were forced to be honest. TomTom advertising "Lifetime Updates" is a SCAM and they should be prosecuted for SCAMMING the public. Where is our State Attorney General and Public Service Commission? Why is TomTom still being allowed to do business in our State/Country!!! Never purchase TomTom again, and will use all available avenues to make others aware of TomTom's deceptive business practices.
Two years after I bought my START 60 directly from TomTom I tried to conduct another update. However, I could not connect to MyDrive. I contacted TomTom Customer Service and they advised me to reset it to Factory Settings and charge it for 4 hrs. I did both and found out that: my battery is dead and not chargeable anymore, I cannot connect to MyDrive if battery is dead, I lost all updates I've collected over last 2 years. TomTom offered me 25% discount to buy a new device saying that replacement of battery is not recommended. I complained again to TomTom and they have not responded. That's a very poor CS and I'll never buy or recommend TomTom.
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Do not buy a product from this company. I purchased a TomTom GPS for my car and paid a higher price for the lifetime maps update. I just received an email telling me my GPS is now obsolete and to remain current I can buy a new device from TomTom! What a scam. I'm sure glad lifetime doesn't mean my lifetime (or my dog's for that matter). This may not be illegal, but it is certainly highly unethical. Do not believe any guarantees from TomTom, and by all means check out other GPS companies before subjecting yourself to this horrible company.
I purchased a TomTom Via1505M that was supposed to have free lifetime maps. I've had it for 5 years under the best of care and I must admit it served me somewhat OK until yesterday when it lost its mind. I tried to go online and reload/update the maps to get going again but what a miserable 5 hours lost. I used the chat line and a rep contacted me by phone to address the issue and took over my computer (which I sorely kick myself for). Everything was fine with the unit but it would cost me $99.99 USD for a 5 year license or $129.99 lifetime. When I told them I had lifetime free maps I was told the maps were free - however I had to pay a software fee. Also it couldn't get a valid GPS signal. WHAT A PILE OF CRAP! I will never buy TomTom ever again and will tell everyone far and wide that they are a scam. Looking at Garmin but who knows if they are any better. I hate getting screwed over!!!
Purchased a TomTom GO 6200 in Italy for use in Europe. Upon starting up the system in English language the message appeared that for this language there was no computer voice available. I tried German and Dutch with same result. How is it possible that in 2017 a Euro 400 GPS cannot function completely in English??? You have to call the service center (weekdays office hours only), make an account and then they then put the required language voice available for downloading. This is ridiculous, I have returned the system to the shop immediately and replaced by a good old Garmin.
Last year I tried to update my maps using the discount code they sent me. When it didn't work they told me to buy a new device, as it came with unlimited updates. This year, when it didn't work, after 10 days of useless email suggestions, they decided that since they couldn't help me, they'd just deactivate my account. "Please be aware that once the deactivation has taken place, you will no longer be able to access the following: Any of the services you might have bought in the past. Open transactions such as repairs and orders. Your TomTom Discussions user account. It is not possible to reactivate disabled accounts. If you would like to register a new account in the future, please do so on our website www.tomtom.com." I'm now wondering if anyone can use the discounts they send out.
After purchasing the TOMTOM, I tried to update the maps on the device. For two years, I continue to get errors and cannot update the maps on my device. I am throwing this GPS away and relying on my cellphone for navigation. I would always use this device and found it worked better than cellphone directions, I even would offer it after others tried to use their phones. I HATE THIS PRODUCT. I HATE THEIR CUSTOMER SUPPORT! I hate their internet website! I HATE THE LACK OF INTUITIVENESS EXHIBITED BY THIS COMPANY! Done!
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