TomTom Portable GPS Reviews

Unfortunately, I didn't read about TomTom until after I began to have problems keeping my 1605M RV GPS up to date. The description stated "free lifetime maps". Not only have they attempted to charge for updates, my model (the RV portion) is no longer listed. They quit offering free updates 6 or 7 months into my ownership. What's worse, they haven't responded to any of my emails but I do get plenty of $99 one year subscription offers. However, the last one was reduced to $25 but there was no mention of my model with the RV designation. This is the most important aspect to my use of a GPS. Fortunately, I purchased it at Costco where I MIGHT be able to return if, however, I don't want to push this poor product off on them. It shouldn't without mention that I haven't seen TomTom in a retail shop for a long time. I would Love to find a means recouping costs from TomTom themselves. HELP!!

We bought a VIA1510M SE on July 1, 2015. It is junk. The main problem is that most of the time the gps doesn't recognize exactly where your vehicle is at. It turns you around all the time and will get you lost. Moreover, the map updates are a joke. Don't waste your time or money.

I have TomTom 600, updates OK for first six months, now nothing will update, free maps if it will let you update. Is this a ploy so we have to pay for updates? Tried reinstalling nothing works. It starts to update, then freezes on 147 seconds. Never buy TomTom again.

First, I have been a TomTom user for many years; was happy with the earlier device. Decided to upgrade to TomTom Go50 and purchased one from BestBuy. The registration/update protocols have changed, requiring the use of "MyDrive Connect". Long story short, I purchased in June of '15 and was immediately unable to register/update the device. Working with TomTom's tech support, we tried repeatedly to troubleshoot.

I have just bought a TomTom and should have been suspicious that a local store was selling at (alleged) half price. My problem is that, try as I may, I cannot register the device and unless I can the promise of free lifetime maps is worthless. I have Windows 7, but this simply freezes halfway through the registration process, and although I faithfully followed TomTom's remedial instructions online I got nowhere. So I trawled the web for help and came across the litany of complaints on this site. I don't intend to contact a call centre in India - assuming I could ever get through, so I've decided to shrug my shoulders and use the device for as long as it works satisfactorily. A customer really shouldn't have to feel this way. I paid 89 pounds sterling, by the way. Caveat emptor indeed.

Trying to put in an address and the screen will not let me type the street name in. Everytime I try to hit the second letter of the street, the screen jumps to the address number. Tried backing out of the screen, turning off the device and it still does the same thing. I purchased the thing TODAY... July 11, 2015. Will try to take it back to Target when I return from a trip next week. Sure cannot use it for the trip I purchased it for.

I purchased a TomTom GPS in France while there, duly registered it and immediately installed TomTom Home on my laptop. I noted that the update reference remained the same and did not change. I also noted that I was travelling on roads that had changed many years previously, yet TomTom wished to take me the old and sometimes no longer existent roads. I reported this to the Support site which became French by default and they informed me that the download was valid. Unhappy with the bad performance I contacted Support in the UK who sent me a link of the up-to-date download and almost immediately I received an email from French support not to load it as it may corrupt my system. I did not download it.

I've loved my TomTom GPS for over 4 years. We're going on a trip this weekend and I thought it would be a good idea to update my maps. WRONG! The worst idea ever. First I paid $79.00 for a year of updates. The software proceeded to backup my gps which took over 2 hours. Then it checked to see if I have enough space and said that there's plenty room. It now deleted everything from my gps and started the update. Another 2 hours plus the update completely stopped and gave me an error - insufficient space and ended. I now have a completely empty gps, no maps at all.

I've had a TomTom for several years and recently attempted to download the updates to which it stated that my device was not recognized, and although I had "Lifetime updates", it repeatedly requested I purchase the update. After some to do, I accepted the fact that maybe my device was outdated, so I purchased a new one. In order for me to get the updated maps, which I found were lacking on the new device, I have been impatiently waiting for the update to complete. The computer shows that estimated completion in 37 minutes (at least I hope it's minutes and not hours). I started this an hour and a half ago... Good devices, very bad software updates.

We always have 2 GPS on hand for family cars. Went thru 5-6 TomTom devices, contacting them after last 2 failed. 2 mos. of horrible CS, wasting time not answering questions or not replying at all. We started having problems that first appeared SEVERAL months ago, probably shortly after we got them, but because we always have two, we didn't notice that was first an intermittent problem that led to their failure.

If I would have known that my 2015 Mazda had TomTom as its GPS I might not have bought the car. I thought that like my Honda, it worked well. I was wrong. The interface is unclear. It came with cameras access for the highway which never worked correctly. There are no camera updates because the company they use went out of business. Their customer service reps are usually difficult to understand, you are on hold forever, etc. I would NEVER buy a TomTom GPS.

Purchased 1605 two years and six months ago at Costco. On 23 May '15, I downloaded new annual maps. During install, a message said all items did not install. Then a message popped up - NO MAPS FOUND. That's the only page I get. My last TOMTOM!

Bought a TomTom 2 yrs ago. Seems ok at first then starts locking up on screens. Hard time finding satellite. Then it just stopped working saying it needed a new map. Got online at tomtom.com. Asked for assistance with customer support but received no help. Purchased software the site recommended. Downloaded but could not download to the GPS. Many errors in the software. After days of attempts to clean up their software and download to unit still would not work. Wrote multiple emails to TomTom. Finally 5 days later I get a response. After many failed attempts requested a refund. TomTom gave me a song and a dance.

Brand new TomTom Start 25. It worked straight out of the box -- and then I tried to update it! Big mistake! 1st I needed to install drivers for it on my laptop -- nightmare. 1.5 hours wasted. Ended up managing to install the drivers through the device manager while none of the software off the TomTom website was up to much. The software seemed to think the TomTom wasn't plugged in, even though it was. Anyway, eventually managed to install the drivers.

Bought TomTom 1505 on March 18, 2015 to travel in USA from Surrey, BC Canadian tire. It could not find common landmarks so we shut it down and used good old Garmin. Got back to Canada and connected to high speed internet to update TomTom and guess what? It wiped out all maps. I connect to their website and it says there are 4 upgrades and when prompted to connect device it says not connected. I connect the GPS and still nothing so I connect another device with TomTom wire and it works fine.

I'm dealing with the exact situation as you. Don't bother with "Customer Service." ** took my call, and handled my emails. He was good as far as response time was concerned. However, he also indicated he knew nothing about the rebate. He indicated he kicked it up to his supervisor after an upset response from me. Latest response was two days ago, indicating I had to use the link "he" provided (I sent the link to him, same as you did) in order to get the rebate. I ALREADY INFORMED THEM I SUBMITTED ALL REQUIRED DOCUMENTATION ON TWO DIFFERENT OCCASIONS!!! This is my first TomTom product - IT WILL BE MY LAST. I will not give up until I get my promised $50. I will continue to share my experience on social media. We should be compensated ABOVE the $50 for our time and aggravation.

This company does not honor a warranty... and customer service that once was superior is no more. I have had three VIA 1535s -- they are thief magnets -- and my simple AT&T cell phone has synced with each one of them. However, after a bit more than two months, the most recent one worked for over two months then started to load the phone, then disconnect, then load, then disconnect, etc. TomTom says my phone is "not compatible" and refuses to repair or replace the phone.

I was given a TomTom rider 5 as a birthday present and am unable to plan or save a route on my computer because this uses tyre but no activation code has been provided. I took the device back to Halfords who did not sort out the problem, but gave me a TomTom phone number. On the 7th April I emailed TomTom and asked for an activation code, I then phone on the 8th, 9th and 10th, still no code. TomTom obviously don't understand customer support, I would never have another TomTom device.

I have two TomTom GPS devices, I feel they work pretty well for in-car navigation. Where TomTom falls down is in their horrible account and software management. When you register a TomTom device it is tied to an email address, and you can only have ONE SINGLE device per email address. So if you end up with more than one TomTom device, guess what - you have to get another email address to link it to! This means creating another account on the TomTom website. Contrast this to Garmin which makes it extremely easy to add multiple devices to your account.

I plugged in my TomTom GPS into its car charger and suddenly I smell a awful smell and see that the device is smoking away. I quickly unplugged it and thanked God I'm still alive. THAT'S WHAT WE CALL A REAL BAD EXPERIENCE. And by the way, I tried contacting the company but I was just going in a circle. They got real bad customer service.

Contacted TOMTOM support. I followed his instructions exactly. Our TOMTOM does not have enough room for the update of lifetime maps, and they know this. They keep us going in circles and hope we will finally give up. Now our TOMTOM says, "No maps to view! We now have a useless piece of electronic equipment. We paid for lifetime maps, but TomTom sure ripped us off. Don't buy a TOMTOM product!

I tried to connected my older model (2 yr old) TomTom to TomTom's update site to update. It appeared to do all it was supposed to until just at the last moment when it stopped and would go no further. The updating wiped out all the maps in the TomTom device! Finally got service techs in India. They couldn't help because of lack of English and having to repeat everything that was said 2 times. Finally they gave up and offered to refund money and give me a 25% coupon to by another TomTom.

Bought a TOMTOM 1505TM GPS in 2011 from Quill. The unit came with a promotional code for lifetime maps with a 90 days limitation, while it said "free". I started to register the code following the "easy" steps. It took me a whole afternoon to get the software installed on my win vista PC, before it said the code could not be registered yet because their website was being built! I gave up, thinking at least it can work without updating maps. But I was wrong, the unit always took minutes to find satellite signal, sometimes half an hour. Then at around 2013, when I took a trip in Houston where I am not familiar and rely totally on the GPS as a foreigner, the GPS failed to work, taking forever to find the satellite. Fortunately a friend with me took her iPhone with her and leaded us home. Getting home, I searched online and found that the TOMTOM system was infected by virus! The company gives a poor service. I just started using GPS software on my pad and will stay away from TOMTOM units unless I see enough improvements.

This unit was a gift. I had previous good experience with another brand so wasn't sure what to expect. I only used it a few times; found it somewhat difficult to operate. The big problem was the map updates. I had a free lifetime map update, or so it said. I have never been able to get it to update in about 3-4 yrs. of trying. Supplied the info that TomTom asked for twice & have had no reply from the company since that time. In the meantime, I had gotten a newer updated PC, so tried the procedure again... with same bad results. I would never ever buy another of their products, though, as I stated, this one was a gift.

Purchased a Go Live 1535 in August 2013. IN Dec 2014 it refused to boot up. Nothing. No screen. Called Tom Tom. Yes. It is out of warranty, but THEY DO NOT REPAIR ANYTHING OUT OF WARRANTY. No repair station or ability to order parts. Seriously? What kind of company does that? After reading all the other complaints, it would seem like these folks are on their way out. Hard to believe that Best Buy and other big companies would even carry the product. Worst case of bad product/no support that I have ever experienced or read about.

In May I paid $75 for a new TomTom VIA 1500 at WalMart. We noticed the "Lifetime Maps" and that was why we bought it, figuring we could keep it up to date. The map literature did NOT state that in order to get the free lifetime maps, you have to activate it with an online account WITHIN 90 DAYS. Now the 90 days is past and I must purchase new maps, at almost the cost of a new device. This is ridiculous! I have not been happy with the TomTom and certainly would not pay anymore money to update or buy another one. I was much happier with my Garmin and it was easier to use. I took the TomTom to Hawaii and from downtown Honolulu, it could not find "Diamond Head State Park" which is a major attraction in that city. It disappointed us on many occasions as we navigated around Oahu. TAKE MY ADVICE AND DON'T BUY A TOMTOM!!!!!

I purchased a Tomtom GO 60 after a good experience with an older unit. It completely stopped working about 2 months after my purchase. I contacted support and they replaced the unit with another unit sealed in a package. It worked about 2 weeks and totally quit. I was sent another unit which quit after 2 days. And now I have the 4th unit in my hands. They saw a problem so they actually upgraded me to GO 600 at no additional cost. It quit working within 2 weeks.

Maps are all messed up. I am unable to rely on accurate directions. I have used my GPS to check its accuracy at times when I've known the directions (straight on 95 S for about 65 miles). The GPS keeps telling me to make a U-turn. Typically it will have me going in circles and results in my never finding the street I am looking for. I have had this problem since day 1. My first GPS was Garmin and I never had trouble with it. I will never recommend TomTom to anyone and I will never keep a TomTom gift given to me, and I will never buy a TomTom anything. I am giving this device a last chance by downloading new maps. This process is taking much too long for my taste and patience. "Several minutes" has turned into a few hours to update.

TomTom should not offer lifetime maps. Updates often crash and at best take forever to install. Poorly run company. A device from them shouldn't have that short a life cycle. Starting to use google maps on my phone.

I was given an older version of TT, the ONE model. It worked fine for a while. My wife and I took a trip to Italy and beforehand downloaded the "updated" map. I am not sure who created this "updated" program but it had the voice directions conflicting with the visual directions. In fact it repeated asked us to turn off of a bridge. It got lost many times. Fortunately for us we knew where we were going and followed the road signs. We began to trust a map over this program. We spent a lot of money for a new map and all we did was donate money to TomTom... we got nothing in return unless you count frustration as a by-product. Never again. Time to look for a competent company and product.

Just purchased a new Tomtom via 135 of eBay. Once I got it home to update via PC Tomtom can't download lifetime maps because gone over 90 days and got to pay for the maps. Never have a Tomtom again so I'm trying to get refund via eBay.

Not Refunding Money. June 20, 2014, I was charged $56 (PayPal) to update TomTom. Then informed couldn't be done. Called TomTom immediately "might take 72 hours." June 25, I called back "it might take 10 days." July 29, I called back "but it might take five days."

My TomTom worked fine for three years. I decided I needed to update maps since it had been a while, maybe a year or two. After the update the device froze at the TomTom icon load page. (I think the update was interrupted by my computer going into hibernation.) No matter how many updates, reformats or backup reloads I tried after the initial fail, I was no longer able load the map. I could reinstall the OS (the device seemed to work fine with no map) but not the map.

My first TomTom was a gift, and performed well. The First TomTom was stolen out of my van at work, so I bought a TomTom VIA 1430/1435 from Best Buy. Right off the bat I could tell that even though this unit had more features like bluetooth and traffic information, it came at a performance cost. The Via ran much slower than my older unit, and right out of the box it said it needed updating. About a month later I tried using the "free" map updates. Apparently if the maps aren't updated once every 90 days, you forfeit your "free" maps. My unit's product date code showed that it must have sat in storage for over 90 days before it was sold to me.

I could not update Maps on a 2535. After 9 call and 7 hours on the phone I finally was told. The issue is a known problem that TomTom does not want to admit publicly. The problem is the some older devices do not have enough memory to run the new maps. The 2535 in particular has design flaws. Worst TomTom is sending me a warranty replacement that is less than the original product. Honest companies upgrade the device if they cannot replace the broken item with a like item. TomTom's policy is to downgrade you to a product that is inferior to the original unit.

I have had a TomTom Via 1530 for about 3 yrs now and I've NEVER been able to update my maps. The one time I did, I had to call in to TomTom to get help. This is very, very frustrating and I see that MANY people are having the same problem. Why can't they fix this???? I looked for a 1-800 phone number on their website and I couldn't find one so I searched for it on the internet. They're available only on weekdays. I wouldn't recommend buying from this company, it's way too confusing!!! Research the other GPS companies before buying, maybe they're just as bad.... I don't know.... I'll call in for help tomorrow and I'll let you know how it went.

I got my Go Live 820 a couple of years ago off my husband as a Birthday present and remember at the time saying it was the best thing that he had ever bought me.... Then they changed from Google search to their own search engine and that feeling came to a complete crash. I was keying in landmark places less than 10 miles away and it was giving me places in London hundreds of miles away & then it would just freeze and I couldn't get anything. I complained online around 10 times only to get emails back every single time forwarding me to FAQ. I actually said in my last email, "Please stop telling me to go to FAQ and tell me why your service is so poor and why you just cannot answer my questions," only to get an email back at around 4am (from I am assuming some other country miles away with the time difference - as also each email was very poor English) giving me the FAQ link!!!

I decided to add Europe mapping to my recently purchased GPS as we live here and also in Europe and I felt it would be easy to take the GPS with us back to UK. After going through the process of paying online $89.99, I was told that my device didn't have the space required and that I would have to take off the current mapping of USA, Canada, etc and install the Europe mapping. My USA maps would be saved onto my account and I could reverse the process on return. This was just too much hassle and I decided to get a refund. I convinced the customer service person that I wasn't computer savvy and that it would be easier to buy another TomTom back in UK. However after receiving a confirmation that a refund was being processed, nothing has been received and customer services has no idea when I am likely to receive it.

Bought a top of line Tom Tom GPS for my car 2 years ago ($300). It worked well, but I was noticing that some of maps were getting dated. I had not yet tried any of my "lifetime map updates" until a few days ago. The 5-step easy process advertised on the documentation that came with my purchase was neither 5-steps nor easy. I called Tom Tom tech support. 2 technicians and 10 hours later, the Tom Tom support team came to the conclusion I needed to wipe the hard drive on my Tom Tom clean and reload all maps. The only thing Tom Tom tech support did was wipe my hard drive on my Tom Tom clean, and they could not get the maps reloaded. Therefore, Tom Tom took my perfectly functioning but slightly dated maps GPS device and turned it into a $300 paperweight!

DO NOT BUY FROM THIS COMPANY!!! I have purchased and updated from TomTom for years but no more. Their support stinks. Virtually every update (which I am told about by them) fails. The system also loses favorites on the update. I have reached my limit because this is not the first or second time this has happened but after SO many times. If you don't believe me, check their complaints list (if you can get to it).

I purchased a Tom Tom navigation unit. It works pretty well, but my one complaint is that on the box it says, "Free Daily Map Changes." It says nothing about this service being temporary and the salesman didn't say so either. Yet, in reality, it only lasts for 90 days. What lasts forever is their "Map Share Reporter" service, which consists of updates/corrections reported by their user community. But this does not include updated vectorized map data which originates from a company called "Navteq." This data is produced by converting satellite images into vectorized road data. THIS is what "map changes" would be interpreted to mean by 9/10 people, but it is only available for 90 days.

I contacted TomTom because I was unable to download a map update. Their tech support representative, who could barely speak English, gave me incorrect instructions which resulted in my loss of all of my saved locations. When I re-contacted TomTom to complain about this, not only could they not give less of a damn, but they tried to sell me a new TomTom unit to replace my "defective" GPS unit. They repeatedly gave me incorrect information, and then blatantly lied about their alleged attempts to reach me. Finally, they told me they could not or would not, do anything to resolve the problems caused by their tech support, and really, why don't I stop bothering them. I contacted Amazon, from whom I had originally purchased the unit, and to their absolute credit, they have taken the unit back for full refund and are now considering whether to even deal with TomTom in the future. I would be very careful about buying any TomTom unit in the future. This company has NO concept of customer service.

I bought the Eastern Europe map online for my XL as I was flying to Cyprus the next day. PayPal payment went through fine, but although TomTom acknowledged payment, their site showed my payment "still in process" and I was unable to download the map. My PayPal account showed that payment had been made to TomTom. I called them to enquire and was informed that TomTom can take up to 48 hours to process payment. This was not made known before paying and the map would have been of no use to me after my holiday. I requested by phone that they cancel the transaction. I received confirmation of this request by email and was informed that it may take up to 3 working days to process the request for a refund.

On July 18, I purchased the next year of Live Service for $59.95. Today, July 19, I received email stating that it was on sale for $35.97. When I called to request a refund to my credit card, after being on hold for 30 minutes, I was refused the refund. Most retail stores will always make the refund if a recently purchased item goes on sale. NOT TOM TOM. I think this is extremely poor Customer Service. This message will also be posted on other sites.

I purchased this car GPS unit about two years ago. Within 9 months, the batter failed. After considerable back and forth; and significant reservations on TomTom's part that there was a problem, it was replaced. Within 4 months, and now out of warranty, the replacement battery failed. I have treated it well - taking it in and not leaving it in a hot/cold vehicle, etc. TomTom refused to replace the battery a second time. They offered me a 20% discount on a replacement unit from their web store, with prices over 20% higher than what I could get from the local electronics store. I let it go, thinking that it was a one-off. I then came across a TomTom forum where many people have had exactly the same problems and the same lack of service from TomTom. The cost of this unit is more than it should be for something disposable and with a short shelf life. This is a defective product and someone needs to take on TomTom about this.

I purchased a top of the line TomTom earlier this year. I should have returned it immediately as it was very, very slow in finding a satellite. Sometimes, it took 15 minutes when a Garmin would take 2-3 minutes. But I persevered with it. After about 6 months, it stopped finding satellites altogether. I read on different forums about resetting the device. I deleted all the saved information and went back to original settings, etc. but the device now just won't find any satellite at all. I don't think a $200+ device should quit working after 6 months. I'm very disappointed and I now know to stick with Garmin. They are the only ones that get it right.

I rented a Renault in France with a TomTom and loved it. So, I bought this unit to use in other cars. It didn't get past the splash screen. I spent an hour reading online instructions, on TomTom's website, and hours working with customer service, and it never got past the splash screen. I returned it (through Amazon's superior return service) and got another one with the same problem. The CS agent first accused Apple of "screwing up" TomTom's software (excuse me, but Apple was here first, TomTom just wrote the software that runs, or rather doesn't run, on it) and then accused Amazon of stocking refurbished units and selling them as new. I wasn't happy to have TomTom trash two companies which have given me superior service for decades, and not take responsibility for its own failings.

How to make your customers so angry they never buy from you again: Read to the end to get punch line. My XXL 540s had to be updated 1st time after I had a problem 3 months prior (3 hrs on phone having to format and redo hard drive). I had changed hard drive and reinstalled Win 7 on SSD drive. The GPS was not getting recognized by computer nor was the GPS recognizing the connection (by asking do you want to connect to the computer?). I tried everything that I could find on their web page and no change.

My TomTom stopped working in January, it was only purchased in Sept 2011. First the GPS would not connect, then the device would not even power on. Support did their best to not believe the issue I was having with the connection. Funny, now a huge problem is discovered with the GPS connection. I guess I knew what I was talking about. So I got an RMA to send mine in. And yes, I had to pay the shipment cost. The unit finally arrived (by now I have been without a GPS for 4 months) and the touch screen is flaky. Sometimes it works, most times I have to hit the screen 8-17 times to get it to type.

I bought the sat nav, used it once and it went off. I lost the receipt but then found out that Tom Tom hasn’t even updated the system. Now, I’m having problems updating it myself and would like some professional help. I phoned Tom Tom and couldn’t get through half an hour on a mobile phone. I would be grateful if someone out there could contact me regarding this matter with urgency.

I purchased Map Update for XL330 GPS unit from an email solicitation sent by Tom Tom on 3/35/2012. The file did not download properly. I tried again and still failed to download. I searched their help database and followed their instructions, the file still did not download. I called helpline and was immediately told there would be no refund, offered no help. I followed their instructions and after close to 10 hours on this problem, the file still did not download. I was repeatedly told there could be no refund. I went from dissatisfied to angry. This is consumer fraud, plain and simple. They make it very hard to reach them and hide contact information.

I bought a wireless Tom Tom at Christmas from Costco Gateshead which had a promotion with giving cash back when sending receipt back. I did so in the required time but no cash back has been delivered, no correspondence, nothing. If you can't follow through your promotions, why have them? I am putting a complaint into Costco about it. My niece also did the same thing. I am very, very disappointed with such a big company to treat customers this way.

I decided to set a password on my XL 340TM Tom Tom. After setting it, I couldn't get past the enter password screen and it wouldn't accept my password. I called them and they said they couldn't do anything since the unit was 2 months past the year warranty. Also, when I did an update, it took away the free traffic report updates that came with the unit. Now, they wanted to charge me for traffic updates. Their customer service is of no help! I'm not the only person to complain about this company and the password problem. Just another rip off!

I got the Via 1534 TM July 2011. It was non-functional as advertised. It will not perform QuickGPSFix, mapshare and back-up. I was told numerous times that it was a glitch, to be fixed in a couple of days, to a satellite problem, software problem, don't know problem. It looks like the device was marketed before it was fully functional as advertised. Not fair! - Poor Form.

I have a defective TomTom GPS. After failure to fix the device with the company's tech team, they told me to return the product for a replacement. I was promised a replacement within 7-10 Business days. I returned the unit on 1/27/2012 and no replacement was sent to me after over 10 business days. I called their customer service several times since then, spending almost an hour on each call, talking to several supervisors who promised to send me a replacement overnight. They even sent me confirmation emails stating that a replacement would be sent overnight, but I never received anything.

My initial TomTom device receiver didn't work properly; my second receiver didn't work properly, and my third receiver didn't work properly. Do you see a pattern here? It's very difficult to arrive at a destination when the receiver doesn't receive a signal 80% of the time! I guess I'm forced to take legal action, if just for the purpose of helping all of those consumers who are in the same position as I am. I've gotten very upset with the poor employees doing their job, as they didn't make the rules of the game!

Hello, I recently purchased a TomTom Iphone car kit from a web site and it broke after 3 weeks. The product comes with a 1 year warranty from TomTom. So I contacted them and they determined the product is defective. But since so many had issues they stopped making it and had no more to sell. I showed them how they are still for sale on their own website, but they still insisted that they did not have any and would not do anything. I said then give me my money back. They said no. I said give me a similar car kit. They said no. I asked for a Navigation Kit instead and they said no. They said it did come with a 1 year warranty but they will not do anything. I had to call twice.

TomTom had a Valentine's Day promotion and I purchased one of their GPS units at a special price. The money was taken out of my account, so therefore the agreement should have been binding and they should have fulfilled the order. They had the money out of my account for close to 2 weeks before I received an email that said they are cancelling the order due to an incorrect price. I can understand that if the order was placed but money was not removed from the account, but that's not the case. They should have fulfilled my order. Instead, they gave me a $20.00 coupon. There must be some laws they broke by removing the money from my account with no intention of fulfilling the order.

First XXL550 world traveler purchased directly from TomTom USA by mail order did not work. So after many hours of screwing around, I returned it at my expense for the recorded delivery post. Then the second unit arrived but not when I was home so I had to drive 15 km to pick it up. Then the second unit did not work after hours and hours with only intermittent contact with the computer. I then asked for a refund to be told first there will be a 10% restocking fee then there is no refund because I've had it more than 14 days and then oops, they don't give refunds in Canada! The nice lady said, "Pick any accessory item you want from the website and we'll send it to you but meantime here is another RMA for you to use to send the unit back to us," at my expense again. TomTom, you'd better be good on the next unit or this is going viral.

I've had a TomTom XXL for less than a year. It was registered to me via their website the day it was purchased. It was purchased as a gift so I do not have the receipt. The screen no longer accepts commands. I was told that this was because I let the unit get too hot from sun exposure and could not be replaced. I explained that the unit instruction manual clearly stated that the unit must be installed in an area that allows a direct line of sight to the sky (in other words, in the window), so that it could receive GPS data. That's when they backed off the sunlight failure/my fault thing. However, the unit was still in need of repair.

I recently had a problem with downloading Lifetime Map updates. I'm glad to report that TomTom has come through. They modified my account to reactivate the feature and everything is working fine now. They were even nice enough to activate the feature even though I was unable to find the original sales receipt from July last year. My thanks to TomTom customer rep, Ann.

I own a VIA 1505TM it supposed to come with "lifetime" map updates. I had problems with the feature activation code and sent in a request for support. They basically told me to just try it again. Well when I did, I find out that the activation code is no good anymore because to past the magic "90 days since first use". I checked all the documentation I have, even used a magnifying glass to read the "fine" print and can't find anywhere where it says the activation code is only good for 90 days. Now I have to fight with them to get a feature I already paid for.

I recently bought TomTom Start at Auchan, Mont St Martin, Lorraine, France. At first it worked well. But then with no warning, the voice volume became a whisper. I reset to factory settings and the volume has returned, but not as high a level as before. What can I do? Return the item to the store, or do you have a "fix"?

I have the TomTom GO 730. When it works, it is okay. The problem is that after a couple of uses the unit will start flipping screens or changing to GPD signal bar graphs, safety screens, etc., and will not go back to the navigation screen. Resetting will only resolve the problem for a short while. TomTom has replaced the unit citing a known error but the problem continues with the new unit.

I've had three defective TomTom devices over the last three years. My current GPS unit is the GO 2505. My last unit before this was the XXL 550 and the incident number was "device won't turn on [Incident: 110610-000882]? " While trying to resolve this issue, I was told by the TomTom rep that I needed the latest and greatest device, the GO 2505.

I gave it one star because you do not offer a no star option. I purchased a new factory-sealed in the box and unregistered TomTom Navigator 6 program. I installed in on my new smart phone and followed the instructions, registered and activated the Navigator 6 online at the TomTom's ttcode.com website. Sadly the SIM card slot on the phone was defective and the phone would not function as a phone. So I uninstalled the Navigator 6 and installed it on my wife's phone so I would have it while I waited for a new phone. Again, I registered and activated the program online at the ttcode.com website.

The TomTom Portable GPS fell off the stand and broke the screen. I emailed the support services but they refused to provide any assistance since I was past the two-week limit from the date of order. The TomTom Portable GPS fell off the first time I used it on a trip. I used it two days after I received the order. I was unable to contact the company until my return two weeks later. We sent many emails to each other back and forth. The company refused to replace or fix it.

I ordered online a Tom Tom GPS unit and wanted delivered next day. The online order form only had a choice of "one or two day" for the quickest delivery time so I had to choose the one or two day delivery time. I then right away called. They told me it would arrive the next day. When I asked for a tracking number they said it would be sent to me on my e-mail address. The tracking number did not show up on my e-mail until their support number and asked for the unit to be shipped next day next day. When we checked the tracking number it showed it would not be to me until two days not next day as they promised. We were out of State and staying at a hotel and would not be at the hotel when the GPS was to arrive.

I have called to ask for replacement for my car charger. I was sent an outlet charger by mistake. I called and reported the problem, so they sent me a car charger that was $20 less than the house charger. I have called over 10 times and was placed on hold for a total of over 2 hours.

I used my Tom Tom XL for one trip and when I went to use it on a second trip, it would not work. I put hours (7 to 8 hours) on multiple computer to try and get this to update, with no success. We did not use the Tom Tom on the first year that we owned the unit because there was a death in the family and we took no trips. My product was out of warranty so I called Tom Tom asking to send it in for service, knowing that I would have to pay! Buyers, beware. They do not have a service option on a product if it is past the one year mark and the computer will not update your device. Bad, bad customer service. No service centers? Unacceptable. I will need to buy a new device or find my own repair person--that is what I was told.

I would like to share with you an event that transpired on Friday evening. When my husband arrived home, he was a little discontent and obviously needed help with a customer service issue he was experiencing. I listened to his story of how he still had heard nothing from TomTom regarding the GPS device we had shipped to them for replacement on the 14th. This particular 2025TM GPS had already been replaced once since its purchase in January 2011! On June 2nd, the product had failed to turn on. As per TomTom customer service instructions, we shipped it out to them with the mailing label they provided. They in turn shipped us out a 2025 model on the 19th, with instruction to download the maps to this model. The replacement worked okay until 09/14/2011, when it had to be sent out to them again for replacement as it failed to turn on again! This time they didn’t include a shipping label. And it costs us almost $20 to buy a padded envelope and send it via FedEx.

Don't buy TomTom products ever again! I was 125 minutes and 40 seconds on the phone with customer service (one actual phone call time as shown on my phone). Still, I got no Go. The first TomTom Go 2505TM was dead. The second Go 2505 was dead. The third Go after delivery was dead. The customer service might as well be dead. The product is faulty and so is customer service! They replace their faulty product with the same faulty product, and then try to blame you for it failing again and again.

I purchased my TomTom at a Best Buy store in Vancouver on 2010. I didn't get a chance to use it as much as I want to because we didn't travel. Last month, I tried to use it but no matter what address I tried to type in, it keeps going to whatever the right hand corner had in place. When I tried to return it, they told me to ask the TomTom company and reset it to default. We did all that but still didn't work. They are now telling me that it's the touchscreen that makes that happen. I asked if it can be fixed, but they told me there is a charge for it and they didn't know what the charges are.

I had to go to CA before when they cut off my "lifetime" traffic on my 930T. TomTom finally resent a different antenna and traffic returned. This was about one and a half to two years ago. About a month ago, the traffic disappeared again. After many back and forth on their site, they basically said they no longer support the lifetime traffic for my unit and have offered no alternatives (other than maybe buy a new one).

While I am in Asia, I bought the map which includes Singapore and Malaysia. I have a Tom-Tom Go 930 Navigator unit, after downloading the map my Navigator does not switch to the Asian Maps. I already have a full North America and Europe map, which I am able switch from country to country, but my Asian map does not show up, and it is on my computer where I have my Tom-Tom Home.

This is just a complaint about the service/support provided by TomTom GPS Company.

We bought a TomTom VIA 1535TM GPS. It is sold and marketed as being able to download maps for other countries. We verified that we could download European maps before we purchased it. The Best Buy store representative brought up the information on the device on the store computer, and showed us all the maps we could download. When we tried to download the maps at TomTom.com, it said they were not available. The customer service said the platform/software to download maps was NOT ready, and there is no indication as to when the platform/software would be ready. The next supervisor said they were in a software outage. When I asked how long the outage had been going on, she balked. Weeks, months, she couldn't say, but informed that we would be notified by email when the system to download maps was is up and running. Again, no indication when the service or the device that was sold to perform would ever be available. No effort was made to resolve the situation.

On January 15,2011, I purchased a TomTom XXL 535 T from Walmart. It cost $129.00. Approximately five days ago, I was removing the device from my windscreen and a piece inside of the easy mount support broke. The device dropped on my dashboard and the screen cracked then the TomTom stopped working. I called TomTom Inc. today, July 19,2011 to inform them about what happened. They informed me that because it was after 30 days, the manufacturer's warranty do not apply anymore. They also said that it does not cover physical damage and there was nothing that could be done. I was told the manufacturer's warranty was a year and then my extended warranty from Walmart should cover the device for an additional year.

I own a Tom Tom One, which was working in perfect condition. I bought an actualized map to download and was not able to. I proceeded to contact Tom Tom technical support and after speaking to four techs and two supervisors, they managed to walk me through a bunch of deletes and reformats and redos, etc.

I have been trying for 6 months to have Tom Tom correct a glaring map error in their Australia map. The Bruce Highway in Queensland heading towards Brisbane where the Bruce Highway meets the Gateway Motorway and the Gumpie Arterial. The map and voice over advises to take exit left for the Gympie Arterial and right for the Gateway Motorway when the correct exits are in fact the reverse. I have no problems as I am familiar with the roads but what about tourists and others not so familiar.

On 12/15/2010 I purchased a TomTom XXL 540M from QVC for my son as a Christmas gift. It costs $149.80 plus $9.36 tax plus $9.16 S&H for a total of approximately $170. Approximately two weeks ago, my son dropped the TomTom in his car and the screen cracked and the TomTom stopped working. I called TomTom Inc. today, 3/23/2011 to inform them about what happened. They informed me that because it was after 30 days, that the warranty doesn't apply and there was nothing that could be done. They would not give me a refund nor issue any credit towards a new one. My son is 35 years old and is extremely ill and disabled. He lives in Massachusetts but needs to travel to Manhattan, NY to see a specialist regarding his illness. That is the reason I purchased the TomTom; to assist him driving to New York city. The TomTom is only three months old. I have proof of purchase. It seems to me that this device should not have broken from a two foot tumble.

I called the online support center to tell them about my broken charger. They said that they would send me a new one as soon as they got the old one back. All I had to do was wait for an email from FedEx to print out the RTS # and send the old one back. Well, after just about three weeks of going back and forth about that email never coming, I asked to speak to a supervisor and she (Tammy) was very rude and non-receptive to my problem. This is TomTom customer support. They suck! Here are some of the emails that I have got from them.

We can now add TomTom in the theft of service category. I purchased a GPS online from TomTom's website directly for my son as a Christmas gift. The Christmas offer had the unit for $75 plus free shipping and case. Final bill should have been the $75 plus tax. Instead the invoice was for $140 and change. Well, 3 weeks later after 5 calls, 3 emails and countless hours in phone queue hell and online my request to credit the difference is yet to be resolved.

We won a brand new TomTom GPS at a company holiday party drawing. The device was dead on arrival producing nothing but a blank screen. I called support who walked me through the reset process which I had already performed several times. This was unsuccessful and the support agreed that the unit was bad. However, without a receipt, they have no intention of honoring their warranty and that there's nothing they can do without a receipt.

I bought the Tom Tom XXL 540TM GPS last week at $119.95. I went to buy a second unit on 12/6 which is one week later. I found the same advertised price of $119.95 on their website and went to purchase it and the shopping cart came up as $259.95. I called to say I want to purchase this product as the advertised price and said they could not do that. It is an error. As of 12/7 the error is still there.

When I purchased a new map, they sent me an invoice that included 19% VAT. However, I am in Australia and as such it is an export from he Netherlands and it should be free of VAT. TomTom have admitted the problem happens with all their web transactions and also admitted I have a right to a refund A$19.15.

Their customer service is a contradiction in terms, there is no service. The unit itself is great, there is no support system at all. They suck.

When I connected to the computer to update the device as we were asked, the unit stopped working. I got in touch with them, the person was trainee, couldn't solve the problem. I was asked to provide what is in the unit, I did it, then received an email that I should be paying for the maps (upgraded ones). I email them back saying I was very happy with the one I have already paid for. Since then there is no news from them.

Support kept telling me the same thing over and over and I don't think they even read my question/answers! Whenever I asked about how to send TomTom in for repair, they ignored me and told me something completely off the wall. I told them it was a gift and could not get the receipt. They told me to get the receipt from the gifter. They said they emailed instructions on how to troubleshoot my TomTom and all they sent was a message asking if I got their email.

Tom Tom GPS 2010 model, built in model very inaccurate: 12 errors identified in the SD Card for France. Very disappointing compared to Garmin model used in 2008. Recommend not buying due to errors.

I have a TOMTOM One third edition that's 3 years old. I've updated it regularly on line & have been pleased with it. On June 25th, I ordered a updated latest map for $7.95 & a USA and Canada 1 year map update service (+6 months bonus) for $39.80, total $47.75. When I tried to download the maps I got Guam which would be fine if I lived there but I live in NC. I tried to download it again, waited about an hour on a broadband connection only to get an error message that the download could not complete. So I downloaded it again only to have an error flag pop up that my device did not have enough memory to accept the download.

We purchased a new Tom Tom GPS that started giving us trouble about 3 months into ownership. I spent several hours on the phone with various reps downloading new software and removing files and all sorts of things to get this unit working. Finally, after a few days, TomTom gave me a return authorization number and I returned the unit and was told we would receive our unit back in 7-10 days.

TomTom refused to refund my money for a map update service online that I was unable to download. All they would say is that it was non-refundable and the problem was my internet service was not broadband, but it is broadband. They require you pay before you try to download. I was charged $77.32 for something I did not receive.

I have spent much of the last 2 plus years trying to get an updated US map for my TomTom eclipse device I purchased in Nov 2007. Although the literature (propaganda) ensured me that I would be able to purchase updated maps, I have never been able to do so due to the fact that the Map's are now larger than the capacity of the original 1gb SD card that was installed, even though after their original card failed and I replaced with a 4gb card. They have refused to make this map available to those who use the same device as I do, even though they have another product, the "rider", that included a 1gb SD card memory. They put a disclaimer for rider users that they have to purchase a larger capacity SD card to update to the new maps. All I want is for the same opportunity for users of my device. Unreliable mapping do to road changes since the current map installed is approximately 5 years old. $600 for an item that failed to deliver what it promised.

I have had a TomTom 330s for a year now, and have nothing but problems out of it. I tried to return it to Wal-Mart, but their policy is, if it's returned in the first two weeks, they will refund or exchange. No dice on that one. I contacted TomTom about the problems, and they have not called me back. I was finally able to get it working one time, and tried to update the maps, which I had paid for, but then the unit stopped working again. They really need to stop their business, close the doors, and try gardening or something less complicated.

Serious problems with updating a brand new GO630. I returned it within two shopping days of my purchase. To all the others with problems, forget the service people on the help desk. Look up the president of Tom Tom and contact them. It's the only way to deal with poor service. I got my money back!

I love the iPhone 3GS and my iPod. The problem I have is I purchased Tom Tom 3 mo. ago for $100, used on a trip south and it failed on the way. I was not able to use it for a month. I called Support. They were great and helped correct the problem. My question is, if I paid $100 three months ago, why is the app now $49.99?

I received a refurbished unit as a gift which would not hold a GPS signal. I returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. They kept telling me how to fix it and each time, it didn't work. Finally, I was told that one can't register two units using the same email address. That's what killed my new unit. So, you have to have a separate email address for each TomTom you own! The software is flawed! The tech support has no clue! I sent back the unit at my expense. When they finally returned the unit, it was a different unit (hopefully not a refurbished one) with no car charger, no computer connection, or booklets, nothing! Now, I have to wait another two weeks. I've always had Garmin’s and have never had any problems. I'm sorry I ever bought this unit. Don't ever buy a TomTom!

I paid a couple hundred dollars for my TomTom One GPS device. I need this for my job. While on a mini-vacation, I needed to use the GPS and it has frozen. I cannot get the screen to turn off and I am very upset that this is not working. Without the GPS, my navigation with my sales job on the road is definitely hampered which will cause me to use more gasoline when I have to find a place for my job on the road! If there is a class action lawsuit, sign me up!

On 10/17/08 I purchased TomTom North America Map V7.25 (TomTom GO 700) for $99.95. When I attempted to download the map, I was unable to do so. I immediately called TomTom Support Services on 10/18/08. I was given step by step instruction from a Support Technician which was also unsuccessful. I was told by Jared, ref#** there was a problem with the Home Program and Service Pak 3 Computers. I continued to call TomTom for several weeks. I was repeatedly told they were working on the problem. I discontinued my calls to TomTom during the holiday months. In March 2009, I began contacting TomTom again. I spoke to Matt (ref#**), Lacey (ref#**), Evan (ref#**), Supevisor Lee (ref#**), Jamal (ref#**), George (ref#**), and Mike (ref#**).