Ship A Car, Inc.

Ship A Car, as our broker, hired Lion Trans. The driver came and we were not impressed with him. When the driver pulled the truck up, it looked like he hit the car in front of it with my son's truck or the truck in front of it. So, it wasn't the best experience as far as the driver. Then, after he picked up our car on March the 4th, I got a phone call on March the 13th from Lion Trans that the driver had hit an overpass and totaled my kid's truck and that they don't know where it happened. He kept driving and took it to the port. We asked Lion Trans not to leave the truck. I had to get in touch with my insurance company and try to work that out. But Lion Trans left the port, took my kid's truck to an apartment building of somebody that they knew, dropped it off, snapped a picture, put the keys in the gas tank, and left it there and said that the insurance company can pick it up from there. It was in an apartment building parking lot for four days.

My insurance company had to send somebody to California to assess it. Lisa called me and was very apologetic. She was awesome and gave me any information and paperwork that I needed to try to help us. Ship A Car gave us the money back for the shipment from the port and gave us our refund of $200 because we had to pay for their services. But Lion Trans refused to give us our transport fee back. They said they did their job and didn't owe us anything.

I also had an issue with the merchant that they worked with to have my car delivered. They were not upfront about how they wanted the payment, so it was a little bit off to me. They wanted it in cash, but I would have preferred to do a credit card payment. They said there would be a 1 to 5% small additional charge but it turned out, when I was getting ready to pay the person who delivered my car, it was going to be 15%. The drivers said that they didn't carry any change. So, I paid with cash. But I expressed my concern about that to my Ship A Car, Inc. agent and she told me that she would be getting in touch with them to touch base with them because that wasn't what they told her.

For the pickup in Indiana, I live on a pretty busy residential street and they don't necessarily do door-to-door if they can't do it. So, they had to pick up my car at a different location, an AutoZone parking lot, then they had to drop my car off at a Walmart parking lot. It's not a big deal and I got my car in the end. But it was not what I was expecting from what they advertised. Also, I was advised by my Ship A Car agent to take pictures before my car was dropped off with the person who was going to ship it to me, then take pictures of it afterwards. I was also told that they had the driver who's shipping the car for you look at the car, and they note-take any damages before they pick it up and have the person sign-off on that.

So, I already had damage to my car which was peeling paint, but there was no flat tire or anything missing out of my car during delivery. Plus, I was paranoid, so I put an Apple AirTag on my keys, which they left in the car. So, I knew my keys weren't taken out of my car and I could track my car the entire way. So far, I've not noticed anything wrong with my car since they've dropped it off and it's been about a month now.

I would use Ship A Car again if I was planning on shipping my car again. With a lot of companies this day and age, it was a bit of an older workforce and they could use a little bit of a less sketchier website. But other than that, they're a pretty good service. For a company I've never heard of and that I pretty much found on Google, I was pleasantly surprised with the service and overall happy with their level of customer service and their care. Even though it was a little bit of a last minute when they let me know my car was going to get picked up, throughout the entire process, they were attentive to me. Even though they tried to be a little bit hands-off when they finally got someone to pick up my car, they were still checking in on me. And on the day that my car was supposed to be delivered, they made sure to call and see how my experience went.

I was given the courier's number and I talked to him three times. He kept me informed of where he was and when he could be here. He picked it up in California. He said that they could be there the 25th and they got there the 24th, which was nice. They picked it up at the residence of the previous owner. I had them drop it off at my place of work because there's a bigger parking lot. It's easier. He called me when he was close, and called me when he was where he wanted to pull in. And everything was great. He was a good guy. It took 8 to 10 days from the time the courier picked it up until the time I had it. I would use Ship A Car, Inc. again. The gentleman that I purchased the vehicle from called me. He used the courier because he picked up another car a couple of weeks later.

The trucker had a diesel pickup truck. It was a smaller trailer, and it was just one level. My car was the only one on that route, and the only snag was the trucker contacted me about 15 minutes out, saying that he was very close to my house and he was about to drop off the car. I was at work. I didn't expect him until the following day, so I had to tie up things and get here quickly. Although the communication could have been a little better on his end, he was a really nice guy. He was Russian and spoke very little English so maybe that was why he didn't want to call me. By the time I got home, the car was already in the driveway, and the trucker had the paperwork ready to go. Everything went really well, and I would highly recommend Ship A Car. I’d tell people to talk to Lisa.

I got up in the morning and my wife informed me that the sprinkler people were coming. So at 7:15, at least four pickup trucks and about eight guys showed up, and they all parked around our house. And at 7:45, a neighbor, two houses down, was replacing their fence. So, another four trucks showed up with eight guys. And accordingly, I’m going, “Where is this guy?” And sure enough, here he comes with the transport, zigzagging in between all these parked trucks. He asked where he would park. I told him to back it in our cul-de-sac and he did. Then, the local security guard asked if I was moving. I told him I was getting a car delivered. So, he stops.

There must be 20 people, all watching. Then the driver asked if I knew how to drive a stick shift. He couldn’t get the car out of the carrier because he couldn’t drive a stick. So I told him I would help him. He’s got two cars in the carrier, mine, which follow in the front, and another car that’s barely turned over. It’s shaking and rattling, and he backs that out. He puts it in neutral and it’s just sitting there idly. He comes back in and gives me the keys. I asked him if he realized how much space there was between the door and the carrier and I couldn't get in the car. He’s a skinny guy so he gets in the car. I told him to wind the window down, get out of the car and let me see if I can hold on the top of the carrier, and I’ll get in like a racecar driver. So, that’s what I did. And the moment I turned on that car, I was in heaven. The sound of that car gave me goosebumps, and I backed it up probably about a half a mile per hour, super slow.

I drive around all the cars and I said that I got to inspect this because it was way dustier than what the photo showed. I looked at it and it was perfect. Finally, my wife started talking to the two other people that wanted to talk to me but I said that I gotta get this in the garage and check it out. The driver was gonna leave and once he leaves, if there were any problems, it’s sorry, Charlie. Then, we paid the driver and he was all smiles because it was 1s, 5s, 10s, 20s and 50s. We hadn't had a chance to go to the bank to just give him a 100. And he got in his trailer. It was a very nice experience.