Ship A Car, Inc.

We had a little difficulty setting it up, but that was just the space we were in with a lot of different people that they were hiring behind the scenes. I can't fault Ship A Car for that because it's just the times we're in a little. He stayed in touch with me, found me somebody, and I really like the people that I went through. They kept me up-to-date on where the car was and when it would be coming. The guy that went out to pick it up took 105 pictures of it before we put it on the trailer. That was really good. Then, when it got to me, he said, "Look it over." He gave me whatever time I needed, and the truck had a liftgate on it, so I didn't have to worry about the front end. Clearly, he had it in position to come off first. I was happy with it, and I've already recommended Ship A Car to somebody else. Overall, the car got to me unharmed, in good shape and quicker than had I gone with somebody else at about the same price.

Ship A Car, as our broker, hired Lion Trans. The driver came and we were not impressed with him. When the driver pulled the truck up, it looked like he hit the car in front of it with my son's truck or the truck in front of it. So, it wasn't the best experience as far as the driver. Then, after he picked up our car on March the 4th, I got a phone call on March the 13th from Lion Trans that the driver had hit an overpass and totaled my kid's truck and that they don't know where it happened. He kept driving and took it to the port. We asked Lion Trans not to leave the truck. I had to get in touch with my insurance company and try to work that out. But Lion Trans left the port, took my kid's truck to an apartment building of somebody that they knew, dropped it off, snapped a picture, put the keys in the gas tank, and left it there and said that the insurance company can pick it up from there. It was in an apartment building parking lot for four days.

My insurance company had to send somebody to California to assess it. Lisa called me and was very apologetic. She was awesome and gave me any information and paperwork that I needed to try to help us. Ship A Car gave us the money back for the shipment from the port and gave us our refund of $200 because we had to pay for their services. But Lion Trans refused to give us our transport fee back. They said they did their job and didn't owe us anything.

I also had an issue with the merchant that they worked with to have my car delivered. They were not upfront about how they wanted the payment, so it was a little bit off to me. They wanted it in cash, but I would have preferred to do a credit card payment. They said there would be a 1 to 5% small additional charge but it turned out, when I was getting ready to pay the person who delivered my car, it was going to be 15%. The drivers said that they didn't carry any change. So, I paid with cash. But I expressed my concern about that to my Ship A Car, Inc. agent and she told me that she would be getting in touch with them to touch base with them because that wasn't what they told her.

For the pickup in Indiana, I live on a pretty busy residential street and they don't necessarily do door-to-door if they can't do it. So, they had to pick up my car at a different location, an AutoZone parking lot, then they had to drop my car off at a Walmart parking lot. It's not a big deal and I got my car in the end. But it was not what I was expecting from what they advertised. Also, I was advised by my Ship A Car agent to take pictures before my car was dropped off with the person who was going to ship it to me, then take pictures of it afterwards. I was also told that they had the driver who's shipping the car for you look at the car, and they note-take any damages before they pick it up and have the person sign-off on that.

So, I already had damage to my car which was peeling paint, but there was no flat tire or anything missing out of my car during delivery. Plus, I was paranoid, so I put an Apple AirTag on my keys, which they left in the car. So, I knew my keys weren't taken out of my car and I could track my car the entire way. So far, I've not noticed anything wrong with my car since they've dropped it off and it's been about a month now.

I would use Ship A Car again if I was planning on shipping my car again. With a lot of companies this day and age, it was a bit of an older workforce and they could use a little bit of a less sketchier website. But other than that, they're a pretty good service. For a company I've never heard of and that I pretty much found on Google, I was pleasantly surprised with the service and overall happy with their level of customer service and their care. Even though it was a little bit of a last minute when they let me know my car was going to get picked up, throughout the entire process, they were attentive to me. Even though they tried to be a little bit hands-off when they finally got someone to pick up my car, they were still checking in on me. And on the day that my car was supposed to be delivered, they made sure to call and see how my experience went.

I was given the courier's number and I talked to him three times. He kept me informed of where he was and when he could be here. He picked it up in California. He said that they could be there the 25th and they got there the 24th, which was nice. They picked it up at the residence of the previous owner. I had them drop it off at my place of work because there's a bigger parking lot. It's easier. He called me when he was close, and called me when he was where he wanted to pull in. And everything was great. He was a good guy. It took 8 to 10 days from the time the courier picked it up until the time I had it. I would use Ship A Car, Inc. again. The gentleman that I purchased the vehicle from called me. He used the courier because he picked up another car a couple of weeks later.

The trucker had a diesel pickup truck. It was a smaller trailer, and it was just one level. My car was the only one on that route, and the only snag was the trucker contacted me about 15 minutes out, saying that he was very close to my house and he was about to drop off the car. I was at work. I didn't expect him until the following day, so I had to tie up things and get here quickly. Although the communication could have been a little better on his end, he was a really nice guy. He was Russian and spoke very little English so maybe that was why he didn't want to call me. By the time I got home, the car was already in the driveway, and the trucker had the paperwork ready to go. Everything went really well, and I would highly recommend Ship A Car. I’d tell people to talk to Lisa.

I did put the deal together and the car got picked up and delivered here to Milwaukee. But the car that I got was a piece of junk. I fought with the dealer for a few days and they agreed to take it back. I called Jonathan again and he immediately said that he has a driver in the area. He said he'd contact me. I wanted to get the car back to the dealer right away and Jonathan called me back about 20 minutes later. He said the driver that delivered the car was in Milwaukee. He asked how soon is the car ready and I told him I could get to the pickup in about an hour. He was right on top of it and took marvelous care of me. He kept me apprised of everything, including the driver situation. We got the car shipped back and I had a follow-up email from him letting me know that the car had been delivered. Jonathan is amazing. I wish when I had my business, I had five or six guys like that.

The vehicle got to me incredibly dirty inside and out. If it was sitting on a ship for a week and a half, that would make sense. There were no dents or scratches but I had paid someone an extra $100 to wash it inside and out. Also, it's an electric car and I had charged it to 75% of the battery and it had a range of 55 miles. When I got it, it had been driven quite a bit because it was down to a 30% charge and a range of 20 miles. I thought the semi driver drove it to go wash it but that's a lot of range to take just to go find a carwash.

The driver did their inspection, and we did our inspection, documenting it with our own photographs. They walked it all down and had a form that noted all of the different scratches and dings that were present before transport. The transport was projected to take 4 to 5 days, and it took around two days. The quote was spot on. They said it was a specific dollar amount, and that was what it came out to be. I also did have an option for extra insurance coverage.