Pride Mobility

I purchases a VivaLift chair for $1,549.99 on 04/30/2021. I'm having a problem with my remote. I was told by Pride I needed to go thru the dealer I purchased it from. Med tech will send someone out to check my remote. They charge $75.00 to do this. Because my remote has a frayed wire at the base of the remote, it's not covered on my 7 year warranty. They now want me to pay $109.00 for a new remote. Because of their cheap wire coating, I have to pay. I am so unhappy with this company. Please beware before purchasing products from them. Because I'm disabled and live on a small income, I can no longer use the chair. Cannot afford charges.

I bought a lift chair for my wife who is disabled at a local pharmacy a year ago. The two welds that control the footrest and back broke. We called customer service, they said that it was a defect in the model and to contact the local vendor for service. The local vendor contacted pride mobility to get a warranty service to help us. Their 3rd party service requires a 175 dollar service call and does not carry parts. It would then cost another 175 dollars plus parts and labor to fix the chair. It is a factory defect and I cannot get it fixed without shelling out the price of a new chair. No help from customer service and no willingness to support or fix their products. Avoid this company if help and service is what you need or their ability to stand by their products.

My 93 year old father purchased a Pride Scooter from Affordable Mobility in West Sacramento, CA on August 13, 2022. My father was only able to use it a few days until the battery went dead and hasn't been able to use it since. Paul from Mobility Scooters had attempted to fix it a couple times but as of now, over 3 months later, the scooter has not been repaired and am told the parts are still on backorder. 2 weeks of use and 3 months of sitting is not a good experience. Paul said that he will not refund it which isn't reasonable for a $6,000 scooter that was sold faulty and never able to be recharged. This is not the way to treat an elderly person who was expecting to use this as his only means of getting around.

I wanted to buy this scooter for a while and took the bait and purchased it, nearly £4000, after 4 to 5 months it started making creaking noises from the left rear side so it went in under guarantee but I kept it while it took the 4 to 5 more months to get a motor as they wanted to change the control board first as it was also having problems holding a charge, after about 13 months they replaced the motor, 6 months later it started again, so after another 4 months of creaking it went in again for repair, this time they changed the whole rear axle with one from a demo model, so I now apparently have 2 nearly new motors, wheels, tires etc, within 1 day the creaking has returned and 6 days later it is worse than it originally was,.

I have a Pride Ranger mobility scooter on the mobility scheme. 6 months have passed of the 3 year plan. This scooter has been back in to the shop where I acquired it 7/8 times for the same problem every time. Scratching/rubbing noise from either the right or left wheel assembly. The most recent was on 20/08/22. I got the scooter back from shop at 10am & went out on it to local supermarket etc & by 4pm the problem was back to haunt me. I do not know if this is a recurring problem with this make/model of scooter or I am just an unlucky so & so. :) This is just my own personal circumstances of the Pride Ranger.

I saved up to purchase my 4th scooter with Pride. I had a representative that assisted me with the different devices that were available based on my height, weight and needs. I received my scooter 6 weeks later. The VERY first day that I took it out of the box and drove it I knew there was a problem with it. I almost TIPPED on it 3 times!!! It was shimmying and gyrating to the point where anyone looking at me could notice (you can imagine how embarrassing of a situation this is for an obese woman).

I am 100% scooter reliant and purchased a Pride Mobility scooter through a dealer which was a lemon from the get go. Multiple issues: 1) It makes intermittent ringing and whirring noises, 2) The fast/slow knob didn't work, 3) It lunges, 4) It rocks back and forth in the "off" mode meaning that when it's actually in use it's like being on a ship - and the repetitive jerking has damaged my lower back. Pride sent the dealer a lemon and expects them to fix their screwed up device when the dealer doesn't have the tools/ability to do so. This has resulted in months of pain and discomfort. The dealer is going to replace the scooter as soon as they can get one but if my back is injured permanently, Pride will be hearing from my attorney.

November, 2020 we purchased the Infinity Power Recliner. February, 2021, the chair was not able to descend from the inclined position. 3/1/21, a new junction box and hand control was installed, as both parts were faulty. By December, 2021, same issue occurred, and again a new junction box was installed; service call was $120 for a 10 minute repair. Within 2 weeks of this repair, the chair was again unusable, same issues. 2/1/22, Pride Mobility committed to a free repair, which occurred on 2/11/22. Once again, a brand new junction box and handset was installed. Within 48 hours, on it's 2nd use since the repair, the chair was again unusable. I have since unplugged the chair entirely. In reaching out to the service center yet again, I receive the same apology and an "extended" offer of repairing the chair again.

I purchased a new Go Go LX 4-wheel scooter from Bell House Medical in Lewes DE on 7/27/20. We used the scooter 2 times (in about 1 year) and noticed a clunking noise coming from the rear transaxle area. Being brand new and barely used we returned the scooter to Bell House to ascertain the source and reason for the noise. We were told it was the transaxle and the entire assembly needed to be replaced and it was under warranty. We left the scooter with them back August or Sept of 2021.

I purchased a Pride Mobility cart last summer at a local; dealer. The cart worked well and I was satisfied with it. Then, in late December we were unable to assemble it. Upon inspection we found one of four electrical contacts which connected power from the back assembly and the battery to the front assembly was bent and loosened from the box that contained the contacts. We brought the cart to the dealer to exercise the warranty that came with the cart. The dealer contacted Pride in an effort to get the cart repaired. Pride claimed the failure was due to wear and tear and therefore was not covered, even though the dealer assured them it wasn’t. In fact we had disassembled and assembled maybe a total of ten times or less while we had it, and the cart had seen nominal use.