Pride Mobility Reviews

Their warranty sucks. I have a chair that the wires are completely pulling out of the device. The only way they will cover this is if I have a technician come to my house. The cost of the technician would be more than the hand control so it would be cheaper to just purchase a hand control and replace it myself.

I spent a lot of time researching and decided on Pride Mobility and now I regret it. My first scooter arrived dirty and broken, and the delivery guy practically threw it off the truck. After complaining and complaining, Pride replaced my scooter but sent me another one that has a misaligned battery base. And I don't know the technical terms, but the thingy that the battery sits in is molded in the plastic form at an angle. It doesn't seem as though Pride Mobility cares a whole lot about quality. I'm a gen-xer and quality for my money is very important to me and I most certainly will not be coming back to Pride Mobility when the scooter stops working.

Pride sells 13 year old models through Amazon. Broke down in 6 months. Could no longer get parts for repair. Never buy a pride product. Stuck in upright position.

I bought my Go Go Carbon last month for $3200. I used it 3 times and in that time, parts keep falling off. I already had a replace my wheels as they cracked and the hub caps and other parts are being attached via crazy glue. When I called the dealer mobility city, they charged me $300 for parts even though it’s under warranty. This scooter is no good for me.

I purchased a Endurance LI scooter and have had nothing but trouble. Battery dies all the time. I am lucky to get 2 hours out of it. I have had the battery replaced once already. I refuse to pay for the upgraded one. It’s almost the cost of a new scooter. I have email Pride. No response.

I purchased a Pride Lift Chair (with Lifetime Warranty) in 2022. In 2025 the char developed significant operational issues, i.e., footrest failed to extend or retract properly, chair would become stuck in various positions with the control module not responding to the control function activated. Contacted the company I purchased (over $1500)) from, they sent out a technician to make an evaluation (bent frame and bad motors). Pride responded stating that the frame and motors were not covered under warranty due to user error. In order for the frame to be covered under warranty, it had to be broken (i.e. failed weld). No reason as to why the motors (warrantied for 7 years) would not be covered.

I received my ZT10 scooter on July 21, 2025 the same day it died on me while riding it and then the next day I took it out and it did the same thing. I don't think this is new or something is serious wrong with this product. I seen a review before about the same thing happened. What is really going on? Doesn't make sense for a new scooter that cost $3226.

I bought two Pride scooters, the Wrangler 2 and Baja Bandit. The Bandit is a very nice scooter and will roll over about everything except sand and leaves. I think if the back tire was a little wider this would not be a problem It has lots of power. Easy to load on and off scooter truck carrier. First ride was a rough ride but after changing the seat spring it smoothed right out but still has a bumpy ride but not too bad. The Wrangler 2 is a smooth ride and has a very comfortable seat. I haven't found anything that will stop it. Rolls through sand and lite mud and up steep hills. It is just too big for me to load and unload on the truck. Pride customer service was not very good when I was buying these scooters.

I bought a Pride lift recliner for my Dad and the motor went out in 3 months. We waited to get it repaired for 5 months and finally out of need the store replace the chair for another one. He had this chair for 4 months and the leg lift and motor went out and the frame bent. I have been trying to get it repaired since December and no progress. I has now been 3 full months. The warranty, they tell me is no longer good and the chair will cost $1400 to repair. It will take even after I pay them about 2 months more to get the chair repaired. I paid almost $4000 for this chair and would expect better service from the store I bought it and from the company. This is an expensive piece of furniture for a handicap person who does not have the money to be out more and needs this for his health. Please beware of this chair, it looks good but breaks easily and the repair is a nighttime!

Bought a $4000 motorized wheelchair, not even 2 years old and had to replace right motor twice within less than 1 year. They only warrant the motor for 90 days. So in less than a year I had to pay 1300.00 out of pocket. I talked to a lady by name of Angel, said she would send my complaint up higher in the company. Never heard from no one since. I feel motors are not of good quality.

My Jazzy Elite...I've been thrown face first 5 times now. First was day one. After the chair bottoming out on my threshold I let off at bottom of ramp and it STOPPED instantly, throwing me off face down in the grass. The little wheel had fell off. 2 weeks later fell off again. They came out and replaced both front tiny wheels and adjusted foot rest. Still hit threshold (it's totally destroyed). I tried with seatbelt on and the whole chair about tumbled. Every time. Now I must recline seat all the way back to move if I plan on stopping. Today I went out my kitchen door onto the deck. Soon as I let off the joystick I went down, arms first on top of my cell phone, breaking the screen. It also took out the joystick knob every time as you reaction is to hold on.

Sturdy construction. Some problems with parts falling off because of loose fasteners. Warranty service fixed. Rides well on pavement. Very poor traction. Difficulty with: wet grass and leaves, mud, sand, gravel and loose dusty forest soil (bogged down completely). Not really "All Terrain". Vote yes only for street travel.

Needed technical support on balancing the "bottoming out" of the lift chair when it traveled through its cycle of a raised position to a reclined position (it hits the right-side before hitting the left), and as I am capable of any adjustments that might be made, the dealer would not give me the information as they would 'miss' the $149.00 service fee. So, I'm left with having to trace this issue without their gracious assistance. Neither the dealer nor Pride Support would rise to the issue.

I had a stroke in 2020. I cannot walk, and my right arm is too weak to propel a manual wheelchair. Kaiser and Medicare arranged for me to get a Jazzy Air 2, which raises 14 inches. That died 5 times in the first 2 years, and was out of commission for three months! So, I had to borrow some funds, and bought a new Pride 613 EV for $4000, just to have a backup for the Jazzy Air 2.

I purchased this chair in the Spring of 2021 and right from the start it had issues. It made strange noises and the seat itself sank a lot on the right side even though my huge ventral hernia is on the other side. So, after much complaining to Pride they gave me a replacement Jazzy Elite HD. They refused to give me a different model. This replacement chair was given me about two months later. Here we are, the Fall of 2023 and there are MORE problems. The seat sank in the same spot as the first - really bad I might add - and they sent a rep to replace it. Then this chair started making noise and a lot of it, so I reached out to Pride again They sent a rep to check it and this time I was told both motors need to be replaced and the wheels too, so they did this. This latest repair happened a little over a month ago. The rep told me the brakes were fine and he made no indication there were any other issues.

I am disabled so bought this expensive lift chair for a comfortable and easy to get out of piece of furniture. From the beginning it's been making creaking noises and has been a little eccentric. After having it for just over a year it shut down completely while almost completely reclined. Rather than call the fire department for help I managed to make my way out, sitting on the footrest and almost tipping over in going so. The service provider came over after a couple of days and said that it was a loose wire. He popped the connector all the way in and I had a chair to sit in again.

I purchases a VivaLift chair for $1,549.99 on 04/30/2021. I'm having a problem with my remote. I was told by Pride I needed to go thru the dealer I purchased it from. Med tech will send someone out to check my remote. They charge $75.00 to do this. Because my remote has a frayed wire at the base of the remote, it's not covered on my 7 year warranty. They now want me to pay $109.00 for a new remote. Because of their cheap wire coating, I have to pay. I am so unhappy with this company. Please beware before purchasing products from them. Because I'm disabled and live on a small income, I can no longer use the chair. Cannot afford charges.

I bought a lift chair for my wife who is disabled at a local pharmacy a year ago. The two welds that control the footrest and back broke. We called customer service, they said that it was a defect in the model and to contact the local vendor for service. The local vendor contacted pride mobility to get a warranty service to help us. Their 3rd party service requires a 175 dollar service call and does not carry parts. It would then cost another 175 dollars plus parts and labor to fix the chair. It is a factory defect and I cannot get it fixed without shelling out the price of a new chair. No help from customer service and no willingness to support or fix their products. Avoid this company if help and service is what you need or their ability to stand by their products.

My 93 year old father purchased a Pride Scooter from Affordable Mobility in West Sacramento, CA on August 13, 2022. My father was only able to use it a few days until the battery went dead and hasn't been able to use it since. Paul from Mobility Scooters had attempted to fix it a couple times but as of now, over 3 months later, the scooter has not been repaired and am told the parts are still on backorder. 2 weeks of use and 3 months of sitting is not a good experience. Paul said that he will not refund it which isn't reasonable for a $6,000 scooter that was sold faulty and never able to be recharged. This is not the way to treat an elderly person who was expecting to use this as his only means of getting around.

I wanted to buy this scooter for a while and took the bait and purchased it, nearly £4000, after 4 to 5 months it started making creaking noises from the left rear side so it went in under guarantee but I kept it while it took the 4 to 5 more months to get a motor as they wanted to change the control board first as it was also having problems holding a charge, after about 13 months they replaced the motor, 6 months later it started again, so after another 4 months of creaking it went in again for repair, this time they changed the whole rear axle with one from a demo model, so I now apparently have 2 nearly new motors, wheels, tires etc, within 1 day the creaking has returned and 6 days later it is worse than it originally was,.

I have a Pride Ranger mobility scooter on the mobility scheme. 6 months have passed of the 3 year plan. This scooter has been back in to the shop where I acquired it 7/8 times for the same problem every time. Scratching/rubbing noise from either the right or left wheel assembly. The most recent was on 20/08/22. I got the scooter back from shop at 10am & went out on it to local supermarket etc & by 4pm the problem was back to haunt me. I do not know if this is a recurring problem with this make/model of scooter or I am just an unlucky so & so. :) This is just my own personal circumstances of the Pride Ranger.

I saved up to purchase my 4th scooter with Pride. I had a representative that assisted me with the different devices that were available based on my height, weight and needs. I received my scooter 6 weeks later. The VERY first day that I took it out of the box and drove it I knew there was a problem with it. I almost TIPPED on it 3 times!!! It was shimmying and gyrating to the point where anyone looking at me could notice (you can imagine how embarrassing of a situation this is for an obese woman).

I am 100% scooter reliant and purchased a Pride Mobility scooter through a dealer which was a lemon from the get go. Multiple issues: 1) It makes intermittent ringing and whirring noises, 2) The fast/slow knob didn't work, 3) It lunges, 4) It rocks back and forth in the "off" mode meaning that when it's actually in use it's like being on a ship - and the repetitive jerking has damaged my lower back. Pride sent the dealer a lemon and expects them to fix their screwed up device when the dealer doesn't have the tools/ability to do so. This has resulted in months of pain and discomfort. The dealer is going to replace the scooter as soon as they can get one but if my back is injured permanently, Pride will be hearing from my attorney.

November, 2020 we purchased the Infinity Power Recliner. February, 2021, the chair was not able to descend from the inclined position. 3/1/21, a new junction box and hand control was installed, as both parts were faulty. By December, 2021, same issue occurred, and again a new junction box was installed; service call was $120 for a 10 minute repair. Within 2 weeks of this repair, the chair was again unusable, same issues. 2/1/22, Pride Mobility committed to a free repair, which occurred on 2/11/22. Once again, a brand new junction box and handset was installed. Within 48 hours, on it's 2nd use since the repair, the chair was again unusable. I have since unplugged the chair entirely. In reaching out to the service center yet again, I receive the same apology and an "extended" offer of repairing the chair again.

I purchased a new Go Go LX 4-wheel scooter from Bell House Medical in Lewes DE on 7/27/20. We used the scooter 2 times (in about 1 year) and noticed a clunking noise coming from the rear transaxle area. Being brand new and barely used we returned the scooter to Bell House to ascertain the source and reason for the noise. We were told it was the transaxle and the entire assembly needed to be replaced and it was under warranty. We left the scooter with them back August or Sept of 2021.