FOLLOW US
Pride Mobility
Pride Mobility
Overall Satisfaction Rating
3.04/5
  • 5 stars
    13
  • 4 stars
    15
  • 3 stars
    7
  • 2 stars
    1
  • 1 stars
    19
Based on 55 ratings
SHOW RATING DISTRIBUTION

Pride Mobility

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Pride Mobility
Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more

55 Pride Mobility Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: May 9, 2019

I just obtained from a friend the discontinued Pride TSS300 Power Chair. Bought a new battery and discovered a bit of problem with the controller. I spoke today to a wonderful Specialist at Pride, Barbara, and she gave me info about my current controller, what to do if it finally goes kerplunk, and then even where I can get a new Pride Jazzy power chair locally. Removes all my worries of being stuck... immobile and going back to my manual chair. Thank you dear lady, and Pride!

Pride Mobility response
J Lyn,

Thank you for taking the time to leave a review. We're so glad to hear our customer service team member was able to assist you!

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 8, 2019

I love my Raptor and have used it often but for some reason every now and then I can't get the key to go in. I have been out on it for four days with no problem and today I cannot get the key in. I had a problem to begin with and they mailed me new keys but now it is acting up again. Do you have any suggestions? I am very frustrated right now. I purchased this machine on March 11th/2019 so it is very new. In WA we have a lot of rain so I could not use the scooter often. But now we have sunny days and I want to go out every day but today my key will not work, again.

Pride Mobility response
Hi Geraldine,

We are very sorry to hear you are having issues with the key to your Raptor. We understand how frustrating it can be! We'd like to assist you further. Can you please send us an email? We will need the serial number to your Raptor scooter, so we can look into this matter. Thank you very much. We look forward to hearing from you and making this right.

Be the first one to find this review helpful
Not sure how to choose?

Get expert buying tips about Mobility Scooters delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 4 stars
Verified Reviewer
Original review: May 3, 2019

Pride Quantum products are great as long as they work. I've had mine for over 10 years now, with very little issues, beyond a faulty cable to my controller. Also better quality batteries are available in aftermarket. In Ontario Canada all of our tilt and recline wheelchairs have been considered part of a centralized equipment pool run by a company called Motion Specialities. They were the only certified distributors and repairers of Tilt/Recline equipment. All other Pride vendors are prohibited by law to repair the CEP chairs.

For this reason Pride has closed its supply chain to other vendors, repair shops and even the consumers. I would like Pride to address this issue and Grant access to your supply lines by the average consumer under private member's bill before the Ontario Legislative Assembly #102, The Right to Repair. Which would force company such as Pride and others to make parts and repair manuals readily available to the consumer. Thank you.

View more
Pride Mobility response
Hello James,

thank you for your review. We are sorry to hear about your experiences with service in Canada. In the United States, we offer a wide array of providers who are trained and authorized to perform repairs and maintenance on complex rehab chairs with tilt/recline.

Be the first one to find this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Aug. 28, 2018

Upon seeing your product I purchased it to not only go around the neighborhood, but also to travel to locations in my truck. After using this product it’s nothing but great. This as it can handle a lot of weight, its speed can be from the slowest crawl to the speed of a jogger, as it comes apart easily I can transport it, it has no problem going up hills or up my ramp on my truck, seating is extremely comfortable & adjustable, it has many attachments that helps me in so many ways, I found it easily adjustable seat can be fitted to most, I can even ride at night, have the ability to once again go long term shopping, and gave me back my life.

Prior to my accident I had visited Disney World parks almost 200 times over the years. This had stopped prior to your product’s use until now. It handled the all Disney parks without any issues, was easy to navigate in the crowds, and the power usage was great as the power gauge never dropped even after all day use at several parks (with the use of a phone charger on it too). The scooter also received numerous comments from other visitors at the park interested in your product.

I just wanted to thank you so much for letting me get out of my house with a product that is extremely affordable for its high benefits. Your lifelong friend.

View more
Pride Mobility response

Hello David, thank you for your wonderful review! We are so happy to hear that you are enjoying your product. Did you know our power lift recliners offer countless position combinations to meet your comfort needs? The next time you visit pridemobility.com, check out our other great product lines. We hope to hear from you again soon!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 28, 2018

I have a Quantum 600 XL power wheelchair that I am extremely happy with. I've had my chair for about 3 years and in that time I can verify that I have gone over 2700 miles! My chair came with a digital controller. Keeps track of my mileage, speed, time and percentage of battery strength. I can't walk but a step or two before I would fall so this chair replaces my legs. I'm fortunate that I live in a city and state with hundreds of miles of bike trails that enables me to use my chair to for my doctor appointments, dental appointments, grocery store, restaurants and enables me to get to my family's home that is 3 miles from my apartment.

I've been out in snow and ice for my mail and to take out trash. Ninety plus degree temperature in the summer and I have been caught in the rain. Two plastic shopping bags around the controller keeps it dry. The reliability of the chair is most impressive to me. You would think after 2700 mile the chair would be falling apart but it's not! I've had to tighten the screws that hold my fenders on, replace my batteries once and keep the chair clean. I will be replacing my drive tires and outrigger tires in the near future but that is to be expected. If someone would have told me that I could have traveled from Idaho to the East coast on my chair I would tell them no way but I could have. Thank you Pride Mobility giving me my life back.

View more
Pride Mobility response
Hello Bob!

Thank you for your wonderful review! We are so happy to hear that you are enjoying your Quantum power chair. Have you heard about the Edge 3 with 4.5 mph iLevel? The next time you visit quantumrehab.com, check out our other products we offer. We hope to hear from you again soon!

Be the first one to find this review helpful
How do I know I can trust these reviews about Pride Mobility?
  • 1,844,534 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 2 starsResolution In Progress
profile pic of the author
Verified Reviewer
Original review: July 4, 2019

In June I bought Jazzy. I go plus from Nuk Health Care Mumbai India. Footrest was always a problem as it’s extremely narrow from back. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury in my small toe and I am extremely scared every time I sit in the wheelchair. Kindly change the design of the footrest before it causes further injuries to already fragile users.

Pride Mobility response
Hello,

We are very sorry to hear of your experience with our Jazzy Power Chair. We are required by the FDA to investigate all user injury claims. Can you please provide an email address where you can be reached? We need to obtain some information from you. Thank you so much! You can also email us and we obtain additional information.

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 17, 2019

I bought a Pride Go Go Sport 3 wheels in Dec 2017. The following Dec I was told to replace my batteries which I did. The following Oct I was told to replace them again and the charger. In Nov I called to say I was still having a problem of it not staying charged. In Jan I took it back and the store said, "I told you in Oct that you need a transaxle." I went for another opinion and was told the same except now it’s not under warranty. The first repair place never told me about the warranty. I called Pride and asked and they said they only speak to technicians.

The cost of a new transaxle and motor was quoted from a store here in Vegas was $900. I already needed a seat- $300. I use my scooter every day at work and at home. It has to be a workhorse from the standpoint of hours of use on level ground not ramps. It goes in and out of my trunk twice a day for a max of 4 days. Customer service was not helpful to help resolve my issue. I am told they have redesigned the transaxle. Another rental place said it use to be so much of a problem. They stopped using them. It was always the transaxle. When it was working, the scooter was great. I cannot afford to buy a new scooter every 2 years. I’ve had to rent one for the last 2 months. If they have redesigned the transaxle I think they should have told me when I called.

View more
Pride Mobility response
Hello Constance,

We're sorry to hear about the issues with your Go-Go and that the warranty police wasn't properly communicated to you. Unfortunately, a scooter that is used all day, everyday requires parts to be replaced from time to time. It is correct that our Tech Service line is strictly for providers who call in with questions when making repairs to consumer products. We have a consumer call center line. You can reach them, Monday - Friday 8:30 am - 5:00 pm. Thank you!

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 13, 2019

I have a Pride mobility Gogo elite traveler. Purchased August 2017. Paying in payments through a lease company. The scooter is all of a sudden malfunctioning. Jerks hysterically, makes terrible grinding noises when turning and will get stuck, stop and make horrible noises from the rear. I called and could get hardly any help. I can't afford to pay a tech and now I stuck with a scooter I can't use and will still have to keep paying for.

Pride Mobility response
Hello Brenda,

We are sorry to hear about your experience with your Go-Go Elite Traveller. We would like to speak with you about this situation. Please give us a call at your earliest convenience. We look forward to speaking with you soon!

Be the first one to find this review helpful
Rated with 3 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: May 12, 2019

I've had my Pride Raptor 3-wheel mobility scooter for about a week now and while I am overall pleased with the purchase, the is one issue causing me a lot of trouble. The simple fact is that the Pride Raptor does not want to go slow when moving forward. There is a selector switch which cuts the 12 MPH maximum speed down to 6 MPH, but trying to get it down to 2 MPH is an exercise in frustration.

I live in a ground floor apartment and my last scooter was a Drive Scout 4 DST which I simply drove into the apartment after cutting the speed in half. The speed control lever was extremely variable and gave me excellent control of my speed. The Raptor is quite different, instead of a lever controlled by my fingers there is a small lever on the right handlebar controlled by my thumb. It can move about 1 inch. After a lot of practice I can slowly, very slowly move the lever to get the Raptor moving. At first it groans and then starts creeping forward and then puts on a burst of speed to about 4-5 MPH. This is not good in an apartment. Outside sure, but not in an apartment or a house. The Pride Raptor speed control needs a lot of work.

View more
Pride Mobility response
Hello Karen,

Thank you for clarifying. As we said, the Raptor is designed to be an outdoor scooter only. It's designed for faster speed, so unfortunately, you only have 1 inch of movement to control a 14 mph throttle. There is a switch for the lower speed, but again, that only slows the scooter to 7-8 mph. When moving the Raptor from indoors to outdoors, we recommend keeping your hand on the handbrake as a precaution. You can also put the scooter in freewheel and push it from indoors to outdoors

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 10, 2019

This is about the life threatening problem with PRIDE JAZZY 1450. I was suppose to have gotten a tilt/leg lift chair but was brought this instead I’m stuck with it and all its problems. The movement has been weird, it feels like it’s working with a blank on, high doesn’t go like my PRIDE JAZZY before. It’s like you can feel a pull when it’s going.

Within the 1st month the back casters wheels have been a problem. They turn sideways when in motion and make me stop, it moves the chair sideways and in dirt will get me stuck. Then the back casters started shaking violently.. I mean bad! I called where I got it and they didn’t believe me until they saw it and he thought it so bad he videoed it to give the boss. (Which he says he never made) No one ever heard of it before. They only switched out the casters saying they were loose.

But it didn’t fix the problem! The casters also turn and you put the chair in motion to correct it it makes the plastic cover move. When it starts into motion it makes a loud “bang” noise as if something is hitting the plastic cover. The company has since sold and now I can’t get anything done. I was talking with a lady at my dr office and hers was doing the same thing. It turned out to be the suspension. She said hers had a lag too before the shake. She said they figured it out after seeing the video on “death wobble of a Jeep Wrangler”. It’s exactly what my chair does.

The company doesn’t want to listen. It shakes so bad things will fall out of the pouch in back or knock out my oxygen bottle, if you don’t stop it would throw me out! You have to come to a complete stop and hear the “click” sound it makes when you stop to make the shaking stop!! It starts back in approximately 20seconds later!!

I was almost hit by a truck the other day when it did it as I crossed the street. (You can not keep going or it will throw you out of the seat) So I had to bring my chair to a complete stop out in the middle of a busy intersection. When this truck did a right on red despite the fact I had the right of way he came literally within an inch of me and had it been a few minutes before I could have been killed but traffic was lighter than usual. Is it going to take a death to get some action??! !

I’ve had a work order in since January and they don’t want to be bothered. In their mind they replaced the casters so nothing more can be wrong.

Because of the drag the batteries go out very quickly. Yesterday the chairs wheels turned and then the batteries went from full to shut off in less than a minute. I had to sit for hours in the cold & wind stuck in the dirt with a side way wheel because of this terrible suspension!! The fire dept had to be called to get my chair unstuck so I could get in my house. (Not good for a heart patient) I have no use of my legs so I can not transfer so I had to wait. This chair is a death threat and I am talking to a lawyer to take legal action. Anyone else have the shaking with their casters?? Or suspension issues?!?!

View more
Pride Mobility response
Hello,

We're sorry to hear about the issues with your Jazzy 1450. We would like to assist you further and we need more information. Can you please send an email with the name of the dealer where you purchased the Jazzy from? We look forward to hearing from you. Thank you!

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: May 8, 2019

Have had new scooter for 3 weeks. Troubleshooting guide is good - says 9 flashes means poor brake connection. We tried to use the fancy detailed diagram but we need more assistance because there are so many parts. 1) Called the 1-800 # listed ON the scooter. They were confused. Finally they realized they could not help us because we are Canadian but they did not have a Canadian number to give us. You would have thought they could have connected us directly. 2) Pride Mobility Canada told us they could not help - we need to go to the shop we purchased it from. Why are we frustrated? If you have a troubleshooting guide, you would think there would be some support on the phone. No one even cared to listen to what it could be [9 flashes = brake connection]. Everyone was simply, "We can't help you - go elsewhere." Very poor customer service - particularly for a company whose clientele are disabled people who require assistance.

Pride Mobility response

We are very sorry to hear about the issues you've had with your scooter. We are the Pride U.S. company, so we have alerted Pride Canada about your issues and they'd like to assist, but we need to forward them your contact information. Can you please email us at marketing@pridemobility.com so we have your email, and also provide a number where you can be reached? Thank you!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 14, 2019

My father has been using Jazzy Passport wheelchair since July 2018. He liked it because the chair style was similar to what he was use to with his manual wheelchair and lower to the ground than most other power styles of scooters/wheelchairs. I liked it because it folds up and I don't have to have a wheelchair trailer on my car in order to transport his wheelchair when taking him places. The wheelchair fits in our large trunk. However, right from the start the design of the footrest presented problems and was kind of in the way for transfer even when folded up. Also there was not a side pocket for his emergency medications to be quickly accessed --- Bottom basket and back pocket was very unhandy. But now there seems to be a serious flaw in the design with a centered footrest instead of right and left footrests.

My father recently got his leg trapped and injured while moving inside in his wheelchair. It is a very severe injury causing great pain with a very large sore, and swelling leg, and requiring him to go to a specialist at the hospital wound center in an attempt to heal this sore before it becomes infected and cause even a more serious situation. Needless to say, I am not very happy with this wheelchair and makes me wonder about its future safety. Maybe this is why Medicare would not cover this wheelchair! I am sorry that we bought something so poorly designed that it injured my father. Hopefully, something can be changed that will provide a safe wheelchair for my father.

View more
Pride Mobility response
Hello Karen,

We are very sorry to hear that your father has been injured. We are required by the FDA to investigate all user injury claims. Can you please provide the following information to us? Thank you for your cooperation.

• serial number of the unit
• if the customer sought treatment for his injury
• the date of event

• Consumer contact information

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 26, 2019

The motor was replaced twice in the first 14 months, without charge to me as it was under warranty. The repair person thought it was because I used the scooter mostly outside on city sidewalks, which in our town are in poor condition. The battery charger was cheaply made and I had to buy a new one within the year. PRIDE advertised MAXIMA as heavy duty and indoor/outdoor and it didn't performed to my expectations. I will not be buying from PRIDE again.

Pride Mobility response
Hi Taylor,

We are sorry to hear about your experience with our Maxima Scooter. When it comes to our company, our customers are at the center of everything we do. Pride is dedicated to manufacturing the highest quality products. We are passionate about enabling consumers to achieve their mobility goals and enhancing their quality of life.

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 18, 2019

I recently replaced the batteries in my wife's wheelchair. Now, the seat will not lock in place. It locks temporarily then it slips out and swivels. My wife needs a stable platform to transfer to and this swiveling issue is dangerous to say the least. Does anyone know to adjust the handle or how to possibly lock the swivel base in place? Like I said, it is becoming very dangerous for her to transfer.

Pride Mobility response
Hello Edward,

Thank you for your question. We are happy to guide you in getting the seat of your wife's wheelchair locked firmly in place. Please email us so we can walk you through the process. We'll need to know what product your wife has so we can further assist you. Thank you!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 23, 2019

I have 2 - 600ES Pride mobility chairs and they both have the same error code on the joystick. The error is left motor fault. Changed the motor, changed the control module and changed the joystick on the older model. Still continues to fault, 2 out of 3 times. The newer model appears to be okay with a control module change out to a 614 model. I do not understand why both chairs can have the same fault and one seems to work and the other does not, even when all components have been changed.

Pride Mobility response
Hello Mark,

we're sorry to hear about the issues with your power chairs. If you need assistance, please contact your authorized provider, where you originally purchased the chairs. They can perform diagnostic testing and repairs to your power chairs. Thank you.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Feb. 22, 2019

I replaced my previous 3 wheel scooter with a new 4 wheel scooter to gain stability. Problem is it has a WIDE turning radius. Even at hospitals, it's almost impossible to turn around in a hallway. Damn near impossible to navigate inside my home, have to leave it on the porch. Anyone have any suggestions?

Be the first one to find this review helpful
Customer increased Rating by 2 stars!
Verified Reviewer
Original review: Jan. 21, 2019

I just bought this scooter from a lady whose mother used it for one week before she died. Has been sitting ever since until I bought it. I brought it home put brand new batteries in it and went for a ride. For some reason if I hit a small bump the scooter dies and I have to remove the key and wait about 20 seconds then reinsert the key and it will go until it hits another very small bump and it dies again. Can anyone offer a fix? This is a very dangerous situation. If I am crossing a road it could be deadly. Bad experience.

Pride Mobility response
Hello Doug,

we're sorry to hear about your experience with our product. Because you purchased the scooter secondhand, we highly recommend you find an authorized Pride provider near you and have them service the scooter to make sure everything is working properly. If you need help finding a local dealer, please send us an email at marketing@pridemobility.com and we'll be happy to assist you!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 11, 2019

Bought my scooter in October. Started making a clicking noise when I made turns. Later it was clicking all the time. Reported problem to Spinlife the company I bought it from in early December. Told them I had a clicking noise coming from the front wheel. They said it had to be the rear drive. Sent parts and tech to replace. Still clicked. Tech sent a request to replace the front wheel. Warranty on the wheel was denied by pride saying they only cover tires for 30 days. I was really surprised but I pad the $120 for the tire to get it fixed. Spinlife sent out a tech to replace it. Very disappointed in Pride for not covering a part that was obviously bad from the beginning.

Pride Mobility response
Hello Dwain,

We are sorry to hear about your experience with our product. We are dedicated to manufacturing the highest quality mobility products. Because tires fall under "wear and tear" we set a 30 day warranty from the date of delivery to the provider. We sincerely apologize for the inconvenience this has caused you.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 7, 2019

Three months ago, I received a Pride Jazzy 1450 through an authorized seller, paid for by Medicare. I have a numerous problems with this chair, and Pride customer service has been most unhelpful. The chair jerks to one side or another when going forward or backward. The seller has sent a technician twice already and I was told that the problem is inherent in the chair. I filed a complaint with the Better Business Bureau. Pride responded and told me they would contact a local representative to give me a call and try to help. That never happened. I have tried to call the customer service agent again, but she refuses to take or return my calls. Very bad customer service, especially for a product that is quite expensive.

Pride Mobility response
Hello Jacques,

We're very sorry to hear this and would like to look into the situation ASAP. Are you able to send us an email? Please send us the serial number for your Jazzy 1450, as well as a phone number where you can be reached. Thank you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 5, 2018

I got this chair December, 2017 and have had nothing but problems. The plastic panels over the batteries keep popping off because of the cheap stick-on velcro dots that secure the covers. Finally taped the covers down. The arms are adjusted by two bolts that keep loosening up and are difficult for the patient to fix. The seat cover began to rip two months ago, now I have a 1 inch seam opening.

I called Pride and they said the seat is not warrantied as it was “usual wear and tear”. USUAL WEAR AND TEAR in 10 months by a 130 lb patient... REALLY?? In my opinion the material is too thin and cheap. Pride will do nothing to help. A new seat (which can only be purchased as an entire unit: top, bottom and all metal connectors) cost $500. Look around before you purchase this chair, the warranty is nonexistent.

View more
Pride Mobility response
Hello Ronald,

We are sorry to hear that you are not satisfied with your Pride product. We offer warranties on individual components on your chair. If your provider determines there is a manufacturer defect on the product, we honor the warranty of the affected parts. Any wear on tires, casters, or the seat is considered "normal wear and tear" and does not fall under warranty. These parts will wear out from time to time. This is just natural for a product that is used all day, every day. Thank you

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Resolution response: Nov. 20, 2018

I called the company today 2 work with them to try to get the seat resolved on my chair but I was told by the first lady I talked to there was nothing that the company would do to try to fix my the scene on my chair. I called back and talk to an angel and gave her the serial number she said she was looking up some things and would get me a call back. I have been really stressed over this had to have my mother call try to get this resolved. I don't understand why they can't replace the seat on my chair so it didn't have the two Heating elements coming out of it and causing problems for me sitting so I didn't feel the rough spots in it anymore. I really look forward to somebody from the company calling me personally to try to get this resolved I'm really tired I'm not getting anywhere with pride I'm really not suggesting that anybody buy a chair from this company

Original review: Nov. 14, 2018

I received Power Lift Chair. Starting in 2017 I've had to have 3 of them replaced, the first one the Springs were coming through the seat, the second one the footrest was rubbing against the inside and tearing the fabric, the third one came with rips and holes in the back of the chair. Now I'm dealing with the 4th one. Everything was good with the chair except for the seating on it. For the past couple months the seat has gotten so bad I had to go out and buy a 12 x 4 cushion to put on it and I can still feel what is supposed to be warmings of the seat hurting my behind. I had a golden power chair and never once had a problem with it. Sorry I gave it away to make room for this. It would be nice if they did something about the seat on this power chair.

Pride Mobility response
Hello Melissa,

We are sorry to hear about your experience with our lift chairs. We would like to speak with you about this situation and make things right. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.

3 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 8, 2018

I have been looking for a new power chair and have spent many hours looking and looking for something that fits my needs. I'm not in the UK or in the US either, which makes it more difficult and even more necessary to use the web to search and ask questions before I buy. Pride wheelchairs came up many times. I had my eye on two of their power chairs. One question I was about accessories and suspension capabilities for outside use. However, whenever I sent questions I always got one of these two answers:

From Pride themselves: " ...as the manufacturer, we at Pride Mobility Products Ltd do not sell or service direct to the public; we only do so through our authorised Pride providers who hold accounts with us within the United Kingdom; this is in accordance with our licence held with the British Health Trading Association (BHTA). As such we would respectfully suggest you get in contact with a local Pride provider in your area that will be able to assist you further with any parts you require..." From individual providers: "We don't know the answer/We don't have any accessories. Maybe Pride can help you."

I have had this from a few companies actually and I'm really tired of having to search and search and waste my own time. If they are happy to take my money then they should know their products and be able to answer the buyer's questions. Also, there are many shops and businesses spread around the world selling mobility wheelchairs. None of them have every model or brand that we want to consider. Most of us do not want to just go to our local store and buy something just because they have it. We like to use the internet to search for all our individual needs, to have more choice and to ask questions. Therefore it is necessary to get as much information online and from the individual companies as possible. If these companies aren't prepared to do this and will only "deal with the retailer" then cross them off your list. Because they won't be there after sales if you need them either.

This is a competitive world - companies should come down a peg or two and remember that it's us, the customer, who makes the decision of where to spend our money. Do you really think that customers like me, when making such a big and important investment, would gain confidence from this service? Do you think we will have faith in your after sales care? No. Especially bearing in mind the vulnerability of people who need to buy this product. When I do eventually decide where to invest my money it will be based on the customer service and availability of the company to help me as much as the model of chair itself.

View more
Pride Mobility response
Vanessa,

We're sorry to hear about your experience with the customer service team at Pride UK. Our team at Pride U.S. is dedicated to the consumer experience and will do their very best to answer your questions. Please email us at marketing@pridemobility.com or reach out to us on our Facebook page (Pride Mobility Products Corp) and we will see if we can assist you. We hope to hear from you!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 24, 2018

Perhaps the 1 star is not a fair rating. My wife has a Jazzy Ultra close to ten years, but we have a Jazzy 1103 Ser # ** as a back up. This unit had been sitting for a long period of time and the batteries would not hold a charge. Having change the batteries in the Ultra, I got some help to pull the seat (I'm 88, not as strong as I use to be!). The first thing I noted was that in order to remove the front battery, I would have to remove structural bracing, plus I still have figured out how to remove the plastic shroud. Anyway I removed the bracing and the batteries. I then inserted the new batteries, connected the rear battery, all is fine.

Comes the front battery, and when I came to connect the positive, you would have thought that I was arc welding. I disconnected the circuit breaker. Tried connecting the connected battery there. This time I burned my hand. I ordered a new 50 amp circuit breaker, same thing! I could not understand since the battery was connected to nothing except the circuit breaker??? Now I began to search the internet for a wiring diagram for the Jazzy 1103. Oh yes there is one in the owner manual, that looks as though a kid drew it. Nothing detailed. I tried writing Pride Customer's Service. No response! Tried another E mail earlier today, and when I got done writing, it disappeared!

Now our situation: My wife is disabled and under Hospice Care. I am her only caretaker. We live in a small town 50 miles from anywhere! As I said before, I'm 88, and getting up and down on the floor, using a flashlight to see clearly under the shroud, would have been no problem for me maybe 8, 9, or 10 years ago. Oh yes as I said before, how does this battery connect to the unit? The connection is self contained, positive and negative, both connecting to the circuit breaker, nothing else??? As I said before, my wife's Jazzy 1103 Ultra, you could ask for a better power chair, and easy, easy to work on, but, oh well you know what I'm think---.

View more
Pride Mobility response
Hello Earle,

we're sorry to hear about your experience with your wife's Jazzy power chair. We would like to work with you and provide helpful information regarding proper procedure for changing batteries on our mobility products. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2018

Have use the Victory 10 one time. Cannot get it to latch the front onto the rear. Contacting Pride Mobility was pointless - kept telling us to contact the seller. One would think that the manufacturer would be able to help with the problem. My spouse is ready to take it to the lobby of the manufacturing plant and drop it off and see if they can put it back together. They show all types of videos on how to disassemble it but don't try to find anything on how they assemble it, or any troubleshooting guides for assembly. Very disgusted.

Pride Mobility response
Danielle,

We are sorry to hear about your recent experience with our customer care department. We have a high standard of expectations when it comes to helping our customers fulfill their needs. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you and resolving this situation!

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 18, 2018

My wife has had a full size Jazzy wheelchair with two big, main wheels and four stabilizers. I have only one gripe. While it goes as fast as you would want it to (up to around six miles an hour) and handles well ("turns on a dime" as they say), while it has got my wife where she wants to go, we cannot seem to get the parts we need (new set of the small wheels and footrest). Called Pride for the parts but was referred to our local supplier, and have waited, I would say close to a month, for anything to get done. Still waiting. I believe our supplier has a local monopoly and such does not usually or always come with the best customer service. If my wife waits much longer I'm afraid the small wheels, which are of a rubbery substance and the worse for wear, won't hold out and may cause accidental injury.

Pride Mobility response
Hi Bill,

We are sorry to hear about your experience with one of our local providers. We would like to speak with you about this situation and make things right. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you!

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Sept. 13, 2018

Got one little problem with my grandpa's scooter and your customer service just made sure me and my family will never buy Pride again! The only good thing I can say is thanks for letting me down early, probably saving me a lot of trouble.

Pride Mobility response
Hi Bobby,

We are sorry to hear about your recent experience with our customer care department. We have a high standard of expectations when it comes to helping our customers fulfill their needs. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

I have only had the scooter 9 months on second battery, there is a malfunction somewhere w/ the scooter! It does not make any sense why the battery only last two months, I'm terrified to even go anywhere on it. Am going to be stuck, and yes it has happened more than once. Needless to say biggest regret of my life!

Pride Mobility response
Hello Pamela,

We are sorry to hear about your experience with your scooter. We would like to speak with you about this situation and make things right. Please give us a call at 800-800-4258 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

This Jazzy ZT is my second Pride scooter. About 4 months old the transaxle went out. Pride did not want to replace it. Have they finally ship a replacement not paying for service call or labor. First Pride less than year old same thing Went out twice. I will not buy another Pride scooter.

Pride Mobility response
Hi Allan,

That is very unusual. Are you dialing this number? 800-800-4258. The number takes you to our Consumer Call Center. You might have to wait a few minutes to speak to a representative if they are busy with other callers, but someone will get to you!

We are sorry to hear about your negative experience with our Jazzy Zero Turn. We would like to speak with you about this situation and make things right. We look forward to speaking with you and working towards earning back your business.

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 21, 2018

The Pride Go Go 4 wheel Scooter is a good scooter, but it has a major flaw. No one can hear the horn! I can lean on the horn all day, but until you're a foot away from someone they don't pay attention to it! It needs a louder horn.

Pride Mobility response
Hello Daniel,

Thank you for your review. We are glad to hear you are enjoying your Go-Go scooter. We also appreciate your feedback about the horn. Did you know that the turning radius of the Jazzy Zero Turn is so tight, you can turn the scooter around in an elevator? The next time you visit pridemobility.com, check out our other great product lines. We hope to hear from you again soon!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 11, 2018

This is the second Pride Victory 10 that we had in less than a year. Pride swapped the first one out for same reason and no better. It does not even last a half mile and it is less than 2 mos old. This is the same problem as the first one. Cannot take it anywhere. Getting tired of driving an hour each way to be checked, the back to be fixed. With my husband on Oxygen - I can't have him getting stranded with a machine that is not reliable.

Pride Mobility response

When it comes to our company, our customers are at the center of everything we do. Pride is dedicated to manufacturing the highest quality products. We are passionate about enabling consumers to achieve their mobility goals and enhancing their quality of life.

6 people found this review helpful
Loading more reviews...

Pride Mobility expert review by ConsumerAffairs

Pride Mobility has wheelchair and scooter lift solutions for minivans, SUVs and full-size vans. Some Pride Mobility lift systems are eligible for rebates under certain auto manufacturers’ mobility programs. These can range from $500 to $1200. Additional features from Pride Mobility include the Swing-Away Adaptor, battery packs to eliminate the need for a complex wiring system, in-house chargers, hitch extensions and weather covers.

  • Backpacker AVP 2.0: This hybrid lift uses a platform to raise a mobility device up and into the back of a vehicle. Dual remotes and a securement strap keep the Backpacker easy and safe to use.

  • Commander 200 Trunk Mount: This interior lift can move up to 200 pounds. The four-point lifting kit is easy to use and makes raising your mobility device up and into the vehicle as effortless as possible.

  • Outlander: This exterior lift can be attached to your trailer hitch, and even transferred to another vehicle, with little effort. Equipped with several high-tech features, like a phosphate undercoating to help prevent wear and tear from inclement weather, this exterior lift is a good choice for tech enthusiasts.

Profile picture of ConsumerAffairs
ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Pride Mobility Company Information

Company Name:
Pride Mobility
Website:
www.pridemobility.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!