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Pride Mobility
Overall Satisfaction Rating
2.98/5
  • 5 stars
    13
  • 4 stars
    16
  • 3 stars
    7
  • 2 stars
    1
  • 1 stars
    21
Based on 58 ratings
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Pride Mobility

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58 Pride Mobility Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: May 9, 2019

I just obtained from a friend the discontinued Pride TSS300 Power Chair. Bought a new battery and discovered a bit of problem with the controller. I spoke today to a wonderful Specialist at Pride, Barbara, and she gave me info about my current controller, what to do if it finally goes kerplunk, and then even where I can get a new Pride Jazzy power chair locally. Removes all my worries of being stuck... immobile and going back to my manual chair. Thank you dear lady, and Pride!

Pride Mobility response
J Lyn,

Thank you for taking the time to leave a review. We're so glad to hear our customer service team member was able to assist you!

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Rated with 4 stars
Verified Reviewer
Original review: May 8, 2019

I love my Raptor and have used it often but for some reason every now and then I can't get the key to go in. I have been out on it for four days with no problem and today I cannot get the key in. I had a problem to begin with and they mailed me new keys but now it is acting up again. Do you have any suggestions? I am very frustrated right now. I purchased this machine on March 11th/2019 so it is very new. In WA we have a lot of rain so I could not use the scooter often. But now we have sunny days and I want to go out every day but today my key will not work, again.

Pride Mobility response
Hi Geraldine,

We are very sorry to hear you are having issues with the key to your Raptor. We understand how frustrating it can be! We'd like to assist you further. Can you please send us an email? We will need the serial number to your Raptor scooter, so we can look into this matter. Thank you very much. We look forward to hearing from you and making this right.

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Rated with 4 stars
Verified Reviewer
Original review: May 3, 2019

Pride Quantum products are great as long as they work. I've had mine for over 10 years now, with very little issues, beyond a faulty cable to my controller. Also better quality batteries are available in aftermarket. In Ontario Canada all of our tilt and recline wheelchairs have been considered part of a centralized equipment pool run by a company called Motion Specialities. They were the only certified distributors and repairers of Tilt/Recline equipment. All other Pride vendors are prohibited by law to repair the CEP chairs.

For this reason Pride has closed its supply chain to other vendors, repair shops and even the consumers. I would like Pride to address this issue and Grant access to your supply lines by the average consumer under private member's bill before the Ontario Legislative Assembly #102, The Right to Repair. Which would force company such as Pride and others to make parts and repair manuals readily available to the consumer. Thank you.

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Pride Mobility response
Hello James,

thank you for your review. We are sorry to hear about your experiences with service in Canada. In the United States, we offer a wide array of providers who are trained and authorized to perform repairs and maintenance on complex rehab chairs with tilt/recline.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Feb. 22, 2019

I replaced my previous 3 wheel scooter with a new 4 wheel scooter to gain stability. Problem is it has a WIDE turning radius. Even at hospitals, it's almost impossible to turn around in a hallway. Damn near impossible to navigate inside my home, have to leave it on the porch. Anyone have any suggestions?

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 17, 2019

We purchased a Pride Raptor in February of this year, and have had battery issues with it since the beginning. It did not have a range of 30 miles, more like 8 miles. Pride provided new batteries but now the motor is burned out. The new motor is on backorder and maybe will be in at the end of the month. We also purchased a brand new model Pride Wrangler on August 9th since my husband wanted a more off the road scooter. Well, that one lasted two weeks before the front tires went bald. The new tires and parts were supposed to ship last Tuesday but I was told yesterday, they may be shipped October 7th. I do not trust anything Pride tells me anymore. I have been put off too many times in the last 7 months.

We have over $8,000 invested in these two scooters and have nothing to show for it but two broke down machines outside my front door. We had a vacation planned for the month of October, and now we can't go waiting on a possible shipment of the parts for these scooters, and there is no assurance that the parts will ever come in. I have contacted the company and get the attitude of "aw well, there is nothing we can do". They didn't have that attitude when we were sold these scooters. They seem to forget disabled people use these products and their life is upended when they break down. It's just a business to them. They don't seem to care for their customers. I told them yesterday that I would never buy a Pride product again. I feel like I have thrown away $8,000. That is painful for someone on a fixed income.

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Pride Mobility response
Hello Linda,

we're so sorry to hear about the issues with your Pride products. We value customer feedback and take complaints very seriously. We'd like to reach out to you and assist further, but we need some additional information. Can you please send an email to marketing@pridemobility.com with your contact information, as well as the serial numbers for both the Raptor and Wrangler scooters? We look forward to hearing from you and working towards earning back your business. Thank you.

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Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2019

Pride Victory Mobility Scooter, $1,200. 6 months old. Service Technicians have been out 4 times for the same problem. First tech said, new motor, got a new motor. Problem of scooter lurching forward still occurring after new motor. Second tech comes out says not motor, brakes are bad. According to service center the replacement part sent to tech a few days later but tech says it took a month to get the part and said the part got wet before he installed. Someone is lying. 4 hours to install and he said it works til the foot platform snapped in place. Scooter operation stops working. A cable is bad now. We think he pinched the cable snapping the platform down. He works very close to the parts so he can SEE.

The scooter is totally inoperable now (it worked 4 hours before he showed up) and my disabled husband is out of luck. No scooter. Service center manager says he can send part direct to me and expedite but days go by no call back. I call him and ask did it get sent out? Chris says, "I don't know which cable to send." More days go by. I call Russell at ScooterDirect, "Can you get involved." Russell calls Chris Service Manager, no call back.

No working scooter. The $1,200 scooter that worked before Les the tech got there is abandoned. My husband is abandoned. The manager at the service center is zero help. My husband is just out of luck and we wasted all that money on a scooter that is still under warranty and no one is doing any thing apparently to help get this resolved. The technicians are unreliable, tell untruths. Service manager provides no service. Warranty meaningless.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2019

This chair was a replacement for 2 jazzy airs that failed within three months of having the chair brought to my house. Now this new chair which is the Jazzy Air 2 and having this new chair for only a month and it already has problems. It has a fast beeping noise when I bring the chair down to its lowest position and it does not run as fast when it is beeping this quickly. This appears to be the same problem as the old jazzy air which has been discontinued!

Pride Mobility response
Hello John,
we're very sorry to hear about the issues with your product. We'd like to work with you in winning back your business. Please email us at marketing@pridemobility.com and provide us with the serial number on your Jazzy Air 2. The serial number begins with the letter J and is found on the main frame of the power chair near the batteries. Look for a white barcode sticker, 14 digits long.
We look forward to hearing from you!

Kate

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Rated with 2 stars
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Verified Reviewer
Original review: July 4, 2019

In June I bought Jazzy. I go plus from Nuk Health Care Mumbai India. Footrest was always a problem as it’s extremely narrow from back. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury in my small toe and I am extremely scared every time I sit in the wheelchair. Kindly change the design of the footrest before it causes further injuries to already fragile users.

Pride Mobility response
Hello,

We are very sorry to hear of your experience with our Jazzy Power Chair. We are required by the FDA to investigate all user injury claims. Can you please provide an email address where you can be reached? We need to obtain some information from you. Thank you so much! You can also email us and we obtain additional information.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 17, 2019

I bought a Pride Go Go Sport 3 wheels in Dec 2017. The following Dec I was told to replace my batteries which I did. The following Oct I was told to replace them again and the charger. In Nov I called to say I was still having a problem of it not staying charged. In Jan I took it back and the store said, "I told you in Oct that you need a transaxle." I went for another opinion and was told the same except now it’s not under warranty. The first repair place never told me about the warranty. I called Pride and asked and they said they only speak to technicians.

The cost of a new transaxle and motor was quoted from a store here in Vegas was $900. I already needed a seat- $300. I use my scooter every day at work and at home. It has to be a workhorse from the standpoint of hours of use on level ground not ramps. It goes in and out of my trunk twice a day for a max of 4 days. Customer service was not helpful to help resolve my issue. I am told they have redesigned the transaxle. Another rental place said it use to be so much of a problem. They stopped using them. It was always the transaxle. When it was working, the scooter was great. I cannot afford to buy a new scooter every 2 years. I’ve had to rent one for the last 2 months. If they have redesigned the transaxle I think they should have told me when I called.

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Pride Mobility response
Hello Constance,

We're sorry to hear about the issues with your Go-Go and that the warranty police wasn't properly communicated to you. Unfortunately, a scooter that is used all day, everyday requires parts to be replaced from time to time. It is correct that our Tech Service line is strictly for providers who call in with questions when making repairs to consumer products. We have a consumer call center line. You can reach them, Monday - Friday 8:30 am - 5:00 pm. Thank you!

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 13, 2019

I have a Pride mobility Gogo elite traveler. Purchased August 2017. Paying in payments through a lease company. The scooter is all of a sudden malfunctioning. Jerks hysterically, makes terrible grinding noises when turning and will get stuck, stop and make horrible noises from the rear. I called and could get hardly any help. I can't afford to pay a tech and now I stuck with a scooter I can't use and will still have to keep paying for.

Pride Mobility response
Hello Brenda,

We are sorry to hear about your experience with your Go-Go Elite Traveller. We would like to speak with you about this situation. Please give us a call at your earliest convenience. We look forward to speaking with you soon!

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Pride Mobility expert review by ConsumerAffairs

Pride Mobility has wheelchair and scooter lift solutions for minivans, SUVs and full-size vans. Some Pride Mobility lift systems are eligible for rebates under certain auto manufacturers’ mobility programs. These can range from $500 to $1200. Additional features from Pride Mobility include the Swing-Away Adaptor, battery packs to eliminate the need for a complex wiring system, in-house chargers, hitch extensions and weather covers.

  • Backpacker AVP 2.0: This hybrid lift uses a platform to raise a mobility device up and into the back of a vehicle. Dual remotes and a securement strap keep the Backpacker easy and safe to use.

  • Commander 200 Trunk Mount: This interior lift can move up to 200 pounds. The four-point lifting kit is easy to use and makes raising your mobility device up and into the vehicle as effortless as possible.

  • Outlander: This exterior lift can be attached to your trailer hitch, and even transferred to another vehicle, with little effort. Equipped with several high-tech features, like a phosphate undercoating to help prevent wear and tear from inclement weather, this exterior lift is a good choice for tech enthusiasts.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Pride Mobility Company Information

Company Name:
Pride Mobility
Website:
www.pridemobility.com
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