Pride Mobility Reviews

Sturdy construction. Some problems with parts falling off because of loose fasteners. Warranty service fixed. Rides well on pavement. Very poor traction. Difficulty with: wet grass and leaves, mud, sand, gravel and loose dusty forest soil (bogged down completely). Not really "All Terrain". Vote yes only for street travel.

Needed technical support on balancing the "bottoming out" of the lift chair when it traveled through its cycle of a raised position to a reclined position (it hits the right-side before hitting the left), and as I am capable of any adjustments that might be made, the dealer would not give me the information as they would 'miss' the $149.00 service fee. So, I'm left with having to trace this issue without their gracious assistance. Neither the dealer nor Pride Support would rise to the issue.

I had a stroke in 2020. I cannot walk, and my right arm is too weak to propel a manual wheelchair. Kaiser and Medicare arranged for me to get a Jazzy Air 2, which raises 14 inches. That died 5 times in the first 2 years, and was out of commission for three months! So, I had to borrow some funds, and bought a new Pride 613 EV for $4000, just to have a backup for the Jazzy Air 2.

I purchased this chair in the Spring of 2021 and right from the start it had issues. It made strange noises and the seat itself sank a lot on the right side even though my huge ventral hernia is on the other side. So, after much complaining to Pride they gave me a replacement Jazzy Elite HD. They refused to give me a different model. This replacement chair was given me about two months later. Here we are, the Fall of 2023 and there are MORE problems. The seat sank in the same spot as the first - really bad I might add - and they sent a rep to replace it. Then this chair started making noise and a lot of it, so I reached out to Pride again They sent a rep to check it and this time I was told both motors need to be replaced and the wheels too, so they did this. This latest repair happened a little over a month ago. The rep told me the brakes were fine and he made no indication there were any other issues.

I am disabled so bought this expensive lift chair for a comfortable and easy to get out of piece of furniture. From the beginning it's been making creaking noises and has been a little eccentric. After having it for just over a year it shut down completely while almost completely reclined. Rather than call the fire department for help I managed to make my way out, sitting on the footrest and almost tipping over in going so. The service provider came over after a couple of days and said that it was a loose wire. He popped the connector all the way in and I had a chair to sit in again.

I purchases a VivaLift chair for $1,549.99 on 04/30/2021. I'm having a problem with my remote. I was told by Pride I needed to go thru the dealer I purchased it from. Med tech will send someone out to check my remote. They charge $75.00 to do this. Because my remote has a frayed wire at the base of the remote, it's not covered on my 7 year warranty. They now want me to pay $109.00 for a new remote. Because of their cheap wire coating, I have to pay. I am so unhappy with this company. Please beware before purchasing products from them. Because I'm disabled and live on a small income, I can no longer use the chair. Cannot afford charges.

I bought a lift chair for my wife who is disabled at a local pharmacy a year ago. The two welds that control the footrest and back broke. We called customer service, they said that it was a defect in the model and to contact the local vendor for service. The local vendor contacted pride mobility to get a warranty service to help us. Their 3rd party service requires a 175 dollar service call and does not carry parts. It would then cost another 175 dollars plus parts and labor to fix the chair. It is a factory defect and I cannot get it fixed without shelling out the price of a new chair. No help from customer service and no willingness to support or fix their products. Avoid this company if help and service is what you need or their ability to stand by their products.

My 93 year old father purchased a Pride Scooter from Affordable Mobility in West Sacramento, CA on August 13, 2022. My father was only able to use it a few days until the battery went dead and hasn't been able to use it since. Paul from Mobility Scooters had attempted to fix it a couple times but as of now, over 3 months later, the scooter has not been repaired and am told the parts are still on backorder. 2 weeks of use and 3 months of sitting is not a good experience. Paul said that he will not refund it which isn't reasonable for a $6,000 scooter that was sold faulty and never able to be recharged. This is not the way to treat an elderly person who was expecting to use this as his only means of getting around.

I wanted to buy this scooter for a while and took the bait and purchased it, nearly £4000, after 4 to 5 months it started making creaking noises from the left rear side so it went in under guarantee but I kept it while it took the 4 to 5 more months to get a motor as they wanted to change the control board first as it was also having problems holding a charge, after about 13 months they replaced the motor, 6 months later it started again, so after another 4 months of creaking it went in again for repair, this time they changed the whole rear axle with one from a demo model, so I now apparently have 2 nearly new motors, wheels, tires etc, within 1 day the creaking has returned and 6 days later it is worse than it originally was,.

I have a Pride Ranger mobility scooter on the mobility scheme. 6 months have passed of the 3 year plan. This scooter has been back in to the shop where I acquired it 7/8 times for the same problem every time. Scratching/rubbing noise from either the right or left wheel assembly. The most recent was on 20/08/22. I got the scooter back from shop at 10am & went out on it to local supermarket etc & by 4pm the problem was back to haunt me. I do not know if this is a recurring problem with this make/model of scooter or I am just an unlucky so & so. :) This is just my own personal circumstances of the Pride Ranger.

I saved up to purchase my 4th scooter with Pride. I had a representative that assisted me with the different devices that were available based on my height, weight and needs. I received my scooter 6 weeks later. The VERY first day that I took it out of the box and drove it I knew there was a problem with it. I almost TIPPED on it 3 times!!! It was shimmying and gyrating to the point where anyone looking at me could notice (you can imagine how embarrassing of a situation this is for an obese woman).

I am 100% scooter reliant and purchased a Pride Mobility scooter through a dealer which was a lemon from the get go. Multiple issues: 1) It makes intermittent ringing and whirring noises, 2) The fast/slow knob didn't work, 3) It lunges, 4) It rocks back and forth in the "off" mode meaning that when it's actually in use it's like being on a ship - and the repetitive jerking has damaged my lower back. Pride sent the dealer a lemon and expects them to fix their screwed up device when the dealer doesn't have the tools/ability to do so. This has resulted in months of pain and discomfort. The dealer is going to replace the scooter as soon as they can get one but if my back is injured permanently, Pride will be hearing from my attorney.

November, 2020 we purchased the Infinity Power Recliner. February, 2021, the chair was not able to descend from the inclined position. 3/1/21, a new junction box and hand control was installed, as both parts were faulty. By December, 2021, same issue occurred, and again a new junction box was installed; service call was $120 for a 10 minute repair. Within 2 weeks of this repair, the chair was again unusable, same issues. 2/1/22, Pride Mobility committed to a free repair, which occurred on 2/11/22. Once again, a brand new junction box and handset was installed. Within 48 hours, on it's 2nd use since the repair, the chair was again unusable. I have since unplugged the chair entirely. In reaching out to the service center yet again, I receive the same apology and an "extended" offer of repairing the chair again.

I purchased a new Go Go LX 4-wheel scooter from Bell House Medical in Lewes DE on 7/27/20. We used the scooter 2 times (in about 1 year) and noticed a clunking noise coming from the rear transaxle area. Being brand new and barely used we returned the scooter to Bell House to ascertain the source and reason for the noise. We were told it was the transaxle and the entire assembly needed to be replaced and it was under warranty. We left the scooter with them back August or Sept of 2021.

I purchased a Pride Mobility cart last summer at a local; dealer. The cart worked well and I was satisfied with it. Then, in late December we were unable to assemble it. Upon inspection we found one of four electrical contacts which connected power from the back assembly and the battery to the front assembly was bent and loosened from the box that contained the contacts. We brought the cart to the dealer to exercise the warranty that came with the cart. The dealer contacted Pride in an effort to get the cart repaired. Pride claimed the failure was due to wear and tear and therefore was not covered, even though the dealer assured them it wasn’t. In fact we had disassembled and assembled maybe a total of ten times or less while we had it, and the cart had seen nominal use.

We purchased a Pride Mobility Victory LX, and it took about six weeks to receive it. Once we got it, we thought the wait would be over. Unfortunately, we were wrong. In about a month, the stitching was coming apart on the seat. We requested a seat replacement, and we’re still waiting, two months later. Then, the motor started making noise, and a light was coming on that shouldn’t. We went to the Nebraska Scooter Mart, the place where we purchased the product. They told us that the motor and differential needed replaced, and there was a flat spot on the wheel. In addition, a computer board in the tiller assembly was cracked. We used this scooter normally. There was no reason for this to happen in the span of six weeks.

I purchased the Pride GoGo Elite Plus scooter from my local National Seating and Mobility dealer in 2018 and it worked great for a couple years. My wife and I were able to take the scooter apart, load it in our hatchback and take it to all of our favorite parks and destinations. The scooter was always assembled according to the owners manual and fit together....until it didn't. There is a design flaw with this scooter and probably other Pride products. The front section (with the battery and steering column) make a connection with the rear section(motor). The connection involves "prongs" fitting into small metal sheathes. This allows power to go from the battery to the motor. So, if the prongs are slightly askew they will crumple these very thin metal sheathes at which point the scooter is inoperable.

Had a fuse blow in a Pride Raptor. Per user manual fuses are under the seat. Could only find 1 fuse and found out pride purposefully doesn't reveal the locations of all fuses. Found a fuse buried within the tiller that not only controlled the electrical system but most likely fried my S-Drive. After going through the user manual line by line and not finding one mention of a fuse in the tiller I read on a blog that this is done to make you have to get it serviced instead of fixing yourself. Now that is the blogger's opinion and not proven fact but it makes sense. I question why the manual specifically states the fuses are under the seat and pretty much hide the location of the more important fuses. It's a paper weight being sold for part now as I have been without a much needed scooter due to my disability for months now. Next one won't be a pride. I personally consider this unethical and done in bad faith.

After doing much research I decided to purchase a Pride Mobility Victory LX Sport mobility scooter. I contacted 2 local dealers and obtained competitive pricing. I selected one based upon their reputation and price. I ordered the scooter on a Monday and it arrived just 2 days later (Wednesday) via a freight carrier in 2 boxes. The dealer I purchased from also provided free assembly at my home and the technician arrived within 2 hours of the delivery. Assembly, checkout and training was completed within 1 hour. I even received a follow up call from the dealer sales manager asking if everything was to my satisfaction. I was impressed from order to delivery and setup by the professionalism of all involved in the process.

Updated on 08/13/2020: This a follow up of bad review against Pride Mobility in reference to a lift chair. The company said that the retailer would either re-stuff the chair or would get a cushion for me. As of August 12,2020 I have not gotten either one. I contacted the retailer and have not heard back from them. I have also phoned them and upon leaving messages I have yet to hear from them. Problem not solved!!!!

I recently purchased a used Pride Go-Go LX CTS Suspension 2 to 3 year old scooter for my special needs brother. It was never used and basically like brand new. After driving it around 4 miles I could hear what sounded like the axle bearing grinding. Sure enough the bearing was no good. I spoke to Pride and they told me I have to get parts from dealer only and they can't give me any part numbers or diagrams to order parts. I won't get into the person I spoke to at Pride but respect goes a long way in this world we are living in.

Updated on 10/15/2020: They have no intention of giving back money for a damaged powerchair. I filed a complaint and get a "I'm sorry crap response". There have been lawsuits against Pride for their chairs catching fire and people have burnt up in them and died. At first I tried to get a replacement chair that was not damaged. Now I want my money back. They sent the wrong charger with the chair (one that is no longer made). Pride said to deal with the Home Health Store. The Home Health Store said they would talk to Pride.

I bought the Raptor three just over 2 weeks ago. I am disabled and love the scooter because it gives me a little freedom from having to ask for a ride every place I need to go. When I stepped onto the scooter the part where your feet rest it cracked. I believe it's called a deck shroud. The scooter is supposed to be rated to 400 pounds. I weigh 280. I called the place I bought it and they said that they can quote me a price for a replacement. I told them that it's only been a couple of weeks since I bought it. I was told that it doesn't matter how long I've had it. So I called the manufacturer and they referred me back to the dealer. So I guess I'm out of luck. Next one I get will not be from this manufacturer.

The foot rest is too narrow in front and extremely narrow from back. When I make a fast turn my foot slips off and falls between edge of foot rest and wheel. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury to my ankles and fear someday will break my ankle. So right now chair sits idle while I use my wife's. So if you have big feet this is not the wheel chair for you.

We purchased a Pride Raptor in February of this year, and have had battery issues with it since the beginning. It did not have a range of 30 miles, more like 8 miles. Pride provided new batteries but now the motor is burned out. The new motor is on backorder and maybe will be in at the end of the month. We also purchased a brand new model Pride Wrangler on August 9th since my husband wanted a more off the road scooter. Well, that one lasted two weeks before the front tires went bald. The new tires and parts were supposed to ship last Tuesday but I was told yesterday, they may be shipped October 7th. I do not trust anything Pride tells me anymore. I have been put off too many times in the last 7 months.

Pride Victory Mobility Scooter, $1,200. 6 months old. Service Technicians have been out 4 times for the same problem. First tech said, new motor, got a new motor. Problem of scooter lurching forward still occurring after new motor. Second tech comes out says not motor, brakes are bad. According to service center the replacement part sent to tech a few days later but tech says it took a month to get the part and said the part got wet before he installed. Someone is lying. 4 hours to install and he said it works til the foot platform snapped in place. Scooter operation stops working. A cable is bad now. We think he pinched the cable snapping the platform down. He works very close to the parts so he can SEE.

This chair was a replacement for 2 jazzy airs that failed within three months of having the chair brought to my house. Now this new chair which is the Jazzy Air 2 and having this new chair for only a month and it already has problems. It has a fast beeping noise when I bring the chair down to its lowest position and it does not run as fast when it is beeping this quickly. This appears to be the same problem as the old jazzy air which has been discontinued!

In June I bought Jazzy. I go plus from Nuk Health Care Mumbai India. Footrest was always a problem as it’s extremely narrow from back. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury in my small toe and I am extremely scared every time I sit in the wheelchair. Kindly change the design of the footrest before it causes further injuries to already fragile users.

I bought a Pride Go Go Sport 3 wheels in Dec 2017. The following Dec I was told to replace my batteries which I did. The following Oct I was told to replace them again and the charger. In Nov I called to say I was still having a problem of it not staying charged. In Jan I took it back and the store said, "I told you in Oct that you need a transaxle." I went for another opinion and was told the same except now it’s not under warranty. The first repair place never told me about the warranty. I called Pride and asked and they said they only speak to technicians.

I have a Pride mobility Gogo elite traveler. Purchased August 2017. Paying in payments through a lease company. The scooter is all of a sudden malfunctioning. Jerks hysterically, makes terrible grinding noises when turning and will get stuck, stop and make horrible noises from the rear. I called and could get hardly any help. I can't afford to pay a tech and now I stuck with a scooter I can't use and will still have to keep paying for.