Pride Mobility

Pride Mobility Reviews

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About Pride Mobility

Pride Mobility Reviews

Stars Rating

  • 5%
  • 14%
  • 9%
  • 1%
  • 72%

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    How do I know I can trust these reviews about Pride Mobility?
    • 4,476,427 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40

    Reviewed June 4, 2022

    I am 100% scooter reliant and purchased a Pride Mobility scooter through a dealer which was a lemon from the get go. Multiple issues: 1) It makes intermittent ringing and whirring noises, 2) The fast/slow knob didn't work, 3) It lunges, 4) It rocks back and forth in the "off" mode meaning that when it's actually in use it's like being on a ship - and the repetitive jerking has damaged my lower back. Pride sent the dealer a lemon and expects them to fix their screwed up device when the dealer doesn't have the tools/ability to do so. This has resulted in months of pain and discomfort. The dealer is going to replace the scooter as soon as they can get one but if my back is injured permanently, Pride will be hearing from my attorney.

    Pride Mobility
    Pride Mobility
    Pinned
    Dear Sir or Madam,

    We are so sorry to hear about the issues with your scooter. In order to assist you further, can you please provide the following information:

    - your full name
    - the serial number for your scooter (it begins with an S and is 14 digits long. Look for a white barcode sticker on the seat post, the battery pack may need to be removed)

    - the name and location of your dealer

    Thank you so much!

    Installation & SetupReliability

    Reviewed March 15, 2022

    November, 2020 we purchased the Infinity Power Recliner. February, 2021, the chair was not able to descend from the inclined position. 3/1/21, a new junction box and hand control was installed, as both parts were faulty. By December, 2021, same issue occurred, and again a new junction box was installed; service call was $120 for a 10 minute repair. Within 2 weeks of this repair, the chair was again unusable, same issues. 2/1/22, Pride Mobility committed to a free repair, which occurred on 2/11/22. Once again, a brand new junction box and handset was installed. Within 48 hours, on it's 2nd use since the repair, the chair was again unusable. I have since unplugged the chair entirely. In reaching out to the service center yet again, I receive the same apology and an "extended" offer of repairing the chair again.

    Given how often this has occurred and unreliable this chair is, I am not inclined to have this chair in my home anymore. But I have spent about $1800 on the purchase and repair of a chair that has been minimally used in the last 15 months. While the warranty for the chair was excellent in my opinion when we purchased, given that we have been able to use it for roughly only a year, it is unconscionable that the root issue of faulty parts is not been addressed versus the unending cycle of replacing with these inadequate components.

    At what point will Pride Mobility stand behind their product and provide a prorated refund the consumer for a useless product? More importantly, I find it exceptionally disturbing that a firm selling to a consumer that is very much in need of their products is so unwilling to take notice and escalate the issues internally on obvious defective parts. The community that these products are used by are dependent on them. Pride Mobility, I encourage you to take note and do better for your consumers, which are in the market for your products due to various levels of disability.

    Pride Mobility
    Pride Mobility
    Pinned
    Hi Donna,
    we're so sorry to hear about the issues you've experienced with your Infinity Recliner. Can you please provide some additional information so we can look into the matter further? We need the serial number for your lift chair, as well as the name of your provider and their location (city, state). You can email us the information at marketing@pridemobility.com.

    Thank you!

    Coverage

    Reviewed March 10, 2022

    I purchased a new Go Go LX 4-wheel scooter from Bell House Medical in Lewes DE on 7/27/20. We used the scooter 2 times (in about 1 year) and noticed a clunking noise coming from the rear transaxle area. Being brand new and barely used we returned the scooter to Bell House to ascertain the source and reason for the noise. We were told it was the transaxle and the entire assembly needed to be replaced and it was under warranty. We left the scooter with them back August or Sept of 2021.

    After several attempts we finally got ahold of someone who said the parts were on backorder and it would be another month. In Jan 2022, I contacted them, and they said the parts were in and it is being fixed. I had to wait until Feb 18, 2022 to retrieve our scooter. Imagine my surprise and displeasure that when I picked up the scooter, I was charged $189.00 for labor to repair a scooter under warranty. We were never informed of any costs associated, just that it was being covered under warranty. The $189 was for 3 hrs labor to disassemble, replace parts, and reassemble when all that could have been done was to provide a whole new rear assembly part and snap it on with no labor involved. Pride Mobility would not reimburse the labor costs even though it was under warranty and said labor wasn't covered, even for parts defective.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello William,

    We're so sorry to hear about the issues with your scooter. Included is a link to our scooter warranty. This information was given to you when you received the product. https://www.pridemobility.com/pdf/resourcecenter/infinfb3056_us_all_scooters_english_sp_warranty_insert.pdf

    On page 2, it states: "Please contact your authorized Provider for information on current cost associated with a service visit." While parts are covered under warranty, your provider may charge labor fees.

    CoveragePrice

    Reviewed Jan. 15, 2022

    I purchased a Pride Mobility cart last summer at a local; dealer. The cart worked well and I was satisfied with it. Then, in late December we were unable to assemble it. Upon inspection we found one of four electrical contacts which connected power from the back assembly and the battery to the front assembly was bent and loosened from the box that contained the contacts. We brought the cart to the dealer to exercise the warranty that came with the cart. The dealer contacted Pride in an effort to get the cart repaired. Pride claimed the failure was due to wear and tear and therefore was not covered, even though the dealer assured them it wasn’t. In fact we had disassembled and assembled maybe a total of ten times or less while we had it, and the cart had seen nominal use.

    When we asked the cost of repairing the cart we were told that in order to replace that part which couldn’t have cost a dollar (probably closer to a dime) we would have to replace the motor assembly at a cost of $500 plus labor. My grandson and I (both graduate mechanical engineers) agreed that the design was faulty and the contacts were not properly protected during the assembly process, and were too flimsy for the service they were designed for. Further having to replace the entire motor assembly to recover one contact is obviously an evidence of extremely poor design. We ultimately hired a technician to solder in a new contact at a nominal cost. At that we probably voided the warranty (this is worthless anyway). I give Pride no stars because of these circumstances.

    Pride Mobility
    Pride Mobility
    Pinned
    Dear Lee,

    we're very sorry to hear about the issue with your Pride product. On the motor/brake connectors (where the front and rear sections of a scooter go together), the lower pin on the rear section may be bent/broken if the two sections are forced together. Most likely, the two halves were not lined up properly. Unfortunately, our warranty does not cover this, as it is not a manufacturer defect. And unfortunately, due to the modification that was made to the unit, the warranty is now voided.

    Customer ServicePunctuality & SpeedReliability

    Reviewed Sept. 28, 2021

    We purchased a Pride Mobility Victory LX, and it took about six weeks to receive it. Once we got it, we thought the wait would be over. Unfortunately, we were wrong. In about a month, the stitching was coming apart on the seat. We requested a seat replacement, and we’re still waiting, two months later. Then, the motor started making noise, and a light was coming on that shouldn’t. We went to the Nebraska Scooter Mart, the place where we purchased the product. They told us that the motor and differential needed replaced, and there was a flat spot on the wheel. In addition, a computer board in the tiller assembly was cracked. We used this scooter normally. There was no reason for this to happen in the span of six weeks.

    The Nebraska Scooter Mart was able to replace the wheel and the board, but they told us that the drive assembly and seat were on backorder and that it would not be available for a month. We called them after the month had passed, and they told us they did not yet have them. We called the company who told us there was nothing they could do. They said they had sent the seat, but there was nothing they could do about the drive assembly. The part wouldn’t be in until yet another month. There was nothing they could do about the fact that they sold a defective product they could not service even if my husband could not move around well without it. We asked them if they could extend the warranty since they could not service the product in a timely manner. They said we had to ask the dealer if they would extend the warranty. I would not recommend this company or their scooters.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Sahar,

    Thank you for your message. We're very sorry to hear about these issues with your Victory Scooter. Can you please provide the serial number for your scooter? It begins with an S, and is 14 digits long. Look for a white barcode sticker on the seat post. (the battery pack may need to be removed).

    Can you please email your serial number to marketing@pridemobility.com so we can look into this matter?

    Thank you,

    Pride Mobility

    Customer ServicePriceStaff

    Reviewed Aug. 19, 2021

    I purchased the Pride GoGo Elite Plus scooter from my local National Seating and Mobility dealer in 2018 and it worked great for a couple years. My wife and I were able to take the scooter apart, load it in our hatchback and take it to all of our favorite parks and destinations. The scooter was always assembled according to the owners manual and fit together....until it didn't. There is a design flaw with this scooter and probably other Pride products. The front section (with the battery and steering column) make a connection with the rear section(motor). The connection involves "prongs" fitting into small metal sheathes. This allows power to go from the battery to the motor. So, if the prongs are slightly askew they will crumple these very thin metal sheathes at which point the scooter is inoperable.

    I called Pride customer service to discuss this issue thinking they would acknowledge that this shouldn't happen. After all, they don't mention anywhere in their owner's manual about the importance of assembling the scooter with carefulness not to be off a fraction of an inch so you don't crumple these small sheathes. The Pride Customer service agent contacted their in-company technician and was given the answer that "this is not a design flaw" therefore, I, the customer, used the product improperly. At this point we just went in circles as I was pleading with her to advocate for me. This got me nowhere.

    At this point, I'm left with the option of replacing the motor section of the scooter for apx. $750 when a brand new scooter cost $1100. At the very least, all I wanted was for Pride to acknowledge that I had a legitimate complaint, that it wasn't my fault that the scooter broke while I was putting it together exactly how the owner's manual states. They couldn't do that. I suppose they will respond to this review with a statement that makes them sound concerned about the customer but don't be fooled, they aren't going to do anything for me or any of the other people that wrote bad reviews about their products.

    Pride Mobility
    Pride Mobility
    Pinned

    Hi James. Thank you for providing your feedback. We’re sorry to hear you are having a negative experience with your scooter. Can you please email your contact information to marketing@pridemobility.com? Our customer service team manager has been informed of your review and he would like to speak with you directly to assist. In addition, we are sending your review to our Research and Development team to look for opportunities to improve the product.

    Thank you,

    Pride Mobility Products

    Reviewed Aug. 14, 2021

    Had a fuse blow in a Pride Raptor. Per user manual fuses are under the seat. Could only find 1 fuse and found out pride purposefully doesn't reveal the locations of all fuses. Found a fuse buried within the tiller that not only controlled the electrical system but most likely fried my S-Drive. After going through the user manual line by line and not finding one mention of a fuse in the tiller I read on a blog that this is done to make you have to get it serviced instead of fixing yourself. Now that is the blogger's opinion and not proven fact but it makes sense. I question why the manual specifically states the fuses are under the seat and pretty much hide the location of the more important fuses. It's a paper weight being sold for part now as I have been without a much needed scooter due to my disability for months now. Next one won't be a pride. I personally consider this unethical and done in bad faith.

    Pride Mobility
    Pride Mobility
    Pinned
    Dear John,
    We're very sorry to hear about the blown fuse in your Raptor. We recommend that consumers take their product to their authorized Pride dealer for any repairs. This is for safety reasons, as our products are considered medical devices and are regulated by the FDA. Authorized Pride providers have technicians on staff that are trained to troubleshoot and complete repairs to our mobility products. We sincerely apologize for any inconvenience.
    Thank you,

    Pride Mobility

    Customer Service

    Reviewed Nov. 19, 2020

    After doing much research I decided to purchase a Pride Mobility Victory LX Sport mobility scooter. I contacted 2 local dealers and obtained competitive pricing. I selected one based upon their reputation and price. I ordered the scooter on a Monday and it arrived just 2 days later (Wednesday) via a freight carrier in 2 boxes. The dealer I purchased from also provided free assembly at my home and the technician arrived within 2 hours of the delivery. Assembly, checkout and training was completed within 1 hour. I even received a follow up call from the dealer sales manager asking if everything was to my satisfaction. I was impressed from order to delivery and setup by the professionalism of all involved in the process.

    I've had the scooter for 2 days and while I'm very pleased with it there are several observations I want to make.

    1. Seat height adjustment. I'm 6 feet 4 inches tall and weight 260 pounds. When assembled the technician placed the seat post in the highest/uppermost position. Even then I feel the seat is not high enough. My knees are higher (when seated) than my hips and I've always been told both should be the same height. The seat post should be taller/longer with additional holes to make the seat higher.

    2. The LED battery power indicator on the dash is too bright at nighttime. It's bright to the point that it can be difficult to see in front of the scooter.
    3. The front headlight brightness is pretty pathetic. It barely lights more than 10 feet in front of the scooter. The 'puddle' light illuminating the floor is far brighter than the headlight!

    All things considered I'm pleased with the performance of this scooter and would recommend this model.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Carl,

    thank you so much for your review. We're so glad you enjoyed your customer experience. Please let us know if we can assist you in the future.

    Customer ServiceCoverageStaff

    Reviewed July 19, 2020

    Updated on 08/13/2020: This a follow up of bad review against Pride Mobility in reference to a lift chair. The company said that the retailer would either re-stuff the chair or would get a cushion for me. As of August 12,2020 I have not gotten either one. I contacted the retailer and have not heard back from them. I have also phoned them and upon leaving messages I have yet to hear from them. Problem not solved!!!!

    Updated on 07/24/2020: I made a review in the last few days concerning Pride Mobility. Product is lift chair. I did receive the proper emails. I want to advise that the so called Support Manager rejected my complaint. I sent an Email to the CEO and then a second email, The second email was returned to me because the CEO blocked it. It also explained that it was Access denied!

    This was rude and extremely unprofessional. It really was difficult to understand this. The CEO got tired of my complaining. He took the easy way out because he did not want to deal with it. Pride Mobility is a multinational company and they apparently do not care. Where is consumer care? Bottom line is case not resolved. I have to discard my lift chair. It cost $1200.00. I have a heart condition, stage 3 heart failure and the lift chair was highly recommended by both my primary and cardiologist. I just want to prevent and protect future users of this product. It excludes fabric or the wearing out of the seat. Buyer be aware!

    Original Review: I purchased a pride lift chair PLR-975 on Sept 18,2018. It carried a MSRP of approx $1600.00 The chair is mechanically sound but has lost all of its comfort as you can not sit on it for more than one hour. My layman term would be bottom out? It is sincerely useless. I am so frustrated because I was prescribed the lift chair by my cardiologist for Stage Three Heart Failure. After contacting my health provider the sales Representative contacted me and came to my home on July 16,2020. Jud indirectly told me that there is no functionality issues and did not cover fabric and or cushioning of seat. Simply said what good is a medically prescribed lift chair if I can not use it!!!! Pride Mobility should have a moral responsibility and simply do the right thing.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Jerry,

    We've spoken to your provider, Medical Supply Depot. They examined the chair and found no manufacturing flaws. The provider has gone above and beyond to assist you, offering a cushion or added foam to make the chair more comfortable. If you aren't comfortable in the chair, we suggest taking the provider up on a cushion or having additional foam added. Thank you!

    Staff

    Reviewed July 9, 2020

    I recently purchased a used Pride Go-Go LX CTS Suspension 2 to 3 year old scooter for my special needs brother. It was never used and basically like brand new. After driving it around 4 miles I could hear what sounded like the axle bearing grinding. Sure enough the bearing was no good. I spoke to Pride and they told me I have to get parts from dealer only and they can't give me any part numbers or diagrams to order parts. I won't get into the person I spoke to at Pride but respect goes a long way in this world we are living in.

    After getting the dealer to find out about this bearing I was informed I had to purchase the entire axle that included the motor and brake costing $489. So in a nutshell, a $5 bearing at most becomes an almost $500 fix just in parts, which indicates to me this is a very poor designed product that is going to end up in the scrap yard sooner than later. Would this make it a quality scooter that is good for the consumer and environment? Would this be a scooter you would purchase in the future?

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Jake,

    We're very sorry to hear that you are unsatisfied with your experience with our customer care department. We sincerely apologize. We are happy to refer you to a local authorized Pride dealer in your area. They can service the scooter. If the axle bearing is bad, the entire drive assembly would need to be replaced. The dealer can obtain a quote for you. Please reach out to marketing@pridemobility.com and we can send you a list of dealers. Thank you!

    Customer ServiceStaffReliability

    Reviewed May 24, 2020

    Updated on 10/15/2020: They have no intention of giving back money for a damaged powerchair. I filed a complaint and get a "I'm sorry crap response". There have been lawsuits against Pride for their chairs catching fire and people have burnt up in them and died. At first I tried to get a replacement chair that was not damaged. Now I want my money back. They sent the wrong charger with the chair (one that is no longer made). Pride said to deal with the Home Health Store. The Home Health Store said they would talk to Pride.

    Right now The Home Health Store has the junk chair and even agreed with me that these chairs are a piece of junk. Steve said if I had spoke with him instead of the CEO then he would have recommend a different brand. I asked why they are an authorized dealer and was told "I don't know". I guess Pride and the Home Health Store both feel proud: They have my money and the junk chair. UK had a class action lawsuit against Pride. DO NOT DEAL WITH THIS COMPANY. They ripped me off $3,779.00. I am an amputee and need a power chair. They have no intention of giving me a refund. I have got the run around for months. The chair died after 3 months. It was damaged when I received it.

    Original Review: Part over right wheel was broke. Joystick will not adjust. The rod under the armrest shows that someone had taken pliers to it. It is all scratched up. Have not had the chair for 1 week and it makes a squealing noise. I called Pride and the woman was rude and told me that I chose to buy it from Home Health Store so call them. I can't find where an 8 amp charger comes with the chair, but that's what I got. I highly recommend people stay away from Pride Jazzy. This company is not what it used to be. They will not stand behind their defective products.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Deborah,

    We're so sorry to hear that you received a product that did not meet your expectations. Our customers are at the center of everything we do, so we take complaints very seriously. Did you contact the Home Health Store to let them know that the product was damaged? We'd like to discuss the issue with you. Please reach out to marketing@pridemobility.com so we can discuss a solution. We look forward to hearing from you!

    Price

    Reviewed March 13, 2020

    I bought the Raptor three just over 2 weeks ago. I am disabled and love the scooter because it gives me a little freedom from having to ask for a ride every place I need to go. When I stepped onto the scooter the part where your feet rest it cracked. I believe it's called a deck shroud. The scooter is supposed to be rated to 400 pounds. I weigh 280. I called the place I bought it and they said that they can quote me a price for a replacement. I told them that it's only been a couple of weeks since I bought it. I was told that it doesn't matter how long I've had it. So I called the manufacturer and they referred me back to the dealer. So I guess I'm out of luck. Next one I get will not be from this manufacturer.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Philip,

    We're so sorry to hear about the issue with the shroud on your Raptor. We understand your frustration. Unfortunately, our warranty does not cover "wear and tear" items, such as the shroud. We sincerely apologize for the inconvenience. Regarding the weight capacity: You are correct. The Raptor scooter is indeed rated for a 400-lb. weight capacity. However, the weight capacity is measured based on when the user is sitting in the captain's seat on the scooter. Thank you.

    Reviewed Nov. 12, 2019

    The foot rest is too narrow in front and extremely narrow from back. When I make a fast turn my foot slips off and falls between edge of foot rest and wheel. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury to my ankles and fear someday will break my ankle. So right now chair sits idle while I use my wife's. So if you have big feet this is not the wheel chair for you.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Jerry,

    We're so sorry to hear you are not satisfied with your product. Our customers are at the center of everything we do, so we take complaints very seriously. We'd like to get some additional information from you so we can assist you further. Can you please email us at marketing@pridemobility.com with your contact information, as well as the serial number of your product? We look forward to hearing from you soon!

    Pride Mobility

    Customer ServiceStaff

    Reviewed Sept. 17, 2019

    We purchased a Pride Raptor in February of this year, and have had battery issues with it since the beginning. It did not have a range of 30 miles, more like 8 miles. Pride provided new batteries but now the motor is burned out. The new motor is on backorder and maybe will be in at the end of the month. We also purchased a brand new model Pride Wrangler on August 9th since my husband wanted a more off the road scooter. Well, that one lasted two weeks before the front tires went bald. The new tires and parts were supposed to ship last Tuesday but I was told yesterday, they may be shipped October 7th. I do not trust anything Pride tells me anymore. I have been put off too many times in the last 7 months.

    We have over $8,000 invested in these two scooters and have nothing to show for it but two broke down machines outside my front door. We had a vacation planned for the month of October, and now we can't go waiting on a possible shipment of the parts for these scooters, and there is no assurance that the parts will ever come in. I have contacted the company and get the attitude of "aw well, there is nothing we can do". They didn't have that attitude when we were sold these scooters. They seem to forget disabled people use these products and their life is upended when they break down. It's just a business to them. They don't seem to care for their customers. I told them yesterday that I would never buy a Pride product again. I feel like I have thrown away $8,000. That is painful for someone on a fixed income.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Linda,

    we're so sorry to hear about the issues with your Pride products. We value customer feedback and take complaints very seriously. We'd like to reach out to you and assist further, but we need some additional information. Can you please send an email to marketing@pridemobility.com with your contact information, as well as the serial numbers for both the Raptor and Wrangler scooters? We look forward to hearing from you and working towards earning back your business. Thank you.

    Verified purchase
    Catee increased rating by 3 stars.
    Customer ServiceInstallation & SetupStaffReliability
    After a positive interaction with Pride Mobility, Catee increased their star rating.

    Reviewed Sept. 10, 2019

    Pride Victory Mobility Scooter, $1,200. 6 months old. Service Technicians have been out 4 times for the same problem. First tech said, new motor, got a new motor. Problem of scooter lurching forward still occurring after new motor. Second tech comes out says not motor, brakes are bad. According to service center the replacement part sent to tech a few days later but tech says it took a month to get the part and said the part got wet before he installed. Someone is lying. 4 hours to install and he said it works til the foot platform snapped in place. Scooter operation stops working. A cable is bad now. We think he pinched the cable snapping the platform down. He works very close to the parts so he can SEE.

    The scooter is totally inoperable now (it worked 4 hours before he showed up) and my disabled husband is out of luck. No scooter. Service center manager says he can send part direct to me and expedite but days go by no call back. I call him and ask did it get sent out? Chris says, "I don't know which cable to send." More days go by. I call Russell at ScooterDirect, "Can you get involved." Russell calls Chris Service Manager, no call back.

    No working scooter. The $1,200 scooter that worked before Les the tech got there is abandoned. My husband is abandoned. The manager at the service center is zero help. My husband is just out of luck and we wasted all that money on a scooter that is still under warranty and no one is doing any thing apparently to help get this resolved. The technicians are unreliable, tell untruths. Service manager provides no service. Warranty meaningless.

    Reviewed Aug. 5, 2019

    This chair was a replacement for 2 jazzy airs that failed within three months of having the chair brought to my house. Now this new chair which is the Jazzy Air 2 and having this new chair for only a month and it already has problems. It has a fast beeping noise when I bring the chair down to its lowest position and it does not run as fast when it is beeping this quickly. This appears to be the same problem as the old jazzy air which has been discontinued!

    Pride Mobility
    Pride Mobility
    Pinned
    Hello John,
    we're very sorry to hear about the issues with your product. We'd like to work with you in winning back your business. Please email us at marketing@pridemobility.com and provide us with the serial number on your Jazzy Air 2. The serial number begins with the letter J and is found on the main frame of the power chair near the batteries. Look for a white barcode sticker, 14 digits long.
    We look forward to hearing from you!

    Kate

    Reviewed July 4, 2019

    In June I bought Jazzy. I go plus from Nuk Health Care Mumbai India. Footrest was always a problem as it’s extremely narrow from back. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury in my small toe and I am extremely scared every time I sit in the wheelchair. Kindly change the design of the footrest before it causes further injuries to already fragile users.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello,

    We are very sorry to hear of your experience with our Jazzy Power Chair. We are required by the FDA to investigate all user injury claims. Can you please provide an email address where you can be reached? We need to obtain some information from you. Thank you so much! You can also email us and we obtain additional information.

    Customer Service

    Reviewed May 17, 2019

    I bought a Pride Go Go Sport 3 wheels in Dec 2017. The following Dec I was told to replace my batteries which I did. The following Oct I was told to replace them again and the charger. In Nov I called to say I was still having a problem of it not staying charged. In Jan I took it back and the store said, "I told you in Oct that you need a transaxle." I went for another opinion and was told the same except now it’s not under warranty. The first repair place never told me about the warranty. I called Pride and asked and they said they only speak to technicians.

    The cost of a new transaxle and motor was quoted from a store here in Vegas was $900. I already needed a seat- $300. I use my scooter every day at work and at home. It has to be a workhorse from the standpoint of hours of use on level ground not ramps. It goes in and out of my trunk twice a day for a max of 4 days. Customer service was not helpful to help resolve my issue. I am told they have redesigned the transaxle. Another rental place said it use to be so much of a problem. They stopped using them. It was always the transaxle. When it was working, the scooter was great. I cannot afford to buy a new scooter every 2 years. I’ve had to rent one for the last 2 months. If they have redesigned the transaxle I think they should have told me when I called.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Constance,

    We're sorry to hear about the issues with your Go-Go and that the warranty police wasn't properly communicated to you. Unfortunately, a scooter that is used all day, everyday requires parts to be replaced from time to time. It is correct that our Tech Service line is strictly for providers who call in with questions when making repairs to consumer products. We have a consumer call center line. You can reach them, Monday - Friday 8:30 am - 5:00 pm. Thank you!

    Customer Service

    Reviewed May 13, 2019

    I have a Pride mobility Gogo elite traveler. Purchased August 2017. Paying in payments through a lease company. The scooter is all of a sudden malfunctioning. Jerks hysterically, makes terrible grinding noises when turning and will get stuck, stop and make horrible noises from the rear. I called and could get hardly any help. I can't afford to pay a tech and now I stuck with a scooter I can't use and will still have to keep paying for.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Brenda,

    We are sorry to hear about your experience with your Go-Go Elite Traveller. We would like to speak with you about this situation. Please give us a call at your earliest convenience. We look forward to speaking with you soon!

    Verified purchase
    Punctuality & Speed

    Reviewed May 12, 2019

    I've had my Pride Raptor 3-wheel mobility scooter for about a week now and while I am overall pleased with the purchase, the is one issue causing me a lot of trouble. The simple fact is that the Pride Raptor does not want to go slow when moving forward. There is a selector switch which cuts the 12 MPH maximum speed down to 6 MPH, but trying to get it down to 2 MPH is an exercise in frustration.

    I live in a ground floor apartment and my last scooter was a Drive Scout 4 DST which I simply drove into the apartment after cutting the speed in half. The speed control lever was extremely variable and gave me excellent control of my speed. The Raptor is quite different, instead of a lever controlled by my fingers there is a small lever on the right handlebar controlled by my thumb. It can move about 1 inch. After a lot of practice I can slowly, very slowly move the lever to get the Raptor moving. At first it groans and then starts creeping forward and then puts on a burst of speed to about 4-5 MPH. This is not good in an apartment. Outside sure, but not in an apartment or a house. The Pride Raptor speed control needs a lot of work.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Karen,

    Thank you for clarifying. As we said, the Raptor is designed to be an outdoor scooter only. It's designed for faster speed, so unfortunately, you only have 1 inch of movement to control a 14 mph throttle. There is a switch for the lower speed, but again, that only slows the scooter to 7-8 mph. When moving the Raptor from indoors to outdoors, we recommend keeping your hand on the handbrake as a precaution. You can also put the scooter in freewheel and push it from indoors to outdoors

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 10, 2019

    This is about the life threatening problem with PRIDE JAZZY 1450. I was suppose to have gotten a tilt/leg lift chair but was brought this instead I’m stuck with it and all its problems. The movement has been weird, it feels like it’s working with a blank on, high doesn’t go like my PRIDE JAZZY before. It’s like you can feel a pull when it’s going.

    Within the 1st month the back casters wheels have been a problem. They turn sideways when in motion and make me stop, it moves the chair sideways and in dirt will get me stuck. Then the back casters started shaking violently.. I mean bad! I called where I got it and they didn’t believe me until they saw it and he thought it so bad he videoed it to give the boss. (Which he says he never made) No one ever heard of it before. They only switched out the casters saying they were loose.

    But it didn’t fix the problem! The casters also turn and you put the chair in motion to correct it it makes the plastic cover move. When it starts into motion it makes a loud “bang” noise as if something is hitting the plastic cover. The company has since sold and now I can’t get anything done. I was talking with a lady at my dr office and hers was doing the same thing. It turned out to be the suspension. She said hers had a lag too before the shake. She said they figured it out after seeing the video on “death wobble of a Jeep Wrangler”. It’s exactly what my chair does.

    The company doesn’t want to listen. It shakes so bad things will fall out of the pouch in back or knock out my oxygen bottle, if you don’t stop it would throw me out! You have to come to a complete stop and hear the “click” sound it makes when you stop to make the shaking stop!! It starts back in approximately 20seconds later!!

    I was almost hit by a truck the other day when it did it as I crossed the street. (You can not keep going or it will throw you out of the seat) So I had to bring my chair to a complete stop out in the middle of a busy intersection. When this truck did a right on red despite the fact I had the right of way he came literally within an inch of me and had it been a few minutes before I could have been killed but traffic was lighter than usual. Is it going to take a death to get some action??! !

    I’ve had a work order in since January and they don’t want to be bothered. In their mind they replaced the casters so nothing more can be wrong.

    Because of the drag the batteries go out very quickly. Yesterday the chairs wheels turned and then the batteries went from full to shut off in less than a minute. I had to sit for hours in the cold & wind stuck in the dirt with a side way wheel because of this terrible suspension!! The fire dept had to be called to get my chair unstuck so I could get in my house. (Not good for a heart patient) I have no use of my legs so I can not transfer so I had to wait. This chair is a death threat and I am talking to a lawyer to take legal action. Anyone else have the shaking with their casters?? Or suspension issues?!?!

    Pride Mobility
    Pride Mobility
    Pinned
    Hello,

    We're sorry to hear about the issues with your Jazzy 1450. We would like to assist you further and we need more information. Can you please send an email with the name of the dealer where you purchased the Jazzy from? We look forward to hearing from you. Thank you!

    Staff

    Reviewed May 9, 2019

    I just obtained from a friend the discontinued Pride TSS300 Power Chair. Bought a new battery and discovered a bit of problem with the controller. I spoke today to a wonderful Specialist at Pride, Barbara, and she gave me info about my current controller, what to do if it finally goes kerplunk, and then even where I can get a new Pride Jazzy power chair locally. Removes all my worries of being stuck... immobile and going back to my manual chair. Thank you dear lady, and Pride!

    Pride Mobility
    Pride Mobility
    Pinned
    J Lyn,

    Thank you for taking the time to leave a review. We're so glad to hear our customer service team member was able to assist you!

    Reviewed May 8, 2019

    I love my Raptor and have used it often but for some reason every now and then I can't get the key to go in. I have been out on it for four days with no problem and today I cannot get the key in. I had a problem to begin with and they mailed me new keys but now it is acting up again. Do you have any suggestions? I am very frustrated right now. I purchased this machine on March 11th/2019 so it is very new. In WA we have a lot of rain so I could not use the scooter often. But now we have sunny days and I want to go out every day but today my key will not work, again.

    Pride Mobility
    Pride Mobility
    Pinned
    Hi Geraldine,

    We are very sorry to hear you are having issues with the key to your Raptor. We understand how frustrating it can be! We'd like to assist you further. Can you please send us an email? We will need the serial number to your Raptor scooter, so we can look into this matter. Thank you very much. We look forward to hearing from you and making this right.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    Have had new scooter for 3 weeks. Troubleshooting guide is good - says 9 flashes means poor brake connection. We tried to use the fancy detailed diagram but we need more assistance because there are so many parts. 1) Called the 1-800 # listed ON the scooter. They were confused. Finally they realized they could not help us because we are Canadian but they did not have a Canadian number to give us. You would have thought they could have connected us directly. 2) Pride Mobility Canada told us they could not help - we need to go to the shop we purchased it from. Why are we frustrated? If you have a troubleshooting guide, you would think there would be some support on the phone. No one even cared to listen to what it could be [9 flashes = brake connection]. Everyone was simply, "We can't help you - go elsewhere." Very poor customer service - particularly for a company whose clientele are disabled people who require assistance.

    Pride Mobility
    Pride Mobility
    Pinned

    We are very sorry to hear about the issues you've had with your scooter. We are the Pride U.S. company, so we have alerted Pride Canada about your issues and they'd like to assist, but we need to forward them your contact information. Can you please email us at marketing@pridemobility.com so we have your email, and also provide a number where you can be reached? Thank you!

    Reviewed May 3, 2019

    Pride Quantum products are great as long as they work. I've had mine for over 10 years now, with very little issues, beyond a faulty cable to my controller. Also better quality batteries are available in aftermarket. In Ontario Canada all of our tilt and recline wheelchairs have been considered part of a centralized equipment pool run by a company called Motion Specialities. They were the only certified distributors and repairers of Tilt/Recline equipment. All other Pride vendors are prohibited by law to repair the CEP chairs.

    For this reason Pride has closed its supply chain to other vendors, repair shops and even the consumers. I would like Pride to address this issue and Grant access to your supply lines by the average consumer under private member's bill before the Ontario Legislative Assembly #102, The Right to Repair. Which would force company such as Pride and others to make parts and repair manuals readily available to the consumer. Thank you.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello James,

    thank you for your review. We are sorry to hear about your experiences with service in Canada. In the United States, we offer a wide array of providers who are trained and authorized to perform repairs and maintenance on complex rehab chairs with tilt/recline.

    CoverageStaff

    Reviewed April 14, 2019

    My father has been using Jazzy Passport wheelchair since July 2018. He liked it because the chair style was similar to what he was use to with his manual wheelchair and lower to the ground than most other power styles of scooters/wheelchairs. I liked it because it folds up and I don't have to have a wheelchair trailer on my car in order to transport his wheelchair when taking him places. The wheelchair fits in our large trunk. However, right from the start the design of the footrest presented problems and was kind of in the way for transfer even when folded up. Also there was not a side pocket for his emergency medications to be quickly accessed --- Bottom basket and back pocket was very unhandy. But now there seems to be a serious flaw in the design with a centered footrest instead of right and left footrests.

    My father recently got his leg trapped and injured while moving inside in his wheelchair. It is a very severe injury causing great pain with a very large sore, and swelling leg, and requiring him to go to a specialist at the hospital wound center in an attempt to heal this sore before it becomes infected and cause even a more serious situation. Needless to say, I am not very happy with this wheelchair and makes me wonder about its future safety. Maybe this is why Medicare would not cover this wheelchair! I am sorry that we bought something so poorly designed that it injured my father. Hopefully, something can be changed that will provide a safe wheelchair for my father.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Karen,

    We are very sorry to hear that your father has been injured. We are required by the FDA to investigate all user injury claims. Can you please provide the following information to us? Thank you for your cooperation.

    • serial number of the unit
    • if the customer sought treatment for his injury
    • the date of event

    • Consumer contact information

    Sales & MarketingStaff

    Reviewed March 26, 2019

    The motor was replaced twice in the first 14 months, without charge to me as it was under warranty. The repair person thought it was because I used the scooter mostly outside on city sidewalks, which in our town are in poor condition. The battery charger was cheaply made and I had to buy a new one within the year. PRIDE advertised MAXIMA as heavy duty and indoor/outdoor and it didn't performed to my expectations. I will not be buying from PRIDE again.

    Pride Mobility
    Pride Mobility
    Pinned
    Hi Taylor,

    We are sorry to hear about your experience with our Maxima Scooter. When it comes to our company, our customers are at the center of everything we do. Pride is dedicated to manufacturing the highest quality products. We are passionate about enabling consumers to achieve their mobility goals and enhancing their quality of life.

    Reviewed March 18, 2019

    I recently replaced the batteries in my wife's wheelchair. Now, the seat will not lock in place. It locks temporarily then it slips out and swivels. My wife needs a stable platform to transfer to and this swiveling issue is dangerous to say the least. Does anyone know to adjust the handle or how to possibly lock the swivel base in place? Like I said, it is becoming very dangerous for her to transfer.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Edward,

    Thank you for your question. We are happy to guide you in getting the seat of your wife's wheelchair locked firmly in place. Please email us so we can walk you through the process. We'll need to know what product your wife has so we can further assist you. Thank you!

    Reviewed Feb. 23, 2019

    I have 2 - 600ES Pride mobility chairs and they both have the same error code on the joystick. The error is left motor fault. Changed the motor, changed the control module and changed the joystick on the older model. Still continues to fault, 2 out of 3 times. The newer model appears to be okay with a control module change out to a 614 model. I do not understand why both chairs can have the same fault and one seems to work and the other does not, even when all components have been changed.

    Pride Mobility
    Pride Mobility
    Pinned
    Hello Mark,

    we're sorry to hear about the issues with your power chairs. If you need assistance, please contact your authorized provider, where you originally purchased the chairs. They can perform diagnostic testing and repairs to your power chairs. Thank you.

    Reviewed Feb. 22, 2019

    I replaced my previous 3 wheel scooter with a new 4 wheel scooter to gain stability. Problem is it has a WIDE turning radius. Even at hospitals, it's almost impossible to turn around in a hallway. Damn near impossible to navigate inside my home, have to leave it on the porch. Anyone have any suggestions?

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    Pride Mobility Company Information

    Company Name:
    Pride Mobility
    Website:
    www.pridemobility.com