Pride Mobility Reviews

I have a Pride Ranger mobility scooter on the mobility scheme. 6 months have passed of the 3 year plan. This scooter has been back in to the shop where I acquired it 7/8 times for the same problem every time. Scratching/rubbing noise from either the right or left wheel assembly. The most recent was on 20/08/22. I got the scooter back from shop at 10am & went out on it to local supermarket etc & by 4pm the problem was back to haunt me. I do not know if this is a recurring problem with this make/model of scooter or I am just an unlucky so & so. :) This is just my own personal circumstances of the Pride Ranger.

I saved up to purchase my 4th scooter with Pride. I had a representative that assisted me with the different devices that were available based on my height, weight and needs. I received my scooter 6 weeks later. The VERY first day that I took it out of the box and drove it I knew there was a problem with it. I almost TIPPED on it 3 times!!! It was shimmying and gyrating to the point where anyone looking at me could notice (you can imagine how embarrassing of a situation this is for an obese woman).

I am 100% scooter reliant and purchased a Pride Mobility scooter through a dealer which was a lemon from the get go. Multiple issues: 1) It makes intermittent ringing and whirring noises, 2) The fast/slow knob didn't work, 3) It lunges, 4) It rocks back and forth in the "off" mode meaning that when it's actually in use it's like being on a ship - and the repetitive jerking has damaged my lower back. Pride sent the dealer a lemon and expects them to fix their screwed up device when the dealer doesn't have the tools/ability to do so. This has resulted in months of pain and discomfort. The dealer is going to replace the scooter as soon as they can get one but if my back is injured permanently, Pride will be hearing from my attorney.

November, 2020 we purchased the Infinity Power Recliner. February, 2021, the chair was not able to descend from the inclined position. 3/1/21, a new junction box and hand control was installed, as both parts were faulty. By December, 2021, same issue occurred, and again a new junction box was installed; service call was $120 for a 10 minute repair. Within 2 weeks of this repair, the chair was again unusable, same issues. 2/1/22, Pride Mobility committed to a free repair, which occurred on 2/11/22. Once again, a brand new junction box and handset was installed. Within 48 hours, on it's 2nd use since the repair, the chair was again unusable. I have since unplugged the chair entirely. In reaching out to the service center yet again, I receive the same apology and an "extended" offer of repairing the chair again.

I purchased a new Go Go LX 4-wheel scooter from Bell House Medical in Lewes DE on 7/27/20. We used the scooter 2 times (in about 1 year) and noticed a clunking noise coming from the rear transaxle area. Being brand new and barely used we returned the scooter to Bell House to ascertain the source and reason for the noise. We were told it was the transaxle and the entire assembly needed to be replaced and it was under warranty. We left the scooter with them back August or Sept of 2021.

I purchased a Pride Mobility cart last summer at a local; dealer. The cart worked well and I was satisfied with it. Then, in late December we were unable to assemble it. Upon inspection we found one of four electrical contacts which connected power from the back assembly and the battery to the front assembly was bent and loosened from the box that contained the contacts. We brought the cart to the dealer to exercise the warranty that came with the cart. The dealer contacted Pride in an effort to get the cart repaired. Pride claimed the failure was due to wear and tear and therefore was not covered, even though the dealer assured them it wasn’t. In fact we had disassembled and assembled maybe a total of ten times or less while we had it, and the cart had seen nominal use.

We purchased a Pride Mobility Victory LX, and it took about six weeks to receive it. Once we got it, we thought the wait would be over. Unfortunately, we were wrong. In about a month, the stitching was coming apart on the seat. We requested a seat replacement, and we’re still waiting, two months later. Then, the motor started making noise, and a light was coming on that shouldn’t. We went to the Nebraska Scooter Mart, the place where we purchased the product. They told us that the motor and differential needed replaced, and there was a flat spot on the wheel. In addition, a computer board in the tiller assembly was cracked. We used this scooter normally. There was no reason for this to happen in the span of six weeks.

I purchased the Pride GoGo Elite Plus scooter from my local National Seating and Mobility dealer in 2018 and it worked great for a couple years. My wife and I were able to take the scooter apart, load it in our hatchback and take it to all of our favorite parks and destinations. The scooter was always assembled according to the owners manual and fit together....until it didn't. There is a design flaw with this scooter and probably other Pride products. The front section (with the battery and steering column) make a connection with the rear section(motor). The connection involves "prongs" fitting into small metal sheathes. This allows power to go from the battery to the motor. So, if the prongs are slightly askew they will crumple these very thin metal sheathes at which point the scooter is inoperable.

Had a fuse blow in a Pride Raptor. Per user manual fuses are under the seat. Could only find 1 fuse and found out pride purposefully doesn't reveal the locations of all fuses. Found a fuse buried within the tiller that not only controlled the electrical system but most likely fried my S-Drive. After going through the user manual line by line and not finding one mention of a fuse in the tiller I read on a blog that this is done to make you have to get it serviced instead of fixing yourself. Now that is the blogger's opinion and not proven fact but it makes sense. I question why the manual specifically states the fuses are under the seat and pretty much hide the location of the more important fuses. It's a paper weight being sold for part now as I have been without a much needed scooter due to my disability for months now. Next one won't be a pride. I personally consider this unethical and done in bad faith.

After doing much research I decided to purchase a Pride Mobility Victory LX Sport mobility scooter. I contacted 2 local dealers and obtained competitive pricing. I selected one based upon their reputation and price. I ordered the scooter on a Monday and it arrived just 2 days later (Wednesday) via a freight carrier in 2 boxes. The dealer I purchased from also provided free assembly at my home and the technician arrived within 2 hours of the delivery. Assembly, checkout and training was completed within 1 hour. I even received a follow up call from the dealer sales manager asking if everything was to my satisfaction. I was impressed from order to delivery and setup by the professionalism of all involved in the process.

Updated on 08/13/2020: This a follow up of bad review against Pride Mobility in reference to a lift chair. The company said that the retailer would either re-stuff the chair or would get a cushion for me. As of August 12,2020 I have not gotten either one. I contacted the retailer and have not heard back from them. I have also phoned them and upon leaving messages I have yet to hear from them. Problem not solved!!!!

I recently purchased a used Pride Go-Go LX CTS Suspension 2 to 3 year old scooter for my special needs brother. It was never used and basically like brand new. After driving it around 4 miles I could hear what sounded like the axle bearing grinding. Sure enough the bearing was no good. I spoke to Pride and they told me I have to get parts from dealer only and they can't give me any part numbers or diagrams to order parts. I won't get into the person I spoke to at Pride but respect goes a long way in this world we are living in.

Updated on 10/15/2020: They have no intention of giving back money for a damaged powerchair. I filed a complaint and get a "I'm sorry crap response". There have been lawsuits against Pride for their chairs catching fire and people have burnt up in them and died. At first I tried to get a replacement chair that was not damaged. Now I want my money back. They sent the wrong charger with the chair (one that is no longer made). Pride said to deal with the Home Health Store. The Home Health Store said they would talk to Pride.

I bought the Raptor three just over 2 weeks ago. I am disabled and love the scooter because it gives me a little freedom from having to ask for a ride every place I need to go. When I stepped onto the scooter the part where your feet rest it cracked. I believe it's called a deck shroud. The scooter is supposed to be rated to 400 pounds. I weigh 280. I called the place I bought it and they said that they can quote me a price for a replacement. I told them that it's only been a couple of weeks since I bought it. I was told that it doesn't matter how long I've had it. So I called the manufacturer and they referred me back to the dealer. So I guess I'm out of luck. Next one I get will not be from this manufacturer.

The foot rest is too narrow in front and extremely narrow from back. When I make a fast turn my foot slips off and falls between edge of foot rest and wheel. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury to my ankles and fear someday will break my ankle. So right now chair sits idle while I use my wife's. So if you have big feet this is not the wheel chair for you.

We purchased a Pride Raptor in February of this year, and have had battery issues with it since the beginning. It did not have a range of 30 miles, more like 8 miles. Pride provided new batteries but now the motor is burned out. The new motor is on backorder and maybe will be in at the end of the month. We also purchased a brand new model Pride Wrangler on August 9th since my husband wanted a more off the road scooter. Well, that one lasted two weeks before the front tires went bald. The new tires and parts were supposed to ship last Tuesday but I was told yesterday, they may be shipped October 7th. I do not trust anything Pride tells me anymore. I have been put off too many times in the last 7 months.

Pride Victory Mobility Scooter, $1,200. 6 months old. Service Technicians have been out 4 times for the same problem. First tech said, new motor, got a new motor. Problem of scooter lurching forward still occurring after new motor. Second tech comes out says not motor, brakes are bad. According to service center the replacement part sent to tech a few days later but tech says it took a month to get the part and said the part got wet before he installed. Someone is lying. 4 hours to install and he said it works til the foot platform snapped in place. Scooter operation stops working. A cable is bad now. We think he pinched the cable snapping the platform down. He works very close to the parts so he can SEE.

This chair was a replacement for 2 jazzy airs that failed within three months of having the chair brought to my house. Now this new chair which is the Jazzy Air 2 and having this new chair for only a month and it already has problems. It has a fast beeping noise when I bring the chair down to its lowest position and it does not run as fast when it is beeping this quickly. This appears to be the same problem as the old jazzy air which has been discontinued!

In June I bought Jazzy. I go plus from Nuk Health Care Mumbai India. Footrest was always a problem as it’s extremely narrow from back. If I move my foot even an inch it falls off the narrow footrest and gets trapped in front wheel. This has caused severe injury in my small toe and I am extremely scared every time I sit in the wheelchair. Kindly change the design of the footrest before it causes further injuries to already fragile users.

I bought a Pride Go Go Sport 3 wheels in Dec 2017. The following Dec I was told to replace my batteries which I did. The following Oct I was told to replace them again and the charger. In Nov I called to say I was still having a problem of it not staying charged. In Jan I took it back and the store said, "I told you in Oct that you need a transaxle." I went for another opinion and was told the same except now it’s not under warranty. The first repair place never told me about the warranty. I called Pride and asked and they said they only speak to technicians.

I have a Pride mobility Gogo elite traveler. Purchased August 2017. Paying in payments through a lease company. The scooter is all of a sudden malfunctioning. Jerks hysterically, makes terrible grinding noises when turning and will get stuck, stop and make horrible noises from the rear. I called and could get hardly any help. I can't afford to pay a tech and now I stuck with a scooter I can't use and will still have to keep paying for.

I've had my Pride Raptor 3-wheel mobility scooter for about a week now and while I am overall pleased with the purchase, the is one issue causing me a lot of trouble. The simple fact is that the Pride Raptor does not want to go slow when moving forward. There is a selector switch which cuts the 12 MPH maximum speed down to 6 MPH, but trying to get it down to 2 MPH is an exercise in frustration.

This is about the life threatening problem with PRIDE JAZZY 1450. I was suppose to have gotten a tilt/leg lift chair but was brought this instead I’m stuck with it and all its problems. The movement has been weird, it feels like it’s working with a blank on, high doesn’t go like my PRIDE JAZZY before. It’s like you can feel a pull when it’s going.

I just obtained from a friend the discontinued Pride TSS300 Power Chair. Bought a new battery and discovered a bit of problem with the controller. I spoke today to a wonderful Specialist at Pride, Barbara, and she gave me info about my current controller, what to do if it finally goes kerplunk, and then even where I can get a new Pride Jazzy power chair locally. Removes all my worries of being stuck... immobile and going back to my manual chair. Thank you dear lady, and Pride!

I love my Raptor and have used it often but for some reason every now and then I can't get the key to go in. I have been out on it for four days with no problem and today I cannot get the key in. I had a problem to begin with and they mailed me new keys but now it is acting up again. Do you have any suggestions? I am very frustrated right now. I purchased this machine on March 11th/2019 so it is very new. In WA we have a lot of rain so I could not use the scooter often. But now we have sunny days and I want to go out every day but today my key will not work, again.

Have had new scooter for 3 weeks. Troubleshooting guide is good - says 9 flashes means poor brake connection. We tried to use the fancy detailed diagram but we need more assistance because there are so many parts. 1) Called the 1-800 # listed ON the scooter. They were confused. Finally they realized they could not help us because we are Canadian but they did not have a Canadian number to give us. You would have thought they could have connected us directly. 2) Pride Mobility Canada told us they could not help - we need to go to the shop we purchased it from. Why are we frustrated? If you have a troubleshooting guide, you would think there would be some support on the phone. No one even cared to listen to what it could be [9 flashes = brake connection]. Everyone was simply, "We can't help you - go elsewhere." Very poor customer service - particularly for a company whose clientele are disabled people who require assistance.

Pride Quantum products are great as long as they work. I've had mine for over 10 years now, with very little issues, beyond a faulty cable to my controller. Also better quality batteries are available in aftermarket. In Ontario Canada all of our tilt and recline wheelchairs have been considered part of a centralized equipment pool run by a company called Motion Specialities. They were the only certified distributors and repairers of Tilt/Recline equipment. All other Pride vendors are prohibited by law to repair the CEP chairs.

My father has been using Jazzy Passport wheelchair since July 2018. He liked it because the chair style was similar to what he was use to with his manual wheelchair and lower to the ground than most other power styles of scooters/wheelchairs. I liked it because it folds up and I don't have to have a wheelchair trailer on my car in order to transport his wheelchair when taking him places. The wheelchair fits in our large trunk. However, right from the start the design of the footrest presented problems and was kind of in the way for transfer even when folded up. Also there was not a side pocket for his emergency medications to be quickly accessed --- Bottom basket and back pocket was very unhandy. But now there seems to be a serious flaw in the design with a centered footrest instead of right and left footrests.

The motor was replaced twice in the first 14 months, without charge to me as it was under warranty. The repair person thought it was because I used the scooter mostly outside on city sidewalks, which in our town are in poor condition. The battery charger was cheaply made and I had to buy a new one within the year. PRIDE advertised MAXIMA as heavy duty and indoor/outdoor and it didn't performed to my expectations. I will not be buying from PRIDE again.

I recently replaced the batteries in my wife's wheelchair. Now, the seat will not lock in place. It locks temporarily then it slips out and swivels. My wife needs a stable platform to transfer to and this swiveling issue is dangerous to say the least. Does anyone know to adjust the handle or how to possibly lock the swivel base in place? Like I said, it is becoming very dangerous for her to transfer.