Pride Mobility Reviews

I've had my Pride Raptor 3-wheel mobility scooter for about a week now and while I am overall pleased with the purchase, the is one issue causing me a lot of trouble. The simple fact is that the Pride Raptor does not want to go slow when moving forward. There is a selector switch which cuts the 12 MPH maximum speed down to 6 MPH, but trying to get it down to 2 MPH is an exercise in frustration.

This is about the life threatening problem with PRIDE JAZZY 1450. I was suppose to have gotten a tilt/leg lift chair but was brought this instead I’m stuck with it and all its problems. The movement has been weird, it feels like it’s working with a blank on, high doesn’t go like my PRIDE JAZZY before. It’s like you can feel a pull when it’s going.

I just obtained from a friend the discontinued Pride TSS300 Power Chair. Bought a new battery and discovered a bit of problem with the controller. I spoke today to a wonderful Specialist at Pride, Barbara, and she gave me info about my current controller, what to do if it finally goes kerplunk, and then even where I can get a new Pride Jazzy power chair locally. Removes all my worries of being stuck... immobile and going back to my manual chair. Thank you dear lady, and Pride!

I love my Raptor and have used it often but for some reason every now and then I can't get the key to go in. I have been out on it for four days with no problem and today I cannot get the key in. I had a problem to begin with and they mailed me new keys but now it is acting up again. Do you have any suggestions? I am very frustrated right now. I purchased this machine on March 11th/2019 so it is very new. In WA we have a lot of rain so I could not use the scooter often. But now we have sunny days and I want to go out every day but today my key will not work, again.

Have had new scooter for 3 weeks. Troubleshooting guide is good - says 9 flashes means poor brake connection. We tried to use the fancy detailed diagram but we need more assistance because there are so many parts. 1) Called the 1-800 # listed ON the scooter. They were confused. Finally they realized they could not help us because we are Canadian but they did not have a Canadian number to give us. You would have thought they could have connected us directly. 2) Pride Mobility Canada told us they could not help - we need to go to the shop we purchased it from. Why are we frustrated? If you have a troubleshooting guide, you would think there would be some support on the phone. No one even cared to listen to what it could be [9 flashes = brake connection]. Everyone was simply, "We can't help you - go elsewhere." Very poor customer service - particularly for a company whose clientele are disabled people who require assistance.

Pride Quantum products are great as long as they work. I've had mine for over 10 years now, with very little issues, beyond a faulty cable to my controller. Also better quality batteries are available in aftermarket. In Ontario Canada all of our tilt and recline wheelchairs have been considered part of a centralized equipment pool run by a company called Motion Specialities. They were the only certified distributors and repairers of Tilt/Recline equipment. All other Pride vendors are prohibited by law to repair the CEP chairs.

My father has been using Jazzy Passport wheelchair since July 2018. He liked it because the chair style was similar to what he was use to with his manual wheelchair and lower to the ground than most other power styles of scooters/wheelchairs. I liked it because it folds up and I don't have to have a wheelchair trailer on my car in order to transport his wheelchair when taking him places. The wheelchair fits in our large trunk. However, right from the start the design of the footrest presented problems and was kind of in the way for transfer even when folded up. Also there was not a side pocket for his emergency medications to be quickly accessed --- Bottom basket and back pocket was very unhandy. But now there seems to be a serious flaw in the design with a centered footrest instead of right and left footrests.

The motor was replaced twice in the first 14 months, without charge to me as it was under warranty. The repair person thought it was because I used the scooter mostly outside on city sidewalks, which in our town are in poor condition. The battery charger was cheaply made and I had to buy a new one within the year. PRIDE advertised MAXIMA as heavy duty and indoor/outdoor and it didn't performed to my expectations. I will not be buying from PRIDE again.

I recently replaced the batteries in my wife's wheelchair. Now, the seat will not lock in place. It locks temporarily then it slips out and swivels. My wife needs a stable platform to transfer to and this swiveling issue is dangerous to say the least. Does anyone know to adjust the handle or how to possibly lock the swivel base in place? Like I said, it is becoming very dangerous for her to transfer.

I have 2 - 600ES Pride mobility chairs and they both have the same error code on the joystick. The error is left motor fault. Changed the motor, changed the control module and changed the joystick on the older model. Still continues to fault, 2 out of 3 times. The newer model appears to be okay with a control module change out to a 614 model. I do not understand why both chairs can have the same fault and one seems to work and the other does not, even when all components have been changed.

I replaced my previous 3 wheel scooter with a new 4 wheel scooter to gain stability. Problem is it has a WIDE turning radius. Even at hospitals, it's almost impossible to turn around in a hallway. Damn near impossible to navigate inside my home, have to leave it on the porch. Anyone have any suggestions?

I just bought this scooter from a lady whose mother used it for one week before she died. Has been sitting ever since until I bought it. I brought it home put brand new batteries in it and went for a ride. For some reason if I hit a small bump the scooter dies and I have to remove the key and wait about 20 seconds then reinsert the key and it will go until it hits another very small bump and it dies again. Can anyone offer a fix? This is a very dangerous situation. If I am crossing a road it could be deadly. Bad experience.

Bought my scooter in October. Started making a clicking noise when I made turns. Later it was clicking all the time. Reported problem to Spinlife the company I bought it from in early December. Told them I had a clicking noise coming from the front wheel. They said it had to be the rear drive. Sent parts and tech to replace. Still clicked. Tech sent a request to replace the front wheel. Warranty on the wheel was denied by pride saying they only cover tires for 30 days. I was really surprised but I pad the $120 for the tire to get it fixed. Spinlife sent out a tech to replace it. Very disappointed in Pride for not covering a part that was obviously bad from the beginning.

Three months ago, I received a Pride Jazzy 1450 through an authorized seller, paid for by Medicare. I have a numerous problems with this chair, and Pride customer service has been most unhelpful. The chair jerks to one side or another when going forward or backward. The seller has sent a technician twice already and I was told that the problem is inherent in the chair. I filed a complaint with the Better Business Bureau. Pride responded and told me they would contact a local representative to give me a call and try to help. That never happened. I have tried to call the customer service agent again, but she refuses to take or return my calls. Very bad customer service, especially for a product that is quite expensive.

I got this chair December, 2017 and have had nothing but problems. The plastic panels over the batteries keep popping off because of the cheap stick-on velcro dots that secure the covers. Finally taped the covers down. The arms are adjusted by two bolts that keep loosening up and are difficult for the patient to fix. The seat cover began to rip two months ago, now I have a 1 inch seam opening.

I received Power Lift Chair. Starting in 2017 I've had to have 3 of them replaced, the first one the Springs were coming through the seat, the second one the footrest was rubbing against the inside and tearing the fabric, the third one came with rips and holes in the back of the chair. Now I'm dealing with the 4th one. Everything was good with the chair except for the seating on it. For the past couple months the seat has gotten so bad I had to go out and buy a 12 x 4 cushion to put on it and I can still feel what is supposed to be warmings of the seat hurting my behind. I had a golden power chair and never once had a problem with it. Sorry I gave it away to make room for this. It would be nice if they did something about the seat on this power chair.

I have been looking for a new power chair and have spent many hours looking and looking for something that fits my needs. I'm not in the UK or in the US either, which makes it more difficult and even more necessary to use the web to search and ask questions before I buy. Pride wheelchairs came up many times. I had my eye on two of their power chairs. One question I was about accessories and suspension capabilities for outside use. However, whenever I sent questions I always got one of these two answers:

Perhaps the 1 star is not a fair rating. My wife has a Jazzy Ultra close to ten years, but we have a Jazzy 1103 Ser # ** as a back up. This unit had been sitting for a long period of time and the batteries would not hold a charge. Having change the batteries in the Ultra, I got some help to pull the seat (I'm 88, not as strong as I use to be!). The first thing I noted was that in order to remove the front battery, I would have to remove structural bracing, plus I still have figured out how to remove the plastic shroud. Anyway I removed the bracing and the batteries. I then inserted the new batteries, connected the rear battery, all is fine.

Have use the Victory 10 one time. Cannot get it to latch the front onto the rear. Contacting Pride Mobility was pointless - kept telling us to contact the seller. One would think that the manufacturer would be able to help with the problem. My spouse is ready to take it to the lobby of the manufacturing plant and drop it off and see if they can put it back together. They show all types of videos on how to disassemble it but don't try to find anything on how they assemble it, or any troubleshooting guides for assembly. Very disgusted.

My wife has had a full size Jazzy wheelchair with two big, main wheels and four stabilizers. I have only one gripe. While it goes as fast as you would want it to (up to around six miles an hour) and handles well ("turns on a dime" as they say), while it has got my wife where she wants to go, we cannot seem to get the parts we need (new set of the small wheels and footrest). Called Pride for the parts but was referred to our local supplier, and have waited, I would say close to a month, for anything to get done. Still waiting. I believe our supplier has a local monopoly and such does not usually or always come with the best customer service. If my wife waits much longer I'm afraid the small wheels, which are of a rubbery substance and the worse for wear, won't hold out and may cause accidental injury.

Got one little problem with my grandpa's scooter and your customer service just made sure me and my family will never buy Pride again! The only good thing I can say is thanks for letting me down early, probably saving me a lot of trouble.

I have only had the scooter 9 months on second battery, there is a malfunction somewhere w/ the scooter! It does not make any sense why the battery only last two months, I'm terrified to even go anywhere on it. Am going to be stuck, and yes it has happened more than once. Needless to say biggest regret of my life!

Upon seeing your product I purchased it to not only go around the neighborhood, but also to travel to locations in my truck. After using this product it’s nothing but great. This as it can handle a lot of weight, its speed can be from the slowest crawl to the speed of a jogger, as it comes apart easily I can transport it, it has no problem going up hills or up my ramp on my truck, seating is extremely comfortable & adjustable, it has many attachments that helps me in so many ways, I found it easily adjustable seat can be fitted to most, I can even ride at night, have the ability to once again go long term shopping, and gave me back my life.

This Jazzy ZT is my second Pride scooter. About 4 months old the transaxle went out. Pride did not want to replace it. Have they finally ship a replacement not paying for service call or labor. First Pride less than year old same thing Went out twice. I will not buy another Pride scooter.

I have a Quantum 600 XL power wheelchair that I am extremely happy with. I've had my chair for about 3 years and in that time I can verify that I have gone over 2700 miles! My chair came with a digital controller. Keeps track of my mileage, speed, time and percentage of battery strength. I can't walk but a step or two before I would fall so this chair replaces my legs. I'm fortunate that I live in a city and state with hundreds of miles of bike trails that enables me to use my chair to for my doctor appointments, dental appointments, grocery store, restaurants and enables me to get to my family's home that is 3 miles from my apartment.

The Pride Go Go 4 wheel Scooter is a good scooter, but it has a major flaw. No one can hear the horn! I can lean on the horn all day, but until you're a foot away from someone they don't pay attention to it! It needs a louder horn.

This is the second Pride Victory 10 that we had in less than a year. Pride swapped the first one out for same reason and no better. It does not even last a half mile and it is less than 2 mos old. This is the same problem as the first one. Cannot take it anywhere. Getting tired of driving an hour each way to be checked, the back to be fixed. With my husband on Oxygen - I can't have him getting stranded with a machine that is not reliable.

Quantum 4Front power rehab chair... It can't get wet and it leaves you stranded in the middle of the street for a complete reset before it moves. This chair is so useless it will leave you with a $30,000 bill stranded in the middle of a wet road praying it resets before a tractor trailer resets you. PS forget about customer service! Stuck with a $30k lemon that shuts off on flat floors if you spilled water. The uselessness of this chair is over the moon! Let the buyer beware! Customer service sent me to my provider who sent me to the company who told me that they couldn't talk to me anymore because I needed to seek legal action. No remedy no solution, this is not acceptable.

I got a brand new Jazzy 600ES Wheelchair in September 2017. Right away, it was having issues. I was told to give it a month or 2, and the hard seat will be more comfortable, and the bumps and jarring would be smoother. In the meantime, I discovered that the wheelchair does fine on flat or downhill, but any incline, and it goes EXTREMELY slow, starts beeping and will just shut off! My mailbox is at the bottom of a hill, and several times I have been stuck down there, unable to get back up into the house for several hours, in the cold. I called Pride Mobility about the issue, but they referred me to Scootaround, who in turn told me to call Desert Medical, who delivered the chair. Desert Medical then told me that Jazzy has no warranty on their products, and I would have to pay out of pocket to fix something that was an issue right from the start, and straight from the factory.

It has very comfortable seating, soft yet firm, ideal for those who have to spend long periods of time confined to the scooter. It is extremely easy to maneuver with a very small turning ratio. The controls themselves are easy to master and it takes about 30 seconds to learn. You should be able to move the controller off of the arm, either to the other arm or to hold in your lap in case of injury to your dominant hand. It was completely customizable when ordering. They take measurements of you as well as your home, doorways, halls steps, and also make it to accommodate any and all medical equipment that you are required to use.

It has a rabbit speed and a turtle speed so I can go slow or fast. It travels well over gravel and grass. It has a horn that isn't annoying. I like that it is a medium weight and not too light and I can buy accessories later to help haul things which will help when I go shopping. On the other hand, it wants to tip over on uneven ground. Needs more stability on uneven ground. The basket attachment is too small and does not hold much. It needs a bigger basket to hold my purse, water bottle, sack of snack etc. It is also very heavy to lift. I wish it had an easier way of breaking it down into lighter pieces. Nevertheless, I keep it put together so I don't have to undo it. I just get on it then turn the key, and press the lever on the right to go forward, on the left to back up. I adjust the speed by turning a knob toward either the rabbit or the turtle.

I like the size of this scooter. It is not too big and my husband can lift it up and put it in our car. This is a simple scooter. It is easy to hook up and charge. I also like the arm rest. They move up and down. The back of the seat moves as well. This is also easy to use. You set down, turn the switch to on and just start going. No key is required. You either grip the right level to move forward or you grip the left level to move backwards. There is also a neutral level but you cannot use the scooter if the level is in neutral. I would have liked a 4 wheel scooter though. I wish that my scooter had a key lock too. Also, it would be nice if it went faster. I feel that this scooter goes too slow. I wish the weight limit was a little higher as well. The bottom of the scooter is too low to the ground. I went somewhere and it was very hard for the scooter to go over something. Otherwise a very convenient scooter.

Comfort, stylish and easy to transport when I go places. I have a bad back and fibromyalgia so the need for a scooter is a must. When we go to Disney we always take my Pride scooter or I could not make it through the day. It makes my life so much better as there was a time I could not make it all day at Disney and my family seemed disappointed that we would have to leave early. Also, it’s easy to turn corners and great braking as people tend to stop in front of me. However, it’s still too heavy. Could be lighter. Batteries are too expensive as well. I have 2 scooters but can't get new batteries. If batteries were smaller and cheaper it would make life a lot easier. That would be my biggest complaint. I already had to have to pay over 1000 for the scooter.

I like the navigation features. It's compact and easy to use. Cuts corners well and has great battery life. I also like the multi speed function because sometimes I need to move faster as well as the swat adjust feature. I can put my seat as high or low as needed. It is great and I love all the features. It is wonderful. On the other hand, it can have bigger tires but I don't think it would move as well or maybe just maybe a smaller seat. Also, cruise control can be added or maybe a steering wheel. Other than that, it's an easy process. All you do is get on start and go. Never had any start or stop issues. Always been reliable and easy to operate. Battery charges good and all. I just love Pride Mobility better than any other Scooter. It's cool, fun and great. It is awesome and highly recommended.

It is very easy to use as it has a easy throttle. It is not too big so fits places very easily. It handles turns very well and handles most terrains with ease. I also like how easy it is to disassemble and to put it in the back of the van, as we do not have a power lift in the van. It seems to be very durable and has a great repair warranty. The only thing I would improve is to make it more light weight. When taking it apart to put it in the van it does weigh a bit and I would like it to be a little less. Maybe also making the battery life a little longer. But overall, I love it!

The Pride scooter was fairly easy to navigate with and easy enough to use for most things like going to the store, but did not travel well. Although not heavily padded, it was fairly comfortable to sit in. As long as I was willing and able to take my own car with the hydraulic lift on the back, it worked fine. However, it wasn't as portable as the Luggie I have now purchased and use. This one weighs only 51 pounds, and folds up small. Even though the airlines would accommodate it in their cargo hold, we could not use it in a rental car unless we totally broke it down to four parts. I always had to take my car when going with friends.

It is easy to navigate and control the Pride Mobility. It is the perfect size, not too heavy or bulky and easy to get in and out tight spaces. I can use it to go anywhere. But, the tires should be a little wider and maybe add a wheel. Other than that, it has amazing features, runs really well, and does not need to be charged as long as other brands. It's amazing and I absolutely love this.

Pride Mobility is a great product that does as it should. It is just as good as the others, if not better, and excellent for being an off brand. Also, it costs less than a higher end brand but still is adequate. It is very easy to use, if not the easiest of any on the market, and it is extremely safe and secure for anyone who is in need to use it.

It is a dream to use for me, turn it on and press the lever for going forward, there is nothing complicated about it. And when I have a bad RA flare it is so good when we have to go to the doctor's medical building. It works for me very well around our living area both inside and out, it is easy to care for and easy to handle, and we take and load it when we go on vacation or to events in our area, I love it. If there is anything I would improve on maybe longer life battery or an extra battery when you know you will be using it a lot, even if it had a self charging battery that charges the extra battery, like in an RV.

Easy control, long battery, gets me around. I love how I can travel down dirt roads and have hardly any problems out of it and it makes life a whole lot easier to maneuver around the house. But, I wish there were like padded seats or cushions rather than just leather seats because it rubs my back raw. I would love to be able to ride around all day without having to get up or down without just to switch seats. Other than that, I am extremely satisfied.

This is a nice and solid scooter. It changed my life. It's easy to maneuver into tight spaces. It's lightweight and very easy to use and take apart (after figuring it out the first time with directions that could be clearer) so it can be transported. Once you get it assembled, (directions could use a bit of tweaking) and like anything, there is a learning curve and after a few rides, it gets to be very easy and fairly simple to operate. That being said, be careful on slopes and rough terrain as this scooter can tip. Seems to work best indoors or on smooth areas. Also, the battery life could be better. 4

The unit is relatively easy to operate and maneuver under flat and normal street type conditions with some consideration over rougher terrain. Much slower power options are required to minimize any potential for non-control or instability. I like the speed and stability of the unit and its design with stabilizers and materials of construction, metal and plastic. But, some possible improvements and or research would be favored by users and providers as a continual improvement action. I would take a look at three areas starting with design criteria for width and height for purposes of stability especially on an incline the other two areas involve the materials of construction in the base and seating.

My friend’s grandma had bad legs and she couldn’t get up the stairs. So I helped my friend pay for it for her grandma so she can get to where she needs to go without calling her grandchild. My friend how to remodel her grandma stairs because it was fitting on the wall by the stairs but after we got everything situated it worked. It was just hard work but I am satisfied with the results. We really didn’t have to go through customer service with a problem. I know if we did we wouldn’t have any problem because the company was very nice about when they were coming to install. We bought this in June of 2016 and it’s still holding up. Her grandma is very satisfied with this and she doesn’t want to get rid of it. She feels as though she is very independent now and I love to see a smile on her face.

It's very helpful for my grandmother, makes her feel more mobile and is very accessible, easy to use for us. I didn't install it but it seemed quite easy to install and didn't take long at all. I would recommend it for anyone in need of a scooter. Customer service is great, extremely helpful. My grandmother has called a few times and were very nice. I have never had any issues myself either. The durability is great, I was very worried for my grandmother and the durability of these things. But after everything it was great and has been great ever since.

We have been using this item for a number of months and have had no problems. Their company has a great customer service department. We have also recommended it to our friends and family. The installation of the item was very easy and the company helped us to complete the process. We have also received positive comments about this from our friends and family. The customer service department is top notch. We have dealt with them a couple of times. They took care of our two problems very quickly to our satisfaction. The durability of the item is terrific. We have had it for a few months and it has held up great. We have also received positive comments about the company's customer service from our friends and family.

They're very accessible especially if you're tending to a person that relies on it for mobility. Ideally you have to have a subscription to gain access to one. Installation entails making your home mobily accessible to the person with the lift, which can be a hassle based on where you want the product to be installed. The individuals that installed the product were very friendly and helpful in guiding me on what to do and not do. They also tested the product for any defects before leaving me to test it out on my own. Based on how often and frequent it's being used in my home it's very durable and you can tell through the movement it provides and the guidance.

The accessibility of this product is really amazing. This product allows me to have mobility in places that I otherwise would not have been able to go. The installation of this product I would highly recommend. It was a simple and quick process that when I needed help the website walked me through. I would absolutely and definitely recommend the customer service of this product. They were extremely helpful, friendly, and very knowledgeable. The durability of this product is really great. I believe that this design is completely tough and rugged and will last me for a long duration of my using it.

It is easily accessible but I've had to limit my homes searching due to the distance. I wish it were sooo much smaller, but I still like it. It was very easy to install. I watched the installer man and he told me that he'd done it with no problems. The customer service was amazing, I loved how friendly everyone was. The love and help I received made me feel so special. I loved the customer service over the phone. It felt like we were talking in real life. The scooter lift is very durable, it may squeak and shudder a little at times, but over time you get used to it. It really was a blessing to have it installed into my house.

It is very accessible throughout the house and even in public places, such as stores, airports, restaurants, museums, fairgrounds. I have even used it at concerts and football games, very easy and convenient. The instructions that came with it on installation were fairly easy and it took few hours and just ready to use. With two people, it might even take less than few hours. I didn't get to use the customer service, never felt any need of it, but if you go online and read reviews, they are good and encouraging about their customer service. It has lasted for few years now and I haven't noticed any deterioration in any of the qualities, still working just great and just fine. I have been also practicing the usual care and maintenance routine.

It's a small scooter so you can easily turn around within small confined spaces. So this lift is perfect for this scooter and for no matter how small you. The guys who installed it in the house was very quick and they were done within an hour. They were so clean. The service is the best I ever had. I was like "wow these guys are good" and I sat back and was safe now with my lift on hand when needed. This thing is so bad like I'm talking strong like a hulk lift.

It's a great way to help those loved ones. My disabled parents fortunately have a bigger vehicle which is required. It's very much needed for getting them around. I had no problem installing the scooter lift but I'm very good at reading and following instructions. It really is up to the individuals. If you can't follow directions or refuse to read instructions, then you'll have a problem. The durability has been great so far and we haven't had any issues. It looks as though it's made very well so I don't foresee any issues in the immediate future.

Got it for my father in law when he was having trouble. He got around great. So happy to be out and mobile. He was in heaven. Gets around quick and quietly. It was installed in the back of the truck and made it where he was able to enjoy more freedom than just the neighbor. Didn't take long and he was happy. They delivered it on time and went over how it works. He was so thrilled to have it and be able to move about. All questions answered quickly and very helpful. Riding it in the street or sidewalk still ran the same. I thought he needed a big horn to worn people he was coming. Quiet and fast no matter where it ran.