Nissan Quest Reviews

In addition to that job, I asked them to take a look at the traction bar bushings while it was on the rack because we had clunking in the front end when hitting bumps. They did and all looked well. During the test drive, they found out that both lower control arms were bad and that the timing belt was making a bunch of noise. We had all that fixed for $3,000.00, 10 times the repair bill we were expecting! But, it all had to be done and we thought it was worth it because we now had a solid car that should last for several years.

Three weeks later...complete shut down on the interstate, just as we entered a very narrow, long and curvy exit ramp. After throwing it in N, turning on the hazard lights and trying to start it frantically while negotiating the curves and tailgaters for a 1/4 mile, another exit ramp merged in from our passenger side and it just happened to be clear. So, we shot across it, at a snails pace, and got into the right side breakdown lane. I called a friend who graciously dropped everything at 11:00 PM on a work night and came out to rescue myself, my wife, and my 11 year old. Thank god, because the idiots were out and driving 2 feet over the white line, buzzing our car.

Got home, called a tow company, met them at the car, and had it towed to CarX again. This time it was a bad #6 coil, bad ground cable from the battery, direct short from the 12v pos. coil wire to the signal wire which they now think fried the BCM. We have to wait another week for parts and shell out another $1,500.00 just to see if all this fixes it. One Month, $4,500.00 on this 2007 Nissan Quest with ONLY 64,000 miles on it! Never again will I buy another Nissan...and that's coming from a family with 2. I have a Nissan 370Z...Can't wait to see what kind of surprises await for me when it hits 64,000 miles! Should be interesting!

I call my local Nissan dealer after it get fix they want me to bring it to them for a diagnostic check if they cannot find anything wrong they want me to pay. I called Corporate North America talk to a representative one time he gave me his name and a customer number and will not return my calls. I have left several messages. I feel like calling Channel 10 news because if my daughter and I had got killed they would say I hit the accelerator instead of my brakes because I would not be here to tell what really happen.

This happen July 16, 2013 they are still waiting for parts. If anyone else have had this problem please let everyone know maybe they will do a recall. This is really a bad situation I am scared to drive this van when I get it back Nissan Corporate North America will not return my calls I have pictures but do not know how to download.

Aug. 28th, 2012, I made a trip to FL with a friend and on the way, the air conditioner died - no warning, no noise, just suddenly no coolness. The next morning, Aug. 29th, I took the van to a Nissan dealership in Jacksonville, FL - Mike Shad Nissan. They did a diagnostic and told me the compressor was dead - "clutch not engaging". Charge for the diagnostic was $162.97. The estimate for the AC repair was $1,100. I told them I would take it up with Nissan since the van was still under warranty, and I believed this repair should be covered. Mileage at the time was 56,888 on that day.

I came back to VA and spent 3 1/2 weeks playing phone tag with Nissan Consumer Care, 800-647-7261. They called back when I was not home and left a message. Case #** was assigned. It reached the point I wondered if they were watching the house or something. I was spending most of my time in the house unpacking, but it never failed if I left to go to the store that was when they called. They always left a message for me to call back and when I did, I always got voicemail and didn't hear back for days. Finally reached a rep on 9/27/12 and she told me I needed to talk to another rep in VA since she only covered PA, and that I had to take the car to the local Nissan dealer for ANOTHER diagnostic. She would have the VA rep call me the very next day but that didn't happen for more than a week.

I took my van to Sheehy Nissan in Richmond, VA and paid $177 for another diagnostic. I was told that the AC repair would cost $1,300 and it would not be covered. They also found that a front wheel bearing was going out and they would have to order the part. I was told if the van went over 60,000 miles before the part came in, the repair would not be covered by my warranty. The van was at 59,837 miles. The cost would be $235 if it was under warranty and more than $700 if not. I told them that none of that was acceptable and I was going to call Nissan again. I don't understand why there was ANY charge if it was under warranty, and it is certainly not my fault they didn't have the part available.

A week after the call from the PA rep, I finally heard from the VA rep on Oct. 4th. She said that she thought Sheehy had the part now even though I had heard nothing from Sheehy. She also offered to pay $500 toward the $1,300 bill. I told her that was not acceptable, and I wanted to hear from someone higher up, or I would be filing a lawsuit under the PA Lemon Law. I have not heard back from them since. I also made some attempts to contact Nissan from their Facebook page. I got empty promises that I would be contacted and heard nothing.

This van was ONLY 18 months old and spent most of those 18 months in the Pittsburgh, PA area where the air conditioner was maybe used for FIVE months. I fail to see where the “mileage” has anything to do with the air conditioner. There are cars on the road that are 20 years older than this van, and they still have working AC compressors. This is obviously a defective part, and I firmly believe that I should NOT have to pay for the repair. My view is that the AC compressor is a factory installed defective part that should have lasted a LOT longer than 18 months, especially since most of that 18 months was in PA where the AC was probably only used for 5 months.

Then there is the wheel bearing. A friend of mine who is a mechanic said that the wheel bearing could be DANGEROUS, and they should have never even allowed me to drive the van off the lot. She felt I should have been given a loaner and they should have kept the van until it was repaired. Also, there is the bit about if it went over 60,000 miles while they were ordering the part - that is not right. I couldn't just sit in my house until they got around to ordering the part. The mileage on the day they did the diagnostic was 59,338 and they should honor that mileage. I have the receipts for both diagnostics.

I went to your website and sent an email and now six months later have still not received a satisfactory answer from Nissan. Offering $500 on a $1,300 repair on your factory installed defective part is NOT ACCEPTABLE. I would appreciate hearing from someone about this issue as soon as possible. I really do not want to go through the hassle of a lawsuit. As a paralegal, I am aware of how long a lawsuit can take. And as I just went through a separation from my husband of 37 years, I do not have the funds to get another vehicle until this matter can be resolved in the courts.

The vehicle now has 95K miles and we have only serviced it at Miller Nissan. Last summer, our warranty expired in May. In June, our transmission failed. I was at the dealer getting my leaky roof worked on for the 7th and my 5th windshield cracked in the exact same spot looked at, but this time, the Service specialist pulled me aside and told me I should complain to Nissan Motor Corp. because he thought it was a lemon and they should replace it.

I won't even bother with our PAX tire complaint. It seems pretty well covered in these threads and in class action suits. I will say this. Corporate ran us around for months, no rental car coverage, promised action only to change their minds, and finally just told us we were on our own to deal with their garbage car. Now, we are working with a lemon law attorney. We are seeking the sticker price, the interest paid over five years and the years of registration. Please never buy Nissan.

P.S. the $2500 UPGRADE entertainment, yeah, it failed within 7 months, all DVDs skip, speakers crapped out and disc based navigation is FREQUENTLY wrong.

I am now in need of a new car and am sure even though I paid $36,000 for it, I probably can only get $2,000 for a trade! Other multiple problems with sensor sonars, AC control buttons that won't adjust, driver's side visor that falls down, sliding doors that open when they want, etc. I won't buy another Nissan because of this. Nissan was unwilling to help me with this even though I have been a repeat customer and have bought 3 new vans from them! I was told by the service manager at Pompano Nissan, when I wanted them to just write-off the cost for the diagnosis of this problem, basically "So what? We have lots of people who are repeat customers. That will be $100 please!" Bye bye Pompano Nissan... Think I will try Toyota...

Climate control puts out 124 degree heat on driver's side when set at 68 degree. Passenger's side set at 68, but puts out 65 degree at the same time. The driver is extremely uncomfortable with this temp. Outside ambient temp was 56 degree when this happened. Transmission shifts back and forth at 20 and 40 mph. This can cause strong jarring of the passengers oftentimes. Sunroof slightly opens itself up when driving. Then the controls can only make it move an inch at a time. Many other owners of Nissan noticed issues with the sunroof. We have to do a combination of holding close and down to get the sunroof to operate. Somehow this managed to recalibrate the sunroof.

Driver's seat motor failed, which made the auto memory unable to position the seat in the proper location. Air box lid tabs broke, which kept the lid from closing. Driver's fog lamp plug melted in bulb socket and disabled the bulb. Brake rotors have to be turned every few thousand miles because they warp. Center row seats have cup holders that catch you on the way out. Got high centered on a county gravel road and had to be pulled out. Sits low.

Positive notes:

7. Brakes work good as long as rotors are not warped.

I read in the owner's manual how to override the problem. The first time it happened, I could drive home. The second instance, I had no power steering or brakes. We took the van into the dealership again and they kept the van for 14 days. They had to tighten seven electrical components along with replacing the brake switch. Since there have been three instances of over safety of the vehicle, I am in the process of having Nissan buy the van back and declare it a lemon. I have been told by Nissan Consumer Affairs we should have an answer hopefully within a matter of days.

The Nissan Quest 2007 was good in the beginning. After 2.5 years, the AC turned bad (sometimes the condenser fan is on, most times it is off), no cool air at slow speed most time. A Nissan dealer repair shop (Barker Nissan in Houston) fixed it two times and charged multi-hundred dollars, but the problem still remained. Two months ago, the Quest overheated (at a gas station), thermostat turned bad. Barker Nissan replaced it with a new thermostat, with the part still in manufacture cover. The AC still remained unpredictable on and off.

Then, last weekend, 3-24-2012, the Quest overheated again. This time, the condenser fan and radiator fan turned bad. We brought it to Barker Nissan to complain and they checked, then said the cost for replacement of a new fan is over $500. My Nissan Quest now has 32,800 miles only. If we were not lucky, we would be burned or dead during driving. I would like to write to Nissan and verify the safety of the vehicles.

It currently is in the local dealer’s service and I was just informed of my options. “There is no fix Mrs. Sharon but, you can continue to drive it with at least a half of tank of gas at all times, or we can provide you with a Nissan rental until we figure it out.” This does not work for this grandma! I am already paying for a rental car since the only one available here was a Versa which is completely unsuitable for my needs (not to mention we were in a blizzard yesterday and the rental car would not have made it).

I would like this resolved quickly. I still work part-time and I need a reliable vehicle. I no longer trust this vehicle for myself, let alone my grandchildren.

Now, three years later, the radio itself, is malfunctioning and operating on an intermittent basis, as if it has a short-circuiting. This means, that in the event of an emergency communication broadcast, I could not receive important information in a timely manner. I've been told by the audio experts that the problem with this vehicle is expensive to repair; the problem is common enough, that some auto audio repair facilities are frequently making repairs; and that this problem could be related to the electrical system design, as radio malfunctions are very unusual and extraordinary, at best!

The rear hatch frequently has the same issue. Sometimes it will work by pushing the button on the key fob or console. Occasionally you have to open it by hand. Other times require reaching into the access panel in the door. to manually actuate the lever. Many of the plastic trim pieces have fallen off. This includes the hatch activation button inside the rear door, two of the rear interior lights, the rubber grips on the gas and brake pedal, the rear vents, the plastic door handle on the back of the van, and the driver's side visor ($200 to fix!). The driver's window refuses to stay up, unless you hold the button up for a few seconds after the window closes.

The van occasionally starts in 2nd or 3rd gear, and won't shift unless you pull to the side of the road, and restart the vehicle. The horn no longer works. The lug wrench broke the first time I used it. No matter how many times I have the tire sensor gauges fixed or replaced, they continue to leak, and send intermittent signal to the van, resulting in constant low pressure warnings, and stops at service stations to refill the tires. We have to adjust the clock every couple of months, because it will have gained 10 minutes or so, during that time. We've also had ECM failure due to water intrusion, which cost $1,250 to replace. We've also had tie rod issues. We have also experienced repeated issues with the brakes.

I wanted a specific color and features. Consequently, I had to wait for about a month for the van to be manufactured. The dealership called me to advise the van was in and to come pick up the vehicle. I arrived later in the afternoon. Surprise, surprise, surprise, this was the beginning of my trip into the Twilight Zone. They bring the van up and what do I find? The hood on the van is crushed in. However, the dealership's employees must have all been on crack because not one person seemed to think that there was anything unusual about a brand new vehicle being delivered to the purchaser with a crushed hood. Not one person so much as even glanced at it until I mentioned that they were severely demented if they thought I was taking delivery of a brand new vehicle with a crushed hood.

After replacing the hood, I finally took delivery, 2 months after ordering the vehicle. Since that time, the vehicle has amassed a whopping 22,000 miles. Yes, you read it right, 22,000 miles in 5 years.

I have two other Nissan's (Murano and Maxima). I am through with Nissan. While the Quest has by far had the most problem, the rest of those vehicles have shared their share of problems. Nissan's quality has simply deteriorated substantially. With all of the other Japanese manufacturer's continuously improving in their quality, Nissan has chosen or allowed itself to go in the completely opposite direction.

Do not buy a 2007 nissan quest and give significant consideration when buying any of their other vehicles.

In the past week, the passenger side automatic sliding door won't open or close, the battery keeps dying and we've had the battery, the alternator and the starter checked. All read good working condition. Before this, I had a 99 Jeep Grand Cherokee with almost 300,000 miles on it that ran perfectly and rarely needed anything. I would give anything to have it back.

I've put over $2,000 into it for repairs and I'm not including normal wear and tear repairs. The tire pressure monitor light keeps coming on. I've replaced the gas tank and fixed the AC once last year and it is again not functioning as of today. I bought a two-year old Nissan thinking that I would be getting a better quality, newer car and I wish I had my 12-year-old Pontiac Montana that I traded for this current piece of junk!

I will never buy a Nissan again in my life. Biggest mistake ever!

After 3 years, I have about 33 K miles now. I do normal driving back and forth to work daily. Occasionally, I drive around the town with the family.

The original tires hardly lasted for 30 K. I had to change the tires.

A month ago (July 2011), I was driving away from home for a vacation. All of a sudden, the Front Splash Guard started to fall out and eventually, a part fell out. Within a couple of weeks, the car started vibrating whenever I brake.

Total cost almost 2000.00

I cannot believe that the parts are so non-durable, that they hardly last 30 K.

I will never buy Nissan in my life. I have seen the front splash shield issue in my friends’ Nissan Quest as well and in other Nissan models too.

Towed it to Dealer (after I had to pay for tow to Nissan Roadside Assistance and storage fee due which they didn't inform me), they cannot duplicate the same issue. They told me that there has been some customer experienced similar issues (on Nissan data base) when the car parked on uneven ground.

Well, to cut it short, they test drove my car (they made me pay the gas for this diagnoses), they cannot find any issue. When they released my vehicle, I expressed my concern about safety, they ask me to bring the car to level ground and start the engine and it will solve the problem. Haha, so easy for them to say.

I will start looking for the lemon lawyer if it happens again. This is outrageous; I won't recommend Nissan to any of my friends. This was worst customer services I ever experienced in my life. From roadside to dealer to corporate complaint center, they sounded like they didn't care about the fact that your less than a month product is stop functioning and threading your consumer's safety.

I contacted Nissan Motors through the only number that they are reachable. The Customer Service number. I was told a district representative would contact me within 48 hours. This has not occurred. I was told again when I called they would immediately send a request for the district rep to call me. I still have not been called.

My car needs between $4,400 and $5,500 of reapairs according to the Nissan Star mechanics. I have been without means of transportation and it has made my life very difficult. I am afraid that the next time I drive the car, it will burn with me in it.

I contacted Nissan middle of April to see if there are any recalls for this. The ABS and traction control don't work when this happens. Nissan opened case #7141365. I spoke to a lady named Debbie. She said Nissan would cover the diagnostic fee to determine the actual cause of the problem and make a determination whether or not to cover the out-of-warranty repair.

I brought the vehicle to Kelly Nissan of Lynnfield, MA on 4/20/2011. They determined the issue to be a faulty ABS Actuator Pump. The cost of repair $1,838.19. I contacted Nissan Consumer Affairs on that day and spoke to Bobbi. They referred me to a Regional Representative who would investigate my case.

The Nissan Regional Representative, named Brittney, contacted me on 5/2/2011 and told me Nissan would not cover the cost of the repair. She basically didn't give a reason but said it was determined they would not cover the cost. I feel otherwise because the problem kills the ABS and traction control on this heavy, family vehicle (it's a minivan). I use this vehicle to transport my wife and 4 kids. I find it odd that the system would become useless on a 3 year old vehicle with just over 60,000 miles and with normal use. I work from home and my only daily commute is to bring my kids to and from school. I don't do interstate travel, etc.

This vehicle is only six years old with 54000 miles on it. I have a 1993 Plymouth with not a drop of rust. With today's technology in auto paint, a car should never rust through in six years. I spoke with Nissan customer care who told me there was nothing they could or would do to help me. I will never ever purchase another Nissan as long as I live.

Our major concern is the uneven and outrageous wear of the tires and brakes, not to mention vibration while driving/braking (rotors) and the latest an ABS sensor which is faulty and was replaced this morning only to have the same issue on the way home from the dealership. I called them to tell them that I did not feel safe driving the van with the brakes slipping when activated again and they told me they can't send anyone to take the van to the dealership because they are being bought out and busy, "bring it in yourself next week." We purchased it brand new so we never anticipated these problems with it or we would have never bought it to begin with.

My husband became irate with the service manager at Nissan of Hickory, who is no longer here, and was told that they would no longer deal with us or our vehicle.We filed a complaint with NMAC and a supposed engineer came out and met with us, went for a test drive to experience problems we had with the van and told us that the dealership would gladly be of service to us at any time. NMAC even went so far as to give us an extended warranty for our vehicle as a form of re-compensation for our trouble because we started yelling LEMON which has proven to be pointless because it seems like any time we call with an issue, it's not covered and we have to pay for the service/part.

Not only did they get out of replacing our brand new minivan, they suckered us into a worthless warranty. We still have the problems with the rotors/brakes, tires have been replaced once already and going on twice any day now, brakes have been replaced 3 times and again will need replacement ASAP. Rotors were replaced by them at no charge to us to make us happy and when my husband went through the royal run around by NMAC to try to get a hold of someone who had common sense and still valued a satisfied customer, he was hung up on numerous times, waited weeks for return phone calls, was told they would fix the problem and then backed out saying, "Never mind. No, we won't." and then told that other than the CEO of NMAC ,there was none we could talk to and that the CEO did not handle these matters, someone ought to. I have owned 3 Nissans so far and will never purchase another again. I filed a complaint with BBB and waiting on the result.

Of course they were unable to recreate the problem and the computer system could not identify any problems. Since I had after-market floor mats on top of the originals, they decided it must have jammed under the gas pedal causing the spontaneous acceleration! After one day of investigating, they tried to give it back to me and I refused! I took my stuff out and left it there. I was terrified to drive it (unfixed) and refused to put anyone in my family into the vehicle.

They also refused to give me a rental and told me that corporate would now be looking into the case. I was assigned a case manager and after 2 weeks of being told they would be coming down to look at the vehicle, she then informed me that it would be another 2 weeks until they could come down. She also informed me that it could take up to 2 months for a decision on whether or not they were liable!

I asked them if they would provide me a rental car in the meantime and they indicated I would have to contact my insurance if I wanted that. Of course, this case was so unusual that my insurance would not cover a rental. They did nothing to help me in this situation. In the meantime, I am making $500 a month payments on a vehicle that is unsafe to drive.

I gave Nissan every chance to make things right and they refused! I was very upset at how they handled the problem and will never be a Nissan owner again! I just hope this doesn't become another recall like Toyota had. The outcome could have been so much worse had I not gotten it stopped on time. Who knows how it could have ended! Nissan Quest owners, beware!

Meanwhile, I have noticed other Nissan Quest 2007-2006 vans with the same problem of the doors touching the body when sliding (I see the scratches and have spoken to the owners), so this seems to me a design defect. I spent more than $1200 already on brakes and rotors (at 38,000 miles), also 6 trips to the dealer (and many rental cars, which I have had to pay for) to fix the problem with the sliding door rubbing against the body (still not fixed yet, either).

He called me the next day and had another transmission on order. It took a week to get it in and installed but once they put the action plan together, they did a fine job. I went to pick it up, and was presented with the bill for the transmission, which was no charge, plus a bill for the fluid change they did trying to avoid the inevitable. In the end, I didn't have to pay for any of it, with minimal hassle. The service manager acted like he just hated to do it,a nd he behaved as if it was coming out of his pocket. That's my worst experience with Nissan, which ended well anyway.

Since then, I've had a brake job done with strange results (one side "burned" the rotor surface) and had to be done over. The brakes have a mild grinding sound, but they work well. I lose a wheel stud every time the wheels come off for new tires, rotations, or alignments. They strip at the base of the stud for some strange reason. Alignments are my greatest annoyance. This van simply won't stay in alignment. $100 to line it up and a matter of weeks later, the steering's sluggish and it pulls to the right. My tech is good about working with me on it, but I'm convinced it's not his fault.

My wife and I have had 3 Infiniti products that performed flawlessly. Being of the same corp., I'd hoped for the same from Nissan. And I still love the van.

We found out from the dealership that the tires would take several weeks to order because no vans were shipped to Hawaii with the run-flat tires and they had to come directly from the manufacturer. Fine. Most things in Hawaii require more time and are typically more trouble than what we were used to dealing with. The man at the auto shop gave us a temporary inspection sticker that lasted for only 7 to 10 days (which had to be extended because the tires weren't in for almost a month) and informed us to be careful not to get pulled over because we could get in trouble for driving on unsafe tires. Anyway, after nearly $1,800 and almost 2 months of wasted time, the tires were replaced. It was only when I found out the tires needed replacing did I read that they should be rotated more frequently and learned of all the trouble with these tires. Most people don't believe the trouble these tires are when I tell them the headache they have been!

Fast forward to June 2009. I knew the other 2 tires needed to be replaced soon. My husband was deployed and my children and I were moving to the mainland to live with my parents. I knew replacing the tires would be an incredible headache again, so I decided to wait until I was back in the mainland to handle it. Shortly after I arrived in my hometown in MS, I contacted the local dealership and they acted like they knew exactly what they were doing and seemed familiar with the tires and I thought surely the process would proceed more smoothly than in Hawaii. Wrong. The tires came in, as promised in 3 to 5 days, and I scheduled to have them put on as we were planning to drive out of town for the holiday weekend and needed our van. They said no problem, I should have the van in plenty of time.

Needless to say, the van ended up being driven to every tire/car dealership in town because someone would say they could fix them, but then when they looked, "Oh sorry, we can't do those tires." Ugh! Finally, the Honda dealership agreed to fit my van in their schedule - they would only see their Honda vehicles and squeezed my van in after I started getting upset, 5 days after I dropped my vehicle off. Finally, 7 days after my vehicle was dropped off, I picked it up and paid my $850 for the 2 tires because apparently, I didn't need to buy the entire system like I was told I had to in Hawaii, which was $750/tire. Does anyone know what they are talking about? I understand that these are special tires, but what I don't understand is don't act like you know exactly what's going on when, in fact, you know nothing about what's going on with the tires. Just tell me upfront that it will take 7 days.

Also, this dealership in MS is one of the largest (if not the largest) Nissan dealership in MS and is located just a couple of hours from where the van was made! How sad that Nissan can't even service its own product. I promptly placed a call to Nissan customer service to ask what can be done to fix the problem about the tires - will they pay to change to standard tires or can they offer the tires at a discount, since they no longer put the tires on their vehicles, etc. The first gentleman I spoke to was understanding and seemed to know the problems I was having with the tires (I'm sure he probably hears the same complaints over and over again). He told me he would push the complaint up the chain and I would receive a call in a couple of days.

I did receive a call and retold my story to Alexis (no last name ever given). She listened and said that she would look into it and get back with me. Fine. A little over a week later, I received a call from her telling me that there is nothing Nissan can do at this time and I should contact Michelin as they are the ones who manufactured the tires. I told her fine, but why wouldn't they stand behind their decision to put the tires on the vehicles in the first place? Because they didn't manufacture the tires was her reason. I told her it was pitiful that they would choose to treat their customers like that. This is the 2nd Quest we have owned, the first being a 2004 model and we lived through them getting all the "bugs" out of that model (i.e. electronic system failing, side doors having to be re-hung because they were scraping the paint off the side panels, the rear bench seat having to be reinstalled the week we brought the van home because it wasn't bolted in properly. The list goes on).

The 2004 van was in the shop at least once every month for the first 6 months we owned it. After that, it had to be something major for us to take it in. We had given up! Then when the 2007 models came out, we kept receiving flyers in the mail encouraging us to check out the new van, letters essentially telling us that they knew the 2004 model was a piece of garbage, come drive this one, we'll give you a good deal. We figured we couldn't possibly have as many problems with a 2nd van as we did the first, so we took advantage of their offer. While we have been pleased with the van overall, the PAX tires and the attitude of the people in customer service have just turned me off. When my husband returns from his deployment, getting rid of this van is one of our top priorities. We also will never purchase another Nissan product again and will make sure we try to discourage others from making the same mistake we did.

Brought the car in for a front sunroof leak on jan 2007. Said it was drainage hose and was replaced. Now i have a leak in my rear skyview that put water in my foldaway compartment or on passengers. Extended warranty won't cover this saying seal is a wear and tear item. On top of that dealer charged $98.00 for the diagnosis. They said they don't fix that but will have to subcontract out and charge more for the repair. Whoever heard of a dealer not repairing a car. Said it's body work because there is rust under the body panels and headliner. The front sunroof is also showing signs of rust on the glass panel. Overall this vehicle has a lots of little things wrong with it from fuel guages not regestering fill ups to side doors not closing all the way. They happen intermittently but still they happen. For a $40,000 vehicle you expect more from nissan and they just deny claims even with thier best extended warranty.

Over the 3 plus years that I have owned this vehicle my repair cost and what the manufactorer calls maintenance is way more than any of my vehicles combined. Not to mention rental cars at $40.00 a day and my personal time taken off from work to fix these items. And the last item with the rust and shocks cost me 3 days of my vacation only to be told that the springs were on back order. Spent $950.00 alone on brakes and shocks just this week for a car with 61,300 miles and a $1,500 extended warranty from nissan. Somebody needs to make them accountable for their product.

So, just this past week my engine went! Totally gone! I had to have the van towed to the dealership where they proceeded to do nothing for me other then sell me another car. They did not even give me any break on it or anything. So, my 2004 Nissan Quest that I purchased from this Nissan dealership in 2006 with 34,000 miles on it...which a year later I had to sink $2,600 for a brake job and a year after that i have no workable car--It's shot. So, my nearly $20,000 I invested in this car because I believed it was a quality name brand motor is now out the window in two years! I just LOST OUT on $20,000 and this dealership did nothing for me at all. Granted I did put alot of miles on the car, while I had it (70,000) but I expected for my $20,000 i would have the car for a good 8-10 years (those engines should last 200,000 miles and I always got my oil changed when I should etc.!) I am a mom with 4 children, I need a car, and I can not afford to be out my $20,000 investment.

I believed that Nissan had a quality engine- but I got screwed royally here. I had to pay $150.00 to tow the car to the Nissan dealership here. I needed a car, so they sold me another one, but they really gave me nothing off on it, I was kind of stuck, I need a car, I was'nt going to pay to tow my car somewhere else...so what else could i do. I do not feel like they did ANYTHING to compensate me for the HUGE LOSS i have taken from this dealership. They gave me nothing off this Nissan Sentra I just purchased at $11,000 for a 2005 Sentra with 43,000 miles. Now I have to pay a $220.00 a month car payment when the other one I had payed off (from money i got when I sold my house). How is this fair?

I feel I got a lemon from day one with all the money I spent on that Quest I feel they should have GIVEN me that 2005 Sentra, or at the very least taken a couple of thousand dollars off! They hardly cleaned it, and left me w/ practically no gas in the car. What the heck, they did absolutely nothing for me and I am [upset]! I can not afford to just be out $20,000 like that. My husband is out of work right now and a $220.00 car payment is the LAST thing we needed right now. The VIN # to that QUEST WAS: 5N1BV28U64N363694 , I saw that it was originally a "rental" vehecle. I wonder if there was any negative stuff on it that was never reported to carfax or if there is anything that NISSAN the company may be nice enough to do for me (anything! free oil changes? anything?)....for the horrible way I was treated and not compensated in any way for my HUGE losses by this dealership? Please let me know-

He said that Nissan does not claim responsiblity for the missing oil filter and they can't give me any consideration for any of the damages and incoveniences that I incurred. He even said that my car could have been vandalized and somebody could have taken out the oil filter. What a lame excuse! I told him that I only drive from home to school and some errands and we have a remote control operated garage door and the car has an alarm and no one can open the hood unless you break inside the car and this has never happened since we had the car in 1998.

I only go to Nissan for oil change for all our Nissan cars and I have a record with them since 1992. I only go to our mechanic for major maintenance or repairs because he has personal concern for our safety being our friend for 16 years. But for oil change, Nissan is more accessible to us plus it's a Nissan car, so I only go to the dealer service department.

As a result of this, I missed a few hours of work, had to ask somebody to pick me up from the place I got stalled, bring me back to work, pick up my children from school,pick me up from my place of work and my husband and I had to drive all the way to San Francisco, Ca to borrow my daughter's car so I can have a car to use for the rest of the week while my car is being serviced by our mechanic.

The fear and thought of getting hit when my car just stopped in the middle of a busy intersection (around lunchtime)stressed me so much and my workload that was waiting for me that needs to be finished that same day, I had to work double time to make it on the deadline(test scores to be submitted to the county - Education Dept.)We had to borrow a substitute car, gas it, cross the Bay Bridge, compensate the person who helped me pick up my kids and performed my job. All of these contributed to my stress and I had to pay the mehanic also for servicing my car.

I'm not asking for big compensation, just what is right and what is due me.Please help me as Nissan is a big company and Mr. Dave Rapier did not even showed sympathy to what happened as a result of their last service performed in my car. Thank you so much for giving me this opportunity to voice out my side. I look forward to hearing from you at your convenience.

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The dealership as well as Nissan headquarters, who was contacted, claim this was normal maintenance and refused to cover it under warranty thus costing me $339.68. The warranty for a 2004 Nissan Quest is 36 months or 36,000 miles whichever comes first. While the warranty does state pads and rotors as a normal maintenance item I content it is NOT normal for brakes to be worn out on a vehicle at 29,196 miles. The manual also states on the warranty that the exception does not apply if it is due to defects in materials and workmanship. Brake pads worn out at 29,196 miles is a clear indication of a defect in materials and workmanship and should be covered under warranty.

A Similar problem resulting in a lawsuit (listed on this web site) on October 12, 2004 states similar problems with Nissan Brakes but on a Infiniti G35. The resolution there was that Nissan ammended its warranty to cover the brake pad and brake rotor for the first 3 years or 36,000 miles. In a statement from Nissan from Coleman Stephens of Nissan National Consumer Affairs was that: Nissan does not cover normal maintenance services as specified in your OWNERS MANUAL such as brake/rotors replacement.

As part of normal maintenance, brakes/rotors are to be iinspected and/or replaced (if necessary) every 7,500 miles or 6 months, whichever occurs first This statement of replacement at 7,500 or 6 months further indicates a defect in materials and workmanship and for that matter outrageous to expect to replace brake pads and turn rotors at least every 6 months! This was not indicated that such extravigant costs in maintenance would be necessary when the vehicle was purchased. No other manufacturer of vehicles require this nor is it necessary. In a side note, normal maintenance on the 2004 Nissan Quest has been very high, at only 30,000 miles the 30,000 miles service cost $390! Also an unexpected expense for a new vehicle! In a discussion with various mechanics it seems to be common for Nissan products to have brake problems and it was suggested that I purchase third party parts which would last much longer than Nissan parts.

I did not plan for a cost of $339.98 for a brake job since I thought the vehicle would be covered for problems under warranty terms. I want Nissan to re-imburse me for the $339.98.

I trusted Nissan to provide my family with a quality product to keep my children safe and they have failed. The automatic sliding doors on these vans will not stop for small objects, the buttons to activate these doors are low, so my kids can reach them and push them to close while the their siblings are climbing in. Really Nissan does it take a child losing a hand or a finger to make you realize, a SERIOUS design flaw in a van designed for families?