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Reviewed Feb. 12, 2023
First of all, I love Nissan and I have owned 3 of them. But recently my wife had an accident by hitting a deer and a tree. During the accident her seatbelt broke or come unlocked causing her some injuries since her airbag come out. Contacted Nissan, they said they would investigate and get back to me after my patience and 2 months later nothing. They said nothing failed in the seatbelt and pretty much called me a liar and said she must not have been wearing it. Wasted time for nothing so just letting others know if you have a part failure or anything with Nissan just contact an attorney or whomever and don't waste your time with them because they will not accept responsibly or make things right whatsoever.
Reviewed Feb. 1, 2023
I have a 2021 Nissan Maxima. It has 17,000 miles on it. And has two bent front rims on it. So I took to the local Nissan dealership, they said it was caused by potholes in the road. First of all if I hit a pot hole it would damage my tire not my rim. Second, if it part of the car it should be replaced under warranty. So called the corporate office and they said “we can’t do anything." My wife had own other brand vehicles and never had a problem with customer service. We bought two Nissan cars and on the first one we spent a year fight with Nissan about a small piece that was missing on the front bumper. And never got that solved. I am saying just don’t buy a Nissan. They don’t care about their customers.
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Reviewed April 23, 2021
I have been a satisfied owner of 3 Nissan Maximas, up until now. My 2014 Maxima with 35,000 miles had a light go out on the dash. The replacement cluster is costing me $1,500.00 because of a light bulb. I contacted consumer services and though they were very nice they weren't going to help in any way. The local dealer said this is not common at all. I am very disappointed with this outcome and I don't feel that Nissan is backing this at all. I probably won't go with Nissan on my next car. My car is a cream puff and there was no reason for this other than a faulty part or installation. Thanks for nothing.
Reviewed Dec. 15, 2019
I love my 2017.5 Maxima Platinum. It's the most beautiful and comfortable car I've ever driven. But that new 2020 orange SR is calling my name!! I've been looking and I just feel like that's my next car...???
Reviewed Dec. 7, 2019
I have a noise when my heater fan is on low, sounds like a growl and my seat cover came loose under drivers side, when I tried to put it back I cut my hand in several places and still could not figure out how to hook it back. I was a Toyota owner all my life but liked the design of the 2019 Maxima but with just 13000 miles and already having this type of problem shows me poor workmanship and will probably will not buy another Nissan product. Was told by dealer this would not be fixed by nissan. Soooo disappointed.
Reviewed Dec. 5, 2019
In March of this year I bought a 2017 Nissan Maxima, a few months after buying it the battery needed to be replaced. Just a couple days ago I was driving on the freeway and the check engine light, battery light and oil light came on and the car shut off while I was driving. Luckily I was able to safely coast my car to the side of the freeway. I had it towed to Redwood City Nissan deal, where not only was the staff rude but the manager was worse! He told me “If I want to be mad at someone be mad at the car”. “The problem the car is having is not the issue of the service department or Nissan.” I’m not in anyway happy with this car, nor the over all service I’ve gotten from Nissan. As of today they still have my car and have told me nothing is wrong with it. Well shutting off out of the blue while driving on the freeway is not in anyway shape or form normal.
Reviewed Dec. 1, 2019
I love my 2016 Nissan Maxima! It is the second one I have owned! It is fast, sleek, and comfortable. I found out last night it is bulletproof (that was an accident). After I totaled my first Maxima I refused to purchase anything but the same thing.
Reviewed Nov. 27, 2019
I have bought Nissan Maxima from North Paine Field Office 2016. While Buying I have gold extended warranty from Nissan and deal was lifetime free Oil change and Car wash at North Paine Field service Center. After two year Dealership management was change and they started charging for Oil change and car wash, When I contacted them CS rep said, "It's between you and dealer." As you can imagine I was frustrated hearing response from Nissan since they did not take responsibility.
Another thing, I faced was replacing my car tires last year in 2018. While changing they accrued me it needed change and it's not covered in original warranty. At that time my car was just 20K miles and this year ask me to change again. When I pointed out warranty, ask me to prove it and Nissan customer rep said, "You have to find the warranty and prove it to us it had 50K Mile warranty."
At this point I feel like there is no point continuing my service with Nissan since they don't hold to their word while selling any product or car. It's very easy to say that dealer is change and they will not uphold previously promised contracts. I am very very disappointed with their service overall. This will be my last Nissan for sure. Looks to me very fraudulent care, while trying to sell promise anything & revert on it afterwards.
Reviewed May 9, 2019
I own a 2017 Nissan Maxima. Suddenly, my front windshield received a large break on the passenger side of the front windshield while parked in my driveway. The damage began at the bottom of the windshield and spread all the way to the top. I was perplexed as to how the damage occurred. When the glass repair person came out to replace the window, the first thing he said was, "this is a stress break from a manufactured defect". He began to show me how the tint on the window on the bottom and the top of the window was bubbling.
He said there are no cracks or dings on the window; so the damage did not spread from previous damage. It was very logical because I previously owned a 2013 Maxima and the back windshield had to be replaced because it started to bubble horribly. My 2013 back windshield was replaced free of charge because I took it to the dealership for them to review it and they had several cars scheduled to repair because of "manufacture defect in the tint". This time, I had to pay to replace my window because I didn't know the break was caused by defect and I had not noticed the bubbling yet. I will contact Nissan.
Reviewed April 23, 2019
When I went to make my first new car purchase, I was soooo excited! I thought I was going to love my Nissan Maxima. Within the first year of purchase, the side curtain airbags deployed on me... while I was at a complete stop! I submit my claim to Nissan, failing to understand why they might have deployed while my vehicle was just sitting there, yet Nissan claimed everything functioned properly and they bore no responsibility for "my" issue. However they could not tell me why the airbags even went off on the first place, and there was no one else I could ask to explain things to me either. It then progressed to them taking 3.5 months to fix my car (with only 12 hours of labor billed), while I was making payments on a vehicle I didn't even have in my possession.
Once I FINALLY got my Maxima back, my passenger window started rolling itself down multiple times, once with me even in the car watching it have a mind of its own! Took it back in, and guess what... They couldn't find anything wrong yet again! Next, I started having issues with the drive computer resting itself and the presents on my radio clearing themselves. Oh no, Nissan once more couldn't find anything wrong, yet at this point the car is still less than two years old. All I am offered is the chance to make another appointment. I simply cannot understand why Nissan will not back their vehicles and refuse to even talk about the issues with me. Every time I have talked with Consumer Affairs, I am passed off on the standard line of "there is nothing they can do to help me".
Nissan Maxima Company Information
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- Nissan Maxima
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