Mazda 3 Reviews

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About Mazda 3

The Mazda 3 is a fuel-efficient 4-door sedan with three available trims. Read more Mazda reviews to learn about other models.


Mazda 3 Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceCoverageMaintenanceStaff

    Reviewed March 6, 2022

    My first Mazda3 purchase has been a nightmare, first dealing with the rude general manager at the Hurst location. I'm now experiencing an airbag warning sign after two weeks of being an owner. The vehicle is now in service for a month to replace the driver side airbag on a 2022.

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    Punctuality & Speed

    Reviewed May 17, 2021

    This car's outer body is great, the inner computer is total trash. I will never get a Mazda again. This car has cause more frustration than any other vehicle I have had. The Bluetooth hardly reconnects, I literally have to set the car back to factory settings multiple times a month to use the Bluetooth. Also no one, not even the passenger can use the touch screen while car is in motion. I can't wait to get rid of it.

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    TechPunctuality & SpeedMaintenance

    Reviewed June 30, 2020

    I recently purchased a next-gen Mazda 3 and have had constant issues with the car since the day I bought it. Let's start with the emergency braking which went off without cause an hour after I drove the car out of the show room. After this continued everyday for two weeks I decided there must be something wrong with the car and it was also becoming very dangerous. I brought the car in and they told me nothing was wrong with the car only to find out a week later the car had been recalled for that exact issue. Once they fixed that all the other issues proceeded to follow.

    - Air conditioning blowing out the completely wrong temperature
    - Constant rattle from the passenger seat belt
    - The sound system not working for a day

    - The passenger door always getting stuck

    I also had the worst experience at Brookvale Mazda with service manager Darren. I have never been treated so poorly. He should not be on the front line. It's safe to say this car is terrible. Please save yourself the time and don't buy a Mazda.

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    Reviewed Dec. 15, 2019

    In my previous Mazda 3 I was rear ended by a speeding car and the damage was such that my car was a total write off. But I walked away from it with no injuries other than a sore shoulder thanks to the safety features of the car. The crumple zone absorbed most of the impact.

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    Customer ServiceReliability

    Reviewed Dec. 14, 2019

    Very comfortable economy car. I appreciate the gas efficiency and enjoy driving it around. The pillars on each side of the windshield are a bit wide. There are some blind spots as well, and I'm not thrilled about the visibility. The touch screen/radio/control panel is defective, making ghost calls and operating controls on its own - it's on recall and yet to be replaced. There is no power down button. Sometimes when I make phone calls it puts me on mute and will not allow me to un-mute.

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    Reliability

    Reviewed Dec. 1, 2019

    My Mazda 3 with manual transmission has been one of the most reliable cars I have owned. We have two of them in fact. One car is at 124K miles and the other around 95K. Maintenance and tires are the only expenses and I would jump in either one and drive anywhere in the US today. Fun to drive and comfortable. Yeah, not as quiet as a Lincoln but with quality tires, not bad at all. My next car will be another Mazda 3.

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    Reviewed Nov. 30, 2019

    I bought my Mazda 3 over 2 years ago and have not regretted the purchase for even a day. When I have to buy another vehicle it will definitely be a Mazda. I have not had any issues whatsoever and it has retained its value better than any other car I've owned.

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    CoveragePriceStaff

    Reviewed Oct. 4, 2019

    Mazda does not back their product. I purchased a brand new 2014 Mazda 3. I had two issues that were recalled for other Mazda 3's of the same year as mine, but mine were not covered under the recall. I reached out to Mazda corporate for both issues, but they said since my car was no longer under warranty there is nothing they can do.

    The first incident was a stuck driver's side brake caliper which made the wheel get very hot and it was not safe to drive. I had to have the caliper, rotors and brake pads replaced. I was without a car for 3 weeks because the part was back ordered (probably since there was a recall for other Mazdas). The second issue also a major safety hazard also had a recall, but once again my car was not covered. I kept smelling fuel after I would fill up. They found a leak in the gas tank along the weld seem and fuel was leaking in under the back seat. Once again, Mazda said my car was not covered in the recall and there was nothing they could do. I had to wait 2 weeks for that repair because they had to order a new gas tank and fuel pump.

    Both of these repairs were very expensive not to mention safety issues and inconvenience of not being able to drive a car with 30,000 miles on it. In between these 2 repairs, I also had to have an engine module replaced which was another week without a car and another big expense. I will never purchase another Mazda nor will my family or friends who own them now.

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    Reviewed July 8, 2019

    I bought a Mazda 3 Hatchback in 2007 and it was a great car with no repairs ever. I just loved the driving experience. Then this year I bought the new 2019 Hatchback and I couldn't be happier. And what a good-looking car. There aren't many color choices unfortunately but I ended up with a Machine Grey color, with a black interior and black wheels and tinted windows. It's awesome to look at and awesome to drive. And I'm counting on having no problems with it ever. The infotainment system is a little hard to adjust to but learning all about the car is fun too... to a certain extent. Just so you don't think I think the car is perfect, I do wish Mazda would get rid of the little running-boards. They just collect leaves and dirt and they do diminish the looks of the car if you're close to it. Bottom-line: I love my Mazda cars and hope Mazda has improved their Warranty service....

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    Reviewed May 31, 2019

    I have a 2008 Mazda 3 hatchback. I love the vehicle BUT this thing rusts like crazy. I live in Michigan but I've take very good care of the vehicle. I wash it and wax it with the best stuff. I even clay bar it! Quick search on the internet and you will see that the number one complaint is rust. You can't stop it. I can't believe there isn't a rust recall on these vehicles.

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    Customer Service

    Reviewed May 11, 2019

    We purchased the new Mazda 3 GT in 2014 at Bert Ogden Mazda, and we paid over $35,000. My son had an accident in this car, radar sensor and the camera didn't help him to avoid or reduce the accident at all. Now, we found out that the radar sensor wasn't in the car. Additionally we found out that there were cheap second hand parts that were used for the brand new car. We protested Mazda against this suspicion of fraud, however they haven't responded irresponsibly. We have never seen a dishonest company like Mazda. According to our body shop, the second hand parts were also used for new 2017 Mazda 3.If you have the same problem with Mazda, let's do something together!

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    Price

    Reviewed April 2, 2019

    Came in for a warning light regarding traction control. Was told they updated vehicle software that did not fix problem. Was told they needed to replace transmission sensors. Parts put in, but it DID NOT FIX the problem. New adjuster says I have a blown transmission! 2015 Mazda 3 with 38,000 miles. Unbelievable. Just past 5 year powertrain warranty so I'm stuck with paying for it. Even after 2 service adjusters and 2 mechanics said they have never seen a blown transmission on a vehicle like this. Sounds like a factory defect but they would not back their product.

    Adjuster was able to get Mazda corporate to split the cost for the transmission but I was still stuck with paying for all of the prior attempts that did not fix the problem. Bottom line, thousands of dollars and over a month without a car to fix a 2015 Mazda 3 BLOWN Automatic Transmission with 38,000 miles. "Safety technology that inspires confidence"..."not building anything less"... What a slogan!

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    Customer ServiceCoverageStaff

    Reviewed March 23, 2019

    "We have a strict warranty policy". Let me interpret what those depressing words mean. Mazda does not back their product. We have a Mazda 3, one year old with less than 3,000 miles on it. The buttons on the center console infotainment radio control module, got stuck so they would not pop up, it was strange because the ones that got stuck down were like 3 out of 5 of them but they were not adjacent. There was no abuse, there were no spills.

    We took it to the dealer fully expecting it to be covered under the 3 year 36,000 thousand mile warranty. The diagnostic evaluation was done by the service manager, not a mechanic, who took a picture of the module showing minimal amount of dust and dirt and straw, around the edges in the channel around the edge of the module. This is present in every car, it is certainly conditions of normal use.

    The service manager then, proudly, "sent the photo to the company" and the company said they would not cover it because the unit was subject to "outside influence", which I guess means, we actually used the car sometimes. We were quoted a price of 450 dollars to repair it. We of course were upset, but the service manager made sure to tell me that he had taken a picture of the (minimal) amount of normal usage dirt on his cell phone, I guess in case I got any funny idea of vacuuming it or something. Even if something did get into the module, to have such a part be so delicate would require, in my opinion, that customers be warned that any evidence of dirt ever getting into your car will void the warranty. (And if their parts are so delicate that is a reason not to buy a Mazda for sure).

    We were told by people to call the corporate regional service manager, we called the 800 number where they proudly told us that they have "a strict warranty policy", by which of course they mean, that they find every way possible to screw their customers. We got nowhere, except the regional corporate person told us to go to the next closest dealer who is 50 miles away, but that it would probably not help us because they already had "proof" of the "outside influences" (the 800 number person didn't have the picture). No more, never will we ever go near a Mazda dealer again, nor will be ever own one, even rent one. Zoom, zoom, zoom!

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    Coverage

    Reviewed Dec. 15, 2018

    Purchased a 2013 Mazda 3 at 25K miles with Certified Pre-Owned Warranty on last day Aug 2018. Headlight flicker found was in Tech Service Bulletin (TSB) with computer (PCM) update as fix. Mazda refused to cover it. Oil level was high with fuel into crankcase as in another TSB with PCM update fix. Mazda refused to cover it. Two other TSBs had PCM updates. Four PCM updates in the history! I paid $100 to update the PCM rather than risk headlight flicker and the damage from the fuel in the crankcase and the aggravation of two other TSB types of engine check lights from bad PCM operation. Mazda engineers must not be doing their QC properly and do not fix the PCM right with the first time the TSB comes out.

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    Reviewed Dec. 11, 2018

    I have a 2012 Mazda 3 with 58,000 miles. I purchased the vehicle brand new and have performed all required maintenance. I have to replace the entire transmission at a cost of $5,400 and Mazda has not offered any help on an obvious defect. Do not buy this car!!

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    Punctuality & Speed

    Reviewed Aug. 8, 2018

    The Mazda 3 drives great, it handles well, drives nice in rain or snow and it gets great gas mileage for its size. I have owned it for six months. I love the shape of it (it has a long, curvy front, and short rear), I love the Mazda "smile". Also, the way it drives is fun and accelerates quickly. The sound system could be improved and I would add a rear windshield wiper or slope the back window better. The back window is hard to see out of in the rain.

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    Reviewed Aug. 3, 2018

    My Mazda 3 has great gas mileage. Came with cheap tires that cupped after 20k miles. Handles very well and I haven't felt unsafe in the 3 years I've owned it. Handles okay during the winter. But what do you expect, it's not a Subaru. Tight suspension so you feel the road. Kinda bothersome on long trips, but really not that bad. The back window is hard to see out of during the rain. Poor runoff or needs a wiper? Not many vehicles beat it that are strictly gasoline users (i.e. not an electric or a hybrid vehicle). It has a nice sporty look but wasn't hard on my budget.

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    Reviewed Aug. 2, 2018

    I got the Mazda 3 brand new off the lot. It's been a reliable car and the dealership made all the maintenance convenient. I like the smooth drive and the car design. The trunk is very deep. Was great when I started my family. I could put my stroller back there and still had room for the groceries. However, I don't like the transmission control module being so close to the engine and was so far the only part I've had to replace. Also, I wish there was a little more head space. Nonetheless, it's been a great car overall.

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    Reviewed July 25, 2018

    Mazda 3 is a 6 speed and smooth drive. I bought it because it was rated high in the Consumer Reports magazine and I am very happy with it and the beautiful red color. I like everything from the camera to the GPS traffic system. But I would put a cd player in it as that is something I miss.

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    Reviewed July 24, 2018

    Mazda 3 gets really good gas mileage on the highway. I love the turning ability, the smooth ride, and it has a strong engine, and very roomy trunk space. Comfortable cabin space. I like the radio controls on the console, the Bluetooth is nice, I listen to Pandora radio, when I start my car it automatically connects. I chose this car because it was 3 on the Consumer Reports, on safety and durability. However, it seems to catch wind badly, or when I drive into a puddle of water it feels almost as though I've hit a net that is used to slow something down.

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    Price

    Reviewed June 26, 2018

    It was a very good experience with the Mazda 323. The style was very appropriate for my lifestyle, and I also liked the color very much. It had excellent fuel consumption and got a lot of miles to the gallon. It also was a stick shift, which I really enjoy driving. It had a lot of style. It was easy to repair, and didn't require a lot of repairs anyways. When I needed to do maintenance, it was always relatively inexpensive. It was absolutely perfect for me and my family. I really appreciated that car. It served me well. It had all of the amenities that we ever needed.

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    Reviewed May 4, 2018

    Have had this Mazda 3 almost four years and not one single problem. Looks very sleek. The only complaint I have is no Sirius radio. Had to purchase it myself.

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    Punctuality & Speed

    Reviewed Feb. 13, 2018

    First Mazda was a 2007 Mazda 6, drove it for 6 years and over 60,000 miles without a single issue, then traded it on a 2012 Mazda 3, now has over 70,000 miles, also not a single issue. Local dealership has been great except one minor hiccup early. Bought the Mazda 3 from the dealer here in my hometown who was running a "free oil changes for life" promotion which included sending mailers to everyone in town. I bought my car shortly after receiving this, and before it was due for the first oil change, the dealership sold to another owner who changed the name and refused to honor that deal. I feel like that's pretty shady.

    FYI I wanted to write this review because a lot of the reviews I'm reading here are blaming Mazda for things that aren't their fault. Previous owner of your used vehicle altered things and Mazda doesn't want to repair it under warranty? I wouldn't either. Airbag went off in an accident and burned you? That's what they do, beats slamming your head on the steering wheel. Exploding glass isn't fun, but it's also not a Mazda issue. Google it, it happens in a lot of brands.

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    Coverage

    Reviewed Jan. 20, 2018

    When I purchase my Mazda 3 in 2013 I paid an extra 1500 for rust and extended warranty that was sold has bumper to bumper. This warranty was also under Mazda Canada not a third party. When I took car into not one but 2 locations both told me the noise which is failed motor and transmission mounts are not covered. Contact with Mazda Canada resulted in arrogant and no responses. After research on web this is a known issue and having been treated like this leads me to say this Manufacturer does not deserve the support from customers for what seemed to be a great car only to find out they really are a cheap low end cars with little durability.

    Other issues include electrical from failed alternator to premature rusting. I wish there was a lower than 1 star rating. Mazda is also a typical Japanese company where they will not accept responsibility for failures based on poor engineering. The culture shuns them from admitting they made a mistake to save face. To back up my comments just do a Google search on Mazda motor mounts, electrical, rust problems or complaints. Wish I had done this before buying their product.

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    Reviewed Sept. 10, 2017

    On the 31st of August 2017 I was driving my 2006 Mazda 3 sp23. My 14 year old son was sitting in the front passenger side and my 12 year old daughter was sitting in the back seat behind the front passenger. We all had our seat belts on. It was around 5.30pm and I was stuck in traffic and the sun was setting so it was difficult to see. The 4 wheel drive in front of me slammed her brakes suddenly hitting the car in front of her and then my car hit her's. The air bags in my car went off. My son was ok but I now suffer from severe burns to my right wrist and my left index finger. Is this supposed to happen when the air bags go off or were my air bags faulty. I thought that the air bags are there to protect us not to cause us pain.

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    Reliability

    Reviewed May 16, 2017

    Purchased a BRAND NEW 2016 Mazda 3 in August 2016 from Peruzzi Mazda in Fairless Hills, PA. $23,000.00 price tag. December 2016 blower motor had to be replaced. January 2017 the touchscreen console stopped working completely after taking the car through a car wash. Was unable to operate the radio, GPS etc. May 2017 water entered into the passenger side and soaked the passenger side carpets. Water continued to drip underneath the passenger side dashboard for 2 days. Mazda service found 2 HOLES IN THE FIREWALL SEAL which were allowing water to enter the vehicle. Conclusion: a defective vehicle which should be replaced.

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    Customer ServiceContract & TermsPriceStaffReliability

    Reviewed Jan. 27, 2017

    I had got a brand new mazda 3, 2013 model. I have had the car three years and done now 37000 ks on it. It was only into a month of having it the engine on start up first thing in the morning would violently shake to the point I thought the car would fall apart. I rang the dealer who said bring it in for them to check over, they told me it was because the oil in it was fat and cold oil and when the engine would warm up it will go away, which it did. It does this every morning on start up, sometimes it is violent sometimes it will shake and vibrate then calm down. At 20000 ks after I took it in for its second service to which the services are capped at a ridiculous price of 315.00 dollars charged me roughly around 370.00 dollars because the dealer had said the price of oil went up. So capped in a contract doesn't count obviously.

    After the 20000 ks service the engine light appeared, I took it back to the dealer who said it would cost me anywhere from $1000.00 to $ 4000,00 to fix it, I asked "why would I have to pay for it?" He said I got bad petrol in it, I asked him what was the error code, he said he didn't know, so I asked him to go get it for me, he said they never got an error code because nothing showed up on the computer!!! But told me it would cost me X amount of Dollars to fix it!

    They reset the computer and told me next time it comes up to bring it in and see what it says, the engine light came back up so I took elsewhere to get a reading, it showed misfire in cylinder no2, I took it back to the dealer, all they did was change things around in the motor, reset the computer again. Engine light comes back up I took it to the same place as before and it showed misfire cylinder no4, I took it back into the dealer as a rattle in the driver side window started to appear and to get this cylinder no4 fixed. I left the car there for the day only to return to find they did absolutely nothing to it.

    The service manager said they would fix it on next service and would most likely have to pay for everything that was wrong with it, needless to say I never took it back. I notified Mazda of the trouble I seemed to be having with the dealers and their warranties but to no avail. However I have spent a little under $700.00 to fix it now, a new coil, new spark plugs and a new battery that should have been fixed at 20000 ks. Needless to say it didn't fix the problem. I have written to Mazda, yet again but have not heard a response as yet.

    No one, nor would Mazda employees or the manager ever deal with a car nor pay way over 20000 for a car that has nothing but trouble with it, so why is this happening to the ones that are buying their cars that are defective and in my opinion dangerous, computers have been known to just stop to which the last mechanic thought that what is wrong with my car. We definitely need a class A action. Whatever happened to integrity and morals!

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed May 9, 2016

    I will start off saying that I purchased a 2013 Mazda 3 in October 2013. Loved the car...no problems. Salesperson at time of sale was great. However, the constant after sale phone calls from Chapman Mazda in Phoenix, AZ were annoying. No need to call your customer once a week, literally once a week, for a year after the sale. Told Chapman at least a dozen times that they could stop calling so much. Back in February, I traded in the 3 for a 6; need something bigger. Again...I LOVE the car. I had moved quite a ways away from where I had purchased the 3 in 2013 so I used a dealership that was closer (Cardinaleway Mazda in Mesa, AZ) when I purchased the 2016 6 in February 2016; the salesperson was great to deal with. The after sale customer service has been completely opposite. Was promised to get a call in about a week to see if I had any problems or questions about my 6...have not received a call yet. Oh well!

    I guess there is no happy medium...feast or famine. Now let us get to my main issue. I have been trying to get the refund for the remaining insurance and the maintenance contract that I had on my 3. Followed the instructions from CardinaleWay to take my odometer disclosure for the 3 to the previous dealership. Went to Chapman Mazda. The finance person there was so rude and seemed disinterested. However, he did take my information. I knew it would take about 6 - 8 weeks to be processed. So I waited. Finally, mid-April, I contacted Chapman via phone. Another finance person said that they needed the "payoff letter" from lien holder (Was never told this before.). So I called the lender; was told the car had been paid off by the CardinaleWay Mazda and the letter was sent to them. Emailed and called CardinaleWay 13 times before I was told they did not know what a "payoff letter" was and that the lender should have sent something to me.

    They told me to call the lien holder. Called the lender again and was told again that a letter was sent to the dealership. Called CardinaleWay again and the finance person said, "Oh??? Do you mean the lien release?" Ugh!!! As a consumer, I really try to be/stay informed about things, but I AM NOT a finance wiz at a car dealership. I do not know all the terms/lingo. However, you would think that what I was trying do was something no one has ever attempted before. So frustrated with Mazda...at two dealerships. Love my car, but might think twice about Mazda when I am really to purchase again. Mazda after the sale STINKS!!!

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    Reviewed Sept. 4, 2015

    My 2012 Mazda 3 has gone through two batteries in 3 years, the last lasted 8 months. The dealer says everything checks out okay on the electrical and charging systems. What gives?

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    Coverage

    Reviewed Aug. 28, 2015

    I was driving my 2010 Mazda 3 (75,000 miles) south on Interstate 95 on completely smooth road, and without warning all three Drivers side Airbags deployed spontaneously. After immediately contacting Mazda corporate about the problem, they referred me to my insurance company stating that my airbags are not involved in the Takata airbag recall, and my warranty no longer covers failed parts. The insurance company, of course, would not recognize it as an accident, as it was not, referred me back to Mazda. I then dropped my car off at Mazda to be inspected as to why the airbags spontaneously deployed. After one week Fairway Mazda of Savannah, Georgia informed me that it was inspected by a Mazda engineer and that he found damage to a front-right rocker-arm and to the front plastic Fascia, which he labeled impact damage. Mazda stated that they will not accept any liability for the event and to contact my insurance company.

    I'm furious... obviously neither of these minor dings would have caused all of the airbags to deploy on the opposite, drivers side of the vehicle. Nor did any of those dings occur on the day I almost flew off Interstate 95 at over 70mph with my two children in the car. But, nevertheless, Mazda is pushing me back off to the insurance company. I need to know why they spontaneously deployed. Mazda wants $3,200 to fix the problem... Wow!!! I again called Mazda Customer Service to see who I could talk to about the inspection. My attempts were in vain, as again, they stated that they don't get into the technical aspects of the findings, and they don't know who they could put in contact who could, and that I should contact my insurance company.

    So much for accepting responsibility for a problem with one of their vehicles that they know was not caused by impact or a collision. I just hope this doesn't happen to anyone else!!! My last two new cars were Mazdas... I guess loyalty isn't a two-way street with Mazda. Airbags should never spontaneously deploy, no matter what the mileage is.

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    Mazda 3 Company Information

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    Mazda 3
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    www.mazdausa.com