Jeep Wrangler Reviews

Just a bunch of nonsense over the phone about how it will be fixed, nonsense, after 2 months still no further progress. Totally dissatisfied! I wish I could rate my satisfaction at a ZERO! I previously owned a 2006 Wrangler and my dad has owned multiple Jeep Rubicons, a Liberty and a Wrangler, not to mention a 1947 Willys, and other older Jeeps. Both of us are considering never buying another Chrysler product after this experience. I am very unhappy!

Last night, Thursday, I picked up the Jeep and drove home. Just now, I get in the Wrangler and not even a mile from my house the transmission light turns on! This is totally unacceptable for a new vehicle, let alone one with a sticker price of $42k. Even if they bring it back and "fix" it, I cannot trust this vehicle to drive out of town. What if I was on the highway and it just shut down? This is not only frustrating but extremely unsafe and truly putting lives at danger. I owned a 2001 Cherokee prior to this, and I'm in shock that the quality of Jeep has plummeted like this.

My confidence in Jeep products are very low at this point based on how I’ve been treated and how they regard their product. I actually chose the Jeep over a reliable 4Runner. It was a very expensive mistake on my part. Hopefully it lasts long enough for the duration of my loan. I’m not sure it will. Don’t buy a Jeep product unless you have an endless supply of money, time, and patience. I’ll post an update when something else breaks.

Then she starts with an obsession-with a low ticking noise. My Jeep was running great. My husband tells her, "Let’s not lose focus we know." She checks her handheld computer and states, "Oh you don’t have warranty." I told her I just purchased an extended warranty and she looked at it and say, "Oh it’s Assurant. I have dealt with them all the time. I will call them and gets the ticking noise and abs light covered under warranty."

I left the vehicle and she calls me back later that afternoon to say, "I spoke to warranty and they say you will have to pay $400.00 to look at the engine," but not to worry, that I won’t have to pay for that. She is sure it would be under the warranty. She then calls me back and say, "Well the warranty would not cover the engine because they feel it’s preexisting," and I asked what about the abs light. She say, "Oh that’s not covered because they didn’t see the abs light on and they feel it’s preexisting as well." I told her just put my car back together and I’ll be there to pick it up and take it somewhere else. She calls back a short time and states, "Oh I’m just calling to tell you that if you want your car put back together you will have to pay an additional 400.00 to get the car put back together." I asked to speak to her supervisor and I spoke with Justin who adjusted the price and charged me $426.00 for them to look at the engine.

Four days later when they were complete I picked up my Jeep Wrangler just to stall out in the highway. I could have died this day as I was traveling at 55mph but GOD was with me. With very hard maneuver I was able to pull to the side of the road and not get hit from the rear. I called the dealership and told them what just happen and I was getting it towed back to them. My first thought is they were upset about not getting the engine work that they didn’t put things back in place as they should have. Or forgot to put oil back in the engine and it locked. But I’m not mechanic. I could smell fumes from burnt oil that came from the hood of the car.

I had the vehicle towed back to the dealership and now after they diagnosed it they come back and say it was a starter that went bad. They wanted to get a starter and Justin called me back a few days later to say that the car still won’t start after they placed the starter in it. So they are still working on the vehicle to see what occurred. He did provided a rental and said they will work on it and let me know what happen. A few days later he calls me back and say, "Well we are going to replace the engine on a goodwill," and to bring back the rental and get one of their vehicles until the engine comes in and is replaced. I would have to pay another $500.00 for a warranty and they will cover the rest.

The warranty covers 5 years /100,000 miles I was told and if anything goes wrong I can take it to any Jeep dealership. I had to pay for a starter which he say before was not the problem and the warranty. Now I’m up to $1078.00 for a warranty, starter and for the diagnose of ticking noise and my abs light was never repaired. That was the reason for going there from the start.

I picked up my Jeep after almost a month and I leave the dealership to experience the vehicle smoking from the hood and fumes of burning oil. I called them back again and Julie stated that the smoke is from burn off period which should go away in a couple of days driving it. I then took my Jeep to Firestone which is on the MacDill AFB military base and the mechanic stated it is an oil leak from the gaskets. He say that doesn’t look like burn off oil. He just looked down where the smoke was coming from and he states, "I see the drip on the manifold cover."

I then called Justin to explain to him our finding and he suggested I give him the mechanic's name and number that he wants to talk to him. He doesn’t know what he’s talking about. He then calls the Firestone and the mechanic tells him, "I believe it’s a leak not a burn off period." So Justin calls me back and states he wasn’t for sure that it was a leak as he did not take the motor apart. He suggested we drive the vehicle for a couple of days and if it’s still smoking bring it back. My husband told him maybe we should just take it to another dealership and he said, "No. Bring it here." My husband told him, "We just don’t trust you anymore."

I drove the vehicle for another 4 hours and it’s started smoking so much into the vehicle as well while I had my grand babies in the vehicle. I then took it to Central Orlando Jeep dealership and he states, "We can’t look at it because it’s a goodwill warranty from Chrysler." Now there’s a check engine light on and smoke still coming from the hood. I don’t trust taking my vehicle to Jim Browne Jeep and Chrysler. I’m looking to get rid of the Jeep at this point. The ticking noise is back. Not knowing the condition of my vehicle. I do not feel safe driving this new 2016 Jeep as it smokes in the engine area and ticking noise is back.

I took the vehicle back to Jim Browne dealership and they worked on the engine again and after a month they called to tell me the vehicle is ready. I took possession on August 1, 2018 and explained that I was traveling out of state and I want to make sure this Jeep will make it. Justin assured me the engine is fine and it will make it to NJ and back with no issues. In September 2018 as we were driving back from a cruise in South Carolina the Jeep breaks down again. I had it towed now to Hendrick Chrysler Jeep dealership in North Carolina and the service manager say it’s the engine that failed and they would have to look into it further and order parts and talk to someone in the dealership in Tampa as they appeared to not have tightened some part in the engine which caused it to damage the engine. It appears that something in the engine was not tightened and the oil started to leak in the engine again.

The dealership took possession of the Jeep and stated they would have to wait for parts to come in from the warehouse. I was given a rental for a month and they were completed September 24th and I took possession of the vehicle. Some more major work was done to the engine. On December 7, 2018 took my Jeep to Central Florida Chrysler dealership for an oil change and was advised that there appear to be an oil leak from the engine again. A further diagnostic should be conducted but that they don’t have the professionals for this type of work. What am I to do now. I have had the worst experience with this Jeep and this engine. I need some type of resolution. If my issues are not resolved you give me no alternative then to file a complaint with the State Attorney General and will report you to the Better Business Bureau.

I have also had the seals replaced in the freedom top twice and also on the door driver side. I have never taken the doors off many many leaks. I'm also having problems with my radio. It literally just shuts off and reboots itself. Took it to the dealership to see if they can fix it. The only thing they told me was, "There's nothing we can do for it except for put about $1,800 into a radio." It is touch screen has navigation but still $1,800 for a radio.

I've also had issues with some wires touching and literally driving down the road have no gas pedal. I was traveling a highway and I could not hit the gas pedal to get out of the way. I was lucky enough to be able to pull over and then I could not start the Jeep. After that had to have it towed to the dealership and of course it was not under warranty anymore because I could not afford to buy the extended warranty and I had to pay out of the pocket. This is my first Jeep that I ever bought and I'm telling you up in three and a half years having the issues that I have had I swear I'll probably never go back and buy any type of Jeep Chrysler Dodge any type of Mopar product. Very very very unhappy with it.

Selling dealer GM would not talk to me. JEEP CC was supposed to contact me in 48hrs. It was over 2 weeks when he finally called, I told him I had traded out of Jeep, as I was tired of making $550 payments on something that was not dependable. Now this all transpired in 16 month timeframe with less than 7000 miles. SO as far as I can tell The Lemon Law is useless to the consumer, basically Lemon Law is a JOKE!!

They had the vehicle for 7 days which placed it out of service. On July 15 I had completed washing the vehicle and decided to inspect the frame of the vehicle. On the JL Wrangler forums it had been noted by several other JL owners that the steel frame of the vehicle was rusting around the welds and paint on the frame is flaking off. I checked under my vehicle and found advanced rust around the welds in key areas and that rust is starting at most of the major weld points due to poor welding from the manufacturing process. I am not the only one. This is a well documented issue for several Jeep owners. We have also filed complaints with the NHTSA for this issue as one person while driving with his family had a catastrophic structural failure of the vehicle.

On July 20 while driving the Jeep the same electrical issues started again and the message about Stop Immediately and pull over as the Jeep will shutdown soon will happen. Not more than a few seconds later the Jeep started going crazy it lost all power. I almost wrecked. Fiat Chrysler the owners of Jeep have had very poor customer service and have not given my complaints any serious consideration. Jeep has been horrible through this whole experience. I have requested numerous times to have this vehicle returned under the lemon law but they are being obstinant about the entire situation. By far one of the worst vehicles I have ever owned and I am severely disappointed in Jeep AKA Fiat Chrysler.

They checked with Jeep and they said, "nope not covered." I talked with Jeep Headquarters. They said the same thing. The main guy at Jeep checked to see if he could get a crank and found there was none in the U.S.A. and no aftermarket. He said they would have to replace the complete engine at a cost of 5600 dollars. I talked with Jeep Headquarters again to see if they would help with the cost, again nope. This is my daily driver back and forth to work. Never been out four wheeling. They could tell it's been taken care of. I have had 3 Jeep Wanglers in my life with not one problem just normal wear and tear. I had a new engine put in by another company for 4800. This is the last jeep for me.

Jeep service has done nothing but argue with me get defensive. My first trip to Jeep service ended with the jeep not starting upon pick-up due to their negligence, the second trip to Jeep service ended after they had my vehicle for 5 full days, after being told they would call me - I finally showed up to check on it, and they hadn't touched it since the first day it was there! And since jeep cannot duplicate this independent acceleration, they tell me that nothing is wrong with it. The customer service I've received is disgraceful. The fact that they know that this is happening, and they are ignoring it - gross and negligent!

Tire pressure light has never properly worked. Back leather seat spontaneously ripped about 10 inches (no kids, never used the back seat). Driver side visor mirror fell off while driving, again another possible accident. Rear door automatic lock makes loud noises and won't lock. Hard top has chipped edge that I did not notice when purchasing. I notified dealership almost every time, they never fixed as promised. Center counsel compartment has always been wobbly and loose. License plate holder cheap and broken, I can go on.

I have had my Jeep in the dealership service department for full days at a time so many I can't even count. I have an entire file cabinet dedicated to Jeep problems. Many times would pick it up from dealership with nothing having been done due to lack of parts or knowledge. I was directed to Chrysler corporate and was really happy working with an agent named Holly. She offered me an owner's maintenance policy with free oil changes and extended warranty in case any additional problems occurred.

Went to use my warranty at the dealership because go figure more problems and she did not document the promises. I tried straightening it out with corporate and they are unhelpful, rude and don't care about their loyal customers. If an employee does not do their job the customer should not know or have to deal with it. Very unprofessional!!! I am extremely disappointed! Owning a Wrangler had been my dream, now it's my nightmare!

Battery failed, wiper motor stopped working, and now a mold condition has taken over entire vehicle. As a former 911 responder I advised that I cannot drive vehicle with mold as a result of respiratory disease. I complained about roof and was told twice that they couldn't duplicate leak in spite of 2" water on floor boards. After months of dealing with leak - once vehicle 3 mos warranty expired they miraculously found leak. Dealer misrepresented this vehicle from the start. They replaced heads weeks before they sold this vehicle to me - coupled with the many repairs required in 6 months I've owned the vehicle indicates to me that Hendricks Jeep doesn't care about consumers. The vehicle has spent 32 at dealership in 6 months and I've wasted countless days back and forth to no avail. This vehicle had been a headache since purchase and I will never buy another jeep again. Hendrick I. Concord is a disgrace.

A month later the motor didn't start. I went back full of water again and they kept the jeep for a whole day to tell me they can't duplicate the problem and after many visits and going to different dealers I got the same answer: problem never fixed and by the opinion of the same mechanics I got a lemon. After my long agony I talked with a few lawyers and unfortunately I was two weeks late to qualify, the fact that made Chrysler very happy to tell me, "Good luck," hanging up on me, and of course more problems were on the road (one quarter of oil extra every 700 miles, transmission stick disconnected multiple times, front suspension vibration for defective tires, door lock problems all the time, alarm system doesn't work). These malfunctions were never fixed. In conclusion I never recommend jeep. These are a real POS products.

Took the Jeep in 3 times over a month period, each time Jeep service said the car is fixed. I get it back, drive out the driveway and the light returns! Jeep service didn't give us any reports/receipts for these trips so I requested them all, they ended up giving me the entire history of reports on every time it went to the workshop, starting 1 month before I bought it. That's when I found out the oil pressure switch had been recalled. The salesman of course failed to mention this.. Jeep service along with Jeep Australia refused to fix the car under warranty, stating I had taken the Jeep Wrangler offroading and water had 'draw into' the engine. The service manager relentlessly accused me of submerging 'the entire car,' I told them from the start that I had done some beginner offroading but not gone in anything deeper than a 10cm puddle on an unsealed road!

Roof still not fixed, I find out from an independent mechanic that the leaky roof is a factory fault that cannot be fixed, all that can be done is give me a replacement. I ask Jeep service why the roof isn't fixed, they said I didn't tell them to inspect it this time, but I sure as sugar did, and have 2 witnesses. Jeep service said the only thing that can be done is replace the engine at a cost of $30,000.00 to me. I told them if I had submerged the engine give me proof, they show me pathetic photos of muddy water splashed on the exterior of the engine.

I ask them to give me actual evidence of 'water entering the engine,' they said they won't dismantle the engine until I agree to pay for the job as a retail dismantle, costing $1500, to be payable if they find the problem not to be a factory fault. By this point I am completely frustrated and have no faith in their work. I get the Jeep towed to an independent mechanic, who (after having the jeep for 1 morning) tells me the problem is the oil pressure not being sufficient enough to keep tension on the timing chain.. Also that there is no way there is water in the engine, as it starts and runs fine.

Jeep Australia, the dealer and the service centre received calls from my mechanic, he received slanderous comments against me, saying I was rude and nasty, and that I wanted to get rid of the Jeep from the inception. Also that they had shown me a sample of water in the oil, which they most certainly did NOT! By the time the Jeep had its engine troubles I had already spent $10,000.00 on upgrades. I absolutely love that Jeep and have never asked for a refund.

Looking through at the reports I received from Jeep service, the second time I brought the jeep in they had changed the oil pump and performed an engine flush. This seemed to clear the engine codes but caused a new one! P06DD - engine oil pressure stuck low, so this whole time they have been trying to cover their **, and trying to get me to pay for a malfunction THEY'VE caused! Don't get me wrong - I loved that jeep, and it performed very well, but as soon as Jeep service got their incompetent hands on it, and Jeep Australia got involved, the car was ruined. I'm sorry I bought a jeep.

There's got to be a law about this. I will never buy a jeep again from this dealership or Jeep. They are overrated and for being such a rugged truck jeep claims maybe they should go back to the drawing board, get their engineers to look at their mistakes, and fix them. I should've stayed European. I went American because I wanted it to be made in the US. I wonder why people go to the European to buy their cars BMW Porsche... I should've stayed with European cars!

We need to replace the computer a second time. When your car won't start, disconnect the battery from the cables, then reconnect them, and it should start. We need to replace the computer a 3rd time. Don't use the cigarette lighter in your jeep to charge your phone, we think it's causing the computer to short out. We think you have a lemon trade it in. Sooooooo that's what I did. I traded it in with only 15000 miles.

We bought a New 2009 4 door RHD Jeep Wrangler. This jeep started having the exact same problems with the electronics as the 06. In and out of the shop for repairs that never seemed to work. I was forced to traded this one in on a 2012 Wrangler because they told me it had a new engine that would have better gas millage. I told them I didn't care about the mileage, I WANTED A JEEP I COULD COUNT ON TO RUN PROPERLY FOR MORE THAN ON YEAR!!! I need to know if the jeep engineers got the electronics fixed. They said they had.

So I now own a 3rd jeep, a 2012 Wrangler. # in 6 years. They don't last even 2 years. I had a few minor issues with this 2012 jeep in the beginning, then at 45000 all hell seems to have broken loose. Head gaskets needed replaced, cylinder head needed replaced, cruise control went out and took 3 tries to fix. The oil switch went out the day after the cylinder head was replaced.

FYI: All these problems happened in less than 6 weeks. The oil switch in all of these jeeps are faulty and fail according to the person I bought the switch from. He said they keep 25 in stock at all times because jeep owners are always needing them. WHY ISN'T THERE A RECALL ON THIS PART??? All this has happened in less than 6 weeks. I see the writing on the wall. 3 lemons in a row. If I could find another company who makes RHD SUV's, {I need a Right hand drive for my job} I would trade it in today and NEVER BUY ANOTHER JEEP VEHICLE IN MY LIFE.

I don't blame the mechanics for the problems with these vehicles. Jeep makes a very poor product right from the factory and the mechanics are stuck dealing with the fall out from angry customers. I want to tell everyone who reads this to avoid buying jeeps. They are a very poorly made vehicle and are now ranked at the bottom in customer satisfaction. Your money would be better spent and any other car or truck made any where in the world. DON"T BUY JEEPS! I don't think these vehicles deserve even 1 star, so I'm giving it "0" stars

Two weeks with customer service who refers me to Catlin Jeep in Jenkintown Pa. Nice dealer great service. They would love to help me but the door hinges are stripped and need to be ordered in. Another service appointment a week later and the door, no difference. Again, the Service manager states that he is not sure what the problem is and if I can't live with it, maybe we can change the weather stripping. I'm starting to think I should have gotten the Land Rover. Where is the customer service?

After almost two years contacted jeep customer service. Their words: your concern is very important to us. But I tried calling with file number but I did not get extension number. After all this I sold it with full warranty, plus gold extended warranty for $1555.00 to full 100,000 km coverage since I did not need full extended gold warranty. I asked for a refund since I took a financial beating on trading off - my headache. Their words: our customer concern is very important - but! So...my experience with Chrysler jeep - never again! (I owned 2 jeeps wranglers.)

I am completely fed up with this issue. Jeep needs to address it and either reduce the angel of the windshields or develop a more durable, crack resistant windshield. When I lived back east I never had trouble with cracks-- lots of chips but no cracks. I have to get a new windshields about every 2-3 months now-- it's completely unacceptable! I have full glass coverage but now because of how frequent it is I get hassled by my insurance company and they insist on inspecting my crack before fixing it. I have to take off work or waste an evening at home waiting for them to show up to fix my windshield.

This is a defect in my book. Any other part that broke this often from NORMAL use would be a defect. We need bulletproof glass windshields in AZ, I am serious. The insurance company has paid for 6 windshields this year and I am betting today when I leave work I will have a new crack so it will be 7 windshields. The cost of a bulletproof windshield would be cheaper in the long run. Look, I love Jeep Wranglers and as I said I have owned 5 but this windshield thing is making me want to buy something else next time.

The following winter came and went, and along with spring, the small orange rust spots were back in full force. The dealer had me bring it back in again, and took photos, and indicated they had never seen anything like it. They requested that I take it over to the auto body for review. Prior to heading over there, I showed the same spots, on another Jeep, in the service parking lot, to my service rep. Off to the auto body they sent it, to be reviewed by the auto body manager. He too had no reason for the spots. .

After waiting for many weeks, I finally had to reach out to them, to find out what the story was, and how they would fix the issue. I was met with the response that Chrysler is declining to fix it, based on the fact it is not a defect. I am not sure anyone wants to drive a $44,000.00 White Wrangler, with hundreds or thousands of rust spots on it. Nor should anybody be expected to believe it is not a defect in some way, shape, or form, in regards to the product itself.

I called Chrysler and was greeted with similar response from the customer service folks there. Except they claimed the Dealer is the one declining the repairs, and responsibility. It became a finger pointing exercise, between the two groups, both telling me that I am out of luck, and they will do nothing more to resolve the issue. I will add the Case manager at Chrysler, along with the others at Chrysler are well trained, to happily thank you for being a member of the Jeep family. But, we won't fix your issue.

All requests for contact information for the regional manager were declined, as well as the request for a copy of the recorded conversations; where the Case's manager told me that she is only the messenger, and not an expert, at the start of the call. Only to follow up comments later on in the call, telling me how it can't be from the front brake pads, as there would be other symptoms. It seems that one can indeed be an expert, when trying to convince someone of the reasons why they won't fix a problem. She sure was a happy Jeep family member though, and happily thanked me for being one too. After many calls, to different departments, as well as emails and website submissions, I have got nowhere. Now I am stuck with a very expensive option of having the vehicle treated every year, at my expense, in order to not have these rust spots on my paint.

The next time it happened, I drove it all the way to the dealership and showed them the light and let them drive it while it was on. They kept my Jeep for a couple of days and then came back to tell me that I was having this problem because I put my foot on the brake and the gas at the same time. Odd. I never do that yet it happens multiple times a day. Even odder, it happens to everyone that's ever driven my car. We're all just a bunch of idiots putting our foot on the brake and gas at the same time. I've given up. I now drive in anticipation of the light/power loss and sometimes I'll turn the car off, then back on only to have it happen 2 minutes later. For those of you that are having this same problem, it only gets worse.

I have AAA, so I called and the service sent someone to jump my car. My battery was a little low, but after the service man jumped the car, it still wouldn't start. I am a community leader and had several important events to attend that day as well as on Monday. I ended up spending almost $40 to get to church and then bummed a ride home. My sister brought over my spare key, because I thought the security chip in my key might have gotten demagnetized some way. As it turns out, the spare key didn't work either.

I had an hour before my next event and I needed to get groceries. The person who gave me a ride home also took me to the grocery store. I spent the rest of the day, bumming rides to each of my events. The next day (MLK Day), I was supposed to be at work hosting three volunteer projects at my nonprofit organization. Instead, I had my car towed to the dealership where they had to run a diagnostic check to find the problem with my car. As it turns out, all that was needed was a software update. However, the service department also found two additional issues with my car. But, because I had to pay for the diagnostic, I was not able to afford the other more serious issues with my car which were brake and battery-related.

I understand that the dealership had to charge me for the diagnostic because they did not know until they ran it what was wrong with my car. I'm upset that Jeep did not send me a notice to let me know that this could happen. I feel that Jeep owes me a reimbursement or a credit for the diagnostic check. When I called Customer Service, the rep and her supervisor, both stated that Jeep would not compensate me for either my inconvenience or their lack of notification even though I have been a loyal Jeep owner since 1991. I think this is wrong and anything that can be done to help me, I want done. Thanks!

I was completely shocked by what had happened, and thought that the best thing to do would be to back off the wall a little, park the car and go into the house to phone for help. I put the jeep into reverse, and it again revved suddenly and shot backwards at a high rate of speed. It shot back about 30 feet, running down a rocky embankment in front of our house, taking out two mesquite trees, and slamming into a concrete structure holding our mailbox.

The mailbox structure was shattered, and in the house, the wall that was hit was knocked inward. Pictures and lamps inside the house were knocked over. I sustained chest injuries and whiplash. My doctor was surprised that the airbag had not deployed.

So, I took it back. They changed the rotors - that didn't work. They changed the steering dampers and that worked. So, the first 2 weeks after buying it, I couldn't even drive it. I had to get a hold of the BBB twice because they started to refuse fixing anything anymore. So, like 2 months ago, I took it in because it had a ticking noise that would go away when I push down the clutch. I took it to Jeep dealership. They said clutch is going and your 4x4 drive shaft needs to be replaced; it will be $1600 to fix everything.

I'm disabled and fighting cancer. I couldn't afford it. So, I had them fix the drive shaft, a 200 dollar deductible and 100 dollars to take top off clutch and examine, lol. So, I took it somewhere else for half the price to fix the clutch and slave cylinder another 800 dollars. Now it's a squeaking piece of **. I took it back to the place that did the clutch. He said, "There is so much metal in the inside of the transmission that everything is wobbling inside transmission; I can't do anything it's not the clutch." Now, I'm stuck with a piece of crap that I'm afraid to bring back to dealership and spend more money I don't have. I am not a happy camper. How can you people sell these cars to people? I thought they were supposed to be solid vehicles. I've had nothing but issues. I don't know what to do.

I contacted the two Jeep dealerships in Amarillo and they both told me straight no on any warranty, even without seeing the Jeep. Texas Dodge told me it was in an accident or I was on dry pavement, and with 19 inches of snow, there was not any dry pavement. I paid for a guy to tow my Jeep to the Texas Dodge dealership so they could look at the damage on Wednesday, February 27, 2013. Allen in the service department called me and told me it was not a part failure and I needed to claim it on my insurance. No warranty would cover it. I called the customer service phone number and all they would do is tell me "We back our dealerships with their decisions." I have pictures and video of the incident and it shows the front tires were spinning freely and not in any bind, so it had to be a part failure somewhere. If this is as good as the Rubicon is, quit advertising them as off road vehicles.

The following day (Saturday), I took the Wrangler to the Chrysler/Jeep dealership in Nelspruit, who informed me that they are not supposed to work on my car because of the contract between Chrysler/Jeep and Mercedes being terminated. Eventually, two technicians came out to the garage and put the car on their monitor system, but could not find anything wrong. They advised me to drive back to Johannesburg and that nothing would happen and that the brakes would not fail. And so we did; what an experience again on the highway after a long weekend! Eventually, the car was fixed by Fourways Chrysler/Jeep after they (by luck) found out that there was a one-way valve in the brake system that did not work properly, so the hydraulic system could not operate properly.

Last weekend, my wife and I went hiking near Bela Bela (Warmbaths) in the "Waterberg" (Water Mountains). As I left the tar road, the Wrangler came to a stand-still with a hell of a clapping noise. The propshaft broke off! A Wrangler Sahara, an off-road vehicle! On an ordinary dirt road (with the normal rocky sections and corrugations on which you normally don't drive more than 60-70 kilometers an hour)! What a wonderful car! Fortunately, my wife was transported by friends who came past to the hiking camp. I had to wait at the car for four hours in the dark (in the veld) before a truck turned up to carry the Wrangler to Pretoria.

The arrangements by Jeep to send out a "courtesy vehicle" never realized. The friendly Jeep people of the Constantia branch did a great job to lend me a car in the meantime while they are "still deciding whether my car must be replaced or not." Well, when I read the comments on this site, I just realized that that would never happen. But, I can tell you, I have lost complete trust in "my" Jeep Wrangler Sahara, 5,000 kilometers "old". What a Jeep experience. I am going to take this further!

They said that they would need to call the Chrysler manufacturer to see if they could walk them through any possible repair it may need. At that point, I let them shuttle me back to my RV in Daggett. Note: I had been staying at the RV Park in Daggett while being on location working on a project at Fort Irwin Military Training Center for my company. Anyway, I waited for them to call me back to let me know the status of my Jeep. When I hadn't heard from them by 5PM, I called them. I asked them if they got my Jeep running and they said no, that it could take a week to get a response back from Chrysler. I said no and told them I wanted it towed out of there and taken to another mechanic's shop. I informed them that I needed my Jeep to get to and from work and that I was from out of town and lived in Vacaville, but was working down at Fort Irwin Military Training Center. Their reply was to tell me no, that it would be my responsibility to arrange that.

I managed to locate a competent mechanic. The name of this company is The Car Doctor. The mechanic is Timothy **, 760-694-7633. On 8/16/12, I met Mr. ** at Soutars at 10:00AM. We found that the Jeep battery was completely dead and not only would the battery not turn over, it didn't even make a clicking sound. Mr. ** said he would charge the battery and see what he could do from that point. We towed the jeep to Mr. **'s shop and I told him that Soutars charged me $908.08 for a fuel pump and the Jeep still wouldn't run. At that point, I left and returned back to the RV. Thirty minutes later, Mr. ** called me to tell me the Jeep was running and informed me that the problem was the coil. Mr. ** told me he would get me a new coil and have the Jeep back to me within one hour. While Mr. ** was looking at the Jeep, it was discovered that Souters never did change out my fuel pump.

Even though I was charged for a fuel pump and labor, the work had not been done. He told me that I still have the original fuel pump in the jeep. He stated this on my receipt. Mr. ** also informed me that Soutars burned out my battery as well. Mr. ** charged my battery and delivered my Jeep back to me one hour later. My cost for the coil was $32.31 and $105.69 for labor. I immediately called Soutars and asked for my old fuel pump. Their reply was no, that due to a core charge, they had already sent it back. I was unable to retrieve my old parts. On 8/20/12, I got the Jeep back home to Vacaville and immediately took it to my mechanic there: Vaca Valley Auto Care, 1130 E. Monte Vista Ave., Vacaville, CA 95688, 707-446-7664. I had them look at it and they informed me that my battery and alternator were both fried. They were both replaced at a cost of $527.94.

I believe I am being ripped off by Soutars and for the cost of a fuel pump that was never replaced, as well as labor and subsequent damages to the battery and alternator which occurred due to their negligence. As a result, I would like to be reimbursed for the charges totaling $1,436.02.

So, I took it to Las Vegas, 100 miles away, with the print out from the independent in town that points to the PCM as the problem. It had the false codes from his scanner on it. I presented this to the service writer at Chapman and he told me they were transmission codes and not the PCM. I got a call from them a few days later saying that they needed to tear the transmission apart to see what was wrong with it at a cost of $1,050.00 minimum. I said how much it could run up to and was told anywhere from $2,000.00 to $4,000.00 and I could tell to proceed with the repairs at the cost they came up or decline it and still pay $1,050.00. I asked if it seemed like it needed to be rebuilt and was told most likely. I said forget it I can get it done cheaper somewhere else. I also asked if they were positive it was the transmission. They said yes.

I took the Jeep to a transmission shop in town and had the transmission rebuilt for $2,014.00. This was not or is not the problem. This past weekend, the owner of the transmission shop went to a seminar of Automatic Transmission Service Group (ATSG), in Phoenix, AZ. This is a national service group dealing with transmission problems across the country. Before he had a chance to bring up the subject of my issue, it was a main topic of the seminar. This problem only relates to the 2006 Jeep Wrangler. In the report it states that in all the calls to the ATSG Tech Line concerning this complaint, it is a 2006 Jeep Wrangler only and it has been the PCM at fault in each instance.

Now if the people at the Jeep dealerships would have at least looked into the possibility that the PCM could be at fault, I would have never had my transmission rebuilt and be out the $2,014.00. At the time my PCM was still under warranty. I was told by the dealership and Chrysler, that since they were not the ones who worked on the transmission that there was nothing they could do about it. The point is that I'm out $2,014.00 because I wanted to save some money and not have Chrysler rebuild my transmission.

He removed the hinges, which were made of aluminum, and found that the steel doors and hinge posts on the frame had not been treated or painted under the hinges at the factory causing these areas to rust which in turn caused the paint on the hinges to blister. The estimate to repair this problem was in excess of $3000, but because the Jeep was in to be repaired as a result of the keying and that it duplicated some of the disassembly, it actually cost me $1271.00 to have the hinge beds ground to remove the rust, acidized to kill any rust not removed by grinding, rust prevention-treated, and painted as well as the gaskets made to fix the problem.

I contacted the Jeep customer care for two reasons: (1) To let them know that their doors and frame were rusting under the hinges due to lack of preparation and paint at the factory, so they could improve their quality and correct this defect; and (2) the cost to me as a result of this factory defect. They said I should have taken it to a dealership, but it would have made no difference because it was out of warranty. They did not seem interested in the fact that this factory defect leading to the rusty hinge beds and frame could possibly exist and cause the same problem in all the jeeps where the door and hinges had been painted the same color.

I have pictures of the rust on the hinge posts and beds on the doors showing they had not been painted prior to the hinges being installed at the factory which I sent to Customer Care at their request. They said they couldn't do anything for me because it was out of warranty. I explained to the Jeep representative that in my mind, the corrosion protection warranty applied to parts that had been painted and protected from the elements but that this area of the door and frame had not been prepared or painted at all prior to the hinges being installed at the factory and was probably guaranteed to become rusty by water entering and running down inside the doors between the window and outside door panel. They said again that they were not interested because I had not taken it to a dealership, which would have meant the body shop re-assembling the doors at my cost so I could take it to the dealership for them to take it apart again at my cost to see the rusty areas, which they would not have fixed because it was out of warranty.

I seemed to be going round in circles. They did not thank me for bringing this factory defect to their attention so they could rectify the problem and prevent it happening on all future jeeps, and they were not interested in any form of compensation for the cost involved to me having to repair the problem. In addition, because the door is steel and the hinges are aluminum, it promotes corrosion due to electrolysis caused by dissimilar metals. (There was no gasket installed between the door and the hinge to prevent contact.)

In conclusion, if you have a Jeep, check the hinges on your jeep before the end of the three-year corrosion protection warranty. It is an expensive repair if your hinge paint is starting to blister. If you're considering buying a jeep, be aware of this problem.

At approximately 25000 miles while traveling 81 south at 65, there was such a violent shake in the front. I thought that I had a flat tire. Mind you, I had an 18 wheeler behind me and a van beside me. The shake was to the point of almost losing control of the vehicle. I pulled off the road to find that there was no flat and nothing appeared to be broken on the jeep. I continued down 81 to have it happen several times after that. On the way back, it happened several more times; but I learned that upon hitting bumps in the road, it would shake. I called the dealer and told them what was going on. They stated that the steering stabilizer was the cause and that I could bring the jeep in and have it fixed. I did this. Not once did they test-drive the Jeep.

After leaving the shop on 501n, the wobble was back and almost caused an accident with a Coca-cola truck and van with a family inside. I called the shop, and they stated to bring it back and they would look further. That was done, and they stated they could not find anything. Again, they did not test-drive it. So I drove away and drove only when I had to. The last time that it did it, I was instructed to take it to another shop to "have a different set of eyes look at it." While en route to that shop, it happened just before I arrived; and I told them that it just happened. I waited for 3 hours, and again, the Jeep was never test-driven. They stated that the rotors were dipped out and was the cause. Needing a second opinion, I went back to the original shop and had them look at it. This time, the shop stated that the tires were the problem. So I asked about the new tires, and they told me I would have to go to Goodyear and have them handle this.

I went to Goodyear, and they said nothing was wrong with the tires. I called Jeep, and they stated there was nothing they could find. And so, I was out of money and time from work. I went and had a new bigger stabilizer placed on the Jeep and was told this would only mask the problem for a while. A few thousand miles later, the "Death Wobble" was back. I called the head office and was told that this was moved to tier 2 and district manager was going to be involved and that he would be calling me back. For 2 months, there's no word. So I called the office again, and they stated that notes state that the district manager reviewed my case and stood behind the shop and case was closed. I went and spent $1200 on new tires, and it seems to be better. But I'm still nervous about driving much. It is a 2007 Jeep Wrangler unlimited 4dr and has, as of today, 37,426 miles.

I fear for my safety and that of my families and the other people on the road. Upon going to the gas station about 4 months ago, I filled the Jeep up and it burped back about 1/2 gallon of gas back on the ground and in my eye. They attended and asked me to please place some hydro down to absorb the gas. This issue is still an ongoing issue. I took the Jeep to a shop that I trust and had a pm done on the Jeep. They found that one of the front joints was bad and needed to be replaced. But now, for the last couple of weeks, the stereo is popping and losing sound again. So this will make 3 stereos in this Jeep that have gone bad in less than 5 years. Think that this is a little much. I understand that the Jeep is out of warranty, but after all this trouble and money that I have spent trying to fix it, it is a little excessive. I just want someone from Jeep to call me and listen to what I have to say.

On Tuesday, May 22, I called the area Chrysler dealership to find out if this was a part covered under warranty. I was told it was, and I had the Jeep brought to the dealership for an inspection. On Wednesday, May 23, I received a phone call from the dealership. They took a look at the broken axle, took pictures and sent a report to the Chrysler District Manager for approval for the warranty.

On Wednesday, May 30, after a week of going to the dealership and getting no answer, I received a phone call and was told the warranty claim was denied. I was not impressed. I called Chrysler Customer Care to escalate the situation. On Friday, June 1, a rep from Chrysler Customer Care contacted me. This rep is the case manager in charge of my case. The rep told me they would be in touch with me throughout the duration of the case. This was the 1st and last time they called me.

On Thursday, June 7, after calling several times with no answer, leaving messages, and not getting a return, I finally got through to the case manager. I was told the pictures were being reviewed by the Chrysler engineers and I should have a response by the end of the day. No answer and I continued to call for another week and I could not get a hold of the case manager.

On Wednesday, June 13, after 3 weeks from the start of this ordeal, I called the case manager and was told the engineers reviewed the pictures and were denying the claim as well, stating that after reviewing the pictures they say there is a single, small mark on the bracket that connects the stabilizer arm to the axle case indicating there was an impact that caused the break in the axle. This small mark doesn't show near enough damage to break the axle.

This is a faulty part covered under the warranty my jeep is still covered by. The proof is in the pictures. In my opinion, the Chrysler engineers have a biased opinion and, of course, will continue to deny the warranty with whatever little mark they can use. This needs to go further, and should be examined by a third party. I was told it would cost $5100 to repair the axle. These axles don't just break. It would take an immense impact to break it, and there would surely be signs of a large impact, which there isn't, and not a small rub mark. This issue needs to be corrected, and Chrysler needs to be accountable for faulty or malfunctioning parts.

Then came more problems. I bought the vehicle. Well, I wasn't informed on how to use anything. I noticed my USB port didn't work. But I was told it only worked with certain formats. So I believed them. I got home with no instruction manual in my glove compartment nor spare key!? So I called my salesman and had to leave several messages. And after a month, I received my manual. And 2 months after, the spare key came.

But I noticed my batteries were going dead in my keys. Never hearing back on how I was liking my vehicle or even checking on our new purchase, I finally had enough whenever my malfunction light popped on and went in for a service check. After waiting 3 hours, I came to find out my radio had been broken the whole time. And they had to order me a new one. Okay, all was fine.

I was driving home, and the satellite on my radio wouldn't play. After 2 hours of sending reconnection shoots, still it was saying subscription not available. At my wit's end, they found the problem. The radio ID had been changed to a different number. Well, up came the sun the next morning. I was driving to town, and I heard a bell, looked down, and there was my malfunction light looking up at me. I just busted out in tears!

These are just a taste of problems I have had out of my brand-new jeep within my 6-month ownership! I have never had any problems out of my vehicles. This has really been an awful 1st-time experience jeep! I'm writing in hopes you'll step up to the plate and turn my frown upside down. I cannot handle much more. Not only did this vehicle cost us $45k, but it also cost me the gas and miles I have put on it driving to the dealership. I thought would be perfect for business. Thank you for responding to my complaint in advance.

Oh, I almost forgot my mechanic says the rear seal on the engine will need to be replaced eventually. Give me a break. I am a 52-year old single woman trying to make it on her own. I’m stuck with an unreliable vehicle that has become a money pit. I considered buying a new 2011 jeep wrangler last year, but they cost a small fortune. The pre-owned are like buying a new car themselves. So, yes, I am angry and disgusted. I would like to know if there is any type of compensation for any of the problems I have had. There should at least be one for the leak in the rear engine seal. I probably have as much chance of that as I do winning the lottery. Any help with this would be greatly appreciated.

I have called the dealership where I got the jeep and automatically they tell me that I need to have my stabilizer bar replaced and that it would cost me $250. I will tell you by all the complaints that I have seen on the internet that that will not fix the problem. I do not have the money to sink into this jeep for something that they say is going to fix it and it does not. What I experience when I hit a bump going about 50 is a violent shaking in the front end of my jeep to the point that I have to slow down to almost 20 mph to get it under control. I have also experienced it coming down a hill and when I put the brake on and the violent shaking happens again, but when I put the brake on to slow down it does worse.

I am very scared to drive my jeep and I am afraid for my family and our lives in this jeep, when I use to love it. If this is a steering stabilizer problem then I think that Chrysler needs to take responsibility for this. I am sure if you ran a story about this, tons of people will come forward with the same thing. My mother in law has a 2009 jeep wrangler 4 door and the same thing is happening to hers. She has had new tires put on it, balanced, and an alignment. She has had it to the dealer twice and they tell her nothing is wrong with the jeep. My friend Tammy ** has 2007 Jeep wrangler 4 door and hers does it too. I am so tired of having a vehicle that I pay good money for and I am afraid to drive it. Here are some links to other complaints about the same problem. Please, please help me and others, before someone is seriously hurt or killed. Thank you so much!

I was hoping it was from when they were building the jeep or something! But that was so dangerous and my husband was furious because we live on a military base and my husband has a very high security clearance and we can get in big trouble for driving around with that!

Now, my question is on a vehicle that is supposed to be the off road king. Going 20 miles an hour from mail box to mail box and two tires always on the pavement, why are all four tires evenly worn to the ware bars? And why don't we have some type of coverage? Then, we get a call from Lee ** trying to get off easy. They told me that they would replace two tires, that's it. I said, "No way!"

I'm done with Lee **. Even Chrysler said that they would call me back. It's been four weeks and nothing. Some lady named Megan was supposed to call me. I was told three times but there was nothing. Now, the rest of the problems--the roof leaks, door leaks, center console had been replaced after the service writer told my wife that there is no overdrive button in the jeep. Then, he had her show him where it was and when she showed him, he looked at her and said, "You must have spilled something on it.

I now have a $32,000 lemon. They fixed the roof twice but it still leaks. The radio doesn't hold time and the heater fan whistles after they looked at it twice. Don't you think the salesman should have told me that they wouldn't cover the tires because of the fact that it was a postal vehicle?

Because of this, I had to buy a new engine and will be out around $5K, only to probably have the same problems again with the engine burning excessive oil. I have researched and have seen that many people have posted about this same problem. Jeep needs to recall these engines or pay for the replacements!

Since early September, the Jeep has been back to the dealer 4 times, towed in twice and has stayed there for more than 25 days. The dealer reports that they cannot duplicate/diagnose the problem and that "It starts every time" for them. We are just below the mileage cut off on our extended warranty and we are afraid to pick up our vehicle and exceed the mileage only to be told that "now they might know what the problem is". Another dealer in town cannot be reached to get a second opinion and we are ultimately at this dealers mercy. We decided to involve Chrysler only to increase our frustration in getting this matter resolved. We are now without a rental, without our Jeep, and without answers. Very dissatisfied overall.

It is their ** product and it is they that need to fix this. We have a 2 year old, $25,0000 vehicle that is taking in water. We have to cover it with a tarp every time it rains and be without a vehicle. The vehicle is still under manufacturer warranty. The Service center keeps putting band-aids on it that aren't working. Jeep will not authorize anything else to be done. It is not beyond reason for Jeep to replace a faulty top. I see we are not the only ones complaining, or getting jerked around by Jeep over this soft top issue. Why has nothing been done thus far? Sadly, Jeep is no longer a quality name.

I work hard supporting my 2 children and money is tight and now I drive a $200.00 piece of junk while my Jeep sits in my driveway. Why hasn't there been any recall or at least make it right for the American consumer? Families have it hard enough making it, and when a big corporation like this as many others stick it to the hard working American family, it makes me wonder why to even by an American product anymore when our own companies treat us like dirt. It is truly a shame and is disgraceful.

I was waiting for TIMP or fuse box that fried in the rain. The dealer said that it is because of my after market braking system (that worked for two years, that is hooked directly to the battery on a fusible link). That's what caused the totally integrated power module (fuse box) to fry in a rainstorm two years after installation. This is total nonsense. I called Chrysler case management team. It was a waste of time. They stated that the dealer is part of them and what they say goes. They won't give me an auto loan. Not that I would want another Chrysler vehicle, it's just the fact that producing a junk vehicle and not standing by them is enough for me. It cost me 500 dollars a month to pay for a dead vehicle. Thank you Chrysler corporation. I will always remember to buy Toyota.

Reluctantly, I bought hoping maybe in another 2 years, this would all come; not as soon as I walked out the dealership. I can't tell you how upset (furious) I was to pick up the new car and drive to see that, indeed, Chrysler did make the decision to go with the changes but decided not to let the dealerships in on it. I'm in sales and sort of understand the logic behind it because if this had been public knowledge, you would have a few thousand 2011 underpower POS sitting on the lot. I just wanted to let you know how much I appreciate this decision by Chrysler. Hey, that's life right? Get over it Mr. Consumer, ** happens! Just think about if this had happened to you. Have a good day!

Less than a month later, I took a family vacation to western NY from Charlotte NC (about 1400 miles round trip). While in NY, I noticed a squealing sound coming from the engine, like a loose fan belt. The Jeep had a serpentine belt system with a self-tightening pulley, so there shouldn't be any squealing from the belts. Upon my return to Charlotte, I brought the Jeep back to the dealership and they said it needed an entire clutch and throw-out bearing. (The car only had 2500 miles on it.) I was not give a loaner vehicle and spent over $100 on a car rental.

A week later, the check engine light came on. I brought it back to the dealer again and they had to replace the Oxygen Sensor (02 Sensor). I was not given a loaner vehicle again, and spent over $200 on a car rental.

These all happened to a brand new vehicle before its first oil change. I am a bit of a mechanic myself and when I changed the oil for the first time, I noticed it had too much oil in it. How is that possible? The guys at the factory put too much oil in it? And the dealership didn't notice when they supposedly did two "routine maintenance inspections" while it was being fixed two different times? That seems a bit odd to me.

I bought this car for my wife. We really wanted a four-door Jeep. I even had to have my brother co-sign to finalize the purchase. And now I see that the dealership sold the vehicle to my brother (the co-signer), not me. So, I am paying for a car that I can't drive and don't legally own. But that's not the issue here. Just an aggravating factor.

My wife drove this soft top four-door Jeep Wrangler as our primary family car. She even had the family stick-figures in the back window representing Mom, Dad, our son and daughter and cat, which as a result promotes the four-door Jeep wrangler as a family car to a city with almost 1M residents. (There's no charge for that.)

My wife won't drive the Jeep anymore and is now driving our 2000 Dodge Durango, which just happened to break down the same day the Jeep did. I don't even want to look at the Jeep anymore, let alone drive it. And I was so happy when we got it. I was very happy before all these happened.

The way Jeep has treated me is a major disgrace. They have my money and my Jeep, and nobody in the organization seems to care.

My husband opened the hold, checked for leaks, there was nothing. He opened the oil pan and there was absolutely no oil in the engine at all. It was bone dry....2,000 miles after the last oil change. There had been no evidence of leaks or any puddles anywhere. I took it to Prince Frederick **, who gave me the explanation that "It is customary that every new engine looses 1 quart of oil for every 1,000 miles". Well, where did 5 quarts of oil disappear to? Their explanation for that was "i dunno" sometimes it just happens". So with that...and us being a 2 car family, we had to leave my jeep at the dealership we bought it from for them to look at it. The dealership couldn't find any leaks and had no definitive explanation for the mysterious oil disappearance. They however did tell me that my jeep would need a complete engine replacement and that would be 4,000 dollars.

So, I called Chrysler at the suggestion of the dealership because my jeep was still under warranty. Chrysler was of no help at all. Their answer was the same as the dealership " It is customary that every new engine looses 1 quart of oil for every 1,000 miles". My husband got on the phone with me and read my jeeps manual to "Brian" who then couldn't find the same page in his manual. Brian fumbled through some pages and ended with "well, did you get your work done through the dealership", No we didn't.....well then I can't help you because that voids your warranty. I said, no, it doesn't. It states in your manual that "if you are competent and can do the work yourself, then do it"( not in the exact wordage, but you get the gist). My husband kept a ledger in my jeep of everything he's done to my vehicle. Chrysler would not accept this because Brian told us that anyone can make that information up and it's not real.

He told us that we would have to provide "Purchase Receipts". I asked him to clarify what a purchase receipt is, being that we had a ledger with all the work done, he said that we would need to go to any store we went to get a receipt for the items we purchased to do the work. I said to him that purchasing something doesn't constitute the work actually being done and he said yes it does. I said, well I cannot name you one person that I know who saves their "purchase" receipts from oil changes, but that I can send him a copy of my ledger showing the work. He said he would not accept that. Brian then gave me a week to come up with the receipts and he called me back. I spoke to the stores in which we normally purchase our oil and they told me without knowledge of the exact date and/or method of payment, they wouldn't be able to pull up any information. Brian called like clock work and I told him the information I found out.

He said he was sorry to hear that and that there was no other way to help me. That i'd have to pay for the new engine out of pocket and that Chrysler's product was not faulty. We needed transportation, so we had to do it. I gave the dealership the go ahead to fix my jeep and I called Brian back to discuss the possibility of even some partial assistance and he would not hear of it. Saying that because we were wrong in not spending money and taking the jeep to get serviced at their dealership and didn't save our purchase receipts that Chrysler was not at fault. He then told me there was one final thing we could try "If I send him a copy of my work ledger, then he would forward that to his boss and discuss whether they would cover it. That is all that could be done and that he would call me back once they received everything". He has yet to call me back.

I have tried to call him and gotten no response. I've waited 4 weeks and I got a call from a lady doing a Chrysler corporation Survey. I was honest and told her everything. She said the conversation was recorded and she would forward this to headquarters. She did as she said and I received a call from "Chelsea". Chelsea called during my work hours on my cell phone and I cannot answer my phone at work. She left a message and said she would call again the next day. She called again at the same time. So this time I called her back and left a message letting her know my times of availability and numbers she could reach me at.

She called the next day again at a time I could not be reached and her messaged she left said "this would be the last time she would call and she was closing my case because she hadn't gotten a hold of me". This is the last I have heard from Chrysler. I am out 4,000 dollars that I didn't have, which I ultimately had to take out a loan for and am now in debt because of this. I feel they need to reimburse me for the time I have spent being tossed from person to person and for my lost wages. I have lost faith in this company and am quite disappointed with their company quality, and consumer relations.

I also had my transfer case blow up/shatter on the highway a few years back; this was with three other passengers in the car including my younger brother. Everyone was safe, lucky. It seems like every six months or so, there is something new to fix on the jeep. I think so far I have spent around half of what I paid for the car and the car has only been in my hands for four years now. I invested in an American product patriotically but it seems like a total waste of my money.

The vehicle was looked at on July 5, 2010 and I was told it would need a distributor drive and the repair would cost in the $500 price range. I okayed them to order the part. A week later, I inquired as to the situation and was told that the part was currently on backorder from Chrysler and would not be available until August 9. I contacted Chrysler to find out the reason. I was told by Adams that 40 of the drives were on backorder. I filed a customer complaint #19705149 based on the fact that in 2005 there was a technical service bulletin for the same complaint. My vehicle was built using the leftover parts from 2005 and should be covered for this repair. After many calls to Chrysler and 9 weeks later my jeep is still sitting at Adams Jeep and now I have to pay them to tear apart my engine for diagnostic reasons to see what else has been damaged by this defective distributor drive.

Chrysler has never returned my calls. They offer to pay half of my bill but I feel that it should be their responsibility to pay all of it. Their defective $20 part has now done thousands of dollars in damage to my engine.

Monday morning, we called to explain what happened and they informed us that the jeep started right up and they can't imagine why it did or even try and find out why? Our jeep shut down completely with no ability to stop or turn the steering wheel or any warning it was going to happen? If we would have already entered the mountain pass and this had happened there would have been tragic results with the narrow winding roads.

Now begins the real issue. There was a recall on a transmission problem so decided while it's there and since we are taking my son 1300 miles to college next month that we have it fixed. After talking to 3 service dept., workers yesterday telling us nothings wrong with the jeep and the recall is a simple fix and it will be done by 9am. The next day we got up and called before traveling the 123 miles to pick it up and got the manager of the service dept. who laughed at us telling him we were told to pick it up by 9am and that this is the first he has heard of the smell that came from the engine when it shut down or replacing the recall part? And he would get to it when he wanted?

As a manager of a very successful business myself paying over $28,000 for my Jeep i cannot fathom as to why one would treat us the way he did about something that is initially his responsibility. Informed us he wouldn't take time out of his day to call us and update us on the status of our Jeep? When and where does Chrysler step in and assure us owners of your product that we will get the customer service we have already paid for?

My Jeep is under warranty for another year and even after that I have a lifetime power train limited warranty? Which I'm beginning to believe, actually makes it harder to get to the bottom of the problem because the service dept is at makes nothing off of their time spent fixing the actual problem? As a result, I will be looking to trade my Jeep in for something that at least has people with integrity working behind them? Sad for Jeep because it used to be all American vehicle. Not anymore with the service providers they have behind them?

I told him this was unacceptable and he said it was all he could do. I told him that they make Jeeps every day and that a seat cover should not be hard to get and that if this is how Jeep handles the warranty work, then I will not buy another Jeep and I will probably trade it off for a new Chevy. I also told him I will take it to a car show or Jeep event and hang signs up telling them about Jeep and how their reps handle issues. He stated go ahead and do what you got to do.

Needless to say after two years, I finally found out it has "The Death Wobble." I'm out a few hundred of dollars, all the time off work. I finally told the dealership what I had then and only then did they fixed it! This is a very serious problem! I live on a mountain so I had to deal with this every day! I'm upside down on my loan so I can't get rid of it! Why hasn't anyone told me about it?

I have met three others that own the same year and right hand drives (for postal delivery) and they are experiencing the same problems. Why can't anyone tell us anything other than they don't know what to do? My job depends on my vehicle. I cannot afford to loose my job because of continued vehicle problems. When I called Chrysler, they told me to take it back to the dealer I bought it from. I told them I bought it used they then told me to go to my service guys. Once again, they don't know what to do. Can I force Jeep to buy it back again?

At first, the dealer told me it was the rotors, even though I told them it happened when I wasn't using the brakes. Then, they told me my air pressure wasn't right, which it was. Finally, after several months, they determined the front end caster alignment was not in specification and installed and offset ball joint. After a few months, it happened again and they said the front stabilizer shock was weak. They replaced the front stabilizer shock and a new steering damper. The wobble went away.

Now, after about 7 months, it's happening again and their remedy is to replace the steering damper again. I'm not under warranty and can't afford to keep doing this. I have contacted Jeep/Chrysler and even filed a complaint with my attorney general just to get all of this on record. I'm sure the service department is doing all they can, but there seems to be something inherently wrong with the front end of this Jeep. After doing a search online, I have found that this is happening to thousands and thousands of Jeep owners. The same problem and no fix.

So, is Jeep/Chrysler going to wait until a lot of people get killed to recall this? Or should I say class action lawsuit?

I ask Bryan #2 for his supervisor. He said she was there for administrative purposes only and doesn’t speak with customers. He offered me the Board of Directors’ address, informed me that this offer is only good for 30 days. I said, “Let me guess, they will get back with me just past the 30 days?” He said he didn’t know if they would actually get back with me, but he knows they do read every letter. I asked again for someone higher than him to speak to, he said there is no one higher than him. I’m considering contacting an attorney. I have never been this upset before. I’m a single mother. I bought a new vehicle to avoid costly repairs. My jeep makes a loud whirring sound when it’s being driven. I am still making payments on this thing, plus I will have to pay the $1500.00 to replace it. I am appreciative that they are working with me, but I don’t have $1500.00

I called Chrysler and told them I felt that the warranty should cover the poor design, of course I was told no. So every time a rock hits the front of the Jeep and damages the condenser, I get to buy a new one. I do understand that this is not a mechanical defect but it is a design flaw and should be addressed by Jeep. The cost that was quoted to me by Chrysler was $814 + tax and shop supplies.

So, here we are again with the moldy/mildew smell and more leaks. I am quoting what a Chrysler employee told me, “It's a jeep rag top it’s going to leak water.” I've owned corvettes that never leak. Anyways, the A pillar was the lawsuit and now A&B both leak.

So at 20,000 miles, I had the "Death Wobble" on I81. I was able to stop the vehicle somehow but had a 18 wheeler blowing his horn and almost hit us. I took the Jeep to shop and they stated because I placed a 3 inch suspension lift that is what caused it. I had the lift gone over with a rep from BDS and noted no problems. Jeep replaced the stabilizer and stated that fixed the problem. They never even test drove the vehicle after the repair. I took the Jeep to the Jeep Doc here and he stated that I needed a larger stabilizer to only get rid of that wobble to a certain point. He was right but still at 55, it shook like a quake. So back to the dealer, they took the Jeep in and then told me I had 3 bad tires that it had nothing to do with the lift. Kind of weird they change their story.

The way I see it, Jeep doesn’t want to back their product even if out of warranty. Just like my radio. It has been replaced twice and needs a new one but service manager stated that they could not replace for free out of warranty.

At around 10,000 miles, the Jeep developed squeaky throw out bearing in the clutch. The Jeep was taken to the dealership it was purchased at (Medved in Wheat Ridge) and the warranty was honored with the repair being completed in a day or two.

At 12,000 miles, I was on a trail in Colorado and got stuck in a snow drift, with axles locked the u-joints in the front axle failed causing the axle yoke to break. The vehicle was limped off the trail and 5-10 miles to the nearest town. Jeep roadside assistance was called and the vehicle was towed to the same dealership. The incident was explained and an inquiry was made about warranty coverage. The service department claimed that the Jeep had been abused because they could tell that the vehicle had been off road, thus, it was not going to be covered under warranty. After a day of arguing, I accepted that it was not going to be a warranty issue and did not want to have the repairs done by the dealership. I retrieved the jeep, ordered axles and installed them in the garage in about 3 hours. Sadly, I have not been on a trail in the Jeep since.

A few months ago, I was having regular maintenance performed at GO Jeep in Golden Colorado. They found that during my visit to Medved regarding my broken front axle, the Chrysler representative and the dealership blackballed my Jeep from any coverage offered by the factory warranty citing abuse of the vehicle (I was not informed of the discontinuance of the warranty by Medved). Now, the entire vehicle warranty is void. While discussing the situation with GO Jeep, they were able to talk to the Chrysler representative and get the vehicle covered on a case by case basis.

At around 27,000 miles, the fuel tank began to overflow whenever it was filled up (a bad vent line in the filler neck). I took the Jeep in at 31,000 miles (work took me and the jeep to Montana and about 2,200 miles the previous month) and they agreed to change the fuel fill line under warranty. Two days later, the clutch went half way to the floor before catching (I had driven it the day before and was fine). I called the dealership and told them, they said to bring it in. The problem was a leaking slave cylinder in the bell housing saturating the clutch with hydraulic fluid.

I asked if it would be covered under warranty and the dealership said that it should be. While trying to get the repair approved, the Chrysler representative told them that this vehicle cannot be repaired under factory warranty and not to call about this vehicle ever again. After explaining the situation to the service manager, he attempted to get the repairs approved and could not. He did the repairs for $500.00 less than quoted because of the situation. However, I still paid $1,200.00 for a repair I feel should have been covered by warranty.

The issues I have been having with my Jeep should have been covered by the warranty with no questions asked. The slave cylinder and the fuel tank have nothing to do with a broken U-Joint. Due to the warranty being voided, I have no warranty on any problems with the vehicle, mechanical or not. If Chrysler felt that it needed to void a warranty, a note should have been made that the front axle is no longer covered but the rest of the vehicle should still be covered. Due to this issue, I have paid for repairs and I fear I will not receive the appropriate trade in value for the vehicle. Chrysler customer service is unable to help with the issue and the district manager will not contact me.

We have called and sent letters to Chrysler, but to no avail. They keep asking to take it in at our expense, but we are done with that. We have showed good faith and honored our contract. Chrysler does not understand the magnitude or severity of this problem.

My molding surrounding my front windshield has been replaced 2 times and is hanging down now as a result of sloppy workmanship. The door knob which they replaced is coming out again, because it was not properly fixed. The part that holds the door strap on was damaged at the dealership and I told them about this, they said it was not and would not fix this. They have not shown the ability to fix this vehicle properly or diagnose problems which they should be able to do.

I have missed multiple days from work as a result of this vehicle being undependable to do the job it was built for. I have had to replace a transmission in a vehicle with less than 40K miles on it out of my finances. I have asked that Chrysler, reimburse the expenses of the transmission to me which they have denied. I have also requested a buy back or replacement at the suggestion of a customer rep who I spoke with at Chrysler. They have also denied this. I feel that this dealership and Chrysler have a responsibility to their customers to stand behind their warranties and products without being nasty to their customers. The dealership has been very ugly about the service provided to me, because I deliver mail out of this vehicle. This has been stated each time I have had a problem with the vehicle. Lorna and Marty are very unprofessional and need to learn than when the company provides a vehicle to do a service, the warranty still applies.

How long will this take? No one seems to know. It's already been a month. In the interim, we have had to rent a vehicle which Jeep should be paying for. They are responsible for manufacturing a faulty product which had caused my family a tremendous inconvenience. We were approved for a rental car for 12 days and after the 12 day period, we were informed by Planet Jeep that in order to have the rental extended, we, the consumers, would have to call Jeep (Chrysler Corp) directly.

It took 4 phone calls to finally get Brandon (this is the only person who has the authority to approve rental reimbursement) to speak with me. He approved an additional 7 days of vehicle rental. He could not possibly approve vehicle rental until the repairs were complete. We were told to call back, which we did. We left messages. We asked to speak to a supervisor and were told that one would call back, they never did. We are at the mercy of these incompetent **. Honestly, all I wanted was my rental car paid for while my Jeep was being repaired.

When I called the dealer, Lincoln informed me that Chrysler had instructed the dealer to cover the repair under the dealer's warranty. The dealer, Manassas Chrysler Jeep, decided not to cover the repairs. According to Lincoln, covering my motor would have used one of their "warranty tickets" and that would have limited their ability to perform warranty repair work for the people who bought their cars from that dealer. There is a lot more detail to this, but this is the general story. Bottom line is that when you pay over $30K for a car, you expect the motor to last more than 2 and 1/2 years and 48K miles. I have to come up with over $5,000 in order to get my Jeep back.

A week later, I called back. Brian had logged that he had tried to contact me three times. Brian did not try to contact me. The one number that I gave him was my cellphone that I can always answer. I left Brian a voice mail and again gave him my phone numbers. Two days later, I called back again. The customer service person stated he would call me back yet today. Needless to say, I have not heard from him.

After contacting some Jeep owners, I found out my Jeep has what is called "Death Wobble." I guess this is common in a lot of Jeeps. They stated there is no one thing that can be done. Several different things are usually tried. If it is such a known problem, shouldn't the dealers make consumers aware of what could possibly happen? Nobody seems to want to help me! I'm terrified to drive it. I'm constantly thinking I'm going to go in the ditch or to the other lane of traffic. Would you please help me with this problem?

The Jeep dealerships have told me that all of this is normal and they cannot find any problems with my Jeep. I told them (and this is so true) that people keep telling me that there is something very wrong with my Jeep and I should have it looked at. This noise that I hear is very loud and sounds like something is going to fall apart, very loud when accelerating. How do they not hear this? Why do they keep pushing me away? I am almost thinking about letting my Jeep go (it is financed through Chrysler Financial). I paid a nice penny in my eye for my Jeep. I work hard for my Jeep and I deserve better! PS: It popped out of the third gear one day! I also remember not test driving this vehicle (I test drove a different one, an automatic).

When Geico Insurance Company refused to cover loss (vehicle had proper liability as well as collision coverage with Geico), I filed a warranty claim with The Chrysler Group, LLC. Chrysler did inspect the vehicle and refused to cover loss. Chrysler stated that they found no apparent defects. However, vehicle was burned and nothing remained except the frame of vehicle. Several mechanics I have spoken to state that any defects would be nearly impossible to identify due to the extent of fire damage to the vehicle. I did file a complaint with the Attorney General Bureau of consumer frauds and protection division in Syracuse, NY.

I am presently waiting for a response from them. However, I have since learned of several recalls on the 2007 Jeep Wranglers, including one recall with the 2007 (3.8 liter engine; same engine that was in my wrangler). This particular recall was due to many complaints of vehicle catching on fire. I need to contact the fraud division and be sure they are aware of this recent news regarding a defect that can cause the vehicle to catch on fire.

February 12, 2008: I was driving to work from Hoboken, NJ to Montclair, NJ on an 11-degree day. I drove 40 minutes, some on highway. While on the highway, the radio went off and lights flashed on and off. Approximately one mile from work, all lights flashed on, car began shaking, the power steering and brakes stopped working, and then the car stalled. It would not turn back on. I called AAA. I waited in the cold for 1.5 hour. When the tow truck arrived, the car started again. I drove to the dealership in Verona, NJ. I received a ride back to work from a colleague. I arrived to work 3 hours late. Verona dealership hooked the car up to the computer and stated nothing was wrong with the car. It was returned to me with no repairs made.

February 13, 2008: I brought the car to the Manhattan Service Center at 4,256 miles for the problem. I had to get a ride to work from a colleague. The service center (Rick/David) found nothing wrong with the car but performed a recall (#G40). They told me it should solve the problem that caused the power failure and stall.

January 15, 2009: I was driving to work on a cold, snowy day from Huntington, NY to St. James, NY. After 30 minutes of driving, the lights flashed on, car seemed to have less pick up, and the radio went off. Minutes later, the car began to shake and gas gave it no power. I lost power in steering and brakes as well. I drifted into a snowbank on the side of Edgewood Avenue in Smithtown, NY next to a busy school driveway. It would not restart. Jeep Roadside would not tow. I called AAA. I had to renew membership. I waited in the freezing cold and snow for 1 hour.

When tow truck arrived, it still would not start. I had to call the boss to pick up from Smithaven dealership. Smithhaven dealership told me they would not look at car for over four days. I called the dealership in Huntington, NY. Dawn agreed to look at the car immediately if towed there. I had the car towed to Huntington dealership at 28,096 miles. I was three hours late to work.

January 16, 2009: I got a ride to work from a colleague. I called Dawn at the service center for an update before the weekend. She stated they would have a better idea on Monday.

January 20, 2009: I spoke to Dawn again. She stated that they didn't know what was wrong with the car, but based on the information available, they would replace the wireless control module. The part was on backorder. She also stated that the brake pads were thin and should be replaced. It's not covered by warranty, so they would have to charge me for that maintenance. I requested a loaner car, since the wireless control model could be over a week. The service center refused. I got a ride home from work from a colleague.

January 21, 2009: I got a ride to work from colleague. I called for another update. Dawn stated the part could take 2+ weeks to arrive. I restated my request for a loaner car. I called Chrysler Customer Assistance. After explaining that I had no means of transportation to work and that my car would be in the shop for more than a week, I was granted a loaner car. I got a ride to Huntington service center from a friend to pick up the loaner car.

January 31, 2009: I picked up the car. I was charged $271.52 for brake pad replacement. I was assured the Wireless Control Module replacement would solve the problem with the car.

February 19, 2009: The car stalled while driving through NYC at about 20 mph. I restarted immediately. Car would not start when turned off at gas station just outside Holland Tunnel in NJ. Another patron at the gas station was kind enough to help by jumping the car. Car ran after jump.

March 3, 2009: I was driving to work in St. James, NY after a weekend in NJ in snowy and cold conditions with a new puppy. At 7:00am, about one hour into the drive while on Long Island Expressway, the radio went off, lights flashed on and off, and the car began to shake and lose power. I pulled off the nearest exit, and it stalled as I coasted into a gas station. After about 15 minutes, the car started again, and I tried to drive it to the Huntington Service Center about 8 miles away. The car would not drive over 25 mph, and after about two miles, it began to shake uncontrollably. I pulled into a parking lot, put the car in neutral, and tried revving the engine. Nothing changed and the car stalled.

I waited in the cold and snow for AAA to tow me to the Huntington Service Center at 29,295 miles. I waited at the service center with the puppy, because I had no means of transportation to work. Service advisor Brian communicated to me that the car had nothing wrong with it based on the computer check and that a technician would take it for a test drive with me. The problem didn't happen on the test drive.

Upon return to the service center, I insisted that they continue to search for the problem on the grounds that my car had to be towed in after losing control on the highway. The service manager refused. I asked him to explain Chrysler's responsibility in the matter, and he said in an unkind tone that I could go to arbitration but the problem would have to occur in front of the arbitrator, so it probably wouldn't work in my favor. I became visibly upset and told him that I felt unsafe driving the car because of the recurring power problem. He told me that he would do nothing further to help me. I asked him if he had a daughter with the intention of drawing a comparison to how my father must feel about me driving an unsafe vehicle. He simply answered no and walked away. I missed a full day of work.

I spoke to Bobby at the Huntington Sales Center about the possibility of trading my Jeep Wrangler in. He was sympathetic to the problem, but when he calculated the costs, he said it would not be worth it but would contact me if any specials came up.

March 4, 2009: I returned to the service center at 29,308 miles, because the dashboard lights were going on and off while I was driving. I insisted that they find out what was wrong with the car and fix it. Dawn told me that they would call the Chrysler Tech Support Team to help with solving the problem. I called Chrysler Customer Assistance from the Service Center and spoke to Alan to authorize another rental car. I was 30 minutes late for work. I contacted Bobby again, who said he would check on the car in the afternoon.

March 5, 2009: I called the Service Center to check on the progress. Dawn stated that the problems caused on March 3 and March 4 were because the battery was low and the ESP was activating prematurely. She stated the low battery was causing the power failure and the ESP was causing the shaking of the car. She stated that the service center would replace the battery and fix the module that controls the ESP.

March 6, 2009: I picked up the car. I was assured by the service manager that the problem was now resolved once and for all. April 17, 2009: I was driving from NY to NJ. While on Long Island Expressway, I hit a bump, and the steering wheel and car began to shake. I had to grip the steering wheel to keep from driving into another lane.

April 19, 2009: I was driving back to NY from NJ. While entering the Northern State Parkway, the steering wheel and car began to shake again. Again, I had to grip the steering wheel to keep the car from shaking into another lane. I called the service technician, who said the shaking was not going to cause the car to break down but that I should bring it to the service center.

April 22, 2009: While driving upstate to a consulting job, I hit a bump on the Palisades Parkway. The car began to shake again, and I had to grip the steering wheel. April 23, 2009: I brought the car to the Manhattan Service Center and test-drove with technician David. The problem did not recur. He sent me away with the car. While driving back to Long Island on the Long Island Expressway, the steering and car began to shake again.

July 15, 2009: While driving, the car hit a bump and began to shake a little. Dashboard lights dimmed, and the car continued to run. I called Manhattan Jeep Chrysler Dodge to request information about terminating my lease. I spoke to Star. She explained that if I turned in the car, the remainder of the payments and a turn-in fee would be due immediately, unless I made a payment plan with Chrysler Financial. We calculated the total as $2863.25. And I spoke to David, the General Sales Manager at Manhattan Jeep Chrysler Dodge. He was sympathetic to the problem and agreed that it was unsafe to drive my car. He was also appalled at how the Huntington Service Center treated me. He urged me to bring the car to the Manhattan Service Center, so they could fix the problem.

July 17, 2009: At 31,022 miles, I took a day off work to go to Manhattan Jeep Chrysler Dodge. I went first to the general manager at the sales center. He restated his agreement that the car was unsafe and sent me to the service advisor at the Service Center to help me. After examining the service history in his computer records and the hard copy records I brought with me to the service center, Rick was very understanding of the problem, agreed that the car was unsafe, and said he would have his technician look at it. He also stated that if the car could not be fixed, Chrysler would buy it back from me.

I called Chrysler Customer Assistance to 1) complain about the continuing and dangerous nature of the problems with my car, 2) complain about the poor treatment at the Huntington Service Center, and 3) to get a loaner car. I was granted a loaner car.

July 24, 2009: Rick called to tell me the car was ready after they replaced the Power Control Module per the factory team in Detroit. They also changed one tire to solve the problem with shaking. July 25, 2009: I picked up the car at 10am on Saturday. When asked what would happen if the problem occurred again, I was told that the repair was guaranteed for 12 months. July 27, 2009: While driving to vacation in New Jersey, lights dimmed and came back on again. August 1, 2009: While on vacation in Geneva, New York, the car shook and stalled while clutch was engaged. Restarted.

August 7, 2009: I brought car back to Manhattan Service Center. Rick ** was on vacation. Spoke to Service Manager Bob **, who said he had a headache. He stated that the car was unsafe and they would have to fix it through Detroit. I asked what I could do about voiding the lease and he said nothing could be done. I told him Rick ** stated Chrysler would have to buy the car back and Bob said I could go to arbitration by looking at the procedure in the owners manual. He also stated that since my car had been in seven times for the same problem, they didn't have a leg to stand on. I told him my manual had been stolen. He said he might be able to find one by next week. I told him I would go to the Sales Center and request another. He also provided me a loaner car.

August 7, 2009: I met with David the General Manager who reiterated that my car is unsafe and unfit to drive. He called Bob, the Service Manager, and implored him to help me out. Bob replied that he had found an owner's manual. I asked David if he had any resources to help me void my lease, and he said no, because it was corporates responsibility, since they owned the car once I leased it.

August 7, 2009 (3:56-4:15pm): I called Chrysler Customer Service. I spoke to Destiny. I explained the recurring problem with my car and how unsafe it is and asked her to direct me to someone who could help me terminate my lease. She retyped a new case and transferred me to Chrysler Financial. There I spoke to Susan **. She told me that she was unable to retrieve cases from Chrysler Corporation because they are actually completely separate business entities. I asked to speak to her supervisor. She transferred me to Sean, her account manager who told me that I would not be able to void my lease because I have signed a contract that requires me to keep the vehicle. When I explained that they were not upholding their end of the contract because I have a faulty vehicle, he told me that I needed to talk to Chrysler Customer Assistance. I explained that I already had, but he refused to help me further.

August 7, 2009 4:23-5:06pm: I called Chrysler Customer Service a second time. I spoke to Roy and gave him the case number. He said that before anything could happen, Chrysler would have to send an expert team to look at the car. He called Bob to see what sort of procedure they were following at the Manhattan Service Center and left him a message. He then called Chrysler Financial for me to see what would be the procedure for voiding my lease.

I was connected to Diana, who made it all seem so easy. She said I should voluntarily surrender my car and transferred me to an account manager, Tanicia. Tanicia explained to me that voluntary surrender is if a lease cannot make payments and that she was in the collections department. When I explained to her the problem was with my car, and not the financial responsibilities, she gave me the Chrysler Customer Service number again as well as the Warranty Department. I asked for a legal department within Chrysler Financial, but she was unable to give me a number for that department.

I called the service department and was put on hold. I was then told I would have to tow it back at my own expense because it might be something I did. I told the girl I had just picked it up, and was driving home. She said there was nothing she could do about it. I restarted the motor, and the pressure came back up, so I returned to Genes, just as I lost the pressure again. I put the paperwork and keys on the counter and said fix it. After getting a ride home, the phone rang. It was Genes. An Edward ** told me to bring my Jeep in, as my parts just arrived. I questioned him about my parts and then explained the Jeep was brought back for the second time because I was told it was done. He put me on hold, came back on the phone and told me he was looking at the wrong paperwork.

Terry **, the service manager, asked when was the last time I had my oil change changed. I told him less than 1000 miles ago and that the sticker was on my windshield. He then asked why I didn’t have the oil changes at Genes, and after explaining to him I have faster service at Jiffy Lube, he wanted all my oil change receipts. The only two receipts I didn’t have is when my fiancé’s son changed it and when I changed it. I was then told he would not honor the warranty. Genes did a diagnostic (after the tune-up). A customer service rep. called and put me on speakerphone with a mechanic, and I was told the Jeep needed a new cam. I said that Genes put a new cam in 2003, so how is it possible it needs another cam? The mechanic said, "We did?" and I replied yes. He said he would look it up and call me back. He never did.

My Jeep was at Genes till November 12th. At which time, they had put in a new oil pump for 723.03. Again, I was told they would not honor the warranty. After several calls to Chrysler Corp. and the warranty dept., which happens to be in India, nothing has been done. I also said if the warranty will not be honored, I want the money I paid for the extended warranty back. I have all this documented with times, dates and names of the people I talked to. I also told Genes I have four vehicles, two jeeps, an F-150 Ford and an original 1971 Toyota Landcruiser all in perfect working condition (except for the 2002 Wrangler which is now in the garage with only 78,000 miles).

Now the mechanic has said the bearing retainer is broken and wasn't covered under my warranty because I drove it over 6000 miles. Incorrect, my inspection in July stated that my mileage was 56245. The mechanic noted that an oil change in September was 52000. That was a falsehood. To continue on, now he says my bearing retainer is broken and that he does not replace this with a standard clutch kit.

After this, I called a Jeep dealership and 2 other mechanics, each of them voiced the same concern that this person was being untruthful and unlawful. This part should be on warranty and have been replaced when the car was initially in there for clutch repair. All bearings are to be replaced when a new clutch is reinstalled. I have no choice to believe the other 3; when the said mechanic, Tuan, began the entire scenario with a lie to begin with. Because I initially voiced it was the clutch and he lied off the bat saying it was over warranty mileage. He refuses to cover the cost of the part and says he will cut labor in half. I will be buying the part myself and have him doing it because it'll cost more to put it together and relocate it.

I am a single professional female with no means of transportation to work, having the car indisposed for more than 3 weeks is not much of an option or I will lose my job. I'm upset that I was lied to initially, and that the other 3 mechanics have backed my stories but this man has left me with no other choice and taking advantage of the situation. They are refusing to back up any warranty and will only cut labor in half. Transportation to and from work has me leaving work early and arriving late. Not to mention I am losing more money on replacing and paying for more labor and parts. Not to mention the physical and mental stress dealing with the situation has caused.

All was great until 22,000 miles, a heavy clunk sound began each time I went over a small bump coming from the left rear. The vehicle has been checked by the dealer three times. They can't locate the problem. I became so frustrated I had both rear shocks replaced at my expense. At just over 22,000 miles the malfunction lamp came on. The dealer had to replace the BCM( Body Control Module).

All was great until 8-19-08 when the ABS, ESP and Traction Lamp came on when I accelerated onto the highway. This vehicle is becoming another nightmare. Two new Jeep vehicles in two having problems. I would like to trade this vehicle, but now I have negative equity and the Liberty residual value is so low. This vehicle has become a true lemon and I'm stuck with it. Others that I have spoke to said I have no recourse. I became so worried about constant or possible breakdowns, that I recently purchased Chrysler extended warranty two weeks ago. Please Help!

Both vehicles were new when purchased.

I spent 30,000+ for a brushed up Jeep, and drove around in a dodge neon for a week. My Jeep isn't a stock Jeep the dealership put a 3 inch lift and 35 inch tires with 18 inch custom rims on it before I purchased it. I have a really nice looking Jeep with a crappy touch up job. I told them as long as they were going to warranty the parts and if any rust happened to show up over the life of my Jeep then they would be responsible and they agreed. Next problem that I had was and still is rain leaks into the Jeep around all of my doors especially my front passenger door and drivers rear door. My back floor board has had standing water in it, and the front passenger leak soaks my passenger seat.

It is very embarrassing and could create a health hazard when mold and mildew start to grow under my floor mats, or in my seat. My Jeep has been in the shop at Century several times and every time I have my oil changed I ask where they are on finding a fix for my problems. I also have a rattle on my drivers side in the door that had the hinge fixed they can never recreate the problem, but I took the Jeep in and showed Kevin the sales manager the water spots and the wet seat from the rain we had that day. He told me his service manager would be calling me that was 4 months ago and Kevin is dodging my calls. When he is confronted with these problem by me he acts really busy and tells me he will get right back to me, but never does. I want my Jeep fixed or the money owed on the Jeep and they can have it back.

This has happened for a third time this year, and upon disassembly, I've found that the connector and speed control switch have melted together in to once piece, requiring extensive work to separate. Now, the wiring harness leading to the blower fan speed control is useless, requiring replacement (or splicing). I have replaced the blower motor resistor. After consulting with both an automotive mechanic with an wiring/electrical specialty, and after consulting directly with a company that manufactures complete climate control systems for other major car manufacturers, I replaced the entire blower motor. This seems to be a widespread problem, as seen by internet searching for jeep blower resistor.

Complete loss of property (vehicle) and loss of transportation until settlement can be decided.

Bernard was so rude to me he hung up on me.In the mean time the dealerships General Manager also called to get Chrysler to complain about the Jeep and to get authorization for a loaner Jeep, in which the authorized for one week a car. I live in the mountains and it snows almost everyday and a regular front wheel drive car does not go. So the dealership is letting me use a 4-wheel drive SUV. Just because they feel that they should and they are great. I don't know what to do next. If it wasn't for the people at the dealership I would not have a 4-wheel drive to use and I believe Chrysler does not care about their consumers who buy off of them and as soon as you sing the papers. It is screw you and they laugh at you with the money in their pocket. I will never ever buy another Chrysler product again just because of the way I am being treated at the main office.

Dealer stated, many times, nothing was wrong with the car. They just did not want to fix it becuz a Jiffy Lube employee would have noticed the stick shift jerking 6 to and fro and making horrendous noises. In Morris, IL the car was so bad that I wouldn't drive it again. Found a dealer open for 3 hrs. on a Sat. a.m. and they said the drive train had fallen apart and it would take at least a week to repair it. they said they were surprised it was even moving and that I was very lucky to get there. I am self employed and did not have a week to throw away as I promised I would be on a job in L.A. The dealer agreed with me that the car was a lemon and I decided to just cut my losses and run. didn't have the wherewithal to deal with the lemon law as I have to work (I am a painting contractor and need an suv type vehicle) Well, it is against the law to sell a car in IL on a Sunday, plus I had no car to trade in anywhere else. I did not want another Jeep. I had no choice but to buy another Jeep from the dealer.

I got screwed and lost thousands of dollars which I can not afford to do. I felt I had no choice in the matter if I wanted to keep my job back in L.A. The only Jeep available was a lesser package and an automatic. I hate automatics but needed a car. So now I have a Jeep that has a mere 6000 miles on it and it is SEVERELY RUSTED (I have pics) underneath and lags considerably when I try to pass or merge. The rpms go clear to the red line before it will kick in and move forward. I have nearly killed myself due to this. Yesterday at the dealers (for yet another recall) I complained about the rust and lagging. They called Jeep about the rust and were told they could only fix a rust problem if it wore out a part, and only that part, and said it wouldn't hurt the car. Hello. Rust eats metal. The lagging problem, well, I got the usual --- it's a Jeep thing and there is nothing wrong with it. T

he rust warranty is for 100,000 miles and they are refusing to do anything. I rarely complain about my cars and when I do I am always right (clutch and drive train case in point) so I know the newest Jeep is going to fall apart if it isn't consumed by rust first. And how can I ever resell a car covered in rust underneath? There is something wrong with the tranny and lagging. I am out so many thousands of dollars and time, motels, dealer trips, loading and unloading work vehicles, it is not funny. Looking at blogs there are thousands of people having trouble with the 2007 4 door wranglers --- not just me. WHAT CAN I DO to recoup my monies and get rid of this rusted, lagging piece of junk? BTW - car was made June 2007 I took it in Aug/Sept and went to L.A. The vehicle has not had a drop of rain on it for it to rust and it has not been driven off road or trekking thru streams, ie; a Jeep thing as they like to call it.

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I'm using the additional warranty I purchased on the vehicle for a loaner because we have to have transportation and have missed 2 days work for this already. the Jeep has been there 4 days now with no update either.

I called HQ Chrysler and they said it should be covered. Back to dealer...nope. Not covered. So, re-called Jeep, oh...yeah, not covered. I've had this problem three times and each time it resurfaced, jeep is now saying my $300.00 problem. (It won't go into park or drive) Even though Jeep said the Shifting knob is covered, and all the transmission is covered, the linkage between the two is not. Hmmm. Also, my radio went bad three different times....not covered. My warentee clearly says it is. They said it was not an accessory so not covered.

Since it was original factory, it isn't covered. I did some digging and showed them and NOW it is covered. Hmmmm. So, I call and it is covered, dealer says no. I recall and HQ says oh yeah it isn't covered. I read them the warranty....oh...We'll check. Story changes every time I speak with a different representative. No consistency or common sense. Story is short subject, transmission still shifts poorly and I've spent over three hundred in diagnostic tests. Since problem isn't covered neither are these diagnostic tests.

Jeep still isn't running correctly, they've had for over 15 days and I get no rental car. Okay, so, I'll never by from Chrysler again, nor will Weaver get any of my business. Runarounds and double-dealings in Jeep dealers across the country. It is systemic in Chrysler and too consistent to be only dealer to dealer. Shame on Chrysler. This will cost them thousands as I'll not buy from them again.