Jeep Wrangler Reviews

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About Jeep Wrangler

The Jeep Wrangler is an SUV designed for off-roading and is available in both 2- and 4-door models. Read more Jeep reviews to learn about other models.


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Jeep Wrangler Reviews

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    Reviewed July 5, 2026

    I bought my wife a 2019 Jeep Wrangler right off the show room floor. Best one they had. Rocky Ridge model for $57,000. I just received the title after paying the jeep. Still under the years but just over the 100,000 mile warranty and the engine is no good. Two heads went!!!! These cars are JUNK!!!! DON’T BUY ANY TYPE OF JEEP PEOPLE!!! My wife never did any off roading and babied this vehicle. Buy any other vehicle but a jeep. Completely junk!!! They wouldn’t even honor the warranty because she was 15,000 miles over the 100,000 warranty but under the years on the warranty, the dealer also insulted me by saying they would give me $5,000 dollars to buy the vehicle!!!! DON’T BUY A JEEP!!!

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    Reviewed May 18, 2026

    2021 Jeep Wrangler had 36,000 miles but over the warranty timeline. Needs a heater core replacement at my expense. Replaced left cv axle on warranty now the right one is bad. The auxiliary battery is bad. Are these common for this Jeep? Or do I have a lemon?

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      Customer Service

      Reviewed March 30, 2026

      I regretted of buying a Jeep Wrangler, jeep customer service is nothing but a waste of time. 56.000 miles with major problems. I call 5 days in advance before warranty expired, they refer me to the dealer for repair. After repair they denied my claim. Don’t want to pay. I hate Jeep. I will trade that car. 🤮💔

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      CoverageMaintenanceStaff

      Reviewed March 23, 2026

      Been a Jeep owner for many years, All the Jeeps I've have that were made before the year 2020 were all beasts and great vehicles. I don't know what happened after 2020 but the two jeeps I've gotten since then both had the same issue, the Death Wobble. After reading online, seems like a HUGE ISSUE THAT JEEP DOESN'T CARE ABOUT FIXING, It's ridiculous that a car company that is aware of such a huge problem and can't fix it? Guess what? You're gonna spend a lot of money to repair shops for them to not be able to fix it either, just give up and buy something else until Jeep can get their crap together, This Wrangler I have now is the last one I will be buying. You have lost a 25 year customers, Fix your crappy jeeps!!!!

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      Customer ServiceTechPricePunctuality & SpeedMaintenanceStaff

      Reviewed Feb. 25, 2026

      I purchased a 2019 Jeep Wrangler JL new in 2020 for my son to own on his 18th birthday. About 6 months in to owning the Wrangler the drivers shoulder latch to move the seat up broke. The Jeep was under warrantee and I schedule to have it repaired at the shop (Concord, California Chrysler, Dodge, Jeep). It was repaired and lasted about another 9 months and a similar concern happened again, so I again took the car in for service under warrantee.

      Everything went fine until last year 2025 when the seat was pulled forward it got stuck against the steering wheel leaving the Jeep undrivable. I had the vehicle towed home for repair. I googled the issue and it came back as known problem. I had the seat fixed and everything again was operational. Three weeks ago in early January 2026 while in the mountains the seat popped forward and became stuck. This time the seat was beyond repair and I had the Jeep towed at considerable expense.

      I called Jeep and was given a case manager to discuss the issue, but that person never returned my calls and the case was closed. I removed the seat and was advised to take it to the dealer where I bought the Jeep (Concord California) and the service advisor looked up the vehicle and said there is nothing he could do. He said "my best bet would be to find a used seat online as it would be very expensive for me to purchase and have assembled a new seat". He ended the meeting by saying there is nothing he can do.

      The Jeep organization continued to drop the ball and never fixed the seat correctly. The fact that this issue caused great expense to me and Jeep makes it obvious that it a me problem is disgusting. My recommendation is look for a reliable company that offers at least follow up to concerns even if nothing can be done. What a piece of crap this is!!!!!!

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      CoverageSales & MarketingPriceStaffBillingTimeliness

      Reviewed Feb. 12, 2026

      I purchased a Wrangler Sahara Unlimited through a private sale with only 110,000 km on it. The very next day the check engine light came on, so I brought the vehicle to AutoRX. When I arrived, I clearly explained that there was a ticking noise from the engine, an issue with the heat, and a possible camshaft sensor concern. The shop repaired the heating problem, but the ticking noise and engine concerns were not addressed AND charged me $1500. I reached out to FCA and also tried contacting Wrangler/Jeep leadership to see if any goodwill support could be offered. Unfortunately, they declined to help. I’m now facing a repair bill of about $9,100, on top of another $1,500 I already spent at a local dealership.

      For a vehicle with this mileage, I did not expect such major issues immediately after purchase, and the lack of support has been extremely disappointing. Based on my experience, I cannot consider this a reliable vehicle. Buyers should do very thorough inspections and be prepared for potentially high repair costs. Unfortunately, based on my experience, I cannot recommend this shop. The only positive thing I can say is that they are friendly and good at conversation, but my mechanical concerns were not properly resolved.

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      Reviewed Dec. 8, 2025

      Do not purchase a Jeep Wrangler. Serious recall issues, and they have no corrective actions as of today—steering and battery fires. I have a 2024 High Altitude e... Can't plug in the car, and I have had steering and other serious issues. DO NOT BUY A JEEP. Just follow them online with recalls. Severe issues. I'm filing a lawsuit against them.

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      Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffTransparency

      Reviewed Nov. 5, 2025

      I love my 2018 Jeep Wrangler Sahara Unlimited, which is why I’m giving any stars for this review. I do love its versatility and general reliability. The problem is that I just had to wait over 2 months for Jeep to send me the part to fix my car. It was a regulated part that had to come directly from them. Jeep had to program my odometer reading into the new part, after I sent the old part to them. After not receiving the part after about a month, the dealer called Jeep who told them that they can see that they sent the order to the correct dept., but no one knew if it had ever been shipped out. No one had an answer. It took so long that the dealer eventually had to put the follow-up in my hands to try to get any help. I had to get a case manager from Jeep that I had to track down for updates, for the most part. Every time I asked why it was taking over 2 months, they couldn’t tell me anything or give me an ETA when it would be ready.

      They also told me that, because my car is older and I’m not using a warranty for the part, they wouldn’t supply me any kind of rental to get me to school, so I had to rely on others the whole time. When the new part finally arrived at the dealer, Jeep hadn’t even programmed it, so my car with over 50k miles read 0 miles. So now I’m stuck waiting again with no idea when the part is going to come back in with the correct reading. I don’t even know if they kept my old part and still have the reading, because they’re so bad at contact and giving any explanation as to what’s going on. I asked for them to offer a discount or for anything to help make this right, considering their awful customer service and my extremely long wait time, and I have not heard back since. I have no idea how this company stays in business.

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      Customer ServiceSales & MarketingRefunds & PayoutsStaffBillingHonesty & Transparency

      Reviewed Aug. 20, 2025

      Honestly, I’ve had my fair share of Jeep issues and for a car to supposedly have longevity and be made well—- I have to face that is not the truth. I think I love the idea of Jeep but the actual ownership of a Jeep, its mechanisms and the ridiculous warranty specifications, trash. I bought a 2020 Jeep Wrangler last November at 13k miles. It hasn’t even been a year, and one month to the day after my warranty expired, my transmission valve craps out?! I immediately call and was told my warranty was still good and given a reference number. Turns out it’s not good and I owe the dealer FOUR THOUSAND DOLLARS. The car doesn’t even have 20k miles on it and I’m not the original owner so I never even had the chance to purchase any other warranty which is actual bullshit.

      Customer service is terrible, the dealer doesn’t care what kind of economy this is or that I simply cannot afford this. I’ve been lied to and basically coerced into taking it to a dealer that I now am stuck with a bill I shouldn’t even be paying. This shouldn’t be happening because if it were built correctly in the first place, or parts were brilliantly designed, we wouldn’t always have these incompetent issues. This is a SCAM. I’m literally about to sue because this vehicle stopped WHILE I was driving. How dangerous!! And everybody acts like this is normal and okay. I’ve got news, IT’S NOT. My life is risked and I have to pay for it?? Count your days.

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      PriceStaff

      Reviewed July 26, 2025

      I’ve owned a 2017 Jeep Wrangler Rubicon since 2020. It has 52,000 miles on it and has suffered what thousands have experienced with these vehicles; a faulty plastic oil filter housing that leaks large amounts of engine oil onto manifold, transmission housing and ultimately the exhaust system, which in my opinion can cause a fire. I’ve built a number of cars and restored them, and I must say Jeep/Chrysler should consider a recall. I’ve read that the company considers it not a safety issue, which is debatable in my opinion. The cost to remedy this is somewhat expensive. I suggest anyone considering a Chrysler/Jeep product understand and consider this poorly designed and manufactured oil filter housing, and know it will likely fail at some point in my opinion.

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      StaffHonesty & Transparency

      Reviewed March 21, 2025

      Hi, I got into a major T-bone accident today, where my Wrangler went straight into the side of a moving car at around 30 mph, and the large bumper on the front of the Jeep Wrangler honestly saved my life. The other car was totaled but the Jeep Wrangler took all the pressure from the accident into its bumper leaving the rest of the car pristine. I just wanted to write this review to say that this car saved me from major injuries, as I know if I was in a smaller car that had a bumper that was not structured like the jeep’s, the car would have been totaled and crushed on impact. The safety on this car is amazing!

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      Refunds & PayoutsMaintenance

      Reviewed Dec. 23, 2024

      I have owned 12 vehicles from Chrysler over the last 20 years. I have used UCONNECT in every incantation from 2.0 on and been very happy with it. I traded a perfectly fine high mileage 2020 Glad on a 2024 Wrangler that now has less than 1000 miles on the clock and has been in the dealership for almost a month. My issue comes from the UCONNECT in the 2024 and 2025 Wranglers and Gladiators not working correctly.

      I used the native API for voice command etc for 20 YEARS. This latest incantation not only has no native voice command in head unit, it only works with Android Auto and Apple Carplay. You can't even adjust the native clock as it always goes back to GMT time. (We are GMT+6.) I have turned in stars tickets, expedites, and been stonewalled the whole way. The stupid part? It works just fine on every other 2025 model on the lot, even a COMPASS! I am venting but guess after we reach the 30 day lemon timeframe I'll have to go to arbitration and get my money back.

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      MaintenanceStaff

      Reviewed Dec. 2, 2024

      I bought a lifetime MaxCare warranty in 2013 for my Jeep Wrangler. The past 5 years have gone from bad to worse. I continue to have issues (Jeep Wranglers have horrendous service problems ranging from electronics, to heating cores failing) that the dealership and Chrysler refuse to correct. Heated seats, rear windows, seat belt light, engine light not working or have been unresolved with numerous attempts to try to fix. Dealership blames no parts coming out of Chrysler? Unfortunately an extremely bad product and service and no one cares. Save yourself a headache and money and buy a Bronco.

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      CoveragePriceStaff

      Reviewed Oct. 24, 2024

      My 2018 Jeep Wrangler is suffering from paint bubbling and corrosion. I recently found out there is a class action suit against Jeep for this issue because it is a manufacturing issue. The only fix is to replace doors and hinges where the corrosion occurs. I am out of warranty and cannot get Jeep to cover any costs so my Jeep will just have to keep corroding and the paint peeling because I am not going to pay over $10,000 for new doors and hinges. If you own a Jeep Wrangler between 2018 and 2023 then you will eventually have this problem happen. Make sure you get it taken care of before the warranty expires. Keep a close eye out for bubbling on the paint and get it to your dealership asap. Since the value of my Jeep is now much lower due to this issue I will not be trading it or selling. I will just keep it until it falls apart. It will be the last Jeep I ever but (this is my 4th Jeep).

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed June 19, 2024

      Please reconsider spending your hard-earned money. I will try to stay professional even though the level of frustration is beyond any acceptable level, and I wish we had never done it. On March 23, 2024 we purchased a brand new 2024 Jeep Wrangler 4xe High Altitude. A couple of days later, around 75 miles on the clock, my wife alerted me to a red message constantly flashing on the dashboard - 'Service Hybrid Electric Vehicle System'. Shortly after that, I contacted the dealer and brought the vehicle to them, at their earliest availability, on April 17th, 2024. The vehicle only had 150 miles on the odometer.

      Later that day I was informed that they did not have the part - 'harness' communication cable between the hybrid drivetrain and the battery and the onboard computer, and that I needed to wait for the part. They spoke with the parent company of Jeep who instructed them, and us the vehicle was safe to drive and park inside the garage. Finally, on May 10, 2024 the part arrived and I dropped the vehicle for repairs. Between now and then, June 19th, 2024 they have been attempting to repair the problem. We have not seen the vehicle ever since. Yesterday, June 18th, 2024, which was the day, they assumed the vehicle to be ready for us to take it back, I was informed the problem now is even bigger. Check what they have done with it in the meantime, I was lucky enough to ask for the picture documentation of those repairs. They also shared that the parent company strongly advised them to park the vehicle outside!

      As of the date and time of writing, June 19, 2024 we have not seen the vehicle for exactly 41 days, with no hope on the horizon. Frankly speaking, after seeing the progress repair pictures, we do not want it back. We would love to have the money back, according to Virginia's Lemon Law. Unfortunately, this is not what they are willing to agree on and therefore we have to go through the hassle of an attorney. Think about what you may go through when buying the 'supposed to be iconic' Jeep Wrangler.

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      Customer ServiceCoveragePricePunctuality & SpeedStaffResolution

      Reviewed Feb. 3, 2024

      I have been a Wrangler owner for decades. I've modified mine over the years, and spent almost $75,000 in total on my newest, a 2018. I've been a fan and "recommender" the whole time. But I've never really had an issue before, so I never knew how truly awful Jeep is. My Wrangler is rusting horribly at all the hinges on all four doors, and on the bottoms of the doors and a spot or two on the hood. It's awful, bubbly paint and my wrangler looks like it has acne. Or cancer. It's been in the shop for recalls and other standard care, and each time the service department of my local dealer was going to report it. It's not safe to assume they never did, as I finally called Jeep myself.

      My first call ended in the rep telling me that I was 30 days too late for the work to be covered. It could NOT be more obvious that this bubbling paint has been going on for over a year, but now I'm "too late." If Jeep had done their job, I wouldn't be in this situation. I attempted to escalate the issue, but no one returned calls. I must've made 20 calls and spent HOURS on hold, repeated the story dozens of times to different reps during that 30 day period. I got apology after apology and admission that they dropped the ball. But they still aren't covering it. They estimate my cost to be between 4 and 6 thousand dollars. They admitted on the phone that the reason they're denying it is because it's such an expensive repair. That they'd stand behind the car if it wasn't so costly.

      They've admitted that this is a known problem. Yet still not covering it. WOW. Have they lost a life-long customer. And I'm going to spend as much time as I can on my Jeep forums and social media spreading the word. This is such a slap in the face. But it does give me the excuse to switch over to the Bronco now. Maybe Ford will be better to their loyal customers.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Feb. 2, 2024

      Jeep has the worst customer service I have ever experienced. On December 4, 2023, I made a deal to purchase a brand new Wrangler Willys from a dealership even though this vehicle had some extra features that I did not initially intend to buy. One of these features was a Uconnect 4C NAV & sound group. After picking up my Jeep and driving for only for about 20 minutes, I realized that the Navigation was not working. I did not pay much attention to this, thinking I just needed to sync it when I got home. However, after getting home and trying to sync and reset the Navigation, it still was not working.

      I called Jeep Chrysler customer care. The support person who answered the phone explained how to reset the Nav but their advice did not work. I was then advised to go to the nearest Jeep service. At my servicing appointment, it was determined that the entire radio unit in my Jeep was broken and had to be replaced. The Jeep dealership ordered a new radio. However, the service workers informed me that they could not complete my radio replacement without permission from Jeep customer care and that I would have to open a case regarding this. The service workers called the dealership where I purchased my Jeep. I was told over the phone that my radio was most likely wrongly installed when the vehicle was in the factory and this was not the first time this had happened.

      Three days later, I finally managed to get through to Jeep customer care over the phone and I received a case number. It has been a month and I still cannot reach the case manager assigned to my case using the number provided to me by Jeep customer care. I have called every day and the call always goes to voicemail. Despite leaving three messages, I have never been called back. I have even tried calling other Jeep departments who have tried to connect me to my case manager with no luck. These departments have also sent emails to my case manager but I have still not received a single response. The navigation system, SOS call and road assistance in my new Jeep are completely broken, I have received no help, and I still have no idea what is happening with my case. This is unacceptable.

      I am extremely disappointed in the horrendous customer service I have received. I paid for a brand new Jeep and paid more for its extra features, including the Uconnect 4C NAV & sound group. It is this feature that is not working, so I pretty much spent money for nothing. I was so excited about having a Jeep but now this became just a huge headache. Jeep has not taken any action to replace the faulty radio and their customer service exists only on paper. It seems that Jeep and Stellantis unfortunately just care about taking all your money without providing the quality service they claim to offer. I hope my story can help other potential customers think twice before purchasing a Jeep.

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      Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

      Reviewed Oct. 24, 2023

      We purchased a brand new 2023 Jeep Rubicon 3.6 Litre Engine which started leaking oil at 1200 miles. Took vehicle to dealership McKinney Jeep and was told it was a defect from Jeep on the assembly line. A brand new Jeep should not need a new block at 1200 miles. While our Jeep was laid up they gave us a crap Jeep to use but was told not to take out of state. Jeep does not want to compensate us anything for our time and expenses and keeps blowing us off on phone calls and emails. That being said, that was our first and last Jeep we will ever buy for that kind of money. As far as dealer goes, McKinney Jeep in Easly, SC screwed us too in that they had the new block and it sat out back for 2 weeks with nobody to put it in.

      Finally got Jeep back with oil leak and antifreeze smell. Sent it back to dealer again, they had spilled oil and antifreeze on top of engine. They kept it another two days and when i got it back I noticed two weeks later that they had scratched up my driver's seat and they are putting the blame on me and refuse to fix it. Don’t buy a Jeep and certainly not from McKinney Jeep in Easly SC.

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      Customer ServicePunctuality & SpeedMaintenance

      Reviewed Aug. 30, 2023

      Jeep customer service is awful… I have been waiting for almost a month for a resolution on my 2020 Wrangler whose service 4wd light continues to go off and on…local dealership has had the car twice and both times we have been told it's fixed but it isn't… terrible several for a defective product.

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      Customer ServiceCoveragePunctuality & Speed

      Reviewed Aug. 27, 2023

      I bought my Jeep Wrangler in 2020, man I was in love with this car. I felt it was a good drive, sporty, I was so happy for the first 6 month. One day about 6 months after I was coming back from a work trip to LA and I hit a very small bump. I was going about 60 mph and my car started to shake, it was so bad I thought my car was going to come apart on Freeway. I'm not try to be funny but I actually peed my shorts. I was almost hit by 18 wheeler. I managed to get over to side of freeway where I sat for a 1/2 hour. I got off the freeway and called a good friend and asked what I should and he said call the dealer.

      I called Crystal Cathedral Chrysler and the woman in repairs said, "Oh that's called the Death Wobble, bring it in and we will repair it." She said, "It's ok to drive, just drive in the slow lane." Well I brought it back 3 times in 3 years to have the "Death Wobble" fixed, It's good for about 3 months. I don't take it on the Freeway anymore. My lease is up in 5 months and I can't wait to turn it in. MY buddy has the truck version of my car and no problems.

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      CoverageStaff

      Reviewed May 13, 2023

      I have NEVER in my 65 years had SUCH poor service. Service Manager HAD NO IDEA how a Hybrid Jeep Wrangler even works. Short history: my Jeep constantly loses its ability to run in electric mode. However, EVERY TIME I take it back to the dealership, I'm told the car is fine. NO IT'S NOT. It's an electric vehicle that WILL NOT RUN IN ELECTRIC MODE. They 100% ignore the error message "Electric Mode Temporarily Unavailable. Fuel & Oil Refresh In Progress" Reading the manual, this is a safety mode. IF the preset self diagnostic (Fuel & Oil Refresh) can not complete its diagnosis, the car will disable the electrical ability and only run in gas mode. YET, still no fix..

      I spend $85 a day in rental which is not covered... they could care LESS. DO NOT DO NOT DO NOT purchase a JEEP. READ all the comments JEEP could care LESS!!! Stop buying, that will stop their despicable practice of turning out lemons. AND NEVER NEVER buy from Larry H Miller Jeep in Albuquerque NM especially if you are an older woman.

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      PricePunctuality & SpeedMaintenanceBilling

      Reviewed May 9, 2022

      I bought my Jeep about March 9 and in One month car breaks down. A month later smoke everywhere saying hot engine. Turn engine off hot engine. I their road side assistance. I had to wait around for the for the roadside assistance that came with my car after putting $7000 down with a $575 monthly payment to lease which is a little bit ridiculous but I love the car. I wish I would've never done it. The worst mistake of my life. I'm stuck with a payment. I was saving money to buy the soft top from them that they told me they would charge me $3000 to put a softer top on. I will never ever ever spend another dollar.

      They took forever to pick up my son. I had to leave. I left my son waiting with the car pulled over, a brand new car. I paid this money And I struggle never to have a problem that's why I pay so much to never be stranded and never have a problem. I guess not only did they pick up the car after a while but then they told my son, "I'm sorry. I have two people in my tow truck. You can come," and left my son stranded somewhere in Farmingdale. Took him two hours to get a friend to find where he was to be picked up. This is unheard of. This is not right at all. This is unacceptable. I regret the day I walked into the Jeep Dealer and I had my son going to buy a wrangler for his birthday for the summer. They lost out on that because I will never ever ever ever and saving money to spend another 3000 on a soft top. Forget it. I regret the day I spent a dollar on jeep.

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      PricePunctuality & Speed

      Reviewed April 12, 2022

      We have been waiting (and still counting) for an instrument cluster for our 2021 4xe with no end in sight. I have no idea how much gas we have, how charged our battery is or if there are any other instrument warning indicators alerting us to issues. I am confident Jeep is still making these vehicles and using these instrument clusters in their new vehicles, so the poor supply chain issue is not going to work this time.

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      Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaffCommunication

      Reviewed Aug. 28, 2021

      I purchased 2018 Jeep Wrangler on December 2017 with prepaid maintenance package. I have quite few things to tell. First, after purchased the car, went to Livermore California location for oil change few times, the last time I went there, was absolutely NO customer service! I called before I went there. The receptionist said it was ok to come for service, so I drove all the way from Fremont California to Livermore California, you could Google it how far it is. After got there, the man at front door with BAD ATTITUDE, said ”no, I can’t take you!” I said: ”The receptionist says it’s ok to come.” He said: ”I can’t .” I went back to receptionist, she said the system shows it’s ok to do oil changed service. She had confused face to look the man at door. This is total Racist. He just wouldn’t take my car for Service by his control. This shows the management has no communication to each other, on top of let customer take the responsibility.

      At that time, I knew that I have no effort to complain. The company won’t do anything for it, all it is cover their own employee. I decided to change to different dealership for service. Redwood City Jeep at California is the most unprofessional management. It is the most difficult appointment to make for oil change service. Only three a day for waiting services appointment. A lot drop off appointment. I asked the receptionist, "If I drop off, do you have shuttle for drop me?" She said no. Which means cause customers money for no reason. I know it’s pandemic, but you CANNOT use this excuse for everything.

      I rescheduled my appointment with Fremont Jeep California, they have Monday to Friday, 8am-5pm all waiting appointments. Why they don’t use the “pandemic“ as excuse. Same jeep brand different advertisement. Why would let these unprofessional Dealerships to representing JEEP. Although few attorneys have contacted me for sue on 2018 jeep transmissions problems. I did not pay attention for it. It is so unfair, after customer purchased car, treat customer like nobody. All need it for easy access for make service appointments.

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      Rates

      Reviewed July 5, 2021

      I bought a 2021 Jeep Rubicon in Sept 2020. It has 10k miles now. Drove to Las Vegas and the interior wheel wheels melted. It came off in chunks. Took to Yucca Valley Jeep and they told me I cut my own wheel wells!!! I'm a 50 year old woman. Why would I cut my own brand new wheel wheels? RIDICULOUS! They denied my warranty. JEEP IS RIDICULOUS, BUY A TOYOTA!!!! Never went off road 1 time. I didn't want to rate at 1 star but required to do so...Seriously frustrated.

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      Reviewed Oct. 1, 2020

      I love this 2019 Jeep Wrangler. I bought it last year, slightly used with 2k miles on it. The prior owner fancied a manual transmission but realized it wasn’t for him. This car is sweet. I installed 4 door brand new Rubicon shocks and it lifted it 2” for better wheels and tires. It’s basically a Rubicon for $30k. It’s a beast. Being my 5th wrangler I’ve never had mechanical issues so I’m always surprised when I read about how unreliable these trucks are. I’ve never experienced it. Love the new.

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      Customer ServiceSales & MarketingMaintenanceStaff

      Reviewed Aug. 13, 2020

      My wife and I purchased a 2017 Wrangler Unlimited Sport brand new from a Jeep dealer in San Diego. Around 11k miles we noticed the vehicle overheating when going up a steady grade and needed to stop several times. We took the vehicle to a dealer since it was under warranty where the thermostat was replaced and the radiator flushed, and the problem was fixed...WRONG. Continued to have overheating problems and back and forth to dealer for repair. The Jeep failed engine test and thought the vehicle would be repaired.

      Oh no, as the consumer, we were told by corporate level management and the regional master engine tech that the Heep was operating as designed and would overheat under load when going up a grade. Wow, heck of a way to stand by product Anyway, after weeks of arguing with Jeep management and having a mechanical inspection which validated our complaint - the engine block was cracked, and a new engine block was installed. Encountered coolant leak from thermostat housing, which is plastic and took it to a dealer on 08/10/2020. Picked it up on 08/10/2020, and was informed the thermostat was replaced and had to pay $100.00 for the repair (co-pay under warranty). However, I told the service rep that the thermostat had been replaced in 2018, showed the invoice and that the part had less than 10k miles. Just the consumer, still have to pay.

      The commercials on TV about experiencing a Jeep adventure has been a Heep nightmare for me. Quality and reliability are poor and interior is poor quality. More importantly, customer service and consumer respect is non-existent. The Jeep has the coo guy factor, but merely speaking it is lipstick on a pig. Had a few other mechanical problems. To date, it has under 24k miles and we do not have any confidence in the vehicle to go adventuring. I am looking forward to see the Ford Bronco.

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      Customer ServiceMaintenanceResolution

      Reviewed July 17, 2020

      My husband bought me a 2018 Jeep Wrangler Rubicon JK in 2019. Since getting it last year I have had intermittent issues with it starting (it won't start, makes no noises but all lights and radio works) and has recently started randomly turning off while I am driving it with no warning or lights. I have had the car to three different Jeep/Chrysler dealerships. I am being told by the last dealership that we took it to, that you can no longer modify anything electronic or electrical on the newer Jeeps because it can cause these types of issues. Mine has an after market Alpine radio (which was recommended by the service manager at the first of the Jeep dealerships I went to) and after market drop down running boards that were on the Jeep when it was purchased.

      When we purchased the Jeep it was used, but only had 3400 miles on it (still has under 8000 miles). The fact that it was still under the factory warranty was one of the pros for purchasing this particular Jeep. Their recommendation was to remove all after market items from the Jeep! I was told that even after market light bulbs can cause these problems in the newer Wranglers!!! The last dealership even told me that the Jeep Wrangler I have, which has a factory "off road package" cannot be used off road without VOIDING THE WARRANTY! They said that the new Jeeps are "not made to be used off road"!!!

      I absolutely LOVE my Jeep but I am so disgusted with Chrysler and these dealerships that it makes me literally sick to my stomach!!! I am now faced with the choice of pursuing legal action or going to a performance garage and seeing if they can fix the issue!!! I am so frustrated and disheartened by Jeep. I also worry about my safety since both times the Jeep stopped running it was while driving down the interstate!

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      Customer Service

      Reviewed July 7, 2020

      I purchased my Jeep Wrangler Sport less than a year ago-brand new. The car is an adventure car, however the experience working with the dealership is one of the worst customer services experiences I had.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed May 20, 2020

      Stay away from Chrysler Jeep products. Do your research before you buy. Look at all the forums! Steering and components are junk. Mine broke in half going under 20 mph making a turn. Thankfully no severe injuries, my child wasn't in vehicle, no other vehicle involved, and speed wasnt faster or jeep would have flipped. The bolt holding the pitman arm to the steering box broke in half at an angle. Jeep barely has 100k miles on it. No vibration or warning sign. JK Wranglers are all bad about this. Come to find out my jeep has 9 other recalls, none to do with this issue though, although the forums show that there is a very bad issue and all owners had to replace at own expense.

      Won't stand by their product nor give any kind of help. Wreck happened first of April and I just got an email this week with basically 2 sentences saying because I had to go up 1 tire size, (255 - 265) same wheel size (18) and same width ratio, they don't feel it's their fault. Had to contact state attorney general and BBB of Michigan. Waiting on reply. Stay away from jeep and Chrysler products. Should've listened to word of mouth and read forums. As big a Cummins fan I am, my truck is now up for sale as well. Won't buy another till they ditch Chrysler.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffBillingTimeliness

      Reviewed April 10, 2020

      2016 Jeep Wrangler JKU with 60119 miles at discovery of issues by dealership, Jeep was purchased new from dealer. Chrysler was contacted by dealership and myself to cover maintenance on blown head engine head gaskets following inspection. On 23Feb20 I noticed excessive vapor coming out of my exhaust on my way home, I checked my coolant and oil to see if there were any problems. Finding low coolant levels however it was still within normal range. Not having any other problems or temperature change I parked my car at home. No more than an additional 3 miles were driven. The following day I contacted a dealerships to check for maintenance and was advised to bring it in if drivable.

      My vehicle was driven to World Jeep in Shrewsberry NJ where it was determined my head gaskets are damaged and a repair was necessary. The dealership recommended the additional replacement of the radiator which Chrysler was informed of and discussed terms for covering the repair of the vehicle as the failure occurred right at warranty. Following the maintenance and repair I drove my vehicle home and submitted the paid bills which a Chrysler rep had discussed for payment. I found the engine was still having a problem with air in the radiator/coolant line and immediately took my vehicle back to the dealership for a coolant purge.

      During inspection the Chrysler master mechanic noticed the main coolant fan was not operating as expected. The main coolant fan operation was intermittent which would have caused a long term overheating as the root cause failure of the head gasket which was to determined by the Chrysler facility to have been failing over the last 10,000 miles. Chrysler was contacted and approved maintenance as with the other failed items. Following replacement I drove my vehicle home. Attempting to drive it later the next day when I found my vehicle unable to start. I contacted World Jeep again and was able to start my vehicle and drive it to the dealership for maintenance inspection. Dealership found gasket installed was defective, the heater core was clogged unable to provide heat in the cab and the engine had a knocking noise.

      Chrysler was contacted to recommend course of action which is the replacement of the engine. 10APR20 Chrysler has changed case managers 4 times and has been difficult to receive a response back by myself or the jeep dealership. Chrysler is now refusing to cover any of the work they had previously agreed to help cover and are only willing to assist with 50% of the repair costs of the engine replacement. This is my 3rd Jeep wrangler and I am unable receive appropriate assistance from Chrysler/Jeep for a failed component that caused catastrophe damage over a long period of time only to be noticed at the end of my warranty. Chrysler has switched case managers and told conflicting information with a limited response for a problem that has occurred in multiple jeep wranglers and is not an uncommon problem.

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      Coverage

      Reviewed Feb. 19, 2020

      I recently purchased a Jeep Wrangler Rubicon 2019. My first choice was to replace my 2013 Jeep Wrangler Sahara standard but it was impossible to find a standard so I went with the Rubicon. One thing I noticed immediately was the buildup of ice, snow and rocks on the rear fenders and hinges. I approached the dealership and another company that deals with mud flaps. I was told that there are no mud flaps available for this 2019 Jeep. I was not offered an alternative fix to this problem. I have 3M tape but it is chipping and I have small rocks embedded between the body and fender. Soon I will have chips to the hinges too.

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      Customer ServiceSales & MarketingPrice

      Reviewed Jan. 13, 2020

      August 3, 2019 I bought a brand new 2019 Jeep Wrangler Unlimited with 15 miles on it from Brown-Daub in Easton, PA. Since then I have had the Jeep back to the service department two times. Within two months I needed a replacement of: (1) dash instrument cluster, which took up to 2-3 weeks before the part came in and after six months (2) replacement of throttle body and gasket throttle. DTC's showed P2072 ETC Ice Block; P2110 Forced limited RPM; P2118 Motor Performance and C121C Torgue denied.

      I reached out to the salesman advising him of my situation and that I wanted to speak with a Manager and stated I wanted a new jeep because I obviously have a "lemon". His response, and I quote, "I mean, unfortunately, as a dealership we can only do so much. If you're looking for a buy-back of the situation that has to be done through Chrysler." WOW! Typical response from a salesman, basically telling me to piss off, it's not his problem. He made a sale and doesn't give a damn about the problems I'm having. Will never buy another from this dealership and will not advise anyone else to.

      Brown-Daub, please keep in mind that your "Brown-Daub" decal is on my vehicle so, in the future, if I continue to have more problems with my brand new Jeep, Chrysler will be notified and you as well. The dealership corrected the problems because the vehicle is under warranty. My concern is what happens when the warranty has expired. I'm stuck with a vehicle that wasn't 100% from the day of purchase.

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      Staff

      Reviewed Jan. 11, 2020

      As much as I love my 2016 Jeep Wrangler, I have had problems that are unsafe and are dangerous. My jeep's a manual and as I'm shifting into 3rd gear it will not accelerate and I suddenly get stuck in the middle of the road. This has happened a hand full of times. No check engine light comes on or any signs of what's wrong. I shut the jeep off and it wants to turn over but will not start for a few minutes. I can smell gas, after a few minutes it fires up and drives normal for a few weeks and does it all over. I have also came across water leaking in my jeep and it does not come from the top because its only on the driver side floorboard. It's been to the dealership many many times and no help. I love my jeep, but what do I do?? Keep it or trade?

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      Reviewed Dec. 15, 2019

      The Wrangler is a distinctive vehicle. Love it or hate it, it’s not your typical truck or SUV. It has a fun, bouncy ride, with uncanny turn radius. It’s the go-anywhere car that gives an underlying sense of freedom. They haven’t changed that much over the years, mine is the 2018 JL model. The upgrades in the top removal (hard and soft) are awesome. On and off with ease. Though still bouncy, it’s a smoother ride. The only drawback I have come across is the Uconnect entertainment system. It freezes on occasion and it’s difficult to get it to unlock. Overall, a joy to Drive.

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      Price

      Reviewed Dec. 14, 2019

      The Jeep Wrangler is the pinnacle of off-road SUVs. It is versatile, easy to maintain and offers more accessories than any other vehicle I have seen. Due to the popularity, it is a little more expensive than where it should be, but has a great resale value. It is also a fun vehicle whether on the highway or off road in the mud.

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      Reviewed Dec. 1, 2019

      Well built. Notable improvements over the years. Jeep hold value well. Jeep Wrangler usage in all types of climate. Goes from standard vehicle to convertible to 4x4. The vehicle to have for WHEREVER you live or plan to travel. Going from snow to warm weather it's like changing your clothes. It suits all!!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 30, 2019

      I purchased a 2017 Jeep Wrangler Sahara Unlimited in 2017 & haven't regretted it. It rides much smoother than the 2-door & is pretty comfy & spacious inside. The gas mileage isn't too bad; it averages 19 mpg in summer on secondary roads (17.5 mpg in winter) & 23 mpg on highways in summer (18 mpg in winter). The Wrangler is a very stable vehicle with quick response to driver changes. The 4WD is a good feature for driving in snowy weather & unpaved roads (if you go there).

      Acceleration is great for a vehicle this size & gives other vehicles a run for their money. Stopping distance is short for this vehicle; the brakes really grab & can stop it pretty much on a dime. I didn't get the fancy navigation or radio options (although I did get the Sirius XM package), but I did have the opportunity to use it in a test drive & it's definitely a nice feature if you want it. Jeep has a wide variety of options for this vehicle, from navigation to tow packages, slick colors & luxury interiors. I would definitely recommend this vehicle for anyone looking to have a little fun & experience "freedom".

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      Customer Service

      Reviewed Nov. 20, 2019

      For the past year my 2008 Jeep Wrangler has had issues with at times not starting. It would happen intermittently. I purchased this Jeep new from White Plains Jeep Dealership in 2008. I like the truck but have had several issues throughout the years. For the past year I have been dealing with the Jeep on occasion not starting. You would turn the key and nothing as if the battery were dead. I was getting the car started by moving the gear shift to neutral and then moving it back up to the park position and would move the shifter around a bit. After a few more attempts the Jeep would start up like new. I did some research and found that there were hundreds of complaints with this same issue. Many of the complaints stated that they took there Jeep to the dealership or shops and had the battery, alternator and starter changed and still have this issue.

      In my Jeep I have changed the battery recently and Bill Volz' Westchester Jeep dealership changed out my starter. I had the car home for a week and then the issue started again. I took my car back to the Jeep dealership and it has been there two days with no fix in sights. I called Chrysler and got a case number and a case manager to see if they could have a technician coordinate with the mechanic at this dealership and come up with an idea for repair. With hundreds of complaints on line they must know that this is an issue. Chrysler has not had a recall on this issue.

      Many of the complaints say the problems are with the Transmission Range Sensor, which when it goes bad doesn't send a signal that the car is actually in Park or neutral and won't allow it to start. It has been two days and the Case manager has not called me back. I have called him and left him messages and no response. Never purchase a Chrysler vehicle again. Shame because I love jeeps.

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      Reviewed Nov. 18, 2019

      2019 Jeep JL list. Pre ignition issues since day 1 and told that they cannot do anything because it's within normal levels, However I have two friends that have the same year Jeep and nothing. Was also told that it's because the transmission gets used to the way I drive so it's my fault essentially. Clunking noises when reversing. Stereo issues screen goes blue from time to time and I lose volume.

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      Jeep Wrangler Company Information

      Company Name:
      Jeep Wrangler
      Website:
      www.jeep.com