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Reviewed Aug. 30, 2023
Jeep customer service is awful… I have been waiting for almost a month for a resolution on my 2020 Wrangler whose service 4wd light continues to go off and on…local dealership has had the car twice and both times we have been told it's fixed but it isn't… terrible several for a defective product.
Reviewed Aug. 27, 2023
I bought my Jeep Wrangler in 2020, man I was in love with this car. I felt it was a good drive, sporty, I was so happy for the first 6 month. One day about 6 months after I was coming back from a work trip to LA and I hit a very small bump. I was going about 60 mph and my car started to shake, it was so bad I thought my car was going to come apart on Freeway. I'm not try to be funny but I actually peed my shorts. I was almost hit by 18 wheeler. I managed to get over to side of freeway where I sat for a 1/2 hour. I got off the freeway and called a good friend and asked what I should and he said call the dealer.
I called Crystal Cathedral Chrysler and the woman in repairs said, "Oh that's called the Death Wobble, bring it in and we will repair it." She said, "It's ok to drive, just drive in the slow lane." Well I brought it back 3 times in 3 years to have the "Death Wobble" fixed, It's good for about 3 months. I don't take it on the Freeway anymore. My lease is up in 5 months and I can't wait to turn it in. MY buddy has the truck version of my car and no problems.
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Reviewed May 13, 2023
I have NEVER in my 65 years had SUCH poor service. Service Manager HAD NO IDEA how a Hybrid Jeep Wrangler even works. Short history: my Jeep constantly loses its ability to run in electric mode. However, EVERY TIME I take it back to the dealership, I'm told the car is fine. NO IT'S NOT. It's an electric vehicle that WILL NOT RUN IN ELECTRIC MODE. They 100% ignore the error message "Electric Mode Temporarily Unavailable. Fuel & Oil Refresh In Progress" Reading the manual, this is a safety mode. IF the preset self diagnostic (Fuel & Oil Refresh) can not complete its diagnosis, the car will disable the electrical ability and only run in gas mode. YET, still no fix..
I spend $85 a day in rental which is not covered... they could care LESS. DO NOT DO NOT DO NOT purchase a JEEP. READ all the comments JEEP could care LESS!!! Stop buying, that will stop their despicable practice of turning out lemons. AND NEVER NEVER buy from Larry H Miller Jeep in Albuquerque NM especially if you are an older woman.
Reviewed May 9, 2022
I bought my Jeep about March 9 and in One month car breaks down. A month later smoke everywhere saying hot engine. Turn engine off hot engine. I their road side assistance. I had to wait around for the for the roadside assistance that came with my car after putting $7000 down with a $575 monthly payment to lease which is a little bit ridiculous but I love the car. I wish I would've never done it. The worst mistake of my life. I'm stuck with a payment. I was saving money to buy the soft top from them that they told me they would charge me $3000 to put a softer top on. I will never ever ever spend another dollar.
They took forever to pick up my son. I had to leave. I left my son waiting with the car pulled over, a brand new car. I paid this money And I struggle never to have a problem that's why I pay so much to never be stranded and never have a problem. I guess not only did they pick up the car after a while but then they told my son, "I'm sorry. I have two people in my tow truck. You can come," and left my son stranded somewhere in Farmingdale. Took him two hours to get a friend to find where he was to be picked up. This is unheard of. This is not right at all. This is unacceptable. I regret the day I walked into the Jeep Dealer and I had my son going to buy a wrangler for his birthday for the summer. They lost out on that because I will never ever ever ever and saving money to spend another 3000 on a soft top. Forget it. I regret the day I spent a dollar on jeep.
Reviewed April 12, 2022
We have been waiting (and still counting) for an instrument cluster for our 2021 4xe with no end in sight. I have no idea how much gas we have, how charged our battery is or if there are any other instrument warning indicators alerting us to issues. I am confident Jeep is still making these vehicles and using these instrument clusters in their new vehicles, so the poor supply chain issue is not going to work this time.
Reviewed Aug. 28, 2021
I purchased 2018 Jeep Wrangler on December 2017 with prepaid maintenance package. I have quite few things to tell. First, after purchased the car, went to Livermore California location for oil change few times, the last time I went there, was absolutely NO customer service! I called before I went there. The receptionist said it was ok to come for service, so I drove all the way from Fremont California to Livermore California, you could Google it how far it is. After got there, the man at front door with BAD ATTITUDE, said ”no, I can’t take you!” I said: ”The receptionist says it’s ok to come.” He said: ”I can’t .” I went back to receptionist, she said the system shows it’s ok to do oil changed service. She had confused face to look the man at door. This is total Racist. He just wouldn’t take my car for Service by his control. This shows the management has no communication to each other, on top of let customer take the responsibility.
At that time, I knew that I have no effort to complain. The company won’t do anything for it, all it is cover their own employee. I decided to change to different dealership for service. Redwood City Jeep at California is the most unprofessional management. It is the most difficult appointment to make for oil change service. Only three a day for waiting services appointment. A lot drop off appointment. I asked the receptionist, "If I drop off, do you have shuttle for drop me?" She said no. Which means cause customers money for no reason. I know it’s pandemic, but you CANNOT use this excuse for everything.
I rescheduled my appointment with Fremont Jeep California, they have Monday to Friday, 8am-5pm all waiting appointments. Why they don’t use the “pandemic“ as excuse. Same jeep brand different advertisement. Why would let these unprofessional Dealerships to representing JEEP. Although few attorneys have contacted me for sue on 2018 jeep transmissions problems. I did not pay attention for it. It is so unfair, after customer purchased car, treat customer like nobody. All need it for easy access for make service appointments.
Reviewed July 5, 2021
I bought a 2021 Jeep Rubicon in Sept 2020. It has 10k miles now. Drove to Las Vegas and the interior wheel wheels melted. It came off in chunks. Took to Yucca Valley Jeep and they told me I cut my own wheel wells!!! I'm a 50 year old woman. Why would I cut my own brand new wheel wheels? RIDICULOUS! They denied my warranty. JEEP IS RIDICULOUS, BUY A TOYOTA!!!! Never went off road 1 time. I didn't want to rate at 1 star but required to do so...Seriously frustrated.
Reviewed Oct. 1, 2020
I love this 2019 Jeep Wrangler. I bought it last year, slightly used with 2k miles on it. The prior owner fancied a manual transmission but realized it wasn’t for him. This car is sweet. I installed 4 door brand new Rubicon shocks and it lifted it 2” for better wheels and tires. It’s basically a Rubicon for $30k. It’s a beast. Being my 5th wrangler I’ve never had mechanical issues so I’m always surprised when I read about how unreliable these trucks are. I’ve never experienced it. Love the new.
Reviewed Aug. 13, 2020
My wife and I purchased a 2017 Wrangler Unlimited Sport brand new from a Jeep dealer in San Diego. Around 11k miles we noticed the vehicle overheating when going up a steady grade and needed to stop several times. We took the vehicle to a dealer since it was under warranty where the thermostat was replaced and the radiator flushed, and the problem was fixed...WRONG. Continued to have overheating problems and back and forth to dealer for repair. The Jeep failed engine test and thought the vehicle would be repaired.
Oh no, as the consumer, we were told by corporate level management and the regional master engine tech that the Heep was operating as designed and would overheat under load when going up a grade. Wow, heck of a way to stand by product Anyway, after weeks of arguing with Jeep management and having a mechanical inspection which validated our complaint - the engine block was cracked, and a new engine block was installed. Encountered coolant leak from thermostat housing, which is plastic and took it to a dealer on 08/10/2020. Picked it up on 08/10/2020, and was informed the thermostat was replaced and had to pay $100.00 for the repair (co-pay under warranty). However, I told the service rep that the thermostat had been replaced in 2018, showed the invoice and that the part had less than 10k miles. Just the consumer, still have to pay.
The commercials on TV about experiencing a Jeep adventure has been a Heep nightmare for me. Quality and reliability are poor and interior is poor quality. More importantly, customer service and consumer respect is non-existent. The Jeep has the coo guy factor, but merely speaking it is lipstick on a pig. Had a few other mechanical problems. To date, it has under 24k miles and we do not have any confidence in the vehicle to go adventuring. I am looking forward to see the Ford Bronco.
Reviewed July 17, 2020
My husband bought me a 2018 Jeep Wrangler Rubicon JK in 2019. Since getting it last year I have had intermittent issues with it starting (it won't start, makes no noises but all lights and radio works) and has recently started randomly turning off while I am driving it with no warning or lights. I have had the car to three different Jeep/Chrysler dealerships. I am being told by the last dealership that we took it to, that you can no longer modify anything electronic or electrical on the newer Jeeps because it can cause these types of issues. Mine has an after market Alpine radio (which was recommended by the service manager at the first of the Jeep dealerships I went to) and after market drop down running boards that were on the Jeep when it was purchased.
When we purchased the Jeep it was used, but only had 3400 miles on it (still has under 8000 miles). The fact that it was still under the factory warranty was one of the pros for purchasing this particular Jeep. Their recommendation was to remove all after market items from the Jeep! I was told that even after market light bulbs can cause these problems in the newer Wranglers!!! The last dealership even told me that the Jeep Wrangler I have, which has a factory "off road package" cannot be used off road without VOIDING THE WARRANTY! They said that the new Jeeps are "not made to be used off road"!!!
I absolutely LOVE my Jeep but I am so disgusted with Chrysler and these dealerships that it makes me literally sick to my stomach!!! I am now faced with the choice of pursuing legal action or going to a performance garage and seeing if they can fix the issue!!! I am so frustrated and disheartened by Jeep. I also worry about my safety since both times the Jeep stopped running it was while driving down the interstate!
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