Jeep Wrangler

They took forever to pick up my son. I had to leave. I left my son waiting with the car pulled over, a brand new car. I paid this money And I struggle never to have a problem that's why I pay so much to never be stranded and never have a problem. I guess not only did they pick up the car after a while but then they told my son, "I'm sorry. I have two people in my tow truck. You can come," and left my son stranded somewhere in Farmingdale. Took him two hours to get a friend to find where he was to be picked up. This is unheard of. This is not right at all. This is unacceptable. I regret the day I walked into the Jeep Dealer and I had my son going to buy a wrangler for his birthday for the summer. They lost out on that because I will never ever ever ever and saving money to spend another 3000 on a soft top. Forget it. I regret the day I spent a dollar on jeep.

At that time, I knew that I have no effort to complain. The company won’t do anything for it, all it is cover their own employee. I decided to change to different dealership for service. Redwood City Jeep at California is the most unprofessional management. It is the most difficult appointment to make for oil change service. Only three a day for waiting services appointment. A lot drop off appointment. I asked the receptionist, "If I drop off, do you have shuttle for drop me?" She said no. Which means cause customers money for no reason. I know it’s pandemic, but you CANNOT use this excuse for everything.

I rescheduled my appointment with Fremont Jeep California, they have Monday to Friday, 8am-5pm all waiting appointments. Why they don’t use the “pandemic“ as excuse. Same jeep brand different advertisement. Why would let these unprofessional Dealerships to representing JEEP. Although few attorneys have contacted me for sue on 2018 jeep transmissions problems. I did not pay attention for it. It is so unfair, after customer purchased car, treat customer like nobody. All need it for easy access for make service appointments.

Oh no, as the consumer, we were told by corporate level management and the regional master engine tech that the Heep was operating as designed and would overheat under load when going up a grade. Wow, heck of a way to stand by product Anyway, after weeks of arguing with Jeep management and having a mechanical inspection which validated our complaint - the engine block was cracked, and a new engine block was installed. Encountered coolant leak from thermostat housing, which is plastic and took it to a dealer on 08/10/2020. Picked it up on 08/10/2020, and was informed the thermostat was replaced and had to pay $100.00 for the repair (co-pay under warranty). However, I told the service rep that the thermostat had been replaced in 2018, showed the invoice and that the part had less than 10k miles. Just the consumer, still have to pay.

The commercials on TV about experiencing a Jeep adventure has been a Heep nightmare for me. Quality and reliability are poor and interior is poor quality. More importantly, customer service and consumer respect is non-existent. The Jeep has the coo guy factor, but merely speaking it is lipstick on a pig. Had a few other mechanical problems. To date, it has under 24k miles and we do not have any confidence in the vehicle to go adventuring. I am looking forward to see the Ford Bronco.

When we purchased the Jeep it was used, but only had 3400 miles on it (still has under 8000 miles). The fact that it was still under the factory warranty was one of the pros for purchasing this particular Jeep. Their recommendation was to remove all after market items from the Jeep! I was told that even after market light bulbs can cause these problems in the newer Wranglers!!! The last dealership even told me that the Jeep Wrangler I have, which has a factory "off road package" cannot be used off road without VOIDING THE WARRANTY! They said that the new Jeeps are "not made to be used off road"!!!

I absolutely LOVE my Jeep but I am so disgusted with Chrysler and these dealerships that it makes me literally sick to my stomach!!! I am now faced with the choice of pursuing legal action or going to a performance garage and seeing if they can fix the issue!!! I am so frustrated and disheartened by Jeep. I also worry about my safety since both times the Jeep stopped running it was while driving down the interstate!

Won't stand by their product nor give any kind of help. Wreck happened first of April and I just got an email this week with basically 2 sentences saying because I had to go up 1 tire size, (255 - 265) same wheel size (18) and same width ratio, they don't feel it's their fault. Had to contact state attorney general and BBB of Michigan. Waiting on reply. Stay away from jeep and Chrysler products. Should've listened to word of mouth and read forums. As big a Cummins fan I am, my truck is now up for sale as well. Won't buy another till they ditch Chrysler.

My vehicle was driven to World Jeep in Shrewsberry NJ where it was determined my head gaskets are damaged and a repair was necessary. The dealership recommended the additional replacement of the radiator which Chrysler was informed of and discussed terms for covering the repair of the vehicle as the failure occurred right at warranty. Following the maintenance and repair I drove my vehicle home and submitted the paid bills which a Chrysler rep had discussed for payment. I found the engine was still having a problem with air in the radiator/coolant line and immediately took my vehicle back to the dealership for a coolant purge.

During inspection the Chrysler master mechanic noticed the main coolant fan was not operating as expected. The main coolant fan operation was intermittent which would have caused a long term overheating as the root cause failure of the head gasket which was to determined by the Chrysler facility to have been failing over the last 10,000 miles. Chrysler was contacted and approved maintenance as with the other failed items. Following replacement I drove my vehicle home. Attempting to drive it later the next day when I found my vehicle unable to start. I contacted World Jeep again and was able to start my vehicle and drive it to the dealership for maintenance inspection. Dealership found gasket installed was defective, the heater core was clogged unable to provide heat in the cab and the engine had a knocking noise.

Chrysler was contacted to recommend course of action which is the replacement of the engine. 10APR20 Chrysler has changed case managers 4 times and has been difficult to receive a response back by myself or the jeep dealership. Chrysler is now refusing to cover any of the work they had previously agreed to help cover and are only willing to assist with 50% of the repair costs of the engine replacement. This is my 3rd Jeep wrangler and I am unable receive appropriate assistance from Chrysler/Jeep for a failed component that caused catastrophe damage over a long period of time only to be noticed at the end of my warranty. Chrysler has switched case managers and told conflicting information with a limited response for a problem that has occurred in multiple jeep wranglers and is not an uncommon problem.