Jeep Wrangler Reviews

Later that day I was informed that they did not have the part - 'harness' communication cable between the hybrid drivetrain and the battery and the onboard computer, and that I needed to wait for the part. They spoke with the parent company of Jeep who instructed them, and us the vehicle was safe to drive and park inside the garage. Finally, on May 10, 2024 the part arrived and I dropped the vehicle for repairs. Between now and then, June 19th, 2024 they have been attempting to repair the problem. We have not seen the vehicle ever since. Yesterday, June 18th, 2024, which was the day, they assumed the vehicle to be ready for us to take it back, I was informed the problem now is even bigger. Check what they have done with it in the meantime, I was lucky enough to ask for the picture documentation of those repairs. They also shared that the parent company strongly advised them to park the vehicle outside!

As of the date and time of writing, June 19, 2024 we have not seen the vehicle for exactly 41 days, with no hope on the horizon. Frankly speaking, after seeing the progress repair pictures, we do not want it back. We would love to have the money back, according to Virginia's Lemon Law. Unfortunately, this is not what they are willing to agree on and therefore we have to go through the hassle of an attorney. Think about what you may go through when buying the 'supposed to be iconic' Jeep Wrangler.

My first call ended in the rep telling me that I was 30 days too late for the work to be covered. It could NOT be more obvious that this bubbling paint has been going on for over a year, but now I'm "too late." If Jeep had done their job, I wouldn't be in this situation. I attempted to escalate the issue, but no one returned calls. I must've made 20 calls and spent HOURS on hold, repeated the story dozens of times to different reps during that 30 day period. I got apology after apology and admission that they dropped the ball. But they still aren't covering it. They estimate my cost to be between 4 and 6 thousand dollars. They admitted on the phone that the reason they're denying it is because it's such an expensive repair. That they'd stand behind the car if it wasn't so costly.

They've admitted that this is a known problem. Yet still not covering it. WOW. Have they lost a life-long customer. And I'm going to spend as much time as I can on my Jeep forums and social media spreading the word. This is such a slap in the face. But it does give me the excuse to switch over to the Bronco now. Maybe Ford will be better to their loyal customers.

I called Jeep Chrysler customer care. The support person who answered the phone explained how to reset the Nav but their advice did not work. I was then advised to go to the nearest Jeep service. At my servicing appointment, it was determined that the entire radio unit in my Jeep was broken and had to be replaced. The Jeep dealership ordered a new radio. However, the service workers informed me that they could not complete my radio replacement without permission from Jeep customer care and that I would have to open a case regarding this. The service workers called the dealership where I purchased my Jeep. I was told over the phone that my radio was most likely wrongly installed when the vehicle was in the factory and this was not the first time this had happened.

Three days later, I finally managed to get through to Jeep customer care over the phone and I received a case number. It has been a month and I still cannot reach the case manager assigned to my case using the number provided to me by Jeep customer care. I have called every day and the call always goes to voicemail. Despite leaving three messages, I have never been called back. I have even tried calling other Jeep departments who have tried to connect me to my case manager with no luck. These departments have also sent emails to my case manager but I have still not received a single response. The navigation system, SOS call and road assistance in my new Jeep are completely broken, I have received no help, and I still have no idea what is happening with my case. This is unacceptable.

I am extremely disappointed in the horrendous customer service I have received. I paid for a brand new Jeep and paid more for its extra features, including the Uconnect 4C NAV & sound group. It is this feature that is not working, so I pretty much spent money for nothing. I was so excited about having a Jeep but now this became just a huge headache. Jeep has not taken any action to replace the faulty radio and their customer service exists only on paper. It seems that Jeep and Stellantis unfortunately just care about taking all your money without providing the quality service they claim to offer. I hope my story can help other potential customers think twice before purchasing a Jeep.

Finally got Jeep back with oil leak and antifreeze smell. Sent it back to dealer again, they had spilled oil and antifreeze on top of engine. They kept it another two days and when i got it back I noticed two weeks later that they had scratched up my driver's seat and they are putting the blame on me and refuse to fix it. Don’t buy a Jeep and certainly not from McKinney Jeep in Easly SC.

I called Crystal Cathedral Chrysler and the woman in repairs said, "Oh that's called the Death Wobble, bring it in and we will repair it." She said, "It's ok to drive, just drive in the slow lane." Well I brought it back 3 times in 3 years to have the "Death Wobble" fixed, It's good for about 3 months. I don't take it on the Freeway anymore. My lease is up in 5 months and I can't wait to turn it in. MY buddy has the truck version of my car and no problems.

I spend $85 a day in rental which is not covered... they could care LESS. DO NOT DO NOT DO NOT purchase a JEEP. READ all the comments JEEP could care LESS!!! Stop buying, that will stop their despicable practice of turning out lemons. AND NEVER NEVER buy from Larry H Miller Jeep in Albuquerque NM especially if you are an older woman.

They took forever to pick up my son. I had to leave. I left my son waiting with the car pulled over, a brand new car. I paid this money And I struggle never to have a problem that's why I pay so much to never be stranded and never have a problem. I guess not only did they pick up the car after a while but then they told my son, "I'm sorry. I have two people in my tow truck. You can come," and left my son stranded somewhere in Farmingdale. Took him two hours to get a friend to find where he was to be picked up. This is unheard of. This is not right at all. This is unacceptable. I regret the day I walked into the Jeep Dealer and I had my son going to buy a wrangler for his birthday for the summer. They lost out on that because I will never ever ever ever and saving money to spend another 3000 on a soft top. Forget it. I regret the day I spent a dollar on jeep.

At that time, I knew that I have no effort to complain. The company won’t do anything for it, all it is cover their own employee. I decided to change to different dealership for service. Redwood City Jeep at California is the most unprofessional management. It is the most difficult appointment to make for oil change service. Only three a day for waiting services appointment. A lot drop off appointment. I asked the receptionist, "If I drop off, do you have shuttle for drop me?" She said no. Which means cause customers money for no reason. I know it’s pandemic, but you CANNOT use this excuse for everything.

I rescheduled my appointment with Fremont Jeep California, they have Monday to Friday, 8am-5pm all waiting appointments. Why they don’t use the “pandemic“ as excuse. Same jeep brand different advertisement. Why would let these unprofessional Dealerships to representing JEEP. Although few attorneys have contacted me for sue on 2018 jeep transmissions problems. I did not pay attention for it. It is so unfair, after customer purchased car, treat customer like nobody. All need it for easy access for make service appointments.