Jeep Wrangler

Jeep Wrangler Reviews

About Jeep Wrangler

The Jeep Wrangler is an SUV designed for off-roading and is available in both 2- and 4-door models. Read more Jeep reviews to learn about other models.


Jeep Wrangler Reviews

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    Page 2 Reviews 10 - 40
    Punctuality & Speed

    Reviewed May 9, 2022

    I bought my Jeep about March 9 and in One month car breaks down. A month later smoke everywhere saying hot engine. Turn engine off hot engine. I their road side assistance. I had to wait around for the for the roadside assistance that came with my car after putting $7000 down with a $575 monthly payment to lease which is a little bit ridiculous but I love the car. I wish I would've never done it. The worst mistake of my life. I'm stuck with a payment. I was saving money to buy the soft top from them that they told me they would charge me $3000 to put a softer top on. I will never ever ever spend another dollar.

    They took forever to pick up my son. I had to leave. I left my son waiting with the car pulled over, a brand new car. I paid this money And I struggle never to have a problem that's why I pay so much to never be stranded and never have a problem. I guess not only did they pick up the car after a while but then they told my son, "I'm sorry. I have two people in my tow truck. You can come," and left my son stranded somewhere in Farmingdale. Took him two hours to get a friend to find where he was to be picked up. This is unheard of. This is not right at all. This is unacceptable. I regret the day I walked into the Jeep Dealer and I had my son going to buy a wrangler for his birthday for the summer. They lost out on that because I will never ever ever ever and saving money to spend another 3000 on a soft top. Forget it. I regret the day I spent a dollar on jeep.

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    Reviewed April 12, 2022

    We have been waiting (and still counting) for an instrument cluster for our 2021 4xe with no end in sight. I have no idea how much gas we have, how charged our battery is or if there are any other instrument warning indicators alerting us to issues. I am confident Jeep is still making these vehicles and using these instrument clusters in their new vehicles, so the poor supply chain issue is not going to work this time.

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    Customer ServiceInstallation & SetupCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 28, 2021

    I purchased 2018 Jeep Wrangler on December 2017 with prepaid maintenance package. I have quite few things to tell. First, after purchased the car, went to Livermore California location for oil change few times, the last time I went there, was absolutely NO customer service! I called before I went there. The receptionist said it was ok to come for service, so I drove all the way from Fremont California to Livermore California, you could Google it how far it is. After got there, the man at front door with BAD ATTITUDE, said ”no, I can’t take you!” I said: ”The receptionist says it’s ok to come.” He said: ”I can’t .” I went back to receptionist, she said the system shows it’s ok to do oil changed service. She had confused face to look the man at door. This is total Racist. He just wouldn’t take my car for Service by his control. This shows the management has no communication to each other, on top of let customer take the responsibility.

    At that time, I knew that I have no effort to complain. The company won’t do anything for it, all it is cover their own employee. I decided to change to different dealership for service. Redwood City Jeep at California is the most unprofessional management. It is the most difficult appointment to make for oil change service. Only three a day for waiting services appointment. A lot drop off appointment. I asked the receptionist, "If I drop off, do you have shuttle for drop me?" She said no. Which means cause customers money for no reason. I know it’s pandemic, but you CANNOT use this excuse for everything.

    I rescheduled my appointment with Fremont Jeep California, they have Monday to Friday, 8am-5pm all waiting appointments. Why they don’t use the “pandemic“ as excuse. Same jeep brand different advertisement. Why would let these unprofessional Dealerships to representing JEEP. Although few attorneys have contacted me for sue on 2018 jeep transmissions problems. I did not pay attention for it. It is so unfair, after customer purchased car, treat customer like nobody. All need it for easy access for make service appointments.

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    Punctuality & Speed

    Reviewed July 5, 2021

    I bought a 2021 Jeep Rubicon in Sept 2020. It has 10k miles now. Drove to Las Vegas and the interior wheel wheels melted. It came off in chunks. Took to Yucca Valley Jeep and they told me I cut my own wheel wells!!! I'm a 50 year old woman. Why would I cut my own brand new wheel wheels? RIDICULOUS! They denied my warranty. JEEP IS RIDICULOUS, BUY A TOYOTA!!!! Never went off road 1 time. I didn't want to rate at 1 star but required to do so...Seriously frustrated.

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    Installation & SetupReliability

    Reviewed Oct. 1, 2020

    I love this 2019 Jeep Wrangler. I bought it last year, slightly used with 2k miles on it. The prior owner fancied a manual transmission but realized it wasn’t for him. This car is sweet. I installed 4 door brand new Rubicon shocks and it lifted it 2” for better wheels and tires. It’s basically a Rubicon for $30k. It’s a beast. Being my 5th wrangler I’ve never had mechanical issues so I’m always surprised when I read about how unreliable these trucks are. I’ve never experienced it. Love the new.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 13, 2020

    My wife and I purchased a 2017 Wrangler Unlimited Sport brand new from a Jeep dealer in San Diego. Around 11k miles we noticed the vehicle overheating when going up a steady grade and needed to stop several times. We took the vehicle to a dealer since it was under warranty where the thermostat was replaced and the radiator flushed, and the problem was fixed...WRONG. Continued to have overheating problems and back and forth to dealer for repair. The Jeep failed engine test and thought the vehicle would be repaired.

    Oh no, as the consumer, we were told by corporate level management and the regional master engine tech that the Heep was operating as designed and would overheat under load when going up a grade. Wow, heck of a way to stand by product Anyway, after weeks of arguing with Jeep management and having a mechanical inspection which validated our complaint - the engine block was cracked, and a new engine block was installed. Encountered coolant leak from thermostat housing, which is plastic and took it to a dealer on 08/10/2020. Picked it up on 08/10/2020, and was informed the thermostat was replaced and had to pay $100.00 for the repair (co-pay under warranty). However, I told the service rep that the thermostat had been replaced in 2018, showed the invoice and that the part had less than 10k miles. Just the consumer, still have to pay.

    The commercials on TV about experiencing a Jeep adventure has been a Heep nightmare for me. Quality and reliability are poor and interior is poor quality. More importantly, customer service and consumer respect is non-existent. The Jeep has the coo guy factor, but merely speaking it is lipstick on a pig. Had a few other mechanical problems. To date, it has under 24k miles and we do not have any confidence in the vehicle to go adventuring. I am looking forward to see the Ford Bronco.

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    Reviewed July 17, 2020

    My husband bought me a 2018 Jeep Wrangler Rubicon JK in 2019. Since getting it last year I have had intermittent issues with it starting (it won't start, makes no noises but all lights and radio works) and has recently started randomly turning off while I am driving it with no warning or lights. I have had the car to three different Jeep/Chrysler dealerships. I am being told by the last dealership that we took it to, that you can no longer modify anything electronic or electrical on the newer Jeeps because it can cause these types of issues. Mine has an after market Alpine radio (which was recommended by the service manager at the first of the Jeep dealerships I went to) and after market drop down running boards that were on the Jeep when it was purchased.

    When we purchased the Jeep it was used, but only had 3400 miles on it (still has under 8000 miles). The fact that it was still under the factory warranty was one of the pros for purchasing this particular Jeep. Their recommendation was to remove all after market items from the Jeep! I was told that even after market light bulbs can cause these problems in the newer Wranglers!!! The last dealership even told me that the Jeep Wrangler I have, which has a factory "off road package" cannot be used off road without VOIDING THE WARRANTY! They said that the new Jeeps are "not made to be used off road"!!!

    I absolutely LOVE my Jeep but I am so disgusted with Chrysler and these dealerships that it makes me literally sick to my stomach!!! I am now faced with the choice of pursuing legal action or going to a performance garage and seeing if they can fix the issue!!! I am so frustrated and disheartened by Jeep. I also worry about my safety since both times the Jeep stopped running it was while driving down the interstate!

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    Customer Service

    Reviewed July 7, 2020

    I purchased my Jeep Wrangler Sport less than a year ago-brand new. The car is an adventure car, however the experience working with the dealership is one of the worst customer services experiences I had.

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    Customer Service

    Reviewed May 20, 2020

    Stay away from Chrysler Jeep products. Do your research before you buy. Look at all the forums! Steering and components are junk. Mine broke in half going under 20 mph making a turn. Thankfully no severe injuries, my child wasn't in vehicle, no other vehicle involved, and speed wasnt faster or jeep would have flipped. The bolt holding the pitman arm to the steering box broke in half at an angle. Jeep barely has 100k miles on it. No vibration or warning sign. JK Wranglers are all bad about this. Come to find out my jeep has 9 other recalls, none to do with this issue though, although the forums show that there is a very bad issue and all owners had to replace at own expense.

    Won't stand by their product nor give any kind of help. Wreck happened first of April and I just got an email this week with basically 2 sentences saying because I had to go up 1 tire size, (255 - 265) same wheel size (18) and same width ratio, they don't feel it's their fault. Had to contact state attorney general and BBB of Michigan. Waiting on reply. Stay away from jeep and Chrysler products. Should've listened to word of mouth and read forums. As big a Cummins fan I am, my truck is now up for sale as well. Won't buy another till they ditch Chrysler.

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    Customer ServiceInstallation & SetupCoverageReliability

    Reviewed April 10, 2020

    2016 Jeep Wrangler JKU with 60119 miles at discovery of issues by dealership, Jeep was purchased new from dealer. Chrysler was contacted by dealership and myself to cover maintenance on blown head engine head gaskets following inspection. On 23Feb20 I noticed excessive vapor coming out of my exhaust on my way home, I checked my coolant and oil to see if there were any problems. Finding low coolant levels however it was still within normal range. Not having any other problems or temperature change I parked my car at home. No more than an additional 3 miles were driven. The following day I contacted a dealerships to check for maintenance and was advised to bring it in if drivable.

    My vehicle was driven to World Jeep in Shrewsberry NJ where it was determined my head gaskets are damaged and a repair was necessary. The dealership recommended the additional replacement of the radiator which Chrysler was informed of and discussed terms for covering the repair of the vehicle as the failure occurred right at warranty. Following the maintenance and repair I drove my vehicle home and submitted the paid bills which a Chrysler rep had discussed for payment. I found the engine was still having a problem with air in the radiator/coolant line and immediately took my vehicle back to the dealership for a coolant purge.

    During inspection the Chrysler master mechanic noticed the main coolant fan was not operating as expected. The main coolant fan operation was intermittent which would have caused a long term overheating as the root cause failure of the head gasket which was to determined by the Chrysler facility to have been failing over the last 10,000 miles. Chrysler was contacted and approved maintenance as with the other failed items. Following replacement I drove my vehicle home. Attempting to drive it later the next day when I found my vehicle unable to start. I contacted World Jeep again and was able to start my vehicle and drive it to the dealership for maintenance inspection. Dealership found gasket installed was defective, the heater core was clogged unable to provide heat in the cab and the engine had a knocking noise.

    Chrysler was contacted to recommend course of action which is the replacement of the engine. 10APR20 Chrysler has changed case managers 4 times and has been difficult to receive a response back by myself or the jeep dealership. Chrysler is now refusing to cover any of the work they had previously agreed to help cover and are only willing to assist with 50% of the repair costs of the engine replacement. This is my 3rd Jeep wrangler and I am unable receive appropriate assistance from Chrysler/Jeep for a failed component that caused catastrophe damage over a long period of time only to be noticed at the end of my warranty. Chrysler has switched case managers and told conflicting information with a limited response for a problem that has occurred in multiple jeep wranglers and is not an uncommon problem.

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    Reviewed Feb. 19, 2020

    I recently purchased a Jeep Wrangler Rubicon 2019. My first choice was to replace my 2013 Jeep Wrangler Sahara standard but it was impossible to find a standard so I went with the Rubicon. One thing I noticed immediately was the buildup of ice, snow and rocks on the rear fenders and hinges. I approached the dealership and another company that deals with mud flaps. I was told that there are no mud flaps available for this 2019 Jeep. I was not offered an alternative fix to this problem. I have 3M tape but it is chipping and I have small rocks embedded between the body and fender. Soon I will have chips to the hinges too.

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    Customer ServicePriceStaff

    Reviewed Jan. 13, 2020

    August 3, 2019 I bought a brand new 2019 Jeep Wrangler Unlimited with 15 miles on it from Brown-Daub in Easton, PA. Since then I have had the Jeep back to the service department two times. Within two months I needed a replacement of: (1) dash instrument cluster, which took up to 2-3 weeks before the part came in and after six months (2) replacement of throttle body and gasket throttle. DTC's showed P2072 ETC Ice Block; P2110 Forced limited RPM; P2118 Motor Performance and C121C Torgue denied.

    I reached out to the salesman advising him of my situation and that I wanted to speak with a Manager and stated I wanted a new jeep because I obviously have a "lemon". His response, and I quote, "I mean, unfortunately, as a dealership we can only do so much. If you're looking for a buy-back of the situation that has to be done through Chrysler." WOW! Typical response from a salesman, basically telling me to piss off, it's not his problem. He made a sale and doesn't give a damn about the problems I'm having. Will never buy another from this dealership and will not advise anyone else to.

    Brown-Daub, please keep in mind that your "Brown-Daub" decal is on my vehicle so, in the future, if I continue to have more problems with my brand new Jeep, Chrysler will be notified and you as well. The dealership corrected the problems because the vehicle is under warranty. My concern is what happens when the warranty has expired. I'm stuck with a vehicle that wasn't 100% from the day of purchase.

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    Reviewed Jan. 11, 2020

    As much as I love my 2016 Jeep Wrangler, I have had problems that are unsafe and are dangerous. My jeep's a manual and as I'm shifting into 3rd gear it will not accelerate and I suddenly get stuck in the middle of the road. This has happened a hand full of times. No check engine light comes on or any signs of what's wrong. I shut the jeep off and it wants to turn over but will not start for a few minutes. I can smell gas, after a few minutes it fires up and drives normal for a few weeks and does it all over. I have also came across water leaking in my jeep and it does not come from the top because its only on the driver side floorboard. It's been to the dealership many many times and no help. I love my jeep, but what do I do?? Keep it or trade?

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    Reviewed Dec. 15, 2019

    The Wrangler is a distinctive vehicle. Love it or hate it, it’s not your typical truck or SUV. It has a fun, bouncy ride, with uncanny turn radius. It’s the go-anywhere car that gives an underlying sense of freedom. They haven’t changed that much over the years, mine is the 2018 JL model. The upgrades in the top removal (hard and soft) are awesome. On and off with ease. Though still bouncy, it’s a smoother ride. The only drawback I have come across is the Uconnect entertainment system. It freezes on occasion and it’s difficult to get it to unlock. Overall, a joy to Drive.

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    Price

    Reviewed Dec. 14, 2019

    The Jeep Wrangler is the pinnacle of off-road SUVs. It is versatile, easy to maintain and offers more accessories than any other vehicle I have seen. Due to the popularity, it is a little more expensive than where it should be, but has a great resale value. It is also a fun vehicle whether on the highway or off road in the mud.

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    Reviewed Dec. 1, 2019

    Well built. Notable improvements over the years. Jeep hold value well. Jeep Wrangler usage in all types of climate. Goes from standard vehicle to convertible to 4x4. The vehicle to have for WHEREVER you live or plan to travel. Going from snow to warm weather it's like changing your clothes. It suits all!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 30, 2019

    I purchased a 2017 Jeep Wrangler Sahara Unlimited in 2017 & haven't regretted it. It rides much smoother than the 2-door & is pretty comfy & spacious inside. The gas mileage isn't too bad; it averages 19 mpg in summer on secondary roads (17.5 mpg in winter) & 23 mpg on highways in summer (18 mpg in winter). The Wrangler is a very stable vehicle with quick response to driver changes. The 4WD is a good feature for driving in snowy weather & unpaved roads (if you go there).

    Acceleration is great for a vehicle this size & gives other vehicles a run for their money. Stopping distance is short for this vehicle; the brakes really grab & can stop it pretty much on a dime. I didn't get the fancy navigation or radio options (although I did get the Sirius XM package), but I did have the opportunity to use it in a test drive & it's definitely a nice feature if you want it. Jeep has a wide variety of options for this vehicle, from navigation to tow packages, slick colors & luxury interiors. I would definitely recommend this vehicle for anyone looking to have a little fun & experience "freedom".

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    Customer Service

    Reviewed Nov. 20, 2019

    For the past year my 2008 Jeep Wrangler has had issues with at times not starting. It would happen intermittently. I purchased this Jeep new from White Plains Jeep Dealership in 2008. I like the truck but have had several issues throughout the years. For the past year I have been dealing with the Jeep on occasion not starting. You would turn the key and nothing as if the battery were dead. I was getting the car started by moving the gear shift to neutral and then moving it back up to the park position and would move the shifter around a bit. After a few more attempts the Jeep would start up like new. I did some research and found that there were hundreds of complaints with this same issue. Many of the complaints stated that they took there Jeep to the dealership or shops and had the battery, alternator and starter changed and still have this issue.

    In my Jeep I have changed the battery recently and Bill Volz' Westchester Jeep dealership changed out my starter. I had the car home for a week and then the issue started again. I took my car back to the Jeep dealership and it has been there two days with no fix in sights. I called Chrysler and got a case number and a case manager to see if they could have a technician coordinate with the mechanic at this dealership and come up with an idea for repair. With hundreds of complaints on line they must know that this is an issue. Chrysler has not had a recall on this issue.

    Many of the complaints say the problems are with the Transmission Range Sensor, which when it goes bad doesn't send a signal that the car is actually in Park or neutral and won't allow it to start. It has been two days and the Case manager has not called me back. I have called him and left him messages and no response. Never purchase a Chrysler vehicle again. Shame because I love jeeps.

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    Reviewed Nov. 18, 2019

    2019 Jeep JL list. Pre ignition issues since day 1 and told that they cannot do anything because it's within normal levels, However I have two friends that have the same year Jeep and nothing. Was also told that it's because the transmission gets used to the way I drive so it's my fault essentially. Clunking noises when reversing. Stereo issues screen goes blue from time to time and I lose volume.

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    Reviewed Nov. 1, 2019

    My 2016 Jeep Wrangler began stalling approximately three months into the lease (it was brand new). I am now 3 1/2 years into the lease and it has happened 8 times. One time lead to a car accident in which I was permanently injured. I have photos of the light that comes on. I brought them to all the service appointments. I was told there is nothing wrong with my car because there is "no code" indicating something is wrong.

    It happened again this week, except this time I lost all control over the vehicle. I was basically ice skating across Route 66 in Neptune, New Jersey as cars swerved to avoid me. While I attempted to gain control over my car I watched an 18 wheeler come towards me, unable to stop. I got out of its way seconds before becoming part of its tire. I'M DONE. I am taking it in for service again and if I have to leave with this vehicle I will be starting a class action lawsuit. I am reading about numerous occurrences very similar to mine. If you care to join in a class action lawsuit against this AWFUL company, please e-mail me. **

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    Reviewed Aug. 4, 2019

    The trans in these Jeeps are junk not like the old ones. You're better off getting one from the 1980s and fixing it up. You get one now you're going to have trans issues. You would be better off not buying one unless you like putting trans in every 40k. Got a older one now. No issue. Knock on wood.

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    Coverage

    Reviewed May 3, 2019

    Where do I even start! I purchased my used 2008 Jeep Wrangler Sahara in 2016 after trading in my 2011 Honda Accord (another mistake). Everything was going well until almost a year into it (April 2017) the transmission went out. I went back to the dealership and was told my warranty had just expired 200 miles. I had the transmission repaired and received a transmission to warranty everything was going fine until May 2018 and the transmission went out AGAIN! This transmission was covered under warranty and everything was free. Besides other minor issues like radio automatically shutting off or whatnot things were fine and now fast forward to May 2019 and the transmission has went out AGAIN for the 3rd TIME! I am so frustrated and over this vehicle. I was told by my repair guy he has heard of numerous issues with Jeep Wranglers and transmissions.

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    Customer Service

    Reviewed May 3, 2019

    Bought a used 2016 black Hardrock Jeep Rubicon with 12,500 miles in January. Ran perfect for a month, no problems in vehicle history report, vehicle was always garaged, excellent condition. A month out of warranty it just quits in parking lot with no warning, will not start, 14,500 miles. Dealer has been trying their best to fix it without success. Dealer contacts Chrysler since they have tried almost everything after a month. Chrysler customer care claims they are trying to get to the bottom of it, I have been calling them every other day. After a month, still no visit from Chrysler to get this vehicle fixed.

    Just a bunch of nonsense over the phone about how it will be fixed, nonsense, after 2 months still no further progress. Totally dissatisfied! I wish I could rate my satisfaction at a ZERO! I previously owned a 2006 Wrangler and my dad has owned multiple Jeep Rubicons, a Liberty and a Wrangler, not to mention a 1947 Willys, and other older Jeeps. Both of us are considering never buying another Chrysler product after this experience. I am very unhappy!

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    Price

    Reviewed April 5, 2019

    My husband and I leased a 2019 Wrangler exactly 2 weeks ago today. The vehicle has 137 miles. Tuesday, the car completely shut down while driving a mile from my house. The car wouldn't turn on at all. After waiting 2 hours for the FCA hired tow truck, I arrived at the dealer to not even get a loaner and told diagnostics needs to happen before they give me a rental.

    Last night, Thursday, I picked up the Jeep and drove home. Just now, I get in the Wrangler and not even a mile from my house the transmission light turns on! This is totally unacceptable for a new vehicle, let alone one with a sticker price of $42k. Even if they bring it back and "fix" it, I cannot trust this vehicle to drive out of town. What if I was on the highway and it just shut down? This is not only frustrating but extremely unsafe and truly putting lives at danger. I owned a 2001 Cherokee prior to this, and I'm in shock that the quality of Jeep has plummeted like this.

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    Reviewed April 1, 2019

    My 2012 Jeep Wrangler only has 42,000 miles and this is the second time I’ve had issues with the check engine light and cylinder head issues both times!! Now this second time it’s worse. No car for a month because the part is back ordered! I wonder why??? Not good. I hope they pay for my car rental, because they didn’t even offer me one. :(

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    Reviewed March 19, 2019

    Have a 2014 Wrangler. Since the second year of purchase the ABS/traction lights come on constantly. Every year, have to be at the dealer every couple of months. It's a constant hassle for a vehicle that's less than 5 years old.

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    Price

    Reviewed Jan. 23, 2019

    I’ve owned dozens of Jeeps since 1994. My 2018 Jeep JLU Rubicon was ordered and purchased at my local dealer, Faricy Jeep, in Colorado Springs, CO. The order and purchase experience was top notch. Currently I have 10k miles on the Jeep. Only issues so far: 1. Rattling speaker that is back ordered but should be fixed soon. 2. Steering play - I’ve learned to live with it. 3. Off road pages isn’t available yet. I spent more for the 8.4 nav system to get the off road pages program. I’ve been told it will eventually be available. It is frustrating it isn’t available now. Otherwise I love the Jeep. It is great using it to explore Colorado. It’s expensive at $50k but worth it.

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    PricePunctuality & Speed

    Reviewed Dec. 21, 2018

    I don’t really know where to start. The Jeep Wrangler is a really cool vehicle but that’s about it. Problem one, rear armrest doesn’t latch properly. Took to service, I was told they won’t replace it, it’s just new and it’s a Jeep, there’s going to be problems. Second issue on same visit the 8-9” Uconnect audio navigation system audio system is very glitchy, sound fades in and out. Manufacturer says they don’t have a fix, Will in time. Wow a $55,000 vehicle and audio system is broken. Has been months now, no resolution. I decided to take it to another dealer for a second opinion, oh on the way to the dealer the passenger seat belt broke. The second dealer said the same thing, it’s new, it’s a Jeep, problems are going to happen. They ordered the part, that was fixed. I’ve never seen a seat belt break, a very important safety device.

    My confidence in Jeep products are very low at this point based on how I’ve been treated and how they regard their product. I actually chose the Jeep over a reliable 4Runner. It was a very expensive mistake on my part. Hopefully it lasts long enough for the duration of my loan. I’m not sure it will. Don’t buy a Jeep product unless you have an endless supply of money, time, and patience. I’ll post an update when something else breaks.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 8, 2018

    Complaint - In June 25, 2018 I took my 2016 Jeep Wrangler for an ABS light on. This is when the whole ordeal started and hasn’t ended since now. I took my vehicle to Jim Browne Chrysler Jeep Dodge Ram in Tampa Fl. The service department is PATHETIC. I brought my vehicle in for a code for an abs light on the dash. I met Julie. The worst day of my life. She suggested I needed a tire rotation which I thought was odd as I just purchased 4 new tires and had them rotated but it only cost $22.00 so I told her, "Ok if you think I need it."

    Then she starts with an obsession-with a low ticking noise. My Jeep was running great. My husband tells her, "Let’s not lose focus we know." She checks her handheld computer and states, "Oh you don’t have warranty." I told her I just purchased an extended warranty and she looked at it and say, "Oh it’s Assurant. I have dealt with them all the time. I will call them and gets the ticking noise and abs light covered under warranty."

    I left the vehicle and she calls me back later that afternoon to say, "I spoke to warranty and they say you will have to pay $400.00 to look at the engine," but not to worry, that I won’t have to pay for that. She is sure it would be under the warranty. She then calls me back and say, "Well the warranty would not cover the engine because they feel it’s preexisting," and I asked what about the abs light. She say, "Oh that’s not covered because they didn’t see the abs light on and they feel it’s preexisting as well." I told her just put my car back together and I’ll be there to pick it up and take it somewhere else. She calls back a short time and states, "Oh I’m just calling to tell you that if you want your car put back together you will have to pay an additional 400.00 to get the car put back together." I asked to speak to her supervisor and I spoke with Justin who adjusted the price and charged me $426.00 for them to look at the engine.

    Four days later when they were complete I picked up my Jeep Wrangler just to stall out in the highway. I could have died this day as I was traveling at 55mph but GOD was with me. With very hard maneuver I was able to pull to the side of the road and not get hit from the rear. I called the dealership and told them what just happen and I was getting it towed back to them. My first thought is they were upset about not getting the engine work that they didn’t put things back in place as they should have. Or forgot to put oil back in the engine and it locked. But I’m not mechanic. I could smell fumes from burnt oil that came from the hood of the car.

    I had the vehicle towed back to the dealership and now after they diagnosed it they come back and say it was a starter that went bad. They wanted to get a starter and Justin called me back a few days later to say that the car still won’t start after they placed the starter in it. So they are still working on the vehicle to see what occurred. He did provided a rental and said they will work on it and let me know what happen. A few days later he calls me back and say, "Well we are going to replace the engine on a goodwill," and to bring back the rental and get one of their vehicles until the engine comes in and is replaced. I would have to pay another $500.00 for a warranty and they will cover the rest.

    The warranty covers 5 years /100,000 miles I was told and if anything goes wrong I can take it to any Jeep dealership. I had to pay for a starter which he say before was not the problem and the warranty. Now I’m up to $1078.00 for a warranty, starter and for the diagnose of ticking noise and my abs light was never repaired. That was the reason for going there from the start.

    I picked up my Jeep after almost a month and I leave the dealership to experience the vehicle smoking from the hood and fumes of burning oil. I called them back again and Julie stated that the smoke is from burn off period which should go away in a couple of days driving it. I then took my Jeep to Firestone which is on the MacDill AFB military base and the mechanic stated it is an oil leak from the gaskets. He say that doesn’t look like burn off oil. He just looked down where the smoke was coming from and he states, "I see the drip on the manifold cover."

    I then called Justin to explain to him our finding and he suggested I give him the mechanic's name and number that he wants to talk to him. He doesn’t know what he’s talking about. He then calls the Firestone and the mechanic tells him, "I believe it’s a leak not a burn off period." So Justin calls me back and states he wasn’t for sure that it was a leak as he did not take the motor apart. He suggested we drive the vehicle for a couple of days and if it’s still smoking bring it back. My husband told him maybe we should just take it to another dealership and he said, "No. Bring it here." My husband told him, "We just don’t trust you anymore."

    I drove the vehicle for another 4 hours and it’s started smoking so much into the vehicle as well while I had my grand babies in the vehicle. I then took it to Central Orlando Jeep dealership and he states, "We can’t look at it because it’s a goodwill warranty from Chrysler." Now there’s a check engine light on and smoke still coming from the hood. I don’t trust taking my vehicle to Jim Browne Jeep and Chrysler. I’m looking to get rid of the Jeep at this point. The ticking noise is back. Not knowing the condition of my vehicle. I do not feel safe driving this new 2016 Jeep as it smokes in the engine area and ticking noise is back.

    I took the vehicle back to Jim Browne dealership and they worked on the engine again and after a month they called to tell me the vehicle is ready. I took possession on August 1, 2018 and explained that I was traveling out of state and I want to make sure this Jeep will make it. Justin assured me the engine is fine and it will make it to NJ and back with no issues. In September 2018 as we were driving back from a cruise in South Carolina the Jeep breaks down again. I had it towed now to Hendrick Chrysler Jeep dealership in North Carolina and the service manager say it’s the engine that failed and they would have to look into it further and order parts and talk to someone in the dealership in Tampa as they appeared to not have tightened some part in the engine which caused it to damage the engine. It appears that something in the engine was not tightened and the oil started to leak in the engine again.

    The dealership took possession of the Jeep and stated they would have to wait for parts to come in from the warehouse. I was given a rental for a month and they were completed September 24th and I took possession of the vehicle. Some more major work was done to the engine. On December 7, 2018 took my Jeep to Central Florida Chrysler dealership for an oil change and was advised that there appear to be an oil leak from the engine again. A further diagnostic should be conducted but that they don’t have the professionals for this type of work. What am I to do now. I have had the worst experience with this Jeep and this engine. I need some type of resolution. If my issues are not resolved you give me no alternative then to file a complaint with the State Attorney General and will report you to the Better Business Bureau.

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    Reviewed Oct. 24, 2018

    I have had many problems from day one when I bought it. My Jeep is a 2015 Wrangler Sahara Unlimited. First the paint job was very terrible. It's still is. It looks like fish eyes. I had to have them fix it at least twice now. At 21,000 miles give or take was on vacation and then something with the fuel ignitor went literally driving down the road and had to hurry up and pull off. Yes Jeep did take care of it because it was under warranty but the fact that it's 21,000 miles that sucked. I have had the fenders redone because they have cracked.

    I have also had the seals replaced in the freedom top twice and also on the door driver side. I have never taken the doors off many many leaks. I'm also having problems with my radio. It literally just shuts off and reboots itself. Took it to the dealership to see if they can fix it. The only thing they told me was, "There's nothing we can do for it except for put about $1,800 into a radio." It is touch screen has navigation but still $1,800 for a radio.

    I've also had issues with some wires touching and literally driving down the road have no gas pedal. I was traveling a highway and I could not hit the gas pedal to get out of the way. I was lucky enough to be able to pull over and then I could not start the Jeep. After that had to have it towed to the dealership and of course it was not under warranty anymore because I could not afford to buy the extended warranty and I had to pay out of the pocket. This is my first Jeep that I ever bought and I'm telling you up in three and a half years having the issues that I have had I swear I'll probably never go back and buy any type of Jeep Chrysler Dodge any type of Mopar product. Very very very unhappy with it.

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