Hyundai Reviews

Second, the dealership did a recall repair (I never approved, they just did it) to my sunroof, which resulted in a damaged headliner, AND they dropped a screw in my defroster vent that I could hear roll around as I would make corners. I took it back and Hyundai approved replacing the headliner. They also took the dash apart to retrieve the screw. The work order said "removed debris", the tech didn't remember what he took out. It also still rattled and then produced a different rattle above 75 MPH. (So much more higher quality coming from the top end trim level). I should note they had the car for several days, no loaner car was given.

Next, I noticed my steering column was loose after they disassembled my dash. I could move it side to side. Also the clutch squeaked when you released it. And the dash still rattled. So I took it back in. several days later and no rental car, the steering column was "within spec", they couldn't replicate the clutch squeak, and they weren't allowed to fix rattles and squeaks past 5,000 miles or something like that (came from the service manager). Next issue, the AC goes out. It's Texas. It's July. It's hot. "Can i get a loaner car?" No. They weren't sure if it could be fixed under warranty (30,000 miles now). How is this not under warranty?! They had the car for several days. Turned out the AC compressor "failed internally" so it was replaced under warranty. No loaner car.

Now, most recently. The car has 59,700 miles. The engine starts to make a noise that sounds like a high speed rattle. My guess was the water pump impeller rubbing. So I took it into a different dealership. This time they can't diagnose it, but it's easy to replicate so there is no doubt there's a problem. 5 days goes by and they finally set me up with a rental car through Enterprise. One month goes by and they tell me they are going to replace the engine. That opened up a whole new set of issues. Apparently, the engine in my two year old car is now obsolete. Instead of buying a long block crate engine (like they originally told me) they are buying a short block and sending the engine off to an outside repair shop to build it.

I went to the dealership to look at the engine (I do a lot of car repair, and I'm a Mechanical Engineer). The timing chain is hanging slack and they've removed one of the camshaft retainers. The car is parked outside, with no valve cover. Lovely. They tell me the engine is being replaced due to lack of lubrication (very vague and general). My guess was broken timing chain tensioner. I saw no low pressure light, and there was no presence of metal in the oil during the last oil change (I had a sample sent to a lab for analysis). They told me that it's a good thing I brought it in when I did. Because my Powertrain Warranty Expires at 60,000 miles! Apparently, because I bought it 'used' the 100,000 mile warranty doesn't apply to me.

Well that was it. I'm getting rid of the car. I asked them to give me a price on what they'd buy it from me for. They responded with "because it's having major engine work, we can only give you $6,000". So basically. A $24,000 car, in two years, and 60,000 miles, becomes worth 25% of its original value. I am never buying another Hyundai.

I asked to speak to a supervisor and then found out that if you wanted to speak to a supervisor you could leave your number and they call you back in the next day or two. So I left my number and received no return phone call. I then followed up with an email to customer service and again received no communication back other than acknowledgment of my email. Its now been two weeks, 4 phone calls and three emails later. Not a single phone call for me to go full email response. If you have a Hyundai product need help they aren't there, Although I like the car I will not be buying another Genesis in 2018. This is the worst customer experience I have ever had with a major manufacturer.

I've tried calling Hyundai to see if they could offer any sort of promotional rate, especially considering that now new owners get 3 free years of BlueLink. I tried calling BlueLink customer service on several occasions and hung up after being on hold for over 30 min each. Finally, after a 45 min hold I got through and the rep was able to offer me absolutely nothing. I let him know that when I trade next time, I will be inclined to consider something other than Hyundai.

I call back the next day and was told "Oh... it has only been about 16 hours. Wait at least 24 someone will call you." Well it is a few days later, no call. I hate calling them because it takes over 30 min to get a person on the phone and they cant help at all. Multiple emails have gone unanswered. It is a mess and my service is up. I guess they don't care about quality or customer service.

If it wasn’t a known flaw I’d be happy to say I had some bad luck and that it was just too bad. But this makes me so upset to be treated like I did something wrong by expecting something to be done about their faulty product. I’m not asking for a brand new car, I just want my car fixed and even a used engine would be fine! I’m not asking for too much I don’t think. I have contacted Hyundai and their response was that it’s out of warranty so tough luck. Yeah, thanks Hyundai, never again!!

On 10/19/17, received a call the car was ready for pick up. Upon checking out I was advised the technician noticed a noise coming from the steering rack. Mind you, before we dropped the car off, there were no issues or noises. Ok... was advised this is not covered under my warranty and would be around 1000.00 out my pocket to repair.

After leaving the dealership noticed a metal scraping sound coming from middle of car. Went back to service dept that Saturday morning (10/21/17) around 9:15 am to advise and was asked when I wanted to bring the car back because technician that worked on my car was off and he had to be the one to work on it. Took car back that following Monday, 10/23/17, explained issue again and proceeded to walk in the waiting room. I forgot to ask the advisor a question so I went back to the service desk and overheard the technician that worked on my car talking to other advisors stating, "I don't know what it could be. Maybe it's the rotors."

I know he was the technician that worked on my car because I asked him, "Are you talking about my car... and no it's not the rotors because we got them replaced along with the brakes about 2 weeks ago and there were no issues or noises afterwards." Ok, so technician takes car for a test drive and claims he didn't hear any noises!!!

I drove the car this time with the service manager and guess what... he heard the noise. I was told by him they would handle the issue. After another check of the car, I was told this time, it was the Front end valve muffler making the metal scraping noise. The service manager submitted a goodwill courtesy request to have the repair done at 100%, then 50%... both denied due to warranty expired.

Manager offered to repair at MY expense at the warranty rate of $506.56 for the part, $50.00 labor and $10.57 for gasket part. I feel like this was a technician error when reinstalling the engine due to the recall. My car was not having any issues or noises prior to dropping it off on 9/23/17, and again we only took it in due to the recalls. This is so unfair and poor customer service. I was warned by others not to go to this particular Hyundai dealership in Durham. I should have drove the extra miles to the one in Cary.

Original Review: Oct. 27, 2017

The Engine of the 2009 Sonata (3.3L 6cy) suffers from frequent oil leak. Defined by the dealer as Fluid Leak-Engine. The Front valve cover leaks oil onto the alternator, and that leads to damage of the charging system and hence the alternator itself. The repair cost for replacing the alternator was $680 and cost of fixing the engine oil leak is $200. The failure of both happens every 20-24000 miles, in other words, the cost to maintain low cost car such as the Hyundai Sonata is much higher than a BMW, for example, and Hyundai warranty is just marketing gimmick. I called customer service seeking some help and the response from the agent made me determined that this was the first and last Hyundai car I ever purchase or any member of my family.

What I did see was smoke coming out from under the dash. I yelled, "I think the car I on fire!" So as quickly as he could my husband pulled the car off the road and told me to unbuckle my granddaughter's car seat and to get out. I got out and walked away from my car. I could see flames coming out from under my car and the back bumper was melting. My husband got out and got my granddaughter out. Some people had already called 911 but it was too late for my car. Flames were shooting up in the sky. The worst of the flames were around the gas tank where my granddaughter's booster seat was located in the backseat. This car was well maintained and in great condition. I hope that someone finds out what caused this. It did have a recall for metal in the motor but I had already taken it in and they checked it out.

On October 2, 2017, the car completely seized up and engine began knocking. We had it towed into the Hyundai dealer. The car now had 81,000 miles total. We have contributed to only 35,000 miles. We have an extended warranty, but technically, since we are still under 120,000 miles, the car should be covered under factory warranty.

Hyundai refuses to repair the vehicle, both their extended warranty department and the Hyundai corporate office claims that "we" are to blame for lack of upkeep. If this was not outrageous enough, Hyundai recently signed a settlement agreement regarding their 2011-2014 Hyundai Sonatas in which the customers stated in part: "Plaintiff's further alleged that dealers frequently didn't replace the engine, citing the drivers' alleged failure to regularly change the oil or failing to keep service records." Same thing is happening here, even though the settlement was reached and signed by all parties. There is no integrity in these large corporations anymore. We are without a vehicle in only one year (we put $10,000 and still owe).

On July 22, 2017, bailiff came to collect the car. We were very cooperative and let the car go. I wanted my son to learn a lesson. This was not a joke to stop paying for his lease. However, the person from bailiff, never explained that there will be storage charges, the lease payment will continue to accumulate after he takes the car even if we no longer have or use the car, and all other fees I end up paying, simply he did not gave us an honest advise. Otherwise I would pay what Hyundai requires and keep the car without going through this emotional distress. With high blood pressure and other medical conditions it makes me feel even worse.

On August 4th, I received a registered mail from bailiff explaining the charges. The letter did not include a single telephone number to contact. Being proactive, I went to the dealership for information. The financial adviser there tried to assist by calling Hyundai Capital for more information. Surprisingly, Hyundai Capital did not have an update about the car status which has been taken since July 22!!! This rep gave us the bailiff telephone number, however. The financial adviser gave me the telephone number for Hyundai Capital. I called all parties to gather information. Another person from bailiff sent me the required amount which I paid on Aug 8th, that was $1677.69.

On August 9th bailiff confirmed receiving the fund and other documents were requested. However, bailiff requested additional payments for a time period I did not use the car at all as the car was/is still on hold by bailiff as explained earlier. I contacted Hyundai Finance, provided a Void Cheque with my personal banking information and authorized them to take this amount. Later speaking with Hyundai collection department they explained that this payment has to be deposited to bailiff which I did.

Morning next day I received a confirmation from bailiff confirming receiving the fund and in communication with Hyundai to get release approval. I forwarded this bailiff e-mail confirmation to service@hyundaifinancing.ca. The car has accumulated storage charges, I paid lease payment for a car I do not have or used at all since July 22 until I received it back about mid August, I found myself as the one who was coordinating the conversations between bailiff and Hyundai, but yet neither Hyundai nor bailiff were willing to compensate or provide a satisfactory level of customer service.

I spoke with Hyundai finance several times with false promises to call me back, never did. Finally by end of day I received a call from the auction that the car was held by that an approval has been received to release the car. I picked up the car after paying the redemption fee, storage fee and taxes. I have the car and the lease payment are in good standing since. Now, my son has been receiving letters under his name, not mine, to pay additional charges. I called Hyundai last week, they advised I am still missing a payment, however Hyundai could not specify what is this payment for, they was supposed to investigate this further from their end and call me back, Hyundai never did.

Today my son received the same note about this payment. I called this evening, Oct 10, 2017, and got someone on the phone, who told me this fee is a repossession fee. However the letter doesn't say anything about a "repossession fee", it says "Prior billing and misc charges returned item handling". This person mentioned this was written on the agreement, I found myself forced to pay an additional amount of money I have not been expected or ready to pay. I am not sure how Hyundai expect every single person to read such agreements, and if happen how easy the terms will be understood by an average person. All these should have been explained beforehand at the dealership before signing the agreement, which never happened. This by far the worst/worst experience I ever had with such a system. I regret I considered getting a car deal from Hyundai. In simple words, stay away from such poor system.

She even contacted the dealership to see if the car was drivable with the mold and mildew. My health wasn't an issue to them. The Veloster roofs can leak and cause mold and mildew and that horrible smell. Clothes ruined by that smell. Can't get them rid of the smell as they sat in the car as my back up clothes from walking. I still have the paperwork from the car that smells and it was in the glove box.

I do not recommend ANYONE, even my worst enemy to purchase from Parkway Hyundai, and also the salesman by the name of Mitchell was very distant to me after I purchased the car. I would drive all the way to Wilmington from out of town and stop by to get an oil change and he would give me blank stares and would not even greet me. What kind of customer service is that? To be nice to me long enough to sell me a car and then treat me like chopped liver after the deal is done. I let that slide because he is a younger guy, I am probably the first he ever sold a car to and he is probably long gone now if he treated someone else the same way, but yeah, I am done with Parkway Hyundai for good either way. They can forget me or anyone I know ever purchasing a vehicle from them ever again.

* Possibly fixed. Did not happen again while I owned the car. ** Never fixed. Could not find the problem or never fixed. I had to file a BBB case under the lemon law of North Carolina. Hyundai fought me the whole way and lost. They had to buy back this car. Communication is horrific with their Consumer Affairs department. They did pay most of my case but still owe me money. Ridiculous I have to keep calling them. They never return my phone calls. I'll never buy a Hyundai again personally. I also plan on sharing my message with anyone so at least they heard my truth before you bought a Hyundai. Just so all know this message is 100% truth and 0% embellishment. Goodluck to all you car shoppers, and be smart!

Hyundai lease told me I would receive a statement in 60 days with the final lease payment charges. When the statement arrived I noticed $115 charged for wear and tear. I called Hyundai Finance and was told one of the tires had less than 4/32 tread remaining and that they needed to buy a tire before they could send the car to auction. This sounds like BS to me. The car had 35K on it at turn-in and the OEM tires should not have been worn out. I was also told that the dealer turn in specialist is not the real inspector and that the car was inspected by a third party company in Phoenix. The reason I had the pre inspection was so I could correct any issues before I had an unanticipated charge. I am paying the statement in full today but this issue has left a sour feeling with us regarding dealing with Hyundai in the future. Our first Hyundai which we still have is a 2006 Sonata and the 2017 Tucson will be our last Hyundai.

However, I've been having trouble getting the car to lock over the past couple of months. I'll press the button as usual and nothing happens. It's sporadic, can't find a pattern by temperature, weather, or amount driven. On a different note, the volume doesn't automatically adjust to engine speed, so I'm constantly adjusting the volume. I would much rather pay attention to driving! On a positive note, the car is comfortable and rides well. The heat and A/C work quickly (when they function). Two settings on the heated seats is really nice.

Only now after I got the letter I was able to get the name and address so I can file small claims writ for the cost of the repair and false advertisement. The official Hyundai website positing warranty coverage of 7 years unlimited miles, but for some reason my car did not stand in that guidance even if it's only 5 years old. If you owned the same model vehicle Hyundai Elantra 2011, 2012, 2013 & 2014 ask your local oil change place or mechanic to look underneath the frame and see if you have the same problem and if you do please report it to your local Hyundai dealer. Please see attached pictures and if anyone else experienced a similar problem please share it. It's impossible that I'm the only one experiencing the problem. I am from Connecticut so we do have salt on the road but I own other cars and none of them got rust like that even after 10 years.

What?! The car is leased to HYUNDAI! I can't walk into a DMV and ask to register a car that isn't mine without the damn paperwork. Hyundai told me that they never got the paperwork from the dmv... Ok... So your company doesn't look into it. "No, we don't do that." That's the response I got. Basically Hyundai believes they are not responsible for anything. So screw me right? Screw the customer... I pay almost $400 for this car a month and I haven't been able to drive it since last Friday! I told Hyundai they should be responsible for paying the ticket I got because it could have easily been avoided if they did their jobs properly and provided the customer with the paperwork. I was told I'm responsible for it and it's in my lease. Well people of hmfusa my lease also says "(Unless the interest or penalties are a result of our negligence)."

So since Hyundai mysteriously never received the paperwork from the DMV they don't look into it, that's basically telling me as a customer to go screw myself. P.S. I called NJMVC, they sent Hyundai my paperwork. This company gives 0 compassion to its customers that spend all this money and when the customer has an issue we receive no help on fixing it. Friday I was told they don't know why I never got the registration form and that they would send me paperwork priority so I could go to the DMV and fix it. Monday I checked the mail and still nothing. I called them again and the lady told me it was just sent that morning. What?? Ok, now it's Wednesday, I STILL have nothing. Called again and the lady told me yet again it was sent out and now I SHOULD have it by the end of the week.

What happened to priority? "The request is priority but the mail is regular shipping." Why the hell is it sent regular mail if you can see it's something I need asap. "In order to send overnight we need the customer's FedEx account." What?! What normal person has a damn FedEx account? That is the most bs excuse I've ever been told. Go to USPS, ask to overnight it and bam. "We don't do that." HMFUSA DOES NOTHING! This company can be run by ferrets and function better. Customer service is 0 and the company could care less about its customers. Never again will I get a Hyundai. I've never had a worse experience in my life with a car company.

How do they expect people to get to work, go to the grocery store. God forbid I have a medical emergency. Oh well, I can't drive the car. This company is such dirt and could care less about its customers. I have had no answers except the same garbage over and over again, "It's on its way, we're sorry for the inconvenience, we don't do that, we don't do this" blah blah blah. This multi billion dollar company can't spare to pay the cost to overnight a limited power of attorney to a customer so they can get their problem fixed. Nope, screw the customers! Don't ever get a hyundai!!!

After 24,000 miles she had purchased two sets of tires. The Equis was their top of the line vehicle and their bottom of the line vehicles had more bells and whistles on them. My wife had asked before purchasing the vehicle about all of the things like bluetooth and was assured it had it but the salesman didn't know how to work it. That was a lie. She went back the day after purchasing the vehicle and was told "Too bad, we're sorry. Can't do anything about it." I will say it was the best driving vehicle we've had and I did enjoy it. The problem was the Hyundai Lease, they lie, cheat and dig into your back pocket. DO NOT LEASE THROUGH HYUNDAI. Purchase the vehicle outright or find another lease option. My wife showed the Texas Hyundai Lease manager her original correspondence and how Hyundai Lease didn't get back to her the first week she had it. They do not care about you, just the money.

We are waiting on a recall for the white paint to get our money back. Tire places including the dealership said the tire in question was within code. The dealership said they would have waived all of the issues Hyundai Lease found. Remember, you're getting the car from a dealership but you're dealing with Hyundai underhand Lease.

Today is August 10 2017 and my nightmare continues. I don't have the settlement I was promised by HMA yet. NO car. The dealer took the loaner back after several weeks and the Lemon Law attorney has been telling me the settlement checks have been ordered but I am STILL making car payments and FULL coverage on a car that I can't drive and NOBODY is looking out for my interests the attorney seems to work for HMA instead of me? This has been the worst summer of my life! NEVER again HMA!

Then the last time I took my car in to be repaired I started getting messages and flyers, within a week, from Hyundai about the car I own (I didn't own the car) and how I should extend my warranty. This has led to random warranty companies calling about extending the warranty to now receiving multiple calls a day from credit card scammers. This never happened before I had my car repaired as I'm very careful about who gets my number. Clearly my number was given out by Hyundai and now it's in the wrong hands. I am beyond disgusted with this company.

I finally escalated the matter to their consumer affairs department. They took two weeks to investigate, and came back with an offer to pay me a compensation amount, while I waited for the car to get fixed. The update they gave me then was that the car will be fixed by July 15th. By July 15th, they had no actual progress! And now, the latest update is that they will fix the car by August 21st! I am really disappointed that Hyundai has shown no interest in getting this fix expedited despite the fact that it's already 2 months plus. A one year old car, in warranty, is just sitting idle in the service shop, waiting for a critical part! I have sworn off Hyundai for my life and would never recommend anyone to buy another Hyundai car ever again!!!

This doesn't include the previous issue with the ESC or the new BAD electrical problem that affects the stop lamp illumination (so no brake lights), the ESC and several other things (oh, and Hyundai hasn't notified me of this new recall yet, but I'm definitely having the issue). It can also affect the shifter and allow your car (when on) to be taken out of park when the brake pedal isn't pressed. I've been supremely disappointed in the timeliness of communications on recalls, the multitude of recalls and the lack of willingness to fix all problems (e.g. the gasket heads). I've included pictures of some of the recall statements from the NHTSA, etc.

They have no concerns about the safety issues with this car even though I tell them that the windshield wipers stick two to three inches from take off on the windshield. AC sounds like Gremlins are about to attack you coming from the vents. Transmission drives and shifts like somebody that does not know how to drive a stick shift when this is an automatic vehicle. Gas gauge sticks even though it's full and you can't put any more in it. The gas gauge will read from a half tank to 3/4 of a tank full until you hit a bump. Including with the issues the dash lights dim and brighten by themself.

This car should have yellow lemons painted all over it along with every car that Hyundai puts out especially since corporate is treating their customers this way, not a very good ethic on gaining your customers Trust or to get repeat customers. I really don't understand how this company is in business. I guess that's why our government had to do a bail out on their **. My experience alone it has been a real shady experience.

We have been advised not to add oil or get oil changed anywhere other than the dealership. That's what we are doing. They seem to overfill the oil each time which gets us barely past that 1,000 mile guideline. We can't trust this car for trips. We can't keep driving back and forth to the dealership for them to do nothing. We will not buy another Hyundai and we will continue to warn others of our troubles.

And basically, this is merely a message to take everything you read online with a grain of salt. Including my review. Occasionally, you're going to get a car that's awful. I had one. 2012 Impala, kept it 9 months. It went back to the garage under warranty 11 times in those 9 months. Eventually, you just have to make a judgment call. Do you keep a car that's been nothing but problems? Or do you try something else. We now own a Hyundai and a Nissan and have been thrilled with them. Will I ever buy another Chevrolet? Sure! I just got a lemon. It happens. It totally stinks, but it happens.

Whoever heard of a 1-year warranty on an A/C? On some systems, you have to pay for the parts while you are under warranty. This was never disclosed to me during my purchase of this vehicle. You can look the new car warranty up online and it says "Limited" new car warranty. I thought a warranty was a full warranty but this is not the case. My suggestion is buy a car with a real warranty, not a Hyundai.

Besides the engine issue, there has been countless MIL (check engine light) illuminations: from 02 sensor to catalytic converter to issues with the gutless turbo the car has. The shocks and struts on the car are so useless too, they have been changed severally. The wheel alignment is the worst, it's like it loses alignment every 3000 km! I do not drive badly, but somehow this piece of garbage always pulls to one side even after an alignment. The sunroof creaks! My backup camera chooses when it's going to work, on other days it just shows me a blue screen when in reverse! The sound system is total nonsense (I have the dimension system)! I REPEAT: DO NOT BUY A HYUNDAI!!

In my letter to Mr. Kelleher I stated the following as well as sending him proof of the work orders: Water running down the back speakers after rain. Leaks soaking the trunk as well as interior back panel and seat. The radio cuts in and out after heavy rain when the car is cold. The air conditioner and fan randomly turn on when both dials are off. Thick frost accumulates on the insides of the windows when cold. Windows fog up in the rain. The car smells musty. Back tail lights leaking.

Since then radio cut out when loading CD player, eating my CD and rendering CD player inoperable. Because of a faulty sunroof mechanism the water leaks have caused staining of the interior liner. The interior liner was totally replaced because of extensive water damage. The seals around the back window were replaced springs popping out of the back seat and the leather seat ripping at seams where water was pooling so the backseat was replaced. The passenger window was lifted and reset because it was an entry point for water. The ABS light remained on and was repaired. The passenger window would not close and sporadically after a rain gets stuck. Tail lights leaking both resealed. LeakPro resealed the car (sunroof, mechanisms, drip tray...etc.). Over 1" of water was recently wet-vacuumed out of the trunk.

This car has done nothing but leak and after almost 8 years the water leak has not been resolved. Over the years the dealership has tried to address the problems that the water leak has caused but for whatever reason have not addressed the water leak itself. My car is still getting soaked after it rains. The dealership cannot afford to investigate this leak further and submitted a request to Hyundai Canada which was declined. It is time for Hyundai Canada to step up and back their product and their warranty. Because this has been an ongoing problem that has not been resolved since I purchased the car in 2009, the time sensitivity of the warranty should not be a factor.

I am a single mom who has recently been reduced to a 4 day work week. I saved for and purchased this car because of Hyundai's extended warranty and their reputation of standing behind their product. This car was not cheap and I expected it to last me a very long time. With water damage this car will rust and cause more electrical problems.

I continued to have the same problems. I brought the car back to the dealer the following month and they said they could not replicate the issue and found nothing. It seems that my vehicle battery dies when I don't use the vehicle for a period of time – often 1.5 - 2 days, but it has died from sitting unused in as little as 22 hours. Since I continue to have this issue without any real help from the dealer, I contacted Hyundai consumer affairs in April of 2017 and they have been slow to take any action. I did not receive any actionable info from them until 2 weeks after I first called... They called the dealer I had been working with and the dealer told them they thought the issue was the insurance device (even though they found no problems the last time I had the vehicle there, with the device plugged in).

So my Hyundai case manager told me they could not do anything until the insurance device was ruled out as a cause. I removed the device and purposefully did not drive the vehicle for a full day and surprise, the car was dead. So I called my case manager at Hyundai and told her what happened and that the device could be ruled out. Now she is checking to see "if or when" (her words) a Hyundai specialist can look at the car. Hopefully, it won't take another two weeks to find that out. It seems I'm not the only person with this issue as a couple other reviews very recently indicate the same problem on the same year/make/model and with even the same time frame the problem began! I guess it's time for me to find a lawyer too.

HMA called dealership to have them drop the oil pan and look for metal fragments, well guess what? They found metal fragments in my oil pan. Even knowing that these metal fragments are in there they are still denying my claim and refuse to replace my engine. They say my car is not part of the recall, imagine that! Is anyone's car actually in the recall... I am so **! They are worthless liars! Would like to have an attorney to contact us all.

She notified Hyundai about this. For one because it was still under warranty and two her car burnt to the ground for no reason out of nowhere. They took about 2 months to get back to her and when they did they only offered her what they call fair market value, which was way lower than what she paid for the car. With what they offered she couldn't even touch the kind of car she had and is still making payments on. They were rude and the one guy hung up on me when I got upset with his attitude. We have called repeatedly trying to talk to someone in charge but to no avail. We have heard from a friend of hers that someone on Facebook has had their car go up in flames also. Hyundai does not stand by their product and they also have the worse customer relations that I have ever experienced. Never ever would I recommend buying a Hyundai car.

About 5 minutes from home both engine and oil warning lights came on, and the vehicle was beginning to run rough again. Once home I again checked my oil and this time there was nothing on the dipstick. I left the vehicle in my garage until appointment at my Hyundai dealer. I do my own oil changes every 5,000 km with recommended full synthetic 5w30. The only leak I have ever found was a very small one around oil pan. The dealer inspected and concluded I require a "new lower block" and that without my receipts they won't honor the warranty.

Having done some research online in days between failure and dealer appointment I found multiple accounts of the same failure happening, some within less than a 1,000 kms of having factory dealer oil change done. So when my service informed of no warranty coverage I asked how is that the cause of my failure and others too. Was given a shrug... So the quote for repairs was well beyond my financial means, having lost my job. The dealer had no additional options for me and left me feeling blamed and written off.

Then out comes the 1.4 million vehicle recall outlining the "possible failure" that I experienced in January. I contacted Hyundai Customer service via email April 8, 2017, they responded with a question April 10, I replied and now all I can get is an "auto-reply" message. I called on April 12, and was told that my VIN falls within the date range affected and that was about it. Asked if I should contact dealer again and was told up to me. I have been without my vehicle since the failure occurred and now without any answers.

I then contacted the dealer whom I bought the car from who put the screws to him and he finally changed the battery. I thought this was the end of the problem. Wrong! This problem has repeated itself several times over the last few months. I have had three new batteries since the original battery put in to this car. I only have around 16,000 miles on the car. After the issue had escalated I contacted their customer care department. I was given a case number and a really horrible case worker. He never answered his phone, was very slow to get back to me. Kyle **. They advertise great customer service. HORRIBLE!!!

I was forced to hire a lemon law lawyer. My car is presently in the shop going on 26 days. They could not find the reason for the battery failure. Fortunately for me, I was given a loaner. Now I am just waiting to see what they are going to do as far as replacing the car or offering me a buyback. I certainly don't want a replacement. This was my first and my last Hyundai purchase.

I opened a case in Dec and was told if problem continued to call. I called again when problem occurred but was told I needed to open a new case. So here I go again. The manager offered the dealer I purchased it from will not return my call and the first case manager will not return my call and the service tech does not know what to do with it. I'm at wit's end. I just want out of my lease with no fees or early termination charges and walk away from this nightmare. I have owned 3 other Hyundais and always praised Hyundais but no longer. I will not be purchasing another Hyundai and I would dissuade anyone I know from buying from this company. I am learning they do not stand behind their products.

I'm canceling my service with them and make sure that I let people know how poorly I was treated and even accused of tampering with my own car. Really WTH, why would I try to fix something I have no idea how it works especially when the moron who charges my car wrong three times told us it was the alternator that was bad? My trust in Humans right now is not very a good one. I'll trust my dog better.

In Detail: CABIN: After driving the gamut of hybrids available in the US (Fusion, Prius [+ IV, C & V], Civic, Avalon, Camry, Accord, Volt, Crosstrek, CR-Z, C-Max...) I was finally talked into "at least test driving" the Sonata Hybrid. My partner had a 2012 Sonata that was recently totaled, (air bags deployed, driver and passenger safe and unharmed) that we both liked a lot, so I put my brand loyalty and pride aside to appease this silly recommendation.

I got in and almost immediately fell in love (with the cabin, at least). Bluetooth connectivity, Pioneer audio w/ subwoofer, 8" screen, automatic dual-zone climate control, 4" in-dash LCD screen, push-start engine, heated leather seats, contemporary (if not ultra-modern) dash design, roomy front and rear seats, tons of storage space, and an overall feeling of luxury car enveloped you the moment you sat down. The real over-the-top, wow-factor element was the panoramic sunroof with an automatic curtain system... it was just, wow.

TEST DRIVE: The dealership gave me the keys and said, "We'll see you when we see you." Instant acceleration? Absolutely. Hybrid? No way. This Hyundai Sonata Hybrid (HSH) drove like a dream. Smooth, peppy, sporty, yet luxurious. I took it around for an hour or so and decided that it was going to be pushed to the top of my "contenders" list. It felt more comfortable than most of the other cars I had test driven and felt less like a Hybrid than all of them (thank you 6-speed transmission). After a day of driving other cars, the HSH felt like a retreat into a luxury condo. Everything about the car seemed to say to me, "How can I make you more comfortable? How can I make this drive more exciting for you? What more can I do for you today." This car was definitely built from the driver's seat outward.

RESEARCH: I was under no pressure to buy a car, so I took my time, researched all of my options and test drove every car that fit my basic parameters. As a car guru, I know most things about most cars, so my researched was aimed at filling in the gaps (i.e. owner experience, changes between 2012 and 2015 HSHs, recalls, future model introduction [at the time of my purchase, the 2016 HSH had been announced, which did encourage me to buy sooner than later, considering the design change was, in my opinion, moving backwards], dealership issues, etc). I joined the Hyundai forum for Sonata Hybrids and extensively read through threads describing issues specific to the HSH I was considering.

PURCHASE: After several weeks of consideration and re-test driving the cars that made the top of my list, I finally decided that the 2015 Hyundai Sonata Hybrid Limited w/ Ultimate Package was the car for me. Then the fun began. I called every Hyundai dealership in the Tri-State Area (VA-DC-MD) getting price quotes, availability, and dealer-specific incentives. I knew that I wanted to buy from Alexandria Hyundai, but after seeing their "price match guarantee", I decided I'd get the best deal possible, then have Alexandria Hyundai match it. The car at the time had an MSRP ~$33,500 (the limited package added upgraded tech, leather seats, some aesthetic features; the ultimate package added the panoramic sunroof and the Pioneer Stereo system) and I was in the market for something under $27,500.

With the new '16 being released in the coming month and gas prices having plummeted, dealers seemed exceptionally willing to slash prices for almost any reason. To cut to the chase, I was able to have two Southern VA dealers battle it out to get my car down to $24,500 out the door (OTD). I was exceptionally happy with that price, brought the lowest quote to Alexandria Hyundai, and they said they would match it. They had the exact car I wanted, so I was ready to buy. I didn't haggle much from that point, because their dealership incentives were far better than any of the others (free car washes, free oil changes and tires for life, free inspections, free loaner with major service, etc). After going through the paperwork, which was a smooth transition, the car was mine (at least physically). Everything about the car was explained to me and I left a very happy consumer.

20,000 mi. UPDATE: Having had the car for 2 years, I am incredibly happy with the car itself and Alexandria Hyundai. I've had very few services, but each time I brought my car in, I was treated very well and work was completed efficiently. The car drives like it did when I drove it off the lot that first day, with some minor wear in conspicuous places (the "SONATA" printed on the floor mat is less silver than it was back then). I'd recommend Hyundai for consideration to friends and family; I'd especially recommend the Hyundai Sonata Hybrid; and I'd INSIST that if they were buying one, they go to Alexandria Hyundai in Northern Virginia.

FINE PRINT: I bought the diamond white pearl model because it's 10x more luxurious than the other colors. It's gorgeous enough to rival my friend's Lexus RX-350 hybrid. I'm still very much enamored with my car and think that 2 years later it is still one of the most attractive vehicles on the road. I am constantly told that my car looks brand new, looks and feels like a luxury car, and is "sooo quiet."

I then opened a case and a fellow at Hyundai Consumer Affairs named Christen asked me what my desired outcome was. I was being reasonable and said I would at least like them to cover the cost of the faulty part, and he said he would open a case and said it seemed like a reasonable request and would likely get approved. The only stipulation was that I take my car into a Hyundai dealer for the repair work and talk directly with the service manager. Once the work was completed, I was told we could get this resolved with Hyundai within a week to ten days.

Two days later I was provided with the repair costs from the dealer along with a message that my case # ** that was created with Hyundai was denied. I was then advised by the dealer to re-contact Hyundai Consumer Affairs at which time I now talked with Zira who informed me that the decision was final and there was no chance for appeal or reconsideration. I was at a dead end with Hyundai. She said if I had a problem I could contact the Better Business Bureau which I most certainly did along with writing about my experience here.

At this point, I don't expect Hyundai Consumer Affairs to do what is right after misleading me into one of their service dealers and then leaving me with the full bill payable to Hyundai. I do however want to now share my experiences with other potential car buyers so they know what to expect from Hyundai in the way of customer service moving forward if they ever consider buying a Hyundai now or in the future. After how I was treated by Hyundai Consumer Affairs, I certainly know they will never get any business from myself, my family, and many of the people I know.

When Hyundai came out with the DCT recall in October 2016, I brought my car to the dealership for service on the transmission recall. I continued to have the same issue, but it recently got much much worse. I brought my car back to the dealership on 4/1/2017 for the same issue. They performed the same exact recall again. As I was driving to work on Tuesday, 4/4/2017 my car started doing the same exact thing. I called the dealership right away and dropped off my car the next day. I picked up my car on Thursday, 4/6/2017 and drove it to work today, Friday, 4/7/2017 and I was experiencing the same EXACT thing. I drive almost 80 miles a day to and from work, always in traffic and I'm terrified to be stuck in traffic, or to sit at a light/stop sign because I'm afraid I'm going to get in to an accident because of this.

I called the dealership again today to let them know that I'm still experiencing this and the service adviser left me a message saying that "there's not much more he can do other than to keep performing the update on the DCT." That update was performed 3 times now and we haven't gotten anywhere. I'm terrified to drive around with my infant in this car let alone myself. I've reached out to corporate and filed a case with them. This car is unsafe!!!!

THEN on the morning of 1/17 of this year when I got in the car to drive to work it failed to start... it was in the shop through 1/30... again on 3/18 and has been in the shop since then while the Dealership continues to labor over the origin of the malfunction (which even Hyundai engineers have not been able to figure out). I am grateful that the Dealership has worked diligently to make sure that at least I am given a renter or loaner vehicle. I am no longer going back and forth having the car towed to the Dealership shop. I insisted that I be allowed keep the loaner until Hyundai Motors buys the car back from me. Fortunately, the Service Manager has been very sympathetic to my circumstance and hardship and has agreed to allow me to drive their loaner (a 2017 Sonata).

Unfortunately, I have not had the same experience with the Manufacturer Hyundai. Eight days after my initial contact with them (3/20) I am told that I must communicate with their legal division through an attorney... I am just livid!!! The Consumer Affairs Division of Hyundai Motors fails to provide accurate and timely important information, fails to return call as promised, and is extremely negligent in the instance of documenting the details of the Ticket the department creates. NOW... I am forced to communicate with an attorney for a second time. In the meantime the monthly payments for the lease of this vehicle are still due...BUT I AM NOT DRIVING IT BECAUSE IT IS IN THE REPAIR SHOP!!! I will update this file as my situation continues to unfold.

It needs a new engine and hyundai is taking care of it and a few other cars with the same issue. And it's been quite some time now and still have not received the engine and no update on what's going on with my car. But they did call me 3/25/17 to offer me a SPECIAL offer for this recall campaign due to the inconvenience. And at the dealership they hit me with "yes you can get a new car BUT you need to put $3000 down." I understand I would be receiving a good deal (employee discount) but this is not helpful at all. I'm struggling not having a car and not getting a loaner. and I reviewed all the complaints... it's unbelievable. I should have done research before going with Hyundai. VERY DISAPPOINTED.

The pushy aggressive finance officer upset me to the point that I wanted to call the cops cause he wouldn't give me back my keys to my vehicle in a desperate hope that he would get me into the new Hyundai. I went from a monthly payment of $180 with a payoff balance of $8000 to a another Hyundai vehicle same year to $400 payment with a $20,000 payoff when they finally convinced me at the dealer. It was a good decision I finally took the vehicle and that's where all my headaches began. They are good to take your money quick but as far as customer service on your account through financing with Hyundai is a also a headache, and the dealer well no comment at this point. STAY AWAY FROM HYUNDAI!!!

We took it to Roger's in the south loop and their service was horrendous and they are liars. (See Yelp!) They never investigated our concerns. They were rude and ignorant and reported back to corporate they was not told about the rust, although it was in the open ticket and verbally told. Their service center was so backlogged. They would do anything to avoid doing their jobs.

After speaking back with Czar at corporate about this, their findings was they were in a mixed state to make a decision, which really mean... WE CAN'T SERVICE YOU without more inconveniences we are going to cause you. This car was taken to McGrath for the rust originally and now Rogers and both have dropped the ball. Now I am being told to take it to another place to run a diagnostics, leave it, and it's your issue to find your way back home since Indiana toll roads are where I heard it and in Chicago, the speed limit is 45 mph and they will not have their service men get a ticket to replicate the problem from an original call back. HYUNDAI CORPORATE DOES NOT BACK THEIR ISSUES, and make many excuses to wiggle out of their warranties.

Fast forward three years later, the original 5-year warranty had expired. This time the key would not even go halfway into the ignition. I had to pay $65 for a tow, $700 out of pocket for a new ignition, plus $200 for a rental car. The excuse I got from Hyundai of Bedford Heights, Ohio was that the weight of my keys were too heavy. There were a total of six keys on my ring. It took about a month, but they refunded me the tow and the ignition, and basically told me I was out of luck on the rental.

Now there was the recall for the undercarriage rust protection in the snow-belt states late last year. Two weeks before I received the notice, the entire exhaust pipe from the front axle to the muffler fell off the car in the middle of the street. Driving it to a Midas down the street, it was found the pipe, and all the welds that attach to the undercarriage were RUSTED out... imagine that! That was $1,000 out of my own pocket.

Thankfully, Hyundai offered a reimbursement program. I get a call several weeks after I filed the claim wanting to know exactly why I was filing the claim. I had yet to hear anything, so I wanted to see if they offered a status update. Sure enough... denied. So magically Hyundai offers to spray the undercarriage to prevent rust under recall, then tells you to stick it when parts have already fallen off due to the reason why the recall was initiated in the first place. I will never purchase another Hyundai again, and I've gladly talked several friends out of purchasing their product in the last few years. I even laugh at people driving Hyundai vehicles with new tags on them, because I know the world of pain they are due for.

At 3998 (3/17/16) miles I returned to the dealership with the issue growing worse, once again Hyundai lubed the seals and said it was fixed. At this point I had enough and contacted Hyundai's customer hotline and filed a complaint, and Hyundai didn't bother to respond. Shortly after my roof sustained some damage from debris and the dealership refused to work on it. They even joked around about maybe once the insurance company fixed my roof the rattle would go away. Once again I contacted customer care and filed a complaint warning of a lemon law violation.

My case was passed on and I called back every single day for almost a month until I had someone return my call. Hyundai agreed to replace my entire roof under warranty, this was done in 8/8/16 at 10161 miles. Hyundai agreed to place their best warranty on the car at no cost to me and assured me the roof was fixed. A few weeks later the rattle slowly started to come back, it slowly got worse and the dealership in several undocumented occasions lubed up the seals. Once again I called customer care and spoke with their regional person who was helping me and raised my concerns. He agreed to send a engineer out to check my roof and if he determined the rattle was there Hyundai was going to buy back my car.

On 3/6/17 I dropped my car off with an ever present rattle and picked it back up on 3/7/17 only to be informed that the rattle was not found by their engineer. On 3/8 Hyundai denied my claim for a buy back stating the roof was working as it is designed to do. Now I have to file a BBB complaint to get this issue resolved.

Yesterday, I get a phone call from a collection agency saying I owe $1400.00. I explain I have the payment confirmations from my bank showing $900.00 in payments my husband has made--the agency says (quote) "well he's lying. No payments have been made and you owe it." I call HMF today and the representative, Tanya, with a heavy Indian accent, tells me she sees the $900.00 and it's in collection for $402.21. Again, I tell her that her Hyundai co-representative told me to pay it that way. She says, "I'll make a note of that on your account but you have to make arrangements with the collection agency to pay it." I have never had collections on this or any car loan! OMG I was NEVER LATE NOT ONCE. It was auto-pay from my bank! I requested a statement with complete billing history and told "Tanya" I would pay Hyundai the full amount directly. I have been switched and mislead over and over. Buyer beware!

Third people are not trained well as when I called in to check if it was an electric problem the person who answer said that she checked the user's manual and it was supposed to unlock it. Ask me to bring it to service to check. When I took it there, the service guy cut me off and said "nope it only unlocks it" and walked away, not even let me finish my question, so I had to leave, because no one will pay attention to me after they heard him saying that. Then they call me for my plates, the receptionist completely ignored me for a while, they gave me the plates and ask me if I want some one to help me put the plates. I said yes gratefully, and she page someone in service, after waiting for 30 minutes decided to leave as no one showed.

This is the first time I ever review someone, so I don't know what else to put, but what I can tell you is that it is the WORSE purchase/contract I ever did. I wish I can return the car, but it will kill my credit so I have to stick with it. I hope you read this before buying/leasing a car and don't go for a Hyundai or not go to that Hudson Hyundai in NJ. I will read the manual and see what it says about the key fob, maybe it is false advertisement, and I will post it here. Don't get stocked in a car like this, it REALLY SUCKS, to live with it for three years.

I called the number in his email asking for an address to mail the pictures and documentation to and the lady I spoke with told me that she wasn't allowed to give me that information and according to the police report that I was at fault and got what I deserved which most of my phone calls I have witnesses to which was stated because I couldn't really stand or walk so it was put on speaker and held for me. Then once all information was provided I no longer heard from David, could not get in contact with. It took months of complaints and calls which was aggravating. Then I received a call after the car had been auctioned off that I told David I had retained an attorney which was untrue and that I never signed and returned the release.

So he closed my case when I provided original release and proof. I never said that which Hyundai consumer affairs had in their records. Also he called me back and said according to the pictures and documentation that the car didn't perform as it should have, that Hyundai wanted to settle to provide medical bills and all cost. This was October 2016. He said it was approved for partial coverage which he would not explain meant and then said they were leaning towards full settlement and December 1 2016 was last contact I received where David asked me what would it take to make this go away and to take in consideration that my vehicle was not equipped with side airbags.

Once I proved that it was by the vehicle documentation he said, "Wow okay that changes everything", that he would call me in a few days, that they were going to have a settlement offer and then called back that evening saying that he needed the police report which a month before stated it wasn't needed to proceed and even tho it was provided in july 2016. After that he would no longer return my calls or emails. I finally got one response saying they got the police report and was waiting on last sheet that goes with it that they requested nothing else. Now last week he called saying my claim was denied, that the officers statement stated that I was in vehicle not restrained and specifically that side airbags deployed even tho they already got statement from my insurance company saying they didn't and will not provide this report.

I supposedly signed saying my airbags deployed and I wasn't wearing a seatbelt. I have pictures proving nothing deployed. The way this was handled and how I was treated being told from day one I got what I deserved, the constant threats to close my case, the remarks that if Hyundai felt that my case was worth it they would investigate, constantly being called a liar and the excruciating pain I was and still am in just doesn't seem right at all. I expected better treatment and respect from a company.

I called Hyundai and they asked, "What exactly do you want us to do?" I asked if there was a recall since thousands of people are having the same issue, and the customer service rep said, "There is nothing regarding a recall for this issue." I am so fed up with Hyundai. Every time I get my car back from the dealership after a recall, something else happens. I take excellent care of my car and yet it comes back to me from the dealership worse than when I take it in. When will Hyundai finally issue a recall on this as it is clearly a Hyundai faulty part?

When I called Hyundai Finance approximately six weeks after turning in the 2014 they said they had the extra money but were keeping it until the 2014 car closes out. MY BANK SENT THE MONEY IN ERROR. It is now nine weeks since I turned in the car and they still have my money. I will never buy a Hyundai product again even though it is a great car and I am now on my second Hyundai. I have checked with Mission Hills Hyundai, a terrific dealer, who is trying to get Hyundai to send me my refund. They keep apologizing however I still am out the money. The Hyundai Finance people are extremely hard to deal with. DO NOT BUY A HYUNDAI PRODUCT!

Shifts rough when it's cold. Their tint they offer always bubbles. The air conditioning smells like mildew shortly after you drive off the lot and every 5k miles after they fix it. Not sure how they fix it but comes right back. The gas mileage they state only lasts 10k miles. After that it's about 5 to 10 less even with recommended tire inflation. The paint is horrible. Chips and flakes at 30k. Wiper blades need replacing. Right when you buy the vehicle motors are noisy of the lot and only get worse. The hybrid battery needs replacing at 60k and depending on how often you drive it voids your warranty and if you don't keep more than 30 miles of gas in your car at all times it voids warranty.

The first day I drove off the lot my back passenger door lock started buzzing really loud every time I went from park to drive or lock the doors and they had to order the part. Took 2 weeks to get it fixed from day I took it in. Inside cabin is super noisy of outside traffic noise and tires when getting up to freeway speeds. I should have took a test drive on freeway because that would have been a deal breaker. That's about it. Can't wait to get out of this vehicle. 5 recalls in the first year feel like this car is always at the dealership service department.

The manager of Hyundai dealer tells me I need all new spark plugs and ignition coils to the tune of $600 plus dollars. I tell him that this stall issue has been happening for a while. He says, "Sorry you passed 60,000 miles. It's your fault you didn't bring to dealer sooner." I say, "Ignition coil and plugs are supposed to last a minimum of 100,000 miles and you know Mr manager that the problem started well before I passed 60,000 miles, it didn't just wake up at 67,000 and drop dead." I said, "Can you work with me? I will accept some responsibility, for not getting here earlier, let's split the cost." Manager says, "No can do. GO to corporate and ask them."

I do call corporate and go through the whole thing that these plugs and ignition coils did just break down overnight. "I know I am 7,000 miles over the warranty but I feel because of your inferior parts caused the failure, is there anything you can do?" The old lady at Corporate who I am speaking seemingly takes some pleasure in telling me basically to go pound sand. I go back to the dealer and explain how rude corporate was and not covering anything. Dealer says, "That too bad but that's corporate's decision not mine. I can't help you." So as a customer they make you go between the dealer and corporate. Corporate says not my fault ask dealer. Dealer says not my fault ask Corporate. Nice customer service, just a game.

Finally I break down and ask the dealer to make the fix. At first they don't tell me that they need to only replace the ignition coil that is malfunctioning. They tell me all four have to be replaced. I happen to google it then ask if all 4 coils need to be replaced. Mgr says, "Oh right just the one that is not working, that will save you money." Fine, I tell them to do the fix.

Finally the car is supposedly fixed and I pay for it and get in start to drive away. To my astonishment now the car is ticking loudly. I can't believe it. It's worse. Anyway I now have to make another appointment to fix the new very loud engine ticking noise. I have not done so yet because I am going to trade the piece of junk in for a real car like a HONDA or a TOYOTA. Point is Hyundai makes cheaper crappy cars that may run for a bit then slowly break down. BTW the resale value of the Hyundai is horrible. It's pay me now or pay me later. Moral of the story you should pay a few thousand more for Honda or Toyota which is proven to last and has higher resale values. GOODBYE HYUNDAI.

After 5 long years of good paying, they punished me because they decided to take money out autopay 3 days later. I see their GAME. They win, win, win. Win from late fees, win from interest rates and win by forcing repo in case you get so tangled in their web! Not today not ever! I will report to FCC, BBB and all the way to the top if this continues. When money is there take it!!!

A few months later the car did the same thing again... stalled and applied the brakes by itself... so again I put 4 new tires on the car. Both times this happened I was only driving down the road at about 35mph. The last straw was when the car again did this with my daughter driving and cause don't her to have a wreck. (I had tried to get the car in two weeks before this occurred and was told by Hyundai they couldn't get it in right now and they did not have a loaner car) I told them what was happening and left my # for them to please call asap when they got a car in. 2 weeks later I had not heard from them and the accident happened. Not trusting Hyundai of Muskogee at this point I drove it to Hyundai of Tulsa. I drove it there the very next day without calling or making an appointment and told the manager of automotive what had happened. They provided me a car and he was told he couldn't touch the car until an investigation was done on the car.

6 MONTHS LATER I finally got an email telling me basically nothing was wrong with the car and they would not do anything about it!!! I'm beyond furious! As far as I know they only pulled codes on the car and the codes were sent in. No one from the investigation team even test drove the car!!! I will never deal with this company again! Horrible customer service! After all I have been through and waiting for 6 months on my car they couldn't even spell my name right on the email I received! How unprofessional! I would never recommend this car nor this company. I have been investigating and there are 1000s of complaints on this car. The company is aware and last I read there are no recalls on this car.

HORRIBLE company from service department - dealership - to Hyundai corporate. They know their motors are no good yet deny warranty across the board. They recalled approximately a half million Sonata's for the same problem mine has. The motor seized and they are blaming the owners for lack of maintenance. I had regular oil changes every 3000 to 5000 miles. DO NOT LET THEM GET AWAY WITH IT - GET AN ATTORNEY.

Recently we had to take it to a different dealership because the alternator went out which was caused by a leaking valve cover which they replaced the front valve cover and the alternator at no cost. But didn't change the back valve cover which was still leaking as well. Which I would have been more than glad to pay for. Also one day after we got it out the shop now the driver's side floor board is full of water because of something leaking from the sunroof. Which there have been so many complaints about these issues. But all the consumers get stuck footing the bill.

The finance representatives are rude, talk over me and have lied on a number of occasions. So what am I to do? If they don't send the document, I can't register. If I don't register, I lose my car, get fined or have issues with the law. I have never, ever, in my 52 years been so frustrated, disgusted and downright angry as to how they have treated me, their lack of concern and inability to get me a document, that in today's digital world, should only take minutes, not weeks and going on months.

The representatives of this company who have deliberately lied to me, put me off and disrespect me are definitely in the wrong line of work. Customer service? OMG... they don't know what the words even mean. I need help before my car is towed away and I lose my job. Why? Because I followed Hyundai's process and protocol. Because I had faith in their people... because I try to do the right thing. I guess a person's word no long means a thing.

We have been making the original payment all along without a problem. Six month later you send me a past due amount, tell me my tax went up over 5% six month ago and that I have been making the wrong payment? How is this possible. Finally, I ask to tell me the specifics of what tax and they have no idea and have the city I live in wrong - even though it's the same as when I purchased the car? They tell me they don't have to notify me and maybe I will get a call back in three business days from a tax person if not call back.

My car was taken into the shop in September and was returned in November. I was told November 7th that if I sent in a picture of a monthly statement and proof of registration they would reimburse me for the months of September and October because my car was in the shop those months. I tried calling the number of the representative I was given 2-3 times a week just to get an update with no answer once. I emailed the customer service line which took 20 days to respond saying the sources of what I turned in (the exact items they asked for) were not good enough for the reimbursement to go through.

It is now December 9th. I STILL have not heard from my representative and still have not heard if I will even be getting a reimbursement with what I sent in. It's just very frustrating. In addition when they replaced my motor they also replaced my BRAND NEW starter as well and will not reimburse me for that even though it was only a couple days old. Will never buy a Hyundai again.

Recently after taking it to an outside mechanic even more issues were brought to my attention that in all the times your dealers have had the car were never even mentioned to me! The recall work on my rear brakes (which I was never even informed had been recalled!) wasn't holding up my rear brakes were still malfunctioning and causing wear to my front brakes. In addition to the fact that my car's rotational tires were on backwards! It saddens me to think a company so well noted for its customer service in the twelve times it had my car never took the time to even look at my car long enough to notice such simple things as tires and brakes! This level of neglect has made me feel unsafe to drive a car from a company who can take my safety and the safety of others on the road so carelessly for granted.

I initially purchased the car for 16,995 before taxes and now less than two years later they are telling me the value of my car is a mere 8,995. Seeing as how no one has stepped up and taken accountability for these issues it seems my only choice is to go online and post reviews. I just don't understand how this level of service has become acceptable? What happened to your morals and value?

I called Columbia Hyundai in Cincinnati and I took it there to the shop on the 28th. They discovered that my car was part of the motor recall for that model car and that my car needed a new engine. It is now Nov. 9th 2016 and my car still has not been fixed. It's been in the shop for 6 weeks now. They still have a car in their shop from July that hasn't gotten a motor. I just got off the phone with them and they said it will maybe be the 1st week of December when they start getting motors. Shouldn't they have started mass producing these motors knowing there was a recall on the engine for thousands of cars? Makes no sense to me. Thankfully, Hyundai is 100% paying for the new motor and the rental car I am using. However, I am still making a payment every month on a car I do not have and I have asked Hyundai to reimburse me for this and they refuse to do so. Not very satisfied with Hyundai right now.

As I was contemplating the ceiling wondering how I was going to take my dog out and feed the kids, I realized that the last time this had happened, 25 years ago, I had bought a Hyundai Excel and I had not linked the pain to the car! Instead I spent thousands of dollars at a chiropractor and on pain killers; saddened that I had a bad back at such a young age. I had no idea a seat could be so badly built; also the suspension could be so weak and of bad quality, that it could injure our backs. In between I bought a Volvo to raise a family; then a Lexus; and I had no problem even during pregnancy or after moving stuff from house to house.

This time, I went online and yes, many others also experience back pain in a Hyundai. Doing yoga, bicycling and being fit, my age is not related to the problem, I told the dealer when I brought the car back. He offered 14 000 dollars in July to take my 20 000 dollars Hyundai back. He tried to sell to me a Sonata or an Elantra 2017 for an extra four thousand dollars. I refused. I simply cannot afford such a loss. Online I had found that many others also report acute back problems with these Sonata and Elantra. I contacted Hyundai Canada and they told me to try another dealership, that there was nothing they could do.

I researched and ordered two orthopedic cushions and back support to help. I still have a sensitive back. It is manageable, as long as I do not do long drives. Otherwise I feel stiff and need special care and rest when I get out of the car. My yoga practice has suffered from this and I no longer contemplate becoming a yoga instructor. So please DO NOT BUY A HYUNDAI IF YOU WANT TO AVOID SUCH DAMAGE TO YOUR BACK. I will sell this car as soon as possible and will never own a Hyundai again. The second time was one too many. Now I know.

First, after the first recall they did not have a loaner car, so we relied on friends and family for a day or so. After picking up the car from freehold Hyundai, we noticed the steering was looser than usual and it had a knocking noise when the wheel was being turned. We called back FREEHOLD Hyundai and they said there was nothing wrong, so in that same day we continued driving. For about the three hours we had the car the engine was giving out on us... Again something unusual that was not there before we brought it in. So I said "forget this. I'm bringing it back to where it just came from." We went to FREEHOLD Hyundai and told them we can't drive the car like this... The servicemen named Issac was a bit understanding but not very because he kept telling us the steering was absolutely fine. They hold the car and the next day or so they called us and told us that our engine had "caught fire"... So here's what it is.

I gave them a perfectly working car, and bring it to this chop shop and I get it back and my steering is all screwed up and then my engine just catches fire?? I'm sorry but I call **. They have terrible mechanics at this shop and I believe, I firmly believe that they screwed something up as far as the engine is concerned and used the cover up that the engine caught fire because they knew there was a class action lawsuit against Hyundai for having engines going on fire after a certain amount of time. We were told at first that our engine wasn't going to be fixed for a few months because they were on back order because so many car engines were catching fire. So they did the right thing and issued my wife and I a loaner car for the time being.

A month had gone by and we gotten news that my 8 year old son would need open heart surgery. Then someone posted a negative review about them not having a loaner car and we magically get a call the next day or so that our engine had been replaced and that "we have something of theirs, and they have something of ours" and we NEEDED to go and get our car. That's not all. After giving this dealership a chance to redeem itself by trying to contact the man in charge of vehicle service, they wanted us to pay 1000 dollars to get everything fixed. Oh I forgot to mention that the power lock button was broken off and my cruise control stopped working all by itself!!! Isn't that magical??? We brought it to our own mechanic and he said that it's a bushing on the steering column and is about 500 dollars to replace to the labor it requires.

We have been back and forth with Hyundai the corporation for an entire week, with no resolution... Absolutely no idea from anyone to get the work done to get my wife and I our car back. So our car went in for a recall repair in July/August and it is now Oct going into November and I still don't have a car or any way to fix this. The corporation isn't working with me and the dealer is refusing to acknowledge any wrongdoing on their part. So here we stand, a minor recall turns into a disaster. We have tree kids one of whom was in the hospital in Queens NY and we live in NJ and no car!!! And no help...

So here's what you're gonna do... You're gonna go search cars companies that have exquisite customer satisfaction... And stay as far away from this ** of a company as you can. DO NOT DO NOT DO NOT buy a car from this company and especially stay as far away from FREEHOLD NJ Hyundai dealership. It's terrible and they have terrible and inferior people working there.

I have called and called every number for Hyundai--no one can help me. My case manager, Kris **, is always out of the office and has called me once. No e-mail, nothing. I have had to rent a car out of pocket for the last 3 weeks, maxing credit cards and cancelling trips with my family. I have never felt so devalued in my life. I don't think Hyundai understands that even though my payment was small to them, not having a reliable car has caused a huge amount of stress for me and so much hardship on my family. As a single mom of two great boys, we have had to cancel trips and reroute funds for the rental car. I am a teacher and have to get to work. Communication would have made a terrible situation much more bearable. Worst service ever... I will never recommend buying a Hyundai to anyone. Please don't. They do not stand behind their word.

Then most recently I had a problem where the clutch started chattering/slipping. My mechanic discovered that the transmission input shaft seal was defective/leaking. Even though this is covered by the Hyundai 10 year/100K warranty - Hyundai refused to honor the warranty and pay for the repair. I can't wait to trade in this car, and kiss Hyundai goodbye forever. If you are considering buying a Hyundai vehicle, I would recommend purchasing instead a vehicle with higher quality/reliability and from a manufacturer who stands behind their product and their warranty commitments (think Honda, Toyota, Mazda). And definitely don't count on the Hyundai 10 year/100K warranty actually providing you any protection from product defects.

The Drive Coupling being an essential aid in steering when it starts to degrade to have a slight bump like that can be felt when turning the steering wheel with a slight left to right turn. You can also have a loud knocking noise that sound like something has came loose under your vehicle when driving over rough road areas. The noises are all coming from the electric drive assist on the steering column under the Dash. From others who have had this issue it can cost you up to $500 to repair or you can fix it yourself with a few hours labor and the Part cost of under $10. Nonetheless it is a mass issue that Hyundai should cover fix No matter the Age or Mileage.

I was going to purchase another Honda, but I fell in love with the styling and the horsepower of the Hyundai Sonata Turbo. I had reservations about purchasing a Hyundai because I remembered the poor quality of Hyundai vehicles throughout the 90s. I decided to take a leap of faith and buy a certified pre-owned which came with the 60k bumper to bumper and 100k powertrain warranty. I figured if Hyundai offered this type of warranty, they must build quality vehicles. My vehicle had 41k miles on it when I purchased it. I have had the car 2 years now and have had nothing but problems with it. The Carfax report showed this vehicle had the Lower control arms replaced (before I purchased it). Since I have purchased it I have had the following problems.

46771 miles - Transmission Sensor failure caused the transmission to jump between 2nd and 4th gear and also cause the engine to shift very hard with a big thud. 48619 miles - The Engine failed and the motor long block was replaced. 48886 miles - Coolant was leaking. Replaced hose clamp. 49216 miles - Check engine light came on. Code p0076. Pin 1 was not connecting to solenoid so this was corrected.

Somewhere around this time, I called Hyundai to complain about the poor quality of this vehicle. I was assigned to a specialist who was going to help assess why my vehicle was constantly in the repair shop. I do not recall his name. He called me to tell me he had spoken with the service Manager at AutoFair Hyundai in Manchester, NH where I purchased the vehicle. The specialist was unapologetic about my problems and treated me like I was wasting his time. In fact he ranks as possible the worst company representative I have dealt with in my lifetime. He said everything checked out and they did their due diligence with the vehicle.

I informed the gentleman that I wanted a new vehicle. He scoffed at the notion. He stated that I had a warranty to cover anything wrong with the car. This was not satisfactory to me because my time was valuable and if the vehicle was malfunctioning at 46k miles, what would happen as the parts aged? The vehicle I purchased was clearly not manufactured properly. He basically told me again that the warranty was in place and that is all I would get. I informed the specialist that I am a recruiter who speaks with over 100 people per week and I would make sure to tell everyone about the poor quality and poor customer service that Hyundai provided. He said, that's fine and the call ended. Clearly this gentleman did not care about me or my situation and didn't care that Hyundai made a very poor quality vehicle.

Continuing on with the repairs made to this vehicle. 51670 miles - Rattling when traveling in the city. Stabilizer end link replaced. 58285 creaking when turning. Axle joints replaced. This was all performed under warranty. It didn't cost me anything monetarily, but it did cost me a lot of time taking the car to the dealer and having to get rides to and from the dealership. Sometimes I waited for the vehicle if it was only going to be a couple hours.

Since the warranty expired, I have had to replace the sway bar links at 74000 miles due to rattling when driving over bumps. The creaking that was supposed to be fixed by the replacement of the axle joints has gotten worse. I believe the strut mounts are the culprit. In addition, when I start the vehicle in the morning, the engine is having a bit of trouble turning over and is shaking for the first 10 seconds or so. Also, when I start the engine, there is a rush of liquid in the dashboard. I would venture to guess this is due to a failing heater core. Another issue is the transmission is downshifting into 4th gear very hard. The vehicle now has 80500 miles. It is acting like a vehicle with 180500 miles.

More repairs at 80500 miles. Housing around the thermostat was replaced due to leaking coolant. Tube leading to oil filter was cracked and leaking oil. Engine head warped. Hyundai doesn't care about its customers. The warranty is bogus. The technicians diagnosing the issues at the dealerships have very little knowledge of the vehicles and take forever to diagnose issues - at the cost of $125 per hour. Beautiful design, very poor quality.

Safe parking is part of safe operation of my vehicle, and I can be fined because of improper parking in a designated space. The tires are the original factory ones, so the profile should be Hyundai's responsibility of design. I want to know what you (Hyundai) suggests to do to fix this design problem for now and the future of my expensive hybrid car???

When I picked up my car the dealership they not only replaced the engine but done the recalled for the brake stopper pad. Soon after my current nightmare started. The motor sound like it was whistling sound every time I drove it. At first I thought it was because it was braking in so I didn't let it worry me. Then a few months later it stop this when the knocking sound came back. Also car didn't want to shift right and one time it would not start at all. Last straw was the check engine light came on and stay on. I had taken the car into a local repair shop who put it on the computer. This is when he informed me that three of the four valves were gone. That should not happen if a complete engine was replaced.

So I contact Hyundai to informed them that my engine was gone again and they need to buy back this piece of junk. They took their sweet you known what time to respond to my request or even find another solution to my problem. They can't be trusted. I should mention, on September 27 about 400 pm CST I almost in serious car accident with this piece of junk. As I pulled into the parking lot of daughters dance studio, I had applied my brakes. Was putting the car into park, when the car suddenly speed up and jump the curb coming within inches hitting the building. I was completely in shock when it happen. So, asked if she seen me put my foot brake on the brake. She told me yes.

So right away I called Hyundai about this event and got told have my car tow to a local Hyundai dealership which would had been the one who had done the original recall work. I done it as told and when I did not hear back from Hyundai or the dealership where the car was tow to, I got a big song and dance from them that it went to some regional Manager I should hear back soon. As of yesterday did not hear back from them, so I had my car tow outed the dealerships parking lot and sent to another reliable automotive repair shop to have the car inspect for engine damage and the brakes fix.

I was lucky I had not been killed driving this piece of junk. I am now 10,000 dollars under water with this car, and can't even drive it. My advice to all who are thinking about buying a certified used Hyundai Sonatas or any other hyundai product that matter is don't. You will get burn and hurt. Take it from me. They make a beautiful product for great value, but being cheap is the being not worth at the end.

Thank you Hyundai Motors for your quick response.

Original Review: Sept. 28, 2016

My Hyundai Elantra's battery died in a parking deck. I called Hyundai's roadside assistance, and they refused to help me because I was parked in a parking deck. My insurance company reimbursed me a small amount, but not what I had to pay to get my car out of the deck. When I called roadside assistance to ask for a reimbursement, I spoke with someone named Myrna in Phoenix, AZ. She was very nice and gave me all the information I needed to send to Medford, MA. I sent it certified mail, and never heard from them again. I called them numerous times with a claim number, that they claim doesn't exist. I have a certified mail return receipt, but Hyundai Roadside assistance still refuses to address my issue.

However, before we looked inside, Rob ** informed us that there were three cigarette burns on the passenger seat, but reassured us that it would be fixed and that they would provide us with a rental car at no cost to us while they do so. My husband and I left after, and on that Monday morning I called and asked if the rental car was ready because I had to work that afternoon. When I arrived, Rob greeted me and brought me to the receptionist, who said there was no reservation for a rental car for me, so she called to get one.

About fifteen minutes later, Kevin ** from Enterprise came to pick me up and bring me to their branch to get the rental. It was not brought to me. Kevin apologized that they did not have a reservation for me for a rental. The only car available due to the lack of reservation was a 7-passenger Grand Caravan. Three days passed and I did not receive any calls to inform me of the progress of my vehicle. I called once with no answer.

I called once more and asked to speak to the owner, but he was not in that day. I then asked to speak to the vice president Tyler **, the son of the owner. He told me he did not know anything about the progress of my vehicle because he works for the financial department. I demanded he do something, considering he was the vice president of the company. He then transferred me to Rob, who informed me that the car was not ready yet because they had to purchase a whole new seat, and the workers had to install it.

I told him I was getting impatient and displeased, considering I was forced into driving around a huge caravan, and told him if I did not get more answers on the progress of my car by 4 pm, I would consider returning the vehicle altogether. By 4:30, Rob called and said that the vehicle was ready to come pick up. I got there and looked at the car, and it was filthy, both outside and inside. I told him that the least they could have done was to wash the car after all my troubles. He told me to sit inside and wait, as he was dealing with other customers. I waited for about a half hour before I spoke to anyone else. No one would come speak with me, especially the manager, Paul **, who I had asked for.

Finally, the lease specialist, Donald **, came over to me and asked if I would be happy if they cleaned the car and put gas in the tank. I thought it was quite unprofessional that that was all they could do for me after the trouble I'd gone through. As I was about to leave, I asked them why the manager, Paul, was not on that night, and they informed me that he in fact was the entire time, and he did not bother to come speak to me the whole time I was waiting to talk with someone.

They got Paul to come speak with me, and he offered to install a remote starter. They also said they would put covers on the front two seats. When I got the car back again, the seat covers were still in the process of being shipped, and the remote starter was not working correctly. It started by itself five times in one day in fact. Therefore, I have to bring the car to the shop to get that fixed, while still waiting for the seat covers, and on top of all of that, there is a hole in the flooring below the passenger seat; a flap that looks as though it should have been glued down.

Needless to say, I had an awful experience at the Empire Hyundai car dealership and would not recommend anyone to buy a car there, especially at the Fall River branch. These situations should not be occurring when you're involving the purchase of a $31,000 vehicle, a brand new one at that. My boss, the Operations Director at 99 Restaurants, also shared with me a similar, awful experience he had had at Empire Hyundai. I hope that this will bring attention to this dealership, warning others to steer clear and pursue other dealerships when purchasing a car, and hopefully enhance the performance of the way this business is run. Thank you.

Two weeks after having my vehicle I called and they told me that I was approved for a rental. On a regular basis (at least twice a week} I called to get an update with my car. All that I could get from the conversation was, "Just keep driving the rental until I tell you to stop." I was given a Nissan Frontier, which was a nice truck but mpg 19 city / 23 highway which we all know that Hyundai 28 city / 36 highway. So it was killing me in gas because I drive 1 hour and 30 to and from work.

So I took it back after having it for a little over 2 months and got a Kia Optima for maybe 5 days then my car was ready. I was called at 1:30 and was told that I had to pick my car up that same day, which put me in an inconvenience because I was scheduled to work a late shift and there was no preparation for that. Hyundai informed me that the billing for the rental car ended that day and after that I would be responsible. That put me in a bind because I had to get off work and drive hour and a half to pick up my vehicle. They had my vehicle from April to June.

Two days after my vehicle was returned to me my check engine light came on. I took my vehicle back to Hyundai to find out if it was related to the engine block and I was told that it was the high pressure fuel pump $748, transmission sensor $710, and clock spring $398. I was charged $99.95 to do this diagnostic testing. Of course I don't have this kind of money so I declined other than paying for the diagnostic testing.

In August I starting experiencing shaking and popping in my steering wheel, so again, I took it to Hyundai to find out the problem and at this time I was told that it was the steering coupler $404. All of this in one year. This car is a lemon and something needs to be done about this. It makes no sense to have to pay for the car and $2260 worth of repairs all in 2 months' time. Personally I think everyone that owns one of these vehicle should get a refund.

In the meantime I requested information regarding their financing offer. I made this request in writing via email 8 times, over the phone several times and through their chat system twice. And yet, after 10 days I couldn't get ANYONE with this dealership to even tell me the name of the company who wants to sell me a loan. I certainly never received the lawfully required WRITTEN finance offer with all the appropriate legal information as required by State and Federal Law.

Finally, I made one more attempt to resolve this issue without going through all this. I contacted Larry H Miller Hyundai, explained I had an issue that I needed help with and I asked to speak to their Finance department head. Not only did they not let me speak to this person, they REFUSED to even tell me this person's name. All they would do is take down my email, which they already had for over a week.

Now that I have to start a vehicle search over again, I am still going to suffer a financial penalty when I apply for financing from another dealer/bank. You only get so many credit bureau hits during a two year period and now I am going to be penalized with a higher interest rate because I will have another hit on my credit report. And of course I still don't have the vehicle I was trying to buy originally.

On Wednesday May 11th, 2016 I brought my vehicle to Balise Hyundai and showed the bumper to Bob ** (Service Director) who immediately began to tell me that my warranty didn't cover the damage and that it appeared as if the bumper was painted over or that something had spilled on it and therefore was not Hyundai's responsibility to cover. Bob proceeded to take pictures while he instructed his co-worker Stephanie to gather some info on my vehicle. After a few minutes of both Bob and Stephanie examining my vehicle, I asked Stephanie to update me on what was being discussed. She stated that I was not under warranty for paint as my car was three years old.

I told her that while my car was a 2013, I did not begin my lease until September of 2013. She then asked me about the mileage which I told her was less than 36,000 miles. Another 5 to 10 minutes of conversation with Bob yielded a plethora of biased assumptions that I found to be quite concerning. Bob ** insinuated I caused the damage to my vehicle. I left Balise Hyundai and then called Hyundai Motor America to report my warranty claim and ask questions. At that point, the integrity of Bob ** was in question and I was concerned that Bob would intentionally fail to submit the warranty claim and tell me it was not covered or submit the claim filled with biased narrative and minimal facts.

I spoke with a Genesis representative named Christina (case #**) and she explained to me that she would look into it and contact Balise Hyundai to follow-up. Christina said she would call me back that day to update me however I never received a call. Later that day I was set to travel out of the country for two weeks. On Thursday, May 26th, 2016 I contacted Hyundai Motor America to follow up regarding my warranty claim. I explained that I had not heard from Bob or Stephanie about next steps.

On Friday, May 27th, 2016 I received a call from Stephanie who left a voicemail stating that Hyundai wanted me to take my vehicle to the Balise repair shop to get an estimate of the damage. Upon hearing the message left by Stephanie I called her back and was unable to speak to her directly. I left a detailed voicemail inquiring about the arrangement of a specific date/time to bring the car for an estimate. Stephanie never responded to my message.

On Saturday, June 4th, 2016 I brought the vehicle to Balise to get the estimate and was told that the repair shop is only open during the week. I spoke with General Manager Brian ** who told me to email him pictures of the paint concerns and that he would get an estimate for me on Monday and send me the quote. (See attached photos) On Tuesday, June 7th, 2016 Brian emailed me stating that a rep is coming today and will see if he approves the work. Estimate is $1,300.

On Wednesday, June 8th, 2016 I emailed Brian back and ask him if the rep would be calling me directly to let me know the decision concerning my car. Brian emailed me back informing me that it was decided that my hood would not be covered but that the decision to repaint the bumper hadn't been made yet. On Friday, June 10th, 2016 I emailed Brian to find out how long it would be to determine if my bumper was going to be covered under warranty. He replied back confirming it would be 7 to 10 business days. On Tuesday, June 21st, 2016 I emailed Brian seeking an update on the pending situation. I received no reply.

On Wednesday, June 29th, 2016 I receive a voicemail from Bob ** stating that he wanted me to return his call because Consumer Affairs wanted a factory rep to look at my vehicle. He also stated the rep would be at Balise on Thursday (the very next day). I called Bob back to arrange the time for the factory rep to see my vehicle. I explained to Bob that I worked and that he was giving me very short notice. I asked if I could schedule something for Friday or the week after and Bob told me that the Factory rep only comes once a month and that if I didn't come tomorrow (Thursday) it would be next month before another meeting could be arranged.

On Thursday, June 30th, 2016 I arrived at Balise at approximately 7:30 am which was the agreed time slot. This time was chosen as it was early enough for business to be handled and ensured I'd make it to work on time. The factory rep showed up after 7:30 am and while I sat in the waiting area Bob failed to inform me that the factory rep arrived. At around 7:50 am I went to find Bob to inquire about the factory rep. That is when I was informed that Loi **, Eastern Region District Parts & Service Manager was already looking at my car.

When I approached Loi he informed me that he was checking to see if there was any report of an accident concerning my car. After a few minutes, Loi approached me and told me that the bumper damage was going to be covered but not the chipped paint on the hood of the car. I was then instructed to go to the Balise repair shop and schedule a date to have my car brought in for repair. I followed those instructions and spoke with the Collision Repair Manager, Tim **. We agreed to have the bumper painted on July 11th, 2016 and he told me that it would take two days.

On Monday, July 11th, 2016 I brought my car to Balise repair. To my surprise, I then had to rent a car from Enterprise because Balise Hyundai stated that they didn't have any loaners. They also informed me that even if they did have loaners, it would cost me. Over the course of two days, it cost me $60 to rent the car from Enterprise. On July 13th, 2016 I returned to Balise to pick up my car but was told that it was not ready. I was then left to rent a vehicle for another day. For my inconvenience, Jim ** who works for Balise Collision Repair agreed to cover the rental cost for that day.

On July 14th, 2016 I returned to Balise to pick-up my car and was astonished by what I saw. I spoke with Balise Collision Repair Appraiser, Jesse ** about the fact that the color of the bumper that was painted did not match the color of the rest of the vehicle! During my conversation with Jesse, he informed me that prior to beginning the paint job he called over to Bob ** and asked about blending the paint into the hood and the fender to prevent the noticeable color difference. He was told by Bob to only paint the bumper. Jesse explained to me that the color difference was typical with the type of paint on my car and that during most repairs to assure that the color matches the other parts of the car they blend into the other areas. (See attached photos)

I haven't yet heard about whether or not I will be reimbursed or receive credit towards my monthly payment. When I followed-up with Hyundai Motor Finance about my situation was I essential told "sorry for your troubles. You still must pay your monthly bill and if we don't receive payment we will repo your car. It will be auctioned and all accrued expenses will be your responsibility." Moral of this story: Don't buy Hyundai as their Customer Service is horrible and they don't care about loyal customers.

So we called my original dealership again and they again said they could not take it because of space issues. We then proceeded to call the headquarters, boggled at how Hyundai wouldn't take in their own vehicle... What are we supposed to do? We can't keep it cause it's illegal, but no one wants to take it? I'm baffled.

Then I proceeded to call customer service to talk about my lease end deals and the woman was completely rude for no reason whatsoever. I was not notified of a payment that hadn't gone through and could not make debut payments because you can't do so online (which is so archaic that your only online option is to pay by check). As a once loyal customer of Hyundai, I don't think I'll ever return to this unprofessional mess.

Within 10 months and 7000 miles, my interior began falling apart. Panel covers detaching and rattles and squeaks. Exterior items also detaching. The hood misaligned/warped. I made 5 trips to the dealer in Florida to get 1 panel cover repaired, 2 visits they refused to document: 1 visit I had an appointment and the system was down, the other trip the adviser refused to document and made an appointment for the following week. The parts were ordered in Ohio and it was a struggled to have them installed.

The screws/connectors that hold the wheel well liner, front bumper cover and the engine splash guard came loose and came off while I traveled from Florida to Ohio. The splash guard and wheel liner came down and dragged under the car. I got off the highway and pulled them back in place and secured them temporarily. The mechanic said I am lying and that I hit something. I did not, but most certainly dragged something from the road as I exited the highway.

Hyundai sent their district rep to the dealer. He did an inspection, however did not look at the interior as he claimed all the detaching panels are to OEM specs. I have photos that show otherwise. He also claimed to have checked my wipers and that there was no clunk nor the blade hitting the frame. I have a video that shows it does. Hyundai refuses to acknowledge the fact that their cars manufactured in the USA require different replacement parts and the cars are different. They refuse to repair my car. They kept my car 5 days for paperwork leaving me stranded and unable to travel.

After less than a month, it has left her stranded twice. This is a MAJOR safety concern. The dealership we took it to already has several Tucson waiting for the same issue and we are told there is no fix for it yet. This is unacceptable. The car should never have been sold with this issue and no fix for it. The dealership stated they will keep the car and give a loaner. Problem is she can't drive the loaner, so this puts the whole family out now juggling cars, because she isn't 25 to drive the loaner. BUYER BEWARE!!!

Original Review: Aug. 2, 2016

I’ve been a loyal Hyundai of Metairie customer since 2008. I’ve always been happy with the professionalism & service. I’ve never had trouble with my car until now. It seems the 100,000 miles/10 year warranty is not what it pretends to be. Everything is cool with Hyundai of Metairie until something breaks. My 2014 Elantra (less than 2 years old & less than 38,000 miles) died Saturday afternoon. I drove the car at about 6 mph in the parking lot, the steering wheel seized, then the car went dead. Roadside service came by, gave me a jump. I got the car to Hyundai of Metairie just before they closed. The customer service person explained they could not diagnose it until Monday morning. He said they would fix me up with a loaner if need be. Fair enough.

Monday morning I make my first call to Hyundai of Metairie service department at 8 am (they open at 7 am). I asked if they had a chance to look at my car. "No," they said. I asked them to please call me once they found out what was wrong. They said the car would be diagnosed soon, not to worry. At 12 noon I still had not heard from the service department. I call again at 12:30 pm. I was told that my car was on the racks and the mechanic would call me soon with news. 1 hour passes. 2 hours pass.

This is not my idea of “soon.” I call back at 2:30 pm. The service rep tells me that the mechanic had not had the chance to look at the car. I said it was supposed to be on the rack two hours ago. The rep said he didn’t know about that. I asked to speak to the mechanic. "Oh he’s in a meeting and I can’t talk to him." "Can I speak to a manager?" "Oh he’s not here. We will call you later." I told him that if I did not get a call within the hour, I would go to Hyundai myself & find out what is going on.

Within the hour I get a call from the mechanic. He apologizes and says he was at lunch. "Funny, I thought you were in an important meeting." "Oh" he said, "that too." Right okay whatever. He says he will get me a loaner car. I asked if my car was diagnosed. He said he wanted to look at it very carefully before he made a judgement. I asked him again "had it been diagnosed?" He never answered me. His silence pretty much confirmed the lie that my car was just sitting there. My car was not on the rack at 12:30 and no one from Hyundai of Metairie bothered to call me once to keep me updated. I had to keep calling and pestering them.

The mechanic ordered a loaner for me. Should be free of charge, right? Wrong! I get to Enterprise, I’m getting ready to sign off on this car, then they hit me with an insurance fee! I explained that I have full coverage on my Hyundai. Why would I pay for insurance on a rental when Hyundai should be picking up the tab? After all, Hyundai service is keeping my car for 4 days now for a battery change! They can’t pick up the tab? The Enterprise guy said "oh instead of $45 it will only be $19!" I refused to pay, nor did I take the car.

I called Hyundai. Mike said my Elantra has a dead battery. This is when I am thinking the warranty should kick in, right? Wrong again! This battery is not even 2 years old. It should not be burned out! So here I am at Enterprise being scammed for insurance money. Mike from Hyundai of Metairie is scamming me on the phone for $200 for a car battery. Mike then tells me he will work out a deal for me & call me back in a few minutes. I wait and wait and wait for him to call back. Mike did nothing. I did not hear back from anyone at Hyundai. Not Mike, not the mechanic. I called Hyundai of Metairie to ask for him. "Oh he’s gone for the day."

I am going on day 4 without a car. Mike and the mechanic kept my car there all day. Mike did nothing except tell me what I wanted to hear. I will never buy another Hyundai again. The warranty is nonsense. This dealership and the people in charge are incompetent & very unprofessional. I will pay this car off and be done with it. Still without a car because Hyundai of Metairie avoids communication and honesty. I feel very ripped off by the service department of Hyundai of Metairie. The battery in the Elantra model seems to be faulty. Many complaints say so. I believe this could be a possible recall.

I’ve read tons of reviews on the Elantra 2012, 2013, 2014. Many say the same thing: the power shuts off and the battery needs to be replaced. I feel Hyundai put in a faulty battery and wants their customers to pay for it. It’s a good thing I was only driving in the parking lot when the battery went out. Had I been going at a higher speed on the freeway, a horrible accident could have resulted. Paying on a car I do not have and I am not happy about. Not happy about paying on a faulty battery that Hyundai put in a new car. I feel very ripped off by Hyundai and Hyundai of Metairie.

Second recall was for powertrain -- the transmission shift cable may detach from the shift lever pin. This happened to me at a supermarket only I had no idea about the recall. Tried to start car but it would not turn over at all. I noticed the dash board showed the car in Drive but it was in park. That seemed strange. Got a tow truck to take car to dealer after trying to jump it. Dealer called and told me it needed a new battery which I could not believe since the tow truck tried to jump it and failed.

So, I went ahead and replaced the battery and When I picked the car up the dealer told me they also fixed a recall with the transmission cable shift lever pin. I pointed out that was what happened to me at the supermarket. Car showed it was in drive but it was really in park and it would not start. They basically lied and replaced the battery that did not need replacing and it was the recall all along that caused the car not to start. Once again this is a dealer service manager problem. Clearly a big problem with Suntrup Hyundai in St Louis.

Third was today. MDPS ECU replacement. Electric Power assist causes power steering to go out without notice. They fixed mine today but informed me that I needed a Steering coupler which would cost 350.00. I told Tim that nothing about the steering was broke so why would I need to do that. I left but as soon as I started the car and pulled out, I had to go back into the service counter. I told Tim the steering was screwed up bad. He said that he already explained to me that it was a separate issue and the computer was just compensating for the loose steering. How about that it was fine when I brought it in for the recall and it was given back to me broken. The steering is so loose that you can blow on it to make it turn. It must be twice as dangerous now as before. So unbelievable of a story that it seems made up.

Fast forward to 2/4/2016, I was sitting at a traffic light and when the light turned green, I gave the car gas and it just sat there. I was stuck for about 20 minutes before it started moving forward. (The people behind me were not nice.) When it did move forward, it just crept. Then it lunged forward almost making me hit the car in front of me. I once again took my car into the dealership and they gave me a rental so they could once again “check out my problem.” Once again, they could not make my car duplicate what it did with me. They said they had not heard of this problem before.

I am handicapped and not able to drive myself very often. In the next four months, the same problem appeared when 4 other people were driving my car. I had to make 2 trips to the doctor in New Orleans and prayed that we would not have any trouble. Too much to ask!! Had the same problems in New Orleans. I have over 5,000 miles on my car of which are about 3,000 mine. The rest were put on with the Service Department driving it.

I left my car again on 7/14/2016. Today is 7/31/2016 and they still have my car. I told them I did not want it back until it was fixed. They gave me a rental car that I can hardly get out of due to my disability. I am to pick up a SUV tomorrow. Corporate called me and asked me to explain to them what was happening and I did. This was on 7/20/2016 and they told me they would get back in touch with me within 3-4 working days. I have not heard from them. I have to have to make notes each month and have no car. BUYER BEWARE!!!

Meanwhile, I communicated with corporate Hyundai and they were rude. I finally invoked the lemon law and my money was returned (not the interest that I had been paying Hyundai as they held the loan on the car). Needless to say, whenever I see a Hyundai on the road, I think to myself what a poor sucker is driving that car. I will never buy a Hyundai again.

After submitting documentation and waiting a month without a response, I decided to follow up. After spending an hour of being transferred back and forth between departments on the first day without a resolution, I decided to call back the next day. After finally speaking to someone, I was told the claim for reimbursement was denied on the previous day. No one looked at my claim until I decided to follow up. If they did, I was never notified. Needless to say, I am very disappointed with the product and the service. These are the headaches I wanted to avoid by buying a new car. I feel as if I bought a used car, and not a new one.

I also experienced an issue with the ABS brakes. When I am stopped in traffic the brake will release and I have to press harder on the brake for the car to stop rolling. Oh, this is also caused by the "computer failure". From what I have read thus far on this site, and carcomplaints.com this seems to be a reoccurring...major issue and it appears that Hyundai does not know what or how to fix it. I am very upset about this whole situation right now. Paying for a car that I can't drive. I'm concerned that this will continue to be a safety issue and Hyundai has no idea how to repair it. In the middle of dealing with death in the family and having to travel out of town, I was given a loaner, but they did not want me to drive that one out of state (NC), so they gave me a rental.

It's a 2016 Hyundai Sonata and would you believe that I have to go trade that car out for another vehicle today because the engine light is on. I contacted Hyundai myself to see if I could get any answers, they said they were unaware of the issue and opened a case. They said they will allow the dealership 3-5 business days to respond and would get back with me. At what point does this become a serious recall issue and we as consumers get this resolved.

The next day took the car to get looked at Paramus Hyundai service center and spent the whole day there with my baby for them to tell me my car is fine and told me I gotta go that they are closing. Meanwhile I tell them I do not feel safe driving with my baby in a car that shuts off with no warnings in middle of the road and I want a loaner and this car looked at more to find the problem. They said no and that's not their problem. Following week sure enough the car shuts off again at 8pm in middle of the road with my dogs and baby in the car and this time it never went back on. Cops stopped the traffic moved the car off road and when I called the sos they told me they cannot tow the car because the service center is closed and they can't get permission to park the car there...

So we walked home from that area about a 15-20 min walk at around 10pm. I had to drag the baby back with me early morning to tow the car and sit at the service center all day with my poor son crying. And eventually that place brought me to tears, having me there all day not telling me anything until the very end of the day giving me a lot of problems about giving me a loaner car and only pulling some string and giving me a car seeing that I'm stuck there with a fed up toddler.

No one helping me, no one cared the first time it broke, now I do not feel safe in this car. I also want money back from the time I spent without a working car. I pay so much money for my time lost sitting on the phone and being transferred from person to person to tell me they cannot help me, calling corporate for them to transfer me from person to person for an hour me explains my issues over and over again to different people for them to tell me someone will call me that can help me in 3-5 business days!!! Are they crazy?!

I don't want this car. I don't want to deal with anyone from Hyundai anymore!!! I'm fed up, my family is fed up. I have never had so many problems with a car or with customer service as I do with this Hyundai Tucson limited! I'm disgusted with the way I have been treated and I cannot believe I'm still in this unsafe car that supposedly was fixed. A car that ** off like this after 2 months of driving it brand new is not a safe car and is not worth $466 a month! PS. There is a lot more to all this but I wanted to make it as short as possible. Bottom line me and my baby were put in unsafe position twice and no one does anything about it!

After contacting the warranty department myself I learned that Hyundai never requested the approval until June 30, 2016. Well here we are in July 2016. Still waiting on the items to be ordered. This will be my last Hyundai and I would not recommend anyone take their vehicle here. Since they were not making extra money off of me, my daughter service was not a priority at all. In 37 years this is the worst experience I have ever had...

I asked clearly about the water droplets from the back window and was told it was condensation, which I now know to be a prevalent defect in the Hyundai Genesis Coupe architecture after being told there was no leak found on September 20, after take a picture and sending to the dealer that sold me the car. Part of the deal included tinted windows which took three days and continued broken schedules. When asked about the light scratched I was told it would be taken care of which took a week of my car being left in the auto body parking lot having to be completely repainted.

On the Friday when picking up the car the key were nowhere to be found where I had to use the spare. I recently went back to the dealership to speak directly with Paul, the dealer that sold me the car, and was told he was terminated from the dealership based on conduct. I am at a breaking point, I have let so many negative aspects to the sale pass because I loved the car, but the more I think of the time and pure disrespect it leaves a bad taste. I would like a processed investigation into my sale to be implemented and will be waiting for a conclusive resolution.

Talked to 2 independent mechanics who both said it sounds like the fuel pick up or sending unit is either bad or loose in fuel tank. Filled out complaint form with Hyundai USA, called back a week later & was told someone would contact me. No one ever contacted me. After another 2 weeks called Hyundai & was told issue was not escalated because problem did not sound serious enough. Finally contacted Hyundai USA customer service who agreed to escalate case.

After 5 mins I got a call from someone and they reviewed my details and said, the warranty on my VIN number is not showing up, and they are going to call the dealer and update me. I didn't get any after 30 mins so I called them back again. The story started from scratch again, they took all my details again and said they are going to send a text message, a driver details and approximate arrival time. I waited for some more time and called again, this time the automatic answering machine was telling that, my request was put on hold and asked me to un-hold. I have opted for un-hold, the story started again, they verified all the details again, but luckily this time the customer care professional was nice and told that, he will take it personally and try to reach the driver right away and update.

He kept me on-hold for 10 mins and said, he tried to reach around 10 drivers and none of them are not available right now. He continued and said, he will try to reach more drivers personally and call me back once he gets the driver. All this story lasted for about 2 hours, but I haven't got any assurance for any help. No assurance on somebody coming, when...etc. I really felt sad about this, because Hyundai made lots of promises for road side assistance when I bought my car. More importantly I was at the lake almost alone with my friends and 10 months old son waiting for this road side assistance.

I have also experienced a lot of static on FM radio stations. The owner's manual mentions that static does not mean there is anything wrong with the radio, it is just a poor signal coming to the car due to distance from the tower or perhaps trees or buildings blocking the signal. I have even experienced outages when I tune into XM stations using Sirius. I will get silence for up to three minutes. The dealer told me to bring it in at my convenience and they will check out the radio, but I have a feeling if it does not act up while they have it, they will just re-iterate what the owner's manual says. I have never had these issues with any of my previous vehicles, so I think these are design issues with this model. I am not a happy Hyundai owner to say the least.

Furthermore my 3-year-old vehicle should not have a roof that is corroding. It's super frustrating to be told that you cannot talk to anyone who can help. All I wanted was the time of day and someone to assist me with my concern. Instead I got the runaround for a month. A huge headache, super frustrated, no call back from anyone ever, and worst of all no answers. Do not buy any Hyundai product as they do not honor or even know their warranty policy. I will be heard on this concern as no one deserves to be treated like this.

Original Review: June 19, 2016

I've been a loyal Hyundai owner of the years - owned more than a dozen of them. From the Hyundai Excel I owned back in the early 1990s until I bought my 2016 Tucson, I have had virtually no problems with the car. The long warranty was great, but the fact I never had to use it was even greater. Now, along comes the Tucson with its "dual clutch transmission" (DCT). If you do a search on the Internet, you can find hundreds of complaints related to this. I am suffering the hesitation problem. As I explained to my dealer (twice now), it's like driving a car with the transmission going out. At a stop, you press on the accelerator, the engines revs, and you go nowhere. In my case, it eventually smoothly catches and starts going. But there is typically a 3-5 second hesitation. Enough to get you killed in an intersection.

What really frustrates me is the service department at my dealer acted like I didn't know what I was talking about. They tried to say this is just how the DCT works. After reviewing the comments on the Internet, I found this is a known problem that Hyundai has tried to fix (unsuccessfully) with a software patch. Based on my vehicle manufacturing date, I suspect I don't have this patch (and I don't have the new problem created by the patch). But, my dealer never even mentioned there was a patch.

I will go back to them on Monday, now armed with the many reports I've read. After seeing just how widespread this is, I'm thinking about starting to gather folks who would like to participate in a Class Action suit against Hyundai and our dealerships. I believe we have grounds. I would suspect research will show that people have been killed or injured due to the problem and it just hasn't come to the surface yet. Additionally, I will be contacting the National Transportation Safety Board. I have loved my prior Hyundais and had nothing but great experience with them through literally millions of miles. I even love this Tucson (though there does seem to be other buggy software on board). But I won't put up with one that might get me or my family killed.

This has been a nightmare!!! They are telling me it is going to be 8 plus weeks before my vehicle is repaired. In the meantime the dealer has given a loaner car that is NOT comparable to my vehicle what so ever and it is the Sonata you know the one that has been recalled for motor!! Are you kidding me. Husband and I are speaking to a lawyer... Can you say CLASS ACTION LAWSUIT!!!

After following up several times due to no response, Steve has settled upon a course of action to not speak to me or share legal department's evaluation. Nobody should buy a Hyundai and probably a Kia for reasons that an honest dispute will not even be considered and Hyundai refuses to authorize the Better Business Bureau to arbitrate a warranty matter it believes it has no jurisdiction over. The BBB representative said “Just ask Hyundai to approve.” and Susanne said she would not. And Dave Duchowski, the CEO refused to intercede or reply to my fully particularized letter dated March 10, 2016. My intention is to publish a series of editorials nationally and to pursue a criminal complaint with Brian Frosh, the Attorney General for Maryland.

My car is a year old and they're trying to tell me that I've caused a crack in my own transmission... I'm sorry that just doesn't happen. I live on Long Island which is basically all highways, no rough terrain whatsoever. A transmission is a tough piece of machinery, they just don't crack and I'm telling you I did absolutely nothing wrong. I use this car for my commute to work and pleasure on weekends. Mind you also, before I even drove it off the lot upon purchase back in Jan. 2015, I had the dealer repair not one but two dents as well as multiple scratches on the car. I didn't know I had to bring a mechanic with me to purchase a new car from a Hyundai Dealer... Clearly the conditions in which this car were kept were nothing close to ideal. How can they honestly and with good faith point the finger at me and tell me that a car that's a year old will not be covered under warranty? "AMERICA'S BEST WARRANTY", that is. Go scratch, Hyundai.

I've reached out to Hyundai Motor America via Email, Mail, Fax and Phone. I've opened a case and the case manager I spoke with was BEYOND useless. I'm currently awaiting an adjuster from my insurance company to go look at my car and they're going to fight on my behalf as well. Additionally, now the rental car they ever so kindly set me up with, they're telling me I must pay for. That car got returned after day 5 and now I have a hefty bill for a rental on top of all of this now. To say I'm beyond infuriated is an understatement. The customer service and lack of consideration I've been receiving from Hyundai is atrocious. Shame on you, Hyundai. Once this is said and done I will NOT be a returning consumer of anything Hyundai related and I'll make sure everyone else knows what JUNK this company truly produces.

Forward to spring 2016, the 3 year old engine is now leaking - who knew that Hyundai engines have what the staff called a "liquid seal which breaks down over time and cars don't last like they used to." A liquid seal? So every Hyundai owner can expect a $1000 repair around the three year mark to repair a leaking "liquid seal." Now that does not sound quite right. We have calls and emails in to the elusive owner of the dealership. I had a Toyota for 16 years and it never gave me a stitch of trouble. Hyundai - never again. Ball joints are wearing, needs all new hoses and brakes all around. Might get rid of it.

Feeling frustrated, I call her to find out what's going on. Since she told me to get in touch with her rather than the dealer, I trusted her and only called her to find out what's going on. I never hear from her... In the meantime, my husband calls their Korean Customer service number to make the complains and only told to speak with the representative who is not returning our calls. She is the one who can make anything happen. WHAT??? We even tried to call different customer service numbers but we are told that she is the one we need to speak to and no one else. Finally after dropping the car off 3 weeks prior, we receive a call from the dealer that the engineer from manufacturer came out to inspect our car and that the entire engine needed to be taken apart to see what is wrong with it. It took 2 days for this engineer to inspect it but no real answers to what is the actual issue.

I finally took time off from work to go to the dealer to inspect the car and everything under the hood is taken apart and they said that it will take days to put everything back and repair the issues. While at the dealer, we manage to speak with the Service Manager who said that the manufacturer went cheap way out the first time we brought the car out and they are very interested in our car because for a "new" car, it is having some engine issue that they can't pinpoint too. He also said that the representative advised him that she has been in contact with us so he doesn't need to call us.

Feeling disappointed and frustrated with what's happening with our new car. We tried to get in touch with the regional representative. To this day, we haven't been able to speak with her and the car is "fixed" but the engine makes a lot of noise for a new car especially compared to my dad's car that has over 200,000 miles on it and we are just disappointed with our whole experience with this dealer and the manufacturer. We can't wait to return this car when its lease expires in 2 years. Never will I ever buy another Hyundai vehicle. There are reasons why people said never buy Hyundai. Should've listened to them.

What the **??? I have not even driven 100,000 miles or 5 years on this car yet and have spent thousands of dollars fixing the piece of JUNK/GARBAGE. So stay clear from this brand and do your homework thorough. Don't just Google it because they paid lots of advertisements money to be on top of the search page so all you see is great things about this piece of CRAP. Instead looking at buyers' comments on various websites, or ConsumerAffairs to get a real picture and its condition before you buy. Personally, they LOST me as a customer forever. I WILL NEVER BUY FROM HYUNDAI AGAIN AND WILL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW ABOUT THIS. Very angry Hyundai car buyer.

So I got a warranty on the Hyundai as part of my payment plan. The worst part about this deal is that Hyundai sold me a warranty that has been denied because of supposedly sludge build up in the car. I gave them a total of the latest 3 receipts I had. I sent them the stickers that the service men place on the corner of your driver side window for every time I had an oil change, dating back to when I first got the car to prove I actually did have the car worked on. And yet I am still denied. It really sucks. I pay my notes on time and have my car maintenance all the time. I was not even aware I had to keep my receipts for the warranty to even be used.

They are not at all loyal to their customers. In talking to them they all will say they understand but can't do nothing for you, while they are still charging you for a lemon they sold you. America needs to make a law behind this. If a claim gets denied they should at least discontinue the contract seeing as they can't do anything for it if they obviously deny you. I also believe that all cars should be refinanced to the bluebook value if something as tragic as an engine or transmission breaks down.

I asked to speak with whomever denied the claim and they refused. So now I have a complaint into the BBB, but Hyundai has not responded. I don't understand how they advertise the best warranty and then deny all claims. I have researched the internet and found many people has had the same thing happen to them. How is this legal? Our vehicle is leased, so they know we have to fix it before the end of the lease. This seems like a scam, since we have to fix it. We also found at least 5 other Hyundai owners who reported the exact same symptoms as ours on the same make, all of which were denied by Hyundai.

I will never buy another Hyundai, they are criminals running a huge scam. Don't believe the salesman when they tell you they have the best warranty. They don't honor it. Dealer told me there is nothing they can do to help. They said that they have seen sludge in the engine in other Hyundai's and ours was not that out of the ordinary. However they claim their hands are tied, and all warranty decisions are made by corporate.

Not once did they ask for my service records! (I had my car serviced more than the recommended amount...) I come to find out there's a class-action lawsuit for this very issue. They refuse to honor their warranty EVEN AFTER I provided proof of maintenance! This car was not even 2 years old yet. How frustrating. Be sure and avoid these guys. They're crooked. Never giving them another cent. I'll go back to Toyota.

A week has passed and I called to check in on my account and was told that I had a past due balance of the same amount (WHAT ARE THESE PEOPLE UP TO?). It still show on my credit that this account is past due. I've lost over 100 pts on my credit score because of their false report. When I was making the monthly payments, updates were quick. Now that I want out, it's like they don't want to let you go. The managers and workers in-between are all the same - they make promises to take care of the situation, have managers call you back etc, and they do nothing about it. No one calls back. Nothing happens.

This account is paid in full to date. The car was auctioned off and it's final - all I want from them is to close my account and update my credit that the account is paid and closed. PLEASE HYUNDAI, it's been 6 months of calling you. Not getting anywhere with all the staff you employ. I want to move on with my life. I want nothing to do with Hyundai Motor Finance. I will never lease another vehicle from your company. This experience has been torture for me. I been an excellent paying customer. WHY ARE YOU DOING THIS?? Please close my account.

I have had an awful experience with their service and being shipped out wrong parts for the last 8 weeks now. I have yet to see my car and all Hyundai is doing is taking more time to complete a task. The loaner vehicles that they have issued me (now 2) is not what I'm paying for nor do I want it. This service dept has had my car in the shop for 8 WEEKS to just replace a motor in a sunroof. That's it... But now the Gm will not take my calls due to he is ALWAYS too busy and the Sales Manger is so brash and rude to me I feel like he thinks he owns the place the way he talks to me. Just an FYI, If customers don't come and buy the vehicles on the lot, then you don't have a job.

I think in the game that you play, you should be more grateful to the customers that provide for you. I would give this company and experience a 0 but it is not an option. I have written so many of these complaints that this one is just a brief summary of the incompetents of this company and truly I cannot waste anymore time on a concrete wall that will not budge. Sorry Hyundai you have taken this route because you use to be on top of your game. I know that I am only one person you have decided to pushed away but we add up quickly and your company depends on us, the consumer.

I hope that this message reaches out to the top of wherever it needs to go to and some sort of something happens as oppose to you guys treating me with disrespect. I am only frustrated because you have yet to reach out to me and consult and make better. As a company that deals with a lot of customers I would feel that would be your top priority, not to just sell cars and then leave the customer high and dry. Thanks Hyundai for the experience, you have truly made me very upset and shown me again that dealership as yours just will never get it. It's not about you guys, it's always about us... THE CUSTOMER.

The call center is not located where the check was and neither was the supervisors who are actually located in a complete different location as well. No one knew exactly where the check was. I had to contact FedEx to show that it had been delivered. I had supervisors making promises that they would send us a document of closure but never did. I have never been so ticked with a company before! Then we get a letter stating that the current credit union that is providing us with the loan has not received the title yet. It's been 4 weeks since the check was received and applied! I just called them and they said that they had not received the odometer disclosure statement. What the?!! Did anyone tell us about that document?! OF COURSE NOT! I love my car but I will never finance a car through them and I may never buy another one from Hyundai.

Their bill did not include our check for the final 5 payments which they acknowledged receipt, but even gave us a hard time when I ask for a new bill reflecting this payment. It appears we still have to pay them $795.88. Do yourself a favor. Either don't lease a car from any company who charges these fees, or bring your lawyer to when you pick up your car. For our part we will NEVER buy another Hyundai.

When I realized this, I called and they said they would send the title. It has been a week and I don't think I'll be getting it. I realize I should've done my homework first and avoided this embarrassing situation, but I am looking to trade in and buy a vehicle from them after a vacation I'm planning. I told them this but still no title. Also, they just brought my vehicle in a huff and I didn't sign anything so I'm hoping I don't get screwed worse than losing my title. If I receive the title tomorrow, I'll feel terrible and I'll have to delete this or update.

There is a Hyundai TSB for 2012 year put out in March of 2012 for alignment issue and how to evaluate it. Right front camber always in negative. Also excessive wear on right front tire even though rotated regularly. Black soot on tailpipe within a few months of having car, always told "all OK". On looking up gdi 3.8 engines found this is a problem with need to use top tier gas and supposedly will need to clean intake valves, etc. Just research on Internet very interesting articles about gdi engines. Bluetooth drops phones and have to pair again with different name for phone. Just replaced carbon filter in fuel tank as on filling up gas pump constantly clicking off taking 15 minutes or so to fill up. Hyundai blamed veering to right in December 2015 on radial pull due to bad new tire or tires. We got second opinion from other alignment store and then obtained from where tires purchased. No radial pull noted, suspected strut and camber as camber in negative.

Hyundai stated had to tweet subfamily on right to get right camber within specs. Interesting. Still have minimal pull to right but now don't change lanes within 3 seconds or less. For the paint chipping, we scratched or scuffed it up which is not true. We saw the exact same car color and year with the same problem on the frame under the driver door sill. Immediate response from Corporate and about week from their regional manager. Would definitely not buy another Hyundai. So fed up with this.

Now currently I'm having back camera and connecting problem with Bluetooth. I been wanting since September about feeling unsafe about the handling while driving to come with an agreement to trade the car for another Hyundai. I will NOT GET ANOTHER HYUNDAI EVER. I can't believe I have to drive this car like a 80-year-old woman. It take bumps hard. I have to worry about not getting another bubble on the tires. Also when driving over 40 miles an hour car tends to fishtail.

Oh well I guess for the next two and a half years I will be making a long service record of this car and we'll be bringing it into the dealership for every little noise that comes out of it. I wouldn't mind spending a little time at the dealership with free Wi-Fi and free donuts and free coffee. Hyundai is forcing me to stay a car that I feel unsafe with so I will be doing my part and giving them a LONG CARFAX service record. Let's see how they will sell the car after me.

Fast forward 3 1/2 years later and like a good loyal soldier I found myself back at the same dealership. This time I went in with a printout of the 2016 Elantra Limited I built on Hyundai's online site. I was feeling confident I could finally get that color combination I had wanted back in Nov. 2011... NOPE!! The dealer searched around for my color combo and basically in so many words told me the closest location they could find my color combination was about 1,800 miles away in Oklahoma City. WHAT??? I figured I still and some time until my lease ended so I told them I was not in an immediate rush so they had time to get the vehicle (or one in that color combo) to Philadelphia.

That suggestion was all but brushed off and I was basically given (once again!) the impression I would need to settle on a different color combination... I ended up in another vehicle that was NOT a Hyundai. My well maintained 2012 leased vehicle with 16,000 miles under the allowed mileage went back to the dealer and months later I receive a bill in the mail from Hyundai Finance totaling $850.20!! $380.00 for "Excess Wear and Tear", $400.00 disposition fee and taxes totaling $70.20. As for the Excess Wear and Tear, did I mention my vehicle was well maintained? My carpets were NEVER even stepped on since the entire interior was lined with rubber flooring! There were no tears and/or burns to any seating surfaces. There were no dents and any scratches could be classified as your run of the mill light surface marks all finishes encounter at some point!

With all that said, the biggest sticking point for me is that disposition fee. Or as I like to call it, "a monetary gun to a consumers head to assure you NEVER leave their side". If Hyundai had such a wonderful product, the need to place a monetary gun to ones head to assure loyalty to the brand should not be necessary!!! Needless to say, I will NOT be a Hyundai customer again and my wife who is presently a Hyundai owner will not own a Hyundai in the future... at least not while I am breathing!! FINAL THOUGHT... Would you get into bed with Charles Manson? Venturing in to an auto lease with Hyundai can be eerily similar...

My latest events are also with the transmission showing a hot transmission temp sensor going off. I took it to my mechanic first and using his scan tool found the problem was the hi temp tranny sensor light. I took a picture with my camera of the error code, time and odometer reading because my mechanic said they will probably not fix it. Well he was right. They erased the error code and then blamed me, my mechanic and the car; because according to them the car can erase its own codes but according to Hyundai corporate the car can not do that. Then the dealership tells me that my car is now a problem car and I should sell it and buy myself one I would be happy with. Corporate tells me the problem is the dealerships not theirs even with the extended warranty. They claim only to have a business agreement with the dealership not a licensing one. DO NOT BUY ANY HYUNDAI, they are garbage and service is less than inane.