
Hyundai Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Hyundai
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Hyundai is a South Korean car manufacturer. They make traditional and electric cars, SUVs and crossovers. Read reviews for their models:
Visit www.hyundaiusa.com/us/enHyundai Reviews
Filter by Rating
- (90)
- (30)
- (38)
- (169)
- (1,153)
Popular Mentions
- 4,942,310 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,942,310 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 25, 2016
I bought 2 Hyundai's in the past 5 years and every time I go to the dealer to fix a problem, they say, "Yes it is not working properly, but it still works enough to not replace". This goes for the shocks that won't lift the hatch back up, and the AC that makes a loud clunk sound EVERY time I turn off the car. Don't believe the warranty because they will delay you until the warranty runs out. Tired of their lies!
Reviewed May 21, 2016
Consumers please beware when buying Hyundai car. I bought Hyundai Sonata 2011 in June 2014 and the car is a piece of crap. So far I have this car almost 2 years and I already spent tons of money fixing it. Something is always wrong with it. The electrical, the gas, the brake, the fuel line... In addition I received 3 different recalls notices that the car is not safe to drive... Really 3 recalls in less than 2 years?
What the **??? I have not even driven 100,000 miles or 5 years on this car yet and have spent thousands of dollars fixing the piece of JUNK/GARBAGE. So stay clear from this brand and do your homework thorough. Don't just Google it because they paid lots of advertisements money to be on top of the search page so all you see is great things about this piece of CRAP. Instead looking at buyers' comments on various websites, or ConsumerAffairs to get a real picture and its condition before you buy. Personally, they LOST me as a customer forever. I WILL NEVER BUY FROM HYUNDAI AGAIN AND WILL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW ABOUT THIS. Very angry Hyundai car buyer.
Reviewed May 21, 2016
After driving my car for only 20 months the engine started to make a ticking noise & now my warranty claim is denied for lack of receipts & sludge. I am highly upset because I have to pay for a car that no longer works at the same time continue to pay for a warranty that denies my claim. What really is the point of purchasing a warranty if they are going to deny you? Now be that as it may I had this same problem before with a previous car I owned but did not have a warranty on it. All the reason why I purchased a warranty this time. What is up with all these used cars breaking down after 20 to 30,000 miles driving it?
So I got a warranty on the Hyundai as part of my payment plan. The worst part about this deal is that Hyundai sold me a warranty that has been denied because of supposedly sludge build up in the car. I gave them a total of the latest 3 receipts I had. I sent them the stickers that the service men place on the corner of your driver side window for every time I had an oil change, dating back to when I first got the car to prove I actually did have the car worked on. And yet I am still denied. It really sucks. I pay my notes on time and have my car maintenance all the time. I was not even aware I had to keep my receipts for the warranty to even be used.
They are not at all loyal to their customers. In talking to them they all will say they understand but can't do nothing for you, while they are still charging you for a lemon they sold you. America needs to make a law behind this. If a claim gets denied they should at least discontinue the contract seeing as they can't do anything for it if they obviously deny you. I also believe that all cars should be refinanced to the bluebook value if something as tragic as an engine or transmission breaks down.
Reviewed May 13, 2016
The worst ever - they never know what is actually owed. They ask for the next month's payment in advance of due date. The hold time is ridiculous. Customer service representatives are complete idiots. I will never buy another Hyundai. I think their banking standards are substandard. I question their legitimacy. I believe they are fraudulent. I asked for a statement representing my payment history. It did not match my bank records. I requested it a second time and again it did not reflect what was paid on my bank statements. I asked what the final payoff would be at the end of the lease on 3 separate occasions and got 3 different answers. Avoid Hyundai motor financing at all cost, I will in the near future.
Reviewed April 27, 2016
Two weeks ago we were driving and all of a sudden the engine shut off, no warning lights were on at all at the time this happened. We had Hyundai Roadside assistance tow the vehicle, (waited 2 hours for them) to the closest Hyundai dealer. The next day the dealer called and said the engine was shot, and they had to take it apart to send pictures to the corporate office. 5 days later they called and said Hyundai denied the warranty for "Lack of Maintenance". The car only as 46,000 miles, and we have had oil changes. The dealer said they found sludge in the engine. Hyundai never asked for any receipts for oil changes, and just denied the claim. I then called the 800 customer service number, to be told that there was nothing they could do, all complaints were handled through the Better Business Bureau.
I asked to speak with whomever denied the claim and they refused. So now I have a complaint into the BBB, but Hyundai has not responded. I don't understand how they advertise the best warranty and then deny all claims. I have researched the internet and found many people has had the same thing happen to them. How is this legal? Our vehicle is leased, so they know we have to fix it before the end of the lease. This seems like a scam, since we have to fix it. We also found at least 5 other Hyundai owners who reported the exact same symptoms as ours on the same make, all of which were denied by Hyundai.
I will never buy another Hyundai, they are criminals running a huge scam. Don't believe the salesman when they tell you they have the best warranty. They don't honor it. Dealer told me there is nothing they can do to help. They said that they have seen sludge in the engine in other Hyundai's and ours was not that out of the ordinary. However they claim their hands are tied, and all warranty decisions are made by corporate.
Reviewed April 26, 2016
I have had quality roadside assistance with every luxury brand - BMW, Lexus, Mercedes-Benz, and now Hyundai. I would give Hyundai an F - unbelievably bad response time, client interaction, and roadside assistance partners. Wow, I let myself get talked into this 2015 Genesis V-8 and will never buy another Hyundai product again, period. One problem after the next. Now my high-tech battery shot craps. I've owned the car for 8 months and bought it brand new. RUN away from this brand. They are trying to play in a league they are not equipped to play in.
Reviewed April 20, 2016
Leased a Hyundai Sonata 2013 and after 3 years, returned the call, and was hit with a disposition fee of $400, plus tax! No one ever told me about it, so I called Hyundai Finance and was told "too bad, you must pay today or it will go to a creditor". So I asked for a payment plan and they said "no, too bad on you." Now waiting for a manager to call! Never will buy/lease a Hyundai ever again!
Reviewed April 19, 2016
First and last Hyundai. I came from a Toyota family, but I'd heard about the progress Hyundai was making, so I purchased a brand new Hyundai Sonata (23 miles on it) in April of 2014. Fast forward to last week (March 2016) my wife experienced engine trouble with it. No check engine light or anything. But no problem, they have a 10yr/100,000 mile warranty on it, right?? WRONG! I took it in to get the engine fixed and they denied my request. They stated that based on what they saw, I didn't maintain the vehicle.
Not once did they ask for my service records! (I had my car serviced more than the recommended amount...) I come to find out there's a class-action lawsuit for this very issue. They refuse to honor their warranty EVEN AFTER I provided proof of maintenance! This car was not even 2 years old yet. How frustrating. Be sure and avoid these guys. They're crooked. Never giving them another cent. I'll go back to Toyota.
Reviewed April 14, 2016
I purchased the car late Sept 2015 and as of Feb 2016 have had issues with the idle, shaking at a complete stop and not getting the mileage advertised. I spoke to the dealership and Hyundai corporate and was told that no resolution is available at this time that when a resolution is available they would contact me. Am I just suppose to keep throwing my money away putting gas in this car and making my payments when it's not even running appropriately?
Reviewed April 13, 2016
Hyundai Motor Finance are the worst group of customer relations. They don't care about the customers. I leased a vehicle from them, turned it in early, paid the car off. They auctioned the car and sent me a remaining balance, which should not have been calculated. They revised the amount and was supposed to send me a new balance. I've been calling and kept note of everyone spoken to, begging for the balance due to make payment, since November 2016. It's now April 2016. I was told I had a lower balance than what was originally calculated. I paid it and was told by a manager Ruth and other workers, Tiffany and others that the account is settled and will show "paid in full", and the credit bureau will be notified of the closed account.
A week has passed and I called to check in on my account and was told that I had a past due balance of the same amount (WHAT ARE THESE PEOPLE UP TO?). It still show on my credit that this account is past due. I've lost over 100 pts on my credit score because of their false report. When I was making the monthly payments, updates were quick. Now that I want out, it's like they don't want to let you go. The managers and workers in-between are all the same - they make promises to take care of the situation, have managers call you back etc, and they do nothing about it. No one calls back. Nothing happens.
This account is paid in full to date. The car was auctioned off and it's final - all I want from them is to close my account and update my credit that the account is paid and closed. PLEASE HYUNDAI, it's been 6 months of calling you. Not getting anywhere with all the staff you employ. I want to move on with my life. I want nothing to do with Hyundai Motor Finance. I will never lease another vehicle from your company. This experience has been torture for me. I been an excellent paying customer. WHY ARE YOU DOING THIS?? Please close my account.
Reviewed April 5, 2016
3 weeks ago, I bought my 2016 Genesis Coupe and the car salesman did not tell me that the car was going to be very low to the ground, about 3 inches. Yesterday, as I was pulling into a parking spot, the front splash shield guard under my car, got stuck by the parking stopper made out of cement and as I pull back out, the splash shield broke off at the right side. I took the car to the Hyundai dealership to get it repaired. Well, it is going to be over $1,400.00 lots of damage for a little accident that should not had happened, if they would had disclose the height of the car. Just because no one told me that the car is very low to the ground and the splash shield may get stuck and break off as you pull back.
Reviewed April 1, 2016
Car is only 5 years old, and the backup camera doesn`t work anymore.
Reviewed March 31, 2016
We were carefully followed an advertised special and confirmed the information very precisely with the sales agent so as not to waste our time. But once we were at the dealership in Houston we were extremely disappointed and sickened by repeatedly being lied to by every level of the dealership. This is not a good company. Their policy is not honest and is very tricky and trying to avoid fulfilling the offers they make. We are not easily fooled but they tried very hard to say one thing and do another. You would be better off avoiding this company altogether! We are really very shocked and would like to prevent anyone from wasting their precious time by believing Hyundai is trustworthy!
Reviewed March 29, 2016
2008 Hyundai Sonata - I was driving to the coast and went to pass a vehicle and the gas pedal stuck, the brakes wouldn't work and lucky there were no cars and a empty field and I was driving in circles. Finally turned engine off and waited. Got out, checked car out, decided to start it back up, drive it a little ways. All was fine. It pissed me off. Hyundai took it in, looked at it, said they couldn't find a problem. That was a big problem but they say no issues. BS.
Reviewed March 28, 2016
I have the Hyundai Sonata 2011 that was manufactured in Alabama between Dec 11, 2009 and April 12, 2012 part of the recall campaign 132. Prior to this my Sonata's motor seized up and stopped work with only 60K miles and at that time the company did not want to honor the warranty and also gave me a very hard time about the loaner so much that I had to rent a car myself. I later contacted someone at the corporate office in CA and finally received a full refund. Now my motor goes out with no warranty at 154K miles. Send the car to my mechanic for repairs. Out of pocket 15.000+ only to find out that there was nothing left but to replace the motor according to my VIN number. This is what Hyundai motors said and was also told that money I spent would be reimburse in 90 days. Well it's been 100 + days without even a courtesy call?
Reviewed March 27, 2016
On Monday 3/7/16 my 2013 Hyundai Sonata accelerated on its own, jumped a curb and hit a tree. The airbag went off. The insurance company totaled the car on 3/16/16. The miles on this car was about 26,000. It was 7 a.m. and I was parking getting ready to put car in park and the car just accelerated on its own. The air bag caused a burn on my arm and I had to go to the doctor twice for the burn. I had on a fairly new Chico's top which was burned and hit the garbage. Because of the time and no one else in the parking lot no one else was involved, For this I am grateful. I have had to purchase a new car and of course is not a Hyundai. The car was registered in my husband's name Robert **.
Reviewed March 20, 2016
I have a 2015 Hyundai Elantra limited edition. I have loved this car from the beginning. This is my second Hyundai and I've truly enjoyed the brand; however my sunroof has been making this loud ticking noise. I brought it into the dealer once and they said there was a recall on the sunroof. Now that it's been nice outside, I tried it again. The issue was not fixed. When I took it Balise Hyundai of Fairfield the manager came to look at it. It told me it was a defect in the making of the Elantra. There was nothing I could do to fix it. Now, my expensive car has an unusable sunroof. One of my favorite features! He said I could write to Hyundai, if there were enough complaints they would recall it, but the 2016 does not have a problem with this feature. This cannot be a solution. Buying a new car (when I'm dissatisfied with the old design), doesn't seem to be an applicable solution in this scenario.
Reviewed March 12, 2016
2013 Hyundai Sonata - Defective Steering Wheel Locking. Few weeks ago, my sister suffered a fatal accident caused by a defective Hyundai Sonata steering wheel locking while she was driving on the highway. As a result, she suffered a severe vertebrae injury, taken to a nearby hospital in an ambulance, hospitalized and treated for days, and has only recently started physical therapy. Medical bill and treatment costs till now well over $100K, even with health insurance. Inability to work for over 6 months. Immobility and discomfort. The list goes on and on. Anyone else in this unfortunate situation or has heard of similar accidents caused by a defective steering wheel? What do we do? What can we do?
Reviewed March 10, 2016
Premier car should have quality parts installed or repair the part for the customer at no cost. Plastic cover over sensors should be on a recall. Plastic cracked on the 2015 Genesis with less than 2,000 miles and Hyundai won't honor it. Way out of coverage is they saying a rock struck it with no sign of damage on the cover except it's cracked.
Reviewed March 8, 2016
Well I have written many reviews and yet I truly do not think anything has or will change. I could sum up Hyundai quickly or at least the warehouse that ships out their parts for service, "Incompetent". I hate using a word like that. See, some people just loosely use this word on companies just to rant but Hyundai is truly not a well oiled machine like the cars that they sell. At least the company doesn't worry about the management, or any sales reps that are selling the vehicles. That company runs entirely on the market pushing for an affordable and reliable vehicles. When it comes back to the human aspect of the company like CUSTOMER SERVICE, out the door it goes.
I have had an awful experience with their service and being shipped out wrong parts for the last 8 weeks now. I have yet to see my car and all Hyundai is doing is taking more time to complete a task. The loaner vehicles that they have issued me (now 2) is not what I'm paying for nor do I want it. This service dept has had my car in the shop for 8 WEEKS to just replace a motor in a sunroof. That's it... But now the Gm will not take my calls due to he is ALWAYS too busy and the Sales Manger is so brash and rude to me I feel like he thinks he owns the place the way he talks to me. Just an FYI, If customers don't come and buy the vehicles on the lot, then you don't have a job.
I think in the game that you play, you should be more grateful to the customers that provide for you. I would give this company and experience a 0 but it is not an option. I have written so many of these complaints that this one is just a brief summary of the incompetents of this company and truly I cannot waste anymore time on a concrete wall that will not budge. Sorry Hyundai you have taken this route because you use to be on top of your game. I know that I am only one person you have decided to pushed away but we add up quickly and your company depends on us, the consumer.
I hope that this message reaches out to the top of wherever it needs to go to and some sort of something happens as oppose to you guys treating me with disrespect. I am only frustrated because you have yet to reach out to me and consult and make better. As a company that deals with a lot of customers I would feel that would be your top priority, not to just sell cars and then leave the customer high and dry. Thanks Hyundai for the experience, you have truly made me very upset and shown me again that dealership as yours just will never get it. It's not about you guys, it's always about us... THE CUSTOMER.
Reviewed March 7, 2016
After my tire going flat on the 405 freeway I called Hyundai roadside assistance and they told me it would be an hour so I waited. While waiting received text with tow company's telephone number that would be servicing my car that after an hour had not arrived only to tell me that they had cancelled the call with Hyundai because they did not service that area. Calling back Hyundai roadside assistance they told me it would be another 90 minutes. What? Why do I have to wait longer because of their mistake? Should not punish me for their mistake. Should service in order of calls received!!! Never again will I use this service. Part of the reason I purchased my Hyundai was the roadside, big mistake. Should have stayed with AAA.
Reviewed March 3, 2016
On 6 occasions now, my Genny with less than 60,000 km on it has just died when driving. The first times, it re-started after a few minutes. The last 2 times, the tach at zero, but engine still running but car won't move. It has been with Hyundai service twice now. First time $400+ to replace sensor; 2nd time cannot find any faults and gave it back to me without doing anything. I am going to end up dead! First and last time I buy a Hyundai. BTW, my car is beautiful looking! Just runs like **.
Reviewed Feb. 25, 2016
Hyundai Financing has to be one of the most incompetent companies I've ever dealt with. We leased which we will NEVER do again and then we were buying a house. In order for us to get the FHA loan, we had to sell the car to get it out of my name EVEN though my company was paying for it. We had my mom get a loan and buy it from Hyundai Leasing. We mailed the check overnight. I waited two days and then started calling to make sure they received it. After 5 DAYS of calling constantly and talking to a different person in their call center every time, we finally got a document saying that the loan was paid in full and the balance was zero.
The call center is not located where the check was and neither was the supervisors who are actually located in a complete different location as well. No one knew exactly where the check was. I had to contact FedEx to show that it had been delivered. I had supervisors making promises that they would send us a document of closure but never did. I have never been so ticked with a company before! Then we get a letter stating that the current credit union that is providing us with the loan has not received the title yet. It's been 4 weeks since the check was received and applied! I just called them and they said that they had not received the odometer disclosure statement. What the?!! Did anyone tell us about that document?! OF COURSE NOT! I love my car but I will never finance a car through them and I may never buy another one from Hyundai.
Reviewed Feb. 24, 2016
We decided to switch to Ford and turn in our leased Hyundai five months early. We were aware of the $400.00 disposition fee Hyundai. We paid all remaining lease payments, the car had only 19500 miles and was in as new condition. 3 weeks after the transaction, we get a bill from Hyundai for $2,200.00. As it turns out, the residual value is out the window, they took the car to auction and sold it for $1000.00 less. After hours on the phone with Hyundai Finance, we got nowhere. All they said was "It's in the contract". Yeah it's there but you need a law degree to understand it.
Their bill did not include our check for the final 5 payments which they acknowledged receipt, but even gave us a hard time when I ask for a new bill reflecting this payment. It appears we still have to pay them $795.88. Do yourself a favor. Either don't lease a car from any company who charges these fees, or bring your lawyer to when you pick up your car. For our part we will NEVER buy another Hyundai.
Reviewed Feb. 21, 2016
Car has been reliable. Good fuel consumption -- diesel. Reverse never engaged smoothly. Needed to replace automatic transmission at 180,000 kms. They don't make cars like they use to – sold my Subaru at 320,000 without any of these problems.
Reviewed Feb. 19, 2016
I took my 2013 Genesis in for a recall and was talked into trading it in and leasing a new Tucson. I then read that if I were to total the leased vehicle, I would be out the equity from my Genesis as the insurance would pay them, not me. I explained my concerns and was within the three days that the lease stated I had to cancel. They were upset and said that it wasn't true and that I would get the money. I said, "If I rent an apartment and it burns down, I will NOT get the money, the OWNER will!" So they kept saying that wasn't true and were angry but brought my Genesis back and I left, forgetting I had given them my title (free and clear).
When I realized this, I called and they said they would send the title. It has been a week and I don't think I'll be getting it. I realize I should've done my homework first and avoided this embarrassing situation, but I am looking to trade in and buy a vehicle from them after a vacation I'm planning. I told them this but still no title. Also, they just brought my vehicle in a huff and I didn't sign anything so I'm hoping I don't get screwed worse than losing my title. If I receive the title tomorrow, I'll feel terrible and I'll have to delete this or update.
Reviewed Feb. 15, 2016
I purchased this car 6 months ago along with an extended warranty. I was driving it the other day and it just died on me while I was on a busy street! I put the hazards on and put it into park and tried to restart and it would not. I got it towed to the dealership and they inform me the engine has seized and it will cost me about $8000 to fix it! The oils burned up and caused it to seize!
Reviewed Feb. 15, 2016
Bought 2012 Genesis in July 2012. By Nov. 2012 noted rough ride on freeway and streets with small bumps or cracks would feel like car bottomed out with absolutely no Shock Sense which is still a problem today. Right veering/pull to right very minimal at first but now able to change lanes within approximately 3 seconds. Always told no issue found until recently. After researching the pulling to the right issue, many Genesis and other Hyundai cars have this issue, either right or left. Got Hyundai corporate involved and last time in shop for alignment issue, I drove with service tech to show pulling right issue. He agreed it did pull (same tech who 2 months earlier said there was no pull and even hinges was within specs).
There is a Hyundai TSB for 2012 year put out in March of 2012 for alignment issue and how to evaluate it. Right front camber always in negative. Also excessive wear on right front tire even though rotated regularly. Black soot on tailpipe within a few months of having car, always told "all OK". On looking up gdi 3.8 engines found this is a problem with need to use top tier gas and supposedly will need to clean intake valves, etc. Just research on Internet very interesting articles about gdi engines. Bluetooth drops phones and have to pair again with different name for phone. Just replaced carbon filter in fuel tank as on filling up gas pump constantly clicking off taking 15 minutes or so to fill up. Hyundai blamed veering to right in December 2015 on radial pull due to bad new tire or tires. We got second opinion from other alignment store and then obtained from where tires purchased. No radial pull noted, suspected strut and camber as camber in negative.
Hyundai stated had to tweet subfamily on right to get right camber within specs. Interesting. Still have minimal pull to right but now don't change lanes within 3 seconds or less. For the paint chipping, we scratched or scuffed it up which is not true. We saw the exact same car color and year with the same problem on the frame under the driver door sill. Immediate response from Corporate and about week from their regional manager. Would definitely not buy another Hyundai. So fed up with this.
Reviewed Feb. 14, 2016
I leased a 2015 Hyundai Veloster back in July and since then I had nothing but bad experience with this car. Currently it sitting at 5897 miles and already I had to do an alignment. At 2157 miles I caught a bubble on the right front tire and went back to the dealer where I leased it. Right away they told me it's my fault. The warranty I was talked into getting at time of purchase was not valid for that work. I was super upset. I know what the man said real clearly. Wow talking about standing behind your product which these people DON'T do.
Now currently I'm having back camera and connecting problem with Bluetooth. I been wanting since September about feeling unsafe about the handling while driving to come with an agreement to trade the car for another Hyundai. I will NOT GET ANOTHER HYUNDAI EVER. I can't believe I have to drive this car like a 80-year-old woman. It take bumps hard. I have to worry about not getting another bubble on the tires. Also when driving over 40 miles an hour car tends to fishtail.
Oh well I guess for the next two and a half years I will be making a long service record of this car and we'll be bringing it into the dealership for every little noise that comes out of it. I wouldn't mind spending a little time at the dealership with free Wi-Fi and free donuts and free coffee. Hyundai is forcing me to stay a car that I feel unsafe with so I will be doing my part and giving them a LONG CARFAX service record. Let's see how they will sell the car after me.
Reviewed Feb. 5, 2016
So I ventured into a 48 mo lease back in Nov. 2011 on a 2012 Hyundai Elantra Limited. I got my vehicle from a well-known dealer down by the Philadelphia Auto Mall. The deal was fine, dealership was helpful and off I went in my new Elantra. The one small issue was with the color combination I had wanted but the dealer could not deliver on. So I settled on an available color combination and was happy nonetheless.
Fast forward 3 1/2 years later and like a good loyal soldier I found myself back at the same dealership. This time I went in with a printout of the 2016 Elantra Limited I built on Hyundai's online site. I was feeling confident I could finally get that color combination I had wanted back in Nov. 2011... NOPE!! The dealer searched around for my color combo and basically in so many words told me the closest location they could find my color combination was about 1,800 miles away in Oklahoma City. WHAT??? I figured I still and some time until my lease ended so I told them I was not in an immediate rush so they had time to get the vehicle (or one in that color combo) to Philadelphia.
That suggestion was all but brushed off and I was basically given (once again!) the impression I would need to settle on a different color combination... I ended up in another vehicle that was NOT a Hyundai. My well maintained 2012 leased vehicle with 16,000 miles under the allowed mileage went back to the dealer and months later I receive a bill in the mail from Hyundai Finance totaling $850.20!! $380.00 for "Excess Wear and Tear", $400.00 disposition fee and taxes totaling $70.20. As for the Excess Wear and Tear, did I mention my vehicle was well maintained? My carpets were NEVER even stepped on since the entire interior was lined with rubber flooring! There were no tears and/or burns to any seating surfaces. There were no dents and any scratches could be classified as your run of the mill light surface marks all finishes encounter at some point!
With all that said, the biggest sticking point for me is that disposition fee. Or as I like to call it, "a monetary gun to a consumers head to assure you NEVER leave their side". If Hyundai had such a wonderful product, the need to place a monetary gun to ones head to assure loyalty to the brand should not be necessary!!! Needless to say, I will NOT be a Hyundai customer again and my wife who is presently a Hyundai owner will not own a Hyundai in the future... at least not while I am breathing!! FINAL THOUGHT... Would you get into bed with Charles Manson? Venturing in to an auto lease with Hyundai can be eerily similar...
Reviewed Feb. 4, 2016
See attached photos! Out of the last 5 years I have owned my Hyundai I have had 4 door handles break and latches on inside to visor mirror & center console break within the first year of owning the vehicle. And I don't have children and never use these doors! It seems these are very cheaply made causing a huge inconvenience! 2 door handles repaired in the past 3 years and now 2 more are broke the same way this last year that have not been repaired. This has become very pricey and unnecessary to have to maintain to have working door handles. I have owned many cars in my life and never had this problem! Why aren't these considered recalls??? I feel I should not have to continue to pay for the replacements of the handles and latches! I would like Hyundai to be responsible to repairing these items as they are currently not in working condition! Sincerely, Frustrated Hyundai owner.
Reviewed Feb. 1, 2016
I had purchased the 2010 Hyundai Santa Fe new from Lester Glenn in Toms River, NJ. I had numerous complaints with it but most were with the transmission. The first problem took 9 visits to the dealer to have the problem repaired. I heard every line of crap and no one knew how to fix it. Corporate told me bring it to another dealer and see if they could fix it. The other dealership pulled up my VIN and saw all the times I was at this dealer with the same problem and decided they would not want to repair the vehicle.
My latest events are also with the transmission showing a hot transmission temp sensor going off. I took it to my mechanic first and using his scan tool found the problem was the hi temp tranny sensor light. I took a picture with my camera of the error code, time and odometer reading because my mechanic said they will probably not fix it. Well he was right. They erased the error code and then blamed me, my mechanic and the car; because according to them the car can erase its own codes but according to Hyundai corporate the car can not do that. Then the dealership tells me that my car is now a problem car and I should sell it and buy myself one I would be happy with. Corporate tells me the problem is the dealerships not theirs even with the extended warranty. They claim only to have a business agreement with the dealership not a licensing one. DO NOT BUY ANY HYUNDAI, they are garbage and service is less than inane.
Reviewed Jan. 19, 2016
If you plan to lease a Hyundai, read the contract!!! I wanted to pay off the vehicle early, to purchase something other than a Hyundai and was told by the leasing company it would be an additional $400.00 to return the car in early, or on time. You would think, being that my husband works for the dealership, he would have been told this... so angry!!!
Reviewed Jan. 17, 2016
Due to rude and incompetent people that handle customer service I will never buy a Hyundai again. I like the product but dealing with the people at Hyundai Motor Finance USA is so unpleasant that I would rather buy any other car. The staff doesn't listen to a word you say, they just repeat their demands over and over until you get so frustrated you have to hang up and compose yourself. Ask for a supervisor then you wait on hold for a long period and then just get the same treatment from the supervisors. Whatever happen to customer service? These people are horrible to deal with. If you want a Hyundai DO NOT USE HMFUSA unless you want to deal with condescending, obnoxious, rude and ignorant people!
Reviewed Jan. 16, 2016
I had a 2006 Azera that I drove for 147k Miles. It was a near perfect ownership experience. So I purchased a 2011 Genesis 3.8. It's been very disappointing to say the least. What made it disappointing is Hyundai's degrading their warranty so that not a single malfunction has been covered by their warranty. I now had 51k miles on the Genesis. This is what had not been covered by their warranty. Navigation does not boot up ~30% of the time, moisture inside rear tail light, wind noise from passenger rear door from day 1, windshield wipers have no intermittent, phone bluetooth cuts out. Wheels peeling clear coat from day one. Dead front strut. So I would recommend avoiding Hyundai. I feel like a chump from driving one. Plus, the ride is rough and too much road noise for this class of car. Avoid!
Reviewed Jan. 11, 2016
Hyundai claims to have America's best warranty but if you read the fine print you'll find out otherwise. Three of the five cars I've owned as an adult have been Hyundai cars. I liked the warranty and the service, however I have never once with all the servicing I've had on my cars had their warranty cover anything. Recently I had a transmission problem on my car and I found out that not only am I not covered for 100,000 miles or 10 years as they like to advertise, I'm not even covered for 60,000 or 5 years. My car has about 56,000 miles on it and they are not covering anything at this point.
Hyundai loves to advertise their amazing 100,000 or 10 year power train warranty, but that only applies to the original owner. The second someone else owns the car it drops down to almost half the mileage (60,000) or 5 years, whichever comes first. It wouldn't be as infuriating if they had not been so vocal about their warranty the whole time. They told me over and over again about the coverage and how great the warranty is. The second you're outside the life of the warranty though things will start falling apart. It's happened with every Hyundai I've owned. This is the last Hyundai I will ever own.

Updated review: Sept. 13, 2023
Resolved.
Original Review: Jan. 7, 2016
I bought an Elantra car for Hyundai Des Moines dealer, actually I bought a lemon. I bought this car because its fuel efficiency as they advertise it is 28-38 mile, but in the first day I found that its mpg is 24 and it stated drop by time and after one week it become 17.5. That is unbelievable. It is like a big SUV. I contact the company and they requested to put it in service. This is not acceptable. A new car go to service in the first two weeks. The government must protect the customer from the liar car companies and we must be able to return the car if it is not as they said. Another serious issue was its tire - it has no traction on snow. I get stuck on snow 4 times. I need to change the tires and this is unacceptable too. Could anyone guide me how to return this car?
Reviewed Jan. 7, 2016
To whom it may concern: My name is Ivette **. On November 4, 2015 at New Rochelle, I traded my vehicle Honda CRV 2012, VIN: **, Account: ** for Hyundai 2013 at New Rochelle Hyundai. As of November, the Hyundai company has not paid off my Honda vehicle. Honda company has been calling, harassing me and send me letters of late payments. My credit is getting ruined because of this matter.
Reviewed Jan. 5, 2016
My daughter was in an accident in October 2015 with the Hyundai Elantra. The airbags did not deploy, the whole front end was crushed in, and car was totaled. I made a claim with Hyundai in October 2015, sent all documents they required, was told I would hear something week after thanksgiving and heard nothing. I feel like they are avoiding me and the problem with their car. All three sensors were hit in the accident.
Reviewed Jan. 4, 2016
Hi all. I purchased my new Sonata in 2012. I have had 4 radios installed and 1 antenna. I have had the car in the dealer more times than I should have for a new car. I need a new radio again at 89000 kms. The first 4 were covered as the antenna was. Now they say I am not covered anymore as mileage is over the warranty. My dealer had told me it would be covered for the time I own the car as it is an ongoing problem. Well that's not the case according to Hyundai Canada. The radio I am told is $4000.00. I have had 9 lights replaced as they keep blowing after time. Hyundai says this is normal???
I now have a recall about the engine but the dealer said they (Hyundai) don't have the parts available yet to fix the car. The car stalls out at any given time even on the highway. This has been very dangerous and I have had close calls trying to get to the side of the road. I just spent one hour and four min. on hold with customer service and still waiting to speak to someone. I will Never purchase another Hyundai ever. If anybody has the same issues I would like to read about them. Thanks.
Reviewed Dec. 16, 2015
Please be super careful when leasing a Hyundai. Hyundai Finance, at the time of return of the vehicle, will most likely charge you a large (return) disposition fee, perhaps as high as $400.00. If your tires are worn (this is beyond the excess wear and tear charge of $.20 a mile), they will charge you $195.00 per tire (far greater than a Walmart retail price and even the retail price at a Hyundai dealer). So you will essentially be buying new tires for the next owner. Good luck with your new Hyundai.
Reviewed Dec. 11, 2015
Hyundai bluelink causes my 2015 Genesis Sedan to randomly start and unlock itself. I spent months trying to resolve this issue with Hyundai and they offered no help. They randomly called after not receiving any contact and said the issue was fixed. Didn't offer any help and kept asking me to pay more money to extend services I didn't need.
Reviewed Dec. 10, 2015
I bought a brand new Tucson 2016. After I drove it for less than 800 miles the Check Engine light came on. I took it to the dealer and was told a pin fell inside the engine and broke it. Dealer offered to replace the engine. Because it was a new car I refused. So, after a lengthy fight Hyundai finally agreed to give me another new Tucson. Phew... wait, I am not done yet. 2 weeks later I took delivery of the new Tucson and guess what? 1200 miles later, the car just stalled and would not start as I was driving in the middle of the highway. Now that was scary, in the middle of the highway at night! Luckily there was a state trooper nearby who was able to redirect traffic around my car while I waited for a tow truck. I had the car towed back to the dealer.
After looking into it for about 2 weeks, they finally called me to tell me there was another problem with the engine and it could not be repaired. Again, Hyundai has offered to send a replacement engine. This time I refused and am currently fighting them for my money back. Consumer beware of the 2016 Tucson, they are junky.
Reviewed Dec. 8, 2015
From yesterday tried register complaint. After big circus I have registered complaint today, Complaint No: **. But till now no one came from roadside assistance team to take vehicle from spot. This is worst customer support. No time value just telling lies to customer and no values for customer complaints in Hyundai motors. I made big mistake by choosing Hyundai :( Please improve your customer services ASAP. 1/10.
Reviewed Dec. 2, 2015
Problems with 2015 Hyundai Tucson - only had it 3 months. I took it in to have them look at it and they said nothing was wrong. It shakes when you stop at a light. I hope they can take me serious. I hate to have to get rid of it. Really disappointed.
Reviewed Dec. 1, 2015
I purchased a 2013 Hyundai Sonata March 2015. I had no problems with the car up to a week ago. First my check engine light came on and then a knocking-ticking noise from my engine. I took my car to O'Reilly and they checked it and informed me it was the camshaft. After then I was driving down the road the noise got louder and then the car stalled. It shut off in the middle of the road. All the lights came on and it STOPPED!
My car was towed to a local Hyundai dealership. Spoke to someone this morning and they haven't even looked at the car yet. I work 35-40 miles from where I stay and I don't have no other kind of transportation. After further review I found that Hyundai has had a ridiculous amounts of recalls on all of their vehicles even the new ones. I also found out that they recalled over 470,000 Hyundai Sonatas 2011-2012. After reading the reviews of this recall my car is doing the same thing as the 2011-2012 models. I have contacted Hyundai twice and all they are telling me is that my car is not part of that recall. My car is doing the same exact thing. They do not care and it is just ridiculous that there is so many problems. They won't get me a rental or a loaner. I plan to go to everyone news station I can find and report this issue. These cars aren't safe or reliable and someone has to speak up and take action!!!
Reviewed Nov. 28, 2015
This is my second winter with the Sonata. Whenever I put the heat or defroster on, I begin to choke and cough. There is something coming from the vents that is poisoning me. This also happens when the car is hot in the summer and I put the air conditioning on. Hyundai says it is my imagination. I think there is something in the duct work outgassing. I'm about ready to go the CPSC. Other issues are the cheap tires, front cowling that is too low to part at most curbs and bumpers. BUT THE CHOKING IS GOING TO KILL ME. HYUNDAI ARE YOU OUT THERE???
Reviewed Nov. 27, 2015
I have a used 2013 Hyundai Sonata and recently gas gauge just stop working while I was driving. Was saying that it was empty but I know I had a half a tank of gas. I let it sit for awhile and it started back right but stop again. And now my check engine light on. Has anyone else had this problem and what was done?
Reviewed Nov. 27, 2015
I have had my car serviced regularly. I decided to get the oil changed at 5000 miles but went over. However, before that can happen the car starting running rough. Check the oil dipstick, there was no oil in the car. No leaks! How'd this happen?
Reviewed Nov. 13, 2015
Issues with the 2015 Sonata and no help from Bluelink or Hyundai - I have a car with 5492 miles and the check engine light comes on. I go to service, they want to take my car for God knows how long. They don't have the part. So I refuse to leave it. I explain to them that driving with a bad VCM is going to cause more problems. They are indifferent. They refuse to reimburse me if I do it. They refuse to help me locate the part. I tell them that it is a safety issue for others around me as well as myself. Again indifference. Snotty attitudes and no solutions other than "we will get back to you in three business days" which is actually five days. The car is sputtering, dumping fuel and to them it is no big deal.
First and last car I will ever buy from them. Oh and my friends 2015 Sonata also had to go to the shop at 2500 miles for a shut valve and when it was repaired was worse than before and the dealership damaged his rear bumper and spoiler and then he had to lose the car for another three days. I can go on and on about how horrible this vehicle is. Do not let the looks fool you, while it may be redesigned and the price tag has gone up it is still a lousy company. And what good is the warranty if they do not stand behind it?
Reviewed Nov. 10, 2015
If you like comfortable seats don't buy this car. Cheated out on one of the most important features, the seat. I have the rear camera, touch screen, Bluetooth, etc. but the seats? My 2009 was more comfortable. I will not buy another. Service let me know just now as I am there that I'm not the first to complain about seats. I don't believe they will outlast my payments. I had a great experience at the dealer.
Reviewed Nov. 5, 2015
We have had no issues on our 2007. The dealership is good as we live in S. Florida, so we don't have rust issues and they have addressed every issue. It was a lease and we did a buyout. The car 84.0000 and is still going good. No leaks, just bulb replacement, brakes, tires wear.
Reviewed Nov. 3, 2015
2011 Sonata - So I got this car 2 years ago and it has been hell from the start. So I get the car and of course it's used and I had 66 thousand miles on the car at purchase. And I tell you the motor mounts struts bearings needed to be replaced after 1 month of having the car. Of course I purchased an extended warranty on the car at time of purchase. So anyhow so this past week I was dealing with my engine stalling on me. I called Hyundai and they set me up with the local dealership in my area which, mind you, is not their fault my car is a piece of crap because I did not buy it from them.
But the problem that I am having with Hyundai is I will be stuck without a car for 2 weeks while the car is being serviced. Nope I don't think so. So just a FYI to Hyundai you have lost a customer for life and I know one customer don't mean a thing to you because will get more customers. And I think it's crap that you do not provide your customers with loaners. I'm done. So long Hyundai! Trading this POS in. ✌
Reviewed Nov. 3, 2015
The car is extremely quiet in the cabin because the gas engine turns off when approaching stops. All waiting at lights is done with practically no sound except the climate control system. After approximately 3000 miles, I began hearing a knocking, clunking sound during braking. It became worse and worse until you could count 5 to 8 knocks as you approached stops.
During the 5,000 mile service, I reported this and the Hybrid Technician rode with me in the car and easily heard the noise. He correctly stated, "the sound seems to be coming from the firewall behind the steering wheel." There was an identical 2016 Sonata Hybrid on the lot. Same options only a different color. We could not this car to make the noise.
An appointment was scheduled to look at this. The brakes were bled and the technician admitted the problem was better but not resolved. Indeed, the sound was better for about 200 miles then the issue returned as before. Only worse. Another appointment was scheduled. This time the brake fluid was removed, something was filtered??? And fluid replaced and bled. This totally removed the issue for another 200 to 300 miles and then the noise slowly returned. Another appointment was scheduled. This time I was told to leave the car and loaner would be given to me. Instead, when I arrived, I was told I would only have to wait 30 min and then take the car. I was told the brakes had been adjusted and the car was safe. No change or resolution at all.
I called Hyundai USA only to get an attitude from ** about why I would complain about such a small matter. The brakes were safe and I should expect a car with 10,000 miles to perform like the Silver Sonata Hybrid on the lot with less than 50 miles. I'm not making this up. I asked ** to connect me to her boss. She refused saying, I'd have to talk to her. I said I wanted to speak to her boss. She replied, "He was in a meeting." I asked her to leave him a message and call me back. That was weeks ago. NO CALL BACK. At this point, I began pulling out the Lemon Law booklet and left a few "pissed off" messages to the service manager in Sport Durst Hyundai in Durham. This prompted a return call stating that in the previous visit nothing had been done to the car but a regional parts and service manager was in town and wanted to ride in the car.
So I went back for a 4th time. Four of us climbed into the car. ** The technician, ** (Hyundai's regional manager), ** (Sport Durst service manager), and I drove. It was not difficult to create the sound by feathering the brake pedal. The real noise, however, happens when the car is in start and stop driving. When it's hot. They had a remote part microphone, when was turned on indicating the noise was coming from the Hydraulic Brake Actuator.
Okay. The part makes this noise. For the first 3,000 miles I never heard the noise and you still can't hear it in the new Silver Sonata Hybrid which was on the lot. My response was, "I don't care what kind of noise a part makes in the engine compartment, I don't want to hear this in the cabin every time I put on the brakes." The regional service manager then stated that for "CUSTOMER SATISFACTION" the part would be replaced. The part could have been replaced 6 weeks earlier when I brought it in, but Hyundai in California refused to authorize this replacement.
I've never owned a car even from the 70's and 80's that made such a noise when applying the brakes. This condition is beyond unacceptable. So today, I get the new part. I'm almost certain that within the next 3000 to 4000 miles the noise will return as before. I'm also confident that hundreds of 2016 Hyundai Sonata Hybrid owners in the next 6 months are going to be bringing in their cars with brake noise complaints. It will be interesting to see how long it takes for them to remove and replace this actuators.
Reviewed Nov. 3, 2015
I have a 2012 Hyundai Sonata and I've taken my car to a Hyundai dealership over 6 times. My car started stalling and just shutting down while driving it. Lights in the dash start lighting up and my back lights work sometimes. I keep buying headlights and brake lights. Right today my car is fixed because the dealership said they couldn't find anything wrong with my car. They gave me a loaner car and kept my car for about a month but did nothing to it. I also complained to them that my valves was tapping, but they said it's how the car suppose to sound. It's just so much going on with my car but Hyundai dealership don't care about the customers. It's not right and you still owe lots of money on the car. I feel I have a lemon.
Reviewed Nov. 2, 2015
2012 Hyundai Touring car - Driving 45 mph. Everyone slammed on my brakes. They would not lock up. Hit the car ahead at about 22 mph. No air ages deployed even though it smashed in the hood.
Reviewed Oct. 28, 2015
2011 I bought one of the first Equus. I loved & enjoy driving that car. On Oct 3 I went to Lehman Hyundai Subaru, Inc. to lease a Sonata and have to inform you all that in all my long business life (I own a limo company in NYC) I never been treat so badly. I'm still waiting for a check $1950. I'm still waiting for a regular plates. I'm still waiting for a receipt on who they deliver my car. I lost so much time chasing people at that dealership that I will place a formal complaint to every agency in USA that I will find.
Reviewed Oct. 26, 2015
I purchased a Hyundai Sonata 2014 and the motor went out after 7 month. I got 3 oil changes in the 7 months by certified car shops and it was under the warranty miles and Hyundai said they won't fix it and it was the customer myself who needed to fix it. They said for them to fix it, it will be 6000 dollars and on top of that I still have my car payments of 400 a month.
Reviewed Oct. 22, 2015
I have two Hyundais and we are very pleased with them. However; I am very dissatisfied with Hyundai's clandestine practices regarding Blue Link. My credit card was charged for renewal of the Blue Link in the amount of $148.10 on September 17, 2015. I did not receive my statement until October 21, 2015. I called and canceled the subscription but was told that I would only be receiving a prorated credit amount in the amount of ~$120 since I was one month into the subscription. I did not know I had the subscription until I received my card statement. This is clearly unfair and deceiving business practices the kind that the Consumer Affairs Division of the state attorney's office salivates over. I will share this information with the my friends who I shared my high marks of Hyundai with who also purchased Hyundais. With my vehicles, this will account for a total of 9 vehicles sold with my endorsement.
Reviewed Oct. 21, 2015
I have a 2013 Hyundai Sonata that I purchased brand new in December 2012. It just hit 36,000 miles. I am having a serious concern about the rust and corrosion under the hood of the car meaning all of the metal clamps and motor mount are rusted, also the strut bolts are corroded. The metal on the power steering hose is rusted, the undercarriage is rusted at the weld points. I have had the car back to the Hyundai dealer three times now. Each time they have stated that they have sent pictures to the regional manager. I did speak with the regional manager recently and he said that he never received any pictures so I dropped the car off again to have pictures taken. This made the 3rd time that it had been dropped off. I am hoping for a positive result. The tech stated that this was not normal and ask if my car was at the shore points a lot. I don't live near the shore.
Reviewed Oct. 21, 2015
I was traveling 81n when out of nowhere my car shuts off, without warning. I drift as far as I can up the exit ramp and to safety. My car was towed to the local Hyundai dealership which is Freysinger Hyundai of Mechanicsburg. It was the weekend so service was closed until Monday. Monday I contact them and my insurance to see what is going to be done to fix my car. They tell me that my engine didn't have oil in it and it's locked up. The total cost would be $9,500 to fix it. I asked insurance if they covered it and they said, "it had nothing to do with them." I then call and tell service that I have a warranty til 100,000 miles that should covered it. They tell me I don't have coverage because I'm the second owner. Which I am but paid extra to be covered. They tell me there's no record and that I have to call the dealership that I bought it from.
I did that and they said, "we are all Hyundai, they should have the same system info." So I had to physically take them my information showing that I had coverage. They then tell me an adjuster has to come in and look over the car to see if it's covered. I never received a call back after he comes in so after a week I call them to see what's up. I was told it won't be covered and that the bolts in my turbo were removed, so it's my fault this happened. Furious now because they tell me I have to take care of the engine out of pocket ($9,500) as well as a car payment loan ($19,200) on top of full coverage insurance.
I think they should be reliable for the issue because for 1) I have coverage and all my paperwork, 2) I've never touched my turbo or had anyone else touch my car because I don't know about them. To me it seems like they have issues with upholding their end of the warranty so they say it's your fault so they don't lose out on money. They have a serious issues that need to be fixed. I see the recall now so that's a start. I contacted Hyundai's Corp Office about my car being a 13' but was manufactured April 2, 2012 in Alabama only to be told your car isn't on the recall. Anyone that can help me please email me, I'm trying to find a lawyer to help as well.
Reviewed Oct. 19, 2015
We bought this vehicle in the last week of December 2014 and got delivery on 2nd of January 2015. After couple of months the squeaking noise started from the sunroof. Went to dealership in March 2015 and they could not diagnose the problem. I went again after a week in March 2015 and they acknowledge the noise. They took the car and told me to pick it up at the end of the day. When I called them at the end of that day, they said, they do not have parts and it will take two weeks to get the parts.
I called Hyundai Canada and talked to Customer Relation department. Their response was very cold and promised me to resolve the issue ASAP. Nothing happened for two weeks. Hyundai Canada also refused to give me a rental car as they said it is not a safety issue. But the dealership had taken the roof off and the car was not drivable. After many follow ups over the phone with Hyundai Canada, nothing happened. They continued promises without any outcome. They dealer said they have no control on parts. It took more than four weeks to receive the parts and finally in April they gave the car back to me.
After driving for a week the squeaking noise started again. Went to dealership and they said that the mechanic who repaired the roof has gone to his home country and will not be available till the end of April 2015. I called Hyundai Canada and they gave no response. They said that they are sorry but there was no solution to the problem. I requested them to take the car back and give me a new one. They said Hyundai Canada do not have policy to buy back. Followed up with dealer many times with no positive response. In May went back to dealer and they did something to stop the noise. The noise stopped for a week and again started. Now the noise is so annoying that it is hard to concentrate on driving. I feel that I will meet with an accident as my attention is diverted due to noise.
I have told Hyundai Canada and dealership that this piece is defective but they are not listening. I called dealership to look into this again and they have told me that they don't have a vehicle to lend and I am in waiting list. I called Hyundai Canada and spoke with Customer Relations and their response is the same as before. They continue to mention that they are sorry and trying to do their best to fix this. I am been trying to resolve this issue since last seven (7) months with no possible resolutions. I strongly feel that I am cheating and robbed. I am paying my car payments very regularly. We are middle class hardworking family and it is hard to meet ends. This is giving us lots of stress and anxiety which we do not want. We bought a brand new car to have peace of mind but this issue has taken all the peace away.
I feel that as a consumer I have no rights and my hands are tight as Hyundai Canada and Dealership are playing games. On October 4, 2015 the speedometer blacked out, which is not showing the speed, fuel, fuel consumption, outside temperature, heating/cooling as well as the seat belt warning is showing. I called the dealer and they told me to bring the car on October 7th, 2015. They took the car and when I followed up with them at the end of the day on October 7, 2015, they informed me that the cluster (electronic part) has failed and they do not have the part. They will let me know when they will get it. Also they have taken apart the sunroof and for that they do not have the part.
The service manager is telling me on Friday October 8, 2015 they still don't have the part. I followed up again on Friday October 9, 2015 and they didn't receive the part. The manager told me that he has no clue when the parts will come. The status is not showing as backorder as well. The Thanksgiving long weekend passed and I called the dealership on Tuesday October 13, 2015 in the afternoon to inquire for the status. The manager is telling me that they still are not aware of the status of the parts. He said, he will call me when they know the status of the parts, which after probing for many times, he said he can't tell me the exact day when the parts will arrive as the system is not showing anything.
Also Hyundai Canada tells me that I am not entitled for a rental car as I have not bought the extended warranty??? The car remains with the dealer with no definite answer (October 19, 2015). Called Hyundai Canada and my calls were transferred to the voicemail for the customer relations. Waiting to hear from them.
Reviewed Oct. 15, 2015
Hi, just wanted to share with experience I've had with Hyundai. I have encountered several issues with my Equus, both with the 2011 and the 2014 models. With the 2011, it was serviced a multitude of times, concluding with the installment of a new compressor. However, the cooling (or lack thereof) issue still remained. When that lease ended, I was assured that the A/C issues with the Equus had been rectified. In good faith, I leased a new 2014 Equus, and much to my dismay, the A/C issues were NOT resolved! So, here I am, AGAIN, in the same exact predicament!
Hyundai insists on continuing to deny this problem exists and continues to market inferior products. Any consumer can read the blogs on the internet and clearly see that there is a definite A/C problem with the Hyundai models, including the Equus! Hyundai is lessening their credibility in continuing to deny this issue exists! Hyundai needs to step up to the plate and stop denying that they do not have an A/C problem with this vehicle. They MUST do the right thing. Otherwise, their reputation will be at stake. Recurring customers like me will no longer return, and unfortunately for Hyundai, we will tell others about the poor service and callous treatment we received and of our negative experience.
Reviewed Oct. 15, 2015
I have a 2013 Hyundai Elantra GT with Nexen tires. I currently have 30,000 miles on the car and have had issues with both front tires. Left front tire blew out, sidewall failure and I replaced it. Passenger front tire had a sidewall bubble and I just replaced that one. I have seen many complaints about the tires on this particular model but the company says there is no issue.
Reviewed Oct. 14, 2015
My break light went out recently, so I went to go get the problem fixed. Come to realize that the auto shop told me that my left tail light wasn't attached to the vehicle, like it have been pulled from the car. All four screws were damaged. So I asked him if he could check the driver side, and it was the same issue. Now I am driving with my back tail lights hanging out of my car. I took it to the dealership and called Hyundai and they are saying they can not help me with this issue because no one has ever reported it, but on NHTSA you can see all the complaints of Hyundai owners having this same problem. HELP PLEASE!
Reviewed Oct. 14, 2015
October 2015, 120,000 Km & Faulty crankshaft sensor shots down engine... Huge safety issue. NO Brakes, No power steering. Lucky I am on a level road. Hyundai Australia denies any responsibility as the vehicle is out of warranty... UNBELIEVABLE RESPONSE!!
Reviewed Oct. 14, 2015
I purchased a used 2009 Hyundai Accent last November (2014). I have had nothing but problems with this one car owner vehicle. It is a piece of work. I am responsible for paying over $10,000 for this vehicle, that doesn't even run. What can I do and what are my options? Someone has to help me. I am having a meltdown. Is there anyone out here that really cares and gives a damn?
Reviewed Oct. 13, 2015
I purchased a 2013 Sonata in October of 2013 and could not have been happier with the car the first 18 months of ownership. However, in June of 2015, my car's "hybrid alert" came on when I put the car in park and the car locked up and would not turn back on again. I had to have it towed to Sacramento Hyundai where they kept it for the day, then gave it back saying nothing was wrong with it. Two days later it did this again and again, would not turn on. I had it towed to Roseville Hyundai because this was where the "hybrid specialist" worked. In the end, I ended up bringing my car to Roseville Hyundai (about 40 minutes from my house) a total of 4 times. Each time they fixed something on the car but the car was never actually fixed and would break down again 1-2 days after I got it back.
During this whole time wasting process I was always put in awful stock rental cars after having to wait at numerous car rental shops after I was told by the dealership that there would be a rental waiting for me (there never was). I have had my car sitting at the dealership, untouched for over a week with no contact by the dealer while they decided (or corporate decided) what they wanted to do next. I was told time and time again that this was a "one in a million" occurrence, that these things NEVER happen with new Sonatas. After doing my own research on other new Hyundai owners experiences, I beg to differ. It seems like these things happen quite often with the newer Hyundai vehicles.
Hyundai Motors eventually decided to stop allowing the dealership to spend any more money trying to fix my car (the dealership was not allowed to swap in a new transmission or engine). So they ended up just turning off the alerts - they didn't tell me they did this but it is quite obvious this is what happened since the car is running the exact same, power and acceleration issues, just no more "hybrid alerts". Kinda suspicious. So once I got the car back this final time I began dealing with corporate which has been the worst experience I could have ever imagined. I talked to a live person probably a total of about 4-5 minutes throughout the whole lemon law process that began at the end of August.
Leaving a message with Hyundai would result in a call back in 5-7 days. It took the representative over a week just to ASK the dealership for my repair records. And then a couple more weeks before she sent everything in to corporate while I was calling her constantly trying to get updates on the whole process, only to be ignored.. They have a certain number of days that they "legally" need to respond to lemon law cases and they definitely push this to the very last day. I figured driving a dangerous car that was now having issues getting onto freeways and accelerating from traffic lights would get them to respond to my concerns quicker, but they could have cared less. Once I finally received a letter. I was offered a "buyback", not a replacement since this is not required by law.
Hyundai only does exactly what is required of them by law (quite often they don't even go this far I have heard) so that they are able to pay as little as possible for the broken car that they sold you. This awful experience that I have been going through should require some sort of human response from the company instead of just 1 actual semi-informative voicemail from the representative (just saying that they would not be giving me a replacement vehicle) and ONE letter from corporate.
This letter with the buyback deal had no actual numbers. It just stated that I would be charged some mileage fee for each mile I drove the car (that I had to research myself to figure out since no one from Hyundai actually talked to me). That they would not be reimbursing me for any money that I put into the car... So too bad you loved this car and did everything you could to keep it running properly and looking beautiful... And that I would be charged for any damage to the car. Then they asked me to sign and send it back to complete the process. How do I know what they consider damage and how much they'll charge for it? On top of that, all the extra money I put into the car would be ignored - tinted windows, 4 brand new tires I purchased just a week before all this went down, the $400 maintenance at 35K that Hyundai forces you to do so this "warranty" can be upheld, etc.
On a more personal note Hyundai could care less about the time, energy, and work time lost in this whole process to drive the broken car back and forth to Roseville (when it was driveable) and all the time spent at rental car businesses... The mileage penalty being forced on me causes the $350/month payment to basically go towards borrowing this car for 2 years when I had wrongly assumed that I was in the process of purchasing the car and that my money was going somewhere, and now I am left with nothing. The "buyback" that Hyundai offered would not even cover my down payment I had made on the car, let alone the monthly payments for the past 2 years. In the end, I would love for this company to just fix my car or give me a car that actually works. My family and I have owned Hyundais for years and have loved the cars and always said nothing but good things about them.
But this is our first new Hyundai and we have never had to deal with the actual company until I unfortunately purchased a lemon. The Hyundai corporation is horrid to deal with and does not care about the satisfaction of its loyal customers. I should have researched the reputation of this company before purchasing the car but naively I had faith in "America's Best Warranty" to take care of me if anything should go wrong. Reading other people's reviews on this company and how they have dealt with consumers and their warranty it seems as if this happens quite frequently. Hyundai will do everything in their power to get out of honoring their warranty and if state laws force them to do something, they will be sure to do as little as possible no matter what their loyal customer has gone through. This will definitely be the last Hyundai I ever waste my money on.
Reviewed Oct. 12, 2015
My husband and I bought a 2015 Hyundai sonata and back in June, I locked my keys in the car and called their roadside assistance and a man came out to get into the car. Well he did alright, causing over $1600.00 and I got a big run around concerning it. He also damaged my sister's 2015 Hyundai sonata as well causing over $1200.00. When she contacted Hyundai about it, they told her to contact the private company's insurance about it. She did and was told "too bad." At the time of service, no one knew the guy seemed to be intoxicated, informing my sister and myself they called him away from a poker game. Well, they sent me a check for a little over $1300.00. As to date, my sister never received a dime. As for Hatfield Hyundai or any other Hyundai for that matter, we are done.
This was not our first Hyundai (brand new) but our 3rd on and I might add the night we walked in and bought this new we also sold two more for them that night. My sister and her daughter bought one too. I will not because I'm still having issues when I apply the brake or just to accelerate. I feel a weird shimmy and took it back in, they say that's normal. Well if it is, how come I never felt that on the other brand new ones we bought? I took the Sonata for a seat belt recall last Friday and had the worst service ever.
Now receiving e-mail from service manager because he covered a tub of paint on bumper and hood, and the side step panel is coming loose. So he emails me concerning my ratings on a survey, telling me how bad my ratings hurt him. Really? Now he says he's paying for both services when the car is still under warranty. That piece has been loose for a long time and I was busy trying to some results on the damages done to my sister's and mine cars. Buyers Beware. If you want a new Hyundai go to DESSIS, they at least care about your needs.
Reviewed Oct. 7, 2015
I purchased a 2012 Tucson on 10/3/15 (yes just last week). I had the car NO JOKE 4 HOURS and the car began stalling out. The dealership came to pick it up that day, 4 hours after bringing it home. They have had it since. They still have no idea what is wrong with my car and I am getting the runaround. I bought it from a Chevy Dealer, did a trade in on my 2011 Chevy Cruze, which was mechanically sound/perfect. Now, the dealership tells me they had to send it to a Hyundai Dealership for further review. HELLO my father has been a mechanic for 20 years. A GM Mechanic (he lived in another state or I would have him fix it). He knew exactly what was wrong - electrical/computer issue. Once the car reaches a certain temperature the car shuts down. I relay this to the dealership and they treat me like I have no clue.
Come to find out after them spending 4 long days on it, it's a computer/electrical issue. I cannot believe I am going through this with a new purchase. I am stressed, pissed and paying for a car I cannot even drive/let alone have for more then 4 hours. Lastly, today I found out that there is a recall on this car. I told them I don't want this car anymore. I do not feel safe and to put me in something else. They flat out told me no because they will fix my car. Oh yeah fix my car? WHEN! I am still waiting.
Reviewed Oct. 6, 2015
I leased a car from Kia back in March of 2012. In the state of RI we have to pay car taxes. So every month I would make my car payment and on occasion I would pay an extra $100 for taxes. I did this for several months assuming that they would apply it towards the car taxes. Come to find out that they do not do this unless you call them every month and specifically tell them to apply it towards the taxes. So they said they would apply it towards the monthly payments. Not the case. Every month I would still receive the original bill amount with no credit applied towards it. Also, I live in RI and for some reason they were sending my bill to my mother's house is the state of California, why?
I do not know because the car was only in my name. Anyways when I called the company to ask them where my extra $100 was going every month they had no idea, as it was not being applied towards my monthly payments. No one could answer where my extra money was. I spoke to several people and no one had a clue. My boyfriend works for Kia and had to ask for the assistance of a Kia representative. He looked into my account where he was finally able to find my money. Apparently it was floating around somewhere. Ok so I thought everything was over until my mother received the bill for my 2014 car taxes after I had returned the car in March of 2015. She ended up paying it for me and we thought everything was done, until I got a phone call from a collection agency stating that I had not paid my car taxes for the year of 2014.
My mother was very upset because she had paid it with a check so she had to go to her bank and meet with the manager to try and retrieve a copy of the check. It took a lot of time and headache to get this. I ended up calling the Hyundai leasing company and had asked them to send me a copy of my contract and a print out of every single payment that I had made over the 3 years. I received it and upon looking over it, it clearly listed 2 payments they received in the month of March of 2015 and next to it they wrote 2014 taxes.
I send a copy of this paperwork to the collection agency. I have not heard anything back from them assuming that it was finally cleared up. This company has no idea how to manage their customers accounts. If they have done this to me imagine how many people they have told that they have not received their payments and people who don't know any better have probably paid again. This company is a fraud and they have turned me off to ever lease another car again. Also, I love the Kia car but this leasing company is giving them a bad reputation because people think they are affiliated when they are not the same company. This experience has been a true nightmare and waste of time.
Reviewed Oct. 6, 2015
I would like to tell you about the service I received Hyundai in Downingtown, PA. I recently took my 2013 Hyundai Tucson for an oil change and state inspection which I was impress of how quickly it was taken care of. They provided great service and I was happy to return for more service. Due to a poor wheel alignment the service department had recommended that I replace my rear driver tire so that my car can pass inspection. When I left the dealership I heard a loud noise from the back tires. At first I thought it was from a wheel alignment that they recommended I needed.
During the week, I notice the noise getting much louder to the point where I felt it was unsafe to drive. I went online to see if there was an appointment available but there wasn't so I decided to go to my local Firestone to get a second opinion. I described the noise and how a wheel alignment was recommended. During their inspection, they discovered that my new tire that was replaced by Hyundai was extremely loose and only hand tighten. I am so disappointed because I really thought I received great service especially being the end of the day but instead my life was at risk. I seen it for myself how the lugs were only hand tighten and the wheel shook by touch.
This is my second Hyundai vehicle and second Hyundai dealership that I've dealt with and I was never disappointed until now. I was able to speak to the service manager which he kindly took the time to see the vehicle. In return of risking my life he offered a complimentary oil change and to speak with the mechanic who worked on my vehicle because apparently that's what my life is worth. I will never trust the service of Hyundai again. I can only hope they will learn from this situation so that other customers will not be at risk.
Reviewed Sept. 29, 2015
I purchased a 2012 Hyundai Sonata in May 2015. 3 weeks after purchasing I began feeling a weird vibration and jerk when accelerating and braking. The violent jerk would worsen and I took it to get an transmission flush and the jerking stopped. Weeks later the jerking began again. It did this in and off about 2 times in 3 months. I took it back to the dealer who had 3 different repair shops who looked at the vehicle and determined it was transmission failure. I received notice a few days later informing me that my model of 2012 Sonata was upon those being recalled for engine failure as well. On top of all this I'm moving to California in 3 weeks and desperately need reliable transportation. I will never buy a Hyundai again and am switching back to Nissan. I will be contacting the BBB and fox 2 about the issue and writing a letter to the office of the president! Lesson learned to research car manufactures reputation.
Reviewed Sept. 24, 2015
2003 Hyundai Accent - 65k miles and garage kept, car taken to mechanic for repair. Car barely made it. Front frame rusted completely out and engine ready to fall out. Hyundai dealer are aware of their other cars that had this problem. Arizona representative blamed it on Illinois WEATHER. Very serious and dangerous problem that Hyundai is ignoring. Please google Hyundai front frame rust to see that there are other complaints. Please advise how to get this safety alert out to consumers. Also that Hyundai is held responsible for repairs of their substandard cars.
Reviewed Sept. 23, 2015
I have a 2013 Sonata. I love my car (not the payments of course), took my car to xyz shop for an oil change, was advised I also needed my engine flushed - did that. It was giving me problems, take the car to blah blah dealership and I'm told I have no oil in car. I asked why my sensors never came on.. no one knows. Hyundai swears they have never had this problem before but after reading these reviews I beg to differ. Oh and I also voided my service warranty but no one can tell me exactly why.
Reviewed Sept. 21, 2015
The mileage is about 9000 miles, it started to smell like eggs. I dealer and they gave me the runaround. I heard it might be the catalytic converter going bad but they said have that I have a check engine light on first, but the gas mileage is getting worse. Seems like they don't want to fix nothing. Don't buy the Hyundai Sonata Limited hybrid until they fix the problem.
Reviewed Sept. 19, 2015
I send my car (Accent) to Hyundai service center here at Salalah, Oman last week for checking why there was a sound coming from steering when I turning it. They checked it and return the vehicle to me to used it for my work but until now (Almost 2 weeks) this service center did not call me if the spare parts is already available. I called them to asked if it is available but they did not give a call to update. I don't know if your SOP is like that, the problem is the steering and it is dangerous to used but you don't care about your customer complaint. Only 3 years is my car but start creating a problem even the service center here in Salalah Oman. Please prioritize my issue coz I always using my car going to work...
Reviewed Sept. 17, 2015
I bought a 2013 Sonata because I like Blue Link. Was told in 48 hours my Blue Link should work. Didn't work. Been back to the dealer five times. Nothing. Talked to Hyundai. Darryl told me that there's nothing they can do. Please stay away.
Reviewed Sept. 15, 2015
I bought a brand-new Hyundai Tucson 2014 with 83 miles. After 4 months and a torrential rain all my books in the left-rear passenger side floorboard, were soaked. I went to the Decatur Alabama dealership and they cleaned the water out. Long story short the Hyundai dealership has (1) replaced seals around the door, (2) sealed the roof railings, (3) resealed the roof railings. (4) the Hyundai Motor Corporation called in "LEAK PRO" guaranteed 1 yr not to leak. 11 months later after torrential rains, the back floorboard left passenger side was full of water. I have sent a certified Alabama Lemon Law letter and called BBB Auto Line asking for replacement. I know one person with the same issue with the same results. Anyone else out there? May go to arbitration. I am waiting on Hyundai to call me.
Reviewed Sept. 12, 2015
I was driving my 2007 Hyundai Entourage on my way to work when suddenly my driver side airbag deployed. I was not able to see for few seconds which caused me to hit a tree on the passenger side. Note: The front passenger side got the major damage, however its airbag didn't deployed on impact against that tree. My driver side has no damage at all. Luckily it was only me driving and none of my children were with me that day. Luckily the accident happened in my subdivision which is only around 15 mph drive. Had this happened in the highway, it could have caused more damage and probably fatality.
2 questions here: Why would my driver side airbag deploy all of a sudden at a low speed, driving straight on a smooth/dry road in a subdivision? And why didn't the passenger side airbag deploy on impact with that tree? Had one of my children been with me sitting in the front passenger seat, he or she could have gotten seriously hurt - the airbag wouldn't have been there to protect them from serious injuries. We love our minivan and never have any major problems with it since we bought it. It only has around 150,000 miles. This is a MAJOR SAFETY concern that the company Hyundai should address.
Reviewed Sept. 11, 2015
I made my initial contact with Hyundai Roadside Assistance at 11:38 AM to inform them that I needed my car towed to #1 Cochran in Monroeville, PA for my 2012 Hyundai Sonata. The woman I spoke to asked me the same questions 4 times. She then said she would have someone come out and jump the car. I told I didn't want it jumped, it has been acting funny, and I wanted it towed. She then relented and had a service call put in. I called #1 Cochran and told them that the car would be dropped off by the tow company. I explained to them what the car was doing. He looked up my stuff and told me I was good to go, it was covered under my bumper to bumper. He would look out for the car.
Needless to say, after talking to Hyundai Roadside Assistance, #1 Cochran (who actually called them to complain about my wait time too), and the Hyundai corporate office, the tow truck driver (who might I add started yelling at me in the middle of my work parking lot - BIGGG MISTAKE), he finally left with my vehicle at 3:22 PM.
So now, here I sit on Friday with no car and frustrated beyond belief because #1 Cochran said that my car could have been done if the tow truck driver had actually showed up within the usual hour wait time. The best part is that the Roadside Assistance staff lied to the towing company and told them that they had already had someone go out and try to jump the car, and then told me that the reason the guy was 3 1/2 hours late was because he was stuck in an accident. When I talked to the tow driver, he told me that he was "waiting for a customer to give him keys." I am filing every legal grievance I can think of and ones that I can find out about from the University of Pittsburgh law school. I lost hours of work that inconvenienced me, my co-workers, and worst of all my clients. IF YOU HAVE A BUNCH OF TIME ON YOUR HANDS THEN USE THE HYUNDAI ROADSIDE ASSISTANCE. If you are like the rest of us - stick with AAA.
Reviewed Sept. 11, 2015
While driving on highway the engine suddenly stops, all lights on instrument panel came on. Car would not start so had it towed to my mechanic's. No diagnostic codes showed up on computer. After he did some research, said this was a known problem, by Hyundai, with the 2.4 L engines. Had it towed to dealership and while there a salesman told me I was the 4th person to bring in a Hyundai vehicle with the same problem. Why isn't Hyundai taking responsibility for this problem? Now I have a car that won't run, no money for new engine (which I feel I shouldn't have to pay for) and car payments to pay. What can I do? Waiting on dealership's response.
Reviewed Sept. 10, 2015
I bought a 2007 Hyundai Elantra in 2012. In 2013 I started having problems with getting the car to start. I took it to the dealership and was told I needed to have the Immobilizer Module fixed. I paid $400 to have them replaced and I was told I would have to wait for the little security symbol to appear on the dash before turning the key so the car would start. Even months after having this "fixed" it would still not start even after waiting for the stupid symbol to appear. It would take several tries.
Then a few months later one of my back passenger door handles broke and you couldn't open the door. Fine, whatever... no one ever sits in the backseat anyway. Then the A/C died and I wasn't paying to have that fixed. Then in July 2015 I am driving down the freeway and I felt a thud and thought I had run over something. I looked in the rear view mirror but there was nothing on the road. I got to my destination and when I restarted the car, the engine light was on. I really didn't want to take it to the dealership so I took it to a mechanic and he scanned it and a code for the Shift Solenoid came up. He suggested I take it to this transmission specialist place. I ended up paying $1000 to have the Shift Solenoids replaced.
A week later, I'm driving and feel that thud again. Back to the transmission place. They tell me that it could be something internal with the transmission. Nice to know after I just dropped $1000 on this piece of **. I finally take it to Hyundai and leave it with them for the day. The service guy calls me and gives me a list as long as my arm of things wrong with the car... one being that the transmission is failing and the Immobilizer Module that I had "fixed" in 2013 needs replaced. In total, it was going to cost $5000 to fix all that was wrong with the car. EFF THAT. I went and bought a new car and it wasn't a Hyundai.
Reviewed Sept. 5, 2015
I bought a new 2016 Tuscan a few days ago and finding welcome light in the handle doesn't work. Door courtesy lamp doesn't work and acceleration is bad. I've contacted the dealer (Sisley Hyundai) and they have asked me to take the car to the dealership. So far I have taken it back to the dealership twice. They couldn't give any satisfactory answer, neither could solve the issues so far. They have asked to take it back again but I feel they are just killing time and cannot do anything. These seems like a factory defect as I find lot of customers are also complaining the same. Hyundai Canada needs to recall this car immediately. And I would rank this car as - do not buy.
Reviewed Aug. 24, 2015
While driving on 5 Freeway in California my 2014 Hyundai Elantra started to violently shake like someone hitting the brake. I threw it in neutral and help my wife turn the steering wheel because we lost power steering. We got lucky and had a space to coast to the side of the road. When we got towed to Tuttle-Click in Irvine, CA and our car turned into the Service department. They basically said we are on our own to find a ride back home and no loaner car. Two days later I have to call them to find out the problem. First a technician said that it was a bad battery but that would not have caused it to completely shut down. Then a few hours later the Service Manager calls to say it was the battery and that is what caused it to shut down on us. I don't know who to believe but my wife doesn't want to ever drive or ride in it again. I have filed a complaint with Hyundai Corporate but don't know what they can do. I guess time will tell.
Reviewed Aug. 9, 2015
I just leased a new Sonata. And after the deal was final and I took possession of the car. 6 days later, I was contacted by Hyundai finance (Kevin) at the dealership. I was told I needed to come back in because they made a mistake with the bank rate and the residual was too low. I was told my payment was going to go down 5 dollars and the residual was going to go up 2700. I was also told once I got to the dealer that I was entitled to a Platinum Bram Auto Protection plan for the length of my lease. When I asked why I was getting this I was told for the inconvenience and its just how the new numbers work out.
He told me if I did not sign, I would not get a payment book and it would be like I have a stolen vehicle.
I left the dealership in complete despair. I have never been strong armed and treated like this. I told him, he was threatening me and that I have a legal contract. He said, "Go see your lawyer, that contract is void." He wants me to sign a different deal than the one I have and give back everything that they have in my contract. PLEASE LET ME KNOW WHAT I NEED TO DO TO KEEP THE CONTRACT THAT I WAS GIVEN AS WRITTEN, AND THE CAR.
Reviewed Aug. 6, 2015
I bought a 2012 Hyundai Elantra from Tuttle Click Dodge in Tustin. There they had a sticker posted with 39 hwy mph. My car gets no more than 24 mph on the freeway going 65 steady in the right lane with Chevron gas. I have taken it to 5 different Hyundai dealers complaining about the issue almost right away. They all shrugged their shoulders and told me they couldn't find a problem. That the digital eco meter is a dummy gauge and doesn't give accurate numbers. Then why do they match my manual calculations?
Finally after I showed them the website where I found out about the class action lawsuit did they admit... "oh ya your car does have a mileage problem". "Oh ya... we already lost the lawsuit." "We will waste a ton of your time," and then say "sorry you are not original owner and therefore not eligible for gas reimbursement!" Today I took my horrible Hyundai to the dealer and they gave it back to me with a huge scratch on the door. Also, my newish Hyundai with only 20,000 miles makes a ton of noises and the check engine light came on.
Reviewed Aug. 2, 2015
I traded in my 2013 Kia Optima SXL for a 2015 Kia Optima SXL. I used the $5850 left after my payoff as my downpayment on a lease. I was in a horrible crash two weeks after and the car had 586 miles on it and it was totaled. My insurance said the car is so new they weren't depreciating it, but Hyundai only says I will get back $3986.45 so I now have to lose part of my downpayment. My insurance handled this in a week and I have to pay out of my pocket because Hyundai says it will take about a minute to give me what I'm due back! They have their money right away. Gap insurance obviously isn't worth it if the car is new.
Reviewed July 29, 2015
Had to replace both passenger and driver side axle on my 2011 Hyundai Sonata. This should not have happened. The car is only 5 years old. There must be more out there that have had to replace these. Please send your comments then and notify corporate headquarters Hyundai. Please, in order to get a recall and your money back if you have already replaced these. You can google Hyundai Sonata or Honda corporate headquarters and get a phone number or call a local Hyundai dealer, they will give it to you.
Reviewed July 29, 2015
Hyundai Sonya 2011 - I got my daughter this car for graduate and have had nothing but trouble. I should have stuck with Toyota. Will know better next time. Have put two starter and now the steering column needs to be fix or she might lose her life driving it. I don't recommend this car at all.
Reviewed July 29, 2015
Had a break down at 1930 hrs... Even after repeated complaints didn't get any assistance to my car Whole night... and the dealers were so rude and blunt to ask for any help...In spite of repeated calls there were no help to me. At last they wash away their hands after giving me one number... which nobody picked up. As a result there were no help from Hyundai and I had to struggle with the local dealers for help...
Reviewed July 28, 2015
Elantra 2012. Made regular maintenance at the Agent every 5000 km. (12 times, now 55000). Went for a vacation & when I was back, suddenly no AC. Went to the agent and I was told that the AC has to be replaced all "compressor, expansion valve, ... etc." I am 8 months after the warranty. The question is: if the regular maintenance doesn't protect your car from a sudden big problem (temperature here is around 49°C), why I have to do it? Either the car is junk and this is the normal lifespan, OR I was deceived by the agent just to pass the warranty and fix it CASH.
Reviewed July 24, 2015
Recently my 2011 Sonata wouldn't start. The dealer replaced the bendix (by the starter), with the mechanic stating that he repairs 4/5 of these a day!? At only 27,000 miles, WHY did this bendix (evidently made out of plastic), not function?!? (Fortunately, my vehicle is still under warranty). AM I TO EXPECT THIS PART TO MALFUNCTION EVERY 27,000 miles?!? I understand that other dealers (Service Mgr.) ARE ALSO HAVING THIS PROBLEM.
Reviewed July 22, 2015
Elantra 2015 - Starting at 3000km uncontrollably bouncing at highway speeds, trying to drive me into the ditch. Dealer in Belleville, Ontario, Canada said never heard of the issue. Google proved him wrong and when I took the printed proof was told it the USA assembled cars with the problem. I persisted and got new balance, then new heavier rears shocks, more balance and new specialized balance and at 12,000km a mechanic finally determined it was a problem with the Continental brand tires on the Hyundai (I was one of thousands who had already complained). Finally got new set of Continentals to replace original. Perhaps the service department can't balance tires but the problem still remains (although a bit 'milder'). No resolution yet!!!
Reviewed July 20, 2015
My 2008 Hyundai Veracruz with roughly 60,000 miles on it has been at the dealership for two weeks not running. There is damage to the engine and excessive sludge build up which has also damage parts around the engine. I was told that the work is not covered under warranty because it is due to lack of maintenance. I was able to produce receipts that proved I get scheduled oil changes on my car and passed on this information to the dealership. I then called Hyundai North America and filed a complaint and requested to have this work covered under the warranty since it happened from no fault of my own. It has now been two weeks and a Hyundai North America regional manager has failed to reach out to me and contact me in regards to this. I call and email and still have no answers as to what is going on with my car.
I have just received a phone call from the dealership that they received an email and that Hyundai will not cover the engine damage because they still find it happened due to lack of maintenance. Nobody from Hyundai North America has reached out to me to discuss these findings. This is the second Hyundai I purchased because I was sold on America's Best Warranty. This could not be less accurate. The customer service has been below par and the fact that they will not stand behind the warranty and fix what is broken is worse. I will never purchase a Hyundai vehicle again and I ask you to take my experience into consideration before you do. I understand that there is no guarantee that nothing will last forever and I accept that, I can deal with that. The customer service from Hyundai is what is completely dissatisfying and unacceptable.
Reviewed July 17, 2015
My 2011 Hyundai Sonata died on me last night while driving home on the 210 Fwy without any warning whatsoever. AAA towed it to Parkway Hyundai in Valencia, CA. I received a call today from the dealership telling me I need a new engine. Although my car has 150,000 miles on it, they are mostly easy highway miles and I have not had any mechanical issues up to now. I regularly have maintenance done to the vehicle. I am furious after reading numerous complaints from other 2011 Hyundai Sonata owners with the same problem and Hyundai not accepting any responsibility.
Reviewed July 13, 2015
We purchased a new 2011 Hyundai Sonata in 2012 from the dealership. We actually purchased it for our college students, however, my husband and I liked it so much that, we gave them one of our other cars to drive instead, and kept the Sonata for ourselves. We have told many people how much we liked the "value" of the Sonata, in price, appearance, reliability and gas consumption. Because we liked it so much, we decided on another Hyundai, and bought a beautiful 2014 black Hyundai Genesis. We have honestly been considering an additional purchase of another Hyundai Sonata for our youngest son. However, our glowing opinion has been cut short. At 98,000 miles, the Sonata began making funny "knocking" sounds". We took it into our trusted mechanic, and he tested everything, including codes and found nothing. Nor did the "knocking" continue while he was testing. So I could not recreate the issue.
We went on our merry way, oblivious to the impending disaster. At 106,000 miles, the Sonata began stalling out, with the knocking sound returning. I brought it to my husband's attention and by the next morning, when we went to take it to the mechanic, the car would not make it. The engine kept stalling. We took it to the mechanic and he did his diagnostics and announced the engine was "shot" and he could either replace or we could have it towed to Hyundai dealership to see what they could do with it, possibly offer some assistance. We had it towed to the dealership, and they announced that they would have to submit a request to Hyundai dealership - to see what could be done about a new engine.
At first, the dealership said the manufacturer would do nothing to help. We went back and forth, in the hopes that they would re-consider (knowing that we were loyal Hyundai customers). Hyundai responded that if the dealership installed a "used-30K mile engine", then they would not offer any discounts or warranties and that would cost us $7500. However, if they were to install a "rebuilt from scratch" engine, then they would install for $4500. We are heartbroken. Our Hyundai is due to be paid off in November, and now we are faced with a $4500 out of pocket expense and still waiting to hear if there is a warranty for the repair.
My husband is meticulous with his cars. We have four cars - A Toyota Sequoia, Nissan Armada, a Hyundai Sonata and a Hyundai Genesis. We had hoped to add a 5th - (another Sonata for our son), but that will not be happening now. It's dishonest to not reveal this catastrophic failure on the part of Hyundai engineering. And we actually selected the Genesis over the Infiniti and Audi - comparable models. I understand there are two class action lawsuits re: the seizing of the 2011 Hyundai Sonata and other new models. If a contemporary car cannot beat the 100,000 mile test, then you should spend your money on another company, like Toyota, that will go the distance. Both our Armada and Toyota's have over 150,000 miles and still going strong and running beautifully. Good luck to anyone considering a Hyundai purchase, I'm sorry to report...
Reviewed July 12, 2015
Bought a Hyundai Elantra 2010 at Linwood in Paducah. A/C not working but did not know it; accepted hot air from it as normal. Drove in this condition with my cat to Lexington, KY; cat suffered heat exhaustion. Took it to the Glenn Hyundai and they said they fixed it. Same problem cropped again and again. And sometimes I did not use A/C. When I took it the last time for the AC: Dealer rep accused me of going there a few times and not ever mentioning that the AC was a problem and once I had not hit the button. Dealer said fixed it the first time - that dye was placed and small valve problem fixed. But I heard nothing about this. This time by mistake I saw the dealer's notes which said "cracks on belt." But that was not mentioned to me. Why were these belts not replaced during warranty? Do they wait until the warranty is over to cheat?
Also, early on, I drove to another city and felt the steering pulling to the right. Being inexperienced and afraid of big trucks, I drove into the guardrail but I distinctly felt the tug to the right. This was in Jan/Feb 2010. In 2014/2015, Hyundai asked Hyundai Elantra owners to go to the dealer and get this steering problem fixed. Surface of steering wheel, brake lever, brake and gas foot pad all eroding after only 1 yr or 2. Got a lemon. Regret buying Hyundai. Nightmare car!!!
Reviewed July 8, 2015
I bought an Elantra GT with 24,500 miles on it on April 1st. Right away we realized the car had several issues, one of which being the fuel economy. We averaged 17-18 mpg in town and never more than 26-27 on the hwy. Then we noticed a hissing noise when shifting, and a ping/chatter to the engine while accelerating. Then we noticed a metallic ringing when the A/C is on. The CD player was also non-functional. There were some other smaller issues as well, but Hyundai has been working to resolve them. The CD player was fixed, as with some other small things. The engine and transmission noises, poor fuel economy, and metallic ringing, were not able to be diagnosed after several attempts.
Now Hyundai is working with me to do a manufacturer Buyback/lemon claim. They are extremely polite, prompt with responses, understanding of my situation and more than willing to help me. Within hours of contacting them via email, I had an open case with its own case number and everything. Currently they are confirming that nothing can be done to fix the car, then we will move forward with the buyback. They have stayed in constant contact, and always in a timely manner. Very pleased with Hyundai overall. If you have a legitimate case, Hyundai will provide legitimate help.
Reviewed July 8, 2015
The 2012 Hyundai Sonata is pretty and stylish inside and out. I bought the Limited Trim with all the bells and whistles. Problems: The steering began to tug to one side while the car was still under bumper-to-bumper warranty. We took the car several times to the dealership and they could not see anything wrong with the vehicle. I was told this behavior was within Hyundai's specification and that it was normal for the vehicle. This is the first vehicle that I have owned that has this abnormal "normalcy". This problem has not gone away.
Vibration. I cannot tell you enough how irritated I have been with this vibration. Once you go over a certain speed (I'm not sure at the moment, but I'm not talking of highway speed - just normal in-town speed), the car begins to vibrate. I've gone to the dealership over and over and over. I am tired and angry that a brand new 2012 car will behave this way and the people at the dealership can't figure out what the seems to be the problem.
Not too long ago, my wife and I noticed that when turning the vehicle made a certain noise as if something was about to break, as if some metal was hitting another metal. The dealership said it was a steering column problem and we had to pay out of pocket to fix it since we have put over 60,000 miles on the car. The car has gone out of bumper-to-bumper warranty. The lingering problems (listed above), I have to fix out of pocket. It will take a lot, a whole lot, for me to buy a Hyundai vehicle ever again. I loved the roominess and stylishness of the Sonata, but it seems that those are about all it has. I am very disappointed in this vehicle to say the least. My 2009 Chrysler 300C never gave me these troubles.
Reviewed July 7, 2015
Since I have had the car April 2015. I had to buy front brakes and rotors 3 weeks after the purchase for inspection. The dealer told me they don't have to replace the brakes for Pa. inspection. How can they sell a car with bad brakes. Also this car has an issue with the tire pressure sensor no matter what pressure you have. And now I am getting a fuel sensor error causing the check engine light to come on. I am scare that with the sensor for the fuel may cause issues with the fuel gauge and not knowing the amount of fuel you have such as reading 1/2 fuel and being empty. This needs to be addressed via Hyundai to repair this asap.
Reviewed July 6, 2015
I lost my car via accident since June 3rd 2015. My insurance company has been conversing with Hyundai since June 9, 2015 to obtain a letter of guarantee. Up to today we had a three-way conference call with Hyundai, my insurance and myself to get on the same page. Translation between the insurance and the customer service has been the most horrible experience ever. It should not take a month and more to fix this issue of a letter. Every time you call either the information was never sent or attached to be sent to the total loss department. For this to be a top selling company now, there need to be a better way to have individuals speak directly with the total loss department to correct discrepancies and miscommunications. I am really annoyed as I need this settled.
Reviewed June 29, 2015
My father owned a 2013 Hyundai Elantra. Previously the car had shown multiple failures such as the steering unexpectedly locking or brakes making loud obnoxious sounds. A few days ago my sister and mother had gotten into a car accident. The car had went airborne and went head first and hit a curb. The car is currently totaled and my mother had multiple injuries. The airbags had not opened during the process. This is outrageous and we would seriously like to have this problem solved. Luckily no one was in critical condition, but still this should never happen.
Reviewed June 27, 2015
My car (Santa Fe) was in park in my driveway which has a very slight incline and the car was running. I got out of the car, walked around it to get groceries out and went back to the driver's side to turn the car off. I put my right leg on the seat and reached around the steering wheel to grab the keys. The car started rolling backwards. My left leg was already outside the car and I was to get out but the car door knocked me down. The front tire ran over my right knee, my right elbow and arm, and my right wrist. I went to ER and was diagnosed with severe deep tissue contusions of my right leg and left arm right arm, sprained left ankle and right wrist. I watched the tire run over me and I watched the tire pass 4" from my head as it continued to roll down the driveway making a clicking noise, then jump the curb and stop in my neighbors yard (still in park and radio was on, but car not running). I towed the car to HYUNDAI. They said there was nothing wrong.
Reviewed June 27, 2015
Not only is the initial cost of the built in navigation system a rip off, wait until you want to update the maps. Pay $35-$40K for a vehicle and then, in our case, Hyundai dealers wanted $169-$300 for a simple and inexpensive update. They take a few minutes, plug into a computer or have a disc and they have the update and then, with a straight face they want that kind of money. Next vehicle will have free updates or no navigation system. Sure won't be a Hyundai product.
Reviewed June 27, 2015
Key fob falls off a lot. Unlike other fobs the key does not fold out, it is an L-shaped key that slides right out of the fob when pressure is put on the small button which protrudes from the fob approximately 1/16 of an inch and releases the key. All other buttons are recessed. It has fallen off in my purse, in my pocket, on the floor of my car, while opening the door of my car, under my desk, off my keys as I picked them up off the seat, and I have even found it on the floor under my key hanger by the door. My husband's has fallen off in his backpack while setting the keys on his desk, in his pocket, and while opening the door.
Reviewed June 26, 2015
I have a 2009 Hyundai Sonata. It has about 140,000 miles on it and is admittedly well outside of any warranty. However, I believe this case requires an exception. About a year ago, the paint started chipping off my car. Not little scratches but fairly large spots. I contacted Hyundai who said it was outside the warranty, and I let it go. Last Saturday, during a hard rain, the paint literally fell off my car. My husband drove to Columbus that day, and when he arrived, the paint had vanished from the entire roof. Patches came off of the hood as well. And the trunk is beginning to peel. I am told this is a delamination issue related to metal paint preparation.
While I realize that the car is outside the warranty, I stand by my statement that no matter how many miles a car has on it, the paint should not come off in the rain! Hyundai refuses to even refer the case to a supervisor.. Normal wear and tear happens, and I accept that. But this is clearly a factory defect, and I think Hyundai should be responsible for fixing it. I am interested in finding others with similar experience to approach Hyundai together.
Reviewed June 26, 2015
A few years ago I bought my new Hyundai Sonata. I still drive this car every day to work, love it. Unfortunately, Hyundai has no customer service when it comes to their finance company/department. After paying off my Sonata 3/24/2015, Hyundai sent the title etc. On 4/9/2015 Hyundai took $491.51 out of my bank account! My wife called and we told them to stop, which they agreed and said it would take 30 days to cut a check back to us for the amount they owed us. Again on 5/11/2015 they took out another $491.51, so this time I called. Their (800) 523-4030 customer service number is a joke. I had to talk to a supervisor who was able to tell me the first overpayment check was in the mail and that it would take another 30 days for the second overpayment check to be cut and then mailed.
So, it's 6/25/2015 and I'm at my wit's end... I believe it's time for a lawsuit. I called yesterday 6/24/2015 and spoke with a supervisor ** who said he would call back and never did... the only status I received was that the check hadn't been cut and they can't seem to figure out why. Luckily after the second occurrence I contacted my bank and had them block Hyundai from messing things up further. I contacted Hyundai again today on my way to work, spoke with another supervisor who said she's escalated... took my cell number down and said she'd call me back... well she never did and it's 9pm.
I feel that Hyundai finance lacks customer service so bad that I'm now to the tipping point of never doing any more business with Hyundai motors in general. Luckily the $491.51 isn't my rent, but I know that nearly $500 is a lot of money to most families. I've contacted the Corporate customer service who can't do anything about it because the "Hyundai Motors Finance" is a separate company all together... now I know why.
This is the last time I'll ever finance anything without an actual bank or financial establishment, Hyundai... get your act together. I'll be suing for the interest I could have made on over 30 days of the first $491.51 and will be suing for the second $491.51 plus interest until this is settled. I hate to do it because my time is money and it's an annoyance, but it's my civic duty. I paid Hyundai interest when they loaned me money to purchase one of their cars, so they should pay me for interest when I loaned them money (unknowingly and without approval) until they pay me back in full. In conclusion, steer clear of Hyundai Motors Financing... they have no clue what they're doing and have no authority to actually service their customers properly.
Reviewed June 24, 2015
Worst vehicle ever!!! The engine seized at 90,000 miles without warning. Now at 92,000 miles the steering column is shot. My mechanic found that the steering coupling among other components were basically shredded. He replaced the column and brought it to Hyundai of Metairie to have the electronic steering reprogrammed. The Hyundai service dept. will not do it. They want to replace the column again. They say the car isn't drivable. It was driven to them.
Reviewed June 22, 2015
We have had the 2014 Elantra a year which we bought directly from Woodland Hills Hyundai dealer. It wasn't cheap, as with the extended warranty of 100,000 miles it came to $24,000. We were never told the car did not come with a spare tire. We spent the evening of father's day being towed back to the dealer and missing our plans because we got a flat tire. The response I was given as it's like this in all the cars now. I know that isn't true, because we also bought a Toyota and Nissan which have spare tires. For a company that prides itself on safety, not having a spare or informing the purchase that there is no spare, is not ok!!! The car drives fine, but this to me reflects very poor customer service.
Reviewed June 19, 2015
I wrecked my Hyundai Elantra 2010 on June 10, 2015. I was driving about 30/35 mph. I hit a parked car. My car suffered passenger damage. It separate my dash inside the car on passenger. I had my 4 children with me. None of the 6 airbags in the car deployed, when they should of. I don't feel safe in my car anymore. What can I do about this? Also I seen where my car is on the list for counterfeit airbags as well.
Reviewed June 15, 2015
Stay away from Hyundai Cars and dealers. They issued a recall about an oil leak that destroyed the alternator but would not pay to replace the alternator and then claimed my phone was disconnected so they could not reach me.
Reviewed June 13, 2015
We purchased a 2014 Hyundai I40 from the main dealership in Stratford-upon-Avon. We were contacted to notify is the vehicle of been through the workshop and was ready for collection. Within an hour I realised the clutch was faulty as it had to be pushed to the floor before you could select a gear. I returned it to the garage within an hour. The head of sales said "yes, there is a fault on the clutches." We can do a temporary fix until Hyundai release the relevant parts to rectify the fault. What beats me why sell a car, knowing it has a defective clutch. I know I can return the car and get my money back but I have been assured by Hyundai UK. The clutch will be rectified by the middle of June. According to the dealership, there are hundreds of I40s out there with defective clutches. So if you have a problem take it back and demanded it is fixed.
Reviewed June 10, 2015
I bought my 2012 Sonata GLS brand new in March of 2012 with 36 miles on it. Never a single mechanical issue with it until this past January 2015. My car randomly shut off while driving home from getting my oil changed at the dealer. After trying to figure out the problem on our own with no luck, I called the dealership the next day and they told me to call Hyundai Roadside Assistance and have the car towed into the shop so they could take a look at it and figure out what was going on.
I called roadside assistance and after going round and round with the man on the phone, they located my car and towed it to the dealership. A day or two later, I hadn't heard anything about the status of my car, so I called the service dept and asked what was going on. I was told "Oh! I was JUST about to call you!" and they informed me that my engine locked up. When I asked how that happens and was told that he had no idea how it happened because I always have my car serviced at the dealer so they have records that my cars maintenance has been kept up with. I had to ask what I was supposed to do about a vehicle while they waited for Hyundai to approve a new engine. Then he asked my age, I informed him I was 25 and then he told me they could put me in a loaner car but probably not till the next day.
They put me in a loaner car, the engine was approved and put in and they called me to come pick up my car. About a week after picking up my car, my check engine light came on. I was nervous because I was about to leave to go on a 5 hour trip. I called and they told me to come in so they could check it. I went in and the lady told me it was basically the car "registering that there had been a problem before" which didn't make a lot of sense to me, but she cleared the light and I went on my way.
Not long after that, I was on the highway and my car was jerking while I was driving. I called the dealership right away and the man told me "that is normal. It’s basically the car re-learning the new engine." I took his word for it because I don't know much about cars and that made a little sense. My check engine light came on again and I called the dealer. I was told I would be charged a $90 diagnostic fee for them to see why it was on. Not long after that, I was sitting in a pretty long line in the drive-thru of a restaurant and looked down to see my temperature warning light on and my temperature gauge was all the way to the hot side. As soon as I started driving, it quickly went down and after having it looked at, I was informed that my fan is not working which is why the car overheats when it sits idle, but is fine when driving.
I then went to Advanced Auto to have them see why my check engine light was on. The associate informed me that it was my camshaft position sensor and my crankshaft position sensor. I took my car into the dealer because it was due for an oil change. While I was there, they told me there was a recall with something to do with the computer. While I was there, I talked with a woman at the service desk and explained the whole situation to her. She told me that sensors aren't covered under my PowerTrain warranty and that even though the engine and the sensors were new they still were not covered and would be my responsibility to fix. They changed my oil and they fixed the recall and 5 days later, my car won't even start.
Today (6/9/15) I once again, called Hyundai roadside assistance and they picked up car up from my home and took it to the same dealer this morning. I received a call this afternoon from the same man I dealt with when they put the new engine in. He informed me that my starter went bad and that it is not covered under my warranty and "there is no way that could have been our fault from putting in a new engine" and they would need to put a new one in before they could check to see why the car was overheating.
He said to get the new starter in, I was looking at around $500 and he would go ahead and get that put in for me now. Didn't even bother to ask if that's what I wanted him to do which I didn't. I told him NOT to do that, and that I would be looking into other options. I have literally NEVER been more frustrated with a company in my entire life. I pay a great deal of money every month because I wanted to buy a brand new car so that I wouldn't have all these problems, yet here I am. No car and no idea what to do to get this situation taken care of when I don't have the money to pay for all these issues.
Reviewed June 9, 2015
I got a flat on my new 2015 Sonata Hybrid. Called roadside assistance and they told me I had to have it towed to the nearest Dealership. I thought it had something to do with it being a Hybrid but it turns out that the cars don't have spares, they have inflation kits. Going to the dealer is normally not a problem but it was SUNDAY!!!!!! I told the person at Roadside that but it didn't seem to faze her. The nearest dealership was my only option. So now my car is stuck there overnight and I miss a day's work because I work 35 miles away. If they brought me home I could have had it fixed. If they brought me to Pep Boys or any tire place I could have had it fixed. They need to get their heads out of their butts over there. I'll be getting AAA to avoid the expense of Free Roadside Assistance.
Reviewed June 5, 2015
Hyundai Veloster - On October 4th 2013 my son was driving in Irvine, CA on Barranca and smelt gas. Passersby started to yell at him to get out of the car as it was on fire! The car caught fire and was a total loss. We are still waiting for Hyundai to pay on settlement they agreed to. 5 months has gone by since they completed their investigation and I am having to make payments in the meantime. Good luck getting them back! I’ve never received such a run around in my life. They go through account reps like water so can’t retain staff apparently. To add insult to injury they sent me a threatening letter stating I had to pay the loan off as the place the car had been towed to had put a line on the car for storage fees!! It’s totaled people!! #shameonhyundai
Reviewed June 5, 2015
Problem with 2008 Sante Fe - The fuel gauge in my vehicle has stopped registering the gasoline. I fill up vehicle and turn on engine and it registers zero fuel. Sometimes it might register 1/4 of a tank for a few minutes, then goes back to zero. The check engine light started coming on at the same time. The car was taken to Advance Auto and their register gave a number (which escapes me right now) but when we looked it up it said the fuel sensor was bad. From reading numerous complaints about the same problem, it seems the repair for this can cost anything from $300 - $700. This seems to me grossly unfair as it is obviously a defect in the equipment and should be repaired at the company's cost. Thanks for listening.
Reviewed June 3, 2015
My biggest complaint has nothing to do with the vehicle. I love the car I purchased, a 2013 Hyundai Sonata Hybrid Limited however, it turns out that Hyundai USA is downright incompetent. Be warned, that if you are considering purchasing a Hyundai try giving their customer service line a call to get a feel for what you're in for. Oh, and absolutely positively make sure you get an owner's manual!!! Just trust me, when you drive off the lot you are on your own.
Reviewed June 2, 2015
2011 Hyundai Sonata - At 96,000 the engine blew without any warning. Hyundai does not want to be 100% responsible for the warranty.
Reviewed May 22, 2015
Bought new Veloster 2012 March 2015 with 9,237 miles clutch when I was told not covered due to the 12,000/12 month warranty. I stated should be covered by Hyundai Assurance 5 year/50,000. They agreed and then later said service was misinformed and never should have agreed to it being covered. Went back to the 12,000/12 month warranty. I argued and a final decision was it was covered by the 5 year/50,000 warranty but OUTSIDE causes is the reason the clutch/flywheel/disc failed. Not Hyundai....I asked what was OUTSIDE cause.......no response from Hyundai. Once you buy the car they determine what their warranty covers and it seems to me that Hyundai always comes up the beneficiary.
Reviewed May 20, 2015
I was hit by a drunk driver doing 95 MPH, then I smashed into the concrete wall and not one airbag went off. This vehicle has front and side curtains, something should have gone off for sure! I was thrown all over the place, and I'm very lucky for sure! Airbags did not deploy when numerous ones should have!

Reviewed May 17, 2015
I have blood cancer & MS. My 2011 Hyundai Sonata motor burnt up without any lights coming on, no warning. Please pray for me. I'm on disability & need a car for treatments & Dr appt. I'm so devastated.
Reviewed May 13, 2015
My 2013 Accent has multi rust spots on roof and the right side on top of both doors. Took this issue to Hyundai last September 2014 for warranty issue but was denied by Hyundai saying this is caused by rock chips, this car was only twenty-six months old at that time. After saying this, the hood do have a few small chips which are not noticeable unless you really look for them and there is no sign of rusting. Now explain how can there be rust spots on the roof from so called rock chips when the hood has rock chips and no sign of rust.
I had never had my car on gravel roads, yet my husband's Tucson, purchased at the same time, always on gravel roads, do not have any rust spots. I personally think because I am a woman that they can make that decision, guess what, this is not the end. I have been to a body shop and was told the rust is from inside out and do have this documented as of today, May 13, 2015.
When I decided for the second time to purchase from Hyundai, I also convinced my husband to purchase one also, which he did at the same time, Hyundai Tucson. We will never ever purchase from Hyundai again. Please follow me in this and do not make any purchases from Hyundai. I will keep this going all the way if possible to get justice.
Reviewed May 8, 2015
I complained that the tail lights were repeatedly blowing. To fix the lights on one side, I was told water was leaking into the housing because the car had been hit. The sonata has never been hit. I was told the housing had melted from being burned on the other side. The Santa Fe, the clicker has never worked telling me they have to replace the horn.

Reviewed May 5, 2015
I purchased a new 2015 Hyundai Sonata Sport. After the second week, found the passenger outer door handle doesn't work properly. So I called my salesman, made the appointment to bring the car in. While having this problem, the car hobbles every morning. Dealership told me it was the tires, and there is nothing they can do about it. The tires will smooth out in an half a mile. Well this every day thing stinks! On top of it the driver’s seat creaks, and now has somehow gone away, and after waxing it for the first time I find blemishes in the paint.
Nothing you can do about it, it will just look worse if you fix it. The biggest problem is the Blue Link telecommunications in the car. It is terrible. It was so poor. I was calling Blue Link every day with issues like, why won't the car start with the phone, why won't it unlock the doors, and the maps they use are google, which are not updated often, so the car has no idea on where to take you. The whole car after one month just feels like I've owned it for years, like a used car. I will never purchase a Hyundai again. I tried it, not worth it.
Reviewed May 2, 2015
MY 2013 Hyundai was purchased brand new 7/23/13. 10/22/13 the driver side wheel well cover splash shield broke while I was on a major highway. I took the car to the dealer the same day and was told the warranty did not cover this part. I was told it had to be replaced as it kept "dirt and road dust off the engine". The dealer made it sound like this was a major part and HAD to be replaced. The cost was $162.10. 5/2/15, the same thing occurred and I did not hit anything. I feel should be covered under the warranty. In addition I do not think this is a critical part that "has to be replaced to protect the engine". The part is 86811-3Q500 Guard Assy - Fr Wheel LH.
Reviewed May 1, 2015
I feel sorry to inform that I bought Grand i10 Sportz on 6th February and just after 3000 kms and one month duration, all of a sudden while driving the car stopped. We had to give our car at the workshop which took 12 days to return our car. We were informed that some electronic box (EUC) needed to be replaced which took so long. I feel pathetic for buying a new Hyundai car. Even Maruti Alto must be better than this car. Just after 2 days of the return, today again my car stopped of a sudden. It's a torturer that I have to bother myself with a brand new car. This time I ask for replacement of the car and not the box.
Reviewed May 1, 2015
I recently sent my 2010 AWD to repair the front ends because of it being very noisy. I had the rotors change and brake pads changed and the suspension link fixed. When I got the vehicle, it drove just perfect. It cost me over $500.00 to fix the front ends. No noise and felt very firm. About 2 weeks after, the noise started again like it was never fixed. My warranty just expired in March 2015. That was about the 3rd time I had to take it in for the front ends. Now what shall I do???
Reviewed April 29, 2015
Took car in - eng. light on, abs, 4 wheel light, esc light on. First off they charged me 150 to diagnose eng. light which should have been covered under warranty because light was on. Second abs, 4wd, and esc light was on due to and to have car inspected the dealer claims car won't pass inspection because of brakes and rear tires (they did same last year - when I left that dealer and went to a local Ford dealer the car passed with no problems. I couldn't take the car to the Ford dealer this year because eng. light was on). Wheel speed sensor (which they replaced last year [other side]) dropped off on Monday 4/20/15. Was called on 4/24/15 car was done picked up car on 4/25/15 cause I work 2nd shift so did not get call till midnight when I got home. Went Sat. morn to pick up car - drove car home.
While getting ready to go to work noticed oil on back window, tail gate, and rear bumper. Looked in motor compartment and noticed oil around and on motor. Checked oil - the level was up so guessed they didn't clean up oil from changing valve cover. Called dealer. Explained problem. They wanted me to bring car back. Said I couldn't because of work and never make it by the 6pm time he gave me. I told him what I thought it was he asked to check oil level. Told him I did and level was up. He said ok to drive but keep eye on oil level and to call Monday morning to make arrangements to bring car in. Did as instructed - called on Mon. morn.
Was told to try to have car towed. Tried to find tow truck - only one the dealer suggested was 200 and about 3 hours. Called dealer back. Explained to him about tow co. and explained to him that I looked under car and that there was no oil under the motor but there was oil dripping from where they put the new axle in. He told me not to drive the car in but to have it towed in. I asked him who pays the tow bill. He stated I have to. I told him it was where they fixed it why do I have to have it towed in. His statement was until they find out the problem was it was up to me to get it in. The dealer called me on 4/28/15 - stated that the leak was from the axle that for some reason that the axle would not lock in. I asked him then who pays the towing bill, he stated to bring bill in but he doubts they will pay.
Third oil leak in motor, they said was valve cover gasket was leaking again (replaced last year for same reason). Also when I dropped the car off the week before that there was a chirping noise in the front of the motor. The dealer claimed it was idler pulley and replace it now. The motor knocks real bad. The dealer said it was my fault for not having oil changed on a regular time frame, I told him that it was changed on a reg basis. He told me that the oil filter was full of sludge. I told him that "You show me one motor that at 97000 miles that doesn't have sludge in it."
He got pissed off and wouldn't talk until I asked if he was still there on the phone. He told me to bring in receipts for oil changes. I don't have all because there were times I changed oil and filter myself. He told me that I would have to pay to have the motor torn down at my cost at three hours labor and if there is any sludge in motor that I would have to pay them for the repair. Every time I take car to this dealer I always have problems and no other dealer will do the work on the car because of the warranty and the extended warranty. Sorry. Tried to be short and to the point as possible.
Reviewed April 25, 2015
My 87 year old Mother took her 2010 Hyundai Elantra to her local dealer who has always done her oil changes. She received a call from the service manager telling her the underside of her car was so severely rusted that repairs would be so expensive. He suggested she get rid of her car stating that it would be dangerous for her to drive it. Her car has 19,000 miles and is two months away from being paid off after a five year auto loan. The car had last been brought in for an oil change in December 2014. No one ever mentioned any concerns about rust only five months ago! So, apparently all of this rust happened in a period of four months! I went with her to pick the car up. We are scheduling a second opinion for this week. Something is just not right. To be continued.........
Reviewed April 24, 2015
I bought an extended warranty to 10 years/100,000 miles. Yet, anytime I have a warranty issue Hyundai refuses to honor the warranty. Radiator fails - they decline, O2 Sensor fails - they decline, Struts fail - they decline. What did I pay additional monies for to have the extended warranty?
Reviewed April 21, 2015
Fifo - first in first out… (All customer without relative to service person) LIFO here in last in first out each time service. 2013 model car Hyundai sonata tire guarantee 10000 mile but not give me. Battery warranty factory…. Help nothing. Engine isn't start 30000 mile, new battery in breakdown, car all changes in service (no factory warranty help nothing). Some time changes tire rotation but no changes tire & changes & never more.
Reviewed April 21, 2015
I have a 2012 Elantra and when I go over a crack or bump in the road, the car hops to the left or right. I have never had a car do this before and the biggest complaint I have is, Hyundai is denying any issues or problems. The two dealerships that I went to say, "It is within Hyundai specs" so they can't do anything about it. I would need to go to an alignment shop and have aftermarket shims put in. One problem is that Hyundai did not build the vehicle with four-wheel alignment adjustability or even install a camber adjustment bolt in the rear. I went through my 70,000 mile rated tires in 30,000. The back end tires are towed outward on the front side of the tire. My camber settings were 1.4 on the left and 1.7 on right. With this setting, you will go through tires and then the cupping will develop. In the winter time, park it and take a bus, it's a lot safer.
Reviewed April 16, 2015
I have a 2011 Hyundai Sonata. I'm persistent with maintenance and was relocating from Wisconsin to Nevada for work, thinking my car only has 40,000 miles so it shouldn’t have any major problems on the way there. Well, get 1000 miles away to Tulsa and the engine completely blew. I was stuck there for 9 days which caused my boyfriend and I to dwindle our savings by $1200 to cover my hotel and food cost. The repair was covered under warranty because there was absolutely no sludge in the engine when it was taken apart and turns out there were several recall parts IN THE ENGINE that needed to be replaced.
Well, we finally make it to Las Vegas and I try to file a trip interruption claim and the people at Hyundai told me what to fax to them...so I did and spent $12.00 at UPS to do so. I waited a week and get a call saying that I have to MAIL my documents to the roadside people first before Hyundai will consider the charges. Welp, did that and 2 weeks later, I call roadside and they tell me it takes SEVEN WEEKS TO REVIEW and they can’t see anything in the system until it’s finished being reviewed.
So I finally give them the 7 weeks and call in, still not in the system so I was given a fax # to send everything in. 2 weeks later, they approved 300$ because that's their max allowable and I'd need to go through Hyundai for the remainder. So... I call Hyundai since they have ALL the documents I sent previously. The girl I talked to assured me it should only take 3 days because I had my case reviewed previously and they just needed the response from roadside to approve it. So... I wait the 3 days, call back and the reviewer still hasn’t even touched my account. 2 weeks and 3 "messages to the examiner later" - still nothing. So I’m told it'll be escalated to his manager and I’ll hear back within a day. Did I? Nope.
Talked to a rep this morning who discussed my account with his lead and they both agreed it's inexcusable for the examiner to be avoiding my case all together. I will NEVER buy another Hyundai again... my parents and sister both just recently went car shopping and were both considering Hyundais until I went through this...so they just lost 2 customers. I'm at my very last straw with them. There's no reason my engine should have blown at 40,000 miles now they're just evading paying me back the money that is owed to me.
Reviewed April 14, 2015
I've tried multiple times to use the Blue Link Guidance system on my 2015 Sonata, but 95% of the time it fails to give the correct address back, or it can't even find it. It will sit there saying something like 'connecting / searching' and find nothing. Then it reverts back to 'say a destination'. My wife says give it up, it never works and before I can even get it to the 'say a destination' she has pulled it up on her cell phone with Google voice commands and Google maps. I've sent several complaints to Hyundai, and nothing. Very disappointing. Unless something changes and soon I wouldn't suggest purchasing it.
Reviewed April 10, 2015
Avoid this dealer and Hyundai as a brand as much as possible, here is why. I bought a brand new Hyundai Sonata 2015 on February 28, 2015 from World Car Hyundai North, San Antonio, TX. On March 31, 2015 the car broke in the middle of the road, engine has overheated. So I called the towing company and transport the car to the dealer for diagnose. The following day I called them to ask about the car and they told me ''we need to replace the entire engine in order to fix it''. Dealer will fix it under warranty but that is not acceptable for me, for a car that was on the road literally 1 month and has only 1000 miles. This option may make the car driveable but still impairs the value of the vehicle. I opened a case with Hyundai and BBB Auto Line, but Hyundai said no for replacement of the car or repurchase, they want to replace the engine.
I refuse to have a "used car", how dealer put it, with a replaced engine that most likely will be remanufactured new engine, even if they sustain is going to be new out of the factory. I know they can say whatever to me just to get me out of their back. If I want that I will buy a used cheap car, buy a new engine and I will have a used car with a new engine way cheaper, without a high monthly payment for the next 7 years. Car value right now dropped about 30%, with a replaced engine it will drop even more around 50% or lower, depends on mileage down the road. So I am paying for a new car with a major repair and who knows what are problems this car has. This car is a lemon but dealer or manufacturer trying to get away with it and make the customer supporting all this.
I am making monthly payments for a car that is not operational, and dealer told me the problem is out of their hands. What they are doing now, they are trying to trade the broke car for the current market value, and make me buy another one. They don't want to refund me or give me another functional new car out of the parking lot. On April 6 I went back to the dealer to ask for a phone number to call Hyundai regional office, they told they don't have it. In the same day I asked them for a copy of the service worksheet to see exactly what they did to diagnose the car, they refused to do so. I had to go around them to someone else to ask for a copy of that paper, really? So much for customer care, they just don't care. Pretty much they took the money and now they are washing their hands trying to fix a lemon car. I had to get the phone number for regional office from the internet myself and get in touch with them.
On April 9 Hyundai regional office called me with some options and I was willing to consider two of them, but I had to talk with the dealer for one of them. So I went to the dealer and find out that they fixed my car without my approval or signature, they also broke the car hood, they bent it and bent and scratch a portion of the car body. They also already ordered the hood and everything else to fix the car, again without me approving anything or them calling me and let me know what is happening with my car. Dealership manager said verbally they will keep the car there and they will work with Hyundai to give me a new one, hard to believe.
After two weeks we are more in whole with my brand new car and no good resolution for me the client. So far the repairs of the car cost a bit over 9000$ - listed as part, not as engine. Who knows how much will be with a new hood, body repair and paint. They also refuse to give me any copies of the service records, they told me I will have them when I will sign to take the car. They are doing crappy things there and Hyundai doesn't care. Now my only resort is to go to court which I will. Buying a Hyundai was the worse decision I have made. Hyundai is the worse car I have ever own.
Reviewed April 8, 2015
Hyundai Motor Finance sent us an unsolicited pre-approval. We were in the market for a new car, Hyundai vehicles had good ratings so we went to the Hyundai dealer. We should have known from the get go that something was fishy, they tried to change the rates/terms in the pre-approved letter, then the $2,500 discount magically disappeared from the final contract, they then said it did not apply to pre-approved offers, though it had been on the first contract they showed us. Our mistake - It was now 10 at night, we went ahead signed the papers and drove the car home.
They took our car over 300 miles and 6 hours away to another state and gave us less than 10 days to reclaim the car (with hundreds in extra fees for towing and storage now applied).
Every attempt to process paperwork with them was a waste of time. We spent over 12 hours on hold in a period of 3 days trying to resolve this, only to be cut off, transferred, or just plain left in limbo. One day we were on hold over 2 hours when it hit 5 PM, and we were disconnected because their office closed. We finally got one human on the phone who was 'willing' to help us and would fax paperwork for us over to the dealer. It never arrived. The finance dept at the dealership was equally baffled and attempted to help us resolve the issues but Hyundai finance wouldn't ever cooperate with the dealer's office.
Of the limited number of days we had to reclaim our car, 4 of those days were weekend days which their office was closed. So we had 6 working days to try to resolve this with an office that we could never get through to except on a very few occasions (I think we actually got a human 3 times out of about 40-50 tries). No paperwork ever arrived at the dealer, they would not accept any paperwork that the dealer had on hand (it had to be their special forms). Our car was over 300 miles away in another state.
We had the cash - but because of their convoluted procedures, and lack of help, and terrible staffing on their customer service lines - WE LOST OUR CAR!Where did our car end up? At a Hyundai dealer in Ohio that seems to have a car lot brimming with dozens of used Hyundais, less than one year old with low miles (like our car), that are for sale at almost the same price as when they were brand new, but with used car interest rates, with car loans offered by - you guessed it - Hyundai finance!
We were out our $2,000 down payment, our $4,000 trade in, + 2 payments, and now with the extra fees Hyundai STILL wants an ADDITIONAL $3,500 from us for a car we had less than 4 months. Our credit is wrecked (the repo lowered our score over 120 points instantly). In hind sight - this seems like a terrible scam where they are selling the cars twice, the second time at higher interest rates at almost the same price as brand new, and racking up impossible fees, and unwilling to work with consumers to get their cars back.
4 months with our Hyundai cost over $10,000 - not a bargain in anyone's book. Their lack of customer service, inability to reach them, the stonewalling as we tried to get the money to them to reclaim our car - they just made it absolutely impossible. And sending our car over 300 miles away - how high do they have to make the hurdles? We live in a metropolitan area with plenty of auction lots where the car could have gone to, sending it 300 miles away was overkill, designed to make it even more difficult for us. The finance manager at the local dealer was left shaking his head. Apparently 300 miles is the MAXIMUM that they are allowed by law to take the car and they took it to the max (12 miles further according to MapQuest). Shady.
Reviewed April 6, 2015
Major problems from the start. Gear shift stopped working- froze in park- covered by recall. Steering column locked and had to replace. Our expense. Electrical issues - brake lights would not turn off. Now the engine failed. Burns oil and rod knock with no warning. No oil light ever came on. Told by dealer we need a new engine - was told problem is because we did not change oil regularly. Hyundai refuses to cover because I cannot produce every oil/filter receipt (sometimes had private oil change). They said it would cost $5-7000 to replace. Had it towed home and we are trying to decide what to do. Found out online there is an investigation into class action suit for engine failure by Chimicles & Tikellis. Will NEVER buy Hyundai again and will NOT RECOMMEND.
Reviewed April 1, 2015
Do not use this car dealership to buy a used car. I bought a 2005 Mercury Mountaineer. The car was used and I realized used cars have problems, but they knowingly reset the engine codes on this car to clear bad catalytic converter codes out of the car computer (there has to be laws against this). A couple days after I had purchased the car the check engine light came on.
When I took it to a local dealership the dealer told me that with a reading that high the cars had to have been bad for quite some time. So the car was misrepresented to me during purchase. The car also had traction control light on and traction control not working, a problem with the accelerator (which could be the transmission I don't know yet) and a cracked windshield. The car also had 4 different kinds of tires on it, a couple had dry rot and didn't seem safe to me (consequently I replaced the tires first, they weren't safe).
The online listing didn't represent any of these details and neither did the dealer. I drove all the way from Dallas to Sherman to purchase the car. After spending the time to drive from Dallas to Sherman we got the sum total of about 10 words out of **. This is after he told us he would be available when we got there. Instead he worked with someone that was obviously buying a more expensive car.
Don't buy a car from liars and cheats, stay away from this dealership. This dealership clearly should get out of the used car market, most new car dealerships stand behind the used cars they choose to sell on their lots and guarantee them. This dealership however does not fall into that category. You may be ok buying a new car here but I would strongly advise you to not buy a used car from them. They shouldn't be selling them.
To top all of this off, they knew I was buying this car for a first time 17 year old female driver. Can you believe it, shame on them. I will fork out the money and fix what they should have. All I asked is they help cover the catalytic converter because they are at fault with this. I would have done the rest. But they refused so I am choosing to review them and let the consumer chose to use them or not based on my review. I hope you don't for your sake.
Reviewed March 16, 2015
Extremely pleased with my 2004 Hyundai XG350L. Years ago I would have never thought to buy a Hyundai of any type but was struck by what I saw in the XG350L. It gave me 11 years and 248,000 miles of enjoyment. Would buy another if I could afford it.
Reviewed March 13, 2015
I have a 2014 Hyundai Tucson with 1700 miles. I only drive to my clubhouse and grocery store. I have had Roadside Assistance out 4 times to jump start my battery. Finally my husband took it in and they replaced the battery (2 months ago) and this morning, Friday the 13th of course, I had to have them come out and jump start the new battery AGAIN. Also, there is a awful ticking sound under the hood. All the Roadside Assistance people say it is weird and other people just walking by say it sounds like my engine is going to blow up. HUB says it the new 2014 clean gas flow pump??? Anyone heard of this? Very unhappy with this car. I had a Bravada for 7 years and never had one single problem. I hate this car!!! Unhappy Senior Citizen.
Reviewed March 7, 2015
When the spring detaches it rubs on the tire. The spring heats up and burns through the tire in 20 seconds, then you will not be able to stare, the car crashes and you may die.
Reviewed March 6, 2015
I recently upgraded my car to 2012 (July 2012 model) the car had 35,000 miles, on clock now 40,000. After the first major service at approx 39,000 miles I found some difficulty in changing from 3rd gear up and sometimes changing down. Went to local dealer who had car for a day, stated car needed further checking. Felt gear box problems, but needed to strip down first and get permission from Hyundai to same under warranty.
However the following day I was informed there were signs of wear on clutch and flywheel also need changing due to heat damage, also that repairs not covered by warranty. When I questioned further I was told same was caused by driver and repairs would cost 900 euro plus vat. I refused and told them to put car back together. I was charged 273 euro for same. In my opinion the guarantee is a joke. I have been driving for over 38 years and never caused damage to a clutch. My husband contacted the Irish head office and found them very unhelpful and bordering on rude. My advice to anybody thinking of changing to Hyundai is think again. Stay clear and save yourself a lot of trouble. Buyer beware.

Reviewed March 5, 2015
HYUNDAI IS THE WORST WORST WORST! I HAVE BEEN TRYING TO TALK TO SOMEONE IN CORPORATE FOR OVER TWO WEEKS. Everyone in my family owns a Hyundai. My son has a 2012 Sonata that started burning oil. He brought it to Star Hyundai who "fixed" the problem but actually made things worse. He then brought the car to Plaza Auto Mall where he purchased the car and was told he needed a new engine due to what Star Hyundai did. The warranty claim was denied because they said he never had an oil change. He then produced 8 receipts showing all the oil changes he indeed did have and still they declined the warranty work. He was told that we had NO RIGHT to know why it was denied.
On Feb 16TH I spoke to a MS. ** who said she would get back to me within 48 hrs to find out why it was denied. It is now March 5th and still no call back. Today I called corporate and the"OPERATOR" would not let me tell her what the problem was. When I tried to speak she said "SHUT THE ** UP" then she hung up. I called back repeatedly and every time she hung up. I have traded in my car and will be buying a Subaru. My son unfortunately was so desperate he traded in his car at Plaza Auto Mall and leased a new Sonata - which we all regret.
Reviewed Feb. 27, 2015
My 2007 Elantra SE was just totaled this month. This car is one of the best cars we ever had. It still runs like a top but the rear end damage totaled it. This car never needed anything besides regular maintenance. It now has 230,000 + miles on it. It was very comfortable, peppy car and it will be missed! This was a great car and I will buy another one.
Reviewed Feb. 27, 2015
On Sunday the 22nd of February at 7:45 Eastern Standard time I received a phone call from legal services saying that my car needs to be picked up, and by the state of Massachusetts I had to surrender my vehicle. I am delinquent in a payment, so I figured if I cooperate and let them take my vehicle, we would be able to work things out. Today is Thursday the 26th of February and my car is still in a tow company parking lot, while these people take their sweet time on telling me whether or not I'm approved for a reinstatement.
The representatives are by far rude, and no assistance. I can't even explain myself without one of them saying "ma'am, you’re going to have to wait.” These people have no record of that man calling me on Sunday, they don’t know what happened. So, to them I basically willingly gave up my car. Hyundai was one of the only dealerships that was willing on assisting me with a car, but now I feel like maybe this was the wrong dealership to do business with.
Reviewed Feb. 26, 2015
2006 Sonata Extended Warranty has catches. All in all was very happy with this car, a 4-cylinder GL model. After 7 years sold it to a friend, who is also happy with it. Did have an extended warranty, but to fix anything on the body, the parts would have to be ordered, and the car left at the dealer all week while a rental car was used (included in the warranty). But I did not want to do this for minor issues. There was one such issue with the passenger’s power window, which did not operate smoothly. The dealer sprayed something into the door but it didn't do much good. Finally on a snowy winter day the cable snapped that controls the mechanism, so the window would no longer stay up. Ended up ordering the part on eBay and fixed it myself in my garage.
Reviewed Feb. 26, 2015
I loved my Hyundai Sonata for the first couple of years. Had a couple of minor issues, but nothing major. After that, things started to go wrong - full throttle pump had to be replaced ($1000) dollars. Last week I hit 100,000 miles on my car. Then the next day the check engine light went on. Took it to the mechanic and they said it was something with the oil pump. They cleaned it, did an oil change, light went off.
Next day, light came back on. Took it back, they replaced the part and when they took it for a test drive, the engine began seizing up. They told me it needed a new engine. Had it towed to dealership. They also said it needed a new engine. They told me that since it was over warranty, there would be no coverage. They informed me that the goodwill warranty determination would have to come from Hyundai manufacturing. Hyundai manufacturing told me it was determined by the dealership. I called the dealership again and they sent me back to Hyundai manufacturing.
Reviewed Feb. 23, 2015
Your roadside assistance is horrific.. I had a flat tire. Could not inflate with your inflate a tire. The tire was tore up because you didn't have spare. Had to call roadside. They never showed up. This was Sunday 2/22/15. I was told they could not tow me to dealership until the following day. If I would have left my car on road it would have been towed per state trooper.. Thank goodness for the kindness of the trooper in Glen Allen, VA. He took my son to merchant tire, dropped him off. His girlfriend had to stay with car and the trooper checked on her. I could not get to the car soon enough and the trooper came back and picked my son up and took him back to care.
Thank you so much trooper for your care and concern for my young son and his girlfriend stuck on the side of the road. I have also been on hold for 45 minutes waiting to get thru to Hyundai roadside, no answer yet. So much for your care and concern and this will be reported to 12 news on your side... The customer service rep was very hateful when we got thru the first time, said could not tow to dealership after hours. Bla, bla, bla. Thanks Hyundai for your help. I will be trading my car for another make and model. Goodbye.
Reviewed Feb. 22, 2015
If i could give this place negative stars I would. STAY AWAY FROM THIS PLACE.. This place is the effing worst. I get a notice of a recall on my car so I make an appointment to bring my car stating that this is for a recall ... The lady takes my info ... vin number and all tells me exactly what I need done... I have to take the day off of work to get the service done only to find out that day they don't even have the part available. You would think someone would of called me beforehand . I had reschedule. .. I take it back on my scheduled date only to be told "Oh this is an all day thing you'll have to bring it back another day".
I informed the guy as calm as I could that this is the second time I'm here for this same issue I was scheduled to come in why wouldn't they again tell me this over the phone. He asks me "can you leave it over night". I told him I was prepared to leave and have a ride home waiting... As long as I can get it back before Monday I'll be good. He said "yeah it'll be ready tomorrow. I'll call you". Never got a call back. That was Saturday. Today is Sunday I'm calling like crazy to get a status on my car only to find out they are closed today. So unprofessional. I will never deal with this place again. I'm finding out info on how to complain to corporate.
Hyundai Company Information
- Company Name:
- Hyundai
- Website:
- www.hyundaiusa.com
