Hyundai Reviews

Tires with 27,000 miles should have more tread on them. This vehicle gets serviced and tires rotated every 3,000 miles and all services have been scheduled at the dealership where we purchased the vehicle but one. The service department at the dealership is the worst we have ever had to come in contact with. You have two people telling you two different things regarding the tire tread. Alignment was good and was told we needed to contact Hankook the tire company and this was not a Hyundai problem. Hyundai is the one that contracted Hankook to put these tires on the car so I feel this is Hyundai's problem. The chrome molding around the two back passenger windows is popping off. The dealership mentioned on the service print out that both moldings were loose but is only going to replace the driver side molding. I guess the passenger side molding will be another trip to the dealership before they will replace it instead of replacing them both at the same time.

You can clearly see the passenger side molding loose too. Hyundai did everything in their power to sell us this vehicle with this wonderful 100,000 mile warranty but every time you have a problem you have to cause a scene and get angry before anyone wants to do anything. The tires is the biggest issue. This is a new vehicle and nothing is getting done about it. Is this how Hyundai treats their customers? I guess more complaints have to come forward or even deaths before Hyundai does anything about this major problem. If you are reading this just be aware of all the complaints listed and should reconsider purchasing a Hyundai. I wish we had done more research before we made our purchase.

Do your homework on vehicle being considered, obtain confirmation of financing (if needed) prior to driving on lot and NEVER accept a 1 day only deal from anyone. I would run out of that dealership, that is just an intimidation tactic. In my case she told me how much they wanted (Full Sticker Price) and I told her what I would pay. She talked to Sales Manager - I would not; didn't like his looks. No way was she told and brought me back that message. I thanked her for her time and walked back to my truck, unlocked and started it. There was a knock on my window, Yes they would accept my offer!

The only advice I can give about their Service Departments is to not do business with any that do not have a full staff of ASE certifications in the area they are working in. Record all conversations on your smart phones and maintain very good records. Last but not least, if all of your ducks are in a straight row, take them to court for damages and ask for your legal costs to be reimbursed as well. For what a good lawyer will cost them, it is sometimes cheaper to do the right thing. Never threaten them with court, do it! This Hyundai was not a bad car by any means, but my ex daughter in law's Honda Civic has over 175,000 miles and still going strong. That $2,000.00 extra for the Honda would have been a good buy in hindsight.

After all, the disposition fee is supposed to cover the dealer's expense in preparing the car for resale. What expense was there in preparation on my ex-lease car? Zero to none! I've asked Hyundai exactly that in a written letter. To date no reply. All they want is the disposition fee. All you hear from them is "it's in the contract" like a broken record. It's the last time I ever lease a car, especially from Hyundai. Stay away from them.

I spoke with a customer representative who was rude as soon as they pick up the phone. I was then transferred to a supervisor who was equally rude, and had no customer consideration, or retention! I was basically told we're not doing anything, you SIGNED the agreement, you should have understood. I was told that if I leased another Hyundai, or purchased another Hyundai that this fee is waived. However, it cannot be waived if you were a good leasing customer!

I was stupid to lease. I put 2,000 down, turned in a vehicle, and paid into a 3yr lease...even turning in the car well under 30,000 miles, when I could have put 45,000 on the car, but none of that good leasing history was considered to have a fee waived by a financing company that can easily ride off $400. It would have been good customer service to just waive that fee, it was not as if they didn't get ENOUGH money out of me during the entire lease period. Don't Lease if you can, and don't EVER lease with this company HYUNDAI FINANCE, and I would consider not even leasing/buying a HYUNDAI vehicle until they can service their customers better with regards to fees and making exceptions. RIDICULOUS, HURTFUL. Terrible company!

Hyundai recalled other year air bags like 2003 and 2006 but my 2004 is not included yet I have read many complaints of non--deploying. Do not trust air bags as a safety item and it doesn't matter what car. Use the seat belt and pray, lol. My car is a total loss but a friend wants to buy it as it has 66,000 miles on it and I am anal when it comes to doing everything the dealer wants you to do and when to do it. I will not buy another Hyundai but I do wish it would have made the recall list so if you have this problem report it to NTSD (NATIONAL TRANS SAFETY PLACE NOT SURE OF THE ACRONYM). That's all folks. Trust no one.

Anyway, I decided I need my car (single, 62 years old and have elderly parents who live at a distance). The mechanic ordered a used engine in decent condition but it was a 2002 that would fit my 2004. When they got it and started to put it in, it did not fit as my engine had a variable down timer and the 2002 did not. However, when the mechanic checked the engines that would fit my car as well as checking with the salvage yard and my VIN both found that a 2002 should fit my car. However, it does not as evidently my car -- a 2004 was fitted with a 2003 engine. So no instead of having my car finished July 4th week, it is again waiting for another engine, which is extremely difficult to find.

It's been going on a month; I have family in the area. My friends are all gone and/or working during the day while I'm at home. So, I've been taking public transportation (cabs) for errands, which of course is inconvenient and costly. I emailed Hyundai and of course, I received a canned reply saying the usual. I've had the car and overall it's done well but I'm frustrated that they would fit cars like this and then it comes back to haunt the consumer -- me. Of course, it doesn't help that Sears did a tune-up awhile back and didn't mention that there might be something wrong with the engine. The mechanic who now has my car says that it was running on only one piston -- the tune up was done a year ago.

Last year, the rep at Sears had wanted me to have my anti-freeze and steering fluid replaced and I had said not at that time. Another post I had read mentioned that he had a similar issue as a result of his anti-freeze leaking. I'm wondering if Sears did not replace the lids or valves back correctly. Anyway, I've got a major expense on my hands and am currently unemployed. But my main concern is that I cannot get out in case of an emergency. So my car is still at the mechanic's going on week 4 now. And there is no sign of finding an engine that will fit the car as it is.

When I bought the car the sales person explained the destination search service very kindly but the guy never explained about the other option which is remote access option. I think because I installed remote starter, already. The Hyundai sales person never told me that I have to pay for $198 for year. He only told me $99 a year for the blue-link which he told me only the destination service. I don't want to believe that you had a purpose to take out my money. But there is only way, I can understand the situation. When I called Hyundai dealer which is Patrick Hyundai, they told me I have to speak with the blue-link but the blue-link told me there is nothing they can do. Only they could cancel and I can get less of the money. I feel bad. You tricked me into spending my money. I am very disappointed with Hyundai.

It came down to the last payment and this payment was never auto-deducted. Unfortunately for me, I didn't realize this policy of theirs that the last payment would NOT be auto-deducted. What made this so bad is that I didn't find this out until I was 45 days late in payment and Hyundai had already reported this on my credit! I still can't get over them reporting me to the credit bureau when they could have easily communicated what they needed from me to take their last payment.

I immediately called to get clarity on why they were telling me I was late in payment with this statement I received just today when they had full ACCESS to my checking account!! They told me that they have a policy built in the contract that states first and last payments are NOT auto-deductible. OK, so somewhere in the fine print is this policy when I bought the car. Being a long time Hyundai customer that is always receiving mail from them, I find it interesting that a courtesy reminder notice with the last statement isn't enclosed for people that rely on auto-pay?

I just know that I don't deserve to have my credit dinged because of some nonsense they put in a contract I signed three years ago! I have never made a late payment on the car and common sense would tell you that I counted on THEM to take what was owed out of my account. Obviously, they do this to make a few dollars on interest and late fees. The consequences to an honest consumer with something like this are that they will have their credit report dinged and a fight on their hands to correct it.

This is no small matter. This incident is enough to not only make me committed to NEVER buying another Hyundai, but to put the word out there to others to NOT do business with them - at least when it comes to loans. HMF is the lowest of the low. The car itself, a used 2008 Elantra, has been a pretty good car to have. Still, Hyundai lost a customer because of this. BTW... their customer service are some of the rudest people I have ever dealt with too!!! No empathy, no care. I was treated like a dumb deadbeat. Never again!

Memorial day 2014 (a little over a month later), while driving I turned on the air. Within 5 minutes it started to jerk and sputter, smoke started to rise from under the hood and all my dashboard lights came on. I pulled over and called a tow. The next day I was in shock when the service manager called and said the engine had blew. I was not concerned with the cost as it was still 20,000 miles and 1 year under warranty. When I asked how this had happened, he said the car had a small leak in the radiator which caused it to overheat. I begged for answers on how this could happen. How I would have known there was a slow leak and if there was light that should have warned me and how the engine could have blown from overheating. Nothing Greg from Hyundai City said made sense to me on how I could have done anything different to prevent this. All he could say was because I had driven the car for an extended period of time, while overheating it would not be covered under the warranty and the cost would be about $3,000. There was literally minutes between realizing something was wrong and when the car died on the side of the road.

There was not a single sign before this moment that would have led me to know something was wrong. He also went on to explain because the radiator wasn't covered and this is what ultimately caused the damage, they could not possibly cover the cost. I have no words. I have sent countless customers to this dealership as well as given Hyundai 60,000 plus dollars worth of business. They know how meticulous I am about service and have all my records. The car had 80,000 miles on it and just a month earlier was told the car was in perfect condition and now it sits with a blown engine without any fault of my own. I could not have done anything more to maintain the car or meet the warranty criteria. I did file a case with Hyundai but based on what Greg has told them I received an email stating that they will not honor the warranty.

I am heartbroken and have no idea why the company I was so faithful to would treat me, let alone any customer this way. I have no words. I had no doubt that Hyundai would do the right thing but I am growing less and less faithful. I have no idea how this happened to my car and the company who can make this right refuses to. I know losing one customer is not a big deal to you but at the end of the day your integrity is all you have whether it be with one person or millions. It is all the same.

I picked up the car this morning, lights still on, everything is driving good. Got almost to my destination and the whole electrical system went haywire. The gas gauge went from half tank to empty and the odometer disappeared. The speed gauge was in side to side directions. The car started buffering. Thankfully and praying like crazy, I got to the parking area. Turned the car off. To make a long story short, I had to pay half the expense of a towing company to get me back to the dealership. All of this could have been avoided if they had listened to me and just take the car to the service area.

Next, and finally, I called Hyundai and asked if there has been a problem. I was told that there is nothing that they can do and that I should go to the dealer for a check. The woman on the phone told me there are no recalls on my 2011 Hyundai Accent. I asked her if it turned out to be this switch issue that has resulted in the massive recalls for other model years, would they reimburse me or approve me to repair this and she stated that Hyundai would not. I told the lady that this is my 4th Hyundai and I have had few issues. However, losing both brake lights at the same time for no apparent reason is suspect. I am very displeased that, in spite of the million recalls for a seemingly identical problem, they would not reimburse me or approve repairs to it if it is indeed the problem. It is a shame that a loyal customer of a product and who has spent almost $100K with a company, is not honored for the loyalty given.

It will be a shame for Hyundai if, for the price of a $10 part and service charge, they lose a customer. So, Hyundai, if you read this, tomorrow I am going to follow your advise and drive my car to the dealer. If they tell me it is the brake relay switch, I will trade my car in and never purchase another vehicle from your company if you or dealer do not do the right thing for a part that seems to be responsible!

4 hrs later, I reconnect the battery, the electrical is still all lit up but now a new issue. Something caught fire under the cup holders and melted the cup holders and guess what, I am out a car. I broke the 100k yesterday. I have 3 payments left and nothing able to do about it. After reading 900 plus comments on here and googling anything similar to this, I FOUND nothing. When I called the dealership, the first thing out of their mouths was it's out of warranty, the entire electrical will need to be replaced, and 3 are you sure it was the car running and not the fan... Will never ever own another Hyundai again.

My head bounced off of the steering wheel and then bounced back to the headrest. I suffered 3 torn ligaments in my neck, whiplash, etc. The foreign P.O.S was supposed to have 2 front, 2 side, and 2 overhead airbags and none worked. I could've been hurt a lot worse or killed that day having no protection. The seat belt tightened so bad that I had bruising for over a week across my chest and stomach from the seat belt that felt like someone took a ball bat to me. If you have a death-wish, this is the perfect car to buy!

CarMax and Hyundai passed the blame of course. CarMax said that it was the manufacturer's fault and Hyundai said that it was because I failed to slow down! I asked for a copy of the black box reading results from Hyundai's engineering analyzer at Hyundai Motor America in Fountain, Valley, CA and was told that the report was classified information that I could not see! The reading told the real story of why the non-working airbags almost killed me I'm sure, but I was not allowed to see. Total BS! I have had to pay over $2500 for a car I drove 7 days. BEWARE! Don't BUY A HYUNDAI!

05/09, car stalls and will not start. 05/10, towed to local Hyundai dealer Northshore, Vancouver. Service Manager says before the vehicle arrives that it is probably because I do not change the oil. Service manager asks me to authorize payment to diagnose problem. I ask him why I would do that as the vehicle is still under warranty. Service manager says that they cannot proceed without authorization, and tells me the bill will be bigger if the engine has failed. I provide 3/6 service records with the last completed only 1 month before engine failure. Hyundai Canada denies warranty, no relief of cost due to lack of Maintenance. I have asked for all records and inspection criteria from Hyundai Canada and they have declined to provide. "Talk to the garage." It's a great way to ensure no warranty is paid. Have Hyundai service garage charge the consumer/customer to prove that it was the consumer's/customer's fault. $228 for the diagnostic, $3500 for the engine, $1600 for the labor.

According to the incident report, it was the fuel line that had failed. Yet according to the Hyundai reps who have contacted me since towing my car to Hyundai in Temecula, they cannot determine the cause of the fire. I've done some extensive research on similar occurrences only to find out that there have been multiple unresolved fires in Hyundai Sonatas around the US. After 2 months of a "thorough investigation" on my vehicle, they sent me a letter stating they had no idea what caused the fire. So, they cannot agree that the fire was caused by the vehicle. I've found plenty others with the same issue. Can you say CLASS ACTION LAWSUIT!?

Well, this happened again recently in the beginning of April (2014). I was given the same excuse. They reversed the fee. I then made another payment (for two months). I made sure the account number, routing number, and checking number were absolutely correct (even have an email confirmation with all the information on it). This payment didn't go through again, and this time they will not reverse the fee. I repeatedly asked them for the reason why the payment did not go through. First I was told "insufficient funds." Then I was told "only last four digits were available." Then I was told the "account number was wrong." When I repeatedly asked them for what account number they were given for the returned payments, they said they didn't have it on file. So how do you know it was wrong if you can't even check it in the first place? After several emails and phone calls, and a phone call with a supervisor named John, they absolutely refused to waive the returned payment fee.

After the first payment was returned in early April, Hyundai Motor Finance should have immediately told me if something went wrong with the second payment (instead of waiting to hit me with a late fee/returned payment fee). Nothing showed on their website until AFTER they hit me with yet another fee. This is a real shame since I'm happy with Hyundai Motors of America and my local dealership. However, if the dealerships are urging people to finance with this company, they too should be held accountable for poor customer service. They are refusing to do anything further. This issue is not resolved.

To everyone reading this, avoid financing with this company. They truly do not care about their customers.

I called the sales department to talk to the person who sold us the car but he no longer works at the dealership. I was directed to the service manager and sent attachments of the repairs and he talked to his representative who said he could not reimburse us for the repairs as he did not have the means to do that. The service manager gave us customers relations to contact and a case number was given: **. I talked to Shana the second time in customer relations but she would not discuss reimbursement nor answer or compromise about anything.

I asked the cost of towing to the nearest Hyundai facility, hourly labor rate, cost of rental and cost of replacement of part as well as inconvenience on such a cold day/night but was not given any information except none of the repairs would be covered because a Hyundai dealership did not perform the repairs. I would imagine the cost of the repairs that I paid were far less than the expense written off by Hyundai, but they will not talk about any compromise or reimbursement. I guess I have to have a lawyer give me some assistance in this matter as I am disabled and on a fixed income so every penny is important to me.

After a week without my car I went in to see the salesman to see when it will be done and if they could do anything to compensate me for the inconvenience. They said they could put me in another new car (lease to own) for about 5,000 more dollars. Same payments and a buyout fee of about 12,000 dollars. I had a 6 year loan and this would be more than I signed on for 3 months ago (and about 4,500 miles ago). This is 4/12/14 and I still don't know when my car will be ready! I took it in on 4/03/14. I don't know if it will affect the car long term or not. Please let me know if there is anything I can do about it. Thank you.

Ordered part # on harness - wrong harness delivered (connectors in wrong location on harness/don't meet up with car connectors. Ordered again, same result (dealership noted - these harnesses arrive with bag torn open (not first mechanic to order it for same problem and outcome). Local Hyundai Territory Engineer (troubleshooter for large problems) asked to visit for discussions - right part #/wrong part. Solution = I've dealt with this 3x recently and in this area - order this part #. Guess what, new part is $750/double old part cost. New harness reaches into back seat area as well and causes double the labor costs >$1,000. $1K already invested in parts and labor - when faced with another $2K in harness parts & labor & literally they will provide no guarantee this will solve it short term let alone long term.

Contacted Hyundai USA for financial assistance - denied due to out of warranty + 2nd owner/not original (how convenient for them). As mentioned, 3x '06 Sonata owners in this territory RECENTLY EXPERIENCED IDENTICAL ISSUES and after getting tough with Hyundai USA, received buy-backs of their cars.

Now being a lay person, I know more about these cars than I ever wanted to mechanically and obviously more than the mechanics employed to service. Common sense tells me there's a correlation and lo and behold so do the articles when I google water pump failure and hybrid though not Sonata. Yes hybrid. All my complaints and issue are shown to be part of the electric water pump again in different automaker but hybrid. Now there's 13,000 miles on car and I'm sure this water pump was bad from the get go so what damage could it have caused to the hybrid system?

I don't care to find out going after lemon law as this is the 4th time in and now I hope to be able to prove its not me nor the elements all cars operate under. The car is bad. My car mimics the problems found for the 2012 hybrid. Wonder if the first production of 2013 may have carry over issues. So anyone experiencing problems may want to wait till you hear the buzzing of the bad electric water pump. It's an obvious annoying noise. *I ASKED THE DEALER, "REALLY, DO YOU THINK I'M BACK AGAIN BECAUSE LIFE IS BORING? IF YOU DO, YOU'RE SADLY MISTAKEN." And no, its not found on computer or diagnostic review. They told me they follow the noise. So having it checked. I don't know how you could do this without paying on your own to replace. Just keep bring it back so you tally those request. Hopefully you meet lemon law outline. My $25,000 headache is a full time job tracking tach pictures at fill up and keep records... Good luck

This March 4th, I brought my car in for an oil change and for the Auto Butler service that I had paid extra for (total car clean). When my car was ready, I noticed that the lights were on, so I when I attempted to turn them off, they were already off. So after a few tries, the master technician gave it a try also only to be stumped. He did NOT know WHY the lights were not turning off.

Keep in mind that this car has just been serviced and everything was OK. So, he took it back in the shop & said he'd have to call a Tech at Headquarters somewhere for advice. After having been there from 9 am and now it was 2:30, I just could no longer hang around that dealership so I asked for a rental. The next day, I got a call that they had found the source. It was a faulty FUSE BOX. That's like the main electric box outside our homes.

When does THAT break down? I asked what caused it many times and they have no answer. They don't know. So I asked how come when I brought my car in for an oil change & car wash - everything was fine - and when it's complete, this huge event happens. They cannot (or will not) tell me how it happened or what could have caused it!!! A mystery I am not willing to live with. What if that happens again when I'm on a highway or out of state? That would drain the battery and more things could happen. So I am VERY UNHAPPY with that occurrence.

The next thing is that when I bought my car, the bluetooth paired with my IPhone fine and I was able to sync my contacts. All of a sudden, about a month ago, my contacts were no longer able to remain synced and so I am unable to use the "hands-free" calling feature for which I bought this car and I must say for the SERVICE so well advertised. Here again - there is no answer to this problem. They are aware that it is happening, mainly because they have not upgraded the bluetooth since I bought the car and their solution is: "WE'RE WORKING ON IT". In the meantime, what do I do?

I asked for some type of compensation: a new Tucson (that might have the later version)..., an upgraded car for a reasonable price.... something! But to no avail. I was told by the Gen. Manager that he would like me to drop by to see him, so he can buy me a cup of coffee!!!! CAN YOU BELIEVE THAT?? So those of you thinking of buying a HYUNDAI, think again. After I've read all of these reviews, it is really sad to see how things have turned out for this company that used to be #1 in service. Now they really don't care! And neither should we!

At April, I still hear noise and little bit loud. I call them again. They let me left the car with them several days. They wrote it down as they can't find any problem and adjust timing belt little. They sold me about annual State Inspection package this time. After that, I changed Spark Plug and Engine Oil with top line product myself in the same year. I always use Hyundai Genuine Oil and Air Filters once day one and do this maintenance job myself when I purchased the car as brand new one. I tolerant this problem several months and called them again. They still tell me the same answer. I was so busy for my job and life. I can't always let them keep my car for several days to find nothing.

On 04/08/2013 at 88,055 miles, I hear a belt broken sound while I am driving on I-78 and engine is completely shut down. I called them ask for road assistant and was told to paid for towing or solve myself. I managed myself to get their place. They told me that I have to pay myself for the repairs. After several days, they called and informed me that they found the engine was broken. They will cover for these repairs. In last year, I already talk to totally different Manager and Service Reps. They also told me that they had difficult to find replace engine. Until 05/01/2013, I was called for the job done.

I changed engine oil with Hyundai Genuine Oil Filter and 5 Gallon Castrol High Mileage 10W40 myself last summer. And I wish I can keep this car for another 5 years. However, I notice in Nov. the oil check light sometimes flashing in an barely occasion while I drive on highway ramp and stop at traffic. I'm NOT pay too much attention about this issue. I know if I call them, they will keep my car for several days and find nothing. That's about their service and skills.

Last month of 8th, I try to pull my car from heavy snow in dark evening and the car start as normal and was NOT working after several times back and forth to pull out. With several light on, I can start the car at all. I give up my efforts to drive car out in that evening. I called my job off in second morning and try to start it again. It was OK and out of from the snow. I immediately drive to LV Hyundai Service Center and notice that the engine check light is solid ON while I stop at traffic. They call me afternoon and tell me they can't find any engine oil in my car and the engine is broken again and ask me about engine oil and filter purchase receipts. I usually don't keep these small purchase receipt for my normal life. However, I can show them my a couple of old replacement Hyundai Genuine Oil Filters in my garage.

I bring two used filter and one air filter. I argue with them NO CAR should running under engine oil while my gas tank is 80% full. Your engine has a big design defect. You should repair or replace it again under your all your warranty claims and consumer protection laws. I talk to them back and forth several time already. They still refuse to do so. I don't have my car for more than one month. Please help me if you all can. Thank you very much in advance.

This is a safety issue and I do not have the money to repair what I know is a defective part. I am extremely upset that they would not consider this an exception to the warranty rules, because it was never tampered with, only checked by the mechanic at the dealership and that is the only place I get it serviced. This is not normal wear and tear or a moving part and should last the life of the vehicle. And this is a serious issue.

Elantra does not come with a spare tire. They guarantee a huge mileage and one factor is because the weight of a spare tire is reduced. They also say that in case of a flat tire, we can drive around 50 miles to the nearest dealer as these are all tubeless tires and would still run with a flat tire. Well that is exactly what I did and I drove for 3 miles and the car started wobbling and I had to stop as I had my baby inside my car. Hyundai has free roadside assistance and this is why I cancelled my roadside assistance plan with my insurance. However there is a catch here - the car gets towed to the Hyundai dealer (in this case Patrick Hyundai in Schaumburg) who then makes sure that they rip the customer off so that they do not have to bear the cost of the tow.

They told that the wheel itself had to be replaced. The rim was 'banged' up and they had to replace the wheel. If was the roadside assistance of an auto insurer, we could have towed the car to any mechanic near us and they would have fixed the wheel. But now as my car is in the Hyundai dealership, I have to replace the part. The wheel gets banged up when it goes on a pretty small pothole? What kind of a wheel is this? The tire is not damaged at all but the wheel rim is damaged. How could this happen. Either Hyundai wheels are not good quality or the dealership is trying to rip off the customer to make up for the towing expense.

I wanted to take the wheel to a different workshop to see what they would say but I badly needed the car today and I had to travel tomorrow morning. So I asked the dealer to go ahead and change the wheel. Overall I am unhappy. I am warning all my friends about this as many people fall for the 10 year warranty and free roadside assistance and 8.95 oil change.

The Correction comment states - Replaced 4WD Coupling Assy - listed at $549.50. It was all covered under warranty so I did not have to pay for anything.

Original Review: March 9, 2014

My 2010 3.5L V6 GLS Santa Fe is just over 3 years. Got it in Fall 2010. It has 75 kms on it and I've not had the tranny issues in between gears. But of late, when accelerating from a stop at low speeds, sometimes I feel the tranny skip instead of continuous smooth acceleration. I've started noticing this in the cold winter over the past one month, but can happen after cold start or even after haven driven over a couple of hours - so it's not reproducible reliably.

But I've also noticed that if I turn the steering fully to the left when the vehicle is stopped and press gas slowly, I can reproduce the tranny skip maybe once in 10 times or so. I'll be taking my SF to the dealer tomorrow. I hope I don't get the 'cannot reproduce come back later' response - esp since it's getting close to the 5 year warranty. I was hoping this SUV to last 15 years. I'm not sure now.

After few attempts and being on hold for long period of time, the recovery department was not willing to consider the circumstances and make an adjustment or to handle us as valued customers. Rather, they made disingenuous comments like we do not make any exceptions and no one ever receive credit for this fee was an answer I received from one of the customer service representatives. The recovery department did not show any sign of sympathy or understanding and furthermore, did not show signs of any of willingness to negotiate or to hear us out to consider the situation.

I have leased 2 other cars from Infinity and we had same issue with dispossession fee. After presenting the issue with our points to the finance department they have reduced it down by more than 50%. This is an example of companies who are willing to help their customers and promote them to stay loyal to their brand willingness to compromise. And here are the points of my argument:

5. Customer satisfaction.

I believe it's fair to consider waiving or at least substantially reduce the fee for the compelling reasons mentioned above. Unfortunately the recovery department failed to acknowledge and handle the issue in a business manner. Thus, I am writing this letter to try and correct a problem before it changes our mind on Hyundai as car we purchase.

Was having occasional hesitation issues that took over 2 years to find. Started after an ECU was replaced due to a check engine light came on and diagnosed as a short to the ECU. Was running perfectly prior to ECU replacement. Dealer called to bring in cause new ECU was in. I said vehicle runs perfectly. But upon their insisting I brought it in & the new ECU put in..

It then started having check engine lights-lots of 02 errors...of course 02 sensors got replaced...they knew it had to be something else causing the 02 codes & occasional hesitation issues... Cats replaced-they broke, purge valve, manifold gasket, mass air flow sensor, lots of parts being replace trying to figure out the hesitation. It died on me a couple of times, no check engine light & started up and ran fine after the initial stalling.

Finally the ECU ("wrong ecu-well not wrong but not the most current"), was replaced again & it ran fine for 3 months, then jerked and bucked...turned out to be fuel sender unit...Was replaced free of charge even though vehicle was over 5 years old...They thought it probably accounted for some of the hesitation issues besides the 'wrong' ECU. Ran great for 7 weeks then hesitated again 3 times...Dealer had it for 4 days before the tech who commuted in it finally got to feel the hesitation.

Finally, one of the techs got to feel the hesitation. They did not realize how severe the hesitation was, thinking it was probably just a split second the tranny would delay before shifting. No...real bad hesitation...not safe! Bad ignition coil replaced, but some fuel reading numbers not perfect. Turns out it was just a minor leak in the flex pipe, it caused many 02 errors.

They kept the vehicle for almost a month with the field service tech out a few times to try & diagnose why the fuel trim numbers were not perfect. They did not want to return the vehicle until all numbers were perfect. Finally, the leak in the flex pipe was found...so fixed. Kept a bit longer to test drive. Was glad Hyundai put me in a rental & took time to figure out what was wrong. They covered everything past the 5 years since it was not just right. Hyundai stood behind their product. One more time back & they probably would call it quits & do a buy back.

Well hopefully the vehicle will run great for the new owner. It was getting close to having spark plugs & timing belt replaced & in need of new tires, so I traded it in for another South Korean vehicle. I think all the problems were due to the 1st ECU that was put in & it caused havoc on the exhaust system. But at least Hyundai stood behind their product & covered parts past the 5 year-don't think fuel pumps, filter and ign coils are covered past 5 years.

Didn't cost me like my Ford (radiator, fuel pump, ignition, electrical body integrity, premature failure hoses (couple days after oil changes...suspicious if you ask me...) and my Saturn (ignition, electrical, blown head gasket 75K) did. Both of those had major expense problems both before & after 3 year warranty was up, and despite extended warranty (Saturn) not covered, which was one reason I bought the Hyundai. Only parts I ever paid for was new battery (it was 6 years old), windshield wipers, tires, brake pads and air/oil filters.

Dealership was excellent in handling the case as was Hyundai. I had never patronized a dealership before, but after taking it in once for a routine oil change, I kept going back, good service, never trying to sell me some service it did not need. Ethical, nice folks. Besides, having the dealer doing almost all the maintenance was never any question that the vehicle was not maintained properly. They could have easily said they had fixed the problem and was not related to the wrong/not current ecu.

I was tactful & polite and got in return a company and dealership willing and wanting to please me & get the vehicle running perfectly. I give 5 stars for reliability as it was probably human error than the vehicle itself. No other problems with vehicle and interior was much nicer than the competition I had looked at. No rattles and integrity with body and interior was great.

Two weeks ago, at 91K, the vehicle began to experience very delayed shifting from 1st/2nd and 2nd/3rd, surging in RPM before each shift so that when the shift occurred the vehicle speed increased excessively creating a "jack rabbit start." This week while driving at highway speed the transmission jolted dramatically, the speed dropped, and the RPMs rose. I figured it had gone into limp-home mode. I parked the car, verified that it was in 4th (by placing it in the manual shift position), and called the dealership. I let the vehicle sit for a couple of hours and found that it drove normally.

I took it to the dealership where they pulled codes which indicated an incorrect setting for gear ratio at 6th gear. This seemed odd to me since that's all electronically/programmatically determined, and it made me wonder if they had downloaded the most current transmission control module program when they installed the second transmission. They are now installing the third transmission under the 100K Powertrain warranty. I have not yet been notified to pick up the car.

I am very concerned for several reasons: (1) The erratic transmission behavior has me afraid to drive the car, especially at highway speeds. (2) I am very concerned that sometime in the next 35K to 55K I'm going to have to replace the transmission - and that it may fail due to not being properly programmed or installed. I have not yet heard back from Hyundai Consumer Affairs.

I have called them and faxed documents to various POC's and still I receive a letter in the mail that states "According to our records, you do not qualify for benefits under SCRA". I am a 17 year veteran who has deployed in support of multiple operations and THEY say I do not qualify because they want more money. I will be posting this everywhere I can, so that other military members do not make the same mistake I did. MILITARY SERVICEMEN/WOMEN BEWARE!!!!!

Apparently he had reviewed the voice tape of my conversation with the corporate customer service rep, and was calling to tell me that the rep did not understand the pre-certification procedure, and that Hyundai could not and would not certify my vehicle. Next I called the Hyundai dealership in Heath, OH about repairing a plastic bumper cover that had already cracked in the bitter cold we have been experiencing (in my garage). I was told very rudely that the Hyundai "Bumper-to-Bumper" warranty does not include bumpers!! I have had the car three weeks, and this is my experience with Hyundai. By the way, this is a car that was rated at 40 miles/gallon highway in 2010 which, after testing, was shown to get 32 mpg at best. NEVER DEAL WITH HYUNDAI.

So whoever reads this please do not go to Hyundai dealer in Humble TX that is in Houston off of 1960. I went to a different one, they got bought out so the car I was going to buy Humble Hyundai bought them so they're not going to be even better. Kia in Baytown was lot better when I bought our Kia Soul. We just outgrow it. I need to get a tire so I can go help a grandma. I'm like a caretaker. When the kids need a break with them not helping, it's hard to get someone else. We only have these Kia Forte, his truck is down right so we got 2014 car that can't drive due to a Nexen tire. Thanks.

Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System Lead Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $200 each time it needs to be updated. Are you crazy??? I'm done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last, Hyundai purchase.

I got out and picked up the piece about 12 inches by 8 inches. I noticed the rest of the lining under the wheel well was loose and was being held by a groove in the edge of the fender. The right front fender was separated from the bumper and I was able to push the lining back inside the groove and with the palm of my I tapped on the side where the fender and bumper connected and the two pieces stayed together. I checked and a Hyundai dealer was within 12 miles of my home, I called Hyundai road recovery back and told them I could drive the vehicle to the Hyundai dealer in McDonough, Georgia.

We drove to the dealer in McDonough and was told by maintenance that the vehicle was involved in a wreck. I questioned this and was then told that the one (1) mechanic to handle Hyundai vehicles said to take it to their body shop. The maintenance supervisor then indicated that the right front bumper had been hit and it looked like a vehicle in a parking lot had hit the right front fender. When I questioning this he said even a shopping cart in a shopping lot could have hit the bumper and separated the fender from the bumper.

We took the vehicle to the body shop and the supervisor said the vehicle was not involved in a wreck. He looked under the right front fender and said he thought the fender separated from the right front side of the bumper after the clips that hold the fender to the bumper had snapped. The fender and the bumper showed no outward scratches or dents. He said Hyundai would not consider the separation of the fender from the bumper to be under warranty. He stated the fender clips could not be repaired and the fender could not be reattached to the bumper instead the bumper would have to be replaced as well as the underside of the wheel well. The estimate would be in excess of $1,400.00.

I purchased the vehicle for its looks, warranty and its history of reliability. What else can I expect to fall apart on this vehicle? The vehicle looks like it is very cheaply made and Hyundai has cut corners in the materials used in the assembly of the vehicle. I don't feel safe in the vehicle. I made a mistake moving from Toyota to Hyundai.

1. Wheel Alignment issue -Vehicle Pull Drift in LHS, 2. Issue in Engine - Engine Check Warning remaining "On", 3. Interiors Malfunction - Front LHS window Switch in broken condition, 4.Tyre pressure issue, weak nozzle.

Apart for the delivery issues, the below additional fittings were not given to me at the time of delivery (as promised by the Sales Agent, when I booked the Vehicle). 1.Parking Sensor not installed, 2.Window visor not installed, 3.Seat Cover Different from what was promised to me at the time of sale.

Hope you can understand the reason for my frustration and feeling of insult, the car that you sold to me has issues in all departments, engine, wheels, interiors, seats, you name it and you can find a defect in it. I HATE HYUNDAI.

You can see where this is going. My grandson called me today and informed me that Hyundai had drawn another payment (for January 2014). When I called Hyundai they said that the girl I had talked to had obviously overstepped her bounds (???). I told them that if I knew they could not stop the payment draw, I would have just my the December payment and then transferred the January payment into his checking accounts. When I asked about getting the draw reversed, they said (ready for this) it would take a minimum of 15 DAYS. I told them never mind, just leave it for the February payment. I have already turned off their 'auto draw' and will now subject them to snail mail once a month. When the lease runs out no more Hyundai.

Shortly after that repair (16 days)... the driver's door would only unlock, internal BCM problems again. Go figure... no charge to repair. At 50,000 miles (Sept 2008) the Check Engine light would come on, cruise control inop., ESC and ABS light on. Cause: code c1513 brake switch failure (just read today that at some point that was a recall - had no idea - 1-9-14 so decided to share my story with others). They replaced the switch. N/C, but for some reason I noticed they did charge for 2 brake lights and labor $65. Most likely they were fine and it was the switch.

Other issues.... sure seemed like the rotors/calibers rusted really fast and we changed all 4 brakes/rotors/pads etc. every year!!! Had none of these issues with our older Ford Taurus. No engine issues with the Sonata... just electrical and constant brake replacing.

In other words, their 10-yr warranty is just a big fat lie because their claimed "defect component" contains nothing but the engine itself, which almost never gives out at its own. It is unbelievable an engine could give out at such early mileage. They also broke a federal rule and denied my claim just because I had my service done at another service shop. The entire process was full of bad customer service. My family and I were constantly hang up on that we have to rotate the calling. Representatives were rude and apathetic toward our situation. This is honestly the worst company we had to deal with out of my life!

Based on the VIN, part should be correct. Pictures and drawings are sent back and forth; meanwhile, I still don't have a car. Finally determine wrong part was put in box and shipped. Now have to wait until 7 January for the right part. Neither Mid State nor Hyundai will do anything to rectify this. I have been without a car for over a month; I simply want a loaner. If Hyundai had not messed up the part, I would have had my car back on the 3rd or 4th of December. This is not customer service on the part of Hyundai or Mid State.

Here's what happened at the test: I topped off the tank 1/4 mile from the dealer and delivered a filled-to-capacity tank. They then drove the car 40 miles and then refilled the tank with 1.089 gallons determining that my car gets 36.73 miles per gallon. Knowing that was impossible, I drove immediately to the same filling station and put an additional .615 gallons in the tank, topping it off. Obviously, their idea of topping it off and mine were very different. With the additional .615 gallons, the mileage would have been determined correctly at 23.52 which was just about what I have been getting. When I called and asked them about it, they couldn't understand my point and stood by their test.

I contacted Hyundai Consumer Affairs who spoke to the dealership and determined that there was no more they could do at that point unless I wanted pay for a test at another dealership. I was unwilling to do that if the first test had already proven to MY satisfaction that the mileage I had been getting all along was all I was going to get and another dealer, when contacted, said they would just take the mileage reading from the car's gauge to determine mpg. The gauge always shows 2-3 mpg better than what I actually get and is still nowhere need their estimated 27/37.

I knew Hyundai had been fined for overestimating mpg in the past and in fact have a program of reimbursement because so many people have complained about the misrepresentation of mpg so I actually thought that meant I could trust their estimated mpg because they would not want to be found lacking in that area again. However, that is clearly not the case. At this point I feel I have no recourse except to register my complaint and hope something can be done to my satisfaction.

I told my wife we would make it work out somehow as we both really liked the vehicle. I would just cut back on things. We drove the vehicle home and were happy. 2 months after purchasing the vehicle, we received a notice in the mail saying there was recalls on it. We called the Closest dealer to our home which was Universal Hyundai in Orlando, FL and scheduled an appointment. We arrived to this dealer just to see a bunch of people standing around doing nothing. It took nearly 15 minutes for someone to finally acknowledge us. They told us they had no records of us even being in their service log. I guess someone had dropped the ball. They said they'll squeeze us in anyways. They told us the car would not be ready for several days as they did not have the parts available. I told them that was fine, but I didn't have transportation to work, as this is my main form of transportation. They said, "Well, we have rental cars which are $40 a day." I told them I should not have to pay for something that is not my fault and the warranty should cover it.

Finally, after arguing with the Service Manager for nearly a half hour, he said they would comp the rental fee. I picked up my car several days later and they handed me a bill for nearly $300. I told them the warranty should cover all this. They reviewed it and found it to be an error on their part. Since this experience, I have visited the dealer on numerous occasions for servicing. It has always been an ongoing issue for us. We also attempted to purchase a new vehicle, at the same dealer, for my wife back in November 2012. When we arrived, we were greeted by a gentleman, don't remember his name. He was quick to get us inside for a credit application. Didn't even allow us to test drive a car and figure out what we liked. After seeing that my wife did not have perfect credit, but fair credit, he then passed us over to a younger gentleman and said he had his appointment show up. It was an older couple that appeared to be well off. The younger gentlemen walked us around the car lot like lost puppies for about 20 minutes not knowing what type of car we wanted.

My wife was looking for a smaller SUV like the Tucson and he began to show us the Elantra and the Accent. These are Hyundai's more smaller, compact vehicles. My wife quickly spoke and said to him, "Why are you showing us these cars?" He said, "Well this is within your budget and your credit." We had not even given him our budget. I told him we were looking at SUVs. That is what we told the other salesman. He said he told him to show us these cars. At this point, my wife became angry and said, "Let's get out of here. These guys don't know what they're doing." I told her to relax, let's at least get a test drive in before leaving. We test drove multiple vehicles and my wife really liked the Tucson. After this, we told him to work out some numbers. Told him we did not want to pay more than $400. He comes at us with $520 a month with $2000 down. I told him that would not work. He said, "Well, there's the door if you don't like it." I looked at my wife and I was like "wow", this is how they treat customers. We left very disappointed that day.

Finally, this year, we had gone out Christmas shopping for the day. After doing our shopping, we came back to find that our Sonata was not starting. We checked the battery, even tried to get a jump start, but still nothing. After about an hour of exhausting all my options, I saw that there was a Tire Kingdom nearby. I pushed the car all the way to the lot. After speaking to the tech, he noticed the battery cable was loose, so he tightened it up. I was praying that it may have been the problem. We tried starting the car again and still got nothing. Finally, he told me there is something wrong with the starter. He recommended me contacting Hyundai because it would be about a $600 job. I then called Hyundai roadside assistance. They sent a tow truck to pickup my car. I was a good 25 miles from home. It was later in the evening so I asked them to tow it to the dealer closest to my home, again Universal Hyundai.

I called and spoke to service department and they advised me to put the key in the afterhours drop box and fill out the form; I did. The next morning, I received a call from a service advisor and told me it would be $110 just to diagnose my car not including any repairs. My mileage was at 61k, the warranty had just ended at 60k. I asked him to help me out, but He said the warranty is pretty cut and dry, there was nothing anyone could do once you go over 60. I told him I guess I have no choice I needed the car fixed. He called me up about 2 hours later and told me it was the cable that connected the starter that was loose. I'm thinking great, maybe it will be cheap repair since it's just a cable not the starter. He quoted me a price of $340. I was so shocked to find this out. Right now is probably the worst time for something like this to happen, especially during the holidays. I had to gather up some cash and borrow money from family members just to cover this as I did not have a choice in the matter.

I need my vehicle to get to work and back. He said the car would work with just this connection, but I could replace the whole starter if I wanted to. I picked up my car and looked at the invoice to see the part was $13.82, with $280 worth of labor fees, something that probably took less than 10 minutes to fix. The service advisor also told me there was an issue also with the steering column, something the warranty did not cover either. I was like what. He said the repair with parts and labor would be around a $1300 job. The warranty does not cover this. I contacted the service manager as a last resort and got nowhere, just the runaround. The service manager kept pointing the blame at Hyundai. He advised me to contact Hyundai customer support. I quickly called Hyundai and spoke with a person by the name of Fran. I explained the story once again to her and informed her that my warranty was over by a thousand miles and she looked to see if there may have been any recalls on my vehicle for any repairs. She did not find any, just ones that had already been repaired on my vehicle.

She clearly stated without the warranty, there is nothing that can be done. I explained my frustration and told her I have had nothing but issues with this vehicle from the time I purchased it. She said, "Let me get my case manager on the line, so you could speak with them." I waited for several minutes and a person by the name John came on the line. He was very cold and monotone in the way he spoke to me. He just confirmed once again what Fran had said about the warranty and was quick to point finger back at the dealer. I told him I have already contacted the dealer and they are pointing the blame on Hyundai. I told him Somebody has to step up to the plate and get this taken care of. This was something that was going on prior to the warranty expiring. He said there was nothing he can do, but just contact the dealer on my behalf and see if they will do it as a courtesy, or good will to not lose a customer.

He said the turnaround time for this is 3 days. I told 3 days is unacceptable. He said it may not take a whole 3 days, that is the time frame. At this point, I was livid and just said that's fine. He called me the next day and said, "I can't help nor can the dealer." I told him this will be the last time I ever purchase a Hyundai. I called back again and spoke with several other people and all of them had nasty attitudes with me. I guess they must made an extensive file about me being upset. This will be my last time buying a Hyundai. I guess the parts they use on their vehicles are only designed to last up to 60k miles. After that, you're pretty much on your own. I know Suzuki doesn't make cars anymore in the US, but I drove 2 new Suzuki’s for well over 90k miles and never had a problem. Boy, I wish Suzuki was still in the US. I'd be getting rid of this car in a jiffy. I guess this was a hard lesson learned, but I will just try and finish paying it off, then trade it in.

Well, I already had it towed from point where it died to this shop, not going to have it towed again for $85 or so to nearest Hyundai dealer, who may or may not conclude that the gasket replacement is a warranty item (79,000 miles and I am original owner). Hyundai customer service is not helping. Usual corporate gibberish e-mails and saying that warranty claims must be handled through a dealer, which I agree with. My contention is that the 3.3 liter V6 engine has a ton of consumer complaints regarding this gasket leakage issue and that Hyundai should've issued a recall notice. But it's a costly repair as far as labor, so chumps like me are stuck with the bill unless a dealer wants to submit a claim.

I worked for a Hyundai tier 1 supplier in Alabama in 2005 and it was true then, keeping costs down was priority one. I am convinced Hyundai uses parts that'll last just long enough to make 60K miles, then consumers are on their own. Can't believe I traded an Accord (high mileage with no issues whatsoever) for a Sonata (our other car). Gonna get rid of the Sonata before 60K for sure. My advice, if buying a Hyundai, get an extended warranty too (I did not), but go over the fine print and see what it covers.

Next day, they called me and told me all I had is some water in my cylinder and that it wasn't covered by warranty. So when I got to the dealership, he showed me the bill what was even more as that from the repair shop to fix the gasket. They explained to me they couldn't pull a code and the code given by me to them wasn't making any sense. So I took my car to Firestone and had them look into the so-called water in my cylinder. As they they couldn't find any water anywhere. Long story short, they didn't honor the warranty at all. Now the EPS seems to be failing and Hyundai expect the code to to read in order to honor the warranty.

Well Dear Hyundai, the EPS don't stay on and you can't pull a code because no one be able to drive with the EPS out to the dealership so they can see the light is on. So again another bill on the Buyer cause Hyundai. So what I'm trying to say is buying a Hyundai is a waste of money. They also stated what I called and complained, You don't have any Oil Changes on file with the dealership. Really I never had any issues with my VW when I took it to the Dealership about anything. And they did listen to the customer's concerns and try to help and not send you out with issues that they didn't want to fix under warranty.This was my first and last Hyundai I had Purchased.

Dealership said they could not duplicate, but had huge data software upgrade for car. This was supposed to be done the first time. I told them on Monday I was not getting back into car period. Now in contact and waiting just a few more days before formal full-out legal battle begins. Hyundai has known about this life threatening safety issue for years and instead of fixing has only made it worse. Do your research before buying. I will be doing a lot more in-depth search prior any future purchase.

I10 sucks as I have checked other reviews and to my shock, I came to know that they are other people suffering because of this problem. The worst part is that it was serviced just 7 days before the break down and they had charged more than 6500. It’s really sad to know that Hyundai is not able to maintain the quality. And we are the suffers. It’s like an elephant (car) whose maintenance cost of faulty parts (no fault of the customer) is more expensive than the elephant itself (car).

2 weeks later I noticed the car had problem picking up speed while changing gear and would rev to 5-6K before kicking in. 3 days later, the engine light came on again and no oil again. This time apparently the whole engine needs to be replaced because something in it is completely broken when they took the engine apart. After taking my whole car apart for diagnostic, I was told that my clutch was also completely burned out because I was riding the clutch. This is my third standard cars. The first one lasted 11 years with almost 200 K without a new clutch. The second one was 8 years old with 160K when I traded in without ever changing clutch. They are machining my flywheel and changing only the clutch disk and wanted to charge me $500 for parts only.

First of all, I am convinced that my driving habits were not responsible for the clutch burning and second parts only should not come anywhere close to $500. I am sure that the problem was caused by the engine. I checked and learned that if there is oil on the clutch, it can cause slippage and burn my clutch. Still arguing with Hyundai warranty. I have to agree with everyone that Hyundai warranty service is not very helpful at all when you call them to address the issue.

I will close by restating that I am very happy with my Hyundai vehicle and will definitely purchase it again. I highly recommend Hyundai to others.

So I call CAA. He comes and says, "Sorry, Miss, but need to take your car to the dealership garage." I tell him, "But it is closed," so he tells me, "I guess you will have to wait till Monday." So trip to the State, motel, friends waiting, everything down the drain. So Monday comes, me being really pissed off, I call and tell them that I am very upset with what happened and the answer was, "Well, Miss we will call you and let you know what is wrong" and this could happen at any dealership - no excuse. So they call me later and said, "Your car is ready. You can come and pick it up," and I said, "Well, I don't have a ride."

He says, "Well, can't you get someone to drive you?" I replied, "Hey, this is your responsibility. You get someone to take care of it." So he got someone to pick me up. Still pissed off, tell the guy this is the first time that I buy a brand new car and have so much issues with a car. He just looked at me like I was just a number, so I leave, get in my car and see my gas gauge. It was half full of gas, so I get out of my car and now really, really pissed off and go back inside to tell them about it and again "Well, Ma'am, we did not drive your car."

So I go and see the Manager. He brings me to see the Manager of the repair shop and looked at me like I was lying. Holy ** was I mad, so I said, "I want to file a complaint," so they give me the number of Hyundai Canada. I call and tell them about what happened and yes by now, I am burning up OK. The lady at Hyundai Canada says she is sorry about what happened but "We can offer you a gift for your inconvenience." I said of course yes, thinking this might be rewarding. Holy crap, I thought I was going to hit the roof. You just cannot believe what they offered me. This is truly what they offered me, a choice between a mug, a tuque, or a water bottle. I said to myself, "Are you really that stupid to offer me such a gift after what I went through?" I just said, "Really, you can keep your gift," and hung up. True story, believe me.

This is what I think about Hyundai Gatineau, Hyundai Canada, (NOTHING GOOD). Oh yea forgot to tell you what the problem was. It was a default in the wiring from the motor to the starter. I am 59 yrs old and have bought cars before and never and I mean never had issues like this. I have seen the complaints in the reviews and could not believe how many there was and nothing is being done about this. A guy needs a lawyer to deal with his problem. This is ridiculous. Why should this guy pay for a lawyer when there are so many complaints about Hyundai? What do we need to do for something to be done? You should allow us to return the car and get our money back so we can go to another dealer to buy another car. LOOK at the reviews about Hyundai and do something about it. Now I don't feel safe in my brand New car which does not make any sense at all. YES, I AM REALLY, REALLY PISSED OFF.

Light bulbs are covered 12 months/12k miles. They are wear and tear as well, so expect to change bulbs once in a while. Maintenance items are not warrantied (tranny flush, brake flush, oil change, etc.). Use Hyundai genuine parts. Trust me. If your engine ends up having issues, and you have an aftermarket oil filter, good luck getting that engine warrantied. I buy Hyundai parts, and follow maintenance schedules exactly how they are written.

Most people here would have had a better outcome if they would have educated themselves on the vehicle. It's not hard to do. I'm a female, but I know more about cars than most males I know. Don't walk into a dealership with the wool over your eyes. Know your stuff, know the warranty, and know what you're driving. My car is only a year old, with 25k miles, but it has run 100% perfect for me the whole time. I have taken it on long road trips and it handled them with ease. My gas mileage on the highway gets up to 42 mpg!

I don't work for Hyundai anymore, so I don't benefit from saying any of this, but I do take pride in these cars. I chose to pursue the medical field again, otherwise I would be a Hyundai employee still. You also have a right to know who works on your car, so ask. My fiance is a master technician with Hyundai, and he treats every car like his own. Go ahead and meet your technician. Discuss your concerns. Trained Hyundai techs will know their stuff and know all of these cars like the back of their hand. Make sure you realize that like every car, they will age and not be perfect anymore 1 day. Can't expect a car with 150,000 miles to run like it's new. The 10 year/100k miles warranty is a great incentive to buy these cars, and not many people have to utilize it during those 10 years/100k miles. I would choose Hyundai over Toyota or Honda any day. Read and educate yourselves, people.

While we were driving home, we heard a rattling noise that wasn't there before. I called Global Hyundai in Plainfield when we got home and explained the situation. They said they would have to charge us to diagnose the car because they hadn't done the original repair. I called Hyundai Corp. and they said that wasn't right, to have Global call them, but before we had a chance, the trans went again. I had it towed to Global and they they said they fixed the problem. They wouldn't address the rattling noise unless I paid for it because they said it had nothing to do with the trans. I don't know how they knew this since they never diagnosed the problem.

We have had the car back one week and the trans went again. They said we need to upgrade the trans and that we would have to pay for it. I called Hyundai Corp. again and they said the trans computer should have been updated when they replaced the trans in Georgia and that they would call Global to tell them to fix it at no cost to us. This has been a horrible experience and I would never buy another Hyundai again or any car for that matter from Global Auto Mall in Plainfield, NJ.

Called the parts manager who said the mechanic must have just given him the wrong bulb. Asked for the old lamp so I could get a refund from a parts dealer. Was told I had not asked for the old parts. Called me back once, did not call back as he stated he would the second time. In the meantime, I put the original old lamp back in the headlight and it worked. Something is wrong with this picture. The lamps would not work when I took it in, it works now, but the lamp I brought in cannot be located to check it. I am concerned they did warranty covered work and charged me for a bulb repair. I expected an explanation and when the parts manager did not call me back, I wrote to Hyundai. The amount is minor, but I do not like how the dealership and now Hyundai handled it. Hyundai Corporate's response was not what I had expected. Hyundai's Reply Sent at 7:28 PM. Relevant portion of the form letter below:

"...Please keep in mind while the dealerships are authorized to sell, and maintain our product, we are unable to influence how the dealerships conduct business, reach diagnosis or decide to retain old parts. The best way for you to resolve your concern about the diagnosis and headlamp in question is to bring it to the General Manager's attention..."

In other words I read that as Hyundai is not responsible for the performance of their dealerships so complaining to Hyundai gets you a form letter and no action. Hyundai appears to back the dealership, not the customer. I assumed Hyundai would care as their name is on the vehicle. I was wrong. I suppose my issue is minor, but it appears to represent a corporate attitude that will not help you if you were to have a major complaint about a Hyundai dealership. Caveat emptor!

When it was my turn in the finance office, I mentioned to that man that we had just discussed the fact that I must have a spare tire and he assured me that the salesman would "take care of me." I signed up, trusting when I shouldn't have trusted. Let me state here that I told the salesman over and over again that I did not want this car unless there was a spare. Well, turns out they did not have the certificate of origination, so I had to wait several days. Because I changed my mind about using my old car as a trade in, I went back and re-did all the paperwork. Then they "delivered" the car to me - not with a full tank of gas, as promised by the salesman and the Hyundai car sticker. I asked where was the spare and the salesman had the gall to say, "What spare?" When I reminded him of our numerous conversations, he stated, "I didn't tell you that. I didn't promise you a spare." That ensued in an argument, and it didn't end well.

In fact, I was instantly sorry I had bought the car. My mistake. I should have immediately refused delivery and demanded to see the manager. We told the salesman to order me a tire, and he said it would cost over $300. Well, why didn't they offer to add one on for $300 when I was paying for the car? Again, he said to me, "If you get a flat, just sit in the car, lock the doors, and call the 800 number for Roadside Assistance." More lies.

I spoke with the manager the next day and he said they would split the cost with me 50/50. I told him I was furious about the lies I had been told, but 50/50 was the best he could do. Since I was willing to pay $300 the day prior, I told them fine. 50/50 was cheaper than I could buy it myself. Wrong again. When I got home, I started reading the owner's manual and on page 10, in fine print, it said that roadside assistance is good for 5 years for everything EXCEPT flat tires when the person was provided with an emergency puncture kit.

I had just cancelled my personal roadside assistance plan! How in the heck does Hyundai think a puncture kit is going to help if I have a flat 100 miles from home, or late at night when no garage is open? This is a safety hazard. Even worse, they are using unfair consumer trade practices. The big signs on the dealership wall saying 5 YEAR ROADSIDE ASSISTANCE sure don't have an asterisk and fine print below telling you what it doesn't cover. The salesman never once said they could not offer me a spare and jack as an option. In fact, he blatantly lied and said roadside assistance would cover me if I had a flat.

Now let me tell you something Hyundai should understand. I would prefer to have NO ROADSIDE ASSISTANCE and a spare tire than this pack of lies! They obviously didn't do any focus groups before they implemented this stupid marketing measure. They have lost me as a customer forever, and I believe a class action lawsuit is in order. As for the local dealer, they have lost my business. They sell Hyundais exclusively, so they better start praying for their business. They are going to learn that being disingenuous to customers in a small town will put them out of business more quickly than anything else.

As for me, Hyundai sucks as a company. I'd give anything to go back in time just a few days. I'd rather give my purchasing dollars to a company with ethics.

Yesterday, Sept. 30, 2013, I was driving the car when it started belching yellowish smoke. I parked it and investigated. No gauges came on. No fluid anywhere. Not overheating. I turned it off and had it towed to the dealership. It still has the drive-train warranty. Today, they told me it needs a new engine. They said the oil was really dirty and unless I can prove proper maintenance, the warranty is null. They did no further investigation after "looking at the oil" and that the exhaust is burnt out, too, and needs replaced. The cost would be from $8000 to $12,000. I still owe $14,000 on the car! The oil had been changed about 10,000 miles ago, which is too long, but not a reason for the motor to crater! No gauge lights up, only symptom is smoking exhaust. It was running fine when I parked it except for the smoke. This doesn't make sense to me.

I will not go into detail about the other small things that have broken or quit working, like the lights, under-carriage being flimsy, moon-roof sticking, the no brake lights recall, etc... I have made a claim to the company and they are "working on it." If they don't resolve this, I will report it on every social media site I can find, not to mention the hundreds of coworkers and students I have that will hear about it. Don't buy Hyundai.

When he had finished and started the car it was perfect. No noise, no leaks. I had an appointment with Twin City Hyundai on 9/12 for a recall problem. I told them what had happened and the Service rep., the service manager and a mechanic looked for almost an hour and took some parts off the front of the engine. The service rep. called me over and started explaining what was wrong with the car. He said, and they ALL agreed that the manifold was cracked and had to be replaced, the converter was no good, and needed a new front pipe, and they may find other problems after they tore it down. Travis said it would cost $1400 to $3000 if the warranty didn't cover it. Travis (the service rep.) said he had to take some pictures to see if the warranty would cover the cost.

On Monday 9/16 Travis called and said the warranty was void because it was road damage, and said it would be as much as $3,000.00 to fix it. Travis NEVER said anything about “Road Damage” on 8/20 after the 3 of them had a one hour inspection. After I got Travis’s call I took the car back to Meineke and told them what Twin City said it would cost. They were outraged and called it a scam. Meineke fixed the car perfectly by installing a new front pipe and their inspection showed NO manifold crack, and no need to replace the converter as it was working properly. The front pipe was $200.00.

I drove to Twin City Hyundai and acted like I wanted to have them fix the car. I asked Travis to take another look and make sure he was sure about his appraisal, and what the car needed to be fixed. Even though the car was fixed he still said that it could be as much as $3000 but definitely no lower than $1400. That’s when I told him the car was fixed for $200 and that I wondered how many others he had scammed. I then went up and talked to the General Manager **, and explained the fraud that they tried to pull. His comments were “what would you like me to do about it?” I said as the General Manager, I guess that was up to him, and then out of nowhere he says you are banded from brings your car here for warranty service. He tries to punish me for because I caught his people trying to scam me out of $2800.00.

I will not take the car back; am preparing to call my lawyer and will scream to the high heavens about this. I was tricked and lied to by this dealership. JUST DON'T BUY A HYUNDAI... SEEMS LOTS OF THE DEALERS ARE SLIMY!!

I really like the car, but am not the least happy that I now have a vehicle whose engine has had to be repaired, though not the real guts of the machine. Still, as what is held out as their super luxury, top-of-the-line vehicle, this is a pretty damning circumstance. Who was asleep on the production or parts supply line? Anyone else have similar engine quality issues? I have not heard back because "the parts must be ordered and then installed." Stand by. SO far, I haven't been able to judge the service response.

On top of this problem, since we bought the car new, we have had constant steering problems with the car which can't seem to be fixed, along with the alternator pulsating and the battery going dead. After contacting Hyundai Canada several times, I keep getting the run around and they will not put me in contact with someone that has some decision making power. This car is unsafe to be on the road as it self accelerates when the engine light is on.

I have called customer service three times -- they are nice, but do nothing -- sent a FedEx letter to corporate -- it was refused by their mail room -- so will now take the car to a regular mechanic who can perhaps find the problem. DO NOT BUY A HYUNDAI!!! They run great until a problem comes up and then the service is not there. We used the Danbury Dealership in CT, but have heard the one in Vero Beach, FL is just as bad.

I complained and sent letters to executives and the president and they will send you back to customer service which will give you the usual routine about company policy. There is NO means of escalation. All you can do as a customer is use social media. This company has archaic concepts of customer service. This company has a long way to go with respect to customer service after you buy the car. Warranty work is very limited. Do not expect standard repairs after you purchase. I will never buy a Hyundai Car again!!!

So I need a car because I can't pay for it and getting it fixed too. I just can't do it so I'm going to have to let it go back and I was trying not to to mess up my credit but I need a dependable car. My mom & dad are sickly and I don't know when I have to get up and go and see about them. Will you please tell me how I can get the help that I need and someone ask why Hyundai didn't buy it back. They know that it is a lemon. It was still new. It had 32000 miles when I got it so will someone please help me? Please.

I am researching information on Texas Lemon Law to see if this would qualify; my novice experience would say "YES" but I am horrified to read the other experiences on this website. I would like to think Hyundai is going to try and make this right for me, but I have my doubts. To say the least, I will never purchase another Hyundai. It is disappointing because up until now, I had enjoyed the way the car drove, handled, and how efficient the eco-boost was on fuel.

She was charged $1021.00 for the work. She asked for her old parts and had them looked at by licensed mechanics who all agreed it was a manufacturer's defect. Only half the clutch plate was worn indicating they had not been aligned properly during assembly. That is not her fault. Another Hyundai dealership said they would have honoured the warranty and in hindsight my daughter is sorry that she didn't pay the extra towing charge to take the car there. Hyundai Canada is not honouring a warranty.

A couple of months later, I wanted to go fishing and was going to pull the boat. Well the hitch mating was too small. My friend laughed at me and said "That hitch can't pull anything." It was kind of small. I went back to the dealership, told the salesman that sold me the vehicle that I needed them to change the hitch and put a 2x2 hitch like I originally requested and he told me he would get back in touch with me. Months past no contact. We forgot about trying to tow anything anywhere. It was just a cute additional thing on the back of my vehicle. (They never switched the hitch for me. I was told I waited too long, that the place that installed it would think it was used. I was never able to use it!)

Anyhow, on February 9th, we had a snowstorm. I drove my vehicle home and parked it. In the middle of the night the break lights came on and would not turn off. I was going to take it to the dealership first thing in the morning but when I awoke, my car was in flames. Luckily no one's property except mine was damaged, anyhow. I had to report it the fire to my insurance. Instead of the fire being handled by warranty through the dealership, the insurance co. started a claim (the dealership refused to look at the vehicle). My vehicle should have been replaced - covered by warranty, but unfortunately was totaled out by the insurance co.

Most of what I owed on the car was covered through the claim and I was left with a $5,000.00 bill. I requested Hyundai to absorb the debt because it was no fault of mine the vehicle caught fire. They would not. I asked Hyundai Motor Finance to absorb the balance due because of the fire and to consider my perfect credit with them. They referred me to Hyundai Consumer Affairs which did absolutely nothing. They said if it had been covered under warranty it would have just replaced my car, but since I had an insurance claim already started, there was nothing they could do...

I wound up having to buy another Hyundai because I had a balance. I was hoping to combine the balance from the previous car into the new one. That happened but not with Hyundai Motor Finance. They wanted too much per month and a higher interest rate. So I got the finance with another lender for the "new" vehicle (2 years older than the one I had with nicks in the paint, took 3 months to get the touchup paint pen from the dealership they promised me with the purchase). The dealership was eager to serve me to get me into another vehicle. They were all polite and calling me and everything, as soon as I signed the papers on the new vehicle.

All that stopped. I was never told by the dealership that the warranty money I paid which was included in the cost of purchase price of the vehicle I lost to fire was supposed to be reimbursed to me; I found that out while complaining about the financing company and the consumer affairs dept. of Hyundai from someone in recoveries. They let me know that since my account was now paid off in full, that I was due to receive the warranty money back from the 2012 vehicle.

I got in touch with the dealership. They said I needed a payoff confirmation letter from the finance agency. I brought them one in the first week of April 2013 showing that my account was paid off in full on March 3. They put the paperwork in to get my reimbursement of warranty funds. They calculated what my expected reimbursement was supposed to be and gave me a copy of the paper which was filled out by the finance manager at the dealership. It plainly stated to reimburse the customer directly (account was pd. in full), attached the payoff letter. I waited - it's now May, I call the dealership, no one returns my calls. I continue to try and call them and then have to go in person because no one would return my call.

I was told when I went in person, they had to do my paperwork over again and re-submit it to the warranty company. They had requested information to know if I still had the burned up vehicle or if I had purchased a new car from Hyundai. Neither should have been relevant to my claim for reimbursement since the car was paid off in full! My papers went to the warranty company a second time. I waited until June and called the dealership many times. Finally, I called the consumer affairs division of Hyundai again to be given the number to the warranty company. I called them, they said, "Oh, your funds were approved and the check was sent to the dealership."

I was angrier then. I asked why it was sent to the dealership and not mailed to me. They said that's how they do it. Well I went to the dealership in person again because after numerous calls, they never returned my messages. I was told on July 2nd that they would have their finance department give them the check and I could pick it up on Friday the 5th. I told them I needed my money, I have been waiting for months and was told I would be called when the check came in and the owner signed off on it. I was never called.

July 5th, I got very angry with the receptionist at the dealership because she would not get a live representative on the phone for me and kept transferring me to voice mails or to service, when I asked for specific people that sit directly in back of her station. She finally got me someone. That employee told me that the check was paid to the bank (the financing bank/Hyundai Motor Finance) on June 3rd, stated the total amount and everything! Now there is smoke coming from my ears. On top of them lying to my insurance company about the trailer hitch which caused the fire on my 2012 Tucson, they now have taken over a grand out of my pockets and I am still trying to recover from my losses.

I call the finance company and speak to the representative who admits yes, I was correct, my account was paid in full on March 3, 2013 and does not know why I have not been sent my reimbursement of funds yet. She needs to speak with her boss. They put me on hold. She told me that they were going to have the check released to me on Monday, which would have been the 7th of July. I asked them why they kept it, knowing that I didn't owe them any money. They claim it had to clear 10 days (that's unheard of with chk.21).

Anyhow, she was supposed to call me back on the 7th. She never called. On the 11th July, I called HMF Hyundai Motor Finance to see what was going on with my check. I was told by another employee that the check was sent out on the 9th. I figured I would have received it by now. Nope, still no check. I called yesterday and was told that they authorized the release of the check on the 9th of July but can't tell if it went out yet. Hum.. it's July 18th, they have 1081.25 of my money, I was never late, never missed a payment and yet they got my money in error and for some reason don't want me to have it back...

I am appalled. I left a message on their "directors" voice mail and he has not had the dignity to return my call either. I want them all exposed. Enough is enough. Oh by the way, my Certified Pre-Owned 2010 Tucson just broke down on me. The radiator cracked and I was stranded, roadside assistance (the only good thing I see about Hyundai came and towed the vehicle) and the dealership still has my truck for the 2nd full day now. I was not even given a courtesy loaner car and work far away from home. They seem not to be that concerned about that either. They are telling me you should be happy the parts are covered by the warranty. Well, it just ought to be.

I have been given such a runaround, lies on top of lies, incomplete customer service and lack of real concern about any of the issues I have been experiencing with the dealership and the financing co. and service. Do not expect any more courtesy than what you receive before you sign the line.

Due to the assurance given at the beginning of the problem by Service Manager in Advaith, I kept on going to them to fix the issues and then drive for few days and then go back again to fix the issues. Now after it was going to be one year, I raised complaint in May and then Brake was replaced to fix the issues saying that it is a service issue. However again the problem is still there. Yesterday I had Advaith Service personal visit and also see the same issues. I had driven around 10 KMS to show him the issue again and then they ask me now to bring again the Car to the Garage and then will see and fix the issue.

Since I have been wasting my precious time of Visiting the garage and keeping my car in the garage for repair and replacement, I will no longer be able to do the same. I need a permanent solution. I even tried to sell the Car 2 Lakhs Less than the Amount within 7 Months of Buying due to this problem; however no one is ready to buy the car with Brake Problem. Due to the Brake issues if any thing accidental happens, Hyundai will be responsible for this. I have to use this car as I have to travel to office with the same only. I had already had minor accidents due to disturbance and also when I tried to avoid the sound. I had spent significant amounts of time and also money for this Problem, if not given permanent solution then I would not not hesitate to claim it too. So please let me know your feed back so that I can go to further Process of getting my rights.

PS: I had call to the Customer Care today and they said I have to go to service center again and there is no solution other than that. And they also said complaint was raised them in May (after 11 Months) and so it is Service Issue. If I would have complained on the second month to this mail ID or Customer Care I think it would be better rather than going to the Distributor who always takes the ownership of the Product as to the Law. However now I am coming to you directly to have solution. Please let me know if you need scan copy of all the Receipts and Proof History of Break issues with Advaith Hyundai from the day it started. You can also refer the History of the Car. I am also posting a Registered Letter to the Corporate address.

I drove my car 45 miles out to Fairfax where I was treated like a "stupid girl" and spoken to as if I were an ignorant child. They said it would take at least 2 hours before they could look at it. I left with my ride and half way home, I received a call from the service department. They stated that the brake pads were worn evenly but needed changed, the rotors needed turned and there was absolutely nothing wrong with the calipers. It would cost around $400-$450 to fix. This completely contradicted Merchants (who have known me for the past 8 years). I am fed up with the runaround so I contacted a supervisor, Gustavo, at Hyundai Customer Service. He assured me that it sounded "suspicious" and he would call Fairfax.

On my way back to picking up my car, which I instructed them NOT TO TOUCH, Fairfax Hyundai calls me to say, “It does seem to be a caliper issue but it's just dirty and we can clean it. But you do need pads and rotors. We can fix it but it will cost you. I spent the last half hour trying to DIG the brake pad out of the rotor with a screw driver!” WHAT? A SCREW DRIVER DIGGING A BRAKE PAD OUT OF MY ROTOR? I was just told the rotors were fine, no scratches and worn evenly and now they are digging something out of them. I am beyond irate and disgusted. Going on 2 weeks now and car is still not fixed. On top of that, they are having to reimburse consumers because of the misquoted mpg.

Second time was yesterday when nothing was hit but the tire began leaking air on a trip from Arkansas to Denver. I was stranded in the middle of the night in Kansas. The nearest Hyundai dealership was 106 miles away. The cost will be again over $700 and no dealership carries the rim in stock. It must be ordered so I had to leave the car and get a rental. Total cost will be $700 for rim and tire, $89.00 for a hotel room, another $140 for a rental car one way. I'm very disappointed, especially when Hyundai just says, "Oh well, there is nothing we can do."

Also, we're having issues with the Navigation unit. We will start the car and the navigation unit and radio will be on but there is no sound. If I stop the car and start it again, it will work. I have taken it in twice for service with no resolution. Hyundai says they don't know what is wrong. A message comes across the screen saying, "Battery Discharge Warning", and Hyundai says they have no answers. Also the car hesitates when you push the pedal down to accelerate. Once again, Hyundai says there is nothing that can be done. I'm very disappointed in the car.

Beware and research before purchasing this vehicle. Hyundai also does not have mud flaps that can be purchased for the hybrid model. Snow and ice packs in wheel wells are causing dangerous driving conditions. BEWARE, BEWARE, BEWARE!!!

I sent off an email shortly after to Hyundai consumer affairs and CEO of Hyundai America. I received a response back from consumer affairs with a negative result again. You would think that Hyundai's foremost concern would be the safety for their customers, seeing as this was a safety issue, with a possibility of the airbag deploying. When I wrote to them, I told them how disheartened I was, and in return, they told me, in closing, thank you for being a part of their Hyundai family. How patronizing is that!

Mirrors froze but I fixed the controller myself with WD40. Radio died, I upgraded it. Brakes vibrated but I fixed it myself with custom rotors rather than fight the dealer. Finally, dealer went under and disappeared. A month after the warranty expired, so did my steering rack. 25,000 miles on the car in 5 years and the rack blew. My mechanic put a new one for $1,700 in and that lasted 3 months. Extensive research on the net in chat groups and I found blown racks a common problem in the model. And the replacements fail because, allegedly, they are stored outdoors in Korea and the seals dry out. I sued Hyundai in Small Claims. Did they send a lawyer? No. Did they try to settle or fix the car? No. They sent the head of the central (head office) Parts Dept. who lied under oath to the judge about my attempts to resolve the issue. I won, but got rid of the car. Trade in for a 5-year old 2005 Elantra GT with 25000 miles, new brakes, new Michelins, upgraded radio, and needing a rack? $3,000. (Paid $20,000 five years earlier). Ugh.

I tested my theory by covering the vents for 2 days while driving and the symptoms below decreased. So the vapors that are causing the problems are coming through those dash vents which make sense considering the above problems. I turned on the defroster on 5/8/13 after the car sat all night and smelled antifreeze for about 2 minutes from the dash vents. Also I did some internet research and found some common themes with the 2012 Sonata GLS: PVC collapsing and causing fumes; vapors to back up inside the cabin; antifreeze vapors coming through the dash vents. The vapors/leaks were not detected through the pressure test, they were found through a manual check.

Symptoms experienced by driver and/or passenger in vehicle are: dizziness; extreme eye irritation and burning; headache; taste buds dull out and when they return hours later, it's almost a sugary taste; nausea.

Five days later, Hyundai takes out two payments for the same amount from my checking account. When asked if they could refund, they told me I had to get a letter from the bank, show transaction history, and wait roughly 7 days until the check was cut and sent to me. They can draft accounts but not credit them. I asked if they were going to take care of my late fees. The supervisor said she needed to review the past 3 calls that I had with Hyundai over the last 2 weeks to determine. It may take a few days for someone to get back to me.

My complaint is that the customer service reps that I spoke with each time told me different information, and Hyundai does not believe the customer is always right; they believe they are right until proven otherwise, which penalizes the customer. Do not work with Hyundai Motor Finance. They have cost me fees, time, and money from missing hours at work, from having to chase down letters from the bank, only accepting faxed info, not email info and not being able to handle concerns over the phone. All complaints must be in writing.

I have now accumulated several "late fees", and I understand that. My biggest complaint is the approx. 10-12 harassing phone calls I get, sometimes on a daily basis! Customer service employees, as well as their supervisors, seem to be oblivious to what the customer is telling them. They are rude, disrespectful, and completely inattentive to customers trying to work through difficult times. I am positive that the number of consumer complaints towards Hyundai Motor Finance is already hurting Hyundai's business model. I had such a wonderful experience with the salesman and dealership I purchase my car from; it's just a shame that relationship is being destroyed by the finance division of your company. Somebody do something to correct this "awful" experience!

Does this make sense? Really?! I had the general mgr. (Mike **) at McCafferty Hyundai contact corp. yesterday, 4/26. I was told that they don't have an answer and if they find one, they will let me know. I was promised great service and the world, but have had frustration to the point of not sleeping. We purchased this car coming out of a used one so that we would not have any issues for a few years. If they are aware of this as Don ** (service mgr.) told me that Hyundai Corp. Service tech told him, why can't I get satisfaction?

I feel like I got ripped off big time. We even purchased the extended warranty. All I get now is, "I'm sorry, there is nothing we can do at this time." My intelligence is undermined by saying to consider it part of the characteristics of the car. What kind of product are they putting out there? The greatest frustration of it all is that the rentals I had every time the car was in the shop were the same cars and none had this issue, and I even told them this. I just want my car fixed or find me one that does not have this issue. My first payment is coming up and I don't know what to do. Keep making payments on a car that malfunctions? I was told that they could "probably" trade me out of the car, but that now, it's considered a used car. Is that crazy? I lose no matter what. Help me please!

I did provide all my maintenance records but it seems that is not good enough to use my 100,000 mile warranty. It took the dealership 18 days to tell me that my repair has been denied. Of course during this time, I have been renting a car since I was also told that no loaner would be provided while they tried to resolve what to do. According to them, the decision was not to repair the car was also agreed to by the Hyundai district manager. So much for the 100,000 mile warranty that they keep touting. Don't believe it. It seems they might have covered it had all the maintenance been done at the dealership. My advice is don't buy a Hyundai. They won't honor the warranty if you have a problem.

He cracked some jokes, which were personal, and I didn't like them at all. I don't know how he could speak in such a manner to his customers. Very rude, ill-mannered and a guy with attitude problem. He doesn't deserve to be a manager at all. His customer handling is so poor that I don't know how he is running this dealership. In my life, I have never met such an ill-mannered sales manager! There was another salesman in Pete's cabin, who was laughing on all this. I felt so insulted. These people are so unprofessional. Pete didn't even offer me a seat to sit. He was sitting in front of me as if he was my boss. I think a roadside vendor has better sales/customer handling skills than Pete.

When I showed my displeasure on all this, Pete tried to make the deal. How could he even think I will ever do business with him or recommend his dealership to anyone? This guy is so insensitive about his customers. I am giving this rating for poor customer handling, wrong price commitments and for the insult I faced there.

I threatened to go public to the internet and also press a possible lawsuit. My car is well within the 10-foot rule. They still refused. I’m handicapped and a senior citizen. The roadside assistance was a major reason why I purchased the car. Now, Hyundai is going back on their word. I started to call my dealer and before I could talk to him, a towing company called and said they would be at my place within 2 hours. I called the towing company and asked if Hyundai was paying for it and they said yes. Hyundai previously said they would call to get me help, but I would be charged $170.00. I don't think that any customer should put up with a company that treats its customer in the above manner.

Five weeks later, I'm still without my Genesis. Apparently, Hyundai doesn't know how to maintain a parts supply chain very well. Besides the engine problem, there are other design problems with the car: seats with very poor support that become very noticeable on a long drive; too much play in the steering wheel which at high speeds can be a bit dangerous since there can be an abrupt jerk of the wheel; and a transmission that doesn't always know when to shift. As a previous owner of Mercedes, BMW and Lexus, I will surely think twice about owning a Hyundai again.

The car broke down after having a service due to fuel waxing in the filter. The filter is meant to be covered under a 5-yr, 40,000 miles warranty. The car had only done under 19,000. After sitting in a car for three hours and losing a day's work, the dealer charged GBP77.71 for changing a spin on filter. I spoke to Hyundai UK Customer Services. They weren't interested in what I was trying to say, that some fuel filters have the facility to drain water from the filter or service schedules are too long as I have had services of filters at 12,000 miles and 24,000 miles. The Customer Service department was not prepared to listen and eventually tried to pacify me with reimbursement for the cost. Then I had issues with this department. I wrote a letter to the CEO of Hyundai UK. What a waste of a stamp. I received a reply from the Customer Service department.

Buyer, beware. If you buy new and you need backup, be prepared for crap customer service.

I have over and over explained and have provided proof of documents that included harassing statements and letters that we were not qualified and we were required to return the vehicle immediately for the entire month of December and January (totaling a number of 4 letters)! We made numerous attempts to get in contact with assigned Financial Representative who was taking care of our loan and was also instructed per letters received as the main contact person. I have copies of all logged phone calls, emails, letters and conversations that were placed regarding this issue and after all the numerous attempts to have someone help us with Hyundai's error created by Hyundai. We never received any management nor representative help ever, except one original email from Kyle ** (assigned financial rep) requesting that we provide additional income statements early in December, for Brandon **.

I emailed Kyle and requested further explanation of what was going on regarding our loan funding because we had received letters from him and the agency stating we were declined. And now, here he is requesting additional income? I never ever received a response back from him nor call back or help from management in Hyundai dealership as no one was communicating if we were approved or not. Putting us in a dark room and no communication from anyone, I had requested that HR from our current employers would reach out to Kyle to verify any income information he needed so that the loan would be funded. Shortly after that request, I was informed per Human Resources representative at my company that they provided Kyle with all requested documentation and verified our income upon request.

They also stated that they asked for several confirmation requests that verified all documents they had provided met underwriting guidelines for the loan and they never received a confirmation or response as well. In between that time, we received additional letters stating that we were still not qualified and other letters requesting the return of the vehicle immediately. After I realized that we would not get anywhere, holidays were now ruined because of this process and caused tremendous hardship to our family as we were forced to go purchase an additional vehicle after receiving declined letters and no communication Hyundai. After the purchase of the additional vehicle I was forced to buy, the 2013 Hyundai Sonata purchased was currently located in the dealership shopping center body shop after a car accident took place in between the 30-day period the car was in our possession. But is now not in our possession.

We lost money in purchasing another vehicle as we were led to believe that we did not qualify. The first statement was sent to us towards the last days of January, it was dated way after the agreed first payment of Jan 5. So I called Hyundai Finance and was told we were qualified after all! I requested to speak to a supervisor as it was explained that the loan was not funded until Jan. 5th (way past the date loan should have been funded). Management had stated that the loan had to be rebooked due to Hyundai submitting loan approval late and incorrect.

I then reached out to Hyundai Dealership and was finally contacted by Kyle and told that he and the manager were unable to do anything (which was the complete opposite of what Hyundai finance stated)! I then had stated I wanted my January payment waived per Hyundai's error and all the money I have now lost due to this error. I stated I was still willing to keep car and make payments but needed that to be corrected - it was so simple and I was tossed around by Kyle and told they could do anything. I then spoke to management from Hyundai Finance on Feb. 19 and was told by management after I had explained the situation that they were going to make arrangements to amend the loan current and I was told they were going to remove my phone numbers from their system to avoid future collection calls.

All my phone numbers were removed except for my work phone which I had told collection rep that they need to look at notes for Feb. 19 and reference. They stated that management never inputted notes. I am fed up by now. All this lying and mistreatment for no reason has now led me to anxiety and stress health issues that have now been noticed by my primary doctor and I was prescribed medical drugs in order to be able to handle the stress this has caused my family and me. I have had to come out of pocket on fees and deductibles for the repairs of 2013 Sonata due to me now being approved for loan, therefore making me responsible. I am not happy and think that there has to be an immediate solution to the inconvenience! Our lawyer's suggestion is to return as requested per written notices and void all sales transaction deal per original mailed correspondence.

I have proof of all attempts I tried and several people on my end had tried to make this process flow smoothly ... but it seems to have now gotten out of hand due to the irresponsibility and miscommunication within Hyundai company. This has now affected our credit and I am forced to take this to litigation and recover from all costs of damages and stress encountered from this entire process. I am requesting that someone step up to the plate as an associate from Hyundai, if you are reading this, to show some kind of respect for the rights of the consumer. Unfortunately, we live in a world that is so "cold-hearted" and full of effortless people who like the easier route of not "going the extra mile" for the customer, when dealing with their day to day job. But who is to forget, that customer could be you a couple of days from now; another company - another service.

How would you like to be treated? Will you be that different associate? I say all of this with the hope that someone at Hyundai hears me and my family's plea of financial hardship this all has caused us, including rent being behind- having to degrade myself by sharing my situation on comment online complaint forms and to emails of candidates that have just glanced on my case and tossed to the side. How fair is this? I am a customer that all I've asked for is a simple January payment to be adjusted due to company error and now I am forced to file litigation suit. Can I please get fair treatment and advice on who can fix all this issue for good and avoid further unnecessary actions?

Like some of you, I have owned several Hyundai's and have recommended people to purchase the vehicle. If Hyundai will not take ownership of the poor workmanship on this year/make for this issue, I will turn on a dime. Not only will I never buy a Hyundai again, I will make sure everyone I know does not either. Hyundai has come a long way since my first Elantra in 1991 and I would hate to see them fall on their faces due to new glue, new molding, bad line employee or what have you that caused this overwhelming mistake. Please, Hyundai, own up.

I then asked for the manager, which he refused to give me, but said he would give me the Hyundai customer service number. I then called them and got the same responses from the first lady. "It's in the manual." So I asked for a manager. The case manager Evon seemed to understand and said he would call the dealer and find out what was going on and call me back. I never got a call back from him and had to call them back myself, twice. Both times ended up speaking to 2 different people. Both of which also gave me the same response, "It's in the manual." I have worked in customer service for 10 years and have never seen such terrible service. If I treated my customers the way I have been treated, I would be out of a job!

The reason I purchased the car was because of the warranty! Which is how Hyundai advertises. It's ridiculous that they want records of oil changes when I have had my car for almost 6 years. How unreasonable are you guys?! I have spent countless hours calling locations I have been for oil changes. I've had to travel to Santa Ana, Sherman Oaks, Moorpark and Simi Valley in California just to visit these locations and see if it's possible to get reprints. Oh and if you do your own oil changes, you have to provide receipts of purchases of your oil. Wow! Case manager and Hyundai customer care got me nowhere. I have spent days searching and visiting shops. So ridiculous and such a waste of my time. My car has just hit 73,000 miles. Why can't you just fix it? It's still under your warranty.

I am extremely angry and dissatisfied. My family has chosen Hyundai and this was the first car I had ever purchased for myself. I work hard everyday to get by and pay my rent and my car. I need to rely on my car to get to work to make that paycheck, which is why I bought a Hyundai, because I thought I was buying a reliable car with a great warranty. Not true! I have little hope that their customer service or their lies will change. I refuse to pay $3,000 for a new engine on a 6-year-old car with 73,000 miles on it!

They told me I had sludge in my engine and the oil was never changed even though I have receipts to prove the oil was changed. The manager then said the place I got it changed from really didn't change the oil and I would have to go back to them. He then said as a result, my warranty was void and it would cost me $4,200-$8,000 to replace my engine. This was not the only problem I had with this dealership. The service manager also told me there is a recall on my car. I asked if they fixed the problem for the recall and he said, “No, unless we have the engine fixed.”

When I first bought the car, they told me about a tire warranty, which is also a waste of money! They told me how great it was, and that if anything goes wrong with any of my tires, the company that offers the insurance would come out change my tire and cover expenses. I learned firsthand that wasn’t true at all. I had a flat tire and called the insurance company. They told me I needed to take it in to a reputable tire place such as Belle Tire. I took it to Belle Tire and had to pay for a new tire. The insurance company told me they wouldn’t pay for the replacement, and I come to find out if they did, it would be as a reimbursement. I was only happy that the flat tire didn’t happen when I was driving or on the side of the road, because they wouldn’t have come out to my location immediately.

I am absolutely displeased and angered by their service! It seemed as soon as I pulled into the service department for them to look at the car, they were not trying to help - they were telling me lies and saying anything just so they wouldn't have to fix it. Not only will I never buy from Hyundai again, I will tell those who ask me about getting a Hyundai that it is not worth the trouble. Lord forbid something goes wrong, and it will with their cars, because they will not fix it.

That same day I called my salesman up, told him and brought it right to him. He claims that he didn't hear anything unusual and what I was experiencing was normal. I asked him why I didn't experience this with the demo and he didn't have an answer for me. Then they scheduled an appointment for me to bring it into service to look at it. It was there all day and they claim nothing was wrong. To make sure I wasn't losing my mind, I test drove another GLS in their lot and that was better than mine. The salesman said it drives the same as mine. I then went to their Hicksville dealership, test drove a GLS and that drove quiet and had no ticking sounds.

I went back to Huntington and the sales manager Steve ** listened to the vehicle and claims that he didn't hear anything wrong. I drove the car and the sales manager was in the passenger seat. He refused to drive it and said nothing was wrong and he can't do anything for me even after I told him that I test drove other GLS and they were fine, unlike my car. The sales manager also refused to actually drive my car and see. He said, "I am too busy. I am not test driving your car." I then went to the West Islip dealership and explained to them what's going on. A salesman there came out and listened to my car and he heard the ticking sound. He said that is not normal. Even in front of his manager he said he heard the ticking sound.

I am so beyond frustrated. Getting a new car is supposed to be enjoyable and all I want to do is cry. It's now three weeks that I have the car. Something is definitely not right. Please help me.

I corresponded in writing (30 days in advance). I'm permanently disabled & on a set salary. They said to contact them within 30 days, which I did, & heard nothing from them. I have paid $1,600.00 toward the repossession. Now they have placed a lien on my car. I replied to them in writing, no phone, & have not heard anything. I told them I could not obligate myself for a set amount because of medicine, doctor bills, medical bills, & daily living expenses in this economy. Like I said, I have heard nothing in writing from them. I am supposed to cooperate with them, while in return they have not assisted me. I signed 2 cars from them.

I've been late for work five to six times, not including the "close calls" of being late for work because my car won't start! I have been stuck outside of an establishment at two in the morning because my car won't star. I have videotaped the instances on my phone and showed it to the servicemen that I'm not making this up and their reply, "The problem never happens here when we have the car, so there's nothing we can do about it." The car steering has been an issue since I first drove it off the lot and once I made it home, I called my car salesman (who is now retired) immediately. He told me to take it to the dealership if I felt something was wrong with the steering! The dealership told me it's called "electronic steering." I pay a $420 a month car note and $193 a month in car insurance for a vehicle I don't get to use at my leisure.

Up until this point, I've always had perfect attendance at work. I love what I do and I love saving lives. I'm in the medical field and my patients don't care nor do my employers if I'm late because my car won't start. Just because I drive a Hyundai that has issues that I have repeatedly taken to the dealership doesn't mean my job will give me a slap on the wrist for tardiness. If I lose my job, how will I pay my car expenses? If I lose my job, how will I have money to take care of my family and household? It's cold and snows where I live. Is it fair for me to be stranded for hours at a time trying to start a car and videotape the car not starting in order to have proof that my car has issues?! My lease is not up until August, so am I forced to stick this out until the end of my lease?

The sad part about this is I originally wanted to purchase this car at the end of my lease. I went three months without a vehicle, while I patiently waited for this car to be created at the manufacturer. This was my first and last time purchasing a Hyundai! I have no interest in this car or any Hyundai product because of how I have been treated as a consumer. Not to mention, my coworkers, family and friends saw the agony and what I've gone through with this car without any type of compensation for my inconvenience and even they are shocked by my Hyundai experience! They all feel some kind of way about Hyundai. I had a coworker tell me, "My husband and I were considering the Genesis, but after seeing you with your issues with a car that's only 2 years old, I told my husband why bother? I'm too afraid we too will experience the same treatment."

What frustrates me the most is that I've contacted a lemon law attorney who has been in contact with Hyundai since September and I'm still nowhere! It's as if the Hyundai representative could care less about my inconvenience, my life and my job! The lawyer and I have emailed video clips of me being stranded with the car not starting, sent documentation supporting their service men not being able to fix the problem, and no Hyundai representative has said "Let's start talking about how to establish this client's needs and make her experience pleasant from this day on."

It's now January and I am in tears, frustrated and an emotional wreck because my job is on the line! No employers care that I have told them and put it in writing that I'm waiting on a lemon law attorney to help me find some peace with this vehicle. Please look over my tardiness until this has passed. At this point, I no longer want the car to purchase nor do I want to keep the car until the end of my lease. I don't even want money from it! I only want Hyundai to take this headache away from me and take it apart and service it properly before selling it to another consumer. I would hate for someone to have to experience what I have experienced as a first time Hyundai customer. I'm curious to know, how many other 2011 and current Sonata owners have had similar issues?"

On Dec. 22, 2012, it just wouldn't turn on, so I thought it was my battery. We asked for a boost but it still didn't work. I called Hyundai and stated they would get it towed in. That was on Dec. 24th. The tow company decided to give it a boost first to see if he could get it started but he also said the battery was too drained. I waited for a call from the mechanic and on Dec.26th, I was told he needed my authorization to change out the battery that it was no good. I asked if it was covered under my warranty with Hyundai or even the extended warranty I got. He stated no. So, I said replace it.

The following day, I called for my car to get picked up and he states he needed to talk to me and said my car still didn't start and I would need a new engine due to no oil in the engine. He told me that the car looked like it had never been maintained, not once ever. I told him I did, but I didn't have the receipts to prove the oil changes. So he told the Hyundai Company that he denied the coverage due to neglect on the car. And I told him I also have an extended warranty which I told him to call. He didn't. I had too.

I called a day later since he never called back to let me know anything. He stated my extended warranty wouldn't cover it either and I asked why. He stated it was because he denied the warranty due to neglect of the car. It’s funny when no lights or noises occurred without any indication that there could be something wrong, and all the extra coverage I got to avoid any problems. He states the problem could as well have been there from the previous owner and my bad luck I got stuck with it.

When I got to the dealer, they're in such demand (because of the mileage lie) I had to wait until June when the 2012s came out. Then they tacked on a $1,995 market parity adjustment and customer loyalty discount doesn't apply to the Elantra. So I paid $21,500. I feel like a sap. Every day when I go out to the driveway, I am reminded of how your company took advantage of me. When I took it in for the mileage check for the fuel debit card, I talked to the salesman about turning it in for another car. The dealer (Jenkins of Leesburg, Florida) has a Volkswagen lot next door. My daughter and I agreed to trade it in until we were told it was only worth $12,000. Wow, do I feel screwed? Will I ever buy another Hyundai? What do you think?

I went through all the Hyundai customer options, but they would not help in any way. There is nothing to keep this from happening again except being very careful when you park. I will never buy another Hyundai again because of this. Very cheap manufacturing and possibly dangerous. I hate to see this happen with our car companies. I never had this happen with any other car in the last 50 years I have been driving. Just an additional note, there is not a scratch anywhere on the bumper except underneath and nothing broke or cracked except these cheap fasteners which are attached to the bumper. Some of the other plastic parts under the bumper have to be replaced as well. Hope this helps others, and I wish I knew about it before I bought this car.

6) The remote start is flaky.

11) The interior has many creaks and rattles and the front end sounds down right awful of bumps from 0-50 kmh; clunk, clunk, thunk, etc. but they say all parts in front end are tight. The car is just under 80,000 kms. Most these sounds have been there since it was new. This car sounds like a 10-year old car with the front end clunks, interior noises at times and engine noises.

I spoke very patiently and calmly with HMC Canada but was given no reassurance. They said, “So sorry sir, your complaints have been documented.” I ask, “Are you going to consider giving me an extended or a good deal on a warranty for this trouble pit to calm my fears about keeping her past warranty?” The response was, “We don't do that sir.” I guess I should not have been surprised.

Hyundai has come a long, long way in terms of refinement etc. I've had 4 that have been pretty darn reliable. Our 99 Accent went almost 300,000. It did not burn a drop of oil; just a lot of small parts replaced but the engine was bulletproof. But as they have gotten more complicated, the longevity seems to have dipped downwards. I'll consider something else next time because just like my washer experience, they have no interest in keeping a long time customer.

The language he used was rude, forceful and disrespectful. “Forget about your research, it’s all wrong.” He wanted me to go inside so that he could show me "his" numbers. He was a lot like a bully and he tried to intimidate me. But I stood my ground and refused to follow his lead. Mind you, this was all after I explained to him that I didn’t want to buy today, only a test drive. After he saw that he could not intimidate me, he became very upset, glared at me and began his rant. "You just don't believe me. You're not even listening to me. We're done here! Calling me a liar to my face!" I thought, “Uhhhh... who called who a liar? What just happened?”

Well when he was done with his rant, he walked away. The only thing I was able to get out after that was, "That's unfortunate" as he stumped off like Rumpelstiltskin. If he had just allowed me to leave nicely, I would have returned to purchase the car I wanted. I guess he thought because I was alone and a woman, that he could bully me into doing something I didn't want to. No one deserves that type of treatment. And after reading other reviews on Yelp, it turns out no one is allowed to test drive at this location unless they plan on buying. Something needs to be done about this bully.

When I asked about the expiration date of the recall, I was told I would have to call my local dealership to find out when it expired. I couldn't understand why I would have to call the dealership when I was speaking to a "case manager" as he continually referred to himself as. I refused to call the dealership as someone from Hyundai had to tell the dealership when it expired. When I asked for a supervisor, I was told he was the case manager and his supervisor would tell me the same thing. I again asked for the supervisor and was told "he is very busy." I was then put back on hold and had my husband go ahead and call the dealership about the recall and was told the recall was expired but he couldn't tell us when either.

When the "case manager" came back to the phone, his story changed to "my car didn't fall under the recall for the control arm issue". So, I still don't know if my car was part of the recall but the recall expired or my car wasn't part of the recall even though it's the same problem that caused the recall to begin with. I didn't get anywhere with the "case manager" at the assistance center nor did I get to speak to a supervisor. I even left my name and number and was told he would return my call but I didn't hear back from him.

At this point, my car is still where it broke down and so far, Hyundai has been zero help. I really don't want to put a lot of money into a car that I no longer have faith in the company that made it.

Obviously, this is a consistent and similar problem, otherwise you wouldn't have so many thousands of people complaining. Tells us and make the solution affordable, quit lying to people Hyundai. Glad my other car is a Nissan and not another Hyundai. Hyundai = embarrassment.

The Fairfax Hyundai service manager informed me that the repair was not under warranty because the right rear caliper slide had become dirty and stuck, thus causing the service problem. This was very disturbing to me since we paid an extra $1,200 for an extended warranty that was to cover everything that went wrong with the car except the radio and tires. I took the car to Mr. Tire in Fairfax, and they refused to fix the problem because they were adamant the caliper was Hyundai's responsibility. At that point, I walked into the Fairfax Hyundai dealership and insisted to speak with the owner. Instead, a manager was available and he put me in contact with Kim **, the District Parts and Service Director. On 10-10-2012, Mr. ** told me that if I could get a Virginia State Inspection Station to report the car could not pass inspection due to a faulty caliper, he would see about repairing the car at no cost.

I scheduled the car for inspection and a repair estimate on 10-15-2012 at CC Garage in Vienna, Virginia. I could not get an earlier date because this is one of the highest rated repair facilities in Northern Virginia and a Virginia State Inspection Station. CC Garage called me the next day and informed me the slide was no longer stuck and the caliper was working fine. He indicated he could not supply the report Mr. ** sought. At that point, I was fed up with the situation and told them to replace the pads and turn the rotors at a cost of $271. The rotors can only be turned a couple of times so now I am required to continuously worry when the caliper slide will become stuck again and cause another expensive repair. Eventually, this faulty caliper problem will require replacement of drums, rotors, and calipers. We wish we had not bought a Hyundai car at this point.

I still felt Hyundai was not meeting its responsibility of honoring its warranty program. So yesterday, I started online research of similar problems Hyundai has had with brake calipers. My research indicates that this stuck caliper slide problem has existed since at least 2001, on various models of Hyundai passenger vehicles. I found complaints on your 2001, 2003, 2005, 2008, and 2010 models. Now I have a 2012 with the same exact problem. Refusing to address this faulty engineering problem has caused many a USA citizen unnecessary repair bills that should have been covered under Hyundai's warranty and then a fix of the problem instead of ignoring the problem for years. I request three things for Hyundai to do: 1) Reimburse me for the $271.00 repair; 2) Assure me in writing that any future repair costs due to caliper problems on this car will be covered under the car's warranty program; 3) Assure USA citizens that Hyundai USA will immediately address and fix this problem on their passenger vehicles. I will wait for a reply to my concerns until 11-25-2012.

I understand this but my problem isn't that the car has rock chips. Every car I've ever owned has had rock chips. My problem with Hyundai's assessment is that the so-called rock chips have rusted so quickly, spread under the paint, which is blistering and falling off along with the other spot where there is not a rock chip. I have owned at least 10 cars in my lifetime and not one of them has ever rusted like that. I paid for additional coverage when I bought this car, as well as some Paint Seal protection that the dealership said they put on all new cars. It obviously didn't work, to the tune of an extra $200. My husband's car is over 25 years old, still has the original paint, and although it has rock chips, not one of them is rusting to this day. I suspect that I am not the only Hyundai owner with this complaint. Hyundai is making it a policy not to cover any repairs under their so-called warranty. What am I supposed to expect after another two or three years and I have another warranty claim? Am I going to have this fight with Hyundai every time?

This is a simple fix and yet they are telling me that if a pebble hits my car, I should expect it to rust immediately and it's my problem. In addition, my seatbelt retractor on the passenger's side stays locked. It has been this way since I purchased the car. When taking the car to the dealership to have the rust issues assessed, I told them about the issue with the seatbelt retractor. After first telling me they could not fix it since the problem seemed to be intermittent, they finally agreed to replace it after my husband was able to easily reproduce the problem. I returned on Oct. 18 and they replaced it. After leaving the dealership, I realized that the new seatbelt retractor was also locking up. It locks when you snap it on and in order to do anything, such as reach for the radio, open the glove box, etc, you must undo the seatbelt. This occurs repeatedly so you are continuously snapping and unsnapping your seatbelt. I immediately turned the car around and took it back to Jeff Wyler. They said they would need to contact Hyundai since they already replaced it with a new seatbelt retractor and would get back with me.

Today is Oct. 25th. Once again, I am waiting for them to call me and let me know what the next step is so I can have a working passenger side seatbelt. I have never had this problem with any other auto manufacturer's warranty. I have owned two Chevy's prior to this, and Chevrolet bent over backwards to make sure my concerns were taken care of quickly and with respect. I switched to Hyundai because of their supposed unbeatable 10-year warranty, but apparently, it is meaningless since they won't honor it. I am so frustrated at this point because this terrible experience has left me hating my new car which I'm stuck with while it slowly rusts away from a couple of rock chips along with an unusable passenger's side seatbelt. I also want to add that this car is rarely driven and kept in a garage. After owning it now for one year and one month, this car has only 6200 miles. I have subsequently filed a complaint through the BBB's Autoline, which is the recommended procedure in Hyundai Owner's Manual and Warranty Booklet. Thank you.

After that I got annoyed. I said, "You're not BMW. You can have the car back because if you're not going to work with me then see ya. I am done." The dealer, all of a sudden, said he could fix it for $200. That threw me off because now suddenly you can do it for less? Shady. So then I thought about it and talked to my dad and we decided to hold off. Might I also add, I work in the automotive business and know about cars, especially my car. So I took my car to my job and had the Master Technician pull the code and reset my air bag light. The only reason I did not have my job fix it was because the part is a dealer thing. So finally on Saturday of last week, I saw the service manager come walking in. As I was ringing him up, I explained to him my problem. He said leave him a message with my VIN and he would see what he could do.

Okay, great, I thought because maybe he would look up if it was a recall. My co-worker then suggested to look it up on my own for a recall and let them know and that is exactly what I did. When I called them up, I asked for a recall to be checked on the vehicle and left a message to the guy who checks that. He called me back and said, "I really don't know where you got your information from, but there is no such thing as a recall." So I replied, "Wonderful. Now what?" The guy said, "Come in for a diagnostic and we'll take it from there." I then said, "This is the problem. You guys want 125 dollars for a code that my Master Technician gets for me for free and he pulled the B1448 code." I figured he would know what I was talking about considering he works in the service department, but no, I was wrong.

He then replied back to me saying "Well, you see at our dealership, we have machines where we get a code that actually tells us what is wrong not a numerical code." I then said, "Really? Wow. Because what came up with that code was that it was the occupant sensor and it is a defect. I am surprised you don't know that based off the code number." He replied back with, "Well, we need a diag on the car." At this point I was irritated and said, "There is a diag fee right?" He then went, "Well, not necessarily. We have a goodwill program where we try and get them to fix it, but it is difficult for us to do that." At this point I checked out of the conversation because I had enough of being treated like I'm the idiot when in actuality, I am much younger than this guy and a female, and am telling him what's wrong with the car. At this point, I called back to the dealer asking to speak to the service manager who resolved my issue by splitting the cost of the diagnostic in half with me.

I was all set to go with an appointment when I had a gut feeling something was still wrong. I went into work on a Friday morning and was almost in tears over this. My manager then went onto a website that allows us to check for recalls and found the recall. He printed the paper out and said, "They tried to take advantage of you, here's the paper." So I got mad even more. How can a retail manager of an automotive store find the recall when the actual dealer knows nothing about it? Way to go, Freehold Hyundai, I applaud you for trying to scam me. So I went to lunch and called another Hyundai dealer who told me then that there is a recall for three separate codes on the sensor that is defective in my car. The woman I spoke to explained that if the diagnostic shows one of the codes, their dealership will fix it under warranty.

So I went in to them. It turned up to be one of the codes the woman said and the dealer was amazing. They kept my car that day, gave me a loaner car, and kept me informed about everything they were doing. Hey, Freehold Hyundai, why did another dealer find the recall, when you supposedly said there wasn't any recall? I strongly suggest hiring people who know what they are doing. When I went to the other dealer to fix my car, I told them what happened and the staff all looked at me and said, "What is wrong with them? They tried to take advantage of you. Next time come to us." They made me so happy. I now have my car back, the part is fixed and I am so happy. Thanks, Freehold for making me feel stupid. You lost a customer and many more.

If I am not close enough to the vehicle to see the lights flash or hear the horn toot, I have no idea whether it can actually be started. On occasion, I have even stood beside the car and tried to start it and nothing happens. This is absolutely ridiculous. I stopped by the dealership today and asked about having it removed. I was advised that it would cost me over $300 to have this done. Hyundai Canada has echoed this. I am furious. I want this starter removed and would have a simple one touch remote starter installed. This Hyundai remote starter is an expensive waste of my hard earned money. If I had known that this inconvenient type of remote starters was what they were installing, I would not have requested it.

I found out about the high mileage when I was signing the odometer statement. I questioned it and was told that the vehicle was not driven from the originating dealership but from another W. VA dealership that traded it with the originating dealership. Even in that event, 455 miles sounded unreasonable. I found several paint chips, nicks, and scratches when I got the car home. I requested to speak with the General Sales Manager about the high mile, condition of the paint job, and an allowance of $300.00. Despite repeated attempts, he refused to talk with me. The dealership didn't want to have anything to do with this matter, but the salesperson did pay someone $32.50 to fix two of the paint chips and he paid for a rental. The dealership would have had to pay for a rental anyway, since I had to bring the vehicle back to have the Paint and Fabric Protection applied and 24 hours were needed for it to dry.

I paid the same amount for a vehicle with 455 miles that other people were paying for the same car with 2 or ten or sixty miles. I looked into the matter further and found that the car was driven from the originating dealership in W. VA to a dealership in Pennsylvania, back to a dealership in W. VA. and finally to Hyundai of Greensbug. The salesperson left that out. In addition, the mileage driven from the various dealerships fell short of 455 miles which meant someone was driving the vehicle for personal use. I have no way of knowing how the car was driven during the all important Break-In-Period. Furthermore, when I first liquid-waxed the car, I noticed another paint chip on the edge of the hood closest to the windshield. I don't know how damage was done so close to the windshield without damaging the windshield. The chip was down to the metal but covered with the paint protection dried solution.

At this point, I had only driven the car, which is garage-kept, about 100 miles. So the damage did not occur while I had it. I called the salesman and he told me I could bring the car in to have the paint chip repaired at my own expense. There is no way anyone within their right mind would pay what I paid knowing in advance that the vehicle had 455 miles on it. No wonder it did not sell at the three previous dealerships. The car had to be sold sight-unseen. I take care of my vehicles which the attached photo of my 20-year-old Honda Accord supports.