
Honda Reviews
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Honda is a Japanese auto maker that makes cars, SUVs, crossovers, minivans and trucks. Read reviews for their models:
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Reviewed Sept. 6, 2009
Did care services with the dealer and never got a reminder to rotate the tires. Service representatives suggested/pushed for other care services which are unnecessary. The dealer does not have a serving attitude but just for making money. Our original car's tires wore out at 22K mileage which is much less than the OEM's warranty. The car dealer did a flush service which seems unnecessary.
Reviewed Sept. 2, 2009
On 6/18/09, we brought my 2004 Honda CRV in to have a rust spot inside the gas tank door. It was very evident that it was rusting from the inside out. I was advised that this problem was not covered by Honda warranty because it has not perforated through the panel. I understand these warranties but am a little frustrated that with today's advancement with anti-rust prep that this type of issue would result.
Reviewed Aug. 25, 2009
I bought TRX450R at $3,800.00. This was a used ATV. The first owner had a crank failure. He rebuilt it and sold to me. I have had it for 2 years and I am currently looking to buy my 3rd new crank. I ordered one from LeClare Motorsports. They declined the order and stated that Honda recalled cranks, stated it would be 2 months before availability. I contacted Honda and they stated that there was no recall.
If there was no recall, then how come you can’t even order the part from Honda dealerships? I believe that with the money the bikes sell for, they should stand good for the parts. At least send the customers a free new upgraded crank instead of charging another 3 or 4 hundred. This third crank will be approximately $1,500 worth of cranks. What the hell, "it’s more money for them". The ATV is 2004 and was bought new in June 2005.
Reviewed Aug. 20, 2009
I was stranded on a mountain highway when my 2002 Honda Civic stopped running. The transmission gave out after only 74,000 miles on my car. I was shocked. I would never expect this to happen with so few miles and the car being a Honda. My faith is shattered.
Reviewed Aug. 14, 2009
I bought a brand new 2009 Honda Accord sedan and after approximately 1000 miles, started experiencing brake noise. The level of the noise was not great but after 3000 miles, the noise was just annoying. I bought the Honda because of its history of being a reliable car. Now, I find for myself that Honda is just another car. I have taken the car twice to the dealer and have spoken with a Honda Corp. representative and they tell me the same story that there is no defect or recalls known and that basically I have to live with the problem.
Reviewed Aug. 12, 2009
My 2002 Honda Odyssey with 86,000 miles on it is at the dealer with transmission failure. Because I am the second owner, they say Honda will not help pay for it. I have to pay $3,100 to replace it. Honda needs to admit problems with the ‘02 Odyssey’s transmissions - they are posted all over the internet. They have admitted it with the 1999-2001 and have extended those warranties. Honda needs to be accountable.
Reviewed Aug. 4, 2009
I purchased a new 2008 Honda Civic and had a qualified mechanic install Roadmaster towing brackets specifically tested and designed for the car. While not under tow, the main motor mount broke damaging the transmission, which I now believe, was due to a defective part. The nearest Honda dealer stated that Honda Headquarters would not repair the damage as they noticed that a tow package had been installed which voided any warranty. The Honda was only nine months old with 3730 miles recorded. I have sold the vehicle but it has very expensive preposition. In the process of selling this vehicle off, I was also informed that the Honda dealer installed a radio before delivery that was not Honda original equipment and all electronics were not covered by warranty. In conclusion, do not buy Honda without a signed and sealed contract exclusion of this practice.
Reviewed July 31, 2009
I have 2005 CRV with leaking oil filter. This dangerous situation has been investigated since 2004 and still no viable solution has been offered by Honda.
Reviewed July 17, 2009
I purchased a new 2009 Honda Accord in January 2009. After about 6000 miles, the car would begin to vibrate when applying brakes for a quick stop. Car was taken in for service and the technician said the rotors were bad and that they would have to be resurfaced. I am also having an issue with the back panel of the car vibrating while driving.
Reviewed July 14, 2009
I brought my 2006 Honda Ridgeline Truck in for what I noticed as rust appearing inside the doors at the weld joints. Honda body rep examined the vehicle and repaired it under warranty on 12/12/2007. The rust came back in the exact same spots. I brought the truck back to Jon Hall Honda and they called a regional rep to examine the rust. He decided that because I live in Florida near a coast that it is not under warranty to be fixed. While he was examining my doors, he pulled off the rubber seals and they are all now falling off the vehicle due to his actions. The rust is inside of the doors in the exact same weld joint in all four doors.
I had an independent body shop examine the doors and they concluded the rust is a factory defect, not caused by my environment. The location inside the door and the spot it occurred were very evident to him that there was some sort of glitch in the manufacturing process in the door. I have receipts, estimates, photos and documentation of all the effort made to resolve this issue. The warranty has a 5-year rust coverage. The cost to repair the doors now exceeds $5,000.
Reviewed July 8, 2009
I have a 2008 Honda Accord EX that I have been leasing for less than a year and a half. Last week, I was in the car while it was turned on and my 18 month old son was in the backseat and my husband was in the passenger seat. My husband had to get out of the car to get something. When he closed the door, all of the passenger side airbags deployed including the seat airbag and the curtain airbags. Thankfully, they did not hurt my son. We have taken the car to Honda of Princeton, NJ and they have told us that this is our fault and the car did its job. I really never knew that by closing my door while the car is on should cause any airbags to deploy. I always thought Hondas were great cars, yet I have completely changed my mind about that.
In the little time that I have had this car, I have already needed my muffler replaced, my brake pads were warped and now this. Honda told me to file a claim with my insurance, but the insurance said this is a Honda defect. I don't believe I should have to pay a penny out of my pocket to get this fixed since this is definitely a problem with Honda, especially after reading about the many other similar situations that other people have had with Honda cars. To top it off, the estimate I was given by my insurance adjuster was close to $4000.00.
Reviewed July 6, 2009
We bought a brand new Honda Odyssey van in 2002 and after 709 miles, the transmission fell out on the ground. The dealer fixed it and told us that Honda takes care of their own, well, since we have had it back and forth to the same dealer, with the same slipping and jerking that it was impossible to keep taking it in and getting a call, it’s ready to be picked up only to have the same problems.
Now, we have 43,000 miles and it’s back in the shop with now needing another transmission. American Honda Motors told me that the repairs are on us, to go ahead sue them and that we don’t have a chance. My dad did get upset when he spoke to a rep for Honda. He could not believe that a big company like Honda is going to ride this to the bitter end. But little did they know I’m just as upset as all the other people that are being stuck with this pile of lemon peels. We will never ever buy anything that is not American made. Honda says that they are American, then, they need to act like Americans.
Consequences: I think that when the first transmission fell out that the bolts holding the transmission in place somehow damaged the chassis where the two come together, causing them not to line up correctly making the second transmission to fail.
Reviewed July 6, 2009
I am wondering why there is not a safety recall on 2003 Honda Accord transmissions. My car is not safe for me or others around me. Why won't Honda take responsibility for this problem. I paid for a good reliable car, and I want what I paid for. My car has 40,600 miles on it. The car should not have transmission problems!
Reviewed July 5, 2009
I purchased a 2008 Honda Accord last August. The warranty provided was for 48k miles non-powertrain, and 100k powertrain. I have taken the car in before to Honda Carland for normal servicing and warranty work and their service was great. This time, I took it to a closer dealership (Nalley Honda) and have had a horrible experience.
I took the car on June 22, 2009 in the afternoon for tire rotation and balance, new air filters and to check out the brake system. The front of the car shakes when the brakes are applied. I was told that my brake pads were fine but that the rotors were causing the shaking. The service agent told me that this was normal and that replacing the rotors would not fall under warranty because they are a normal wearable item. I would have to pay out of pocket for 120 dollars per rotor for new ones.
I disputed this and was given a number for Honda's corporate office. I called the number and talked with a Cynthia at 9:35 on June 23 2009. She gave the same response that rotors are a commonly worn item and therefore not covered. I asked to speak to a manager. She refused to transfer me. I asked to speak to her boss’s boss and was denied again. When asked for a written statement that rotors are a normal to wear this early and that it isn’t covered within Honda's warranty, she refused to do so. I read the warranty booklet that states what is covered. It specifically says that brake pads are not covered. It doesn’t mention rotors anywhere.
Technically everything on the car is a wearable item, from a piston to a radio knob. If it weren’t, there would be no reason to purchase a new car. My seat is designed to wear out, but not at 35k and while still under warranty. Rotors going bad before the brakes and before the warranty expires isn’t normal either. If rotors are such a common wearable part, why isn’t in the owner’s manual to replace them at a specific mileage like any other commonly worn part.
I mentioned that I had the rear brakes replaced because they wore down at 25k miles and the clip could be heard squealing. This isn’t normal either. There is an entire website dedicated to complaints about this common problem amongst this particular vehicle. Also, when replaced, one set of the rear pads didn’t wear evenly, possibly signaling a sign of a bad brake caliber.
To continue, I pick up my car with only services that comes out of my pocket performed. I drove down the road a few miles and the car almost stalls out and the check engine light started flashing. I instantly turned off the car and coasted to the side of the road. I called Nalley and spoke to a mechanic. He advised me that it would be ok to drive the car back to the dealership. I brought the car back in. While filling out the appropriate paperwork, the service rep stated that the mechanic said my check engine light was on when I first brought the car in. Not true! The check engine light has never illuminated before. I left the car with them. This was all at 12:00pm June 23, 2009.
The next morning, I tried to find out the status of my car. Beginning at 10:00 am until 3:20pm, I wasn’t able to get a hold of anyone. I went to the service rep voicemail, service manager, general manager and others. Finally, I was able to talk to my service rep who stated that they had found the problem, a bad pressure valve along with bad old oil in the car. The car’s oil has been constantly maintained according to Honda’s recommendations. The oil in the car is new synthetic oil that still has 70% life remaining according to the car’s maintenance reminder.
The following day, I didn’t receive any update about the car. Finally, on the 25th, I was able to pick my car back up. I was told that after they did my oil change that there wasn’t enough oil in the car. The low oil level caused the vTech sensor to come on. The mechanic was able to fix the problem by adding more oil and resetting the code. I never brought my car to them for an oil change it always went to Honda Carland. I brought the car home and parked it for thirty minutes before leaving to go eat. I started the car and the entire garage filled up smoke. This never happened before. It does it randomly when starting the car and while driving down the road. They obviously did more to my car than just add oil.
My entire recent experience has been horrible. Honda is dodging its warranty responsibility by claiming everything as normal wear or not their fault. For a 2008 vehicle that has a 48k and 100k mile warranty and claims to be maintenance free until 100k miles, I have had to replace the rear brake pads, the front rotors are bad and now my car smokes. By the time I reach the 100k maintenance free mark, at this rate, I would be on my fourth set of rear brake pads, third set of front rotors and on my third engine.
Reviewed July 1, 2009
My 2002 Honda Odyssey's transmission started to breakdown due to the fact that its system is factory defective. American Honda wanted me to go to their dealership for diagnosis. I refused because I do not trust dealership work and can prove it. She told me that Honda would not help me out. I told her I wanted Honda to reimburse me for the repairs. They know what's wrong. She refused. I feel that I should have a choice in repair work to fix an inherently factory defect. I wanted it done properly and correctly. I purchased my vehicle Honda-certified. I trusted them because of my past positive experiences with Honda vehicles. Misrepresentation, intent to deceive, reliance damages - they fulfill the statues of fraud. Anyone out there with the balls to take them on?
Reviewed June 29, 2009
My air conditioner wasn't working so I took my 2008 Honda Civic, with 17,000 miles, to Suburban Honda in Farmington Hills, Michigan. There I met with a service technician and proceeded to tell the man the problem I was having with my car. The service tech told me it was going to cost approximately $160 if there was no warranty. Since I have a 3-year/36,000 mile bumper to bumper warranty, I didn't worry. An hour latter, I received a call from Suburban Honda. The tech said there was impact on the air conditioner's condenser, that's why the air conditioner wasn't working. He went on to tell me that the problem wasn't covered by my warranty because it was physical damage and that it would cost $575 to repair. I told him don't do anything, I'm on my way.
When I arrived, I was directed to the cashier's office by a technician and there was a bill waiting for me. It was for $147.33. Naturally, I was incredulous. For what? My car is still in disrepair! I appealed. I asked to see the service manager. I stated my case to him. I have the 3-year /36,000 mile bumper to bumper warranty. My car is otherwise pristine, no physical damage, accidents. Suburban Honda was reneging on their signed warranty contract because of their design flaw/defect.
My pleading came to no avail. And just as sudden as Mr. ** appeared, he let me know the conversation was over. He stormed away from me headed to the cashier. Shockingly, there I was met with profanity and aggression. The service manager rushed to the cashier and said, "Do you have the paper work for this **?" This was appalling at first. It was at this point I realized there was nothing more I could do, that basically I was being strong-armed into paying a bogus bill. Needless to say, Suburban Honda's unscrupulous business practices have revolted me and I will spread the word about their dishonesty. I will also never buy another Honda product as long as I live.
Reviewed June 29, 2009
With less than 23,000 miles, the service rep tells me I need new breaks without even the courtesy of listening to the noise that started on my 2008 Honda Accord yesterday. The service rep informed me that 23,000 miles for breaks is typical. My car is now at my mechanic’s. He tells me breaks typically last 40-50,000 miles. 23,000 is an outrage. It appears I made a mistake buying a Honda, a mistake that I will not make again.
Reviewed June 17, 2009
I heard a high-pitched metallic sound coming from my tires. It was found to be the rear brake sensor. I had my breaks checked out by an independent automotive repair company. The repair company stated that while my front brakes are still brand-new; my rear brakes were "gone." Officially, it's RL 4mm and 2mm and RL 2mm and 0.5mm.
The owner of the repair company stated that this is extreme for a new vehicle with 20K miles on it. He suspected a hydraulic problem and/or proportioning issues with my vehicle; both of which should be under factory warranty.
I took my vehicle to a local Honda dealership. They stated that they are seeing the 2008 Honda Accords come in daily for rear brake pad replacement, but it is considered "normal wear" until Honda calls for a recall. They stated that I will likely have to get the pads replaced every 12K-20K, depending on my driving (This is what they are currently seeing.). They also advised me that Honda is aware of the "premature read pad wear" issue, but nothing has been recalled at this time. They apologized profusely, but they still charged me to perform the replacement.
I contacted Honda Customer Service (Cynthia). She stated that while Honda is aware of the premature rear pad wear issue, which applies to 2008-09 Honda Accords, it is currently under investigation by the factories and R&D. There is not currently a Service Bulletin at this time. She gave me a case number and stated that she would document the complaint. She stated that if Honda was going to take corrective action, then I would be contacted sometime in the future.
Reviewed June 11, 2009
2002 CRV passenger side window not working. I paid a premium for this car because it will go 150k with no problems. Well, do not believe it. At 65k, my passenger window will not go down. The mechanic thinks it's the motor and will cost upwards of $500. I will never buy a Honda again no matter what my wife says.
Reviewed June 3, 2009
I have a 2000 Honda with less then 95k. In September of 2007, I took it in to have timing belt and water pump replaced as the manual recommends. At that time, I was asked if I wanted my transmission flushed! Now, I was not there to watch them do it nor do I believe they did it. I worked as a mechanic for many years and what I just saw come out of my transmission was not just 16 month old fluid. But now the transmission is shot! No good and Honda North America wants me to pay $3k for it to be fixed, something they all knew was defective back in 9/07 when it was looked at (and under warranty) and could have and should have been fixed then. Now, I am left with a vehicle that is unsafe to drive with my children in it for fear more will happen. They actually told me that a new transmission will cost 9K and a rebuilt will be 3k. Honda does not honor their product.
Reviewed June 2, 2009
I purchased a 2004 Honda Odyssey Touring new van in February 2005. Since then, I have had several problems with the vehicle. PAX tire problems (lots of them), whistling windshield, bad rear sensor, bad sliding doors, squealing door locks, air conditioning condenser now needs to be replaced (another 'known' issue) that they won't help me on until I get a district or regional Honda person involved with.
I also believe that now my transmission is failing. It chugs sometimes and can't seem to make up its mind if it wants to shift or not. I have to take my foot off the gas and let it shift down, then it shifts hard into gear. They can't seem to get it to recreate this problem so they told me if I want to pay them, they can drive it all day and recreate this transmission problem. This too is a known issue. I paid sticker for this vehicle, because I wanted all the safety bells and whistles.
We do not have any of the fancy radios, GPS or DVDs in our van. We paid a great deal for the upgraded stability system, etc. Anyway, when you pay sticker for a Touring model, you expect to get a well functioning 'Touring' model. Well, we have paid for each every month, but have had many, many trips to Honda City where my words have fallen on deaf ears. I usually have to get very upset and get a regional person involved to rectify the problem.
Reviewed June 1, 2009
I have a Honda Odyssey 1999. The transmission has now gone out for the 4th time with only 97600 miles on it. Russel Smith Honda has done all the work on the transmissions for the past 8 years. The mounting bolts have now also been sheered off for the 2nd time with the transmission going out.
I would like to know what actions against Honda I have. I would like them to pay for another transmission. They have given me some sort of runaround that the warranty expired, but if they would have put it under my extended warranty like I asked them in Mar of 2007, it would be covered, but some technical verbiage did not allow it.
Reviewed May 27, 2009
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Reviewed April 22, 2009
I bought a Honda soil tiller from Nevada Power Products, Inc. on 5-6-08 and it started to leak in September. I brought it in to fix the leak under warranty on 10-3-08. I was told there was no leak and wildly accused me of storing it upside down, which of course I never did. Sheesh. Anyways, they found a leak and replaced the dipstick oil ring. The tiller is going to leak again and this is a start in the reporting process. I asked via phone several different times to talk with the owner (name is Larry Doer) to please call me. He never did. The tiller is once again, as of today, back in my safe garage awaiting the oil leak to start again. This time it will be out of the warranty period.
Reviewed April 22, 2009
My air conditioner in my 2006 Honda Civic stopped working recently. I took it to South Bay Honda (where I purchased the car) last month or so to have it repaired. My car is still under warranty so I figured there would be no charge. Well, I was wrong. The service dept. claimed that "a pebble hit my condenser unit and damaged it" rendering my a/c useless. Wow! That must have been some pebble. Anyway, they offered to fix it for a mere $1,200. Of course, I wasn't willing to pay that, so I retrieved my car and left, feeling thoroughly cheated.
Anyway, I discovered recently that many Honda owners are having the exact same problem and are being told the same thing - that road debris caused the damage. Well, if the condenser unit is that fragile, then obviously there is a design flaw that Honda isn't willing to fess up to - a protective device should have been installed in front of the unit to catch debris before it could do any damage.
Now then, had I been willing to pay for the repair, who's to say it wouldn't happen again? Honda, being a long-time, "reputable" and "trusted" car manufacturer, should be well aware of the fact that road debris is unavoidable, but somehow they overlooked this when they designed these cars. The right thing to do, of course, would be a recall ... but, at the very least, Honda should be willing to repair cars (as well as install a protective device) that come in for service which are still under warranty. Is there anything you can do to help me resolve this?
Reviewed April 22, 2009
I have a 2001 Honda Civic EX Coupe with 80,000 miles and the transmission has gone out. I contacted Honda and was told there was nothing they could do. Upon doing some research on the internet, I see that several people have had the same problem. Is there a class action lawsuit for this problem? I bought this car because of the myth that Hondas last and last. Boy, was I wrong.
Reviewed April 20, 2009
Honda manufactured defective upper arm control on most Honda Civics 2006-2007 (2-door and 4-door). So far, Honda has not issued any recall on this equipment and the Honda dealer has refused to replace the upper arm control for free. They quoted about 700USD for replacing the defective upper arm control with the new one.
Reviewed April 14, 2009
I bought a 2001 Honda Passport certified new with 7,000 miles from Straub Honda in Wheeling, WV. A year ago, my 16 -year-old son was driving this car on a back road and the vehicle made a funny sound and stopped. The frame rusted in half and the car had to be towed to an auto shop where it still sits to this day. The car was still under warranty and Honda or the dealership will do anything about it.
Reviewed April 14, 2009
I bought a new Honda City 09 model just 2 weeks back. The day I got the car, since then the alignment of the car wasn't set; it was pulling on the left side. I told Honda about it and they said, "We'll have a look at it." Just after 3-4 days, I was going with my wife and daughter and the overheat light came on and that was only after a 5-km. drive. I called up Honda and told them to take the car back as I was pretty sure that they gave me the accident car as there was some difference in the shade of the left side door and the boot also doesn't close properly. I have left the car in their showroom as I don't want it now and I'm never going to recommend Honda to anyone.
Reviewed April 12, 2009
In December 2008, my engine light came on in my 2005 Honda Accord EX. I brought the car to Paragon Honda in Queens, NY. This is where I purchased the car. The service manager told me that the knock sensor harness had been chewed by a rodent and needed to be replaced at a cost of $400. In my research and interviews with people from various websites, I have learned the following: the original knock sensor harness was made from a soy-based compound making it attractive to rodents. This has been a common problem in the US. As a result, Honda R&D has retooled the product making it rodent-proof with small pictures of dead rats on the new harness. Paragon Honda told me to contact American Honda who blew me off. I then wrote a letter to Honda Japan. They wrote me back and told me they were not responsible and they forwarded the complaint back to American Honda. I then got a call from a representative of American Honda, Jeffrey **. He read from a script and told me it wasn't their fault. He called me and derided me for contacting Japan.
Reviewed April 11, 2009
I have a 2006 Honda Civic that has a crack in the engine which is leaking antifreeze from it. The cost of a new engine will cost $3,313.10. They quoted me cut price for the amount of $1,987 which they stated was for parts and labor. I would have to pay the sales tax. I feel that I should not have to pay anything for a defective engine. Will you be able to help me with this complaint?
Reviewed April 9, 2009
I bought a brand new CRV on 12/30/06. There are less than 30,000 miles on the car tires. I currently have to replace 3 out of the 4 tires due to little or no tread. I went to have my snow tires taken off and the company would not put on the original tires because of safety. I would think that the tires would have lasted longer than 30,000 miles of city driving.
Reviewed April 8, 2009
On April 7, 2009, I was driving on Santa Monica Blvd. and Van Ness when I noticed my rear window was fogged up so I turned on my defroster and the rear passengers smelled something burning. Then I opened my driver's window and a few seconds later after that, the rear window exploded. We thought someone shot a bullet into my car or that a bomb went off. I immediately called the police after parking my car and they came in minutes. After examining all the information I gave them as to what happened, they determined that there was no gun shots or bombs, but that the window burst due to a short circuit from the car itself. Three weeks prior, my rear window shattered after I turned on the defroster, but I thought it was due to vandalism because I didn't realize that the defroster had anything to do with it.
On April 8, 2009, I took my car to the Hollywood Honda authorized dealer at 6511 Santa Monica Blvd., L.A., 90038 to have the defroster electrical system checked out. They told me it would cost me $120 to get it checked out. I felt it was unfair since it looked like it was a problem that the Honda itself had, and not something I caused. Nonetheless, I told the attendant (the assistant manager) that I didn't feel it was right that I should be charged for it, but I still agreed to the diagnostics check. He told me that they would check the car and be able to get back to me either this afternoon or tomorrow morning. I plan to keep updating this site as new developments occur.
Reviewed April 8, 2009
My 2001 Honda Civic transmission went out at 111,000 miles. From what I've read/heard, Honda will not help out with cost to repair or replace and there are no factory recalls.
Reviewed April 6, 2009
I bought a 2005 Honda Accord. I told them exactly what I could afford and we worked out financing, signed the paperwork and left with the car. They called me back 2 weeks later and said they can't find financing for me. I have to get a cosigner or return the car. I can't get a cosigner and I don't know what to do. The seller cancellation policy says they have 10 days to cancel the contract. It's been over 10 days. Do they still get to cancel?
Reviewed March 19, 2009
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I am writing concerning numerous problems I have experienced with my 2009 Honda Civic Hybrid. Let me begin by saying I am a previous owner of a 2006 Honda Civic Hybrid, which performed as advertised, and beyond my expectations. Unfortunately after two years of daily use and 76,000 miles, the car was declared a total loss after being rear-ended. It was due to my satisfaction with the performance of the 2006 Civic Hybrid that I went right out and purchased a 2009 Civic Hybrid.
This vehicle is the reason for this letter. How disappointed I am to discover the changes made to the vehicle's systems that are all reported to be normal by the service techs that I have contacted at two different Honda dealerships. The IMA system does not perform as advertised. The system charges the battery during uphill pulls. It sometimes does not charge the battery on downhill travel. It does not use the full battery capacity and when it does use the battery, it runs out in a very short amount of time. There are times when it does not charge even when going downhill or during stops as it is advertised. Again, let me reiterate I was a previous owner of a 2006 Hybrid and am completely familiar with the performance as a properly operating IMA system.
This letter is not my first attempt to bring this problem to the attention of Honda. I have expended numerous hours on the phone and at different Honda dealerships seeking a satisfactory resolution to these ongoing problems with the car. I have one more issue that has to do with the dealership from which I purchased the car. The category of this vehicle when registered by Shingle Springs Honda was in error. Because of issues that have to do with taxes and DMV I found out through a bank end channel that my vehicle was not categorized as a Hybrid. Again this was an error of the dealership and caused me many hours, including lost work time to investigate and rectify the matter on my own. Clearly this problem was caused by the dealership and therefore should have been resolved by the dealership. They failed to provide the customer service that was expected and required. English is the only language that I speak and we have not discovered a word that would convey my disappointment. Word of mouth is probably your best advertising tool; it can also be your worst enemy.
I am ever hopeful that someone will take my complaints seriously as to date I feel I have received nothing beyond lip service. Be advised that I am also posting my complaint to Consumer Affairs.com https://www.consumeraffairs.com/automotive/honda.html. I am done waiting for Honda to do the right thing. If I receive a response to this letter and/or we have come to a satisfactory conclusion I will do the right thing and reciprocate in kind with a positive report to Consumer Affairs as to my satisfaction with Honda's customer service..
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2003 Honda Civic Hybrid CVT Transmission is defective, should be recalled. Honda corporate and dealerships know this and refuse to act properly to correct defective product. Is there a class action lawsuit against them for this defective product?
Reviewed Oct. 2, 2008
The last 4 July, I was driving with my two grandchildren slowly because them when suddenly the car start accelerated until I take a bis velocity. I couldn't avoid a car who was at front, the driver was extremely bad, almost die in the crash. My grandson both was injured, the little one had one fracture of the femur. Well later, I knew it was a problem with the software of the Honda who has taken lot of lives and is called unintended acceleration and some car are presenting this problem. I have a very serious legal problem because I damage a person. I want somebody give me an explanation because I could die in this stroke. Thank you, anticipated.
Reviewed Sept. 9, 2008
I have been taking my families vehicles to Rock Honda for service. we purchased two new Honda's from them as well. Jim Boyd and the service department have always been very courteous and professional. this goes for the sales department as well. one morning i was on my way to work. i had contacted them because my vehicle had started to make a strange noise, they told me i could come right in. i brought in the vehicle, they provided me with alternate transportation and got me on my way. The service advisor called me that afternoon let me know what the problem was and that it would be ready later that day. i picked up my vehicle later that evening and had everything explained to me. i really appreciate how quick they were able to get me in and on my way. i will continue to use rock honda for my service needs and will definately continue to reccomend this dealership.
i
Reviewed Sept. 2, 2008
I made the mistake of doing business with David McDavid Honda in Frisco. The first hint of a problem was when the sales person quoted me a price of $599 to install body side molding. I declined and when I got home checked internet pricing at $266. Second, after owning the car for a week the finance person called and said they were raising my apr % from 3.9 to 4.9. Then the final kicker was when I returned the vehicle to the dealership for window tinting and installation of the molding...they wrecked my car, and instead of telling me on the phone, they waited until I was driving through the car wash to notify of this incident. I find the whole group at this dealership to be the most dishonest I have ever dealt with. I left the car with them, and told them they could deliver it to my house when it was completely repaired. I have NO IDEA when I will get my NEW car back. The dishonesty starts at the top with the GM & Service manager. Honda is a good car, but this dealership is the worst of the worst.
Reviewed Aug. 27, 2008
2001 Honda Odessey right front coil spontaneously broke and pierced the right front tire while parked in the driveway.
The coil,strut bearing and tire needed replacement and due to the fear of this occurring on the left side of the vehicle, the same repairs were made to the left side Cost of repair without the tires was $544.30 with labor. New tires for front were $183.42.
Reviewed Aug. 27, 2008
I purchased a new 2007 Honda Shadow Spirit 750(motorcycle)and two weeks after I had it in my possession, it cut off while I was riding with no prior indication that something was wrong. Well I thought it was maybe a fluke so I did not take it back to the shop then. About 1 1/2 weeks later, just before it would be one month old I was riding on Interstate 75 on my way to the dealership to buy something for my bike and it cut off in busy rush hour traffic fortunately, I was able to get over to the medan before someone ran me over. I called the dealership and reported the incident after a Hero unit came to assit me and was unsuccessful. My brother came and got me and the bike and took us down to the dealership where they kept the bike for a couple of days and said that they could find nothing wrong with it. They insinuated that it may have been out of gas but the Hero driver checked that and also put more gas in it just to be sure. Upon attempting to give me the bike back I spoke with the GM, Buddy and expressed my serious concern for my life's potential danger being on this bike and I expressed that if I took this bike back again and it did the same thing that I did not want that particular bike again that I wanted something else to feel safe on. One week later I hadn't ridden my bike because of bad weather, I attempted to go riding and my bike would not start, I went and bought a slow charger and the bike started after charging, I rode over to my friends house and stayed for a couple of hours and the bike would not start up again. I took the battery back to the dealership to have the battery tested and they stated that there was a bad cell on that battery and gave me a new one. It was time for me to take my bike in for my first servicing after 600 miles, I never made it to the dealership. After work on August 11 or 12th 2008, I was on the same stretch of Interstate 75 when my bike shut off one again. Frantic I called the dealership and they sent someone on their way to pick the bike up. While waiting two separate gentleman stopped to assist me along with the same Hero guy that helped me the first time stalled on I-75. The gentleman from the shop took a long time to arrive. I would beleive that was due to the rush hour traffic. It was scorching hot and we were in a fairly hazardous part of the freeway so, the two gentleman that stopped to assist me helped me get off the expressway to a safer area and the dealership personnel picked me up from there. The next day I went up to the dealership and spoke with the GM - Buddy and expressed that this was the third time that bike had cut off on me for no apparent reason and that for my life's safety I would not take it back again, I just wanted a bike I could ride it was brand new and I had secured myself with the additional warranty maintenance and Gap insurance just for my own protection and now my bike has spent more time down that me enjoying riding it. On Saturday, August 15th, I went up to the dealership to check on the status of what was going on since no one had contacted me in the past few days and I was constantly calling and getting no feed back. I spoke with Nick the salesman and Buddy the GM. Buddy said there was one of two things that could happen. I could let them repair what they thought was wrong or I could go let Nick set me up with another bike. I chose to go with Nick with a feeling of ease regarding my safety. After completing my business with Nick he said my bike should be here in about a week, well the week came and went without hearing from the dealership. I then contacted Nick and he said they were trying to figure the best way to handle the situation with causing me hardship, I'm not sure what he meant by that but he assured me that they were on the situation and that he would follow up and call me back. Well three days passed and I heard nothing, now realize the summer season for riding is quickly leaving us and I haven't spent enough time with my new bike that rode as if it was on it's last leg going to the motorcycle grave yard. Well on Monday August 25, I contact someone named Justin in the finance department and he was going to call the dealership and follow up for me but I tried to reach him repeatedly only to find out he is on vacation. Now I get a call from Nick at the dealership on Tuesday, August 26th and he says that the Service manager is going to give me a call, they don't want to give me a safe bike, they want to assume that the problem is fixed and give me the same bike back again, note: we've already been through this procedure and I still was put in harms way out on the freeway. I have spoken with Clark Howard's office and they were able to give me any relative information because it is a motorcycle issue and not a automobile. Now I am writing to you for any valuable resource. PLEASE HELP, IF THERE IS SOMETHING I CAN DO, PLEASE TELL ME I'M AT MY WITS END AND OUT OF RESOURCES EXCEPT TO OBTAIN AN ATTORNEY, AND I DON'T THINKS THAT WOULD BE NECESSARY IF THE DEALERSHIP WOULD JUST UNDERSTAND THAT, THAT BIKE HAS CUT OFF ON ME THREE TIMES WHILE RINDING IN TRAFFIC IN WHICH I COULD HAVE GOTTEN RAN OVER BY OTHERS. I'M STARTING TO FEEL AS IF MY SAFETY IS OF NO CONCERN TO THEM AS LONG AS I CONTINUE TO PAY MY PREMIUMS. And this is why I'm writing to your office, I don't know if I have a leg to stand on. Thank you in advance for any assistance you may be able to offer me.
Reviewed Aug. 23, 2008
I bought a Honda motorcycle from an authorized dealer, august 2007, the next day, it had to be towed back, because it wouldn't run. They replaced the battery and released the bike to me. 2 days later it had to be towed again, because it wouldn't run, this time they replaced an electrical part and released the bike to me. within 2 weeks the bike was dead again and was towed in, this time, a loose connector was found to be the culprit,
earlier this week, I brought the bike back to the same dealership, because the electrical system was again malfunctioning. They determined that the part that they replaced less than a year ago, was again faulty! this time to top it off, the part is not available at this time!
I felt from the beginning that this bike was a lemon, I've experienced nuts coming loose, bolts disappearing, all on a high performance motorcycle! Not reassuring when on the track at 180mph! I don't feel safe on this bike and I'm afraid I'm just stuck with it. still not paid off, so cant sell it, for what I owe. what are my options?
I feel unsafe on this high performance motorcycle, but I can't even sell it! market price is lower than what I owe on it..while this bike is in the shop AGAIN, I may loose hundreds of dollars in additional fuel money. Main thing is, I feel unsafe on this bike.
Reviewed Aug. 19, 2008
called honda with no luck, said they would work with us, sounded like a ploy to get us in the shop so we haven't done anything yet, they wanted 3700.00 for a reconditioned transmission and another 1500.00 for the 105000 mile service! we are still deciding on which route to take, car has always been a glutton for service at least more then any other car I have owned!
Reviewed Aug. 17, 2008
In 2005 I bought a certified pre-owned 2002 Honda Passport for my son with the extended warranty. We have serviced the vehicle and frequently checked fluid levels under the hood between oil changes. Two months ago the engine developed a loud noise and had to be towed to the nearest Honda Service dept. where their mechanics diagnosed a slung rod and would have to have the engine replaced. Since the repair was about $4000 they had to get the Honda Care field adjuster inspect the vehicle. Unfortunately, since the dipstick showed the motor was 1 1/2 quarts low of oil, he said the motor would need to be taken apart, at the owner's expense to see if they would cover. The Honda service department manager did not recommend this because this would cost me hundred of dollars with no guarentee that Honda Care would pay.
The Passport has been in the Honda shop for two months with nothing being done. I contacted Honda customer relations and they state this is not their problem since not original warranty (3 yr./36K mi.) but a Honda Care problem. I contacted Honda Care and talked to a guy named Don, who refused to give his full name. Hewas very rude and implied the problem was not maintaing adequate oil level. Note: the oil had been checked about 2 weeks beforehand. Plus the oil-level light never came on. loss of use of vehicle past two months plus, I may have to pay for a very expensive repair in a vehicle still under warranty.
Reviewed Aug. 17, 2008
In 2005 I bought a certified pre-owned 2002 Honda Passport for my son with the extended warranty. We have serviced the vehicle and frequently checked fluid levels under the hood between oil changes. Two months ago the engine developed a loud noise and had to be towed to the nearest Honda Service dept. where their mechanics diagnosed a slung rod and would have to have the engine replaced. Since the repair was about $4000 they had to get the Honda Care field adjuster inspect the vehicle. Unfortunately, since the dipstick showed the motor was 1 1/2 quarts low of oil, he said the motor would need to be taken apart, at the owner's expense to see if they would cover. The Honda service department manager did not recommend this because this would cost me hundred of dollars with no guarentee that Honda Care would pay. The Passport has been in the Honda shop for two months with nothing being done. I contacted Honda customer relations and they state this is not their problem since not original warranty (3 yr./36K mi.)but a Honda Care problem. I contacted Honda Care and talked to a guy named Don, who refused to give his full name. Hewas very rude and implied theproblem was not maintaing adequate oil level. Note: the oil had been checked about 2 weeks beforehand. Plus the oil-level light never came on.
Reviewed Aug. 13, 2008
I leased a new 2008 acura mdx on 07-28-08 , on 08-11-08 the car broke down the transmission get stucked and did not move , also the keys get stucked in the egnition so i could not leave the car , i waited for 2 hours for the service to come and toy my car to the dealer, i felt so bad about the car and felt sorry for my self after paying all that money to drive a new car, also at the car dealer no body seems to care about what happened ,all they say will fix your car and we will call you.
Reviewed Aug. 6, 2008
They made us wait for 2 hrs for an oil change. Initially we told them that we had a doctor's appt. which would require that they have to get the oil changed in 2 hrs. when 2 hrs came, they said they ran behind and that we are on the list which would mean at least another hour of waiting. My husband said i have to go to my appt. so they were rude and released his paperworks. 2 minutes later, my husband called me and i said i can pick him up so let them work on the oil change since he's been waiting for 2 hrs already. they told him he has to stand back in line...which means they can not get to the car until later evening or tomorrow. In short, they wasted our time and were rather rude about it. They knew we could not afford to be late and they reassured him they will get in done in 1 hr45 min. they basically were very inconsiderate about their customer's concerns and very unprofessional. we want other people to know this so that they won't be missing an important appt which we had. It took us 2 months to get that doctor's appt. thank you.
Reviewed July 21, 2008
i have leased a brand new car from them on 5/30/08 and aftre a month i started to have big problems with it. it shut down on me on 6/30/08 when i called a towe truck and brought it to th edealership service department to see what had happened to the car.charged my battery and let me go saying that the battery was a lilttle loose. right after a week the car wouldn't start on me again n i had to go through this frasturation once again. i called the same towe truck n had towed it to the same dealership. they kept it for 2 days n when i was going to pick it up the manager claimed it wouldn't start again. finally after 3 more days they change dthe immobilizer n called me up again to pick it up. after 2 hours since i picked up my car it shut down on me AGAIN. i dont know how they had fixed it but it seems that the car is deffected. after a couple of hours the car had started and the next day it dies again. i have spoken to th emanagers every time this would happen and they only tell me lies and promises that the car would get fixed. its a brand new car this shouldnot happen to it after 1 month. its a lemon car but they are not giving me a new car. it has been a week since my car is in their shop again and they are not doing anything about it. the service is horrible, i have to call thousands of times until th emanager would pick up the phone to speak to me. i feel very much ignored and descriminated since i am a female. i know if there was a male on my place they would either fixed th ecar already or given him a new one. it is very inconvinient for me to go through the same problem over and over where i get stuck calling a towe truck and getting to work late.
Reviewed July 7, 2008
My 2002 Honda Odessey has developed rust in the doors at the front. It is an weel established problem with Honda as a service bulletin has gone out to all dealerships. Honda Canada will cover $800 of the repair but I have been told by 5 collsion shops that the rust will appear again. The only way to solve this problem is to get new doors. I went to a dealership while on vacation lasat summer when the car was still under warranty. The individual that looked at it, said to take it up with regular dealership when vacation is over. We did and found out that the warranty was up on this problem.
Reviewed July 6, 2008
i will do the repairs myself and after i get it on the road again, you can bet i will place a big sign in the window show-casing how faulty Honda is. if i can just stop one person from buying a new honda, my odyessy can go to its grave happy. due to the high repairs cost the first time my transmission went out i had to get a second mortgage on my house to cover something honda should of fixed for free.
Reviewed June 23, 2008
I purchased a certified vehicle from this dealership with an extended warranty. The car was suppose to come with a carfax report as a benefit and peace of mind as a certified vehicle. My carfax report was withheld from me, and later after experiencing ride problems I did some investigation on the vehicle through carfax and learned that the vehicle was in an accident with the previous owner. I asked the salesperson has this car been in an accident and he specifically said NO. The salesperson was dishonest about the car and I'm concerned about my safety in the car while riding. I contacted the dealership and filed a claim, and I was told a claim agent would contact me within 1 to 2 days, but I haven't received any written contact or phone call concerning the matter, during the time frame that I was given that a claim representative would get in contact with me.
The car was rear ended according to the police report with slight damage reported. The car still has some physical characteristics of the car being damaged when I inspected the physical condition of the car more closely. The bumper is not properly placed on the vehicle. The bumper shows some misalignment that signifies that the bumper was not properly replaced. I am concerned about the rear frame and what else might not be properly fixed. The car had paint peeling on the rear bumper that shows that the car was not properly repainted. I noticed that the back wheels seem to have a feeling of sliding off and under the vehicle and the car has a feel of wobbliness in the rear even after a (2) four wheel alignments, and (2) brand sets of brand new tires, to eleviate the problem.
Reviewed June 10, 2008
Vehicle in question is a Honda Passport that my mother (78 yrs. old) purchased 3 years ago. The frame is completely rusted away...gone, nothing left. She has no money to buy another vehicle. and Honda's response is that it is out of warranty. No kidding? But a 12 year old car should not have a rusted out frame. My son drives a 1972 VOLVO it's not rusted out. I can't believe this is the only Passport, parts made by Isuzu, that has this problem
Reviewed June 1, 2008
I lost my keys to my 2002 Honda CB900F2 which has a Honda immobilizer factory fitted (HISS) and they want almost as much as my bikes worth to get me back on the road. Why do Honda US bikes not have this ridiculous immobilizer and we in the UK are stuck with it?
Reviewed May 30, 2008
I was thinking of buying a honda unicorn I dropped in at the showroom of "ARYABHANGI", one of the dealers of Honda two wheelers located at aluva in kerala, india. I was really disgusted and it was very unfortunate that the response from the showroom employees was really pathetic. I felt that they are not promoting the sales in a good manner and they are not bothered about customer satisfaction. Its as if they dont want us to buy a motorbike. In todays world,where the motto is customer satisfaction, behaviour of such type is really intolerable.
Reviewed May 29, 2008
i have 350 honda atv which is used to ride through my pasture to my fishing spot which is a little over a 1/4 mile.i have had the rear seal on the engine replaced twice at my exspense.well it is leaking oil again it lasted 8 ours of use the first time and less than 5 hours this time.i do not have more money to thrw away what do i do?
I am 58 years old and have throwed 600.00 plus dollars away having a atv fixed that i take excellent care of. I am a worry wart and this is about to get the best of me
Reviewed May 14, 2008
99 Honda Odessey had electrial ignition switch recall. Dealer said item was fixed in 2002 under the recall with previous owner. Problem with car stalling at any time (middle of highway at 60 miles an hour) is a safety issue and has started again. Said they would not fix problem second time under recall and that I would have to pay. Defective parts and poor design seems to be their responsibility not mine. I think they should be liable.
Reviewed May 13, 2008
I bought my car from this dealership and I have Michelin tires on my car. Now the tires went out in 23 -25000 miles and the warranty is only 12000 miles I've emailed Michelin and heard nothing yet> I really don't know when the dealership is telling the truth. Even my brake pad on front and back went out in 8 on months. I was told by other honda dealer that the rotors where under warranty. So now I don't know what to do.
Reviewed May 8, 2008
I sent a letter concerning my vehicle having rust problems that I feel should be investigated by Honda. I feel it could be a defect in the metal as there is no rust anywhere on the vehicle except the frame. The rear strut broke loose from the frame of the vehicle which had I been traveling on the highway could have caused me to have an accident. Luckily I was driving in a parking lot at the time. I had planeed on keeping this vehicle as it just turned 100,000 miles. It is paid for and being in good condition had no reason to purchase a new vehicle. Mr. Tumanian said they had no other complaints of the frames rusting, but didn't offer to have mine investigated either. I think that is the least they can do. I am aware of other vehicle manufacturers having rusting problems and are investigating the situation or are compensating the individuals for there inconvenience. All I am asking is for Honda to send a representative and check my vehicle to see if there is a defect in the metal the frame was made of. I can't drive the vehicle under the current condition it is in. If there is anything you can do to help me with this I would appreciate it. All Honda would tell me is if I wanted to purchase a NEW Honda they would help with my servicing!
Reviewed April 30, 2008
The auto transmission went out on my 2000 Honda Prelude with 100,200 miles on it. I had purchased it new from San Francisco Honda. It was stuck on first gear when I took it in to Serramonte Honda. They said I needed a new transmission at the price of $4334. I spoke to Manny Pan at American Honda who, after his investigation, found out that I had owned two previous Hondas and had serviced my current Honda at Serramonte Honda only a few months earlier, and offered to pay 75% of a reduced price.
Reviewed April 2, 2008
I brought a transmission from one of the local Honda properties. I've gotten the transmission replace twice and I dont feel like my car is running good. What should I do?
Reviewed March 4, 2008
The driver side and the passenger side window stopped working with-in few weeks one one another. This problem was caused due to a broken component in the window assembly.
Reviewed March 3, 2008
February 11th I took my Honda get the engine maintenance light reset and determine the problem with my cruise control.They asked for my credit card number.They called noting that $2000 worth of work needed to occur immediately and that my car was too dangerous to be on the road. I had recently had the 77,000 mile service conducted so I knew that some of the items they listed shouldn't need to be addressed. I then took my car to a Honda dealership and had them run down a checklist of every item that Honda Acura Automotive said needed to be performed.The Honda dealership noted that none of the work that Honda Acura Automotive suggested in fact needed to be performed. The items they said needed to be fixed were: Spark plugs, Timing belt, Front and back breaks, Rear cap and motor, Valve adjustment, Water pump, Outer belts, and Shocks.
Reviewed March 2, 2008
I am unsure if you are the appropriate agency that I should be contacting. I received a phone call march 1, 2008 at 9:46 am. Initially it was a recording that told me they were calling about the warranty on my car expiring. I purchased a new car in December 2007 and our other car is a 1999. I continued with the call to make sure that Honda did not make an error and pressed 2. Then a man came on the line asking me for the make and model of my car. I said, If you are calling about my warranty shouldn't you know the make and model of my car. I also mentioned that I have a new car and a 1999 car and asked from what company are you calling from and the man hung up the phone. It seems suspicious so I am contacting you. Thank you for your assistance in this matter and for all the work you do to stop scams.
Honda Company Information
- Company Name:
- Honda
- Website:
- www.honda.com
