Honda Pilot Reviews

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About Honda Pilot

The Honda Pilot is known for its functionality. New models all come with advanced safety features. Read more Honda reviews to learn about other models.


Honda Pilot Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase

    Reviewed April 20, 2019

    2011 Pilot VCM-2 misfire--$4000 fix..Pilot suspension rocker arm/bushing replacement--$1700 fix. 2001 Accord transmission fail--$2800 fix... all barely outside the extended warranty. Last Honda we'll own.

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    Customer Service

    Reviewed March 2, 2019

    Purchased a new 2019 Honda Pilot Touring on December 8, 2018 for the EXPRESS purpose of having APPLE CARPLAY! After I had a 1 year old top of the line loaded Nissan Pathfinder that would not connect with my iPhone. I Lost MANY options from my previous vehicle and paid an additional $14,000 for the Pilot just to have hands free use of my phone. Approximately 300 miles and 1 week into owning the vehicle Apple CarPlay stopped working. Over the next two months the dealer had my car for 40% of my ownership of it. They replaced the radio two times and still not working. Now I am almost 3 months into owning this vehicle and no SOLUTION in sight. This is pathetic and disgusting. I will NEVER purchase a Honda again- Nor will any of my family members!

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    Coverage

    Reviewed Feb. 22, 2019

    I have a 2013 white Honda Pilot. The paint on the roof panel just started peeling off in a huge sheet. Like a 14 x8 inch chunk. I took to the dealer and they contacted Honda on my behalf. Honda has agreed to pay $500 of the $1068 estimate to repaint the roof. I met with the dealership today to see if their paint and body shop would cover the rest as I don't feel I should. This is a known problem and clearly a manufacturing issue with Honda. Additionally, we all know the body shop has a significant markup. I have done all of my service for the car at this dealership and I feel it's just good business.

    Many dealerships across the country have covered what Honda has not on its defective paint, and they should. But I am sad to say, Music City Honda of Nashville said they will not. And they also told me the offer from Honda is only to use at the dealership. The $500 cannot be used at a different body shop AND it's only good for 45 days. I can promise I will not buy another car from them again. Funny how they change after you buy the car?

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    Reviewed Jan. 26, 2019

    My Honda Pilot 2013 is only 5 years old and the roof is peeling - I've owned several Hondas in the past and never seen the paint peeling off. Honda should issue a recall at this moment. Too many complaints are out there recorded and my vehicle is 5 years old and well kept.

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    Price

    Reviewed Oct. 18, 2018

    I have a 2014 Honda Pilot and overall my experience has been good. The maintenance is super expensive though, for instance at 106,000 miles they recommend a timing belt change and that was VERY expensive (around $1000). You would think they would make an adjustment to the motor when they build it, like use a chain instead. My Toyota had a timing chain that never had to be replaced. My intention was to keep this car for as long as it ran. Now 110,000 and 4 years in, not even paid off yet, and the paint is peeling on the roof. I have done a lot of research and this is a common problem and I have also read a several reviews and talked to a few people and Honda doesn't generally pay the entire cost for the repair. One lady I spoke with said it cost $1800 to repair and Honda would only pay 1/2. I feel like that is unacceptable. Honda should stand behind their product. I hope they do the right thing and fix my car.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 27, 2018

    Have had a 2015 Pilot brand new as of August 2014. This is my first Honda and will more than likely be my last. We put a lot of miles on our vehicle (20K/year) so got screwed early and often on the mileage warranties. Have had two issues with the vehicle - 1) Roof paint peeling within the first 2 years. Had to had the windshield replaced due to crack. During the replacement, a company used masking tape to hold the window seal in place. When removing MASKING TAPE the paint on the roof peeled off in big chunks. Found out it had a paint warranty that expired at 30K miles. 2) Pilot now has 70K miles on it (at the four year mark) and was greeted with lovely shuddering when attempting to drive it. Come to find out the piston ring failed and the engine needed what essentially amounts to an overhaul to fix. The warranty? 5yr and 60K miles.

    Both of these occurrences are, in my opinion, manufacturer defects. There is no reason a vehicle should experience these types of failures, especially when you follow manufacture guidance on service as we do, unless they are just of absolute crap quality. On top of the issues, come to find out the way they are manufactured is not very convenient for servicing issues - upping the labor cost to exorbitant amounts. Contacted Honda customer service. Got the politically correct version of "sorry, not our problem, it's yours". As I said, we will probably never purchase another Honda again. Have owned Fords, Chevys, Nissans, and Toyotas and never had this kind of issue or service bill.

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    StaffReliability

    Reviewed Aug. 8, 2018

    I love my Honda Pilot. It's easy to handle and great for a family like mine. It's the best car that I've ever had and definitely worth the money. It's very reliable and hardly ever has an issue. Any issues that have occurred have been inexpensive and reasonably easy to fix. I like how much seating it has and how roomy it feels. It's nice to be able to have a lot of people in the car instead of having to drive separately. I like the third row of seats and how it can fold down for additional storage room. I really enjoy my Honda Pilot.

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    Ease of Use

    Reviewed Aug. 3, 2018

    I was going between Honda Pilot and a Dodge, but the Dodge dealer kept putting us off so I told them, "Nevermind" and went to the Honda dealer. I really enjoy my Pilot. I like the GPS and the way the dash is set up which is easy to navigate. But I wish there were an easier way to find your music. I would like to be able to speak what song or artist I want which I was able to do in my Chevy. I really liked that feature. Also, I do not like the fact that my Honda Pilot beeps all the time when it is locking itself. And if I have passengers in the car and I leave, it locks them in and if they try to get out, it sets off the alarm.

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    Price

    Reviewed Aug. 2, 2018

    I love my Honda Pilot and that it is big enough for my large family. I love the amount of space with three rows of seats along with space to add groceries. You can also convert it from 3 rows to two rows. And I love the television. My kids enjoy it and the surround system. But I would like more up to date features and more room in the front seats and center console because if you drop something in between the seats you can't get it. Also, I wish the back window rolled down and that there was rear air conditioning and heat. But overall, it's a great travel vehicle. The car is highly affordable and has great gas mileage.

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    Reviewed Aug. 1, 2018

    We love our Pilot! It has almost 200,000 miles and still runs amazing! We're a big family, we have 4 boys and they have friends that are always over, so having 8 seats is a necessity, and it's not cramped at all. The third row was a big seller for us. I also love that I can fold down some of the back seats if I need more room for the dog or groceries or whatever we're hauling. The only thing I don't like is that the second row seats can't be removed at all. I would like to be able to remove the single seat so the kids could get in and out easier and so I can clean more easily. Other than that, we are very happy with our Pilot.

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    Ease of Use

    Reviewed July 30, 2018

    We purchased a used 2011 Honda Pilot a couple of years ago, it's been an overall good experience. We love the vehicle, though are a bit concerned about its transmission. SUVs in general seem to have issues that way. We like the look of it and do not prefer the current look of everything being a crossover and looking more like a car. We like our SUVs to look like an SUV. It's also pretty spacious and easy to navigate, both inside and driving. 3 rows are needed and they are all comfortable leather interior. It's white w/ taupe upholstery, and a sun roof, so it's nice and light.

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    Reliability

    Reviewed July 25, 2018

    We looked at several models and Honda Pilot was the best. I like the styling on this year but not on subsequent years. Also really like the size and comfort. Am short and with some models we looked at, I might as well drive a panel van. But with Honda Pilot, it was much easier to see out the windows. It's also big enough to carry banquet tables, without having to go to a much larger vehicle. It has decent gas mileage for its size. However, it does not seat seven adults comfortably? It seats seven if they are really small. Also towing package not included, but was on the next year's model. Nevertheless, it's reliable and really enjoy driving it.

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    Customer Service

    Reviewed July 24, 2018

    Love the Honda Pilot. It's easy and smooth to drive. I have an infant and I feel so safe driving her in this car. The back up camera makes me feel so safe too. It has plenty of room for my entire family. The seat are easy to put up and down and the set are easy to clean! And I love that there is Bluetooth. I can make calls and not use my hands and play music from my phone all wireless. I wish I had a different color though but otherwise there's nothing I don't like about the car. It has all the features I wanted plus some.

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    Customer ServiceStaffReliability

    Reviewed May 16, 2018

    Owner of Honda Pilot 2012. Performed all required service maintenance outside Honda service (used Valvoline). I have all the service records. At 99,000 miles service engine light came up. Looked at the code of multiple cylinder misfire and it matched Technical Bulletin Service A13-082. Called Honda customer service and they recommended to bring in the truck for service. I brought the truck to Honda of Hackettstown NJ and they were very helpful and suggested to perform a preventive timing belt replacement of which I agreed and paid $950.

    After about four months my engine ceased. (A cylinder connecting rod went thru the block). Brought back the truck to Honda of Hackettstown, NJ and they have no explanation. They contacted Valvoline who performed the last oil change and Valvoline came on site to inspect with the Honda serviceman. Both groups agreed that the service was properly done. This bring me back to the technical bulletin service performed 4 month ago. The dealership and Honda customer service are saying that they cannot help me since the damage was not caused by the work done. I beg to disagree since connecting rods were listed as parts replaced on the invoice.

    I asked Honda customer service to investigate further and I was denied. This is a vehicle that I leased and then financed because of its reliability. My confidence in Honda has been seriously shaken. I was considering purchasing two new Honda vehicles and trade my Pilot. Now Its looks like Honda does not care about its vehicle reliability issues. This is something I never expected from Honda.

    Updated on 05/17/2018: Pilot 2012 engine dead after preventive maintenance - This is a follow up to the previous case listed on May 16 2018. Received a voicemail from American Honda Motors at 11:02AM May 16 from 888 234-2138. They said that my case was now assigned to a new case manager and that someone will be calling. No one called. It's now May 17th at 1:30pm. I called Honda customer service and they told me that my case was closed and that no one called me from their department. So I played back the voicemail message left on my cell. The customer service rep insisted it was not them and that my case was closed. However they documented what happened. Honda customer support! I'm very disappointed!

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    Reviewed May 8, 2018

    I love the performance of the Honda Pilot. But the paint rear bumper is wearing off after only 1.5 years. Also, there's some electronic problem as one of the rear windows does not lock correctly with the key.

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    Sales & MarketingPriceStaff

    Reviewed May 2, 2018

    For an SUV Honda Pilot is a decent vehicle. Handles nearly as well as the Accord my husband took over. I like the backup camera and the sound system is nice.

    The GPS however seems like a scam considering the cost of an updated DVD and some controls are counterintuitive. Also, wish the driver's seat would adjust back further.

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    Reviewed May 1, 2018

    I service my Honda Pilot regularly, and it never fails. It is sturdy, does not show much age, and drives like a dream. When it gets older and is no longer feasible to repair, I will buy another Honda. But I do not like the design of the new Pilots. They look too much like a van so I probably will not buy another Pilot.

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    Reviewed April 24, 2018

    I love this Honda Pilot because it has plenty of space in the back for people and for things. I got a tow package on it. But the real drawback is the mileage. It is very low.

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    Reviewed Nov. 6, 2017

    Overall I believe that Honda has some great cars. I own a Pilot and I enjoy driving it. However, it is somewhat noisy on the road, some rattles and gas mileage could be improved on this model. Other than that, it is comfortable on long trips.

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    Reviewed Oct. 28, 2017

    We've had two other Hondas before we settled on the Pilot. We were looking for something roomy, comfortable and could accommodate a teenage boy with special needs. The Pilot fit the bill perfectly.

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    Coverage

    Reviewed Oct. 4, 2017

    My husband has a Honda Pilot and a month ago we had a scary experience. My grandson (5) was sitting in the backseat behind driver seat and there is a seat belt which hangs from the ceiling for the middle seat. My grandson was playing with the seat belt as it is right above his head and he wrapped it around his neck & twisted it. I was in the passenger seat and looked back and saw and jumped into back seat. Because he was trying to get it off there was no slack in the belt and it was tight around his neck. I could not keep trying to undo it because it kept tightening. This seat belt does not unbuckle as it is a permanent belt therefore I could not hit the release button. Luckily we were 5 minutes from my house (as we just left) and I was holding the seat belt until we got home so it would not get tighter. I had to run in and get scissors which we then cut.

    All I can think is what if I didn't turn around, he could have strangled himself. So I wanted everyone to be aware of this middle seat belt. I went to local Honda dealer and he said with a tool you can release this seat belt or use another seat belt clip. Who knew! I asked if he would fix it and he said it is not covered under warranty because I cut it. I told him if I didn't cut it my grandson would have choked to death. I called main office at Honda and they said okay I will put it in complaints. So needless to say no help from Honda nor did they seem concerned that someone may die due to this seat belt. Since then I have gotten a tool that cuts seat belts and breaks windows in a car.

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    Reviewed Feb. 12, 2017

    Don't buy a Honda Pilot. I have a 2015 it was a certified vehicle that had 29k on it. I had a vibration and after several attempts to fix it. The dealer replaced the driveshaft. It did help but now when the temps are below 35 degrees it shakes and vibrates till it gets warm. I've had a lot of Hondas and this is the first one with problems. The dealer has been great and it's not their fault I have a lemon. Honda is aware of the problems with these vehicles and they need to step up and fix them. I'm going to fight this, but if they don't find a fix I'm done with Hondas and I will warn others about the problems with the Pilot.

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    Customer Service

    Reviewed Jan. 23, 2017

    Have owned several Pilots-love the veh but not interior! Med gray interior that once a stain of any kind appears, you cannot get stain out. If I had to guess, upholstery has never been treated [scotch guard]. Local detailing firm said if he detailed 10 Honda Pilots interior, he would have 10 complaints! Tried every kind of stain removal and stains only get worse-local dealership said 'never heard of the problem'!! Anyone else experienced this if so had any success in removing spots? Please email me at **.

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    Customer Service

    Reviewed Jan. 10, 2017

    I'm writing a bit out of frustration. My husband and I recently purchased a used 2015 Honda pilot from Infiniti of Columbus in Columbus Ohio. While we were highly satisfied with their customer service during the purchase we are a bit disappointed with a small issue we incurred after the purchase. During our test drive with the salesman we noticed a tire light was on. We were told the tire likely just needed air. After being at the facility 4+ hours for sales/negotiations etc. we left without addressing the tire light again.

    Over the next three weeks we had to add air to the tire weekly. Finally realizing we needed to get the car in for an evaluation we were told there was a screw in the tire and the tire needed replace for approximately $200. Now we only had this car 3 to 4 weeks and when calling the dealer to get compensated for this faulty tire we were told "Sorry we cannot do anything about it." $30,000 for a new/used car purchase is a lot for our family and I truly feel for a company of this size they should have paid for the purchase of a new tire.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2017

    I have the touring model of the 2016 Honda Pilot. I have had multiple problems with the Bluetooth and Honda will do nothing to fix it. The Bluetooth only works about 50% of the time. Apparently it is an issue that Honda has with Apple iPhones that they can't keep up with the system updates. They will not publicly address this issue and the public has the right to know. It has taken countless hours at the service department and it's frustrating that they refuse to admit there is a problem nor willing to do anything about it. They have suggested that I try to use a different phone.

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    Reviewed Dec. 7, 2016

    I have a 2005 Honda Pilot. It has had a few repairs and still runs like a dream. It can get through some of the worst weather conditions as well. The engine runs very quiet and I have over 105,000 miles on the car. I know I'll be driving this car for another 10 years. My family and I feel very safe in this vehicle. The Honda dealer where I maintain maintenance tells me my vehicle and year are still in demand if I want to trade it in. Needless to say, I do not intend to trade the Pilot in. The body and interior are in good shape. The engine purrs like a kitten. I love it! It was worth every penny paid!

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    Reviewed Nov. 4, 2016

    I have always bought a Honda because of their resale value. This time I bought a used 2011 Honda Pilot - already had to replace the air condition, now the rotors had to be sanded down. Steering wheel begin to thump and had a lot of play took it in that said the steering column - Grease had dried up so they had to replace the grease $192.00. Now it needs shocks because they said they were leaking. I'm am driving a damn clunker. What's next? The Pilot is only 5 - years old. Honda want give you a discount. I wish I could get rid of it but still owe a lot of money on my clunker. That's what I call it when I go to the dealership. I don't think they like it but that's her name. CLUNKER.

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    Reviewed Oct. 18, 2016

    I have a 2007 Honda Pilot. In March, 2011 I had to replace two window since the window regulator broke. 3 months later, one of them broke again. Luckily, it was still under warranty from the first fix. But then another one broke, and I had to replace it also. Now fast forward to 2016. I have been thinking about replacing my 9 year old car, and of course, another window regulator now breaks. Talked to Honda, and they said it is not a known issue. Well, from looking online, it definitely is. There was a class action suit in California about this issue. Anyway, no help from Honda, and not much from the dealership. After complaining enough, I got the repair bill down from $394 to $295. I just want it fixed so I can get rid of it, and never, ever buy a Honda again!

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    Staff

    Reviewed Sept. 30, 2016

    We have a 2013 Honda Pilot EX-L that leaks water inside the passenger compartment every time it rains. It leaks to the point where there has been standing water on the floor in the car. Spoke to American Honda and they basically told me "too bad so sad" that they had no responsibility to the problem. This is after the rep admitted that it is a design flaw with the car. How can it be our problem if they admit it is a design flaw in the car? They also told me the solution was we could not park it outside ever and that would solve the problem. Guess that means that we can't go anywhere ever again since most places have covered parking. He also said that if the paint goes bad it was our problem too for parking it outside.

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    Customer Service

    Reviewed July 23, 2016

    After reading an article about airbag recalls I decided to check online on July 5, 2016 to see if there were any recalls on my 2011 Honda pilot and there were none. Imagine my surprise when I received a passenger side airbag recall on July 19, 2016 telling me not to let anyone ride in the front passenger seat due to faulty airbag. This was a form letter that was dated July 2016. (They didn't know about this on July 5th??) I immediately called customer service to question this and also how long it may take to fix it. I spoke to 5 different people including 2 supervisors and was given a case number while they reviewed the problem. Two days later I was told by a case worker that my request for alternate transportation was denied because I had a three seat vehicle and my passengers could ride in the rear seats.

    I explained that I often carry large items (which is why I bought the vehicle) and that most of the time the rear seats are not available for passengers. I also stated that after paying $40,000 for the vehicle I was now being told that I could not use 20% of it. I was also told that she would mark my case as urgent but that was all she could do. Now I have limited use of my vehicle for the next 2 + months. I had recently been talking to the local dealer about buying another new Honda but will have to rethink it. I find this totally unacceptable and will be talking to NHTSA.

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    Customer Service

    Reviewed July 15, 2016

    Received a recall for the passenger side airbag of our 2006 Honda Pilot. We called right away only to be told that it would be another two months to have the problem repaired. We were also told not to allow anybody to ride in the front passenger seat until the problem is resolved. We bought our Pilot because of the seating. Now we can't use it in the manner we desire? For two months? Why? We were also told it could explode without any impact. So, I'm not supposed to allow a passenger in the front seat and that the airbag could go off without any warning. How safe do we feel... not very.

    Even barring the fact that there should be no passenger in the front, what good would that do if we're driving along and the thing blows up on its own, on the freeway perhaps. So they do not think what a fright that would cause and the ensuing crash from being scared out of our wits. What kind of world do we live in that we don't at least get a loaner car to save our lives, and those around us from a dangerous situation and is the government aware that by allowing car companies such a long time to fix the car what a dangerous situation for those around us?

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    Price

    Reviewed May 29, 2016

    I own 2 Honda Pilots. A 2005 and a 2011. I've had the oil dipsticks get stuck on both vehicles. I faithfully change the oil every 3000 miles and always check the dipstick in between changes. I have put oil on the rubber O rings at the top of the dipstick and it still gets stuck. On my 2011 Honda Pilot, the dipstick broke off and some of it is still stuck down in the filler tube. Honda knows they have a problem with these dipsticks getting stuck and offers no solution or a replacement dipstick that won't get stuck. Now Honda's poorly designed dipstick is going to cost me money to drop the oil pan to remove the dipstick. Find a solution Honda!!

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    Reviewed April 21, 2016

    I have owned 10 Honda vehicles over the last 28 years and have been very pleased with each one. In 2007 bought a CRV and in 2010 bought another one but when the window design was changed on the 3rd side window I opted to go to a Pilot. Bought one in 2012 and another new one in 2014 and now the 3rd side window design has been changed to look like all the other SUV's on the market but the bigger problem is the impaired view with the window design. I will leave the Honda market and look for a vehicle that has a safer window design. Perhaps the design engineers should do customer surveys before changing certain designs. Thanks Honda.

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    CoverageStaff

    Reviewed March 25, 2016

    I purchased a 2015 Pilot brand new and have had for 1 yr and they tell me I need new rotors and they are not covered. So basically every year they are telling me I need to replace my rotors. Really this is totally unacceptable for a reputable company as Honda is suppose to be. I should have NEVER!!! purchased this vehicle. This is absurd. They will not replace these under the warranty of 3 years 30.000 miles. Really this is a very bad situation that they have put me in. At this time I may just have my attorney get involved and then after I will make certain everyone knows not to purchase a honda because they lie about their warranties. Now I cannot drive my car due to the fact I do not have an extra 1000 dollars to fix the problem. I could go on to tell you what the guy in service told me but only have 200 words... Very Disgusted with Honda!!!

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Feb. 5, 2016

    I purchased a 2012 Honda on October 17, 2015 which was delivered to me on 10/20/2015 with a brand new battery (from a non-Honda dealer). On November 23, 2015 the vehicle would not start. I had AAA jump it. Again on November 28, 2015 it failed to start. On November 29th had have it jumped again, drove about an hour and then it would not start again. Once again I jumped it to make it home. On November 30, I had the Pilot towed to the local dealer when it still was not able to start. They then worked on it for 22 days, put in another battery and ECM and main relay and drove it 500 miles. This was the suggestion from Honda Tech. They stated it was fixed. On January 5th and January 8, 2016 the Pilot would not turn over the first try. It would take 2-3 times before starting.

    On January 9th I took the Pilot to the local Honda dealer service center, where at first they could not duplicate the issue and almost sent it home until I asked them to check to see if a the software on a starting had been updated and there was not enough power to even scan my Pilot. They then did the right thing and kept my car. This time they had it another 22 days and 200 miles. Honda Engineering supposedly flew someone out and then sent the dealer a modified ECM. Another battery was installed. I picked up the vehicle on January 30th, 2016. Some background on the vehicle: The previous owner had it at the same dealer 3 times for the same issue prior to my purchase. This is the 5th time that this Pilot has been in the shop for this same issue since May 2015. Per the service records before it has had 3 new batteries along with 2 alternators before I even owned it. The issue started under its manufacturer warranty.

    On January 12, 2016 I made a claim with Honda USA regarding this vehicle. My case manager closed the case 7 days before the vehicle repairs were completed or delivered to me and stated the vehicle was fixed. I have asked him specifically 3 times to speak to supervisor. The conversation I had with him today stated that a supervisor could not help me. I have yet to speak to one and today is 2/5/2016. I have asked questions from both Honda and the local dealer what exactly was modified and why on the ECM and the dealer states they have not been told and the Honda keeps saying "Engineering" did it. They keep telling me that the local Honda Dealer Service center should be able to tell me.

    All that I have been told by the local dealer Service Manager is that the parts are modified and he does not know what they (Honda Engineering) did and why. I was also told that my vehicle has a problem and that Honda does not want it public. Per my records and the previous owner's record this issue is intermittent. It has taken anywhere from 3 weeks to 3 months to reoccur. I understand that sometimes there are "bad cars". I would expect a company to rectify it, instead of using my car as a test to see if it works now. I called again today to request a supervisor to call me and was told I would most likely need to revoke my customer rights and hire legal help to not expect any answers. I asked if I could talk to someone in Engineering so I could get an answer on how and why they modified the ECM.

    The local dealer has provided me a loaner car both times and done all work under warranty at no cost to me. Which I am grateful for. It is sad that Honda will not call me to discuss the cause of the issue and take responsibility for the problem. This car is unreliable and I should not be a test for Honda to avoid a potential recall. I drive with a jump box in the back of car just so I won't be stranded again. Not only did I have issues with the car, the first time it was at a dealer an item was stolen from vehicle and a camera was left in it.

    Honda has provided no answers and the case manager they have assigned me refuses to let me speak to a supervisor, I have asked on 5 different occasions. I have been told by the local dealer's service manager there is a "problem with your car". I am very disappointed in the Honda name right now. I bought this car thinking that Honda was a good company with good cars. I am now considering going back to Nissan.

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    Reviewed Jan. 14, 2016

    I can't turn the key in my 2003 Honda Pilot. Honda knows this is a huge problem and won't contribute a cent because the car is older & I don't have it serviced at a Honda dealership. My brother also owns a newer Pilot and the same thing happened to him. I will NEVER, EVER buy another Honda & will make sure I let as many people as possible know about it.

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    Customer ServiceCoverage

    Reviewed Jan. 12, 2016

    I bought a 2012 Honda Pilot brand new at a local dealership. At around 30,000 miles the car began to make a loud squeak and thump during cornering. We looked under the car and saw that oil was leaking from a bushing. Apparently they knew that these oil filled bushings fail prematurely for years but did nothing about it. Since I was still under the warranty I called the local dealership. I was told it was a wear part and would not be covered. On the flat smooth roads in South Florida this part should have lasted at least 75,000.

    I found online everyone had the same complaint so I called the dealer again and said I wanted them to pick up the part and I would pay the labor. They refused. I said the car doesn't run like it did when I bought it and I wanted it checked out under warranty. Not only did they refuse but said I would be charged 180 dollars if they deemed nothing wrong under warranty. I called Honda corporate and got the same response after a lot of time going through the official complaint process. A lot of steam was building online about getting a recall so I waited for a recall notice or something to come out, nothing came.

    About a year later I was on a long summer road trip with the kids and the ride became unbearable. I had a local trusted mechanic where I stopped replace the worn out pieces at a cost of over 500 dollars and 1 day wasted waiting on repairs. He said he would knock a few bucks off if I paid cash. I had cash on me due to the big road trip so I paid cash. I get home and there is a recall notice in the mail! It states bring it in to a Honda dealer or fill out this form for reimbursement. So I jump through all their hoops only to be told they will not issue me a reimbursement unless I give them a copy of my savings account with the exact amount taken out. I explained why that's not possible and didn't want to send them a copy of my bank statement regardless. So they refuse to pay me.

    I told them "This is my 2nd brand new Honda Pilot and my last if you don't make good on this." They don't care. I told them I would call the Better Business Bureau. They said, "Go ahead." I filed a claim with BBB and Honda wouldn't even respond to them. I just want everyone to know they refuse to back their products and could care less if you're a recurring customer. Never buy a Honda!

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    CoveragePunctuality & Speed

    Reviewed Oct. 8, 2015

    I owned a 2005 Honda Pilot. It was way too nice in appearance and just annoying. For one it overheated for no reason. It had coolant, a working pump and a working electric fan and it would just get so hot that the needle went past red. The dealer said there was no problems so I thought nothing of it and drove it til I could return it and just get another cheap working older car. (I regretted getting a car from Payless.) Come a few days later the alarm would go off every time I unlocked and opened the door and would take 10 minutes to get it off. I honestly wanted to just rip out the wires. It was so worthless.

    Starting after that the car started pulling one side and the steering shook when I would go on a street with barely even any holes. The windows on one side stopped working and one button basically shot out when all I did was try to put the window up. I had to cover it to avoid water getting in and the dealer didn’t provide any "auto coverage" when they originally claimed to. The heat did not work. For a "luxury" car it was terrible. The leather seats were freezing and the car just shut off and made a grinding sound every time I tried starting it back up and took about 30 minutes to get it to stay on and made me late for work every day. But I mean it’s what ever.

    I should’ve stuck to my 2005 Mitsubishi Endeavor (best car ever). Sadly I traded it in and it makes me sad knowing they junked my baby for this trash. By the time the car was returned they claimed I "destroyed the car" when I didn’t even dare to even get a scratch on it. I never want another Honda. I was lucky they at least took it back.

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    Price

    Reviewed Sept. 24, 2015

    True to Honda name, this vehicle is unbelievable in performance. Have 170K miles and it runs great. Hardly have to maintain other then oil changes, trans oil change. Takes some beating and still keeps on performing great. It is so good I do not feel like parting with it. It runs better than more expensive cars like BMW and Mercedes which are our other cars. Everyone at home likes to drive this!!! My next buy will be a new model Pilot. Hopefully it works as good as this one did.

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    Coverage

    Reviewed Sept. 10, 2015

    I purchased a 2012 certified Honda Pilot from a Honda dealership in Novi Michigan and come to find out just with 60,000 miles the rear shocks are leaking and the dealer wants $500.00 to replace the rear shocks. I'm so upset that buying a certified vehicle don't mean you're covered. I'm so disappointed in the dealer and Honda quality. I could only imagine if the shocks don't hold up for 3 years, how is their cars going to last. The dealer should have covered the replacement under warranty, but I was told I was out of luck. This will be my last Honda that I will ever buy. What a mistake I have done and feel very disappointed that I have wasted my money.

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    Punctuality & Speed

    Reviewed Aug. 4, 2015

    I bought a 2015 Honda Pilot on May 31st of this year. By the middle of June I got out of the Pilot and I heard a pop. I looked back and saw the driver's seat popped out. I brought it to the dealership and they replaced the (clips) which supposed to hold the seat in. 8 days later same problem so they put new clips in. Within a week the same thing happens so they replaced the whole seat, well here it is 8 days later and same problem.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 19, 2015

    3 month prior to the end of the warranty my Honda Pilot 2012 had so called "Cylinder #1 misfire" issue (Plug #1 was oil fouled). There is a TSB regarding this issue and it involves costly ($5,000) repair. Instead of fixing the issue they replaced the plug and told me that there was a bug in the on-board computer software. 9 month later it happens again. At this point my Honda is not covered by warranty so I bring it to independent mechanic. He replaces same plug again and tells me that I have to bring my car to the dealership ASAP because there is a TSB and they will fix it free of charge. Dealership refuses the fix based on the fact that car already fixed and they can't verify error codes.

    Next day I call Honda America only to find out that I HAVE TO WAIT UNTIL MY CAR BRAKES AGAIN AND THEN BRING IT TO THE DEALER FOR REPAIR! The problem is that when it happens you can drive no more than 10-20 miles until engine is toasted. So if it happens when I am far away from the nearest dealership I am stuck. On the top of that it would take 72 hrs to fix it. This is my first Honda. And it will be my last Honda!

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    Coverage

    Reviewed May 18, 2015

    I love my Honda Pilot (2011) but there is one problem. I had my three grandkids for six weeks last summer. In order to keep my car nice, I did not allow them to eat in the car and only gave them water to drink. (I gave them plenty of treats, just not in the car!) When they went home and the car seats were removed, my cloth seat covers were horribly stained, apparently by spilt water! We just accepted this until tonight when our son suggested I do some research. Is this a common problem with these cloth seat covers? Has Honda had to deal with complaints on this? Curious if others had this experience.

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    Verified purchase

    Reviewed April 30, 2015

    Honda refuses to provide rental car while RECALL parts are back-ordered. Honda's Recall Letter to us states - if we drive our 06 Honda Pilot, "The defects in these vehicles could kill or injure you or other people in your vehicle." We received the recall letter on April 24, 2015. Same day I called Parker Honda, Morehead City, NC to schedule the work. I was told it would be several weeks before the parts could be ordered and installed. Parker Honda said to contact Honda Customer Service (HCS) about a rental car. I called HCS to get a rental vehicle that day and got a Case #. I was told we could not immediately have a rental car for the 'several weeks' until our vehicle can be repaired. WE ARE PAYING FOR A RENTAL CAR TO AVOID BEING KILLED BY THIS DEFECTIVE VEHICLE. HCS WILL NOT RETURN CALLS/MSGS TO PROVIDE TEMPORARY VEHICLE.

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    Customer ServiceStaff

    Reviewed March 10, 2015

    On my 2012 Honda pilot there is a terrible shake and humming noise. This all started at 28,000 miles. When driving at any speed from 20 mph to 70 mpg. There is an awful shake that comes from the vehicle when it is in the eco mode. I have taken it to the dealership 4 times. Each time they claim that they have fixed. On a test ride with the manager the last time he told that the shake I am feeling is a normal characteristic of the Honda pilot. I kindly told him him that they didn't list that as one of the selling point. He responded by saying that it is normal and there is no fix for it. I strongly feel that no one should have paid 30k for a vehicle that has a shake in it. So once again I will be going back to Bianchi Honda in Erie, PA to see if they will fix my pilot or take it back.

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    CoverageStaff

    Reviewed Feb. 24, 2015

    Engine dashlight on with subsequent slipping of the transmission when attempting to gain speed or accelerate. Had service on transmission done per recommendations from code repair mechanic obtained when taken in for service, and all recommended service per owner's manual current and has been done. I am original owner of vehicle purchased at Orr Honda in Texarkana. I have reviewed the thousands of complaints online of this same thing on NHTSA, highway safety commission, and the center for auto safety car complaints sites.

    Many report an eventual deceleration from either the transmission dropping down suddenly to a lower gear, or total transmission failure, some nearly resulting in accidents on busy highways and I'm certain others that are still unreported as mine was until I began to research this engine light and codes that are being given with some suggested electrical 3rd & 4th gear switch replacement and close examination of the lines supplying the tranny fluid to different areas of tranny, as well as the drain and refill times two. Some even recommend three and then if issue reoccurs or simply doesn't improve at all, all have pretty much been advised by their Honda Dealership that they need either to replace the torque converter &/or the entire transmission and majority are left being told that it is their problem solely to pay for.

    Now while I'm no attorney, nor am I an experienced mechanic, but I am a licensed practicing medical professional who witness firsthand what a serious vehicle accident can do to devastate a person's health and life as well as that of their family and friends. So I am questioning why the spokesperson for NHTSA, Karen Aldana, as she stated in her interview printed in the Jan. 8th, 2011 issue of the NY Times would state that they were considering another investigation into this matter if the court-mandated recall in 04 on specific 03 & 04 Pilots and other models as well with the VIN #'s they issued recall for continued to experience transmission issues that consequently could result in serious safety issues.

    I would think that after this court-ordered class action settlement regarding the recall of Honda various makes and models on the airbags that have caused loss of life and tragic accidents as well as life-altering pain and undue suffering that NHTSA and Honda would err on the side of good faith and customer safety and have an obvious warranted and needed recall and replace or cover repair costs on their product that they continue to deny exists. And when I read as many consumer complaints as I have the past week it doesn't take a genius to realize their transmission in the said make and model vehicles suffers a serious obvious design flaw, doesn't have sufficient filtration internally to prevent foreign body flakes that can begin to occur if torque converter begins to fail, results in the serious costly and I'm sure thousands of reported issues as well as at least that many more that go unreported to this day.

    I should hope it isn't going to also take tragic loss of life or injury to us the very customers that keep them in business and were sold a product we were lead to believe they would stand behind in the event of such an issue of this magnitude. I am going to do whatever I can to bring a new spotlight of attention on this travesty and seek out a law firm to once again hold Honda accountable for this ongoing problem that consumers are being forced to either cover the expense of repair or take their losses and simply buy a different vehicle which from all I have read will never purchase another Honda product due to their poorly handled resolution to this that they very well know they are responsible for and deny to address.

    And if someone has or does suffer serious injury from this transmission flaw I should hope that they are held legally accountable for it and the justice system will punish the responsible party or parties accountable, not that that will be enough. What a shame to see a automobile Dealer that once had such high standards and a product to back it up who stood behind it fall to this level and sit by and be allowed to do little or nothing to help the very people that helped them achieve the status they have today.

    But that status I predict is going to soon slip away and they may find themselves in the very situation others have such as the Chrysler corporation before they began to realize if they wanted to survive they must provided a superior product, put their customers first and stand behind the products they sell. This issue covers such a broad spectrum of their make and models and so many people have needlessly been put in a position to suffer due to it that left unaddressed and not rectified their demise will soon follow. A product design flaw is one thing but negligence and a corporate cover-up are an entire other story.

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    Reviewed Feb. 23, 2015

    2nd time our 2012 Pilot rolled a few feet after being put in park. No one was hurt. Honda looked at this after the first incident and said the vehicle was fine.

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    Coverage

    Reviewed Nov. 25, 2014

    Brand new Honda Pilot 2014 EX-L 4WD. Bought it from Union Honda located in Wilmington DE. After driving for few months gas cap door fell off because the round gas cap door is cheap piece of plastic clip on cover. Car dealer won't fix it unless I pay few hundred dollar. They told me it don't cover under warranty because there is no default, I broke it. Paid thousands of dollar for new car to put epoxy glue to hold the gas cap door. Feels great.

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    Staff

    Reviewed Oct. 18, 2014

    Within the first month of having my black 2014 Pilot, there were white brush like scratches by my passenger front wheel panel. I thought someone with a white SUV must have hit my new car and was very upset. Then a few months later, I noticed more on the same side in front of the tire but higher up. Now a couple days ago as I am drying off my pilot, I see more above the light and on the side. I googled to see if others are having paint problems, and they are! I can't believe having a car for less than a year and am continually having issues with the paint. This is just the start.

    Within 24 hours of purchasing my pilot, the tire sensor light came on. The dealership changed all 4 tires to make sure it wasn't a tire issue. Well, more than once a month, the tire sensor light comes on and I have to embarrassingly take my new SUV to put air in the tire. The other day it had 3 of the tire sensors on. When I started driving it then 2 of the 3 went off. In addition to this, my driver’s side window makes a loud noise when I roll it down. And just when you wouldn't think there was anything else that can happen to a new car, the rubber flap that is part of the cup holder is already cracked.

    I took my Pilot into the dealership today. I was blamed for hitting other cars while driving or it was that my car could've been dusty and someone rubbed up against it 3 different times and scratched the paint. I make sure to park my car at the edge of parking lots near nobody! I can't believe I was being blamed for this problem. They brought the paint specialist over and he said it is not Honda's paint, even when he pointed out where it was never painted in 2 spots in the crease of the front panel and the one above it. There was still white wrapping stuff in there. Then he said that maybe it was a car wash I was taking it to. I am so angry!! This is just not right!

    Oh and there are two or 3 chips in the front passenger side door center where the strip is. They said those are from door dings or shopping carts. I said there is no way as I never park next to any cars. Again they are saying that I crashed my vehicle 3 times in less than a year, and that 3 different people have hit my door in less than a year. Wow! I am so disappointed. So now I have to wait until Tuesday when their Honda Rep is at their dealership. And she supposedly doesn't have paint experience. But to give them credit, they put air in my tire that continuously leaks out, will replace the tearing cup holder, grease my window, and will set my tire sensor at a higher psi so it won't go off supposedly. My family has had Honda's and Acura's for years and never a problem like this. Then I was told by the paint specialist that if I didn't like my Pilot they buy them all the time. I just laughed at him.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 11, 2014

    My Honda Pilots pedal was stuck twice in two weeks. This occurred today 10/10/14. The key was removed from the ignition but the car was still on. When I removed the key from the ignition the car remained running. This happened today and yesterday. I reinserted the key to turn the car off and the car accelerated. Luckily, the car was in park. This happened again on 8/23/14. My son was driving and the pedal got stuck. My son quickly put the car in neutral and the car idled down. This was very scary. The car remained accelerated for about a half of block. This could have resulted in a fatal accident.

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    Reviewed Sept. 29, 2014

    My new 2014 Honda Pilot was in park. The key was turned off and it immediately started to roll backwards, threw me to the ground and continued to roll down my driveway, hit a tree -- $8,000.00 + repairs. I called Honda Corp and reported this because I know there was a failure of some sort with the car. They rejected my report and also quite nasty about my concerns. I am going to pursue this further but working on a plan. I feel they were irresponsible and dismissive of what could be a very significant issue. If anyone has had this same problem would like to know.

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    Customer Service

    Reviewed Sept. 25, 2014

    I have 2 cars - A 2014 Honda Pilot and a 2010 Subaru. The Subaru links up fine with my cell phone. I just leave it in there on the charger and it picks it up without any problem and work flawlessly. Honda Big Tough Nice car but damn, you would think they could get a better linkup system than they're using...

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    Reviewed Aug. 30, 2014

    I dissatisfied with my Honda Pilot Touring 2014 with the gas mileage and my Rear camera. Honda said this car do 18 up 24 miles per gls. My Honda Pilot I put 17gls of gas - it give 207.9 mileage. It's less than 12.5 miles per gls, coming from PA to NY 1 hour and 30 minutes it took more than a quarter tank. The rear camera is very blur. At night you cannot see anything - too blur.

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    Reviewed Aug. 8, 2014

    I took my 2007 Honda Pilot to the Phillipsburg, NJ authorized Honda service center and they recommended having the valves adjusted. When I took the Pilot to the dealership service center, it did not make any noise. After they adjusted the valves, it was making a clinking noise so I took it back to the service center. They then explained that the engine was bad and I needed to replace the engine for $10,000. Since there was no issue until they adjusted the valves and they did not say that the engine was bad when they had done the work, I can't believe that they didn't do something to cause the engine to go bad but they won't help with this issue. Any suggestions on how I can get Honda to step up to help with this issue?

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    Reliability

    Reviewed June 30, 2014

    I am the original owner of a 2003 Honda Pilot. I purchased a 7-year extended warranty, and have had all my service done at my Honda dealership. The car has been garaged and well cared for. In brief, my Pilot has been meticulously maintained. The current issue is the SRS light has come on and Honda wants $430 to fix it. The problem is they put out Service Bulletin 06-009 on this issue in 2006 and extended the warranty on the OPDS unit/sensor for 10 years or 100K miles, whichever occurs first - but didn't send a letter notifying me of the issue. I am at 10 years 8 months, and 90K miles.

    Using the extended warranty versus a recall is a "catch 22" for the consumer. If the issue doesn't show up within their timeline, you are sunk - but the customer is not notified of the issue, and the dealership is not required to inspect for it. So, it is still a defective OPDS and a safety issue, but now I have to spend $430 to fix Honda's defect. Since the car is 11 years old, this may seem fair to some, but I had the same experience with the Pilot's engine mounts in Jan 2012. Another non-publicized extended warranty vs a recall. Honda benefits if the issue doesn't show up soon enough. I've also replaced all four door actuators and all light bulbs in the control panels at my own expense. None of these issues happened with my 12-year-old Toyota Camry. I believe Honda should produce a reliable car and stand by it when defects turn up.

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    Reviewed Feb. 20, 2014

    I have a 2014 Pilot LX bought in October 2013.. At the beginning I did experience the shudder issue as described by others between 40 and 50 mph, and then again between 60 and 70 mph. Although not extremely bad it was noticeable. At the present time the truck has 5000 miles on it, and I no longer experience any tremor/ shuddering. I have not experienced it since approximately 2500-3000 miles. I'm very happy with the truck, and have had no problems at all. Combined mph is 20.1 in the total 7000 miles, combined freeway and street, approximately 40%-50% respectively. Overall very happy with the truck. So far happier than I was with my previous car, a rav4 2008, which I also bought new.

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    Coverage

    Reviewed Jan. 4, 2014

    Do not buy a Honda. Not because mine is a money pit, with lots of problems; but because beyond changing your oil and putting in spark plugs, HONDA does NOT know how to fix their own vehicles. Nor does anyone else. I've paid the dealership thousands $$$ this year and my vehicle is a nightmare. Water leaks everywhere. Carpet ruined and floorboard rusted from water damage. Several trips to dealership who told me they did not know what was causing the leak and they could not fix it and that I would have to find and pay someone else to take the seats out of my Honda Pilot in order to pull out the carpeting.

    The Honda dealership could not tell me who to go to for assistance. I have to use a large tarp and bungee cords to cover my Honda Pilot every time it rains to keep the inside from turning into a swimming pool. It's really hard for one person with two hands to get a large tarp on an SUV when wind and rain are blowing around you. My floorboard is rusted!!! I used two jugs of rust remover and still can't get the rust off. Air conditioning does not work and in the summer, it gets up to 97 degrees here!!! Heat stroke ville! The dealership keeps telling me, "There is nothing wrong with your air conditioner"... so then why in the hell is hot air coming out of the vents when I have the AC dial set on the coldest setting?

    Don't ** insult my intelligence. I guarantee the AC in their personal cars is blowing out cold air way better than mine does. I just paid them $378 for a new air mix motor; $452 for a new sunroof, $$$ to have not one, but TWO new windshields put in; $800 for a new timing belt, $200 for water tests, $200 for new spark plugs, $$$ for a rental car while my Pilot was in the dealership, $137 for a front stabilizer bar link; $192 for a right inner CV boot that was leaking... on and on. I'm driving a piece of trash and Honda cannot fix my damn air conditioning. I HATE HONDA!

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    Staff

    Reviewed Dec. 18, 2013

    We purchased a brand new Honda Pilot in November of 2013 for $38,000 and have dealt with vibration issues with the vehicle since new. It's been in the shop 4 times and we are now being told it's a normal function of the Cylinder Management System. They had it for a week this last time and changed a "counter vibrating motor mount" and downloaded a new computer update. The result is that instead of the intermittent vibration at 45 mph+ It now: 1) Vibrates and shudders for prolonged periods while shifting through all gears; 2) Vibrates, shudders and surges at all speeds and while decelerating.

    When we told the dealer it was worse with these new symptoms, they (the service manager) said it's normal but they could put the old motor mounts back in. Next Honda steps: Wait until next month to have the area rep from Honda drive it. Meanwhile: My wife insists that she drives my car (Hyundai) and I get stuck driving her brand new vibrating Pilot. I don't blame her, the droning or vibrating can actually be felt in your eardrums. The Honda mechanic said he could feel/hear vibration in his eardrums like when a back window is cracked open. Later he agreed with his service manager that this is normal.

    We are seriously disappointed in our first and most likely last Honda purchase. It's been a very time consuming and perplexing experience. BTW there are tons of stuff on Honda forums about this very same issue. Sadly it seems this is pretty common. We have filed a claim with Honda but not been satisfied with the results to date.

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    Price

    Reviewed Oct. 4, 2013

    I bought a used Honda Pilot from Tyler Honda in Stevensville Michigan. I never had a chance to take it on the highway. Several days after buying it, I noticed the steering wheel was shaking once I hit about 67 miles per hour. After making a complaint to my salesman, about two weeks later, the dealer put my car on the lift and found that I had inner wear on my tires and that my alignment was out. I asked if the tires were checked before the car went out and they said their mechanics did a safety check on everything including the tires.

    If a vehicle's front end is vibrating down the highway, I would hardly say that is a safe condition. The salesman said it was the service department's issue, and the service department said it was the salesman's issue. They charged me $700.00 and claim that it is a discounted price. I don't think this vehicle should have ever left the lot legally with tires in this condition on it.

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    Reviewed Sept. 16, 2013

    I have had my new 2013 Pilot for 6 months. Part of 1 winter and my chrome is already discolored and cannot be cleaned to look new. I still have 30K dollars to pay it off and it already looks crappy? I asked the dealer to fix the issue and they said that it was not faulty chrome, but due to Colorado weather. I have had (3) Explorers and the last one for 10 years and then 2 other cars with chrome, none of them have had issues. This is an inferior product and it really makes me question my purchase. I fear that the other parts will be at the same poor standards. I bought Honda because I thought it would be a quality product. I really fear that I was greatly wrong. I will never buy another Honda!

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    Reviewed Sept. 5, 2013

    I took my 2010 Honda Pilot into Majestic Honda because I was hearing a knocking sound when I drove the car. They diagnosed my car and told me that it was the engine. Did not have warranty with Honda but I had an extended warranty with another company. Honda told me I had to contact the warranty company and let them know I was going to bring my car in to be serviced for the engine. I called the warranty company and took the car back to Honda. Honda had the car for several days, tore down the engine, which took them six hours of labor and called the warranty company. The Warranty company sent an adjuster over to Honda to inspect the engine.

    According to Honda, the inspector denied the claim. I was told by Honda that at that point I was responsible for the six hours of tear down which was 660 dollars. I paid the money. Had to have my car towed home. I called the warranty company and it turns out that the claim was not denied and that they were waiting for Honda to show more proof of why the engine failed. At this point, I already had my car towed home. Honda told me I had three choices: One, I can pay for another engine, two, I can pay them $2,000 so that they can put the engine back to how it was when I took it to them or three, I can get another car. My issue with Honda is that they misinformed me as far as the claim and they never told me I had to pay them to give me back my car drivable. They didn't inform me well.

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    Customer ServiceStaff

    Reviewed June 11, 2013

    Every single piece of chrome on my 2012 Honda 4WD Pilot is discolored. It looks terrible and I have the car less than 18 months. The chrome is not pitted. It is discolored with many spheres measuring 0.25 to 0.5 inch in diameter. Honda Customer Complaints refuses to replace the chrome (even after escalation) stating that it is an external factor causing the problem (salt on the roads). My cheaper Honda CRV does not have discolored chrome. This is clearly the case of poor selection of materials not able to withstand normal wintry road conditions. I want all chrome replaced. I am outraged by Honda's lack of response and quality orientation. The hotline representative stated that they are not responsible for design quality, simply workmanship. The quality of workmanship in the design department is severely deficient.

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    Customer ServiceStaff

    Reviewed March 28, 2013

    Interior Blue Tooth and Speaker System - I will get a lawyer! I have only had my pilot for 3 weeks! First, my Samsung Rugby Pro which is on Ice Cream Sandwich system that I paid almost $300 for does not work in the Pilot! It disconnects all calls and you can't disconnect. So I went and had to spend another $200 to get a new phone last night on a Motorola mb886 which is on Jellybean system. Mind you, go on Honda's website and both phones are listed on the (compatible) list, meaning they are supposed to work! Today, I discovered it does the same thing!

    Two days ago while on Honda's bluetooth, I heard a loud pop! It was the subwoofer speaker! I am 46 so I don't blast any music! Honda must be held responsible. When I talked to a service person, he said yes, they are having a problem with the iPhone and Samsung phones! Now, Motorola does not work. This is not a coincidence! It is the system in the 2013 Pilot. Here is the crappy part 2013 Pilot owners have not been notified of this problem! Please help! Thank you.

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    Reviewed Feb. 14, 2013

    I bought a brand new Honda Pilot in October 2012. There were some problems with the car since the very first day. One of which was, and still is, the squeaking noises. The service center failed to resolve the issues after 3 visits. And frankly, those noises are bothering me a lot. The local only dealer in Saudi Arabia tried to accuse me after they failed to fix the car. I took the car to them several times and every time, they told me it was fixed. But the fact is that they couldn't fix it. I have sent complaints to Honda USA where the car was made and also to Japan, but it seemed that they didn't care. What should I do?

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    Customer ServiceContract & Terms

    Reviewed Oct. 29, 2012

    I signed a contract for a 2005 Honda Pilot and the sales staff assured squealing noises and rough running conditions would be repaired. They wrote in due bill terms I could perform a final test drive to verify the issues had been fixed. When I drove again, it had the same issues and they would no longer help. Since then I have brought the vehicle in 6 times to repair the current issues. We have never received invoices for work performed and still have the same issues with the vehicle. No one at the dealer (Emotorswest) will respond to email or phone messages.

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    CoveragePrice

    Reviewed Sept. 23, 2012

    I purchased a 2012 Honda Pilot with 11 miles on it. I was sold a car that was a lemon for top dollar. The car was overpriced and I was overcharged for this vehicle. They even took my warranty I had purchased with my 2010 Honda Pilot without my permission or knowing what they were doing. I did not agree to them taking my warranty. They distracted me by saying I had taken a pen that I did not have. I was so embarrassed and humiliated. Later, I realized it was all an act to distract me while they were taking my money. It wasn't enough that they sold the car to me overpriced. The car has numerous problems. It had to be towed in within six months of purchase. They told me a rodent got in the engine and bit the wires and it was not covered under the warranty. The car is barely running and has parts that have fallen off the back wiper blade. Part is not working like the back window will not open. It skips and acts like it wants to stall when I switch gears. The ventilation is not working properly ... I do not drive it and I'm scared to take it in for what they may do to me or accuse me of. Can someone please help me get justice for what they have done to me for trying to buy and have a decent running car?

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    Customer Service

    Reviewed Aug. 13, 2012

    In 8/2011, I bought a battery that has a 5 year warranty. On 8/9, I jump started my car the following morning and took it in to Hardin Honda to have the battery inspected. The battery was inspected by Mr. **. He called me to inform that they found no visual problem or indication of car not turning on. I drove my car back home, no problem. The following night, the car had trouble turning on, the battery appeared drained. On 8/11, I jump-started it again and took it back to Hardin Honda. I pay $110.00 for an electric inspection. Hours later they called me to tell me that the starter needed to be replaced, but they wouldn't be able to complete the job till possibly Tuesday.

    I noticed there was a clicking when I turned the ignition switch that wasn't there before. The manager pointed out that it was the starter, but I had never heard the noise before. I turned on the car and drove it to Pep Boys. At Pep Boys they checked the battery, the battery test failed and I was told the battery was bad and needed to be replaced. There was a discrepancy between the two service stations in regards to the battery test. Pep Boys failed, Hardin Honda passed. Furthermore, I suspected that the starter was tampered or replaced with a bad one. My car is a 2004 Honda Pilot and I have maintained it properly. I would like an investigation to my complaint.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 5, 2012

    Terrible service/untruthful salespeople: In 2009, I purchased a brand-new Honda Pilot. Both the saleswoman, Sandy, and the finance officer talked me into purchasing the extended warranty, assuring me that it would cover everything. Even though I did not want to purchase this warranty, they convinced me that it was worth it. This vehicle is paid off.

    Today, I noticed that the leather headrest on the passenger side seat is starting to split. Since the Gilroy Honda dealer is not longer in business, I drove to the Morgan Hill dealer to speak to the service department. I was told that the extended warranty did not cover this part (headrest) and I would have to pay $170 plus tax to purchase a replacement, which would have to be ordered. When I grew upset and inquired as to why I would be told this part was covered at the time that I purchased the extended warranty, the employee I was speaking to actually told me that the people who told me that were all liars!

    I have lost all faith in Honda. I am extremely disappointed in the materials of my automobile, in the way that Honda representatives misinformed me, and the fact that one of Honda's own employees stated that the people who misinformed me lied to me! I am requesting a replacement leather headrest for the front passenger seat of my 2009 Honda Pilot. I take very good care of my vehicle and have done nothing to promote the splitting of the seam. It almost appears to be inadequate material or workmanship. In a good faith interest of exceptional customer service and to stand behind the ethical and moral values you quote, I would most appreciate Honda sending me this replacement to my home in Gilroy, CA USA 95020.

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    Reviewed Aug. 1, 2012

    I am very disappointed in the purchase of my 2011 Honda Pilot. It is honestly the worst vehicle I have ever owned. After just 20k miles, I had to have a torque converter replaced. The truck still isn't running right, the transmission still slips, the leather seats are already developing tears, and it's not from my family as we're all very light builds. There is no reason for this poor quality. The remote key barely works, the door trim is falling apart, the trim on the back "hatch" door is falling off. I bought this vehicle because we had owned a 2004 Pilot, bought new and put over 150k miles on it without a single problem. I have also owned a Civic SI and an Accord that I loved dearly. Unfortunately this Pilot has ruined my love for Honda. I will not be purchasing another, and after owning it a mere 6 months, I will be trading it in for a different SUV and taking a loss on it.

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    Customer Service

    Reviewed March 20, 2012

    Brand new 2012 Honda Pilot EX: Excessive brake pedal travel and bad braking which is amplified with increased speed. Traveling on the highway at 65 mph and with a comfortable distance from the vehicle in front, the flow of traffic slowed down suddenly which required rapid braking. I pressed the pedal to the floor and almost ran into the car in front and missed it by only about a foot. Applying the brake had very little response and the Pilot SUV traveled an excessive distance before it came into a stop.

    I had the Honda dealer checked the problem and they said they compared it to other Pilot's and it was within Honda’s specs. Not an acceptable answer. This could happen again with more serious consequences. There's a braking issue with these Honda Pilots.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 15, 2012

    We were driving, out of town and our 2005 Pilot, with 98,500 miles on it, overheated. There was a burning smell, we glanced at the temperature gauge and noticed that it was overheating. We immediately pulled over and inspected under the hood, there was brown fluid all over. We had our Pilot towed to a local repair shop, where we were told the transmission fluid and radiator fluid had mixed and both the transmission and radiator would need replaced, he estimated $4,000.

    Thinking we were still under warranty until 100,000 miles, we called Honda and were told to have it towed again to the Honda dealership, so they they could check it out and make sure that was the problem. We did and Honda agreed that was the issue and we needed a new transmission and radiator; however, they were not covered under the warranty, because it is actually 7 years, 100,000 miles, whichever comes first.

    Our seven years was up 2 months ago. The Honda representative that I spoke with also informed me that he was fully aware of the situation with transmission issues with Honda Pilots and actually had just worked on 2 Honda Pilots and an Acura this week for the same problem- the transmission.

    So, we have a foreign-made car, a Honda, which we loved up until this point, that has completely failed us and now we are going to have to pay thousands of dollars that we don't have to fix the problem. I am so furious with Honda and will definitely never purchase another one. I will also be advising all of my friends, family, and co-workers against buying a Honda and explaining our situation.

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    Punctuality & Speed

    Reviewed Nov. 10, 2011

    Horrible! Have a leased 2009 Pilot touring model. The car never starts! The dealer can't find the problem nor cares to.

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    Staff

    Reviewed Nov. 4, 2011

    I had a accident in 2010 with my 2005 Honda pilot and the air bag came out only on the passenger side and burn my son's arm bad. It never came out on the driver side. My experience with the 2005 Honda was rated very poorly. My son was treated at the emergency room for second degree burn on has arm. This cause him to be out of work for 2 weeks.Please let me know who should this be directed to for investigation.

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    Reviewed Oct. 7, 2011

    I went out today to buy a new Honda Pilot. I took a tape measure and sure enough Honda has narrowed the seats by 3 inches. The seats in my current Pilot are 22 inches wide and the new ones are 19 inches wide. No sale. Also, why must I buy a moon roof that I do not want and would never, never use. I was a totally satisfied customer with my current Pilot, but I am uncomfortable in the new models and will not buy one! The seats in a RAV 4 are more comfortable. Also why monkey with a perfect car? Put the gear shift back on the column, and take the 50 cent seats out and put a decent seat back in.

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    Reviewed Sept. 26, 2011

    My transmission went out in my 2003 Honda pilot. I experienced sudden jerking while driving my children to school on a fast road. Luckily, I was able to pull over without an accident! I had the flashing D error described by so many other pilot owners documented on the web, who have had transmission problems.

    I took it in to the dealer who diagnosed the transmission. I knew it would not be a small part related to the transmission. I was able to diagnose at home because there is such a large body of literature on the web from other pilot owners describing the same exact issue.

    My experience at the dealer wasn't great either. I repeatedly said that I needed them to have the rental car company ready when I got there, as my daughter needed to get to kindergarten. Honestly, they are just interested in getting you there as a captive audience and could care less about "service". They initially quoted $5,300 for a remanufactured transmission. We appealed to Honda who offered a $1,200 reduction. There is a transmission recall issued in 2004 that changes the coolant, but once you have shards of metal in your transmission, it's toast! This is clearly related to a design flaw in the transmission and Honda is not interested in fixing this known flaw.

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    PriceStaff

    Reviewed Sept. 12, 2011

    I bought a brand new 2011 Honda Pilot from these hypocrites. They were not able to entangle me with any of their ** hidden cost because I had my own money financed from a different institution. Well, I got myself a suitable deal. The second week, I heard a funny noise coming from the transmission. I took it back and I was told three different things. One mechanic of Chinese origin says he cannot hear anything (how could you hear anything if the garage is noisy?).

    After about an hour he said he heard it. The next mechanic of Russian or Ukraine origin said that the noise is coming from the front axle. The third mechanic of Hispanic origin didn't ask anything but was about to take a pipe and plunged it into the brakes pad area. He said that it is the brakes (this was expected from him). The manager whose name is Frank didn't talk to me but informed the mechanics to give me my car and I should go home. My problem was not solved. I called Honda Official site and someone set me up for an appointment with a different dealer. If this problem cannot be fixed, I will take the next step. I think this is a prospective recall waiting to happen. Folks, the only reason I went to these people is because my wife loves the color which they only had at that time. If you could avoid these people, please do so, you might do yourself a big favor.

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    Reviewed May 10, 2011

    We purchased our 2008 Honda Pilot at Jack Pirtle Honda in Jackson, TN in December 14, 2007. We relocated to Sparks, NV in July of 2010. This problem with the air conditioning has been there since we bought the car. We first used the AC for 4 months after we purchased it in the spring of 2008 when the weather became hot. I had 6 work orders for the work to be done on the AC from April 7, 2008 to March 10, 2009. I was told nothing about other issues. The problem finally seemed to be better after the last AC pipe was replaced and another recharge was done in March of 2009. We weren't using the AC during winter months. We started using the AC again in June of 2009 and it lasted through that summer. It was not used from fall of 2009 until summer of 2010. We moved to Nevada in July 2010 and it seemed okay. It was unused from September of 2010 until I turned it on May 6, 2011 when it was once again blowing warm air.

    This has been an ongoing problem since we purchased it and when I suggested more than once to Honda that they should replace the air-conditioning system, it was completely disregarded. I took the car to Carson City dealer this morning and the freon was gone and there is still a leak after at least 3 new parts! It will take a minimum of 3 hours at $100.00 an hour to, hopefully, find the leak and then whatever it costs after that to repair/replace it. I called Honda to see if they would cover the cost since the car is now out of warranty but she gave me the run-around and said that they cannot help me unless I get a diagnosis which will cost me money that I don't have. I have never been treated so rudely or condescendingly.

    I asked for another department or division or even phone number to get some help and was told that hers was the only place to get help! Honda has gone to the dogs, I fear. We have bought Hondas for years because it was an outstanding car and customer service was excellent. They had an extremely low complaint record because they produced quality products. I should not have to be dealing with a problem that belongs to Honda. We purchased a new car with air conditioning that has been defective since we bought it. Honda will not respond. Shame on you, Honda.

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    Reviewed April 1, 2011

    Since 2008, I have been trying with Honda San Juan to resolve the problem that I have with my Honda Pilot 2008. If you drive up to a hill at 50 miles per hour or more, you can smell gases inside the cabin, with everything close, through the air conditioning. They have not resolve my problem and they do not give any choices.

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    Reviewed Dec. 16, 2010

    The transmission in 2003 Honda Pilot was recalled in 2004 and the dealer failed to address the recall properly. Now (December 2010), the transmission fails and Honda won't do a thing for me. I had to spend $5,000 to replace the transmission.

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    Reviewed Aug. 8, 2010

    Here we go again. 3 months ago the rear driver side window was down and would not go up. Took it to Honda and had a bill for $300 to pay. Now it's the front driver side window, I don't have another $300. What next, the two windows on the passenger side for another $600. Honda needs to recall this cheap part. I have never in all my car ownership years had a window just fall down, yet alone 2 in 3 months. Really makes me fear the future. I have less than 20,000 miles on my 05 Pilot, and I am the original owner. I don't mess with the windows, they are usually always up!

    I don't feel safe driving with my windows down and right now the temps are in the 90's, my air does not work well with the window down. My repair man at Perfection Honda told me that this happens a lot. If that is the case why do we have to pay this exorbitant cost to repair a poorly designed part. $600 in three months and I still have 2 more windows that judging by past experience will fall soon to the tune of another $600, then what another $1200 for window motors in another 3-5 years? We need help, please!

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    Reviewed Aug. 4, 2010

    I just recently purchased a 2004 Honda Pilot in November. In June, it started having problems where it started not being able to shift past drive so I stopped driving it except to mechanics to find the problem. The first time I went to drive it after that problem, it was like I slammed the brakes on but thankfully I was just going up our drive way and not driving fast. I started driving again and it kept messing up. Then the green light started flashing on the D when I was driving and parked. I took it to a local trusted mechanic that I know and he plugged it into the computer and it came up with a transmission code. He also found a broken cable that is the transmission gear shifter cable and said it was not using all gears. He said when he checked the transmission fluid, he found chips of metal in it. He said it has probably been like this the whole time.

    I researched on the computer with my VIN number and found a recall on the transmission. I talked to people at Honda in the 800 number from owner’s manual. She said I would have to take it to a dealer because they had a recall on my transmission and would not know if it would be covered unless it could be checked by a certified Honda dealer. Before anything was done to my car, I called and told the mechanic that I was going to pick it up and take it to Honda. I took it to College Hills Honda in Wooster and they came up with the same transmission code and said there was also a 2-3 shift malfunction. They said it would not be covered because the recall was not coming up with my VIN number.

    They said my transmission needed to be replaced and gave me an estimate of about $4,200. I called Honda again and they said the recall was fixed in May 2006. However, they did not change the transmission but just installed an oil jet kit to keep it lubricated. Apparently, that did not help especially if there are chips of metal in the fluid! The Honda people I talked to just tells me that since my car is at 104,000 miles and is out of warranty and they have to draw the line somewhere. I understand that but if they would have fixed the recall problem properly, it would not need replaced already! Honda has been horrible through this and refuses to help me.

    I am a single mother of 3 children and I cannot afford a new transmission at $4,000 and I need something safe and with how much I owe on it, I cannot afford to trade it in. I think that they should be responsible for fixing their mistake. I am so upset and will never buy another Honda after this one. They are just trying to cover their butts on this one by saying that they fixed the recall by installing an oil jet kit knowing full well that it would cause many problems in the near future. Now I will be taking it to Parkway Honda in New Philly to get it fixed. It is time they start helping their customers rather than saying ‘it’s your problem now’. From what I see, this is an ongoing and very common problem with Honda transmissions and I think something needs to be done about it. This is very disappointing.

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    Reviewed July 30, 2010

    I am the original owner of my Pilot. I was given two automatic keys and the battery needed to be replaced in both of them. I tried to get the little screw out, I couldn't. I took it to a battery store, they couldn't. I took it to the dealership, they couldn't. They told me to order the outside case for $6 and they could pry it off and insert the key in the new case, then the battery could be replaced. Well, it broke on both keys. I don't blame the dealership. They said that this is a continual problem with Honda keys, the tightening goo they put on the screws renders it impossible to remove the screw to replace the battery. I felt that Honda should reimburse me the cost of the key because of this flaw.

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    Reviewed July 26, 2010

    I found pilot with pics on their website (which were removed the next day). I talked to three people to verify if it was available and had options shown in pics. I drove 2 hours to see it and it did not have those options. Salesman chased us out of dealership saying it wasn't his fault and he was sorry. False advertising and liars!

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    Reviewed May 13, 2010

    Poor quality car from Honda. Bad service and negligence from Honda dealership. New 2007 car from dealership, after 9,000 miles, had axle leak! There are 2 other issues, but I focused on this first. Mainly emotional damages: Bought new car to not worry about car breakdown problems but car have had 3 issues and bad service from the dealership. Do trust my safety in the car.

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    Reviewed April 14, 2010

    I have a 2008 Honda Pilot. Every time that I go up to a hill, at 50 or more miles, I smell gases from my scape system coming from the air condition with all windows and vents close. When this happens, I need to open the windows and ventilate the area because the odor is too strong and novice to our health. We have been, for almost a year, giving complaints to the dealer but they cannot resolve the problem. They say that Honda America knows about the problem but they don't have a solution for it. This is an expensive vehicle and smells like a junk when this happens. I will like Honda America to contact us to see what are they going to do with this situation because Honda De San Juan does not give me a solution for this.

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    Reviewed Feb. 16, 2010

    I was driving on the freeway at 70 plus mph and all of a sudden without warning my car went from 5th gear to 2nd gear. The car jolted and I hit my head on the back of the seat. It scared the daylights out of me and then it went back into gear like nothing happened. After I got home and turned off the car and then turned it on again the light for maintenance came on. I tried shifting from park to drive to reverse and it kept getting locked in the reverse gear when it was parked. I tried calling the dealership since I purchased my 03 Honda Pilot, which was used on August 05, and when I looked on internet the transmission was recalled April 04.

    I called the dealership where I purchased car to see if I could get any paperwork done on that recall. He stated that they didn't have any work on it being repaired but they can only sell certified Hondas so the recall was completed. He gave me a figure of $4700.00 to get a new transmission. Thank God nobody was tailing me as there would have been a serious accident. I've been on the internet and there are lists of complaints for the same year and there have been complaints as recent as February 2010.

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    Reviewed Dec. 23, 2009

    I bought a new 2008 Accord and the car currently has 23,400 miles on it. It was making a vibrating sound of metal hitting together while I was driving. As I applied the brakes, it would stop. I took it to the dealership and was told that the rear brakes need to be replaced. I was horrified that after one year of ownership, I would have to replace the brakes. I called Honda corporate. Mary in customer service "helped" me, saying it was not a warranty item and there is nothing she could do. She was extremely rude and not helpful in anyway.

    As I researched, I found thousands of complaints about the same thing. I think Honda should take some responsibility for this and replace the brakes for no cost. I have had a Honda Pilot prior to this Accord and never had to replace the brakes (leased). My husband has a Civic and replaced the brakes at 70,000 miles. There is definitely a problem here.

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    Reviewed Dec. 6, 2009

    All the climate control lights in my 2006 Honda Pilot are burnt out. I have never had a vehicle where the dash lights have not worked. The vehicle is only 4 years old and they have been dying out for the last year or so. Honda says to fix this, it would cost about $300 - to replace light bulbs! To make it worse, I have an extended warranty, but it doesn't cover replacement bulbs. The guys in the service department says they have been seeing this a lot lately, yet there are no recalls for this particular problem.

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    Reviewed Sept. 29, 2009

    I own a Honda Pilot 2007 and I love it. I have a big problem with the windshield wipers; they are no good. When it rains heavily, you can't see anything and this is very dangerous. I have other friends that are complaining also.

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    Reviewed Aug. 7, 2009

    In a time when you would think that customer service would be king, I guess having repeat customers doesn't mean anything to some companies. I have a 2005 Honda Pilot. I love this car, have had no problems except now, my keyless entry remote has stopped working. I realize that it is probably the battery, so I take it to the local Honda dealer, Hinshaws Honda, to ask what kind of battery is it going to take, and how do I open it up. I am told that it is just a standard size battery. Okay, which standard size?

    I then asked him to show me how to open it. I am informed that there is a simple screw to open the case, but that Honda uses Loctite on it and it takes a special tool by their technicians to get it open. I ask him if he will do this. He tells me they have gone home for the day, but ask anybody, they just have to unscrew the screw. I take my key ring to a local store to buy the battery. The gentleman there tells me that he can't get the back opened. So I bring it home, my husband has the right size screw driver, but he can't get it opened.

    I then take it to a locksmith. He can't get the screw off the back and tells me to go back to the dealer. Two days and many miles later, I am back in front of the parts manager. He tells me he will have a technician look at it. The technician can't get the back off. Then, they send it to the service manager. He also can't get it off, but now tells me that the screw is now stripped, and it will have to be drilled out. I ask what my recourse is, and am told that it is a known issue with Hondas and gives me the 1-800 number for consumer complaints.

    When I called the number, the intake rep that takes my call is very helpful, and says that she will have someone contact me within two to three business days. The next day, I get a call back from the complaint rep, and he tells me that since my car is out of warranty, and he contacted the local dealer and they have no record of my being there, there is nothing they are willing to do to help me. When I explained to him that I have been told that this is a known issue with these keys, he informs me that they have never even heard about this, and that the local parts manager should never have given out their phone number!

    I am very frustrated because I still don't have my keyless entry working, and it doesn't look like I will be getting any help from anybody to make it work! They did try to sell me a new key though! I would never deal with Hinshaws Honda nor would I ever hope to deal with the American Honda Motors corporation again!

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    Reviewed July 27, 2009

    My 2004 Honda Pilot just turned over 100k miles when the check engine error message "incorrect gear ratio" occurred. Both the Honda dealer and outside shops informed me that replacement was necessary. I searched online to find lots of premature failures in Odyssey's, Accord's, and MDX's that all have the same automatic transmission. Online accounts varied as to mileage before failure, but were usually between 40k and 65k miles. I asked the Olympia dealer, where I had done all the scheduled service, to check into Honda Corporate to pay for the transmission, though way passed warranty. He said no, and that they just replaced one with only 60k miles with no support from HQ. A year after we bought the Pilot, we received a letter from Honda saying that our tranny needed to be checked for an overheating problem. They apparently installed an extra cooling jet to delay the breakdown until after the warranty period expired. The new tranny, which cost $3700, was installed. I chose a local shop that guaranteed the work for the life of the vehicle. I'm extremely angry that Honda wouldn't stand by their product - one that I bought for its longevity. Heck, my brake pads lasted longer than the transmission!

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    Reviewed May 28, 2009

    I too just had to replace the compressor on my 2005 Honda Pilot. The website I have been dealing with is JustAnswer.com/Honda. They have also blamed the problem on road debris, but my mechanic says it is a manufacture defect and could happen again. My car doesn't have but 25,000 miles on it. I shouldn't have to worry every year if I'm going to have A/C problems and have to put out a lot of money every summer if the condenser goes. I have the condenser that was removed from my car today. There are no marks or holes in it to indicate road debris. I would like to have the condenser examined by someone, like the manufacturer, to see exactly what happened so Honda can recall it and fix it.

    My mechanic also said if the road debris was the cause, my A/C would have immediately gone out of working condition. I don't believe that road debris caused my compressor to go bad. I paid over $25,000 for this Honda because I believed it was one of the best cars made. Something should be done about this problem. Where can I go now to get help?

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    Reviewed April 8, 2009

    We have a 2008 Honda Pilot VP. The mileage is about 11k miles. The power steering died on us on 4/03/2009. While driving at about 40 mph, we heard a metal clanking noise from the front hood and, the next thing we knew, we lost control steering the vehicle. We took the vehicle to Honda dealer and it has been 5 days and they are still looking for parts they said. It's a 2008 car, less than 12,000 miles. It's a year old car. I am using my husband's car, and since his work is far from home, he is staying in near work without a car. What should we do? Should we wait forever?

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    Reviewed Dec. 15, 2008

    I bought a car from honda since I was moving to california last february so I needed a bigger car. I traded my RAV 4 for a honda Pilot. It was almost time for them to close the office when we closed the deal at 9 pm. I even repeated to all the people in the office that it was a 3 yr-contract. So i trusted their words. We agreed for a 3-year payment for the pilot for $740/month in trade of the RAV 4. When I moved to california, I did realized that the contract that I signed was a balloon payment. Nobody had told me that it was a balloon payment and no idea what balloon payment was and it was not just at 3-yr contract.

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    Reviewed Nov. 4, 2008

    I have a 2003 Honda Pilot w/ 60,000 miles that has the VTM-4 light flashing. I would like to know if there are any problems with this.

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    Reviewed Sept. 9, 2008

    My 2005 Honda Pilot seats started wrinkling terribly and now are tearing. Vehicle is in immaculate condition otherwise. Honda says it is normal. Any one else having this problem?

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    Reviewed June 10, 2008

    My 2004 Honda Pilot has had 2 failed air conditioners in the past 2 years that I have owned it. It would have had more failures but I do not replace it until June and hope that it carries me through the summer (it doesn't. It is the common hole in compressor due to road hazzard. It is such a common repair with Honda that they use the term as soon as I call the dealer to make an appointment to fix the broken air conditioner and then they remind me that it is my fault and say that it will not be covered by any warranty. Apparently this problem is common in all Honda makes and models.

    Honda continues to not stand behind their vehicles and the consumers have to pay $800 a repair on air conditioning system that can go out the moment you drive out of the service center because of a road hazard which can be a small stone!! I believe that there is enough evidence that a class action law suit would be worth it. Any large, well funded law firm up for that?? How many owners have spent thousands constantly repairing the air conditioning systems? I now tell everyone I know to never ever buy a Honda. My 1996 Jaguar XJ8 has cost me less in repairs. Shame on Consumer Reports, Car and Driver and all you other magazines that rate Hondas so highly. Every Ford, GM, Chrysler and Jaguar (under Ford ownership) that I have ever owned performed better and each manufacturer stood behind their vehicles better then Honda. The hype behind Honda is not deserved or warranted.

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    Reviewed May 14, 2008

    We bought a brand new 2005 Honda Pilot. My wife was rear ended just a few months after we bought it. The damage was contained to the rear bumper and tailgate. We had the vehicle towed to th dealership so they could do the repair work since it was brand new we didn't want totake any chances with any warranty issues. After a few months the tailgate open indicator would come on and whenever you locked the vehicle the alarm would go off.

    We of course brought it back and they said they fixed it and that it was nothing more than a simple adjustment. Well it's been three years and countless attempts to repair this issue with no resolution in sight. The alarm has gone off at all hours in the day and night. It's woken up our neighbours at 3am the alarm has gone off while away on vacation only to return to the airport with a dead battery. It's left my wife and kids stranded in an arena parking lot only to find out that once again the alarm was going off and once again a dead battery.

    The dealership has replaced every single computer module, wiring harnesses tailgate sensors and latches know to man kind. The vehicle has been torn apart for weeks at a time. We did notice a trend in when the problem would occur. It always seeed to be after a rainfall or when it was realy damp outside. We communiated this to the service department from day on but it seems like they never listened. At one point the former service manager told us that the owner of the dealership told him to get rid of this vehicle because there's nothing wrong with it.

    The dealershp is quick to deny this but we know it for fact. My wife sleeps with a spare key at her bedside for fear of having the alarm go off in the night whichhas happened numerous times. Every time w get the vehicle back we hear the same story. "We've foud the problem and it's been corrected". Well it's been at least 9 or 10 times that it's bee in for the same issue and they have had the vehicle for days and weeks at a time. Honda Canad was involved as well and they even had the alarm go off while it was in for repairs.

    The final straw was a month ago when I demanded that a representative from Honda contact us. The dealership promised they would have someone call. Well still no call. Honda Canada is a joke and obviously couldn't care less about their customers. The funny thing is we like the vehicle just hate the [bad] response and service. We are at our wits end!

    The main issues we have had is that we can't lock the vehicle when we go out for fear of the alarm going ff. My son's both play hockey and lacrosse and with the cost of equipment we don't dare leave anything n the car for fear of theft. We sleep with a spare key by the bed just in case the alarm does go off in the night. It's gotten so bad that whenever we hear a car alarm my wife and I run to the window to see if it's the Honda Pilot going off. That's no way to live!!

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    Reviewed Feb. 28, 2008

    I purchased a brand new 2005 Acura TL. Rear tires were completely worn out in 15,000 Km. Complained, tires were replaced, alignment check done. Have now gone through this same process, many calls and emails and much resistance to do anything.. 3 alignment checks already done by dealer and the 4th set of tires is now on the rear of the car at 52,500 Km and wearing out just as fast as all the rest. Tires are Michelin Pilot HXMXM4 93W. Honda says not their problem because dealer can't find anything wrong and dealer says he can't do anything because Honda won't cover it.I would just like them to fix it. I have put 2,000+ Km on the vehicle just driving back and forth to the dealer

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    Reviewed Feb. 16, 2008

    We have 05 Honda Pilot which we have been happy with for the most part. It only has 23K miles yet the drivers seat is experiencing some tearing on the side. We are questioning the quality of leather, note the tear is on the side and not where on the top or surface of where you sit. Has there been other problems like this reported?

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    Reviewed Oct. 11, 2007

    i lease a HONDA PILOT my contract is 3 yrs. after a year i cannot make a payment .i decided to return the car i called the honda dealer that i want to return the car ,they said is no problem they took the car but after a month they called me and send me a letter saying they sold the car in auction for $20.000 the balance of the car when i return is $26.000 so they said i have to pay the remaining balance of $6.000 in 10 days .may question is this may responsibility

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    Reviewed June 8, 2004

    The airbag on my 6 month old Honda Pilot went for no reason. On 4/14/04, my wife was driving home from Las Vegas to Los Angeles, cruising at a speed of 65mph. Both the driver side and passenger side airbags went off for no reason, causing the vehicle to loss control which resulted injuries to the passengers and driver and damages to the vehicle. After the airbag got deployed, the security system went off continously, therefore the vehicle was unable to start.

    Because the vehicle was damaged when I brought it in for my insurance company to do assest the damages, both my insurance company(Mercury) and Honda insist that the airbags were deployed after the accident. I've ask the insurance company to launch an investigation on the SRS system to retrieve any data may be used to determine what cause the airbag deployment. They came up empty because the 2004 Honda Pilot is not equipment to record data before and after the airbags have been deployed. As a result, I have to paid for my insurance deductibles, extra 4 days of car rental due to delays in the SRS airbag investigation.

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    Honda Pilot Company Information

    Company Name:
    Honda Pilot
    Website:
    automobiles.honda.com