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Honda Pilot Reviews

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About Honda Pilot

The Honda Pilot is known for its functionality. New models all come with advanced safety features. Read more Honda reviews to learn about other models.


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Honda Pilot Reviews

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    Page 3 Reviews 80 - 230
    Coverage

    Reviewed Sept. 10, 2015

    I purchased a 2012 certified Honda Pilot from a Honda dealership in Novi Michigan and come to find out just with 60,000 miles the rear shocks are leaking and the dealer wants $500.00 to replace the rear shocks. I'm so upset that buying a certified vehicle don't mean you're covered. I'm so disappointed in the dealer and Honda quality. I could only imagine if the shocks don't hold up for 3 years, how is their cars going to last. The dealer should have covered the replacement under warranty, but I was told I was out of luck. This will be my last Honda that I will ever buy. What a mistake I have done and feel very disappointed that I have wasted my money.

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    Punctuality & Speed

    Reviewed Aug. 4, 2015

    I bought a 2015 Honda Pilot on May 31st of this year. By the middle of June I got out of the Pilot and I heard a pop. I looked back and saw the driver's seat popped out. I brought it to the dealership and they replaced the (clips) which supposed to hold the seat in. 8 days later same problem so they put new clips in. Within a week the same thing happens so they replaced the whole seat, well here it is 8 days later and same problem.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 19, 2015

    3 month prior to the end of the warranty my Honda Pilot 2012 had so called "Cylinder #1 misfire" issue (Plug #1 was oil fouled). There is a TSB regarding this issue and it involves costly ($5,000) repair. Instead of fixing the issue they replaced the plug and told me that there was a bug in the on-board computer software. 9 month later it happens again. At this point my Honda is not covered by warranty so I bring it to independent mechanic. He replaces same plug again and tells me that I have to bring my car to the dealership ASAP because there is a TSB and they will fix it free of charge. Dealership refuses the fix based on the fact that car already fixed and they can't verify error codes.

    Next day I call Honda America only to find out that I HAVE TO WAIT UNTIL MY CAR BRAKES AGAIN AND THEN BRING IT TO THE DEALER FOR REPAIR! The problem is that when it happens you can drive no more than 10-20 miles until engine is toasted. So if it happens when I am far away from the nearest dealership I am stuck. On the top of that it would take 72 hrs to fix it. This is my first Honda. And it will be my last Honda!

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    Coverage

    Reviewed May 18, 2015

    I love my Honda Pilot (2011) but there is one problem. I had my three grandkids for six weeks last summer. In order to keep my car nice, I did not allow them to eat in the car and only gave them water to drink. (I gave them plenty of treats, just not in the car!) When they went home and the car seats were removed, my cloth seat covers were horribly stained, apparently by spilt water! We just accepted this until tonight when our son suggested I do some research. Is this a common problem with these cloth seat covers? Has Honda had to deal with complaints on this? Curious if others had this experience.

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    Verified purchase

    Reviewed April 30, 2015

    Honda refuses to provide rental car while RECALL parts are back-ordered. Honda's Recall Letter to us states - if we drive our 06 Honda Pilot, "The defects in these vehicles could kill or injure you or other people in your vehicle." We received the recall letter on April 24, 2015. Same day I called Parker Honda, Morehead City, NC to schedule the work. I was told it would be several weeks before the parts could be ordered and installed. Parker Honda said to contact Honda Customer Service (HCS) about a rental car. I called HCS to get a rental vehicle that day and got a Case #. I was told we could not immediately have a rental car for the 'several weeks' until our vehicle can be repaired. WE ARE PAYING FOR A RENTAL CAR TO AVOID BEING KILLED BY THIS DEFECTIVE VEHICLE. HCS WILL NOT RETURN CALLS/MSGS TO PROVIDE TEMPORARY VEHICLE.

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    Customer ServiceStaff

    Reviewed March 10, 2015

    On my 2012 Honda pilot there is a terrible shake and humming noise. This all started at 28,000 miles. When driving at any speed from 20 mph to 70 mpg. There is an awful shake that comes from the vehicle when it is in the eco mode. I have taken it to the dealership 4 times. Each time they claim that they have fixed. On a test ride with the manager the last time he told that the shake I am feeling is a normal characteristic of the Honda pilot. I kindly told him him that they didn't list that as one of the selling point. He responded by saying that it is normal and there is no fix for it. I strongly feel that no one should have paid 30k for a vehicle that has a shake in it. So once again I will be going back to Bianchi Honda in Erie, PA to see if they will fix my pilot or take it back.

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    CoverageStaff

    Reviewed Feb. 24, 2015

    Engine dashlight on with subsequent slipping of the transmission when attempting to gain speed or accelerate. Had service on transmission done per recommendations from code repair mechanic obtained when taken in for service, and all recommended service per owner's manual current and has been done. I am original owner of vehicle purchased at Orr Honda in Texarkana. I have reviewed the thousands of complaints online of this same thing on NHTSA, highway safety commission, and the center for auto safety car complaints sites.

    Many report an eventual deceleration from either the transmission dropping down suddenly to a lower gear, or total transmission failure, some nearly resulting in accidents on busy highways and I'm certain others that are still unreported as mine was until I began to research this engine light and codes that are being given with some suggested electrical 3rd & 4th gear switch replacement and close examination of the lines supplying the tranny fluid to different areas of tranny, as well as the drain and refill times two. Some even recommend three and then if issue reoccurs or simply doesn't improve at all, all have pretty much been advised by their Honda Dealership that they need either to replace the torque converter &/or the entire transmission and majority are left being told that it is their problem solely to pay for.

    Now while I'm no attorney, nor am I an experienced mechanic, but I am a licensed practicing medical professional who witness firsthand what a serious vehicle accident can do to devastate a person's health and life as well as that of their family and friends. So I am questioning why the spokesperson for NHTSA, Karen Aldana, as she stated in her interview printed in the Jan. 8th, 2011 issue of the NY Times would state that they were considering another investigation into this matter if the court-mandated recall in 04 on specific 03 & 04 Pilots and other models as well with the VIN #'s they issued recall for continued to experience transmission issues that consequently could result in serious safety issues.

    I would think that after this court-ordered class action settlement regarding the recall of Honda various makes and models on the airbags that have caused loss of life and tragic accidents as well as life-altering pain and undue suffering that NHTSA and Honda would err on the side of good faith and customer safety and have an obvious warranted and needed recall and replace or cover repair costs on their product that they continue to deny exists. And when I read as many consumer complaints as I have the past week it doesn't take a genius to realize their transmission in the said make and model vehicles suffers a serious obvious design flaw, doesn't have sufficient filtration internally to prevent foreign body flakes that can begin to occur if torque converter begins to fail, results in the serious costly and I'm sure thousands of reported issues as well as at least that many more that go unreported to this day.

    I should hope it isn't going to also take tragic loss of life or injury to us the very customers that keep them in business and were sold a product we were lead to believe they would stand behind in the event of such an issue of this magnitude. I am going to do whatever I can to bring a new spotlight of attention on this travesty and seek out a law firm to once again hold Honda accountable for this ongoing problem that consumers are being forced to either cover the expense of repair or take their losses and simply buy a different vehicle which from all I have read will never purchase another Honda product due to their poorly handled resolution to this that they very well know they are responsible for and deny to address.

    And if someone has or does suffer serious injury from this transmission flaw I should hope that they are held legally accountable for it and the justice system will punish the responsible party or parties accountable, not that that will be enough. What a shame to see a automobile Dealer that once had such high standards and a product to back it up who stood behind it fall to this level and sit by and be allowed to do little or nothing to help the very people that helped them achieve the status they have today.

    But that status I predict is going to soon slip away and they may find themselves in the very situation others have such as the Chrysler corporation before they began to realize if they wanted to survive they must provided a superior product, put their customers first and stand behind the products they sell. This issue covers such a broad spectrum of their make and models and so many people have needlessly been put in a position to suffer due to it that left unaddressed and not rectified their demise will soon follow. A product design flaw is one thing but negligence and a corporate cover-up are an entire other story.

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    Reviewed Feb. 23, 2015

    2nd time our 2012 Pilot rolled a few feet after being put in park. No one was hurt. Honda looked at this after the first incident and said the vehicle was fine.

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    Coverage

    Reviewed Nov. 25, 2014

    Brand new Honda Pilot 2014 EX-L 4WD. Bought it from Union Honda located in Wilmington DE. After driving for few months gas cap door fell off because the round gas cap door is cheap piece of plastic clip on cover. Car dealer won't fix it unless I pay few hundred dollar. They told me it don't cover under warranty because there is no default, I broke it. Paid thousands of dollar for new car to put epoxy glue to hold the gas cap door. Feels great.

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    Staff

    Reviewed Oct. 18, 2014

    Within the first month of having my black 2014 Pilot, there were white brush like scratches by my passenger front wheel panel. I thought someone with a white SUV must have hit my new car and was very upset. Then a few months later, I noticed more on the same side in front of the tire but higher up. Now a couple days ago as I am drying off my pilot, I see more above the light and on the side. I googled to see if others are having paint problems, and they are! I can't believe having a car for less than a year and am continually having issues with the paint. This is just the start.

    Within 24 hours of purchasing my pilot, the tire sensor light came on. The dealership changed all 4 tires to make sure it wasn't a tire issue. Well, more than once a month, the tire sensor light comes on and I have to embarrassingly take my new SUV to put air in the tire. The other day it had 3 of the tire sensors on. When I started driving it then 2 of the 3 went off. In addition to this, my driver’s side window makes a loud noise when I roll it down. And just when you wouldn't think there was anything else that can happen to a new car, the rubber flap that is part of the cup holder is already cracked.

    I took my Pilot into the dealership today. I was blamed for hitting other cars while driving or it was that my car could've been dusty and someone rubbed up against it 3 different times and scratched the paint. I make sure to park my car at the edge of parking lots near nobody! I can't believe I was being blamed for this problem. They brought the paint specialist over and he said it is not Honda's paint, even when he pointed out where it was never painted in 2 spots in the crease of the front panel and the one above it. There was still white wrapping stuff in there. Then he said that maybe it was a car wash I was taking it to. I am so angry!! This is just not right!

    Oh and there are two or 3 chips in the front passenger side door center where the strip is. They said those are from door dings or shopping carts. I said there is no way as I never park next to any cars. Again they are saying that I crashed my vehicle 3 times in less than a year, and that 3 different people have hit my door in less than a year. Wow! I am so disappointed. So now I have to wait until Tuesday when their Honda Rep is at their dealership. And she supposedly doesn't have paint experience. But to give them credit, they put air in my tire that continuously leaks out, will replace the tearing cup holder, grease my window, and will set my tire sensor at a higher psi so it won't go off supposedly. My family has had Honda's and Acura's for years and never a problem like this. Then I was told by the paint specialist that if I didn't like my Pilot they buy them all the time. I just laughed at him.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 11, 2014

    My Honda Pilots pedal was stuck twice in two weeks. This occurred today 10/10/14. The key was removed from the ignition but the car was still on. When I removed the key from the ignition the car remained running. This happened today and yesterday. I reinserted the key to turn the car off and the car accelerated. Luckily, the car was in park. This happened again on 8/23/14. My son was driving and the pedal got stuck. My son quickly put the car in neutral and the car idled down. This was very scary. The car remained accelerated for about a half of block. This could have resulted in a fatal accident.

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    Reviewed Sept. 29, 2014

    My new 2014 Honda Pilot was in park. The key was turned off and it immediately started to roll backwards, threw me to the ground and continued to roll down my driveway, hit a tree -- $8,000.00 + repairs. I called Honda Corp and reported this because I know there was a failure of some sort with the car. They rejected my report and also quite nasty about my concerns. I am going to pursue this further but working on a plan. I feel they were irresponsible and dismissive of what could be a very significant issue. If anyone has had this same problem would like to know.

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    Customer Service

    Reviewed Sept. 25, 2014

    I have 2 cars - A 2014 Honda Pilot and a 2010 Subaru. The Subaru links up fine with my cell phone. I just leave it in there on the charger and it picks it up without any problem and work flawlessly. Honda Big Tough Nice car but damn, you would think they could get a better linkup system than they're using...

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    Reviewed Aug. 30, 2014

    I dissatisfied with my Honda Pilot Touring 2014 with the gas mileage and my Rear camera. Honda said this car do 18 up 24 miles per gls. My Honda Pilot I put 17gls of gas - it give 207.9 mileage. It's less than 12.5 miles per gls, coming from PA to NY 1 hour and 30 minutes it took more than a quarter tank. The rear camera is very blur. At night you cannot see anything - too blur.

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    Reviewed Aug. 8, 2014

    I took my 2007 Honda Pilot to the Phillipsburg, NJ authorized Honda service center and they recommended having the valves adjusted. When I took the Pilot to the dealership service center, it did not make any noise. After they adjusted the valves, it was making a clinking noise so I took it back to the service center. They then explained that the engine was bad and I needed to replace the engine for $10,000. Since there was no issue until they adjusted the valves and they did not say that the engine was bad when they had done the work, I can't believe that they didn't do something to cause the engine to go bad but they won't help with this issue. Any suggestions on how I can get Honda to step up to help with this issue?

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    Reliability

    Reviewed June 30, 2014

    I am the original owner of a 2003 Honda Pilot. I purchased a 7-year extended warranty, and have had all my service done at my Honda dealership. The car has been garaged and well cared for. In brief, my Pilot has been meticulously maintained. The current issue is the SRS light has come on and Honda wants $430 to fix it. The problem is they put out Service Bulletin 06-009 on this issue in 2006 and extended the warranty on the OPDS unit/sensor for 10 years or 100K miles, whichever occurs first - but didn't send a letter notifying me of the issue. I am at 10 years 8 months, and 90K miles.

    Using the extended warranty versus a recall is a "catch 22" for the consumer. If the issue doesn't show up within their timeline, you are sunk - but the customer is not notified of the issue, and the dealership is not required to inspect for it. So, it is still a defective OPDS and a safety issue, but now I have to spend $430 to fix Honda's defect. Since the car is 11 years old, this may seem fair to some, but I had the same experience with the Pilot's engine mounts in Jan 2012. Another non-publicized extended warranty vs a recall. Honda benefits if the issue doesn't show up soon enough. I've also replaced all four door actuators and all light bulbs in the control panels at my own expense. None of these issues happened with my 12-year-old Toyota Camry. I believe Honda should produce a reliable car and stand by it when defects turn up.

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    Reviewed Feb. 20, 2014

    I have a 2014 Pilot LX bought in October 2013.. At the beginning I did experience the shudder issue as described by others between 40 and 50 mph, and then again between 60 and 70 mph. Although not extremely bad it was noticeable. At the present time the truck has 5000 miles on it, and I no longer experience any tremor/ shuddering. I have not experienced it since approximately 2500-3000 miles. I'm very happy with the truck, and have had no problems at all. Combined mph is 20.1 in the total 7000 miles, combined freeway and street, approximately 40%-50% respectively. Overall very happy with the truck. So far happier than I was with my previous car, a rav4 2008, which I also bought new.

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    Coverage

    Reviewed Jan. 4, 2014

    Do not buy a Honda. Not because mine is a money pit, with lots of problems; but because beyond changing your oil and putting in spark plugs, HONDA does NOT know how to fix their own vehicles. Nor does anyone else. I've paid the dealership thousands $$$ this year and my vehicle is a nightmare. Water leaks everywhere. Carpet ruined and floorboard rusted from water damage. Several trips to dealership who told me they did not know what was causing the leak and they could not fix it and that I would have to find and pay someone else to take the seats out of my Honda Pilot in order to pull out the carpeting.

    The Honda dealership could not tell me who to go to for assistance. I have to use a large tarp and bungee cords to cover my Honda Pilot every time it rains to keep the inside from turning into a swimming pool. It's really hard for one person with two hands to get a large tarp on an SUV when wind and rain are blowing around you. My floorboard is rusted!!! I used two jugs of rust remover and still can't get the rust off. Air conditioning does not work and in the summer, it gets up to 97 degrees here!!! Heat stroke ville! The dealership keeps telling me, "There is nothing wrong with your air conditioner"... so then why in the hell is hot air coming out of the vents when I have the AC dial set on the coldest setting?

    Don't ** insult my intelligence. I guarantee the AC in their personal cars is blowing out cold air way better than mine does. I just paid them $378 for a new air mix motor; $452 for a new sunroof, $$$ to have not one, but TWO new windshields put in; $800 for a new timing belt, $200 for water tests, $200 for new spark plugs, $$$ for a rental car while my Pilot was in the dealership, $137 for a front stabilizer bar link; $192 for a right inner CV boot that was leaking... on and on. I'm driving a piece of trash and Honda cannot fix my damn air conditioning. I HATE HONDA!

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    Staff

    Reviewed Dec. 18, 2013

    We purchased a brand new Honda Pilot in November of 2013 for $38,000 and have dealt with vibration issues with the vehicle since new. It's been in the shop 4 times and we are now being told it's a normal function of the Cylinder Management System. They had it for a week this last time and changed a "counter vibrating motor mount" and downloaded a new computer update. The result is that instead of the intermittent vibration at 45 mph+ It now: 1) Vibrates and shudders for prolonged periods while shifting through all gears; 2) Vibrates, shudders and surges at all speeds and while decelerating.

    When we told the dealer it was worse with these new symptoms, they (the service manager) said it's normal but they could put the old motor mounts back in. Next Honda steps: Wait until next month to have the area rep from Honda drive it. Meanwhile: My wife insists that she drives my car (Hyundai) and I get stuck driving her brand new vibrating Pilot. I don't blame her, the droning or vibrating can actually be felt in your eardrums. The Honda mechanic said he could feel/hear vibration in his eardrums like when a back window is cracked open. Later he agreed with his service manager that this is normal.

    We are seriously disappointed in our first and most likely last Honda purchase. It's been a very time consuming and perplexing experience. BTW there are tons of stuff on Honda forums about this very same issue. Sadly it seems this is pretty common. We have filed a claim with Honda but not been satisfied with the results to date.

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    Price

    Reviewed Oct. 4, 2013

    I bought a used Honda Pilot from Tyler Honda in Stevensville Michigan. I never had a chance to take it on the highway. Several days after buying it, I noticed the steering wheel was shaking once I hit about 67 miles per hour. After making a complaint to my salesman, about two weeks later, the dealer put my car on the lift and found that I had inner wear on my tires and that my alignment was out. I asked if the tires were checked before the car went out and they said their mechanics did a safety check on everything including the tires.

    If a vehicle's front end is vibrating down the highway, I would hardly say that is a safe condition. The salesman said it was the service department's issue, and the service department said it was the salesman's issue. They charged me $700.00 and claim that it is a discounted price. I don't think this vehicle should have ever left the lot legally with tires in this condition on it.

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    Reviewed Sept. 16, 2013

    I have had my new 2013 Pilot for 6 months. Part of 1 winter and my chrome is already discolored and cannot be cleaned to look new. I still have 30K dollars to pay it off and it already looks crappy? I asked the dealer to fix the issue and they said that it was not faulty chrome, but due to Colorado weather. I have had (3) Explorers and the last one for 10 years and then 2 other cars with chrome, none of them have had issues. This is an inferior product and it really makes me question my purchase. I fear that the other parts will be at the same poor standards. I bought Honda because I thought it would be a quality product. I really fear that I was greatly wrong. I will never buy another Honda!

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    Reviewed Sept. 5, 2013

    I took my 2010 Honda Pilot into Majestic Honda because I was hearing a knocking sound when I drove the car. They diagnosed my car and told me that it was the engine. Did not have warranty with Honda but I had an extended warranty with another company. Honda told me I had to contact the warranty company and let them know I was going to bring my car in to be serviced for the engine. I called the warranty company and took the car back to Honda. Honda had the car for several days, tore down the engine, which took them six hours of labor and called the warranty company. The Warranty company sent an adjuster over to Honda to inspect the engine.

    According to Honda, the inspector denied the claim. I was told by Honda that at that point I was responsible for the six hours of tear down which was 660 dollars. I paid the money. Had to have my car towed home. I called the warranty company and it turns out that the claim was not denied and that they were waiting for Honda to show more proof of why the engine failed. At this point, I already had my car towed home. Honda told me I had three choices: One, I can pay for another engine, two, I can pay them $2,000 so that they can put the engine back to how it was when I took it to them or three, I can get another car. My issue with Honda is that they misinformed me as far as the claim and they never told me I had to pay them to give me back my car drivable. They didn't inform me well.

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    Customer ServiceStaff

    Reviewed June 11, 2013

    Every single piece of chrome on my 2012 Honda 4WD Pilot is discolored. It looks terrible and I have the car less than 18 months. The chrome is not pitted. It is discolored with many spheres measuring 0.25 to 0.5 inch in diameter. Honda Customer Complaints refuses to replace the chrome (even after escalation) stating that it is an external factor causing the problem (salt on the roads). My cheaper Honda CRV does not have discolored chrome. This is clearly the case of poor selection of materials not able to withstand normal wintry road conditions. I want all chrome replaced. I am outraged by Honda's lack of response and quality orientation. The hotline representative stated that they are not responsible for design quality, simply workmanship. The quality of workmanship in the design department is severely deficient.

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    Customer ServiceStaff

    Reviewed March 28, 2013

    Interior Blue Tooth and Speaker System - I will get a lawyer! I have only had my pilot for 3 weeks! First, my Samsung Rugby Pro which is on Ice Cream Sandwich system that I paid almost $300 for does not work in the Pilot! It disconnects all calls and you can't disconnect. So I went and had to spend another $200 to get a new phone last night on a Motorola mb886 which is on Jellybean system. Mind you, go on Honda's website and both phones are listed on the (compatible) list, meaning they are supposed to work! Today, I discovered it does the same thing!

    Two days ago while on Honda's bluetooth, I heard a loud pop! It was the subwoofer speaker! I am 46 so I don't blast any music! Honda must be held responsible. When I talked to a service person, he said yes, they are having a problem with the iPhone and Samsung phones! Now, Motorola does not work. This is not a coincidence! It is the system in the 2013 Pilot. Here is the crappy part 2013 Pilot owners have not been notified of this problem! Please help! Thank you.

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    Reviewed Feb. 14, 2013

    I bought a brand new Honda Pilot in October 2012. There were some problems with the car since the very first day. One of which was, and still is, the squeaking noises. The service center failed to resolve the issues after 3 visits. And frankly, those noises are bothering me a lot. The local only dealer in Saudi Arabia tried to accuse me after they failed to fix the car. I took the car to them several times and every time, they told me it was fixed. But the fact is that they couldn't fix it. I have sent complaints to Honda USA where the car was made and also to Japan, but it seemed that they didn't care. What should I do?

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    Customer ServiceContract & Terms

    Reviewed Oct. 29, 2012

    I signed a contract for a 2005 Honda Pilot and the sales staff assured squealing noises and rough running conditions would be repaired. They wrote in due bill terms I could perform a final test drive to verify the issues had been fixed. When I drove again, it had the same issues and they would no longer help. Since then I have brought the vehicle in 6 times to repair the current issues. We have never received invoices for work performed and still have the same issues with the vehicle. No one at the dealer (Emotorswest) will respond to email or phone messages.

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    CoveragePrice

    Reviewed Sept. 23, 2012

    I purchased a 2012 Honda Pilot with 11 miles on it. I was sold a car that was a lemon for top dollar. The car was overpriced and I was overcharged for this vehicle. They even took my warranty I had purchased with my 2010 Honda Pilot without my permission or knowing what they were doing. I did not agree to them taking my warranty. They distracted me by saying I had taken a pen that I did not have. I was so embarrassed and humiliated. Later, I realized it was all an act to distract me while they were taking my money. It wasn't enough that they sold the car to me overpriced. The car has numerous problems. It had to be towed in within six months of purchase. They told me a rodent got in the engine and bit the wires and it was not covered under the warranty. The car is barely running and has parts that have fallen off the back wiper blade. Part is not working like the back window will not open. It skips and acts like it wants to stall when I switch gears. The ventilation is not working properly ... I do not drive it and I'm scared to take it in for what they may do to me or accuse me of. Can someone please help me get justice for what they have done to me for trying to buy and have a decent running car?

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    Customer Service

    Reviewed Aug. 13, 2012

    In 8/2011, I bought a battery that has a 5 year warranty. On 8/9, I jump started my car the following morning and took it in to Hardin Honda to have the battery inspected. The battery was inspected by Mr. **. He called me to inform that they found no visual problem or indication of car not turning on. I drove my car back home, no problem. The following night, the car had trouble turning on, the battery appeared drained. On 8/11, I jump-started it again and took it back to Hardin Honda. I pay $110.00 for an electric inspection. Hours later they called me to tell me that the starter needed to be replaced, but they wouldn't be able to complete the job till possibly Tuesday.

    I noticed there was a clicking when I turned the ignition switch that wasn't there before. The manager pointed out that it was the starter, but I had never heard the noise before. I turned on the car and drove it to Pep Boys. At Pep Boys they checked the battery, the battery test failed and I was told the battery was bad and needed to be replaced. There was a discrepancy between the two service stations in regards to the battery test. Pep Boys failed, Hardin Honda passed. Furthermore, I suspected that the starter was tampered or replaced with a bad one. My car is a 2004 Honda Pilot and I have maintained it properly. I would like an investigation to my complaint.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 5, 2012

    Terrible service/untruthful salespeople: In 2009, I purchased a brand-new Honda Pilot. Both the saleswoman, Sandy, and the finance officer talked me into purchasing the extended warranty, assuring me that it would cover everything. Even though I did not want to purchase this warranty, they convinced me that it was worth it. This vehicle is paid off.

    Today, I noticed that the leather headrest on the passenger side seat is starting to split. Since the Gilroy Honda dealer is not longer in business, I drove to the Morgan Hill dealer to speak to the service department. I was told that the extended warranty did not cover this part (headrest) and I would have to pay $170 plus tax to purchase a replacement, which would have to be ordered. When I grew upset and inquired as to why I would be told this part was covered at the time that I purchased the extended warranty, the employee I was speaking to actually told me that the people who told me that were all liars!

    I have lost all faith in Honda. I am extremely disappointed in the materials of my automobile, in the way that Honda representatives misinformed me, and the fact that one of Honda's own employees stated that the people who misinformed me lied to me! I am requesting a replacement leather headrest for the front passenger seat of my 2009 Honda Pilot. I take very good care of my vehicle and have done nothing to promote the splitting of the seam. It almost appears to be inadequate material or workmanship. In a good faith interest of exceptional customer service and to stand behind the ethical and moral values you quote, I would most appreciate Honda sending me this replacement to my home in Gilroy, CA USA 95020.

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    Reviewed Aug. 1, 2012

    I am very disappointed in the purchase of my 2011 Honda Pilot. It is honestly the worst vehicle I have ever owned. After just 20k miles, I had to have a torque converter replaced. The truck still isn't running right, the transmission still slips, the leather seats are already developing tears, and it's not from my family as we're all very light builds. There is no reason for this poor quality. The remote key barely works, the door trim is falling apart, the trim on the back "hatch" door is falling off. I bought this vehicle because we had owned a 2004 Pilot, bought new and put over 150k miles on it without a single problem. I have also owned a Civic SI and an Accord that I loved dearly. Unfortunately this Pilot has ruined my love for Honda. I will not be purchasing another, and after owning it a mere 6 months, I will be trading it in for a different SUV and taking a loss on it.

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    Customer Service

    Reviewed March 20, 2012

    Brand new 2012 Honda Pilot EX: Excessive brake pedal travel and bad braking which is amplified with increased speed. Traveling on the highway at 65 mph and with a comfortable distance from the vehicle in front, the flow of traffic slowed down suddenly which required rapid braking. I pressed the pedal to the floor and almost ran into the car in front and missed it by only about a foot. Applying the brake had very little response and the Pilot SUV traveled an excessive distance before it came into a stop.

    I had the Honda dealer checked the problem and they said they compared it to other Pilot's and it was within Honda’s specs. Not an acceptable answer. This could happen again with more serious consequences. There's a braking issue with these Honda Pilots.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 15, 2012

    We were driving, out of town and our 2005 Pilot, with 98,500 miles on it, overheated. There was a burning smell, we glanced at the temperature gauge and noticed that it was overheating. We immediately pulled over and inspected under the hood, there was brown fluid all over. We had our Pilot towed to a local repair shop, where we were told the transmission fluid and radiator fluid had mixed and both the transmission and radiator would need replaced, he estimated $4,000.

    Thinking we were still under warranty until 100,000 miles, we called Honda and were told to have it towed again to the Honda dealership, so they they could check it out and make sure that was the problem. We did and Honda agreed that was the issue and we needed a new transmission and radiator; however, they were not covered under the warranty, because it is actually 7 years, 100,000 miles, whichever comes first.

    Our seven years was up 2 months ago. The Honda representative that I spoke with also informed me that he was fully aware of the situation with transmission issues with Honda Pilots and actually had just worked on 2 Honda Pilots and an Acura this week for the same problem- the transmission.

    So, we have a foreign-made car, a Honda, which we loved up until this point, that has completely failed us and now we are going to have to pay thousands of dollars that we don't have to fix the problem. I am so furious with Honda and will definitely never purchase another one. I will also be advising all of my friends, family, and co-workers against buying a Honda and explaining our situation.

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    Punctuality & Speed

    Reviewed Nov. 10, 2011

    Horrible! Have a leased 2009 Pilot touring model. The car never starts! The dealer can't find the problem nor cares to.

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    Staff

    Reviewed Nov. 4, 2011

    I had a accident in 2010 with my 2005 Honda pilot and the air bag came out only on the passenger side and burn my son's arm bad. It never came out on the driver side. My experience with the 2005 Honda was rated very poorly. My son was treated at the emergency room for second degree burn on has arm. This cause him to be out of work for 2 weeks.Please let me know who should this be directed to for investigation.

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    Reviewed Oct. 7, 2011

    I went out today to buy a new Honda Pilot. I took a tape measure and sure enough Honda has narrowed the seats by 3 inches. The seats in my current Pilot are 22 inches wide and the new ones are 19 inches wide. No sale. Also, why must I buy a moon roof that I do not want and would never, never use. I was a totally satisfied customer with my current Pilot, but I am uncomfortable in the new models and will not buy one! The seats in a RAV 4 are more comfortable. Also why monkey with a perfect car? Put the gear shift back on the column, and take the 50 cent seats out and put a decent seat back in.

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    Reviewed Sept. 26, 2011

    My transmission went out in my 2003 Honda pilot. I experienced sudden jerking while driving my children to school on a fast road. Luckily, I was able to pull over without an accident! I had the flashing D error described by so many other pilot owners documented on the web, who have had transmission problems.

    I took it in to the dealer who diagnosed the transmission. I knew it would not be a small part related to the transmission. I was able to diagnose at home because there is such a large body of literature on the web from other pilot owners describing the same exact issue.

    My experience at the dealer wasn't great either. I repeatedly said that I needed them to have the rental car company ready when I got there, as my daughter needed to get to kindergarten. Honestly, they are just interested in getting you there as a captive audience and could care less about "service". They initially quoted $5,300 for a remanufactured transmission. We appealed to Honda who offered a $1,200 reduction. There is a transmission recall issued in 2004 that changes the coolant, but once you have shards of metal in your transmission, it's toast! This is clearly related to a design flaw in the transmission and Honda is not interested in fixing this known flaw.

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    PriceStaff

    Reviewed Sept. 12, 2011

    I bought a brand new 2011 Honda Pilot from these hypocrites. They were not able to entangle me with any of their ** hidden cost because I had my own money financed from a different institution. Well, I got myself a suitable deal. The second week, I heard a funny noise coming from the transmission. I took it back and I was told three different things. One mechanic of Chinese origin says he cannot hear anything (how could you hear anything if the garage is noisy?).

    After about an hour he said he heard it. The next mechanic of Russian or Ukraine origin said that the noise is coming from the front axle. The third mechanic of Hispanic origin didn't ask anything but was about to take a pipe and plunged it into the brakes pad area. He said that it is the brakes (this was expected from him). The manager whose name is Frank didn't talk to me but informed the mechanics to give me my car and I should go home. My problem was not solved. I called Honda Official site and someone set me up for an appointment with a different dealer. If this problem cannot be fixed, I will take the next step. I think this is a prospective recall waiting to happen. Folks, the only reason I went to these people is because my wife loves the color which they only had at that time. If you could avoid these people, please do so, you might do yourself a big favor.

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    Reviewed May 10, 2011

    We purchased our 2008 Honda Pilot at Jack Pirtle Honda in Jackson, TN in December 14, 2007. We relocated to Sparks, NV in July of 2010. This problem with the air conditioning has been there since we bought the car. We first used the AC for 4 months after we purchased it in the spring of 2008 when the weather became hot. I had 6 work orders for the work to be done on the AC from April 7, 2008 to March 10, 2009. I was told nothing about other issues. The problem finally seemed to be better after the last AC pipe was replaced and another recharge was done in March of 2009. We weren't using the AC during winter months. We started using the AC again in June of 2009 and it lasted through that summer. It was not used from fall of 2009 until summer of 2010. We moved to Nevada in July 2010 and it seemed okay. It was unused from September of 2010 until I turned it on May 6, 2011 when it was once again blowing warm air.

    This has been an ongoing problem since we purchased it and when I suggested more than once to Honda that they should replace the air-conditioning system, it was completely disregarded. I took the car to Carson City dealer this morning and the freon was gone and there is still a leak after at least 3 new parts! It will take a minimum of 3 hours at $100.00 an hour to, hopefully, find the leak and then whatever it costs after that to repair/replace it. I called Honda to see if they would cover the cost since the car is now out of warranty but she gave me the run-around and said that they cannot help me unless I get a diagnosis which will cost me money that I don't have. I have never been treated so rudely or condescendingly.

    I asked for another department or division or even phone number to get some help and was told that hers was the only place to get help! Honda has gone to the dogs, I fear. We have bought Hondas for years because it was an outstanding car and customer service was excellent. They had an extremely low complaint record because they produced quality products. I should not have to be dealing with a problem that belongs to Honda. We purchased a new car with air conditioning that has been defective since we bought it. Honda will not respond. Shame on you, Honda.

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    Reviewed April 1, 2011

    Since 2008, I have been trying with Honda San Juan to resolve the problem that I have with my Honda Pilot 2008. If you drive up to a hill at 50 miles per hour or more, you can smell gases inside the cabin, with everything close, through the air conditioning. They have not resolve my problem and they do not give any choices.

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    Reviewed Dec. 16, 2010

    The transmission in 2003 Honda Pilot was recalled in 2004 and the dealer failed to address the recall properly. Now (December 2010), the transmission fails and Honda won't do a thing for me. I had to spend $5,000 to replace the transmission.

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    Reviewed Aug. 8, 2010

    Here we go again. 3 months ago the rear driver side window was down and would not go up. Took it to Honda and had a bill for $300 to pay. Now it's the front driver side window, I don't have another $300. What next, the two windows on the passenger side for another $600. Honda needs to recall this cheap part. I have never in all my car ownership years had a window just fall down, yet alone 2 in 3 months. Really makes me fear the future. I have less than 20,000 miles on my 05 Pilot, and I am the original owner. I don't mess with the windows, they are usually always up!

    I don't feel safe driving with my windows down and right now the temps are in the 90's, my air does not work well with the window down. My repair man at Perfection Honda told me that this happens a lot. If that is the case why do we have to pay this exorbitant cost to repair a poorly designed part. $600 in three months and I still have 2 more windows that judging by past experience will fall soon to the tune of another $600, then what another $1200 for window motors in another 3-5 years? We need help, please!

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    Reviewed Aug. 4, 2010

    I just recently purchased a 2004 Honda Pilot in November. In June, it started having problems where it started not being able to shift past drive so I stopped driving it except to mechanics to find the problem. The first time I went to drive it after that problem, it was like I slammed the brakes on but thankfully I was just going up our drive way and not driving fast. I started driving again and it kept messing up. Then the green light started flashing on the D when I was driving and parked. I took it to a local trusted mechanic that I know and he plugged it into the computer and it came up with a transmission code. He also found a broken cable that is the transmission gear shifter cable and said it was not using all gears. He said when he checked the transmission fluid, he found chips of metal in it. He said it has probably been like this the whole time.

    I researched on the computer with my VIN number and found a recall on the transmission. I talked to people at Honda in the 800 number from owner’s manual. She said I would have to take it to a dealer because they had a recall on my transmission and would not know if it would be covered unless it could be checked by a certified Honda dealer. Before anything was done to my car, I called and told the mechanic that I was going to pick it up and take it to Honda. I took it to College Hills Honda in Wooster and they came up with the same transmission code and said there was also a 2-3 shift malfunction. They said it would not be covered because the recall was not coming up with my VIN number.

    They said my transmission needed to be replaced and gave me an estimate of about $4,200. I called Honda again and they said the recall was fixed in May 2006. However, they did not change the transmission but just installed an oil jet kit to keep it lubricated. Apparently, that did not help especially if there are chips of metal in the fluid! The Honda people I talked to just tells me that since my car is at 104,000 miles and is out of warranty and they have to draw the line somewhere. I understand that but if they would have fixed the recall problem properly, it would not need replaced already! Honda has been horrible through this and refuses to help me.

    I am a single mother of 3 children and I cannot afford a new transmission at $4,000 and I need something safe and with how much I owe on it, I cannot afford to trade it in. I think that they should be responsible for fixing their mistake. I am so upset and will never buy another Honda after this one. They are just trying to cover their butts on this one by saying that they fixed the recall by installing an oil jet kit knowing full well that it would cause many problems in the near future. Now I will be taking it to Parkway Honda in New Philly to get it fixed. It is time they start helping their customers rather than saying ‘it’s your problem now’. From what I see, this is an ongoing and very common problem with Honda transmissions and I think something needs to be done about it. This is very disappointing.

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    Reviewed July 30, 2010

    I am the original owner of my Pilot. I was given two automatic keys and the battery needed to be replaced in both of them. I tried to get the little screw out, I couldn't. I took it to a battery store, they couldn't. I took it to the dealership, they couldn't. They told me to order the outside case for $6 and they could pry it off and insert the key in the new case, then the battery could be replaced. Well, it broke on both keys. I don't blame the dealership. They said that this is a continual problem with Honda keys, the tightening goo they put on the screws renders it impossible to remove the screw to replace the battery. I felt that Honda should reimburse me the cost of the key because of this flaw.

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    Reviewed July 26, 2010

    I found pilot with pics on their website (which were removed the next day). I talked to three people to verify if it was available and had options shown in pics. I drove 2 hours to see it and it did not have those options. Salesman chased us out of dealership saying it wasn't his fault and he was sorry. False advertising and liars!

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    Reviewed May 13, 2010

    Poor quality car from Honda. Bad service and negligence from Honda dealership. New 2007 car from dealership, after 9,000 miles, had axle leak! There are 2 other issues, but I focused on this first. Mainly emotional damages: Bought new car to not worry about car breakdown problems but car have had 3 issues and bad service from the dealership. Do trust my safety in the car.

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    Reviewed April 14, 2010

    I have a 2008 Honda Pilot. Every time that I go up to a hill, at 50 or more miles, I smell gases from my scape system coming from the air condition with all windows and vents close. When this happens, I need to open the windows and ventilate the area because the odor is too strong and novice to our health. We have been, for almost a year, giving complaints to the dealer but they cannot resolve the problem. They say that Honda America knows about the problem but they don't have a solution for it. This is an expensive vehicle and smells like a junk when this happens. I will like Honda America to contact us to see what are they going to do with this situation because Honda De San Juan does not give me a solution for this.

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    Reviewed Feb. 16, 2010

    I was driving on the freeway at 70 plus mph and all of a sudden without warning my car went from 5th gear to 2nd gear. The car jolted and I hit my head on the back of the seat. It scared the daylights out of me and then it went back into gear like nothing happened. After I got home and turned off the car and then turned it on again the light for maintenance came on. I tried shifting from park to drive to reverse and it kept getting locked in the reverse gear when it was parked. I tried calling the dealership since I purchased my 03 Honda Pilot, which was used on August 05, and when I looked on internet the transmission was recalled April 04.

    I called the dealership where I purchased car to see if I could get any paperwork done on that recall. He stated that they didn't have any work on it being repaired but they can only sell certified Hondas so the recall was completed. He gave me a figure of $4700.00 to get a new transmission. Thank God nobody was tailing me as there would have been a serious accident. I've been on the internet and there are lists of complaints for the same year and there have been complaints as recent as February 2010.

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    Reviewed Dec. 23, 2009

    I bought a new 2008 Accord and the car currently has 23,400 miles on it. It was making a vibrating sound of metal hitting together while I was driving. As I applied the brakes, it would stop. I took it to the dealership and was told that the rear brakes need to be replaced. I was horrified that after one year of ownership, I would have to replace the brakes. I called Honda corporate. Mary in customer service "helped" me, saying it was not a warranty item and there is nothing she could do. She was extremely rude and not helpful in anyway.

    As I researched, I found thousands of complaints about the same thing. I think Honda should take some responsibility for this and replace the brakes for no cost. I have had a Honda Pilot prior to this Accord and never had to replace the brakes (leased). My husband has a Civic and replaced the brakes at 70,000 miles. There is definitely a problem here.

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    Reviewed Dec. 6, 2009

    All the climate control lights in my 2006 Honda Pilot are burnt out. I have never had a vehicle where the dash lights have not worked. The vehicle is only 4 years old and they have been dying out for the last year or so. Honda says to fix this, it would cost about $300 - to replace light bulbs! To make it worse, I have an extended warranty, but it doesn't cover replacement bulbs. The guys in the service department says they have been seeing this a lot lately, yet there are no recalls for this particular problem.

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    Reviewed Sept. 29, 2009

    I own a Honda Pilot 2007 and I love it. I have a big problem with the windshield wipers; they are no good. When it rains heavily, you can't see anything and this is very dangerous. I have other friends that are complaining also.

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    Reviewed Aug. 7, 2009

    In a time when you would think that customer service would be king, I guess having repeat customers doesn't mean anything to some companies. I have a 2005 Honda Pilot. I love this car, have had no problems except now, my keyless entry remote has stopped working. I realize that it is probably the battery, so I take it to the local Honda dealer, Hinshaws Honda, to ask what kind of battery is it going to take, and how do I open it up. I am told that it is just a standard size battery. Okay, which standard size?

    I then asked him to show me how to open it. I am informed that there is a simple screw to open the case, but that Honda uses Loctite on it and it takes a special tool by their technicians to get it open. I ask him if he will do this. He tells me they have gone home for the day, but ask anybody, they just have to unscrew the screw. I take my key ring to a local store to buy the battery. The gentleman there tells me that he can't get the back opened. So I bring it home, my husband has the right size screw driver, but he can't get it opened.

    I then take it to a locksmith. He can't get the screw off the back and tells me to go back to the dealer. Two days and many miles later, I am back in front of the parts manager. He tells me he will have a technician look at it. The technician can't get the back off. Then, they send it to the service manager. He also can't get it off, but now tells me that the screw is now stripped, and it will have to be drilled out. I ask what my recourse is, and am told that it is a known issue with Hondas and gives me the 1-800 number for consumer complaints.

    When I called the number, the intake rep that takes my call is very helpful, and says that she will have someone contact me within two to three business days. The next day, I get a call back from the complaint rep, and he tells me that since my car is out of warranty, and he contacted the local dealer and they have no record of my being there, there is nothing they are willing to do to help me. When I explained to him that I have been told that this is a known issue with these keys, he informs me that they have never even heard about this, and that the local parts manager should never have given out their phone number!

    I am very frustrated because I still don't have my keyless entry working, and it doesn't look like I will be getting any help from anybody to make it work! They did try to sell me a new key though! I would never deal with Hinshaws Honda nor would I ever hope to deal with the American Honda Motors corporation again!

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    Reviewed July 27, 2009

    My 2004 Honda Pilot just turned over 100k miles when the check engine error message "incorrect gear ratio" occurred. Both the Honda dealer and outside shops informed me that replacement was necessary. I searched online to find lots of premature failures in Odyssey's, Accord's, and MDX's that all have the same automatic transmission. Online accounts varied as to mileage before failure, but were usually between 40k and 65k miles. I asked the Olympia dealer, where I had done all the scheduled service, to check into Honda Corporate to pay for the transmission, though way passed warranty. He said no, and that they just replaced one with only 60k miles with no support from HQ. A year after we bought the Pilot, we received a letter from Honda saying that our tranny needed to be checked for an overheating problem. They apparently installed an extra cooling jet to delay the breakdown until after the warranty period expired. The new tranny, which cost $3700, was installed. I chose a local shop that guaranteed the work for the life of the vehicle. I'm extremely angry that Honda wouldn't stand by their product - one that I bought for its longevity. Heck, my brake pads lasted longer than the transmission!

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    Reviewed May 28, 2009

    I too just had to replace the compressor on my 2005 Honda Pilot. The website I have been dealing with is JustAnswer.com/Honda. They have also blamed the problem on road debris, but my mechanic says it is a manufacture defect and could happen again. My car doesn't have but 25,000 miles on it. I shouldn't have to worry every year if I'm going to have A/C problems and have to put out a lot of money every summer if the condenser goes. I have the condenser that was removed from my car today. There are no marks or holes in it to indicate road debris. I would like to have the condenser examined by someone, like the manufacturer, to see exactly what happened so Honda can recall it and fix it.

    My mechanic also said if the road debris was the cause, my A/C would have immediately gone out of working condition. I don't believe that road debris caused my compressor to go bad. I paid over $25,000 for this Honda because I believed it was one of the best cars made. Something should be done about this problem. Where can I go now to get help?

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    Reviewed April 8, 2009

    We have a 2008 Honda Pilot VP. The mileage is about 11k miles. The power steering died on us on 4/03/2009. While driving at about 40 mph, we heard a metal clanking noise from the front hood and, the next thing we knew, we lost control steering the vehicle. We took the vehicle to Honda dealer and it has been 5 days and they are still looking for parts they said. It's a 2008 car, less than 12,000 miles. It's a year old car. I am using my husband's car, and since his work is far from home, he is staying in near work without a car. What should we do? Should we wait forever?

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    Reviewed Dec. 15, 2008

    I bought a car from honda since I was moving to california last february so I needed a bigger car. I traded my RAV 4 for a honda Pilot. It was almost time for them to close the office when we closed the deal at 9 pm. I even repeated to all the people in the office that it was a 3 yr-contract. So i trusted their words. We agreed for a 3-year payment for the pilot for $740/month in trade of the RAV 4. When I moved to california, I did realized that the contract that I signed was a balloon payment. Nobody had told me that it was a balloon payment and no idea what balloon payment was and it was not just at 3-yr contract.

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    Reviewed Nov. 4, 2008

    I have a 2003 Honda Pilot w/ 60,000 miles that has the VTM-4 light flashing. I would like to know if there are any problems with this.

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    Reviewed Sept. 9, 2008

    My 2005 Honda Pilot seats started wrinkling terribly and now are tearing. Vehicle is in immaculate condition otherwise. Honda says it is normal. Any one else having this problem?

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    Reviewed June 10, 2008

    My 2004 Honda Pilot has had 2 failed air conditioners in the past 2 years that I have owned it. It would have had more failures but I do not replace it until June and hope that it carries me through the summer (it doesn't. It is the common hole in compressor due to road hazzard. It is such a common repair with Honda that they use the term as soon as I call the dealer to make an appointment to fix the broken air conditioner and then they remind me that it is my fault and say that it will not be covered by any warranty. Apparently this problem is common in all Honda makes and models.

    Honda continues to not stand behind their vehicles and the consumers have to pay $800 a repair on air conditioning system that can go out the moment you drive out of the service center because of a road hazard which can be a small stone!! I believe that there is enough evidence that a class action law suit would be worth it. Any large, well funded law firm up for that?? How many owners have spent thousands constantly repairing the air conditioning systems? I now tell everyone I know to never ever buy a Honda. My 1996 Jaguar XJ8 has cost me less in repairs. Shame on Consumer Reports, Car and Driver and all you other magazines that rate Hondas so highly. Every Ford, GM, Chrysler and Jaguar (under Ford ownership) that I have ever owned performed better and each manufacturer stood behind their vehicles better then Honda. The hype behind Honda is not deserved or warranted.

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    Reviewed May 14, 2008

    We bought a brand new 2005 Honda Pilot. My wife was rear ended just a few months after we bought it. The damage was contained to the rear bumper and tailgate. We had the vehicle towed to th dealership so they could do the repair work since it was brand new we didn't want totake any chances with any warranty issues. After a few months the tailgate open indicator would come on and whenever you locked the vehicle the alarm would go off.

    We of course brought it back and they said they fixed it and that it was nothing more than a simple adjustment. Well it's been three years and countless attempts to repair this issue with no resolution in sight. The alarm has gone off at all hours in the day and night. It's woken up our neighbours at 3am the alarm has gone off while away on vacation only to return to the airport with a dead battery. It's left my wife and kids stranded in an arena parking lot only to find out that once again the alarm was going off and once again a dead battery.

    The dealership has replaced every single computer module, wiring harnesses tailgate sensors and latches know to man kind. The vehicle has been torn apart for weeks at a time. We did notice a trend in when the problem would occur. It always seeed to be after a rainfall or when it was realy damp outside. We communiated this to the service department from day on but it seems like they never listened. At one point the former service manager told us that the owner of the dealership told him to get rid of this vehicle because there's nothing wrong with it.

    The dealershp is quick to deny this but we know it for fact. My wife sleeps with a spare key at her bedside for fear of having the alarm go off in the night whichhas happened numerous times. Every time w get the vehicle back we hear the same story. "We've foud the problem and it's been corrected". Well it's been at least 9 or 10 times that it's bee in for the same issue and they have had the vehicle for days and weeks at a time. Honda Canad was involved as well and they even had the alarm go off while it was in for repairs.

    The final straw was a month ago when I demanded that a representative from Honda contact us. The dealership promised they would have someone call. Well still no call. Honda Canada is a joke and obviously couldn't care less about their customers. The funny thing is we like the vehicle just hate the [bad] response and service. We are at our wits end!

    The main issues we have had is that we can't lock the vehicle when we go out for fear of the alarm going ff. My son's both play hockey and lacrosse and with the cost of equipment we don't dare leave anything n the car for fear of theft. We sleep with a spare key by the bed just in case the alarm does go off in the night. It's gotten so bad that whenever we hear a car alarm my wife and I run to the window to see if it's the Honda Pilot going off. That's no way to live!!

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    Reviewed Feb. 28, 2008

    I purchased a brand new 2005 Acura TL. Rear tires were completely worn out in 15,000 Km. Complained, tires were replaced, alignment check done. Have now gone through this same process, many calls and emails and much resistance to do anything.. 3 alignment checks already done by dealer and the 4th set of tires is now on the rear of the car at 52,500 Km and wearing out just as fast as all the rest. Tires are Michelin Pilot HXMXM4 93W. Honda says not their problem because dealer can't find anything wrong and dealer says he can't do anything because Honda won't cover it.I would just like them to fix it. I have put 2,000+ Km on the vehicle just driving back and forth to the dealer

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    Reviewed Feb. 16, 2008

    We have 05 Honda Pilot which we have been happy with for the most part. It only has 23K miles yet the drivers seat is experiencing some tearing on the side. We are questioning the quality of leather, note the tear is on the side and not where on the top or surface of where you sit. Has there been other problems like this reported?

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    Reviewed Oct. 11, 2007

    i lease a HONDA PILOT my contract is 3 yrs. after a year i cannot make a payment .i decided to return the car i called the honda dealer that i want to return the car ,they said is no problem they took the car but after a month they called me and send me a letter saying they sold the car in auction for $20.000 the balance of the car when i return is $26.000 so they said i have to pay the remaining balance of $6.000 in 10 days .may question is this may responsibility

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    Reviewed June 8, 2004

    The airbag on my 6 month old Honda Pilot went for no reason. On 4/14/04, my wife was driving home from Las Vegas to Los Angeles, cruising at a speed of 65mph. Both the driver side and passenger side airbags went off for no reason, causing the vehicle to loss control which resulted injuries to the passengers and driver and damages to the vehicle. After the airbag got deployed, the security system went off continously, therefore the vehicle was unable to start.

    Because the vehicle was damaged when I brought it in for my insurance company to do assest the damages, both my insurance company(Mercury) and Honda insist that the airbags were deployed after the accident. I've ask the insurance company to launch an investigation on the SRS system to retrieve any data may be used to determine what cause the airbag deployment. They came up empty because the 2004 Honda Pilot is not equipment to record data before and after the airbags have been deployed. As a result, I have to paid for my insurance deductibles, extra 4 days of car rental due to delays in the SRS airbag investigation.

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    Honda Pilot Company Information

    Company Name:
    Honda Pilot
    Website:
    automobiles.honda.com