Guardian Interlock

Staff are rude and unprofessional, they treat you like you're worthless, they don’t give any useful information nor help in any way to resolve issues with their products or services. They charge unregulated fees. Your punishment never ends with these parasites. A class action is needed.

Guardian Interlock are being run by an incompetent thieving scoundrel. They are not in any way earning an honest dollar. Their goal is to take even more of your money by installing a ridiculous unsafe device into car which will no doubt incur you more costs than just your normal service fees which are pure theft also. (5 minutes work = $130 per month). If you need an interlock installed do not use guardian interlock. There is no way possible that the other interlock providers could possibly be as inconsiderate and as much of a disgrace as this Guardian company. Take my word. The boss in Sydney is a gutless coward earning a living by ripping people off!

Dealing with Guardian Interlock was the Worst Experience of my Life... I was only required to use device an IID for 6 months. Upon completion of my 6 months, I contacted Guardian to send me my release paperwork. Guardian Interlock HQ refused to release my certification of completion to the courts. They added 2 months to my time with the device in my vehicle and made me pay for those additional 2 months of fees. I called their service line everyday for a month and was constantly hung up or transferred to a dead line. All I needed was one simple release form. I never raised my voice or was rude, their customers service department just acted this way.

This device has been insult to injury. It locks me out regularly. False failure, days disappear, multiple handset changes and a full system rewrite. I am down to 18 days to get this monster out of my life and I hear the devices clicking. I know better since I have had problems so I went home and turned the car off. No beeps and I can’t restart the engine. Of course it’s a Saturday so no one can help me until Monday. The gal on the phone was nice but she couldn’t provide any help. Go literally anywhere else.

I have had this unit installed for 1 1/2 years and it has been nothing but a headache. Initially it would just continue requiring me to breath in the device every minute. They claimed it was my battery. I had brand new battery. Was not that. My alternator was charging over 13 volts; I was told that was not enough amperage for this device, it requires over 14 volts to run properly. A car does not need 14 volts but guardian unit does. Replaced alternator $355 when I never had a starting issue. I have at least false 5 lockouts, each which require me to miss work and pay a fee to clear the lockout. This most recent lockout incident is insane. I just had my monthly calibration on Sept 6, 2019 (Friday) and I get a lock message on Monday Sept 9th, the reason event log full. I called Guardian initially.

I have had this Interlock install for 1 1/2 months and I have been locked out my car twice and had had 4 false alarms. When you call their supposedly 24/7 support you never get help. You are on hold for 30 min to an hour. They have an option to call you back but they are not really helpful. All they say is that you need to take the device back to shop to get it serviced. The installer I used has no real knowledge of the tool they are supporting. They just know how to press buttons and calibrate the device. This has been a very frustrating experience that has left me very dissatisfied with the product. They advertise easy to use but my device takes up to 3-4 minutes just to warm up so you can blow. You have to hum and blow so it makes it very easy to mess up and then if you do you have to wait again just to retry. This is very hard and inconvenient when you have other devices that start up right away and all you have to do is inhale and exhale.

Worst customer service I have ever seen. Not to mention that pretty much everything people write in reviews are true (technical problems, hidden fees, ext...). You can forget about help if you happen to need it, and you will need it! You won’t be able to get in touch with anyone for days, if you're lucky for hours if you have a problem. Their sales team will always answer but as soon as you say that you’re existing customer you will get transferred to different line immediately (sales will not help you with anything) and good luck waiting for help on that line! I wish I did more research before getting Guardian!

If I could choose “No” stars I would. Kick you while you're down. Hidden fees they do not bring to your attention till right before you're about to process payment (after you watch the video and sign paperwork). Deactivation fee from shop that’s even more $$ than the monthly collaboration payments!! Yeah. Your choice of insurance but $100 deductible vs $1500 stolen device that’s out of your hands!? Yeah this breathalyzer company really cares for your well-being... I spoke with several reps from here over a week's time shopping around for installation and they seemed worthy enough. Then finding a shop that will do it in a convenient and timely manner with my busy schedule, they seemed to be great (Guardian)... I was very wrong.

The Guardian system has lost its mind several times and kept the car from turning off. The breathalyzer unit displays a 'Turn ignition off' but the car can't be turned off. Today it ran for over three hours. I called Guardian in the first hour and they never called back. I finally reached the guy who installed this wacky system and fixed it myself. This company is terrible. My dealership said they'd never seen such a screwy installation.

I do not even know where to start. I have had this device in my car for two years now and have gone through 4 handsets, rewiring, resets, towing, connection issues, being stranded, false refusals, over and over and over again. I have no violations and all I want is for their devices to work when I do exactly what I supposed to do. That's it! Customer service was even worse. I was disconnected 5 times and "accidentally" transferred to the survey, in the middle of my conversation, each time.