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I’ve is the IIL for just short of nine months after a chemical test refusal. When I was told I’d need to get the Interlock device I had nowhere to start and knew of no vendors. So I took to the website the PennDot rep gave me where it listed all vendors near me. I call maybe a half dozen and for whatever reason I decide to use Guardian Interlock. For the first few months, I had an awful time - admittedly, my fault - because I kept leaving the car running while I was at gas stations, checking the mail, etc. etc.
Around the 6-7 month mark of having the Interlock, I start having serious issues with the device. I’m randomly getting fail messages without having blown into the device, I have days missing without violations or any noticeable issues, and the most recent development is that weird codes will randomly pop up usually following stance noises and some sort of minor catastrophe.
I’ve called the service center and the CS line numerous times and no one is willing to check if the actual device is the problem, or the installation, or anything else. The service center did check my battery last calibration and they said that it was fine. Better yet, I’ve had to pay fees every time I need to take the device in to the service center to have the days that the device had taken put back on. I’m at a loss and have contemplated switching to Intoxalock three months before my IIL period is up and just considering the uninstall fees and everything I’ve paid up until this point a wash because I’d rather just be done with this company.
I’ve had my Interlock for 4 months now and the first two months weren’t a problem. Then in November my vehicle dies while I’m driving home and I almost run into someone. I had AAA come and check my battery and my alternator and they were fine. Finally I thought to disconnect and reconnect my device and boom, I’m able to start my vehicle again... This has happened twice now and it shows on the report that I’ve disconnected twice as if I were trying to tamper with the device.
The other issue I’m having is it takes over a month sometimes for the state to get the readings from my uploads. I am eligible to get off Interlock early (December 19th) but the state has still not gotten my upload from November, so I have no idea when/if I will be able to get it uninstalled. This is affecting my work as I have to ride with someone everywhere and I desperately need to get the restriction taken off my license. I told my boss I was eligible on the 19th but I have no way of telling him when it will actually happen and am at risk of getting fired because of it. The only people I can talk to are customer service, which takes upwards of an hour to actually talk to, and they can only email the “records” division and ask for the information to be sent out. It is my fault for having to install this device in the first place but at what point have I paid my penitence?
Stranded three times in the last week. Still waiting to hear back from Guardian, called them 12/10 and 12/11 and selected option "8" to request a callback after waiting on hold for 45 min. I have everything documented via video and phone logs. Device spits out weird codes then states it is "running" after I blow. Car will not start. Brand new Mercedes with no issues. Took device to shop. They say "it's fine". Go back to car and it works fine. Next day get stranded again. Now watching my vehicle getting towed, more $$$. Been stuck in freezing car for 2 hours. All documented. Nobody will call back and nobody cares at Guardian. Total scam, very dangerous, surprised this is legal. I've used Guardian for 5 years. I'm stuck with them until 2021. Have spent thousands. Ready to consider leaving the state just to avoid them.
So I have had my Interlock for over 5 months now, no problems. So a couple days ago my camera starts making a clicking noise. I called the people and they said, "Don't worry about it." I said ok. I woke up the next morning. My days were at 0!!! So I went in and got a new camera, so it went good for a couple days then the camera starts clicking again. I wake up today and lo and behold my days are back down to zero!!!
I used this service with no issue for 6 months. Upon completion of court required IID time, I filed a request for my no-negative report on 9/13/18. It is now 11/13 and I still do not have this report. I’ve made 6 different attempts to have Guardian release my report, however my attorney and the courts still have not received the report. I hired this attorney after a month of Guardian ignoring my requests, and they have been having a similar experience of non-service. If you are considering Guardian, choose another company. You will have problems at an already difficult time. And if Guardian is reading this, PLEASE SEND ME MY REPORT!!!
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Do you want to talk to them about your device? Ok! Wait on hold for 30+ minutes while obnoxious classical music blasts your eardrums. Even when you get them on the phone, they have no idea what they are doing and are extremely impatient. Go anywhere else. I don't know how they are still in business.
I don't have enough characters to provide details but this is by far the worst company I have ever dealt with. Inconsistent and unjust fees, faulty reports to my DMV, being on hold for dozens of hours and inconceivably unorganized. The amount of my frustration for this company is incredible. As I write this I have been on hold for an hour and forty-three minutes. I am going to break my contract with this Mickey Mouse organization today no matter how much it costs me and notified my attorney. Save yourself the headache.
My son has used your Guardian Interlock system since Feb. '18 with all payments on time paid by me, and using my car, and without any failures. Yet in July '18 his license was suspended by MVD, creating one month without driving privileges or use of car. After weeks of complaints to your call service we finally learned that his report results hadn't been forwarded to MVD. In Sept '18 it happened yet again with a further month's loss of driving privileges and use of car, and still with a squeaky clean report, copies of which I have retained. Guardian Interlock has not even apologized or provided any explanation to date, resulting in our current plan to sue the company.
To date I have paid $748 for the privilege with a further visit due on Oct. 23 '18 and a payment of $171.12, but unless they have finally got their act together I am anticipating a further suspension. I shall be seeking an explanation and apology together with full reimbursement and costs. IN OUR CURRENT PLAN TO SUE THE COMPANY. To date I have paid $748 with a further visit on oct. 23 and payment of $171.12 due but unless they have their act together I anticipate a further suspension. I SHALL BE SEEKING FULL REIMBURSEMENT AND COSTS.
I had my interlock installed 11 days ago, and I have already experienced my first device malfunction. When I went to work yesterday, I noticed my serv days went from 20 to 1. I made several stops before and after work - no aborts or fails. I did not think anything of it. I tried to start my car today, and I am permanently locked out! I have been on hold with Guardian for over an hour combined (3 times calling, 20+ min hold each time). I am distraught because I cannot go back to the install place over 15mi from my house tomorrow. In the meantime, I just had to catch a Lyft and spend $ to get where I needed to be today. I have no idea what I can do! I am BEYOND UPSET!!!
First unit had to be replaced 3 times. In the process the car required multiple jump-starts, a new battery and even had to get towed to the shop. It takes at least 2 hours to get a call back when I call Guardian directly and if I call the shop to make an appointment, they either don't understand the point of making an appointment and take me whenever they get around to it or they're not even there. This new unit is now giving false fail readings which necessitates me to cancel part of my workday to get the thing reset before I get locked out. Oh! And despite my repeated request to remove "insurance" from my monthly bill, they managed to bill me double for over a year. There was the monthly insurance charge and the daily insurance charge. Avoid this company at all cost!
Guardian Interlock Company Information
- Company Name:
- Guardian Interlock
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