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Reviewed Aug. 17, 2023
Buyers Beware please don’t buy GMC Acadia 2023 as the service and spare cost of this vehicle is not just stupid and irrational. It will certainly going to rip your wallet. I bought a brand new GMC Acadia 2023 from this dealership and few days back when someone just pulled out the plastic cover of my shark Finn antenna on the roof (pics attached) which can easily be pulled out with one hand. When I went to this dealership for getting the new one they said that it comes in full part and they don’t sell cover only of this and it costed me 200$ for the part cost and they further told me that they will have to open the entire roof lining to install the same which will further cost me 700$ plus taxes and full one day.
Just imagine someone just pulling out a plastic cap of your antenna and you will have to shell out 1000$ just for that as no other cover available in aftermarket will fit in it and you will have to bear this exorbitant cost every time someone pulls out the plastic cap of your roof antenna. This vehicle and brand needs to be avoided as even the GM customer care failed to provide any help on this. Check pics for reference.
Reviewed July 24, 2023
ACADIA WORSE CAR EVER!!! New 2020 Acadia bought brand new, have taken it in several times for the same problem parking brake service needed, or transmission will stop shifting soon. The Acadia has been in the shop more than it's been out. GM refuses to buy back this awful car. Beware don't buy an Acadia.
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Reviewed March 16, 2023
Paid full price for our 2022 Acadia. We were compensated $50 at purchases for the inconvenience of missing chips. We were promised by dealer that the missing chips would be installed within 2 months. We received 1 of the two chips after waiting for 6 months. Transmission went bad at about 7 months and the vehicle has been at the dealer for over two months waiting on parts. In one close to 1 year, we haven't been contacted by GM once about the chips, once about our vehicle being down for so long, or an offer to adjust anything as far as warranty etc. We have a car we can't sell. (Dealer offered 2 grand below KBB on trade at the dealer we bought it and where it's sitting.) Too many calls and visits to count. BUYER BEWARE!
Reviewed May 18, 2022
I leased a 2021 GMC Acadia from King O'Rourke Buick GMC dealership in May of 2021. I was in an accident and needed a new vehicle. I looked at the Acadia and liked it. When I went to the dealership the sales team treated my husband and me very poorly. I felt like it was because we are a racially mixed couple. We decided to get the vehicle because we cannot function with one car and we were in a bind. My husband works nights, we have two kids and I go to school full time.
In February 2022, I had trouble with the heat, the dealership gave me trouble with finding the problem. I gave up the issue as it was the weather was starting to be less abrasive in coldness. Since then I have not had any issues with the dealer. Fast forward to Tuesday, May 17th, I made an online appointment with the dealership to have my mandatory NYS inspection done on Thursday, May 19th. I received a message on my voicemail from Michelle that the dealer would no longer be servicing my vehicle. When I called back, thinking I had heard the message wrong, I was told that the message was correct and that a manager would return my call.
At approximately 1:15 pm, I called the dealer again and spoke with Matt the service & parts manager. He stated that King O'Rourke would no longer be servicing my vehicle because of a negative review I wrote about their dealership. He also stated that it was their company policy to refuse service to anyone who writes a bad review. When I questioned where in my lease contract that was stated or where it is posted in the dealership he said it isn't written anywhere. Next, he said that if I changed the review then he would CONSIDER servicing my vehicle. Then said I was a difficult customer and that is why they were refusing service. Meanwhile, as stated earlier, I had not been to the dealer since February. I find it appalling that a dealership would bully/extort a customer into changing a review. I am so disappointed by the dealership, the owner for allowing this behavior to be accepted, and General Motors in general.
Reviewed Jan. 6, 2021
I purchased a New 2021 GMC Acadia. Within 100 miles I discovered 360 Camera didn’t work. Automatic Braking, Lane change and road departure were all dysfunctional. GMC has had camera issues for several yrs. Continued selling know the safety issues. I would recommend you avoid this vehicle at all costs. Mine has less than 1000 miles and I’m going back to Honda and take the loss.
Reviewed Dec. 15, 2019
Very good car for the price, smooth ride, quite and very comfortable. Very spacious interior, good fit and finish. Really like OnStar - very strong engine and smooth transmission. Overall very good vehicle.
Reviewed Dec. 14, 2019
Being a GM family, we have been loyal to the brand but the Acadia falls far short compared to the company's other SUVs. There are 943 Technical Service Bulletins issued for the 2017 Acadia alone! Most of them are related to random leaks, failures with steering, suspension and brakes. As the principal driver, I can attest handling is not as stable as the one-size-down Equinox, although it improved noticeably when we switched to a better tire than what came with the car. Within a few months of purchase, the SUV developed a drive train problem, and it was difficult to find a dealership familiar with the bulletin issued by GM and knew how to resolve it.
This is now a known problem, with over 300 registered complaints posted just for this particular repair. Another annoying and known issue: at the gas pump, the baffle in the gas tank causes the fuel pump to shut off after 3 gallons. The solution is to manually hold down the level on the pump, or it will keep shutting off after every 2-3 gallons, even when the tank is nearly empty. And then there are the myriad leaks, detailed in the complaints and TSBs…
Reviewed Dec. 12, 2019
The horse power in this vehicle is amazing, 310hp stock. The engine under 60 miles an hr kicks over to a 4 cylinder to conserve gas. With my long commutes each day I can get 450 miles out of the 22 gallon tank.
Reviewed Dec. 1, 2019
This has been a very good vehicle overall. Have had no real issues with vehicle mechanically or otherwise. Vehicle has good performance and fuel use. Good overall vehicle for traveling and local use. Comfortable and easy to drive. Would recommend this vehicle to anyone looking for dependability and comfort for a good price. Has all the high tech things that make a vehicle easier to own and use.
Reviewed Nov. 30, 2019
Vehicle has good mileage, good "Get up and Go," great extras to make a pleasant and safe drive. The car has many alerts such as tire pressure, oil change due and others that keep you aware of necessary things to do.
GMC Acadia Company Information
- Company Name:
- GMC Acadia
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