GMC Acadia Reviews

While the timing chains and the first transmission were repaired at GM's dollar (goodwill), they called it even though they had a recall on the transmission after mine was repaired. They now want $1620 to repair a fouled solenoid valve in the transmission. It's fouled with oil, in a closed system, that while it could have been caused from when they repaired the transmission the first time, they state the high mileage is the cause??? It's a Closed System; they repaired and fouled ports in a solenoid valve. This is another reason I will not in my lifetime buy any General Motors product again. They do not stand behind their products, let alone have family members drive them.

I contacted GM customer service regarding the cost of the repair that, to me, seems a result of a malfunctioning part produced by the company. I was informed that because the vehicle was not repaired at a dealership, they were unable to reimburse me for the repairs. At the time, the vehicle was not drivable and was taken to the closest available repair shop. The closest dealer was almost an hour away. I am filing the complaint as I find it unfair and unjust that GM has not recalled the water pump shaft seal and instead is hiding behind the issue by calling it a courtesy customer service letter.

After researching the issue, I discovered that I am not alone in believing that this part should be recalled. The letter offers this resolve: Your GMC dealer will check your vehicle's coolant level and, if necessary, will add sufficient engine coolant. If the seal is compromised, the vehicle will continue to need additional and unordinary amounts of engine coolant fluid. This letter offers a cowardly attempt at patching the real issue (that is the malfunctioning water pump shaft seal). I feel strongly that this part should be recalled.

While I was told that this is a very serious issue, no recall has ever been issued by GMC. However, I was told that GMC is aware of the problem and has re-designed their newer model steering racks. I spoke with GMC headquarters asking for this to be a covered expense so I don't have my two children in danger. The guy on the phone was quite rude and said he has the final authority and he did not approve my request. When I asked if there was someone else I could speak with, I was told that any further communication on this subject would have to be taken outside of GMC and that they would no longer speak on my claims.

I was so angry I was speechless. I don't understand how they can claim they know this is serious and know there is a problem but never recall the vehicle! And why is this now a covered warranty repair but it isn't for my vehicle?

We have serious concerns now about the safety of this vehicle, and the Texas customer service department, District Specialists, Jamal and Shareef (not sure how to spell Shareef, but I will spell it like it sounds), and Shareef's supervisor, Josh (**), have done nothing but brush us off, leave us waiting on the phone for an hour (literally). They tell us they will call us back at a certain time and then do not follow through, and give us attitude. The car is still not running correctly. Today Josh - who refuses to give his last name, refuses to give us the name of his boss and tells us we can't go above him, tells us to take it to the dealer (again) and if we are still not happy, they will look into swapping it out. Josh refuses to tell us what that process includes, or how long it may take.

Keep in mind we have already been told this by Shareef, so they seem to like to keep pushing you off in efforts to not deal with you. Not one of them has seemed overly concerned about our safety. This is supposed to be our family car (three kids, two dogs), as well as our mountain car. We live in CO and are in the mountains about 2-3 times a month. What if the Acadia had shut down on us, or slipped out of gear like it did the first time and when we were unable to move, on a steep grade? Or on the mountain highways in general? The chances of us being hit and potentially killed are very, very high. There are very few places to pull over and people tend to drive fast.

We are highly disappointed with the individuals we have dealt with in Texas, as well as ** who works for a Chevy dealer (who was supposed to have fixed our car this last time) on 120th Ave. in Broomfield, CO. He seemed to think that the car shutting down on me on a highly traveled road was somewhat normal and a ''safety feature". He said that all cars have problems, and we should just expect them. Needless to say, the runaround and lack of general interest in our situation makes me seriously question the product I bought from GM, and GM all around. I should have bought the Nissan Armada. We are sorry to have given GM our business at this point.

As a side note, each dealership who was supposed to have "fixed" our car (GMC in Glenwood Springs and Chevy on 120th) returned our car back very dirty. Grease marks were on the driver's, passenger door and wheel (Chevy), and tons of dust and debris were coating the interior of our car, which indicates they left the windows wide open (Glenwood Springs). ** at Chevy offered us a "coupon" at a local car wash, but did not seem to care or think it was bad customer service to give us back the Acadia more dirty than it initially was. These were terribly customer service experiences all around.

Other owners have advised me to sell the car! I cannot believe that a GMC car maintained at the dealership can have such a failure and below 70,000km! I seek your advice on such an incident bearing in mind that the Bin Hmoudeh dealership did what was expected from them. I have a concern related to the Acadia, reliability wise for the future. Should I sell the car now? Or can GMC assure me that such a breakdown will not happen for the next 50,000km or so? My Acadia is a front wheel (not AWD) and has been used in the city only!

However, last Tuesday, 2nd of October, I was driving my car when the engine switched off again without any sign. I would assure you that it’s only my good luck that I wasn’t driving my car on high speed and I luckily handled the situation in both incidents. I really lost the trust in my car which I directly bought from GMC and did all the services through your service centers. Mr. ** (the service manager) assured me that he will personally take care of my car problem and he will call me back, which he didn’t. And till now, nobody called me and all I got are false promises.

The agent here in Bahrain advised me that they have to change the master cylinders and the boosters. In addition to this issue, the rear door pumps had no pressure to hold the rear door. I spoke with the agent and argued with them about this. They agreed to change the master cylinders with the booster at their cost if I bear the labor charge cost which exceeds BHD 80/- (USD212)! Today, I found out that these two issues are common with all Acadia models. My close friend (his car reg. # **) is also facing the same issues. I am filing this complaint to take this issue up with the agent to waive all the charges, as it's unbelievable that such nice car produced by a leading company has these issues and the customer is bearing the cost of repairing them! I'm looking for a service to keep me satisfied.

After trip 4, they finally realized it was the engine coils. After so many problems, I asked the dealership to buy back the vehicle for my current balance and they were very rude and talked horrible to me. The owner even said I was lying about his salesman Scott not calling me back after 10-15 phone calls about a new vehicle. It was so bad my husband went to get the vehicle and made them apologize to me. The salesman Scott did apologize and stated, "I'm sorry for not calling you. I have no excuses why I didn't call. I know you are aggravated about your air conditioner being out and that is understandable". He didn't even know why my car was even there.

Then the next day, my power steering went out and they refused to look at it and told me to take it to another dealership because nothing they worked on could have affected it. I took my vehicle to another mechanic and we found that a piece they had worked on was broken and replaced it with a drinking straw! My car is still broken.

My husband and I were seriously considering purchasing another Acadia but unless this issue is resolved, we will never purchase another GM product and will make sure other customers, friends and relatives are made aware of this situation. We are not wealthy and a rental vehicle is not in our budget. This is creating a difficult situation for us. Please respond to this complaint as soon as possible.

I brought the car to GMC for inspection on 9/28/2011. The car warranty expired on 9/17/2011. I have 3 questions: 1) Should the inspection procedure detect that there is a problem prior to the collapse of the motor? The car did run for almost 3000 kilometers post the inspection and prior to motor death.

2) Shouldn't GMC still fix this car and consider it still within the warranty? This is because (a) the car was inspected within 10 days of the warranty. The GMC dealer in Lebanon could not take it sooner. GMC dealer told me that they would still consider it under warranty. Also, (b) I really believe that the inspections done by the GMC dealer in Lebanon should have detected it. I cannot imagine the problem if done properly and diligently. I cannot imagine a great company such as GMC would have a bad diagnostic program. And (c) regardless of warranty, how can Acadia die after 30,600 kilometers (less than 20,000 miles), and GMC corporate people in the USA are not all over this lemon car?

I would think that the GMC engineering community would be extremely interested in this case and want to learn all about it and come out with a very conclusive conclusion. Instead, the company is allowing a bunch of crooks and bad business/service personnel operate this GMC dealership. It is such organizations that create bad reputations for their mother company, because they put maximized profitability in front of quality and customer care.

3) What can cause the death of the Acadia car within 20,000 miles? I brought the car for inspections and oil changes at 11530 kilometers and 27,651 kilometers. Please look into this and take a disciplinary action against your Lebanese GMC dealership and force them to fix the car asap. I expect great companies to act in an honorable way and to keep their customers happy and keep their reputation sky high.

Please let me know, I am anxiously waiting,

They turned the rotors at no charge. Not long after, I made a military move and my wife was on her own with the car. When she met up with me in NC, the car was vibrating while braking quite violently and my wife said that the problem had never really been resolved. I brought it to the nearest dealer who said the rear rotors needed to be turned again. I requested that they be replaced and they agreed and did it at no cost. Shortly after, the car began to shake quite violently while braking again. We returned the car to the dealer and they told us that the front rotors were also warped and needed to be replaced. After some research, we found that this condition with an anti-lock braking system can be very dangerous when trying to slow at highway speeds.

I contacted GMC customer service and could only get non-English speaking agents who continued to get my complaints wrong and had no answers to my inquiry of what compensation GMC can give me for putting my wife and kids in danger while driving this vehicle for over a year and a half with faulty safety equipment. It took months to get a department manager who was still a non-English speaker and was very hard to understand. GMC offered to warranty the new brakes that they just put on, big deal, or they would give me a couple of free oil changes. I told them that they should buy the unsafe vehicle back, that my wife is not comfortable driving, knowing that it was misdiagnosed on a few occasions, and to put us in a new safe car. I was told to take the oil change deal or there was no deal.

This vehicle has many, many hours in the shop for other problems as well. However, my greatest concern is that my wife and 2 kids drove around in a brand new GMC vehicle that was unsafe to drive and they misdiagnosed and did not even apologize for it. An emergency at highway speeds could have been catastrophic and deadly, and GMC's answer is to change my oil.