Chevy Suburban

Chevy Suburban

 4.0/5 (161 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Dec. 30, 2022

I purchased a brand new 0 mileage Chevrolet Suburban 2023 on September 2nd, for WORK pretences. I took the car into the dealership on Oct 17th (now with 2k mileage) because the steering wheel got very stiff while driving and they returned it to me that same day saying everything was fine. The next day, Oct 18th, I take the car back to the dealership due to the same steering wheel issue that almost costed me my life while driving on the highway. After NUMEROUS phone calls and walk-ins (literally every other day), ‘Til this day, there is still NO update or solution from neither the dealership (Autonation) nor General Motors.

So now, I have not been able to work WHILE I am still making all payments even without the vehicle. Also, being told reimbursements aren’t even guaranteed (even given this case’s circumstances) and if they are, it would be AFTER the case is closed (which who knows when this will be, given it's been 3 months so far and still nothing). This has been THE MOST FRUSTRATING AND DISAPPOINTING EXPERIENCE!! The WORST customer service on behalf of General Motors AND Autonation! I do NOT recommend or wish this to happen to anyone else!!

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Verified Reviewer
Original review: June 28, 2021

We bought a brand new 2020 Chevy suburban. Five days after purchase it rained and water filled the inside of the truck. After four trips to the service department with multiple reoccurring leaks. We were told there is nothing they can do. It took four months for GM to get back to us only to find out we are stuck with the truck. “Sorry”. Do not buy new GM vehicles. They are not who they used to be. If something goes wrong you are on your own.

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    Verified Reviewer
    Original review: Nov. 10, 2020

    I bought 2020 Chevrolet Suburban and drove only 20000 miles. Car has Engine Light came. I visited 6 time already dealerships. They couldn’t figure out the problems. I am struck. Nobody help me. Call GM motors. Call dealerships. I don’t know where I go. Only God help me I think.

    6 people found this review helpful
    Verified Reviewer
    Original review: Jan. 13, 2020

    Bought a 2018 Suburban (traded in a 2016 Tahoe) in March 2018. In the fall of 2019 the middle row DVD screen stop working as well as experienced issues with the front passenger seat belt latch. Took it to the dealership in October 2019 and paid for diagnostics review, $138.25. The review resulted in the dealership not being able to identify the issues and noted that both the seat belt latch and DVD screen would have to be replaced, $739. The car was no longer under warranty due to mileage and therefore I was on the hook to pay for the replacement.

    I questioned why a vehicle that was only 1.5 years old would have these issues, especially the seat belt latch issue. Does GM not stand behind the quality of a vehicle that cost over $65,000? I was told all the luxury car brands had reduced their standard warranty's so I would have the same issue with them as well if I drove a luxury brand. I called GM and opened a case with Customer Care which turned out to be a nightmare in dealing with GM Senior Advisors. For 1.5 months it was back and forth with 2-3 different senior advisors as they talked with the dealership and reviewed the estimate. At one point I had to explain the estimate in detail to the advisor via e-mail. The goal was that GM would review the case and offer to pay a portion of the fee to replace the DVD and belt latch.

    After multiple voicemails and e-mail status updates in late December, no word from GM with regard to the case status. Called the general line today 13JAN2020, and found out that my case had been closed on 23DEC19. Very disappointed in the GM brand all around. I've opened a new case but am not hopeful of a positive outcome and 3 months have come and gone. I've been driving a brand new vehicle that the passenger seat belt latch you have to click several times to latch correctly and a DVD system that my kids can't use, unless they sit in the 3rd row seat. Disappointed in the dealership (Fitzgerald Cadillac of Hagerstown) as well. My family has bought 4 new vehicles there in the past 5 years. At a loss for what to do next other than looking into other brand SUVs.

    10 people found this review helpful
    Verified Reviewer
    Original review: Dec. 30, 2019

    Don't even think about purchasing a Chevy product. My 2017 Chevy Suburban is in for a warranty repair - defective valve/valve lifter, The dealership can't find the part - Chevy can't deliver the part and best of all after being in the shop for a week chevy finally calls me to tell me they don't know when they can supply the part for the repair. I never had this problem with my Toyota.

    12 people found this review helpful
    Verified Reviewer
    Original review: Sept. 4, 2019

    2009 Chevy Suburban, burns oil, fouls out plugs because of this. Noted but no recall. Door lock & window buttons problems. Replaced hubs at 50K. Cheap interior. Premature rusting from inside out which really can’t be repaired. Pay their CEO 25mm+ year but pump out junk. Ha

    9 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2019

    2005 Suburban. Has been a terrific car for us. 209k and have owned since new. Have replaced many wear-parts. Just did both front bearings last week. Water pump about a year ago. Fuel pump at about 150k and installed SS gas lines at the same time. Rear wiper and defrost haven't worked in years - supposedly the connection at the liftgate get corroded. Both front tie rod ends at about 100k or so. New plugs last year for the first time - no problems, but I thought how can spark plugs last that long? Rear AC began leading long ago so I bought a bypass plug and haven't had any AC problems since. Gauges - yes they are a well-known problem - cheap crap and I have two nonworking now, but a lot of guys will replace the gauge motor for not much $. Changed oil every 5k with Mobile 1. Changed trans fluid every 60k. flushed cooling system at 100 and 200. The interior stuff if what GM really cheaps out on. Seat folding mechanisms, seatbelt latches, etc.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 4, 2019

    My 2017 Suburban has been back to the dealer 5 times to have the radio fixed. It cuts out about 3 times a day in my travels. Most times I have to listen to my local radio station on my phone to hear music. It SUCKS that I paid $65,000,00 for a brand new SUV in 2017 and have this kind of PROBLEM. It was fixed for 6 months and now it cuts off and if I pay for satellite radio and I guess it my problem that sucks going on 2 years and still can't fix it. What can I do???

    15 people found this review helpful
    Verified Reviewer
    Original review: June 22, 2018

    We have a 2012 Suburban that started rusting last year. The local Chevrolet dealer "fixed" it under warranty. Now 9 months later the vehicle is out of warranty and dealer and GM will not fix the recurring rust. GM states since no parts were replaced last year there is nothing to parts warranty. Our position is parts should have been replaced and not repaired and I was told that warranties cover defects in material AND workmanship. GM does NOT care about its customers!!!

    14 people found this review helpful
    Verified Reviewer
    Original review: June 21, 2018

    I had previously owned a 2011 Chevrolet Suburban. I like their size, setting on the road, and safety. The large size, and three rows of seats make it easy to take friends with you. It has GPS, OnStar, and many other modern features that enable to maximize my time in an automobile. I can relax as I drive in summer when I have cooling seats and in winter when you can use the warmer on the seats. Children can watch DVD movies en route. However, the vinyl/fake leather and size of the captain's seats is not of the quality of earlier models. The third row of seats does not have much leg room. I would also like more metal and less plastic in the frame of the vehicle.

    5 people found this review helpful
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