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Ford Expedition Reviews

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About Ford Expedition

The Ford Expedition is a full-size SUV that was first introduced in 1997. Read more Ford reviews to learn about other models.


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Ford Expedition Reviews

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    Page 3 Reviews 80 - 230

    Reviewed April 7, 2012

    My 2005 Ford Expedition 5.4L Triton Engine was serviced solely by Sunnyvale Ford up to 75,000 miles. At around 73,000, I brought the vehicle in because it was hesitating and driving strange. I was told that I needed to replace coils and plugs. I had the dealership replace several plugs and coils. Before the next oil change was due, the engine started making "pinging" noises. I took it to a mechanic because the warranty had ended. The mechanic changed the oil and stated that the noise was not that bad and he would reassess at the next oil change. The noise increasingly grew to sound like a diesel engine. I brought it back to the dealer at 84,000 and they told me that I needed an engine rebuild or a new engine. This is a 12 vehicle with 84,000 miles and it was serviced solely by Ford for 75,000 miles.

    I conducted an internet search and saw that there was a common issue with this engine and Ford is aware of the problem. I contacted Ford and explained the issue, but they said the service for the plugs and coils was unrelated to the new issue. It is not. All over the internet, people are complaining that the plugs snap when changed and this causes the issue I am having. Ford is also aware of the issue. Since the vehicle is mainly used by my wife to transport kids, I had to pay Ford $3,500 to repair the issue. Research the issue online. I am surprised there are no class action suits against Ford. The engine should have been recalled. This is my third Ford vehicle and it will be the last.

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    Reviewed April 5, 2012

    I purchased a 2011 Ford Expedition and bought it because I have 3 young children, one infant and a wife with long term critical illness. I was traveling down the highway at approximately 65mph and attempting to pass a tractor trailer truck. When I accelerated, the engine stalled and then immediately shut off. I lost power steering and immediately lost acceleration, and began to decelerate at which time I turned on the 4-ways and was almost rear ended by another tractor trailer truck who was obviously oblivious to the reason I was slowing down so rapidly. With only inches between the two vehicles and my daughters screaming in the backseat, my wife bracing herself in the passenger seat, the tractor trailer began to swerve and lay on the horn while proceeding to go around me. I had to cross two lanes of traffic in order to pull off on the short shoulder of the road where I had to wait with traffic blazing by in excess of 65mph rocking the vehicle. Twice at which time we were almost side swiped by passing vehicles until a PA state trooper was able to set up road flares and help with his lights to alert passing vehicles of the emergent situation.

    Upon pulling over, I tried to restart the vehicle at which time, it would turn over and then immediately stall and shut down again. All we had was battery power. We were very lucky that we weren't hurt in the situation. I am very disappointed that over the years, Ford has had this happen with the same make and model vehicle and has done nothing to fix it to ensure it didn't continue happening. Instead, it has pushed forward making an unsafe vehicle turning them over to the American people putting their lives at stake just to make a buck. I am appalled that we as Americans stand for this and a company as large as Ford Motors has gotten away with this behavior occurring in this particular make and model since 2003. Almost 10 years and the same problem occurs and they continue to put people's lives at stake.

    I want to know what they are going to do to ensure that this not only doesn't happen to my family again, but that no other family that buys this make and model vehicle in America ever has to endure the situation my family was put through that evening. It was like something out of a movie, not something that really happens. Unfortunately, it was the latter and as it unfolded in front of us, there we sat on the side of the road like a sitting duck with no ability to even pull farther off the side because there was no power from the engine to move it at all.

    I am very disappointed and will never ever buy a Ford again and even chance putting my family in that situation again. Right now, my children are afraid of riding in a vehicle and my wife who spent time in a coma a year prior and was on her death bed almost an exact year later had it flash in front of her eyes again. She is petrified and has nightmares from it and then can't sleep on top of it. Please ensure this will never happen to another family. No one deserves this especially for as long as this has been occurring and has simply become an oversight in such a large company.

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    Reviewed April 3, 2012

    We have a 2003 Ford Expedition 5.4L that has had two spark plugs blow out of the cylinder head. These are the original spark plugs.

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    Reviewed March 30, 2012

    Recently, I bought a 2007 Ford Expedition and brought it from USA. One week later, I found that the car has two problems. First one, which is a major, is if going smooth, everything seems ok, but if you accelerate suddenly, a big sound comes up like an engine stops getting electricity or petrol then disappears. I went to many mechanics. Some of them advised me to do tune up; others suspected that I have a problem in the differential.

    The second one is with the AC. Every time when I start the engine, a sound is coming up for a few seconds from the back right side in the rear holes. The AC is acceptable in the front right side holes behind the driver; it gives some cool not so good. But the left side holes give some heat instead of cool. By the way, I changed the AC gas, and it is the same. Can anyone please advise in any of these problems?

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    Reviewed March 21, 2012

    During a tune-up on my 2006 Expedition, 5 out of 8 spark plugs broke off causing me extra money to fix. The special tool was used and they still broke! I'm very disappointed. We own 3 Fords (2001 F250, 2010 Mustang, 2006 Expedition) and I don't know what Ford was thinking when they used this spark plug! Stupid spark plugs break off when removing during tune-up.

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    CoveragePrice

    Reviewed March 16, 2012

    Back in October of 2011, my 2007 Ford Expedition started to sputter; therefore, I took it to a Ford dealership for a diagnostic. I was informed that cylinder number 8 had blown. The spark plugs and ignition coils had to be replaced, etc. The repairs had cost me up to $700.00. Just a few months later, the same vehicle started to make a ticking noise again. I took it in to a Ford dealership for a diagnostic, which cost $89, only to be informed that it could possibly cost me $499.00 additional to further diagnose the vehicle.

    If my extended warranty didn’t cover the repairs, I would be stuck with the bill. The result of the diagnostic is the cylinder head needs to be fixed, which is an expensive repair as well. I was told that the amount would be $4,000 plus. Apparently, there is a defect with this particular engine and the customers are stuck with repairing those defects at their own expense. This is outrageous and unfair to the paying customer! The manufacturer should be held responsible for the issues that come along with this engine. I only pray the defects haven’t or will not cause a vehicle accident and someone gets hurt or worse! Needless to say, I will never buy another Ford.

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    Reviewed March 13, 2012

    Our 2003 Ford Expedition with a Triton Engine blew a spark plug. Truck was un-drivable. After $1,500.00 in repairs, our daughter driving the car was pulling out and the expedition starting acting like a funny car. The car jumped and she accidentally hit another car. Turns out it's another spark plug that has blown out. The truck has been in and out of the repair shop for the past three weeks just for the spark plug issue.

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    Price

    Reviewed March 11, 2012

    Ford Triton v10 engine cyl heads - The # 3 spark plug blew out of the head and broke the coil pack while driving home from a craft show. The Ford Excursion (2000) is used to haul my wife's beauty products. As a mechanic, I immediately suspected what had happened, I have heard this was a problem. When I called my local Ford dealer, I was told they never heard of this problem but could repair it by replacing the cylinder head. They said it was their recommended correct repair. It would cost $4000. I eventually fixed it myself. I discovered the plug was inserted only 3 threads, not the usual 9. The threads were torn out of the aluminum head- such a poor design of the head for a great engine. I feel Ford Motor company should have taken care of this problem for me and many others. Other dealers I contacted also did not agree there was a problem.

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    Reviewed March 9, 2012

    I currently own a 2004 Ford Expedition. While driving my son to school, I heard a loud noise under the hood. I immediately shut the vehicle off and upon inspection under the hood, I had seen that my spark plug had completely blown out. I live in the country, and luckily someone happen to be driving by so my son could get a ride to school. Once home, I have been doing research online and have found this is an all too common problem and the fact that Ford knows about this and there has not been a recall makes me ill. It has been stated over and over that this is a defect from Ford and too many people have shelled out into the $1000s for a vehicle that is supposed to be "known and trusted'. I am outraged!

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    Reviewed Feb. 27, 2012

    Wow, how in the world is this deemed okay? How many of our wives and kids have been put in such a way? I joined the club on Saturday, the 25th. My wife was using the 1998 Ford Expedition with 123,000 on it, and bang, sure enough, just like the thousands of reports before. This is so stupid. I have a great looking vehicle, but KBB says $3,500 private sale, and they want $2,500 plus tax to fix, and $1,000 plus tax, to fix just the 1 spark plug that blew out. Of course mine had to be up near the firewall. Why is Ford not engineering a fix, so the confidence can be restored. I will never buy a Ford again.

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    PricePunctuality & Speed

    Reviewed Feb. 13, 2012

    We just bought a 2001 Ford Expedition 5.4 Titan V8. I have gotten stranded many of times with this vehicle. While taking my kids trick or treating, we ended up walking, due to a bad heating in the gas tank, that needs to be replaced. It caused it to not start, after driving it wherever we went. Then, a couple of weeks later, the biggest problem started. When I was driving down the road, I heard a loud pop, then the engine was making popping noises. We had to have it towed to the garage. They told us the back spark plug on the passenger side blew out. We paid over $350 to have the spark plug put back in, and 2 coil packs replaced. They tell me they cant guarantee how long that would last. Not even 2 months later, the same plug blew out again. We have heard these heads are the problem, so it's better we just pay for a new head. Just one head is gonna cost me over $3,000. I would like to see Ford step up, and start paying for the faulty parts they put in their vehicles . I just talked to another person, selling their same make and model for the same problems we are having, with the spark plug blowing out.

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    Reviewed Feb. 8, 2012

    Our 2000 Ford Expedition had a sparkplug blown out and breaking the coil plug twice. The first time, I retread it. It lasted for four years and now it did it again. So now I have to replace the left side head, and who knows. It will probably do the same thing again. I’m scared of spending more money on a Ford junk. And it only has 125k miles. I’m never buying a Ford ever. I’m going to stick to imports.

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    Reviewed Jan. 12, 2012

    I was driving home from the post office and I was about two blocks away from my house when I started smelling smoke. Then, I noticed the smoke coming out from under the hood. I drove the last two blocks and pulled into my driveway. My husband and his brother were in the front yard, so I popped the hood open. Within seconds of being opened, it caught fire.

    My brother-in-law and my neighbor got the water hose and were able to put out the fire. After the fire was put out, my husband noticed the fire started in the brake fluid reservoir.

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    Reviewed Jan. 10, 2012

    I had my 1998 Ford Expedition since 2001 and had so many problems with it. Now it seems the Gem Module and fuse box are bad due to water damage. I have always had this problem but was told it was the battery. So, every 6 months I needed a new battery. But recently it has gotten worse mainly when it rains. I went online to see if anyone else was having this problem and I see I am not the only one. It’s a very big problem. I took it to the shop and they said they could not fix it because the part is obsolete. I called Ford service and parts and they told me to find it at a used salvage yard. I find this disturbing. I think Ford needs to recall these parts.

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    Reviewed Dec. 29, 2011

    2002 Ford Expedition Eddie Bauer 2WD. So far I've fixed leaking gaskets and seals on almost every major component of the vehicle. I had the spark plug blowout, intake manifold cracked, DS exhaust manifold bolt threads repaired, most of the interior electronics are broke or occasionally don't work, sunroof leaks, typical Ford Mod Motor ticking noise, etc., etc. But the thing that really pissed me off was the stuck throttle problems. My wife experienced it for the first time with our three kids, her sister, and her two kids. She was going about 50 mph and let off the throttle to start braking for a red light, and she wound up blowing thru it, and two more red lights before she figured out how to stop it (and destroyed the front brake rotors and pads in the process).

    Ford knows about the problems and has TSB's on all 1st Gen Expeditions (97-02) for the throttle sticking problem. Yet they won’t admit being responsible for a faulty design that could definitely cause serious injury or death in certain cases. Toyota lost millions of dollars when the whole throttle sticking problem on their vehicles became noticed by the media, but this problem with the Ford's has been going on longer and I haven’t heard anything about till it happened to my wife and I looked it up on the internet and searched TSB's. This isn't the first problematic Ford I've owned. I also made the mistake of buying a 2nd Gen Taurus (transmission and engine blew), and a 1998 Mustang (transmission). But this was the nail in the coffin. I'll never buy a Ford product ever again.

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    Reviewed Nov. 23, 2011

    A Ford expedition was caught fire in driveway hours after parking it.

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    Customer Service

    Reviewed Nov. 9, 2011

    I just bought a 2001 expedition on the 24th of October. Today, the 8th of November, the electrical started to freakout and short circuit, and also tried to self start without the key in. Now I might have to pay for a new gem and central junction box. The dealer said I'm going to get a call in the morning if they were going to pay or not, which they should, considering this should have been a recall.

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    Customer Service

    Reviewed Oct. 28, 2011

    I have a 2010 Ford Expedition Eddie Bauer EL edition. While driving home on vacation the RPM gauge revved up between 5000 and 7000 RPMs. The driver’s seat will not hold my settings on #2. The backup camera and sensors stop working on occasion. The motor accelerated while driving down interstate causing it to gain speed but luckily we hit a steep grade and the Expedition slowed down. The driver’s and passengers’ seat belt sensors will not chime when you pull out or drive down road. We have even taken our seatbelts off while driving and no sensor sounded. The DVD system will shut off or freeze up or switch languages unexpectedly. All the gauges (oil, transmission, temperature and battery) are pegged out while towing our small aluminum boat up a hill. Several other things have gone wrong.

    If anyone has any similar issues send me an email to: **. My wife and I are filing a lawsuit against Ford. If you want to be added to the lawsuit send an email to me with your contact information and I will pass it on to my lawyer to see if he can take the lawsuit nationwide. All we hear from the Ford dealer is we cannot duplicate the problems. This vehicle is a death trap. Do not buy this vehicle. Many close calls causing my wife or me to be a wreck.

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    Reviewed Sept. 25, 2011

    I have a 2002 Ford Expedition XLT with a 5.4 triton. At 73,000 miles, a plug blew out of the number 6 cylinder so I now have 206,000 miles. Today, another plug blew out of the number 3 cylinder and I now have to spend $3,500 - $4,000 to fix it. Ford knows that this is a problem.

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    Reviewed Sept. 18, 2011

    My 1998 Ford Expedition blew out #6 plug at 79000 miles. I had to have it towed. Ford wanted $1600 to fix it. I bought $400 kit to repair and have loaned kit out twice to friends to repair the same problem. Also, my 2004 F150 had to have broken plug extracted. The dealership denies any knowledge of any problems with blown, broken, or stuck spark plugs.

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    Reviewed Sept. 8, 2011

    Two times in less than 6 months, we have had spark plugs eject from the Cylinder of our 2002 5.4L Ford Expedition. Ford is aware of this problem and refuses to do anything about it. Consumers are paying for a faulty design and may end up paying with their lives!

    Spark plug ejection is dangerous, because fuel vapor starts coming out the spark plug hole, which is clearly a serious safety issue. The fuel vapor can be ignited by the loose spark plug, and in fact there have been a small number of cases reported of engine fires due to spark plug ejection/blowout. This was a factory spark plug.

    Ford is trying to claim that it is only happening on spark plugs improperly torqued by mechanics. False!

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    Reviewed Aug. 14, 2011

    I own a 1998 Ford Expedition Eddie Bauer. This is really getting out of control. I've had this same #3 spark plug to blow out once again, not once but twice. Enough is enough! I hate to say it, but I own five Ford vehicles. I'll "never" buy another one ever in my life.

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    Reviewed July 28, 2011

    My 2010 Ford Expedition's engine randomly revved (increasing speed) while driving on the highway and in a parking lot. Yesterday, when the engine randomly revved, it was in a parking lot and caused me to hit a parked car and a bystander was seriously injured.

    This was a frightening experience having no control over the speed of my vehicle.

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    Reviewed July 18, 2011

    I was driving down the highway, when all of a sudden a very loud noise, and something smelled like it was burning, was coming from the engine of my 2001 Ford Expedition. I got it towed to the Ford place and found out that my spark plug had blown right out. Now, I am on my fifth spark plug, and they all happened while I was on the road with my children in the car, and it left me stranded. The dealership said that it is a common problem for these engines, that Ford knows about it, and all the plugs will eventually blow out. Ford refuses to acknowledge the problem and refuses to have a recall. After 5 blown spark plugs, obviously, there is a problem with the manufacturing of the engine. Ford needs to step up and acknowledge the problem before someone gets seriously injured from the engines starting on fire or the plugs blowing through the hood, which I heard happens also. I will not buy another Ford again if this is the way they treat the consumers.

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    Reviewed July 14, 2011

    In December 2008, I was driving with my family in my Expedition when I heard a loud popping sound and smelled a strong fuel smell. I immediately stopped and had to have it towed in where it was determined that the third spark plug on left side had blown out of the head.

    Now here we are in July 2011, the second spark plug on left side has now blown out of the head. Apparently, Ford needs some assistance from Toyota or Honda on how to construct heads for their vehicles. It's very aggravating to me to spend so much money on a vehicle and perform all the proper maintenance and yet have so many problems. I won't even go into the other issues I have had such as transmission, rear axle, etc., just after 36,000 mile warranty expired. They are just junk! I will not buy a Ford again!

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    Reviewed June 3, 2011

    I own a 2001 Ford Expedition with the Triton 5.4L V-8 which engine has now blown its 2nd spark plug while driving down the interstate. We have been blessed and have not had injury; we have only incurred the expense of repair. At this point, we are still considering a repair of the 2nd one, as the vehicle sits in the driveway.

    It is such a shame that there will have to be lives lost before FMC steps up to the plate and takes responsibility for the engineering defect in these aluminum heads. I am sure glad that I don't have to go to sleep at night with the guilt that a person will feel once a life has been lost knowing that he/she denied the issue prior to the loss.

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    Reviewed May 28, 2011

    My 2000 Ford Expedition with 5.4 Liter Triton engine threw the #7 spark plug at 150,000 miles .As I was traveling out of state, my only option was a Ford dealer, who charged me $850 to replace plug and coil and tap a Stitch-n-Lock insert into the engine to repair the stripped threads.

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    Reviewed Feb. 12, 2011

    My 2001 Ford Expedition 5.4L with 75,000 miles blew a spark plug so I had to re-thread 3 cylinders, replace engine coils and plugs. This incident not only left me 1 week without a vehicle but has caused me a total mechanic's bill of $2,000 and towing services of $75.

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    Reviewed Feb. 6, 2011

    On Feb 4, 2001, my wife drove 3 miles to her grandparents' house. After being there for about 45 minutes, her grandmother looked outside and saw our 2005 Ford Expedition smoking very bad. The fire department was called to put out the fire. The car was burnt to the ground. The fire department claimed that it had to be electrical. Thank God it did not happen at our home or it would have taken the house with it.

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    Reviewed Feb. 4, 2011

    My 2004 Ford Expedition with 4.6 L engine and with just over 69,000 recently had the #3 spark plug blow out when I started the engine, first thing in the morning. I took it to the repair shop and the mechanic said that this is quite common among Fords as they are known for not having enough threads on the #3 plug to hold in the spark plug.

    Since the car has individual, in-line coils that was also damaged, the total repair was just under $500.00.

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    Reviewed Dec. 20, 2010

    My Frd Expedition 1997 started on fire after being parked for 6hrs. The car was totally destroyed and my house was partially burnt. The cost of the vehicle was $28,000.00 plus $200,000.00 on the property damage.

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    Reviewed March 24, 2010

    My 1999 Ford Expedition with 97K miles has extensive chassis corrosion, to the point that 2 mechanics have advised us the vehicle is unsafe to use. This vehicle, which otherwise is in very good shape, should have a trade-in value of about $6,000 is worthless.

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    Reviewed Oct. 7, 2008

    2003 Eddie Bauer Ford Expedition Up in Flames. On the morning of June 23, 2008, we were woken up at 5am by the sound of the horn going off on the 2003 Expedition. It had been parked since 7pm the night before in the driveway. Upon looking outside, the car was engulfed in flames. It burned the garage up, caught fire to a new Toyota Avalon parked next to it, and melted the side view mirror off an Audi parked about 15ft away. The heat was so intense. Today, we just got the cause of fire from the investigators at the fire department - CRUISE CONTROL SWITCH! And Ford says the recall didn't affect 2003 Expeditions. The fire department found out the car was manufactured at the end of 2002 and sold as a 2003! 2003's need to be included in the recall for this reason!!! This fire could have killed us or burned the entire house down before the fire department got there.

    Consequences: Loss of work from smoke inhalation, dealing with insurance for the house & car, having the garage rebuilt, friend's car was not covered by the insurance on the Ford nor home owner's insurance, 4 months for everything to be repaired/rebuilt, rental car hassle - and rental was only covered for a short period of time and it took longer to receive a check for the replacement. Will never own a Ford again. We are working with an attorney on a class action lawsuit.

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    Reviewed Aug. 19, 2005

    I have a 1999 Ford Expedition as a co-owner with a friend. Last Thursday, August 11, she had just left my house and was about three-quarters of a mile from my home when the airbag suddenly deployed. She did not hit anything and was totally shocked to have this happening to her. Fortunately, her children were in the backseat, and all the injuries were bruising to her hand and stomach.

    The following Friday, I contacted Ford’s customer service department to notify them and to find out what I should do. That representative, Sean, told me that it would be referred to their customer service department and I would be notified within two days. Today it is Wednesday and I have heard nothing from them. So I called back today and spoke with a representative by the name of Laz. After much research, he called me back after two hours and told me the research would take seven days. This is not a safe situation. This is certainly a serious enough situation that I feel I should have been contacted immediately. It is very dangerous to drive the car without a horn and with the airbag hanging down. My friend has no other vehicle. We want to get this straightened out right away. Where can I turn?

    Please help us. All we want is to have the airbag/horn replaced in the vehicle and to find out why it happened. Is this something that happens in other Ford vehicles? I believe it might have something to do with the electrical system; there is a slight burning smell and prior to the airbag deploying, there was also a slight burning smell - no warning lights appeared, and no warning at all. I do not want other people to experience what we experienced, and I want to make sure that safe vehicles are on the road. I look forward to hearing from you soon and will “cc” Ford customer service on this letter.

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    Reviewed July 6, 2005

    Head on collision on 5-29-05. Total impact between 80-90 MPH. My airbag on my 2005 Ford Expedition did NOT deploy. The other vehicle was a Ford Explorer. The other driver was at fault. He came into my lane. I have severe cervical and thoracic whiplash that would have been prevented with the airbag. I am self-employed as a chiropractor and have been unable to return to work.

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    Reviewed Feb. 24, 2005

    Our Ford Expedition strted on fire in our driveway after being driven for about 10 minutes to the store. The engine exploded and the fire department was called. The vehicle was totaled and at the time we had no insurance on the vehicle so we were left holding the bag of a vehicle that was at least worth the payoff of $10,000.

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    Reviewed Feb. 24, 2005

    2000 Ford Eddie Bauer Expedition caught fire in my driveway last night. We received the recall notice last week. We had not made an appointment to take the vehicle in to the dealer as the tone of the letter did not seem serious. Fortunately no one was hurt. Had the Expedition been parked in the garage, my house would have caught fire and quite possibly would have burned down.

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    Reviewed Feb. 16, 2005

    Our 2000 Ford Expedition caught fire in a Jason's Deli parking lot after having sat parked for 5 hours. It totally destroyed it beyond any repair. Flames were as high as the buildings around and we are only grateful it wasn't parked at home and would've burned the house down. Ironically we received the recall letter today (02/16/2005). What is Ford going to do about this?

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    Reviewed Feb. 15, 2005

    On 2-14-05 I drove my 1997 Eddie Bauer Ford Expedition vehicle from work to the gym, which is approximately 5 miles away. About 30 minutes later i was told by the trainer at the gym that my truck was on fire. Since the truck was paid for, i only had liability insurance on it. The poor SUV parked next to me was ruined and possibly also is going to be considered a total loss.

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    Reviewed Jan. 28, 2005

    I had a 1998 Eddie Bauer Ford Expedition. Now that I have read about the the recall that Ford is finally conceding to, I thought I would add my story. In August, 2004, I had gone on an errand with my two children for about half an hour. When I arrived back home, I parked the car in our attached garage, as I usually do. About a half an hour later, my son asked me to back the car out so he and his friend could play ping pong in the garage. For some odd reason, I said I would park the car in the street, although I typically never parked my truck in the street.

    About 15 minutes later, I was in my backyard when my daughter came to tell me that the truck's hood was smoking. Within 10 minutes, the entire front of my truck was up in flames. The flames were so high they burned the entire front of the tree the truck was parked beneath, and melted the concrete on the street. I can only imagine what would have happened if I had left the truck in my garage. I am a piano teacher and was going inside shortly to start teaching, and would have been downstairs with my students when the fire started.

    Thank God for the Fire Department. The insurance compnay declared the truck a total loss, of course. I immediately contacted Ford as well, and was assured by someone in the "Consumer Assistance" department that no such case of any fires in Expeditions had ever been reported, but they would look into it, and someone would call me as soon as possible. A few weeks later, I received a "Dear John" letter from Ford, stating they apologized but could do nothing to help our situation, and my insurance company was responsible for any financial hardship that may have incurred, not Ford.

    I still can't believe this happened, and they would take no action when there are so many cases that have been reported. Does someone have to die for it to be addressed in a better manner than a recall of only certain vehicles? My truck was a 1998, and they only recalled 2000-2001 trucks, to my knowledge. What about the other model years?

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    Reviewed Jan. 28, 2005

    My 2000 Expedition caught on fire in my garage in the middle of the night on Jan 15th 2004. The fire started 7 hours after being parked. Smoke detectors woke my husband and me up ... we were able to get our 2 little girls and our dog out safely. My 3-year-old never even woke up until we were outside wondering if our home was going to burst into flames. The firemen saved the house but we had to move out for 4 months for repairs. Ford treated us horribly during our ordeal.

    Damage Resulting: Car burned, inside garage and attic burned, entire home and all of our belongings smoke-damaged. Hours and hours away from work and months haggling for repairs while living in a small apartment without any of our things.

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    Reviewed Jan. 18, 2005

    I was rear-ended by a garbage truck. The airbag did not deploy in my Ford Expedition. The Expedition went into a spin and hit another vehicle with my front and driver side and the airbag still did not deploy. I have broken ribs, black eye and neck & collar bone injuries. I was told it could have been worse. I could be dead. The airbag would have stopped me from flying into the passenger seat and possibly lessened the injuries.

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    Reviewed Jan. 14, 2005

    On Dec. 24, 2004, my 2000 Expedition caught fire while parked at Costco, and we were shopping inside. An alert employee extinguished the fire with a chemical extinguisher, so the damage was relatively minor ($5,300) The fire was at the master cylinder (cruise control switch). Ford sent me a letter saying it was out of warranty and my insurance company could subrogate if they wanted.

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    Reviewed Jan. 13, 2005

    On December 30, 2004 my mom had came back from Wal-mart around 12 am. She parked our 2000 Ford Expedition along the front curb of our house. We had family come in from Mexico and had let them park in the driveway. Thank God our Expedition was not parked in our garage. Around 3:30 am we were awaked by loud knocking on our front door. We went outside and I saw about 3 firemen putting out a fire in my SUV.

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    Reviewed Jan. 6, 2005

    Our 1998 Ford Expedition caught on fire after being driven about 10 miles then parked. The vehicle had to be extinguished to keep it from going up in smoke. We bought the vehicle new in 1997.

    THe fire was caused by a short in the cruise de-activation switch according to the Bob Bennett Ford dealership in Columbia, SC. A hole burned in the master cylinder as a result of the short (the cruise deactivation switch is located on the master cylinder). The damage was over $2K and is not complete yet.

    Ford claimed they would not help me with this since the had never seen this problem before. I saw an article on the news the very next day stating that Ford Expeditions and F150s are being investigated for this very reason. This has been a major pain and the value of the car is now probably close to zero since it has previously caught fire. Sounds like a class action law suit is in order.

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    Reviewed Jan. 5, 2005

    My 2000 Ford Expedition caught on fire and burnt to the ground 2 weeks ago. I am absolutely shocked to read so many of these vehicles are doing this. I had driven the car 17 hrs. before. It was parked in my driveway. I heard an explosion and then a smaller explosion in my bonus room right above my garage. I went outside and saw at least 6 ft. of flames coming off the left front side of my car where the engine is.

    By the time the firefighters put it out, it was totally burnt inside - the front tires popped, the windows blew out, there was nothing left of the steering wheel or the dash. It also took part of the siding on my house and the garage and driveway are still being worked on. At least I wasn't hurt.

    If you own one of these cars...BEWARE! Do not park anywhere near your house or in the garage. If I had parked in the garage, I would probably be dead (I was working in the room above the garage). Do not carry things you treasure in these vehicles because insurance can not replace these irreplaceable items.

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    Reviewed Dec. 17, 2004

    On June 19th, I loaded my three kids up and took them to daycare. I arived at work around eight thirty, and parked. Nothing out of the ordinary. About 10:15 an employee noticed flames shooting out from underneath my front driver's side fender. I first notified the firefighter who was inside my resturant installing fire extinguishers and then my insurance company. Fortunately, the firefighter ran outside and put the fire out. The truck was repaired and I have not had any problems but I am still paying on a truck that I will never be able to sell because of fire damage. Nor will I ever know if it will happen again.

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    Reviewed Dec. 12, 2004

    My 2000 Eddie Bauer Expedition caught fire two hours after it was parked last night. The firemen said it was electrical. The damage is to the left side of the engine under the hood.

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    Reviewed Dec. 10, 2004

    Our 1997 Expedition went up in flames in a mall parking lot near our house last night. My daughters and I were Christmas shopping for their mother. We had driven the vehicle about forty miles earlier in the day with a couple of stops. After stopping home to eat, we drove to a mall roughly ten minutes from our house. Truck was running fine, no problems or strange odors. We stopped and shopped for about a half an hour and then drove the truck about a quarter mile to a different set of stores.

    Approximately 5 minutes after entering the store, the cashier said, "Look, there's a fire in the parking lot." After initially ignoring her comment, I went to the front of the store to observe flames shooting about 15 feet out of the hood of our vehicle. Police were on scene and had discharged two dry chemical fire extinguishers to no effect. It continued to burn until the local volunteer fire department arrived and doused the flames with a ton of water.

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    Reviewed Nov. 29, 2004

    I own a 2000 Ford Expediton and on November 19th, I drove to work and parked my car and 1 1/2 hours later I was told that my car was on fire in the parking lot. It was put out quickly and no one was hurt. The origin of the fire is under the hood on the left side near the dash. I have been reading that this has happened to other people. Ford should do something before someone gets hurt.

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    Reviewed Nov. 17, 2004

    I arrived home around 10 p.m. At approximately 10:30 p.m., my boyfriend arrived at my home stating he needed a fire extinguisher because my Ford Expedition was on fire. He then told me to call the fire department because his efforts to extinguish the fire were unsuccessful. I called the fire department and my father. By the time I made it outside, there were several police cars, the hood of my Expedition was in flames, and I was being forced to get out of my home. One fireman came to me and told me it was an electrical fire that started under the hood of the Expedition.

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    Reviewed Oct. 30, 2004

    On 10/28, 2004, my 2000 Ford Expedition caught on fire. On my morning break I ran an errand to the bank, I was gone about 20 mintutes. I was back at my desk working when a co-worker informed me that smoke was coming from my Expedition. I got my keys and went to the parking lot and noticed that flames were coming from under the hood. I ran inside to call 911. My Expedition was destroyed, a total loss. The fire seem to have started from the driver side. That's where most of the damage occured.

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    Reviewed Aug. 10, 2004

    My 2002 Ford Expedition spontaneously caught on fire and burned to a total loss in minutes. I had only driven 26 miles from home to my work site when I arrived and the vehicle acted like it was about to die. I stopped the vehicle and the temperature gauge went instantly hot, then all of the other gauges starting bouncing back and forth. In an instant an explosion happened and the front of the vehicle was covered in flames.

    I was unable to escape from the driver's side door, because the flames outside had already reached my door. I had to climb out of the passenger side door in order to reach safety. The vehicle was a total loss in minutes; by the time the fire department got there my vehicle was gone.

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    Reviewed July 18, 2004

    I bought a 2000 Ford Expedition. This was the worse mistake of my life. This was a $30,000+ vehicle with an extended warranty that cost $1,700+. The sidview mirrors went out, the back windshield wiper went out (something I only used twice), the airbag sensor and switch went out, the cigarette lighter socket went out, the cruise control went out, the windshield wiper fluid control went out, the PCM switch went out (that switch alone costs $300.00), the pressure switch on the master cylinder caught fire (which is a common problem for which many, many people have had their Expedition or F150 trucks burn completely to the ground.

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    Reviewed June 2, 2004

    We went camping and my wifes 97 Ford Expedition spontaneously went on fire at 02:00 am in morning. This 5+ hours after it had been stopped. The truck is a write off and currently being looked over by our insurance company (Allstate), who strongly suspect an electrical wiring issue.

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    Reviewed March 31, 2004

    The Expedition was parked in our driveway (which is directly outside the master bedroom window). It was around 4:45 pm and our bedroom window was open but the blinds were down blocking the direct afternoon sun. My husband was working in the sitting room which is adjacent to the master bedroom when he said he smelled something burning he came into the kitchen to see if it was something I was cooking (as I dont cook too often!).

    We then began checking the house for a source of the smell. My grandson looked out the window and told his Papa Jim that the Expedition was smoking. I rushed my daughter and her kids along with our dogs out to the backyard of the house while my husband was on the phone with the Fire Department stating that his vehicle was on fire. Fortunately the Fire Department arrived within 3-5 minutes which contained the fire to only a small portion of the house namely the master bedroom window (where the headboard of our bed is located) blinds, and some wood paneling and eaves of the house.

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    Reviewed Dec. 30, 2003

    We parked our 2000 Ford Expedition XLT in front of our house after driving it about 45 miles towing our boat. We arrived home about 9:15 p.m. About 10:30 p.m., my neighbor knocked on my door and told me that my car was on fire. Flames were coming out from under the hood and the left front tire was on fire.

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    Reviewed Aug. 26, 2003

    I bought a 1999 Ford Expedition, used with about 45,000 miles on it. I also bought the extended warranty. Sure enough, within three months of buying it, it gets the dreaded right-hand cylinder head leak. They fixed it with a new head gasket. Within five months it was leaking again, it was still under warranty, but I could not get it in the shop, being out of state a lot on business with the vehicle.

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    Reviewed Feb. 19, 2003

    I bought a 2002 Ford Expedition on March 30, 2002. It had 69 miles on it when I bought it. After putting 1500 miles on the Ford it smoked after sitting for about 4 days. It smoked when I first cranked it up. I called the dealer that i bought it from, Stokes Craven Ford in Manning SC, and spoke to the sales guy that I bought it from and he told me to just keep driving it and let them know if it does it again.

    After that I was having other problems w/it. When you stopped it felt like you got hit in the back. At 3000 miles I took it to the shop for an oil change, front end popping, latch broke, RPM jumping up, missing, smoking and it felt like someone hit you in the back when you stopped.They told me that nothing was wrong w/the vehicle. I took it back to the dealship on Sept. 17,2002 for all the same problems again. They changed the IAC motor and the service manager, Paul, saw that it did smoke after sitting for a couple of days but didn't know why. At that time I was told by the Ford company that I needed to put 10,000 miles on the vehicle for it to stop smoking, that that was a good break-in time. The owners manual said to put 1,000 miles on it for a good break-in time.

    Now that I am having problems w/it they are changing the rules in the middle of the game. I told them that my warranty started the day I bought it not at 10,000 miles. they refused to do anything about it. When they replaced the IAC motor, I drove it about 300 miles and the RPM's jumped again and I almost hit someone in the school waiting line. They told me that since they can't get it to do it that they could not fix it. That was what they told me the first time that I took it in and when I had to take it back the second time for that RPM's jumping up they then found the problem. During this whole time the vehicle is still smoking. It has sat in the shop more than I have had it. I have had it almost 1 year and it only has 10,431 miles on it.

    I pay $602.00 a month for a ride that I am scared to drive and it smokes. Well I turned all this over to the wonderful dispute board that Ford has. Their decision was:

    "Based on a review of the information submitted by you, the dealer, and Ford Motor Company, denies the request for a new vehicle refund or replacement. The Board determined that the engine miss, smoke, and surge soncerns do not substantially affect the use, value or safty of the vehicle. Furthermore, the Board concluded that these concerns remain unresolved but are repairable. Therefore, the Board directs the vehicle be taken to the servicing dealership for repair on the concerns under the supervision of a Ford Field Service Engineer. The Board based its decision on the limited repair history of the vehicle and the case file information, specifically the Dealer and Company Statements. If you accept the award, contact Beth Case to schedule an appointment for the vehicle repair. Every effort will be made to complete this award within 30 days following our receipt of the form."

    I received this letter on 12/08/02 and I mailed my form back the very next day. Here it is Feb and they just got it in the shop on 02/17/03. Today, 02/19/03, I have heard that they can't find out the problems but they say that if it sits for a couple of days that it is going to smoke. I have 5 vehicles and all of them are older models and none of them smoke when I first crank them up. Ford will not do anything about my problems. As a consumer, I feel that I have been screwed over by Ford. they have all the money and there is nothing we can do about. If I try and get out of this vehicle I will have to pay them to take it.
    My lawyer said that if we could find more people w/the same problems that I am having we could then do something, but just one person in a redneck town will not do. (He is also having the the same problem w/the RPM's jumping up.)

    It would be very difficult and very, very expensive to pursue a lawsuit over this matter. Angie should fix the junker up as much as possible and sell it.

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    Reviewed Feb. 18, 2003

    Purchased a 99 Ford Expedition with 38k miles. Within a week of purchase noticed an oil leak. Informed by Ford that right head gasket needed replacing, cost over $2k. Now, 12 months and 14k miles later, car has exact same oil leak. Told by dealer and Ford Motor Customer Service there is nothing they can do. The old saying is still true today...Ford stands for Found On Road Dead or Fix or Repair Daily.

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    Reviewed Feb. 9, 2003

    My daughter has a 1999 Expedition, she has 36,000 miles, has had only one problem which could have been deadly had it happened on the Interstate.

    The cable that holds the spare tire under the car broke, letting the tire fall onto the street while driving. It went bouncing and rolling down the street.

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    Reviewed Oct. 4, 2002

    The odometer, GEM Module, rear end, air suspension and transmission are malfunctioning caused by interrelated electrical circuitry. I have replaced the GEM Module; the rear end speed sensor, serviced the transmission and the odometer continues to go off for extended periods and the transmission an/or rear end is straining. The air suspension bladders continue to fill up despite no towing at all. The dealership cannot fix the problems.

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    Reviewed Sept. 2, 2002

    I leased '99 Ford Expedition in July of 1999. The first head gasket went out in March 2000 at 11,869 miles. The replacement was covered under warranty. The 2nd time the head gasket had to be replaced was in November 2001 at 39,100 miles. Ford did not want to cover the repair under warranty, but, with much noise on my part, I got most of the repair covered. Now, in September, 2002 at just under 56,000, guess what? Head gasket gone again. Of course warranty was for 1 year or 12K miles and it's been 10 months and 16K miles. I also lost the sway bars and brake cables at 31,600 miles not to mention the numerous recalls on this model. Now the automatic lock function for my door locks is not working.

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    Reviewed July 30, 2002

    Several months ago I started having sporadic problems with my windshield wipers. Sometimes they would work; sometimes they wouldnt, front and back. I have a 2000 Ford Expedition that I have had less than 2 years and have had issues that make me believe my vehicle is possessed. I finally received a recall on the wiper engines and thought the problem was resolved, until it all started again, worse than just the windshield wipers.

    The night before I noticed the main problem for which I am writing about, we had a major rainstorm and it had continued into the a.m. I went out that morning, started my Expedition, put the wipers on, as anyone would do while it is raining, put the vehicle in reverse, and to my surprise, the radio and wipers just stopped working. I did this several times to make sure I wasnt going crazy, but it was true. I immediately called the dealer to set up an appointment to bring the vehicle in, and continued on my way to where I was going. After backing up, I notice when putting the car in drive, as soon as I got the car to neutral, everything came back on. Of course, as soon as I put the car in drive, everything died again. The problem seemed to go away as the day dried out, and everything came back to normal.

    I brought my vehicle in to have it looked at about this problem and was told that there was nothing that could be done since the problem was no longer seen. At that time, I understood. The service person told me to bring it straight in the next time the problem appeared. The next time was about 2 weeks later. I was awakened in my house by loud music, wondering what my neighbor was doing with his music blasting so loud that early in the morning. I went outside, and to my surprise, the music seemed to be coming from my Expedition. I walked closer, thinking maybe I locked my keys in the vehicle with the ignition turned to the on position. That wasnt the case, my keys were in my house.

    I opened the vehicle, but not with the automatic door unlock that didnt work. I got in the vehicle and sure enough, the radio and air was blasting away. I started the vehicle, thinking, maybe I could trip something to get it to stop. When I took the key back out of the ignition, everything was still working. I had to unhook one of the leads to the battery to get everything to stop. By now, I am thinking my car is definitely POSSESSED!

    This was a weekend, so thinking back to the 1st time I had the problem, I waited until Monday to take the vehicle in, even though the problem had gone away once again, I guess from drying out. They did take my vehicle in to look at it and found that there was a fault in the seal of the windshield and water was leaking into the relay switch. I received my vehicle back after about 10 days and all seemed well, until about a week later. The same symptoms were there. I took the car back in again and they resealed the windshield again and water tested to make sure everything was all and well.

    The latest incident happened 7/27/02, also after a night of rain. I opened the vehicle to get in to go to NJ and felt air coming from my vents. Once again, my keys were not in the vehicle. By now, I am fed up!! I have also noticed that when starting from a complete stop, that the rear right wheel, axle, whatever, feels like it slips. Every time I take off, it feels like I am riding on a flat tire. I have no idea what this is, but in speaking with others that own the same vehicle, they are experiencing the same thing. I am currently scheduled to take my vehicle back in for service and am wondering if my dealership is going to pay my monthly bill since they seem to have my car more than I do.

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    Reviewed July 22, 2002

    I own a 1998 Ford Expedition with the Eddie Bauer package. The side mirrors have the blinker arrow inside the mirror. About two years ago, I notifed that the mirros had developed a wavy look. Upon inspecting them, I found that they develop condensation inside of them during hot/humid weather. This condensation has started making the reflective material inside the mirror peel off. When you look at the mirror, you can see the parts inside the mirror along with the reflection. I believe this is a defect and a safety hazard.

    I contacted Ford Motor Company and was told that I had to take it to a dealer to be evaluated. I took it to Ennis Ford and was told that yes, this is a defect, but Ford Motor Company will not replace the mirrors after the vehicle is out of warranty. The problem is, this damage was not apparent until the vehicle was about 2 years old. It will cost me over $200.00 per mirror to replace them. I am curious to find out if I am the only one having this problem or have you been notified of this problem by other consumers.

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    Reviewed May 25, 2002

    I was the owner of a 2001 Ford Expedition. I traveled 160 miles the morning that my truck caught on fire. The truck had 22,000 miles on it and was in excellent condition. The service record was perfect, I was meticulous about having the oil changed every 3,000 miles (not ever 5,000 as recommended by Ford) and any service performed that was scheduled. I had parked in the driveway and had been home for about 15 minutes when I looked out of my kitchen window and discovered that there was smoke coming from the drivers side window that I had left partially down. The truck was a total loss.

    The fire investigator for the insurance company states that it is an electrical problem. I would like to know if there are any other complaints registered to Ford Expeditions, Ford will not acknowledge any problems. I have investigated and there are fires associated with the F-150 trucks (the Expedition and the F-150 are built on the same platform).

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    Reviewed May 15, 2002

    I have a 1999 Ford Expedition with 37,000 miles on it. So far my head gaskets have gone and need to replaced -- major job covered under warranty at 30,000 miles. 2 weeks ago at 37,000 my fuel pump went out -- $600.00 plus to fix. I ate it because Ford was no help. Now at 37,700 miles my car will not go into reverse. They think it is either my differential which would be $3,000 plus out of my pocket.

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    Reviewed April 24, 2002

    I have a 1998 Ford Expedition with 76,000 miles. A couple of weeks ago, everytime that I was applying the brakes, I heard a cranking noise under my seat. I had my mechanic remove my seat and we found out that the floor around the nut where the seat is bolted on is cracked and also the rear seat is having the same problems.

    I am not a heavyset person. I only weight 228 pounds and 90% of the time, nobody is in the back seat. I believe that the sheet metal that Ford Motor is using to build the floor is not strong enough. I don't know if this is a safety issue but this vehicle has only 76,000 miles. I have contacted the consumer complaints of Ford Motor Company and they said that they have never heard of this problem, they said that I have to fix it and if they heard of another complain, they will be contacting me.

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    Reviewed Aug. 2, 2001

    We purchased a 1998 Ford Expedition Eddie Bauer edition in May of 2000. Since our purchase we have replaced a starter ($585). Our driver side window will not function when temperatures drop below freezing. The switch will not lower the window but the window will go down on its own sporadically. The seals around all the doors were showing rust at 42K. The dealership covered the repairs. The truck started missing after the starter was replaced; this was also covered by the dealership (45K).

    Last Friday night we were going away for the weekend and 200 miles from home I noticed my rear window appeared wet. It was not raining so I pulled off at the next exit. When my speed went below 55 MPH the truck started vibrating violently. It's 10PM, I have my wife and 4 kids in the car (the youngest is 3 months), we limp into the nearest ford dealership and leave the truck there.

    On Wednesday the dealership finally calls to tell me my transfer case needs to be replaced ($1800). I called the 800 number to find out if there was anything they could do for me. The truck has 52K has not been abused and there is no good reason for a transfer case to self destruct.

    The lady answering the phone at the Ford consumer department was terrible. She looked up my truck and told me there were already 2 non-warranty claims issued on my vehicle (the rusty doors and the plug repair). She had no information and could not care less about any thing I said. She was rude and arrogant. I asked to speak to her supervisor. Her first response was that she did not have one. Eventually she said that it would not do me any good that he would tell me the same thing that there was nothing they would do. She said I could not speak to her supervisor but if I insisted she would issue a supervisor reques and they would contact me in 24 - 48 hours. Today I had a voice message form the "supervisor" asying he called and would try again but that he does not have a number I can call him at.

    This will cost us $1800 and it has toatlly turned me off to Ford. Ford's little catch phrase, "Ford customers are job one" is c***. They have my money and do not care if I am ever satified with their product.

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    Reviewed June 30, 2001

    Expedition bought new, currently has approx. 17,200 miles - 6.5 months old. While driving home the other evening steering wheel starts to shimmie and "Check Engine" light comes on then goes off. Got it home and has a rough idle and smoke coming from exhaust - did not put it in garage!

    Next morning called Ford dealer "drive it on in to the shop". While driving through town smoke is billowing out of exhaust - all gauges OK, bad gas smell when we would stop at stop lights. Finally get to dealer and they check it out -- #5 fuel injector stuck open and was pumping so much fuel that the catalytic convertor was soaked and gas was dripping out of the exhaust pipe.

    Also, bent piston rod = "new engine" replacement in a new top of the line Ford. Mechanic stated that it could have blown up and that I was driving a bomb. Replacing the engine does not address what caused the injector to stick open. What part failed? Wiring harness?

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    Reviewed June 20, 2001

    I purchased a 2000 Ford Eddie Bauer Expedition. The quality of this vehicle is extremely poor, as is my treatment at the dealership. I have had numerous problems with the truck. Each time I need service the parts are not available and usually on back order. I have contacted Ford and they are not interested in my complaints. The person at Ford told me I would be lucky if anybody even contacts me.

    My dealer has performed poor service and they are only interested in doing anything that will benifit them. Since the purchase of this vehicle I have had the following: leather seats replaced 3 times, pitted and rusty rims, numerous rattles, a power mirrior fell off, defective trailer hitch, manifold gaskets replaced, I still have a transmission problem, tapping lifters, and many other issues related to extremely poor quality, considering the price of this vehicle.

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    Reviewed June 13, 2001

    I am the owner of a 1999 Ford Expedition. At 14,000 miles I noticed an oil leak on my garage floor. The service tech at the dealership told me that I needed a cylinder head gasket replaced. Now at 17,224 miles I'm told that the vehicle needs a reassembled factory engine.

    Upon calling the Ford Customer Service I was told that the company would not give me a full warranty on the rebuilt engine and that's the way it is. After paying good hard-earned money for this vehicle I think that myself and others, after reading about what's going on with this model, need more support from the Ford company. I still have just under a year on my warranty and have taken out an extended warranty, this after the financial manager at the dealership said if I wanted to pay another $17,000 he could get me into another, newer Expedition. No thanks!

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    Reviewed May 15, 2001

    I bought a 2 year old 1997 Ford Expedition with 32K miles on it. I was assured by the salesman it was a leased vehicle and very well maintained, as it appeared to be. In the past 2 years it has been in 3 times for spark plug cap problems (broken and loose), 2 times to fix a speaker problem (that still is not fixed) and last week on my wife's 5-mile 30 mph trip to work a head gasket blows.

    There is nothing like making the concious decision to spend a lot of extra money on a quality vehicle and end up with headaches and even more money out of pocket

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    Reviewed April 26, 2001

    I went to a Ford dealership to inquire about a very strange occurrence of rust upon the entire suface of my vehicle. The first dealership said, "Honey, it's rail rust, your selling dealer should have buffed that off for you when you bought the truck."

    I went to another Ford dealership and inquired with them as well. They said that they had never heard of rail rust but knew that the damage to my car was caused by tiny bits of metal getting trapped in the clearcoat of the paint and that simple acid bath would remove the rust. They DID agree that it happened during transportation of my vehicle to the initial dealership.

    Two weeks later the general manager calls me and says, "Honey, it's rail rust and that ain't covered by your warranty. There ain't nothin' we're gonna' do for you."

    I called Ford Customer Service and they said that they stand by their dealership and would no longer speak with me about the matter. It is my belief that the damage to the car happened at 0 miles and therefore should be the responsibilty of Ford to repair. The initial damage was done before I ever ownrd the truck, but because the nature of the damage doesn't show its symptoms (rust) immediately, they won't help me.

    My Ford Expedition is 3 years old and is covered with rust and Ford refuses to speak with me about it. Furthermore, I have called several other Ford dealership bodyshops across the country and none of them had ever heard of "rail rust".

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    Reviewed April 1, 2001

    My new 2000 Ford Expedition was bought in March 2000. Within the period of 1 year it has broken down 4 times with the same engine problem. The car will start at times, then will leave us stranded. The third time they attempted to fix the car, they called my wife and said that the car was ready. About 10 minutes later they called my wife and said that the car was getting washed, and that the person that was washing the car couldn't get it started, so again the kept the car for about 10 days.

    That was the third time that they attempted to fix the car. They said that Ford Headquarters was not going to replace the car, and that they had to attempt to fix it. Again for the fourth time the car did not start again. This is an ongoing problem, since the car has been bought we've had to go without a car for about 14 days. They have been generous to give us a a loaner, but that doesn't replace our car that has a value of $39,000.

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    Reviewed Feb. 26, 2001

    I have taken my 2000 Ford Expedition XLT to the dealer for the Service Engine Soon light 3 times. Within 1 month after leasing the vehicle the light comes on. I contact the dealer they say it's most likely the fuel cap was not tightened, if I tighten it and turn the engine on after 3 - 5 repetions it sould resolve itself. After 2 weeks without success, I return to the service department. After waiting for 2 1/2 hrs. they told me they just tightened the cap and the light had gone off. I figured being a woman I just wasn't strong enough.

    So after 2 weeks they light returns, I have every man try tightening this fuel cap for me, without success. I return to the dealership and wait another 2 hrs. to hear it was a faulty gas cap, this I can accept. Then 1 week later the light returns, call the manager of the dealership this time and complain. After having the car a few months I shouldn't have to return to the dealership for the same problem 3 times. The manager sets an appointment for me where after another 2hr + wait I am told that I left the oil cap off. Since I had just had my oil changed at that dealership I let them know the mistake must have been theirs, only to recieve denial for the mechanic. Ford Motor Customer Service has filed a complaint for me.

    But during this whole ordeal I have been getting 9-13 mpg, which I have verbally been told by the dealer was the problem with the gas cap not being pressurized, but there was been no documentation of this on their part. Also they documented that is was repaired once for a Service Engine Soon light and twice for a Check Engine Light, Which are two completely different things to them. I have never seen a Check Engine Light on this vechile nor does the owners manual mention such a light for a 2000 expedition.

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    Reviewed Feb. 19, 2001

    I purchased a 1998 Ford Expedition in Oct 2000. I also purchased a service warranty. To date I have taken it back due to the check engine light. Each time they are saying it is the gas cap and it needs to be replaced. They also said I wasn't putting the cap on tightly. I am putting it on the tightest it will go. When I purchased this vehicle, it had 30,000 miles on it. How many time will I have to return it and pay $97 for a gas tank cap?

    He also had the audacity to say the last time I brought the car in, he overhauled the transmission. This is ridiculous - 30,000 miles and transmission had to be overhauled; evidently there was a problem with this vehicle.

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    Reviewed Jan. 25, 2001

    '97 Ford Expedition, 4.6 motor, 40,038 miles. Oil changes every 3 to 4 months. The engine blew. Broke a rod and bent a valve. Over $3900 in repairs to replace the motor. 6,000 miles over warranty. Ford has agreed to take care of $1505 of this bill -- $2395+ still seems steep to me for a motor with so little miles.

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    Reviewed Jan. 20, 2001

    I purchased a 1999 Ford Expedition in August of 1999. In December it began to have recurrent electrical problems. When accelerating the speedometer and odometer would go off and the automatic transmission would then rev to a higher rpm before changing gears. This could happen once a month or 10 times a day. While it was happening there was no way of knowing what speed you were driving at, and the car would handle poorly because of the abnormal gear shifting.

    The first time in the shop I got the usual "if we can't reproduce the problem, we can't fix it". The second time I showed up with a VCR tape of the entire incident, forcing them to try something. They said they made a repair.

    Now the car will intermittently not shift out of first gear. When accelerating, the speedometer will stick at approx. 10 mph (despite the fact that the car is picking up speed) until it reaches over 4000 rpms, then suddenly the speedometer kicks in, popping up to 40 mph or so and the automatic transmission kicks into second gear with a lunge.

    This is just the major problem. The other minor problem is that the drivers side window intermittently will not open. The wipers used to come on whenever they wanted to (one problem they managed to fix)

    My concern is that the automobile is unreliable at the very least and potentially very dangerous. If I can't accelerate while getting onto the highway, or God forbid, to avoid an accident then someone could be seriously hurt. Perhaps me or my children. I have contacted Ford. They are useless. They refer me back to the dealer who (1) can't seem to fix the problem and (2) expects me to rent a vehicle when I'm already paying for a vehicle that is under warranty but does not work properly. I spent over $40,000 for this vehicle. Each one of those dollars works just fine, but the vehicle does not.

    An update from Daniel as of 8/3/01:

    After approx. 1 and 1/2 years it appears that the problem I reported has
    been fixed. They found that a portion of the transmission had been

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    Reviewed Dec. 27, 2000

    I have a 1999 Ford Expedition that was purchased in Feb 1999. I just had to have the torque converter replaced at 59,000 miles. This was a $1,200 repair bill. Although I am within the 36 months of warranty, I am over the 36,000 mile portion. Any advice?

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    Reviewed Dec. 19, 2000

    I have owned a new 2001 Eddie Bauer for two months. From the day I took it home it has had a vibration/moan at highway speeds, becoming very annoying at speed from 68 to 75 MPH. The engine also has a buzz at idle, in-gear, brake on, that the dealer says cannot be fixed. It has had four sets of tires (Firestone, Goodyear, Michelin), two sets of wheels, modified engine mounts, similar to the Navigator and an exhaust vibration damper.

    Ford acknowledges the problem, but they cannot fix the problem. At this point, I feel like Ford is just happy to let my car stay at the dealership, while they claim the engineers have not gotten back to them regarding any further fixes.

    I am going to ask for my money back, or a new Expedition. There is certainly allot of information on the Internet about this problem and also a NHTSA Office of Defects Investigation Report that references this problem as Service Bulletin Number: 13725. I gave the Dealer a copy and he said it means nothing to him. Check it out if you have this problem. .

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    Reviewed Aug. 4, 2000

    I purchased a Ford Expedition (1999) last year in August. I have returned this truck in the past two months for service. It will go dead while parked on a hill. Last time the dealership replaced some parts and last night 8/3/00 my husband had to push the truck on the sidewalk at the post office to get it to start. We had to try for level ground so the gas was where it needed to be.

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    Reviewed July 6, 2000

    I have a Ford Expedition that has had three engines and in the shop now for the fourth. It has been in the service department for more that 85 days total, and now more than 25 consecutive days. There have been many other problems with this vehicle that continue to not be repaired properly.

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    Reviewed July 4, 2000

    When the 1999 Expedition was new we noticed a noise when the window goes up and down. We took it back to have it fixed. They said it was a faulty window track and replaced it. We now have 39,000 miles on the truck and the window track has been replaced 3 times and is still making the noise on both sides. The dealer says that it's becouse Ford used plastic parts instead of metal and everybody is having that problem.

    We have the oil changed every 3000 miles and every time I take it in we try to get the window fixed. If there is no way they can fix it I would like another one. My dealer says that if it is not safty related Ford won't do anything for me. Please advise.

    I would hate to think that I spent $35,000 on a Eddie Bauer and I have to live with the window always making a noise and me always asking to have it fixed so that it stays in warranty.

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    Reviewed April 13, 2000

    I purchased a 99 Expedition Dec 26 99. One month it was great! After that we started noticing it was taking up to 45 seconds to engage after moving it into gear, if it engaged at all. Took it in a couple of times and the service people could not recreate the problem an stated "It can only get worse so if it does bring it back in."

    It did get worse and other things began to go out on it. No big issues but a new car is not supposed to have problems. Wiper controller was operating on its own, navigation compass was off by 90 deg., there was a spring starting to come through the leather in the driver seat, the armrest was very loose on the drivers seat. All of these problems happened about two to three months after purchase.

    We found out that our Expedition was not the only one having the "gear engage" problem and that there were about four of five others. Ford sent someone out from Dearborn MI and even they couldn't figure it out. They ended up just replacing the engine, transmission, and driveshafts in all of the Expeditions. We tried to go through the arbitration board to get a new one but they wouldn't hear of it.

    Ford wanted to keep our vehicle for three to four week to fix it and only offered a small compact as a temp. I bought a big truck for a reason and a small compact can't tow a trailer or hold my great danes. After everything was supposed to be ordered and Academy Ford having it for 15 days, I picked it up and there were still pieces to be fixed. The drivers seat was not fixed and they had to order a shield or something for the engine compartment.

    Finally get it in to be replaced. I pick it up the next evening and they tell me that they broke the frame of the seat and it is on order again. It has been almost a month and still no word. My wife comes in last night in a new suit covered in greasy dirt and vey upset. Come to find out the spare tire aparatus under the rear of the truck broke off and the spare went flying down the road and barly missed about four other cars and a guy on a bike. What is next? I really don't think a new car is supposed to be this much work.

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    Reviewed March 14, 2000

    I bought a 1998 Ford Expedition. After I drove if off the lot, it had a drive shaft problem, severe enough that they tried to replace it but I opted for another truck (after a big fight). I really didn't want another Ford Expedition after that experience but they would not give my money back ($35,000).

    So I took another brand-new 98 Expedition and ever since I have had nothing but problems. From the the cooling system not working which meant the air conditioning system did not work, which actually leaked all over my spark plugs and cylinders. I had to take it back 4 times. Now the coils and no. 4 cylinder have burnt out which I had to replace on an emergency basis two weeks ago at Precision/Midus Tuning for $325.00 which did not last a week then took it to Ford which cost another $325.00. They said it was a maintenance issue and not a defect from the air conditioning problem where coolant leaked all into my truck where the foot pedals are.

    Then last week, after I picked up the vehicle from having the work done along with 45,000 mile servicing which included brakes that they said I needed, well, my brakes didn't engage on Thursday and I almost crashed into 47 cars! I took it back and they said they couldn't find anything wrong with it. What are they going to tell me the next time the brakes don't engage and I kill 47 people?

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    Reviewed Feb. 28, 2000

    I leased a 1999 Ford Expedition Eddie Bauer On March 17,1999. In less then a year I have taken this vehicle back on 9 occasions in which work has been performed, there has been other occasions in which they found nothing to be wrong. On three of those occasions in which work was performed I had to have a loaner car because the work took four to five days.

    On 1/27/99 I had the vehicle towed in because of erratic speedometer activities, (the speedometer was racing 40 t0 50 miles faster then what the vehicle was actually traveling) and the odometer was caculating over twice the miles actually being driven. The dealership had my vehicle for four days and stated that all they did was connect a loose connector plug to the PMC computer. I was told that nothing they did could affect the speedometer or the odmeter.

    Before this repair my vehicle was calculating an average of 4,000 miles every two months and had calculations of 6,000 miles in a two-month period. For the two months since this repair it has not even calculated 2,000 miles. I often drove the highways with the feeling that I was not traveling as fast as I thought. I would say to my wife, boy this vehicle is smooth, don't even feel like we're doing 70 miles.

    I always wondered why I had to do 75 to 80 miles an hour to keep up with the flow of traffic. I would be in the slow lane doing the posted 65 miles an hour and have people passing me and staring. I am a 16 yr. Fire-Medic, entrepreneur of two companies, and would never buy a lease vehicle to put this amount of miles on it. I have a 7-yr-old Nissan with 120,000 miles. I just drove almost 300 mile on 3/4 of a tank. I get 11 miles to the gallon in the Expedition and the gas prices are outrageous.

    Neither I nor my wife drives this vehicle on a regular basis. Not to mention that I was hurt rescuing a child from a burning house on April 30, 1999, and had suegery on June 10, 1999 on a fractured ankle. My wife was doing the driving at this time and she is a work, pick-up the kids, back home person. I couldn't believe the amount of miles being put on this vehicle and couldn't figure it out until I saw that odometer caculating miles. The truth is I just accepted it, never even investigated or thought to.

    After this event there was still something wrong with the vehicle, turns out to be a torque converter. All these things directly involving the transmission and I being told that there is no way my vehicle can do what I saw it do. No test that has been done confirms this activity so ther's nothing they will do despite the fact that I had the vehicle test-driven with one of their repair representatives in the vehicle.

    At 50 miles an hr. it was evident that the vehicle was not traveling at that speed. I was assured by the represenative after talking to his superior and to the Ford representative that they were going to do something about the milage differental. After a few days I was told that they would do nothing and this is when this nightmare began.

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    Reviewed Jan. 4, 2000

    My 1998 Expedition is a complete joke. I've had the lugs replaced, the windshield washer fluid control replaced, they want $250 to replace the fluids, $100 to replace the anti-freeze, now I find out my 4-wheel drive motor is shot, and my pinnon rod is needing to be replaced., and I have not even used the four-wheel drive. Yes, I take very good care of my vehicles. Will I ever own another Ford? I don't think so.

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    Reviewed Jan. 1, 2000

    When I took possesion of the leased vehicle ('98 Expedition), I noticed a low pitched droning vibration from 65 MPH to about 80 MPH. I called Enterprise and made them aware of the problem. Ms. K told me to take it to a dealer and have it investigated and send her a copy of the paperwork from the Ford dealer documenting what the work they did.

    When the dealership worked on the vehicle, they told me that they could not locate the source of the vibration, but that if I would bring it back on a return visit, they would have the Ford engineer check it out. When I brought the vehicle back to the dealer they told me that there was a service letter from Ford on this model which described my problem exactly. It called for the installation of a rear end dampner to compensate for a vibration in the rear end. The part was installed and it did help the problem, but did not eliminate it.

    I picked the vehicle up and later returned it to the dealer for further investigation. On the third trip, the Ford engineer was called again and this time he recommended that the drive shaft be changed. The work was done and I picked the vehicle up. The vibration was still there, so I called the dealer and told them that the problem was not fixed. They told me to bring it back and they would investigate further.

    When I brought the vehicle in for the fourth time, the mechanic changed the wheels and tires and once again the problem was not fixed.

    An associate of mine was considering purchasing an Expedition so we test drove a 1999 model and found that it had the same problem. Surfing the Internet I have found other cases describing the same problem. In one incidence the owner said that the problem was found to be a bushing on the torque converter.

    So far I have been unable to get the problem fixed. Next week I have a meeting scheduled with the manager of the leasing company and my attorney.

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    Reviewed Jan. 1, 2000

    Well, for starters I leased a 98' Ford Expedition 4WD. It has been worked on more times than my 79' Mercury Cougar which I'm the original owner of.

    The first problem that I encountered was the check engine light came on, I took it in and found out that some fuel filler neck needed replacing, then after going to Yosemite National Park, and riding up and down Tioga pass for the week.

    I came home to a recall notice that the lugs for my wheels have a tendency to snap leaving you without a wheel or wheels, and when I brought it in for it's 5,000 mile check up and oil change the manager told me that I had a slight transmission leak and rear differential leak and these things were all in the first 5 months that I owned the truck.

    So now back on February 21, 1999 I was driving up at Angeles Crest with my wife and my son of 5 years old, and my son of 2 years old, and the transmission went out, and with only 13,505 miles on it.

    I'm telling you I was never so frightened for our safety. literally sweating as I was trying to maneuver the vehicle down and around with people riding on my rear beeping and flashing their lights at me, and having nowhere to pull aside, so I had to have this thing towed in to Vista Ford from the bottom of Angeles Crest Forest.

    So after getting the thing towed in and a week later I finally get the thing back, and as I'm reading through the invoice I find that not only was the transmission replaced, but so was the transfer case,

    Correction: was R&R; R/F axle and replace inner and outer CV boots. I notice now a slight shaking of my steering wheel when I drive on the freeway, and today I received a notice in the mail regarding a recall for this vehicle for the switch for the windshield wash function,

    I myself have no further confidence in this vehicle, I requested that it be replaced, so they requested that it be replaced under the lemon law, the lemon law what a joke, Imagine the same thing having to happen to a vehicle 4 times before it gets replaced! After a week they called me and told me that the Ford rep denied the claim due to the lemon law, I have not heard from this so called rep nor have I seen any kind of written report from this rep, I have written several letters to Vista Ford's Manager Jon Shuken , in addition to the vice president Ross Roberts of Ford motors truck division, and to Alex Trotman the CEO of Ford Motor Company, I have not heard from either one I guess they just pass them down to someone else.

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    Ford Expedition Company Information

    Company Name:
    Ford Expedition
    Website:
    www.ford.com