DieHard Batteries Reviews

Their result was “battery good condition”. Between 11/16/2016 and 01/04/2018 the battery failed to start my car another three or four times, situations when I decided to avoid another trips and waiting time consuming to the same store and recharged the battery myself using an Die Hard battery charger. On January 04/2018 the battery failed again to start my car and decided to bring the battery for the second time to the same store I purchased... at that time I suggested the store mechanic there may be something wrong with the battery that is keep losing charge after a while and special after happened many times. They said in order to replace it the battery need to be tested first.

After another one hour waiting they handled the battery to me and I noticed it was overheated which suggested me the battery was forced to recharge. I told the mechanic that the battery temperature is not a good sign and he told me not to worry since that is a normal (mentioning here at that time battery was still under ears with probably 4 to 5 weeks warranty left). In that condition (with the overheated battery) they still refused to admit there is something wrong with the battery. On March 05/2018 the car failed again to start. My wife called triple AAA company since I wasn’t home. The triple AAA person said battery is dead and need to be replaced.

I took the battery myself to the same store for the 3rd time and I told the mechanic there must be something wrong with the battery since it is losing the charge too quickly even if the car was sitting 2 days in a driveway. They said again battery needs to be tested... another hour waiting... finally a lady came and give me the “great” news battery failed to meet standards and told me “I need to purchase a new battery” since warranty expired one month ago. My point is this... battery was defective from the first day I purchased, or at least it failed prematurely.

Sears REFUSED to admit there was a issue with the battery even after the battery was forced to recharge at least 7 times during the first two years of use. Sears tried to “push” the time over the two years free replacement warranty JUST for the simple reason to tell me “is out of warranty, so we won’t be able to replace it”. At this point I decided to buy another brand. NOT Die Hard anymore and NOT from Sears anymore.

My husband soon returned but instead of buying a new battery, the Sears mechanics wanted to check our battery and/or alternator. They said they wanted to charge us correctly since the battery wasn't that old. I was surprised they drove my/our car away from us to the far side of the garage - the furthest away from us. I stood there, watched them and I didn't feel right. Something didn't seem right. My husband reassured me to trust them, "They know what they are doing." They certainly do! After around ten minutes, we settled the bill for the battery and some of it was prorated. We returned to our car. I opened the ashtray immediately upon return and the $10.00 bill in our ashtray was gone. I was distraught being it was from our son who recently died.

I approached the manager and then we all went to the mechanic, who drove our car away and tested the battery since I watched him for a while not feeling right about this. He said he didn't take it, but we asked him to show us his wallet and empty his pockets. After the second try and after he just pulled out his cell phone only, we asked him to pull his pants pockets inside out. He reluctantly did, hiding the $10.00 palm side down. We got it back, but it was after our hounding and being through another hell for us. It was our son's $10 and it upset us so much and it still does.

We live with daily heartfelt grief and to be ripped off by some creep, who has sticky fingers and can't keep them to himself, makes our hell worse. He more than likely does this to many Sears customers and goes through their cars, often stealing what they won't notice right away. The customers then realize it maybe days later when they think they misplaced it or lost it. I feel sorry for the elderly. It was that creep who goes through the glove box and ashtray. Mind you, I didn't think my car would be driven away from me. I thought my husband was going to return to our car with a new battery on hand. For them to check the battery and alternator (our alternator light was not coming on) away from us was suspicious and I was right.

Not only did he steal our keepsake $10.00 bill from my ashtray, he took a rolled up receipt from my glove box. I know it was there because I just cleaned the glove box minutes before. It had a personal financial note on it. How many more people does this happen to? Not only money theft, but identity theft while you just get a stupid car battery. It only took about ten minutes. This is not right. This should not happen to anyone. This should not happen to longtime Sears customers who have carried their charge card for many years and so have our parents.

The closest VW dealer is about 1 and 1/2 hours away. There is one mechanic about 20 minutes away that only services VW's. He put it on the machine and said they hooked the battery back wrong, positive before negative and it is going to cost several thousand dollars to fix it. I am going in to talk to Sears to see what they intend to do to fix the mess they made. I already had to buy my daughter another car so she can get to work. But needless to say, it will not be taken to Sears.

After being told that I was ready to check out, I paid the bill and went to get inside the car. There was a hole punctured into the hood. There was no damage to the hood and certainly not a hole in it, prior to turning it over to Sears. I walked back in and pointed out the damage to the technician. We raised the hood and saw a tear in the hood lining that matched up with the hole and saw that the hole had been made from the underside of the hood. At this point, the assistant manager told me that he knew the puncture was not caused by his shop because he had been standing by the repairman when the repairman let down the hood ever so gently. This was a bold-faced lie - I had watched the repair and he was nowhere to be seen when the belt was replaced. I would like to pursue legal action.

When I brought it to the store, I got nothing but a runaround. The service center manager told me that they had to test the battery for 45 minutes for warranty evaluation. I was in a hurry, so naturally I objected. I said I just want to exchange the bad battery for a new one because it was only 3 days old. He refused to do so. I asked to speak to the manager, and he told me he WAS the manager. I therefore asked to speak to HIS manager. He called his manager, and I overheard him explaining to him that a customer wanted to speak to him. When he got off the phone, he told me that his manager was in an interview for the next 30 minutes and could not speak with me.

Evidently, at the new Kmart Sears, Customer Service is a secondary priority. After 30 minutes went by, I showed up again for the Service Manager. He went out to test the battery again, and told me there is nothing wrong with the battery. I could not believe the poor customer service I was getting. I asked again to speak with his manager. He called the manager again, and explained to that manager (John **) that the customer wanted a new warranty exchange even though the battery tested good AFTER it was recharged. John ** then came down from his office to speak with me in person. I explained to him that I had to make a long drive to Las Vegas, and did not trust the current battery that would not start. John ** told me that there must be something wrong with my vehicle. I told him that my mechanic told me the vehicle is fine, but the battery was weak. John ** insisted that something was wrong with my vehicle in spite of what my mechanic told me.

I finally told him I didn't have time to argue, but I would not be shopping at Sears any longer, I had bought several sets of tires and batteries from Sears, but I no longer trust Sears warranty service. If managers like John ** represent Sears Customer Service policy, then Sears is no longer the company that it used to be. When I buy a product with 36-month free replacement, and I have problems within 3 days, I don't expect that Sears will reneg on its policy from the get go. Nowhere on my receipt does it say that Sears has the right to drag its feet on customer peace of mind when its product is unreliable. I assume I am contacting Sears internal Customer Service.