Coachmen RV Reviews

4th outing 400 miles from home - Automatic leveling system fails to operate, push outs not operating correctly, wall in bedroom push wallboard never attached. Dealer unresponsive. Called Quadra (leveling system manufacturer) to diagnose the problem. Reset the system and still not working. Left with the dealer (3 weeks) "no problem found".

5th outing 100 miles from home. - After receiving back from the dealer the leveling system was still not working consistently. Troubleshot with Quadra and replaced sensor and control panel then reprogrammed the system with Quadra on the phone. Traveled to vacation and the system failed to retract and used the Emergency retract again.

6th outing - 100 miles from home - After replacement/repair of the wiring harness to the leveling system the system worked on arrival to the campsite. The AC wiring to the interior dinette below and above, as well as the TV bay outside has failed (not a fuse or circuit breaker) part of the GFCI circuit failed. The sink drain once again has fallen apart, and upon departure the Leveling system has failed to retract and took an hour of multiple tries to retract the leveling legs. This unit seems plagued with multiple failures, and is of POOR QUALITY MANUFACTURE and QC. The DEALER (Campers Inn) does not care about servicing in a timely manner they only care about selling you another unit. This is the worst RV (10th RV I've owned) I have ever purchased, bar none! If you are thinking about purchasing a Coachmen product, RUN, DON'T DO IT!!

Moving on to the door, it would shake with the RVs slightest bump, and there’s about a centimeter gap from the door to the indoor steps, so you could even see a sliver of the ground rushing beneath you. There are a few slightly important nitpick flaws I noticed. The bedside table on the bed near the back is EXTREMELY hard to extend and put back. The hooks on the upstairs bunk bed can fall out randomly, collapsing the net and creating a dangerous situation where people sleeping can fall out. The door slide on the screen door always slides out of the slide area, misaligning it and making it unable to slide and rendering it useless. There are also a lot of places where people can hit their heads.

Some examples are the cabinet under the individual seat and the cabinets over the kitchen sink (there are areas where wood on the sides extends almost 2 inches outwards, or should I point out that it’s fake wood), the ladder holding clips on the bunk bed, and the raised area making up the majority of the driver’s area roof. Also, the TV and radio systems barely worked, with the indoor TV not even working and the outdoor TV only working when radio was on. Now on to a huge issue that nearly cost us the trip. The slide out area for 2 of the 3 beds broke a few days into the trip.

A METAL part broke off and the slide out started moving out while driving, endangering 3 people who were sitting in the U-Dinette. We soon figured out that we needed to push the slide out in if it wanted to retract. It’s a gigantic bulky slide out and with all the weight dependent on 2 small modules, it’s easy to break like it did on our trip. But on the positive, it drives and has working good electrical systems. Overall this RV is plagued with issues, and I recommend it if you want to have a hard time with everything about it.

There have been many examples of shoddy craftsmanship. We have rebuilt all of the drawers and associated cabinets. One cabinet had a bunch of screws to attempt to hold together split-out wood. In another cabinet the staples vibrated loose on first trip. On the same trip the water heater quit working from one day to the next. We were 1000 miles from dealership, they didn't know what to tell us over the phone. We attempted to call Coachmen Customer Service. They don't answer the phone or return calls. (Now 2000 miles from dealer) I tried to call the number for Forest River (Parent Company) they answer the phone but don't talk to Coachmen customers.

In desperation I called Dometic. They gave me 3 name/numbers for service near my campsite. 1 closed, 1 out of business (Covid-19) one answered but it would have been a week before service could see us. Their Service person called us and talked us through what to check, then how to test, then what part to purchase and where to go get it (again we paid for part). Amazing BEST Customer service from a small RV dealer in Tonganoxie Kansas. Other ridiculous problems, Shower doors not sealed, shower drain leaking, WATER on a camper floor is a big problem. Fuses were missing we had to pay Ford to find and install fuses. We purchased new so we would not have to deal with problems. We have worked on issues almost daily! It's a Love/Hate relationship. Love the concept and design. Hate the poor craftsmanship, No quality control, NO Customer Service directly from Coachmen.

The front cab over running lights on their second set. I’m sorry I live in a place where it rains a lot!! The door latch had to be shimmed so you could close the door without slamming it. Also it needed some pretty good bending to make the bottom of the door stop rubbing. The bumper was put on crooked and had to be really adjusted. The decals in several places had to be pocked with a pin to remove air bubbles. The 20’ awning is getting stuck all the time and has to be pulled and pushed on to stay reasonable straight. And if you get in any wind past 5mph put it in cause it will get out of alignment!!

The Inside: Sawdust everywhere. Had to clean everything especially under cushions!! Screws and staples left around on the floor and under things!! The water heater leaked, and failed!! This turned into a big thing with leaky hoses and a bad control board. Along with the constant rattle noise that I finally found that it was not mounted properly. The bathroom smelled like pee all the time and guess what. The toilet was leaking where the top and bottom go together!!

Cabinets not aligned up well, along with the end pieces on the dinette that were put on with more than one inch difference. The finish cover tape on walls where the panels come together put on uneven. Staples are coming out all over the cabinets and need to be carefully pushed in all the time!! They are the same color as the wood so I guess that made it OK to them. The Serta mattress upgrade is a joke and goes flat all the time, but it is slightly better than a stock one. Power plugs that like to fall out, and the best thing a big ¼” slot on the bottom of the fuse box, hole cut to big that’s OK pass it along!! And the fuse box door keep falling open all the time, had to put Velcro in to solve that, now you pull the edge to get it open but it works. Window blinds and coverings put on badly and not straight. The repairs go on and probably will never stop we always find something every time we go out.

Who paid for all of this: Well after calls and email over the course from when it was delivered to now they did pay for the repairs. And sent all the parts, not an easy task to get your money back from Coachmen but they do eventually send you your repair cost. So the moral of the story do not buy a new Coachmen Motor home, get used something that somebody has had all the factory problems fixed. Why do I say buy Coachmen. Well we have a lot of experience and well better than most other brands. We just went to a large RV dealer and looked at many brands and types and were surprised that Coachmen was on top in the garbage can, I mean really surprised.

We are the laughingstock of our campground because of our experience. It's really sad that we decided to purchase our very first RV and share the experience with our families only to constantly explain why we can't get hot water or not live out of a cooler in a $50,0000 tent! We purchased this disappointment at Avalon RV in Medina, Ohio. Don & Tammy **, Lorain Ohio

Coachmen, at this point you have MY property, and my request is simply - let me know what’s going on.

Most of us will look to upgrade at some point, and guess what... We don’t have to come back to you for your products. There’s plenty of others to go to. I don’t mind if the job is taking longer than anticipated, but as the customer, I feel like I am entitled to an update on my unit. Coach has black mold, rotted floor, rotted slide floor and cabinet holding fridge is rotted. I just want my money back. Horrible customer service and horrible product.

We didn't know, but the front side of both benches were not held into the wall via the 1" aluminum frame like it should have been, but just being held into by the thin wall. The manufacture missed the frame by over an 1"?!?! Wow?!?! How they stayed up with 20lbs benches is beyond me. First time it came out of the wall, was in transit to Indianapolis from Chicago. Thank God since I had a previous incident where the bench folded out and hit my motorcycling while in transit because the stupid floor to wall strap they expect to hold the bench up against the wall does NOT work.

So to fix the issue I've used two tie downs for each bench to hold it against the wall via the legs of the bench to the arms of the Happy Jack bed above it. In turn, when the mounts gave out after, this saved the bench from falling down one side, hitting my motorcycle again. However, it would have caused a lot more damage because would have been able to swing back and forth freely, and probably ripping out the other mount, metal hardware allowed to rub on the bike for hours.

Same trip, two days later, my parents on are sitting on the other side, with the `good` bench, and 5 mins later, they collapsed down to the ground with the front-running mount ripped from the wall. So at that moment, I made the decision to remove the benches all together. I think this is why they made the decision to incorporate the benches into the Happy Jack system on the later models. The rest of the RV seems solid overall, so far. But paying tens of thousands of dollars on a trailer RV, and having these stupid episodes isn't really making me happy. This is a called out to you Coachmen. You think applying a little bit of basic/common sense QA to your trailers would medicate a lot of these issues. At this point, I don't know if I'd buy a Coachmen again.

12. Now this past weekend, the bed hinge supports came loose which were only attached with very short staples. Remedy - we went and bought screws and took bed frame apart and used clamps to hold up the boards and put long screws to hold in properly. This took approx 1 1/2-2hrs.

We purchased the 7yr extended warranty, but it doesn't cover the full price of the repairs that we have encountered. This RV is "very poor quality" and would not recommend purchasing.

Vickie ** in Oklahoma

The trailer went back to Camping World. Only Coachmen refused to stand behind the warranty. They refused to replace the window, jack stand, or the 4 bolts that snapped off of the collapsed jack and two other jacks. So it's costing me $700 to get it fixed, $400 for the hotel while Camping World submitted the paperwork, and another $800 for a second month at the RV Park. I have to stay another month in GA because it's taking Coachmen 3 weeks to ship my parts. The furnace Coleman paid to fix 4 times finally works. Camping world told me they only paid them less than a 1/2 hour, but it took them 1 and 1/2 hrs. to fix it. So Coleman won't pay $700 of repairs covered by warranty, but they'll stiff Camping World an hr. of labor to fix the furnace. Just thought folks should know how well the RV was built, and how Coachmen stands behind their warranty.

After a month of going back and forth with different authorized repair companies, we decided to contact the Coachmen Manufacturer directly to get some resolve. Frigidaire decided they would just buy back the unit due to the length of time it would take to repair the unit, however we were required to purchase a new refrigerator and have it installed. We took that unsatisfactory answer back to Boat N RV and Coachmen Manufacturer. After a series of back and forth emails with the manufacturer and face to face with Boat N RV, the manufacturer agreed to take care of the replacement, removal and installation of a new refrigerator.

After several months the refrigerator was delivered to the wrong store (Tennessee) and we had to wait an additional month for the dealership to retrieve it. We worked with Lauren **, who was very helpful when she was there but when she wasn't no one would dare speak on the issue. Tim ** of Coachmen finally agreed to resolve the issue but only after we had to have harsh conversations. This issue took a total of 6 months to resolve for a broken refrigerator. Bottom line of the 8 months we owned the RV we were only able to use it 2 months in the beginning. We told then since they have the worst QA/QC from the manufacturer, if we could buy a different RV we would. When we finally got the RV home, the slides didn't work and we were told it was because the batteries were dead. That was the last straw! They had the RV for 6 months and then tell us the battery was dead!

We got the RV slides working, knowing we were significantly upside down, we worked with our bank to trade in and purchase a newer RV (from gas to diesel) with Camping World in Pooler, GA and have had the best experience thus far. Even the Manufacturer has reached out to us to welcome us to the RV family and provide us with the telephone numbers, links and email addresses. Boat N RV nor Coachmen has reached out to us after such an horrific ordeal to find out how everything is working out for us. This company only cares about the sale, after that, you're no longer important! I've also notice the Boat N RV owner will only respond to positive reviews, so I don't expect a response now. At least if there is a negative review with Camping World a response is provided with each review even it is just to give them the contact information to their higher headquarters!!

Viking agreed to take it back to the factory due to the extensive work it needed and return when fixed. We were satisfied they were going to fix this problem and hopeful there was still an honest Rv company. Well we have yet to get an email or call back from them and no response to my emails or calls. We have no idea where our camper is anymore. If your looking for a Rv manufacturer who will respond and stand behind their products this is not the company. We may be paying on a camper now we may never get back. No matter how nice the 17bhs is for a young family please stay away. Our dealer said this is a known defect and Viking has yet to do a recall on any campers.

If Coachmen didn't cheap out and used Schwintek slide out gears I was told I would have never had this issue! Now I'm noticing that the sealant around the windows has not been inspected and might leak as well. There are SEVERAL screws missing from the frame. I didn't do enough research about coachmen beforehand and since I've encountered these issues, I see that it's apparent I should have listened to my neighbor who told me to only buy a Jayco... I made an impulsive decision and now it looks like I'm going to be paying the price for it... I highly suggest taking a look at these other owners that also bought new and had similar coachmen issues. https://www.consumeraffairs.com/automotive/coachmen_rv.html?#sort=helpful&filter=none

So drove it home and planned for a snow weekend. I called after I noticed leaking under the RV, Found it was coming from the Fresh Water connection. They said they would fix it. While looking under the RV I noticed the Tank heaters were falling off, and the black water tank release was not all the way on. When I tried to remove it well it would not come off or go on. Called on this as well. Added it to the list. My wife was inside and said the bathroom door was falling off and I needed to look at the master bed mattress. It had a hole where a screw went in and was full of metal shavings and broken screws. Remember I had paid for the coach to be ready for use. I fixed the door after the dealer said it was not something they could fix. This was 1 day after I brought it home. So we took it back the next week.

While driving it back the emergency exit sounded like it was coming off the hinge and the main closet cabinet safety latches were not screwed all the way in and came loose. (This was not the dealer but Forest Hill/Coachmen manufacturer.) So while waiting I borrowed the electric screwdriver and tightened all the crews on the cabinet latches. Almost all of them were loose and several were missing. The dealer provided new screws but would not do the work. (When they say a full warranty do not believe them! Always have the dealer show you what is covered. And DON'T let them say they don't have time. You're paying a lot of money.) They replaced the emergency hatch but it still rattled and let cold and hot air in.

Over the next 6 months we used it twice for 2 weeks total. Well the tank heaters fell off again, the main entry door fell off the hinges while we were going down the road. The water refrigerator stopped working, bad switch. The radio/entertainment system failed. I had to rewire because the module was not screwed in place. The antenna was not screwed in place. The velcro holding the cushions in place peeled off. The bathroom inside door trim fell off. I did a lot of work and fixed almost everything. The manufacturer did not return calls and the Dealer went out of business. I bought an extended warranty but it is a hundred dollars and only specific things are covered.

2018 we took it on a 2 week trip. During that time I had to fix another water leak from the overflow on the fresh water and the black water was stuck again. Bought a rubber hammer and was able to open it. Found that it was a bent pin. I straightened it with a set of vise grips and rubber hammer. Now it has been a couple years and the moulding on the tv arm is coming loose, GLUED not screwed.

I will NEVER buy a Forest Hill/Coachmen again. The quality is the worst I think I have ever seen. Lessons learned: Take your time and make sure you know what you're buying and WHAT the warranty provides. Make the dealer show you everything, remember you're paying for that service. Open and close all doors, cabinets, windows and emergency exits. Drive it one last time before you accept the coach and give the dealer the check. (Some dealers are worse than used car sales lots.) Last but very important - ask how their service schedules are managed and make a followup appointment. If they say more than a couple weeks, be aware it could be longer for emergencies or warranty repairs.

I have other small issues of workmanship done by Coachmen that I have taken care of myself. The dealership we purchased it from has done an outstanding job on trying to fix all the problems we've had. It's too bad that Coachmen has to put out such a poor quality product for the high-dollar that discharge for it. Forget your lemon law. Maybe a bunch of people that are dissatisfied with Coachmen should get together and look at a different avenue of satisfaction.

They can’t fix it. The dealer as well as myself have been reaching out to Tim but neither of us can get in touch with Tim anymore. Our RV has been in the shop since October 18 and they have not even touched it. Everyone is waiting on Tim. Horrible Terrible customer service and to many issues with our motor home. Very disappointed and sad because this was our first RV. Still waiting for help and RV still in the shop just sitting there. Is there anyone that can help me?

The local "warranty" shop is a total joke. ("Aloha RV" in Albuquerque, NM.) What an apt name. They are truly gone from sight. No one answers the phone, then it is constantly busy, and then if you leave a message, no one calls you back. The dealer does the same thing. Promises to "look into" the problem, then never does anything, including calling back. The quality of this trailer is terrible, even though, at first glance, it looked pretty good. I am waiting now for the corporate offices of Forest River to call me back. I admit it will be a shock if they do anything to help.