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Reviewed Aug. 5, 2020
We purchased a 2019 Leprechaun Class C motor-home brand new from the local Coachmen dealer in October 2018. To date it has 4400 miles on it and had 6 outings with 6 major system failures and has spent more time at the dealer than with us. Here are some brief highlights: 1st outing 800 miles from home- Push outs will not operate. Dealer unable to help. 3.5 hours on the phone to remove and reset the control for the push outs. 2nd outing 100 miles from home - Captains Chairs rotated into living space incorrectly installed at the factory won't return to forward locked position. Kitchen sink drain fell apart and leaked inside the cabinet. Dealer not responding. Returned from trip in an unsafe condition of drivers seat not able to lock in place and left at the dealer (3 weeks). 3rd outing 100 miles from home - Automatic leveling system fails to retract, used "Emergency Retract" in order to be able to return home. Left with dealer (2 weeks) stated it was repaired.
4th outing 400 miles from home - Automatic leveling system fails to operate, push outs not operating correctly, wall in bedroom push wallboard never attached. Dealer unresponsive. Called Quadra (leveling system manufacturer) to diagnose the problem. Reset the system and still not working. Left with the dealer (3 weeks) "no problem found".
5th outing 100 miles from home. - After receiving back from the dealer the leveling system was still not working consistently. Troubleshot with Quadra and replaced sensor and control panel then reprogrammed the system with Quadra on the phone. Traveled to vacation and the system failed to retract and used the Emergency retract again.
6th outing - 100 miles from home - After replacement/repair of the wiring harness to the leveling system the system worked on arrival to the campsite. The AC wiring to the interior dinette below and above, as well as the TV bay outside has failed (not a fuse or circuit breaker) part of the GFCI circuit failed. The sink drain once again has fallen apart, and upon departure the Leveling system has failed to retract and took an hour of multiple tries to retract the leveling legs. This unit seems plagued with multiple failures, and is of POOR QUALITY MANUFACTURE and QC. The DEALER (Campers Inn) does not care about servicing in a timely manner they only care about selling you another unit. This is the worst RV (10th RV I've owned) I have ever purchased, bar none! If you are thinking about purchasing a Coachmen product, RUN, DON'T DO IT!!
Reviewed July 4, 2020
We got a Coachmen Prism 2200LE for a 2 week trip in the summer of 2020 “The Summer Of RVs”. 24/25 feet was fine for 6 people, but it was a bit cramped. The RV was plagued with problems from the start. During the first FEW MINUTES the part holding one of the drawers under the U-Dinette seating area broke. The right latch holding the door on the drawer broke off a few days later because of screws missing on it. During our first few drives we noticed that the RV had HORRIBLE handling if it wasn’t on a smooth paved highway. On residential streets even one crack in the road would shake the RV a TON. Also, we realized that every turn, slight or sharp would cause every drawer to pop out, most prominently the drawer holding utensils and eating supplies. There were constant kitchen sink leaks during our drives so we had to put a bowl under it.
Moving on to the door, it would shake with the RVs slightest bump, and there’s about a centimeter gap from the door to the indoor steps, so you could even see a sliver of the ground rushing beneath you. There are a few slightly important nitpick flaws I noticed. The bedside table on the bed near the back is EXTREMELY hard to extend and put back. The hooks on the upstairs bunk bed can fall out randomly, collapsing the net and creating a dangerous situation where people sleeping can fall out. The door slide on the screen door always slides out of the slide area, misaligning it and making it unable to slide and rendering it useless. There are also a lot of places where people can hit their heads.
Some examples are the cabinet under the individual seat and the cabinets over the kitchen sink (there are areas where wood on the sides extends almost 2 inches outwards, or should I point out that it’s fake wood), the ladder holding clips on the bunk bed, and the raised area making up the majority of the driver’s area roof. Also, the TV and radio systems barely worked, with the indoor TV not even working and the outdoor TV only working when radio was on. Now on to a huge issue that nearly cost us the trip. The slide out area for 2 of the 3 beds broke a few days into the trip.
A METAL part broke off and the slide out started moving out while driving, endangering 3 people who were sitting in the U-Dinette. We soon figured out that we needed to push the slide out in if it wanted to retract. It’s a gigantic bulky slide out and with all the weight dependent on 2 small modules, it’s easy to break like it did on our trip. But on the positive, it drives and has working good electrical systems. Overall this RV is plagued with issues, and I recommend it if you want to have a hard time with everything about it.
Reviewed June 26, 2020
Purchased May 2020. (Now a one month old unit). Design is amazing. Solar/Battery system is innovative. However, The whole power system was wired incorrectly. We have had it back to dealership twice (5 days so far). 2nd trip they found the problem had to replace and rewire much of the system. Service tech did a good job, but he had to wait a whole day just to get Coachmen Engineering to work with him. System is now working. It is great. This problem should have never passed QC to leave manufacturing.
There have been many examples of shoddy craftsmanship. We have rebuilt all of the drawers and associated cabinets. One cabinet had a bunch of screws to attempt to hold together split-out wood. In another cabinet the staples vibrated loose on first trip. On the same trip the water heater quit working from one day to the next. We were 1000 miles from dealership, they didn't know what to tell us over the phone. We attempted to call Coachmen Customer Service. They don't answer the phone or return calls. (Now 2000 miles from dealer) I tried to call the number for Forest River (Parent Company) they answer the phone but don't talk to Coachmen customers.
In desperation I called Dometic. They gave me 3 name/numbers for service near my campsite. 1 closed, 1 out of business (Covid-19) one answered but it would have been a week before service could see us. Their Service person called us and talked us through what to check, then how to test, then what part to purchase and where to go get it (again we paid for part). Amazing BEST Customer service from a small RV dealer in Tonganoxie Kansas. Other ridiculous problems, Shower doors not sealed, shower drain leaking, WATER on a camper floor is a big problem. Fuses were missing we had to pay Ford to find and install fuses. We purchased new so we would not have to deal with problems. We have worked on issues almost daily! It's a Love/Hate relationship. Love the concept and design. Hate the poor craftsmanship, No quality control, NO Customer Service directly from Coachmen.
Reviewed May 9, 2020
I own a 2019 Coachmen Catalina. When new it had holes in roof. Took it to keystone rv in pennsylvania. They caulked the holes. Now the roof fabric is loose. Coachmen extended the warranty. But if they would not repair it correctly under the original warranty what good is that? Biggest piece of junk I have owned. Wish I never purchased it. If you are thinking of purchasing a camper stay away from coachman!!!!
Reviewed March 7, 2020
The outside: Our 27 QB was delivered to us from Indiana from Total Value RV. This was our third Motor home in 10 years. It has been 1 1/2 years of repairs to make it right. Well as others said the windows are noisy and will not stay shut. These are the two large ones, Coachmen sent replacements and they leaked!! They sent another batch of replacements, different with dual locks on them but they do not leak and are quiet. The tail light are on their third set because they always leak or fail because of water damage that gets inside of them.
The front cab over running lights on their second set. I’m sorry I live in a place where it rains a lot!! The door latch had to be shimmed so you could close the door without slamming it. Also it needed some pretty good bending to make the bottom of the door stop rubbing. The bumper was put on crooked and had to be really adjusted. The decals in several places had to be pocked with a pin to remove air bubbles. The 20’ awning is getting stuck all the time and has to be pulled and pushed on to stay reasonable straight. And if you get in any wind past 5mph put it in cause it will get out of alignment!!
The Inside: Sawdust everywhere. Had to clean everything especially under cushions!! Screws and staples left around on the floor and under things!! The water heater leaked, and failed!! This turned into a big thing with leaky hoses and a bad control board. Along with the constant rattle noise that I finally found that it was not mounted properly. The bathroom smelled like pee all the time and guess what. The toilet was leaking where the top and bottom go together!!
Cabinets not aligned up well, along with the end pieces on the dinette that were put on with more than one inch difference. The finish cover tape on walls where the panels come together put on uneven. Staples are coming out all over the cabinets and need to be carefully pushed in all the time!! They are the same color as the wood so I guess that made it OK to them. The Serta mattress upgrade is a joke and goes flat all the time, but it is slightly better than a stock one. Power plugs that like to fall out, and the best thing a big ¼” slot on the bottom of the fuse box, hole cut to big that’s OK pass it along!! And the fuse box door keep falling open all the time, had to put Velcro in to solve that, now you pull the edge to get it open but it works. Window blinds and coverings put on badly and not straight. The repairs go on and probably will never stop we always find something every time we go out.
Who paid for all of this: Well after calls and email over the course from when it was delivered to now they did pay for the repairs. And sent all the parts, not an easy task to get your money back from Coachmen but they do eventually send you your repair cost. So the moral of the story do not buy a new Coachmen Motor home, get used something that somebody has had all the factory problems fixed. Why do I say buy Coachmen. Well we have a lot of experience and well better than most other brands. We just went to a large RV dealer and looked at many brands and types and were surprised that Coachmen was on top in the garbage can, I mean really surprised.
Reviewed Oct. 25, 2019
New 2020 trailer and find a dent in right front corner. Turned it in for warranty. Said we were the ones that put dent in roof. Which we didn't. 2 cupboard doors came off. Screws pulled out of the press board. (Cheap) Don't even use real wood. Rejected warranty. These trailers are cheaply made. Buyer BEWARE.
Reviewed Sept. 30, 2019
381RD 2019 fifth wheel RV. It's extremely unfortunate to have post such a negative experience that my wife and I have experienced in our new RV. We researched and visited numerous RV shows and came to the decision in buying a brand new Chaparral 381RD. Since our purchase and delivered to our Lot in the spring of 2019, we have had to have our slide out lights re-wired to work, our DVD/Radio replaced, hot water tank board replaced, refrigerator not working for 6 weeks. We just finished our last week of vacation at the end of September and both the hot water tank and refrigerator once again cease to work!
We are the laughingstock of our campground because of our experience. It's really sad that we decided to purchase our very first RV and share the experience with our families only to constantly explain why we can't get hot water or not live out of a cooler in a $50,0000 tent! We purchased this disappointment at Avalon RV in Medina, Ohio. Don & Tammy **, Lorain Ohio
Reviewed Sept. 26, 2019
I am a Proud Owner of a 2015 Prism 24J. I have had several issues over the years and when I call Coachmen, I always get a return call and advice on how to resolve my issue. Lately, I had a crack develop in the Front Tinted Skylight. I called Coachmen Customer Service and spoke with Coachmen rep, Daniel **. I told him my issue and he immediately went to work looking for a replacement. He noted that the shells and skylight were not made at Coachmen, but at Altec. Daniel followed through and found me the correct skylight and had it sent directly to me. I received the skylight and had it replaced within 2 weeks from my call. Thank you Daniel and thanks to Coachmen for standing by me! - Happy Coachmen Owner!
Reviewed Sept. 12, 2019
We purchased a new Coachmen motorhome in 2018 and have had nothing but trouble with it and the dealership that sold it to us. Neither the dealership nor Coachmen have been helpful or responsible in any way. Coachmen sent me a survey to see how satisfied we were with our purchase. I responded with the list of issues and received no further contact from them to assist in any way.
Reviewed Aug. 24, 2019
We bought a brand new 27' freedom express travel trailer in 2017. We have only had it out 3 times. I have already had to replace 2 electrical receptacles and numerous other little things that should have to be repaired this quick. The receptacles they use are a joke. They break the first or second time you use them. Very inferior materials. Frustrating because I thought by buying a new unit I would not have to do repairs right away. Not a happy camper!!!
Reviewed Aug. 16, 2019
I need to rant‼️ So my 246 RKS has been in Indiana since July 25th for warranty work too large for the dealer to undertake. I was told by Steve ** of Coachmen that they would need to drop the floor most likely. Ok, that’s fine (though the massive leaks shouldn’t have occurred in the first place). Now, 22 days later, I know very little about what’s being done, where they are in the process, etc. Perhaps a picture, an email... Something!
Coachmen, at this point you have MY property, and my request is simply - let me know what’s going on.
Most of us will look to upgrade at some point, and guess what... We don’t have to come back to you for your products. There’s plenty of others to go to. I don’t mind if the job is taking longer than anticipated, but as the customer, I feel like I am entitled to an update on my unit. Coach has black mold, rotted floor, rotted slide floor and cabinet holding fridge is rotted. I just want my money back. Horrible customer service and horrible product.
Reviewed Aug. 15, 2019
We have owned this RV for less than 2 years and the list of problems and items breaking just keeps going. Very disappointing!!! Everything from poor quality control to items that just keep breaking. Every vacation we have gone on there is something that broke!!
Reviewed Aug. 14, 2019
After about 2000 miles and 5 times of use. Hello all. So this is my first time owning a RV. We've had it since March 2019, and used it as much as we can since owning it. Overall, it has been a good experience except for a couple things. For example, the bed mattress that come with this RVs, just throw them out and get a new mattress. Thank me later. The wall mounted sofa/bed bench conversion setup was a joke. It's held onto the wall with three small screws in each mount, two mounts in each bench.
We didn't know, but the front side of both benches were not held into the wall via the 1" aluminum frame like it should have been, but just being held into by the thin wall. The manufacture missed the frame by over an 1"?!?! Wow?!?! How they stayed up with 20lbs benches is beyond me. First time it came out of the wall, was in transit to Indianapolis from Chicago. Thank God since I had a previous incident where the bench folded out and hit my motorcycling while in transit because the stupid floor to wall strap they expect to hold the bench up against the wall does NOT work.
So to fix the issue I've used two tie downs for each bench to hold it against the wall via the legs of the bench to the arms of the Happy Jack bed above it. In turn, when the mounts gave out after, this saved the bench from falling down one side, hitting my motorcycle again. However, it would have caused a lot more damage because would have been able to swing back and forth freely, and probably ripping out the other mount, metal hardware allowed to rub on the bike for hours.
Same trip, two days later, my parents on are sitting on the other side, with the `good` bench, and 5 mins later, they collapsed down to the ground with the front-running mount ripped from the wall. So at that moment, I made the decision to remove the benches all together. I think this is why they made the decision to incorporate the benches into the Happy Jack system on the later models. The rest of the RV seems solid overall, so far. But paying tens of thousands of dollars on a trailer RV, and having these stupid episodes isn't really making me happy. This is a called out to you Coachmen. You think applying a little bit of basic/common sense QA to your trailers would medicate a lot of these issues. At this point, I don't know if I'd buy a Coachmen again.
Reviewed July 10, 2019
We have 25000 mi on our mh. We like the layout and the Mercedes platform. Since our first use we have had problems like cabinets falling off, inoperative tank sensors, awning won't extend, lp tank installed in a way that most places can't connect to fill, etc. The most recent and dangerous problem was the front supports for the fresh water tank broke while going 60 mph. What a thrill. Fortunate that I stopped before the frame jammed into a road seam. I contacted Coachman rep Greg and he informed me that the problem was that you're not supposed to travel with a full tank of water. WOW...I'll bet no one knew that. He offered to provide a new tank and improved frame but no labor. All I want is a proper install of what I have. By the way, one bracket broke and the other had the drill tip screw come out. There are other problems but enough for now.
Reviewed July 9, 2019
In 2017 we purchased a Coachmen Brookstone 325RL 5th wheel RV. From Funtown RV in Purcell, Okla. Little things began going wrong from the start and we pulled it back to the dealer for repairs.
2. Auto leveling has never worked & been to the dealer 2 times.
3. A/C - 2 units for total of 30,000btu for 38ft RV and doesn't keep up. Lost 3-5 degrees this past weekend at 96 degrees & parked in the shade.
4. Fireplace was not working properly. Remedy - dealer contacted company & new fireplace inserted by dealer.
5. Under structure by hitch was falling down. Remedy - dealer fixed.
6. Shower door handle loose - remedy - dealer fixed.
7. 1 window shade not able to pull down. Remedy dealer said fixed, but never fixed.
8. Plungers on bed to allow to get to storage under bed not installed properly and not able to use storage unless 2 people were available. Remedy - we took lose & installed them properly & 1 person able to utilize it.
9. Clothes rod was only attached with short screws - remedy - we purchased longer screws & drilled holes & fixed it.
10. Hot water heater went out. Remedy - had repairman to check it out & wiring was stretched too tight & caused to short out. Remedy - repairman fixed.
11. Refrigerator went out & had to have new coil replaced. Have lost approx $300 in food. Remedy - Repairman dealt with warranty company & we had to pay additional $700 to have replaced & still not working properly & not trust it to leave things in to spoil again.
12. Now this past weekend, the bed hinge supports came loose which were only attached with very short staples. Remedy - we went and bought screws and took bed frame apart and used clamps to hold up the boards and put long screws to hold in properly. This took approx 1 1/2-2hrs.
We purchased the 7yr extended warranty, but it doesn't cover the full price of the repairs that we have encountered. This RV is "very poor quality" and would not recommend purchasing.
Vickie ** in Oklahoma
Reviewed July 1, 2019
I own a 2014 Coachmen Clipper 1285 SST pop up camper, and it's in the garage most of the time. This year we pulled it out and noticed the floor in the front is soft, and not sure how this happened beings I don't think it has ever been out in the rain and it's only been used about 4-6 times. Anyhow contacted my dealer and they said it's out of warranty and nothing they can do about it. We bought this camper because it had a special floor system in it that's not supposed to rot away. I believe this is a manufacturer's defect and when I contacted coachmen they told me to take it to my dealer. Nobody seems to want to help with this severe issue.
Reviewed May 26, 2019
My Coachmen is a 2019, and it's 6mos. old. I bought it in AZ in Dec. 2018. My first trip was only 66 miles, and my furnace broke. Camping World fixed it and it worked for 3 days of my second 88 mile trip, and died in 22 degree weather. Camping World fixed it again. Then I left AZ to visit family in GA on March 29. Three days into my journey up on the continental divide in Texas the furnace died again. I woke up to see my breath at 19 degrees. When I got to New Orleans and settled in I found 2 latches laying on the floor. The screws vibrated out of the holes. When I got to GA the furnace died again, and Camping World fixed it again. On Easter Sunday it was only 80 degrees and my window shattered. Two days later the right front jack stand collapsed.
The trailer went back to Camping World. Only Coachmen refused to stand behind the warranty. They refused to replace the window, jack stand, or the 4 bolts that snapped off of the collapsed jack and two other jacks. So it's costing me $700 to get it fixed, $400 for the hotel while Camping World submitted the paperwork, and another $800 for a second month at the RV Park. I have to stay another month in GA because it's taking Coachmen 3 weeks to ship my parts. The furnace Coleman paid to fix 4 times finally works. Camping world told me they only paid them less than a 1/2 hour, but it took them 1 and 1/2 hrs. to fix it. So Coleman won't pay $700 of repairs covered by warranty, but they'll stiff Camping World an hr. of labor to fix the furnace. Just thought folks should know how well the RV was built, and how Coachmen stands behind their warranty.
Reviewed May 3, 2019
We purchased our Class A in Aug 2018, we'd owned it for 2 months when we started having some small problems. However, while on a trip the refrigerator completely stopped working, we lost all of our food. We completed the trip then headed back to the Ridgeland store to discuss the issue. After much back and forth we were told since it was a residential refrigerator then we'd have to go through the refrigerator manufacturer. There was only one repair person that could fix the problem but it would take a least a month and a half to get to it because there was only one service person that could repair an RV refrigerator.
After a month of going back and forth with different authorized repair companies, we decided to contact the Coachmen Manufacturer directly to get some resolve. Frigidaire decided they would just buy back the unit due to the length of time it would take to repair the unit, however we were required to purchase a new refrigerator and have it installed. We took that unsatisfactory answer back to Boat N RV and Coachmen Manufacturer. After a series of back and forth emails with the manufacturer and face to face with Boat N RV, the manufacturer agreed to take care of the replacement, removal and installation of a new refrigerator.
After several months the refrigerator was delivered to the wrong store (Tennessee) and we had to wait an additional month for the dealership to retrieve it. We worked with Lauren **, who was very helpful when she was there but when she wasn't no one would dare speak on the issue. Tim ** of Coachmen finally agreed to resolve the issue but only after we had to have harsh conversations. This issue took a total of 6 months to resolve for a broken refrigerator. Bottom line of the 8 months we owned the RV we were only able to use it 2 months in the beginning. We told then since they have the worst QA/QC from the manufacturer, if we could buy a different RV we would. When we finally got the RV home, the slides didn't work and we were told it was because the batteries were dead. That was the last straw! They had the RV for 6 months and then tell us the battery was dead!
We got the RV slides working, knowing we were significantly upside down, we worked with our bank to trade in and purchase a newer RV (from gas to diesel) with Camping World in Pooler, GA and have had the best experience thus far. Even the Manufacturer has reached out to us to welcome us to the RV family and provide us with the telephone numbers, links and email addresses. Boat N RV nor Coachmen has reached out to us after such an horrific ordeal to find out how everything is working out for us. This company only cares about the sale, after that, you're no longer important! I've also notice the Boat N RV owner will only respond to positive reviews, so I don't expect a response now. At least if there is a negative review with Camping World a response is provided with each review even it is just to give them the contact information to their higher headquarters!!
Reviewed April 30, 2019
We purchased a brand new 2017 Viking 17BHS here in Alabama and now we have found out there’s a known defect in the slide which has caused massive water damage under the slide. Unless you crawl on the floor and feel under the slide you’ll have no idea water is coming in until your whole entire camper has to be ripped apart to be fixed. Back in Dec 2018 we took our camper to be fixed when we found this out. Of course our warranty was gone but our dealer stated this was a known defect and to contact Viking. It’s going on 6 months and we still have no camper that we’re still currently paying for.
Viking agreed to take it back to the factory due to the extensive work it needed and return when fixed. We were satisfied they were going to fix this problem and hopeful there was still an honest Rv company. Well we have yet to get an email or call back from them and no response to my emails or calls. We have no idea where our camper is anymore. If your looking for a Rv manufacturer who will respond and stand behind their products this is not the company. We may be paying on a camper now we may never get back. No matter how nice the 17bhs is for a young family please stay away. Our dealer said this is a known defect and Viking has yet to do a recall on any campers.
Reviewed March 29, 2019
From the dealer (Lazy Days RV in Johnstown CO) to the product, this has been a very good experience. This is our 5th camper and our very first new one. I was tired of repairing previous owner's hidden problems. We got this in June and camped locally a few times prior to going to the Boundary Waters in MN for a couple weeks from Wyoming. We opted for the 32 foot bumper pull with no slides to keep things simple. The pull was very good. We use backroads so high speed is not an issue. Every single thing on this unit worked well. We just got home from a month in AZ. We hauled our SXS. It again performed as expected. I have pulled this about 7500 miles and have zero complaints.
Reviewed March 16, 2019
I traded in my travel trailer and upgraded to a 5th wheel since I got a new truck & purchased my 2019 Coachmen Chaparral 298RLS. I thought that I would really enjoy this model because of its compact layout that I could find- non bunkhouse- under 38ft in length. My first impression was it's awesome! However, after taking it out on my VERY FIRST camping trip last night, I had my slide out fail. It went out of alignment and had leaked water all inside of my unit. Now I have to go all the way back to my dealership to take in to MAYBE be covered under warranty work.
If Coachmen didn't cheap out and used Schwintek slide out gears I was told I would have never had this issue! Now I'm noticing that the sealant around the windows has not been inspected and might leak as well. There are SEVERAL screws missing from the frame. I didn't do enough research about coachmen beforehand and since I've encountered these issues, I see that it's apparent I should have listened to my neighbor who told me to only buy a Jayco... I made an impulsive decision and now it looks like I'm going to be paying the price for it... I highly suggest taking a look at these other owners that also bought new and had similar coachmen issues. https://www.consumeraffairs.com/automotive/coachmen_rv.html?#sort=helpful&filter=none
Reviewed Feb. 25, 2019
We bought a 2018 Crossfit and love it but there are a few items that can be better. The heater vents are plastic and in locations that can get kicked and broken. We replaced ours with metal vent covers from the hardware store. Also the cabinet latches didn't hold well so added magnetic ones to keep drawers closed. Finally the refrigerator gave out but a recall was issued and finally the final fix was done after 2 control boards were replaced. Coachmen did a great job on the design but being rather new, still can improve. But they have taken care of everything we needed quickly and our dealer is always helpful (Prosser in Wis). 1 year later from purchase everything is wonderful and we still love it. Also getting 16 mpg and Ford dealer takes care of the vehicle with no troubles.
Reviewed Feb. 11, 2019
I love the looks of my 2012 Mirada 31 DF, but driving into a gas station has become a horrible experience. In just over three months, I bottomed out three times, ripping the passenger side back panel apart and knocking out the backup light. No matter how carefully I maneuver into a station the damage continues. My repairman says I need airbags or upgraded springs. If anyone has encountered the same issues and found solutions please let me know at **.
Reviewed Feb. 9, 2019
I purchased the Freelander 2017 Chevy 4500 Model in Oct 2016. I paid to have the dealer show me how everything works and to do the pre-inspection so everything would be ready so I could use it right away. What I got was a 10 minute quick walkthrough and the promise they would spend more time later. BUYER BEWARE. Make the dealer write down everything they promise!
So drove it home and planned for a snow weekend. I called after I noticed leaking under the RV, Found it was coming from the Fresh Water connection. They said they would fix it. While looking under the RV I noticed the Tank heaters were falling off, and the black water tank release was not all the way on. When I tried to remove it well it would not come off or go on. Called on this as well. Added it to the list. My wife was inside and said the bathroom door was falling off and I needed to look at the master bed mattress. It had a hole where a screw went in and was full of metal shavings and broken screws. Remember I had paid for the coach to be ready for use. I fixed the door after the dealer said it was not something they could fix. This was 1 day after I brought it home. So we took it back the next week.
While driving it back the emergency exit sounded like it was coming off the hinge and the main closet cabinet safety latches were not screwed all the way in and came loose. (This was not the dealer but Forest Hill/Coachmen manufacturer.) So while waiting I borrowed the electric screwdriver and tightened all the crews on the cabinet latches. Almost all of them were loose and several were missing. The dealer provided new screws but would not do the work. (When they say a full warranty do not believe them! Always have the dealer show you what is covered. And DON'T let them say they don't have time. You're paying a lot of money.) They replaced the emergency hatch but it still rattled and let cold and hot air in.
Over the next 6 months we used it twice for 2 weeks total. Well the tank heaters fell off again, the main entry door fell off the hinges while we were going down the road. The water refrigerator stopped working, bad switch. The radio/entertainment system failed. I had to rewire because the module was not screwed in place. The antenna was not screwed in place. The velcro holding the cushions in place peeled off. The bathroom inside door trim fell off. I did a lot of work and fixed almost everything. The manufacturer did not return calls and the Dealer went out of business. I bought an extended warranty but it is a hundred dollars and only specific things are covered.
2018 we took it on a 2 week trip. During that time I had to fix another water leak from the overflow on the fresh water and the black water was stuck again. Bought a rubber hammer and was able to open it. Found that it was a bent pin. I straightened it with a set of vise grips and rubber hammer. Now it has been a couple years and the moulding on the tv arm is coming loose, GLUED not screwed.
I will NEVER buy a Forest Hill/Coachmen again. The quality is the worst I think I have ever seen. Lessons learned: Take your time and make sure you know what you're buying and WHAT the warranty provides. Make the dealer show you everything, remember you're paying for that service. Open and close all doors, cabinets, windows and emergency exits. Drive it one last time before you accept the coach and give the dealer the check. (Some dealers are worse than used car sales lots.) Last but very important - ask how their service schedules are managed and make a followup appointment. If they say more than a couple weeks, be aware it could be longer for emergencies or warranty repairs.
Reviewed Dec. 20, 2018
Starts out with a shower leaking water onto floor. Windows not being sealed and Windows being loose in frame. AC not working in cab area. Sirius XM not being able to be used because of changing radio system. Water damage inside because of water leaks from different places in the coach. Dealer had to do a bubble check just to try to find where the leaks are coming from. This brand new 2019 unit has only a little over three thousand miles on it. Either Coachmen ship the unit to the dealership with these defects in it especially the water leaks or this is what happens with only three thousand miles of use.
I have other small issues of workmanship done by Coachmen that I have taken care of myself. The dealership we purchased it from has done an outstanding job on trying to fix all the problems we've had. It's too bad that Coachmen has to put out such a poor quality product for the high-dollar that discharge for it. Forget your lemon law. Maybe a bunch of people that are dissatisfied with Coachmen should get together and look at a different avenue of satisfaction.
Reviewed Nov. 6, 2018
We bought a brand new 2017 class A Coachmen Sport Motor home. Ever since we have bought it, it has been in the service department half a year total. I have to drive 1 hr round trip which cost me a lot of gas plus the time. It was a nuisance and costly. It’s a year later and our warranty has expired and we are still taking the motorhome back because they never fixed the electrical panel that control the water heater. We push the master water heater on then in a few second it moves down to the middle bathroom water heater.
They can’t fix it. The dealer as well as myself have been reaching out to Tim but neither of us can get in touch with Tim anymore. Our RV has been in the shop since October 18 and they have not even touched it. Everyone is waiting on Tim. Horrible Terrible customer service and to many issues with our motor home. Very disappointed and sad because this was our first RV. Still waiting for help and RV still in the shop just sitting there. Is there anyone that can help me?
Reviewed Oct. 26, 2018
We've had two issues with our coach since we bought it in June 2018. The first was an off-center steering wheel. We called Tim ** and he told us that it was probably an alignment issue. We had the alignment checked and corrected. Steering wheel is now spot-on. Coachmen reimbursed the repair cost. Today (October 26) we overloaded an electrical receptacle. Re-set the breaker, but still no power. After an hour of searching for a GFCI to re-set, gave up and called Coachmen. Again spoke to Tim. He suggested taking a look at the Inverter. Did so and found a breaker there that needed reset. Reset it, and power has returned. Thanks again, Tim!
Reviewed Oct. 24, 2018
Purchased new Apex Nano February 2018 and have gotten to use it twice. The trailer has been at the dealer twice for 15 weeks total while they attempt to fix the leaks. Front window leaks. Front body seals leak. Front light bar leaks, both pass through hatches leak. And we had a gas leak in the stove. Forest River/Coachmen has told me that the dealer will fix the leaks but the warranty runs out in 4 month and I need to make sure that I take it back to the dealer for frequent service checks to keep it from leaking. As I write this, the unit is still at the dealer while they are attempting to fix it.
Reviewed Sept. 28, 2018
Purchased a new Apex 17 foot travel trailer from Tulsa RV in Oklahoma. We only took it on one trip of less than 5 hours, and things started to fall apart. It appears they hire high school kids to put these things together. Pipes under the sink began leaking after only 30 minutes use. We tried to carefully tighten them, but we ended up with no kitchen drain our entire trip. The plastic shell which encloses the front window came completely away from the window. The ground had been disconnected by the salesman, and all the lighting either doesn't work, or it is so bright you cannot even look at it. The electronics are apparently affected by what this bozo did, too.
The local "warranty" shop is a total joke. ("Aloha RV" in Albuquerque, NM.) What an apt name. They are truly gone from sight. No one answers the phone, then it is constantly busy, and then if you leave a message, no one calls you back. The dealer does the same thing. Promises to "look into" the problem, then never does anything, including calling back. The quality of this trailer is terrible, even though, at first glance, it looked pretty good. I am waiting now for the corporate offices of Forest River to call me back. I admit it will be a shock if they do anything to help.
Reviewed Sept. 11, 2018
We have a new 2018 Apex Nano trailer (9 months of owning) sitting at the dealership to fix over a dozen defects in manufacturing. Rust on the tongue, trim coming off, entry step joints rusting out, a shelf was stapled underneath coming undone, screen door lower panel not put on right, window trim on front window coming off, trim board on slide out falling off. When cooking in the trailer the cabinets which are over the stove get really warm and the smoke detector goes off even with no smoke. There may be more problems. It sways going down the road even with no weight in trailer and a sway control attached to it. This might be alignment problems (need to check). We won't be using it until next year hopefully unless more issues.
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