Chevrolet Equinox Reviews

Seal was broken when I first got the car and that's what was leaking the oil but now it's my fault and I have to change the engine because the powertrain was expired when I bought it. In the extended warranty States they will change the engine only if the engine failed on its own but since the real rear seal popped and shards of metal went inside the engine from it poppin' I have to change the engine because the main rear main seal isn't covered on warranty. This is my first Chevy and after 7 months I know I will never get one again. Ford all the way.

While waiting for that week to approach I contacted Chevrolet Customer Service Department. There was a case created and when I called back I spoke to an RJ who was very rude and would not allow me to speak with a manager. He stated that one would call me back and I never heard anything back from one. I called once more and the agent stated because it's out of warranty it's not likely I will get a reimbursement. She stated that she escalated the situation, but I do not have faith in this company to do the right thing by its customers. Upon reviewing my car there was a total of $350 in charges for water coming from a missing drain in the sunroof and of course it is now out of warranty. Also while reviewing that issue he uncovered another stating that it looks like an A-Pillar was cut and is an extreme safety hazard and there were also visor retainers missing.

The mechanic expressed to me the only way to miss these details is if the person was not trained and/or did not care about the vehicle. Below is an image I was able to get stating that my vehicle was touched by Chevrolet within warranty and their mechanics supposedly fixed the head trim where the problem occurred. My father is a mechanic and he told me there is no way that a hose would shorten within two years because it should last a lifetime of the vehicle. I no longer feel safe in my vehicle, but this is my only means of transportation.

I checked with an auto parts place and asked if the housing would wear out due to a bad ignition lock and they said that would be the only reason a housing would wear out. I took this information back and said that I felt due to the faulty initial part, that caused the new problem. I again was told that there was nothing they could do. Then, I began a long process of dealing with the Chevrolet customer service. Everyone was very friendly, but they still did nothing. I would never buy a GM product ever again! I am out the money and more than that, I have zero confidence that the problem is solved. My guess is that I will always deal with ignition issues.

I have to drive my wife to work every day. This is winter and I have to open the windows which is not an ideal situation in Feb! A couple of mechanic friends of mine said that GM never really figured out the proper fitting/issue with the manifold. It keeps overheating or something and warps causing it to leak exhaust into the vehicle... Unsafe conditions for me and my family!!

I have called GM Client Care regarding getting it fixed properly recently in Jan 2017 but after speaking with higher-ups, apparently it's like 10K over the emissions warranty. By the way, the service manager at the local GM dealership in Sydney said I was within the emissions warranty that would expire at 190K (right now it's at 140K), and he would try to get the manifold replaced if the catalytic converter, which connects to the manifold, was gone... Apparently the catalytic converter is not gone so the work will not be covered? It's all really confusing at this point. I am stuck with another year and a half of payments at $175 biweekly, very costly to me, and I seem to be driving an unsafe vehicle and no one will help. I mean this vehicle is a 2010 and as it stands, never had a chance right out of the blocks... Too many issues to mention, although I've listed many below.

I'm hoping you can help or point me in the right direction to either getting this manifold and associated parts fixed or get the vehicle recalled altogether and a have them replace it with something of equal value... Or give me the Blue Book value ($11,000 roughly) and I would buy a brand new vehicle from GM, or whoever. Like I said I'm not sure what to do. I just really want it fixed, but I'll take anything that is fair at this point.

My brief maintenance history. 50, 000 kilometers - motor replaced, 75,000 kilometers - manifold and O2 Sensor replaced, 110,000 kilometers - manifold and O2 Sensor replaced again, 140,000 kilometers - manifold and O2 Sensor needs replacing again. Since 2012 I have been sent over a dozen recall notices from exhaust, excessive oil consumption, rough starting, to wiper motor replaces, to rust on the driver doors, etc, etc.