Chevrolet Equinox

Chevrolet Equinox Reviews

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Overall Rating2.9 out of 5
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About Chevrolet Equinox Reviews

The Chevrolet Equinox is a roomy compact SUV that was first introduced in 2005. Read more Chevrolet reviews to learn about other models.

Chevrolet Equinox Reviews

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Page 2 Reviews 10 - 40

Reviewed May 12, 2020

May, 2016 I* bought a brand new 2016 Chevy Equinox. In June, 2019 the OnStar died. GM failed to satisfactorily resolve. I wound up paying around $900.00 for a Body Control Module I didn't need before dealership finally determined I needed an OnStar module, and the part was unavailable until just recently. I sought assistance from GM Headquarters, customer service, where I filed a complaint. My complaint remains unresolved as I expected at least partial reimbursement being as this involved a rather inexplicably defective part.

GM doesn't stand behind their advertised commitment of "Customer Satisfaction". Since it occurred (1 month) out of warranty I had to pay for repair/replacement, estimated at around $900.00. I can see having to pay for parts going bad through "normal wear & tear" but wasn't expecting to held financially liable for a defective Onstar module that, in my opinion, should not have failed. I expected GM to stand behind their commitment of customer satisfaction and their products and at least offered a goodwill repair. They didn't. Buyer beware! This company is circling the drain and isn't likely to get my business again!

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Reviewed April 23, 2020

This vehicle is the worst vehicle I have ever had. I have dumped over $5000 in a $15000 SUV. There is always a problem with this vehicle. Once I get one thing fixed, a week later, there is another problem. I’m not even going to discuss the oil consumption on this vehicle. This would be the first vehicle that I trade. I normally keep all my vehicles to give to a family member. This vehicle will be traded in. I will never purchase a Chevrolet. I HATE THIS VEHICLE!!!

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Reviewed April 20, 2020

I bought a 2010 Chevy Equinox in August of 2019. I have put on 6,000 miles. The timing chain went out and crippled the motor. Needless to say they are unwilling to fix the problem, even though lawsuits are there.

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Reviewed Feb. 25, 2020

My husband and I each purchased a 2020 Equinox in December 2019. In the less than two months that we have had them, we have already had MAJOR issues with them. My husband was locked IN his car with our 6 year old inside. He had to put the window down and open the door from the outside. The fan stayed on after the car was shut off and the check engine light was on. Nothing was “able to be done” to fix this issue.

I am currently sitting home unable to get to work because mine will not run. It turns over multiple times, starts, and then immediately turns off. Onstar says it is a transmission problem and needs to be serviced within a day. I am currently 5 months pregnant and stranded because of this. What happens if there is an emergency and I need to go get my 6 year old or something with myself that requires immediate attention? Both of these cars are BRAND NEW. Less than 2,000 miles on each. This is completely and totally unacceptable.

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Reviewed Dec. 24, 2019

I love the safety features, gas economy, and the smooth drive of my Chevy Equinox. I would recommend Chevy for the service and the quality and looks of the car. I was always partial to Buicks until I test drove my Chevy. It is quite roomy and comfortable and lots of room to for carrying groceries and other large items.

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Reviewed Dec. 18, 2019

I love my Equinox LTZ. It is my dream car and I have no complaints at all. It is a great vehicle. I have had Chevrolets for years. They are a great company and I recommend them highly. My Chevrolet Malibu lasted well past 300000 miles and finally the axle broke because of my brakes.

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Reviewed Dec. 16, 2019

We have liked the Chevy Equinox. It is very comfortable with good back seat leg room. Decent gas mileage especially at longer distances. Handles well and has a good turning radius. With all electronics, we have had issues with check engine light coming on and needing service.

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Reviewed Dec. 5, 2019

We bought a 2011 Chevrolet Equinox. Shortly after buying the vehicle it would stall. The last time it stalled was 70 miles from home, on the interstate doing 65, at night in a snow storm. Had to have it towed home and spent money to have the timing chain fixed. Now we have used 10 quarts of oil in 4000 miles. There is a class action lawsuit to get Chevrolet to fix a defect in the engine. The lawsuit covers a vehicle for 7 years 6 months. We bought it at 7 years 10 months and the Chevrolet Dealership owned by HomeRun Auto Group didn't fix it before we bought it and the Chevrolet Corp says they are not forced to fix it outside of the lawsuit and they pretty much don't care about the defects unless there is a recall. Research it. There are a lot of people with the oil usage consumption problem. It will cost $4000+ to fix on a vehicle only worth $5000. Buy a Ford from a reputable dealer.

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Reviewed Dec. 1, 2019

I purchased a 2013 Chevrolet Equinox LTZ 6yrs ago, and still love it! The dealership was absolutely wonderful and helped me out with the 1 and only recall I've ever had on this vehicle. The Chevrolet service department keeps my Equinox in top shape so it runs perfectly and I have never had any major mechanical issues. Despite what some people may think of Chevrolet, this company builds great dependable cars. It was a more expensive model than I had planned for, but in the long run with all the extra safety features I'm extremely happy I purchased it!

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Reviewed Nov. 29, 2019

I purchased a 2019 Chev Equinox. A few months ago my wife & I began hearing a ticking sound coming from the engine. Took it to GM dealership & advised by mechanic that it was the high performance fuel pump. Stated this was normal operation for pump. We didn't buy the car to listen to a ticking sound. GM will not replace fuel pump. The engine is the high performance 4 cylinder model.

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Reviewed Nov. 20, 2019

2017 Equinox Engine Main Seal Failure. November 2019 cold snap in MN: After starting the car to warm it up I noticed oil leaking very bad from engine. I checked the oil level and drove to the dealership 2 miles away. I was informed that due to condensation buildup in the PCV unit, ice had formed and pushed the rear main crank seal out. Over $2400. later I got the car back. The Tech said it was caused because we don't drive long distances, too many short trips. I believe GM should take care of this. I own a 2018 Silverado 1500 and we had just bought another 2019 Equinox. If GM does not take care of this, These will be the last GM vehicles for this family.

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Reviewed Nov. 11, 2019

My Chevrolet Equinox car battery went dead. No big deal. We jump started it and then discovered that the radio said "Locked". We were puzzled as to why but did our research online and found that it is a Chevrolet factory installed "Anti-Theft" feature. OK so we tried what the instructions said to do online to unlock the radio but it did not work. My husband had to call the dealer because nothing worked. The radio continued to display "LOCKED". We were told by the dealer that it would cost $150.00 for the service department to restart the radio. It is pretty amazing that your battery goes dead and your radio, GPS and Bluetooth is unusable to begin with... But to have to pay for it to be restarted is insulting to my pocketbook.

Turns out that they could not even restart it. They told us it was broken and we had to pay for an entire new radio. Now, I know the radio was locked because the word "LOCKED" was on the radio display. In the end we not only had to have the entire radio replaced but they went through our insurance and made us pay the deductible of $250.00. This is all because CHEVY INSTALLED AN ANTI THEFT DEVICE THAT IS NOT NEEDED!

If someone had stolen my radio there would be nothing I could do about it. I would have to go through my insurance and pay the same $250.00. However to have the radio "LOCKED" due to a Chevrolet factory installed feature is more than disgusting! It did not benefit me in any way, it did not benefit my insurance company in any way... But Chevrolet got more of my money out of the deal? All I can picture is if this happened on a road trip. When the radio was locked I did not have access to my GPS or bluetooth.... Shame on you Chevy! I wonder how many others this has happened to?

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Reviewed Nov. 6, 2019

After being in the automotive business for over 28 years I have never seen a worse handling of a service situation in all my life!! Had a 2018 Premier Equinox that broke down about 3 hours from my home in June, was towed to a dealer in Barrie and had to arrange a way to get home. First 3 weeks they couldn't determine what was wrong with it, finally after a month they think they figured it out and had to order a part. Heard nothing back as part was on backorder. After about 5 or 6 weeks they received the part, tried to repair it then said the part was defective! Waited for another part, in this time spent hours of conversations with GM Canada as to how we would resolve this issue as we were now over 3 months in to this vehicle being broken down.

4 months passed still no resolution and on top of it all because we are a company they would not cover cost of a rental so we are now a third of a year with a useless $35,000 car that won't run and not having a loaner and having to find alternative vehicle at our expense. Tried to get GM Canada to give us info on legal dept so we can pursue compensation on our loss, they refused (Sherri) at the customer care centre, (not sure why it's called that as there is no client care!) This continues for more time, they refuse to supply a loaner, refuse to help with any compensation or offer a vehicle buyback which would be the normal thing to do but just kept waiting and waiting, after 5 months almost a half a year they finally get a part and repair the vehicle.

We asked for something as simple as having the vehicle flat-bedded here to save us from going all the way there in 2 cars to pick it up but they refuse to do that either so we spend more money to send 2 cars to go get it!! The care centre simply hung up, stopped communicating and refused to speak to us or give us any contact to take this to the next level. We will lose thousand of dollars on this transaction and they refuse to even discuss any solution to this issue, it is unbelievable how they treat people and I highly recommend anyone who is looking for a GM vehicle to stay far away from this car company!!!

The dealership in Barrie, Georgian is not to blame and did all they could but the parent company GM Canada is a total joke!! To just put the cherry on top of all this, when we got the vehicle back here we received a towing bill from GM for $160 lol!!! Like I said worst customer service ever in the history of the business and I wish nothing but terrible things for them in the future how ever short lived that may be...

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Reviewed Oct. 14, 2019

August 23, 2019 we purchased a 2019 Equinox Premier in Cincinnati. On Thursday, September 19, traveling at 70 mph on our way to Pittsburgh, there was a loud noise, the car shook, the Equinox suddenly lost power and the motor went into reduced power mode. We crept to a Cracker Barrel parking lot and called OnStar. 2.5 hours later we were towed to dealer near Columbus, OH. There we were told there was a recall notice regarding the charge air cooler tube. We had not been notified.

We were told the car was fixed and continued driving. The same thing happened 2 more times in 4 days, on an interstate, in rush hour traffic. The car sat at a Pittsburgh dealership for 10 days waiting for instructions from GM customer service. We had to pay for a rental car to drive back to Cincinnati. GM told the third dealer to repair the car a third time and then had the car transported back to the Cincinnati dealership on October 4th. The dealer would not negotiate a replacement vehicle, so we drove it home and it is parked in our garage. GM knew in May there was an issue with the charge air cooler tube on certain Equinox engines but sold the cars anyway putting consumers in harm's way. We do not feel safe driving this car and want it replaced. GM customer service has been terrible so we have filed a claim with the Ohio Attorney General’s Office. If there is not a resolution with GM we will get an attorney and file a Lemon Law claim.

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Reviewed Oct. 12, 2019

We purchased a used 2013 Equinox and had it for about a year before we started having issues. The first issue happened while riding home on the Interstate and the car showed the “check engine” light and within 5 minutes of driving it shut down and I coasted to the side of the highway. Had it towed to dealership and was told the timing chain went out. Luckily we had a warranty on the vehicle and they covered most of everything to have it repaired costing several thousand dollars.

Now 3.5 months later and the “check engine” light came back on. Back in the dealership and they said my catalytic converter failed along with 2 O2 sensors. Went back and forth about warranty paying... By Federal Law the catalytic converter is covered under a warranty but according to them the O2 sensors are not. Kept telling me that they could not salvage the sensors because they were melted to the old converter. Got a call and they somehow managed to salvage the sensors. Which worries me because now I’m afraid they will go out again soon or cause the converter to fail again.

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Reviewed Sept. 6, 2019

My 2011 Chevrolet Equinox with 115,000 miles had catastrophic engine failure in August of 2019 due to oil consumption issues that GM and Chevrolet knew about as early as 2017 due to a class action lawsuit. Had Chevrolet told its customers about this issue I could have prevented the engine malfunction and still had a car that should have lasted at least another year or two. I reported this to Chevrolet Corporate to discuss options for them to remediate the situation. As I am a repeat and loyal customer, owning several Chevy vehicles, I asked that they offer me some sort of money towards the purchase of a vehicle to continue my relationship with Chevy as prior to the engine issue, the trade-in value would've been $4000-$5000.

I was told that my case went to the highest level of review with senior advisor, Jonathon. He was supposed to contact me on a Friday, he didn't call until the following Tuesday and didn't leave a message so I didn't even know he called. I was informed that he called when I followed up. I left 3 messages on his voicemail and left several more with others answering the phones. One person even left Jonathon a message and copied it to his supervisor. The following Friday I still have not received a call. Besides the poorly made vehicle, lack of information about faulty parts being communicated to customers, the service I received was awful. I will be purchasing a different make of vehicle and will no longer be doing business with Chevrolet and I recommend that others avoid them as well since they do not care about their customers.

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Reviewed Aug. 3, 2019

By far without a doubt the absolute worst customer service I have ever encountered in 50 years!!!! If you’re thinking about buying a General Motors vehicle, I would think long and hard before you purchase. I learned the hard way. Customer service is everything on a purchase. General Motors does not have any. Mind blowing that a company as large as this just doesn’t care about the consumer. Vehicle is not safe!!! 2019 Equinox 3000 miles. General motors doesn’t care and won’t acknowledge problem. They are blaming road commission for roads being built wrong. Don’t have any problems with any other vehicles I take down these roads. Watch and see. This will become a recall as soon as a few people lose their lives. OWN UP GM!!!

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Reviewed Aug. 1, 2019

I bought my 2012 Equinox used. (2.4L engine.) I was not made aware and did not know that there was a problem with the oil consumption on this vehicle. I guess that’s my fault for not researching the car before purchasing it. However, Chevy made promises they will not keep even though all calls are on a recorded line and they can go back and see what was promised to me. My Equinox has been at the garage for a month now because they are going back on their word.

Due to the oil consumption my engine went which will be around a $5,000 fix five or take a few hundred either way. Chevy now is going back on their word as to paying for the diagnostic on the vehicle. Lord knows if they are doing that then they probably won’t help pay to have it fixed. I did receive a letter in the mail regarding a class action lawsuit against Chevy regarding this matter. That there tells me all I need to know. I WILL NEVER SUGGEST TO ANYONE TO BUY FROM CHEVROLET!!! HORRIBLE!! THEY DON’T STAND BY THEIR WORD!!!

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Reviewed July 5, 2019

Hi All, I bought Chevy Equinox 1.5 LT 2019 4 weeks ago and I had an issue with the noise when you start the car and during the driving, the weird sound is coming from the shift area and I was shown to service care and they said this is the sound for all chevy 2019, it comes from this area and it is normal. I am writing this review just because I am not satisfied with this 2019 car, I love this car but I am not happy. I had travel 3000 KM with this car and in all the times I have to put my hand on top of the gear to hide the noise. This is not faring answer for my issue and I will check all chevy 2019 1.5 LT in all branches in near me and if I found this is not just for me then this means the noise is so weird as I told on top. The technician said, "Yes I can hear this noise." and it is so weird for him too.

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Reviewed July 3, 2019

I bought a 2019 Equinox new and my brother bought one at the same time. Two new cars with the same issue chemical smell coming out of vents with a/c on. I called my dealer no problems that they know of. Today I took the car to the dealer, they called and surprisingly, there is a bulletin on the issue. So there must be a hell of a lot of other people having the same issue. I need to hear about your concerns. They said there is a problem with afterflow enabling whatever that is. 4410315 must be the service bulletin. How do you see it. Also they did olh odor correction. The smell is still there when the car goes to auto shutoff, when the car comes back on the chemical smell comes back. What do you think. Thank you.

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Reviewed June 26, 2019

I purchased a 2019 Equinox LT in October 2018. I had the car a few months and the dashboard started rattling. At first, once in a while, then, all the time. The rattling drives me crazy. The car is loud inside like an old truck. There is hissing coming from the radio and vent area, hissing on the driver's side floor, hissing sound like it is under the console, wind sound as if a window is open, knocking sound on the left side of dashboard, hard dragging when I brake, a motor like running sound in the door across from the steering wheel. The radio blacked out while I was driving and came back on after a while. Mechanic said I need a new gear shift and ordered the part. He said the rattle was coming from under the hood and called himself fixing it.

When I got the car back, it was still rattling. Just recently, the radio started making a loud blaring noise and it continued for almost 4 minutes; I recorded it because I could not stop it. The hood of the car has several lines in the recessed section that won't come off when washed. I got out of the car, left it running, and heard loud hissing noises coming from the back tire area. I am afraid to drive this car any distance because there is always a new problem. Most of the time I leave it in my garage. It only has 3400 miles on it. I would like to enjoy a new car, but not with this Equinox.

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Reviewed June 11, 2019

I drove my brand new Chevrolet Equinox off the lot 5/30/19. The car is a company vehicle ordered to my specifications. I drove it somewhere between 20-25 miles and while I was at a stop, I went to pull from it and the accelerator wouldn’t work... the street the engine light came on. I floored it and it barely accelerated, and finally got up to speed. This proceeded to happen and I tried to contact the dealer to see what I should do, and he recommended bringing it in for service.

My coworker had a similar incident happen to her vehicle and I called to see what the problem was and what the resolution was. She advised that there was a clip that was popping off and it would cause the vehicle to lose the ability to accelerate. I was able to reconnect it before driving home. I brought the vehicle in to the local dealer the next day and shared what the issue was, and he said that it would be fixed in a couple of hours. I told him the turbo Inlet pipe was off and a clip was missing. Told him my coworker had the same issue and he needed to order a Charge Air Tube Retainer Kit.. and it still hasn’t been resolved. Here we are 6/11/19 and still no car.

Why did the Chevrolet factory even send the vehicle if this is not an isolated complaint. They should recall for repair as I could have been in a very serious accident. It’s dangerous if you pull into traffic thinking you’re going to be able to go with the flow of traffic, and all of a sudden it feels like the engine is shutting down. Unbelievable.

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Reviewed June 3, 2019

2013 Equinox (2.4L, 71780 miles) rear main seal blew out last January during cold snap. Mechanic said PVC system was clogged and that caused the rear main seal to fail. GM had extended warranty for this but not for my VIN. Cost me $2300. GM refuses to help. GM dealer and GM customer service told me that although warranty was extended to 100,000 mi. for 2013 Equinox, it did not apply to my VIN even though it is the identical problem/issue. Does not make sense.

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Reviewed May 30, 2019

Purchased a Equinox in February 2019. It has 1,144 miles on it. Died in the middle of traffic nearly causing a major accident over Memorial Day Holiday. Engine/Transmission malfunction. Engine Power Low alert/Service engine soon alert. Reeked of gasoline. It was towed to Dan Tobin Chevrolet. The replacement part on back order, indefinitely. Their repair entailed reattaching the broken part. They ordered the replacement part and will notify me once in. The assistance manager, Gregg, refused to provide a loaner and declared the car repaired. This individual verbally assaulted me and physically came at me multiple times because I talk back and refuse to settle for lies and bully behavior.

He attempted to use various methods of intimidation because I pressed the issue that a loaner should ethically be provided, he’s had more than a day to secure a vehicle for me and lemon laws likely apply here. A separate employee made inappropriate sexual gestures toward me then called me a ** when I declined. Called the complaint line, while on the line, the supervisor, Jeff **, approached me and undermined everything that just happened saying it wasn’t important. He laughed and my situation. When I asked why he was laughing, he said “maybe I’m just a happy guy.” The GM complaint rep told me to file a police report and that she had concerns for my safety, which I did.

The car is still not operating properly, has not been repaired properly, does not accelerate, still smells like gasoline, is unsafe, and could pose a threat to my life. GM complaint specialist has been trying to find a dealership that will provide a loaner, do another evaluation on the car or maybe tow it. None in a 100 mile radius will accommodate except for one. But GM is not willing to pay to have the vehicle towed there. I have emailed multiple supervisors and executives. No response. I have missed two days of work with no resolution in sight. I submitted a complaint against BBB. I have IM the manufacturer. I have been black balled by this company. Lemon laws may apply.

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Reviewed April 25, 2019

I like the Auto. It was always a reliable vehicle for me. I owned a 2009. Only thing I had repaired was a plastic vacuum canister location on bottom of vehicle under passenger seat. I figure a rock took it out and cracked it. Complaint would be at 50,000 miles. I had a tragic accident where vehicle flew thru air and rolled 3 times end over end and rolled 6 times sideways. My wife was killed and I was hurt bad and none of the Airbags went off.

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Reviewed April 24, 2019

I feature was not explained by the salesman nor did the vehicle I test drove shut off during the rural test drive. The Auto Stop feature on my new 2019 Equinox is a poorly thought out way to save a minuscule amount of fuel. Our new Equinox did not come with an override button for this feature therefore there's no way to shut it off. The vehicle shuts down every time the brake is applied and held for a few seconds. This is outrageously annoying at every traffic light. The engine shuts down when the AC is engaged making start ups very hard on the starter not to mention a strain on the electrical system....and the AC is blowing warm air when the compressor stops turning. The manual says it comes with a heavy duty starter to make up for all the extra starts. I find that very hard to believe. GM builds obsolescence into their vehicles or they would go out of business.

It's also a safety hazard in my opinion to be sitting still in stop & go traffic with a car that keeps re-starting every 20 seconds. There is a delay from the time you take your foot off the brake till the engine restarts and begins to move...very infuriating and very dangerous! This is the DUMBEST feature I've ever seen on a car. If I had know this system existed and functioned the way it does, I would have never purchased this vehicle. Shame on Chevrolet for installing this ridiculous feature without a way to disable it. Shame on Chevrolet for not having a fix for this poorly designed system!

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Reviewed March 18, 2019

While driving at a low speed, my wife heard an abnormal noise coming from the engine. The vehicle quit while in gear and she coasted to a stop. She and I could not get re-started. I had it towed to a mechanic where I live, where it was diagnosed that there was a loss of engine oil and a stretched timing chain with broken guides. There were no warning lights that turned on referencing low oil and the oil level has been good until now with mileage at 70,800. Oil changes were performed at the recommended intervals. Mechanic did a pressure test and found that there was damage to the valves and they needed to be sent out to be repaired. All at a cost of $3100, of which I do not have. I've also had to rent a car for 3 weeks and it will be an additional 10 days before it is completely fixed.

Reading all the issues with the timing chain causing engine or rear seal failures is unbelievably high imop, being a manufacturer myself. What astonishes me is that there is no recall for an apparent design and manufacturing problem. However, since death is not a result of the failure, Chevrolet has yet to announce a recall and make their customers pay for their mistakes to save money. Have driven Chryslers and Toyotas over 250,000 miles and never had an issue like this. My first car was a Chevy Camaro and unfortunately this equinox will be my last ever Chevy purchase.

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Reviewed Feb. 19, 2019

2017 Equinox and the fuel pump is already out. 37,000 miles and I’m billed 900 to fix it already. Wondering if others have had similar issues? Have had previous Equinoxes and good luck. Thinking I just got a part that was a lemon. I did contact GM so we’ll see where that takes me.

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Reviewed Jan. 24, 2019

Overall this has been an enjoyable vehicle. I bought it new, and have had it over six years. But, there have been a pair of engine issues with its 2.4L engine that all considering this car should be aware of. At about 65k the engine was rebuilt from the pistons “up” due to oil consumption, under warranty. This would have been $2500 without the warranty. At 107K the pcr valve “froze” and the build-up of pressure in the engine caused the rear main seal to blow out, causing most of the oil to leak out quickly while driving. It almost stopped dead. So, good car, but be very aware of the history of common problems with the 2.4L engines. I believe in 2018 they stopped using the 2.4L in Equinoxes. $1400 for the rear main at the dealer, and my VIN was included in the “special warranty”. I’m still trying to get some coverage from GM and the dealer.

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Reviewed Aug. 8, 2018

I love my 2005 Chevy Equinox and I like the ride and comfort. I like the rear plug in for charging things and the cup holders in front and back. But, I’m unhappy at the moment. It’s been overheating, and from reading online, it's popular with this brand. Can't figure out what's wrong with it and not having an outside temperature gauge and that is terribly frustrating. Putting money into it with no good results. I would also love to have heated seats and a heated steering wheel. I wouldn't mind having a computer for radio and GPS, too.

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Chevrolet Equinox Company Information

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Chevrolet Equinox