Chevrolet Equinox Reviews

I had to take it back, said it "should" be fixed - nope! same issue! I had to make ANOTHER appointment on the third time bringing it back, they replaced the entire infotainment package (after they said it was replaced the second time!) YAY! It FINALLY works and no issues since! Secondly, I've had 2 oil changes, they are supposed to check the fluids and top them off, however, every time I took it for oil changes my windshield fluid would state "add more fluid" - got home, popped the hood, canister was half empty - the first time I ignored it.

The second time it happened I brought it up to the technician. "I thought my fluids were supposed to be topped off when I got an oil change, on the paper it's marked "green" so that means you checked it and topped it off, so, why is it still stating add more?" Technician simply asks "would you like me to put some in there?" I said "the paperwork says you did put some in there, why mark that it was done when it wasn't?" If they didn't do this simple task, what else did they not do/check? BUT HERE'S WHERE IT CHEVY GETS REALLY JUICY! One day my husband and I were coming back from St. Augustine, I was driving with Adaptive Cruise Control on, well, nobody was around us on the open road and my vehicle decided to slam on its brakes while going about 70 MPH, we were terrified. My heart stopped!

Meanwhile, on the same trip, it was nice and cool so we had the sunroof open, but it started raining and it wouldn't close. We had to pull over and push the button while pulling on the shade to close it and I noticed a discoloration on the fabric when we successfully closed it (this is only the third time I opened it because it's so hot in sunny Florida.)

Needless to say, I made an appointment, which was scheduled for this morning (Saturday, 2/3/2024 at 8:20 a.m. EST). At the time I scheduled, the technician brought up the recall on the chip for side mirror warning, they were supposed to call me when it came in after I bought the vehicle, I'm still waiting after a year and a half. Anyway - When I arrived this morning, someone ONCE AGAIN messed up, I wasn't on the schedule at all! Luckily, the technician was nice enough to take the car anyway. I got a call a while later, they wanted to tell me they ordered the part for the recall (but I thought you ordered it when I bought the car /shrug).

They also informed me that my "sunroof wouldn't be covered under my warranty! I was told that debris is building up in between the glass and shade which is why it is leaking and discolored." I said "how is this possible it isn't even really used?" He bluntly told me "well, it's a weatherstrip there, it doesn't prevent debris from getting in, so, this is what happens when it does"... Me: "I'm sorry, you're charging me for a design flaw?" (I know it isn't the person informing me on the phone's fault, so, I'm trying to remain calm and kind toward him). I did state that this is not normal wear and tear and I shouldn't be held responsible for a manufacture defect.

If a barrier fails to barricade unwanted situations, then maybe you should put something a little more reliable there. A dealership should not be able to conduct business with such unfair practices. I was sold a defected vehicle and they don't won't take responsibility for it. If you go here, I hope your luck is better than mine. I will be contacting an attorney about Chevy.

Now to the mechanics of the car. It runs ok but in my opinion it lacks much power. My model has the 1.4 liter 4cylinder. It does ok on gas but really has no get up and go. My transmission makes a bump bump feeling when sitting at a stop light. It feels like someone ran into the back of you. I had it in the shop for 2 months. They said it needed a software update. I just got my car back today and it is doing the same thing it was before I took it into the shop. I hate my car. I don't even want to drive it but unfortunately I am stuck with it for the time being. DO BETTER CHEVROLET AND PUT OUT QUALITY VEHICLES.

I towed the car in, had the diagnosis. Shocked to find out it was exactly what I had stated. Another $100.00 later. I immediately informed Jordyn from Customer Service. A week later, after many excuses I heard back - $3700.00 and they would absorb the diagnostic fee if I paid the money and had the work done at Pye's. After everything, and that wasn't all (many excuses and lies told to me) I informed him I would not spend $3700 at Pye's when it's $3000 everywhere else and that he had literally put me in a financial pinch b/c I had to get 2 tows and pay the diagnostic fee. He was unapologetic about the fact that I had to put out so much money to be told there was no help other than to go to Pye's. I was also assured during the process that the Service Manager of Pye's was going to deal with me directly and follow this right through to the end...never heard from him.

The car will be towed home. I understand that I will have to fix the car - the fact that it broke is just crappy but it's a car - the customer service I received was horrid and took me for a few hundred dollars. This may not be a lot for some but hurts us. If he hadn't been telling me that there was hope, I would not have been so stupid to have followed his direction and would be just stuck with a crap car, but now I have a crap car, out a few hundred dollars and a month of my time dealing with Pye's and Chevrolet customer service, all with false hope. I am naive - yes....but had no reason to disbelieve him. I wish he had been truthful and forth coming about it all.

Purchased 10/26/2016 New.

12/16/2022 I had the vehicle serviced @ Walser Polar Chevrolet White Bear Lake, MN just like I have since I purchased it new. Oil & Transmission fluid changed, new tires, wheel alignment, rear brake pads and rotors, $2,045.00. No mention of a class action lawsuit for Frozen PCV valve, causing the rear main seal to blow out. GM has known about this problem for years and has done nothing to rectify it.

I brought my vehicle into Walser Polar Chevrolet for service as always trusting I would leave having a safe ride in the deadly winter weather conditions, that was not the case. They knew there was an Issue with this Make & Model, I should have been notified regarding the freezing of the PCV valve and rear engine seal blowing out. Someone is going to DIE because of this, they will break down in subzero temperatures and freeze to death.

12/24/2022 at 6:45 am on Christmas eve. I had no warning whatsoever, there was a problem until the Equinox started to sputter, the engine light came on and a few minutes later the engine shut down. The PCV valve froze causing the rear main seal to blow out, the engine was completely destroyed. $9,700 estimated repair bill. Thank God, I made it to White Bear Ave and a police officer showed up, it was 11 degrees below zero out. AAA had a 299-minute estimated wait. I know of 3 other people this has happened to last Month and there were 3 other vehicles that weekend on their lot with the same issue, I was told this by management.

I sold it to Walser Polar Chevrolet White Bear Lake, MN 12/30/2022 for $4,000.00 that’s all they were willing to offer. After paying $2,045 on 12/16/2022 I ended up with $1,965.00. This car was in great running condition when I brought it in for service, no leaks or indication of a problem other than the maintenance suggested. KBB Trade in for this vehicle is $9,000.00 to $10,000.00, fair market value $12,5000 to$15,000.00. People are being taken advantage of and misled, they are not disclosing this issue to the vehicle owners, this is unethical and dishonest on the part of the dealerships and General Motors. If I had known there was an issue with this Year, Make and Model I would have sold it immediately. I ended up with $1,955.00 for a vehicle I could have traded for up to $10,000 or sold it for $12,500 to $15,000.00.

1/23/2023, come to find out my old 2017 Equinox is selling at Walser Polar Chevrolet for $14,998. No disclosure on the CARFAX report that the engine was destroyed due to the PCV valve freezing and the rear main engine seal blowing out causing the engine to be destroyed. All other detailed history including damage report when hit is listed.